Canyon Gate

Negative experience: Hard to get ahold of community admistrator. Only get emails and never call backs. Requested a one time Hardship Waiver and all they "could" do was add on a large amount of interest and a payment plan while not considering anything I have informed them about regarding health issues and more. Stated that I have had these fees since 2025 when we are barely in March 2026 and are already talking about possible fees in 2027 when again we are barely in March 2026. This company has a lack of empathy towards people and dont seem to really care about their community. I am so dissapointed. Reply to the below statement: The statement provided is inaccurate. I have not been contacted by anyone except when I reached out to the office. Despite sending emails, I have not received any callbacks, only a runaround. In response to the last email about choosing a payment plan, which was presented as the only way to assist me, I have now accrued additional interest, resulting in a higher amount owed. As a resident of New Mexico and a single mother of three, I have diligently worked to purchase a home in Santa Fe. I take pride in maintaining my home and supporting my family. I am striving to make ends meet and had hoped for understanding in my one-time request to keep my account in good standing. Unfortunately, it seems that my situation has not been handled as I had anticipated. Thank you for your response. Best regards.

Fantastic experience: Donna Chavez is very helpful and professional. I have had no problems working with her!

Fantastic experience: My experience with Donna has always been very pleasant.

Fantastic experience: Donna Chavez, at jubilee Los lunas has particularly helped me as a newer resident with many questions and needs since her arrival here. She’s an excellent resource, always pleasant, courteous, concerned and efficient in her job. It’s a pleasure tto have such an asset as Donna Chavez here and available.

Negative experience: Dues are due, according to a sign. No bill sent. no account number sent. The doesn’t recognize my email address that I have used for > 30 years. Seems quite unprofessional to me. At a minimum, a bill should have been sent with all the information needed to pay the dues. Yuck. I hate Canyon Gate whatever.

Fantastic experience: Donna has always been helpful whenever I’ve had questions or needed help.

Fantastic experience: We just wanted to give a thumbs up and a kudo's for Donna Chavez. She responds quickly to questions and/or concerns, and has always been professional and pleasant in any of our communications with her. We just think when someone is doing a good job, you should say so.

Fantastic experience: Donna has been so good at working with us on our front yard and giving us time to get things done. She is wonderful.

Fantastic experience: Donna is always fast and efficient. She makes every effort to get me paid back when I present her with receipts for Jubilee work.

Fantastic experience: Donna Chavez's performance as director of client services here in Jubilee is outstanding. She is articulate in her messaging to the community. She is friendly and welcoming. Donna is excellent at clarifying information when it appears confusing. After many years here in Jubilee, I find Donna to be a genuine asset and am grateful for her service.

Fantastic experience: Donna Chavez is the best!!!! She manages Jubilee quite well, even with the all the craziness that ensues here. She's polite and attentive, and always tries to seek a solution to an issue either immediately or helps guide you to it, and does it with a smile! We are very lucky to have her here!!

Negative experience: My advice, never own property managed by these people. I could go into details and might soon but ya, trust me.

Fantastic experience: Donna Chavez is always willing to help and keep track of projects and requests.

Fantastic experience: I am an avid bycyle rider and therefore I have been using the pedestrian gate to enter and exit the Laguna Meadows community. Is the keypad passcode for the pedestrian gate the same as the automobeil keypad gate If not, can the gate just be left unlocked

Fantastic experience: As a contractor, working with Donna has been a great experience. She's very helpful, transparent, and cares about her community.

Fantastic experience: I have contacted my HOA manager many times and have received prompt responses. The person I have been working with is Donna Chavez and I appreciate all that she does to facilitate answers for the Jubilee community.

Fantastic experience: Donna Chavez, our client services director, is outstanding. Donna is personable, responsible and efficient in taking care of our community's needs and wants.

Fantastic experience: Donna C. was very helpful in my effort to locate a copy of the Jubilee CC&Rs in Townsquare.

Fantastic experience: Donna Chavez was very efficient and helpful and went above and beyond.

Fantastic experience: Donna was very helpful in setting up HOA dues from my account.

Fantastic experience: Donna Chavez is the best!! Always responsive and helpful.

Fantastic experience: Level and participation of activities in the community is great.HOA manager Donna Chavez has been great to work with as I moved in to Jubilee and began learning how the community functions. And keeping us aware of opportunities, events, reminders, and schedule changes is terrific.

Fantastic experience: Donna Chavez does an excellent job for Jubilee.

Fantastic experience: I always find Donna very responsive to questions or requests.

Fantastic experience: Our community manager, Donna Chavez, continues to provide our community with OUTSTANDING service. She is on top of everything, and very responsive to our requests and needs. Donna excels in her ability to communicate in a courteous and clear manner, and we are thrilled to have her as our community manager. She is very professional, yet approachable. I myself feel that Donna has become a cherished member of our Jubilee family. She’s a Keeper!!

Fantastic experience: Donna Chavez at Canyon Gateway property management is fantastic she responds quickly and professionally to texts and emails and she keeps her clients informed about issues or with explanation about an issue.

Fantastic experience: Thank you for your timley rrsponce

Negative experience: They never fixed the problem snd u paid someone else to fix it…..

Negative experience: Edit 2025: One of the worst companies I’ve ever worked with. Disorganized, no follow through, terrible technology. The app is trash. I sincerely hope our HOA dumps this company soon! Ohh.. and they’re not open during advertised business hours.

Fantastic experience: Nancy & I love working with Donna Chavez! She is very responsive and compassionate to the Jubilee community. And Associa Canyon Gate is a terrific management company to work with as well!

Fantastic experience: Donna is amazing to work with! She is so efficient and friendly and gets a job done with lightning speed! She is always smiling, cheery, and has a great sense of humor! We are so lucky to have her here at Jubilee!

Fantastic experience: Would like to say Donna Chavez our community manager here at Jubilee is a pleasure to work with. She listens and helps solve any problems that she can and always with a positive approach. Definitely an asset to our community at Jubilee!

Fantastic experience: We have been residents of Jubilee, Los Lunas, NM for almost five years. We are extremely happy with Canyon Gate, but more importantly with Donna Chavez. She works diligently to keep things in our small community running smoothly. Donna has a unique ability to say what the rules are and still keep us smiling and happy she is here. Bill and Judy Evans

Fantastic experience: We have found our representative, Donna Chavez, to be a great asset for getting Jubilee information out to the community in a timely manner. A pleasure to work with.

Negative experience: Just took over our HOA. LAME!, trying to make money off residents by charging a "Convience Fee" for ACH payments! I will just send 11,000 pennies as payment since you want to charge us for doing nothing to improve our community!

Fantastic experience: Donna Chavez has always been quick to respond to my questions and help me resolve any problems I have.

Fantastic experience: Just wanted to give a shout out to Donna Chavez, Director of Client Services at Jubilee, for being so helpful and responsive. I am new to Jubilee and Donna has been great with all my questions. Cindy Correll

Fantastic experience: I have really enjoyed working with our HOA manager, Donna Chavez. She is responsive and supportive to our fitness programs. I find that working with Donna I feel a respect that we seniors need but may not receive in working relationships. Please find photos of some of the programs that have been encouraged.

Fantastic experience: I just received a quick response to my email to Donna Chavez. Thank You

Fantastic experience: Working with Donna is easy and fun. She helped with our Memorial Day program before she left for vacation. She was willing to go the extra mile to meet our needs. She is always warm and welcoming. Never makes me feel like I’m imposing. She is a wonderful employee. JeanD

Fantastic experience: Donna Chavez has been very responsive in assisting the entire Jubilee community.

Fantastic experience: Working with Donna Chavez has been great. Her communication and response times have been so helpful. I appreciate her and what she does. Thank you Donna!

Positive experience: As HOA management firms go, Canyon Gate is pretty darn good. Good response to questions and professional courtesy shown to all residents.

Positive experience: Donna Chavez provides a LOT of great support to the entire Jubilee community, the Board, its committees and the developer. We appreciate her time and efforts.

Fantastic experience: Donna Chavez has made a profound improvement to the management in my community. Her effort and ability to handle the wide variety of tasks required are exceptional. She’s an asset to Jubilee!

Positive experience: Donna Chavez, is very friendly, we have received a quick response to our requests.

Negative experience: Zero stars. Fees for everything fees if you go outside your house and look the wrong way fee if you your garbage lid is the wrong way fees fees fees! Sucks to be charged so much after you’ve worked so hard in your life for your own home. Greedy corporation!

Fantastic experience: I requested an approval form to install a new roof, and it did not take long to get approved. They were very courteous, respectful, and very supportive. Thank you Canyon Gates

Fantastic experience: Donna Chavez is the director of the Homeowners Association here at Jubilee, Los Lunas. I have always found her to be easily accessible and responsive to our requests, questions and needs. Recently she guided us through a process of approval for a small addition to the entry of our home. She had the paperwork to me immediately and the approval came through in about 3 days. we are grateful for her responsiveness and her always open door and smiling face.

Fantastic experience: I reside in an over fifty-five community that uses a management company. For one reason or another, we have had four management companies in the past four years. This time, I think we have finally found a winner; Associa Canyon Gate. Our on-site manage, Donna Chavez, has been a delight to work with. She has been immediately responsive to all my requests. When things do go wrong, she is open and honest regarding causes and efforts to correct the problem. From my perspective as a long time resident, she has been a breath of fresh air. William D. (Dan) Telfair Lieutenant Colonel, Infantry US Army Retired

Fantastic experience: Audrey Isaac has done a wonderful job helping me with an item to finish setting me up on an important app. Thank you Audrey!

Fantastic experience: The staff at Canyon Gate is always helpful, knowledgeable and answers quickly. The staff always sends the forms or information I need and cares about their properties.

Fantastic experience: As a real estate agent working on a sale in Stonehenge Estates, I am honored to have Donna Chavez and her excellent staff helping me. They expressed superior professionalism and attentiveness to my issue. It's always a pleasure to have great customer service experiences. Thank you Donna & Staff!

Negative experience: I have clients that live in a Canyon Gate HOA, the dues are higher than anything I have seen in El Paso, they are unable to get assistance for repairs and no one answers the phone.

Fantastic experience: I've recently had a great experience with Donna Chavez, who manages the community I live in. Donna is pleasant, professional, and responsive. She also has a clear understanding of this community's needs and a desire to work effectively with homeowners.

Fantastic experience: After working with three different HOA Management companies, we finally found one that really provides professional service. Donna Chavez has been a great help to our team.

Fantastic experience: As a new member of my HOA, I have been very pleased with the help offered by Donna Chavez. She is willing to answer my questions and responds promptly to emails. Most recently she helped resolve an issue I was having. She was very understanding and took care of the problem in a prompt, polite, professional manner. I really appreciate her!

Fantastic experience: Donna Chavez has managed or Association for several years. Hard working and dedicated. She always has our best interests on mind. Can't imagine life without her.

Fantastic experience: Audrey Isaac, our property manager through Associa Canyon Gate, combines professionalism with human kindness; she is always thoughtful, respectful, and timely in coming up with solutions to matters that our board and community members bring up.

Fantastic experience: Donna was very helpful in explaining the violation. She did what she said she would do. Great help.

Fantastic experience: Donna did an excellent job helping us on pavement repair project. She is fast and professional.

Fantastic experience: I am with the Stone henge community and have worked with Donna Chavez on a number of projects and foumd her to be very professional,understanding and on top of the situation whenever there is an issue she's always there she answers her phone and supplies us with the right solutions

Fantastic experience: Donna Chavez is very easy to work with. Professional and knowledgeable.

Fantastic experience: I have enjoyed working with Donna Chavez at Canyon Gate for the past several years! Thank you for all that you do for our HOA!

Fantastic experience: We are fortunate to have Donna Chavez as Director of Client Services for our Canyon Gate HOA. She provides timely reminders of meetings and updates on activities in the association, and gives us information about useful services available to our HOA members.

Fantastic experience: Donna Chavez is professional and a pleasure to work with. We manage properties in one of the HOAs she manages and she is responsive and friendly. She's a rock star!

Fantastic experience: Donna Chavez and the crew from Associa have done a great job for The Trails at 7 Bar south. We do appreciate the job you do for our HOA. We have great representation in Donna, she works hours on our behalf finding new landscapers who care about how our community looks. Donna is always present during meetings and understands our community. Thank you Donna, and the others at Associa, Canyon Gate.

Fantastic experience: Overall, I am pleased with our HOA and I know it's extremely tough to make most people happy. I also know HOAs are not for everyone. Our neighborhood looks very nice because of them and anytime I reach out to Donna, she is responsive and helpful.

Fantastic experience: Loved getting the minutes of Wednesdays meeting so fast! Great job Donna! Things are going so much better!

Fantastic experience: Any time I've had issues or questions about my HOA, I send a email to the HOA . Donna Chavez has always been really good about getting back to me with an answer or some kind of direction. I want to thank Donna Chavez for all the hard work she does for our HOA. She has always been very nice to work with . Thank you Donna Daniel Rodriguez Margarita Dr. SE

Fantastic experience: Donna Chavez is always attentive and keeps us in the know regarding the HOA. Could not be happier

Fantastic experience: Thank you, Donna Chavez I have lived in my HOA for over ten years and was unaware of an ordinance that was brought to my attention that I was failing to meet. Donna has been patiently working with me to rectify the problem which has taken a lot longer than anticipated. She’s been very kind and supportive and I’ll say again patient. Thank you, Glenn

Fantastic experience: Donna Chavez is a valuable asset to Canyon Gate. She is very responsive to questions and concerns as well as eager to help the neighborhood as part of the community.

Fantastic experience: Donna Chavez has been very helpful and follows-up on questions and comments. Excellent employee!

Fantastic experience: Donna Chavez has always been polite and efficient. I have had various experiences where I needed her help. Without fail I have had a response within 24 hours. Thank you Donna J. De Abreu

Fantastic experience: I just wanted to express my appreciation for Audrey Isaac who has gone above and beyond my expectations. Thank you Audrey for all of your hard work and dedication!

Fantastic experience: Donna Chavez personalizes the HOA Management experience. She thinks of those things (like front yard weed spray), and does all of the organization to make it happen at a nominal cost. Excellent, efficient, wonderful representative of Associa Canyon Gate HOA. Thank you Donna!

Fantastic experience: Donna Chavez, my HOA manager, Does a stellar job and works with you to resolve HOA issues.

Fantastic experience: Donna addressed our problems right away, and found what had gone wrong...apparently a big software glitch. Thank you Donna.

Positive experience: Donna Chavez CMCA®, AMS® Director of Client Services Associa Canyon Gate Management, AAMC® Donna communicated an offer to our neighborhood about a local landscaping company providing a discounted rate for weed control. While the cost was very impressive, I declined the offer because they were not offering reservice, if weeds were to appear and our HOA likes to send letters about weeds in our yards, so I decide to stick with my 20+ year preemergent provider, who does offer reservice treatment in the twice/year subscription cost.

Fantastic experience: Donna Chavez is wonderful with The Boulders Residents and Residential Community. She is always keeping the community up to date on meetings, social events and work being done in our community. Big thank you to Donna!

Fantastic experience: I'm very pleased how I'm treated and the communication I have with Donna Chavez. She's very quick to respond to my requests and her communications skills are excellent. She's a very pleasant person to know.

Fantastic experience: Donna Chavez at Canyon Gate has always been extremely helpful!

Fantastic experience: Donna is great, always quick to reply and easy to work with.

Fantastic experience: Donna is the lady know how to work with community, she is professional, I like her work!

Fantastic experience: Canyon Gate/Associa have a great website, TownSq, and our Community Manager, Donna Chavez, works hard, stays on top of things and gets things done, and she is a pleasure to work with.

Fantastic experience: Excellent HOA community management. It must not be an easy job, but it is an appreciated one to keep our community clean and safe.

Fantastic experience: Donna has always been very helpful and pleasant to work with. I appreciate her professionalism and punctuality.

Fantastic experience: Worked with Donna on a billing issue. Our billing has come late twice making us show a late payment. Donna took care of it and set up auto billing. Great service! David

Negative experience: Absolute worst HOA to deal with when trying to sell your home. Not only are they outrageous on their fees they're some of the rudest ever when it comes to customer service or trying to resolve an issue. If they're ever managing a HOA in a home you're considering to purchase really consider not moving forward. If you ever have to sell they will cause more headaches than help. I agree with other reviews when they say that if they could give them 0 stars they would. They absolutely deserve it.

Negative experience: If I could give zero stars, I would. The lady that I spoke to on the phone today started the conversation super rude and disrespectful. I am very patient and respectful to everyone I encounter until I get disrespected and she was. She didn’t try to even understand my problem. Second, I’ve left several messages for Robert, my property manager to call me and to date, no call. I will try again to speak with someone else to help me tomorrow.

Negative experience: I've called to ask for the dumpster area to be cleaned at our clubhouse and no one has come and today there is even more trash. See picture below. Also called today at 3:30pm no one answered and I was unable to leave a voicemail.

Negative experience: Poor record financial keeping. No open flames allowed, like charcoal or butane usage. On 3/23/2023 second floor condo bldg 15 some people were grilling @ 9:00 p.m. I had to call Fire department. Flames were close to hitting the 3rd floor balcony. I did let the Hillcrest Park manager know & she just chuckled & said they probably didn't know. Wrong answer. The owners of that 2nd floor condo need to read the handbook. Late 80's bldg caught fire due to a butane or charcoal grilling. Look into the history of Hillcrest park here in Albuquerque. We are trying to get rid of this management company. Nothing is being done also on plumbing issues. Anyone who wants to ask me questions, please feel free.

Fantastic experience: I love working with them, Kathleen is always ready to work and is very knowledgeable in construction.

Fantastic experience: Canyon Gate and our community manager, Donna Chavez, have continuously provided direct, professional responsive service to our HOA. Our HOA selected Canyon Gate as the best value as a result of a competitive RFP. We continue to be pleased with their services and the service by Donna Chavez.

Fantastic experience: I think it is common knowledge that HOAs are the worst. There were a lot of annoying letters that piled up so tall that I felt like I was drowning in things to do under threat of fees. Long process and story, but I was able to work with Donna and it made the horrible experience palatable. She was very quick to communicate and she resolved the issue completely and was friendly. I like Donna.

Fantastic experience: Nathan and Kelly at Associa Canyon Gate have great CUSTOMER SERVICE!!! We all want good customer service when we have an issue and this was exceptional service. They both researched some info for me and followed through the very next day. I am very appreciative !

Fantastic experience: Canyon Gate has taken care of Richand Hills, our community for years. Donna Chavez, our association manager from Cayon Gate goes above and beyond with her service. We are lucky to have her. Thanks, Donna

Fantastic experience: Donna Chavez has been a wealth of knowledge and has been the expert we needed when reviewing our documents and discussing guidelines. Her passion for what she does comes through in her care for her neighborhoods. Appreciate the extra effort and care you have for your communities.

Fantastic experience: At our community we've had some really poor management companies. But working with Associa Canyon Gate and in particular Donna Chavez has been great. She's always on top of things and gets what we want and need done. I'm really appreciative to have her managing our company.