PURE Property Management of Tennessee

Fantastic experience: Denice was amazing!

Fantastic experience: Rico has great customer service experience and is very knowledgeable about the company’s properties, availability and specifics

Negative experience: I would strongly caution both tenants and property owners before working with this company. I submitted an HVAC repair request on 1/29. A vendor came on 1/30 and told me I could not run regular heat — only emergency heat — in the middle of winter. From 1/29 until 2/19, when the owner ultimately completed the repair himself, I was left without a functioning HVAC system and forced to rely on expensive emergency heat. The owner’s decision to use his own technician was not the issue. The issue was the complete lack of communication from management during that entire time. No proactive updates. No clear timeline. No notice when a technician reportedly attempted to visit. I had to repeatedly chase down information myself. When I called the office manager, Lorrie Geeslin, to address the communication failures, she argued with me about the timeline, insisted they “did nothing wrong,” repeatedly interrupted me, told me she could send me a job application if I wanted to “tell them how to do their jobs,” and then hung up the phone in my face. That level of unprofessionalism is unacceptable in any industry — especially property management. If this is how tenants are treated, property owners should be concerned about how their investments are being represented. Unless this is addressed at a leadership level, I will seriously reconsider renewing my lease. And I will have to relay this information to the owner of my property.

Fantastic experience: Excellent Property Management in Nashville – Highly Recommend PURE Property Management!I've had my rental property in Nashville managed by Pure Property Management since 2023, and they were my first-ever property management company. As someone who doesn't live in Nashville, I've relied on them completely to be my "eyes and ears" on the ground, and they've delivered seamlessly and professionally every step of the way.The overall service has been great—timely handling of repairs, lease renewals, tenant issues, and everything else that comes with owning an out-of-state rental. Recently, they assigned Anastasia Durr (Ana) as my new correspondent, and she's been outstanding! Her communication is top-notch—she keeps me promptly updated on all developments with the property, handles renewals and repairs efficiently, and makes the entire process feel effortless.What I especially appreciate is how Ana proactively keeps me in the loop with the latest market statistics and insights on reasonable rental pricing. This kind of forward-thinking advice helps me stay competitive and maximize my investment without having to constantly research things myself.If you're an out-of-town owner looking for reliable, responsive, and tech-savvy property management in Nashville, Pure Property Management (and especially professionals like Ana) is a fantastic choice. They've made remote ownership stress-free for me. Highly recommended! 5/5 stars.

Fantastic experience: Lorrie and the team at PurePM are amazing, always helpful and responsive. Highly recommended

Fantastic experience: Denice was very helpful in resolving the request.

Fantastic experience: Amazing experience. My problem was very little and he did an amazing job helping me out in a short amount of time. Very satisfied

Fantastic experience: No business is ever perfect. Not one. What sets all the imperfect businesses is how they respond to those imperfections. Ownership, solutions, and urgency were front and center when I felt like I needed something more from Lori and her team. Can’t ask for much more than that. Thank you, Pure

Fantastic experience: Talked with Denice, she was very helpful

Fantastic experience: I’ve used Pure for 5 years to manage multiple properties in Nashville. They have consistently been responsive to me and the tenants, proactively identifying future issues. Would recommend.

Negative experience: Avoid at all costs! They charged us $1200 ($800 more than our security deposit) after move out for reasonable wear and tear (painting, cleaning) even when there were specific clauses in the lease prohibiting them from doing so. Plus, they did not respond quickly and in some cases did not respond at all to maintenance requests.

Fantastic experience: Rico was great with working with me. I have been approved from a home and have had a difficult time getting in touch with the property management leasing office and he has helped me multiple times try and expedite a call back. Very nice guy!

Fantastic experience: Rico is wonderful!! He’s so helpful and polite!!

Fantastic experience: When we first applied for our rental, the process felt very corporate and a bit impersonal – we honestly weren’t sure what to expect. During our time living at the property, the house itself was great. We never had issues that required maintenance, so the hands-off approach worked fine for us. Where we really saw the difference was at the end of our lease, after a change in management. The new manager was responsive, kind, and immediately helped us navigate our unique move-out situation. When I dropped off the keys, she took the time to personally explain the updated deposit process answer and put me at ease. Despite concerns about the property’s condition from before we moved in, we ended up receiving our full deposit back within a month. All in all, we had a very positive rental experience, and it’s clear the company is moving in a better direction under her leadership and team.

Negative experience: The worst service as property owner, there are no words to describe but need to experience to feel the pain. The lack of accountability and support is staggering.

Fantastic experience: Dianna was very kind and answered all of my questions. Great customer service!

Fantastic experience: PURE Property Management was extremely supportive as I embarked on my leasing journey. I am lucky to have learned and worked with this lovely staff! Thank you!!

Fantastic experience: JOHN MORANTE was a great customer service helper !

Negative experience: Horrible service from Loree n staff , play legal games was giving No due process of no renewal of lease , notice to vacate. Lies about when you move out to keep security deposit. Past 30 days, rude n liars don't recommend leasing from. Or managing property and the one person that cared, Kristian no longer works there

Negative experience: Family member is being charged, $6,600 to paint entire house when the paint was damaged prior to moving in also $3,000 for replacing normal worn carpet which she was pushed out 15 days before her lease because the owner wanted her house back to be a crook.

Negative experience: This is the WORST property management I have ever dealt with. Their management and staff are dishonest and rude. They NEVER answer the phone and when you leave them a voicemail message, they never reply. Instead of communicating with their tennenants on the phone, they send nasty threatening emails whenever they feel like it. They demonstrate as cold hearted greedy people taking advantage and extorting money from their tenants.

Negative experience: KNOWN/COVERED UP MOLD INFESTATION LESS DISCOVERED LESS THAN 48 HRS AFTER MOVE IN W/ a 2 YR OLD!!! Not even 48hr after move in (w/ a toddler) i discovered a HORRIFIC mold infestation purposeful hidden by fancy protectors and fresh plywood that was throughout the entire apartment. I know it was known because someone literally placed a envelope with the extra keys in the cabinet that was COMPLETELY covered in mold and with no mold yet on the envelope I am positive it was put there the morning I moved in. Immediately informed management and got told that everyone was out of town for the 4th of July and this is nothing they can do until Monday, 4 u be black mold. Then lied to that someone will come 1st thing in the morning inspect. Today is day 5…I have continuously called the specific property management, emergency maintenance, the main office and sent all property managers and the no show contractor, #50-#55 of the #125 Pictures of the infestation that included our entire AIR FLOW SYSTEM, REFRIGERATOR, OVEN AND ALL THE STORAGE FOR FOOD … i also made it very clear that I felt unsafe and that my entire family’s health is at risk and that is not okay and literally breaks the law. No response or acknowledgment. The main office told me that they personally spoke to my property manager and she will be calling shortly…next day, still nothing. I cannot afford to relocate my family and 2 dogs to a pet friendly hotel, in Nashville, on a holiday weekend, without any notice for a MINIMAL $900.00 and that’s if I was lucky. After my 10th call to the main office in 12 hrs, I was promised a call from whoever it is that is going to come and double check that all 50 pictures sent were valid and I guess not photoshopped. Hopefully that call comes soon because my 2 yr old is getting a rash all over and is starting to cough a lot and since last night I’ve been having constant nose bleeds, a constant migraine and severe shortness of breath. Fingers crossed that someone will do the right thing and hopefully before things get really worse or lawyers get involved!!

Fantastic experience: Frank was so helpful, informative, polite and efficient. Thank you!

Fantastic experience: We had a fantastic experience allowing PURE to drive the management of our rental. They make it extremely easy on the home owner.

Fantastic experience: I signed on with PURE about 2 months ago. I was put in an awkward position by my previous property manager by placing frustrating tenants in my home. After several disagreements on how to handle his “ideal tenants” he quit on me. I did some shopping and decided to go with PURE. The relationship did not start off on the right foot and I am sure the property managers I was initially working with can attest to that. Fast forward to this past week where I stopped by the PURE office to voice my displeasure and frustration. After communicating with a few property managers here about my issues and concerns, Kristina came out of left field and took care of these matters within hours. Her work ethic, approach and delivery of what I needed done in a timely manner was incredibly impressive. I will go on record and state that she deserves an immediate acknowledgment for how she had performed this week alone. Moving forward I would like to be working with Kristina as I have seen how handles her business and matters. Thank you again for taking care of that frustrating position I was in and hope PURE compensates you for your efforts.

Fantastic experience: Frank was excellent! So kind and full of information. I appreciate his Expertise to help me view this property.

Fantastic experience: I had an issue and called the office. I talked to Josh a representative who answered my call. He was absolutely wonderful to talk to. He resolved my issue all the while being kind, polite and very professional. Nowadays it is hard to get great customer service with a caring individual. So happy to have had such a nice experience!

Negative experience: If you read the other reviews on here then you will be reading a repeat of my review. Others on here saying pure property management does not communicate with them are correct. Their refusal/inability to communicate has costed me a few thousand dollars. Each time they say im sorry and that is supposed to make things right. Now my renter gives 60 day notice they are moving out. Pure property management NEVER communicated with me they are moving out. I found out 2 days before move out, and only because I received less than half of the monthly rent. It is clear from other reviews and my own experience Pure Property Management values making money. Staying true to the values listed on Pure Property management website would mean doing the right thing even if it's not good for business.

Fantastic experience: Anne was very helpful to get me scheduled for a viewing quickly.

Negative experience: 6/4 Claimed to return my refund in the reviews however, they are disputing the application fee with my bank. **F ON BBB BE AWARE of this company** I requested information over and over the past weeks regarding a property they had up for rent and was informed that I was first in cue and they still took my application in after the other applicants had submitted a week prior to me and were approved. This company is unprofessional and money hungry!

Negative experience: Toured this home on a Tuesday and put an application in 48 hours later and they had already had an approved applicant from the week prior. This company needs to learn communication and professionalism.

Negative experience: This company ignores you and promises you they have no other applications. The entire time they already had someone else approved and scammed you out of your money. I have great credit history and a career job and this company still ignored me when I was calling and sending emails for a property for over 2 weeks.

Negative experience: PURE is stressful having to deal with when looking for a rental after spending money on an application and not receiving any response emails or call backs after leaving multiple voicemails and messages.

Fantastic experience: Kristina was fabulous. She was very helpful, and get answers for all of my questions and concerns.

Fantastic experience: Anne and Kristena have been a pleasure to work with—both are incredibly knowledgeable and helpful. They are very approachable and communication with them has been seamless. I highly recommend reaching out to either of these wonderful women!

Fantastic experience: Anne has been helping me get into a property. From coming out of town she has been very helpful and very fast to respond. It gives me a lot of hope with renting through PURE.

Negative experience: I am extremely disappointed with my experience with Pure Property Management of Tennessee. From the start, their communication was terrible. My calls frequently went unanswered, and when I did get through, it often felt like I was talking to someone who had no idea about my issue. To make matters worse, their fees are exorbitant, and they nickel-and-dime you for every little thing. I felt like I was constantly being charged for services that were either poorly rendered or not rendered at all. I still have not receive my security deposit since July 2024. I would strongly advise anyone looking for a property management company in Tennessee to steer clear of Pure Property Management. Their lack of communication, poor maintenance, and excessive fees make them a company to avoid.

Fantastic experience: Anne has been very helpful and go over and beyond! Anne is very understanding and supportive of your needs and wants and continue to find solutions.

Fantastic experience: Anne was great! I really appreciate her.

Fantastic experience: Gabriella was very helpful! Process was super quick and easy!

Fantastic experience: Anne was very prompt in her responses and consistent reaching out! Was there every step of the way!!

Fantastic experience: Anne has helped me through the touring and application process and has been the absolute best! I am so grateful to have someone I can rely on for any questions or concerns. She has been the biggest help!

Fantastic experience: Anne was great. Answered all my questions quickly and very helpful along with friendly. Highly recommend. Thank you Anne for making the process so smooth!

Fantastic experience: Anne from PURE was extremely helpful ! She was very accommodating when i was running late & had great communication . Highly recommend!

Fantastic experience: Anne was extremely helpful and patient with my questions!

Negative experience: My experience with Pure has been unpleasant to say the least. It started when we first moved in. We were given the option of paying a refundable deposit up front or paying additional money every month which was nonrefundable. We went with the latter as moving states can get costly and we preferred to hold onto the money. The choice was made via a simple checkbox with no additional context during the signing of the lease. (This will be important for later) We were told the carpets were cleaned but it was apparent the previous tenant had pets and the dog hair and dirt was everywhere so we had to purchase our own carpet cleaner. Shortly after that we discovered that the carpet had been pulled back from wear or the previous tenants pet which caused the tackstrip to be exposed in a high traffic area which posed a danger to my toddler. This took them three weeks and two separate contractors to get fixed and when it was, it was a patch job to say the least. As a landlord myself I believe in doing our best as tenants to preserve the state of the property. We even had it professionally cleaned by the highest rated cleaner in the area on move out. Despite this we were stuck with a massive move out bill with professional cleaning added although I had told them I already had it cleaned. They also billed me to have previous issues fixed by me like peeling linoleum in the kitchen. I was also charged for the patching and repainting of TEN walls. We only have three mounted TV's so I find it extremely difficult to believe that there were ten walls that were damaged beyond reasonable use. The cherry on top is that all that money we paid in addition to the rent in the form of a "nonrefundable deposit", was not counted towards anything. All in all terrible experience and would not recommend renting from them to any family or friends. Listen to the negative reviews and stay away.

Fantastic experience: I reached out online to view the property and Anne was very helpful about setting up an appointment for me

Fantastic experience: Anne from PURE was incredibly helpful in making our rental tour experience seamless. She was great at communicating and helped us adjust our schedules when things changed. Highly recommend!

Fantastic experience: Gabriella and Anne were incredibly helpful and responsive with our application process!

Fantastic experience: Anne was very helpful and knowledgeable about the property and answered all my questions.

Fantastic experience: Gabriella was wonderful. She helped us out through the whole process on getting our first home. Thank you!!!

Fantastic experience: I submitted inquiries about the property and Anne was so quick to answer my questions and made sure I had everything I needed! She was great!

Fantastic experience: Anne made the scheduling process of viewing property seamless. Excited to continue working with her.

Fantastic experience: Gabriella was super helpful and responsive! Made the overall process easy!

Fantastic experience: Great service, very satisfied Thank you Anne for your great help and for being very kind.

Fantastic experience: Anne was fantastic! Very responsive and followed up with us along the way.

Fantastic experience: Anne was very helpful and understanding.Great service and communication.

Fantastic experience: Anne answered my questions very promptly and was highly professional.

Fantastic experience: Anne offers a quick and clear attention of the property for rent. Very satisfied with your attention. Thank you..

Fantastic experience: Working with Gabriella has been a pleasure. She is super knowledgeable, quick to respond and had all of the information we needed.

Fantastic experience: Anne was amazing, very well spoken and she had the willingness to help me. We need more Anne’s in that profession. Thank you Anne!

Fantastic experience: Gabriela Barroso was extremely attentive and responded quickly. Thank you for all your help!

Fantastic experience: Working with Pure was great! Gabriela Barroso was very responsive during the application process and Anne was very helpful in resolving an issue with the self-tour. Can't wait to move in!

Fantastic experience: Everything worked out great and on time for me! Thank you to Gabriela for her immediate response to all my questions!!

Fantastic experience: Gabriela was a pleasure to work with and for something as big as being approved for a home she clarified any questions I had and made me feel more relaxed about the process.

Fantastic experience: I am incredibly grateful for Gabriela Barroso and the amazing support she provided during my application process. She was professional, attentive, and truly dedicated to ensuring everything was completed smoothly and on time. Gabriela went above and beyond to answer all my questions, guide me through each step, and provide encouragement along the way. Her expertise and patience made a potentially stressful experience so much easier to navigate. I can’t thank her enough for her help, and I highly recommend her to anyone in need of assistance with applications!

Fantastic experience: Anne helpful when I was trying to get a showing for this apartment, she guided me through the steps and I really appreciate all her help. Hopefully my application goes through and I get approved for the apartment.

Negative experience: Not easy to get ahold of by phone or email just to lease a property. Also not good at listening to their clients when processing applications and getting paid three months upfront in advance.

Fantastic experience: Gabriela has a been a tremendous help in us getting into our rental. Looking forward to working further with her.

Fantastic experience: Gabriela Barrosa was verrry helpful in getting me approved and into a great apartment fast and easily!

Fantastic experience: Gabriela is very friendly and very helpful. The application process was very much less painful with get assistance.

Fantastic experience: Anne was very helpful, provided me with information and made a stressful situation easy to navigate. The constant communication ensured me that I chose the right property manager. Thanks Anne!!

Fantastic experience: the overall experience i’ve had with PURE, especially Gabriella, has been such a breeze and eased my anxiety more than i could describe. it’s my first time renting and going through the processes of it, but they have been so helpful and patient with me throughout the entire process. their communication is on point, always friendly and responding in a timely manner!!

Fantastic experience: The experience so far has been very good, Anne has been very attentive and always returns contacts and helps by clarifying doubts and providing answers. Very good.

Fantastic experience: Very efficient and friendly. Anne was a big help for such needy person like myself. Easy application and was approved quick.. couldn't ask for any better

Fantastic experience: I had a great experience with PURE! I worked with Gabriela Barroso. She was professional, quick to reply, and provided all the information I needed for renting my apartment. I would definitely work with them again

Fantastic experience: Currently going through the process of renting through this company, application and other fees may be a little exorbitant but the team has been very accessible and helpful. Gabriela Barroso has helped get the final details of our contract set and guided us through. Special Thanks to Joesph Hooper who was able to answer all preliminary questions while we looked at a particular residence.

Fantastic experience: Very pleased l just wish he was ‘allowed’ to come more often than 12 or 14 days. He is very conscientious; he sees things and just takes care of them without us having to ask!

Fantastic experience: Repairs to the garbage disposal and the air conditioner was completed. I'm satisfied with the work. Thanks so much!

Fantastic experience: Ariel Ramos is the BEST leasing agent I've had the pleasure of working with. Due to being on a time crunch with my current to new living situation, I was really stressed about coordinating information back and forth between myself, my two new roommates that all have conflicting work schedules, and with Ariel but he made it SO EASY! I am new to renting so I was nervous about the whole process but Ariel provides reassurance through action. He was extremely patient with all of my questions (I asked and called him A LOT), he was respectful, and I feel as though he genuinely listens to each of his clients and adjusts his process to fit their needs. We were laughing together our last call! He was very considerate of our time constraints and expedited the process for us which has allowed us to sleep well knowing that we will be able to move in on the date that we asked for. Great response time to emails as well! I am only allowed to give him a 5 out of 5 but if I could exceed that, I would give him more! He definitely went above and beyond, stepping up to help answer as much as he could, whereas other people would have told me that I'd have to ask someone else or given me another number to call. Someone give this man a promotion! From a new Very Happy client, Thank you SO much for your help Ariel Ramos!

Negative experience: This company is all about making money. After a 12 month rental on my Nashville, TN townhouse, they charged me a fortune to "Spot Clean" and "Spot Paint" when the tenant moved out. After I saw the halfway cleaned / spot painted walls in my townhouse, I requested for them to come back to clean. I was asking for a premium price due to location. I told them they can't see a dirty car and expect top dollar from the buyer. They charged me again to come out to "Clean and paint" and threatened me to a collection agency for not paying them to do what I paid them to do the first time. The agent totally agreed that it was a halfway cleaning job and has taken too long to get it cleaned! They used a tree company to clean, an air-conditioning company to paint. They just want the monthly income that is mailed in or electronically sent. Beware of Management Companies. Check them out before signing them. Pure acquired the old management company and lost all respect. Never again will I use this company. Shame on anyone who hires them without checking out their "5 Star" rating!!! They are not even associated with the BBB. Now I see why!! I do not recommend this company to anyone. They also claim they have 10,000+ 5-Star Reviews 4.65 Average in 2024. Where are the reviews

Negative experience: Cleared my schedule and drove thirty minutes to a self-tour that was confirmed by Pure several days prior. No one answered my texts or calls to get the key code to get into the home. A frustrating waste of time

Fantastic experience: Ariel was very helpful and a pleasure to work with in the leasing of a rental property. He assisted us with any questions and concerns that we had.

Positive experience: Unit I rented was ok overall, did not fix the deck until I moved out. Only received half of my deposit back. They claimed I did not paint over spots but the paint left was from 2017 and not usable to fixing. Took over 30 days to get deposit back

Fantastic experience: Ariel was a pleasure to work with! He was quick and detailed. Made the process of applying to a home easy! Thank you Ariel!

Fantastic experience: Hello I want to thank you for being a professional but a very kind person Ariel for helping me to get my mother into this apartment you very professional and you told me everything to do so I do appreciate that

Fantastic experience: The process was expeditious with Mr. Ariel Ramos!! His professionalism and personality are top tier! He doesn’t play when it comes to timelines!! I recommend

Fantastic experience: Ariel was super informative. I had a list of questions and he answered them all smoothly. Ariel made sure I had everything answered before I got off the phone. Very nice and professional! I hope to continue to work with you all this year.

Fantastic experience: Ariel was amazing and very easy to work with. Very responsive. 10/10 would reccomend

Fantastic experience: Ariel Mention has been very helpful and supportive throughout my application process. Helped me with all and issues or questions I had. Thank you.

Fantastic experience: Ariel was amazing, he helped us every step. Any concerns or questions I had...he was on it

Fantastic experience: Ariel was great and super responsive to all of our questions. He helped us through the application process and responded to everything in a very timely manner. He made the process very easy for us.

Fantastic experience: My leasing agent, Ariel, has been a great help thus far in my home search. He is communicative, friendly, and prompt with his responses.

Fantastic experience: Ariel has been very diligent and helpful in moving my son and his roommates application along. I appreciated his time and knowledge on what I should do to move the process along. As I am a guarantor for the rental and don't live in Nashville, Ariel reached out and helped me with some of that process. He also has been super friendly and understanding with the 3 applicants time as they are working and trying to complete all the process. Ive done this several times with different entities for my daughter and son in the last few years and this is by far the best service we have had. Thanks Ariel for working to get them a quality place to live. Randy

Fantastic experience: Ariel has been so easy and nice to work with. Finding a place in Nash is stressful, so it helps having someone who will stay in touch/contact.

Fantastic experience: Ariel was very patient and informative throughout the process! It was a pleasure to work with him, as he was able to preserve our lease for the property we loved so much. Thank you to Ariel! Well done

Fantastic experience: I really just want to take the time to say what an amazing Employee Ariel is! He has been so professional, kind, quick, efficient and even checked in after he didn’t have to any more! I am so appreciative! Thank you!

Fantastic experience: ⭐⭐⭐⭐⭐ I cannot praise Kyle and his team of professionals enough! From the moment I entrusted them with managing my property, they have exceeded all expectations. Their professionalism, responsiveness, and attention to detail are truly exceptional. The team consistently goes above and beyond to ensure both myself and my tenants are happy and satisfied. Their expertise in handling all aspects of property management, from leasing to maintenance, has provided me with peace of mind and confidence in their services. I wholeheartedly recommend Kyle Lehning and his team to anyone seeking top-notch property management services. They are simply the best in the business!

Fantastic experience: Had to rent an apartment in Nashville on short notice as I am moving for work from Wisconsin. Ariel with Pure property management was dedicated and responsive and helped me get into the place I wanted quickly. Can't say enough good things right now!

Fantastic experience: Fast and friendly service. Ariel was super helpful with answering my questions and getting a viewing set up for me. I’m so excited to check this property out!