E & G Real Estate Services

Negative experience: Had an issue and needed to submit a maintenance request and was only able to deal with AI and not have any real help from actual people. The AI system Rewrote my request for no reason and wouldn’t let me get through to a real person. Also! Last week I had an appraiser show up at my house randomly claiming to have the owners permission to come out and appraise the house we currently have all of our personal belongings in. I denied her entry and required E&G to submit notice to me so I can verify she is who she says she is. Then the next day I get an email notifying me of this and that the owner is trying to refinance his house and that they are coming in the home with or without me there in just a few days. At 9:30pm at night same day of me receiving their email notice they had someone show up and hand deliver that same email to me on a paper copy. I was walking out to shut my garage door for the night and some random guy was in between my vehicles that handed me that notice. Communication is key and customer service should be with a person not AI.

Fantastic experience: Great communication! We have had a lease with this company for 6 years and I appreciate their patience as well as the ease and prompt response times!

Negative experience: Would give them negative stars if I could. Shady company, always do what they can to cause issues for tenant. Over charge. Make up charges that are not even valid. Make threats based on issues the incompetent people working there caused. Such a disappointment. They just want to make up stuff for the sake of taking money. I would never rent a property related to this company.

Negative experience: Went to view a property and was left sitting in a dark driveway for almost an hour unable to enter the home. They texted saying someone would reach out to help but no one ever did and then stopped replying to my texts.

Fantastic experience: Im a new tenant with E & G Real Estate Services the agent Tammy Williams was very polite and helpful. Tammy took the initiative of contacting me and making sure any of my concerns regarding repairs or issues with the home I'm renting has been tooken care of with a sense of urgency. I would highly recommend giving Tammy Williams a 10 star rating instead of a 5 star rating.

Fantastic experience: Just met Colton at the house to help us get moved in. The process was very helpful and easy thanks Colton

Fantastic experience: My husband and I’s experience with E&G has been wonderful so far. Our agent, Colten, has been professional, helpful, and super responsive. He’s made sure that we are informed and updated every step of the way. We’re super grateful for his help!

Negative experience: I strongly recommend avoiding E & G Real Estate, at best they are incompetent and at worse they are outright liars. Over roughly 2.5 years, we had to submit 27 separate maintenance requests. Around ten of those were just to get an ice machine fixed, which their rotating maintenance techs could never seem to handle. One was so stoned he couldn't seem to figure out our ceiling fan. Communication from the office was consistently slow, unclear, and disorganized. When we moved out, they withheld $2,348 from our security deposit. Some charges were reasonable, but many were excessive or padded. And when we disputed those questionable charges, instead of handling it professionally, Autumn threatened us with a $500 fine for having an animal on the property. An outright lie with fabricated details, as we never had an animal on premises. Out of nowhere, she accused us of keeping an animal in a closet, leaving behind animal odors, and even animal toys on premise. These claims are absurd. There was never an animal on the property, and these accusations only appeared after we challenged their fees. Another major issue: when we moved in, the landscaping looked terrible, and the carpet already had stains. When it was time to move out, suddenly we were responsible for professional landscaping and professional carpet cleaning. So apparently it doesn’t matter how the property looks when you move in, but when they want to move a new tenant in, they’ll enforce rules that were never applied to the condition we received the home in, and charge you for it. They made the property look better at our expense than it ever was when we took possession. This company appears incompetent at managing properties, always confused and unprepared, right up until it’s time to charge tenants. Then they suddenly “turn on” and become very interested in squeezing every dollar they can. If I could give zero stars, I would. My experience with E & G Real Estate in Tempe was nothing short of exhausting and unprofessional.

Fantastic experience: Joanna was wonderful from start to finish with finding a rental. She was so sweet, accommodating, and gave timely responses! Would highly recommend her!!

Negative experience: Absolutely shady management. The company AND the owners they manage for. Will let HOA fines accrue without even notifying you of an issue until you are left to cough up $500 in fines with absolutely no accountability or help from them or the owners. Would give 0 stars if I could. Beware if they manage a property you are interested in.

Negative experience: HORRIBLE and FRAUDULENT property management company! They charged the previous tenant for painting and didn’t do it and then charged me again! Over $600! I wouldn’t be surprised if it once again doesn’t get painted! I know for sure they did this based on their own move in / move out videos they took and pictures I took when I moved in /out. They also charged me $110 for keys when I returned more keys to them than were given to me in the first place because I made replacements! When I reached out to them about it I got no reply and have still yet to receive my deposit check back! I moved out the end of July! I had issues with them from start to finish. They moved me into an apartment that was falling apart around me! Another thing to note is that this apartment is owned by one of the brokers for the company! They lied to me multiple times saying “the owner hasn’t responded, sorry it’s taking so long” The owners works with you!!?? I was literally having to get things fixed the ENTIRE time I lived there! Mind you, I travel a lot for work. So I was barely even there and every single time I was home I was dealing with new broken things and having maintenance in and out fixing things AND they tried charging me for some of it! It was broken when I moved in! I was planning on taking them to court, but I moved to California and it’s too much of a hassle. I will be leaving this review EVERYWHERE and have contacted the BBB. I hope it helps anyone that’s planning on using this company or doing business with them.

Negative experience: I would give this company a zero star if I could. If you plan on renting a house, do not use this company. We were charged 800$ out of our security deposit for 1 year of wear and tear. They also charged us 100$ for a maintenance issue (leak coming from a light fixture in ceiling) which is a definitely not a tenant issue. This company will try to take you for every dime. The worst property management company I have ever had to use.

Negative experience: Had the pleasure of speaking to 2 representatives about refrigerator and dishwasher being broke for almost 3 weeks with no resolve and was IMMEDIATELY met with attitude. I got an apology only after I called out the blatant unprofessionalism. How are people supposed to store food without proper refrigeration for 2 plus weeks? & to be greeted with a condescending tone by the property managers who are supposed to take care of these issues is very laughable. This is a customer service position and if you lack those skills please leave this line of work! It’s not hard to answer the phone with a proper greeting and to treat your clients with respect, that’s the bare minimum. The tenants you are being rude to are the ones that secure your employment! Do better!

Negative experience: I found a unit on Redfin that I really liked so I inquired about the unit, paid the application fee and my application NEVER got RAN to see if I would get approved and kept my application fee. I was dealing with Colten. Very dry and monotone didn't seem like he was happy a black woman was calling to apply for a unit with a voucher. He kept giving me the run around, doesn't let you know if you are missing any paperwork unless you call him, doesn't return emails unless you call him NOTHING. I have a voucher, they wouldn't run my voucher because he has a date of 2024 on it and i'm currently renting a unit with my voucher as i told him. Today i had my leasing officer reach out to him and then I called to see if he got the paperwork my worker sent you know he tells me today THEY TOOK ANOTHER APPLICATION AND I PAID $50 JUST FOR MINES NOT TO GET RAN BECAUSE OF DATE ON MY VOUCHER.. THE LOW INCOME FAMILIES HAVE TO WASTE MONEY ON HIGH APPLICATION FEES FOR APPLICATION CAN BE DELAYED. I told my worker today I felt he was stalling cause he DIDN'T WANT ME TO HAVE THE UNiT.. The girl Blessa wasn't any help either because I was tagging her in emails and she wouldn't respond either. VERY UNPROFESSIONAL AND NOT OKAY TO STEAL MY MONEY AND NOT RUN MY APPLICATION WHEN I GAVE ALL DOCUMENTS REQUESTED.. Get some staff that actual want to help and assist the ones with vouchers who can specialize in doing so.. I should get gift card with my $50 bucks on it since you all stole my money and Colten giving me his raggedy attitude.. PUT THE PERSON WHO WAS FILLING IN FOR HIM I LIKED HIM BETTER, MUCH MORE KIND AND HELPFUL!!!

Negative experience: SAVE YOURSELF AND DO NOT RENT FROM E & G. I rented from them for two years and would not recommend them to anyone. They are unprofessional, incompetent, and lack accountability. Communication was constant, yet careless, with repeated texts, calls, and emails during work hours filled with misspelled words, strange spacing, clearly copy and pasted statements, entire emails sent in error and straight up incorrect information. Ironically enough, they rarely respond unless you chase them, and you’ll most likely never deal with the same person twice. While I have many stories from my time renting from E & G, two serious problems that I feel are crucial to share are as follows. The first one included one of E & G's agents leaving 5 strangers unattended in my home during a tour, slamming the door and completely walking away. When I confronted them about this after, someone else responded saying that they were sorry, but that wasn't them and they personally won't do that during the next tour. The second serious issue was when cleaners entered my house on the last day of my lease without permission using my lockbox code, while no one was home. When I raised my frustration of someone basically breaking into my home after E & G gave them the lockbox code (as it was not me or my roommates) they said that was a "serious allegation" and the code was never verbally given to the cleaners, but rather somewhere in a work order. The property itself was just okay, with plenty of landlord special shortcuts such as popcorn ceilings, improperly installed carpet that peeled up, cheap materials, old appliances, no cabinet handles, painted-over vents, dripping paint, missed paint spots, and even hair stuck in the paint. I also must mention that they raised our rent by $100 only after we agreed to sign a lease for the second year, the only reason being demand. Their leases are filled with costly fees (re-keying, carpet cleaning, service fee charges for anything deemed tenant damage and service fee charges for anything they decide to take from your security deposit). Additionally, they charged us a "tenant care fee" every month alongside our rent for quite literally no reason other than just because. Based in Tempe, AZ less than a 10 minute drive from ASU's main campus, they clearly take advantage of students and young renters. Shameful! Thank you for taking the time to read my review. I hope this will deter you and anyone you know from renting with E & G or using them as a property manager. If you're a property owner, you're definitely better off just managing your property yourself.

Fantastic experience: I’ve had the pleasure of working with E&G Real Estate as one of their cleaning service providers, and I can honestly say they’re an outstanding company to partner with. Their team is professional, communicates clearly, and always pay on time. They’re organized, reliable, and make working together smooth and stress-free. I truly appreciate how they value both their clients and their vendors, and I look forward to continuing to work with them!

Negative experience: When we first started renting through them, everything was smooth after we signed our lease the problems began. They didn’t want to respond to maintenance request. They refuse to address the bug infestation that was there prior to move in all they care about is money, money money they could care less about their tenants the absolute worst people we have ever rented from. And rest assure if somebody breaks into the property and you follow all the proper channels (notifying authorities and the company providing photos and witness testimony from all the neighbors) they’re gonna charge you to fix it even with evidence to show it was not your fault The greed, these people have is honestly sickening. Don’t waste your money renting through them. A shelter would be better than how they handle their business

Fantastic experience: Revies for Choco: Yes, certainly! Choco does excellent work because she IS excellent! She is: 1.Polite. 2.Informed. 3.Detailed. 4.Thorough. 5. Enjoyable. If I were still in the hiring business I would try to hire her! Thank you very much, John Maples

Fantastic experience: Colten WOW. So impressed with this experience. Fantastic leasing agent. Diligent, personal, available, punctual. Inspection tour went so well AND he went out of his way to put in work orders for me before actually moving in. He ALSO ordered a thorough deep clean for me as well. I’m again, so impressed with his work and dedication. Thank you

Negative experience: PLEASE READE&G real estate is the worst please don’t let these comments foul you they are definitely removing bad comments because I’ve known multiple people that have had horrible experiences with them. I’ll tell you mine tho I rented a house from e&g we had a broken garbage disposal, dishwasher, sinks and showers. We had called multiple times to get these issues fixed EVEN WENT TO THEIR OFFICE IN PERSON and never got them fixed. I had my dad come fix most of our issues except the dishwasher because we needed a whole new one at that point. We had random maintenance people come at random times without notice for our yard at least multiple times a month but just to fix the yard never for our in the house issues. Then our washer broke within 2 weeks. Never got that fixed even after multiple maintenance requests calls and office visits. And to top it off we had a maintenance guy on our roof not sure why we weren't told he was coming he just told us he was sent by e&g and needed to go on the roof for an inspection and he FELL THROUGH OUR ROOF I’m so dead serious and we didn’t get it fixed. And also the ac went out all the time during the summer. They also were trying to get us to paint the exterior of the house claiming that we had chipped the paint… ARE YOU FOR REAL??? we live in Arizona you don’t think maybe the sun does damage on the exterior house over time also the house already was in run down condition when we started renting also need to add the fact that one of the realtors had reached out to one of my roommates and was flirting and saying inappropriate comments to her (he was at least 50 and she was 19 at the time btw) and harassed her and the scariest part was he knew where we lived and how to get in. This is just a heads up for everyone there is so many other companies to go through these guys are not going to help they will do the bare minimum/below bare minimum. I would give 0 if I could

Negative experience: The most frustrating experience I have ever had with applying for ANYTHING. Scheduled a tour for a property and actually enjoyed it, but when I called to follow up, I was completely ghosted for weeks. Then, when we actually decided to send in an application just to have it on deck, they were happy to gobble up our application fee and hit us with a notification the VERY NEXT DAY saying the property is no longer available. Poor communication and scummy behavior all around. Avoid if you can!

Fantastic experience: I am pretty new to this property management company. I have talked with Bianca, Colton and I met David and from what I can see these folks work extremely hard. Bianca, has been steadfast in trying to get me to sign and initial and gather up all the paperwork that i am suppose to finish. It is really been my fault that it hasn’t been done so cheers to her. Colton was very thorough in his video of things that needed to be done to the property after a tenant moved out so thank you Colten. My meeting with David went so nicely. It was really a pleasure to speak to him, and I feel that my properties are in good hands. Thank you E&G

Fantastic experience: We are living in Germany for a few years and needed someone to handle renting our condo. E&G was very clear about the service they provide, the costs involved and the timeframes they would complete the work in. We are very happy with the timeliness of getting our condo ready for rent as well as their approach to communicating with us regarding what needed to be completed. They have been excellent to work with and I would recommend their service.

Fantastic experience: Colten was a great help. He help walk me through the process and was very supportive I really appreciate him!

Fantastic experience: Out experience is that everyone in the organization works towards a successful outcome regarding a maintenance request. As tenants/renters the two most important factors that combined measure the success of a property management company are: 1). how quickly they respond to a request for maintenance, and, 2). the competence and expertise of the vendors they select to perform the requested work. In both instances, E&G excels! This company continues to impress with every interaction we have had with them. We can think of no higher compliment to pay to them.

Fantastic experience: Tammy got a call from our tenant after quitting time on a Friday evening but still called me to discuss how to handle the service call. Thanks for being there for us!

Fantastic experience: CHOCO has been so great! Always on top of things making my job easier:) I appreciate her attention to detail and amazing communication!

Fantastic experience: My family had an amazing experience with this agency. Our realtor was invested in finding a home that worked for my family. Being from out of state added extra stress to finding the perfect home. She made sure we had the the information needed to select the perfect property that met our unique needs! She was readily available to answer and questions and address any concerns. I highly recommend E & G!

Fantastic experience: Helped us find a great spot in Phoenix! Colten was very patient while answering all of our questions and a great help in getting us settled into our new home. Completed a thorough walkthrough and placed work orders in right away!

Fantastic experience: Dave Miller provides outstanding customer service and truly cares about his clients. When my homeowner insurance company requested photos of the front and back of my rental property, Dave quickly located them in the system and sent them to me. Even on his day off on the weekend, he called to confirm I had received the photos. I was very impressed. His help saved me the cost of hiring someone to take new pictures. Dave is a valuable asset to E&G Management. I would definitely recommend E&G to my family and friends looking for a property management company. Thank you so much, Dave!

Fantastic experience: Out for Tammy she was really patient with us and listened to our concerns and really helped a lot so thank you to Tammy and we also wanted to put a shout out to Luis The handyman he had a lot of patience with me and listen to everything I had to say and he was very helpful so thank you to both of them and everybody have a good day

Negative experience: I schedule three showings between Saturday and Monday. Two were in Tempe lead by Frank who was a very nice person, I felt bad for him with those showing with them being occupied obviously by college students. The first one three tenants were occupying the living room playing video games while 3 to 4 groups toured the property. They didn't clean up at all, with clothes, shoes and overall college dorm/frat house mess everywhere. I mean they knew this was happening it should be required to clean up. I felt bad for Frank, sorry buddy! The next house had a makeshift beer pong table in the backyard, again messy but at least picked up. For the amount they are asking for I would expect the property to be in better condition. No excuses that it was occupied by college brats. Monday we had an appointment to see one in North Scottsdale which I confirmed just like previous two showing via text. We were on our way and one block away and Colton canceled the showing. I had texted him to let him know we were running a little late due to traffic and we would be there shortly. About 7/8 minutes after that I got a text that my showing had been canceled. I called Colton to ask him why and he stated it was required to have an additional phone confirmation, stating that I never confirmed with him. I have the text with my confirmation the day before and a reminder of the showing that morning. I was working Monday when he had apparently called however while I'm at work I'm not allowed to take personal phone calls. I did nothing different than the previous showings. When speaking with Colton on the phone he stated it's required to also confirm over the phone. This information was not relayed to me on confirming, however I did in fact confirm with the text to prove. I feel it they are going to ask the ridiculous amount of rent in the Phoenix the properties should be show ready and accommodating. Good luck rent under these circumstances!

Negative experience: We st an appointment with Colton. Texted a confirmation. Running a little late texted that as well. He Canceled the showing right when we pulled up. He told us they require a phone confirmation. That would have been nice to know as like I said we texted both the request for the appointment and the confirmation with nothing mentioned requiring a phone confirmation. Good to know now so we stay away from this company.

Fantastic experience: Thank you so much to JoAnna for helping get a new long term renter in one of my vacant properties! Fast, and easy!!!

Fantastic experience: These five stars are for Avy! If you need anything at all from E & G Real Estate, Avy is the man to see! He helped to fix a situation over two months in the making (while other other team leaders gave lip service with no resolution) in less than 48 hours! I moved in in March and was provided with various keys to the home and amenities (I thought). However, when I had my grandchildren in town and wanted to play in the pool with them, I found that I had not been provided with a pool key. This was in mid-April. Not once since moving in had I been made aware that the pool key required owner sign off on something and HOA processing. I was told in early May that everything had been completed and I should pick up my key from the HOA. I went to the HOA and learned they had no idea who I was or that I was even residing in my rented unit. And there was no pool key available. That day, i received a call back from a manager who told me he would personally have the key delivered to me. Fast forward another two weeks and still no key and Memorial Day weekend. I call and leave multiple messages on the manager's phone for a call back. It was not until the afternoon the following day that Avy called me back. He told me the manager was out of town and he did not know anything at all about a promise to have the pool key delivered to my unit. I explained the situation to Avy and he was very understanding. He told me he did not think a key could be delivered by the Friday before the holiday weekend. I was upset that I might have to go through the long weekend without the use of the amenities I had been paying for and demanded the manager's promise to me be kept. Avy made it happen, despite the inconvenience to himself. The next day he drove across the Valley to make sure a promise made by another leader (and forgotten) was fulfilled in a quick and efficient manner. He is a problem solver. I personally will only call Avy should I needed anything regarding my rental because I know Avy cares about his company and cares for those in business with them. I would also like to shout out to Joanna, the lady who actually got me into my rental. She too is a gem!

Fantastic experience: My experiences with E&G have been nothing short of Excellent, from the first call welcoming us as new clients to renting our home for us. John Shoup recently knocked it out of the park for us. I was in a pinch to get our place repaired, and cleaned up, our handyman cancelled the repairs last second and John swooped in and made it work without hesitation and with a great "can do" attitude. Thank you John and E&G for your professionalism.

Negative experience: DO NOT RENT FROM THIS MANAGEMENT COMPANY. They will take your application fee and run your credit for nothing. I was completely qualified, household income over 100K, with guarantor with savings over $2 million. Never late once in my rental history, with early payments. All was provided to them and they still denied me.

Fantastic experience: When it comes to doing what they're supposed to be doing they've been awesome and even gone the extra mile for us a few times. I have always owned my own house until life happened and had to rent for the last few years. This is the first time I've ever rented a home and they've made the experience very easy and very smooth for the most part. Have to remove property management companies are the middle man and with somethings just take time. But between the owner and company I've had a fairly good experience with them that I'm hoping to renew my lease and stay a couple more years. Thank you for your services myself and my family appreciate it.

Negative experience: CHANGE YOUR LOCKS IF YOU ARE A CURRENT TENANT AND DO NOT RENT FROM THESE PEOPLE. I have been a tenant for 2.5 years at a single location. When I moved in, they never gave me a key to the mailbox. When asked, they told me it was the tenants' responsibility, and I had to spend $300 out of my pocket to obtain that. When I was 15 days away from my Move-out, their procedure was to put a lockbox and schedule showings for future tenants based on my APPROVAL. Colten, my listing agent, completely broke protocol and went inside my house when I wasn't there, touching and moving a bunch of my personal stuff around, opening up blinds, and completely disregarding my privacy. I did NOT give them a approval to go into my house. If you rent from E&G, expect Colten and the team to barge into your house with ZERO notice and approval. I am massively disappointed with their conduct. Other members have been really helpful, but I can't shake Colten's inability and incompetence. He cannot be trusted. Stay away if you can.

Negative experience: Update: Upon moving out, I'm lowering my review as the process leaving was a much different story than moving in. Long story short, it was difficult to schedule a move out inspection and after staying in town longer than we wanted to accommodate their schedule, and an "a-okay" from the agent on the rental's condition, they still managed to find things to charge us after we had left, such as some leaves in the back patio (a $100+ charge apparently). I found this particularly insulting since we made sure to leave the place much cleaner than we we arrived - which the agent commented on. I wrote back with photo and video evidence of how we had left the rental and were ghosted (go figure). I genuinely thought renting through a real estate company would be better than a typical property management company, but alas, here we are. Also, salt on the wound, we vacated 2.5 weeks before our lease date and held up our end of the deal of paying the full month's rent with utilities. We come to find out from our neighbors that they used that time to make fixes to the rental which would've been fine if not for the fact that our electric bill ended up being higher than it had ever been. ------- We moved to Phoenix from Michigan and due to circumstances, had to rent a place unseen. We decided to go with E&G Real Estate as they immediately got back with us (vs. Invitation Homes which felt impossible to connect with a person who could actually answer our questions). From the beginning, they were super helpful and accommodating. Now, a few months in, we're even more happy! Each time we've had a maintenance request, they've been incredibly quick and efficient. Communication is great, and in general, I would highly recommend renting one of their properties, especially if you're having to make a cross-nation move like we did!

Fantastic experience: We've had E&G manage our two properties in the Phoenix area for more than 8 years. It's been like a dream. We travel full-time outside of the US and we never have to worry about our apartments. If anything needs repair, we get a prompt full report with several options of how to resolve the issue. We simply tell them what we prefer and they take care of the rest. Always a pleasure to deal with. I recommend them to other property owners that I know.

Negative experience: I’ve never had a worse experience with a property management company. We rented a home managed by this company for two years, and from day one, the issues began. We were told a mop sink would be installed in the laundry room shortly after move-in, only to later find out the proper hookups weren’t even in place. Electrical problems in what was supposed to be a new build were persistent, and while we reported them, the “fixes” were minimal and ineffective. The entire home was painted with flat paint, and at move-in, we were assured that normal wear and tear—such as nail holes—would not be an issue unless we repainted a wall ourselves. At move-out, only two walls in the entire home had nail holes, yet we were told they constituted “excessive wear and tear.” This was then used to justify withholding over $600 from our deposit to repaint the entire house. We were also charged over $100 to rekey the house, even though we returned every key. Additionally, we were told not to worry about moving the recycling bin 5 feet to the curb, as pickup wasn’t for another four days—but were then charged over $200 for that as well. Despite multiple attempts to contest these charges, we were repeatedly told, “We’ll get back to you,” with no follow-through. It’s incredibly frustrating and disappointing, especially given that the home was “left in great condition” (per the company rep who began showing it the last two weeks of us living in the home even though we were moving out two weeks early). This company’s handling of tenants and their lack of accountability is deeply unprofessional. I will actively discourage anyone I know from working with them.

Fantastic experience: Kayla at E&G is incredibly wonderful to work with! She made the process of moving into our new rental home so easy. She answered all of our questions and 100% had our support with all of our concerns. Extremely grateful for her help and guidance!

Fantastic experience: Kayla and Alex have been absolutely phenomenal throughout this entire experience! My husband and I are moving across the country to Arizona and Kayla helped us secure a non-marketed property that we’re thrilled to call home. She sent us videos throughout the leasing process of the property, answered our many questions, and seemed truly excited to help us find this home! Alex, on the accounting side of things, provided us with helpful information regarding deposits and next-steps when our payment got delayed in the mail and talked us through every step of the way to get things done. I’ve been very pleased with our experience thus far and really enjoy working with Kayla and Alex!!

Fantastic experience: Joanna was an absolute joy to work with! Her responses were timely, respectful, & helpful. We are excited to move into our rental with E & G! Edit: a few months in and the rental is great, our neighbors are awesome, the community is amazing & the house could not be a better fit for our family! Joanna is so helpful & kind - you’ll truly feel like your friend is helping you through the process!

Fantastic experience: Kayla Vess was very helpful with the process of getting us set up and settled as new renters. We appreciated her professionalism, responsive and practical advice!

Fantastic experience: We worked with Kayla in finding our rental home this year and had the best experience. First off, Kayla is so kind and made us feel very comfortable . She answered our (many) questions and really listened to our needs. She helped advocate during the application process and gave us helpful information to ensure a smooth move in. We are so grateful we got to work with her.

Fantastic experience: We had an absolutely exceptional experience working with Esther at E&G Real Estate Services! Moving out of the country is never easy, but Esther went above and beyond to make the process seamless. Her professionalism, attention to detail, and genuine care for her clients are unmatched. Not only did she handle everything on the real estate side flawlessly, but she also assisted us with logistics that went well beyond her scope of work—something we’ll always be grateful for. Esther’s dedication and willingness to go the extra mile made a stressful situation so much easier. If you’re looking for someone who is knowledgeable, trustworthy, and truly invested in their clients’ success, Esther is the one to call. We can’t recommend her and E&G Real Estate Services highly enough! Thank you, Esther!

Fantastic experience: Colten was a pleasure to work with as I searched for my new home. He was very responsive and respectful in his communication. He was flexible in his scheduling and very helpful throughout the entire move-in process, always eager to answer any questions I had. Thank you Colten!

Fantastic experience: We have been doing business with E&G Real Estate Services for years. They provide a great service to both owners and tenants.

Negative experience: STAY FAR AWAY!!! All renters be warned! WORST company I've ever experienced. If I could give them zero stars I would. To begin, it's been over 14 days since we moved out and they have kept my entire $2600 deposit with no correspondence or list of deductions. We left the property in great condition (normal wear and tear) so there shouldn't be anything to replace, maybe a clean but unlikely. When we moved in a year ago, the home had no smoke detectors (illegal) locks and screens were broken and it took weeks for them to fix it. Then, 2 weeks into our lease agreement the plumbing backed up and we were displaced for 2 weeks. The insurance that they required didn't pay us back for a hotel (with animals) for our stay. Needless to say this IS THE WORST experience I have ever had with a property management company. It's probable I'll have to take legal action just to get my security deposit back or for them to return my calls. DON'T waste your time dealing with this company.

Fantastic experience: Shannon Carlson helped us renew the lease with our renters this year and the process was very simple. Only 2-3 emails and we had a new lease in place. Low maintenance--exactly what you want in an investment property!

Fantastic experience: Shannon has done a great job with us and usually provides us reseach to make the most informed deisions regarding our property.

Fantastic experience: Esther Bronsteyn is a fabulous agent - I was lucky enough to work with her recently. She is a complete professional. Thank you Esther for helping to make the transaction a win win!!!!!!

Fantastic experience: Ester is a kind and passionate broker dedicated to helping her clients find a perfect home. I’m so grateful for working with Ester and will reach out to her again when needed

Fantastic experience: Removed to phoenix from out of state and used Esther to help us find a house she was absolutely amazing beyond helpful. She’s responsive and honest and when we ran into issues with the house she went above and beyond to help us. She e could not have done our live without her help. Highly recommend her!!

Fantastic experience: Fantastic. E&G have an amazing group of professionals and Shannon you truly stand out. Thank you for walking us through the lease process. We’re grateful today to say our rental property is under a lease agreement. Thank you.

Fantastic experience: Avy and everyone at E&G have been so kind and professional in making me feel comfortable and supported in my rental home. Thank you Avy for everything. I highly recommend this company!

Fantastic experience: Worked with Kayla at E&G to get into a rental. Very responsive, prompt, professional, and easy to deal with. Highly recommend.

Fantastic experience: Esther is absolutely amazing! She helped us buy our new home and now has helped us sell our old home. She is the perfect amount of understanding yet aggressive and knows every inch of the buying and selling process. Cannot thank her and the team enough!

Fantastic experience: Esther Bronsteyn was our agent par excellence! From our initial communication, Esther was “on it” through getting the house prepared to list, coordinating and attending the open houses, communicating with the buyer and appropriate parties, and facilitating the close in just over a month! We weren’t in the state for the majority of the time and soon realized that she treated the marketing and sale of our house as if it was her own. We are so thankful for her support, finesse, and expertise!

Fantastic experience: Been renting through them for nearly a decade. They are AMAZING. Always very quick and efficient on repairs and affordable rates compared to other companies. Highly recommend

Fantastic experience: Our air conditioning went out on one of the hottest days in Phoenix and Jessica was able to get a service provider out within a couple of hours and got it fixed. Outstanding service.

Fantastic experience: Kayla vas great with us and understood exactly what me and my family needed. My experience was great and the leasing application process went smoothly, they help in every step. Fully recommend them!!

Fantastic experience: I've rented the same house from E&G for several years now. I appreciate their responsiveness - things get fixed when needed. Shout out to Avy for helping me negotiate my latest lease with the landlord, thank you again, I appreciate you!

Fantastic experience: Jasen made our move out process extremely easy and was very transparent with us after two years of living at an E & G property.

Fantastic experience: E & G Real Estate Services managed our rental property for 7 years; we appreciated the service and flexibility from the team during that period, beginning with an overseas work assignment which necessitated the need for property management. They took great care of the property and resolved issues quickly and fairly when they came up. We referred new clients to E & G based on our experience. Thanks to the E & G team!

Fantastic experience: Very prompt and courteous service. Very pleasant personnel. Excellent follow-through.They got the job done in a timely manner. Very efficient and professional. I highly recommend working with Shannon Carlson and team, E and G Real Estate. Thank you for your services.

Fantastic experience: Colton was amazing! I was in a tight spot and he worked so hard to get me into a place quickly. He was very attentive to my situation and was in constant communication with me. Thanks, Colton!

Fantastic experience: Esther Bronstein is the epitome of excellence in real estate! Her unparalleled expertise, unwavering dedication, and genuine passion for her craft made my home buying experience truly exceptional. From the initial consultation to the final upcoming Esther's guidance and support were invaluable. Her extensive knowledge of the market, keen eye for detail, and exceptional negotiation skills ensured I got the best possible outcome. Esther's warm and approachable demeanor put me at ease, making the entire process feel seamless and stress-free. I highly recommend her for all your real estate needs

Fantastic experience: Esther is absolutely amazing. She goes above and beyond and I have nothing but amazing things to say about her. When I buy a house or if someone I know is looking I will 100% recommend using Esther and her agency. They are Honest and caring.

Fantastic experience: Esther is the kindest human I have ever met. She guided and coached me throughout the entire process with professionalism and dedication. She went above and beyond I could have ever expected. I recommend 1000%!

Fantastic experience: We have worked with numerous real estate agents over the years but none have compared to Esther. Her work ethic, knowledge, and integrity are second to none and she goes above and beyond for her clients. We couldn't recommend her more!

Fantastic experience: Never renting out my home before, Shannon Carlson and her team walked me through the process, making it very easy for me. Always returning my phone calls , answered all my questions and concerns and generally left me very confident in their ability to handle any situation, If you are looking for a outstanding leasing company, definitely recommend E&G Real Estate Services, Shannon Carlson and her fabulous team.

Fantastic experience: Shannon Carlson is a consummate professional. During our interactions, she is a pleasure to work with. She provides a superior level of personal service and ensures that every detail is addressed. Shannon makes me feel like I’m her only client. And she follows up with me, offering any help she can provide, that can help ensure my success. Thank you, Shannon.

Fantastic experience: We worked with Kayla who found us tenants for our rental. She was professional, thorough, communicative, and hard-working. Thank you, Kayla!

Fantastic experience: E&G is a well-organized and accountable real estate management company. My experience with the staff, including Juan, Tyson, and many others at E&G, has been positive. I find them pleasant and accommodating.

Negative experience: What a nightmare I had with this company. Please read carefully. They tried to have me sign a Non-Disclosure Agreement which I refused. Why would they want me to do that if they didn’t do anything wrong? It took about two months to fix my water heater so I had either freezing cold or scolding hot water. They lied and said it had to do with the warranty but I found out they didn’t want to replace it. I went down to the office to meet with someone because they gave me the run around for too long. As soon as I said “lawyer”, they took it more seriously but the person I was supposed to meet with at the office wasn’t there for our scheduled appointment. I was in tears at the office and could barely speak from what I was put through. I don’t know how these people sleep at night and I know they wouldn’t tolerate being treated the way I was. They benefited from the fact that I could not afford to hire a lawyer. The credit they offered me for the trouble was laughable. Also, I found out later the actual owner of the property didn’t even know this happened and E&G told me they were waiting on the owner for approvals. As soon as the owner dropped them, everything improved! KNOW YOUR RIGHTS and send any repairs via certified mail immediately for your protection.

Fantastic experience: Avy has been the greatest! He is kind and thoughtful and always receptive when I need to get ahold of him! I am so glad he is part of the management company-He makes them look fantastic! I wish there were many more like him! He deserves 10 stars!

Fantastic experience: I have been working with David Friedberg's property management team for a few months, and I am extremely pleased with their level of professionalism and efficiency. As a rental property owner, I used to find managing my property quite stressful, but David's team has significantly alleviated that burden. David Friedberg, along with Shannon, Taryn, and Juan, have consistently demonstrated exceptional professionalism and responsiveness. Their ability to address issues promptly and effectively has led to positive outcomes for both me and my tenants. Their expertise has made the entire rental management process smooth and enjoyable. I highly recommend David Friedberg's team to any property owner seeking reliable and top-notch property management services.

Fantastic experience: My review is about Juan Olivas. I have one word to describe him, "Wonderful!" When he helped me with my walkthrough at move out, I found him to be very pleasant and concise. He's very professional and stayed in touch with me so we could coordinate times together. I have had other walkthroughs with different companies and it was dreadful trying to meet with them Juan made everything super easy and answered all of my questions. He absolutely knows what he's doing and I'm certain that E&G knows that they are lucky to have him on their team. Thank you Juan, for everything!!

Fantastic experience: Trust, honesty and integrity. My rental experience was one of best I have ever had. Their response to issues is fast and issues are fixed ASAP. I have never had a rental place follow up to make sure the job was done right and to my satisfaction, but they did... every time.

Negative experience: Worked with them for 2.5 years for my rental listing and they were good but until when my tenant left and I was preparing for selling the house. I inquired a month back before our lease ends with the company about the closeout procedure and they did not mention much but the next month after tenant left they charged me monthly fee and when questioned they gave me options to deal with the tenants deposit myself and if they do they will charge 95$ monthly fee. For me that was the end of the trust. Even after trying to know a month before about the process no body outlined this and at the end they charging me just for returning security deposit to the tenants is a killer.

Fantastic experience: Had a great experience with Joanna at E&G. Great agent, handled my case promptly, and really appreciated her support.

Fantastic experience: Kayla and team were able to get us into a great rental in a short amount time. After a divorce, I haven’t had to rent in 15 years and the process scared me. Kayla and team went the extra mile for me and I am so grateful.

Fantastic experience: Avy was a good as they come and helped me so much along this process. I could not thank him enough! Greatest customer service I have ever had! Would give 6 stars if I could.

Fantastic experience: Once we were all set up E&G has made everything easy. Team communications are documented in my file. Dave calls and checks on me. Thanks!

Fantastic experience: Kayla was our realtor and she was so helpful throughout the entire process! We had a bunch of questions about the lease and other things regarding the house and she answered every single one in detail. Our parents also had some questions and concerns as this was the first time my friends and I were renting a house and Kayla got them on the phone with the owner of E&G and eased all of their worries. Overall, our experience with E&G so far, and Kayla more specifically, has been the best!

Fantastic experience: Avy has gone over and above to make sure any of our tenant issues are heard and resolved immediately. He responds quickly and is fair and kind. It has been a pleasure having him as our contact for the property we lease.

Fantastic experience: Kayla was extremely helpful and patient in helping us find our home for the year, and I would highly recommend her for any inquiries when it comes to renting your next house. It was a great experience overall, she answered all my questions, and made finding a house in AZ far less stressful than it would've been.

Negative experience: Don't go to them they r crooks, paid 1400 just to move in, for cleaning and paint, then while moving out I didn't get my deposit back again cleaning fee and etc, and the experience with maintenance, is more horrible , they tried to make us pay the bill,

Fantastic experience: If I could give 100 stars I would! David was so amazing in helping my family find our forever home. He went above and beyond to find exactly what we needed for the right price. Not to mention how graceful he was with my kids running around the houses screaming If you need help finding your forever home this is the place to go!

Fantastic experience: I've had a great experience switching over to E&G to manage my property. They are very knowledgeable about the market and seem to really care about taking good care of the house, yard and tenants. They have a dedicated contact person for each department- managing renovations, listing the property, and tenant care - so I can always talk to a real person who knows what's going on with my property. David, Shannon and Taryn have all been very helpful, professional and easy to work with. I definitely recommend them!

Fantastic experience: I just have to say, Realitor Joanna Roberson is one of the best Realtors I’ve seen in a long time! Her Professionalism and compassion to help you find a new home was priceless ! She went above and beyond my Expectations! If you want to be taking care of with 5 star treatment and someone who knows the Real estate market. I would recommend you to call, Joanna Roberson of E&G Realty! Her service was Excellent and she has a wonderful personality to match, this is hard to find with todays busy market. She was never to busy for my call or text that meant the world to me. Remember the name, Joanna Roberson of E&G Reality they are the Valleys finest!

Fantastic experience: We just got the keys to our new home on Friday. Initially, we almost didn’t view this property, we thought it was a different one, but I am so glad we did! Kayla was our realtor, and she was absolutely fantastic to work with. She gave us the space needed to view the place, but would also pop in now and then with all the fun and important details. She guided us through the application process, stayed in contact and kept us updated through each step. She advocated for us during the application review. She never left us in the dark. She was honest and seemed genuinely happy when we got approved! I couldn’t have asked for a better person to work with. Over all it was a great experience. Thank you, Kayla!

Negative experience: This is the worst management company I have ever dealt with; they should be ashamed and employees should be embarrassed they operate the way they do.In September 2023 I paid $2500 to break my lease due to being transferred to work at an office in Mesa. I continued to pay the rent monthly on time and all utilities (and had always even the year prior). They advised me it would take about 40 to 60 days to rent it out, however, that did not happen. The company never did anything to rent out the property because they knew I would still be responsible for the rent. After 6 months of paying rent even though I no longer lived there they finally notified me they had another tenant. They did nothing to keep me updated and instead are all rude and careless. I called, texted, emailed and they did not respond in a timely manner, if at all. Finally they did some kind of a walkthrough that I never gave them permission for (entering premises without permission, also David showed the house without my permission he knew I was not living there and was way across town). During this inspection they took pictures of a bag sitting on the counter saying this was a “repair” needed. FURTHERMORE, they took a picture of weeds in the backyard. It should be noted E&G is in charge of the front and back yard landscaping monthly. From November to February they failed to send a landscaper to the home. Another issue I had was In November 2023 I paid the water bill, EPCOR twice, I was on auto pay and then forgot I was on auto pay so I paid again accidentally. In December 2023 on my rent bill there was a fee for the water bill. I contact EPCOR and they advised me that someone from e&G had called to place the water bill in there name. After several calls with E&G it was determined they mistaken my home with another home and accidently called to place the water bill in their name. Even more horrible is that they accused me of doing this without realizing it was another one of their air head employees who made the mistake (mind you I could not call EPCOR to place the bill in their name even if I wanted to). To make matters worse is that I had to call EPCOR and pay to have the water put BACK into my name, all I got was a text from Avy M saying, “we will credit you back the activation charge they will charge” Did I ever get this credited back to me? NO! Mind you I overpaid my water bill PLUS I had to pay the water bill to E&G. They never credited anything back to me in the security deposit.I handed keys over 03/18/24, I walked Darren through and provided her with receipts for professional cleaning and carpet cleaning. She advised me I would get my security deposit back because it looked good, in 14 days. I did not get anything for a whole month. I reached out to them on 04/10/2024, they texted back advising that the deposit would be credit back on 04/12/2024, which it never was. After a few calls and texts I finally got $787 deposited on 04/18/2024 and later on in the day I got the security disposition letter. They violated renter rights and their own policy by not giving me my deposit back in a timely manner as they are required to do so by law.After reviewing the letter and there poor justification as to why they are only giving me back $787 of $2005, they are charging me $500 for paint, I never painted the home and they want to charge me for “excessive paint needed”. They also want to charge me “admin fees” Mind you I already paid an admin fee AND cleaning fee at the beginning of my lease.They are also charging me for a “light bulbs” 2 handyman fees, and AC filter fee which is supposed to be paid by them . Did they forget they were sending an agency out monthly to change the air filter? I should not be made responsible for this. The house was built in 2022 and I lived there for one year and three months with my young child.a me was left in great conditions.They are ridiculous and have horrible customer service. The fact that I have to go out of my way to dispute this when none of this should have happened is absolutely ridiculous. AVOID THIS BUSINESS.

Fantastic experience: Colten was super helpful once we got into contact. Had a tour made in the same week, and was very professional. He was able to answer all of our questions and concerns and was super transparent when it came to the application process. Super respectful and great response time!

Fantastic experience: Israel was great! We decided we didn’t want one E&G home so he redirected us to another. We loved that home so much that we signed off on it! He has been quick to respond every step of the way. He even helped advocate for the owner to purchase us some appliances for the new home. 5 stars!

Fantastic experience: E & G Real Estate has been a huge help in me finding a tenant for my apartment. I worked with Shannon, and she was extremely helpful. I received weekly updates and potential offers were sent directly to me within the hour. It only took a few months to find a renter, but E &G really moved the process along. I did not have to worry about lease agreements, property inspections and banking. They handled everything! I highly recommend their services.

Fantastic experience: Colten with E&G was absolutely fantastic. Very professional, very classy. He answered every phone call, and helped me get my application processed at lightning speed. I Would recommend Colten, and E&G to any one looking for a new home!!