Trestle Management Group

Negative experience: Worst HOA company as our neighborhood and our community had to go with. The board should be ashamed and hopefully replaced and then this company will get booted. This HOAs should have been a warning as to not pick them. They are just making money and not making our community better. This review is from Summer Place home owner.

Negative experience: Sent an email saying I could park next to the curb while painting the parking lot. Then put a very sticky and difficult to remove notice on my car window saying they would tow it for parking against the curb. This company lies.

Negative experience: Zero stars for Trestle Management Group. There's a clear line between our community's HOA before and after they got involved. They have made it neighbor's responsiblity to hold their own neighbors accountable to CC&R's. I assume so they can wash their hands of violations that need to be addressed and put it entirely on the homeowners. "You need to fill out a complaint form, you need to provide pictures, you need to talk to the violator, etc." "And you are going to be known to the violator" -so they may retaliate against you? And normally you would follow a chain of command with grievances about a business, but Trestle's employee, the community manager is where it stops. Nobody above wants to hear anything. I've been told issues don't exist without any effort by the HOA to investigate validity. I've been told my 'personal preferences' are not considered instead of actually looking at violations. It's really not a matter of "protecting property values" at all. They just want to manage our fees and work on the HOA common areas, as minimal as possible at that. Corporate greed taking over small communities and leaving the people paying for it to fend for themselves. And don't worry about asking me to call any of you. I have tried. This here is a review. We are allowed to leave a review of our experience. Nothing you say will invalidate or change that.

Negative experience: The increase on our monthly bill is ridiculous. I would understand if there are improvements being done but no.. & I have placed orders of issues and they have been ignored.

Negative experience: Trestle is absolutely the worst HOA management company. They just got FIRED by our HOA. A nightmare to deal with and hard to contact. Our property manager's name was Jennifer and she has no business doing any kind of management. DO NOT HIRE THEM if you're looking for any property management services!

Negative experience: This is by far the worst management company ever. They will send you fines on issues that don't even relate to what the actual issue is and falsified documents. And they also won't even give you time to correct the issue. They start sending follow up violations on the first violations. Before you even have a chance to address it. They answer there phone needer and I can't wait until the contract is up for our community.

Fantastic experience: Worked with trestle management for quite a while now and I am very impressed with this group. However, Spencer Koepp has been the best manager I worked with !! Always quick to reply and gets things done ASAP!! I highly recommend this property management!

Negative experience: Worst HOA management company I have ever dealt with. Staff assigned to our community is rude, disrespectful, and actively works against the needs of the community. Steer clear. There are plenty of other options for HOA management that are more responsive, communicative, and cost efficient than Trestle. Your reply below is completely not understanding the facts. My gate code was never inactive. NUMEROUS homeowners could not access the property due to malfunctions with the gate. Homeowners were lined up at the gate multiple times and an emergency opening needed to happen multiple time. Trestle employees/managers are rude, condescending and not productive to addressing needs of the community in any way. I have emailed these concerns and will continue as long as Trestle managers our HOA. Update and additional notes here. Trestle refuses to address gate issues. Myself and multiple homeowners have had trouble even gaining access to our community and our own homes. I again contacted them and was met with ZERO action. It is completely unacceptable. Updating this review again as I have filed a Better Business Bureau complaint. Trestle Management Group and specifically Christine Lespron, our community's HOA manager, has been disrespectful and flippant about this serious issue in our community. In so many words, they somewhat admitted that the gate was malfunctioning and when they finally got the gate company to come out it was fixed. They ignored numerous homeowners including myself that pleaded for them to get the gate fixed as at times we were unable to enter our own community and we were only told that we were improperly inputting our gate codes which is not only false but completely disrespectful to the homeowners that have lived in the community for many years. In my many years of home ownership, living in a community/HOA, serving on an HOA board, I have never seen such completely irresponsible and disrespectful behavior and responses by an HOA management company. Again for anyone reading the reply below it is absolute garbage and this company cares little about how they treat the HOA board or the homeowners living in the community. Do not hire them, contract with them and if you do have an agreement with them I would end it. It is not just a one employee issue. It is systemic throughout the company. They think they own you, your neighborhood, your board, and will actively disrespect your community and homeowners. Want to add even more information here. After the horrible experience our community had with Trestle the HOA Board decided to review their contract and see if it was still the best fit. Trestle immediately quit and left before they could be fired. I can only assume it was so they can tell their clients and potential clients that they have never been fired from a community. Steer very clear of these folks. They have problematic managers (rude, unaccountable, disrespectful, inattentive) and they do nothing to address the situation. In fact, they protect their crap staff at the expense of the communities they "Serve". Pick another company!

Negative experience: This is a poor excuse of an HOA. Sent them numerous emails and pictures that include locations and license plates of all parking violations.... their response? "Thanks for the feedback what is your name or your landlords name and address". Trash is all over, furniture piling up at dumpsters, over flowing dumpsters, landscaping is overgrown in some places, dead in others, people parking in handicapped spots, parking on sidewalks completely blocking them, parking on handicapped accessible ramps to the side walks, and parking in the streets... full of HOA violations not to mention ADA violations. Brand new community literally looks like slumlord apartment complexes. With the photos of vehicles with license plates and locations, yet their concern is obtaining MY information? Well when I drive thru the run down landscaping because I'm blocked in are you going to be concerned about the information of who is reporting it or me actually driving through it? You get your monthly fees and literally do nothing!! Provide bad customer service, NO MAINTENANCE, NO ENFORCING OF RULES.... There absolutely no way emergency vehicles can get thru! UPS cant even get through. TRESTLE is a waste of money find a different company. Sounds like its time to get a petition going and find a replacement HOA.... 17 North neighborhood B. On the ring community app multiple residents have stated they to have been complaining to trestle and nothing is getting done. Think twice before using this company for anything.

Negative experience: This company is the most incompetent Management group I have ever dealt with. I owned my home for 15 years and these fools try to enforce parking by strangers and hundreds of dollars in fines. They won’t even approve for you to paint your house the same color if you want to touch it up. I am forced to sell my house and I will do everything to shut down this company and report it to Better Business Bureau. Do not use this Company. The manager Rusty ignores you and you have to dispute fines on your credit card. Unreasonable and ridiculous.

Fantastic experience: Spencer Koepp is an excellent property manager. Probably the best I’ve ever worked with. Easy to work with, great communication, amazing personality and a hard worker. Keep up the good work.

Negative experience: They are terrible in their responses. I have emailed them on an over payment 3+ times and asking for a full accounting. They send me the same document I had. They want to bill me for more money when they have not resolved a 600$ issue. Avoid if possible

Fantastic experience: Cecilia Staples and Sharon Payan went above and beyond in their jobs to help us with getting a condo closed on a sale in one of the communities they manage with Trestle. Now the seller gets to move on and the buyer gets to move into his first home of his own! Thank you, Cecilia and Sharon!

Fantastic experience: I am a seasoned Realtor in the Phoenix Valley. I have dealt with numerous HOA management companies, but this one stands out above all the rest. The customer care provided today by Cecilia Staples was exceptional in terms of knowledge, patience, and customer service. I am also very impressed with Mr. Baska. I received all the seller's information with lightning speed, which assisted me in my performance as a Realtor. It's good to know that customer care still matters in our industry.

Negative experience: Worst company our neighborhood had to go with. The board should be ashamed and hopefully replaced and then this company will get booted. Word of advice next time we pick an HOA company make sure the employees are respectful and not argue with the homeowners. Also make sure their ratings are above a 3.5, common sense ratings like this HOAs should have been a warning as to not pick them. Fingers crossed this company is not around for much longer. Already it’s proven they are only about money not making our community better….

Negative experience: TMG is worthless. They constantly impose assessments and let the property fall apart. They waste people's money. Do not use them for anything. You'd be better off flushing your money down the toilet.

Negative experience: HORRIBLE, DISRESPECTFUL, HEARTLESS!!!!!!!!!! Tara at extension 1076 made a point of not helping AND insulting the homeowner!

Negative experience: Horrible management company. They do not adhere to the CC&Rs of the community and everything is a constant struggle. They deserve “Zero” stars, honestly.

Fantastic experience: Lady I spoke to was very nice and professional and handled my HOA issue with ease!

Negative experience: They were hired or installed by the builder in our newly built community and they are absolutely terrible. I’m not sure what they do accept collect our dues. Communication is horrible and when they do answer they assume no responsibility. I absolutely DO NOT recommend them.

Negative experience: I live in the Crestwood at Canyon Trails community and I have been trying to get them to cut a large Mesquite tree behind my home that is located in the common area for over a month now and they still have not done this. This tree is invading my backyard and leaving messes on a daily basis as well as clogging my pool pump, I have sent in multiple email requests but all I get is dead silence. We pay our dues on time and abide by the rules and this is how we are repaid?! But they like to send violation notices and give people a deadline on completing them before penalties are incurred, WHAT A JOKE THIS COMPANY IS. I would not live in a community with Trestle again

Negative experience: So dawn shows up to meetings in jeans and tennis shoes. I asked how many vendors we put in bids on she said 5. I asked if we could do more and she said that is the bare min. They have to do so that's all she did. Before our gates were covered now they are not. Our community can no longer play music above headphone level at the pool. They are incredibly rude on the phone. We had a water issue. I called left two voicemails. They called back and said water wasnt a issue. When we were asking questions at hoa meeting she kept saying i have 5 other communities i have to worry about. Finally i asked if she was having issues handling that. When i went in to get a pool key. They said i had to put in a request. When i asked if they had a paper request the lady got rude and aaod no. I asked to speak to dawn and she said i should have just called. They both started getting nasty so finally i was like yall need to work on your customer service i just want to get a key and have my portal fixed. Thier is no one to complain to. I left a letter for the owner and no return. If you like working with super rude people and people that cant help cause they have other communities then you found your nightmare of a place. Beware it's a nightmare update beware they changed our pool to early close time. We can not have more then four guests

Negative experience: If I could give zero stars, I would. My experience with Celeste has been nothing short of frustrating and disappointing. Follow-up is virtually nonexistent, and any issues brought to her attention seem to fall into a black hole. She is rarely, if ever, onsite, and when she does show up, she brings little more than a dismissive attitude and a startling lack of professionalism starting from her attire to her language skills. Frankly, she seems lazy, disengaged, unprepared, and totally unqualified. It's obvious that she either doesn't care or doesn't have the competency to manage a community of our size.

Negative experience: For the past five months, I’ve been receiving HOA letters and emails regarding my front yard. The first notice accused me of removing plants that were never in my yard. I explained this several times, but the person I was communicating with refused to understand, and I eventually gave in just to end the back-and-forth. Now, I’m receiving notices about my side tree producing suckers. I’ve already addressed the issue, yet a month later another letter arrived claiming I hadn’t. I want to state that suckers are like weeds—they grow back no matter what. My landscapers service my yard monthly and handle this, but the inspections seem to occur at the exact time when growth is at its peak and before the landscapers return. At this point, it feels less like genuine concern and more like the HOA is looking for any possible reason to issue fines.

Fantastic experience: We want to thank Trestle for working with us. They provide excellent service and are very friendly and professional. Every time we have a question or concern, they immediately respond back. Dobroski Painting has worked with Trestle for the last 7 years and have developed a good relationship with them. We are grateful to have them as partners!

Fantastic experience: HOA Playground Services values the trust and communication with Trestle Management Group. It’s always refreshing to collaborate with a team that shares our commitment to quality. We truly appreciate the collaborative spirit that enhances our joint efforts in providing excellent services.

Fantastic experience: We've worked with Trestle for a few years as a vendor for their HOAs. Everyone is very knowledgeable, helpful, and responsive. They pay us timely and don't hesitate to reach out when they have questions. 5 stars!

Fantastic experience: Trestle Management has been an absolute pleasure to work with! Their entire team is professional, responsive, and truly dedicated to providing excellent service. We appreciate the strong partnership we’ve built with their managers and look forward to continuing to work with them. Highly recommend!

Fantastic experience: Superior Pool Plastering has done multiple pool resurfacing/decking projects with Trestle Mgmt. Each project has been a smooth process from dealing with their Management team and AP departments. We look forward to working with them again on future projects.

Fantastic experience: Trestle Management is one of the premier Community Management companies throughout the valley. Everyone from the from the front desk all the way to the owner are nothing but first in class. Gen Beaulac in particular has been exceptional to work with. Her communication is timely and concise. I strongly recommend Trestle Management to anyone looking to upgrade their management company!

Fantastic experience: We have properties with Trestle and they have been great to work with! Great and honest communication and a pleasure to work with!

Fantastic experience: Excellent company with amazing hardworking people. They care so much about their communities and their team. I can't express my gratitude well enough for all they have done.

Fantastic experience: Trestle management’s employees are alway courteous and professional. I have been doing business with them for years and I only get good feedback from their HOA boards about Trestle when they send me to maintain their properties.

Fantastic experience: I’ve had the pleasure of working with Trestle Management for the past few years & let me tell you, I’ve been very impressed with their services. The team is responsive, professional, and attentive to the needs of my community. From routine maintenance issues to more complex concerns, they always handle matters with efficiency and care. Definitely recommend them!

Fantastic experience: Shamrock Landscaping Inc is proud to be working with Trestle Management. We have had a working relationship for 10 years at Sunland Villa 3. Very easy to work with

Fantastic experience: We’ve been working with Trestle for a while now, and they really stand out compared to other companies. Their properties are always in great condition, and they keep up with maintenance better than most. Whenever something needs fixing, they’re on it right away. It’s clear they care about keeping everything in top shape, which makes a huge difference.

Fantastic experience: Trestle Management has been a great partner for our community. They care about the people they deal with and are always helpful. You will not find a better group of people to work with than at Trestle Management Group.

Fantastic experience: Trestle is an excellent property management company! Their property managers are responsive, professional, and truly care about their tenants, properties, and vendors. Thanks for all you do! -Cimex Control Pest Management

Positive experience: **update The new board members including Dawn have completely turned around my opinion of the HOA. You can tell there are people who actually care about our little community now and because of this I am editing my previous review. What a difference it makes having the right people appointed! Taurean Hugh’s has been an absolute nightmare to deal with. Not only does he cut you off when you are speaking he could care less anyway. We have been dealing with a situation for over a year only to be met with blatant disregard. It’s beyond frustrating to pay over $300 a month for a property management company like this.

Negative experience: So far they haven't changed anything to improve the community only handing out fines or threating too. I still see non resident areas covered in weeds of dead grass. Pool charges during a time where you can't use the pool is crazy to me.

Fantastic experience: The more I get to know the Trestle Management team, the more impressed I am with their dedication and professionalism at every level. From the dedicated managers to the enthusiastic support staff behind the scenes, their processes have made our jobs easier and their properties better.

Fantastic experience: Trestle is an excellent HOA management company to work with. They have a great staff and are very communicative. We appreciate the opportunity to work with them

Fantastic experience: This is one of the best most well organized property management companies in Arizona. If your in need of community management to take the weight off your shoulders Trestle is one of the best in the business>

Fantastic experience: We've had a great experience working with Trestle Management Group! Their team is always very responsive and efficient. They communicate clearly and ensure everything runs smoothly, making our collaboration seamless.

Fantastic experience: Trestle Management Group is simply fantastic. Their team is professional, responsive, and genuinely great to work with. From the start, they’ve been incredibly organized and easy to communicate with, making everything run smoothly. I’ve had the pleasure of working with Gen, Lea, Rebecca, and Ellen—just a few of the many wonderful people at Trestle who have been helpful, knowledgeable, and always willing to go the extra mile. It’s clear that they truly care about the communities they manage and take pride in what they do. If you’re looking for a management company that’s reliable, professional, and actually makes things easier, I highly recommend Trestle. They’re the real deal!

Fantastic experience: I have worked with Trestle Management Group for a little while now and the communication, attentiveness, and transparency has been great! Great working with Gen!

Fantastic experience: As a vendor, the Trestle team is great to work with!

Negative experience: This management group is petty and disgraceful. Fining me 25$ for the handful of sticks blown in my front yard. Will definitely consider moving if this draconian group continues in this manner. Do not buy a house with this hoa! You will regret it.

Fantastic experience: Trestle is a great HOA management company to work with. They're staff is kind and very helpful. We really enjoy and appreciate working with them.

Fantastic experience: We have been offering Pest Control Services for Trestle management group for many years. They always do right by their clients. Great company.

Fantastic experience: Trestle Mgmt and Community Manager, Jocelyn Badley, consistently provide excellent service and support to our community of Peralta Trails. Highly effective, efficient and professional, I’ve only the highest opinion in their performance. ⭐️⭐️⭐️⭐️⭐️ BRAVO ZULU Richard Lancaster S. Mountain Air Ln Peralta Trails, Gold Canyon AZ

Negative experience: They have major issues, run away. The landscaping is crazy and trees that need maintenance are just cut down so they don't have to maintenance them. The painting of our house seems way over what it should be by double.

Fantastic experience: Trestle has always made our communities needs a priority. Jocelyn Badley in particular is a wonderful partner and her attention to detail and work ethic is unmatched.

Fantastic experience: I have lived in several places where properties are managed by management companies. Trestle Management and particularly Jocelyn and her team have far exceeded my expectations in their access and response to homeowners.

Fantastic experience: Jocelyn Badley is absolutely excellent. Her attention to detail, prompt responses and sage advice makes our job as a board much easier. Given her workload, she is so impressive as she never fails to keep our needs addressed in a timely and thorough manner. Thank you for the opportunity to offer our thank you for a job always well done

Negative experience: Have worked with Trestle as a resident & a Board member over the past 9 yrs. Their attention to detail definitely falls short. They quickly forget who pays the bills. Their recommendation for vendors, which we foolishly followed, has not only cost us but made out area less appealing. Lots of talk, little action.

Fantastic experience: My HOA of 800+ homes is contracting Trestle. We are exceptionally well organized under the guidance of our community manager, Jocelyn Badley. As a homeowner who has seen many badly run HOAs over the decades, I can honestly say that Jocelyn is the best community manager I have ever had the pleasure of dealing with. She runs tight and highly efficient committees, does above-and-beyond research, and always has the best interest of homeowners in mind. Repair requests are handled immediately, budgets are run conscientiously, and responses are timely and personable. Because of Jocelyn, I highly recommend Trestle.

Positive experience: As with any HOA there are rules. Many seem go back to the original developer CC&Rs. I wish there was a periodic review period where residents could voice their wishes and concerns. Change is difficult but not impossible.

Negative experience: One of the worst HOA groups I've ever encountered. Their email system is conveniently designed to send alerts after payments are due (instead of before) to extract their tacky late fees. It's impressive how weaselly it is.

Fantastic experience: As a volunteer board member for years and having been through multiple management companies, this is my perspective of Trestle and specifically Becky. Becky supported our community, via another management company, for years and was exceptional in her attention to our small community. Becky was/is easy to work with and client focused. When that company's service started faltering (not Becky's service) we switched community management companies. We have been with Trestle for only a month and are grateful to have Becky supporting us again! Thank you!

Negative experience: Our HOA manager Becky is rude, defensive, condescending, demeaning, and speaks over everyone. She gives you the runaround and will not answer direct questions. I had to call 3 times to get a call back. Every time I ask for her she is ironically “at lunch”. We pay way too much in HOA fees and get nothing but harassment. The property landscaping is atrocious for what we pay.

Fantastic experience: I want the thank Spencer K for a great job! He is efficient, personable and just made our experience a positive one! Thank you again!

Negative experience: I lived in freeman farms for 10 years I never had no problems with HOA’s until Irina Glass took over this management company calls a meeting doesn’t even introduce herself to nobody. I have eight other homes with HOA’S that have management companies I never ever had any issues until I met her. I’ve been in management for 30 years I would recommend all other HOA‘s. Don’t use this company unless they terminate her!

Fantastic experience: I’ve recently had the pleasure of dealing with Spencer Koepp, and he’s been helpful and very easy to work with. It’s very relieving, due to a few prior bad experiences with previous management groups. Thank you Spencer for a positive first impression and I hope the good communication will continue in the future.

Negative experience: The worst group ever. Jennifer Lopez and Jennifer Jenkins are as bad as they come. No phone calls returned ever. And absolutely no feedback. No follow up or follow through. Been sending pictures and complaint forms about a board member at Meadow Vista dogs off leash, rooster crowing, multiple chickens, basketball hoop in front yard . Nothing done. The chickens for a year hoop for 5 months and dogs for 2 yrs.

Fantastic experience: Spencer Koepp is a great management team player. His work is exemplary and he does a great job with his attention to detail and response time. He brings a reassurance to the issues at hand.

Negative experience: I live in a subdivision managed by Trestle Management Group. One of my trees is partially dead. Trestle mailed me last week a request for the tree to be removed. Today, 4 days after receiving the first letter, I received another threatening letter from Trestle This is not only harassment but also elder abuse. Trestle should know that removing a 40' tree close to the street and near electrical wires takes more than 4 days.

Negative experience: The person assigned to manage our community said she was too busy with larger properties and wasn't able to provide us with adequate service.. . They fail to pay our vendors on time. We had to carry a 2023 bills into 2024... which negatively impacted the community's budget.

Fantastic experience: Spencer Koepp, our property manager, is an active advocate for our community. I couldn't be more pleased with working with him for the last several years.

Fantastic experience: As a contractor with a large focus in the HOA market, I deal with hundreds of communities, board members, and managers each year. I have seen the good, and sometimes unpleasant world of HOA management. Whenever I have had the opportunity to work with a community managed by Spencer Koepp and Trestle Management Group, the project runs smoothly, even when curveballs arise. The boards I have worked with have nothing but kind words towards Spencer and Trestle! Thank you for continuing to show how a professional management company can work to a community's best interest!

Fantastic experience: I have the pleasure of working with Spencer Koepp, he’s one of the most professional property managers I’ve dealt with thus far. He’s friendly, easy to get a hold of, quick to respond and excellent at communication. I would recommend Spencer anytime.

Fantastic experience: We appreciate Trestle Management. Spencer is an excellent manager. Extremely hardworking, intelligent, and dedicated. He will respond at all hours just to give some peace of mind. This company is blessed to have him!

Fantastic experience: Trestle serves as our Property Management firm. We have worked closely with them since 2018. They are very professional and our Community Manager is excellent. We recommend them highly.

Fantastic experience: I wanted to take a moment to express my gratitude for the outstanding service we've experienced with Trestle Management, particularly with Spencer K. His responsiveness has been remarkable, and he has consistently gone above and beyond to address our needs. Recently, we encountered an issue that could have impacted us for days but thanks to Spencer's quick action, it was resolved in just a few hours. His dedication and efficiency have made a significant difference, and it's a pleasure to work with someone so committed to excellent service. Trestle has been easy to work with and get issues resolved. Thank you, Spencer, for your hard work!

Fantastic experience: I work with community managers throughout the valley as a vendor and Spencer Koepp of Trestle certainly stands out. He is very involved and cares about each of his communities. Each of his associations is fortunate to have him and the expertise that he brings to the table.

Negative experience: Reported this concern last week. HOA will come by next week to handle. Next week? After a child in the community is electrocuted? They couldn’t care less. The worst.

Negative experience: One star too many. It’s amazing to see all these “new” positive reviews for a horrible, deceitful and rude organization. If you want a company/property manager that lies to owners - you’ve come to the right company! Our property manager Spencer is so clever - he will lie to you in writing just to make you go away. Trestle’s failure to respond to homeowner complaints has put my HOA in legal peril. Do they care? No. This company is rotten to the core.

Negative experience: Misty Carver from the crestwood canyon HOA has been harassing me constantly. Now to the point of even fining me for 2 plants that weren’t dead. This management company nitpicks at the smallest issues like fining for plants or one piece of weed every month. But does not solve or address real issues in the neighborhood. I have submitted requests for fining two for two alive plants online via their portal to no avail. It’s gotten so ridiculous. Another commenter who commented on Google is absolutely correct about this management company fining for the smallest things but doesn’t address issues in the neighborhood. Their process is very unfair and it’s as if they would just randomly decide to fine you today. I am not paying those unfair fines. They can send me to collections then. Does anyone see the dead “weeds” in the photo that I uploaded in this review? I almost want to ask my lawyer to deal with this or report them to BBB or for fraud to government officials.

Fantastic experience: As a professional painting contractor that has specialized in HOA painting, I truly appreciate working with Trestle Management Group. Quality and Culture starts from the top down and Jim Baska certainly emphasizes the passion for caring for their customers. The team of property managers at Trestle always seem to showcase their talents and skills on the properties and it shows. We would always be happy to work with Trestle Management Group and the their team of managers. Mike Brizuela CEO/President Titan Painting Inc

Negative experience: If you're looking for a new HOA management company, keep looking. Trestle is unfamiliar with the Arizona laws that pertain to HOAs. They do not enforce the rules in an unbiased way. When citing the rules to them, with screenshots for reference, they ignore you and try to impose their will. They will flat out lie to you. Then, they will play dirty.

Fantastic experience: Trestle Management was a breath of fresh air when our Board selected them from among many applicants, to manage our large community, The Foothills. Matt Jacobs, our Property Manager, is easy to work with and very detail oriented. He is responsive to my communications and listens to my input. Matt leads a team of 3 professionals who are all conscientious, knowledgeable and helpful. We are fortunate to have such a competent team working for our community!

Fantastic experience: Frontline Mechanical has been working with Trestle Management Group now for some time through their managed properties as a subcontractor and we can say they are truly one of the best management companies here in the valley to work with from their property management team members, human resources and accounting department, they are spot on, efficient, professional and complete things in a most timely manner. Our relationship between our companies, has been nothing but a stellar experience!

Negative experience: NO STAR IF POSSIBLE !! I am very disappointed with the service provided by Candice from the account team, who answered my call. Her attitude was extremely poor, and she displayed no patience or willingness to help solve my problem. It was clear that she has no intention of assisting and showed no concern for the customer's experience. This lack of professionalism and care is unacceptable.

Negative experience: Inconsistent, erroneous, and harassing. I have other rental properties that have rarely if ever received a code violation. Since being in this community for just over a year, I have received a violation for a car that wasn’t mine, three noise complaints when I was out of state each time and now for a mop drying outside, paint on a fuse box that is peeling from the sun, and a tree that didn’t meet approval. I have to be careful leaving my driveway due to all the cars on the street, and this agency wants us to continue to let them manage our roads. Two big thumbs down.

Fantastic experience: 5 Stars I’ve had an outstanding experience with Trestle Management Group. From the very beginning, their professionalism and commitment to exceptional service have been evident. The team is incredibly responsive, always addressing any concerns with a high level of expertise and efficiency. They’ve shown a remarkable ability to manage community needs with a personal touch, making sure that every detail is handled smoothly. What truly sets Trestle Management Group apart is their dedication to improvement and client satisfaction. They actively seek feedback and genuinely value their clients' perspectives, which is reflected in their continuous efforts to enhance their services. The seamless communication and proactive approach have made working with them a pleasure. If you’re looking for a community management partner that combines professionalism with a genuine care for their clients, I highly recommend Trestle Management Group. They’ve exceeded my expectations and have proven to be a trusted partner in managing our community’s needs.

Fantastic experience: Our community has only improved since we switched over to Trestle. Delinquencies are down. Brett, from their accounting team, has been working with homeowners to get payment plans and providing courtesy calls to delinquent homeowners. Our community is not paying the outrageous collection costs from the management company we transferred from. The community has also improved aesthetically. We owe that to Evon P. for working with our homeowners in a professional manner to get their violations cured. The vendors seem to work well with our Community Manager as well. Overall, it’s been a positive transition.

Negative experience: Dealing with this Trestle management company has been a nightmare. Instead of supporting the community, they seem to go out of their way to make life difficult. They constantly harass and nitpick over the smallest issues, sending notices and fines for trivial things while ignoring real problems in the neighborhood. It feels like they’re targeting me specifically, trying to find fault at every turn. I’ve been fined for things that aren’t even in violation of the rules, and when I’ve tried to address it, they either ignore me or respond with hostility. It’s clear they’re more interested in power trips than actually helping the community. This HOA management is aggressive, unfair, and unprofessional. It’s exhausting dealing with them, and I wouldn’t wish this experience on anyone. Avoid them if you value your peace of mind.

Negative experience: They extort homeowners for money. When you do try pay your extortion fees they don’t answer the phone. They don’t work with the homeowners. If there is a root from a tree growing, you will be charged for weeds. Their inspector of properties loves driving around after it rains to get more fines for weeds. They don’t even give you a chance to let it stop raining when it does to spray weeds. Boo

Fantastic experience: LeAnne is an amazing person! So helpful with any questions or concerns i may have. If she doesn’t know the answers, she finds out very quickly and responds very professionally.

Negative experience: I am a homeowner in a community managed by Trestle Management HOA, and I must express my deep dissatisfaction with the service I received from this company. My experience was nothing short of appalling and has left me questioning their ability to manage our community effectively. During a recent interaction, I was treated with a complete lack of professionalism. The employee I spoke with was not only dismissive but also rude. They exhibited no patience or willingness to listen to my concerns, which are legitimate and important as a homeowner. Instead of addressing the issue, the employee became increasingly hostile, culminating in an unprofessional threat over the phone. To make matters worse, they hung up on me, cutting off the conversation without any resolution. Such behavior is entirely unacceptable from any service provider, especially one responsible for managing a community. It reflects poorly on Trestle Management HOA and raises serious concerns about their commitment to serving the best interests of the homeowners they are supposed to represent. I strongly advise anyone considering Trestle Management HOA to reconsider. Based on my experience, they are unprofessional and lack the basic customer service skills necessary to manage a community effectively. If I could give zero stars, I would.

Fantastic experience: Trestle Management manages our HOA. Any time I've had a service request, they have responded within 24 hours. Their online platform for payment and service requests are very easy to use. I've been very happy with this group.

Fantastic experience: Trestle Mgt. has been easy to work with. Whenever there is an issue they are very prompt in getting back to me to talk about a solution. This is an attribute that is not seen often. I must add that Melinda Lee is a big reason for my positive review. She is always friendly and helpful, very good at her job. Professionalism is key. M. Middleton

Fantastic experience: Everyone I've had the pleasure of interacting with at Trestle is AMAING. I've always felt heard and they always handle issues with compassion. I would give 6 stars if I could!

Fantastic experience: Having served on many different boards over the past four decades, I can say from experience that working with Trestle Management Group has been the best. The attention to detail, follow through, committment of time, courtesy to all board members and home owners (observed at meetings), and knowledge of issues and solutions is above and beyond.

Fantastic experience: The Kleaning Krew provides cleaning services for several properties communities managed by Trestle in Scottsdale, Mesa and Chandler. Their team has been a pleasure to work with and are quick to respond to any issues that our cleaning technicians report while on site. I would gladly recommend Trestle to any community looking for professional management services.

Fantastic experience: We have been a vendor for many years for Trestle Management Group. We service communities for a lot of there managers, and genuinely enjoy a great working relationship with their team. They are extremely proactive & take a sincere interest in their communities. I would highly recommend Trestle to any community looking for a new management team. Sincerely, Ray Fischer - Phoenix Maintenance Solutions

Fantastic experience: Every person I have spoken to with Trestle has been professional and helpful. This management group has done an excellent job of keeping our community clean over the years, which is greatly appreciated.

Fantastic experience: The folks at Trestle have been great to work with! They're very communicative, and understand the nuances of dealing with each unique property, and help to work as a team to address any issues. Keep up the great job!

Fantastic experience: Trestle Management is amazing. They are a great company, and I have worked with Amy Pilo many times. She is courteous, efficient and professional. A pleasure to work with!

Fantastic experience: I have had the pleasure to get to work with Amy and her team at Trestle Management Group. Absolutely wanted to complement them on their professionalism, excellent communication, and the care and consideration they put into the communities and people they serve. Thank you very much for the great experience!