HomeRiver Group Phoenix Property Management

Fantastic experience: Buffi has been an outstanding property manger. She is responsive, professional, and always on top of things. Any questions or issues are handled quickly and with great communication, which makes everything run smoothly. It's clear she truly cares about the property and the people she works with. We really appreciate her reliability and the peace of mind she provides. I highly recommend working with Buffi and the HomeRiver Group!

Fantastic experience: Wonderful service very helpful

Fantastic experience: Michelle Davidson is the realtor you want to work with! She was available on a holiday. She was very helpful in getting me into the property. Such a great experience with this type of customer service it is hard to imagine not buying, renting or leasing with her! Thank you for the excellent customer service and support.

Fantastic experience: Amber is THE best property manager to work with! I ADORE being able to bring any problems, issues, or concerns that I have to her. She is nearly impossible to not get ahold of and I value that quality in her so much. She is absolutely wonderful to talk to and insanely easy to communicate with, whether we branch off to talk briefly about just how our lives have been lately, or I have a list of unusual property issues that I need her help with figuring out! To put it quite plainly, Amber is the perfect person to work with during your very own rental home search if you happen to be looking for a place to reside in AZ. She is highly responsive, incredibly helpful, and makes the process for anything required by a lease feel like you are being aided in establishing an A-List stay-cation! I always feel like she has my best interest as a tenant at heart and I don’t know what I’d do without a kinder soul as my property manager! WE LOVE YOU AMBER!

Fantastic experience: Excellent Job, lovely was very great

Fantastic experience: Lovely was absolutely a pleasure to speak with, she was patient and answered all of my questions thoroughly. She also went the extra mile to send me future access to everything we discussed.

Fantastic experience: ⭐⭐⭐⭐⭐ Michelle was fantastic to work with during my rental home search in Buckeye, AZ area. She was extremely responsive, helpful, and made the entire process easy and stress-free. What really stood out was how proactive and helpful she was in finding the right home for me. She listened, understood exactly what I am looking for, and went above and beyond to help me navigate every step. It truly felt like she had my best interests in mind the entire time. I was able to locate what believe a perfect place.

Fantastic experience: Lovely and the team at Homeriver has been awesome to me and my family. Definitely recommend them!

Fantastic experience: Lovely is Reliable and clear.

Negative experience: Hilig. I don’t know hire some people that can be understood and have patience. It should’ve been a very simple call to get a reset password link but lady couldn’t understand me telling her my address like five times. Was rude and got an attitude with me when she was the one that couldn’t understand what i said the first five times i said it. accent is thick but she wants to speak fast so i couldn’t understand. I think once my problem was solved i was transferred to an angent that could speak slightly clearer.

Fantastic experience: The interaction with Lovely was great she answered all my questions.... THANK YOU LOVELY

Fantastic experience: Vincey was very helpful she answered all my questions and made this move in so easy

Fantastic experience: I would like to provide a five star review for Lavern at Home River. You are able to tell how she cares about helping people get into a home. Her support on this was OUTSTANDING and has been one of the most sufficient rentals I've ever done.

Fantastic experience: Good helpful experience Hilig and Vincey were both very nice and assisting

Negative experience: I had a lease with them and 4 months prior the end of my lease i told them that i wont be renewing and they haven’t replied, i sent written letter to main office and corporate and no one reply, they customer support is a joke

Negative experience: Be careful! When you move in take pictures of EVERYTHING! They are trying to charge us for a broken door that was broken prior to our move in I have the time stamped photos as well as the filthy home they moved us into. They didnt obviously do a walk thru before hand i will sue and WIN cuz timestamped pics say a thousands words. They will pay us for time missed from work filing fees ect. Not to smart this is a crooked slumlord company I will also file compliants. Your bad NOT MINE! They also wouldnt replace the 13 year old ac unit that ran hot all summer also running up our electric why it didn't affect them no way! Pics of that too Stay far far away from this place the home was in a shity part of Phoenix rotten neighbors and so much more we left after a year it wasnt worth the money or headache. I WISH I COULD GIVE ZERO STARS! PLACES LIKE THIS SHOULD BE MONITORED MAKING SURE THEY ARE LEGIT.

Fantastic experience: Id like to thank LOVELY for being kind and polite while talking me through the application process. She made it clear and easy to understand and get things squared away! Fast and prompt with responding back to me. Thank you Lovely for providing great support!

Fantastic experience: Abigail was super helpful. Made the applying process a breeze and keeping me closely informed. Communication and transparancy. Great work Abigail, I appreciate you my dear!

Fantastic experience: I had all my questions answered quickly and efficiently by Lovely. She was wonderful and very helpful !!

Fantastic experience: As a vendor communication, care, and trust is at the top of the list when we work with property owners, and they truly do what’s right for the tenant,Miss Amber has made the experience even that more enjoyable, great communication with all parties, and I cant Wait to continue the relationship with HRG, Miss Amber, and Miss buffi

Fantastic experience: Vincey, was very helpful with my tenant portal issues. HomeRiver and Buffi have always been professional, kind and attentive to any issues that I may have had. HAPPY HOLIDAYS TO YOU ALL.

Fantastic experience: Michelle Davidson went above and beyond to help us process our seasonal rental and found answers to all our questions!

Negative experience: We rented from Them for 4 horrible years. They do not care about anyone or anything. They fix nothing. We had huge safety issues is: door hardware didnt work, couldn’t open doors, a/c was not working and caused heath issues and we had outlet explode. They said don’t use power on that wall. Yet they charged 44.95 for haha maintenance. That means they did no maintenance. I expressed this to Shannon. Told her I’m elderly, disabled and fear dying in fire or becoming homeless. Sahannon laughed at me. It is better to be homeless than rent from this corrupt agency!!! Cathy Gomez. Crazy horrible female went from law enforcement to this! Saving lives to distroying lives. They should not be in business!!!

Negative experience: The property management company I'm only giving a one star because our windows are very old and need to be replaced and leak like crazy which makes our electric bill very high and the roof is also very old and leaks every time it rains. We are about to put in a huge long maintenance request for the house itself. We have faucets in the house that also leak which affects our water bill. Utilities are very high due to these problems....but the pool company that they hired, I would give a five-star review to them because they always do a great job on our pool but the actual property management company does not do a great job on upkeeping the house.

Negative experience: If I could give 0 stars I would. I have not had a working oven since October 15th! I have put in multiple work orders, called multiple times and spoken to multiple people. Sitting here over a month later and still without a working appliance! This is very unprofessional, negligible, and extremely frustrating!

Fantastic experience: It was a semi rocky ride with HomeRiver group, but come to find out the majority of my issues were my property managers. I definitely had a couple property managers that were not great. But recently, I have a newish Property Manager named Amber! Who is absolutely amazing. She gets me the answers I need she follows up and I’d say in a reasonable timely manner versus when I wouldn’t hear from my other Property Manager Buffi absolutely ever for weeks or even at all unless the owner needed something. Having Amber as my new Property Manager has been a blessing since dealing with all of that. I hope in the future, they hire more property managers like Amber! She is easy to talk to and she has been excellent to work with! 5 stars for Amber

Fantastic experience: Miss lovely I spoke with her over the phone she was very professional

Fantastic experience: Excellent customer service skills from Lovely

Fantastic experience: Thank you so much LOVELY for your assistance. You were very professional and welcoming.

Fantastic experience: Lovely was very helpful with all the questions I need for the property

Fantastic experience: Lovely was great assistance and help today. She answered all my questions

Fantastic experience: was great help thank you Lovely.

Fantastic experience: HomeRiver got my AC issue taken care of so I can enjoy my new home in comfort!

Fantastic experience: HRG has been easy to work with and gets thing done in a timely fashion.

Fantastic experience: Lovely was very helpful and had amazing customer service!

Fantastic experience: I called customer service regarding an issue with HOA and Ashley Rabelas assured me and was super helpful and wonderful. Thank you for your help.

Fantastic experience: Michelle Davidson is a sweetheart. She has been nothing but attentive and honest with me. Even in the late hours of the night she responds quickly and professionally. When I finally met her in person, it made me so happy to be touring my apartment with someone so knowledgeable and kind. If you are looking for a home, Michelle is definitely the woman to reach out to! Thank you so much HomeRiver Group for helping me find the perfect place for me to call home!

Fantastic experience: I’m a landlord and just started working with Michelle Davidson at Home River group. I am so impressed with the level of service. Extremely responsive and gets things done. Prices are fair. I wouldn’t hesitate to work with them!

Fantastic experience: Mary Egnor has been first rate in all our dealings with her throughout our rental experience, over the last twelve years now. Her professionalism is truly exceptional. She has responded immediately every time we've contacted her, and has been helpful providing us the answers and information we need promptly and graciously, without fail. She sets quite a standard - the best ever.

Fantastic experience: Oman was excellent and patient with answering ALL of my questions. She was very sweet and I really appreciated her service.

Fantastic experience: Oman was the lady helped me. She was great. She answered all my questions.

Fantastic experience: Oman was great...fabulous customer service

Fantastic experience: Oman had great customer service.

Fantastic experience: Omano was very customer service and gave me all information as needed!?

Fantastic experience: Louise was very professional and helpful in answering all of my questions. Made the process very smooth and easy to understand. I appreciated how kind and attentive Louise was.

Negative experience: My boss is going through a horrible experience that is ongoing and has only gotten worse after 3 weeks as a renter. The response time and communication for simple maintenance orders sucks. Think twice before you consider renting any properties from this company.

Fantastic experience: Oman is a really good person helped me out alot very good!

Fantastic experience: Oman thanks for your help with answering all of my questions today!

Fantastic experience: Helpful over the phone staff, loved the help! The staff member's name was LOVELY.

Fantastic experience: I spoke with Lovely and she was great and great communication skills

Fantastic experience: Oman has been very helpful and responded back to my questions

Fantastic experience: Oman was very helpful and polite it was great experience

Fantastic experience: Very helpful team! Oman was able to help me with my application process!

Fantastic experience: Oman did a fantastic job assisting me, was extremely helpful and quick with what I was needing!

Fantastic experience: Oman helped me out with all my questions and was very informative.

Fantastic experience: Oman was very polite and helpful in helping me schedule a tour. Definitely worth the call.

Fantastic experience: Oman.. helped me with no problem very quickly and I truly appreciate it thank u

Fantastic experience: Oman had excellent customer service

Fantastic experience: Oman was very helpful & got me the help I needed right away!

Fantastic experience: Ange is Knowledgeable, friendly, & patient.

Fantastic experience: Oman was of great help to me regarding application questions

Fantastic experience: Everyone has been extremely helpful and kind throughout the whole process. From seeing the property, to the application, and leasing process. I worked closely with Lottie and Louise. Both of them are wonderful!! I would definitely recommend working with them.

Fantastic experience: Oman is was so helpful with giving me all the information I need

Fantastic experience: Ange was Super Great to speak with - she has leadership qualities

Negative experience: Worst experience I’ve had with any customer service as a business ever. Me and my girlfriend have tried to get 5-10 issues with the house resolved and no one was there to help. Not only did the property manager suck but the customer service agents did as well not resolving any of the issues than begging for a five star review when hanging up. Very frustrating and painful all around.

Fantastic experience: Louise was very helpful she responded on timely matters would answer all our questions and concerns

Fantastic experience: Michelle Davidson was amazing in every aspect. She was very patient and professional. Very responsive too my concerns and questions. Went out of her way to make sure we had a positive experience. Michelle was a blessing!

Fantastic experience: I contacted Michelle to see if she could find us a 3 bedroom home to rent for January and February, 2026. She found us a 2 bedroom home right away. She said she would keep looking for 3 bedroom home. Very pleasant to work with. John Brandl

Fantastic experience: I had a really great experience working with Michelle. From our very first meeting, she demonstrated exceptional professionalism, deep market knowledge, and genuine care for my goals and concerns. Whether it was answering questions, arranging my request for multiple viewings, or negotiating the best deal, Michelle was always responsive, patient, and honest throughout the entire process.

Fantastic experience: Louise was very helpful with the renewal process.

Fantastic experience: Michelle Davidson has been very helpful in answering my questions and addressing concerns during this application/move-in process. Thanks for always getting back to me Michelle

Fantastic experience: I’ve had an amazing experience working with Michelle Davidson at HomeRiver Group! From start to finish, Michelle has provided outstanding customer service and truly goes above and beyond for her clients. She is incredibly responsive, professional, and genuinely cares about making sure everything is taken care of quickly and correctly. Any time I had a question or needed help, Michelle handled it promptly and with such a positive attitude. She makes everything so much easier and less stressful! It’s rare to find someone who takes so much pride in their work and treats their clients with this level of care and dedication. Michelle is a huge asset to HomeRiver Group and I highly recommend her to anyone who wants a smooth, hassle-free experience. Thank you, Michelle, for all you do!

Fantastic experience: This company is really great on fast they respond to my issues and are very friendly (thank you Ashley!!) . I recoomend this company highly if you are in the market.

Fantastic experience: Absolute trash! And that's what I found on this property in Phoenix off Camelback! The day I go pick up keys, I find out that there were homeless people camped out in the back. Called up HRG, all I get is "oh, so sorry sir." 1st day renting, and I had to call the cops 2 TIMES!! YES, I'm aware of the area and it's inhabitants. ****Update #4**** Alright, progress is finally made and I have Ashley R to thank for all his help! The septic system was completely backed up for three weeks and after numerous calls, I got to work with Ashley. And just FYI, Home River Group, you need more like Ashley, able to get things done! And he wasted no time calling me back and not giving excuses, he gave results! Keep it up, Ashley, I hope they promote you or give you a bonus! *****Update Bonus****** Ok, Ashley Rabelas rocks! I called in for updating our rent payment and to discuss the homeless encampments behind our home and Ashley handled it beautifully! Ashley needs a promotion and a bonus for being HRG's to your employee. I would like every time I call for Ashley to pick up the phone cause I don't want anyone else to handle my profile at HRG. If HRG needs to have someone training new hires on how to handle business, make sure Ashley is the one doing it. Keep up the amazing work you do, Ashley!

Fantastic experience: We worked with Michelle Davidson to secure our rental and she was just so sweet, very responsive and overall very helpful throughout the experience! Thanks so much Michelle!

Fantastic experience: We've been working with HomeRiver Group for the better part of 3 years and we've had a great experience throughout. Anytime there's a question or concern they're a phone call away from getting an answer and resolution. Lina is a pleasure to collaborate with as well.

Fantastic experience: She's always on point, very professional, responsive and always ready to help.Shes very flexible and would take time to explain complex things. I would recommend her to all my business partners. She has passion for helping people. She seems to understand what it means when someone is looking for a house.Ij conclusion, she's good.

Fantastic experience: Thanks to Gracelle Rama I was able to get into the lockbox, she was very helpful

Negative experience: I have been renting with them for 2 years. You can’t get a hold of anyone. The AC unit went out every summer and I live in Arizona. They only would send someone to fix it when I threatened to not pay rent. However they still charger me late fees. Also even when you have all the money in your bank account they say “we never received payment” in an email on the 6day threatening eviction. Guess what, they ignore you and charge you late fees even when you show them proof it was a mistake on their end. Another thing, when my lease was about to expire 2 months prior and be mindful I already been here two years. They ask for a security deposit of $3250 which needs to be paid by the first on top of your rent and there is no payment options. This is an additional deposit from the one you gave when you first moved in. If you don’t, you get threatened again to get evicted. Trust me, you don’t want to deal with these people. They will squeeze as much money as they can up until your last day renting with them.

Fantastic experience: Michelle was very professional answered all my questions. And I had alot considering in has been over 25 years since I had to find a place to rent. I would definitely recommend Michelle and HomeRiver Group.

Negative experience: Trying to get my deposit back, still waiting, check was mailed a month ago and haven’t received it. Called several times and can’t get it resolved.Horrible customer support

Fantastic experience: Thank you to Home River for working with us on our rental home. Both Michelle and Buffi have been great to work with. They both helped us along the way with great advice and encouragement. We had a signed contract on our rental house within one month on the market. Thank you! James And Carol

Fantastic experience: Great customer service by Phil! Got me the list of properties and was prompt with accurate information conveyed.

Negative experience: This company is Terrible with a capital T !! We were not able to talk to anybody except their support (from out of the country) We were denied to rent a house. We have not been able to talk to anybody in person, they just keep forwarding us to support, people from another country ,that don't know anything about anything that has to do with rental,and then ask for a 5☆review. We put in an application for a house, payed the very high application Fees. We have plenty income of have great credit, good rental history (PUT ALL OF OUR PERSONAL INFORMATION)AND WHEN WE CALL" SUPPORT "( Support there is no way to talk to anybody. I am not at all pleased with this 3.? Company.

Fantastic experience: I love renting from them but its really hard when i try to make a payment I WAS TALKING TO JEN SESE THATS WHAT SHE STATED HER NAME WAS SHE REFUSED FOR ME TO SPEAK TO A MANAGER I WAS ON THE PHONE WITH HER FOR FOR 30 MIN SHE STATED THERE WAS NO MANAGERS OR HIGHER SUPERVISOR IN HER COMPANY SHE KEPT SAYING SORRY THIS

Fantastic experience: Vince was very helpful. I felt everything is I needed was taken care of.

Negative experience: Horrible company!! Absolutely worthless in every regard. Hope you don’t need to speak to anyone as they don’t know how to answer phones. Their system for maintenance and rent payments doesn’t work half the time, they don’t respond and they don’t care about tenants at all. Guess owners like being screwed financially as they haven’t failed yet. Oh wait, their contracts must screw them over too. This is not just from one bad experience. It’s from every experience. Avoid renting from this company at all costs or you will have regrets. Guaranteed. If I could give negative stars I would.

Fantastic experience: Ashley was of great help assisting me with all my problems!! I do appreciate her time and patience with me thank you HomeRiver group for having amazing people!

Fantastic experience: Lori has been very responsive and helped resolve all leasing concerns and questions.

Negative experience: Don't like how everything is 24 to 48 wait for a response. I need to know what happened to my free month for this lease 4901 w Sierra Vista Dr Glendale Az . I like to hear from anyone ASAP!!! Before I take my next step to my LAWYER AND COURT. Still no answer 1 week ago I'm call homeriver they need call me or the second week of 2025 is only business I'll be calling back. After talking to Maurice Martin I was helped with out being tranfer few times and no answer or resolve this now I feel like this has been resolved by Maurice Martin crossing my fingers.

Fantastic experience: Thanks to Gabule for taking my call. At the time I didn’t have my reading glasses. He was awesome.

Positive experience: Ms. Rama was helpful in sending me the info I needed in order to correct home river groups mistakes on move out charges.

Negative experience: Scam, make you pay additional $50 for a service that does nothing. wont allow you to opt out on time to sign a new lease.

Negative experience: Horrible place to rent from, incompetent, disrespectful, slow, and unprofessional property manager Chris. No one gets back to you in a reasonable amount of time, say 48hrs, if it's something they just don't feel like responding to. It took months to get the filthy HVAC ducts cleaned. They won't provide estimates for normal grounds maintenance or emergency repairs, they just say they're looking into it and don't get back to you until you check in multiple times. I have never met a single maintenance person, nor the property managers, and they rarely clean the grounds, so there is glass and trash all over a heavily populated parking lot. The units haven't been updated since the 80's, they can't even bother to put in a dishwasher (surprising thing not to notice until it's too late), but still charge on the high end for rent. When I discovered a rat infestation in the back utility closet and the attic that was coming inside the house and crawling around my towels in my linen closet, they repeatedly closed my maintenance request, told me it was my responsibility, and then told me it was just the non-existent branches scratching my roof. They didn't care that I had pictures of their droppings, that my connected duplex neighbor saw the rats himself, or that I had statements from the previous tenant of my unit confirming that they also struggled to keep the rats out. I had to send them a screenshot of my lease that they didn't read where it clearly states that pest control is the landlord's responsibility and financial burden. It still took days to get someone out and they only came once, now I just can't use the closet and AZ tenant protections are weak af. I don't call often but when the PM chooses to answer the phone, he blurts out "what??" and interrupts me. Must be hard doing nothing all day. No service is provided here, I'm doing them a favor by maintaining their property, paying their mortgage, and paying them for a job they are unwilling to do. If it weren't so expensive to move and find a rental with a yard, I would have. They include a "Resident Benefits Package" (RBP) that costs about $45-50/mo for a concierge service that you have to hand-hold and is only practical for the first month to get everything connected. They're supposed send a new air filter every 60 days, they sent me the wrong size, and the filters were bent/folded/crushed in a small box. The concierge service couldn't do anything without having me on the phone, so it just added a middle person to the process and I ended up getting everything connected on my own. The supposed benefits to credit building and cheap monthly perks and prizes were not worth the added cost, so I had them remove it, PIA. When I had that package removed, I agreed to purchase my own rental insurance. Due to the delay in this after trying out the RBP for the first month, my rental insurance policy started and later renewed a month after my annual lease. Instead of lifting a single finger to confirm the rental policy term that they already had on file (I have extensive proof of this that they chose to ignore), they decided to just charge me a for rental insurance anyway. They then told me I had to contact their third party insurance verification company to tell them my policy was still active. After jumping through several hoops and getting a confirmation, HRG still charged me and told me that I needed to contact THEIR vendor and get THEIR vendor to contact THEM, because none of these people want to communicate. They didn't even bother to tell me the contact information for any of the internal departments between HRG and the third party vendor I was supposed to go out of my way to connect, like they didn't have a vendor contract and communication on file already. They claimed this was all my fault for not reading the lease, they claimed that regardless of their records showing my active policy still on my tenant profile in their records, that I needed to duplicate the effort and upload it again before it even renewed, just so they would agree not to charge me again. Run.

Negative experience: Do not rent from this property management company. They will keep ½ of your deposit even though you clean when you move out. Touch up paint , trash removal is bull. The city picks up bulk items at the curb. They charged me 350 for trash removal. 300 for touch up paint. Burnt out lightbulb, batteries in smoke detectors, .. This firm is not verry nice. Anytime you call you speek to people in a call center not even in AZ... ALL IN ALL. DONT RENT FROM THEM... THEY WILL RAISE YOUR RENT AND TREAT YOU LIKE A SECOND CLASS CITIZEN.. Not to mention this guy down the street who watches your house then brakes in as he sees you drive away to work. Good luck AZ KEEP PACKING

Negative experience: Honestly, has been the most painful leasing experience I have had to deal with. The property sells itself, but my applications process took more than 3 weeks to go through and get approved even though I am more than qualified to rent the specific property. The underwriting team adds a bunch of fees into the lease that they will not be willing to remove even if you dont want them and the service are almost 0. During the application process, I would get one reply every 24 hours and then would have no support or insight in regards to amending the lease. Almost no communication from the underwriting team , which is the only team that is able to help you with you application and lease. Overall has been very stressful situation and I do not suggest any homeowners/leasers to go through this group as their broker. Horribly inefficient

Negative experience: Extremely Unprofessional and Unresponsive (They shouldn't even get the 1star) I have been renting through Home River Group for 2 years now, and my experience with their property management has been nothing short of frustrating. For 8 months, they failed to add property taxes to my rent without informing me. Then, out of nowhere, I receive an email saying I am 7 days delinquent on payments I had no idea about. The email stated I could call and work something out, but no one answers emails, and when I call, I'm told someone will call me back within 24 to 48 hours—which has never happened. To make matters worse, they are now charging me admin fees (almost $200) to coordinate the tax payments, which they completely failed to do for 8 months. So, how am I being charged for something they didn't even do? Now they are starting to add late fees on top of this and are even threatening eviction if I don’t pay. I’m not trying to avoid paying what I owe, but I have legitimate questions and am trying to work out a reasonable payment plan. However, they are completely unresponsive and seem to be mishandling the situation at every turn. This is unfair and shows a lack of professionalism.

Fantastic experience: Buffi and team have been excellent at managing rental property. All my questions are answered promptly and it’s great to know that they have all the vendors possible that a tenant will need. HomeRiver has made owning a rental extremely convenient and easy.

Fantastic experience: Very happy with HomeRiver Property our manager is on top of things with our rental. If we have questions she answers them and if things have to be fixed she gets it done. We live 1700 miles from our rental so it is very important to have someone we trust and who gets the job done for us.

Fantastic experience: Buffi Uher is an outstanding Agent for Home River, Phoenix. She follows up and follows though with my requests/ needs on my rental home with the owner-- immediately sharing status of projects along the way. She is very approachable, supportive and truly cares, delivering results for us all!