Sleep Sound Property Management, Inc.

Fantastic experience: Romina Galvan is probably one of the best property managers I have dealt with. She is incredibly responsive. Whenever I have a request, she handles it quickly and professionally. I appreciate her communication and keeping me informed. Highly recommend.

Fantastic experience: This shout-out is to Sleepsound employee K'lyn who did a walkthrough of my apartment today. These situations can feel really vulnerable—letting a stranger come through your home to make sure you're meeting your responsibilities as a tenant isn’t always easy—but K'lyn made it enjoyable. She’s so positive that the entire experience was actually fun, and I’d gladly do it again just to have her around! She’s a fantastic addition to the team. Thanks for being so kind and professional K'lyn!

Fantastic experience: Kaylin was a super nice and helpful maintenance tech! Property management has raised the rent which is ugly and rude given the overall state of the facilities. However, I have to say their maintenance team really gives it their all (namely Kaylin!)

Fantastic experience: K'lyn was very nice and respectful upon inspecting the apartment. I hope they can come out for all our necessary repairs.

Fantastic experience: I worked with Bridget on moving into my new spot and she made it a very smooth process. She was extremely quick with returning emails on any questions I had big or small. It’s obvious they are putting in effort to provide great customer service.

Fantastic experience: My spouse and I moved to Portland last month, having originally had some issues finding a place to live. But after stumbling across a property owned by Sleep Sound, we found the whole process both quick and very painless! Everything from setting up utilities to receiving our keys and codes was handled with friendly professionalism. We were definitely made to feel welcome and valued. Hope to spend a long time at our current location with this leasing team!

Fantastic experience: Just moved in to a great apartment at a great location. Bridget and the team at sleepsound have been very responsive and helpful throughout the process of finding a new home!

Fantastic experience: excellent management! K'lyn has been extremely nice & respectful while doing excellent repairs, Bridget has been a great coordinator, is very responsive, and made the movein process very easy!

Fantastic experience: My fiancé and I had a great experience with Sleep Sound Property Management. Bridget has been prompt with answering questions and has provided friendly and professional service throughout our application process. We look forward to continuing our relationship in our new home!

Fantastic experience: Very great and professional agent for house renting! And their employees are very nice and helpful! Thank you so much for work with me Bridge!

Fantastic experience: Bridget Perales was absolutely wonderful to work with during our new home rental process. Despite our many questions and specific requests, she handled everything with exceptional professionalism, patience, and kindness. The entire process was smooth thanks to her support.

Fantastic experience: K’lyn was incredible! She not only made the process quick and easy, she gave us tips on how to better keep our home! She was incredibly knowledgeable and fun to have about. I would have her back any time to work on any part of my home. Thank you!!! (I hope I spelled your name correctly!)

Fantastic experience: The sleep sounds team did a great job turning over our rental property from the last tenant to quickly secure the next tenant in a usually very quiet time of year. They communicated well and thoughtfully suggested and secured a longer lease to ensure the next renewal was in a better time of the year.

Negative experience: Extremely Disappointing Property Management Experience Sleep Sound Property Management was, without question, the most frustrating property management company I have ever dealt with. After they took over management of the property we rent, communication immediately became a serious issue. They scheduled walk-through appointments on three separate occasions, and each time they canceled at the last minute—after I had already taken time off work to be present. This demonstrated a complete lack of respect for tenants’ time and basic professionalism. Reaching anyone at this company is virtually impossible. Their email signatures include direct phone numbers, but every call goes to voicemail—and those voicemail boxes are consistently full. As a tenant, it is extremely concerning to realize that you cannot speak with a live person, especially when considering what would happen in the event of a true emergency. The only way we were able to receive any response at all was by copying the property owner on our emails. That alone speaks volumes about their internal accountability and communication standards. Ultimately, the property owner terminated their services after only six months, which further validates our experience. I would strongly advise property owners and tenants alike to proceed with extreme caution when considering Sleep Sound Property Management.

Fantastic experience: Sleep Sound is doing a great job taking over the management on my building. Have definitely fixed a lot of lingering problems. K’Lyn came by as part of a property inspection and did a fast, thorough, and professional job. It was very appreciated.

Fantastic experience: K'Lyn came to do my inspection today and was so lovely and warm. She was kind, quick while thorough in doing what she needed to get done.

Fantastic experience: We're just getting started with Sleep Sound as our property manager, but I will say, Donaven has been extremely helpful during the process. He was proactive from the get go and took time to answer all of my questions. I had multiple phone calls with him as I worked through figuring out next steps and he was patient, kind and informative through them all. If Sleep Sound is as professional as Donaven, I'll be very happy. :)

Fantastic experience: Jessy provided excellent support with a complicated repair situation. She was responsive to e mail, helpful in answering questions and sensitive to our needs. I am very impressed with her support in helping us resolve the repairs we needed.

Fantastic experience: I had the pleasure of working with Bridget perales she was - very professional - easy to communicate with - worked with us to ensure a smooth moving - and made the entire process enjoyable and easy to understand Anyone looking to move in will be in great hands And well taken care of

Fantastic experience: I’ve been very pleased with this new property management group for our townhomes. They actually listen. One woman particularly, Jessy, has put my mind at ease during the transition from our old management, assuring me that transfers were in process and she has gone over and above with courtesies I’ve not experienced from other property management companies. So far, this group has been fantastic and I hope they stay with us a very long time. Thank you Sleep-sound! And Jessy, who is a great asset to your team! You live up to your name very well.

Negative experience: Maintenance team is great, Nick did a really great job helping replace our washing machine. Offers employees money for each good review feom customers. Really awful property management company

Fantastic experience: Bridget was absolutely amazing! She guided us through every step of the leasing and moving process with Sleep Sound Property Management. As new tenants, we had plenty of questions, and Bridget was always patient, responsive, and professional. Her clear communication and attention to detail made the entire experience stress-free and smooth. We truly appreciate her support and highly recommend working with Bridget and the Sleep Sound team!

Positive experience: I saw all the great reviews for this property management company yet my experience was far from great. I TRIED touring an apartment at 7PM had the code for the lock box and everything. The lock box isn’t opening. it literally said it was locked at 5PM. I contacted a miss Bridget and told her the problem. I didn’t even get an apology for standing outside like an idiot in the pouring rain trying to access the lock box and it wouldn’t open. She completely ghosted me and didn’t even offer another time to come in to tour. They did end up reaching out to ask me more about the situation. Apparently it was working for other people. but not for me. I would schedule tours during the work hours in case you have problems like i did.

Fantastic experience: I have been working with Sleepsound for several years now renting my property. The company has improved considerably, although it seems to depend in large part on the particular person working with you. Most recently I have been very happy working with Jessy Batcagan. He has responded promptly to my requests and has communicated effectively with me, tenants, and contractors alike. I have had a fair amount of work done in my property this year and his help has been invaluable in coordinating among all those involved. My only request to the company is that they notify home owners if/when our property manager is leaving and introduce us to the new person. I'd also like to know who are the other people involved in managing my property (and their role explained) as I often see other people responding to my messages.

Fantastic experience: Bridget Perales really made my transition to my new apartment so much easier. Her quick replies, very clear instructions, and kindness really made things easier for me. The whole process was intimidating at first as it’s my first apartment but Bridget honestly really made me feel assured the whole time and answered every question I had. Would definitely recommend working with Sleep Sound after my experience!

Fantastic experience: Bridget was great with helping me out with the application and move in process! Got back to me with quick responses and answered all my questions. Very professional!

Fantastic experience: Bridget was wonderful to work with and made the application and move-in process very easy and simple. She was very responsive through out the entire process - even with my sometimes dumb questions. Thanks again. Steven Jones

Fantastic experience: Mishauri Nolan from Sleep Sound is a great partner. Our property is well taken care of, and she and team got our property ready and into a quick new lease in less then 21 days from end to end. We are beyond satisfied with their ability to lease our property within that shot time on the market, along with their expertise and professional customer service. We happily recommend Sleep Sound Services!

Fantastic experience: Honestly great all around! Always quick to resolve issues. Caroline Hanna was amazing! She communicated everything and worked quickly to help us. Definitely recommend!

Fantastic experience: It has been a genuine pleasure working with Donaven, both during our initial interview and throughout the onboarding process following my decision to engage Sleep Sound to manage my rental property. I was impressed by his professionalism, courtesy, and consistent follow-through, which made the entire process smooth and stress-free. I feel confident that my property is in capable hands and appreciate the level of service provided thus far.

Fantastic experience: I just rented my apartment with Sleep Sound Property Management, Inc and I’m very happy with both the apartment and the living conditions. Everything was done very quickly and efficiently. I had a wonderful experience working with Bridget. She was professional, attentive, and always quick to respond to my questions. Bridget guided me through the entire rental process with great care, making everything smooth and stress-free. Thanks to her support, I was able to find the right apartment without any difficulties. I truly appreciate her kindness and dedication, and I would highly recommend Bridget to anyone looking for a reliable and helpful manager.

Fantastic experience: This review is for & about Bridget Perales Property Associate Sleep Sound Property Management, Inc. Bridget is an amazing, competent, friendly, knowledgeable & professional agent. I am very lucky to have had her help me through the process & success in obtaining my studio apartment. I felt like she was very prompt to respond to my questions & concerns that I had, as well as personable in her replies to my e-mails. I would like to add that I wish every agent I dealt with in the past had been as courteous, friendly & sincerely invested in making sure that I got what I was seeking & achieving the end goal of my ventures. On a personal note, I told her that I would've liked to thank her in person & buy her a coffee as thanks for all the help she provided me with. If anyone deserves a nice coffee & a pastry or muffin of her choosing, it's definitely Bridget!

Fantastic experience: The property Management staff was very cordial and went out of their way to negotiate with the owner to allow me to install an electric charger for my E Vehicle. :-)

Fantastic experience: I had such a great experience with Bridget. She made the whole process stress free and very smooth. She was quick with her replies and very helpful with everything.

Fantastic experience: Nick the unit repair man came out quickly and perfectly and professionally repaired my towel rack! Great service!

Negative experience: They don't do they're jobs well, and are not people, they are all about money. Micheal pointed at a poster on their wall about how they are here to help people at the same time when they are charging me a late fee that I was asking about and they withheld information until they could charge me for it. They are not here for the people. Micheal was not helpful for me in the least bit. Made me feel dumb when I was asking for help. Also just want to say when we were trying to rent from them they falsely advertised the property with utilities being covered and when we were signing the lease I was trying to say we shouldn't have to fill out utilities and they were like well you have to pay them. Cool. So we didn't have time to look at another place and had to sign up for something that was out of our price range. They know exactly what they did and when I would bring up how they falsely advertised, they would just tell me to drop it. They tried to charge us $200 for having trash in our cans after we moved, another thing I've never came across in my renting history. They did manage to charge us a gouging price for them to put a light fixture back in, $300 for that one. So I don't know if they hire children to do the work and it takes forever, or they just try to charge you the most and if you don't know your rights you'll pay them. I'm aware we should pay for them to put a light fixture back up but the price was/is ridiculous. But that's what big biz gets to do to the little people. And they was a bunch of weird little things that they said would be fixed when we moved in and they were not. They only think I can say they are good at is fixing things once you made a "meld" for it but they also miiiiight try to charge you for it. Real people people right? I guess if you have money to waste they would be a great fit. And I guess it doesn't matter what I say because they will just say I'm not saying what's right. They won't admit to withholding info until you have to pay it, and won't admit any kind of fault. Yes I said sorry for not checking every other ad you made on that house because we thought the hot pads ad was correct this isn't about someone saying in person which they did that too with our tour but they had it in writing and then didn't care that they made a big mistake. And yes I apologized for being upset because it felt right but really we should've never rented when it already started off with a gaslighting lie that caused us to pay more than what they said in writing in a hotpads ad. I've never had any problems with renting before or after them and I would think that all I need to say. I really don't want their comments excusing all their behaviors, I just wish they would've helped us when we would talk to them. You don't want people to be confused is the biggest bs I've heard.

Negative experience: I was moving in from out of state and went with this place because they had good reviews and would work with someone moving in from out of state. The application process was unpleasant. The people I dealt with would regularly respond to communication with questions that had already been answered or statements that contradicted previously established facts. The type of responses that made it clear they were not reading what I had just sent them. I had to go as far as calling them out on this in one of my emails. Coincidentally, after this, many issues got resolved almost as if I’d already resolved them a dozen emails or so ago. I figured as long as they leave me alone once I move in I’d move out once the lease was over. They did leave me alone, but the house was of very poor quality. The house was ancient and the main thing holding it together was thick coats of paint. The front door barely worked. They said it’s an antique despite pieces of the locking mechanism on the inside not even being attached. They were just there being held on by gravity and the grease of decades of neglect. The house was clearly sinking. Most of the electrical outlets looked like they were originals and didn’t function. They replaced some of them and broke my laptop’s charging cable during the process. They also didn’t fix them properly as they were improperly grounded. Most of the opening mechanisms for the windows were broken, so they were permanently shut. The upstairs heater was broken. Then summer hit and the bugs started crawling in through the front window, which apparently was improperly sealed. At least the AC worked. They also have some annoying requirements around renting. They require an in person tour of the property beforehand by you or someone representing you. They only accept cashier’s checks or money orders for deposits, despite accepting online payments for rent. They forced me to subscribe to some air filter monthly service. I didn’t use the HVAC for most of the time I was there. Unnecessary wastefulness. The exit was about as pleasant as the entry. I don’t understand how someone can be so bad at communication when that is their job. Listening is key. TLDR. House was trash, management was like talking at a wall, but they at least let me be for the most part.

Fantastic experience: Had a great move-in experience with help from Bridget on the leasing team and John from maintenance. Communication was clear and quick, they were both helpful and made me feel taken care of.

Fantastic experience: Brian came and fixed my cam lights that were out in my kitchen. He was very professional and even through the annoyance of the new light not working, he never seemed annoyed. He ran back to the store for the second time to get it replaced (AGAIN). Thank you so much Brian!

Fantastic experience: Bridget from Sleep Sound Property Management was great! Always responded to my questions immediately. It was a pleasure to work with her and I would recommend her and Sleep Sound to anyone looking for a decent, secure apartment.

Negative experience: Verified 15 years rental history. No evictions. Verified income. 3 weeks going on 4 weeks now and they refuse to contact me. The good reviews are fake. Read the 1 two and 3 star reviews for proof. They just want to collect the 65 to 75 dollar app fees then rent out a property. Do not waste your time or money here. I also got proof of discrimination I'm talking to the underdog lawyer about

Fantastic experience: Bridget has been extremely helpful and responsive throughout my moving process. I wasn’t sure what to expect when working with Sleep Sound, but I’m glad she was who I had worked with. I appreciate all of the hard work and effort she put in during this transition.

Fantastic experience: Nick helped us with a house repair today and he was great! He was so fast to schedule, showed, up on time, and was efficient in solving the issue. We had a great experience with him!

Fantastic experience: I am a first time my renter, and a lot of this process was very new to me. I feel so grateful and lucky to have gotten Bridget, one of the leasing team members for Sleep Sound Property Management. She was very responsive to emails, positive, and helped problem solve any issues we ran into. Bridget made this process quick, easy, and stress free.

Negative experience: My partner and I have had an awful experience leaving our lease. Originally we were told to only pay the actual damages, including lost rent. We were told to pay that after the lease had been taken over by a new tenant. They only told us there was a new tenant when I asked, otherwise we would not have known. Secondly, they are charging us a late fee for months that we already paid for in the actual damages. We are being charged a late fee for July when the lease has already been taken over by new tenants. Sleep Sound is refusing to answer phone calls or schedule a meeting to be able to discuss this.

Fantastic experience: We scheduled a tour for one house and that same day they were flexible to our request of touring 3 units. We ended up really liking the 2-bedroom and decided to apply. Bridget was our main contact and she has been very responsive and open to all of our communication. We were able to finalize the application within a week! Since then, Bridget has continued to respond promptly and professionally to all of our requests. Overall, I have the impression the company is on top of the needs of their residents. I am very excited to finally move in to the new townhome and feel confident that Bridget and the rest of the team will look out for us if we beed anything!

Fantastic experience: Brian Bays just did some maintenance at my house and he was excellent. Super friendly guy, really knowledgable and quickly got the work done. I mentioned one other thing to him while he was here—something he wasn't initially coming to work on—and he diagnosed the issue right away, went out to by new parts and came back to get it all fixed up.

Fantastic experience: I've been renting a home with Sleep Sound for the last 6 months. As a person in Property Management, I'm always nervous to rent from a company other than the one I work at. Sleep Sound has eased my mind as they're so responsive to any requests or questions. Romina specifically has been able to assist me in many ways and I'm very thankful! Thank you Sleep Sound and Romina!! Update: just renewed my lease for a third time and still very happy with Romina's service!

Fantastic experience: This review is only for the maintenance team here which is absolutely fantastic. Nicholas O came by and fixed my door earlier and was very quick about it. Communication about time frame was easy and Nicholas was very empathetic, respectful and kind.

Fantastic experience: Jonathan Miranda came by for a home inspection and was an absolutely incredible human being! He had a wealth of knowledge to impart and helped us to have a better understanding of concerns for homeowners and renters!

Fantastic experience: John was very helpful when solving my lock issue. He responded same day and fixed it within an hour. Also provided a lot of good information!

Positive experience: Caitlin was very helpful and provided excellent support in getting our new home. Very grateful for the home we found, smooth process (though background checks take quite some time). I would also suggest some sort of verbal conversation vs. only email threads, as it makes it a bit easier to make sure everything is fully confirmed. Thank you again!!

Fantastic experience: Both Caitlin and Bridget helped me to lease my house, they are both absolute sweethearts and I’m very happy that I was able to rent from Sleep Sound! Upon move in the house was very clean, I wiped everything down and didn’t even see dust on a napkin. I had 2 very minor issues with the house when moving in, their maintenance team responded promptly and Brian, who is also very nice and knowledgeable, came to the house(almost an hour out from their office) very quickly to resolve the issue. I’m absolutely in love with the property and I’m so happy I was able to lease through such a great management, I highly recommend them!

Fantastic experience: Julie was super helpful with her knowledge and information of the rental market. She called me back from Gresham, and was open to coming to our house in Beaverton for the appraisal.

Fantastic experience: My agent Bridget was a great help while requesting information and renting our apartment. She was very promp on responding to emails and very friendly. Overall a great experience.

Fantastic experience: John, Sleep Sounds Maintenance Technician, went above and beyond on a Friday so close to closing hours. His knowledge, and care for my home’s cleanliness as he cleaned while having to replace a very old toilet, deserves a 5 star rating! And, I applaud Sleep Sound for employing such wonderful individuals. Thanks again, John!

Positive experience: I contacted Julie to discuss the possibility of renting my condo out. She was very helpful and informative but the numbers just didn't add up for me, so I'm selling the condo instead. My interactions with her leave me to believe that she would have been a good property manager and probably would rate 5 stars if that had been the case

Fantastic experience: Thanks for Romina quick response and great effort to resolve the issue for our concerns. This is the first time we write a review since have used your company for more than 5 years. We really appreciated for your good and hard work. Thanks.

Negative experience: In renting my current apartment, there were multiple strange aspects including requiring that paperwork be signed within 1 day of being received, originally not agreeing to let me move in on a weekend because their office was closed (eventually they did because I pressed the fact that their email mentioned moving in via lockbox), not sending me the lease to sign until after 4 P.M. the day before I was set to move, and not having garbage set up for residents- and far more. Even though I believe I was the first resident to move into the apartment building, it was still a shock to realize that there was absolutely no receptacle for trash/recycling, no dumpster, trash room, etc. Now, all that being said, the person who gave me my original tour was extremely friendly and genuine, was extremely open to showing me what I asked and answering questions, and even made suggestions as to places that might better suit my moving needs. And the person who handled the leasing interactions has been very quick to respond, helpful, and has proceeded to be both even after I've moved in. Overall, it was not the most disastrous moving experience I've had or a bad team of people it seems, just some very strange requirements, expectations, and ways of handling their business.

Fantastic experience: Brian came by today from maintenance and wow what a good experience, not only did he solve the issues we called about but even went above and beyond by fixing the handle on the toilet(which wasn't even a big deal). Fast and efficient, awesome work.

Fantastic experience: Julie has been incredibly helpful and generous with her time and knowledge! Even before officially working with her, Julie took the time to speak to me to understand my goals, talk through what matters most to me, research neighborhoods that aligned with my priorities. Her guidance not only saved me time but also made my trip to PDX area more worthwhile. I highly recommend reaching out to Julie if you're considering buying in the area. I'm looking forward to working with her and team in the future!

Fantastic experience: Great property management! Easy process, instructions, and requests needed throughout my year rental with Sleep Sound! Thank you Caitlin for your assistance!

Fantastic experience: I feel very certain of what's going to happen, and especially like elements of their service that I believe defend homeowners. I was hesitant to start the process, but jumped head first and Julie Stephens knew exactly how to break it down. I'll admit I had my guard up after a rough experience with property management, but I feel like I can return to full trust. Isn't it wonderful when you ask direct questions and get direct answers? thx julie

Fantastic experience: Julie at Sleep Sound was a delight to work with while I was looking for a property management company for my condo. She met me in person on the one weekday I was in town, and answered all of my questions about how Sleep Sound operates. Julie is very kind, easy to work with, and communicative. And she moves swiftly to get things done. Highly recommend!

Fantastic experience: Sleep Sound has been a great Property Management company to work with and when needed, any repairs or work needing done is painless! Corresponding with both Bridget Perales and Michael Magsayo has been a breeze. Lots of great folks here who make sure any questions or concerns are addressed quickly. Edit to add: recently had a technician come to resolve a maintenance issue for us, and wanted to give Nicholas Olson a shout-out. Well done!!

Negative experience: Unfortunately Sleepsound Property management has been unresponsive to complaints about safety in one of their properties, and has cited that their hands are tied despite law enforcement telling tenants that Sleepsound is well within their legal rights to evict the tenant causing safety concerns. The company seems to not care about its tenants, and is attempting to silence negative reviews to save their reputation. Even if their hands were tied, the least they could do is respond to the dozens of emails and voicemails that were left for them, but that didn't happen.

Fantastic experience: Easy application process and friendly staff. Laura Arnold has been absolutely wonderful / helpful during my move in process! The maintenance team act quickly when you report issues. Thank you Nick for fixing my leak!

Fantastic experience: Julie at Sleep Sound Property Management has been great to work with! She's professional, responsive, and always willing to help with any questions or concerns. Her commitment to great service make the rental process easier. Highly recommend working with her!

Negative experience: We recently started renting with Sleep Sound and have had a positive experience so far. Mariela has been very responsive to questions and service requests, and Brian who handles small repairs is prompt, reasonable, and attentive. The property was in great condition when we moved in. ETA: Things have gone downhill with Sleep Sound. We submitted a complaint about a leaking washer in January of 2024. They told us it was our fault, which we objected to because we have always cleaned it and left the door open to allow the washer to fully dry. December 13, 2024 we again submitted a maintenance request because the leak was worse and the washer had begun smelling rank and making our clothes also smell sour. They sent a technician out and determined we need a replacement. Home Depot arrived a week or so later to install the new machines, but they could not do so because of an outdated outlet. Sleep Sound then sent a technician out in early January to inspect the outlet, and he determined he could not do anything. Sleep Sound told us on 1/28/25 to expect to hear from an electrician to schedule repair, but we heard nothing. We reached out on 2/12/25 about the silence and heard nothing. We reached out again on 2/17/25 and finally heard back that "replacing [the outlet] is very expensive" so they were "searching" for other options. There was no information about a timeline or next steps to address this issue. In the meantime, the washer and dryer both screech when they are run. The smell is awful. We work from home and the habitability of the house has been impacted. This issue has now gone on for over a year. We are extremely dissatisfied with how they are handling it, and we now have to take our laundry elsewhere to avoid the sour, rotten smell of the washing machine they are neglecting.

Fantastic experience: I've been working with Sleep Sound for over a month since I moved into a rental home that they manage. They have been extremely attentive, quick to respond, and very efficient in responding to my questions and a couple of repairs. I highly recommend them to any property owner--and if you're a tenant, know that you will be in good hands!

Fantastic experience: Bridget helped make the moving-in process seamless from start to finish. Great communication, very responsive and answered all our questions, no complaints!

Fantastic experience: My girlfriend and I found this house to rent and we've been happy with the responsiveness of the property manager. While there is little voice and/or face-to-face contact, the Property Meld portal helps track work orders or questions we as tenants might have. For example, recently a small tree fell down in the backyard due to the weather, we went sure to replace it or pull it ourselves, and it was replaced within 24hrs by contracted landscapers, almost sneakily lol. We just want to make sure we respect the house and document any and every issue we encounter while we live here.

Fantastic experience: This is a 5 star review for Brain! He has been over twice to address some minor maintenance issues since we have moved in and he is simply the best! Very friendly, cool guy. You’d be lucky to have him assigned to your meld.

Positive experience: Bridget is super helpful and responsive. They are clear that communication is best via email, and it is! She answered all of our questions and arranged for us to do a second walk through the place to take measurements. They provide great service and answer all the questions you ask. They are professional and do a thorough screening of previous rentals you’ve had and corroborate any information that you provide them with. The only part that was challenging is the third-party company they use for animal screening: PetScreening.com. They would not accept an ESA letter written by a registered MD and primary care provider because they wanted some awfully specific language in the letter, they also refused to get in contact with the PCP to confirm the details, so we have not been able to certify an ESA dog to this day. We read numerous comments online of people having similar experiences with the screening service.

Fantastic experience: I worked with Bridget on leasing and was very happy with the experience. This company's process seemed to be different then my previous rental experiences. The background check took a little bit longer, and some of the paperwork seemed odd (had to sign an Agreement to Execute Lease, before seeing the actual lease). However, they do document the process well on their site, and Bridget was very prompt in answering many specific questions I had in the process which eased my concerns. Maintenance is contracted with another external company so I can not speak to that experience yet, but I was very happy with Bridget and Jaime on the leasing team. Update 1/25: I had some maintenance requests and found the process very easy. The more specialized care is handled through an app that uses subcontractors, but sometimes Sleep Sound does it themselves. Brian form Sleep Sound came over and quickly did some work in the bathroom. Overall I was very happy with the process and prompt response.

Fantastic experience: Julie is so great to work with. She's communicative and thorough. The thing I appreciate the most about this company are their standards. They want properties to be in great condition, which benefits both the tenant and the landlord and I respect that. Often attention to detail is lacking from property management companies. I will definitely work with Sleep Sound Property Management for all of my future rental management needs.

Fantastic experience: Nick our service technician was awesome! He came to our new home and got our door fixed within 10 mins. The latch had gotten gunked up from use by the previous tenants and he was able to repair it without having to replace the beautiful door handle.

Fantastic experience: Nick from maintenance was great! He came and replaced a smoke detector promptly with no issues! Other things with sleepsound have been hit or miss but wanted to give Nick a shout-out!

Fantastic experience: We enjoyed working with Sleep Sound. They gave us a very reliable rent estimate of our home based on nearby properties. After the rental, Chris B helped manage the property for 2 years. The property was kept in pristine condition. He regularly gave us updates. During the transition from one tenant to another, Chris handled it seamlessly. We highly recommend him. Thank you.

Fantastic experience: Bridget was great help during our application! The process was a little difficult but it was mostly because it’s my first time moving to an apartment so it made sense. Everything else was great and Bridget’s response time was nice.

Fantastic experience: Bridget and Jaime helped us through our move and it went well. Bridget was super helpful and understanding and was able to be flexible with our hectic schedule. Had some confusion about a couple things but they were sorted out promptly. DON’T try to visit the office, there is no outside access which is inconvenient but email they respond quickly. Look forward to staying in our new home with Sleep Sound Property Management.

Fantastic experience: This is my first apartment experience and I have leased with Sleep Sound since June 2023. I enjoy the functionality of their services and Caitlin Austin has always been as helpful and thorough as she can be. My Mom has had many past experiences with managements and this is one she believes is perfect. So take my Mom’s words of praise as an example of good management. I got lucky to find this management and hope to continue leasing under them! Happy Thanksgiving!

Fantastic experience: Julie was great, very helpful and informative! I appreciated the time she took to view our property and provide advice. I highly recommend her and Sleep Sound.

Fantastic experience: Management is responsive. Scheduling maintenance is easy and well documented. The technician Nick Olson was friendly, worked quickly and went the extra mile to fully address my concerns.

Fantastic experience: Julie was incredibly kind and knowledgeable, guiding us through every detail as we explored the option of renting our home. She made the process easy to understand and provided valuable insights that helped us feel confident in our decision-making.

Fantastic experience: This review is for the Sleep Sounds maintenance program property meld. We enjoy living in the house we are currently renting however with most properties regular maintenance is required. They use a system that allows communication through a web portal. We had some issues in the last year such as broken sprinkler heads, a washing machine that just stopped working, and bi-weekly lawn care. Our contact Anna Maroshenko and her team have been very responsive to all our requests and send repair technicians very quickly to resolve any issues.

Fantastic experience: Had a maintenance job that needed done quick for security reasons. Brian Bays responded same day and got the security concern repaired super fast and was also very pleasant and friendly! Thank you sleep sound team!

Fantastic experience: As a new owner of a rental property here in Portland, the whole process of finding/managing tenants was a daunting task that I did not want to even attempt to do alone, but thank God for Julie at Sleep Sound Property Management! Julie has made everything easy. She is very responsive, attentive, caring, and an expertise in her field! Highly recommend Sleep Sound Property Management!

Fantastic experience: Bridget with the leasing team and Nick with maintenance are great. We moved in about a month ago and we love it so far. It would be great if the people in charge could make the process to send in maintenance requests was a little easier, but the employees we've been in contact with are all great and incredibly helpful.

Fantastic experience: Just moved into my first apartment and Caitlin Austin made the process seamless! She was very responsive and communicative from the day I applied to the day I moved in, and still continues to be! She kept me updated throughout the process and worked hard to get me moved in earlier than anticipated after I mentioned I wanted to move in ASAP. Caitlin is the GOAT!

Fantastic experience: This review is specifically for Brian the maintenance technician who works for Sleep Sound PM. Brian is professional and thorough. He quickly and efficiently addressed several issues for an unattended previous request. He was very helpful and makes polite conversation. His work and honesty were reassuring. 10/10 recommend.

Fantastic experience: Bridget has been with us every step of the way, even after the leasing process. She has always provided straight forward and fast solutions to any problem we had while moving in. Very happy with my experience

Fantastic experience: I met with Julie in my home to get an assessment of what our property could rent for should we have difficulty selling. Julie was very courteous asked good questions and was able to confirm what we estimated over the phone with a brief walkthrough. She was able to answer all my questions promptly. If we end up renting we will definitely consider Sleep Sound based on my interactions with Julie and the reviews.

Fantastic experience: One of the best Managements I've had the pleasure renting with. Whenever there's an issue, Romina is there to handle it. Super kind and understanding with any situation I may be facing. Can't thank them enough for their great qualities. Thank you to the Blue Team!

Fantastic experience: Sleep Sound has been a great experience so far! Setting up the account, preliminary steps, and other communications were done professionally and quickly. Our property was rented quickly. The team is professional and they communicate well.

Fantastic experience: We were looking for a new place as our lease was ending. This was the first place we looked and it was the last! We signed the application and Bridget was there with us each step of the way. She was a phenomenal help; she answered every question we had and answered them in a timely manner. The entire Blue Team at Sleep Sound Property Management has been super helpful! And we couldn’t be more happy to be living at our new place.

Negative experience: I wish I could give no stars. Terrible terrible company. They take ages to respond to maintenance request. And try everything in their power to charge the home rather fix issues with the actual house. When the home is inhabitable due to no heating, Vermin, or whatever the issue they will not accommodate or lower rent without you having to put up a fight. Save yourself the struggle and move onto to a different company. No home is worth the issues. It honestly seems like they make fake reviews to make the company look better because every resident who has worked with this company in the past that I’ve spoken to has only negative feedback. Take this opportunity to avoid a headache and issues. Not only that but they charge a cleaning fee to move out however when new movers move in the homes are dirty and a mess. Save yourself before you get stuck.

Fantastic experience: I almost never write reviews but it would be a crime if I didn't share my experience with this wonderful company and an amazing property manager by the name of Laura Arnold. She assisted me even over the weekend, was very friendly and helpful, pointed me in the direction of units that had no applications on them (so mine would have a better chance,) and the cherry on top is she moved my application forward so on her day off some-else could assist me. I had so much anxiety surrounding looking for an apartment before having the honors of meeting Laura. Sleep Sound is such a wonderful company with wonderful employees. Thank you all again and thank you Laura. I will religious come back to this company for Apts.

Fantastic experience: Jaime and the team at sleep sound have been so helpful in getting our home leased for the first time. We are first time landlords , and the team has made the experience very seamless and stress free. They were able to get our house rented in a matter of weeks of being live , and move in ready a few weeks later. They were able to coordinate minor repairs and cleaning too that needed to be done which helped take extra work off our plate. Highly recommend using sleep sound if you are looking for a property management company to trust your home with. Thank you sleep sound!

Fantastic experience: I have had a great experience working with Caitlin Austin at Sleep Sound while living at one of their properties over the last few months. Overall, Sleep Sound has been easier to work with and more responsive to my concerns than other property management companies I've experienced in the area.