Evernest Property Management Chattanooga

Fantastic experience: Irma is excellent. We are so very lucky to have gotten a chance to work with her. She made the process super easy

Positive experience: Irma Edgar was very patient and super helpful in helping me with my lease and portal app issues.

Fantastic experience: Gen was extremely helpful during and after our move out process!

Fantastic experience: I was in touch with Jasmine Cangmaong during my whole process from touring the property to signing a lease. Jasmine made the whole process amazing and smooth. Very reliable she stayed in contact with any questions or concerns I had.

Fantastic experience: Great customer service and flexible tour options. Keep up the good work.

Fantastic experience: Ray John-Mendoza has given my family 5-star service beyond what I've ever received in my 4 years with Evernest. He has been thoughtful, understanding, and patient. He listens and he offers solutions that help. He deserves a raise, a bonus. He is an asset to any company and I'm grateful for his service.

Fantastic experience: TJ is great! Very helpful

Fantastic experience: Joaquin was great help walking me through my self guided tour and application process, I’m hopeful to get the property!

Fantastic experience: My experience with this company has been nothing but positive. Everything was explained clearly and thoroughly.Jorge Ferrer was friendly and professional and I really appreciate how quickly he responded to questions I had. He was very reassuring and answered all questions no matter how silly they may have seemed and made me feel confident about the moving process.

Positive experience: Chris Azuela has made things a breeze when it comes to working with me on the rental and helping me through extending my lease to my timeline to ensure I can leave the property when my daughter gets out of school!

Negative experience: I first want to mention Chris Azuela with Evernest, he was an essential part, actually the best part, of my entire experience with Evernest, and they are lucky to have him! As a tenant, and to be perfectly clear here, my review is of no fault of Chris’s. We had the absolute worst experience imaginable leasing from this company. I do not recommend associating with them and urge you to reconsider if you can. If you do choose to lease with them, just be ready, and considered yourself forewarned!

Negative experience: I moved into their property on Southernwood drive my rent started out at $1,625 and within 2 years they raised the rent to 1,950. Every year they would come out to inspect the house in which there were no damages just normal little things. Remind you they never upgraded or changed anything in the home. I took great care of this property as a single mother doing the best that I can as a single mother with 4 children. I end up loosing my job and asked for grace these people wouldn’t work with me, yet they kept raising the rent even though my pay wasn’t going up much even with the yearly raise. There was never drama or disturbance at this property. Now a year later they still haven’t found anyone to rent the property the rent price is now 1,575 which is less than what they started me off with in November of 2022. Also you are responsible for water, sewer and lights which is all high as ever in the winter time. My sewer and water together was about 3-400 together depending on how much you do laundry. Also the electricity bill goes up to close to about 2-300 during the winter. I’m just giving my review on how things go so the next person won’t end up drowning in these expensive places.

Negative experience: I am in the same boat as many people, maintenance request communication was spotty while living there, the property was not in great condition when I moved in but it would do for a single mom who found something in her price range. Now that I have moved out they are billing me for holes and damages that were already there when I moved in. I have escalated to the property owner himself, and the highest level of management possible. They will tell you in one message they do not have the move in report you provided with damages you shared with them at move in, then in another message claim they shared with you and then refuse to share again. They refuse to take responsibility for the way they leave the property to a new tenant and expect 0 turnaround cost for themselves and instead take it all from your deposit or bill you. I have had communication with 3 different people about my dispute and it's as if they copy and paste the same responses from each other and never truly address the questions you ask directly. If you are thinking of renting a property from them be sure to make a 113 page report of finding down to every speck size imperfection when you move in because that is what they will use to bill you for things you did not do when you move out.

Fantastic experience: I have lived here in our townhome for over year. Evernest property management has been amazing . Chris Azuela had been amazing and had worked with me during difficult times when it comes to paying my rent. I highly recommend leasing from him.

Negative experience: Don't do it. If the landlord wants to make a facelift and use your deposit (PLUS $3500) they will approve it and send you to collections.

Fantastic experience: Chris Azuela, has been a great assistant through my rent time with Evernest.

Fantastic experience: Chris Azuela is a pleasure to work with. He is always polite and respectful and answers emails in a timely manner. DT

Negative experience: Do not rent from this company. They are dishonest and show no regard for their tenants. The property is poorly maintained — when I first moved in, there were stolen cars left in front of the building that took over three months for management to address. There’s a roach problem, the sewer system is unreliable, and now they’ve added a new $200 renewal fee on top of everything else. In this economy, taking advantage of loyal tenants like this is unacceptable. Please take my advice and avoid renting from this company — they do not care about their residents, only about taking your money. Consider this a warning to anyone thinking about signing a lease here.

Negative experience: A fee through rently to tour their properties. Terrible communication. Practically refuse to talk on the phone. Will drop a call then text you afterward saying phone services are not available at this time. Option to link bank account in application for them to review but the link did not work on their end so they canceled the application in 24 hours so the only option was to reapply and pay the $130 ( for 2 people) application fee again. No consistency.

Negative experience: This property management company has issued charges totaling over $22,000 with no clear or reasonable explanation. Despite repeated attempts to seek clarification, no one from the company has responded to calls or emails. The lack of communication and transparency is deeply concerning and reflects extremely poor business practices. Charging such an excessive amount without justification or follow-up demonstrates a complete disregard for accountability and customer service. Potential clients or tenants should proceed with extreme caution before engaging with this company. Would give 0 stars if possible.

Fantastic experience: Joaquin and Jess were both incredibly helpful throughout the entire process of finding our first rental home ever!

Fantastic experience: Chris Azuela was very helpful working with us when our home closing was delayed. He was quick to respond and enabled us to extend our lease easily.

Negative experience: Evernest is a very unprofessional company that takes any opportunity it can to squeeze a bit of money from you. The prices they ask for houses are insanely high and be aware that there is a "benefit package" that adds on nearly a $100 a month that isn't optional. The customer service is terrible, the calls are outsourced and you have to pay a subscription to Rently to view the properties. Everything about this company has struck me as shady at the very best. I can not more strongly encourage everyone to stay away from them.

Fantastic experience: They have been very helpful in getting maintenance needed done, especially Chris Azuela, he has been very responsive and has helped throughout the whole process! I really appreciate the updates and accommodations made to help during the whole process.

Negative experience: If I could leave less than a 1 star review, I would. Terrible company!!! I just finished my year lease with them. We took pictures of everything possible that we knew they would try to charge us for prior to our move in, we had knowledge that Evernest was a questionable company but we didn’t know exactly the extremity of how messed up they are. They love to take advantage of younger tenants after doing further research on their past reviews… Please do not support or rent with this company. They charged us for an unreasonable amount of claims like general cleaning, lawn maintenance, repainting of walls/doors, and simple unscrewed towel rods??? They require professional cleaning and lawn maintenance prior to moving out and we did exactly what they asked… A week after our lease ended, they made a claim that they were taking our ENTIRE security deposit including an additional $400 charge for damages. They basically charged us for everything that we already accounted for, we provided them receipts and photos of everything that was already damaged when we moved in… They charge you for these things but they don’t actually repair a single thing which is what’s really crazy. When we moved in, there was stuff from prior tenants in the cabinets, basement, etc. There was a kitchen cabinet hanging on by its last limbs, shelves that were out of their screws and collapsed, nail holes, and furniture left over as well. THEY CHARGED FOR EVERY THING POSSIBLE!!! We literally sent all these photos and receipts to them and they still charged us for everything and BEYOND. After receiving the charges, we got on the phone with them and they admitted they didn’t even go through our checkout list completely before sending these charges which is ABSOLUTELY RIDICULOUS. They were trying to scam us and take complete advantage of us… We should’ve gotten our whole security deposit back!! After we sent in another round of evidence and receipts they said they would come back into contact with us about our dispute within 10 days. It took them more than TWO weeks to hear back from them… I find it extremely disrespectful how they took no time to send us these charges but it took them longer than expected for them to give us part of security deposit back for FALSE charges. We should’ve sued them for these FALSE charges and holding our security deposit for absolute no reason. Not only to mention the FALSE charges and holding our security deposit but they did absolutely nothing when we came to them about a complaint on our STALKER neighbor!!!! When we moved in our neighbor admitted to me that he has broken into our house multiple times, looks through our windows, and would let himself in through the windows explaining why sometimes our doors are mysteriously unlocked Evernest did absolutely nothing to help us with this situation. As three 20 year old college girls living at their property, they should’ve handled our situation better. They showed more concern taking our money for false charges than trying to help us feel secure and cared about in our own “home” at the time.

Fantastic experience: Very informative and helpful. Looking forward to having them as my landlord.

Fantastic experience: Chris is always very helpful and polite, consistently assisting us with all of our concerns.

Fantastic experience: Joaquin and Jorge were very helpful, assisting me through the process

Fantastic experience: While I haven't rented from Trey, nor had him manage my properties, I have worked with him on several different business levels/projects.....He is a stand up dude, hard worker, follows through and ultimately makes things happened and gits er dun! I highly recommend Trey to those wanting to streamline and simplify their income-producing real estate paradigm. I hear great things about your work at EverNest recently; keep up the great work Trey!

Fantastic experience: Maintenance guy has been very helpful and very good customer service. I think his name was Chris or maybe Brad

Negative experience: Stay as far away as possible, Evernest WILL keep half of your deposit. Shady business practices, you WILL pay more in the long run. We moved from Florida and were unable to view the rental before moving in, they sent a walk through video and uploaded it to YouTube. Unknown to us, black mold was growing in the corner of the bathroom. Bugs lined the window sills, a layer of grease lined the stove, bad window seals let gnats in all year round, clogged P-traps under the sinks, 20 year old carpet that held odor. At the end of the lease, they will give you a minimum 60 day notice if you'll move out or re-sign the lease. IF you do not know where you will live, there is a $30 reissue fee. WHO knows where their next rental is more than 60 days out? Evernest WILL charge you a $200 cleaning fee, even if it has been cleaned thoroughly. This cleaning has never been performed at 621 Pan Gap Rd, Unit A but they will continue to charge tenants.

Fantastic experience: Trey is the best! So informative and helpful throughout the entire process!

Fantastic experience: Trey is passionate about being the best property management company. He will listen to your needs and assess the best program for you.

Fantastic experience: I have a rental property managed by another company. I reached out to Trey to ask his opinion on a few matters. Following the conversation I plan to switch to Evernest. Trey is extremely kind, prompt, and professional. I highly recommend Evernest and Trey specifically.

Fantastic experience: Trey from Everest was very knowledgeable, polite, and he handled all of my property management needs. I will continue to use Trey and Everest and would highly recommend them to anyone!

Fantastic experience: Great company, even better guy. Ask for Trey, he will take care of your property like it was his own.

Fantastic experience: Chris Azuela with with Evernest is the absolute BEST! He responds very quickly to email and/or calls, is always friendly, knowledgeable, and extremely helpful in finding a solution for any situation that arises!

Negative experience: At first, I was very pleased with the customer service my roommates & I received. Jorge was very kind & very helpful with all of our leasing & moving in needs. Unfortunately, our AC unit broke over a week & a half ago & no one from Evernest has done anything remotely helpful. We have put in a maintenance request every day, called the office, called the maintenance number, & there is yet to be any solution. It ranges from 86-90° inside the house daily & the humidity is warping our furniture & the floors. You would think they would fix this problem with how dangerous it is for the appliances & state of the house. Someone my roommate spoke with on the phone today had the audacity to say “but you’re not staying there right now.” Dang right, we have had to evacuate the house because the coolest it gets even at night is 86°. This is ridiculous.

Negative experience: If I could give zero stars, I would — and honestly, even that feels too generous. We’ve been trying to get someone to fix our AC for over a week and a half, and we’re met with nothing but silence and incompetence. It’s currently 89 degrees INSIDE our house, and now the floors are starting to warp — but sure, keep dragging your feet. They supposedly “sent” someone out over 5 days ago, who told us they’d have to contact Everest because the unit is completely shot. We followed up, only to find out no one submitted anything, and nobody knew what we were talking about. That’s not just frustrating — that’s pathetic. Another person came out today and said the same thing, and guess what? Still NOTHING from Everest. No call. No update. No solution. You’re doing absolutely nothing to help. No replacement unit, no temporary fix, not even a basic fan or window unit — just nothing. This is beyond unacceptable — it’s unsafe, unprofessional, and honestly negligent

Negative experience: STAY AWAY. I have been a resident of 32 Woodlawn Drive for several years and I finally made enough to move out. They are trying to charge me almost $1200 on my security deposit for damage that was either present or went unaddressed upon my move-in date back in December 2020. Back then, the property was managed by PMI and I have been digging through maintenance requests and text messages from years ago which attest to the unacceptable (according to Evernest own inspection) conditions, as well as providing visual evidence for them to review. It has been a such a standoffish process & may require legal escalation. If you value your time and money, STAY AWAY.

Fantastic experience: Jorge was very helpful, kind , and professional with helping me move into my new home !

Negative experience: Evernest is solely in the business of expanding and buying PM companies. Not providing customer service or property management. I can even begin to explain the amount of time in my life I’ve wasted going back and forth with this company. I feel bad for the employees of Evernest honestly that have to take emails and calls from upset customers and tenants on a daily basis due to incompetence of Evernest

Fantastic experience: Chris Azuela provided and helped me with efficient service! replies were very quick as well.

Fantastic experience: So far have had a great experience with the Evernest team! Chris Azuela was more than helpful, quick to respond and so kind while he helped me with my lease renewal. Thanks again, Chris!

Negative experience: We rented a home from Evernest for 1 year. After move out, they are trying to deduct almost $1000 from our security deposit for damages that are clearly present prior to our move in seen in their own inspection paperwork! When we pointed this out, they claim the charges are still valid. We are in shock that even according to their own reports the damages were present before we got the property, yet they still want to charge us. We have escalated and are hoping that by putting the before and after images side by side for them we get a different outcome, but we haven’t seen any reason to find them trustworthy yet. Save yourself the headache!

Fantastic experience: The Leasing Coordinator Jorge Ferrer was very patient and kind during the process with my voucher and i really appreciate doinf business with him

Fantastic experience: I am very excited about my move today! Jorge has made this experience so seamless by giving me daily updates on my progress with the application process! I’m looking forward for the next year being with Evernest!

Fantastic experience: Chris Azuela has been very helpful the 3 years I’ve leased thru Evernest and he is getting all these five stars. He’s always been prompt and kind in his responses and explained thoroughly how everything works. He’s a top star employee!

Positive experience: Service was wonderful, Chris Azuela was wonderful! I wish the apartment and neighborhood was. It felt like living in an old crack house, and it didn’t help with the bar down the road making noise or people shouting or the gunshots being heard or the sirens ringing every hour.

Fantastic experience: Had a issue with a our hot water heater and not to say bad things but the first repairman spent an hour trying to fix it and couldn't, they sent out another repairman named chuck halloran and he was out here for about 15 minutes and got it sorted out, will prefer him from now on for repairs and maintenance

Negative experience: I rented from Evernest for two years. They are not great communicators. In the event of an emergency, there is no one to help or answer your call. For example, the fire alarm was going off in the unit below mine. It was a Saturday and Evernest failed to answer by phone or by email for a day and a half. When someone did answer, the fire department had already come and left twice. Terribly handled situation by Evernest and I would not recommend using them as your property management group.

Fantastic experience: I had experienced Air conditioner issues for several months and each time this company sent some one immediately. The last time they changed companies, and it was fixed perfectly. Evernest will not stop trying until you are happy.

Fantastic experience: I've had excellent, courteous, professional service. Responsive to my questions right away. I never thought it would go this good. I also commend the people behind the scenes. I'd give them a 5 star review. I would like to mention a few as examples of professional. Jorge Ferrar, and Chris Azuela. They have been super.

Negative experience: DO NOT RENT FROM EVERNEST! Horrible management company. When we move in the property management was Southern Realty Management but then they turn over management to Evernest and that was a horrible choice for them to do. Our payments were handled by ALE Solutions because it was through the insurance company (State Farm) that we were renting since a tree had fallen on our house. Every months rent was paid and even a dishwasher repair that we did not mess up was even paid. Now they are trying to charge us rent that has all been paid and an amount of $1625.20 for a missing light bulb and to paint all the walls in the house. When we moved in the house, we did a check in walk-through of the house with an agent from Southern Realty named Annabel Skipper and it was noted that the house had painting patch ups that did not match the original color of the walls in all rooms. I have photos and proof of check in condition, signed off by the agent from Southern Realty From when we moved in. I also have pictures and videos of the property when we left. They are trying to get us to pay to paint the walls of the house. Something that we are clearly not liable for. They even charged us rent for 10 days more while we were already gone since you had to give notice of moving out. I had spoken with one of their agents and he was supposed to put a note in about our move out but I guess he never did his job and they never got it and decided to just charge us 10 days of (prorated rent). Be ready to explain yourself over and over again because they have different agents email you with no solutions to anything stated in original emails sent. It is very impossible to get a hold of an agent once you are trying to deal with them after you move in. They make the process of leasing from them, so smooth but for the process of getting your deposit back and maintenance and moving out, they are very horrible at this. I have to agree with all the negative reviews on here saying that they are just in it for the money. They will screw you over in a heartbeat and charge you for things that you’re not liable for. Please BEWARE!!!! DO NOT RENT FROM EVERNEST or RENT PROPERTIES MANAGED BY EVERNEST! We moved out in April and they have not yet to solve any of this!! Photos to back up my review. Please don’t ask me to email you to solve this (EVERNEST). We know you don’t reply and if you do it take over 10 days and no solution.

Negative experience: at first they seemed nice and even approved my application. after going back and forth for some time witb section 8 I believed we were about done with the process and just needed for them to submit the RFTA papers to section 8. the lady I worked with first believed I needed to sign it as well although my worker has my signed part already. then after finally getting that figured out with the rental company she wanted me to turn in the portion they needed to submit. I couldn't because it i needed more than what they gave me such as proof of ownership papers. I reached out to saira I think her name was at evernest and even tried to call her and she was always at lunch. ultimately she never responded and waited a few weeks to repost the property. no response as to why I was given false hope nothing. I even asked them if they accepted section 8 before applying and was told they do and work with them often. now my family is left homeless as we moved out of our lease believing we found a home. we have been homeless for 2 months due to them leading us on and having to start over looking at places and the fear of being scammed again by a company like evernest. I DON'T RECOMMEND WORKING WITH THEM LANDLORD OR TENANT AS THEY AREN'T LOOKING OUT FOR ANYONE'S BEST INTEREST

Fantastic experience: Poor communication. I used evernest for a year. I never got any sort of updates from our property manager. They also sent me a $1000 bill in the mail. When we had an agreement if there was ever anything over $500, I would be notified. I never was... also that $1000 was for one of their maintenance people to replace a fan and a faucet. In which, the fan just fell out of the ceiling today. Would not recommend. Edit- evernest did right by me and paid for the ceiling fan to get repaired. They also paid for half of the $1000 bill.

Fantastic experience: I have had better communication with Evernest in the brief time that they have managed the complex in which I live than I had in the entirety of the time that poplar was the management company!

Fantastic experience: Saira Saucedo was very polite and very helpful and she reach out immediately after each email it was a pleasure speaking with her every time

Negative experience: I live in one of their properties now in Chattanooga. This winter has been freezing - and below freezing! Twice in the last month my heater stopped working for no apparent reason. After a couple days, it came back on. Inside the house was teeth chattering freezing. I had to leave my house and stay with a friend. The first time this happened, I reported it to Evernest and by the time they responded, the heat came back on! I told them no need to visit, thinking it was a fluke. Then it happened again and I reported it. I told them what happened before and they said they wanted to come out and inspect the system. By the time they got there (two days after the heat stopped), the heat was back. The technician checked it out and said to flip the breaker next time. BUT THEN! Evernest charged me the service fee for the 2nd time my heat went out. First, they said it was because I didn’t clean the furnace. I told them that is not flat out wrong. Then, they said that because the heat was on when they arrived, this was a “non existent issue” and therefore the service fee was my responsibility. Evernest is not concerned that I dealt with freezing temperatures inside, or that this seems to be a repeating situation. Nope, they want some extra cash wherever they can get it. I have gone back and forth with them all day. This idea they’re using to charge me a service fee for a “non existent issue” is not in the lease. It is made up bologna by their current property manager (they’ve been through 3 in the last eight months). The absurd charge and the headache conversation is why they get 1 star from me. But they had the audacity to ask that I report if my heat goes out again.

Positive experience: This has been an unusually long process, 2 months of trying to get into a home. But when I reached out for updates or information it was provided and contact was made in a timely manner. I’ll be excited when I can finally get the keys to my new home.

Fantastic experience: Toffer has been helpful and friendly any time I've had contact with him. He has been able to answer any question I have had.

Fantastic experience: Saira was amazing! All of my inquiries were worked on in a tiely fashion. We even decided on a different townhouse last minute and she made out out of state move a seamless transition

Negative experience: WARNING DONT EVER RENT FROM EVERNEST PROPERTIES THEY DONT CARE Left us with a hole in our floor for 2 months due to negligence by the contractors installing our floor and not correcting previous water damage before we moved in. Black mold in our laundry room under floor boards due to said negligence. Remember that snow we got at the begin of the month? Yea they left us without any heat for the week leading up to that. Half the outlets don’t work, everything leaks. And this is very vulnerable but since ALL of our neighbors have moved out and it’s just us, we have had a terrible roach problem and we CANNOT get rid of them. We are great tenants, pay rent on time, never missed a payment. Have fixed any damages we have caused. And yet they continue to screw us over now after they just performed our inspection they want us to pay ANOTHER pet deposit that we have PROOF we already payed. DONT RENT FROM AMYTHING THAT HAS EVERNEST AS A PROPERTY MANAGER!!!!!!

Fantastic experience: The whole process was extremely simple. Saira always answered promptly with any questions and concerns I may have had. Would recommend to anyone.

Fantastic experience: For 2 years this rental company has been great !!! They respond quickly when I needed something or had any concerns. Chris Azuela very amazing he responded quickly I loved the service he provided. I will always check their site for more properties if I ever need a place to call home.Best choice.

Negative experience: DON'T WASTE YOUR MONEY! This is the worst, most shady rental I've ever lived in in my 20 yrs of renting across the East Coast. Fees weren't charged before move-in (their error!) and then I was expected to pay immediately (1.5 months after moving in) with no arrangements allowed. My apartment is run down, poorly maintained, and honestly, UNSAFE! We were without heat for 10 days last month and now going 2 days with a bad water leak. The communication is piss poor and they send the cheapest maintenance available. Unless you are desperate or have no other options, please don't rent from them.

Fantastic experience: Sai has been a great help to us in the process of renting our first home & we are so happy with the service we’ve been provided! :)

Fantastic experience: Evernest took over as property management of my complex after our landlord sold the place, but they have been extremely easy to work with and communicative. Chris Azuela has been extremely helpful with questions and concerns during the transition, and has always been quick to respond with anything I needed.

Fantastic experience: Ms. Saira has been helping me tremendously. So far this company is doing right by me and getting things handled. My only gripe is that if you not money ready then this isn’t the company for you. Meaning you need be ready to pay things once approved because you could miss out on what you applied for. As well make sure you have time to sign things as they send it. Overall I like it and hope this is a smooth year with them.

Negative experience: Please DO NOT I MEAN DO Not apply for this company they are liers I applied for a home I got denied due to an unpaid debt I forgot about it which was 8 years ago but they issued that they would reconsider my application if I paid the balance in full I did that the same day it was only 123 dollars I did that the same day it has been almost a month since I applied and they are still giving me the run arounds. Veryyyyy sad company

Fantastic experience: Great communication and straight to the point. What a wonderful 1st time experience. Thanks evernest for this move experience and can not wait to see what's in stored. Love, peace and light.

Fantastic experience: I recently had the pleasure of working with Chris Azuela from Evernest Property Management. Although my overall experience with the company was mixed, Chris stood out for his exceptional communication and efficiency. He was always helpful and responsive, making the move-out process seamless and stress-free. I appreciate his professionalism and dedication, and I highly recommend him to anyone looking for a reliable point of contact. Thank you, Chris, for making a challenging process much easier!

Fantastic experience: I have been working with evernest for about 2 weeks. First I had Karla, then Sai and the support team everyone was very informative on what needed to be done next. Coming from NH it was a lot but they stick with you & won't give up unless you do. Amazing company glad to be renting from them.

Fantastic experience: My wife and I toured a property and submitted an application. They were very helpful with answering any questions we had and taking time to check in with us. Their efficient communication definitely helped my wife and I feel more comfortable/confident in our choice!

Fantastic experience: I've been renting from Evernest for 6 months, and they've been great. No issues at all. I recommend them. They respond quickly, and no delays Chris Azula is awesome, I've had nothing but positive outcomes.

Fantastic experience: Chris Azuela has been phenomenal in handling my issues as a tenant. This is great to see after the last few people in their position were less than desirable when it came to punctuality. Thank you Chris. You have been a huge help.

Fantastic experience: I've been a teanant for 15 years at Brown Estates. I had a issue with my lease and Chris Azuela resolved my issue in a timely manner thst work with lease. Thanks Chris.

Fantastic experience: saira with evernest was very helpful during my application process! had some email issues and she was fast to respond and got me where i need to be.

Fantastic experience: So far so good! They have been super responsive and any issues along the way they have taken care of. Thanks so much!

Fantastic experience: I’ve been renting from Evernest for going on a year. The communication with Chris Azuela is great. I would definitely recommend them to anyone.

Negative experience: Total Disaster...they have made no attempt to communicate...no emails, no notes, no mail, not even a phone call that was promised....had got squatters and since they are based in California they did nothing about it...could have got them out in 4 days but just ignored it so the squatters stayed there for 2 months before stealing everything I owned...in my experience that's NOT Management at all!!!!....I have not heard from the landlord since the transfer from Generation Property Mgmt because I went there and was told by them. How do I get ahold of my landlord instead of some girl who is in a hurry for some reason promising that the landlord will give me a call at a specific time..which apparently never happens....they ignore there tenants so they can take your money. I tried to go to the office in chattanooga haha it's an empty building plastered in missed UPS package notes.....and I cant believe generation transfered my lease to another management company IN THE MIDDLE OF MY YEAR LEASE just to get my address wrong and everything....then argue over the phone with me telling me The Address I been at for 6 months is wrong*** like I'm staring at the huge numbers on my door that have been there since probably the 1990s***...I feel Cheated and Disrespected...they have Clearly shown they do NOT Care at all about there Tenants in Tennessee...and not getting the 2 SQUATTERS removed after they were told multiple times about them resulting in me losing everything...literally. I called 4x today and was told again that the landlord would call me back very soon.. all lies...be very cautious if you do have to rent from them and take pictures and Google timeliness and screenshots of every rent payment as well...and if you want to get ahold of someone who can actually be of help Then you might need to get a jet or something so you can just go to them in cali smh....the Best of Luck to all Tenants

Negative experience: DO NOT USE! Property Manager Kathryn (Katey) Lavoie and Trey Maclin falsely accused me of having unpaid debt to one of their 'trusted vendors' when told I had to have concrete work done through their company before they would represent me. They offered no receipts or opportunity to reconcile the debt even though I have NO unpaid debts to ANY vendor. When I asked for receipts of unpaid debt and for leadership involvement, they have gone silent. This is defamation, slander and libel. Someone is lying and lazy and is looking for an excuse. Still waiting on that phone call Katey and Trey...

Fantastic experience: When my closing was delayed-which meant delays in vacating my rental property-Kat Encisa was understanding and warm in helping me navigate all the challenges as they arose. Throughout my rental experience, Kat was always responsive and solution-oriented which was a great comfort! Thank you!

Fantastic experience: The Evernest team has been very responsive during our rental period of over two years. The responses to maintenance and other issues were handled very quickly and to our satisfaction. I would highly recommend them to anyone looking to rent a home or for a management company.

Negative experience: Very inexpensive, but you get what you pay for. I have had Evernest as my property manager for roughly 6 years. My tenant has requested maintenance for issues she caused and agreed to pay for, but each time, I have to contact Evernest multiple times to get a tenant charge-back enacted so I can be reimbursed for the maintenance my tenant requested. Lately, I'm owed north of $750 and now my local property manager won't even respond to me. They operate in a manner which is a complete conflict of interest, in that they charge tenants a "convenience fee" so of course, they don't want to frustrate the tenant and lose the convenience fee. As a result, I have to micro-manage my property manager. That defeats the entire point of having one.

Fantastic experience: Chris Azuela was great! All my questions were answered quickly and fully. No issues or problems.

Fantastic experience: Great business to be renting under! Especially Chris Azuela who has been a huge help to me and my family in our time of need and I couldn’t be more grateful to him and evernest for always working with us on every occasion!

Fantastic experience: Saira was my agent she was awesome. She was very informative and knowledgeable of the property. Also responded to my questions in a timely manner.

Fantastic experience: I appreciated the texted communication and chat with a human being when I was searching for rentals. Often that search can be overwhelming (or inundating you with AI generated emails or even phone calls the moment you click on something) and that did not happen. The communication was professional and personal without being pushy.

Negative experience: Do not rent for these liars! I have had an ongoing problem for 4 months about a leak and overage on my bill. Chris and Raquel have refused to provide me with the actual leasing mangers information so that I can communicate on my own behave. You always have to reach out to them they never touch base with you. I was charged for a pest control even though everything was to be take.

Negative experience: DO NOT RENT FROM EVERNEST! I have been without AC for 8 days in some of the hottest weather in recorded history and cannot even get a call back for an update. Don’t know why anyone would say this company is good at communication when I’ve received none. Even the guy who came to look at the AC unit (7 days after evernest was made aware of the issue) that they were dragging their feet and needed to install two window units until the issue was fixed. He even told evernest this when he spoke to them. Did they call to give us an update? No. Have they installed the window units? No. Do we have any idea when we will have AC or how this is being taken care of at all? No. I just signed my lease. I just moved in. And now I’m stuck for a year dealing with the worst property management company I’ve ever rented through. EDITED TO ADD: Ended up being 50 days without AC and they’ve told us we will not be reimbursed any rent because per our lease “temporary” breaks are not eligible for reimbursement. They will be hearing from me everyday until this is fixed. Additionally, will be filing a complaint with BBB. DO NOT RENT FROM EVERNEST. ONE YEAR LATER: Nightmare from start to finish. Move out process has been totally jacked from the handling of the security deposit, prorated rent, etc. Currently pursuing a lawsuit against Evernest. DO NOT RENT FROM EVERNEST!!

Negative experience: They seem great at first but I promise it’s too good to be true! Save yourself the time and money and DO NOT rent from these people. They do not care about their tenants or their health. The day we moved in there was roaches everywhere and we had no heat in December! Since then we have been without heat/air 5 times which you can be without weeks at a time. We have had 2 leaks one of which still isn’t fixed and the roaches are still here! They will not waive our lease break so we can afford to move out of this dump before our lease is up even though we are living in a health hazard with 2 kids!

Negative experience: Terrible maintenance department in Chattanooga TN. They have a scam in place to charge you for problems with the rental property, including the appliances breaking down, and with no intent to actually fix the problems. I do not recommend using this property management team or renting property that they manage.

Negative experience: DO NOT RENT WITH EVERNEST! You can't get a single phone call from them, they only communicate via email. So if you have questions or requests, you either don't get a response or you get one weeks later. We've had so many maintenance requests be deleted. We still have a request open from last year. Even the owner didn't couldn't get a hold of them. Vendors are refusing to work with them because...no communication. The only time I did get a hold of someone was when I pretended to be an owner wanting to do business. The man took our info and forwarded us to the correct people, who then forwarded us and forwarded us. Aparently they have so many positions that literally no one is the correct person to deal with. They continue to 'pass the buck. Please, do not use these guys.

Fantastic experience: Evernest has been very helpful with everything from facilitating my viewing to coordinating with me on all the steps needed to move forward with my desired rental unit from them. Saira Saucedo hasn't been working my case long, but she's been excellent so far and I look forward to working with her as we finalize things.

Fantastic experience: Saira has been a great help in the whole application process, from application to move-in. Much better customer service than we have experienced with other property management companies.

Negative experience: This company is horrible with communication! I have been trying to get a couple of urgent situations handled for a couple of months now and someone has yet to reach out to me. They raised my rent in addition to adding extra fees that you have no choice but to agree too. They will do their best to ignore you but love to send out first of the month rent reminders. The property is great but management is horrible!!!

Fantastic experience: Saira Saucedo and Karla Hernandez both are top notch. Both answered all my questions quickly. They made the renting process a breeze to the point of approval. Looking forward to working with them both in the future.

Fantastic experience: Chris Azuela has been patient and resourceful and I really appreciate his and promptness and professionalism. He listens and is very responsive. He truly gets the job done and I appreciate his assistance. Thanks Chandra

Negative experience: Horrible management I have had a water leak under my home for 2 months. My water and sewer bill has tripled. I can not reach the property manager and neither can the customer service rep. This company does not care about their property nor the tenants. I need a resolution asap. My water and sewer bills have gone from $20 to $80, highly unacceptable.