TopFlight Realty & Property Management

Thank you Ms. Anna, we appreciate you taking the time out to leave us 5 star review!

Thank you for your kind words and taking the time to leave us a 5 star review. We are very fond of Ms. Samantha too! We are so glad she exceeded your expectations.

Thank you so much for taking the time to leave this exceptional review! We are so glad that we were able to assist you and your family with your upcoming move and Welcome you to TFPM, we are so happy and excited to have you all!

Thank you for your feedback. Let's address your concerns directly.

Maintenance Coordination: You chose to get second opinions for maintenance, which is your right. However, we did assist by coordinating with your vendors and tenants. Claiming otherwise is simply not accurate.

Tenant Fees: The additional fees charged to tenants cover essential services like trash collection, air filter delivery, credit building, and renters insurance. These services benefit both the tenant and your property. All fees are clearly outlined in the lease agreements, and owners were informed about these programs when they were introduced. There’s nothing "secret" about it.

Property Management: Over the past six years, we’ve worked to improve your property's rental income and ensure timely rent payments. We’ve also conducted annual inspections and provided detailed reports to help maintain your property. If you think this is "nickel and diming," we respectfully disagree.

Communication: We have records of our communications addressing your concerns and coordinating maintenance directly with you. To say we’re "absentee" is simply not true.

We appreciate your business and hope your new property management service meets your needs. Thank you for allowing us to manage your property.

Thank you Mason! We are so happy that we were able to help you and your husband into your new home! Welcome to the TFPM family!

Thank you for taking the time to recognize our Team! We are so glad the process was easy for you. Congratulations on your new home and welcome to the TFPM Family!

Thank you so much Ms. Rachel! We are glad that Ms. Samantha was able to help you and welcome to the TopFlight Family!

Thank you Bethanne for your kind words and taking the time to leave us such an amazing review! We are so happy that we could be of assistance and look forward to having Leo as our newest Resident!

Thank you so very much for your review, we are so very happy that Mrs. Samantha could help you and your family.

Thank you Ms. Stephanie! We are so happy that everything worked out for you and your family!

Thank you, Justin, for taking the time out to recognize our Team. We look forward to you finding a permanent home with TopFlight!

I am not sure how long ago your management ended with TopFlight but both persons you are referencing are not employed with TopFlight any longer and haven't for several years. I am not sure what home you are referring to because we haven't had any rental homes leave us in a negative manner in a very long time so I am unable to comment on your direct experience.

In the 12 years we have been open, we have never had a rental home broken into or items stolen out of a vacant home. So I am unaware of what you are referring to. Additionally, we have never asked a homeowner to show their own property. We put signs in the yard as stated in our contracts and sometimes people drive up to those homes without scheduling a showing with our office, in those incidents we have had owner occupied properties show the property because they are there and want the property rented. We advise our owners to tell them to contact us and highly recommend that they do not show anyone the home. Again, I am not sure what situation you are referring to so I cannot respond to your particular situation and where the misunderstanding came from.

TopFlight is not discrediting your version of your experience, but with every business there is turnover and growing pains. Just like people businesses are not the same as they were several years ago, as they learn and grow they get better and are better able to serve clients and customers. As stated, as much as we are horrified by your version of events, we just don't have any record of your claims. We do wish you well and Great Fortunes with your rental property and hope that your are getting the results you hope for.

Thank you for taking the time to provide us with a 5 Star review. We are sorry that this particular home didn't work out for you. Your application and Approval are good for 90 days with TopFlight, so keep an eye on our website to see if anything else comes up that meets your budget. Best of Luck to you!

We are sorry to hear you had a poor experience with someone in our office. Please reach out to the Property Manager during business hours so we can hear more about this experience, 931-572-1570. Thank you.

Thank you for taking the time to provide feedback regarding your experience. TopFlight appreciates all constructive feedback when it is warranted.

We appreciated your patience having to move your move-in day one-day so that we could get brand new appliances delivered, unfortunately that was a delay due to the 3rd party vendor and nothing that we could control. We are sad to learn that they left their trash, had you reached out to us and informed us, this would have been taken care of.
I have reviewed your work orders that you placed while living in the home and your move-out inspection that was shared with you, along with the communications with you on our system. There was never any maintenance request made for the items you stated in this review and as in every TopFlight lease, if something is not reported it can be deemed tenant responsibility, this was explained to the other lease holder and we received an email stating that the results of this move-out and findings were understood and accepted. Seeing this review that was not the case, but at no time did you ask to speak to the manager so that we could try and help you or further explain your concerns to find middle ground.
I feel your review is very unfair and not true at all, but you are entitled to your opinion. We wish the outcome was different but still wish you the very best in your future endeavors. You should receive the refund of your deposit within the next few days if you haven't already. Have a Great Day!

Thank you so much for recognizing our Team. We appreciate and are honored that with all the options in town you chose TopFlight! We look forward to a long prosperous relationship.

TopFlight understands that it may be frustrating when a repair is deemed tenant responsibility and the tenant is charged due. However, TopFlight not only has it stated in the lease several items that may come about and can be determined tenant responsibility in hopes to avoid tenants being charged, our maintenance team works very hard to ensure that in fact whatever the repair was can be determined without a doubt tenant responsibility. We are the middle man between the Owner of the property and the tenant, we have to be fair for all parties, even when it isn't perceived that way.

In regards to repair wait times, I am not sure what you are referring to in taking a long time to correct, as the only work orders that have been longer than a few days are those that are waiting on parts for the repair and that is out of TopFlight's control. TopFlight provides updates for all service requests and their status and it can be tracked using your online portal very easily and if you do not see anything, please give us a call.

If you are moving out soon, we do wish you the best of luck and encourage you to review the checklist that has been provided to you and follow it, to ensure you get your deposit returned. Additionally, if something is missed when we conduct your move-out inspection, we provide you with an opportunity to correct those items and have the charge removed. It is up to the tenant to take advantage of that opportunity. We want you to get your full security deposit back, that is why we provide you with the tools to do so.

We are not sure who you encountered in the office that was less than pleasant but would be happy to discuss your concerns further with you directly so that as we move to the next process of your move-out, we are in a much better light. Additionally if there is a problem with our staff, those issues can be corrected immediately.

The property manager can be reached at [email protected] and our phone number is 931-572-1570.

We apologize for your inconvenience however as part of your management agreement it states that your proceeds are sent no layer than the 15th. Today is the 15th and we are still sending owner payments. You should have your proceeds tomorrow.

Thank you so much for taking the time to recognize our Team! We are are so happy we were able to help and look forward to you joining the TopFlight Resident Family!

Thank you for your kind review! We appreciate you and your business.

Thank you so much Ms. Sparkle for taking the time to recognize our Team Members. We are so glad everything worked out and look forward to you being a long-term Resident with TopFlight!

TopFlight respects opinions of customers, clients and tenants however your review is very one sided. TopFlight has a very positive reputation of our ability to record keep and document everything we touch so that we are being fair to our property owners and tenants, even when the decision is not popular.
In your 12 months of tenancy you have placed 12 work orders all of which were addressed and completed within 6 days time at the most. We understand that when something is not working right that it is frustrating but TopFlight uses third party licensed and insured vendors that we are subject to their scheduled and with staffing and product shortages in the middle of a pandemic, 6 days is not a lot of time to wait for a tree stump and roots to be removed.

In regards to an extra month's rent upon move-out, I am not sure what you are referring to because the balance you have on your account was not due to rent but lease violations you had incurred and TopFlight was allowing you to pay that over time but you had not cleared it prior to your move-out.
As far as the move-out inspection, and your estimated charges, TopFlight provided you with the list of items that were found to be tenant responsibility, we allowed you to come and pick up a key and complete the repairs yourself, which you did however not everything was completed as we told you had to be done in order to remove the estimated charges. We did reduce your estimated overall charges by $800 and provided you with a new report and new estimated charges. I assure you that you are not our first resident to be upset about their responsibilities and we are well within our rights within the law. As stated in the report that was shared with you these charges are ESTIMATES and you will be provided finalized charges within 30 days of your move-out.

We understand that this is not the outcome you expected when you turned keys in a second time, but it is our responsibility to hold accountability to the lease agreement and addendums you signed when you rented the property. As explained to you, TopFlight uses photos taken prior to your tenancy, your move-in condition form that you completed and turned in and work orders that were completed prior to your move-in, work orders placed during your tenancy and compare them to the deficiencies found to render tenant responsibility and do what's fair. We even offer tenants to provide date stamped emails or photos that would release them from responsibility for something that was unnoticed on any reports. So again even though our final decision may not be the one you had hoped for, our team works hard to do what is right by all parties involved.

We had hoped for a better outcome and once your finalized move-out charges are in, TopFlight would be willing to extend a payment plan for you to pay overtime if you are indeed over your deposit and unable to pay in full. We do wish you the best of luck in your future endeavors!

Mr Scott, I have looked in our records so that I could learn more specifically about what you are referring to however I was unable to find you as a tenant in our system. If you would like to speak with the property manager further about your review, please give our office a call on Monday 931-572-1570.

Since I do not know exactly what you are referring to, I am unable to speak on your specific situation however I will reference a standard clause in our lease agreements that pertains to all tenants and our properties. Tenants are required to report maintenance issues if they do not report them promptly, they can be held responsible for the cost of the repair. It additionally states if a repair is needed due to tenant negligence whether it is intended or not, the tenant can be held responsible for that cost. When a lease agreement is signed, the leaseholder is accepting responsibility and agreeing to these terms.

Again, we hope that you will take the opportunity to contact our Property Manager directly so that we can all understand each other better.

Ms. Elizabeth you were provided with the owners email address as requested however you were already informed of the policy and your complaint was forwarded. You were not overcharged, the charge that you received was within the terms of your lease agreement. This was explained to you.

You mentioned the apartment was horrible however you and your mother walked the apartment before you moved in and the smell of new paint was because we had the apartment painted before you moved in. At the time of the walk through with the Property Manager you made no complaint of any of the issues you mentioned above. Yes we did extend your move-in because the property was not ready due to vendors being backed up and you received a discount on rent for the inconvenience.

As far as communication goes that is untrue as you had no problem contacting our office when you needed to terminate your lease early and reviewing the notes on the page, we accommodated your request. We even communicated with you the results of your move-out and allowed you to go back complete the repairs yourself and remove the estimated charges. The re-inspection results were shared with you as well.

We wish your view was different however we wish you the best of luck on your future endeavors.

We are perplexed to hear that you have had such an unpleasant experience with TopFlight. Unfortunately, we do not know who you are or what you are referring to within your review but the manager would be happy to address your concerns with you, please call 931-572-1570 or email [email protected].

I apologize that you haven't received a return response from our office. The deposit disposition Refund Letter was sent to you on August 9, 2021 breaking down deposit refund. You didn't receive the full balance of your deposit due to owing rent, rent was paid and then the cost to have your deposit direct deposited that you opted for during your inspection was deducted as well. We will ensure that this is forwarded to you again today for your records. Should you have any additional concerns please contact the property manager at 931-572-1570.

Thank you so much for taking the time to recognize our team! We are happy to hear that we have exceeded your expectations!

Mr. Mbugua this review is inaccurate, TopFlight provided you with a move-out checklist of the requirements to get your full refund returned; additionally TopFlight has offered you an opportunity to remove your move-out charges by completing the repairs yourself. It is our policy to provide you 24 hours to pick up the keys following the move-out, then you are allotted another 24 hours to complete tenant responsibility damages. When you called last night, you stated that you have other obligations, you were informed of our policy and told that the inspection coordinator would reach out to you this morning with possibly another option for you to obtain keys but you didn't give us a chance, however as promised Our Inspection Coordinator will still try to reach you in hopes for you to revise this review.

Please understand that it is a requirement of the Fair housing Laws that TopFlight treat everyone the same and we are able to do that by following the Signed Contracts and our policies.

Thank you so much for your kind words and recognizing our Team! Congratulations on your new rental home and Welcome to TopFlight!

Mr. Myers I am not seeing your name come up in our database so I unsure what you are referring to. However if you would like to call the Property Manager Monday morning when we open to discuss further the number is 931-572-1570. You may also email [email protected].

Thank you Ms. Dana for taking the time to leave us such a positive review! We appreciate your tenancy for the past several years and wish you the best of luck in your future endeavors!

Thank you so much for taking the time to review our company and recognize our Team's efforts. We truly appreciate your loyal business and kind words!

TopFlight regrets that you didn't meet our minimum qualifications for one of our rental homes. Your opinion of the type of people/company we are could not be further from the truth. It is required that we follow our policies and procedures for every applicant regardless of the situation or times we are in. TopFlight is still billed for the screening of all applications regardless of the times we are in and we cannot simply refund applications because someone didn't meet our qualifications. This is why it is very transparent on the very first page of our application what our qualifications are and that our application fees are non-refundable, before an application is even paid for.

We are happy that you were able to find a new home and we wish you the best of luck in your future endeavors!

Mr Mora, This statement is far from the truth. TopFlight is across the board with all application procedures and policies for all prospective tenants and we do have minimum requirements that must be met before being approved to lease a property with TopFlight. TopFlight conducts Credit, Criminal Background, Rental History (when available) and Income Checks on all applicants. Unfortunately, the information received from those checks could not predict the current pandemic the world is in, where several people around the world lost income. TopFlight communicated with you through every step of the way through this regrettable situation and recommended legal action prior to the courts closing, then the courts closed and like several other landlords around the world we had to wait it out, but through every step of the way you were communicated with.

We understand that you are upset with the outcome and the burden it caused but TopFlight is in no way at fault and coming onto a public forum to try and tarnish the reputation of a company is not right nor fair, when a company is legally obligated to keep pertinent information private about the situation and is not able to tell their side of the story. TopFlight's Property Manager and the Owner of TopFlight has both tried to reach you several times regarding your accusations for this situation and you have yet to respond.

TopFlight always hopes for a much better departure but understands that is not always possible. Our door is always open should you want to speak on this situation further, we wish you the best of luck with your investments !

Thank you for 5 Stars! We appreciate it!

Mr. Nash,

There is no need to post several reviews to get your opinion across. You were not a lease holder of ours as you mentioned in your previous review therefore you may not know every detail of what the leaseholder you are defending was offered or what must be followed according to our sign contracts. Which TopFlight can provide you of an overview of our policies but not direct details for this particular situation as you are not a party to the lease.

These rental homes are owned by individual homeowners and they should not have to foot the bill because a tenant didn't follow a checklist that was provided to them or for things that were outlined in the lease in which they signed. We have policies in place for all of our leaseholders regarding the move-out process and as mentioned in my previous reply, they are given an allotted time to correct those found damages, send recalls to their professional cleaning company if they hired one, in order to reduce their estimated charges. TopFlight is required to provide an estimate of charges and we have 30 days to finalize these charges, which in most cases come back lower than originally estimated. In Most cases, it is easier to over estimate, then to go back and say your charges are actually higher, so that is what my staff is trained to do and required to do by law.

Again, as I mentioned in your previous review, it is much less work and easier for us to just give the deposit back and that is why opportunities are provided to our leaseholders. TopFlight has to hold accountability when lease agreements and guidelines are not followed. If the leaseholder would like to reach out to the Property Manager, she is happy to review her move-out with them (931)572-1570.

I am sorry that this is your take on this experience. Due to privacy laws we cannot go into detail of your specific situation but are happy to speak with you in person or on the phone about your experience. We are not sure exactly what home you were a tenant at so we will provide you a basic understanding and hopefully you will reach out to us, so we can fully understand each other.

Like other management companies in town, we manage for single family homeowners, TopFlight can not just go and remove trees that aren't posing a threat without permission. Also if a tenant is not reporting said items then we don't know about them and cannot take care of them. We respect our tenants right to enjoyment of the property, we typically only conduct inspections annually unless otherwise required. This is why in everyone of our leases it states the tenant must report maintenance issues so we can take care of them. If you are the previous tenant, that I think you are.l, TopFlight only took over management of this home 1 year ago so we cannot speak for things that happen prior to TopFlight but have a record of repairs we have completed in the last year to include putting in new appliances.

Your accusations as far fetched, as if someone lived in a home for 5+ years, we would not require them to paint an entire home, infact the only way a tenant would be responsible for painting is if the walls were excessively damaged, like holes in walls, and I am not talking about nail holes or drawing on the walls. The only time a tenant a tenant has been held responsible for exterior paint is due to pet damage by the back door.

TopFlight doesn't tell tenants they have to buy any house, if an owner wishes to sell their house, we do offer it to the tenant first before providing them with a nonrenewal notice. We also try to provide the tenant with as much possible notice as we can.

Please remember that if you did infact vacate from one of our properties, you were provided a photo copy of your inspection report outlining all of tenant responsibility damages that were found. In addition to emailing this information to our tenants, we text them and let them know it's there and give them 24 hours to respond to dispute items found and present us with their case and we review it and in some cases this reduces charges for tenants. Especially for properties we took over management.

Also following that compromise, we allow tenants 24 hours to complete their own repairs for their damages to reduce their charges any further. We also estimate on the front end and most times when the final invoices are received the charges are lower.

So based on your complaint in this public forum and knowing our procedures for ALL tenants, I don't believe you took advantage of our communication to you to make sure we understood each other. Since the law requires us to have your charges finalized within 30 days, there may not be much we can do if it's past that time period but we would be happy to speak to you further about your experience to see if we can improve our systems. Most tenants do not understand that we don't want to keep anyone's security deposit, that is more work for us but we have to do uphold accountability.

If you would like to discuss this further please call our office 931-572-1570

Thank you so much for your kind words and loyal business! We strive to Manage Happiness!

Thank you Eric for your kind words and loyal business over the past 10 years. We are sad to see you go but understand that it is time to move on and wish you and your family the very best in all your future endeavors.

Thank you Amanda for taking the time out to recognize a member of our Team! We are glad that TopFlight continues to exceed your expectations!

TopFlight appreciates all reviews when the information is constructive and true. We have looked in our system to find your account so that we can have some insight into your complaint but we cannot find your name in our system either as lease holder or occupant. Therefore, I am not certain what you are referring too.

It has never taken TopFlight 5 months to fix a shower which is an essential item in the home. TopFlight works for single family homeowners and sometimes there is a delay in repairs because we have to go through a home warranty or gain approval from a homeowner but a shower would never take that long as TopFlight is well aware of the laws regarding essential services.

As for the carpet, most of theses rental homes are pet friendly, however if the carpet reeked of cat urine as you are stating, TopFlight would have had the carpet changed out prior to you moving in. TopFlight conducts several inspections on these homes prior to a new tenant moving in and cat urine would have been noticed by our team.

It is in our leases, move-out requirements that would have been signed by a lease holder for any of our properties as a requirement to have the carpets professionally cleaned and pet treated (if you have pets) upon move-out. This is something that we ensure is done for all of our rental homes between tenancy.

As for any painting because I do not know what house you are referring to, I can't respond to that directly. All I can say is stated right in our move-out procedures and estimated charges sheet both signed that they are received by the lease holder when notice to vacate is given, it states on there a tenants responsibility and the cost to paint if damage is found to be more than normal wear and tear. We take photos of all of our move-out inspections and it is shared with the lease holder showing them why they are responsible, additionally all lease holders are given the opportunity to correct any items they are found responsible for themselves.

TopFlight takes our move-out inspections very serious. We are put in a position to protect someones home while being fair to the tenant. Sometimes are decisions are not always a popular one for either side and results in reviews such as the one you left. Believe me when I say it is easier for us to give you your security deposit back.

TopFlight does believe in being fair so if the leaseholder would like to reach out regarding their move-out, we can talk however I haven't had a recent move-out that required $1200 worth of paint. So I am not sure how long ago this occurred but we are willing to listen to constructive criticism. Our number is 931-572-1570

We do wish you had a better experience and that we knew what property you were referring to so we could better assist you. Hopefully, this information gave you another insight. We wish you well in your future endeavors.

Thank you for taking the time to share your experience with us. We appreciate all feedback good and bad to provide us a chance to learn and grow from any missed opportunities.

With that being said, I am going to address your concerns individually. Please keep in mind due to privacy laws, we cannot properly defend all of your claims and will only be able to provide basic response. We would be happy to schedule a phone conference with the manager to discuss further.

We have reviewed your account and to say you have had problems since you moved in, is unfair. There are no notes where you communicated with us that there was any problem with the property or our service. So unfortunately if there was any issues, we were not made aware to be able to make right what is right.

We do see where there was confusion regarding your move-out and Military Orders. We do sincerely apologize that there was a misunderstanding about the home being put back up on the market. Once we receive orders or notice to vacate it is standard procedure to find new renters for the property. The former team member that handled your notice didn't intend to be misleading or misrepresent the information that was provided to you. They were trying to make sure that you were not going to be responsible for more rents then you needed to be based on your notice and unfortunately even with the best intentions it didn't feel like that on your part and we truly regret that. We do wish that you had reached out to the manager about the situation before it lead to this review and negative feeling about our company so we could have made things right.

Regarding your service requests, we work for individual homeowners, TopFlight doesn't own these properties and some homeowner require that we utilize their home warranties which tend to take longer than we would like regarding repairs. Additionally anything that is not covered by the home warranty we have to gain approval, so there is a bit of a process which can make a tenant feel like we don't care but trust me we are behind the scenes trying to get your requests approved and taken care of as quickly as we can. I am showing that the refrigerator was fixed less than 10 days and your issue with the tub was not approved by home warranty and we had to gain approval and find another vendor to seal the tub, but during that time the tub was still functional.

Moving forward, the damage to the walls that you are referring to, is considered outside of normal wear and tear which is why you were provided photos and you have been given the opportunity to take care of all estimated tenant damages yourself with a re-inspection and have all of the charges removed. TopFlight uses third party vendors to complete repairs and we are required to provide you with an estimate of charges, which is what we did. It is easier to over estimate on the front end and go back and inform a tenant that the charges came back lower then tell you well actually it came back higher. We try to avoid that scenario whenever possible.

We take our move-out inspections very seriously, it is easier for us to give tenants their full security deposit back. That is the reason why we provide you with the move-out check list and a list of estimated charges that you signed when you submitted your notice. When we conduct inspections we look at your move-in condition form, photos of the property prior to you moving in, any work orders placed during your tenancy and notes/email traffic on your tenant page to determine responsibility, it is not something that we take lightly.

We do hope that this provides a better explanation and we are glad that you took advantage of completing the repairs yourself so we can remove those estimated charges. We do wish we had a much better ending to this business relationship and wish you the best of luck in your future endeavors.

Thank you so much for your positive review! We strive to go above and beyond for all our clients and future clients.

Thank you for continuing to Provide us Feedback and for your loyal business over the past several years. We appreciate you taking the time to update your review and we are happy to continue to provide you with exceptional service.

Mr. Gentry, Although you are not coming up in my system as a current or past owner or tenant. I will assure you that the storm that occured back in October still has our vendors backed up. We received over 200 work orders for storm damage and unfortunately there were more homes then TopFlight rental properties that were affected making our vendors even more backed up. There are a lot of roofing companies out there that may be great however TopFlight is entrusted with people's properties and we are not going to just grab any vendor out the phone book per say to get these repairs completed. We assessed each work order individually and they have been taken care in order of urgency and when we receive the go ahead from many insurance companies. There is so much more to these repairs then what you see. My property manager would be happy to sit down with you, explain our process and go over any questions you may have.
As for raising rates for repairs, we provide an estimate to all tenants upon Move-out it is an estimate, we like to over estimate for repairs in lieu of under estimating. Once all invoices are received and your Move-out is finalized those invoices are available for you, again please call our property manager at 931-572-1570, she will be happy to go over your Move-out, granting you are a lease holder, and provide you with those invoices for tenant damages.

TopFlight is a firm believer in what is right is right and would really like to settle this disagreement with you, in hopes to end the long term tenant/landlord relationship on a better note.

We are so glad that our TEAM was able to assist you and be helpful in your move. We look forward to a long Professional Relationship with you and your family!

Mr. Carden,

This is unfair and untrue of the events that took place. You were one of our very lucky homeowners where you had the same tenant in place for the entire 4 years you had your home in management with TopFlight with minimal expenses. It is only natural that you would have homeowner expenses after that much time has passed.

With that being said, my property manager, in detail went over the tenant's move-out with you and what by law we can charge and what we couldn't do to normal wear and tear. You and your wife were both very understanding of our position when you took liability of your property back. She even went as far to show you photos of how the property looked when we got it and compared them to now. There was no questions or dispute, you even stated that you were relieved that the property was not really in poor condition, as you are making it seem with this review. I am not sure what changed since that conversation.

In regards to the the tenants security deposit, you were given the entire amount of the tenant's security deposit much quicker than the 30 days close-out we initially stated in your out of management procedures that were sent to you. Please understand this is a supplement to offset the cost of your expense for the repairs for tenant related damages not normal wear and tear. Tenant related damages such as patching and painting, cleaning, minor repairs etc. All of which was explained to you not only in person but in the detailed email that was sent with the move-out inspection reports that were shared with you.

Additionally we informed you that we do go after the tenant within our power for overage owed from their security deposit. But again we are not a collection company. I will remind you that my accounting department makes attempts to get the previous tenant in a payment plan or obtain payment in full to ensure you get the most of your money and not paying a 3rd party collection company. This is something we do even after you are not an owner with us anymore. However when they are non responsive to our requests we have to turn them over to a collection company. Again this was explained to you when you came in and met with our property manager.

Moving on the $300 Cancellation fee was something that was agreed upon and signed in your contract. This fee covers a lot of admin, storage and reporting that must be completed after you are gone. This was never brought up until now, so I am not sure as to why if there was a question about it you didn't bring it to the property manager's attention when you met with her.

Again, as mentioned in the about you took liability and picked up keys to your property over 10 days ago, if there was an issue with everything that was went over with you, I am not sure why we are just now hearing about it. It is not about TopFlight protecting the tenant, it is about TopFlight abiding by the laws and doing what is right. If you would like to address this in a less public forum and address your concerns please contact our property manager but again after so much time has passed between you picking up keys and leaving us this review, the law states we are limited on what we can do for you.

We never anticipated such an outcome after previous discussions and are saddened to hear such harsh and untrue words about our company. We had hoped for such a better ending to a long business relationship. We do wish you the best of luck on your future endeavors moving forward.

Ms. Riveria,

I would like to state that this is a very one-sided review and not only is it taken out of context it is completely untrue and unfair.

When you applied with TopFlight last year you met all of TopFlight Requirements and you were approved and signed a One Year lease. Which means you are locked into the home for ONE YEAR, there is no obligation to renew that lease after those 12 months have expired, no one is obligated to continue these terms or offer a renewal not TopFlight, not the owner, not the new management company and not you. The only requirement by the law and your lease agreement is that you are provided a minimum of a 30 day notice which by your review and the call to our company the other day you were given longer than that by the new management company.

Moving forward you are not a party of our agreement with the homeowner or the termination terms of that agreement and I will not entertain a response to your accusations regarding what you may have been told or have assumed.

Regarding THDA Voucher program, TopFlight accepts the program on select homes. This has nothing to do with your owner but the THDA program requirements itself. We tried to accept it on all of our properties to make it easier for recipients of the voucher that meet our standard application procedures to find homes. As you know many companies and owners do not accept the program and are not required to by Law. The problem we ran into with THDA program is that the first payment can take longer for an owner to receive and their mortgage is still due on the property. Additionally, THDA sends a third-party company out to inspect a property to see if it is THDA eligible based on their standards which is often more than what city codes require of a rental home placing a financial strain on a homeowner. If they don't make the required repairs then the home is not approved and they pulled their home off the market for a few weeks and now they don't have a tenant. I am sure you can have an understanding of how this can negatively impact a homeowner.

We work for single family homeowners that often have a mortgage to pay and some of these requirements of THDA puts a strain on them. Which is unfair to the homeowner and the recipient because it makes it harder for them to find housing. Due to this we have had to amend our policy and leave it up to homeowners if they will accept the voucher or not until the law mandates everyone accepts it.

Moving forward when you called our office and explained the situation to my employee, you were not interested in what she was trying to explain to you in order to better help you. Instead you used colorful language and called her names, so I instructed her to end the call because no one deserves to be treated that way regardless of how upset the caller is ever. You stated on the phone that you needed a new place to live but just filed a bankruptcy. My employee was trying to be respectful of your time to inform you that because you are no longer a TopFlight tenant and haven't been since shortly after you moved into the property that you would have to reapply and if you have an active bankruptcy you will not meet our minimum requirements. She was not being unhelpful at all she simply did not want you to waste your time or the expense of an application fee if you would not qualify. Fair-housing laws require that we are across the board with our application procedures so it is not about being robotic it is about being compliant with the law.

We are sorry that you are going through this and you have to find a new place to live at the end of your lease. You should check with your current management company about their policies and what they can do since you are a good tenant and they fought for you to be renewed at your current property. We do wish you the best of luck in your new home search.

Michael,

I have checked our database and do not see this name populating as a current or past tenant of ours. If you would like to call the property manager at 931-572-1570 to speak more on what this review stems from we would be happy to assist you. Have a great Day!

Thanks Liz!

Thank you Lori! We are glad your experience has been pleasant as a tenant! We hope to continue this long lasting relationship!

Karen, Thank you for your kind words! We are honored that you and your husband continue to choose TopFlight over all the other management companies for the last 5+ years! Thank you for your continued business and support!

Courtney! Thank you for your very true statement! We love our clients, customers and tenants and do what we can to take of their needs. Thank you again for recognizing our efforts!

Leslie, Thank you for taking the time out to recognize our Team! We strive as a Team to treat others as they would like to be treated, especially in this business where it can be a very emotional experience for our clients, customers and tenants. We are glad that our efforts were received and provided you with a great experience. Thank you again for your kind words.

We sincerely apologize that you felt that you were in anyway taken advantage of that is simply not the case and this was explained to you several times by our staff. TopFlight doesn't want to keep anyone's security deposit it makes more work for us however we must hold tenants accountable for damages that exceed normal wear and tear.
In regards to your home cleaning, when you asked for a recommendation for a home cleaner, the one that was given to you was one that we had been using at the time. However as explained to you we do not guarantee their work they are an outside vendor not directly affiliated with TopFlight. We did reach out to the cleaner and the cleaner would not go back out for TopFlight because we did not order nor pay for the service. This is when our inspector informed you that you would have to reach out to them. Which unfortunately still did not matter because we had to send another cleaner out, which you were not charged for, because that cleaner failed to go back out and complete those items that were missed. The problem with cleaners is they go through a lot of staff and the quality is not always the same. Not that this is here nor there but since this incident we no longer use that cleaner.
In regards to the painting, this is a false accusation, I have reviewed your move-out and the amount deducted from your security deposit was $100.00; if you were charged for 6 walls at $60.00 a wall that would have been $360.00 which was not deducted from your security deposit.
In regards to TN landlord and Tenant Act we do have 30 days to return your security deposit, we also have that time to add any additional damages if found. Which your charges came back lower than originally estimated and your deposit was refunded within 26 days. We do not wait until estimates are received, we wait until the work you are being charged for by outside vendors is complete and invoices are received prior to refunding your security deposit that way we make sure you are given the appropriate amount. On your move-out estimated deficiency sheet that you signed there is an option to get your security deposit back much quicker but you did not select that option.
Lastly, Per your Lease Agreement security deposits are held in non-interest bearing accounts so TopFlight was not just holding your security deposit to collect a few pennies off of it.
I do hope that this provides you a much better picture and see that just like you have a job to do and procedures to follow at your place of employment. TopFlight does as well.
We wish you the best of luck in your future endeavors!

Mr. Jamison, it is unfortunate that our relationship has ended resulting in a negative review. Emails are a double edged sword in this business and I mean that because it is crucial to have as much as possible in writing to avoid misinterpretations of information however emails can be perceived by the receiver in a negative manner, when in fact they are not meant to be sent that way.
As mentioned to you in correspondence, we refer to the Servicemember Civil Relief Act, SCRA and follow it in it's entirely when terminating a lease agreement due to Military orders. We also recommended that you speak with your housing representative, not to be condescending but so that you could understand that TopFlight was following the law that is set forth and not doing anything illegal as you accused. Again, we had hoped for a much better ending of our business relationship and wish you the best of luck in your future endeavors.

Tyler Thank you for sticking with TopFlight and we are so glad that we were able to exceed your expectations and end our Professional Relationship on such a positive note. We are happy that Ms. Samantha was able to help you with the transition, we wish you the best of luck on your future endeavors and Hope that should you find yourself back in Clarksville you stop in.

Mr. Rivera when you called you spoke to management on several occasions; you did not like the response that was given. We have policies and procedures in effect to ensure that all applicants are treated the same, regardless how they pay their rent. We had spoken to you and the other applicants in your household in detail outlining those procedures, we even reached out to your case worker on your behalf. Furthermore stated clearly on the first page of the application it outlines our application procedures, requirements and clearly states that our application fees are nonrefundable.

It is not TopFlight's fault that you did not meet our minimum requirements for the particular home in which you applied for. We stated to you that if you received updated information that met the rental amount in which you were trying to rent, we would reconsider your application as long as it was within the 90 days in which the application was first received. You were also offered to move your application to another home if we have a home come available that accepts the program as not all homes are required to accept it.

We have tried to help you but unfortunately you are unwilling to accept our policies and procedures and because you do not like what we have to say, you have now tried to bash our reputation. Your claims are unfair and frankly untrue. We wish you the best of luck in your home search.

Autumn, Thanks for taking the time to leave a 5 star review! Although I do not think it was actually intended for TopFlight Property Management, we are glad that you were pleased with the service and food you received. We actually love food, so tell us where you had this amazing experience so we can try it too!

Mr. Luc,
Since you have chosen to use a public forum to express your opinion, I will respond appropriately. This is not only a false statement but very untrue. We do not want to use a tenant's security deposit to cover tenant damages, it makes more work for us. That is why we provide all tenants with a checklist of what to do to obtain their full security deposit back which is given to tenants when they provide notice to vacate and we have them sign a copy acknowledging that they received it. I have shared the signed copy to you through your online tenant portal. Additionally when we conducted our initial move-out inspection you were advised of tenant damages and given the opportunity to correct said damages with a re-inspection fee. You were told exactly what needed to be done and how it would need to be completed if you chose to do it yourself, this information is also listed in the move-out procedures you were given and signed for.

Unfortunately the procedures were not followed upon re-inspection and more damage was done causing the charges to go up. You left the inspection because you did not agree with our inspector. Instead of trying to come to a mutual solution, we had to move forward with the repairs to the home.

We sent the Property Manager and Owner of the Company over the home to re-evaluate to ensure we were absolutely correct in our re-inspection and new additional damages, which you will see in the re-inspection report that was shared with you on your tenant portal, we had just cause for these charges based on the condition of the property.

All the work that was charged to you for your tenant damages has been completed and receipts for your costs are available upon request. Your final adjustment of charges was shared with you today as well. Where payment options were offered to you to clear your balance.

We had hoped to have a much better parting. We do wish you and your family the best of luck on your future endeavors.

Ms. Tracey Thank you for taking the time out of your day to recognize our efforts. We know that moving is tough by itself we aim to make our part of the process as seamless as possible. We do hope that you will find something within our company and look forward to having you as a future tenant!

Ms. Smith it has been an absolute pleasure having you as tenants for the past two years, we are sad to see you go but wish you and your family the absolute best of luck on your future endeavors!

Thank you for your kind words Melissa! We appreciate your continued tenancy and support with TopFlight!

Ms. Kaylee, I am sure that there was a misunderstanding, as we do not have tenants complete repairs themselves. It is possible that when the vendor arrived whomever was home didn't hear the vendor knock on the door and the vendor moved forward with what work he was able to complete and didn't realize anyone was home. Moving forward you were not charged a missed appointment fee and we have rescheduled for the work to be completed.
We do hope that we will be able to move forward into a more positive direction as we know that when it comes to maintenance it can be extremely frustrating between having a maintenance issue to getting vendors scheduled to complete the repair. We know it is not always convenient for our tenants and emails or text messages can be interpreted in ways they were not intended to be. If you should have any future concerns regarding work orders, maintenance personnel and/or vendors please contact our Property Manager at (931)572-1570.

Thank you taking the time to recognize our team's efforts. We appreciate it!

Thank you for taking the time to recognize our team's efforts! We do hope that we are able to assist you with your new journey.

Ms. Sara,

We take all reviews very serious and are open to all forms of constructive criticism. However your review has us confused. Let me further explain, as I reviewed all of the notes on your page, I found the following:

In our approved application procedures that is emailed to all approved applicants per our policy it states on there that there is an upfront administration fee collected before ever placing your security deposit down. If this was of a concern I am not sure why it wasn't addressed then or why you continued the process to lease the apartment.

Additionally I want to add that after a prospective tenant has secured a property they are sent move-in requirements where it states key pick-up is from 1pm-4pm. After reviewing your notes, I do see where the reason for this policy was explained to you.

Regarding your claims to the apartments condition when you picked up keys, I do not see any notes, service requests, emails or listed on your move-in condition form where we were notified that this apartment was not up to par. I assure you this is not our standard and had we known this would have been taken care of.

Moving forward pertaining to our application procedures, we are by law required to treat every applicant the same regardless if they are military or otherwise. You are correct we do require a background check for everyone that is living in the home over 18 years of age. This is for safety and security measures. Furthermore it states this policy on the first page of our rental application, if someone was opposed to it, I would assume they wouldn't continue the application process.

If at any point in your tenancy you had an issue with staff being rude or unresponsive it was never reported to management. As I assure you this is unacceptable behavior and would not be tolerated. You have not been with our company in over a years time, since a new management company took over your building, we have made a lot of great positive changes. It is unfair to review a company for today about an experience from over a year ago. Especially when our team went above and beyond providing documents to help you with your move-out from the new management company.

We do appreciate your feedback and wish you the best in your future endeavors. Should you have more you would like to discuss in a more private setting our property manager is available at (931)572-1570

Thank you Ronda, We appreciate you taking the time to recognize the efforts of our outstanding Marketing Coordinator Kristen. Welcome to the TopFlight Tenant Family!

Ms. Flannery,

I have looked over your account to address your concerns that has resulting in leaving such a negative review for our company. Since you have chosen this public forum, I will respond appropriately.

Regarding your mother living with you, that is not here nor there as to why you were charged a double deposit. It is our policy and states on the first page of our application that all adults over 18 must complete and pay for a separate application and non married couples will be treated as roommates and a deposit from each said roommate is required. The law requires us to follow our set policies for each and every applicant and that is what we do.

In response to you being charged 2 separate pet fees, that is untrue. I have looked over your account and ledger you were only charged one pet fee per our policy and agreed upon in your lease agreement and charged monthly pet rent. I can email you a copy if you would like.

In regards to the home upon move-in; I have a paid invoice from a licensed and insured cleaner and carpet cleaner that the home was professionally cleaned. Now let's keep in mind that this is a rental home, not a brand new home and there is no possible way that every piece of pet hair would be removed. Now there was about a 3 week time frame from the time the cleaners cleaned the home and you took occupancy which could naturally cause the home to be a little dusty. I am wondering why you didn't place a service request to have the home pest controlled or re-cleaned?

I have reviewed all the service requests for the home and there were a lot, as you know TopFlight are not home inspectors, we conduct visual inspections of the home only and we are not living in the home so we could not possibly know everything that would go wrong with a home. However I do see that everything was handled appropriately and TopFlight took extra measures to have second opinions on certain repairs prior to charging you the tenant for tenant negligence, which I am sure was unintentional on your part. Furthermore, TopFlight had explained to you on separate occasions that we work for the homeowner and the homeowner has a home warranty on their property which we must adhere to. We don't like it anymore than you do and we express this with our homeowners and we shared your frustration with them as well regarding the vendors that came out and their turn around time. As was mentioned prior TopFlight has no control over home warranties and the vendors that are dispatched out.

Regarding your move-out inspection, the inspection coordinator has one of the hardest jobs in the building, they have to report damage, review tenant move-in inspection form, look at past work orders, look at past photos and try to find the happy medium for all parties involved. The resolution they come to if not always a popular one. Tenants do not see everything that goes into a move-out after the move-out is completed and it makes it harder for the inspector to complete her job when the tenant is argumentative and verbally abusive when all she is trying to do is explain her process. We try to streamline this process and that is why we provide tenants with a move-out check list informing them of everything that needs to be complete to have a successful move-out, this is also outlined in your lease agreement. Furthermore we give you the opportunity to correct issues you may have missed. Trust me, we want to give you your deposit back, it is a lot less work for us.

I don't think that it is fair to state that we are a horrible company, last year when it was time for your renewal, you asked about a decrease of rent and we got that approved for you to stay another year.

We do hope that you will be much happier with your new home and wish you the best in your future endeavors. Should you like to discuss this any further, feel free to contact our property manager at (931)572-1570

Mr Bates, this review is unfair and not true to the company. First let me inform you that our Property Manager and Team Lead had been with the company for 4+ years and our marketing coordinator has been with us for over 1 year. You are correct that we do have some employee turn over, this is a Military town and a very hard business to be in and it's not for everyone.
Moving forward, I have reviewed your account and our property manager is more then happy to discuss your claims in a less public forum as we are not aloud to discuss parts of out contract you signed in this setting. Please feel free to email her directly at [email protected] or you may call her on Tuesday when our office reopens at 931-572-1570. We hope to resolve these concerns and continue our business relationship.

Thank you so much for taking the time to recognize our efforts. We strive on making the transition for all of our tenants, and homeowners as seamless as possible. We do hope that your family will love the home you picked out today!

Thank you for taking the time to leave us such a great review! We appreciate your faithful business and are sad to see you go! We wish you the best of luck in your future endeavors!

I am sorry that your several years with TopFlight was less then satisfactory. I have went over your past account in detail and could not find anything that stood out as resulting in such poor review of our company. We are always open to feedback on how we can improve, especially for homeowners that stayed with our business as long as you did. It has been almost a year since you left our company If you or the new owner, as you mentioned, would like to address your concerns in a less public forum, since we have to abide by privacy laws, our property manager would be happy to speak with you by phone (931)572-1570 or you may email her at [email protected]. We do hope that we can learn and grow from whatever has caused you to leave this review for our company and wish you the best in your future endeavors!

Thank you for taking the time to provide us with a 5 star review! We pride ourselves on trying to make the process as seamless as possible. Welcome to the TopFlight Family!

Thank you Joshua for the feedback and we do strive to resolve every issue as quickly as possible. We look forward to continuing the highest level of service throughout the next few years of your tenancy! Welcome to the TopFlight Family!

Thank you for taking the time to recognize one of our Team members! We are so glad that she was able to help you with your transition and Welcome to the TopFlight Tenant Family!

Thank you so much for taking the time out to provide us with such positive feedback! Welcome to the TopFlight Tenant Family!

Thank you so much for your kind words and taking time out of your day to recognize our efforts. We appreciate it so much! We are so pleased that everything worked out for you and we played a small part in you obtaining your goal! Welcome to the TopFlight Tenant Family!

Thank you so much for taking the time to recognize our Team's efforts! Welcome to the TopFlight tenant family!

Thank you so much for your kind words and recognizing our Team member by name. TopFlight strives to go above and beyond for all of our Clients, Customers and Guests. Welcome to the TopFlight Tenant Family!

Thank you Kyle for your kind words and 5 Star Review! TopFlight is appreciative of your continued loyalty and entrusting us to manage your home while you are away.

Thank you for your feedback. Please understand that TopFlight works for homeowners and not all requests will be approved. Although I am unsure what requests you are referring to, TopFlight moves forward with all repairs that affect the safety and/or health of our tenants. Some requests that are considered to be cosmetic or not posing a harm must be approved by the owner of the property and unfortunately they are not always willing. Should you have any further concerns in the future about anything at all pertaining to your home, renewed lease agreement, repairs etc. please feel free to call our office and talk to one of our Team members or the Property Manager. Again thank you for your feedback!

Thank you so much for your kind words, Janae. We really appreciate you taking the time out to share your experience with us.

Cheers,

TopFlight Realty & Property Management

Thank you Mr. Collins for taking the time to recognize Anna and our Team! We are so happy that this experience has been pleasant! Welcome to TopFlight Tenant Family!

Thank you so much for your kind words, Brandon. We really appreciate you taking the time out to share your experience with us. Welcome to Fort Campbell!!!!!

Cheers,

TopFlight Realty & Property Management

Maggie,. Thank you so much for your kind words and recognizing our team member by name! Welcome to Tennessee and to TopFlight tenant famy!

Jennifer we are so happy that we are able to assist you and look forward to a positive business relationship with you for years to come!

Thank you so much for your kind words, Marvin. We really appreciate you taking the time out to share your experience with us.

Cheers,

TopFlight Realty & Property Management

Thank you so much for your kind words, Victoria. We really appreciate you taking the time out to share your experience with us.

Cheers,

TopFlight Realty & Property Management

Thank you so much for the kind words and your loyal business over the last 5 years. We are so honored to be a part of your journey. We wish you the best of luck in all your future endeavors and hope that our paths do cross again!

Ashlee we appreciate your continued tenancy over the last 4 years! Thank you for your kind words

Thank you so much for your kind words, Matt. We really appreciate you taking the time out to share your experience with us.

Cheers,

TopFlight Realty & Property Management

Thank you so much for your kind words, Devon Mccray. We really appreciate you taking the time out to share your experience with us.

Cheers,

TopFlight Realty & Property Management

Thank you so much for taking the time to provide us with this incredible review! We appreciate your business and loyalty over the last 9 years and wish you the best with your future endeavors. Should you need anything in the future; please don't hesitate to contact us.

Thank you so much for your kind words, Jeremy Kohl. We really appreciate you taking the time out to share your experience with us. Please let us know if there is anything else we can do for you to keep your experience a positive one with TopFlight!

Cheers,

TopFlight Realty & Property Management

Thank you so much for your kind words, Caitlyn Myers. We really appreciate you taking the time out to share your experience with us.

Cheers,

TopFlight Realty & Property Management