GRS Management, Inc.

Fantastic experience: Xamantha, Natalie and Mario were very professional and speedy

Negative experience: The customer service provided by one of the employees (Leslie)was the worse, she has a really bad attitude towards the customer , I am a home owner , imagine how it can be towards a tenant. I asked her to call the owner or manager for me and did not even bother , and did not even come back with an answer. We property owner’s pay the company to provide a great service to us , sadly this type of people compromises the image of the company , I would not even give a one star

Fantastic experience: As soon as I contacted Keny, he was a great help in resolving a personal parking issue; very professional.

Fantastic experience: We had a great experience working with GRS Management on multiple Holiday Lighting projects across theirs HOAs. The entire team was incredibly professional, responsive, and easy to work with. Special thanks to Xam, Mayelin, and Angi — they were all extremely kind, diligent, and always on top of everything. Communication was smooth in both English and Spanish, which made coordination even easier... Truly a fantastic team that gets things done efficiently and with a great attitude. We highly recommend GRS Management and would be happy to work with them again in the future :)

Fantastic experience: Keysha great service

Negative experience: As a property owner, I had a very bad experience with GRS Management Inc. The contract that GRS Management had with our community was terminated on July 31, 2025, but GRS didn't close their autopay account while still taking monthly maintenance fees in August and September from the properties in our community that they no longer managed. Even worse, they refused to refund the monthly maintenance fees that they're not entitled to or provide any written proofs that the overpaid fees were transferred to the new management company. Be alert before paying any fees to this company and NEVER set up autopay with this money hungry company. Once they took your money legally or illegally, it's almost impossible to get your money back as they even refused to provide a payment receipt or a payment transfer record! I am so glad our board decided to kick them out!

Negative experience: Since October 1 we are removed from this unprofessional company who suppose to manage property I guess this company is a ghost company or uneducated worker over there who never answer the phone or you have to wait more than two hours it’s ridiculous, between Jose who just know to send warning paper about how i park my car and give me ten days to fix it lmao the president of the building give me his approval he was thinking maybe i need his approval to park on my two parking space and the other people like Xamantha who never answer any emails that i call that professional. Whatever the president listen all the residents complain about this company and finally kick out from or community. By the way my resident are Washington palms association Answer to the comment : first Jose send me a warning letter that I didn’t park my car properly so if you don’t control or don’t know what you’re employees do This is really serious lmao Second like i say to my email that i send you i dont need the agreement of someone to park on my two parking spaces that is my properties belong to me and not to you because You were incapable of enforcing anything, and you didn't like it; I would have brought in my lawyer to make you understand through legal channels. Third : the president that you know see all email that i send to you and wasn’t answering professional and told me i can park to my space correctly of course and what is was important he’s what he say. So if you was sending again a letter i will show him and after put in trash Fourth : for what they supposed to own you that’s not my problem it’s yours and for the can of work you do over there and have all the owner of those place complain about you and your management i think it’s you you own. Again for your safety like i send to my email, my car stay and will be park like that you like or no is not my problem and fortunately you not in charge of that so whatever

Negative experience: This association must pay for 5 star reviews, because apart from being far from a 5 star company they also lack professional. I’ve been dealing with non stop issues from this association, they used to manage my association Laguna Tropical but as of 11/30, they don’t and thank God. They hire unregistered and unlicensed 3rd vendors to come and immobilize cars, which is breaking many laws because all immobilizing companies must be registered in the state of Florida, on top of that they are money hungry vultures that hired these immobilizing company to boot cars that belong to tenants within the condominium that have their badge on display and they make up some bogus excuse to boot you and force you to pay $65. when you contact the association they basically tell you they aren’t held liable for what their vendors do, so if you get robbed, or your car gets damaged from any of the vendors they hire you’re out of luck. Aside of the point for my 1 star review, the lack of professionalism from Keisha and Leslie the front desk receptionist is truly outstanding. They get loud and rude when you prove them wrong. I recently had rented a pavilion for $75 and made a money order directly to GRS Management for my event 11/8. On the contract I signed given by them PER THE LEGAL CONTRACT THEY HAD it said after the event the deposit would be refunded via money order no later than 15 days. When I called on the 16th day I spoke with Keisha and she basically told me if I was illiterate because on the contract it said I had to submit a refund request, and I recorded that unprofessional call. Then I asked to be emailed the supposed document which she didn’t email me for 3hrs and I had to call back and spoke with another front desk receptionist Leslie which she sent me this document I had to fill out and I also recorded the call where she said 1-2 weeks your money order should be ready… I called today, 12/2 and got Leslie again, where she tells me “oh we don’t manage that association anymore” so when I asked for information about my money I paid GRS management they basically told me tough luck after waiting one month to be reimbursed. This company is a scam. They will keep your money and make excuse after excuse. They talk to you in a tone as if you’re less than them, when it’s crazy for someone that works as a front desk receptionist. I need my money back and I’m also looking into possibly doing a small class action law suit against GRS because i have video proof, contract, emails and witnesses that have experienced a major inconvenience with this so called Management office. I tried putting a stop payment on the money order but they literally cashed it.

Fantastic experience: GRS Management has great staff, and I’ve always had positive experiences. Recently I had exceptional service from Keysha and Maria the PM for Venetian Gardens. During a recent visit, I was frustrated about the ongoing construction and expressed my concerns. Keysha brought Maria in right away, and instead of reacting negatively, she patiently listened, explained the delays, and even provided documentation to help me understand the process. Her calm and professional approach completely eased my frustration, and I left feeling satisfied and grateful. Both Maria and Keysha consistently show care, respect, and dedication to everyone who walks into the office. I wanted to make sure their excellent service didn’t go unnoticed.

Fantastic experience: I’ve been a tenant at Venetian Garden and despite the challenges related to building construction and extensive coordination for renovations at the apartment GRS Management has been very receptive and cooperative and even accommodating to my needs as tenant. At the office there’s always a warm environment that shows people work with a genuine motivation. I appreciate the time spent at this community and I’ll take a positive experience with me thanks to Maria, Natalie and Keysha. I would undoubtedly recommend this small community if you’re looking for a safe environment to live with your family. Alain.

Negative experience: Warning to other property owners: We made our August and September maintenance payments through GSR Property Management’s auto-payment system (ClickPay). The payments cleared from our bank, but GSR has refused to provide proof that they received or properly transferred them to our HOA’s new management company. The new company now claims they never received the funds and is threatening to file a lien against us for payments that were already made and processed through GSR. Despite multiple requests, GSR has only responded that they “can’t see our account” and “can’t help.” This is completely unacceptable — homeowners should not lose money or face legal threats because of a management company’s lack of transparency or recordkeeping.

Fantastic experience: Wow, the service was super fast and easy! Natalie was amazing—she kept us informed and guided us the whole way.

Fantastic experience: Best Customer service ever from Leslie, she really helped us with everything we needed and went above and beyond for us

Fantastic experience: Thanks to Leslie we found the solution to our problems, great customer service from her part and you can tell she really wants and loves to help others.

Negative experience: The staff appears to be completely disconnected from the community they’re supposed to manage. I submitted a request for a visitor pass and followed up with three phone calls the same day—yet received no confirmation, no pass, and no meaningful response. The only reply I got was an email stating which association I belong to, which was ridiculous after I have contacted them in the past and spoke to 2 different people the same day about it. Unfortunately, this isn’t an isolated incident. I’ve reached out in the past and never received any response at all. The lack of communication and accountability is deeply frustrating. This management company is clearly not equipped to handle even basic tasks, and the HOA’s decision to hire them reflects poorly on the entire operation. I genuinely look forward to moving out and no longer having to deal with this mismanaged system.

Fantastic experience: I want to thank Xamantha for assisting me in obtaining the General Ledger Reports I request several weeks ago from GRS Management. See review below for details of the negative review. She was prompt, professional & got the issue revolved with 1 day. We need more customer service professionals like her. ---------------------------------------------------------------------------------------------------- For weeks now I have been requesting General Ledger reports for my association to see the details of how the Board of Directors is spending our funds & how these funds are being tracked by GRS. GRS has not even acknowledge my request which is part of the OFFICIAL records of an association. By law they have to provide official records to an association member within 10 business days. Their non-response and non-compliance has forced me to file complaints with the DBPR & the BBB (Better Business Bureau). It’s sad to see a company not take 2 minutes to run a General Ledger report in QuickBooks. Instead they now have to spend a lot more time on a 2 minute issue . Perhaps it’s because they will be able to bill our association for all this additional time???. Well…….if that is the case then that’s one very good reason to not do business with these people.

Fantastic experience: This review is for Maria and Keshia who helped me with a few items. I am writing this review because I was only able to make it to the GRS office a few minutes before they closed at 5pm, but they were both very understanding and friendly and helped me get those things taken care of so late in the evening.Thank you ladies!!

Fantastic experience: Sharing appreciation via GOOG review for the clarify and professionalism exhibited by the Application and Front Desk Staff at GRS Management, Inc. in Miami Lakes, FL. Ms. Keysha and Ms. Lesly assisted GREATLY providing a current application when an expired version was initially given and addressed questions held within docs thus creating a seamless process. Thank you ladies for saving the day and maintaining polite professionalism especially during time invested after 5 pm...

Fantastic experience: Lesly Santos is exceptional! She went above and beyond to help me and my family get settled into our new home. I will forever be grateful and highly recommend using GRS

Fantastic experience: Lesly was great to work with! Very efficient and provided all the necessary documents in a timely manner. I am very pleased with her customer service skills.

Fantastic experience: Love this company. They are truly the best at management. Top of the field.

Negative experience: The company is trash. Horrible customer service even when they are proven wrong. They will waste your time on purpose and give you attitude even though they are in the wrong. I am reaching out to my association to get rid of this company.

Fantastic experience: I wanted to thank Nathalie for her professionalism and responsiveness during our home project. She ensured everything was taken care of quickly and thoroughly, and she was always positive and friendly.

Fantastic experience: We have worked with GRS Management on several occasions for several different matters and have always had an outstanding experience working with Xamantha. As a law firm, we often deal with detailed and time-sensitive matters, and Xamantha has been incredibly helpful, professional, and efficient every step of the way. Her responsiveness, attention to detail, and friendly approach make all the difference. It's clear she takes pride in her work and genuinely cares about providing excellent service. We truly appreciate her assistance and highly recommend both Xamantha and GRS Management to anyone in need of reliable and professional management services. - The Anon Law Firm, P.A.

Fantastic experience: As a realtor, I’m constantly dealing with associations—and more often than not, it’s a frustrating experience. But working with Lesly was a breath of fresh air. Her professionalism, responsiveness, and friendly attitude made the process smooth from start to finish. It’s rare to come across someone in this role who’s both efficient and pleasant to work with. Thank you, Lesly, for making this a great experience!

Fantastic experience: Very helpful and responsive. Thank you Xamantha for all your quick help!

Fantastic experience: There is easy to find a good service on this companies. I was surprise wit the service from Adriana Sainz from accounting department. She helps to get a resolution on a difficult case. Thank you

Fantastic experience: I found Lesly Thomas Santos with GRS Management to be very friendly, professional and diligent in her work, assisting us through the approval process for our Client. As a Realtor, we appreciate her efficiency and professionalism! I wish other Management Companies were just as conscientious as Lesly.

Negative experience: Dealing with GRS has been nothing short of a nightmare. THEY ARE CORRUPT AND CROOKS! Due to their actions, I have opened a case with an attorney and The Florida Department of Business and Professional Regulation. The entire team is shockingly unprofessional, rude, dismissive, and completely inconsistent. Every time I contact them, I get a different answer from each person, and none of the information ever seems accurate. It’s like no one is on the same page, and honestly, it feels like they don’t even care to be. They’re petty, unhelpful, and instead of addressing legitimate concerns, they find ways to deflect or blame homeowners. What’s even more frustrating is that they themselves constantly acknowledge how terrible their company is - like it’s some running joke. That’s not funny. It’s insulting to the people who rely on them for basic information. I wouldn’t recommend this company to anyone. If you have another option, take it. This is one of the worst examples of property management I’ve ever experienced. IN RESPONSE TO GRS: Absolutely disgraceful handling of a simple issue. We were sent to collections over a petty $150 landscaping fine related to a palm tree—a charge we tried to dispute multiple times. Instead of working with us or even responding reasonably, GRS chose to tack on late fees. We finally gave up trying to dispute it and attempted to pay last Thursday—only to be told it had to be done online. When we tried, we got error messages saying our account was locked. I called your office multiple times on Friday, sat on hold for 15 to 30 minutes at a time throughout the day, and got nowhere. No one answered, no one followed up. Now it makes sense—because conveniently, the account was sent to collections immediately after we tried to pay. This seems entirely intentional and frankly, shady. This is classic GRS behavior—inefficient, unresponsive, and always looking for a way to squeeze more money out of homeowners. I dropped the payment off at your attorney’s office this morning, but be advised: you will be hearing from my attorney. This situation has been reported, and we will not tolerate this kind of manipulative and predatory behavior any longer.

Fantastic experience: I have been at this apartment for years as I am an owner and want to let you guys know that Ms. Maria Briñas is extremely polite and professional. I have never dealt with a management staff like her. She tries to help you to the best of her ability and doesn’t stop until your problem is solved. I wish all of the employees at this company were like her.

Fantastic experience: In all my years at Marrlin Road until Maria Brinas took over. Since then, things have noticeably improved. Maria is active at Marlin Road. She visits weekly, walking the property and speaking with tenants and owners. She makes sure things are in order and even got the city to fill two potholes that had been ignored for far too long. Recently, she stopped by our business and was incredibly professional and respectful. She listened to my concerns, provided her contact info, and clarified that excellent customer service is a priority. As someone in sales, I appreciated her approach and commitment. GRS Management is lucky to have someone as hardworking, caring, and capable as Maria. Property management is a tough job, but she does it with dedication and professionalism. We’re fortunate to have her as our Property Manager.

Fantastic experience: We went to the office due to a situation, and were attended by Maria Barrios, who was incredibly respectful, kind and understanding. She listened our concerns and helped us find a real solution to our problem. Great for her support and professionalism.

Fantastic experience: Thank you Keisha for your help always best wishes

Fantastic experience: Maria Brinas is one of the best property managers I have dealt with. She is attentive and caring! Natalie and Keysha are amazing as well!!!

Fantastic experience: Today I came in to the offices to get a temporary parking pass for a new vehicle while I sell my old one. I was welcomed by Maria Barrios who was very understanding of my situation, and was kind enough to give me a couple extra days while I get everything in order. I was very appreciative of her generosity, and for going above and beyond my expectations. Thank you very much.

Fantastic experience: Worked with Xamantha on a condo purchase and she was very responsive and helpful in getting conditions cleared for loan approval.

Fantastic experience: As a Full time Real Estate Broker for 19 years it is next to impossible to come across a Management company that provides good service, and to find one worth writing a review for even less. GRS Management is what other Management companies should aspire to. My experience was easy and smooth from start to finish. From Keysha at the front desk to Xamanatha who was the one helping me I could not have been more relieved to work with them. The situation wasn't the easiest, but with clear communication and objectives we were able to resolve everything with time. Both these employees deserve more than the coffee and donuts I gave them as appreciation!!!

Fantastic experience: I would like to take this opportunity to sincerely thank Xamantha Quiros for her invaluable assistance in obtaining our permit for the installation of a storage shed in our backyard. Her professionalism and exceptional customer service went above and beyond, making the entire process seamless. I truly appreciate everything she did to help get the shed installation approved. She has been absolutely outstanding, and I highly recommend that anyone at Esplanade West reach out to GRS Management and Xamantha Quiros for any property-related concerns or assistance. Biriam Orta

Fantastic experience: Thank you keysha for your help best company ever

Fantastic experience: Leslie & Keisha at the front were great with helping with my application process. Would 100% recommend this company to anybody that requires management services, and if you are applying with them their services are outstanding. 10/10 services

Fantastic experience: Today spoke to Keysha Thomas regarding a property that they manage and she was very helpful knowledgeable, and professional

Fantastic experience: Thank you Christina and keysha for the help christina was great when it came to help me with my account

Fantastic experience: Hi just wanted to share my initial experience with GRS Management. Spoke to Keisha Thomas regarding a property that they manage and she was very helpful knowledgeable, and courteous. An asset and valuable employee in this field of work.

Fantastic experience: During my visit to this company I was assisted by Xamantha, she was very kind and professional, demonstrating great knowledge. I recommend this company 100%.

Fantastic experience: Thank you keysha for helping always best customer service in grs management

Fantastic experience: Managing an HOA requires dedicated employees. GRS Management is an example of dedication to communities. Our property manager Xamantha always is responsive and proactive.

Fantastic experience: Everyone was very kind from Natalie at the reception area to Lesly inside the office was absolutely Amazing ! . She was super helpful and explained everything throughly.

Fantastic experience: As a real estate agent working with numerous property management companies, GRS was a pleasure to interact with. From the front desk staff (Keisha and Natalie) to the lease consultant (Lesly) everyone treated me with compassion and respect. I got all my questions answered in a kind way, I’m really grateful my clients got such a competent management company.

Fantastic experience: Thank you for the help really happy with my new association once again happy birthday Lesly keysha and Natalie you guys were great

Fantastic experience: Lovely group of people working at this location.

Negative experience: I got a call from a Nichole she asked if I could fix a lighting problem with the community mailboxes even though I’m extremely busy I made it out there the next day fixed the issue and now am having an issue getting paid not the way I do business beware

Fantastic experience: Thank you Keysha and xamantha and the office for your help on my architectural form and getting the things I need

Fantastic experience: As a almost 20 yr chef in culinary Im familiar with HOSPITALITY. I must say it was so refreshing to actually walk out of the office with a smile on my face. LESLEY, Natalie & team the professionalism with such a warm spirit is top tier. In this day and age empathy, professionalism & a razor sharp work ethic in the workplace is seldom scene. Thank you.

Fantastic experience: Good customer service thank you Keysha and Natalie for Taking care of me

Fantastic experience: Thank you Lesly and the team Keysha and Natalie for the help i appreciate the grs team.

Negative experience: This company is horrendous. They are negligent and fraudulent. Be aware and owners should take this company to court. They partake in suspicious activity. I am an unfortunate owner to one of the properties they manage in Miami Lakes. Also in 2008, they were part of a lawsuit because someone became sick in one of their pools and almost died. Anyone who crosses this company should be very careful. I have attached the project they did and they cant even hide robbery. Roofing, stairs, and asphalt all cost the same to fix? 6.3 million dollar hit just to fix roofs, stairs and asphalt. Absolute corruption.

Fantastic experience: Lesly was amazing from the first second I walked in - until the end process. She was very courteous, very receiving. She was also very patient and listening to attentively to help answer all questions. She was very aware of the whole Process and what was missing and best part was that she helped me in a very efficient and quick manner to get my application process complete and reviewed and approved. THANK YOU Lesly, much appreciated.

Fantastic experience: Today I was at the GRS association and received excellent attention from all of its staff. They were very kind and attentive to all of my concerns. I would like to give my best thanks to all of the staff.

Negative experience: This Management is a Joke Stay away from buildings and associations related to this so called management. Multiple issues: You call to speak to a manager and they tell you, call again some other time, we don’t know when he’s going to be at the office today, ( no manager on office hours ) But the cherry of the cake is: They don’t have enough parking spaces for residents, they force you to park outside of your own place or worst, you park on the grass ( which they don’t even water ) and then they tow you car, Like is my fault I don’t have a parking spaces, other than that, two people who are never there taking care of the entire condominium of more than 3 buildings and dirt and unsanitary everywhere.

Fantastic experience: Very nice and courteous staff they walked me through the whole application process

Fantastic experience: Leslie is absolutely amazing! She answers every email and phone call promptly, always providing immediate assistance. Her responsiveness and dedication make everything so much easier. It's clear that she generally cares about helping and her attention to detail is unmatched.

Fantastic experience: Everyone at GRS is wonderful. Lesly is exceptional, she has great attention to detail and will go above and beyond to help you no matter your situation. Best management company I have ever worked with!

Negative experience: They make us go all the way to Miami Lakes to pick up new Fobs, clickers, and stickers (apparently they dont know mail exist) because they will change all the system and on the date when the changes are supposed to be applied, my clicker doesn't work so I cannot enter my parking, my fob doesn't work so i cannot enter the building, they deleted my information from the phone box so i cannot even call me to open. I even called the emergency line, and the lady who replied told me to climb the fence WOW!!!

Fantastic experience: We initially had several frustrating issues with GRS, but I have to commend Xamantha, the Chief Customer Officer, for being a tremendous resource throughout the process. Her dedication and willingness to address our concerns made a huge difference, and we’re grateful for her efforts. Xamantha truly turned around what could have been a negative experience into a positive one.

Fantastic experience: I was at their office today. Customer service is good, they really try to help you. Special mention to Natalie at the Front Desk. I was there 20 min, she received at least 10 calls and 4 customers with complaints. She handled all of them with courtesy and patience.

Negative experience: I am deeply frustrated and disappointed with GRS Management due to their abysmal service and complete lack of communication. Despite my repeated attempts over the past six months to reach the property manager via phone and email, my urgent concerns have been outright ignored. The only excuses I've been given state that only the property manager can address my issues, yet they are hardly ever in the office. The core of my complaint is a severe noise issue with the entrance gate, which produces an intolerable racket every time it opens and closes, especially disruptive during nighttime hours. Months ago, the property manager claimed a vendor had been contacted to resolve this, but there has been no follow-up, and the problem persists unabated. This ongoing noise has severely impacted my sleep and overall health, pushing my frustration to its limits. I feel compelled to warn others about GRS Management’s negligent attitude towards residents' well-being. Their disregard has not only worsened my living conditions but has shown a blatant disrespect for resident peace and comfort. Consider this a sincere advisement to steer clear of GRS if you value your health and peace of mind.

Fantastic experience: I just want to say that I’m really happy with this company specially with Lesly Thomas Santos. She is an excellent professional willing to help always with an smile on her face and explaining everything in details. My family and I are very pleased with the company and the service of Leslie. Thank you.

Negative experience: I lived in Venetian Gardens from 2016 to 2019 and in Countryside Village from 2021 to 2023. This association sucks! Very money hungry, and they don't fix the issues that need to be solved. You call them for a question, expect to be placed in hold for a long period of time. My last issue with them was about a $600 deposit that I put down to move to Countryside Village. When I moved out, they said they couldn't give it to me until my lease was up, even though I explained to them that I already had to move out. Update: They called me after reading my review to tell me how wrong I was for leaving my opinion online and to remind me what we discuss. Like I told them I know everything we discussed, and I clearly remember calling them and be placed on hold for several minutes every single time, and when they finally got back to me give a different answer each time. Another issue I had with them: I had to get my daughter's father approved by them to be able to register one of my cars, because the car was under his name. They advised me the process would take 2 weeks 10 business days. After the 10 days I had to called them everyday to see the status of the application, since I needed the sticker for my car ASAP because they were towing the cars without the permits. When I finally got to speak with someone who was willing to help, this person informed me I wasn't approved by the association and couldn't make the inquiry (CHECK THE STATUS OF MY DAUGHTER'S FATHER APPLICATION) I was calling for. Keep in mind this happened this year (2023), and I have been approved by the association since 2021 when I first moved to Countryside Village. So, yes they are the best at miscommunication and rudeness.

Fantastic experience: Amazing customer service, everyone was very helpful and professional!

Fantastic experience: Called GRS for an issue on our property in Royal Oaks and Xamantha was able to answer our questions and take care of the problem. Excellent customer service.

Fantastic experience: Excellent service! The staff is friendly, responsive, and always keeps our property in top shape. Any issues are handled quickly and professionally. Highly recommend!

Fantastic experience: I appreciate the team from grs natalie and keysha are the best

Fantastic experience: Polite, professional and very helpful. George especially is great.

Fantastic experience: Keysha and Natalie thank for everything I appreciate you and the team

Fantastic experience: As a property management firm, GRS has consistently exceeded my expectations since they began managing my Association. In particular, in the last 10 years or so, Xamantha's dedication to customer satisfaction has been truly remarkable. Her attention to detail, prompt communication, and willingness to go above and beyond have made my experience with GRS nothing short of outstanding. Xamantha's expertise and passion for delivering top-notch service are evident in every interaction my neighbors and I have had with their office. The front desk team is a pleasure to visit and speak with each month I visit to pay my monthly dues. The office’s professionalism, empathy, and kindness have made me feel valued and appreciated as a homeowner. What truly sets Xamantha apart, however, is her exceptional responsiveness and commitment to resolving any concerns or issues that may arise. She is always available to address my questions and concerns, and her prompt follow-up ensures that any issues are resolved efficiently and effectively. Her proactive approach and willingness to go the extra mile have saved me time and stress, allowing me to focus on more important things like my own business. I highly recommend GRS Management, Inc. to anyone seeking exceptional property management services. Their commitment to excellence, combined with Xamantha's exceptional leadership, makes them a standout in the industry. Five stars is not enough - I would give them ten stars if I could!

Fantastic experience: 10/10 recommend. The best in the business

Fantastic experience: Xamantha was very responsive and knowledgeable. She was able to address our concerns and resolve the situation within our first call. Keep up the great work! Thank you.

Negative experience: Worse customer service ever ! They only care about taking your money !!! Is the management I have for my property and I they sent me to collection while I was making payments- mishandling with no answers !!! Shame on GRS FOR TAKING ADVANTAGE OF HOME OWNERS …. My account was placed on collections while I was making payments for months how can that be possible!! When I called for clarification instead I was sent in circles for 2months and after not receiving any response from any one i got a hold of manager Jose Hernandez who had me waiting for weeks with no resolution ! If you truly care of your home owners why wasnt u taking care of after many calls BEFORE collection!!! No , you went and had a lien placed on my home !!! I will be reporting you with s. The DBPR since I have all my records in emails saved

Fantastic experience: Great service in the office thank you always

Fantastic experience: Amazing service, and the girls in the front were very sweet to my kids and extremely helpful

Fantastic experience: Recently took over my complex & they were able to assist me very efficiently in their Miami lakes office. Kisha was very helpful throughout the process!

Fantastic experience: La muchacha Leslye me atendio personalmente. Y es super Profesional ! I was assisted Name is Lesley, I am very satisfied with her excellent work

Fantastic experience: Excellent customer service. Xamantha in particular has been extreMely helpful with several improvement projects I have ongoing at my Royal Oaks residence. Additionally she was able to help sort out transponders for entering the complex. Keep up the good work!

Fantastic experience: I am thrilled with my recent apartment purchase, and I owe a great deal of gratitude to Lesly Thomas and GRS Management Inc. Lesly's expertise and dedication were evident throughout the process, making every step smooth and stress-free. She was incredibly supportive, answering all my questions and guiding me with a personal touch. The team at GRS Management Inc. also provided outstanding support, ensuring that everything from the initial search to the final paperwork went off without a hitch. I couldn’t be happier with my new home and the exceptional service I received. Highly recommended!

Fantastic experience: Natalie and Keysha thank you for the good service every time I go in the office

Fantastic experience: Natalie and Keysha and the GRS team are awesome

Fantastic experience: Keysha y Natalie excelentes! What a customer service!

Fantastic experience: My experience with GRS Management was great they are very cordial and professional. The ladies in the front desk are quick and very friendly. The highlight of my experience was Lesly she was the one who processed my application and she went above and beyond to help me and my family move into our new house in time. We will be forever grateful for her support and valuable assistance.

Negative experience: They send letters out to the homeowner, warning ⚠️ past due on the association payment when is NOT, is like nobody check those letters before they sending . Of course they blame to the system .

Negative experience: Poor experience with this management company. Didn't take complaints seriously, non-existent follow-up.

Fantastic experience: Guys, I just left the association. They are amazing easy to deal with and get stuff done fast.

Fantastic experience: I have nothing but amazing this to say about this company They are honest, fair and kind with their tenants. I wish all property management companies were this effective and reliable. Ms. Cerrato as Property Manager is an asset as she is professional and rapid in her communication. Over all a 5 out 5 for me and I would highly recommend to family and friends in the future.

Negative experience: If I can give a -0 I would. They used to manage Countryside Village and they are the most unprofessional and the worst Record keepers ever. Beware if you are thinking of having them Manage your property/ your Special Project or assessments.

Fantastic experience: I just wanted to take a moment to say thank you to Ms. Xamantha Quiros, who is the Chief Customer Officer at GRS Management, Inc. In preparation for the sale and purchase of a property for a client, I was introduced to Ms. Quiros in regard to matters that needed immediate attention. Ms. Quiros' attention to the matter was remarkable - she was devoted to getting a resolution and response (regardless of whether it was the resolution we hoped for) which was complimented by her follow through and overall knowledge of the nuances of the specific HOA was exceptional. With that, she was extremely articulate and allowed us to figure out a pathway forward. Thank you for your attention to detail Ms. Quiros. You are truly unique within the Property Management world.

Fantastic experience: Extremely happy with their service. Especially from Lesly and Keisha from the Miami lakes office. Both were so professional and attentive! Could not thank them enough!!!

Fantastic experience: They were very helpful and patient with me when I sent the wrong documents for the Architecture Review Board to approve. Xam was awesome and replied promptly with the answers to my questions. Overall a good experience

Positive experience: Contacting GRS Management on updates or responses for any particular inquiry is an ordeal.

Negative experience: This has been by far the worst experience I have ever had with any company/business I've ever had. Every single time I reach out to them I get pushed off to the side or redirected to another person or get promised something that never happens. I've been dealing with leak behind a wall for months now that's only gotten worse and after countless times of calling, trying to get someone out, get this issue resolved I just cannot get anywhere with anyone in this entire organization, literally no one is capable of helping me in the slightest capacity. My home is reaching the point of being unlivable due to mold and humidity, and I will have to contact legal counsel/lawyers to see how I can be compensated and or proceed forward for something I pay them hundreds upon hundreds of dollars on a monthly basis to solve, and the answer I get when I'm not being pushed off to the side is "we do not have any money"... How is that even acceptable or professional to tell someone paying you all this money every month that you simply do not have money? Where are these funds going? It seems like you guys do not know how to budget or are just committing plain fraud. I'm disgusted with this whole situation and I have been nothing but patient for months on end.

Fantastic experience: Awesome company -- really looks after its customers - very satisfied with them - best management company we ever had. I just want to add I bought my unit in Westview 10 in 1989 and have seen many management companies come and go. I serve as Secretary for the Association for 28 hears and GRS has been the BEST management company I have ever worked with with no exceptions. They know "condominium" law and abide by it. You cannot ask for more.

Negative experience: If I could give zero stars I would! I have experienced nothing but unprofessionalism and inconsideration from this property management company. I purchased a transponder decal for my new vehicle on 2/29/24 for entrance into Silvercrest South residences managed by GRS. When purchased, the receptionist stated that it would take approximately 24 hrs. to be activated. As of 4/1/24, it has yet to be working. I have called GRS Management SEVERAL times for this issue in which each time I call, the receptionist got my information over the phone. Then she would say "one second", and would place me on hold anywhere from 15 to 45 minutes before I would hang up. When I calling back, she stated that she was training someone new by herself, scolded me for having to hang up, then proceeded to place me on an eternal hold again. During the huge amounts of hold time, the automated recording states over and over again how great GRS management is, their unprecedented residential retainment rate, and how many Google 5 star reviews they have received. It also states how GRS does not rest on their laurels and wants to know how they can improve. But this definitely is not the case as this is a very inaccurate depiction of how this company is run. After unsuccessfully trying to resolve my issue over the phone, I decided to take time to go to their office to talk with someone personally. During that time, I had a VERY unpleasant interaction with the same receptionist Daniela Mejia. When I calmly tried to explain my situation to her, she just said that Silvercrest South's system was having issues for over two weeks and there was nothing that could be done until their system was fixed. I then asked why I just couldn't be told of this during the purchase of the decal or maybe during one of my several calls but she would not let me continue to speak and constantly interrupted me after MULTIPLE requests to let me talk. After all her rude interruptions, she wanted nothing to do with me nor the issue at hand and proceeded to give me a card for George Perez (the property manager) to contact him directly. Ironically, his phone number on the card is the main GRS number where this same rude receptionist answers the phone. Instead I proceeded to email the property manager along with the President Maria Barrios and Vice President Alan Lopez. The unprofessionalism not only was displayed by the receptionist, but it also extends all the way to the top as there was no response until I received an email 2 weeks later from the property manager asking me to call him directly after my repeated email follow ups. I have yet been able to speak to him even after repeated voicemail messages but I finally received an email from him on 3/19 stating that the issue would be resolved by 3/20/2024. As of 4/1/2024, it still is not working making it difficult to enter my own residence when the security guard is no longer present after hours. The lack of follow-up or communication from this company truly demonstrates the unempathetic and inconsideration for the residents they serve.