AKAM

Fantastic experience: I just did a lease renewal with Akam for an owner. Manu Mathew was very helpful and responsive. There was a little hiccup with the app and Tracey Whisnant was instrumental is clearing it up. Both Tracey and Manu went above and beyond. The whole team was professional. Great job all around.

Fantastic experience: I am writing to review Ms. Philliss Nappi, the building manager of our co-op. She is the best, very attentive, on the ball and always there. She is a five star team player.

Fantastic experience: I recently renewed my apt for lease and Alexandra Antoine was the professional handling lease renewals. Although this process is not user friendly she made it a pleasure and took the time and patience helping me manoeuvre this site. She was just a gem of knowledge and knew her stuff. If I can give her more stars I would. She is a champion of customer service and a keeper in Akam Year after Year this young professional is an amazing asset to AKAM Her service is outstanding in Client relationships and Knowledge and respect. She is the BEST!

Fantastic experience: Ms. Alexandra Antoine at AKAM Property Management for property renewals is wonderful. She is very experienced and professionally to help the customers and get applications done quickly. We are very happy with Ms. Antoine!

Fantastic experience: I asked Ms. Trish Toussaint for advice on adding my children as the recipients of my title at my death. She responded quickly and completely and I am anticipating continuing to work with her .

Fantastic experience: As I real estate broker for 25 years, I regularly have to deal with transfer agents regarding board applications and closing schedules. I would like to say that Angie Cadiz, Transfer Agent at AKAM, has been one of the most impressive Transfer Agents I have ever dealt with. She is always responsive to inquiries, happy to take phone calls whenever necessary, and always gets back to me in a timely manner. Her “can do” attitude and availability to help with any questions has always been remarkable. It is a pleasure working with her and hope to deal with her again soon! – Marilyn Wexler, Berkshire Hathaway Home Services NY Properties

Fantastic experience: I have been working with Akam for many years now and they have a new lease process and I had some questions and Manu Matthew was efficient and responsive to my questions and concerns.

Fantastic experience: The Akam team is fantastic! Most recently Alexandra Antoine was so helpful with the process!

Fantastic experience: Happy with the quick and efficient Manu Mathew from Akam Management. Did not have to go back and forth. Give him 5 stars!

Fantastic experience: Manu Mathew was so helpful and went above and beyond to help with the application process. It was completely seamless, which is unheard of for most rentals

Negative experience: Management company that oversees our condo. Poor communication, lack of transparency in information that tenants should have clearly documented regarding renovation requirements. Dodges and redirects questions to avoid any responsibility/ownership. Hard to work with, one sided. Complete bully to tenants.

Fantastic experience: I want to most highly commend Alexandra Antione, Lease Renewal Agent, for Akam Management for 392 Central Park West NYC, NY 10025. She helped us through a very complicated and confusing leasing process. Throughout the entire process she was knowledgable, patient, and supportive in guiding us how to use a system that required many revisions. The outcome was positive, and our tenant's renewal was approved by the Condo Board. Thank you Alexandra!!!

Fantastic experience: I've been fortunate to represent coop sellers and work with transfer agent Angie C. She is thorough, efficient and communicative making for a relatively smooth process each time.

Fantastic experience: Alexandra Antoine (Akam) was an enormous help to me in connection with my tenant's renewal documentation. She was patient and knowledgeable - clearly an asset to Akam.

Fantastic experience: I had a technology problem when switching checking accounts for auto-pay, and Akam's Mecca White responded quickly and efficiently. Problem solved!

Fantastic experience: Alexandra Antoine assisted us with the renewal of a Lease and proved very professional and helpful in completing the transaction. Thank you, Akam, for having employees that care about your tenants and property owners!

Fantastic experience: Manu Mathew and his team responded promptly and approved the lease extension application within a week during the holiday season. Great service!

Fantastic experience: Manu MATTHEW , pleasure working with him.HE was very responsive and thorough in his efforts to guide us, the owner and 2 renters through the lease renewal process.

Fantastic experience: This review is specifically for Manu Matthew who was super professional and helpful when we had to renew a lease application. He kept in touch with us over the winter holidays and expedited the lease process. Much appreciated!

Fantastic experience: As a Realtor, dealing with co-ops can be so challenging, to say the least. But I've had nothing but quick and efficient responses from Anita Zenelaj. Whenever I speak to her, she always picks up pleasantly, answers my questions, and responds to my emails quickly. This is the kind of customer service all buildings should have.

Fantastic experience: Stefani Johnstone is always very responsive when I leave her a message. She gets back to me Quickly with a clear answer to any questions I have. Elaine Fink Alvarado

Fantastic experience: I have had the pleasure of working with Alexandra Antoine - the building manager of my mother's building in mid town NY. She helped us sort out a situation with our renter breaking a lease. Alexadra made the process of getting the records updated and getting refunds seem easy. It has been a pleasure working with Alexandra and kudos to AKAM haveing such amazing people on staff to manage the buildings in their portfolio.

Fantastic experience: We transitioned to AKAM 6 months ago and so far I can say without hesitation that they have been wonderful. Communication and transparency were our top priorities and so far are standards have been met and even exceeded. I don’t every single team member’s name for our building but Robert, Anne, Karla, Karen, Gina et al have been treasures. As the president of the condo board I feel very comfortable and safe with them and so do our unit owners. Should that change, o will certainly update the review but I don’t foresee it.

Fantastic experience: Sue Wiegman was a great source of knowledge and provided the expert guidance needed to ensure the closing proceeded without any issues.

Negative experience: Typical management company that doesn't respond to anyone who isn't on the board. I've been trying to get reimbursed for work that I was wrongly told was a unit owner responsibility for over a month and have been ignored by our manager, Bebe, and her assistant, Ann, by email and phone. Finally got a curt response from our manager only after reaching out to the board president for help (no apology from the manager for ignoring me for over a month, of course). Now I'm still trying to pry an answer out of the manager about how to actually get reimbursed without Akam treating me as though I'm a vendor, but she's OOO for a week.

Negative experience: Dante's inferno. I can't imagine a worse experience, from lost checks to and a "I am too busy for this" attitude. Maybe Yajaira V. Crespo is over worked and under compensated. I don't know. What I do know is I hope no other buyer has a similar experience.

Fantastic experience: Marissa Lopez-Bonilla has provided excellent service as AKAM representative for 180 West End Avenue, NYC. She is prompt in replying to all inquiries and helpful in resolving any problems.

Fantastic experience: Akam is a great managing agency. Attention to details and a great staff. Stefani Johnston is the assistant to Ivana Pavlica together they get things done! Big shout out to Stefani Johnston. You rock.

Fantastic experience: Manu Mathew with AKAM very kindly help me through the process of renewing the lease for my tenant. There are always new rules each year I renew the lease, and he was updated on all that was necessary this year. I appreciate his help.

Fantastic experience: I’ve dealt with Akam for about eight years and I communicated with the payroll department on a weekly basis and I’ve known Guielsa Gonzalez as a very hard worker and has always responded in a timely manner for all my request that is related to her job. During Covid, Guielsa worked tirelessly with me in processing new employees during this very difficult period. GG is a valuable asset to the payroll department and I truly appreciate diligence and dedication. Gil Vidal

Fantastic experience: Manu's help was invaluable when my tenant renewed his lease. His attentiveness made the whole process smooth and quick.

Fantastic experience: We worked with Trisha Toussaint from AKAM several times: once for a rental, a second time for a purchase and a third time for another rental and each time Trisha was so patient & helpful. She always got back to me quickly and led us through the domicile steps we were unsure of (which were a lot). The domicile platform can be very confusing but Trisha made it much more managable and we really appreciated her professionalism and patience along the way. Trisha is a gem! Thank you!

Fantastic experience: Alexandra Antoine & Manu Mathew were both extremely helpful. They offered speedy and clear guidance through every stage of the lease renewal process.

Fantastic experience: Ms. Yajaira Crespo and Mr. Erwin Lontok helped my mother and I with our closing at AKAM today and both went ABOVE AND BEYOND from start to finish guiding us the whole process. Also, Ms. Crespo has been most professional, patient and kind especially with my mother with her language barrier. The whole closing process was a breeze. Definitely will call Mr. Lontok again for next closing in the future. So happy he was referred to us. We are truly grateful to both. They are true gems at AKAM. Thank you so much!

Fantastic experience: As resident manager, I have to thank AKAM for giving our building to a manager like Gabriel Rubinov. As we all know, communication is the key to any kind of relation, and Gabriel he sure master's it, as that's not enough, the word problem it's missing from his dictionary, he only knows solutions. Thanks AKAM!

Fantastic experience: I had the pleasure of dealing with a lease renewal agent named Manu Matthew who streamlined the renewal process and took great pains to make sure all my documentation was in order. Everyone should be so lucky as to have someone like that on their side.

Fantastic experience: Manu Mathew's nickname is Speedy Gonzalez--he has been really quick to reply to all my incoming inquiries and review items that I submit. He's not just quick, but also helpful, accurate, clear and very polite and collaborative. Excellent customer service!

Fantastic experience: I have dealt with many management companies in the heart of New York City for many years, and got used to the “we’re better than the world “ attitude and overall approach to dealing with vendors and tenants/shareholders. What a breath of fresh air was this experience! Prompt,professional,polite! Thank you,looking forward to dealing with you in the future. Special thanks to Mecca White and Calin Tare, great job!

Fantastic experience: Alexandra Antoine from Akam did an amazing job and was very helpful!! Congrats on the wonderful team at Akam!

Fantastic experience: Alexandra Antoine from AKAM was fantastic in helping me complete my lease renewal application and ensure that everything was processed smoothly. She acted professionally and with patience, and was highly responsive when I had questions about the application process, going above and beyond

Fantastic experience: Marissa Lopez always responds professionally, promptly and accurately to any questions I have with regards to 180 W End Ave. Thank you Marissa for being so efficient. Norma Hirshfield Lincoln Towers

Fantastic experience: Spoke to Monica Potter about confusion in the Aeroseal schedule. She immediately contacted the manager, and then responded by email to clarify the details. She was not only prompt to answer but was very pleasant. Thank you, Ms Potter.

Fantastic experience: Trisha Toussaint-Vazquez has been terrific. We really hope we can close soon on our coop with her help as she has been trying so hard to make everything work.

Fantastic experience: Manu Mathew a dedicated professional at the management company AKAM, who consistently delivered outstanding service with precision, warmth, and reliability. Thank you.

Fantastic experience: Manu Mathew helped me and my tenants complete the lease package with professionalism, efficiency, and he truly cared! Our tenants are expecting a baby this month so they did not want to have to worry about their lease or roof over their head and Manu made this seamless! Thank you Manu Mathew at AKAM for the Future Condo in NYC.

Fantastic experience: I think david kalloo mgr is doing a great job for park city estates he is always there to help when you have a question or need help i've been a tenant at PCE for 47 years and can say most effective manager we have had

Negative experience: Avoid AKAM - Zero accountability and communication I'm a property owner at a co-op managed by AKAM. Management has ignored multiple emails and phone calls for over a week regarding legally required repairs and basic coordination requests. It is impossible to reach them. If you're considering a building managed by AKAM, expect chronic unresponsiveness and unprofessional service.

Fantastic experience: I had an excellent experience working with Manu Mathew. He expedited my lease renewal quickly and made the entire process smooth and stress-free. Throughout the process, Manu was friendly and highly professional. Manu's clear communication and prompt follow ups made everything simple and efficient. I truly appreciate Manu's support and would highly recommend him to anyone!

Fantastic experience: Manu Mathew was exceptional, responsive and timely in assisting us with the sometimes daunting process of a lease renewal. He made it seamless and easy. Truly excellent!

Negative experience: I’m a property owner and recently experienced a deeply frustrating billing dispute with this management company that took weeks to address — and still remains partially unresolved. After being charged inaccurate late fees, I contacted Vik Shingwani, who struggled for weeks to provide a consistent or clear explanation. Despite repeated requests for a breakdown and supporting information, I was met with delays and vague replies. I had to escalate the issue multiple times, and only after sustained pressure were $350 in credits finally issued. Their own original ledger showed only $350 in credited fees. The $400 they now claim was refunded appeared in a separate column, in parentheses, and was not included in the credited total — a formatting choice that misleadingly inflated the appearance of a refund. This discrepancy was never explained. Only after further escalation did the company attempt to revise the narrative and claim the full $450 had been credited all along. It had not. When I raised these concerns with Andrew Leight, I was met with a dismissive and defensive tone, even after presenting full documentation. He refused to take responsibility for the delays or inconsistencies, and offered no explanation for the discrepancies. There was no acknowledgment of the time I spent following up or the poor service I experienced throughout the process. Instead, I was told a phone call was available “if I wanted to resolve the matter,” when the written record was already clear. At no point was there a proper apology, nor any admission of service failure. The remaining $50 charge remains unresolved as of this review. I have retained all documentation, including emails, billing ledgers, and communications with Vik Shingwani and Andrew Leight. These clearly demonstrate a pattern of evasive responses and shifting narratives. Based on my experience, I strongly urge other owners to document every interaction thoroughly and be prepared to escalate early. This company appears polished on the surface, but once a serious issue arises, they demonstrate a clear reluctance to take accountability or act with professional urgency.

Fantastic experience: Angie Cadiz, the AKAM Transfer Agent, has been extremely responsive and informative with my transfer business in process, which is most appreciated in today’s world. I like dealing with REAL people when I have questions.

Negative experience: This is without a doubt the WORST management company in Long Island City, I’ve ever dealt with. They don’t manage, they don’t care, and they never take responsibility. Every issue is just pushed back onto the tenants. What makes this even more frustrating is that I pay my management fees on time every single month. I am paying for service, yet this is the kind of treatment I get? Completely unacceptable. Honestly, it feels like a waste of money to pay a company that operates like this. If they have any integrity left, I sincerely hope they change this irresponsible way of doing things.

Negative experience: This is hands down the WORST management company I have ever dealt with. They don’t manage, they don’t care, and they refuse to take any responsibility. Every single issue gets shoved back onto the tenants. I reported a minor problem in my apartment — something simple. After they sent someone, not only was the problem NOT fixed, the entire thing was DESTROYED. And then, unbelievably, they told me that I had to pay out of my own pocket to replace it! This is beyond unprofessional. It’s outrageous, careless, and absolutely unacceptable. If you are considering dealing with this company, do yourself a favor: STAY FAR AWAY. They will make your life miserable.

Negative experience: I’ve had the most frustrating experience with this management company. They never take responsibility for anything, and every issue gets pushed back onto the tenants. When I reported a small issue in my apartment, they sent someone to “fix” it, but the repair ended up breaking the entire unit. Instead of taking accountability, they told me that I had to purchase a brand new replacement myself. This is absolutely unacceptable for any management company. Tenants should not be left worse off after asking for a simple repair. Their lack of professionalism, accountability, and basic customer service is shocking. I strongly advise anyone to avoid working with this company if possible.

Fantastic experience: I am very grateful to Manu Mathew for his assistance with our lease renewal. He has been consistently prompt in his responses and proactive in contacting the board to help move the process forward. His efforts are greatly appreciated!

Negative experience: Terrible management of Hillman Housing on the Lower East Side. Their employee screwed up the billing for my apartment, didn't tell the board until 20 other apartments were impacted. That employee was then fired and the next one still didn't get up to speed.

Fantastic experience: Stefani Johnston resolved my billing problem (failure to receive the monthly statement) quickly and professionally. Many, many thanks are due her.

Fantastic experience: I just moved into an AKAM building, and Mecca White has been incredibly helpful getting me all set up as a resident and taking care of all the logistics. Thank you Mecca!!

Fantastic experience: I've been assisted by Alexandra Antoine with my lease renewals for the past years, and she has always been professional, responsive and incredibly helpful. She makes the process smooth and stress-free every time, keeping me updated and ensuring everything runs on time. I truly appreciate her assistance and highly recommend her to anyone looking for help with their lease applications.

Fantastic experience: I recently had a great experience with Manu Mathew, a lease renewal agent at Akam. His prompt and efficient response handled my situation with professionalism and ease. I would be happy to work with him again in the future.

Negative experience: Horrible experience with Akam. The Akam reps for our building are extremely unresponsive. Sometimes taking 4 months to get back to us. If you ask more than one question in an email expect Akam to selectively answer one question partially and then expect you to keep emailing 5-10 times to get a reply. If you finally get ahold of a managing director at Akam, expect him to act the same way and not reply or answer your phone calls or call you back after cc’ing him on emails that show the Akam rep is not responding to emails for weeks. Great leadership! Really sad the company is run this way. I guess I have to pay for a lawyer to write to them in order to get a response they should be providing as part of the management services they charge for. Horrible!!!!

Fantastic experience: Manu Mathew helped us to do lease renewal application till got approval. He is very helpful to guide me for all process. Thank you

Fantastic experience: I truly appreciate Alexandra Antoine of AKAM for helping me once again with the renewal process. She assisted me last year as well. She was fast in her responses, kind throughout, and very knowledgeable. I’m very thankful for her support!

Fantastic experience: AKAM has been outstanding in managing our condominium building. The team of Manu Mathew, Rita Pita, and Carl Reinlib work seamlessly together to provide exceptional service. They're incredibly responsive, professional, and always willing to help with any concerns. Their flexibility and understanding during tenant transitions has been particularly appreciated. The online portal system they've implemented makes everything efficient and convenient. This team truly cares about both owners and residents, making building management stress-free. I highly recommend AKAM's services to any building.

Fantastic experience: Stefani Johnston Assistant Management Executive for AKAM. Stefani was very helpful with my son's coop board package. Stefani has exceptional organizational and communication skills, and she is prompt.

Fantastic experience: The management team at Mirador 1200 has been fantastic to work with. Anthony and the staff are responsive, professional, and always willing to go the extra mile to ensure everything runs smoothly. Communication is clear and timely, and they handle every detail with efficiency and care. Their professionalism and dedication make a noticeable difference in the building’s day-to-day operations. Highly recommended for anyone considering living here or working with the team.

Fantastic experience: Alexandra Antoine of AKAM helped me with the very difficult to navigate Domicile sublease renewal process. She did the same last year. I am very grateful for the time she gave me. She really knows the system and saved me hours of effort. AKAM is very lucky to have an employee as competent and polite as Alexandra.

Fantastic experience: Trisha Toussaint-Vazquez at AKAM is amazing! We had a very ambitious and tight closing deadline we were looking to meet and she made sure to follow up with all deal parties to make it happen. Really appreciate her hard work and amazing communication.

Fantastic experience: I received excellent help and services when I had to bring some papers to the main AKAM office and then retrieve signed copies a few days later. It was even easier than FedEx and the staff was very helpful.

Negative experience: Be prepared to have to micromanage any process that involves this management company if you ever want anything to get done (ironic, I know). In my time living in an AKAM-managed building there was a leaking ceiling impacting multiple units that took about a year to get addressed. They were quick to take my move out deposit when I left (even though the Super inspected it that very same day and said it was fine), yet I've had to chase them for almost 3 months now and still have not gotten it back. Extremely poor communication.

Fantastic experience: Manu Mathew was incredibly helpful to me ,as a unit owner, in navigating a lease renewal. The format was unfamiliar to me and he was responsive and knowledgeable in helping me complete my portions. He returned my emails and phone calls quickly and was always pleasant. I hope I will work with him next time. Susan Moss

Negative experience: As a longtime resident at 392 CPW, I’ve generally enjoyed living in this building, but I feel compelled to speak up about an ongoing issue that’s left me deeply disappointed and uncomfortable. One of the doormen has repeatedly treated me with a dismissive and unwelcoming attitude, which stands in sharp contrast to how I’ve seen him interact with other tenants - particularly white residents. As an Asian woman, this pattern of behavior has made me feel unwelcome in my own home, to the point that I’ve avoided the lobby during his shifts. When I brought this concern to building management, I expected a professional and empathetic response. Instead, I was met with a tone that felt dismissive and indifferent - and not once was there any acknowledgment or apology for what I experienced. The issue was brushed aside as a routine communication problem, rather than the deeper concern it actually is: one of respect, fairness, and feeling safe in a shared space. Residents deserve to be treated equally and with basic courtesy - not just by staff, but by the management representing the building. Sadly, that standard was not upheld here.

Fantastic experience: Stefani Johnston provided outstanding customer service. She was professional, thorough, accurate, and on top of that patient and kind. With today's ever-dropping standards for Customer Service Stefani is faith restoring and a breath of fresh air. AKAM hopefully recognizes her, rewards her, and keeps her. PS - I am NOT Stefani's family nor do I know her whatsoever except for this Customer Service experience.

Fantastic experience: It’s rare to come across someone like Trisha. Trisha has been responsive, organized, and patient. Trisha has helped explain things in basic terms and break things down in a meaningful way; Trisha relays feedback to all parties in an efficient way and has been a great person to work with.

Fantastic experience: We would like to express our sincere appreciation for Manu Mathew at AKAM. He has been extremely helpful and efficient in assisting us with our lease renewal process. Manu consistently responded promptly to our questions and resolved issues quickly and professionally. His timely and thoughtful communication made the entire process much smoother. AKAM is fortunate to have such a dedicated and capable professional on their team. As shareholders, we are truly grateful to have Manu representing our management company. He is a tremendous asset, and we deeply appreciate his support.

Negative experience: Management has ZERO oversight over the superintendent. The superintendent in my building acts like he is god. He imposes unreasonable restrictions, yells at owners when they are not followed, makes unrelated accusations whenever he feels challenged (often for issues that are simply part of his routine duties), threatens residents with fines, and retaliates by punitively canceling previously agreed-upon arrangements without offering any alternatives. All of this is delivered through aggressive yelling, before abruptly ending the conversation by saying he is "too busy for this." When I told him that his behavior would be reported, he actually challenged me to do so, saying I could complain however I wanted to management and that it would be useless. Unfortunately he was right. I contacted the executive manager twice and received absolutely no response. Well done, AKAM. You ignored a serious complaint just as your superintendent confidently predicted. Absolutely ridiculous. If I could write this review anonymously, I would. I am genuinely afraid to have any further contact with him. But I am a long-time resident and he is a live-in super. I now have no support or recourse, and I dread the retaliation and further hostility I may face just for speaking up.

Negative experience: Owned an apartment for over 5 years managed by this company and was the worse experience ever. They are never updated with the payments, had late fees over cent that never knew about until the day or the HOA elections so we couldn’t vote, they didn’t have the info of the apartment owners updated for years. Was hard to communicate with them or the property (Akam employee) manager that the condos had because he was never at the office. The building has lot of violations with the city because they never show any improvements over the things they were supposed to fix for years. The buildings were almost closed because they never show any progress to the city. We had to fight a lot to change the HOA and the manager and AKAM. I’ll won’t tell my worse enemies to hire this company. Akam is the worse company.

Fantastic experience: Worked with Alexandra Antoine at AKAM to extend our tenant lease. Alexandra was very professional, patiently walked me through the AKAM Lease Extension tool. Alexandra made sure she was available to coach me, answer any questions, and make the overall experience a pleasant effort. Many thanks to Alexandra and her team.

Negative experience: They are the worst. They let our condo to go down, and never fix nothing, no remodeling anything. Our pool was closed 5 years, thanks nobody do nothing to repair it. And the special assesments were too high, to do nothing.... thanks God we can change them.... Never sign nothing with them.... When you sign they smile, when you need them, you cant find someone to answer you....

Negative experience: I had a very poor experience with Akam. They mismanaged the association’s funds, resulting in unpaid water bills, poorly handled security, and allowing the building to deteriorate to such an extent that the recertification required an enormous amount of work. This situation caused all the apartment owners to lose a significant amount of money when selling their units, and many even lost their properties due to the special assessments. It was an absolute disaster.

Fantastic experience: Shana Figueroa was very helpful with assisting me in the transfer of our co-ops into a trust. She answered all my questions in a timely manner. I couldn't have done it without her.

Fantastic experience: Trisha Toussaint at AKAM is a very professional, pleasant and competent managing agent who I’ve had the pleasure of dealing with. Management isn’t always the easiest thing in a busy NYC building but I would recommend her wholeheartedly.

Fantastic experience: Sandy Lozano-Caban at AKAM is an absolute gem. She really helped my wife and I out after running into a few issues the prior management company had left behind for us to deal with once AKAM took over.

Fantastic experience: I recently had a great experience with Matthew Manu, a lease renewal agent with Akam. He was quick and efficient and handled my issue with professionalism and ease.His prompt attention connected me with a customer service rep ensuring my issue was resolved quickly. I truly appreciate his support and would highly recommend his services.

Fantastic experience: I normally do not write review. But I want to shout out to Jaime Cohen and Resident Manager Zoltan Binec. This is my first time reached out to Akam. Jaime Cohen immediately responded to my email. That is caring. Zoltan Binec has always been pleasant, funny, smart and approachable. He did the job well without leaving any mess. Very satisfied with the outcome. Job well done for you both !

Positive experience: I've had to juggle several apartment-related projects around the same time and Monica Potter's communications were timely, thorough and cordial. I wish there wasn't so much paperwork involved in these things, but I understand the necessity. Monica was such a big help keeping it all straight and on schedule.

Fantastic experience: Have owned a property managed by AKAM for over 10 years and wanted to give credit to Alexandra Antoine for how seamlessly she was able to help us manage the lease renewal process for a current tenant. Outstanding experience. Thank you, Alexandra!

Negative experience: I am very disappointed with the lack of responsiveness from this company. I submitted a written request over two weeks ago to Marycruz Hernandez, Portfolio Property Manager, requesting access to the association’s financial records as required by Florida Statute 718.111(12). So far, I’ve only received the general 2024/2025 budget—none of the detailed financial documentation I asked for has been provided. Despite follow-up attempts, I have received no meaningful response. This raises serious concerns about transparency and accountability.

Fantastic experience: As a real estate broker, working with Anita Zenelaj and the team at AKAM has been an exceptional experience. Anita is incredibly responsive, knowledgeable, and professional—qualities that are absolutely essential when navigating the often time-sensitive world of NYC co-op transactions. She consistently goes above and beyond to facilitate smooth communication between all parties, including management, boards, and attorneys. Her attention to detail and willingness to help at every stage of the process—from initial application guidance to final approvals—makes a huge difference, especially for first-time buyers and subleases. The AKAM team overall reflects the same level of efficiency and professionalism. It's always a pleasure collaborating with them, and I look forward to many more successful transactions together. Highly recommend!

Fantastic experience: As soon as we moved into Chelsea Lanes a year ago we became aware of how well the building is run. From management to the doormen to the maintenance staff, there is a quality of efficiency and timeliness that is consistent. In addition, communications from management are clear and informative. It is very comforting to know that issues will be dealt with effectively.

Fantastic experience: I live in the Hamilton building and have been working with transfer agent Shana Figueroa. She has been incredibly helpful, patient, and responsive throughout the entire process, always taking the time to answer my questions. I've lived in this building managed by Akam for over seven years, and it's been a consistently positive experience. The rest of the team, including William, Hanley and Andrew, have also been wonderful to work with and extremely supportive throughout our time there. Overall one of our best experiences working with a Property Manager over the years.

Fantastic experience: Recently I needed to submit a lease renewal form to AKAM. I had a few questions due to New York "red tape" issues. Luckily I was put in touch with Ms. Alexandra Antoine who handled my questions expertly and very efficiently. Big thanks to you Ms. Antoine for being such a professional at what you do. Mike O'Neil

Fantastic experience: I am very appreciative of the assistance received from AKAM for a sublease renewal of one of our apartments at a Midtown East Co-op that AKAM manages. I worked with Alexandra Antoine who walked me through the steps in Domecile. While the packager software used by most co-op boards has its own issues, Alexandra set up a Zoom call with shared screen so that she could help me in the most efficient way possible. She is kind, has the expertise and a sincere commitment to help the shareholders and the subtenant too as in this case. Thank you, Alexandra and AKAM.

Fantastic experience: Just closed on an apartment in Skyview on Hudson in Riverdale, never thought I would ever want to purchase in a Co-op, now I know it was the right choice, the mgmt. staff at Akam was incredibly professional, responsive and did what they said. The building doorman, maintenance staff is so well run and helpful, glad I’m here and can call this home for the duration of my work life at least.

Fantastic experience: Manu Mathew at AKAM was super fast, professional, and helpful in getting our issue solved. He immediately pinpointed the issue, kept us updated with clear, friendly communication, and resolved everything far sooner than expected. Truly outstanding service. Five Stars!

Fantastic experience: I live in an AKAM Managed Property, and am *VERY* happy with the level of service that is provided to our building. I know that there are some negative reviews, and that some of the individuals get a bad wrap, but transparently, I think that some people are just hard to satisfy. I've been working with Arturas Ragauskas for a few years since they took over our Management, and he's very responsive to my e-mails, works with me on pending topics, and I've never had a problem once. They raised Maintenance this year *WAY* below the inflation rate, so I don't really know what else I can ask for. A++

Negative experience: AKAM Property Management has horrible customer service!!! They don't return calls or emails, their poor service, absent management, and lack of fiscal oversight, has led to repeated large assessments. In the coop I am part of in NYC they charged shareholders two assessment fees in June 2024.

Fantastic experience: Ms. Sue Wiegman at AKAM Property Management was immensely helpful and knowledgeable solving a difficult legal issue involving the combination of two separate combined apartments owned by us into a single unit so we could sell it as such. She, as always, was very responsive and helpful to us.

Negative experience: I live in a condo building managed by AKAM and to say my experiences so far have been less than stellar is to understate. The team there is incredibly bad at communicating with residents - except when THEY have a complaint for us - and consistently ignore emails and messages. It took me over three months and several follow ups to even get a log in for our resident portal. When we misplaced our fob earlier this year, it took 4 emails over 6 weeks to hear back from management, and lo and behold, we are still waiting to receive a replacement fob despite reaching out about this in February. When we were locked out of our apartment last year, we called the AKAM after hour help desk that they posted in our lobby. The lady who answered said they were dispatching someone to help us get back in, and repeatedly assured us someone was on their way over the next few hours, only for us to give up after waiting 3 hours (it was 5am at this point) and call a locksmith. When I contacted AKAM about a reimbursement, they had no issue responding within the day to inform me they could offer no such thing. But responding in a timely manner to actual requests and questions seems to be impossible. I would give them a 0/5 if I could.

Fantastic experience: Alexandra Antoine was incredibly professional and kind. She guided me through the application process with patience and clarity, making everything feel simple and stress-free. Highly recommend!