Main Street Renewal - Dallas

Fantastic experience: JL and Marcus fixed our issues right away all in the same day. Respectful of the property as well.

Fantastic experience: Celeste is very professional and knowledgeable. She has patience in explaining the process for leasing a home. She makes sure every detail is understood. There should be more like Celeste. She did rush the conversation. Thank you Celeste for great customer service!

Fantastic experience: Great service! Domonique came for my initial issue and was able to fix another one I had. Thank you!!

Negative experience: I would strongly encourage people Not to rent from Main Street Renewal. My wife and I rented one of their homes and eventually found a brand-new house to move into. Main Street made it extremely difficult for us to get out of our lease. Although we understood we were in a binding contract, the process was unnecessarily complicated. Not to mention, we only had two months left on our lease. When it came time to move out, my wife and I took every step necessary to ensure we would receive our full security deposit back. During the pre-inspection, we were advised that a few walls needed minor patching and some touch-up paint. Other than that, the inspector stated the home was in great condition and even commented that Main Street would have to do little to nothing to get the property ready for the next tenant. The property had already been listed before we vacated, which further shows that major work was not required. Despite this, Main Street charged us for drywall repairs, which in most rental properties is considered normal wear and tear since tenants commonly hang items like TVs and pictures on the walls. They also charged us for a deep cleaning, which I found completely unreasonable. Most rental companies send a cleaning crew through a property after a tenant moves out regardless. We left the home in good condition and certainly not in a state that required excessive cleaning. Additionally, we were charged for a toilet paper holder that was already broken when we moved into the property. I disputed these charges with Main Street on two separate occasions, but they made no effort to compromise or return any portion of the deducted amount. To make matters worse, they had already sent out the reduced security deposit before I even had the opportunity to properly dispute the charges. Based on my experience, it felt like Main Street simply used a portion of our security deposit to prepare the house for the next tenant, even though many of the charges were for items that should be considered normal wear and tear. I have photos showing that the home was left in immaculate condition when we moved out. If you choose to rent from Main Street Renewal, just be aware that you may not receive your full security deposit back, even if you leave the property in excellent condition.

Fantastic experience: The maintenance team, Joe, is amazing and always handles what needs to be done

Fantastic experience: Thank you so much Joe you were freaking awesome.. He was very professional I highly recommend you guys send him back out if I ever need any repairs . Joe Thank you for fixing my garage ☺️

Fantastic experience: Joe is great he did what we needed him to do and he done it professional and in a timely manner So happy with the service

Negative experience: Customer service department is awful never follows up even on emergency request ! however maintenance men try their best with the little they have access to and lack of communication from customer experience team

Fantastic experience: JL and Marcus took care of everything. They even replaced light bulbs. I appreciate how prompt you guys were also.

Fantastic experience: J.I. Was awesome he fixed my disposal fast and helped with advice so it doesn’t happen again

Fantastic experience: I recently moved into one of the Main Street Renewal- Dallas homes and Patrick A. (AKA Pat) has been nothing but amazing! Top tier customer service and maintenance. He has gone above and beyond to fix any repairs needed in the home without hesitation. He doesn’t mind questions and actually listens! Great communication, staying in touch and giving updates! He has really made my move in process smooth and stress free! I truly appreciate him for his great work and making me feel like I’m not a bother to him at all! I texted, he called, and he came! A job well done!

Fantastic experience: Quick and effective. Marcus and JL assisted completed my garage maintenance request. MSR Dallas gets a five Star!!!

Negative experience: I had a very frustrating experience with this rental company. While completing the application, I wasn’t able to get past the income section before it required me to pay the application fee. As soon as the payment was processed, I was automatically denied without being able to fully complete the application. It feels very misleading to require payment before allowing applicants to finish entering their information, especially if the system is going to deny the application immediately. I would strongly suggest they make their process more transparent so applicants understand the requirements before being charged. Very disappointed with how this was handled.

Fantastic experience: Chad has always been amazing. Thank you for having amazing knowledgeable people work for you.

Fantastic experience: Joe did a good job, very friendly guy!

Fantastic experience: Chad came and fixed my door. He was very fast friendly and efficient.

Fantastic experience: Eduardo Luera. worked very well, gave solutions quickly and left everything very clean!!

Fantastic experience: Everything was nice and smooth with the gentlemen J.L. He fix everything the garage door front door fix my toilets

Negative experience: This property management company is using a 3rd party to set up a self guided tour which is fine but you as the potential renter has to pay the fee for the service. In response to the reply: I had a self guided tour through another property management that also used rently but they provide access code to the property free of charge.

Fantastic experience: My experience was great, Joe was really nice and professional while getting the job done. Im very pleased with the work that was done.

Negative experience: I JUST APPLIED AND NOT EVEN 5 MINS I WAS DENIED LIKE YALL TOOK MY MONEY DENIED ME ALL THESE REVIEWS ARE CORRECT ABOUT BUT THANK GOD IM GETTING MY MONEY BACK YALL NEED TO BE SHUT DOWN… UPDATE MY BANK IS GIVING ME MY MONEY BACK AND ALSO I WAS TOLD ONCE DENIED YOU CANT NEVER APPLY AGAIN BUT OH WELL GOT APPROVED WITH ANOTHER COMPANY

Fantastic experience: JL was awesome and personable. Got the work done quick and efficient and very easy to talk to

Fantastic experience: I extremely impressed with the professionalism and efficiency of this plumbing service provided by Dominique. Dominique called and gave me an exact ETA. He was so calm and friendly. He was able to fix a kitchen sink (leak) and low water pressure for 2 bathroom sinks. He explained the issues clearly and made us understand everything. Would definitely recommend him. Thank you Dominique!!!

Positive experience: Updating my review. The property management company is not the easiest to work with since they use a queue system for maintenance calls and it is hard to communicate with a person. My requests have been worked, not all have been as timely as I would like, but they have been completed.

Negative experience: This has been, by far, the worst customer service experience I have ever had regarding maintenance issues. I have now gone three consecutive days with severe plumbing problems, including water backing up from both toilets and the shower drain. I am completely unable to use the bathroom, which has made my living conditions unacceptable and unlivable. Despite contacting Mainstreet daily, the process of reaching a live representative is extremely difficult due to their virtual agent system. The only way to receive assistance is through text or online chat, which has been frustrating and inefficient during an urgent situation. To make matters worse, the assigned technician, Hong Nguyen, did not resolve the issue. After his visit, the problem actually worsened due to his laziness. Sewer water has continued to back up through multiple drains, and I have had several different individuals coming in and out of my home without any clear resolution. I moved in only a month ago, and my experience with this company has been incredibly disappointing. Based on my experience, I would strongly advise others to reconsider before renting with them.

Fantastic experience: Joe was great and very knowledgeable. Fixed the light switch in under 10 minutes. Very Professional!

Fantastic experience: J L has always been very good at completing work at the house. We’ve had a wide array of problems at this property and he has always been thorough and excellent with his work.

Fantastic experience: Chad did a wonderful job and he was very professional and nice. Thank you Chad you did a great job

Fantastic experience: Chad was great! He came out to check my water heater, made sure everything was working properly, and took the time to ask about the rest of the house to be sure there weren’t any other issues. He was friendly, professional, and very reassuring. I really appreciated how thorough he was. Highly recommend!

Fantastic experience: I want to take a moment to recognize the outstanding service provided by your maintenance technician Eduardo Luera. He arrived right on time, was extremely knowledgeable, and completed the work efficiently and thoroughly. He clearly knows his craft and handled everything with professionalism and care. It’s rare to come across someone who is both skilled and respectful of your time and space. I truly appreciate the phenomenal job he did and hope he receives the recognition he deserves

Fantastic experience: Chad on maintenance team super nice and helpful handled everything we needed thank you!

Fantastic experience: Chad communicated about when he'd arrive and arrived on time! He got our issue fixed quickly and was very kind. Thank you, Chad!

Fantastic experience: Edward Luera was the second person to come look at a leak issue from the bathroom/ceiling. He found out what was wrong and fixed the problem. During this time, he was very informative, helpful, professional, and friendly. He worked effectively and timely. We appreciated his service!

Fantastic experience: Mr Chad was amazing. He is efficient and very quick. He needs a raise. Immediately

Fantastic experience: Chad Masters is on of the best maintenance guys you can ever have fix something in your home. He Communicate and does the job in a timely fashion. Thanks again!

Fantastic experience: Marcus was great !!! Timely manner and very professional I’ve met quite a few of the staff and he is definitely top of the list

Fantastic experience: Joe was here to take care of the plumbing problem and did everything he could to make sure it was!

Fantastic experience: Eduardo was fantastic! Made sure we were well taken care of and was so friendly. Thank you!

Fantastic experience: Chad took care of our maintenance request professionally, efficiently, and quickly. He reached out to me directly ahead of time to ensure he had the right part the first time. No hassle in coming to the property first, doing an inspection, troubleshooting the issue, leaving to get the right part, etc. etc. It was a one-and-done job. Thanks Chad!

Fantastic experience: Chad is friendly and efficient. He takes pride in his work.

Fantastic experience: Marcus with Mainstreet was excellent and professional for my maintenance work order. Thank you for your prompt response and communication prior to arrival of service

Fantastic experience: 1/30/26 - Joe came to fix our dishwasher and did a great job. Very happy with his work when we need maintenance done.

Fantastic experience: Eduardo was very helpful ,was on time and very informative of all the problems and how they’re gonna get fixed. I really appreciate it.

Fantastic experience: Joe did a great job n got it done quick n easy

Fantastic experience: Chad cleaned terminals and changed batteries because we apparently bought a bad batch of batteries. He was very helpful and kind

Negative experience: Rented a house through this company less than a year before I got a notice they were going to sell and we could either move out or buy.. now this house is back up for rent. Very sketchy company! Their own maintenance bad mouths their companies practices! Steer clear unless you want to pay extra money just to be lied to and made to move.

Fantastic experience: Eduardo L. was great to work with, fixed all our issues, and made sure we were comfortable in our new home. Thanks, Eduardo!

Negative experience: This rental property is the worst. Do not rent from this company they steal your money, takes weeks to months to fix issues in the house. I rented a house from them and the day I moved in that house was full of roaches. I called them and took them weeks to send someone to fix the problem that it didn’t get fixed. I had to hire Orkin pro and within 3 days the roaches were gone. I had so many issues with heat, cooling and pipes that took them months to fixed. I had to stay at a hotel in the middle of June when my ac went out for 2 weeks and my house reached 95. No one ever called to check on us or payed me back for my hotel stay or deducted from my rent. Horrible company. I turned the house nice and clean I went above and beyond and turned the house in better condition that what I received it. My deposit was $2,000 and only got $400 back. Why??? Because they lied saying the carpet was damaged, doors damaged and other stupid things. Yes damage from the previous tenants who they acknowledge yet I get blamed for it. Run away from this company trust me. I’m glad I did in time.

Negative experience: I will never recommend Mainstreet Renewal to anyone!! They are horrible for many reason, and the most recent is I have been renting from them since April 2022. I have always had renters insurance there has never been a lapse in coverage. Mainstreet reached out to me last Sept or Oct about my renters policy and I uploaded the new policy to the portal the rep on the phone told me everything was fine. I didn't think anything else about it. The holiday's come around and I'm receiving emails about forced insurance and now I'm upset because I uploaded the Dec pages with the info, the rep stated it was fine. The new person looked and said the dates were incorrect, I accidentally uploaded my old policy, it was same the day, so I uploaded the correct policy, no problem. Me and the Rep made sure the policy had the correct dates, (there still was never a lapse my insurance agent verified that). I spoke to Mainstreet 6-8 times about this all of them saying they can see that I always had insurance and the charges should be removed. Today, Jan 23rd I spoke to the rep and waited on the phone while they spoke to the Mainstreet Insurance Dept and they said I still had to pay the fee for being non-compliant (in which I never was) and one month payment for insurance. I told them what they can do with that, because I do not owe it and I will not pay it. I really dislike Mainstreet and I would not recommend them to anyone.

Fantastic experience: Chad is always awesome!!! Provides information regarding any maintenance issues that he fixes. He does great work and is always very professional.

Fantastic experience: Joe was very helpful and told me everything I needed to know. And explained it very well. Joe was awesome!!!

Fantastic experience: Chad is a solid technician! He promptly fixed our issues and is very polite!

Fantastic experience: Chad is always great and he gets whatever needing repaired completed fast.

Fantastic experience: Eduardo Luera is a great service provider and met all expectations! I am in wow of his great professionalism and expertise. All of my needs were addressed efficiently and effectively with no worries. I would highly recommend him for any job! I am so pleased and grateful for his hard work!

Fantastic experience: I’m a new renter and had 13 work orders to submit. Joe came out and addressed each and every order! Fixed what he could and called for a 3rd party work order for what he couldn’t. Joe went above and beyond for me and I’m so grateful. Thanks man!

Fantastic experience: Marcus had great customer service communication was attentive and very patient took care of each concern very appreciative

Fantastic experience: Mark was very friendly and informative. He addressed all my concerns in a timely manner. He even cleaned up after himself before he left. All and all I give him 10/10.

Fantastic experience: Marcus was great technician very prompt and helpful.he made sure the job was done Thanks for helps us out Joe’s cool too

Fantastic experience: Joe from Main Street Company came out to inspect the house and was extremely nice and professional. He was polite, respectful, and took the time to explain what he was looking for during the inspection. Even though it was just an inspection, he made the experience smooth and comfortable and answered questions without rushing. His professionalism and friendly attitude really stood out. Great customer service and a positive experience overall.

Fantastic experience: Chad is the best person! He came and fixed all our maintenance issues we had so quickly and smoothly!!

Fantastic experience: Thank you, Chad for doing an awesome job at the house he got everything done right thank you for Awesome job merry Christmas happy holidays

Fantastic experience: Chad was amazing he was professional he was quick he explained everything fully. Just really a great experience

Negative experience: I do not recommend renting/leasing from Main Street Renewal. Customer service is extremely poor. There is no way to speak with a live person about your property—everything is handled through chat, text, or email, and their call center cannot assist or escalate issues. You are essentially stuck in a non-responsive lease. Maintenance is a major problem. We have had a serious kitchen water leak for over 20 days, making the kitchen unusable. Appointments are constantly rescheduled with little to no explanation due to staffing shortages, yet we continue paying full rent. We’ve had to eat out and even change holiday plans because of their lack of response. The home was also poorly prepared at move-in: cheap spot-painting, unclean carpets despite prior pets, and the yard was not maintained as promised. This company takes rent but fails to provide basic maintenance or accountability. Based on our experience, I would strongly advise others to rent elsewhere.

Fantastic experience: Joe explained everything to me and tried to resolve the issue. He's also a cool dude that dresses up as Santa for kids :)

Fantastic experience: Recently new with Main Street renewal and had some maintenance request the first week but thank goodness was as smooth and easy than I could have imagined! Eduardo Luera the tech assigned was amazing at communication prior to arrival, when he was there and what all he did! He was kind enough to help me with a last minute add on and followed up with updates. He made it a better than I can ask for first experience with these request. Thank you Eduardo!

Fantastic experience: Marcus Stoker (Dallas Maintenance) was awesome and very informative as well as professional! I give him a 10 star rating simply because he fixed all issues I had. All these issues he was also already aware of. He gets the job done!!!! I’m a happy camper now!

Fantastic experience: Joe was awesome! Took care of the issue right away and was very personable.

Fantastic experience: MSR has been phenomenal to us since we moved in to our home. Made the application and move-in process super easy, and have since been very responsive and accomodating to our repair requests. Their associates, Joe and Patrick, are very knowledgeable and attentive. Very happy with our home!

Fantastic experience: Chad did a good job and made sure he did everything to fix my stove. Very satisfied!

Negative experience: For me even the first experience with them was reflective of all the negative reviews provided. Thank God I was saved from entering into any contract with them. I made a 'self-guided' tour of property listed by them and then I had few questions that I asked over the messages and zillow queries, but those were never responded. I tried calling them but it was always pre-recorded answer. Eventually, I gave up with the property listed by them.

Negative experience: Absolute worst company ever! Just a few things that are very bad. 1. failed to tell me what gas company to contact to get gas utility turned on. In the move in checklist the gas was said yo be managed thru them and that was wrong so I went three days with no shower or stove! 2. No one knows what they are doing i called three times before move in to get electric meter number to turn on power and it took until the 3rd person to get me a photo of that because no one knew where to find a photo. 3. And lastly when we moved in about 4 days later our neighbor told us our irrigation system was leaking into the yard and they are telling me they cannot repay me the high water bill until they fix the pipe!(someone came by and said they had to call another company and nothing has been done) so now I'm out the money and they dont care so dont rent with them ever!!!!! (Update) they told me to email them all the issues to get them over to the right team and no one has ever reached out after that to try and make something right. They just respond to bad reviews to look like they want to help but dont!

Fantastic experience: Marcus was incredibly helpful and didn’t waste any time finding a temporary solution to my A/C issues while repairs were in progress. You need more team members like Marcus! 12-9-25 Joe came out for a second a/c issue here. Joe doesn’t suck, he’s great! I appreciate the quick fix and we’re back to heat again in these colder fall/winter months

Fantastic experience: Eddie was amazing! Very thorough and efficient! He quickly did our repairs and explained the processes as he went. We felt completely safe with him in our home and highly recommend him. If we could give 10 stars we would!

Fantastic experience: Joe was incredibly kind and very informative. He took the time to explain everything clearly and made sure all my concerns were addressed. I really appreciated his professionalism and friendly approach. Highly recommend!

Fantastic experience: Marcus S. was very courteous, had great communication and even swept/cleaned his work area before leaving. After all the hiccups we had with the house & the rental company when we first moved in, he is the only good experience we’ve had with Main Street Renewal. Thank you Marcus for the great customer service! You are a blessing!! Update (12/03/25) We had Joe out for another roof leak. He was unable to repair it himself, but was kind and is getting a roofing company out. Thanks Joe!

Negative experience: All maintanence is handled with AI will make it impossible to speak to a representative. Has been a very frustrating experience to have anything taken care

Fantastic experience: Chad was very polite, great manners and got the job done. Really happy he was sent to assist. Now I don’t have to turn my shower knob with two hands.

Fantastic experience: Chad was super helpful and nice and respectful. He was efficient in fixing the flap on our toilet flow.

Fantastic experience: Joe was great! He fixed everything quickly and was super friendly! Thank you!

Fantastic experience: Chad was early, prompt and communicative. He came early morning, the house was still asleep and he was respectful of my kids sleeping in the living room. He performed his duty and was educational on the process of fixing the problem of the leaky sink faucet for future issues. Great tech!

Fantastic experience: Love them been staying in this house 6 years beautiful home really good company never had a problem i wish I can give them more Stars...

Fantastic experience: Marcus was efficient and very timely. He arrived on time and was so friendly and helpful. Thank you Marcus

Negative experience: I’ve had lot of issues since move in and it hasn’t even been 3 weeks. This company is taking our money and don’t want to take accountability for what they are supposed to do. They did not make the home move in ready. I spent 5 days cleaning dirt, dust, spider webs in the home before I was able to move my things. I am only complimenting the tech Eduardo Luera because he was great! He’s very efficient and understands from the customers point of view. I appreciate him for everything he’s done to help make my living experience better. I give Eddy 5 stars!

Fantastic experience: Joe was awesome super friendly and a beam of energy. The best maintenance guy we’ve had for sure!

Fantastic experience: First and foremost I would like to highlight the work Joe has done for me and my family. He is very aware of what he doing and very quick. Thanks Joe.

Fantastic experience: 5 stars for Eduardo Luera! Mr. Luera has been the absolute MVP of maintenance. He gets things done fast, and I've never had to call again about something he has worked on. He communicates clearly, keeps me updated, and is always genuinely kind. With Mr. Luera handling things, maintenance stops feeling stressful and just…works. Truly appreciate him!

Fantastic experience: Joe did an excellent job helping us out today. He is super informative and unquestionably easy to communicate with. He deserves a raise for his customer service alone!

Fantastic experience: This review is for the technician and not the company. A technician named Joe came out to assist with 2 issues. He noticed when my gas was set up earlier this year, they missed the gas line for the heater. He tested it after setting it properly and the heater is now working. As for the dish washer, he also couldn’t identify the source of the rust. But he suggested we drain the hot water heater in the event that the water tank could be a source and said to reach out if it continues. We was friendly and got me fixed really quickly As for the company…. I can’t wait to move in April since the 80 work orders I had in 5 months left me without a pool all summer, excessive water bills from a leak that took 3 months to fix, red code enforcement violations, taking 6 weeks to fix a widow that fell out of the frame in a bedroom. And then pretty much ignoring my request to move out early. The technicians are the only shining part of this company.

Negative experience: Maintenance has no obligation to repair things. Last year we had no door handle due to foundation issues. We had to sleep with duct tape over our back door. We have been having issues with our bathroom flooding and they refuse to send someone out right away. This is the second time we have had issues with the main bathroom. RUN AWAY from renting from this company. They do not care about the maintenance of the house or their tenants.

Fantastic experience: Chad, he did a great job and helped us very much. He was so nice too! Thank you Chad!!

Fantastic experience: I want to express my gratitude to Chad for going above and beyond in addressing my recent issue. He took the time to ensure everything was fixed to the highest standard. He was very professional, courteous, and even went out of his way to check on a few other minor concerns I had mentioned. It’s rare to find such dedication and care, and his hard work truly made a difference. Thank you for your outstanding service!

Fantastic experience: Let me just say I love it here!!!!! Kayla , Daisy and Kimberly helped to to the end they were so patient and passionate they kept me updated at all times got the job done thanks again

Fantastic experience: Working with Marcus at Mainstreet Renewal was an absolute pleasure! He was professional, responsive, and truly went above and beyond to make the entire process smooth and stress-free. Marcus answered all my questions quickly, kept me updated every step of the way, and made sure everything was handled with care and attention to detail. I couldn’t have asked for a better experience—thank you, Marcus, for your outstanding service!

Fantastic experience: Mr. Patrick Askew is a fantastic maintenance man, he is polite, and professional. He fixed our a/c for us and best of all lives right down the road in case anything else is needed!

Fantastic experience: Chad came and replaced my locks and patched a hole under the eaves outside. He did a great job was courteous and worked in a timely fashion.

Fantastic experience: We weren’t able to get our hot water heater to work, after trying some basic maintenance ideas. Joe was sent to check it out and had it fixed in a couple of minutes, and stayed longer than he was allotted helping sort out a leak that needed attention (which he wasn’t scheduled for). Very knowledgeable, and in good time.

Fantastic experience: Billy Harrod was extremely professional. He arrived quickly assessed the issue and had it fixed within the hour. We could not have asked for a better technician.

Fantastic experience: Chad was very kind, professional and helpful with the repairs in the garage. He was sincere in answering my questions and his work is honest.

Fantastic experience: Chad was prompt and fixed the issues bright and early. Problem completely solved before 10 am! He was so kind too!

Fantastic experience: Marcus came on time and was very respectful. I’m use to MSR just taking pictures but he actually came to repair some things. I was very thankful