Copper Key Realty and Management

Fantastic experience: Excellent response time and communication. Copper Key Team is awesome!!

Fantastic experience: Copper Key is very responsive when there are issues, they’ve always responded quickly and take care of most issues instantly.

Fantastic experience: After jumping through all the hoops to actually rent the house, since that time I have been pleased. The first two properties we looked at were absolutely horrible and I wondered if that was how all their properties were presented. Then we were shown a great property that was clean and had everything I was looking for. A few issues that needed to be addressed before my move in a walk through were taken care of and my walk through was completely enjoyable as the house was CLEAN AND WELL MAINTAINED. I am looking forward to a long and enjoyable lease with this company. Update on my review. Still with Copper Key and just signed a new lease. Same house. Their response to any issue is spot on. Immediate. Friendly and they follow up after the fact. I wish this company were in other states. You can’t go wrong leasing from them. Put a request in for a very minor issue. Very quick response and great communication and willing to work around my schedule. Five stars for professionalism and politeness. Thanks so much.

Negative experience: I rarely leave reviews, but I feel others should know my experience renting through this company. From day one, the home was in poor condition. The porch felt unsafe, with wobbly and rusted railings. There was trash under the porch and around the property at move-in. The HVAC even had issues because there was debris in the vents. Inside, the condition was honestly shocking. I had to deep-clean before I could even feel comfortable living there. This included cleaning rat droppings, mold in the shower handle, clogged and dirty drains, greasy cabinet handles that needed bleaching, and cabinets that had to be sanitized and lined because they didn’t feel clean. Several lower cabinets had water damage, and some drawers and cabinets were visibly stained from prior tenants. The walls had bubbly paint and poorly patched areas at move-in. The refrigerator was also in rough shape. The water dispenser had mold that I had to disassemble and clean with bleach, and it was still stained afterward. The freezer had a large crack, and the area underneath the vents was extremely dirty. I cleaned it as thoroughly as I could. Despite the condition I received the home in, they later charged me for cleaning and were extremely strict about small cosmetic items. That felt unfair considering the move-in condition. Maintenance concerns were often dismissed as “cosmetic,” even when they weren’t — like a laundry room shelf that was falling down. Storage in the home was limited, yet tenants are penalized for trying to make the space functional. The “security system” was not functional at move-in. They didn’t have codes for it or the locks and had to replace things after I moved in. The fire alarm system was overly sensitive and went off frequently, including in the middle of the night or during normal cooking. Near move-out, there was also a leak by the washer/dryer that caused moisture buildup and a strong odor, raising concerns about mildew or mold. Communication during move-out added to the stress. I was repeatedly contacted to allow tours for new renters while still moving out, and the calls continued even after I vacated until I blocked the number. I was given a $150 cleaning credit when I moved in due to the home’s condition, yet was later charged more than that for cleaning at move-out. That felt inconsistent. Overall, I tried to take care of the property and be a responsible tenant, but the experience was frustrating from start to finish. I hope management improves their standards, transparency, and maintenance response for future renters. I would add the photos but they were uploaded to the maintenance page and I don’t have access to them. The ONLY good part of this place is their maintenance people!!! Everyone else is a nightmare to deal with.

Negative experience: MILITARY FAMILIES BEWARE I would absolutely never recommend this company for a rental property. We are a military family, my husband is in training so I did our move alone and after 3 days in the car moving from south Texas to Tennessee we got our keys and the house was absolutely filthy. I spent well over 8 hours cleaning before our household goods were delivered. I let the company know how upset I was with the condition of the house and was told that everyone has varying levels of clean and that the house was cleaned and everything was painted before we moved in. They offered me $50 which I’ve never received and told me my house had cosmetic damages. I informed them that if I have been able to clean the handprints and stuff from the walls it’s not cosmetic it’s just dirty. I cleaned prior tenants hair from the sinks, beard trimmings from the bathroom drawers, pee was so bad on toilet seat bolts from the prior tenant that I had to replace the seat, food splatters in the kitchen, handprints and other dirt from walls and baseboards, picked up small toys from the carpets bc they hadn’t been vacuumed, I even had to clean splatters of something from the ceiling and so much more. The garage had never been cleaned and idk if they know what fresh paint is but I do and there was none of that. There were several things broken when we moved in but I will give credit here, they are great at fixing things timely! It’s a shame that the home was left in the condition it was and the service and handling of the situation left a lot to be desired for a “professional” company. Edited to add: I attempted to call and left messages twice for the owner who did not respond. I was not the only one with this complaint. I found 19 other military families with the same issue. 6 I’ve personally spoken with! The sight unseen form allows the company to not be held responsible for arriving to a filthy home. Absolutely disgustingly predatory behavior by them.

Fantastic experience: The Copper Key Team has been amazing to say the lease! I left a rental company and went to a private landlord but had to move unfortunately and I was so hesitant to be back with a rental company again after my past experience, but Copper Key has made everything so easy and the communication is on point! Michelle that showed us many houses before I found the one that felt like home, she was fantastic and would recommend her to anyone and will also use her for all my future needs! Taylor and Sharon have also been amazing and so kind! I work for a construction company and to receive the same experience I give out is refreshing! I highly recommend Copper Key!

Fantastic experience: Thank you very much for taking care of the issue so thoroughly. I truly appreciate you coming by even on January 1st and resolving it so promptly.

Fantastic experience: Great company to work with, everyone was friendly and helpful whenever we needed help with anything.

Fantastic experience: Had a positive experience all around with maintenance. I got a call beforehand as a heads up. The work was completed the next day. They guys kept everything clean and didn't make a whole bunch of noise. They did a really good job by the way! Thank You again

Fantastic experience: My husband and I rented with CKRM for 11 years and by far the best experience we've ever had. Cheryle and her team are hands down the best! Very attentive, maintenance tasks done in no time and quick to answer any questions. They care and they listen! They’ve also helped us with our forever home today and we are very grateful for everything CKRM has done for our family ❤️ Shout out to Daniel too! We would recommend Copper Key to anyone!!

Fantastic experience: They were quick to reply to my request. The person providing the service arrived within a few hours.

Fantastic experience: I’ve had excellent response time & service appointments with Copper Key’s Management. Most responsive management company I’ve ever had experience with.

Fantastic experience: Recently started renting through copper key. They have been great to work with and quick to respond to any issues or comments we may have. Their maintenance team is amazing and very helpful.

Fantastic experience: Choosing Copper Key was easy due to the nice properties and reasonable prices. Since move in I’m loving my new space. No regrets!

Fantastic experience: They made move-in a very smooth process and also respond quickly to emails and maintenance requests!

Fantastic experience: Copper key is a good property management company. We have been renting from them for 7 years now. Maintenance is done efficiently and quick, rent seems pretty reasonable. We have very few complaints with how things are ran with us, and they have treated us with respect and taken good care of us. Thanks Copper Key.

Positive experience: Initially I 1 star reviewed because of the occurancies that lead up to move in. Now that Ive been renting through Copper Key for a few months I would like to improve my rating as since we have moved in all matters have been taken care of with open and clear communication… IN A VERY TIMELY MANNER!!! Maintenance has now been done 3 times, all occasions a solution was reached within 24 hours. Only thing keeping this review from 5 stars is OUR SPECIFIC EXPERIENCE, that I dont feel would happen very oftenly. Office staffing is very professional and polite, overall satisfied with the home the home owner/management provide to my family and I. In attached photo, a tree branch from neighboring property was falling into our property, and was removed within 24 hours of the request!!! Phenomenal service

Positive experience: House was beautiful just at end of lease about up downstairs air conditioning stop working never got fix for 3 months I believe and kept finding things need be done to the house pretty sure they will put blame on us but I have pictures. Got 2,000 deposit of my money let’s see how this goes with getting some of my money back.. after paid 500 for deposit fee for dog didn’t won’t us rent again they should just told us ahead move instead taking our money and was only two payments late was other reason but no air dish washer and sink stayed messed up. Son have asthma to deal with no air and house has mice very bad all in ours beds poop and pee house was so attractive to nats bad as well.. and reason while late on payment due to personal reasons had pay for my father funeral pass away with cancer but payments due before fifth and was only 3 or four days late and we didn’t mind paying late fee cause at end of day still got paid with no air conditioner and other issues. Be blessed

Fantastic experience: I have been a tenant with CKRM for nearly three years now. Recently, I encountered an issue with my toilet. After submitting my maintenance request, I was pleasantly surprised to receive a response within the hour, and my toilet was fixed promptly. I appreciate the professionalism and quick turnaround times from the team. Thank you for your continued support!

Fantastic experience: We have worked with Nate for many years, on both the buying and selling side. This summer we moved once more; our home had a value of around $265,000. Nate shared targeted recommendations for updates that would maximize its appeal to future buyers, and with that in mind, I followed his advise and invested less than $10,000. The results were incredible. We sold for $295,000 in just 9 days! That said, I hope to never move again, but if we do, Nate will be our realtor. He is honest, upfront and knowledgeable and a pleasure to know and to work with.

Fantastic experience: Copper Key Realty and management was absolutely outstanding to work with. As a landlord, having a trustworthy and reliable property management team is essential. Their communication was excellent, keeping me informed about everything related to my property in a clear and timely manner. The team was always professional and made the entire process seamless, which was especially important for me since I was out of state. They truly made my life easier, and I highly recommend Copper Key Realty to anyone looking for property management services.

Fantastic experience: If anything needs to be fixed in my Apartment, Copper Key is very fast and only sends professionals. No duct tape or 550 cord repairs like some slum lords. They really care about the condition of their properties.

Negative experience: Review The short version: damage, filth, and lies. I have a cautionary tale for both landlords and tenants. I trusted Copper Key to care for my property; they allowed the tenants to amass a rodent infestation that caused thousands of dollars in damage over years. The mice chewed the ductwork in the crawlspace, which then began forming condensation, which went on so long the subfloor rotted. The ductwork was dated, but had been holding up just fine. Who is responsible for pest control, you ask? The tenants, they reply. Who is responsible for damage due to pests the filthy tenants failed to control? The landlord, obviously! The landlord who has absolutely no access to the property while it is under their control. And if the management company claims they found no evidence of mice in the house, even though the crawlspace has an infestation, whelp, that makes it a landlord issue, along with all the damage. Damage that they could not explain, until I pressed them to figure out what caused the rotting subfloors. Only then did they bother to send someone into the crawlspace. Had I not pursued the issue, they would probably have rented it out to the next unsuspecting schmuck, and the new tenant would have had an infestation to deal with. Copper Key claimed (see email) there was, “no evidence,” the rodents made it into the house, which therefore absolved the tenants of all responsibility for the pests and any damage. So I decided to pop by and have a look for myself. Imagine my surprise when I found hundreds of mouse droppings. Just everywhere. They were on top of the water heater, in the cabinets and under the sink (see photos). There was no missing this. It was disgusting. They later claimed “a few” mouse droppings was not enough to prove the tenants knew. This was more than a few. “What about your insurance?” you might ask. Since the damage took years to occur (as this damage did), the insurance doesn’t cover it. They call it neglect. And the damage continued for years, while Copper Key happily charged me to inspect the property every 6 months (interior cosmetic, in fairness) and reported each time that the tenants had passed. I guess I should also bring up the time they repaired a brand new stove, which was still under warranty. The repair for one burner cost nearly as much as the stove. Not a huge deal, but it did bug me. Just careless incompetence. I hope this saves someone the heartache and financial strain (and disgust!) I have enjoyed thanks to Copper Key. What a terrible experience all the way around. My little house didn’t deserve this. Neither did I. And they’ve been nothing but professionally belligerent when it comes to protecting the tenants that allowed the infestation. I should also add, I discussed this unfortunate situation with another management company and under their policies, the tenants would have been held responsible for pest damage. Truly, the day Copper Key can explain how the landlord has no access, and the tenants are responsible for pest control but not damage or cleaning if they fail in that responsibility, and how evidence of mice in the house is not evidence of mice in the house, I’ll drop it. I’m so disappointed in them. The worst part is they’re really nice people to your face. Imagine telling someone your inspector is “thorough” but she’s too short to see the top of the water heater, so I guess she just doesn’t need to look. Because step stools don’t exist maybe. The water heater, where ~50-60 mouse droppings were located. Which still counts as, “no evidence” of mice. The water heater I saw just fine, at a lofty 5’2”. It’d be funny if they weren’t serious. Update: they gave me $240 out of the filthy tenants’ deposit to cover repainting, replacing the blinds, fixing the water damage caused by the tenants, and removing the rodent infestation allowed by Copper Key. So yeah, if you’re hiring them to manage your property, I wouldn’t. Worst experience of my life.

Fantastic experience: The communication with Copper Key has been wonderful! As a busy professional, their attention to detail and quick turn-around on answering my questions and assisting with repairs on my rented property has been a dream come true.

Fantastic experience: They managed my home with incredible professionalism, care, and attention to detail—making everything feel effortless on my end. From day-to-day upkeep to tenant coordination, they handled it all. When I decided to sell, they didn’t just help—they led the way. Their guidance was transparent and always in my best interest. The entire process was smooth, and I felt supported every step of the way. What really stood out was their kindness and integrity. They treated my home like it mattered, and they treated me like I mattered.

Fantastic experience: Copper Key have been amazing. We’ve never had an issue with them. If something needs fixing they have been very helpful and professional. Sometimes our neighbors are a little challenging to deal with but it’s been an absolute pleasure dealing with Copper Key.

Fantastic experience: We have been renting our home under Copper Key Realty for three years now and have had a great experience! Also any issue or maintenance that we have need has been addressed and fixed within a timely manner. I definitely would recommend Copper Key Realty.

Fantastic experience: I've used Copper Key for the past five years to manage my properties and they've taken care of everything I've needed! I would recommend to anyone looking for a management company in the Clarksville area.

Fantastic experience: This company managed my home as a rental for seven years and then sold it! They were wonderful throughout the process, they were extremely communicative, and I felt like they always worked in a way that was most advantageous to me. I highly recommend these guys for management, as a realtor or for both!!

Fantastic experience: I have no problems with Copper Key at all. I’ve been renting from them for five years. They have been most helpful in many ways. If I have a problem. I let them know. Then people show up to fix it

Fantastic experience: Copper Key has been amazing. They're always responsive and helpful. By far the best team I've dealt with during my rental history.

Fantastic experience: I had the pleasure of working with Cheryle and Taylor on a recent sale transaction. They were responsive and on top of things. The transaction went very smoothly. Highly recommend!

Fantastic experience: We just signed a lease with copper key about 8 months ago and I can gladly say they are very attentive and friendly! Whenever we have had to put in a maintenance request it is easy to do and they’re fulfilled very quickly! I have no complaints with copper key!

Fantastic experience: We have been tenants of Copper Key Realty for 3 years now and have been very happy. Everyone in the office has been super nice and informative. They are always on top of any maintenance requests. Definitely will be the only rental company we will be renting from until the military sends us somewhere else.

Negative experience: If I could give negative stars, I would. This was the worst realty customer experience I’ve ever had. Communication was terrible; follow through was deplorable and making us feel like we mattered, non existent. The guy who “helped” us was late AND didn’t even bother showing up for an appointment. He actually said, “I’m not supposed to do this, but you can put the code in for the property and show yourselves around.” What?! 20 minutes before we were supposed to see another house, he calls and says, the tenants who occupied the house didn’t leave the key and there was no spare key to get in. 20 minutes before the appointment! He said he would call once a new key was available, we’re STILL waiting on that call, 3 weeks later. We would highly recommend anyone interested in using this company to go another direction. The service is poor and there are better companies that will actually do their job!

Fantastic experience: Cheryle Strong, who works in property management in Clarksville, TN, is a true professional. I had the pleasure of meeting Cheryle during a continuing education course, and it was clear from our conversations that she genuinely cares about providing the best possible service and experience for her clients. Her dedication and professionalism stand out. Highly recommend!

Fantastic experience: They have been on top of every repair we've needed, often responding within 24 hours to deal with it. We're grateful for their professionalism and promptness.

Negative experience: One of the worst rental experiences of.my entire life. The property was a dump. When we moved in they didn't even clean the place. The landlord did all his own repairs and everything was shabby. Many times we asked for repair work and the landlord arrived and never fixed a thing at times even making the problem worse. Management will charge you for every little thing and nickel and dime you to death.... IF YOU ARE MILITARY DO NOT RENT FROM THEM.

Fantastic experience: I would recommend CopperKey as a renter or homeowner. I have complete faith in their ability to manage a property and make sure it is well taken care of. Their maintenance team is always wonderful. They are quick to respond and keep both the owner and renter in the loop. The office has always been friendly as well. Renting is not always easy but this company seems to genuinely care about their clients. Side note, as with any rental agency, take pictures and document any damages as soon as you move in. This protects you and the agency when it is time to move on. Happy renting!

Fantastic experience: It has been an absolute pleasure and peace of mind retaining property management services with Copper Key for the past 4 years. The staff are very communicative and professional, they maintain the property and services without flaw, and are steadfast in all aspects of what they state they will do. If anyone deserves accolades for their business practices...look no further than Copper Key Realty and Management!

Negative experience: We hoped they would get our house rented since we had just moved to a new state. We waited to reach out for a couple of weeks only to discover they hadn’t made a single effort to have it rented. They forgot they had the keys until we asked for an update. In the weeks our house was left vacant and animal got into our attic, chewed wires, and poked a hole through our ceiling which ultimately cost us hundreds to fix. They emailed saying our house was “infested” with rodents (which was really just 1 squirrel), but never sent pictures, never elaborated on how we should fix it. There was no communication within their own team (although they would gaslight and say “you never addressed ___”) so we’d hear a quote from one person that was hundreds of dollars different from what someone else told us. Also they’d been sending correspondence to the wrong email the entire time instead of my husband! And they wanted to nickel and dime us for every little thing. I repeatedly told them the carpet was not stained, it was vacuum/traffic lines from my kids playing before we left. And they said we’d likely have to replace the carpet in every bedroom! When I emailed saying how disappointed I was that I was constantly repeating myself saying “go ahead with _____ repair” “again, I don’t want to pay to have _____ unnecessarily replaced” the owner sent me a condescending email saying we’d never get it rented and that she would never want to rent for people like us anyway… because I wouldn’t allow her to bully us into unnecessarily spending money on “repairs” that we all know they get a cut from! I couldn’t believe the lack of professionalism from the owner. Because of them we wasted thousands having our house sit vacant for a couple of months until we could travel out of state to take care of things ourselves. Btw this was the market feedback after we rented it on our own. **Edit to reply: late review because life is hectic, but I didn’t want others to be unaware like we were. We lost thousands in unrealized rental income and repairs. Of course it took an additional 3 months to rent! A chain reaction of damages occurred due to CKs negligence! And since we live out of state it took weeks before we were able to assess the damage. It wasn’t a lack of finding someone willing to rent, we told them upfront in the listing what the timeline looked like. ~70 applications, happily wanting to rent our home “as-is” (minus the things that had to be fixed after handing our keys to CK). But nevertheless, this is the dismissive reply you’re gonna receive from this company. They will never admit to their wrong doings glad to say we dodged a bullet!

Negative experience: If I could possibly give 0 stars O would! The rudest staff O have ever met in my entire life! Was talked over, spoken to like I was a child, and flat out ignored by the front desk worker. I asked to speak to the office manager, who only made the situation worse. When I expressed the unprofessionalism of the previous staff member, I was told to stop yelling to which I did not. I was told she did not know what the problem was and basically was not going to even attempt to remedy said situation. I simply asked us this you stating you do not want my money as I am attempting to be a paying customer of approximately $2,000 monthly. She stated I do not know if I want your money or not. I asked once again to speak to someone who could treat me professionally and help me with the issues and concerns I had. I was then gestured the door. I asked for her name and the name of the rude front desk employee, to which I was told they did not have to provide that and told to leave. I responded that I would leave a review and allow every RN I personally know and military member I personally know how I UNPROFESSIONAL staff was and to have a great day. 0/10 would NEVER recommend!

Fantastic experience: We haven’t rented a home since college, and that was a very long time ago! The staff and all their maintenance team have been awesome and walked us thru every step with patience and kindness. Well done Copper Key!

Positive experience: Just completed a 12 month lease with this company and I have no complaints with the rental office. While I was staying in the home, there was a discrepancy about maintenance between the homeowner and the company, (homeowner contacted me and updated me through the process), which I believe led to the homeowner canceling her contract with this property management … and forcing me to vacate and find another rental property. The only downside I have with the rental company is there is an extensive move out cleaning list. I hired a cleaning service to complete the cleaning list ( I have receipt), but unfortunately the job was not done to their satisfaction. I was told a lot of cleaning services in clarksville do not met their requirements. I ended up having to pay their company to also complete the cleaning. Painting, don’t bother doing it. Some painted spots were acceptable, others were not. Idk if it was cheaper to paint, or cheaper to not paint. lol in the lease they mention don’t paint, but it will be between 25-45$ per wall to paint/ spackle etc and the charges will be passed to the tenant. which could equal a lot if you like to hang flat screens on the wall, hang pictures, curtains, etc. Idk when rental companies made the switch from covering these things, to passing them down to tenants.

Fantastic experience: I just want to say that Copper Key Realty and Management are an amazing company to work with. For almost 10 years they provide their management services and were always great. Unfortunately I had to sell my home but even though, they were still able to help me with the selling. I was able to sell my home with in 3 months. Thank you for everything.!

Fantastic experience: I personally have never had an issue with Copper Key. This is my second time renting from them and I appreciate the easy and quickness of being able to schedule maintenance. They have answered all the questions we threw at them. I’d definitely recommend them.

Fantastic experience: I’ve had a great experience with Copper Key. Every time I reached out to them with a concern or issue, they responded quickly and came to fix it right away.

Positive experience: UPDATE: Added a star because they’ve been addressing our concerns and everyone has been very nice. I would give three and a half but I can’t. I will update as my tenancy goes longer. We just moved in and the apartment was very dirty with mold in the toilet cisterns and a loose toilet. They also have not delivered our trash can. Ants on front of the building. Everyone has been very nice, and maintenance is scheduled to come so this review might change but right now not a pleasant experience.

Fantastic experience: I reached out to Copper Key a little over a year ago for them to manage a rental. Every interaction has been great! Couldn’t ask for a better team to handle my rental!

Fantastic experience: Absolutely loving our experience with Copper Key so far! Everything has been seamless and the few times we’ve needed anything they have been responsive and incredibly helpful. First time we needed something repaired we had a call back in less than 20 minutes following the request submission, and the repair was done within the next hour! Highly recommend renting with them

Fantastic experience: Everything with Copper Key has been great for us as new tenants. Very polite and responsive during the lease agreement process and the things I wanted clarified and/or fixed prior to signing the lease were all done within a matter of a few days (They even had the gate to the fence replaced within hours of our conversation about it) Our one maintenance issue so far was responded to and resolved as quick as I could've possibly hoped for. The team is doing a great job.

Fantastic experience: Everyone is very nice and helpful! We moved from GA to TN; sight unseen and through the whole process everyone was helpful and answered any questions we had! They sent videos and pictures of the house when we needed! We had 3 other rental companies in the area we tried using but Copper Key was the only one who had great communication in a timely manner!

Fantastic experience: Copper Key Realty and Management is hands down the BEST property management company I’ve ever worked with! From start to finish, they made the entire process of renting a single-family home in Clarksville smooth, professional, and completely stress-free. Every member of their team was incredibly friendly, responsive, and genuinely cared about making sure I found the right home. They were quick to answer questions, provided clear instructions at every step, and treated me with respect and kindness throughout the whole experience. The home itself was spotless and beautifully maintained—exactly as listed, if not better in person. Move-in day was seamless, and any small requests I had were handled immediately and professionally. You can tell they take real pride in what they do and care about both the homes and the people who live in them. If you’re looking to rent in Clarksville, do not look anywhere else—Copper Key Realty sets the standard for excellence. I couldn’t be happier with my experience and highly recommend them to anyone looking for a home. Thank you, Copper Key, for making me feel so at home!

Fantastic experience: !!!!!!!!!!! ATTENTION !!!!!!!!!!! Renting a single-family home through Copper Key Realty and Management was one of the smoothest experiences I’ve ever had. From the very first showing to the day I picked up the keys, their team was professional, friendly, and highly organized. They walked me through the entire process, answered all my questions promptly, and made everything clear and stress-free. The house was exactly as listed—clean, well-kept, and move-in ready. It’s clear they care about both the properties they manage and the people they rent to. I truly felt valued as a tenant, not just a number. If you're looking to rent a home and want a team that’s reliable, honest, and easy to work with, I highly recommend Copper Key Realty and Management. They set the bar high for what rental service should be!!!! 100000000% RECOMMEND

Fantastic experience: Copper Key has done an amazing job with helping me find tenants in a timely manner. They are also professionals at property management and I would recommend them to anyone in need of real estate expertise!

Fantastic experience: We have been with Copper Key for many years and recommend them for your home rental needs. As our property manager, they ensure our house is rented at fair market value, tenants are taken care of, and are proactive in communication with us when an issue arises. Professionalism is exemplified at Copper Key, yet they treat you like family. Highly recommend whether you are an owner looking for a property manager or a renter looking for your next place.

Fantastic experience: Copper Key has managed my rental property for two years and I couldn't be happier. From getting new renters into the property, facilitating repairs, and keeping me informed, it has been a great experience!

Fantastic experience: Copper Key has made property management a breeze! Cheryle and Taylor have gone above and beyond to put us at ease and handle any issues that arise at the property. All issues are handled rapidly and communication is clear. We couldn't have chosen a better management company to protect our investment!

Fantastic experience: Cooper Key is an outstanding team of professionals—knowledgeable, responsive, and reliable. Whether you’re looking to sell, rent, or lease your property, this is the company to trust. Any questions or concerns I had during the leasing process were addressed promptly, often within the same day of a showing. One of the things I truly appreciate about Cooper Key is their ability to remove the guesswork when it comes to home maintenance. They work with a network of reputable, highly rated contractors, making repairs and upkeep hassle-free. They also conduct thorough annual home inspections—both interior and exterior—and provide timely updates via phone or email regarding any necessary repairs, including cost estimates. All that’s required from you is to approve the work order. Additionally, payments are always delivered on time. If you are looking for a place in the Tennessee Clarksville area give me a call (property is in the teakwood dr and Lucerne Ln area)

Fantastic experience: We have been using Copper Key for a few years now and have had a wonderful experience. They take care of everything. We have two residences that they manage for us. We have never had an issue with tenants or with the team that manages them. Thank you! Cheers to many more years of working together.

Fantastic experience: Copper Key Realty and Management has been outstanding this year. They’ve stayed on top of all property maintenance issues quickly and professionally, giving me real peace of mind as an owner. What really sets them apart is their support beyond day-to-day management—right now they’re actively helping me as I work to purchase another investment property. Their communication, reliability, and expertise have been excellent. Highly recommend them to any investor looking for a dependable, full-service property management team.

Negative experience: Poor property management customer service. We moved in to a home that had just been hit by a tornado. They didn’t bother getting the home professionally cleaned before we moved in and for months we were picking glass shards from our feet. We paid them for a service that involves providing air filters for the 2 AC unit home only received 3 air filters in a year. Poor customer service and they will charge you for damages previously there, no matter the picture or anything else you have. UPDATE: This company has no credibility. They blatantly stated in their reply that I did not report not receiving filters when I did. We reported it in person during our 6 month inspection and also emailed them about it. See photo for email of them acknowledging we didn’t receive air filter. Again, no credibility. Lying on google and accusing tenants of not reporting issues when obviously it’s a common theme that they do not deliver air filters even though tenants pay extra every month for them. Also, see photos for pictures of their “professionally cleaned” property.

Fantastic experience: Amazing company to work with! Copper Key Realty and Management has managed my property for about five years now. All of the staff members are pleasant, professional, and ready to help. I really appreciate them! They have always communicated any concerns or issues related to my property and always assist me with whatever requests I have.

Fantastic experience: Recently switched to Copper Key after over a decade with another Clarksville property management company. Copper Key has been phenomenal, helping me manage a ton of maintenance and upgrades, quickly finding great renters, and keeping me informed every step of the way. Could not have asked for a more helpful and proactive team. I wish I had made this move years ago.

Fantastic experience: Copper Key and the staff has been amazing to work with. They made the renting out of our home so easy as they took care of everything and set up for any vendors that needed to come in and make our home rentable. This was priceless for us since we had already moved out of state and would have been unable to coordinate all of this. They kept us informed every step of the way and was always available to answer our questions.

Fantastic experience: We have been using Copper Key to manage our residential property for 4 years now and have been very happy with their work on our behalf. We have had no issues with them finding renters for our property, inspecting the property, and assisting us in maintaining it. Their communication is always professional and timely and kept to a minimum unless there is an issue needing our attention.

Fantastic experience: Been using Copper Key for about a year now. Exactly what I was looking for in my property management company. Quick communication, professionalism, easy to use portal with organization that made taxes easy, and all the small things that make doing business easy. Best company in town especially for their rates.

Fantastic experience: Coming up on 2 years of property management with Copper Key. I've used other companies in the area and Copper Key has been the best experience by far. Better communication, more responsive and more personable office staff. They've helped see me through several large renovations while maintaining the same level of service. Vacancies are filled quickly. Any additional information I might request is provided in a very reasonable timeframe. I have no plans on changing management and would definitely recommend them to a property owner.

Negative experience: Charged me $45 application fee on a house that was no longer available. They said I could use it towards other houses also but I only was interested in the one I inquired about. When I asked about returning the 45 fee they said it says on their website to call and make sure it’s available. Well that’s what I did and then I had to call again to ask for the application site. Lady that answers the phone basically said I’m outta luck because I was only interested in the one house and not any of their others. I feel I should’ve been refunded the 45 since it was not technically available any longer.

Fantastic experience: Copper Key Realty and Management was super flexible with us on the move in process to meet our schedules! With each phone call, everyone has been super nice and helpful! The place we moved into was ready for move in! We had a slight problem with our bathroom faucets, but it was fixed it immediately. The guy was also super nice!

Fantastic experience: We have had a great experience with Copper Key Realty and Management. Everything we’ve needed fixed has been done in a timely manner along with great communication.

Fantastic experience: My husband and I rented a home with Copper Key a few weeks ago and are now all moved in. The process so far has been very smooth and straight forward. They reply right away and answer any questions professionally. Most their homes don’t have pet restrictions so that is a plus!

Fantastic experience: The team at Copper Key Realty have been nothing short of amazing. My wife and I had to move on very short notice and within a week, we were in our new home with no issues. They were quick to respond with all our questions, and happy to help! Thank you!

Fantastic experience: Moved from out of state and Copper Key made the process extremely simple. Staff is a pleasure to work with and they are very responsive. The home was is great condition upon entering and they helped get all utilities set up seemlessly. Looking forward to the experience being the same throughout my tenancy!

Fantastic experience: We are renting one of the properties from copper key and everything has been great! The house was clean upon arrival and they have been communicative about anything we need! The ladies that work the front desk are also super nice!

Fantastic experience: Copper Key management and maintenance department are great people,fast, reliable and professional. They take care of your problems very quickly. They make sure the job or jobs are to you satisfaction! Thanks Copper Key for awesome experience! Otis

Negative experience: Attention, specifically Military families I rented a home from Copper Key Realty and Management for the past 12 months, and my experience was disappointing. When giving a 30-day notice to move out, they have a long list of strict and tricky requirements. They send you a form that you must sign for your notice to be accepted—without it, they won’t process your request. One of the most frustrating policies is their mandatory carpet cleaning requirement. Even if you own a carpet cleaner and leave the carpets spotless, they still require you to hire a specific company from their preferred list. As someone in the military who moves frequently, I have my own carpet cleaning equipment, but that didn’t matter to them. Additionally, they are very picky with move-out inspections. I was lucky to take pictures and document everything at move-in because the walls had various stains and marks. If you don’t report these issues when you move in, they will charge you for pre-existing damage. Lastly, if you have any maintenance issues during your lease, getting in touch with them is difficult. Most of the time, you’re left to deal with problems on your own. If you’re considering renting from them, be extremely thorough with your move-in inspection and document everything to protect yourself from unfair charges.

Fantastic experience: Cheryle and her team made renting my house extremely easy. They were always on top of any needs the tenants or the house had. Then, when I was ready to sell, they made that process a breeze, as well. All around a great experience.

Fantastic experience: I recently started renting a house with my SO that is managed by CKRM. Our experience so far has been great. Copper Key has made the initial process so easy - completing applications and obtaining all initial documentation is clearly outlined. Any questions that did come up, I was always able to get ahold of someone via phone or email. The move in instructions and process was seamless and we even had a maintenance request within the first week after moving in - our outside water faucet/spigot was broken. We had a written notification regarding acknowledgement of the request within 15 minutes and they had someone from the maintenance team onsite the very next morning to fix it. I look forward to continuing working with Copper Key for the duration of our lease!

Fantastic experience: My wife and I use Copper Key to manage our property in Clarksville. We no longer live in the area and have complete confidence that they are taking care of our property. I trust this company and would recommend my friends and family to use them for property management without reservation.

Fantastic experience: Copper Key has been amazing to work with! This is our second time renting with them. Cheryle & her team are all professional, efficient and knowledgeable. Would HIGHLY recommend to anyone looking for a great company to rent from or work with. Maintenance requests are completed in a timely manner, and customer service is key with them. 5 stars! We also use Cheryle as our direct realtor to sell our house recently. She is extremely professional, prompt with information and very reliable.

Fantastic experience: My fiance and I have had a great experience with Copper Key since moving into our new rental in October! Staff are always friendly and helpful and the application process was very straightforward, which isn’t always the case with some companies. 5/5 stars

Fantastic experience: We have been renters since September and so far everything has been great! From the application process to getting work orders filled. Someone is always available to help! The staff is friendly and the apps for rent payments and work orders are very user friendly!

Fantastic experience: I have nothing but good things to say about our experience with Copper Key. The agent who showed us the property called to say he was going to be detained - even though it was only going to be 5 min, he notified us. On the day we moved in, the property was clean and issues we had noticed when we looked at the property had been taken care of before we moved in. The online system makes payment of our rent SO much easier than having to remember to mail it in each month! The staff are always pleasant and happy to answer my questions, no matter how ludicrous they may sound!!

Negative experience: They expect you to leave the property show room ready upon move out. They don't do pre inspections and they don't do pre inspections prior to move out either. I love how my husband and I spent $195 on a professional carpet cleaning with the company suggested by Copper Key Realty, but somehow, they claim it was pet hair on the freshly cleaned carpet. Prepare to be sent a long list of things needing to be cleaned or fixed that looked the exact same way when you moved in. The move in was easy and smooth, the move out leaves you with issues that people who lived their prior could have been responsible for.

Positive experience: Easy application, pretty okay quality apartment. Wasn't cleaned at all before move in. Too early to tell about everything else. Okay, been here a little longer, seems like management is helpful to get maintenance to fix the issues we had. Which is nice

Fantastic experience: I’ve been consistently impressed with Copper Key Realty and Management’s maintenance services. Submitting a work order is incredibly easy and user-friendly, thanks to their well-designed system. The process is straightforward, and I especially appreciate the real-time feedback they provide. From the moment you submit a request, you’re kept in the loop about the status, which offers great peace of mind. The maintenance team is responsive, professional, and efficient, ensuring that any issues are resolved promptly. Overall, Copper Key makes property management a breeze with their exceptional service and attention to detail.

Fantastic experience: We have been tenants with Copper Key for 2 years and every interaction with staff along with the property itself have been great! I want to specifically call out Shannon with maintenance. Thankfully, we have had no major maintenance issues until today when we discovered a leak in the plumbing. From start to finish Shannon has been so helpful, kind, and communicative. I have rented with several properties over the years and this was by far the best experience I’ve had dealing with maintenance from any property. Thank you Shannon for taking the stress away from a terrible and scary day. You were so kind to me and I truly appreciate that. I would recommend Copper Key to anyone!

Fantastic experience: Copper Key always has a prompt response. They take great care of their tenants when a problem arises. I've been with them for 7 years and would proudly say, they have the best units.

Fantastic experience: So far i've had a great experience with copper key realty and management. They get my work order requests scheduled in a timely manner, which is a new experience for myself ( i've had some bad landlords previously), they checked in to see how my move in was and if I needed anything which was also very Pleasant. So far with my experience with them they have been amazing, and most certainly recommend(:

Fantastic experience: Copper Key is great! They currently manage one of my properties and I've had a great experience through it all. Strong, transparent, and timely communicators. My property was rented out in less than 2 weeks of getting it posted online. My mind has been at ease knowing that they are caring for my property as I live out of state. I strongly recommend!

Fantastic experience: I had a satisfactory rental history with Cooper Key, the application process was quick and easy and the couple of times I submitted a maintenance request they were prompt to help. Everything is through their tenant portal which I find it convenient. I'm leaving only due to a job relocation. Best company I've ever rented from so far.

Fantastic experience: Cheryl and her team communicate consistently and clearly. They answer questions very quickly and assist you in getting things in order. Everything is clearly stated up front and it has been a super pleasure working with them. I highly recommend this company as an owner or as a renter.

Fantastic experience: It was a great time. Loved the convenience of my location. Anytime I needed help, the property management team was on it to meet my needs. Truly righteous professionals. Clarksville’s best property management team and housing providers. Shoutout to Janessa Millan for extraordinary tenant/customer care.

Fantastic experience: The entire Copper Key Realty team was extremely helpful with getting our property rented efficiently. We are about 8 hours away and felt relieved having them handle all the little details to get us going!

Fantastic experience: We’ve been with Copper Key for several years now renting the same wonderful home! They are absolutely great to work with! Very responsive to our needs.. and any maintenance we’ve called about has been taken care of very quickly. They really take care of their rental and our needs as well. I would suggest renting from the company to anyone!!

Positive experience: The bottom line is to remember the client is the owner of the property and this company works for the owner. They are always professional and cordial but there are also issues that they cannot resolve as they do not own the property. For example, we had tornado damage to the home we rented and it took a long time to fix and at move out some of it was still not fixed—this was not the fault of the property management company but was stressful. With this in mind, learn from my dumb mistakes and on move in take pictures and note down ANYTHING that is not perfect. Crack in the refrigerator drawer? Write it down and take a picture. Spackled and poorly painted spot on the wall? Write it down and take a picture. This is common sense but do not forget that anything that isn’t perfect will be on you to pay for at move out. If you cannot prove it wasn’t your fault through documented proof on file, you are paying for it. If I owned a property I’d hire them to manage it (and perhaps will in the future!) but renting with them motivated me to buy a home and it was the best decision I ever made. Again, I made dumb mistakes at move in and thought that certain things had been appropriately noted at move in or throughout my time as a renter and I was wrong. Document, document, document.

Fantastic experience: The best decision I ever made was contacting Copper Key. I thought I could manage my own property from overseas and I was wrong. Copper Key aided me with getting several months of past due rent, and their team is so friendly, professional, and easy to work with. I highly recommend that if you want to utilize a company to assist you with property management, Copper Key stands out over any other company. Thank you Copper Key for your assistance!

Fantastic experience: Copper Key Realty and Management made our rental process a great experience. They effectively communicated throughout and when a maintenance issue arose they handled it in a timely manner. I would highly recommend renting with them. Thank you!

Fantastic experience: To start, Copper Key was super responsive to our move in inquiry. We did a site unseen rental and they were able to provide a virtual tour. We had an after hours question and they responded promptly, ensuring a quick and easy weekend move in! Daniel and the team at Copper Key are friendly, responsive, and family owned so they were really understanding to our needs. We had a maintenance request that was attended to the same day! Definitely one of the better management groups we've dealt with in this area over the past several years. Thanks, Copper Key!