AMS | Association Management Services NW

Fantastic experience: Ana L was amazing! I was having a ton of issues trying to get my account setup and paid and she was fantastic.

Fantastic experience: Michelle B - our HOA’s administrator - has been really helpful with moving something through the proper channels. She was quick to respond to my emails and is keeping me updated in the process.

Fantastic experience: I am writing to express my sincere gratitude for the prompt and professional way the Association handled the recent squirrel issue in my unit. I especially want to recognize Ana Leroi and David Adderly for their exceptional work in solving the problem in a timely matter. It is reassuring to live in a community where maintenance issues are addressed so effectively. Thank you for your continued dedication to keeping the grounds and buildings safe and well-maintained. Best regards, Kay Cowan

Fantastic experience: Bob Mulkey always provides professional service and timely communication.

Fantastic experience: Dave is such a great maintenance person. He is so nice when I see him out walking and my dog gets so exited to see him. Also, he is always working really hard. Every time he is on trash duty and compressing the trash, he tells me to leave my bag and throws it away for me once the trash is compressed.

Fantastic experience: Michelle B did a great job helping me resolve an issue within the AMS portal. Michelle was very professional and provided timely updates throughout the process. Once Michelle became involved the issue was resolved in a timely manner. Michelle’s assistance and excellent customer service was greatly appreciated.

Fantastic experience: As a landscape contractor, I’ve had the pleasure of working with several managers from the Vancouver office, including Patrick Telfer, Melissa Sedillo, and Alison Karll, and the experience has been excellent. The HOA management team is consistently professional, knowledgeable, and easy to communicate with. Their responsiveness and expertise have made our partnership smooth and reliable. Highly recommended!

Fantastic experience: I've reached out to Darrian at the Vancouver WA office for a technical problem I was having on my end. He was extremely responsive and got back to me right away by email and phone! He's an awesome member of the Vancouver team! I highly recommend him as a go-to person if you need something. I also want to note that I received this high level of service from the Vancouver team in general. No worries here when it comes to customer service! They are an outstanding group. Thank You!!

Fantastic experience: I've been working with Melissa Sedillo with AMS very closely. She is always responsive and kind and knowledgeable. She doesn't have the easiest of jobs and still handles it with grace and sincerity.

Fantastic experience: Each time I call and speak with Darrian at my HOA he is always kind and so willing to help. Thank you

Fantastic experience: I found Darrian in this office very easy to work with. They were professional, friendly, and efficient. Minimal friction to accomplish the desired results and I quickly received a polite response, letting me know that my objectives have been achieved.

Fantastic experience: I own several homes that are managed by AMS, and their service has always been very on point and responsive. Recently I had need to update some forms and while the process can sometimes be cumbersome, Darrien helped streamline the process by combining some of the effort and went above and beyond to note an inconsistent address data to help resolve. Really appreciate the individual service support when there are issues, thanks Darrien!

Fantastic experience: This review is for David Adderly at One Lake Place. I have owned units in One Lake Place for 15 years. David has been a responsive caretaker for the complex. Very pleasant and communicative. He is very diligent in getting things done. Gary Wunderlich Unit 40

Fantastic experience: My community is new to AMS. I have worked closely with Melissa Sedillo and she has been fantastic to work with. She has walked us through many new processes and has been very helpful. Melissa is always professional and takes time to explain things to us in a way we can easily understand. She is also very attentive and answers emailed questions quickly. I am very happy that Melissa is there to help us.

Fantastic experience: We've been working with AMS for 2 years and it has been great. Melissa Sedillo is our representative and she is the highest level of knowledgeable, professional and helpful. Our HOA has really turned a corner in the right direction due to her diligence and assistance.

Fantastic experience: We have worked with Melissa Sedillo closely over the years and she has been amazing each time! She is knowledgeable, kind, and professional. She always replies promptly and with care. I am thankful to have her as our AMS representative. Thank you, Melissa!!

Fantastic experience: Darrian was helpful and professional.

Fantastic experience: I’ve had the pleasure of working with Melissa Sedillo, she’s always been super kind while and had great communication :)! I’d definitely recommend working with her and AMS!

Fantastic experience: I would like to give David a big at a boy for his work. He is Great!

Fantastic experience: I have had to communicate with AMS about compliances notices and working with Darrian has been truly amazing. Darrian was very responsive when others werent. Thanks Darrian for doing a great job- Genny :)

Fantastic experience: I was helped by Darrian who provided outstanding customer service. It was a pleasure working with her.

Fantastic experience: Great staff and beautifully kept property.. Dave is truly the best, He’s always on top of every maintenance request and keeps our community looking its best. He’s friendly, dependable, and always willing to go the extra mile. We really appreciate everything he does for us and our community. Our office lady is just as outstanding. She’s friendly, helpful, and keeps everything running efficiently behind the scenes. They make a great team, and our community is better because of them.

Fantastic experience: Darrian did a great Job, very friendly fast response. Solved the problem within minutes. Thank you.

Fantastic experience: I spoke with a gal named Darrian, she was very informative, answered all my questions. Thank you!

Fantastic experience: Darrian was amazing she has amazing customer service.

Fantastic experience: Worked with Darrian M., she was amazing! She answered all of my questions and gave great customer service.

Fantastic experience: Bob Mulkey is a great guy.

Fantastic experience: I just wanted to say that living in OneLake Place Apt has been a nice change for apt living. The complex keeps up on the landscaping and maintenance more so then other places. And having David Aderly (hope thats how his name is spelled) driving around and keeping on things and answering questions and having a positive attitude towards the residence has been absolutely amazing! Not many complex employees have thier time aside from the job duties and he is 1 of the very few who will. Greatly appreciated and the company is lucky to have him.

Positive experience: Maintenance guy really good at his job. Dave adderly. Keeps things clean very helpful

Fantastic experience: Bob Mulkey is great to work with! AMS is a great company and we love being a vendor for them.

Fantastic experience: I am a small business owner specializing in stormwater facility maintenance, and I’ve had the opportunity to work with Melissa Sedillo on multiple projects. She is, without question, the best property manager I have ever worked with. Melissa is prompt, friendly, and consistently demonstrates excellent communication skills. I’ve even joked with her that I wish there were a way to clone her—because if she managed all the properties we service, my job would be a whole lot easier. AMS should be extremely proud to have her as part of their team.

Fantastic experience: Bob Mulkey has been amazing and always goes above and beyond to help!

Fantastic experience: Bob M is amazing to work with, and available to assist in any situation

Fantastic experience: Bob Mulkey always does a great job

Fantastic experience: Mellissa S very professional, her management style and dealing with homeowners is exquisite. She handles our HOA meeting with grace, and treats everyone with respect and dignity. I must give her five stars.

Negative experience: Do not hire this company to manage your HOA. I am a homeowner at an HOA AMS NW manages in Vancouver. An example of their level of care and concern for homeowners in my HOA: Mitchell from AMS NW told me that setting up a Zoom/MS Teams option for digital attendance at an upcoming meeting was “very difficult to complete, due to numerous technological barriers.” Of note: this is a meeting AMS NW is facilitating, and the agenda says current board members may be replaced DURING the meeting by those present at the meeting. As you can imagine, I would REALLY like to be able to attend. Since this meeting was scheduled with less than two weeks of notice, I am not able to attend in person due to work requirements and want to attend digitally. Even though anyone can live-stream and host digital meetings from a phone (since it's 2025), apparently AMS NW does not have the capability or desire to figure out basic meeting connectivity. This is just an example. Again, I strongly recommend picking a different company to manage your HOA.

Fantastic experience: **“I want to give a big thank you to Dave, our groundskeeper here in One Lake Place community. We’ve known him for years, and he’s always been incredibly friendly and helpful. He gives out dog treats to the pets in the neighborhood, keeps a smile on his face every day, and is always willing to assist with anything we need. Dave consistently goes above and beyond. He even let us know about someone in the complex who was inquiring about a two-bedroom unit, which was extremely helpful and thoughtful of him. His kindness, consistency, and genuine care for the community make this a better place to live. We truly appreciate everything he does.”**

Negative experience: I second the numerous reviews here about the witching hour house parties, speeding, booming bass, possible drinking and driving that makes this less and less appealing a place to live. I read these canned responses from the AMS public relations custodians saying "ain't nothin' we can do 'bout that", as if they cannot actually take some initiative and engage the non-responsive law enforcement officers of unincorporated Vancouver and actually advocate for their residents. Also interesting to notice that every time they get a bad review, "suddenly" a flurry of positive reviews come in, usually about some handyman... It's like AMS Fabreze's the stench of their poor service that they can't rid themselves of, because they won't get their acts together LOL.

Fantastic experience: My wife Melva and I have been owners at One Lake Place (OLD) in Vancouver since 2017. For the record we wish to share our ongoing positive experience with our current AMS maintenance engineer David Adderly. David is also an owner at OLP and recently was confirmed as maintenance support here. That decision is an good one since David truly cares about the community at OLP and always exhibits his kind and caring nature while pursuing numerous difficult tasks that he faces here on an ongoing basis. David Adderly deserves recognition and respect in the pursuit of his daily duties and struggles to satisfy many hundreds of Condo owners and renters at One Lake Place. Thank you David

Fantastic experience: Dave Adderly is a hard working employ of AMS at OLP complex. We see him cleaning up well after he should be off work. The mess that is always left at the trash bins should not be left for him to clean up. He does a great job. Judy and Len Lynch

Fantastic experience: I live at one lake place. One day someone had just dumped their garbage bags in front of the trash area. I ran over to our man Dave Adderly and he was more than helpful in cleaning up the mess. He’s always informative about any questions I had at first upon moving to One Lake Place. I love waving to him at times if I see him as I leave and enter the complex.

Fantastic experience: I just had a conversation with Darian regarding my request for a permit to add a screen door to my condo in the Cedar Heights complex. She was very straightforward and to the point. I enjoyed my conversation with her and could understand what she was saying (unlike my experience the other day). I hope she gets a day off —- Bill Fox

Negative experience: We lived on the 8900 block of NE 41st Ave (Fairfield Community) and it was incredibly trashy-from the neighbors and the guests they would invite, to the HOA sending out “spies” to take photos of your home. Next door neighbor would terrorize the entire block with his parties, blasting music with bone shaking, vibrating bass. Their guests are always drinking & driving on the block. He has turned a family oriented community into a straight up fraternity. Unacceptable. We moved out within 5 months of living there. I feel so relieved to be far away from such a hell hole.

Fantastic experience: I really appreciate your kind and detailed explanation. Thank you Darrian!!

Fantastic experience: I want to let AMS know that Dave, our Maintenance Man at One Lake Place keeps this place running and does it with a smile! No matter what the problem/issue/question, he is ready to help ASAP. We have a quirky sprinkler system that needs a lot of attention but Dave is always ready to make it work again and save us Homeowners $$$ by knowing exactly how to fix the problem every time. After living at OLP for some years and seeing Maintenance people come and go...AMS needs to reward a job well done every single day by Dave and realize how lucky we all are he is willing to stay on the job and make our lives so much better every day!! Thanks Dave...you are greatly appreciated!

Negative experience: Behold, the banality of evil, of which AMS is the encapsulation, in my opinion. Nothing more than token wrist slaps (small fines that are about as much of a deterrent as a flea bite on an elephant’s behind) for the serial noise ordinance violations of one of their residents, who torments his entire block turning his garage into basically a nightclub and throwing parties till the crack of dawn, revving his motorcycle engine and zooming around in unmuffled cars. They have now been *warned* as of today of the DRINKING AND DRIVING that is suspected to occur at said residence during said party nights - weekly - and should be SUED into oblivion if anything is to ever happen to someone. Again, suspected DRINKING AND DRIVING happens on this street. I have circumstantial documentation. We are being forced to leave for the sake of our well-being, and those of our children, and I cannot say enough poor things about this what I believe to be sociopathic corporate entity.

Fantastic experience: Darrian was so helpful getting me the information I needed in a very timely matter. He followed up with me and answered all my questions. Great customer service.

Positive experience: David Adderly is the maintenance man at my condo he's always busy but will always answer a question or help me with something. Good worker.

Fantastic experience: Darren helped me my need with kindness and enthusiasm.

Fantastic experience: Darrian was a great help! He answered my question and gave very detailed instructions on how to locate an HOA doc that I had requested.

Fantastic experience: I want to thank Chelsea Greenhill for her quick response. and professionalism and Ana Leroi.

Positive experience: Chelsea G., Senior Association Business Manager, has been a great help to our HOA Board. Her knowledge and application of the by-laws and CC&Rs has been invaluable. I did not give a 5 star rating only because Chelsea lives on the East coast and the 3 hour time difference has been problematic at times. Ana L., Association Administrator, has been a very effective support staff person. Recently she filled in while Chelsea was out of the office and our Board was very pleased with Ana's level of support. R.Willis, Secretary/Treasurer Rivendell Homeowners Association

Fantastic experience: Chelsea and Ana have been absolutely fantastic to work with. They're responsive, professional, and genuinely care about the community. Whether it's handling resident concerns, keeping things organized, or just being approachable and kind, they go above and beyond. It’s clear they take pride in their work and it shows. Our HOA is in great hands with them!

Fantastic experience: Chelsea Greenhill is an awesome manager. Khoa Ng is very helpful.

Fantastic experience: I have had the pleasure of working with Melissa Sedillo at both Ellsworth on the Park and Burnt Bridge Crest condominiums numerous times. I can confidently say that she is an exceptional property manager. Melissa stands out for her impeccable communication skills, always ensuring that HOA Board Members, residents and vendors are well-informed and supported. She has been incredibly timely in getting our projects done, which makes her a reliable professional. Her ability to always communicate with compassion even with difficult personalities coupled with her approachability is actually incredibly disarming. She makes everyone always comfortable as a great natural leader. That’s just really rare and translates to her being highly trustworthy. Additionally, her ability to handle big projects with ease and a positive attitude makes her a joy to work with. I can’t recommend Melissa highly enough.

Fantastic experience: Bob Mulkey is a great manager.

Fantastic experience: Bob Mulkey at AMS NW is the definition of professionalism. From the very beginning, he was responsive, clear in his communication, and followed through on every detail as promised. It's rare to find someone so dedicated to getting the job done right and keeping the client informed every step of the way. His commitment to quality and customer satisfaction truly stands out. Highly recommend working with Bob and the AMS NW team.

Fantastic experience: Yesterday I saw Bob Mulkey handle so well all the questions from our community here at Hidden Creek. He seriously cares for the people , and Wow is he patient tons of people talking at once everyone wanting to be heard and he was calm , cool ,collected and got every one quiet and then began again .. he was caring who was on the phone and was delivering all the conversations of the people to the persons on the face time. I just can’t express what a real and kind person he is .. Thankyou Reed and Tina

Negative experience: Poor service; no one at the office is available to answer my calls. They just collect my money for the HOA and sent an email without explaining how to send one properly.

Fantastic experience: Bob Mulkey cares about his work product and maintains honesty and integrity in all he does

Fantastic experience: Our HOA has been able to fully restructure and get caught up in so many ways after the switch over to AMS. Although across the board they seem to have competent and reliable employees, I must bring the attention to the property manager assigned to our HOA, Melissa Sed***o, from Vancouver AMS. She came on board when a huge amount of transition was taking place in our HOA and community, lining up new vendors, needs, and business contractors. She jumped right in and swiftly moved to not just learn how our unique "hands-on" approach to HOA leadership was run, and how our non-standard HOA enforcement is handled, she actually was ready to step in to fill those management tasks early on. She is a confident and organized meeting facilitator, she knows the business well and offers great solutions and recommendations when needed. There have been countless times when a long list of business requests are sent, and she pleasantly and properly delegates and gets the job done, most of which seems she does herself. The turn around time in communication and task completion is prompt and courteous. I think what makes working with Melissa most is her personality. She is calm, cool, humorous, and in all that, gets the job done with utmost professionality. I would encourage AMS to promote her, but then we would lose her as our manager, so for self-serving reasons, we would like to keep her right here. lol In all seriousness, we are very grateful for her outstanding partnership with our Board, and especially in the frequent communications that I have as the Board contact.

Negative experience: I could write a book, however no professionalism. No service provided, charge fees with little, to no reason. No communication. This company has no consistency in answering questions or concerns if they do at all.

Fantastic experience: Bob Mulkey has a lot of knowledge and is very helpful to our HOA.

Fantastic experience: Bob Mulkey consistently delivers excellent work.

Fantastic experience: Bob Mulkey is great to work for. His professionalism is top notch!!

Fantastic experience: AMS has been one of my customers for over a year now and I’ve had nothing but wonderful experiences with them especially Bob Mulkey, he is an absolute joy to work with!

Fantastic experience: working with Bob Mulkey is very satisfactory and professional. he is always responsible. I do really recommend working with him.

Fantastic experience: Bob Mulkey is amazing!! Thank you!

Fantastic experience: I have been working with Bob Mulkey. He’s been very responsive and helpful. Also very professional

Fantastic experience: Bob Mulkey is a true asset and representative for your organization. He continues to do good work for our HOA. He is organized, professional, hardworking and knowledgeable about the inner workings of home associations. He provides good insight and guides us in arriving at good decisions for our HOA, which at times can be challenging. He is a pleasure to work with and is more like a trusted family member than a consultant. We are fortunate to have him as our management consultant and look forward to working with him in the future. Sincerely, Corinthian Kurney, President Mariner’s Gale HOA

Fantastic experience: Bob Mulkey is always responsive and professional with any situation that might come up where we need his services.

Fantastic experience: Bob Mulkey is a standout in the world of community management. His depth of knowledge and proactive approach have made a real difference in the associations he manages. I’ve seen firsthand how he anticipates potential challenges—whether it’s ensuring vendors are lined up for critical maintenance before issues arise or helping boards navigate complex budget decisions with clarity and confidence. Bob is incredibly responsive, always following up quickly and thoroughly, which is invaluable in an industry where timely action matters. His ability to balance the needs of homeowners with the realities of association management is truly impressive. If you’re looking for a manager who genuinely cares about the long-term success of your community, Bob is the person to trust.

Negative experience: Terrible HOA service. Let my roof rot for 8 months before doing anything about it. Rude when you go in as well. I’d highly suggest avoiding any property managed by AMS

Fantastic experience: My organization is a tenant at Plaza 185. Bob Mulkey has been reasonable and responsive to our requests. They have recently upgraded signage and repaved the parking lot. Landscaping does a great job. Overall very good property management.

Negative experience: Worst property management company of all time. They never answer their phone, and shockingly they are still allowing employees to work from home, with dogs barking in the background. Received delinquent notice from company, 2 weeks after bill was paid on time. Several unanswered calls later I get a call from a lady who’s “filling in”. Said that they don’t check their mailboxes everyday, and that could be the reason it took them 2 weeks to deposit my payment. Shameful company who I hope my community association will dump.

Fantastic experience: Bob Mulkey does an amazing job and is a pleasure to work with!

Fantastic experience: I appreciate the time and effort Bob Mulkey puts in to helping his communities. He is very responsive, knowledgeable, and a pleasure to work with!

Fantastic experience: We have worked with Bob Mulkey for several years, has always been a please to work with, he response quickly, is knowledgeable and, and cares about his associations.

Fantastic experience: I have had nothing but positive experiences working with Bob Mulkey at AMS. He cares about the properties he manages and it shows!

Fantastic experience: Bob Mulkey is a stellar customer and all around human to work with. I appreciate his partnership and positive attitude!

Fantastic experience: Ana L quickly responded to my inquiry and provided all the information I needed. Breathe of fresh air when it comes to HOA mgmt companies. highly recommend

Fantastic experience: I would like to express my appreciation for the consistently prompt, courteous, and professional responses I receive from Bob Mulkey when addressing any issues that arise. Overall, my experience with AMS has been exceptionally positive. Thank you once again for your swift attention to my requests.

Fantastic experience: We are honored to have Bob Mulkey from AMS as our Property Manager. We used to be Self managing and what a nightmare. When We asked Bob Mulkey to help us, he went right in there to help us in so many ways!!

Fantastic experience: I always enjoy working with AMS and Bob Mulkey especially!

Fantastic experience: Bob M has helped us keep owners happy and maintain our park.

Fantastic experience: Bob Mulkey is the best property manager. He works well with the HOA and the venders. Great job, Bob!

Fantastic experience: Top tier organization in the association management industry. Each interaction is professional & proactive. I recently worked with Bob Mulkey on a property and was impressed with his knowledge and foresight.

Fantastic experience: Ana Leroi answer my question and also help with the issue I’m heaving. It’s really appreciated when HOA shows interest in helping owners concerns.

Fantastic experience: Vanessa MacAllister does a nice job. Responded to my email very quickly. Thank you!

Fantastic experience: Jamie Gallion quickly responded to an issue that I experienced. On top of that, Jamie resolved that issue quickly. Thank you Jamie!

Fantastic experience: Vanessa MacAllister​​​​ was blindingly fast at returning information regarding my recent proxy submission. I was very impressed with her thoughtful composition; every portion of her message was perfect in terms of tone, diction and syntax. Her spelling and punctuation testified to the fact that proper use of the English language is not a lost art. In her position, with myriad correspondence details to deal with daily, Vanessa's refined skills certainly complement the superior reputation of AMS.

Fantastic experience: Elisa Martinez is a STAR - she responded EVEN BEFORE working hours to my request and made everything SUPER EASY - incredible service!

Fantastic experience: This afternoon I needed help hooking up with the HOA zoom meeting...Bess was on it promptly! Great service.

Fantastic experience: Vanessa MacAllister at TMG - was a pleasure to talk with this morning! She listened, was polite, professional, helpful, and took the stress out of calling with concerns/complaints. I appreciate that very much as I've had the opposite attitudes from others in the past.

Fantastic experience: After some technical issues with my account Vanessa MacAllister was able to identify them and reset my account. The best part was that she sent me detailed instructions on how to reset on my end and I am now able to access the information I was looking for. Thank you Vanessa!!

Fantastic experience: Thank you, Janessa P, for always being such a kind and responsive person to work with! You and the rest of the team are lovely, and I greatly appreciate everything you do.

Fantastic experience: I was frustrated with the amount of time to get approval for some upgrades to my home. When I was able to speak to Janessa Patterson, things got taken care of quickly and professionally..hire more of her!

Fantastic experience: I had some questions and was taken care of by Janessa Patterson.. She was prompt, professional and knowledgeable, in getting back to me with answers. Good experience

Fantastic experience: We recently transitioned to AMS and both Mitchell and Janessa have been a huge help to us in this process. We came to AMS with a lot, and they have been able to help us through everything.

Fantastic experience: I have nothing but great things to say about AMS (specifically working with Mitchell Lambert and Janessa Patterson). We moved to AMS with lots of "baggage" from our previous Property Management company and AMS has truly helped us get back on track. They know thier stuff, are super responsive and truly care about our community. So happy to be working with AMS!