Keystone Realty & Management

Negative experience: AVOID THIS COMPANY! Horrible management and maintenance! We moved in 4 days ago and the unit is dirty and stuff are broken. We walked in and the faucet in the kitchen is broken and leaking water. We can’t even do our dishes. The carpet is filthy to the extent that it feel sticky. We placed a work order and they claimed that is wear and tear. There is mold next to the carpet and they claimed that the unit was professionally cleaned. It was not! The unit was not ready to be moved in at all and when I came to the office and one of the staff was laughing at the problem. Definitely ready to move out. For some reason it wouldn’t let me attached pictures.

Negative experience: We moved into this apartment in November, and the unit was not properly cleaned or painted before we arrived. There were fingerprints and smudges everywhere. When I reported it to management, they insisted the apartment had already been cleaned. At the end of February, they conducted an inspection and charged me a $25 fee for dirty air filters. However, the filters were never replaced or cleaned before we moved in. It feels unfair to be charged for something that should have been handled before the apartment was rented. I’m also disappointed with the maintenance service. Issues aren’t addressed, the apartment wasn’t cleaned properly before move-in, and even basic things like snow removal haven’t been taken care of. Overall, this has been a frustrating experience, and I would not recommend renting here.

Fantastic experience: Christina Mickle was super wonderful & helped me get in immediately, was very patient & she’s cool as a person in general.. overly chill & I appreciate her

Fantastic experience: Mellany Drugmand got us a full price offer in just 4 days. We were working on a tight time crunch due to the home we are purchasing. Easy to work with and good communication.Very happy. Highly recommend

Fantastic experience: Great property management team that truly cares. They communicate clearly, handle maintenance smoothly, and keep everything running without hassle. Overall, a dependable and professional service I feel comfortable trusting for both owners and tenants alike.

Negative experience: They claim to look past credit history and work with you, but that's just something they say to get you to apply and pay $75 for a rental application. Was denied even though I have a decent credit score, make more than 3x the rent, no evictions and no criminal history. They run your information through some 3rd party company that gives them some score on whether or not you are approved and don't even bother contacting you personally. Waste of time and money. Find another company to do business with that understands sometimes life happens.

Fantastic experience: A friendly face with a big heart. Thank you Danielle.

Fantastic experience: From the very first contact, our experience with this rental agency was extraordinary. They worked with impressive speed, which was crucial for us, as we needed to find a property and manage the entire process within a limited timeframe. I highly recommend this agency to anyone looking for professionals who combine maximum efficiency with a friendly and understanding approach. A truly outstanding team!

Fantastic experience: I personally have been renting from Keystone for 3 years and could not recommend them more! The staff is amazing and super helpful and have come to know some like family. The maintenance team goes above and beyond anytime I put in a maintenance request, always responding in a timely manner. Dylan from the maintenance team has attended to multiple repairs in the units that I have been in and always does a great job!

Negative experience: Not all realtor companies are easy to deal with and there will always be disagreements….. but in the long run there is always a middle to stand…. Heather and Jennifer are angels!!!! These ladies will work with you as much as they can!!! They definitely pay attention to detail and help in anyway they can!!!! I will at any time refer anyone to keystone!!!! Keep up the great work ladies!!! I promise it does not go unnoticed!!!❤️❤️ Will load update at a later time, understand when it goes from a 5 ⭐️ to a 1 ⭐️ should tell you enough

Fantastic experience: Danielle helped answer all my questions and was a great help in finding a place to live.

Fantastic experience: I moved from Lima, Ohio to Clarksville Tn n before I moved I got in touch with them still in Ohio I was working with Teresa L and she's actually the one that found the apartment for me still in Ohio, I watch a video I fell in love with the apartment so much room and very clean when I moved in. They also take section 8 voucher too. The staff at Keystone help me along the way to get me down here. I have a 2 bedroom 1 bath W/D hooked up in its own room. The kitchen I like perfect n a dishwasher I don't use I prefer washing them instead. I'm so glad that I got this apartment.

Negative experience: money hungry and heartless management. we had our rent on autopay for the entire year we lived here. we recently renewed the lease and was unaware it would turn off autopay. our first month after the renewal ended up being late and we were charged a fee. we paid it immediately as soon as we noticed and called to see about getting the late fee waived since we weren’t made aware auto pay would be turned off and we have never been late on rent before. we were told “we can’t refund you”. so you can take as much money as you want but you’re unable to return it under any circumstance? i can understand just saying no but telling me you physically cannot give me my money back is insane.

Negative experience: Lack of empathy or understanding of certain situations. They just wanna take money from tenants.

Fantastic experience: We just signed our lease today and Danielle was so helpful and amazing!

Fantastic experience: Keystone is an awesome property management company. Every agent we have had help us has been great. Danielle was so kind and patient with us and helped us find and get into our current home quickly. We are very happy our experience! *Update: Oct 2025: We've been here for over a year and absolutely love our property management and maintenance. Put in requests for different maintenance things over our time here and they are always out here to fix whatever it is immediately and with a pleasant attitude and smile Thanks!

Fantastic experience: I appreciate the speed and professionalism of Keystone Realty. When My AC shut down, I complain to the office et the next day, they send a guy who was nice and respectful. He fixed it perfectly and made sure everything was working before leaving. I appreciate it. Thank you

Fantastic experience: I highly recommend renting from keystone. Ask for Danielle for help through your renting process, she was very helpful & kind

Fantastic experience: Love that company!! All the ladies are very sweet especially ms danielle! Very sweet and always there when i need something or have a question!

Fantastic experience: I had some concerns of apartment, I contact with Danielle Ashley to address those issue before weekend, she send me a team in first day of the week and they fix and address all issue. I appreciate to do business with you.

Fantastic experience: Danielle was very helpful with getting me into my rental and keeping me updated with text and emails

Fantastic experience: She has been very helpful in anything I ask of her.i really appreciate Danielle.

Fantastic experience: I have had the best experience renting my home with Keystone. Moving from Alaska to Kentucky was very difficult and Danielle was there to assist me every step of the was. The process was seamless and although I was delayed in my arrival due to vehicle problems, Danielle was patient with me and assured my everything would be ok and was a great comfort during this anxious period in my life. Danielle is a true professional.

Fantastic experience: Danielle was awesome with my home search she made the process easy and i was able to find something that works. Thank you again.

Negative experience: Where do I start I was relocating and found a home they were managing online. When I did the walk thru with their realtor I was told the home would be cleaned as there was a ton of the owners belonging stored in the garage (furniture including beds and chairs, tools, miscellaneous items). I was told these items would be removed however when I moved in the house was still dirty. Had a poor paint job and there were dead bugs in the fridge and the fridge was broken and made a loud noise none stop. I was horrified! The kitchen sink had a leak, It took me 2 hours to fully clean an empty house. I was also told the house was electric however, the heat was gas so when I moved in, in the middle of winter me and my family were forced to freeze for two days because the gas was shut off due to the gas company being closed over the weekend. The dishwasher stopped working and the repair man said it was because it was filled with dead roaches behind the keypad which I had no knowledge of. 3 months into me moving in the batteries in almost everything including light bulbs went dead. I was told 6 months into me moving in that the owner wanted to sell the property and wasn’t going to renew my lease so I was forced to save an additional couple thousand for move in cost somewhere else after spending at least 6k to relocate. I even considered another keystone property, however when I called to see if someone would show me one of their townhomes I was told I needed to fill out an application first before I could see it. I explained to them that I was already a current tenant and that it made absolutely no sense for me to spend money to apply for a property I may not even like WHILE STILL BEING A TENANT WHO PAID ON TIME! In an attempt to get the house ready for sale the owner began inconveniencing me by having people show up to the home unannounced to get the home ready for sale including pressure washing the house (with water I was paying for) and painting the deck so I couldn’t access the deck for a whole 3 days because it was wet and needed to dry. My final straw was when I moved out I had the carpet area professionally cleaned and cleaned the house from top to bottom only for them to take ALL of my deposit because they said I left the appliance dirty which was a lie I cleaned every appliance thoroughly which did not matter because they were old appliances from the 90’s that the owner ended up throwing away because I saw the appliances they claimed I left dirty outside on the curb when I drove past. They also charged me to have the furniture the owner was storing prior to move in removed even though it was there before I moved in. Then they charged me a BS fee to have the new property management company to verify that I pay my rent on time. They do not inspect or clean their STAY AWAY FROM THESE GREEDY SLUMLORDS!!

Fantastic experience: Sent in a request for my front door and the problem was taken care of in a timely manner. The person they sent out was very nice and fixed the problem within minutes.

Fantastic experience: I have been renting through them for 4 years now and they are extremely nice when I call or need anything. They work with me when I may have a problem. I truly appreciate their kindness.

Negative experience: I would not recommend Lizette Green-Bean, who is a Broker/REALTOR® at this real estate company as well as The Barnes Group. I have had real estate transactions with many agents, brokers, and REALTOR®s over time, and I would not recommend this "professional" to anyone. Unprofessional with a serious lack of communication.

Fantastic experience: Over the past three years, I have been consistently impressed by the exceptional service provided by this establishment. The staff is highly professional, and the maintenance service is of the highest caliber.

Negative experience: I had a terrible experience with the maintenance team of this property management company. When I got the keys, I did a pre-move-in inspection. There was many things that were damaged and needed attention at the property. I put work orders in for four different issues; the kitchen faucet leaking, one fan not rotating counterclockwise, the front door seal having a gap (causing bugs and hot air to come in) and a broken light bulb in the back that had the screw thread stuck in the outlet. The only thing that was fixed was the faucet leak. The other work orders were canceled by Katelyn Fishburn without any explanation or notice. I personally had to call the maintenance department and ask why these work orders were canceled. Katelyn told me it was because this property was getting new management in three weeks. So for the three weeks that I still had this property management company, they were not fixing any work orders Katelyn told me. The fact that I had to call myself because Katelyn canceled all of the work orders without any explanation was very irritating. I also tried to put a work order in for a 3 inch dent in the drywall that was there before moving in. It looked like it was patched before, and there is a hole in the wall where the dent is so you can see inside the wall. Katelyn told me this was not being fixed because it is cosmetic. Since there is a hole in the wall, bugs can crawl in there and make a bigger issue as time goes on… but Katelyn didn’t seem to care. As of the other day, I have a new property management company and they are already reaching out to contractors to come fix all of these issues that keystone’s maintenance team refused to fix. Definitely don’t recommend this property management company because of maintenance itself… When you rent a property, you don’t want to have to worry about fixing things…that’s what the maintenance department is for. So the fact that they refused to fix anything besides a leaking faucet is very sad. Anybody that rents would not want to rent from a place that refuses to fix anything that’s damaged or needs attention… I would never rent from this company again and I would not recommend anyone to rent from this company. Horrible communication and maintenance team.

Negative experience: Do not rent from this place at all. We have lived in one of their properties for over 3 years and had problems from day one. They are all about the money and not tenants. They threw us out due to and issue with my service dog and told use we could stay if we got ride of my service dog dog. One that against the law. They we had alit of issues when we moved in witch were not fixed some we did our self but want to charge for them. They want u to basically rent from them and not live there. I would never buy or rent from the ever again or recommend them.

Fantastic experience: I wanted too take the time and say thank you too Keystone Realty & Management for such a pleasant, and safe living environment. Specifically, I'd like to say a heart felt thank you to Danielle Ashley for always listening and responding in such a quick and professional way to any questions I may have. If she does not have the answer, Danielle will definitely guide you in the right direction to assist you. I truly enjoy my apartment and neighbor! This is my second year.

Negative experience: do not rent from Keystone Realty. every single thing with them is a fee. I have had multiple conversations with the staff there with them being rude and unjustified. the so called manager Lani in Clarksville, TN literally hung up the phone on me when I still had questions about a fee in my account for not being at my apartment at a certain time, when I had no idea they were going to be there for a inspection. Lani was very rude, and ultimately made me write this review. she was a so called "manager" there and was completely no help whatsoever. save yourself the trouble, and rent somewhere else save the headache, I am quite literally going out of my way to finish my lease and moving to somewhere completely the opposite of keystone realty for this very reason. staff is very rude and unjustified. youve been warned

Fantastic experience: Im a new rentor not familiar with the process one bit but thanks to Danielle And the maintenance people it's been almost perfect couldn't ask for better help

Negative experience: I spoke with a woman kori. She told me tenants are responsible for replacing lights, filters etc. I asked her what lightbulbs are used, she goes it's just common sense figure it out. Oh I figured it out honey. I took my butt somewhere where people have respect for others.

Negative experience: Terrible place to rent from, out of the memories I had with all the places I rented from these people where the worst. Tried to charge me for damages that where already there from a previous tenant. Stole my security deposit without explanation.

Fantastic experience: The repairs were done promptly and to standard. I’m very happy with the outcome. The maintenance team was a delight to work with. Thank you!

Negative experience: Gave them 100$ for application before they told me they don't combine two people's income to cover 3 times the rent took me for 100$ and sent me on a wild goose chase giving me the wrong address for their office in tiny town. What a scam.i was in tears

Negative experience: This business scammed me out of my security deposit. I called on the 5th of my last month in the unit and they said since I called on the 5th I have to pay for 5 days into the next month (prorated 160+ add to acct) . Then said they would give me 30 days to move out(the 5 days prorated are part of the 30days) but instead came and inspected and took pictures on day 25 when I cleaning and throwing away trash. Next they charged my account for cleaning and trash removal. Long story short they “said they would give me 30 days “ to move but instead gave me 25 days and came inspected the unit while I was still cleaning took pictures that made it look like I didn’t clean it at all charged it to my account as cleaning fees then say I owe them. even after they got the keys after I WAS officially done cleaning and they could Actually see the difference from when they came and took pictures while I was cleaning vs after I gave the keys nothing change still charged me . Unprofessional businesses at the least !

Negative experience: just got home from the hospital after delivering my stillborn son to find a company vehicle parked right in front of our door in our assigned spot. they were working on the unit next door and that spot was completely open by the way. this wasn’t a big deal, my fiancé just went and asked them to move it and everything was fine. but next thing we know we get contacted by rose that we were trespassing and she wants to hang up on me when i try to explain what happened. these people don’t care about you. don’t give them your time and money. rent literally anywhere else. god forbid rose ever has to come home with a box of memories instead of her baby and then someone wants to get an attitude about a parking spot. also it doesn’t say anywhere in our lease that keystone vehicles can park wherever they want. the spots are assigned for a reason. anyone that rents here knows rose made a very big deal about that so maybe she should follow her rules instead of acting like she’s above everyone else. should’ve just had them towed.

Fantastic experience: First three months of renting with keystone has been amazing all staff is helpful including maintenance and always quick to help and resolve anything we bring to them

Fantastic experience: I had a great experience working with Keystone realty while looking for a bigger and better place to live. The whole process was a quick and pleasant one! Danielle and Theresa at the Hopkinsville office facilitate it the process in a very professional and courteous manner. I truly appreciate all their help!

Fantastic experience: Danielle at Keystone property management in Hopkinsville KY assisted me in looking for a rental. She was so pleasant to work with. Danielle went above and beyond to find the perfect place for me. She was courteous and quick to answer any and all questions I had. This has by far been the best experience and I wouldn’t hesitate in referring Danielle and Keystone to anyone.

Fantastic experience: Best property management ever. Wonderful group of people who care about their tenants. Two years later, I still feel the same way. I highly recommend using this company if you're looking to rent or buy a home.

Fantastic experience: I'm so pleased with how smoothly my move-in process went! The company made everything incredibly easy. A quick shout-out to their responsive maintenance team – they resolved my HVAC issue in a flash . Couldn't be happier with the service and how quickly they took care of it. Highly recommend their services for a stress-free moving experience. #smoothmove #greatservice #happytenant

Negative experience: All veterans/military I highly recommend staying far away from this company! I would give this place zero stars if I could. My significant other and I had a truly awful experience with this rental agency, and property owner at Centre Pointe Dr. I would not recommend them to my worst enemy. From the start, they were incredibly unprofessional. They charged us before we even had a chance to see the property, which should have been a huge red flag. Their policies are unethical, and if you take the time to read all the reviews, you'll see a consistent pattern of complaints about their shady practices. Most, if not all, of their rental properties are poorly managed, and it honestly feels like a scam. They took our deposit without hesitation and made it clear that once they have your money, you're at their mercy. We arrived on move in day to an extremely dirty unit and upon moving out they make you pay for professional cleaners......There are so many issues with this company that simply don’t add up or make any sense. The environment was unsafe and stressful, with constant noise, a general lack of security which led to stolen packages, and was never addressed. The neighbor was incredibly unsanitary, leaving trash in the hallway for days, and also was not addressed. On top of that, my significant other, who suffers from PTSD, was severely affected by the environment and the overall stress of dealing with this agency. We were only there four months and could not stand to be there any longer. I personally come from very humble beginnings and was extremely disappointed from start to end and that speaks volumes. Despite all of this, they refused to let us vacate and would not let us break the lease. Save yourself the trouble and look elsewhere.

Negative experience: Please learn from my mistake and avoid doing business with this less than professional management team. at Main 608 they did not honor their end of the shared room lease agreement. I often would send pics & email requests of my concerns & issues with the cleanliness of the common area and dirty dishes left in sink for days at a time. So although very dissatisfied, I fulfilled my lease agreement. I gave notice & cleaned my space well (and took pictures) while vacating the property early. Get this, I get a bill for cleaning costs and dispute it - the girl who runs the office - has a cleaning contract with Main 608 that way they can pay her less to run the office. I hope the City checks on this place more frequently. Dirty common areas- overflowing garbage and the smell of pot everywhere.(so the Manager/Cleaning Contractor has a vested interest in charging me for cleaning that doesn't need to be done.) Also, the son of the Keystone Owner is considered the "maintenance manager" this entitled and disrespectful kid lacks professionalism and skill, but mom saves money cutting corners. One final example of how they bully the tenants, I paid $25 monthly for a parking spot and the staff or maintenance team would on frequent occasions park in My paid parking spot!!! I have great credit- and pay all my bills in a timely manner. These people put a collections on my record for less than $100...and the reason I won't pay is principle. It's a two-way street! Treat people the way you want to be treated. Shame on You Keystone!

Fantastic experience: Great company to work with. Very hospitable and warm. Helpful with any questions I have or problems i need solved. Danielle and Teresa in the Hopkinsville office are the best people to work with. 7 stars on a 5 scale rating.

Negative experience: I wanted to see what kind of response I get for sharing this. I was in Hopkinsville for work. I started on a Monday and found an apt close to the project. I paid $1400+ dollars. I signed a lease to rent, paid all the fees. 10 minutes (10 MINUTES). After I sign the lease I was told I was being laid off. I called Keystone and asked for someone who would show mercy. They didn’t…I could not break the 10 minute old lease and they kept all but $400 ish dollars. Ethics don’t seem to mean much to this company. I am sure they will say “ you signed and you knew parts were non refundable.” To me, showing no mercy and taking the money and hiding behind “a contract”. Says a lot about their character and intentions. I will submit a new review if they reach out to me and make this right. You have my number, AND my money. Update: Again, the cookie cutter answer I expected. Talk about “fairness”… policies in place for fairness? You gladly took $1400 dollars and 10 minutes later when I have a life changing job loss you turned your head and hid behind “policy” and “ we are sorry you feel that way”…your integrity wasn’t present at that moment and your do NOT do the right thing…cowardly and selfish…throw some more rebuttal about policy and fairness….or.. just maybe search your soul and do the right thing…

Fantastic experience: Tanya was wonderful to work with in finding a rental. She was very patient and helpful! Will definitely be using her again if we ever find ourselves moving.

Fantastic experience: Iv been living here for 6 months now, recently I needed a few things taken care of for my apartment, Tanya was extremely polite and professional and everything was handled promptly. Thanks 608! -J

Fantastic experience: Tanya was wonderful to work with! She definitely held our hand through the entire process. She knows her stuff and the area well. Would use her in the future if we ever decide to move again.

Fantastic experience: So I’m a current resident at the property Main608 Apartment, and I’ve been here for over a year. A few months ago i renewed my lease and I’ll continue to renew because they’ve been great to me. The property manager Tanya is the absolute best and a delight to work with. She’s done me a lot favors that may seem small to her but are huge for me. I wouldn’t want to live anywhere else.

Negative experience: I rented from them and thought things were good until they do not want to return your security deposit , this is truly crazy to make up things that’s wrong please take pictures because they will charge you for everything and even stupid things. If you are moving to Clarksville and take care of property! do not move here in the their rentals.when I tell you no one I asked who rents from them have anything good to say! Not any of the people got their money back no one has. I do not recommend renting from them. Stay clear. Away and if you do take pictures of everything and keep documents. I lived in Clarksville 22 years and have always gotten my security back and these people are Scammers when it comes to this. And every year the rent went up. They would only spray for bugs if you bring it to their attention. I say this again if you like giving your money away rent from them if not search around. Do your research! I will dispute this!

Fantastic experience: I really enjoy renting from keystone realty , always professional and courteous! And the maintenance team is amazing as well, especially Eddie! Thank you Teresa and Danielle you guys are awesome!

Fantastic experience: I live at main 608. Kristina is the best, she has always been so helpful and kind. I honestly don’t think I would have been living here for so long if it wasn’t for her. I feel like I never have to worry about anything because I know she’s got me. She cares for everyone’s safety and I can always reach out to her when anything is wrong and she fixes it immediately. Kristina is a true asset to keystone.

Fantastic experience: Keystone rental is a property management company in Hopkinsville, KY. They have many properties and are always professional. Danielle and Theresa in the local office are always available for questions and are always helpful. Kind and personable. See Danielle today for your rental/property needs. She will help you find exactly what you are looking for.

Negative experience: We rented through Bill Mace back in 2019; we moved out a few months to move to another town; when a new job brought us back to Oak Grove. We rented again through Bill Mace where we were told it was now Keystone as the property management. No issues getting into another home; however I was hospitalized while my husband signed the lease and they wouldn’t add me because I wasn’t there with my ID… long story is we totally forgot once I got released from a almost death in patient. Our life was flipped upside down. I lost my job and started babysitting 3 kids (all friends who were active duty) and also my niece and nephew, state law says I can watch 3 kids not related to myself. Anyways a neighbor apparently turned me into the leasing office and it was proven we weren’t watching more than 3 kids as my husband and grown adult son were working. However they advised us a 30 day notice to vacate due to the fact I wasn’t on the lease; when my husband explained the situation and asked to add me we were denied. We moved out and now have to pay close to 6 months of rent even thought they vacated us. They rented the home out within 30 days of us moving out. They charged us for things my husband put work orders in for and never fixed. We just gave up and pay a monthly fee. (Not that we can afford it with all my medical issues, they threaten to take us to court if 1 missed payment) The neighbor who threatened us, our dogs, and the kids I was watching; whom I took to court and got a protection order on, and who has a nasty home and doing drugs and has 4 people living there with out being on the lease was allowed to stay and STILL LIVING THERE. Staff was rude and didn’t accept police reports showing how hostile it was living there with the neighbor! Do not rent through them OR Bill Mace homes!!!!

Fantastic experience: I put in an application for this available apartment to be told I was accepted, but with DOUBLE DEPOSIT. Needless I wrote off this company all together. It had taken me months to save what I had. So I applied other places, spending more of my precious savings. With things getting tense at my current place I get this message from Miss Christine (my new angel) asking me about an apartment......I told her I would love to but could not afford the double deposit!! She tells me that is not the case!!!!! I was so . Met with her later at I different apartment. But it is within walking distance of my job!!! And soooo much room!!! THANK YOU AGAIN MISS CHRISTINE

Negative experience: Avoid moving into ANY properties managed by this company. Employees are rude, lazy and don’t care about the wellbeing of the tenants. Fees will be charged for EVERYTHING including monthly processing to pay rent using bank information. As a 22yr banker I know ACH is processed FREE. Emails scolding tenants on unacceptable behavior rather than addressing the issue directly with the customer is childish and uncalled for. Amenities listed on advertised properties are misleading at best. Counting down months left on lease to move and NEVER have to deal with the (Karen’s) again!

Negative experience: This is THE worst company to rent from. They are unclear with their terms of the lease, making you pay for “professional cleaning” then take it out of your deposit after the fact. Unprofessional company. Sleezy business people. Should not be in business

Fantastic experience: Danielle worked with me by explaining exactly what it would take for the move including prorated fees and deposits. Each time I called (which was several times) she was patient & understanding. Moving is stressful, but Danielle made it less stressful for me. Feels like family. Thank You Danielle.

Fantastic experience: Great facilities and service. Filed a maintenance report on their app and it was taken care of the next day. Highly recommend contacting Danielle with Keystone for housing needs.

Fantastic experience: I have only been in the apartment for about a week, but the team in Hopkinsville has been very responsive with questions, concerns, and assistance in rectifying issues. Danielle Ashley has been my main contact and has been super friendly to interact with. She is professional in her interactions and works to ensure that tenants have what they need and communicate information in a timely manner. Thank you, Danielle and the Keystone Realty & Management Team.

Negative experience: Extremely shady business practices. Wanted to charge $75 just to LOOK not even knowing if I would like it and there was nothing else i liked on the site so the going towards blah blah spill NO. After probing further it was found the property I was already interested in was RENTED so you tried to 1. Get $75 out of me just to LOOK knowing FULL AND WELL THE PROPERTY WAS RENTED how dare you try to steal money from me. I'll build a house with my bare hands THEN study and apply for my real estate license before I deal with this agency!!

Negative experience: Would not recommend renting through this realty company. This realty company is the epitome of poor management. There is no customer service skills, and they love a good “fee”. Going into the office they’re rude, talking over the phone, they’re also rude. There is CONSTANT inspections. Of which I’ve gotten no notice from one of them. Of course I was told that an email was sent out to notify me of the inspection (surprise: there was no email sent out). When I initially moved into a new build townhome it was great. There was trash service for each unit, currently there is a SMALL compactor that every unit is expected to utilize (which constantly overflows, has become a public dumping ground), there is no amenities to the property, not even a water hose hookup! I guess I should’ve researched more throughly before making the PCs from Alaska to Tennessee. Update to 07/01/2024 My dishwasher recently stopped working. I tried self troubleshooting.. even looked up YouTube videos, reset the breaker (which was labeled incorrectly) and eventually put in a maintenance request. This was not the first time the dishwasher suddenly went out. The second time maintenance comes out and I notice a $102.93 increase in my rent for this month. According to Keystone realty office (and my lease) I should have known that there was no issue and I will consequently be charged for maintenance literally resetting the breaker box. Didn’t know I should’ve had my maintenance certifications before moving here. Good to know! Never have I been charged “maintenance fees”. Anyways, heed my advice, do yourself a favor and rent elsewhere!

Fantastic experience: Melissa Crabtree was extremely helpful in finding a place to live. When my original list of houses did not make the city, she did not hesitate to devote more time out of the day, to look up and visit numerous more residences. She was very knowledgeable of the neighborhoods and was a pleasure to work with!

Fantastic experience: Melissa Crabtree was really friendly and helpful with any questions I had. Everything we ran into unexpected hold backs from the seller she helped to resolve any setbacks and always kept me up to date.. I would recommend anyone to Jennifer, thanks to her I'm now living comfortably in my new home. Thank you.

Negative experience: Cali Crabtree, Heather, and the rest of their team are very rude and unprofessional. My experience with them has made my family not want to do business with Keystone Realty. I called on a Friday evening to verify that there were no applicants for the home I applied for prior to applying for it. It was the perfect home for my family and had just been posted. I followed up on Monday with a phone call at 9:00 am when the company opened. I was told since it was the weekend, my application had not been reviewed and that it would take 24-48 hours. I knew that was valid but I wanted them to know that I was very interested in the property. They assured me that I was still the ONLY applicant for the property and not to worry. That gave me peace of mind because I had been searching all over for a home in that school district. Tuesday came and I still heard nothing back. I called the company Tuesday about 4:30 because closing time was 5 I believe. I was told that my application had been reviewed and everything had come back great. The only thing they were waiting on was the rental verification from my current landlord.(They usually get these back the same day or early the next morning, depending on what time it’s requested). At that point, I felt so relieved because I know that I maintain a great rental history and that meant the rental home mine, right? Wrong! They called me back about 9:30 the next morning (Wednesday) to tell me that everything had been approved, BUT that property had been rented by someone who applied that Tuesday. Then proceeded to tell me that my rental verification didn’t come back before the other prospective tenant’s. Keep in mind, I called to follow up Tuesday 30 minutes before closing and was not told that there had been another applicant that had been approved. This made me livid. My family has been terribly inconvenienced because of this. I tried to talk to Cali Crabtree about this, but was told she was out sick and they didn’t know when she would be back. I have yet to receive a call back from her. I was told to look for other homes on the website as they update daily. I have looked day and night and nothing has been uploaded in the district that I need. I completely understand first come first serve! That’s why I don’t understand how is it fair that I applied days before the other person and the home got snatched away from my family. I hope something can be done about this. From the looks of other online reviews, you guys have the wrong group of employees in office! I was highly disappointed is the service I received! Note: To add to this we was told verification takes 24-48 hours . The same day they called us back to inform us the house was no longer available, they also informed that the person that had applied after us had got verified within 2-3 hours the same day they placed their application. We ask how was that possible and Heather smartly replied "Idk you need to contact their third party company" to figure that out ourselves. From every rental place we have used we was informed again "first come first serve " and they communicated with us letting us know if an applicate was before us or not .. and if someone was. That if they are not approved then it rolls over to us but if they are approved they have 24 hours to pay deposit before moving to the next applicant. As far as rental verification we contacted our rental agency they said it wasn't anything they could do to speed the process up they have to wait on the new agency to send request form. If I knew things would be handle like that we wouldn't have wasted our time . We only applied because we was 1st now I wish we could have our application fee reimburse. STAY AWAY PLEASE !! UPDATE: In response to your reply about rules being followed thats a bold LIE. ITS YOUR JOB TO SAY THAT .. PLEASE STOP AND THE FAKE GOOD REVIEWS AS WELL... I DONT WISH TO DISCUSS BECAUSE BEFORE NOW WHEN SHE TRIED TO DISCUSS OVER THE PHONE YOU GUYS HUNG UP IN HER FACE! .. IM JUST HERE TO BRING AWARENESS I DONT NEED A DISCUSS WITH YOU OR YOUR CREW.

Negative experience: My Downstairs flooded Through my AC vent from a bad thunderstorms in August 2022. It took them two weeks to have someone come out and fix my unit. My son and I had to stay over a friends house because I had no air for two weeks. I noticed that my floors were bubbled from the thunderstorm on surface of the floor afterwards- so I called Keystone and made them aware. They sent someone from a carpet service to do an estimate of the flooring.The guy from the carpet service pulled up the tiles from the floor and told me that I had a “tripping hazard” and that I had a poor installation job initially (Lord forbid if I would’ve fallen and injured myself, right?) Keystone told me that in order for the floors to buckle they would have to be moist for “several weeks,” instead of two weeks. Which in my case, the laminate was soaked for two weeks in August 2022 (90-100 Degree weather- btw) which still caused it to buckle. I never heard from the office afterward and then a year later I had them send the carpet service again and the same thing was said about my flooring. Fast forward to today keystone is trying to make me at fault for the flooring and feels that I should’ve said something about the flooring when I moved in 2021-huh? This has to do with the flooding a year later please stay on task lol they Thought that I was going to move so they could’ve taken it out of my deposit is what’s really going on. I’m so glad I’m with a new Realty company now.

Negative experience: Never rent through this company. They are so petty and overcharge for the slightest things! I would assume this is how they gain and keep $$. Out of all realty companies I’ve been through these are the worst! & Kiss your deposit goodbye because they want you to clean the whole apartment when moving out like a maid! Truly upsetting, makes me want to hire a lawyer.

Negative experience: Cali Crabtree has some of the worst customer service skills. You ask her a question, she refers you to the website instead of just kindly answering the question. This company picks and chooses what they deem as "adverse actions" that have nothing to do with your ability to pay rent.. It shouldn't be this difficult to find a place and yet here they are making it so, especially for a property that's been on Zillow for almost half a year. Stay away. Edit: And it's funny how they responded with more than a few sentences here AND more clear information on a public forum but I got none of this information in the email. Again, terrible customer service, unclear information, and now add unprofessional practices. Again, stay away.

Negative experience: By far the worst company I've rented with. MILITARY STAY AWAY!!! Will be black listing them if they're not already. I've put in work order after work order to have my floor fixed, and mold cleaned up. I still haven't had anyone fix the problem it's been over 2 monthes. I have videos and pictures of mold and leaks in my kitchen. TOTALLY FRUSTRATED. MILITARY STAY AWAY. I want to update this post because they went ahead and lied and still charged me nothing they were in the wrong the whole time. Not professional at all. Horrible people I wanted to update on this because they still haven’t kept there word and I still have pictures of negligence Another update on this post! I’m going to start posting pictures because these people are crooks. They lied about charging me for the unsanitary apartment that they moved me into. I’m taking further action and with military because they reported the balance which we agreed on to credit bureau. We agreed no other balance would be paid but of course they didn’t keep their word over the phone. I was also moved out less than five days and wasn’t given a proper eviction.

Negative experience: I loved working with Alison, she made everything a smooth process when we moved from Florida. She was professional, explained everything well and even stayed late one evening to make sure we could receive our keys. I’ve thought long about posting this comment but Heather C. at the front was rude and dressed very inappropriate. I went to pay my rent and she was wearing a tank top (at this establishment!) and must have forgotten to apply deodorant… the smell was overwhelming and was very unpleasant. I hope this was a one time thing. I don’t mean to be hateful, some people just need to learn professionalism. The office was adorable and well maintained and we have enjoyed the week we have been here so far. Also shout out to Cali for being the sweetest and helping with our pet screening!

Fantastic experience: When the devastating torndoes hit Clarksville, TN on December 9, 2023 my family and I were in very unfamiliar territory. We had never experienced anything like that and we had just moved to town a few months earlier. No one even knew our address and our communication was useless. The American Red Cross NEVER CAME and still haven't and it's March. However there were 2 agencies that had our backs from day 1. The first being FEMA and the other being .Keystone Realty and Management. They were the 1st ones checking on us, making arrangements for accomodations for those displaced and they covered the cost. They also worked many long hours trying to get everyone relocated that chose that option or returned security deposits, lowered fees and offered monthly discounts when feasible.They all went above and beyond and we are forever grateful. The Stinson Family

Fantastic experience: Christina M. and Cali have been so pleasant with the process of me finding a new place. If I could give more stars I truly would. professional , trustworthy and great with communication.

Negative experience: The properties are beautiful, but realtor didn’t give me any information. The apartments have to approve WiFi provider and contact them on your behalf for service this has taken two weeks. They also add everyone’s water bill together and divvy it out which I was not informed of until after I signed my lease.Christina was a sub par realtor I hated that a fee was added for her watching me look into the apartment and not saying anything to me. When I tried to get a different realtor she said I couldn’t. Unfortunately I didn’t enjoy the process with her.

Fantastic experience: Keystone Realty & Management has been managing our rental property in the Clarksville, TN area for the past 9 years. Property management is not easy and has many moving parts. They have done a fantastic job communicating, coordinating and managing our property for us as we are out of state. We trusted them with our investment, and would again in a heartbeat. We appreciate everything they did for us during our time as investment property owners. I still have close ties to the area and will continue to recommend them to clients and colleagues. Thanks again!

Fantastic experience: If I could give this company 10000000 stars I would! The whole process with Christina and the rest of the crew has been so amazing! I highly recommend Keystone Realty & Management! Awesome team! Easy steps! Fast replies! Great communication! I loved every step and I can’t wait to move in my new home! Thank you all so much! ❤️❤️❤️❤️❤️

Fantastic experience: I rented with Keystone the past year and they were super helpful in getting me into a place and always answer the phone if you call. Heather and Christina are very knowledgeable and kind in the leasing office, I definitely had many questions and they were able to always help. I was displaced because of the tornado that happened earlier this December and they were able to give me my deposit back and help me apply for another property. I’m hoping to move back in with Keystone soon. There are a lot of shady real estate companies and bad landlords but I have only had a good experience with Keystone, definitely recommend giving them a shot if you are in the Clarksville area.

Fantastic experience: I'm a resident at Main608 going on my second year at the complex. One of the biggest selling points for me was the fitness facility and I've never had a dull workout. Next, I want to talk about the cost of living. Man, with how simple I try to live my life the price in rent to include most amenities you can't beat especially in today's economy. Oh I forgot to mention, my bed and other furniture/appliances are provided (standing ovation). Lastly, the BIGGEST reason I'm leaving this review is the management. Miss Kristina has been nothing short of a blessing for me during my time at the complex. Any questions/issues that I have she's always there 100% to help. Don't even get me started on her effective smile lol, even when I'm not in a great mood seeing her smile when I come knocking on her office door makes me smile every single time. Huge shoutout to you Miss Kristina and Keystone Realty for making me want to stay at Main608 for many more years to come Lord willing. Now, I just need to get a one bedroom apartment that way I only have to clean up my mess lol, shoutout to my roommates (past and present).

Fantastic experience: I recommend Keystone Realty to everyone asking for recommendations on rentals. Autumn is the friendliest by far on the phone. I've had to call a couple times and the phone rings till it rolls over to the Clarksville office and she's always helpful and kind. We have lived here for 6 months now and not one problem.

Fantastic experience: I definitely truly give a 5 Star because of speaking with Danielle Ashley… I had lots and lots of questions and normally I would have been pawned off to another agent but not Danielle Ashley; she was very empathetic with my issue, she listened and never interrupted and she was very polite and really explained everything in detail to me and I finally had all my questions answered in a very professional manner. Keystone Realty really needs to find more Danielle Ashley to deal with people with concerns. Thank you so much Danielle Ashley and hopefully when I call again, I’ll be blessed to get you on the phone.

Fantastic experience: I have lived at Ravenwood Apartments since 2017 and enjoy the routine maintenance that is scheduled and followed by our maintenance coordinators. I called and reported a major problem in my unit, and Danielle and Teresa not only dispatched the maintenance guy the same day but the work was completed within 2 days. They have always been responsive, professional, and ensure follow-up on every detail. Both are friendly and it's obvious they take their responsibilities seriously. My kudos to the best employees of Keystone....Danielle and Teresa. William Ferrell

Fantastic experience: The girls in this office are AMAZING!!! (Danielle) They always greet you with the best smiles and are so friendly. They are always on top of everything going on. We don’t even have to give our name or address. They know us when we walk in. They are the BESt!!! They make paying your rent enjoyable!!

Negative experience: When I was buying my home I had some unexpected family issues that caused me to leave town. I trusted the team members of keystone and they lied to me. For starters I was told my roof was brand new. It wasn’t it was dry rotted on the backside of the house. Driveway holds floodwater, and the foundation needed to be repaired. The home inspector that keystone referred me to did not capture any of these items in his report. Thus I was left to pay out of pocket because the company representative lied to me. I would not trust them as far as I can see them. In my book they get an F for having the buyer get the best deal!!

Fantastic experience: Danielle was amazing. I am relocating from Nevada to Kentucky. She listened and made a great recommendation for a quiet place for me as I work from home. I really appreciate all that she has done and hope to continue to work with her for home purchase.

Fantastic experience: Danielle and Teresa were so helpful and sweet to my mom. They helped her find the perfect place within her budget. She feels so happy and safe in her new apartment. Thank you for being so kind during a very stressful time for her.

Fantastic experience: I loved my experience with Danielle. I'm an 18 year old young man just starting to learn about life. I was worried that I wouldn't be able to get an apartment because of my age and never having a landlord before in my life. Danielle helped me every step of the way!! I am now self-sufficient and learning how to manage my money because I got a chance to do so!! Thanks Danielle!!

Fantastic experience: I went to Keystone to find my uncle a small furnished apartment. From the first time I walked in, all of the ladies were just AWESOME! Danielle was so good to get everything all done, made everything so easy! Thanks to Hopkinsville Keystone Realty!!!!

Fantastic experience: I want to thank ms Danielle Ashley for helping me get into my house 811 west 7th street. She is such a awesome person,She was very helpful ,understanding, respectful , kind, down to earth person she treats me with respect and she always uses her manners. So she gets all 5 stars from me thank you Ms Danielle Ashley!!!!!

Fantastic experience: Melissa, Christina and Cali are the absolute best! Super friendly and kind. They have worked with us until late hours of the day and worked with us in every single aspect and helped us get a place within days. I would absolutely recommend keystone realty & management to anyone. And make sure to ask for Melissa, Christina and Cali

Negative experience: I normally am not the type to ever leave reviews even after having bad experiences with certain places, in fact this is my first low star review to ever give out. But when your money and your credit score is on the line, is when I will take the time to warn others. Stay away from this realtor company. From my experience, and other reviewers experiences, it seems as they are being deceitful towards most people who are serious about looking for homes, and are pocketing application fee money. As I do understand that most realty agencies have regulations such as not scheduling viewings for those who request one, UNTIL you have applied, it’s ridiculous that THIS specific agency will KNOW that a property you are interested in is supposedly being “leased” out, will still advertise it, will KNOW that you are willing to apply in order to schedule a viewing to tour that SPECIFIC home you are interested in, YET they will not inform you about it being “leased out” until after you spend (and get approved) over $70 on an application fee. On top of that, before we applied, a woman named Cali Crabtree told my husband that he would be the FIRST to apply and told him that there were no applications for the property. She stated that there was a first come first serve, in which he was the FIRST to apply. They told us it could take a few days for him to get approved. After a few days of waiting for his application to get approved, literally RIGHT AFTER he got approved, is when Cali eventually informed us that the property was unavailable because the “person” that had applied AFTER my husband had applied, had their application approved before his, (my husbands application had also been approved) They stated that my husbands criminal background check took a little longer than the so called other persons background check (not sure why considering my husband is a soldier and does not have a criminal record which had already been approved). It is not right and at the end of the day, HE was convinced by Cali that he came first in line, paid about $70 or more, had his money and credit score ran for the reason HE WAS TOLD by Cali that nobody else had applied therefore they should have put the other persons application on hold until he got his approved because like I said, it’s not my husbands fault that they decided to SUPPOSEDLY take longer on his application vs the next persons. I say supposedly because I am starting to question whether this was a case of discrimination where they did not want us to lease out a nice home due to our ethnic background, or if they just wanted to stack up on application money (or both). This is the second time this happens to us with this company, as we have applied twice overall. We are a military family of 2, currently expecting a baby (I am 35 weeks) and are very serious about finding a home, so to be in a situation like this, has caused me TONS of emotional distress. They have offered us to look at other homes on their website, but after reading the other reviews, I found out that they will pocket most (and sometimes all) of your deposit money as well, regardless of how spotless you leave the place you leased out. That immediately turned me and my husband off, and we decided we won’t continue taking any risks with these people. This agency lacks direct transparency, communication skills, and integrity. We will not continue to work with this agency, and if any funny business somehow ends up continuing to happen, we will make sure to get an attorney involved.

Fantastic experience: I am a current tenant of one of the properties Keystone manages. I cannot tell you how much I appreciate the swift and generous help I have received multiple times from Jennifer and Heather! From basic issues to helping me with fees and insurance. Knowing the property management office is willing to rectify any issues honestly and promptly with a goal to keep tenants happy is so comforting. Thank you guys for even working off the clock to help☺️

Positive experience: This is a warning when you move out make sure you take plenty of pictures! Maintenance charge me a cleaning fee and to be honest with you I stayed over one day in Kentucky to assure that place was clean clean. I also was charged a carpet cleaning fee and that carpet looked at just as new as when I moved in it was as if we hardly ever live there. However the ladies in the office they're cool to deal with. I also had health issues that I had EMS that would come over and they would always compliment me on having one of the cleanest trailers that they've ever seen out there, as well as Oak Grove Police Department they complimented me on how clean and nice my trailer looked. now if I live there clean why would I leave it nasty. I hate when people take advantage of you.

Negative experience: moved into a place that needed repairs about 5 times a month. a lot of patching and not actually fixing the problem. i feel they did not do anything to make the place move in ready. a lot of stuff thats not included in the lease for the rent is high. i paid less for more stuff included. maintenance answers the phone once a month. have to keep leaving voicemails.

Negative experience: DONT RENT FROM HERE THEY DELETED MY LAST POST the trailers they have are infested with ROACHES!!! I’ve had to put all my food in my refrigerator to keep my food safe requesting they take care of it they aren’t. so I will be talking to a cop or lawyer because In ky you have to provide a safe space to live and they are not doing so ALSO GOT EVICTION NOTICE FOR 3 cars three cars in photos are not mine just another residence with 3 vehicles that are always there…. I drive classic cars not electrical Controlled cars

Negative experience: Absolutely do not sign a lease with these people. Their leases are predatory and are extremely unfair and one-sided against the tenant. The property itself was grimy moving in, and some items (trash) from the previous tenant were still there. No move-in check list was provided upon moving in and they will claim damage and cleaning upon moving out, even if everything matched move-in condition. They will try every single thing to not return your safety deposit back.

Negative experience: ✓ Without knowing any better I applied for a property, 1024 York Road through Keystone. Before I could do anything I had to pay the $75 dollar application fee which I did, not a big deal. After two days I was informed I was declined due to “ Adverse Action “. Upon questioning I was told Keystone has four requirements, one criminal background, I am clear on that, two, you must make 3 times the rent, clear on that, I make 4.5 times the rent, three, rental history, good on that, I have been in the same rental property for seven years with no problem, and four, credit score. Apparently I failed that one. When I questioned it it I was told I would have to contact a third party in Pittsburg PA., Keystone can’t be bothered to do their own work ,but they will take their clients and in turn their customers money. They would give me no answer. Does Keystone not understand that our country has been in a crisis for three years ? The COVID pandemic has caused many deaths and problems in our country. First many people died. Second, many people went belly up and lost everything. And third, as in my case, many people fought their way through it, paid their bills, met their obligations, but their credit suffered by doing so. However, from an Ivory Tower ( theirs ) it’s is easy to ignore the people that suffered and did the right thing to make it through the crisis. If I would have done my homework first, I would have never wasted my time with Keystone, after-all their negative reviews are equal to their positive reviews. All this being said I have contacted 3 management companies in Clarksville and every one of them approved me on my background and credit. Don’t waste your time on this company. I have to wonder how the owners of 1024 York road would feel if they knew their house was sitting empty when a perfectly qualified applicant wanted to move in for a long term lease. Looking at the reviews, I am thankful they turned me down.

Negative experience: Keystone Realty & Management will ask you to put down a $200.00 non refundable fee, a pet registration fee, an application fee, and a security deposit worth a months of rent before viewing properties in person. For us, this totaled to $1,850.00 in order to hold the property to tour. Once we toured the property, which was disgusting and included water damage to the floors, we were unsure about moving forward. They assured us that the would do a deep clean of the property, but the lease included wording that we accepted the property as is. We obviously do not. I called to inform them that we would not be moving forward and inquire about how to get the (noted on the form as refundable) security deposit back. I acknowledge that we would not get any of the other money spent back, however the deposit to hold the property was listed as refundable. What they do not tell you is that it is only refundable in their eyes if you sign a lease. When I inquired about the situation and explained that I would be okay waiting 12 months to get my deposit back, like a security deposit, I was told that it would not work. I was very rudely told that, “it was in writing,” and they would not help me based on the situation. It was in writing (though contradicting the print next to deposit which clearly said refundable), so at the end of the day the fault lies with us. If you are considering Keystone Realty & Management, be warned that they will not refund any security deposits put down to hold a property for viewing.