R.E.M. Residential

Fantastic experience: Friendly staff who work to solve your problems. I'd like to send a special thanks to Ariana D. for helping me with my lease questions. :) And another thank you shout out to Melanie R. for the quick turnaround on my residence letter <3

Fantastic experience: Recently had to have some emergency repairs performed on the roof and the management company were responsive, the builders arrived timely and did a very thorough job. They even returned 3 days later to paint over the repair patches! Great service all round.

Fantastic experience: My experience with our building maintenance response time has been very good. Recently my oven broke and a technician came out very fast and determined it was not fixable. A new oven was promptly ordered by Melanie for us and delivered even with so much snow around.

Fantastic experience: Christopher is friendly. Efficient, knowlegable and thorough. The company schedules "emergency" visits posted haste. All of the technicians are friendly. The office staff is friendly and helpful. She stays in touch and gives the homeowner a call when tech is on his way. I recommend REM for your heating and cooling needs. Tell 'em Gail sent you

Fantastic experience: REM is a great management company, everyone is super attentive from the back office to the superintendent of our building - they have communicated well and been fair about everything. We've had a great experience with them thus far :)

Fantastic experience: My building switched management companies about a year or so ago. I have to say R.E.M does a great job compared to who we had to deal with before. Finally a management company where I can get a human on the phone quickly. My apartment issue was resolved same day. Yes, same day! Kudos to this company for keeping on top of the buildings they manage and for keeping me happy. Keep up the great work.

Fantastic experience: Great management company. Super responsive and attentive.

Fantastic experience: As a property manager/owner myself, I found R.E.M very helpful to work with. They’re super quick at resolving issues and they’re extremely accessible. Very friendly group of folks here and I highly recommend. Thanks for a great job.

Fantastic experience: We’ve been pleased with how this management company runs our building. The leasing team does a good job, and Ariana has been very helpful! Highly recommended

Positive experience: Regarding your use of PestPro as your extermination vendor: They were EXTREMELY professional and thorough. Exactly on time with only a 1-hr arrival window. Dong-Tl was here for 30-45 minutes and sprayed and left glue traps in every possible hot spot. I am so glad REM Residential, our building manager uses this vendor!

Fantastic experience: Best services and she is so kind to help for everything...I can let she is very hard working person...

Fantastic experience: R.E.M. Residential sets the standard for property management in Manhattan. Their team is always quick to respond to maintenance issues and they handle every request with real professionalism and care. Communication is clear and timely, and they genuinely look out for the best interest of both tenants and owners. Any issues I’ve raised were addressed efficiently and to my satisfaction. It’s rare to find a company that combines expertise, reliability, and such a high level of customer service in New York City. Highly recommended for anyone looking for hassle-free, top-tier property management! Highly recommend!

Fantastic experience: I just came off of an incredible experience working with Zuzana at Gallery House. My condo most unfortunately had terrible water damage and all the floors had to be replaced. It was a long process but Zuzana guided me and the entire team every step of the way. Without Zuzana’s impeccable skill set and genuine concern and warmth, this would have been a daunting project. Zuzana made it all happen and is hands down the best building manager I have ever worked with.

Fantastic experience: Zuzana has always been an amazing, outstanding and professional property manager. She always goes above and beyond to make sure everything is taken care of. It’s rare to find someone this dedicated and proactive. REM is lucky to have such a strong team member.

Fantastic experience: Zuzana Skovranova is incredibly dedicated and responsive. She goes above and beyond to ensure every property she manages is well cared for. Her professionalism and genuine commitment make her a pleasure to work with. Highly recommended!

Fantastic experience: REM Residential has been fantastic! Their response time is incredibly fast, and their customer service is always friendly and professional. It’s clear they care about their tenants. Highly recommend! Always a pleasure working with REM.

Fantastic experience: Anyone who rents an apartment in NYC hopes to have a management company that they can count on. Lucky for us longtime Upper West Siders, that’s exactly what we have with R.E.M. Residential! They are easy to reach, they respond quickly to every need and they are real nice people to work with. Ariana has always been very helpful with lease questions, she called us back today to make sure everything was in place with our renewal. Roshelle smoothly guided us through updating the auto-pay system. Steven has been an ace at handling any maintenance issue. It’s easy to write this review, they’ve been outstanding all across the board!

Fantastic experience: As someone who comes from a long line of having Property managers/Commercial building engineers in my family, R.E.M Residential is one of the more preeminent residential companies in the Real Estate market today, along with having some of the most distinguished buildings in the market. Even with having such a tremendous portfolio in the Tri state region the Executive leadership brings a family like atmosphere to theirs employees and tenants which is rare to come by nowadays. In my professional opinion you'd be silly to not choice R.E.M Residential

Fantastic experience: REM Residential are the utmost professionals. From every day management to leasing and bookkeeping, their team is unparalleled in their time, dedication, kindness, and responsiveness. Most importantly, this family owned & operated business is honest with every fiber of its being. They came highly recommended to me and I can't recommend them enough.

Fantastic experience: I love Shpresa and her managerial skills. Her team is amazing to work with.

Fantastic experience: Our 71-unit condominium building has been managed by R.E.M. for a couple of years now and we have had a consistently positive experience. Violsa is very responsive to all of our inquiries and stays on top of all of our outstanding items. We really appreciate their communication and willingness to work with both residents and the Board to resolve challenges effectively. Thank you!

Negative experience: The super at my property was amazing and the building was well maintained. Can't say the same about the people working at the corporate office. They witheld my security deposit for almost 60 days -- even thought NYS Tenant's Rights states that I should have gotten it returned within 14 days. They did not even reach out to tell me how much of the deposit I would get in return until I had gone out of my way to contact them about it. Their response was: 'the release of the security deposit from the landlords office can take upwards of 60 days. We unfortunately do not have control over this.' You're literally the management company how do you NOT have control? But guess what, when I reminded them of my tenants rights they were suddenly quick to return the deposit. Definitely not the way to be doing business. I have been renting for over five years with a mix of management and small landlords and have NEVER experienced incompetence to this degree. They also had the audacity to ask for a review after this so here it is!

Fantastic experience: REM is the best property management company I’ve ever worked with. They were responsive with our (minor) maintenance requests and kept the building in great shape. They even helped us out after we move out and had a package sent at our old apartment by accident. I wish more property management companies provided their level of professionalism.

Fantastic experience: I just moved into one of the new REM-managed buildings in Westchester and honestly, I can’t say enough good things about my experience. From day one, the team has been incredibly responsive Vera the manager answering my calls and emails over the weekend, which is something I’ve never experienced, The building itself is absolutely gorgeous and in a perfect location, just half a block from tons of great restaurants and coffee shops. Highly recommend!

Fantastic experience: I greatly appreciate REM and our property manager Zack Simmons for stepping in to help expedite the return of security deposits after we had expressed concerns about our delayed timeline. Zack and the team went above and beyond to help confirm our information and resolve the issue. Additionally, outreach RE apartment maintenance and related issues were always promptly addressed and thoroughly resolved during our time there. We never had to wonder who to contact or whether they would be of assistance - Zack has been great!

Fantastic experience: After 4 years of living with REM Residential, I can't speak highly enough of their team. They promptly responded to any maintenance requests (while we didn't have many!). Additionally, after finally deciding to move elsewhere, Nina has been instrumental in making the process seamless. She has been extremely responsive to any requests or questions. Her positive attitude was also much appreciated!

Fantastic experience: Vera and Manuela are very nice and helpful. We're fortunate to have property managers like them.

Fantastic experience: Zuzana has been an outstanding property manager. She’s professional, responsive, and always goes the extra mile to make sure everything runs smoothly. Maintenance issues are handled quickly, and communication is always clear. I truly appreciate her dedication and would highly recommend her to anyone looking for a reliable and trustworthy property manager.

Fantastic experience: Zuzana is always professional, approachable, and responsive. Whether it’s a maintenance issue, a question about the lease, or a concern regarding the property, she is quick to address it with clear communication and a solutions-oriented attitude. It’s evident that she genuinely cares about both the tenants and the property itself.

Fantastic experience: Nina Castro was my point of contact for any issues I had whilst living in one of the buildings under their management, along with Zachary Simmons. Always had good experiences and prompt replies while communicating with them, thank you!

Fantastic experience: This is a terrific management company. Renting in NYC can be very challenging, but REM has the experience super smooth. Very responsive to all maintenance requests and general inquiries with no questions asked.

Fantastic experience: I just wanna take one minute and thank all the people at REM especially the maintenance department for taking care of my problem with my heat that was so nice of you. Thank you again and so happy to be living Here

Fantastic experience: Great company. I rented with them for about 4 years and they were very responsive to any issues or requests made. Recommended!

Fantastic experience: Violsa manages the condo i live in and she has been very proffessional and attnetive since day one. Very happy with R.E.M!

Fantastic experience: Ariana at REM Residential is the best!! She is extremely professional, her communication is great and is incredibly friendly and understood my needs and handled everything I needed promptly and quickly. Highly recommend!

Fantastic experience: I had such a great experience working with Zuzana as my property manager. She was very professional and knowledgeable about an issues I was dealing with. I highly recommend her for future services!

Fantastic experience: Steve and Melanie have been responsive, professional, and truly reliable. They handle issues promptly and keep everything running smoothly. Their attention to detail and clear communication have made a big difference. Highly recommended!

Fantastic experience: I've lived here for 2 years and have had a great experience thus far! The management company and landlord are very attentive. Nina is quick whenever I need help and she's made the process easy. Zack has been great as well and is very quick to answer an email or text!

Fantastic experience: My property manager has been amazing. Super responsive, organized, and easy to work with. Always on top of things and communicates clearly. Makes the whole process smooth and stress-free.Thank you Steve !

Fantastic experience: I've had a great experience working with Steven as my property manager. He's responsive, professional, and always follows through on requests in a timely manner. His attention to detail and commitment to keeping the property well-maintained have made a big difference. Highly recommend.

Fantastic experience: Always responsive and helpful, REM is a great management company! They addressed issues quickly, were easy to get ahold of, and maintained their buildings well. Any time I had even a slight issue my super was communicating and coordinating a good time to connect.

Negative experience: I’ve been waiting for an application approval for 2 weeks. My emails are not responded. Yuliya said it would be ready by today and it’s not. Bad communication, unprofessional and disrespectful towards the applicant.

Fantastic experience: Violsa Berisha, Property Manager at R.E.M Residential was incredibly kind and timely (in her response) in helping me while I was trying to gather due diligence material in order to sell a home in REM’s portfolio of managed properties. I have been dealing with managing agents for 15 years and I was compelled to write here because she exemplifies the sort of attention to detail and generosity that is often missing, unfortunately (when dealing with many people in transactions). Thank you for your kindness and professionalism. You made my day. I will happily recommend your company.

Negative experience: Absolute worst property management I have ever had to deal with. I always have to chase their team for maintenance service, usually ongoing for months, even though they never have to chase me to pay my rent. Rent is paid in full every month on time. For some reason, they are unaware of their own protocols as far as how to onboard new vendors they use for maintenance. They scheduled a tech to come out to me for a confirmed date and time. On the day and time he was supposed to show up, they tell me that they have to process the vendor as a new vendor in their system and that the visit would have to be rescheduled. Shouldn’t they have known to do that before scheduling the visit with me? Also have never heard of a property management company that has to look for maintenance techs every time a repair is needed. Most property management companies already have maintenance staff on hand to send out for repairs. Extremely unprofessional. Even when they finally get a maintenance tech out after months of chasing them, the tech usually doesn’t show up and their team doesn’t call you to tell you the change in scheduling. You just waste your time waiting for someone who doesn’t show up. This has happened on multiple occasions. There’s always a lame excuse for their lack of professionalism and communication. I find it hard to believe that this is a legitimate property management business, being that it’s not conducted as such.

Fantastic experience: I had a wonderful experience with the R.E.M. Residential team. They were always responsive and attentive whenever I had any questions or concerns. Everyone on the team was not only professional, but also incredibly warm, friendly, and helpful. I especially want to shout out Nina and Ariana for their outstanding support. They truly made my time here enjoyable. I'll definitely miss both this building and the amazing management team. Highly recommend!

Fantastic experience: Nina and all the team at REM were fantastic in facilitating our move out process in July 2024. Zero complaints, and nothing but positive experience and things to say about REM!

Fantastic experience: REM contracts with only Top Class Maintenance Vendors .. Company is staffed with very thoughtful and responsive team - always a treat dealing with R.E.M - REM Sent over Harold & Team @ Pelham Electric - they were Fabulous ! Successfully reversed engineered the outlet issue - and replaced all faulty parts .. Thoroughly enjoyable experience ***** ( 5 star service) !!

Fantastic experience: REM is great! Very reliable, professional and knowledgeable! I have used Rick and Shepresa for many of my management needs for years and they have saved me money and most of all stress!! 100% recommended!!

Negative experience: WORST and incompetent management + all reviews are fake/fake account. Just look at their history where all review miraculous appeared in few months. They suddenly went from 2 star to 4.8. 64 5 star review in the past 2 weeks and all these reviews only put rating and 10% left a comment. Majority of these reviewers just joined and this is their first review (how odd?) They unfortunately managed 630 1st av and trust me it’s a nightmare to deal with their incompetence staff. They lie that problems are being taking care of and don’t do anything. If you don’t have a full time job and 24/7 deal with them they are the right management for you because they will make your life living hell. They don’t respond to email, also their onsite property management is conveniently working from home, the owner Rick is unresponsive to any issues. They don’t care about your property, they want your business which they will neglect and burn the experience of costumer service to the ground. I had to tell them the problem ten time (no only tell eventually escalate) for them to even open the ticket. They hire useless people as the company is utterly useless. Stay away from them at all cost, you don’t need their garbage service. Rick, you clearly see all my emails from past months and your silence speaks of the service you provide. Edit (owner responses in very disrespectful way and deleted it). The owner's response is very combative which is a very reflection of the management's attitude. This can be seen in various low reviews. I understand owner can't be involve in every single matter of the building but i tried to resolve the issue with your resident manager (who is never on site nor works). You said your manager "has issue with her child she needs to take some time off." She can't be taking months or a year off work (my issue went for almost a year). Why should the entire building consisting of 50+ apartment suffer because of her. Its clearly warrant that you offer someone who can handle this job properly. Regarding contacting you, you were contacted but you FAILED to respond. Now you are responding because this review is public.

Fantastic experience: It a great pleasure to work with shpresa and rick we work together in several buildings and always get great support from them and their whole REM crew

Fantastic experience: R.E.M Residential Management company is amazing. Every time I've had to call for any maintenance issues or even if I have a question, Emanuela gets it taken care of. Viosla and her assistant Emanuela are very professional , with a kind heart. Thank you for always making us feel comfortable.

Fantastic experience: They manage property fixings real fast. Accomodates inquiries, acts promply to minor and major property works like plumbing, insulations, and overall renter's need for more comfortable city living. And for the record i am fond and very at ease with one of the management staff Ms. Nina Castro, for being so assertive and assisting to every queries

Fantastic experience: currently living in an r.e.m. managed building. they're very responsive to any questions or issues I have. I've dealt directly with emanuela, vera, and violsa and all three have been amazing! been in the building for over two years and plan on staying for longer!

Fantastic experience: Thien and Roshelle are absolutely lovely to work with. I deal with many real estate management companies and this team is a breath of fresh air. Responsive, friendly and efficient. Thank you again to you both. I look forward to working with you in the future.

Fantastic experience: Once again, I ran into an issue -- this involving stolen checks/inability to get rent squared away -- and Nina Castro quickly came to my rescue: directing me all the right places to go, assuring I didn't fall into arrears. She's always there to help me through tough spots, and I couldn't appreciate her more.

Fantastic experience: The building next to ours has an HVAC system that randomly started making very loud, grating noises all day and all night. Normally I’m a heavy sleeper, but this was loud enough to wake me from sleep often. After working with Emanuel’s from REM Residential, the issue was finally resolved and I can sleep again :)

Fantastic experience: REM is GREAT! Rick and Shpressa Elezi are professional, knowledgeable and responsive. The best at what they do!

Fantastic experience: We worked with REM Residential and they are amazing! Rick & Shpressa Elezi were terrific-informed, energetic, but clear eyed, and especially patient. Highly recommended!

Fantastic experience: Melanie & Steve were extremely cooperative and helpful with approving new stove replacement within a few days. Also immediately dispatched Olsi our Super to my apartment when needed help having stove plugged into extension cord. Olsi was more than knowledgeable about what needed to be done & did an amazing job placing affixing the cord to the wall. We are lucky to have REM and Olsi on board!!

Fantastic experience: One of the notch Management Companies in the industry. White glove approach with great customer service. I would recommend them to any condo or coop board.

Fantastic experience: I have gotten to know Emanuela since she started at R.E.M. Residential during the past few months, she is always prompt in returning my calls/texts, is professional, friendly and efficient whenever I need her. When she says she will complete a request, she always keeps her word . I always know when I have a concern, request or a problem I can count on Emanuela . She definitely is an asset to R.E.M. Residential's team!

Fantastic experience: Thank you R.E.M Residential for helping my son and daughter in law in finding an apartment. I would like to especially thank Shpresa for being so kind and patient to this young couple . She was attentive,answering all their questions as first time buyers. She took the time to truly listen to all of their concerns. While most companies treat people like a number , this company was friendly and took the time to get to know this young couple and treated them like family. Keep up the good work. I will definitely recommend R.E.M to my friends and family.

Fantastic experience: Working with R.E.M. Residential has been an absolute pleasure. The company is lead by Rick and Shpresa Elezi, and together they form one of the most talented and dynamic pairings in the industry. Every interaction with their team, from the property managers to the financial team, has been fantastic. The property managers are always courteous, proactive, and ensure everything runs smoothly. Communication with the team is outstanding, which is incredibly important for us as contractors. Gerta and David from the financial team are top-notch—they always ensure our payments are processed on time and are always available to answer any questions. As contractors, we deal with many clients who express frustration with their management companies due to poor communication and lack of attention. In contrast, we've worked in several R.E.M. Residential buildings, and they are impeccably maintained and managed, a true reflection of their professionalism. We highly recommend R.E.M. Residential to any of our clients seeking property management services and look forward to continuing our work with their entire team in the future.

Fantastic experience: I cannot express how incredibly satisfied I am with the services provided by R.E.M. Residential and the outstanding support from Shpresa! From the moment I reached out, Shpresa has been nothing short of amazing. Her professionalism, attention to detail, and genuine care for every concern I had with patience and an unparalleled knowledge of the industry. She provided timely responses and went above and beyond to ensure everything was taken care of, making my experience smooth and stress-free. The entire team at R.E.M Residential reflects the same dedication that Shpresa exemplifies. I wholeheartedly recommend R.E.M Residential and their team.

Negative experience: Hello. I have called R.E.M. within the last 1 1/2 months & have not received any follow up, I provided the same address attached. (489 Columbus Avenue West 84th street, New York NY 10024) is the location managed by this company that I'm referring to, there are building wide issues/ repairs needing to be addressed. If you do not have any obligation to fulfill these services & expect the owner/ Brusco Westside Managment to oversee them, I'd appreciate that being confirmed or clarified in a future response. The downstairs/outdoor lighting has to be replaced, it's been flickering for 3+ months. The entrance hallway has a hole next to the waste room door that exposes pipes behind the wall & has a risk of worsening the pest problem. There are less "aesthetic" repairs being requested than overall restoration. The lights throughout the building have not been cleaned externally or internally & there's debris/ insects that have collected over time. The roof door also needs a replacement latch that was removed, this door is directly in front of the penthouse apartment & poses a safety issue. The fencing on the roof itself has been cut down by other neighboring tenants over time, it separated 489/490 Columbus from other buildings-- there was first a small hole made & now theres an entire wall of fencing thats been tampered with. The fire alarm device that was on the roof door was removed & left outside, where it still lays with other debris. There used to be a latch lock on the roof door & door stopper in the entrance hallway. For the upcoming winter, I would highly appreciate it if these could be implemented, as an older tenant. A rug used to be put in the hallway for the snowy weather but that's stopped a few years ago... Just to compare the past to present of this building. There used to be more care given & more efficiency shown. I have contacted the owner/super about the majority of these issues. Again, the more urgent repairs outnumber the comments about aesthetic additions & renovation. There's also some sort of caulking or plaster on the entrance, the rest of the exterior is black, it hasn't been repainted in more than 3 years anyways so... Please relay this request if theres no coordination already at play, the janitorial/repair men that the super hires do not always show up with masks or complete the tasks needed. Repairs are overdue.

Fantastic experience: Great company. I’ve worked with Shpresa professionally for several years now. She is very professional, caring & knowledgeable. I highly recommend her and this company.

Fantastic experience: We have had an AMAZING experience with this company, solving any and every issue I had since I’ve moved in. Emanuela has been nothing but incredibly helpful in explaining everything I needed to do, even going so far as to taking extra steps to make sure nothing was too complicated for me. Definitely 10/10 would recommend.

Fantastic experience: R.E.M. Residential managed our Condominium building in Brooklyn for a period of time in 2023. Specifically, we worked with Zack from the REM team. He was attentive, communicative and knowledgeable. He addressed concerns/issues in our building in a timely fashion and was extremely helpful. I would absolutely recommend the REM team and am optimistic that we can work together again in the future.

Fantastic experience: I’ve been living in my building for a few years and we’ve had quite a few management companies come and go. I called REM Residential late one Friday afternoon, not expecting to hear back until Monday. But to my surprise, Thien called me back within minutes and helped me out right away. REM has been the best management company we’ve had since I’ve been here. They’re responsive and easy to work with.

Fantastic experience: Great management company, always responsive to tenant requests, I also like the software they provide to keep tenants informed and allow easy digital rent payments.

Negative experience: I would highly advise STAYING AWAY from this Property Management company. All these reviews are skewed because they ask people to delete the low ratings. I live in a condominium and own my unit in Midtown Manhattan. Our board went with this company due to the great reviews. WORST decision. THIEN and DELMY are by far the WORST property managers I have come across in the last 6 years of living in this condo. They are unresponsive and do not understand that we are paying for their service. Its as good as not being managed the company at all. We have emailed them at least 15 times and they have not responded EVEN ONCE in the last 2 months. I had actually posted a review a few months ago and received a call from Delmy to delete it since she will address my problems. She also said their jobs were on the line, so I felt bad and since they were responding, I deleted my review. At this point, I made a huge mistake by doing that since they are unresponsive. I am not sure if this is the whole company's problem or just these 2 individuals but I would highly advise FAR FAR AWAY. DO NOT go with this company.

Fantastic experience: REM is great. Zack is our PM and doing an amazing job. Because of his support for our re business, we have decided to invest even more. Great company, responsible people, friendly staff.

Fantastic experience: Michael Besse and team were wonderful property managers for our year in New York, seamless move in and out process. Highly reccomened

Fantastic experience: Stone Engineering & Architecture (STONE) has provided professional design/consulting services for Building Owners managed by R.E.M. Residential (R.E.M.) over the past 5-years and counting. Serving our client to the best of our abilities is something R.E.M. and STONE have in common. It has been a pleasure working with R.E.M.; their professionalism is second to none. I recommend R.E.M. without reservation to others in need of property management services. Respectfully, Evan Petkanas, President

Fantastic experience: Hope and Rick are great and have been so helpful and accommodating during our time in one of their buildings. Our super Jimmy is a literal super(hero) and has been so amazing - always helpful and makes the building feel safe. We feel so lucky to live here!

Fantastic experience: This management firm goes above and beyond to support clients and tenants alike. The owners, Rick and Shpresa, are the most fair and honest people around.

Fantastic experience: I had wonderful opportunity to have a great conversation Rick wife in regards to there 2024 S63 in orange which also led to his live for the orioles where she let me know he lived I also lived there for 10 yrs as well to the point I will do any form of business in the future do their energy assertiveness & kindness

Fantastic experience: Thank you REM , customer service is second to done , thank yous so much to Shpresa and Rick , I recently left rem due to moving abroad , shpresa and Rick couldn’t do enough for us and the building for the time that we were there 5*

Fantastic experience: Property management in nyc is not an easy job and problems will always occur but I appreciate REM always going above and beyond to maintain communication and do everything they can to make stuff happen.

Fantastic experience: REM prioritize continuous growth for their staff, encouraging them to stay ahead of industry trends through ongoing education and professional development. This commitment to learning ensures that R.E.M. consistently delivers top-tier service to its clients.

Fantastic experience: The team at R.E.M. Residential is truly exceptional, thanks in large part to the outstanding leadership and work ethic of Rick Elezi and Shpresa Elezi. Their team is made up of talented, energetic professionals who bring both experience and passion to their work. It’s clear that collaboration, adaptability, and hard work are at the core of everything they do, fostering a dynamic and positive work environment.

Fantastic experience: A few days before Christmas, our freezer stopped working. Our building had just switched to R.E.M. for property management, so we didn't know what to expect. But our experience has been absolutely wonderful throughout. We emailed at night and heard back from them before working hours the next morning. Crystal was extremely responsive, understanding, professional and thorough, even checking in on us during her time off. They entirely replaced the refrigerator with a brand new one, and when there were issues with the freezer door closing all the way, they sent a refrigerator mechanic to repair it. Crystal and R.E.M. far exceeded our expectations! Edit: Following up on this nearly two years later, and R.E.M. is still excellent in many ways, but it has been more of a mixed bag. They can be extremely responsive sometimes and completely unresponsive at other times, even with multiple follow-ups. Overall, they've been responsive when we've needed them most, with some rare but important exceptions.

Fantastic experience: REM manages my coop building and I have positive experiences with our property manager, Violsa. She is highly professional, friendly and approachable. Violsa is well versed with the house rules and able to explain clearly.

Fantastic experience: REM residential is amazing. Very responsive and professional, they took over managing the property I live in and we can already see the difference! My opinion the best in NYC

Fantastic experience: Our laundry company services a building managed by Vera & Violsa. We’ve had the pleasure of working with them and can confidently say they are responsive and professional. Whenever we need access or have any requests related to our services, they are quick to address our concerns, making it easy for us to provide seamless laundry solutions to the building’s tenants. Their attentiveness and dedication to keeping the building operations smooth are impressive.

Fantastic experience: I had a great experience living at an REM residence for almost. I was there for 5 years. The staff was always very attentive and any maintenance issue was promptly fixed.

Fantastic experience: R.E.M. is a fantastic company! Their well-organized online platform makes rent payments and maintenance requests extremely easy. They are very responsive to any issues on email and phone. I’ve had a wonderful two years living in a R.E.M. managed apartment!

Fantastic experience: Rochelle at the front desk was so helpful and kind in setting up my auto pay. There was a continual problem with the company and my email. Rochelle helped to correct the entire set-up of the maintenance and her patience, kindness and thoughtfulness was truly appreciated!

Fantastic experience: I am extremely satisfied with the services offered by R.E.M. Residential. Their team is professional, responsive, and incredibly efficient in meeting all my requirements. Steven, in particular, has demonstrated outstanding dedication and expertise, significantly benefitting our operations. I HIGHLY recommend their services!

Fantastic experience: I've had a great experience with our property management company, and I want to give a special shout-out to Steven. He's been incredibly accommodating and responsive to all our needs. Whether it was addressing maintenance issues promptly or making sure we were comfortable, Steven has always gone above and beyond to ensure everything runs smoothly. Thank you, Steven, for making our living experience so pleasant! Highly recommend this company for their excellent service and dedication.

Fantastic experience: My Mother-in-Law lived in a REM managed unit - she recently moved out. Our experience with customer service was amazing. The staff is lovely. John was very helpful and communicative throughout the entire process. My mom is elderly and not very tech savvy, however, I was pleasantly surprised with how much help she received when she needed it. I felt better knowing she was in good caring hands like this. Thank you everyone!

Fantastic experience: I've lived in an REM managed apartment for 2 years now and have been very pleased by the help from everyone I've interacted with, but especially Nina Castro. She is extremely responsive and I've really appreciated her help over my time here.

Fantastic experience: I want to preface by saying I was born and raised in Astoria and have lived in Queens my entire life. When I moved back to Astoria in 2019, I felI in love with 12-10 Astoria Park Soth and have been a resident in the building since July 1, 2019, first in Apt 2B and as of January 1, 2022 have been in Apt 5A…sadly, as of July 5th..due to the rising cost of living in NY I am relocating to Eastern PA. In my time here I dealt with Nina Castro; who is one of the property managers and let me tell you, for someone who works in Service Sales…she is ACES at her job and has made this move an easy one for me. If you’re ever fortunate enough to be a resident here, ask for Nina!!!! Maybe if the economy improves I’ll come back.

Fantastic experience: Thank you, REM! I had a clogged sink drain and it took less than a day to get it fixed. Shout out to Vera and Violsa, who were polite and attentive. Nice work!

Fantastic experience: When our building was bought by R.E.M. it was an absolute relief and breath of fresh air. They are incredibly quick to answer any questions or concern either via email or phone and the portal makes it easy to pay rent and renew lease agreements. Couldn't ask for a better management company!

Fantastic experience: REM is an incredible company! The people are so kind, intelligent, and efficient, which is wonderful and rare for a real estate mgmt company. I can’t say enough about Nina Castro, Steven Zadrima and Roshelle. It is a true pleasure in all my dealings with them. Of course, it is common to have maintenance issues in all older buildings in NYC, but they always take care of it the quickest and most efficient way possible. Thank you REM!

Fantastic experience: I was promptly and courteously helped with a portal mistake I had made for payment on a Sunday!!! Extremely efficient and kind in helping me through the correction process so I wouldn’t have to take time away during a hectic weekday schedule!! Most appreciated!!

Fantastic experience: I can't speak more highly about the experience I had working with Albina P. in the management office. She was beyond helpful and responsive as we navigated a board package for a condominium. I have worked with many management companies through the years, and people like Albina are a rare breed of excellence. I truly enjoyed a process that I normally hate because of how lovely she was to work with. Thank you, Albina!

Negative experience: On September 1, 2020 I have signed two separate agreements with R.E.M Residential to manage my residential building in New York and a second contract was signed to manage my shopping center in New Jersey. I don’t know where to begin when talking about this crooked person Rick Elezi from R.E.M residential. The contract was saying that R.E.M must deposit all collected rent into my bank account. I opened separate bank account specifically for him and deposited over $10,000 each time so that he can pay the building expenses. He was supposed to give me a monthly report about the income and the expenses, which he never did. During the first three months I did not receive any report from him about the income and expense status. During that three months the person who was introduced to me by Rick that was supposedly in charge of the residential building quit the job with no notice and stopped working with Rick, which is very unprofessional. I kept asking about the breakdown I was supposed to receive monthly then I found that he’s the controller and the previous person quit. Then I become aware that he is a big time crooked and at the beginning he makes a nice impression but after that screws you from top to bottom. He collected rent from my tenants and deposited it directly into his bank account and not my account as the contract says. I can go on and on about this crooked guy. I sued him in a small claims court and on September 29, 2023 I received a judgement against R.E.M in the sum of $12,762. I am writing this because I want everyone to be careful and not fall in his trap, he is a big liar, very unreliable, and a great manipulator. If I could give less than one star I would, please heed my warning.

Fantastic experience: Violsa is a gem! Love her. It's rare in NYC to have such a 'real people' type of service from your property management. Violsa took the time to call me back and help me work though a renewal and went above and beyond what would be expected. She was patient and understanding. Thank you Violsa and REM team for working with me. I love my apartment and really appreciate you.