HomeRiver Group Chattanooga

Fantastic experience: Thank you Christian for helping us get the information we were looking for!

Fantastic experience: Christian was very helpful and great

Fantastic experience: LR (louise) was great! A ton of help, great customer service and answered all my questions in a timely manner! Absolutely recommended.

Fantastic experience: Christian was professional and warm. Thank you very much!

Fantastic experience: Nice quick customer service from Christian !

Fantastic experience: Christian was able to provide the information that I requested

Fantastic experience: Christian was amazing with answering all of my questions!

Fantastic experience: Chistian gave Great customer service and answered all my questions correctly I appreciate him.

Positive experience: There are quite a few reasons to avoid this management company like the plague. 1) Maintenance requests are often delayed, done poorly, or outright ignored. I've had my garage flooded multiple times and they are unable to "get fixes approved" in a timely manner. Negligence like this causes damage to tenant property AND owner property. 2) Very difficult to talk to anyone on the phone to resolve issues. Hours say open at 9 yet I call at 930 and theyre closed. I call corporate to request operating hours and they say "call back in 2 hours". What?? 3) MULTIPLE times have I had charges mistakenly posted to my account. 600$ there, 150$ there. Once i pull enough teeth out to get ahold of someone, they fix it. But i can't help but think they're trying to rip people off. Comcast pulls the same shenanigans when they "accidentally" double charge people's credit cards. I keep a close eye on things like this, but I know some people trust companies to do things correctly, and are likely taken advantage of as a result. Sadly, we live in a time where choosing a rental company to work with is hardly an option. So if you find yourself in the position where you are forced to use this company to have a stable home, just treat this review as advice on things to watch out for. Edit: Riley definitely did a good job helping me out with my issues. Definitely deserves a bump up in rating.

Fantastic experience: Thanks so much Oman.You was extremely helpful.

Fantastic experience: OMAN WAS AMAZING HELP I LOVE HER SO MUCHHHH I DEFINITELY RECOMMEND

Fantastic experience: Oman was a great representative that answered all my questions and was very kind

Fantastic experience: Homeriver Group has been very responsive during our time as a tenant and in our search for a new home. Thanks OMAN for your help today.

Fantastic experience: Lovely: she was very patient, very kind and answered all my questions kindly. Thank you Lovely, you stay Blessed

Fantastic experience: Lovely is her name. She was so nice over the phone and helpful. I want to do business with her again.

Fantastic experience: Riley has successfully renewed my rental properties at Collier Place. I appreciate his professional approach and attention to detail.

Fantastic experience: Riley Kurtts has been my point of contact at HomeRiver for the last several years, helping me manage four doors in Chattanooga. He is responsive, knowledgeable and professional. If you want a reliable resource to assist in managing your property, look no further. I highly recommend him.

Fantastic experience: I can't recommend working with HomeRiver Group enough. Your rep Riley Kurtts has made everything easy. Always available to help and easy communication. Riley Kurtts is my go to property manager.

Fantastic experience: Whenever we've had an issue with anything, HomeRiver is right on top of it and gets the job done very fast. Great communication as well. And Riley Kurtts is THE BEST PROPERTY MANAGER in Chattanooga, TN!! Thank you Riley for everything you do!

Fantastic experience: I had an issue with wildlife in my yard and potentially in my basement. Riley advocated to get things checked out and was able to quickly get the problem taken care of.

Fantastic experience: Riley helped us out with our bill issues, and made the crediting proccess very seamless! Thank you

Fantastic experience: Ryle, did great with each step of getting me settled into my new place. This is a totally new location for me, Ryle was my sounding board for numerous questions, lots of who is… or where is, he was happy and patient with every question. I thought back to other properties I had been involved with and none were handled as expertly as this one. I wish he was portable, what a treat that would have been. I would liked to have posted images, but walls and floors are not very appealing. Give me a week and there will be a major difference!. Dinner somewhere in the future, of course my treat!

Fantastic experience: Phil is amazing! We had an issue getting in a home he acted with urgency, while keeping the confidentiality of the home until we got in. I am looking forward to working with home river group and they will be hearing from me.

Fantastic experience: I love them. I love Riley he always answers back immediately and make sure whatever I need gets taken care of! Keep being amazing guys!

Fantastic experience: Yes lovely is great person to work with

Fantastic experience: Lovely provided excellent customer service to me today I really appreciated her kindness

Fantastic experience: Ms. Lovely was great on helping me with my new home

Fantastic experience: Riley manages my properties and does a great job keeping things in order with prompt communication.

Fantastic experience: Lovely was very nice, patience and professional I'm very grateful.

Fantastic experience: My property manager Riley is very responsive and proactive, a problem solver, rental in his hands, I am virtually worry free!

Fantastic experience: Lovely was a great assisted me in all questions !!

Fantastic experience: HomeRiver Group manages all my properties. Riley is my property manager , and does a great job. Kenny

Fantastic experience: Riley has been an effective property manager for us in Chattanooga. When you live out of state, it's important to have a manager you can trust. That's Riley. He's always shown professionalism and a practical understanding of property management. From handling tenant complaints to ensuring timely maintenance, Riley's attention to detail and proactive approach have made property ownership stress-free. He sets himself apart with his reliability and dedication. Riley is a trustworthy property manager, so you don't have to worry about your investment. As a result, repairs and tenant turnover are reduced when issues are handled promptly. And as owners, we have been able to focus on other priorities, knowing their properties are well taken care of. Thanks, Riley!

Fantastic experience: Matt was great! Came in found the issue and had a quick solution. Had great conversation as well. I would recommend him to any and everyone!

Fantastic experience: Excellent service from Lovely thanks so much for your help

Fantastic experience: Lovely was a great help and a pleasure to talk to, she Fulfilled all my requests in a timely and appropriate manner and was very sweet while doing it

Fantastic experience: Very fast turn around time on applications. Louise and Ruthanne were very helpful.

Fantastic experience: The house is new, perfect size, good location for me, close to relatives. The attendant on the phone, Lovely, was vey cordial and gave me all information I needed. Thank you

Fantastic experience: Lovely was very helpful and assisted me with what was needed to fulfill my needs with good energy,she needs a raise.

Fantastic experience: Lovely helped with my application questions- was very helpful and kind.

Fantastic experience: Lovely was very helpful in answering questions about our house and explaining the process of how to move forward. As well as sending us the necessary tools and links. Thank you

Fantastic experience: Put in a maintenance request for issues I had with my place. Riley helped to manage my maintenance request with ease and got things fixed quickly!

Fantastic experience: Tarsha Sanders was our leasing agent and she was absolutely wonderful! She 100% cares about her clients, and we felt super comfortable asking her questions, and she gave honest answers. Never had trouble getting a hold of her over the phone either. Tarsha truly cares about making her clients happy. Thank you Tarsha!

Fantastic experience: Tarsha Sanders is a great leasing agent! She was extremely communicative of our application status during the process and was very welcoming with accommodations and all of our questions. My only complaint is that she lives in Memphis and we weren’t able to shake her hand in person. Thank you Tarsha!

Fantastic experience: Very helpful & accommodating. Tarsha was our leasing agent & helped us from the jump. From touring the home, the application process, to now moving in less than 2 weeks after touring, Tarsha has been professional & communicative.

Fantastic experience: Riley was able to help me after hours and made move in super easy! Excellent tenant service!

Fantastic experience: Riley managed my maintenance request to get my AC unit fixed. Great follow up to make sure the job was done right!

Fantastic experience: Riley was amazing. They handled my maintenance request quickly and kept me in the loop the entire time. Everything was fixed fast and stress free and I really appreciate Riley’s help.

Fantastic experience: Riley helped to manage my maintenance request with ease and got things fixed quickly!

Fantastic experience: Riley was absolutely wonderful and was so prompt and got things fixed so quick!

Fantastic experience: Riley was Awesome!!! Got my maintenance issue resolved quickly!!!

Fantastic experience: Riley Kurtts did an excellent job taking care of my maintenance request.

Fantastic experience: Tarsha Sanders has been our leasing agent and when I tell you this lady has gone to great lengths to make this entire process smooth for us I absolutely mean it! From the application process (and calming my nerves) to answering all my questions at various times throughout the day - she’s been a saint! Definitely recommend her and the Home River Group. Cannot say enough good things!

Fantastic experience: Tarsha is an absolute ROCKSTAR! Loved working with her. Answered all questions with an incredible attitude. Thanks Tarsha!

Fantastic experience: I spoke with Lovely regarding questions about a house i was approved for. She was considerate and listened to my concerns

Fantastic experience: Lovely answered my call and was very professional and kind. She made a difficult conversation easy and took ownership.

Fantastic experience: Nelson Virgo is the MAN! Tarsha Sanders is such an easy going enjoying character. Very good people!

Fantastic experience: Riley is great! Helps get everything done in a timely manner

Negative experience: This has been the worst company to deal with and Riley is by far the worst to communicate with and actually do his job. I would never use this company literally go anywhere else

Fantastic experience: Balaoo was helpful. I struggled to understand because of her accent. But over all she was good.

Fantastic experience: Riley has always been very helpfull every time I need assistance and quick with getting things done. I’m impressed with the past of things when needed repairs for anything or help with even just. Question.

Fantastic experience: Riley has been very kind and helpful with the move in process and answers any questions we have. He is always quick to respond. Hes been a pleasuret to work with.

Fantastic experience: New AC unit working great thank you so much RILEY for getting the push on that and make it happen!!!!! you’re always right on point every time thank you so much, RILEY

Fantastic experience: Riley with Home River Group in Chattanooga has been great to work with!! Riley will reply quickly with effective communication. Riley also has a great problem solving mind and provides excellent customer service. Thank you, AJ

Fantastic experience: Riley is the best property manager. He is fast to respond if issues arise with the property and to check back to make sure the issues were resolved.

Negative experience: Worst experience ever! House we moved into in July 2024 was dirty, unkempt and had many repairs needed that were not done for months. When we moved out they tried to bill me an additional $6000 even though I paid all rent and the early termination fees! Sent them proof of all payments and they claim a clerical error and are still trying to bill me for utilities I already paid. Cant ever get anyone in the office. Leave messages and no respnses. Would not ever recommend this property management group. If the place your are looking to rent from is managed by Home River run! Find a different place! EDIT- they have asked for a 5 star review just because they fixed the account error and are sending my security deposit 2 months after move out. Still 1 star or less since multiple repairs weren't completed even though asked for....fridge had white mold in it and they refused to replace it....septic issues every 2 weeks and wasn't fixed for months and I had to hound them to fix it....still don't trust this management company!

Fantastic experience: Home river group has made our home leasing process so wonderful! They are always responsive to concerns and have helped my family enjoy renting a home with ease! We love Home River Group and our property manager Rylie is amazing! Our home is beautiful and so well cared for! We may never leave!

Fantastic experience: Property Manager Riley HRG Chattanooga, is always attentive and responsive!! This has been the best rental property company that we have had the pleasure to rent from, they are always there when you need them and if anything goes wrong they are quick to get it fixed! Definitely recommend using this property rental company 10/10

Fantastic experience: Taylor was the absolute BEST!! I'm at a loss for words on how much i appreciate her for assisting me with the process of getting everything completed. She communicated with me every step of the way and I am very much appreciative of her. #igotapproved

Fantastic experience: I really appreciative of HomeRiver Group for not only for timely fashion in which our problem was resolved very quickly and we appreciate that HomeRiver Group listen to us and that they were very dependable. Thank you Maurice for calling and making sure that everything was resolved.

Fantastic experience: I worked with Christina Scott and she was easy to reach and always responded very quickly if I left a message. She is an outstanding contact and rental agent.

Fantastic experience: My property Manager Christiana Scott is the best made sure my move was good made sure all my services was turned on she Is Great Thanks for being a great property manger it was a smooth transition she was quick to respond to all text and messages

Fantastic experience: I just wanted to take a minute to give a shoutout to Christina Scott. She has been very helpful, knowledgeable and friendly. She has always been willing to go above and beyond.

Fantastic experience: Christina Scott has been amazing to have as a property manager. She’s fair, professional and great communication!

Positive experience: The property manager (Christina Scott) was very patient when needed. Communication wasn’t the greatest but that’s a common thing now that everyone is so busy trying to survive . When things needs fixed, never had to wait too long before someone was out to fix it.

Negative experience: Most unprofessional and rude! The Chattanooga office never answers the phone or returns messages. They never respond to emails either. IF you do happen to get someone on the phone, Christina Scott is one of the most rude, ill-manered, viscous people you will ever encounter. The rental property we rented was built in 1969 with very little upkeep. It is listed in public records as "sub par" yet when we turned in a maintenance request due to black mold, rot around the bathtub and subflooring, we waited months for repair. Then when the repair was completed, we were billed 4k for a shotty tub replacement that did not address the subflooring or black mold. Personal medical examination reveals mold in our blood work. Filed a complaint with the Better Business Bureau, Attorney General and Chattanooga Housing Authority. Christina hung up on us when we were attempting to communicate. I advise you DO NOT RENT or list any properties with this highly unprofessional company. Research reveals HomeRiver Group has been involved in many lawsuits that are available in public records.

Fantastic experience: Christina Scott has been a great partner to work with. She is responsive, looks for the best options and opportunities to ensure the properties are well cared for and the tenants get the best options to live in an environment they enjoy.

Fantastic experience: Christina was very attentive and professional in resolving a plumbing issue with one of my properties. She kept me updated daily, and very quickly provided me solutions. Thank you, Christina, for knowing exactly what to do and keeping me mind at ease.

Fantastic experience: Christina has been great to work with! She is quick to respond and always accommodating with my asks.

Fantastic experience: Christina was super helpful in navigating both the moving in and moving out process. She was quick to respond to texts and messages, and she promptly answered any questions we had arise. We lived in a duplex managed by HomeRiver for two years, and we would recommend them to others looking for a good property management company to rent from.

Fantastic experience: Since becoming a tenant with, I’ve had the pleasure of working with Miss Christina Scott, who by the way has been a huge help. When I got in a bind with my rent, she was willing to cooperate with me as best as she could to rectify the situation. Her willingness to help and the support she’s been able to give me, are two of the main factors as to why I enjoy being a tenant of HomeRiver Group Chattanooga.

Fantastic experience: Riley is an exceptional property manager. He takes great care of the properties he manages. I highly recommend Riley and HomeRiver Chattanooga.

Fantastic experience: Mom had been living at her residence for 40 years, and under the management of HomeRiver for about 5 years, the move was bitter sweet however we made it, thank you Christina Scott for always returning my phone calls promptly and making sure Mom was doing ok. Again I say thank you tenant daughter.

Fantastic experience: I have had great experiences working with Property Manager Riley. He always goes the extra mile to make my life easier. He is an individual of high character, and great understanding.

Fantastic experience: ⭐⭐⭐⭐⭐ Riley at HomeRiver Group is fantastic! He made the everything stress-free. His professionalism and dedication to providing an excellent experience are unmatched. Highly recommend!

Fantastic experience: I always enjoy working with Riley K with all of my real estate dealings. The creativity and knowledge he has within the Chattanooga market is excellent.

Fantastic experience: Christine Scott at Home River has been responsive to our issues regarding the lease of our new home and has resolved those that she could. We love our new home!

Fantastic experience: Not only was the move in process a breeze, but this has honestly been the best renting experience I've ever had. Christina Scott, my property manager, is extremely responsive and has professionally handled any issues that I've had. I plan to be staying here for quite awhile!

Fantastic experience: Recently, my AC went out. My property manager, Christina Scott, contacted me and arranged for a tech to come out to repair it. She made contact with the tech and let me know when he would arrive, and she followed up to make sure the work was done. She is an example of excellent customer service! The techs cane out at 9:30 that night and worked until my air was working again! I very much appreciate all of them!

Negative experience: Doesn’t take care of properties they manage. They allow multiple renters and tenants not on the lease. Zero care for the neighbors who have to suffer the consequences of their “management”. Very unprofessional.

Fantastic experience: I had a great service tech! He was nice and done his job good! You can have back anytime I would appreciate him ‘He is right on time! Have Blessed Day! Thank you

Negative experience: Switch utilitilities out of my name without any notifications and charged me late fees and said I would have had to pay them anyway so I couldn't be reimbursed. Just bad business. Maintenance sucks they just do patch work half fix things or ignore what you asked to be fixed. Just lack of communication and a bunch of other irritating things. Just like any other slum Lord property managements that go up on rent. I definitely wouldn't recommend no one to rent or ever consider renting from them. They took over the property I stayed in over 5 years and it's been hell ever since.

Fantastic experience: I was nervous about moving and how hectic it can be. Heather Robinson has been so great to work with! She is kind, professional, and attentive to the needs we had. She has really made this process so much easier on me.

Fantastic experience: Jaime Jackson Hooper is an amazing property manager. Very professional. I would recommend her an this property management company to take care of your properties!! Ask for Jaime you won't go wrong!!

Negative experience: HomeRiver Group has fallen off the rails. As an owner with 65 rentals, including 38 doors in Chattanooga, I was forced to leave HomeRiver after a mountain of errors cost me a small fortune. My property manager's neglect to submit Section 8 Requests for Increases on time, on correct forms, or submit updated leases cost me months (and in one case 2 years) worth of increases across multiple properties. Their countless errors from their Accounting department has exhausted my bookkeeper. There were multiple incidents where they failed to charge correct rent rates, and in one case, did not charge rent at all. They overpaid a contractor by ~$2K. Thankfully, the contractor had integrity and reached out to me directly after 6 weeks of getting no response from HomeRiver. They switched utilities into their name for 2 tenants going through an eviction and billed me for it...I'm trying to get rid of these bad tenants and now I'm paying for their utilities?? They are withholding ~$25K that is owed to me for an indefinite amount of time until they get around to closing out my books. The manager at this location is overwhelmed and claims to have no authority to do anything regarding accounting questions or errors. I waited 2 months to get responses regarding accounting errors. When they finally paid out security deposits, they paid them into another business entity's account. They moved a property that belongs to another business into my portfolio resulting in another business' expenses being taken out of my rents. My contract ended with them weeks ago and I'm still waiting for tenant ledgers, final payout and owner statements. Even the VP of Operations who oversees Chattanooga and other locations has been slow to respond. One of my properties sat vacant for 5 month including peak renting season. My new property management company rented it within a month for MORE than HomeRiver had it listed. They have experienced a huge staffing turnover. I think Property Manager, Heather Robinson is about the only competent person remaining. Their other great employee (Bryanna Burns) resigned. I had written a positive review mentioning her several months back when employees were soliciting 5 star reviews because the company was having a contest to financially incentivize employees with the most 5 star reviews that mentioned them by name. If you see a lot of 5 star reviews from spring 2022 that mention employees by name, it's likely because they were being solicited. I strongly advise owners to avoid doing business with this company. They do not have their act together!

Fantastic experience: Heather Robinson is an absolute asset to HomeRiver. She is an amazing individual who truly cares about her work and her tenants. I honestly can’t thank her enough. Thank you!!!!!

Fantastic experience: Heather Robinson with Home River Group is hands down the best property manager I have ever dealt with. She takes care of our property like it was her own. She is always quick to respond and has handled every issue promptly. I recommend her highly.

Fantastic experience: I have worked with two amazing people here, Heather and Jamie. Jamie assisted me in the very beginning even when she didn't have to, she took my call and got me right where I needed to be. Heather has been very responsive and accommodating. She's still working to make sure everything is right and tight. Great customer service is hard to find. We have stumbled upon a blessing here. Thanks to you both!

Negative experience: Locked us out before our lease was up. We were in process of moving. When we got back in items were gone, and there was no forced entry. Call and reported but try they brushed me off. So only option is to call police.

Fantastic experience: Riley was very helpful in our search for a rental in Chattanooga. In the end we went a different direction but we saw some nice properties and service was great.