Affinity Management Services

Fantastic experience: As a realtor in this transaction for my clients, I must say affinity was great to work with I want to give a special thanks to Grettle she works out of the vineyards!! This community is split by 2 associations and I must say thank god for Grettle she definitely made this a much better transaction.

Fantastic experience: Answer my question in a timely manner.

Positive experience: Nerie at Sabal Chase community management was very helpful and professional resolving issues behind my property. The crew did an excellent job cutting, pruning, cleaning and picking up the overgrown in the common area. It looks great now. Thanks for the support.

Fantastic experience: Maria was a big help today. She answered the phone right away, and was very attentive and helpful. I also received a follow up email with details of our conversation which I really appreciated. Excellent customer service!

Fantastic experience: I needed few clarifications regarding HOA rules and regulations, and I sent an email to Customer Care Doral Main Office. The response was prompt from Ms. Maria. I appreciate her help.

Fantastic experience: great service from martha corredor with a aplication, very fast amd acurated support thanks a lot for your service.

Fantastic experience: Maria was very helpful answering my questions regarding modifications to my property!

Fantastic experience: The person who i spoke to very nice,

Fantastic experience: Amazing experience , thank you for everything

Fantastic experience: Martha Corredor always assists me, and I consistently get my situations resolved. She provides excellent customer service, and she is kind and very helpful. Thank you, Martha, for always helping me and taking care of my concerns.

Fantastic experience: Maria is an A++ Affinity customer service representative . Quick response and excellent support.

Fantastic experience: Thank you very Maria, you were fantastic, you provided me very fast with all information needed.-

Fantastic experience: Martha was very helpful and expedited my request in a very timely manner.

Fantastic experience: Claudia at Isola? She's not just a manager, she's a ROCKSTAR. Professional? Caring? Absolutely. Picks up the phone and responds to calls and emails in a timely manner. She's operating on a COMPLETELY different level. We're talking red carpet, white glove, five-star concierge treatment. She didn't just help me, she went ABOVE AND BEYOND for both the owner, the new tenant, and me. I MADE time to meet Claudia in person because that's how exceptional she is. You want to know what excellence looks like? It's Claudia. You want to know what loving your job looks like? It's Claudia. We need MORE people like Claudia in this world, people who show up, deliver, and make you feel like you're their only priority. Claudia, keep doing EXACTLY what you're doing. Don't change a thing. You're crushing it, and trust me, I'm bringing more customers to Isola because of YOU. That's the power of exceptional service. Thank you!

Fantastic experience: Mr. Edwin Abreu handled a difficult situation with respect and understanding, thoughtful approach. He truly cared about everyone involved, and the outcome reflected that.

Fantastic experience: Terrific service all around. Problems solved quickly and efficiently

Fantastic experience: My experience with Maria at customer care was fabulous. She was helping, communicating, and providing all the information needed very quickly. Highly recommended. Top-notch service.

Fantastic experience: I am very thankful to Martha Corredor as she was able to help me with everything I need it. Great customer service.

Fantastic experience: Maria was such a great help in getting our estoppels and updated estoppel ledgers in a timely manor. Great service!

Fantastic experience: as a Real Estate agent I have to deal with many HOA’s approval process, this experience hands down is the BEST in 20 years!Like to point out Mariana for her exceptional service oriented spirit to help! Thank you in only 6 days we had approval as it should be an example for all the inept hoa’s out there keep it up!

Fantastic experience: ⭐⭐⭐⭐⭐ I really appreciate the way Maria Mogollon from Affinity Management handled my concern. She showed genuine interest in resolving the issue and took the time to follow up with updates along the way. Her communication and willingness to help made a big difference. Thank you for your professionalism and commitment to good service.

Fantastic experience: Maria was very helpful. She provided the statement I requested in just a few hours. Thanks. Maria

Negative experience: If I could give Affinity 0 stars, I would. They love to send violation notices and threaten with $100/day fines for someone else's property. I received 3 violation notices for 3 random houses in my community, none of which are even on my street. Then I come out to my car being booted for being parked in the street in front of my driveway while several other cars in the street havent been touched. Would be great to have at least a little competence in a company that I pay $400/month just to get a hard time from. Absolutely worthless.

Negative experience: Horrible management, Horrible system, you go one day and they tell one thing, then you go the next day and the tell something else, , they will never help you , they will never fix anything for you if you gonna buy any property here please DON'T it will be a headache forever

Fantastic experience: Affinity staff Mariana was incredibly helpful with my needs. She was fast and clear in transmitting the information I was looking for. She solves my doubt right away.

Fantastic experience: Maria thank you so much for taking the time to help me and respond so quickly. Seriously, best customer service

Fantastic experience: Very attentive, honestly, it couldn't have been better.

Fantastic experience: I'm generally happy with Affinity Management Services. A special thank you to Mariana for her help in clarifying the process of setting up my water bill account . Mariana was exhibited professionalism, was kind and attentive to my presenting concerns. Looking froward for their support and guidance.

Fantastic experience: Excellent service by Maria! Sent me the information I needed immediately!

Fantastic experience: I spoke with Marianna today and she was very helpful, answering all of my questions and providing access to the correct forms to be completed. Great customer service!

Negative experience: Definite room for improvement needed in the Meadowood Community and how it is being managed by Affinity. Recommendations: 1. Provide a location on the community website to view issues reported and what status they are in for resolution 2. Hire a Maintenance person to monitor and maintain the basic necessities of the community (pool fencing screws lose or missing, playground door broken, garbage left behind in common areas, oversight of landscaping vendor, address numbers missing from clubhouse/or hanging on its last leg) 3. Provide weekly a pulse news letter reporting on what’s going on in the community (what’s being worked on, what’s on hold, etc) 4. Elicit on going feedback from the community on a quarterly basis and demonstrate how the feedback received was utilized/put to action in future decision making 5. Ensure renters violating the community bi-laws are held accountable 6. Ensure quality control measures are put in place for vendors not delivering on quality (i.e. - Juniper Landscaping) 7. Hire Property Managers with attention to detail, patience to deal with complaints from home owners, passionate for driving and delivering change, and a keen ability to review vendor contracts/proposals and provide recommendations to protect the community in the event of quality delivery issues. Affinity was onboarded March of this year. To date, the improvements seen are: 1. Poop stations installed 2. Traffic control issues with entrance partially resolved 3. Visitor parking labels added The improvements observed to date were needed, but have not drastically changed the perception the community continues to maintain at this time. The perception of a community being neglected remains the constant theme. More has to be done and it starts with transparency and consistent and reliable communication channels. Providing a landing page on the community portal where a homeowner can see where an issue has been reported relating to maintenance/up keep is concerned and where in the process it stands (for example: received, pending board review, pending board approval, approved, approved - remediation in progress , approved - remediated) will relieve a lot of the perception issues observed, accompanied with sending out a weekly summary in a community newsletter of what’s been remediated, will go along way to show the community that steps are being taken and the community is being heard. It’s a simple solution with great return but yet, not implemented. Please be change the community so desperately needs. UPDATE: the new Property Manager Cinthia is just an amazing human and business professional. So relieved and thankful she is managing our Community. There is no one like her around!!! And a lot of my feedback above was addressed because of her.

Fantastic experience: Great attention and customers service From Mariana.

Fantastic experience: I called and Mariana answered. She responded politely and professionally to all my questions and concerns. Excellent customer service!!!

Fantastic experience: Maria has been of a great help. Her answers have been really quick and exactly what I was expecting to have. Thank you Maria. Have a nice day.

Fantastic experience: Very professional, helpful, and efficient. Rebecca answered all my calls and questions and helped my buyer get his HOA approval quickly. Highly recommend!

Fantastic experience: Our community has been working with Affinity Management Services and the experience has been consistently positive. Their team demonstrates professionalism, responsiveness, and a clear commitment to maintaining our neighborhood’s standards. Communication with the management team is efficient—emails and maintenance requests are typically addressed promptly, and home owners receive regular updates on ongoing projects.

Fantastic experience: 10 STARS!!! I work in real estate and depend on management companies like this daily, I have worked with probably every management company in Florida at this point and they provide excellent service every time, Maria in customer care went above and beyond so I have to mention her but across the board they have been great!!!

Fantastic experience: Mariana was very helpful and professional.

Fantastic experience: We recently switched companies, and our very first experience with Mariana was outstanding. She was incredibly attentive, professional, and genuinely kind. An amazing first impression — highly recommended!

Fantastic experience: We purchased sold our home from Coral Gables & purchased at Sonoma at The Vineyard Community. We want to complement the Staff "they are top ten" you have an excellent Manager "Jessenia" she is "Unique" as my past experiences at the Urbanism Group in Coral Gables Affinity Management is very lucky to have this great employees so professional including Grettel. We Pray that they will represent this Community for many years.

Fantastic experience: Maria was very helpfull and kind. I'm very satisfied. Thanks you.

Fantastic experience: Jesenia is a great manager she has attended all my needs at Napa at the Vineyards Homestead. Thanks!

Negative experience: If anyone is interested in hiring this company don’t do lt this is the worst company that could put its finances in the hands, a group of liars! They work from home ,the account were never properly balanced a total mess the king in offering what they do not fulfill payment were not correctly credited to tenants and top of that they think they are phenomenal and in the meeting the services raise the price but nothing is correct,they want to have control of taking money out of their service account and every month it is more it’s never what you think,follow the contract all those 5 star reviews are all fake and so you have an idea when we cancel them the year we canceled was already over they took Mony from the bank after we had finished with them I recommend that you be very careful with this group i do not recommend they work from home and earn what they are not worth

Fantastic experience: I had an issue with my parents account and Affinity was very responsive and Rebecca was able to help me quickly and efficiently and even follow up with me to ensure everything was handled. Thank you!

Fantastic experience: Very good service, friendly and always responsive, thank you very much.

Fantastic experience: Excellent service, very knowledgeable , courteous, my two issues were taking care of. I wish the have some one like this person that took care of me at Florida Advanced, worst Management office; where no one answers or returns phone calls. Thank you so much for your service.

Fantastic experience: Maria Mogollon was very helpful on the phone and was able to provide the information needed quickly. Great customer service!

Fantastic experience: I’m giving 5 stars to Ms. Sofia Quijada at Madeira Altamira Neighborhood Association, Inc. she was very responsive and informative I appreciate her help and patience and answering my questions thanks a ton! Awesome customer service!

Fantastic experience: Claudia B that was so helpful. This Association hammocks has gone through so much difficult times with lawsuits. Now it looks like they’re back on track and Claudia was extremely helpful and helping me figure out what checks were actually applied to my mother‘s account . Jen Reyes

Fantastic experience: Great assistant from Mariana. This is a great company

Fantastic experience: Mariana was very helpful in providing information. She was very sweet and professional.

Fantastic experience: When I spoke to Mariana at Affinity Management Services, she was very pleasant, helpful and quick to send me the information I needed. I also spoke to the manager for the Grove at Venetia, and he was very polite and helped to clarify something I was unsure about. As a Realtor, I deal with a lot of management companies. This was a much better experience than I have had dealing with other managent companies.

Fantastic experience: Martha corredor the faster agent, thank you so much!

Fantastic experience: I had great experience with the Infinity Association. A special thanks to Mariana for her kindness and warm attention.

Fantastic experience: Great customer service, Maria was the best!

Fantastic experience: My experience with Affinity Management Services has been excellent. The staff is professional, responsive, and always willing to help. Communication is clear, and they handle everything effectively and with care. I appreciate their dedication and highly recommended their services.

Fantastic experience: Mariana is very helpful and professional. Excellent customer service

Fantastic experience: Maria was excellent and provided support on the issue.

Fantastic experience: I had a great call with mariana. She helped me a lot, she is nice and respectful.

Fantastic experience: Martha Corredor, customer care specialist provides me with all the information needed. Excellent customer service!

Negative experience: This has been the worst experience we’ve ever had with a property management service. It is completely disconnected from the needs of the residents, with no sense of customer service, no effective communication, and no visible management structure. The assigned property manager does not follow the condominium’s established guidelines and frequently imposes actions without transparency or consensus. Overall, it reflects a lack of professionalism and care for the community.

Fantastic experience: Maria M. Is friendly and very professional. I needed immediate help and she provided the information I needed in a few minutes. Thank you so much for your assistance.

Fantastic experience: Maria responded quickly to my email and provided the information requested very efficiently. Thank you for your dedication to great customer service!!

Fantastic experience: Maria Mogollon has been professional at all times, and has been of great help any time I needed. That's what customer service is all about. Thanks Maria

Fantastic experience: Very friendly, they help resolve our concerns and respond to emails quickly

Fantastic experience: NOTHING TO ADD, SHE WAS VERY PLEASANT, AND PROFESSIONAL ANSWERED MY QUESTION IN LESS THAN 2 MINUTES!

Fantastic experience: Hammocks association: Valentina , she was very helpful. She did a wonderful job while I was there. Thank you!!

Negative experience: Since Tuesday I have been trying to reach Ms. Montenegro regarding an issue that occured in the Townhomes of Country Village. I have left messages and sent emails with pictures and she does not respond to any of the messages. This Management company and manager are very unprofessional. On Tuesday I had my AC tech come to repair my AC, his vehicle was not obstructing the street and within 5 min they towed his car away, totally unnecessary! Within 15 min a neighbor had a delivery truck which not only ostructed the street but blocked my driveway as well. How Is it that this truck was not towed?? So does this community discriminate? I was getting a service just like the neighbor was and to me this was not right. I have been trying to have the property manager contact me to explain this situation because it is unfair.

Fantastic experience: Maria was very attentive, helpful and provided the document I needed. Very nice!

Fantastic experience: Maria has been fantastic to work with and consistently quick to respond to calls and emails.

Fantastic experience: The attention was excellent and in 5 minutes my problem was resolved. I appreciate it. Thanks so much, Maria

Fantastic experience: Great service, I wish all customer service professional could be so efficient and polite at the same type. I had talk to several one in the last 2 weeks but she is the only one that really listen to our needs and bring solutions.

Fantastic experience: The assistant was excellent. Very fast, gentle and attentive.

Fantastic experience: I reside in the Sabal Chase community in Miami, which is managed by Affinity Management. I needed information regarding my account and was assisted by Mariana via a phone call. Mariana was so helpful, instantly answering all my questions and she followed up with an email, so I had all the information in print form. Mariana’s outstanding assistance truly defines the meaning of Customer Service. She is a great Customer Service Ambassador for Affinity.

Fantastic experience: Hi, I’m a realtor, we just started to work with Affinity in Altamira community, they’re so fast and responsive and I’m happy to work with them. Martha, Juan and others reply our emails immediately. Thank you

Fantastic experience: The person responding to my emails was very professional, nice and quick.

Fantastic experience: Amazing service received , i couldnt be happier .Big thanks to Jessenia and Gretel for the amazing customer service. you can tell they really go the extra mile.Truly greatful to have come across them.Highly reccomended !!!!!!

Fantastic experience: Super happy with Affinity's professionalism. Maria was great, responded immediately to our requests.

Fantastic experience: So I want to say at 1st I gave a 1 star review because I was having issues with one of the reps. Then Rebecca called me back and in 2 min took care of everything amazing service. Because of her courteous & quick response and how fast she took care of my issues I got to give this company 5 stars if I could give more i would. Her actions showed me they value their customers and bend over backwards to keep everyone happy.

Fantastic experience: Really good service and good people always trying to help as soon as they can!! 100% Recommended.

Fantastic experience: Miss Martha Corredor’s help was very useful and very efficient. I congratulate her for her work. Thank you Martha.

Fantastic experience: The best way to describe my experience would be to say that Mariana was an angel. I called with an issue that I thought would be extremely difficult to solve on her kindness, understanding and goodwill, guided me through the process, making a very stressful situation Very comfortable. Great customer service, excellent human being. Your company should feel very proud to have as a member of your team.

Fantastic experience: Excellent customer service and quick return calls. Always a pleasure to work with personnel that responds asap and is willing to resolve any issues. Thank you and continue your great work

Fantastic experience: Jessenia Fiallo At the vineyards is amazing! Since she’s been the property manager of the vineyards it’s always a pleasant experience going to the clubhouse. She is very professional,helpful and informative.

Negative experience: The worse management company I've come across. Trying to reach someone at their office is almost impossible and I just inquired about the balance of my assessments, as I'm trying to sell my unit. They gave me one balance of $35,000, which was fine. When another realtor reached out and asked why mine was $11,000 cheaper, I yet again, asked what the payoff was and they came back at $46,000 with no apologies or explanation as to the discrepancy in numbers. This cost me a buyer. The woman who is at the condo office, who works for Affinity never has any answers, doesn't return emails or messages and has a crappy attitude. They do a great presentation but once you're with them, it's all crap.

Fantastic experience: I called requesting a ledger of our account. She confirm our information and have it sent to the email on record immediately. She did it without compromising confidentiality! Excellent. Thank you very much!

Fantastic experience: Maria did a great job with customer service. Keep up the good work!

Fantastic experience: María was very cordial and she answered my questions and Explained very well what I asked her. She was knowledgeable about the subject. Thank Maria.

Fantastic experience: Martha Corredar, was professional, efficient & knowledgeable. She handled the situation smoothly & timely. Denise S

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I had a great experience working with Mariam from the Hammocks Association. She was professional, responsive, and genuinely helpful throughout the entire process. It’s rare to find someone who takes the time to answer all your questions and guide you with patience and clarity. Mariam made everything smooth and stress-free — her dedication to the community really shows. Thank you for your support and excellent service!

Fantastic experience: Maria and Martha along with one of the property managers Tatiana were great and quick in providing a resolution to our matter. Thank you

Fantastic experience: I am beyond grateful that Affinity has taken over management of Highland at Park Central! For years, we struggled with ongoing roof leaks and gutter problems and felt like nothing was ever truly addressed—until now. When I shared my concerns with Sebastian Zapata, our new property manager, he immediately took action and resolved the issue almost instantly. Sebastian has been an absolute game-changer for our community. His dedication, professionalism, and care for the residents are unmatched. He doesn’t just listen—he gets things DONE, and fast! His customer service is truly A1, and it’s clear he takes real pride in improving our living environment. Thanks to Affinity for sending someone as efficient, responsive, and genuinely cool as Sebastian. It finally feels good to say I’m happy to live at Highland at Park Central. This is the kind of leadership every community deserves!

Fantastic experience: Had a great working experience with Maria. She was very knowledgeable and ensured that everything we needed for the closing was expedited. Will definitely work with her again.

Fantastic experience: jorge castillo is a great person. patient and knowledgeable. was able to help me quick and efficient

Negative experience: BEWARE OF AFFINITY MANAGEMENT SERVICES. Affinity Management Services is a bogus company with a fake corporate office, no customer service representatives or actual employees to handle irresponsible business practices. They took a hefty sum of money and neglected to fulfill their obligation to fill out required forms (a simple checklist for $300!) which they were paid for in advance. Affinity Management is sham company that rarely responds to a phone call, never returns call, places you on hold and then hangs up. There is no way to get any response from an actual authorized employee of Affinity, only a pseudo phone call pick-up person with no authority. They put you off with the same line each call, and then answer emails with the same pre-packaged answer. We are frantically helpless to recover the items paid for.

Fantastic experience: I called to Affinity Management Services to ask about an issue and my waiting time was no more than 2 minutes and Mariana helped me to fix my issue quickly and very professionally

Fantastic experience: I live in the Woodgate community and I just wanted to express my gratitude on having such a commendable on site manager, in the last 5+ years I believe Michael Moncada is the best fit for our community as he’s always responsive and always actively trying to help out the residents and solve any issues that may arise. In the short span of 2 months Michael has put more effort into our pools than the last management company who was here for more than 5+ years.

Fantastic experience: I spoke with Mariana today, she was very attentive and polite, and offered to answer my questions and get back to me with more information. I hope this new administration will be better and that we, the apartment owners, will have better support with clear information about our benefits in the community.

Fantastic experience: Mariana was SUPER nice over the phone, very happy with willingness to assist me with my questions. Thank you!

Fantastic experience: I received amazing customer service and assistance from Affinity, the new management company taking over the Hammocks Association. Day and night difference from the previous company. Mariana was helpful and super nice!! Thank you! We needed this change!