PURE Property Management of Arizona

7272 E Indian School Rd Suite 531
85251, Scottsdale
+1480-969-1818

Opening hours

  • sunday: (closed)
  • monday: 9h-17h
  • tuesday: 9h-17h
  • wednesday: 9h-17h
  • thursday: 9h-17h
  • friday: 9h-17h
  • saturday: (closed)

Serving the greater Phoenix and Mesa areas since 1996, PURE Property Management is the experienced full-service management company trusted by residential investors of all sizes. We are high-tech, high-touch, and hyper-local. Grounded in 2,000+ years of combined experience, our NARPM MPM® and RMP® certified professionals and extensive network of vendors and partners deliver industry-leading, technology-optimized best practices consistently. Whether you have a single property locally or are growing a portfolio across many locations, optimize your return with a PURE advantage: Save time. Reduce risk. Protect your investment. PURE Property Management: People with a passion for property management, PURE and simple.

Our comment from Agencias Inmobiliarias about PURE Property Management of Arizona:

PURE Property Management of Arizona stands out for its exceptional customer service and professional team. Clients have consistently highlighted the helpfulness and friendliness of their property managers, including Alicia, Julia, and Ixchel, who have gone above and beyond to resolve issues quickly and efficiently. Many reviews praise the team's communication skills and responsiveness, stating that they make the rental process smooth and stress-free. Although some users expressed concerns about the online system and process, the overall sentiment is overwhelmingly positive, with numerous tenants recommending PURE for its dedication and care.

  • Professional and efficient team that prioritizes client needs
  • Excellent communication throughout the application and maintenance process
  • Quick resolution of issues and a commitment to tenant satisfaction
  • Highly recommended for stress-free property management

PURE Property Management of Arizona: Reviews

4.5/5 (199 Reviews)
Cristal Mike Published on Google 1 month ago

Fantastic experience: Rico was very professional and helpful on getting me the information I needed to view a house.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Private Contact Published on Google 1 month ago

Fantastic experience: Marthy was extremely helpful with getting an issue we had with a service vendor in front of folks who could rectify the situation. I highly appreciate the care and effort that was provided

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Andrew Peck Published on Google 2 months ago

Fantastic experience: Liza has been Great! Appreciate all of her help!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Liza. We appreciate your feedback.

Shaunie May Published on Google 2 months ago

Fantastic experience: Marthy was super nice and helped me with my questions.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Erica Rendeiro Published on Google 2 months ago

Fantastic experience: My experience with Ixchel Lopez was amazing she was super helpful. She went out of her way to make sure my pest problem was taken care of and I was aware of the insurance I pay. She was outstanding with helping us out to get through a really difficult time.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Ixchel. We appreciate your feedback.

Ugin Rapoport Published on Google 2 months ago

Fantastic experience: The team here communicates with owners and tenants. They are rapidly growing, and have been great to work with!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

D Wray Published on Google 2 months ago

Fantastic experience: Very good customer service, and easy to schedule property tours.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

soudeh hosseinzadeh Published on Google 2 months ago

Fantastic experience: Elena has been incredibly helpful and professional throughout my application process. I truly appreciated her guidance and support every step of the way!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Elena. We appreciate your feedback.

Aaron Elder Published on Google 2 months ago

Fantastic experience: Mecca and her team have been great to work with. The application process was very smooth and they have been very responsive to any requests needed since move in. I highly recommend working with Mecca and Pure Property Management, I’m very happy!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Mecca. We appreciate your feedback.

Morgan Postlewait Published on Google 3 months ago

Fantastic experience: I had a pipe burst in my bathroom and significant flooding, and Marthy was so helpful. I felt like my problem was being truly taken seriously and like I was being empathized with, and I received swift help for this plumbing emergency.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Tika P Published on Google 3 months ago

Fantastic experience: Great customer service. I wasn’t expecting anyone to answer when I called. Justine was so nice and gave me the feedback I needed. I’m looking forward to working with Pure in the future.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Cristal Rainbow Animations Published on Google 3 months ago

Fantastic experience: In the process of finding a house to rent and Ana has been extremely help and nice every step of the way!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Ana. We appreciate your feedback.

Mirka Pozos Published on Google 3 months ago

Fantastic experience: Ixchel Lopez is professional, friendly, and extremely helpful. She went above and beyond to make sure everything was handled smoothly and efficiently. She has a positive attitude and attention to detail. Highly recommend working with her!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Ixchel. We appreciate your feedback.

Peter Minkoff Published on Google 4 months ago

Fantastic experience: Alicia Slattery has been very thorough and helpful in regard to my request to research our rental property incomes.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

Sean Kamela Published on Google 4 months ago

Fantastic experience: Great experience, would highly recommend Marthy did an excellent job helping me and I look forward to our next phone call.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Kenneth Dasta Published on Google 4 months ago

Positive experience: It's been a long 5 yrs at this property for the most part everyone did what was expected to provide a good rental experience. The maintenance requests got answered right away and provided for the most part decent vendor experience. But meeting the team / Pure in person just one time would have been a 5 star review. That being said 4 out of 5 ain't bad! Thanks for the rental service. Also thanks to Ixchel Lopez for getting maintenance requests for this property filled in a timely manner she is a 5 star provider.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the great review. We appreciate your feedback.

Anne Published on Google 4 months ago

Fantastic experience: Alicia at Pure Property Management is amazing and the reason why I have nothing but great things to say about the company. Her and her team have been looking over my multi-unit building for years. Overseeing multi-unit buildings are challenging and I am very fortunate that she specializes in them. I do not ask but she will keep me updated on issues after hours and even on her days off. Her commitment shows how decided she is as property manager and to her clients. I could not be more thankful for having her as my property manager.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

Yoshi Published on Google 4 months ago

Fantastic experience: I have been with Pure Property Management for years. I credit Liza, Mecca and their team for years of amazing service. I am able to reach out to Liza at anytime and am always confident that she will respond in a timely manner to assist me. In today's property management business, this type of response is rare and very hard to find. I cannot say enough about how amazing she has been through everything. Would highly recommend them to anyone who is looking for a solid management company and team to look after their property.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Liza and Mecca. We appreciate your feedback.

Crystal Lewis Published on Google 4 months ago

Fantastic experience: Great housing company very understanding management very helpful with most concerns from housing to sources to help with maintenance and personal reasoning. Management at office is also very Great to work with and understanding also very reliable with communication skills. My 2nd year leasing and its been great working with pure property I would recommend to anyone with no hesitation. My experience is great.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Natalie Carpenter Published on Google 4 months ago

Fantastic experience: Marthy was so welcoming and kind helping me over the phone manage a tour that had issues! Lovely first interaction with this company overall.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Margarita Lucero Published on Google 4 months ago

Fantastic experience: I am so grateful for Alicia & Liza at Pure Property Management. Their professionalism, kindness, helpfulness & sense of humor mean so much to me. I don’t know what I would do without them as they manage my out of state property & relieve the stress/burden of having to do it myself. They are truly a gift ;) Marg

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia and Liza. We appreciate your feedback.

Jody Munson Published on Google 4 months ago

Fantastic experience: We are grateful to have Liza as one of our property managers! She is very knowledgeable in her field and promptly responds to any questions and/or concerns we may have. We hope to have Liza as our property manager for many years!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Liza. We appreciate your feedback.

sunit dhiman Published on Google 4 months ago

Fantastic experience: Elisaveta Munteanu (Liza) is exceptionally professional, highly knowledgeable, and truly a pleasure to work with. She communicated clearly, handled every detail with efficiency, and made the entire process of renting out my property seamless. I highly recommend Pure Property Management to anyone looking to rent out their property.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Liza. We appreciate your feedback.

Windy Schneider Published on Google 4 months ago

Negative experience: Pure Property Management is a nightmare to deal with. They insist you use all of their portals for any service requests, leases, communications, etc., and you can't deal with a person directly. You have to enter service requests into their portal, and then wait and hope they are taken care of in a timely fashion. You can't do a month to month lease after your lease ends without signing a lease to do month to month. They say one thing in communications and don't reflect the agreed upon changes in lease documents---read them thoroughly. They charge a monthly "rent" for pets which is ridiculous considering you are responsible for any damage or wear and tear from your pet regardless---so what does the money go to? (Just a way to make more money). You get buried in paperwork and having to manage pet profiles in another pet screening website. As a homeowner of two homes myself, I never make my tenants go through such hoops during the renting process. We will be buying a home soon in Scottsdale and never will I use a burdensome property management company such as this. I don't recommend their services from a tenant perspective. I can't imagine the experience is any better from a homeowner perspective.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience has been frustrating. Our goal is always to provide simple and satisfying experiences for every resident, and we regret that we fell short of your expectations.

Our online portals are designed to ensure all service requests, lease documents, and communications are documented and handled efficiently. However, we understand that some residents prefer more direct interaction, and we are always happy to assist by phone or email whenever needed.

Understanding Our Processes
Regarding lease terms, pet policies, and required documentation, these processes are in place to:
Comply with Arizona landlord-tenant laws
Maintain consistency across all our properties
Protect both residents and property owners
We do our best to explain these items clearly, and we appreciate your reminder that we can continue improving the clarity of our communication.

Moving Forward Together
We would welcome the opportunity to review your concerns in more detail and address any outstanding issues. At PURE, we believe every interaction should reflect our commitment to making the joy of renting PURE, and your feedback helps us achieve that vision.

Please feel free to contact our office directly so we can assist you personally and work toward a resolution.

Thank you again for your feedback—we genuinely value it and will use it to improve the experience for all our residents.--

All the Best,
William Bourquin - Operations Manager

Heidi Published on Google 4 months ago

Fantastic experience: Terry Mendoza was such a huge help in getting us our house. Couldn't of done it without her. She was professional, helpful and very kind. She answered any and all of our questions that we had. So thankful for her help. She really took the anxiety out of finding a home. Thank you Terry!

PURE Property Management of Arizona
PURE Property Management of Arizona

Heidi- Thanks for your review of Terry. We appreciate you taking the time to give us a five-star review.

Abby Stepanek Published on Google 5 months ago

Fantastic experience: Every part of the touring and application process was extremely fast. The home I toured, I was not only able to autonomously manage digitally, but reschedule, and book twice in the same day. (I went back to the same home twice to make sure.) The home was extremely clean and well-maintained. Unfortunately, I was late to the party on getting the app submitted, but Elena was very accommodating in trying to repurpose the app for other homes. Since we couldn't find one that matched the location I was seeking, she promptly issued me a refund for my unique case. While the technical process (digitally) can be redundant, I felt good about real agents following up with me along the way. I'd be happy to utilize PURE again in the future.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Elena. We appreciate your feedback.

fernanda aguilar Published on Google 5 months ago

Fantastic experience: Rico did great providing amazing help with the limited access they had

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Paola Paulina Llano Barajas Published on Google 5 months ago

Fantastic experience: Ixchel was very kind and helpful and resolved our issue quickly!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Ixchel. We appreciate your feedback.

Ryan Published on Google 5 months ago

Fantastic experience: I wanted to take a moment to say that Ixchel Lopez is amazing. She stopped her day to help me with two or three different issues I was having. She was phenomenal with her customer service and follow through. Thank you so much and happy I resigned my lease with you all! Ryan

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Ixchel. We appreciate your feedback.

Luis Serna Published on Google 5 months ago

Fantastic experience: I’d like to express my appreciation for the excellent assistance I received from Denice regarding the rental condo I am considering. Denice was extremely helpful and professional throughout the viewing process. He’s support has been invaluable as I move forward with my decision.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Tigran Ayrapetyan Published on Google 5 months ago

Fantastic experience: I am a long-time client of Bennett and now Pure. I want to appreciate the excellent service provided to me by Pure, in particular by Alicia Slattery, my property management contact regarding any property management issues. She is very professional, punctual, easy to work with, and always there to take my call. Thank you Pure for having such dedicated employ!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

J B (Jamaal Tha RX) Published on Google 5 months ago

Fantastic experience: My experience with Pure Properties has been smooth and easy. I really appreciate all the help and support throughout the process.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

A A Published on Google 5 months ago

Negative experience: Horrible Renter Experience - they have a portal you have to email through, you can't call anyone, no phone numbers, emails in their portal bounce back. Terrible customer service. Update. They are still terrible. They are terrible when you move out. Anna and the rest of the staff are not responsive, they have charged fees for no reason. Very un responsive and a terrible company to rent from.

PURE Property Management of Arizona
PURE Property Management of Arizona

Hello Adam Adam, We are unable to identify you as a tenant in our system. Feel free to contact me so that we can better identify and repair any break downs in our systems. You may contact me at [email protected] and 480-969-1818

My Published on Google 5 months ago

Fantastic experience: Elena was amazing to work with! Very communicative!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Elena. We appreciate your feedback.

Shalene Dobbins Published on Google 6 months ago

Negative experience: Will accept showings but not allow you access. I got multiple messages that I was approved to do a showing but I have been trying to see a place for 20 minutes and the lockbox keeps telling me I’m unauthorized. I called and they are either closed or not interested in answering their phones. The auto message is for current renters, not prospective renters. Not happy with their company AT ALL

PURE Property Management of Arizona
PURE Property Management of Arizona

Hi Sharlene,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulty you had accessing the property. Our records show that a unique access code was sent for your scheduled self-showing, but the system returned an “unauthorized access” message. This can happen if the appointment time has passed, the code was entered incorrectly, or the property’s availability changed after the showing was scheduled.
Unfortunately, this particular home has since been rented and is no longer available for showings. We understand how frustrating this situation can be and apologize for the inconvenience it caused.
Our leasing team would be happy to help you find a similar property that meets your needs. Please reach out to us during business hours at 520-467-6920 and we’ll make sure the process goes smoothly moving forward.
— PURE Property Management of Arizona

Desiree Kleppe Published on Google 6 months ago

Fantastic experience: ELENA was so wonderful to work with! Pure property has been a pleasure to apply for homes with and made the process very easy!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Elena. We appreciate your feedback.

Micheal Glisson Published on Google 6 months ago

Fantastic experience: Todd Porter has been a long time manager of my property. I have found his service to be excellent. He is responsive, follows up, and is always ready to assist you. We have navigated the norms of property together, but I am most appreciative of his skills and knowledge when you eventually encounter situations and circumstances. He is my calm and competent "go to person". I fully recommend him and Pure Property Management of Arizona to meet your property management needs.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Todd. We appreciate your feedback.

Dwayne Hunnicutt Published on Google 6 months ago

Fantastic experience: I've loved my experience with my property manager Alicia Slattery. She has been a pleasure to work with. She's worked with my tenants and the HOA to resolve everything that has come up. I appreciate that she initiates communications with me, and promptly replies when I reach out to her. I'm thankful for her and her team's diligence.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

Sidney Chidester Published on Google 7 months ago

Fantastic experience: Ixchel Lopez, who works with maintenance, helped me with my water heater troubles over email and was so patient with me and my many questions! I really appreciated how easy it was made for me too!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Ixchel. We appreciate your feedback.

S. Newsom Published on Google 7 months ago

Positive experience: Alicia was great to work with !! They worked quickly to get my ac and water heater fixed thank you again !!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the great review Alicia. We appreciate your feedback.

Greg Glass Published on Google 7 months ago

Fantastic experience: I would like to say first and foremost Pure Property staff has been amazing to work with. My wife and I are going on our 2nd year lease agreement and having a great time in a brand new house. Our account managers Alicia and Giovanni are a diamond. They are quick to respond to my emails with follow up to make sure any issues that come up inside the property it's getting resolved. Pure Property you are the best. I recommend anyone who looking for a rental property choose Pure Property for your next rental. Thanks Greg

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks Greg for taking your time to give Alicia and Giovanna a 5-Star Review.

Victoria Inigo Published on Google 8 months ago

Fantastic experience: ⭐⭐⭐⭐⭐ Pure Management has been amazing! Anna, my realtor, made the whole process so smooth, and Liza M. was incredibly helpful along the entire way. A big shoutout to IXCHEL LOPEZ for handling my urgent maintenance request over the weekend—fast, professional, and efficient. Couldn’t ask for a better team!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Liza and Ixchel. We appreciate your feedback.

Barbara Fultz Published on Google 8 months ago

Fantastic experience: Thank you Todd for all you've done in manageing our rental house. I would recomend you to manage anyones place.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Todd. We appreciate your feedback.

Sam Ferry Published on Google 8 months ago

Negative experience: they got agreement to lower my rent after living here for 2+ years. they didn't care to share details that the lower rent is made up by them randomly increasing fees without a notice, without a reason. Causing the rent to not even go down - which would have caused me to not resign my lease. I only resigned thinking it would be more affordable, which it ends up not being at all. very sneaky things they add into the lease but fail to mention or clearly give answers when I ask. (i understand it's my responsibility to read clearly, but if they say yes rent is lowering, they should mention it will be substituted with an additional, random fee) on top of this - it's been 3 weeks, with 100 degrees and my AC has been broken. they have not done anything for the first 2 weeks to send someone over -they seem to operate doing a lot of shady, illegal things.

PURE Property Management of Arizona
PURE Property Management of Arizona

I am sorry you had a poor experience. We appreciate your feedback.

Emmanuel Curiel Published on Google 8 months ago

Fantastic experience: I have been working with Alicia as a vendor for years! We partner in getting homes back on the market quickly after a tenant moves out. She is efficient, organized, preemptive, and has a great attitude. We have learned to work together to charge tenants fairly, get the job done to a photo ready condition. Her expectations are clear and we have a great system dialed in. I would recommend anyone seeking property management services to reach out to Alicia as your investment could not be in better hands.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

Ahwatukee Airbnb Published on Google 8 months ago

Fantastic experience: I own a rental in Surprise AZ and transitioned to PURE PM in June 2023. PURE just bought the previous PM that managed my property. I have worked with Alicia (my PM) and Jason (the manager) and they are excellent. Alicia responded quickly to tenant issues and was very good in suggesting the most cost effective solution to address a leak I have. I highly recommend them!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thank you for your kind words and your 5 star review. We appreciate you taking your time and look forward to our continued partnership.

Kristie Guess Published on Google 8 months ago

Fantastic experience: Alicia is a ray of sunshine, and I truly enjoy working with her. She is committed to her owners, tenants, and contractors too!! I will recommend Alicia to friends and family, she takes the time to manage her properties with care and consideration. Thank you Alicia!!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

L B Published on Google 8 months ago

Fantastic experience: Alicia has been awesome! I manage an HOA that she oversees 4 of the individual units. Anytime an issue would arise related to any of the units (which have been rare), Alicia had it handled immediately. Her communication is exceptional, which allows me to focus on the entire community without having to constantly follow up.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

Nicole Aldaz Published on Google 8 months ago

Fantastic experience: As a Realtor I know there are many options for property management. I always refer my clients to Alicia Slattery at Pure Property Management. She prioritizes their needs, communicates quickly, and knows her stuff. Never hesitate to send people her way because I know they will be well taken care of. And she's a pleasure to work with!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

Mike Crew Published on Google 8 months ago

Fantastic experience: This was our first renter change since going with PURE to manage our property. Alicia Slattery & Elisaveta Munteanu worked with us on putting the property back into full rental condition. They answered all our questions and talked us through the entire transition. I would recommend they to anyone interested in hiring a management company.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia and Liza. We appreciate your feedback.

Kendall Plumbing and Rooter Published on Google 8 months ago

Fantastic experience: Alicia is amazing! As a property manager she is fast, efficient, and does an incredible job of prioritizes her tenants! She takes top notch care of her tenants and properties. 10/10

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Alicia. We appreciate your feedback.

Vanessa Pomeroy Published on Google 8 months ago

Fantastic experience: Julia is incredibly helpful and proactive in addressing maintenance requests. We are very appreciative of her and how easy she makes our lives as renters! We recently had our AC go out at 4pm in the middle of summer and she had someone out within 2 hours.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Julia. We appreciate your feedback.

Cayce Peterson Published on Google 8 months ago

Fantastic experience: Julia and Todd have both been very helpful with assisting on maintenance requests as well as overall general questions. I am grateful that both of them are easily reachable via email when needed.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Julia and Todd. We appreciate your feedback.

ad aa Published on Google 9 months ago

Negative experience: Pure Property/Jennifer L are terrible with respect management of Tenant deposits. The owner did not install kitchen and bathroom door handles which makes absolutely no sense. This resulted in damage to the cabinet doors. Jennifer charged us the tenants for damages even though these damages happened before we had moved it. Not sure how we are supposed to open the kitchen/bathroom cabinetry without touching the doors when there are no door handles. Many email messages to this effect have been ignored. This is unprofessional.

PURE Property Management of Arizona
PURE Property Management of Arizona

Hello ad aa,

We’re sorry to hear you feel this way about your experience. At Pure Property Management, our process for security deposit dispositions is based on detailed documentation from both the move-in and move-out inspections, which include photos and written condition reports. These reports help ensure that any charges are based on changes in condition that occurred during the tenancy, not before.

Regarding your concern about cabinet handles, we understand this can be inconvenient; however, the property was leased in the condition noted on the move-in report, and any changes in condition are evaluated against that record. We make every effort to address questions promptly, and we regret if you felt your emails were not answered to your satisfaction.

We welcome the opportunity to review your file with you directly so we can go over the inspection records and clarify how the charges were determined. Please reach out to us at 480-969-1818 or [email protected] . Our goal is always to be fair and transparent for both residents and property owners.

B. Anderson Published on Google 9 months ago

Negative experience: Started with them when they were Bennett Property Management in 2020. They were really good then. Had no issues. Once they got bought out and became "Pure Property Management," it went downhill. It became next to impossible to reach a live person when we had an issue. In the 5 years I rented with them, I easily has 4-6 different property managers. i just moved out because I purchased my own home. They are of course trying me for carpet cleaning even though I sent in proof of having it professionally cleaned, and the proof was confirmed to have been received! I do not recommend renting from them unless you feel like chasing them and going back and forth about their mistake.

PURE Property Management of Arizona
PURE Property Management of Arizona

We’re sorry to hear you felt frustrated during your tenancy. Our team follows the Arizona Residential Landlord and Tenant Act and compares the move-in and move-out condition reports, along with any receipts provided, before determining charges. We’re happy to re-review your file and correct any errors if found. Please contact us at 480-969-1818 or [email protected] so we can resolve this promptly.

Kathy Higham Published on Google 9 months ago

Fantastic experience: I’m reporting on my experience with John. He’s the only one I’ve been able to talk to so far. He listened very carefully and let me finish explaining. He was very polite. He made me feel assured that he was going to help me and have somebody call me so I can ask questions about a property that I’m interested in. He is a good employee.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review. We appreciate your feedback.

Cary Hall Published on Google 9 months ago

Fantastic experience: Great Experience working with the Pure Property Management team. Liza and Ana are exceptional with their communication and responsiveness. They answered all my questions and made the process stress free. Definitely will recommend.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Liza and Ana. We appreciate your feedback.

Daniel Salstein Published on Google 9 months ago

Fantastic experience: As a tenant looking for a rental property this company was great to work with. I worked with Elena who was excellent. She answered all of my questions, assisted through the entire process and was very responsive.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Elena. We appreciate your feedback.

Xpressive1 Published on Google 9 months ago

Fantastic experience: We were having a difficult time signing our lease electronically. For example, we'd click on a section but nothing happened. Since it was 27 pages long +- and very time consuming/frustrating. Thank goodness Elena helped us get through the process with GREAT patience. She guided us through what we needed to do on the phone with a terrific attitude. So a big Thank You to Elena!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Elena. We appreciate your feedback.

shinnosuke624 Published on Google 9 months ago

Fantastic experience: Elena San is very responsible and fast responses. It always helps to know there is someone you can reach out to and be confident that they will support you. The team work is great and everything is very smooth and stress less so far. All I need now is to make sure that all the service requests are taken care of as requested.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Elena. We appreciate your feedback.

Angela Martin Published on Google 9 months ago

Fantastic experience: Julia and the team Pure Property Management are efficient and took care of my maintenance issues in a quickly manner I truly appreciate you guys.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Julia. We appreciate your feedback.

Concerned Consumer Published on Google 9 months ago

Negative experience: Pure Property Mgmt. of AZ bought Bennett Property Mgmt. of AZ a couple years ago. Bennett was a well-run, experienced family business and they did a good job. Pure Property Mgmt. on the other hand is a DISASTER! Young, inexperienced people who call themselves property managers. Please save yourself pain and aggravation not to mention financial problems. Find another property mgmt. company!!! P.S. Many (all?) of the 5-star reviews are bogus, designed to counter the real reviews.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience has been frustrating. Our goal is always to provide simple and satisfying experiences for every resident, and we regret that we fell short of your expectations.

Robert Epps Published on Google 10 months ago

Fantastic experience: Julia was incredibly helpful with my recent work order. She promptly assigned a vendor and made sure the maintenance request was completed as expected. Julia is always friendly, professional, and responsive whenever I need assistance. Her support truly makes a difference—I really appreciate her dedication to excellent service!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for the 5-Star review Julia. We appreciate your feedback.

Salvatore A Published on Google 10 months ago

Negative experience: Scheduled an appointment to view a property and followed the steps to retrieve a key from the lock box. But there was no keylock to put the key in, only a smart lock (which was out of battery). Called Pure and dealt with customer service in India who said she would escalate the problem and I should expect a call. Wasted my afternoon and never heard back from Pure.

Catherine Dancausse Published on Google 10 months ago

Fantastic experience: My partner and I were looking at renting a place with Pure and had a great experience. Although the house we were looking at got rented out before us, Pure kept in great communication with us and even refunded us our application money. I appreciate their support in helping us find a place!

Jeff Sugi Published on Google 10 months ago

Fantastic experience: Julia was very responsive and went above and beyond keeping me informed as to the owners desires and plans. She was helpful getting a new washer/dryer quickly and dealing with a plumbing issue. Always courteous and informative. Hope she works with you forever. Thanks. Satisfied renter.

Manager Rangers Published on Google 10 months ago

Fantastic experience: Alicia and the whole staff at Pure are Great to work with. Any questions you have about there properties, they answer timely and pay there vendors on time every time. Thank you for your Partnership

mark mayo Published on Google 10 months ago

Fantastic experience: I own two rentals in Arizona, and I highly recommend Pure Property Management of Arizona. From Will and Terri, who helped me select the properties, to Todd, Jennifer, and Julia, who manage the properties, all have been excellent. They are professional, friendly, knowledgeable, and responsive to all my property management needs. A special shout-out to Julia, the Maintenance Coordinator, for her timely and thorough management of all repairs and tenant interaction. Her efforts and attitude are greatly appreciated.

Mike Moore Published on Google 11 months ago

Fantastic experience: Pure property management makes renewing your lease and submitting maintenance request very simple with their online portal and app. When I needed on my property maintenance, Julia assisted me and was very prompt and courteous.

Fugazi Published on Google 11 months ago

Fantastic experience: My power went out and Julia was quick, helpful, and provided professional service. Made the whole process smooth. I appreciate it greatly.

Erin Luff Published on Google 11 months ago

Fantastic experience: Julia C. with Pure Property Management of AZ is a LIFESAVER! The AC unit in the house my family and I are renting broke, right before the dreaded AZ summer. I informed PPMOAZ, and Julia soon took over as liaison between me, the property owners, and the AC vendors. Julia was extremely helpful, and very quick to respond to any questions or concerns I had. I am very happy with PPMOAZ and with how Julia handled my situation. Thank you!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for your 5 Star Review. We appreciate your feedback.

Emily Pellistri Published on Google 11 months ago

Fantastic experience: We had the pleasure of working with Joyce! She was incredibly professional, responsive, and helped us so quickly. We are so excited about the property! Thank you again, Joyce!

Richard Fogg Published on Google 11 months ago

Fantastic experience: Alicia Slattery is my property manager and she is the best. Always keeps me informed and helps with difficult tenants and gets repairs done quickly. I'm selling my property at this time and she has been so helpful. If you need someone to manage your property she is the right person.

Joy Freema Published on Google 1 year ago

Fantastic experience: I had the pleasure of being assisted by Joyce on my journey to find a home. She was very timely with her responses & communicated each step of the way.

Ashley Hawkins Published on Google 1 year ago

Negative experience: Terrible company. We rented over 3 years and they NEVER respond or answer phone calls. Owners beware they will not manage or show up to check on your property. we kept the home in great shape and yet they still tried to take half of our deposit. I plan to dispute/sue. Do not let them manage your property. Trust!!!

Dav Hida Published on Google 1 year ago

Fantastic experience: I am very happy with the job Pure is doing managing my rental properties. Jennifer Lebert is my property manager and she is doing a fantastic job. Lance H.

Nakisha Stull Published on Google 1 year ago

Fantastic experience: Pure Property Management made the process of finding our home an easy process. Joyce stayed very communicative throughout the entire process and assisted when needed. My family and I were very satisfied with their professional and found the application and screening was one we completed effortlessly as the platform was tailored for no complications and a stress free experience. I would highly recommend Joyce and her team to help put you in the home you desire as they successfully helped us in obtaining ours.

Aimee Fields Published on Google 1 year ago

Fantastic experience: A month ago, I would not have recommended this company to anyone looking to lease. When I first became a tenant, I had a great property manager, but she left the company. For the last year and a half I have been plagued with maintenance issues that were unresolved for very long periods of time. It was nearly impossible to get someone to answer the phone or call you back. Then a few weeks ago, I got a new Property Manager by the name of Jennifer Libert. She is amazing and has been a blessing. Not only did she call me directly when my AC unit was out, but when I called her back, she answered the phone. Whoever hired Jennifer hit the jackpot. She cares about her Tenants and she’s on it right away. I used to work for a property management, so I understand that your client are actually the homeowners but to do good service on both sides is how you were going to grow as a company! Thank you for turning your company around at least in my eyes and hopefully you keep those kind of people as Property Managers. Thank you

Lee Gibson Published on Google 1 year ago

Fantastic experience: PURE property is the best. Especially Julia who is always kind, courteous, professional and very helpful. Julia makes our jobs as service providers seamless and efficient. Love working with this company, Todd, and Julia.

Jarod Published on Google 1 year ago

Fantastic experience: The application process was extremely easy, and Joyce was very pleasant to work with. She was responsive and polite throughout the process. Thanks for your assistance, Joyce!

E Michel Published on Google 1 year ago

Fantastic experience: Just wanted to take a minute and give a shout out to our property manager Jennifer Lebert. She's always responds promptly to our questions and needs as well as those of our tenants. Thank you for all you do Jennifer!

henry tyler Published on Google 1 year ago

Fantastic experience: From day one, working with pure property has been so pleasant. Everyone has responded quickly and have been so helpful. Joyce assisted my wife with the application process Joyce was so patient and knowledgeable.

Alex Ilioi Published on Google 1 year ago

Negative experience: Honestly, dealing with this property manager and owner was a nightmare. Everything was fine until move out, but their lack of communication completely ruined the experience for me. I wanted to leave my unit in great shape so I could get my full security deposit back. When I tried touching up a few walls with the paint that was already there, it wasn’t a perfect match. No big deal, I reached out to ask about the right color, fully willing to fix it myself. If they just told me what to use, I would’ve gone and bought it. Instead, they told me not to worry about it. Straight up. So I didn’t. Then after I moved out, they turned around and took a chunk of my deposit to repaint the same walls I had offered to handle myself. After telling me it wasn’t necessary. That was the moment everything flipped for me. Up until then, I had no real complaints, but this? Shady. Unprofessional. I won’t make the mistake of renting from anything tied to PURE Property Management ever again.

PURE Property Management of Arizona
PURE Property Management of Arizona

Alex- Sorry for your experience. We appreciate your feedback and are always striving to improve.

Kate Adusei Published on Google 1 year ago

Fantastic experience: I can surely say that Pure property made my home search so easy. Especially the help I got from Joyce. She was so thoughtful and patience . never hesitated to pick my calls. I will highly recommend them anytime. Kate

PURE Property Management of Arizona
PURE Property Management of Arizona

Kate- We greatly appreciate your five star review for Joyce and our leasing team. Thank You!!

Marina De Guzman Published on Google 1 year ago

Fantastic experience: We are very thankful for Julia’s assistance. She is very pleasant to deal with and you would know that she cares. Thank you Julia. They should hire more people like you.

Emery McNairy Griffin Published on Google 1 year ago

Fantastic experience: 02/20/25 - Todd Porter is made differently. We all have tough situations in life, and for me, the biggest impact was helping me to see hope through my tough situation; Todd does this. When problems present, he works on your behalf and finds solutions that will work for all. Eternally grateful for Todd Porter! Emery

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks Emery for your 5 Star review of Todd!

Jen Hirsch Published on Google 1 year ago

Fantastic experience: Alicia is amazing. We had a bit of a rough start at Pure and are new to renting properties but as soon as Alicia came on everything changed and we are SO HAPPY with her. Amazing customer service and so responsive!!

Julissa Ruth Published on Google 1 year ago

Fantastic experience: Julia is the absolute BEST! When my heater went out this winter, she worked hard and made it a priority to schedule to get it fixed. Her communication was quick and accurate. I feel lucky to have her as a contact when I have maintenance issues.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for your 5-Star review of Julia. We appreciate your feedback!

Zach Robertson Published on Google 1 year ago

Fantastic experience: I rent an apartment managed by Jennifer Lebert. I first moved in almost six months ago, and at that time, noticed a few issues that needed to be corrected with the apartment. With a simple maintenance request, which was very professionally handled, all those issues were resolved within days. Since then it has largely been smooth sailing, with a few small hiccups here and there, such as the air conditioning in our unit starting to fail, but again the maintenance team and Jennifer were able to rapidly and professionally resolve the issue. I've lived in a few different spaces since moving to Arizona, from dorms, rented houses, and corporate apartments, and I can confidently say that I've had the best experience with Pure, and with Jennifer specifically, than any place previously. Thank you for all you do!

Ellen Koch Published on Google 1 year ago

Fantastic experience: My property manager is Jennifer Lebert, and she is phenomenal! This was my first time going through the paperwork and process of being in an apartment. I didn’t know what to expect, so of course I had a bunch of questions. Jennifer was attentive, thorough, put me as ease, and has great rapport with her colleagues at Pure. She told me, by name, who I was supposed to get emails from and how quickly I should expect a response. This made things seamless and the process as a whole less stressful. Overall, if you want someone who is passionate about people and the properties in her care, I can’t recommend Jennifer enough!

Amanda Miller Published on Google 1 year ago

Fantastic experience: A True Partnership in Property Management Excellence Working with Giovanna Danino at Pure Property Management has been an absolute pleasure. As a property manager, she exemplifies professionalism at every turn—responsive, clear, and consistently helpful. Giovanna's ability to communicate expectations and provide timely information made our collaboration seamless and efficient. One of the standout aspects of our partnership was her ability to navigate challenges with grace and a problem-solving mindset. While there were a few obstacles along the way (as is natural in any business relationship), tackling them alongside Giovanna was a refreshing experience. She approached every situation with reason, fairness, and a commitment to finding the best solution for all parties involved. At 360 Home Services, we value integrity, communication, and teamwork, and Giovanna embodies all of these qualities. Her professionalism and dedication to quality service made our work together enjoyable and productive. I would highly recommend working with her to anyone in the industry looking for a property manager who truly values collaboration and efficiency. Thank you, Giovanna, for being such a fantastic partner—we look forward to many more successful projects together! Best, Amanda Miller Co-Founder, 360 Home Services

Rachel Henderson Published on Google 1 year ago

Fantastic experience: So far, so good. I am just over a week moved in, and this has been my experience so far. Joyce answered my questions to the best of her ability, to help make the application process smooth. Jennifer the property manager and Elena the administration assistant have been communicative and go above and beyond with any help I need. Lastly Julia, the maintenance coordinator, has given me tips on how to troubleshoot any issues I've had; the garbage disposal and laundry washer. If troubleshooting doesn't work, she has someone call me to schedule a maintenance appointment.

PURE Property Management of Arizona
PURE Property Management of Arizona

Hi Rachel- We appreciate your 5 -Star Review of Joyce.

John Hohman Published on Google 1 year ago

Fantastic experience: We have had Todd manage our properties for close to 10 years. We have always felt Todd has always looked out for our best interests. Todd keeps us informed and gives a sense of peace knowing he is handling our properties.

Phy S Published on Google 1 year ago

Fantastic experience: Julia was great in handling our request! She was kind and professional. We hope to continue working with her with any other request we may have.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks for your 5-Star review of Julia. We appreciate your feedback!

Andrea H Published on Google 1 year ago

Fantastic experience: They were great. Very, very nice and polite people to help me get into a place and quick. They were quick to respond to any questions I had. It was great. Highly recommend them. Especially Thank you Joyce and Liza!

Kimberly Koch Published on Google 1 year ago

Fantastic experience: My daughter and her fiancé were looking for a rental for after their marriage and Jennifer Lebert was extremely helpful in locating a perfect rental and working with them throughout the entire process. I would recommend working with Jennifer in all future rental needs, as she made it easy, even while my daughter was simultaneously planning a wedding.

Venkat Appineni Published on Google 1 year ago

Fantastic experience: I worked with Giovanna to rent my property in Phoenix area. Giovanna was very proactive, suggested some real good marketing strategies and kept me in the loop throughout the process. While the rental market is bit tough in PHX area, her marketing strategies worked and we were able to sign a new tenant in record time. Thank you Giovanna.

Sherry Kennedy Published on Google 1 year ago

Fantastic experience: Julia was very sympathetic to situation of my garage door opener with a dead battery beeping and immediately reached out to a great company who sent a gentleman over and saved my sanity as I could hear it beep every 30 seconds from my adjacent home office. This isn’t the first time Julia has come to the rescue, she’s fantastic!

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks Sherry for taking your time to give Julia a 5-Star Review.

Sperry Peek Published on Google 1 year ago

Fantastic experience: I had the pleasure of working with Joyce and she made everything so simple. I could barely believe how smooth everything went. I would recommend anyone who is looking to move check out Pure Property Management. Their use of technology to makes the process effortless and efficient, from their website and photos to the self guided property tours.

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks Sperry for taking your time to give Joyce a 5-Star Review.

Randy Published on Google 1 year ago

Fantastic experience: Our current property manager, Giovanna has been extremely responsive and worked with us, the owner, and a vendor to quickly resolve a heating related issue we had. Giovanna has been super professional and exceeded our expectations! We are hopeful to work directly with her, and (if possible) only her going forward! Sincerely, Randy & Vianey

PURE Property Management of Arizona
PURE Property Management of Arizona

Thanks Randy for taking your time to give Giovanna a 5-Star Review.

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