KW PROPERTY MANAGEMENT & CONSULTING

Negative experience: I have been an owner at Sterling Condominium for 16 years, and until now, I have never experienced such unprofessional behavior from management. Elena Ivonoka called me while I was at a dentist appointment with my daughter regarding a water leak. Instead of communicating calmly and professionally, she was speaking in a raised and aggressive tone. I had to ask her to stop screaming and to speak respectfully. As a long-term owner, I expect management to handle situations with professionalism and courtesy. Unfortunately, this interaction was disrespectful and disappointing. I hope the association addresses this issue and ensures more professional communication in the future.

Negative experience: This property management company is a joke. They act as if the own your home. In silver palms you think you are buying a nice home in a nice neighborhood and you can live peacefully in your home but this management company decides to tell you what you can and can’t do with your home. They pretty much that you are not allowed to have guests in your home over night. They make it where you have no say. There is not enough adequate guest parking in the area. There are like 10 spots that are supposedly available for the but are no where near the houses only townhouses and the people in the townhouses fill up all the spots. You can’t park in the public grass and even though they said you need to park on your own grass you get a violation for that. So in reality to cannot have anyone visit you as there is no where for them to park without this company having the delta force security harass you and putting violation stickers on everyone’s cars. This management company doesn’t even live in this neighborhood but has decided to make it miserable to live in this community. When you send emails to dispute or try to resolve the issues like everything it is meaningless empty words saying too bad figure it out or be fined. Let’s see what meaningless response this review gets because the copy paste “thank you for bringing this to our attention. sorry you feel this way. Please give us a call to discuss.” Will turn out to be no resolution to the problem but just an empty reply to make it look like this company is trying to resolve the issue which again is again useless.

Fantastic experience: Our building is under KWPMC management since we decided to work with a management company and the results are wonderful. In addition, we count with great personnel who is on top of our building; for example, Katrina Leitner who is our District Manager and Carolina Serrano who is Regional Vice President for Miami-Dade luxury properties.

Negative experience: BEWARE This is the worst management group I’ve ever had to deal with. They are rude, they roll their eyes at you, they cut you off when you’re speaking to shut you down. They make it seem like you are working for them. The worst of them all is Anet Gaset. She does not care about your concerns, and she ALWAYS rolls her eyes at me.

Negative experience: They start working at your building, start 20 projects at once, and don’t finish a single one. Flooring has been removed for a whole year, pool is shut down for months. They’re a headache all the way around. Look elsewhere for management unless you enjoy when your home is turned to crap.

Negative experience: BEWARE KW PROPERTY MANAGEMENT. For New Years they had the security company kick everyone ~40 people off the roof top for 2026. DO NOT LIVE where they manage. Meanwhile every other condo with a rooftop had people enjoying. I live at Brickell Heights and KW property management unfortunately makes living here very challenging. I cannot recommend living anywhere they are the property manager. KW creates an environment where they fine people for everything and just expect tenants not to show up to contest so they get the revenue. The condo members of the discipline committee are very reasonable and if you show up you’ll be fine. However it is a huge time commitment when all of us want to just work and live our lives peacefully. In addition, there has been broken gym equipment for over half a year with no resolution or updates to the community. The management company rarely responds to emails in a timely manner if ever or answers their phones. They hold board meetings during the work day while we are all busy with our day jobs so they get minimal involvement from us the residents. Until there is a change in the property management company and its leadership I cannot recommend living anywhere they manage.

Negative experience: I’ve lived in luxury buildings for over a decade, including in South Florida, and I’ve never experienced this level of ongoing dysfunction. For over a year, the building has been in a near-constant state of disrepair. The elevators have never all been working at the same time during my residency. Hallways have stained carpets, dim lighting, and construction tools and materials left out in common areas. Entire sections near the lobby have been under construction for what feels like forever, with blocked or taped-off walkways becoming the norm rather than the exception. There have also been real safety issues in common areas that were reported multiple times and left unresolved. These included hazards that should never exist in a building that claims to be high-end. At least one of these situations resulted in a guest being injured, which was incredibly upsetting and avoidable. What makes this worse is the misplaced focus of management and the HOA. While major repair, maintenance, and safety issues linger for months, residents are aggressively confronted over minor, non-obstructive issues. Rules are applied inconsistently, and explanations change depending on who you speak to. Security, which is heavily marketed as a selling point, has been a major part of the problem. In my experience, interactions with security have been hostile, confrontational, and deeply uncomfortable, rather than helpful or reassuring. It reached a point where my elderly parents and I actively avoid the main entrance and use the back of the building just to avoid dealing with security. That alone should be a red flag to anyone considering living here. To be fair, Cynthia was always great professional, responsive, and genuinely helpful. Unfortunately, that level of professionalism has not been consistent across the building’s operations. Given the persistent maintenance failures, unresolved safety issues, and overall management approach, it’s not surprising that the HOA and property management are reportedly involved in significant ongoing litigation, which is a matter of public record. As a resident, the situation feels unstable and poorly managed.This building has the potential to be great, but until repairs, safety, and resident treatment are taken seriously, it’s difficult to recommend.

Negative experience: BE AWARE Kw property scams their tenants !!! ANA employee of kw property customer service and her supervisor LUIS tried to scam me on my HOA FEES. The general manager Eduardo of the vizcayne is as clueless and useless as a sloth. Gets nothing done. The management office doesn’t even answer their emails. They have pending repairs for literally half a year to repair a simple plumbing job. Just take a moment and read all these reviews. Kw property is by far the biggest trash HOA company in Florida and I’ve dealt with many. It’s time to expose their unlawful behavior !!!

Fantastic experience: Austin is a great manager and leader of our community at Skyline on Brickell.

Fantastic experience: Professional and personal at the same time

Fantastic experience: Very professional, communicative, responsive and pro active.

Negative experience: I have lived in many buildings in Miami and I rarely leave reviews, but this one needs to be public. I have nothing good to say about the property management company, and unfortunately the worst incident happened this week under the supervision of the general manager, Eduardo Garay and his team at the Viscayne building. Two days ago, security and management entered my private unit without my authorization, without notice, and without any emergency that could justify it. They moved my personal belongings around, violating my privacy and my rights as a resident. This is a complete breach of trust and of basic legal standards regarding access to a leased property. I emailed management to formally complain before taking legal action. It has now been two full days and they have ignored my message completely. No accountability, no apology, no clarification. This is not how a residential building should be managed. Anyone considering living here deserves to know how little respect they show for residents and their private space.

Fantastic experience: Working with the onsite team like Dayan and Barbara, has been an exceptional experience from start to finish. Their professionalism, responsiveness, and genuine dedication to supporting our goals set a standard that’s hard to match. What stood out most was their ability to anticipate needs before they even surfaced. Whether it was coordinating logistics, addressing questions, or offering proactive solutions, the team consistently demonstrated a strong commitment to excellence. Their communication was timely and clear, and every interaction felt both efficient and personable. The onsite team brought an energy that made collaboration enjoyable. They fostered a positive environment, built trust quickly, and always made us feel like partners, not just clients. Overall, our relationship with the onsite team has been seamless, productive, and truly valued. We look forward to continuing this partnership and highly recommend their services to anyone seeking a team that goes above and beyond. Carlos H. Lugo-Olivieri, MD

Fantastic experience: Response time is great. Willing to accommodate our needs. Share their opinion and advise us based on our needs.

Positive experience: I found the KW team to be diligent with daily operations, financial reports, legal compliance, and maintenance of the property .

Fantastic experience: The company provides a great service. The level of commitment from our property manager and maintenance is far and beyond the call of duty.

Fantastic experience: My building has been under KW management and I have no complaints. The staff is always friendly, respectful and helpful. Carolina, the property manager,, goes above and beyond. We lucked out in getting this amazing team for our building.

Fantastic experience: Camelia and the corporate team have been very responsive to issues that have been raised and information requested by the Board.

Negative experience: I’ve been trying to get a barcode issue resolved for two weeks after my vehicle was totaled. Despite multiple attempts, I have not been able to reach anyone from the HOA or management. I’ve gone to the office four times during regular business hours, and no one has been there. Because this issue remains unresolved, I cannot get through the gate after 7 p.m., which means I am unable to access my own home. When I finally did get a response, I was told that the company would no longer be managing the property as of next month — which makes it feel like they’re simply pushing residents off instead of resolving current issues.

Fantastic experience: Great customer service!

Negative experience: Avoid KW Property Management at all costs - do NOT rent/buy a property run by the management company. They’ve been holding my $5,500 security deposit for over 5 months now, ignoring calls and emails. They never answer the phone, emails, and force you to chase them endlessly. Total crooks—possibly on the verge of bankruptcy.

Fantastic experience: Excellent place, excellent service, we recommend this place 100%, and we would definitely come back.

Negative experience: Poor front desk, she has no idea of customer service means Any questions about amenities or EV charging stations I ask, she answer with attitude and telling me to ask the valets as they know better

Negative experience: I waited over a month for a check to be sent by KW for car damage. The process had been approved several weeks prior, but KW never actually sent the check, until the Board of the condo building requested it to be overnighted. I received no explanation, no apologies whatsoever from KW. In fact, their office does not accept phone calls apparently - which is rather amazing for a service company.

Negative experience: Carlos provided bad service, for 2 months have been waiting for him to get back to me and still nothing. Just bad. I called to speak to someone else and i got nowhere. Not impressed at all.

Negative experience: The worst worst management company existing. They manage my building 5005 Collins Ave Miami Beach, Fl. 312 units. They do not what they’re doing. They never ever answer the phone. The girl in the office hangs up you intentionally for no reason. The manager has no clue what’s going on. . I had my monthly assessment taken autopay. I find out the months been going into a different account ( not mine). I finally speak to the property to the manager , he tells me he will get the KW Management account icing team to transfer the money from the wrong account to the correct account number, this has been 2weeks and nothing has been resolved. So they take out 11k from my bank account. My advice DON’T DON’t EVER EVER use them,… poor customer service, they don’t how to manage a building, and even the CEO who I called numerous times doesn’t take phone calls ( insane not taking phone calls).

Negative experience: What an absolute disgrace KW Property Management. We use this property management company at the Cricket Club and boy let me tell you, you would think we work for them. The manager that we have, honestly is horrible. You dread going to the office to have to deal with them as you think they are doing you a favor. A few months back we had a disagreement and she actually told me I was racist, because, I said that employees that worked at the building should speak English or at least have some speaking ability. This is how you treat your tenants, they seem to forget that we pay their salaries, but I guess today you can treat people rudely and it's ok.

Fantastic experience: Upper management follows through and knows how to handle issues .

Fantastic experience: We currently have a property manager that is very dedicated and really cares for the association. The district manager is very caring as well. Accounting is working perfectly, and we have a good open relationship with corporate

Fantastic experience: They work very hard and are easy to work with. They cover us to make sure we don't make bad decisions. They help us stay within budget.

Fantastic experience: We have an outstanding General Manager (Dayan Cassio) who is on top of everything!

Fantastic experience: KW Property Management is customer and service focused. Friendly and efficient communications for running your HOA makes happy residents!

Fantastic experience: I have been a resident of The Bond Residences in the Brickell area since its inception in 2016. Ever since and until 2023 my frustration with KW management kept escalating with no attention or remediation. It took one professional to enter the company - Carolina Serrano, Regional VP for Miami Dade properties - for effective and reliable change to take place. I speak for myself and the building residents who witnessed the difference in her management style and hands-on accountability, emphasizing top class hospitality and training best practices across the board, centered on listening and proactively making every resident be respected, valued, and cared, along with the safety of our investment in the building. Carolina changed my impression of KW, she is an experienced hard-worker who walks the talk, puts people first, and is present where it counts. A powerhouse of service excellence, kindness, discretion and trustworthiness. Thank you Carolina!

Negative experience: So they let 3 months go by before the let me know my membership fees have not been paid. Send me a bill for $75 late fee and an additional $35 fee for " Admin-Notice of Late Assignment Fee". I suppose they will want a tip too when I process my payment. Straight Miami TRASH. If anyone wants to join me on a class action suit let me know.

Fantastic experience: Working with KWPMC has been a great experience—professional, responsive, and always organized. Amy Criswell at the Estuary POA is a pleasure to work with and consistently goes above and beyond to support successful outcomes.

Fantastic experience: Lisset is dedicated, precise and professional and an asset to any organization and was a pleasure to have had her manage our association. She will surely be missed!

Fantastic experience: Lisett has been a great asset to us at the Sterling, going well beyond her job description which she always carried out with great professionalism. When we were dealing with the non-stop rains last year she was down in the lower level parking past midnight helping guide the damage control efforts. It is difficult to find people the genuinely care, I think they are the rarest treasure.

Negative experience: No one answer phones or return calls. Try more then 10 times after they charged my credit card without my authorization. BE AWARE looks like a scam

Fantastic experience: Lisett Fernandez-Montero is our property manager at The Sterling, and I couldn't be more impressed with her professionalism and dedication. She's very responsible, always ensuring that any issues are promptly addressed and resolved. Her follow-through is exceptional, and she consistently keep tenants updated, making sure everything runs smoothly. It's clear she takes pride in managing the building and prioritize the needs of the residents.

Fantastic experience: Our condominium is managed by KW. Many fine people are employed by KW to provide management and maintenance to security and janitorial services. In particular, I would like to acknowledge Lisett Fernandez-Montero, our property manager for her professional, capable, pro-active, fair and conscientious services. Our building is undergoing major restoration and Lisett is on-site for long hours vigilantly overseeing all aspects of this massive project. We are grateful to have her as our manager and thank her for her hard work and numerous contributions to the well being of our building.

Fantastic experience: Lisett is an excellent manager who truly cares about her work. She understands that this is not just a building, but it is our home. She is very well-experienced with contractors in many technical fields such as plumbing, electrical, cement restoration and construction, pool repairs, Security, attorneys, insurance, and more. Her contacts at City Hall are impressive and she has helped with permits on several occassions. She puts in nights, weekends, holidays, and even replies to emails and phone calls during her vacation. She is professional, and understands our obligation to the docs and to the statutes, which is EXACTLY what any Board needs a manager to do. Lisett inspires teamwork among her staff members, like a family. She organizes our Board meetings, coordinating AV needs, and helps us to be our best. The community also benefits from her monthly reports, which include photos of the team working, vendor projects, and other things that document our progress. We are truly fortunate to have Lisett Fernandez-Montero as our manager. Any questions, please feel free to reach out to me by phone or email.

Fantastic experience: Lisette Fernandez is a very responsive, dedicated and hardworking professional. She gets the job done. Good communication skills

Fantastic experience: As a condo owner, I would like to express my gratitude for Lisett Fernandez's outstanding work and dedication as the building manager at The Sterling condominium. Her dedication, professionalism, and leadership are qualities that benefit our community. Thank you Lisett !

Fantastic experience: Our on-site property manager, Lisett Fernandez has been nothing short of outstanding in many ways; caring, attentive, responsive, pays attention to details, treats every issue in a timely manner, has a positive outlook and attitude, and she does all the above with a smile, we the residents of the Sterling community are very lucky and proud to have Lisett as our property manager.

Fantastic experience: My name is Rha Bell and I have owned in The Sterling since 2009. I have seen many changes in the building over the last 15 years. I am writing to provide feedback on the current building manager, Lisett Fernandez-Montero. In my opinion her performance since coming on board in April of this year has been nothing short of excellent. She quickly came up to speed with the multiple issues she inherited in the building including the massive restoration project which we are going through. Lisett has worked tirelessly to oversee the project and to address concerns of the tenants. She makes herself available to tenants at all times (even on weekends) and responds to issues immediately and and efficiently. Lisett has shown a passion for the job which is very rare to see; and in my opinion, is the best manager that the building has had in the fifteen years that I have had my residence there. Thank you for your attention to my feedback.

Negative experience: Our building switched to this management company in January, and it has been a disaster ever since. They make plenty of promises before signing the contract but none are kept. The building is consistently dirty, despite repeated complaints from residents. They’ve already gone through three different managers in less than a year. Each one worse than the last! The front desk staff is unprofessional. The list of issues could go on, but suffice it to say: this company is unresponsive, unreliable, and unprofessional. Do yourself a favor and look elsewhere for property management services.

Negative experience: DO NOT STAY HERE!! The rooms are outdated and the elevator worked sometime my entire stay. The last day, the elevator stopped working and we had to travel from the 7th floor with all our luggage. For the amount of money, UNACCEPTABLE!!

Fantastic experience: Cori Lucas is very personable attentive and kind. Always has a smile and more than willing to help. I enjoy his presence at 5OO Brickell- west tower.

Fantastic experience: At 500 Brickell, on the night shift, Virginia and Dee are always very helpful and nice to me and my girlfriend. Round of applause for them

Fantastic experience: 500 brickell West Tower. Cori, Gabriel, Jonathan are amazing. Owner for 9 years best management yet!!

Fantastic experience: 500 Brickell, my favorite condo! The security people are great. Always nice and smiling. As soon as you walk into the lobby you feel you are home! Jonathon and Pedro who work as lobby attendants are great. Package room is always organized and someone is there to help. Overall I am grateful for this place.

Fantastic experience: KW did a great job when they selected the overnight team at 500 brickell. From the moment you come through the doors you’re are welcomed by Dee with a smile on her face and always is very attentive .Making conversation or just a simple have a great night makes me feel great. Love coming home and feeling like someone cares. The overnight team in general from Dee to Bismark at Valet (That man is ALWAYS on point), Virginia, and security Ariel. Truly appreciate you guys taking the time out to always make sure we are good! Great job guys! Keep up the great work!

Fantastic experience: 500 brickell overnight staff are always so friendly and helpful, especially Dee Carranza. Always with a very welcoming smile and energy no matter the time.

Fantastic experience: I am a Board Member at the Star Tower in Orlando, FL. Just over a year ago, we got rid of FirstService Residential and moved to KW. The difference has been tremendous. I especially am thankful for the hard work and dedication of our manager, Andrew.

Fantastic experience: 500 brickell overnight staff - Virginia Fuenmayor is wonderful! Such a sweetheart and very helpful

Fantastic experience: 500 Brickell overnight staff is amazing. I bought my property here in 2018 and the current night staff is the best I’ve seen since becoming an owner. They are always helpful, courteous and go the extra mile. I want to feel at home and that is exactly how I feel when arriving while the night staff is working. A few names that I particularly know deserve special recognition are Virginia Fuenmayor, Ariel Arias and Dee Carranza. Thank you for everything you do for us.

Fantastic experience: Virginia @ 500 Brickell is the best!!! She is so helpful and attentive to all the tenants needs - so thankful for her :) and she is so beautiful

Fantastic experience: Always happy to go jogging or biking at 5:30am and see Virginia at the lobby. Also Johnny every morning!! Great staff!

Fantastic experience: 500 Brickell ave. Front desk overnight Virginia. She is very nice, always greets when I’m coming home or going out. Makes you feel like home. Great conversation as well.

Fantastic experience: 500 Brickell Avenue -Front desk overnight- Virginia Always Great attention from her ,always predisposed to help and very kind.

Fantastic experience: 500 Brickell Front Desk Overnight Virginia She’s the best front desk I have met so far! I have not met anyone else that is very attentive to the guest, she is very friendly & she has a welcoming smile that makes me feel back at home! Virgina you are awesome and keep doing your thing.

Fantastic experience: I’ve lived here for almost 8 years and I have to say that this is the best team. Gabriel is absolutely wonderful, there isn’t anything that he won’t do to help when I reach out to him. Jonathan is amazing!! He has become more than someone who covers the front desk, he is a true friend - and always helpful. Pedro and Lakita are also great!! I don't know how they manage the mail room but they are truly rock stars and I love getting my packages . I feel that the entire team from top to bottom are always on hand to help and I like the emails that I receive. Living here has been a pleasure and I am grateful to continue to live here with this team!

Fantastic experience: The staff at 500 Brickell Avenue is AMAZING. Everyone at the front desk is so friendly and professional. They go above and beyond for us, the residents. I’ve lived in many buildings in NY, NJ, DC and now Miami, by far they are the best team I’ve seen.

Fantastic experience: 500 Brickell front desk team, night shift. Virginia always provides a great service, always nice and welcoming.

Fantastic experience: 500 brickell, front desk, night shift, Virginia. Great service and very polite

Fantastic experience: 500 Brickell Avenue condominium, in my experience when I arrived late Virginia as Front desk is one of the best in customer service.

Fantastic experience: I can't say enough great things about Jonathan at 500 Brickell! He goes above and beyond every single day. His level of professionalism is unmatched. He is truly a standout member of this building, and we're so lucky to have him!

Fantastic experience: Jonathan from 500 brickell is the best. Always makes me and my guests feel at home!

Fantastic experience: Jonathan puente is the best at 500 Brickell - East tower. Always with a positive attitude.

Fantastic experience: The KW team that manages 500 Brickell in Miami are fantastic - Nicolas and Henry on the management team lead a great group from the very friendly front desk team of Jonathan, Lakita and Pedro to the crack maintenance group led by Febe. We all appreciate them!!

Fantastic experience: I love how Dee is so respectful and nice every time I come late night, she’s always asking how my was day was or if everything is okay. Really appreciate it a lot and she’s literally the best in the building

Fantastic experience: The service and hospitality at the front desk has been great! Everyone has been so accommodating, super respectful, kind and helpful whenever they can be. It is always good seeing folks like Cori any time i walk into the lobby. My time shared with the front desk has been a great experience for me!

Fantastic experience: I greatly appreciate how proactive the management team is here and all the front desk and package room staff. Special thanks to Johnathan and Pedro for always being super attentive and to the rest of the staff who are always friendly and helpful!

Fantastic experience: Great building out of all the places i’ve stayed in Brickell. Staff incredibly attentive and helpful

Fantastic experience: Great front desk and parcel employees. Glad to help and always courteous!

Fantastic experience: Best staff in Brickell. Front desk is extremely helpful, management desk is always consistent, and concierge always welcoming! Shoutout Jonathan, Pedro & Lakita!

Fantastic experience: The 500 Brickell management team is excellent and they do a great job supporting the building tenants. They are very helpful, supportive, respectful and are very good with pets

Fantastic experience: The management team is great. They are very friendly, helpful, and supportive. Henry, Jonathan, And Pedro are especially great!

Positive experience: Kwpmc has been managing 500 Brickell for a couple of years now and with the condo market being hard, I believe they have been doing a great job informing owners and finding the best deals for us to make sure our HOA does not dramatically increase more. The staff is also great. Cory at the front desk of 500 Brickell west always does a great job greeting residences and visitors. Always brings a smile and good vibes Nico property manager is always here to help and answer questions. The whole management team is very professional and know what they are doing.

Fantastic experience: Best management team I’ve experienced and I’ve lived in a couple of buildings in NYC, LA, and Miami. Very friendly team that’s responsive and cares about their tenants. Issues in the building are handled promptly (same day repairs usually which is huge in Miami where buildings sometimes have issues like multiple elevators down for weeks). Special shoutout to Jonathan at the front desk who is the pulse of the building - super friendly and always happy to help! Been living here three years and it’s been great!

Fantastic experience: Amazing management!! We have them in Vizcayne downtown Miami. Outstanding staff and GM! . They tranformed our building big time in a very short time. Very professional and fantastic!! I recommend KW to every building that want to have the best of the best!!

Fantastic experience: Very personable and professional service - I am very pleased with my recent experience!

Fantastic experience: Excellent company. Their onsite team is always ready to help. They are outstanding professionals. I have been on the board of my building in Brickell for years , The Vue, and they are outperforming prior management companies. I strongly recommend them.

Positive experience: (District Manager) Tom A. (General Manager) Jon H. and (Administrative Assistant) Amanda W. are great asset to the KWPM. All three go above and beyond and are always willing to go the extra mile. The have made my time as Board President a whole lot easier. I have known and worked closely with Jon and Amanda the entire time KW has been our property management company. Would have listed 5 stars but KW Accounting Services recently have been somewhat sub-par. In previous years the Accounting Services were awesome but last 6-9 months not so good.

Fantastic experience: KW Property Management & Consulting really set the bar to another level. It is truly a pleasure working with their organization and they really have nothing but the best professionals. I would recommend this company to anyone seeking outstanding property management skills set.

Fantastic experience: KW at Pembroke Falls does a great job. Alfredo Acuna is very professional and knowledgeable, he is always aware of general issues and many details in the community, which makes it easier to work with him and his team.

Negative experience: They Manage the Oceania Club and the POA for the past five + years. We have had four Managers at the Club and they themselves need a management company to train themselves on what they are managing. They are disgraceful! The one star rating was merely to be able to post the review. They don’t deserve any start.

Fantastic experience: Matt manages our world at Beach Walk East in Highland Beach, FL . He is extremely professional and has raised the bar and how we run the building. That's very positive and it reflects well on K.W.

Fantastic experience: Karen was very helpful and very patient with me as she was trying to update my key fob so I I would have access to the necessary doors to enjoy Plaza south condominium after numerous trials and tribulations. Everything worked out very fine and even the president chimed in and suggested a course of action which worked very well the following day I even received a phone call the next day, if the key fob was working to my satisfaction and it certainly was !! it certainly was and is another beautiful day at Plaza south 4280 N. Ocean Blvd., Apt. 28B again I felt like Karen had a patience of Job to see me through this difficult frustration!! Marcel elanjian

Negative experience: Terrible and I mean TERRIBLE MANAGEMENT. Google the reviews for Royal Greens and you'll understand why I say this and many others

Fantastic experience: Adam Parker was the best from coming in till stepping out best customer service hands down from every staff from recommendation to how clean and nice rooms where I LOVED MY STAY AND EVERY MOMENT FROM THE BEGINNING TILL THE END

Negative experience: Our building hired them last December! Not only they are expensive, but they replaced our wonderful night front desk guards with the most unprofessional people. They didn't improve anything in our building. A waste of money for all!!

Fantastic experience: Ashley Phillips has been a super addition to our Lamorada community! She responds quickly to emails or phone calls! Thank you! She does weekly updates and her last one was superb!

Fantastic experience: KW Management team at Portofino Towers in Miami Beach is amazing ! Special Thank You to Anahi Aguirre and Cosmina Dusan for always going above and beyond to meet the needs of the residents. Best in the business ✅

Negative experience: I strongly advise against hiring KW Property Management in Florida due to their unqualified staff and poor communication and planning. Our experience was marred by their team's lack of expertise, leading to operational errors and mismanaged building maintenance. Communication was also terribly lacking; updates were seldom and unclear, causing significant disruption and dissatisfaction among residents. Overall, their service was highly disappointing and detrimental to our building's management and resident morale.

Fantastic experience: Wonderful stay at Marco Beach Ocean Resort. A beautiful property and great location. Staff was kind and accommodating, Adam at the front desk was the best.

Fantastic experience: Was so accommodating and so nice! Everyone was so helpful with our group stay! Would definitely recommend!! Will be coming back soon!!

Fantastic experience: Great experience. -all the staff were excellent and Adam was most helpful the entire stay. We will return for sure.

Fantastic experience: Adam made our trip! So nice to be greeted with a smile not just the first day, but every day of your vacation Adam was a valuable source of information and humor our entire stay. Thank you Adam you made our trip!

Fantastic experience: Love Adam!! He’s so fun and helpful!