First Property Management

Positive experience: Really nice place only propley is soft spot in front of upstairs bathroom.

Fantastic experience: Very easy and convenient to tour. Property was clean and looked great. I am interested in applying to rent.

Fantastic experience: I just moved in to Creekside Apartments in Bridgeport. I worked with Ricky he made my experience absolutely wonderful and simple from start to finish. The apartment is beautiful. I am excited to call it my new home!! Thank you Ricky!

Negative experience: HI New tenant who just signed a lease for an apartment I did not originally apply for went to look at the unit I applied for. I Had some complications with the process and was told they wouldn't move forward with the Unit and was completely lied too, They offered me another unit for 50$, which was more than what I was including in my budget for a supposedly newly renovated apartment or so I thought later down the line I go to get the Keys View the apartment everything was fine until I started to to clean the unit before I even brought any of my belongings in the unit noticed a bunch of dead House roaches or so called German roaches smashed in the window sliding ways, in door frames and swept up number of the roaches I make a complaint for them to come and spray and make a point about me not wanting to live in un habitable unit that Had Bugs (Roaches). The first pest control giy who came to spray By the Name of Davey for the Company the bug doctor stated the previous tenant has an infestion Hence why they had to replace the appliances because those types of roaches will live in any and everything !!! I played it off and THEY keep trying to accuse me as if I brought them with me or making snide comments as if I had them at my previous apartment which is utterly disgusting and disappointing to have to deal with this. THIS IS FOR ANY NEW TENANTS BE WEARY ABOUT WHO AND WHERE YOU APPLY AND LOOK AT THE UNIT BEFORE YOU SIGN THE LEASE !

Fantastic experience: As long as you communicate you will never have any issues.Jamie’s great she works with me.I hardly ever have any issues with my property but when I do she makes sure someone comes the same day.Thank you first property.I hope to stay with them for years to come.Also she tries her best to find the cheapest option to make my rent payments.

Fantastic experience: Very professional company. I live in Albertville and stopped by The Colony yesterday to grab an application and I just have to brag on the property manager I met Mr. Samuel, great guy very respectful and knowledgeable!

Negative experience: Read the other reviews and the many complaints towards them through the BBB before leasing with these people.

Positive experience: Nice for the price, new refrigerator and microwave but an old stove

Negative experience: This place mismanages it's properties. They are having residents in GA sign leases that are unlawful in the State of Georgia. My daughter was living in one of the properties until I found out that when she moved in the back door would not lock. She wrote down on her move in sheet but it never got fixed. After living there for almost a year she became scared to stay there because she felt unsafe. Not to mention the apartment was filled with black mold in the kitchen and bathroom that were never addressed. My daughter let this all slide because it was her first ever apartment and she didn't know what her rights were. And lastly when I went by their office to turn in her keys and let the receptionist know why she was moving out, the lady became very confrontational and began to raise her voice with me which in turn I matched with intensity. I was then asked to leave which I did. Jaime Toro who was the receptionist, is very unprofessional and should not be any any customer facing roll as she doesn't know how to handle respectful unhappy customers and even insinuated that my daughter was in the wrong which is not her place to do so!

Negative experience: There are many one star reviews on this rental property company. Believe them or go into the contract with eyes open. I will describe my experience to help other people and make sure you get your deposit back. This company will try every shady way they can to keep your deposit. It’s very easy to take a company to small claims court in Tennessee. I encourage you to do that if they are refusing to cooperate. If they don’t show up to the court appearance (which they won’t because they know they will lose), you automatically win your case. If you can prove they acted in bad faith, the court will award you double the amount that was argued over. When my roommate and I were planning to move to another property, we tried repeatedly to email, call, leave voicemails to schedule the walkthrough to ensure we could fix whatever they had claimed would be counted against us. They avoided our calls and emails for weeks and then tried to schedule a last minute walkthrough on the very last possible day. I wasn’t able to attend so my roommate did it. They walked through the apartment together and told my roommate that we would be charged $75 per hole in the wall from where we had hung artwork. The employee said we could spackle over the holes so we wouldn’t be charged. The employee said not to worry about painting as they repaint all the apartments before new tenants move in. It’s important to know that my roommate is a professional painter and has spackled houses, fixed drywall, painted multiple homes, etc. He knew what he was doing. We thought we were in the clear, had done everything they said to do and should receive our full deposit. Then we receive notification that that wasn’t the case and they would be charging us $75 per hole as the spackling was done incorrectly. I of course tried to open a dispute as at this point I was positive they were attempting to take advantage of us and illegally keep our deposit. I tried twice a week for months to dispute this to no avail. No one would get back to me. I was able to contact the President and VIP through sleuthing obline. You can find their emails online if you look. Finally someone got back to me and after a week they said: we are still keeping your deposit as the spackling was done incorrectly and we had to charge someone 2k to come in and fix it….the spackling was done incorrectly by my professional painter roommate…and it costs $2,000 to fix…right. Sure. I asked them for proof of this claim and the receipt they paid the person to fix the “incorrect spackling” which of course they weren’t able to provide and then they ignored all communication from me moving forward. Unfortunately, I was relocating to another state and unable to go through the court process to challenge this. Though I learned a ton about it and how easy it is to take these rental companies to court. The power is in your hands, don’t let them do this to you like they did to us. This company makes money off scamming people. You can stop them. If this happens to you, please contact me. It’s way easier than you think to take them to court and get your money back. They will do everything in their power to illegally keep your deposit. To further protect yourself and have proof, be sure to take thorough before and after pictures of your rental property and record the walkthrough they do with you. They MUST do the walkthrough and they will try everything they can to make it very hard to schedule. It’s your right to have that walkthrough. I hope this review helped someone else and is able to hold this corrupt company accountable! The company has replied to me with a statement that is completely false from my own experience. If FPM is able to provide proof of the reason they could not return our deposit in full and prove they did not act in bad faith, I will take down my review. If this review is still up, you can assume they are are all talk and no action. They claim they have recorded all communication with me, so it should be easy for them to provide proof. If they cannot do that, it’s further evidence they are corrupt.

Fantastic experience: The house was in great condition, I loved the floors, space, and the lay-out. Adorable!!

Negative experience: The only reason I gave this one star is because I can't give them zero stars.... This company is crooked and does not care about people, they bought an apartment complex I was living in during covid, and kicked everyone out who was on month-to-month I paid my rent in full early every month for 2 years and just because I didn't renew my lease after the second year we were thrown out during covid with our 8-month-old baby and had nowhere to go... We paid nearly $800 deposit when moving in that in that apartment and after spotlessly cleaning the place when they kicked us to the curb, We were returned $70 of that $800 deposit. This is what rendered us homeless at the time, as we were unable to provide a deposit in another place. My family and I have struggled immensely since this happened and they did not care what they were doing to people and their families.. do not give this crooked company your money.. they need to be shut down.

Fantastic experience: Cause of Ricky this property in Albertville becomes so nice Now I can say I live in a beautiful place because He keeps doing such a wonderful job and he is very interactive with us

Negative experience: Unit was infested with rats. Upon move out fraudulent damage charges were added. Horrible 0 stars

Fantastic experience: Awesome way to shop for a place to rent. They make it convenient and very dependable. Schedule on your to for a tour.

Negative experience: This is first property problem once they get rid of him the business would probably be a better place. Hes rude and he will not listen to anything anybody says.He also looses people rent I’ve seen so many people complain that they’ve payed rent and he’s lost it.Linda should’ve stayed and Brittany if they were there things would be different.little short basted.

Fantastic experience: It is a great place and I really like it. It's definitely better than where I am now.

Negative experience: They will find a why to take you money even when you paid every bill

Fantastic experience: They where an amazing company to rent with. Maintenance items were always taken care in a timely matter

Fantastic experience: I have been in such a hard place from death to health issues in 2024 being off for so long First property management has worked with me through my hard times and so patient and worked with me throughout this time as a whole. Linda has been there for me through this whole time, from comfort, being very kind, professional and supportive . I would recommend this company to anyone. Also the maintenance team are phenomenal they work together and communicate well to get my issues resolved

Fantastic experience: I am very grateful to Linda and Sean for the follow-up and good treatment they have given me since the day I approached FPM. We need more people like them since the alternatives they use are the ones that speak well of their performance. success to both of you!

Fantastic experience: Sean and Linda have been great at getting me set up with an awesome spot for rent. They have both been quick to respond and have helped me with any questions or concerns. Maintenance has been exceptionally quick at responding to me and took care of everything I needed done to the place. Linda called and checked to make sure I’m enjoying my stay and getting taken care of at my new spot. Five stars to First property management!

Fantastic experience: The apartment was clean and seem like a great place to live!

Fantastic experience: So I had a real rough year and got way behind on things...I was issued a notice but some how didnt receive it but Linda worked with me and now I get to stay in the apartment I love...if I'm renting in Chattanooga it's gonna be First Property....

Fantastic experience: Thank you Linda for the information you gave me about the rents. If anyone needs help obtaining their rent, please ask her and she will kindly assist you.

Positive experience: Linda was very helpful with setting up work orders and offered detailed suggestions with their online portal.

Fantastic experience: This has been a great experience working with Sean and Linda to get my first place ever! They've made the process so easy for me. Answered all of my questions and concerns. They're definitely doing a wonderful job and going above and beyond. I'm so excited for me and my daughter to move in! Thank you so much!

Negative experience: Recently looked at 1 place for rent by this company and it was self guided tour so no one to answer questions you may have and when trying to call the business all it does is ring and nobody ever answers the phone during mid business hours after what would be lunch time being over. Couldnt get any questions answered.

Fantastic experience: Linda and Sean they are good people they help me go through all the process easy appreciate you guys

Fantastic experience: Linda was incredibly helpful, considerate, giving, understanding, and patient! She made my process simple and quick, and I have no doubt that she will make yours as well.

Fantastic experience: My experience with FPM is wandering, and I recommend Sean and Linda if you find great space for rent. I appreciate your support guys

Fantastic experience: The places you all have are clean and really up to date and look amazing I would rent from you all anytime.

Fantastic experience: Ms Linda had the best service, she was very heart felt and very helpful!

Fantastic experience: I think it’s a solid organization who cares about their tenants and always tries to do the best for the owners and tenants. Lee and Sean are fantastic to work with!

Fantastic experience: Working with First Property Management has been a fantastic experience for my cleaning company. Their staff is always responsive making it easy to understand cleaning requirements. First property operates with a high level of professionalism, which allows us to deliver our best work. Payments are consistently on time, and they truly respect the value of our services. Maid to Clean highly recommends First Property Management to be YOUR FIRST CHOICE!!!!

Fantastic experience: Sean and Linda made my moving experience seamless and easy! Linda was very excited for me and it just made it even better!

Fantastic experience: Special shout-out to Cesar for coming to my apartment after hours and cleaning up a lot of water that flooded the unit after a pipe broke. He is awesome! Shout out to Linda for answering her phone after hours when no one else would because I had an emergency situation with water everywhere. :) Thank you both!

Fantastic experience: Great customer service. And very accommodating. Linda and Shaw were very helpful and friendly.

Fantastic experience: Ms. Linda is a kind and very helpful person a real blessing.. I would send all my friends to her if they ever needed a place to stay

Fantastic experience: I went in to talk to Mrs Linda today and she was beyond helpful. I learned about the late fee waiver and was glad to use it. Every time I have had to talk to her she has always put a smile on my face. Thank you again Mrs. Linda!

Fantastic experience: Linda helped me and was so helpful when I was trying to pay my rent, she dropped the late fee and it helped tremendously! They appreciate communication so just be up front with them!!

Fantastic experience: Gave us a call made sure that everything was okay and still good at the property.

Fantastic experience: Linda at first property management was so helpful today, listened to me and helped me during this process thank you so much!

Fantastic experience: Linda and Sean were quick with the whole process and helpful through out every step.

Fantastic experience: I went to FPM to rent an house I am very happy with the services happy they help me with everything people to look for Linda and sean very nice people to work with

Fantastic experience: Good property management place to rent from. I've been in my apartment for a year and now I'm going to lease a house threw them

Negative experience: This was the first home I ever rented. My experience was very rough. They set up my utilities for me and told me that my house was all electric, so they did not set up gas for my home. When my children and I moved in late November, it was around 30 degrees and lower at night. I assumed something was wrong and called maintenance to see. They charged me $135 for their mistake of not communicating that the house was gas. When moving in, they tell you they set up utilities for you. I have now moved out of the home and have been gone since June. My deposit was supposed to be sent to me 3 months ago, but I have not received it yet. After them taking more than half of it away. I'm just not understanding as renter when rent is not payed on time we're responsible for paying extra fees but they can choose to do what they want when convenient. They've given me so many excuses as to why. I call the phones and get no answer and am brushed off. If you're looking for a property that values communication, this is not the place. I have contacted the BBB to now help me with my problem. Andrea admit that the first time it was a system mess of why the check did not come to me but stating since it’s now a 3rd time they have to charge me. Receiving my deposit should be as easy as it arriving in the mail after shipped.

Negative experience: If I could leave 0 stars I would ! Do not rent with them .. me and my sister moved at the end of June we have been waiting for a security deposit check for MONTHS now the have the right forwarding address and they just are not sending the check ! We’ve called 3 times and the check has always been “on the way” and never made it. Today they had the audacity to tell me since this is the third time the check is being sent out they are going to charge a $50 fee … I will be getting my lawyer involved !

Negative experience: Just about nobody ever wants to answer the phone when I call. Linda is usually the only person I'm ever able to get a hold of

Positive experience: We live in the apartments at 4410 Delashmitt Rd, Hixson TN 37343. The neighbors that live in apt 14 moved in months after us. They are so loud and play their obnoxious music pretty much everyday. We contacted the office but we're not sure if the office said anything to them or not. We'll probably have to move when our lease ends because those people don't care that others are living around them. It was fine before them so it sucks we're going to have to move. The apartment itself is fine and we'll miss it.

Fantastic experience: I have been renting from first property for a little of 2 years and have never had financial problems until here recently.My family have been going through a lot here recently and got behind on bills went to go pay rent on the website and realized we were locked out of our account so I went to our closes location and spoke to Linda she was very sweet and kind and helpful she resolved the situation very quickly, I would like to tell her thank you are a blessing and a very kind

Fantastic experience: I am so happy that Linda and Sean was able to help me with my move in they are the best

Fantastic experience: It was such a delight working with Linda today. She addressed my needs and concerns in a timely manner with great energy and a smile. i highly recommended working with Linda for your FPM inquiries!!

Fantastic experience: Me and my fiancé were Looking for a home, Linda and Sean,Im beyond grateful for all your help that made this process easy for our family. Linda your customer service is amazing.Thank you

Fantastic experience: I love Linda and Sean they are friendly and professional. They take care of their clients.

Fantastic experience: I have had such a good experience with Linda and Sean at First Property. They are both so helpful, friendly and always quick to get back to me about any questions or concerns.

Fantastic experience: Strongly recommend, Linda helped me. Got my DEPOSIT back. Look for FPM if you need somewhere to stay. Very nice.....

Fantastic experience: great communication , fast process and 24/7 communication. i love it here makes me feel like a family. ask for linda or sean

Fantastic experience: Linda and Sean have been great! I am a new tenant and they’ve held my hand through the whole process and have answered all of my questions thoroughly. I am happy and excited to be apart of the First Property Management family!

Fantastic experience: Came and spoke with Linda she helped us resign our lease with ease. Sean is an amazing landlord.

Negative experience: I originally gave a good review for this rental company but after living here for a year they are the absolute worst place I have ever rented from. I never get my maintenance request. Their pressure washing the front of the house and water is coming all up in my house I asked them to stop and he still doing it. I'm so glad that we're moving out in the next month I would never recommend this place to anyone. Update: I wouldn't trust any of these positive reviews. They ask you to leave them after they do you a favor of holding the rent until you can pay. Not a trust worthy place at all

Fantastic experience: Linda is a very sweet Lady she has a very good heart for people and she loves her job and the people she works with she always goes above and beyond for people.

Fantastic experience: Linda was Very attended And help me out as much as I needed to get everything done right.

Fantastic experience: I got a courtesy call from Linda a little over a month after moving in, unfortunately I missed her call due to being at work but I did receive her voicemail. I thought it was very nice of them to call and check on me to see how I was settling in. So far my experience has been great with FPM. They are very responsive even if they do not answer they always call you back. I love being able to pay online too.

Fantastic experience: Linda is helpful and easy to talk to. She has gone out of her way to help me with issues and really cares about people.

Fantastic experience: Linda is a great employee this is my second time having an encounter with her and she was very helpful both times! I appreciate your help Linda ! but what was very frustrating is I had to come up there and solve my issue after numerous of calls and misinformation and hard to get in touch with the right person.

Fantastic experience: I just wanted to take a moment to recognize Linda @ First Property Management for her outstanding customer service. She has always took the time to address any concerns I've had and has always went above and beyond to make sure I was happy. When other management companies fail to be professional and courteous, Linda exceeds in both of those areas. Ask for Linda when you're looking for a property to rent, she'll help you out better than the others.

Fantastic experience: Talked to Linda very sweet and very helpful need more people like her

Fantastic experience: Linda has always been a great help to us since she handed us our keys last year

Fantastic experience: FPM Has been very helpful. I went into the office and they were extremely willing to help resolve my issues and get me back on the right track. I especially want to thank Linda as she took her time to help me !

Fantastic experience: Linda and Sean were so helpful with our move in process and answered every question I had for them!

Fantastic experience: Linda and Tonya they were helpful and thoughtful and solve my problems.

Fantastic experience: Linda did an excellent job contacting me back in a timely manner. She was very good to work with and helped me out!

Fantastic experience: I enjoyed my experience Linda is amazing to work with she's caring and understanding and she always listens

Fantastic experience: Linda and Brittany are absolute angels. Really helped us out with everything, we're calm and patient as this is our first time moving out. Really great help.

Fantastic experience: They always come through when we need …. Big thanks to Sean and Linda for the all the help.

Fantastic experience: Linda was Very knowledgeable and very nice, she was very honest and extremely nice! Very good person to deal with.

Fantastic experience: Brittney and Linda helped me so much they were the best experience I’ve had getting a new apartment!! Wonderful people highly recommend!!!

Fantastic experience: Linda is the one to go if you need anything done.. maintenance always on time to repair for the damage

Fantastic experience: Linda was very knowledgeable and answered all my questions. I recommend her to anyone looking to rent or buy!

Fantastic experience: I had a great experience very helpful people if you don't speak english go to linda

Fantastic experience: Very helpful staff! Erin helped me tremendously in communicating apartment details & Linda actually stayed late for me in order for me to get moved in! They also helped me get repairs for my apartment asap! Love the staff here & grateful for all their help!

Negative experience: Please heed other comments and avoid using this rental company at all costs. There are so many things wrong about this management company. 1. Horrible communication 2. Either never repair things or take forever to repair essentials. 3. Spent over 3 months of summer without AC in upstairs with three bedrooms upstairs. 4. Charged a cleaning fee after moving out even though it was disgusting when we moved in, and spotless when we left. 5. Landscapers damaged personal property when we moved in and we were never reimbursed. 6. All the drawers in refrigerator were broken or missing, they were never replaced. Kept getting put off for a solution. 7. Multiple lights were missing or the switches were broken when we moved in. The list does go on.

Fantastic experience: Linda is a wonderful property manager so helpful and wonderful to work with. I would highly recommend her to anyone looking to rent or buy a home. I hope she can find me the perfect home soon and I'm sure she will. Thank you so much Linda for help.

Fantastic experience: Linda was GREAT! I appreciate her very much, she’s a great worker and extremely nice.

Positive experience: I currently still rent with FPM , they are GREAT at letting you be late on rent there not to strict on rent as long as you have good pay history. I recently been going through life changes and have had to pay rent late due to financial stability , they were very accomodating. Only Issue i have is that the duplex i rent is very old , we have no central heating and cooling which causes us to be extremly cold or extremly hot , we also have a mice problem since move in ive tried everything to get rid was told its my fault and i have to take care of it . The floors were brand new when first moved in , but yet we still have weak spots also are floor slants. I never really worried because i still have a roof over my head but other than that ive been okay here almos 1 year and 2 months

Fantastic experience: I would like rate 5 stars the attention I receive from Linda Rodriguez and Brittany Maples at the office of FPM thank you ladies !!

Negative experience: Disregard any 5 stars on this page because it’s not true. Terrible terrible terrible. They owe me $600 for putting a bread tie on the flap chain inside of my toilet causing the water to run for two months. I had mold in the basement when I moved in. 3 months later they paint over it. Moved out and the move out inspector said that there was still mold. I have audio recording from Chris saying that he would take care of this and didn’t. You will lose money here and don’t fix problems yourself because you will not get reimbursed.

Fantastic experience: They ask what was wrong or what was the sink and toilet doing, and fixed it for now,if you look at the past work orders,the plumbing is bad at this old house or apartment.

Negative experience: I rent a house that is managed by this place and I have to say they are a joke when it comes to getting any kind of maintenance done. I just paid 159.00 dollars out of pocket to get my heat working after waiting on them to respond for over 24 hrs.

Fantastic experience: Thanks for a great experience! All of my questions were answered in a timely manner and they even provided me with additional information that has been helpful in my decision-making process. Personal and professional sums up my experience with First Property.

Fantastic experience: LINDA AND ERIN HAD GOOD CUSTOMER SERVICE. I WAS SATISFIED WITH MOVING INTO MY NEW PLACE! 10/10

Fantastic experience: Ms Brittany and Ms Linda made my process very calm and smooth!! They were very pleasant and patient with me as I was determined to complete the process!!! So warming walking into the office for the final process! Happy New Year!!!!

Negative experience: They try to get over on You! They charge u for a Cleaning fee to throw away your belongings super said they don't spray for roaches... even thou it was infested when I moved in they don't fix anything they are slum lords if u don't move u don't get the remodel until u pay the new rent cost never rent here u will regret it all the apts are connected so u will get roaches too.. They also evict Senior citizens during the holiday Seasons for no reason... If u like problems and drama and extra fees for your outside furniture to be thrown away they have about 8 vacancies open knock urself out

Fantastic experience: Linda and Brittany are great! Answered all of my 100 questions and helped us get in quickly !

Fantastic experience: Brittany and Linda were awesome. They responded quickly and were able to get me and my partner into an apartment as quickly as we needed. Highly recommend.

Negative experience: (THEY TRIED TO TAKE MONEY FROM ME- INFO BELOW) I lived in a complex managed by them for 2-3 years? Before it was managed by them it was doing well. It went downhill from there. Like many have noted, you cannot speak to a person no matter what. Maintenance requests take so long to fulfill. We had a broken dishwasher for 3 months and I literally had to harass them to replace it- which they did. The most grevious complaint I have is that First Property Management tried to cheat me out of money. After I moved out I received an email that I needed to pay $700 on top of my security deposit. I knew no one would speak to me on the phone so I drove down there. I could hear people inside. I rang the ring doorbell probably three to five times before someone came to the door. I asked about this $700 charge and the lady said I would need to schedule an appointment. I told her ok, lets get it scheduled. She tells me to hold, closes the door, and speaks to someone inside. She comes back and tells me it isn't $700 but actually only $100 I owe. I told her great, I need an itemized deduction list. She asked me why I would need that and I referred back to the email. She closed the door and consulted with someone inside again. Opens the door and tells me they actually owe me $400. I say great- I still need an itemized deduction list. Again, the door is closed, and eventually she comes back out with the list. The check was in the mail the following Monday. Literal sharks. Go somewhere with a better reputation!

Fantastic experience: Brittany and Linda at first properties rocks. They have went above and beyond and got my in the dream property that I was wanting. They literally walked me through the whole process. I swear I’m so great full they helped me get in my home.

Fantastic experience: I have rented twice from this company and they are awesome. They work with you when you need it the most and everyone I have encountered especially (Linda) are extremely nice. Good company to rent from... I have nothing bad to say!

Negative experience: I know the saying is that there are no good landlords, but I can imagine that any human or entity would be better than First Property. My partner and I lived in a home managed by First Property for three years. As far as maintenance goes, NOTHING was ever handled in a timely manner and some things just weren’t handled at all. It’s an old home which comes with its own issues and we were often left to our own devices. It took MONTHS for a leak in the roof to be acted on despite water literally dripping from the ceiling and running down walls when it would rain. Our fridge quit working and we waited almost seven days for a replacement. They don’t consider fridges an emergency, according to a leasing agent, and so we lost around $150 in food/perishables. Then, when they replaced the fridge, we were told the part for the ice maker/water dispenser had been ordered but we never heard anything else which meant we no longer had access to filtered water. We submitted a request for our dishwasher which was leaking and likely causing water damage and just never heard back. Same for our dryer, which desperately needed a full duct cleaning. Towards the end of our time there, we were paying $2,000 a month for a home with no dishwasher, no working washer/dryer, a leaking roof, no ice maker/water filter, and an obvious mold problem. It’s also impossible to ever reach anyone on the phone. At one point they sent someone to service a maintenance request but neglected to inform us of the appointment, so no one was home when they came by. They then charged us $75 for a no show fee. Despite call after call and multiple emails, we couldn’t get the fee removed and ended up having to pay it the following month when we paid rent because there is no way to only pay for certain charges in their online system. And of course, attempts at getting that money refunded were met with more silence. I could go on and on but the dozens of other 1 star reviews here prove my point just fine—avoid this company at all costs. They don’t care about you as a tenant, and I’d argue that they don’t care about the homeowners whose property they managed either as they neglect important repairs. A horrific company through and through.