Invest West Management

Negative experience: For those that want to use this management company for their HOA, please think twice. They have been our HOA management for several years and are very poor in communication, especially our manager Pardella. They either never respond to our emails or it takes weeks or even months for a response. We pay them to manage, but they don’t manage. We have had many problems brought up with no resolution or response. So what is the point of paying them? *Edit on 3/4/26: Still no response from our community manager Pardella in regards to a big issue we are having, despite IWM response to my review over a month ago that she would be following up with us. Having Invest West Management has been such a huge disappointment. Please stay clear from them if you can. During our last HOA meeting she muted comments after I made a comment - I wonder why? Doesn't want others to hear how horrible she has been with communicating to owners? I first brought our major issue up in an e-mail to her about 14 months ago - and no response from her since February 2025. Such poor customer service.

Fantastic experience: Our service tech was Ken Browser and His customer service skills are top-notch. He’s very polite respectful and did great work. We appreciated having Ken out.

Fantastic experience: I received excellent assistance in working through an automated portal payment issue with the representative. The representative, Walenda, was careful in listening to and understanding my situation. She walked me through each step of the process in an easy-to-understand manner. Her help was very much appreciated! Thank you!

Fantastic experience: I was most pleased with the service I got today with John Ortiz he was very fast and pleasant to help thanks for all your cooperation.

Fantastic experience: John Ortiz in management was responsive and friendly with questions I had about The Pines and helped me sign all the documents necessary to move in.

Fantastic experience: Experience with renting with Jessica Murillo was great. She got us everything we needed and prompt-y answered any questions.

Fantastic experience: Jessica have been ver my healthful in the process.

Fantastic experience: Thank you, George Diaz, for helping me set up the account portal and clearly explaining how everything works. You were very pleasant to speak with and extremely helpful.”

Negative experience: I've been living in a rental that Invest West manages. It's been an absolute nightmare. Never have I experienced or even imagined anything like this. Ever. I have a neighbor who has made racial slurs against home healthcare providers and the management did nothing. In fact, they went on to say that these people were victim of reverse racism. On top of that, when the neighbors escalated to becoming physically aggressive escalating to the point of trying to run me down with their truck, nothing happened. When I finally went to the police, they gave me an eviction notice for it because the neighbors didn't like the police showing up and talking to them. After acknowledging my disability many times, when I needed special accommodation, they refused my request essentially stating that I needed to prove my disability. Then when a specialist medical doctor filled one out they said that she isn't a, "qualified professional." When it was filled out again they ignored it completely. For four months I've needed handrails and have fallen and injured myself multiple times. A picture is attached where handrail should be. I had to threaten lawsuit for them to suddenly make a work order to come and take measurements. This is a review that I'm completely rewriting and leaving out a lot. I was given a notice two days after writing the initial review because of it being an, "unfavorable review." The corporate woman is extremely reactive and unprofessional beyond compare. She showed up at my door with no notice at all completely irate because the neighbors didn't like that I parked in front of my home because they wanted to park in front of my place and their place. Yes, I got written up for that, too. During her hour long and very irate rant I asked her if she would be able to make it so that an ambulance would be able to easier access my home. She argued incessantly about that. In true form, this was added to write ups. They absolutely do not care about tenants or their rights afforded by law. Let me say this. What I've written is from my experience here and is the truth as I see it. And, yes. That's a (very necessary) legal disclaimer. I can speak for no one but myself. I would recommend that you go elsewhere. Their business practices are unethical, libelous and if I were an owner of a property, I would take pause and hesitate before considering them to manage a property.

Fantastic experience: Super fast and easy to find an ideal rental home! Worked with Jessica Murillo and was able to make a phone call, tour a place within an hour, and put in a request to rent an hour after that. Worked out well for me and my two dogs. Easiest rental process I've ever been through! And now to start the move in process again!

Negative experience: I would strongly warn both homeowners and future tenants to stay far away from Invest West Management. My experience has shown a pattern of unprofessional, misleading, and unethical business practices. Their handling of security deposits is especially concerning. Instead of providing legitimate third-party vendor receipts, they rely on internally generated ‘maintenance invoices’ that can be revised, changed, and even increased after the fact. That alone should be a major red flag to anyone trusting them with their money. What makes it worse is that these invoices are not supported by real vendor documentation, proof of payment, or independent verification. Numbers change, charges increase, and explanations shift. It gives the appearance that the system is designed to benefit the company, not to provide transparency or fairness to tenants or homeowners. In my opinion, this feels like a setup that makes it easy to justify keeping people’s security deposits without proper accountability. For homeowners, this puts you at risk because your property management company should protect your legal and financial interests, not expose you to disputes and potential court action. For tenants, it means your deposit is not being handled with honesty or clarity. A professional property management company should operate with transparency, consistency, and real documentation. Invest West does none of that. If you value integrity, accountability, and lawful business practices, I highly recommend choosing a different management company

Fantastic experience: George was so helpful with making sure my HOA was adjusted so helpful and friendly and funny. Which was gave the experience of making it light and not just doing a job because they have to. Thank you George for making my day.

Fantastic experience: Once again , Jesse at Invest West Management has helped me with another issue. He has always been very knowledgeable and eager to help me with any of my concerns or questions, and I’ve had a few, but he’s always been great. So far a great HOA company.

Fantastic experience: A big thanks to Jessica Murillo for helping make my moving experience easier. She was quick to answer questions and was a great help.

Fantastic experience: This is to express my satisfaction and much appreciation to Jeallah Yu’s outstanding customer service assistance made over phone calls I’ve made last January 08 & 09, 2026. Jeallah exhibited an exemplary performance and efficiently resolved my quite important queries & requests regarding our billing statement. She’s patient, knowledgable with her job and professional with her call handling. Thank you very much, Jeallah for your big help!

Fantastic experience: Jessie was very responsive to our request for information regarding our HOA.

Fantastic experience: Very professional,courteous nice young man explained his actions clearly recommend him!!

Fantastic experience: Very professional. Did a great job of cleaning up after the project was completed. Very courteous and friendly. Highly recommend.

Fantastic experience: As far as I am concerned, Jeallah Yu is a Five-Star employee. Each time I have contacted her for minor issues she is ready & importantly, willing/happy to help resolve my questions. Thank you Jeallah for helping me resolve my recent issue regarding Maintenance Fees for 2026 quickly & professionally.

Fantastic experience: My time living at a property managed by Invest West Management was a pleasant one. The communication and promptness to issues within the complex and my apartment were addressed quickly and effectively. Put my mind at ease with the entire process from the application to the departure.

Fantastic experience: Amanda McKimmey has been a breath of fresh air in supporting our community as an assistant property manager. Outstanding follow up, great questions, fabulous community communication. We are sad to lose her as she is promoted to a property manager (well deserved) but are very happy for her to take on this new role and take great care of other properties. They are blessed to have her.

Fantastic experience: Jesse Hillier, one of the assistant managers, is absolutely fantastic. Great tracking, follow up, excellent communication messages to the community, even anticipating questions people may have and addressing this in the communications. Jessie is a great asset to this company and our community.

Fantastic experience: Suzanne Ashby did a great job persevering on a vendor negotiation to save our association substantial cost year over year. Thanks Suzanne!

Negative experience: Honestly, the worst apartment I’ve had since I was 18 and on my own. People pay different rent prices and have different costs. Which is completely a HUD violation.. I’ve got a 5 gallon hot water heater which equates to 5-7 minute showers. Refrigerator had to be replaced my first few months, elements on the stove are broke..cabinet in the kitchen is screwed closed because that’s where they hid the 5gal tank.. Never in my life.. they want you to pay to upgrade their property! when researching I found the same apartment being offered for $200 less than what my rent is. If you’ve got the time.. keep looking. There are far better places for way less!

Fantastic experience: While looking for a rental, I had the pleasure of working with Jessica and I couldn’t be happier. She was extremely accessible and answered all my questions. I’m very happy with the service I received during the leasing process.

Fantastic experience: Jessica Murillo was extremely helpful throughout the entire process. She responded quickly, was very clear with information, and made everything super easy for me. I really appreciate her professionalism and kindness. Highly recommend working with her!

Fantastic experience: Jessica was great! Very communicative and responded quickly.

Fantastic experience: Very pleased with our property management company. We had a need for an expedited HOA approval to get our roof replaced. They worked directly with us and the approval was provided before work started. Thanks very much.

Fantastic experience: Ken came to do some maintenance work. He was friendly and professional. Did an exceptional job and was efficient and quick.

Fantastic experience: Finally was able to figure out the confusing billing and set up auto pay with Kevin. He was the first one,after talking to several people, who went out of his way to help me. Thank you tons, Kevin!

Fantastic experience: George was great and helped me get the information I needed fast.

Fantastic experience: Jessica M is amazing . If you are looking for new place to call home visit invest west management. Highly recommend I’m so happy with my new home

Fantastic experience: We received a letter from our HOA. I spoke to Walenda and she helped me to set up a new account to invest West Management. She’s very helpful and patient in helping me. She’s very knowledgeable, kind and friendly. It’s a pleasure talking to her. Thank you for her excellent customer service.

Fantastic experience: The best property management company I have ever rented from. Easy to get a hold of, friendly, maitenancr requests taken care of quickly. Every service person is very friendly and very communicative. We love our apartment! Thanks so much IWM.

Fantastic experience: Jessica was a huge help she answered all my question about a property, moving to WA soon and i have all I need

Fantastic experience: Renting with Invest West Management has been such a great experience. They truly care about working with you, from the application process, to moving in, and being a happy renter. They're responsive to any issues, and work with you to resolve them. Jessica Murillo has been especially responsive, kind, and professional. I really appreciate their easy to use resident portal where I can pay rent, create a maintenance ticket, upload documents, and more. If you are looking to rent, I would absolutely recommend in Invest West management.

Fantastic experience: Ken was great, overall awesome guy. Covered all the areas we were notified would be worked on and provide feedback on maintaining the longevity of our appliances. 10/10 hope they send him back for future services.

Fantastic experience: Desi is amazing she helped some clients of mine when they needed a rush and everytime they need something from her she is always eager and happy to help!

Fantastic experience: Desi is a awesome property manager she always responds to questions or problems with the property shes very understanding and great at her job

Fantastic experience: Desi love your hard work that u done and having us be in a nice quite environment that we have we always get a hold of u whenever u are available or text I thank u keep striving and keep pushing forward to what u do for your job myself and Hannah are happy to be here to be at dry creek

Fantastic experience: Desi from invest west is honestly the best manager I’ve worked with. She’s helpful, quick and sweet! Definitely great and a great place to rent through.

Fantastic experience: Working with Jessica has been wonderful. She is very competent and responsive. Dairn

Fantastic experience: Gerry came to my house for maintenance and was very efficient, quick and nice. He took the time to answer questions I had and did a great job.

Fantastic experience: Dustin James serviced our kitchen sink which had poor water pressure. He was communicative about arrival times and maintenance, and he went the extra mile and fitted a much nicer faucet than what was originally in the house. Worked and fixed the issue very quickly and was friendly.

Fantastic experience: If you ever have an issue Call Brian. His communications skills and just as high as his quality of work. Thanks Brian for your service.

Positive experience: Moved from an apartment into my first home recently. The home was being rented through Invest West. The staff were responsive and thorough. We'd had no issues so far with the company.

Fantastic experience: Dustin came just to fix our garbage disposal and then I mentioned other issues around the house and he was able to fix every single thing that was mentioned. He did a really good job.

Fantastic experience: I would like to say that Dustin James did a wonderful job he was very polite about the whole entire thing he fixed something that I didn't even know needed to be fixed but I I thank you. Now I can take a shower at least wash my hair

Negative experience: We are disappointed about the lack of accountability within the HOA. Damage occurred to our property during a tree removal project carried out by the HOA’s landscaping vendor, without any written consent from us as the homeowners. Situations like this highlight how little control homeowners are allowed to have over their own property.

Fantastic experience: I really appreciate the amount of contact I've had to check in on my experience and try help me with any issues or questions I've had in the initial application and moving in process. I greatly appreciate both Sunday Kraushaar, Tracy Norris and John Ortiz! You've made moving both pleasant and as easy as possible.

Fantastic experience: Quick pleasant and called to see if he could come early. Can't ask for more. Thank you Gerry Watkins!

Fantastic experience: It can be so stressful trying to find the right home and get moved and most property managers only add to the stress, but working with Jessica Murillo at Invest West made it easy! Her kindness and professionalism made it a positive experience! She’s the best!

Fantastic experience: I kathrine Gibson was very happy with service I received Sunday and Mary were amazing and helped me through very stressful time

Fantastic experience: Dear Michelle and team, As a property owner I want to take a moment to express my sincere appreciation for the excellent work you and your team does. Your professionalism, responsiveness and attention to detail make a real difference in my everyday life. Your communication skills are clear and precise… It is also clear you genuinely care about your properties and owners… Thank you for all your hard work!! Don Gladson

Negative experience: Lame....unprofessional. One would think they would return a call....nope! Oh yeah, and the fan favorite "the mailbox is full and cannot receive new messages "

Fantastic experience: I’ve rented with Invest West for several years and have really enjoyed it. Everyone there is very prompt and friendly! Thank you John. for helping us with our new rental. And HUGE shoutout to Sunday K., who has been our main contact with Invest West and has blown me away with their incredible personality. Thank you!

Fantastic experience: I had a great experience with invest west management. John Ortiz is the one you want. his communication and the processes with him has been tremendous. I definitely recommend. Thank you so much John Ortiz

Fantastic experience: Super nice, very good at keeping up with any maintenance issues (although very few!), Overall just a good management company to rent from. Jessica Murillo has been super nice and easy to stay in contact with during my residency, I would %100 recommend Invest West to a friend.

Fantastic experience: Maintenance guy Brian Spears was very informative and efficient. Great work attitude and ethic

Fantastic experience: We’re just moving in and everything has been going smoothly with Invest West Management. Jessica Murillo is always available and really tries to help, which we truly appreciate. Thanks for making the move-in so much easier!

Fantastic experience: Our team of Michael and George are the best I've worked with. They are responsive, extremely knowledgeable and ever patient. Highly recommend them!

Fantastic experience: Jessica Murillo was excellent, she went above and beyond on guiding me and showing me the rental information and instructions since I'm currently out of state. Thank you so much and I look forward to renting soon.

Fantastic experience: Gema was extremely helpful when our HOA moved payment companies. We were able to resolve the issue in a matter of minutes, and she was professional and to the point, wasting no time in putting right the wrong and helping us learn the new program. We are very pleased with this level of work. Thank you, IWM and thank you Gema!

Fantastic experience: William Carcamo is probably one of the best property managers I’ve ever worked with. He is on top of his clients needs/ wants. He never fails to make a miracle out of a struggle. He deserves a raise.

Fantastic experience: Brian came into fix some doorknobs and it was a easy and professional experience. One of the doorknobs required a quick trip to Ace Hardware and Brian was quick to grab it. All the other times we've had our work done by invest west it's been well done and responsive.

Fantastic experience: Nancy Lambert is great. Nice to have someone you can actually speak to. And get things accomplished. Thank you, Nancy! W. Chase

Positive experience: It was a bit confusing to get into 2214 E 30th St, Unit 9 at first. Fortunately, another tenant arrived, and I was able to follow them to take a look at the unit. The place is nice and cozy, with two bedrooms—perfectly suitable for two people. Everything looked good, except there is no washer and dryer, which is a bit inconvenient for us. I also noticed a small garden where I could plant some flowers, which is a lovely touch. Overall, it’s a beautiful place. However, we still need to take some time to consider before making a final decision.

Fantastic experience: We just had Brian and Ken replacing boards and shoring up the frame and railing on the deck. It was a two day job, and was more involved than originally thought, but they did an awesome job. They were top tier in their work. Even though they had to replace twice as many boards, and the second day went longer than expected, they continued to do the best work and didn't cut corners or compromise. There was a little power washing needed in the back on the gutter, but Brian also did the back door and the concrete pad, which was a really nice surprise! To top it off, they cleaned up after themselves, which really means a lot. Thank you for a stellar job, guys! Kirstin

Fantastic experience: William has been amazing to work with. He was prompt and took time to make sure all my questions were answered and took time to explain all the processes that needs to happen. Very professional and easy to work with. We appreciate you working with us. Thank you

Fantastic experience: Desi has been phenomenal to work with. As a housing specialist for marginalized young adults, finding rental companies that work with first-time renters is extremely hard. We are so thankful and grateful for all of the support she provides the tenants, from applications to move-in and navigation of the tenant portal. She is one of the most caring and helpful people in the industry.

Fantastic experience: Since switching back to IWM, the positive input and response from Jesse Hillier is so pleasant and appreciated (Stonebrook ). Keep up the good work. Kathy and Traci

Fantastic experience: The team at Invest West Management are AMAZING!!! Nicki and Jesse have been phenomenal. They took us on as a client have been so understanding and helpful. If you're looking for an HOA management company, go with Invest West Management. They are truly the best!!!!

Fantastic experience: There are very professional and ready to help at anytime. Williams is the one who was managing my application and I really appreciate is humanity.

Fantastic experience: Sunday was amazing with communication through out the whole process and was on top of everything! she made it very easy for us and finding our new place

Negative experience: Awful. Took over my condominium HOA last year. Can't figure out how to schedule a meeting. Doesn't listen to homeowner concerns unless the one speaking is on the board. I think the homeowner portal must empty straight into a spam folder. Can't keep up with permits. We have a pool, it's mid July and we still can't swim in it because they can't figure out the permit. It's supposed to be open at the start of June. Same problem as last year and still can't do their job.

Fantastic experience: Aloha Jesse Hillier , I made a request and got a reponse from IWM HOA saying that Jesse Hillier sent my request to Community Manager in just a couple of hours , that's great. MAHALO PLENTY ((THANKS ALOT) Paul Santos

Negative experience: With 3 yrs personal experience using IWM for management of a property that I own (not as a renter), I do not recommend using them to manage your property. Their communication is severely lacking and apathetic. I found them inserting in fees to renters above the rental price that they did not disclose to me, which ultimately affected what I could reasonably set for rental rates. They failed to communicate when renters were not paying rent. They failed to communicate issues when they arose, and were slow to respond to my emails. It took over a year to get two separate repairs to my home (which they were responsible for handling). They also overcharged me significantly for repairs, acknowledged the overcharging, wouldnt back down, and ultimately used their size and power to treat me poorly. I would not use them again nor recommend them to anyone looking to trust their investment to a management company.

Negative experience: If I could rate them zero stars I would. Have tried for months to get a hold of someone who can help in resolving bill pay issues as I have been paying this company for months and the claim is nothing is coming through. That is fine call me then as requested so we can fix and resolve the issue because you have blocked me on your website and refused to make efforts to actually resolve the issue. I have sent screenshots showing my payments and was ignored. Company that only cares for itself do not recommend being involved with this company they do not care about you and will go out of their way to make things more difficult if it means collecting more money from you through fees etc.

Fantastic experience: I came across the listing for the townhouse, my boyfriend and I applied and we were approved. Super excited yet nerve wrecking due to us living with family and never going to the process. John Ortiz was very patient and understanding helped us through the whole process. I appreciate him so much for helping us through the whole journey! Thank you !

Fantastic experience: So far so good. John Ortiz has been great to work with and is on top of everything and quick to answer all my questions for my move in process. Look forward to to having him as a contact for my property manager representative. Thank you.

Fantastic experience: Thank you for your hard work Augustine and Cesar your work is impeccable! The office staff helped make a smooth move. Go with Invest West you’ll be glad you did.

Fantastic experience: Desi at Invest West is awesome! She was super friendly, helpful, and quick to answer all my questions. Great experience overall!

Fantastic experience: I have been on the search for a new apartment and recently reached out to Invest West Management to inquire on their properties, and I couldn’t be happier with their service I received. I worked directly with Desi and she took her time to explain their leasing process and was very patient with all my questions. Their staff is professional, friendly, and genuinely seems to care about tenants. Overall, I’d highly recommend Invest West Management to anyone looking for a reliable and responsive property management team!

Fantastic experience: Jessica Murillo has been helping my husband and I for a couple years now since we been with investwest. Her kind and friendly assistant through everything has been great . She communicates and responds right away and also has made our experience easy with no complaints.

Fantastic experience: Desi at Investwest management is THE BEST. She is Caring, Empathetic, Compassionate, Driven, and down right Amazing. She truly cares about her Tenants and their Needs and ALWAYS meets what needs done. Best Landlord around. ☺️

Fantastic experience: Invest West has been great for the 3 years I've been renting my current residence. The communication is always excellent. Issues are fixed in a timely manner. The staff is always courteous and friendly. Michelle has been a great point of contact for taking care of my needs from dealing with the HOA to scheduling maintenance. I'm very happy to be here and I plan to style for a long time.

Fantastic experience: I reached out to Invest West to inquire about moving back to the Longview area to be closer to family, and from the start, the experience was a positive one. I was first greeted by Walenda, who was warm and helpful right off the bat, and she connected me with Desi. From there, Desi took the time to walk me through everything I needed to know about available apartments in Longview. She was kind, thorough, and answered all my questions in a way that made things easy to understand. The whole experience left me with a great first impression of Invest West — they seem like a well-organized, professional company that truly cares about helping people. I’m really looking forward to continuing my apartment search with them!

Fantastic experience: I had a great experience with my rental manager Dezi Fraiser. She was kind, helpful, and always professional. Her clear communication and attention to detail made the entire process smooth and stress-free. Highly recommend renting from here.

Fantastic experience: We had a great experience with Investment west Management , Jessica Murillo was especially helpful throughout the rental process. She made everything simple and smooth, always answering our questions and keeping us updated. Thanks to her support, the whole experience was stress free. We’re very happy and would definitely recommend them to anyone looking to rent a home.

Fantastic experience: Desi is great! She is very friendly and kind. She will always answer any questions or concerns about anything. She called us on our first day of moving in to ensure everything was okay. She made sure we had everything we needed, and if not, she set up a maintenance appointment.

Positive experience: Invest West was really helpful with fining me and my roommate our new apartment! We’re still a bit new to the apartment game, so John Ortiz was incredibly helpful with answering all of our questions and getting things squared away before our move in!

Fantastic experience: I've been living in this apartment since 2018 under the umbrella of invest west. They have always been good about taking care of my needs. Since the most recent property manager miss Desi f. Came in things have been outstanding. She keeps it clean and safe with a huge smile and great attitude with us tenants.

Fantastic experience: The property manager Desi Here at dry creek apt has gone above and beyond with everything from paperwork to expediting repairs.she genuinely cares and listens to her tenants needs she is friendly and gets things taken care of quickly.the maintenance man Levi is equally as friendly and knowledgeable in taking care of things quickly and correctly. And it's been my pleasure working with both of them.

Fantastic experience: We recently just moved and Desi was amazing! She helped us with all our questions and concerns! Communication was wonderful! Kept us in the loop of where things were at. She was on top of everything and our family appreciates all the hard work Desi put into making sure all our needs were met! Overall, amazing experience!

Fantastic experience: Very happy with my experience with the invest West. They have been so helpful at any time anything needs to be fixed they get on it and desi frasier she has been the best property manager very prompt at getting back to phone calls texts or emails experience with her has been super positive and I am super happy with them with her

Fantastic experience: I don’t usually leave reviews, but after the experience I had with Kerri Spears I felt it was a must! After calling several companies looking for rental information I was defeated to say the least. Apparently no one likes answering the phone. But Kerri at Invest West is top notch in expertise and customer service. She took the time to get my needs and wants for my next home and gave me exceptional recommendations and took the time to answer all my questions. Thank you Kerri! I look forward to being your next resident!!!

Fantastic experience: Had a wonderful appointment today with Kerri!! she was extremely helpful, patient and kind when answering all of my questions! As a first time renter, she took extra time with me explaining and ensuring that i understand the whole process. i’m really looking forward to working with her more in the future! Thanks again Kerri!

Fantastic experience: I had an excellent experience with Jesse Hillier recently. Due to a mix up in communications, my HOA autopay did not include 2025 rate increases, leading to several late charges. Jesse explained the situation, told me the amount I needed to pay on my part, and stated he would get the late fees removed from my account. He did the above in a friendly and prompt manner. Thank you!

Fantastic experience: We have had a great experience so far with Invest West! Jessica Murillo made the move-in process so simple and has been so helpful and quick to respond to any questions. We love our new home and will continue to recommend Invest West to others in the area.

Fantastic experience: William Carcamo made my process such an easy one to become a tenant with Invest West. He was exceptionally prompt in his responses to any questions I had and made everything very easy and stress free for me. Thank you!