Dylan Theodorovich Published on Google

2 months ago

Fantastic experience: BJ did such a great job installing a faucet for us. Great communication, really fast installation and it looks perfect! Thank you.

Michelle Scrogham Published on Google

2 months ago

Fantastic experience: Justin done a good job he didn't leave a mess and he was very quick to fix my toilet. Justin is so very friendly I like that in a person so Thank you Justin I appreciate you

Joseph Steere [email protected] Published on Google

2 months ago

Fantastic experience: Thank you for sending BJ out to fix my drain. Friendly, fast, and professional!

Dechaun Lewis Published on Google

2 months ago

Fantastic experience: Bj, good experience he came to check on plumbing. My toilet string was broken, he fixed it without me asking

Property Management of Louisville & PML Real Estate Group

Thank you for the 5-star review! We're so glad you had a good experience with Tim Payton. We appreciate your support and hope to help you again in the future!

Lainia C (Lainey) Published on Google

2 months ago

Fantastic experience: B.J. Puckett came out to my apt today and was nothing less than amazing...He doesn't rush any of the processes...He took his time to explain every detail of anything he was doing and even went the extra mile and helped with some nailing on my son's desk chair in his room..He is very polite... professional and an easy going guy to talk to..Great asset to this company and even more of a blessing to me...Very knowledgeable and taught me a few things I didn't know and very honest if something wasn't his strong point as well..very pleased with his work ethic and wouldn't hesitate to ask for him in the future..Thanks so much

Property Management of Louisville & PML Real Estate Group

Thank you so much for this incredible review! We’re thrilled to hear about your positive experience with B.J. Puckett. He truly embodies the values we strive for at Property Management of Louisville — professionalism, kindness, and a willingness to go above and beyond.

We’re so glad he was able to assist with your maintenance needs and even help out with your son’s chair. It means a lot to us that you took the time to highlight his honesty, patience, and knowledge. We agree — B.J. is a great asset to our team and we're lucky to have him.

If you ever need anything in the future, don’t hesitate to reach out — and we’ll definitely pass along your kind words to B.J. as well. Thanks again!

Nicholas Snider Published on Google

2 months ago

Fantastic experience: Extremely fast service, put in a request around 11pm and received a call around 11 am about resolving the issue. B.J. Puckett was the serviceman

Jb Hoffman Published on Google

2 months ago

Fantastic experience: Tim Payton did good work and his best to help fix my broken door

Benjamin Grubbs Published on Google

2 months ago

Fantastic experience: Justin fixed my sink quickly and spent his time checking it out. I would highly recommend him for any home plumbing fix! I appreciate excellent service and that is what I received.

Sonja Boyd Published on Google

2 months ago

Fantastic experience: Thank you so much bj if it wasn’t for him today I thought we would have to go through the weekend without our toilet being unclogged but he got her and less then 5 mins was all done

Kenneth Hendrix Published on Google

3 months ago

Fantastic experience: TIM PAYTON IS AMAZING!!! FRIENDLY, COMMUNICATIVE, HELPFUL, WILL SHOW YOU WHAT TO DO IF IT’S SIMPLE FOR THE FUTURE, BEST MANAGEMENT/MAINTENANCE I’VE EVER DEALT WITH!!!!

Nicole Bennett Published on Google

3 months ago

Fantastic experience: Tim Payton did an uh-mazing job today. Very helpful. Ask for him every time!

Brittney sible Published on Google

3 months ago

Fantastic experience: Tim Payton came today 2/18 and checked out my drain for me that wasn't draining properly and was able to snake it and put some stuff in there and get it running. He sat an explained everything he was doing so I wasn't left in the dark. Definitely appreciate what he did

Property Management of Louisville & PML Real Estate Group

Certainly! Here’s a thank you response for the 5-star review:
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with B.J. Our team takes pride in providing prompt and communicative service, and we’re glad B.J. could quickly resolve the issue with your sink. Your appreciation means a lot to us, and we’re always here to help with any future needs.

Best regards,
The Property Management of Louisville Team

Ryan Henderson Published on Google

3 months ago

Fantastic experience: BJ was very prompt, courteous, and clean. He showed me what was stopping my drain and as a father to a 12 year old girl I was not surprised…at all. Highly recommended!

Tychan Forehand Published on Google

3 months ago

Fantastic experience: I just want to say Sam Wilson did awesome across the board when she came to do a few things at my apartment she was very sweet , respectful, and she is very hard worker left my house clean after her work I’m definitely going to give her 10/10

Layne's Calling Official Published on Google

3 months ago

Negative experience: Absolutely horrible customer service! This company recently took over our property from our long term landlord in new albany. We have lived in the same residence for over 10 years an have never had a late payment once in that 10 years, weve actually paid early and multiple months ahead multiple times, but since they have taken over management somehow our check gets lost in the mail the past two months, and their pay portal has refused to allow us to login. When we call they refuse to take payment over the phone or help us log into their portal! We have yet to be able to actually be in contact with an actual live person, they fail to return calls but are quick to send eviction notices, even when we have stated the payment was placed in the mail days before our due date, yet with the recent snow mail delivery had been delayed several days. Its really a shame that im highly considering moving at the end of our lease because of this!

BIg Head Published on Google

3 months ago

Fantastic experience: Tim got the job done quick.

Lindsey Simmons Published on Google

3 months ago

Fantastic experience: Tim, who came to help with the plumbing, was both knowledgeable and friendly

Ashley Smith Published on Google

3 months ago

Fantastic experience: I had a great experience with Tim Payton today. He fixed our sink in a short amount of time and made it so that a hole in my bedroom floor was safe to walk on and around while we wait to get it properly fixed and he was very polite and understanding

Property Management of Louisville & PML Real Estate Group

Thank you for the 5-star review! We're happy to hear that Justin did a great job fixing your toilet. Providing prompt and reliable service is always our goal, and we're glad he delivered. We’ll be sure to pass along your kind words to him!

madie lancaster Published on Google

3 months ago

Fantastic experience: Tim is wonderful! Great at explaining what’s going on with the issue & how he planned to fix it!

sheila charette Published on Google

3 months ago

Fantastic experience: B.J Puckett came to fix light on water heater and I was very appreciated his work and he affects the issue. Was very thorough and respectful I would definitely have him come work on it again five stars all the way thank you BJ for your hard work

Property Management of Louisville & PML Real Estate Group

Thank you for the five star review. We are happy to hear Tim Payton was able to fix your water heater efficiently and thoroughly. We appreciate you sharing your satisfaction and will be sure to pass along your kind feedback to him.

PinkMenGuu Published on Google

3 months ago

Negative experience: Well turn the keys in when our lease is up don’t expect to get them any sooner

Property Management of Louisville & PML Real Estate Group

Thank you for your review.

We do not expect keys sooner than the lease end date, and access is not provided beyond an active lease term. Once the lease concludes and keys are returned, the move-out process proceeds accordingly.

Lease terms and procedures are applied consistently and uniformly to every resident to ensure fairness and proper management. If there is any confusion about your lease dates or move-out responsibilities, our office is happy to clarify directly.

C. Brown Published on Google

3 months ago

Fantastic experience: Property Management of Louisville deserves every bit of this 5‑star review! I applied for a property on Tuesday morning and by today I was already approved. the speed and efficiency blew me away. S, K, and J did not miss a beat. Their communication was clear, friendly, and incredibly professional from start to finish. As someone who has rented for many years, I truly appreciate how seriously they take fair housing laws. The process was transparent and consistent they checked credit, background, and verified income at three times the rent, all through a fully digital system. Because everything was handled online, the turnaround time was unbelievably fast and completely stress‑free. This is what modern property management should look like. If you want a smooth, fair, and futuristic rental experience, Property Management of Louisville is the gold standard. I couldn’t be happier with how easy they made the entire process.

Property Management of Louisville & PML Real Estate Group

Wow, thank you for such a thoughtful and generous review. This truly means a lot to our team.

We are thrilled to hear that your application experience was smooth, fast, and stress free. Our leasing team did not miss a beat, and we are proud of the professionalism, communication, and care they bring to every interaction.

Fair Housing compliance, transparency, and consistency are core to how we operate, so it means a great deal to hear that those values came through clearly during your experience. Our goal is to make the process straightforward, accessible, and fair for everyone, while using modern tools to keep things efficient and easy.

Thank you for trusting Property Management of Louisville and for taking the time to share your experience. We are so glad we could make the process a positive one and we look forward to continuing to serve you.

lauran vanmeter Published on Google

3 months ago

Negative experience: All the five star ratings are about maintenance, which I can agree with. Very nice a timely with maintenance requests. And all the negative reviews are about customer service, also agree with. Good luck trying to talk with these people, even management is rude. I Called about two months before my lease ended, asked to leave a month early because we was moving and leave the security deposit in my place. Was told no because they didn’t know what damages had been done so I needed to stay my entire lease. They couldn’t send someone out to check it out like they would have to do anyways? Okay. Now it gets to a week before my lease ends. call them to let them know that I’ve moved out and asked when to drop the keys off. They tell me that a 30 notice wasn’t given saying I was moving out. I’m sorry? I called two months before my lease ended, told you I was moving, didn’t sign the renewal, and that wasn’t notice enough? So he said that we will be liable for another months payment at the apartment and he will put it in that we are giving out notice. So let me get this straight, NOW you put it in that we’re giving our notice but you couldn’t do that when I called 60 days prior? So we call back and speak to management and she says that it has to be a written notice that we are leaving, via email. We informed her that the prior guy said nothing about written and he said he would take the call as our notice. But she said she has it on a call log that he did inform us it was written. I’d like to see that because he did, in fact, not say that. So if we had never called back, they would have got us for probably another month after this already added on month. Seriously money hungry company.

Property Management of Louisville & PML Real Estate Group

Thank you for taking the time to share your feedback. We are glad to hear you had positive experiences with our maintenance team, as timely and respectful maintenance service is a priority for us.

Regarding your concerns about lease end procedures, we want to clarify that our office follows the same written policies for every resident, without exception, in accordance with Fair Housing laws and the terms of each lease agreement. All residents are required to provide written notice of intent to vacate, as clearly outlined in the lease. Verbal notice alone does not constitute official notice and cannot be processed without written confirmation.

It is the resident’s responsibility to review and understand the lease agreement at the time of signing. If questions arise at any point during the lease term, our team is always happy to explain the terms or clarify requirements. However, disagreeing with or misunderstanding a lease provision after it has been signed does not negate the obligation to follow its terms. When written notice is not provided as required, the responsibility falls to the resident.

At the time of your call, no written notice had been received on your account. As a result, the notice and rent responsibility provisions were applied exactly as written. These policies are standard industry practice and are enforced consistently to ensure fairness and equal treatment for all residents.

If you would like to discuss this further or have additional questions, we welcome you to contact our office directly at 502-895-9136 so we can review the matter with you.

Brittany Butler Published on Google

3 months ago

Negative experience: Probably the most scamming company I’ve ever came across. Spoke to the office manager, Katie multiple times over three weeks. She knew for a fact that I was relocating from one city to the next, my jobs were already transferred! She allowed me to apply knowing I was going to get denied strictly because I hadn’t started work there yet, but my jobs were guaranteed!!! It makes no sense to me how companies can deny you for something so little. How was one supposed to move from one state to the next without housing !? How am I supposed to start a job if I don’t have a house to live in?! Makes absolutely no sense. This company is a joke and is a scam artist. I should’ve took word of advice from other people that Have dealt with this company personal. Absolutely a joke.

Property Management of Louisville & PML Real Estate Group

Thank you for sharing your feedback. We understand that relocating to a new city can be stressful, and we take concerns like this seriously.

To clarify several important points for accuracy: our company fully complies with all Fair Housing laws and regulations. Every applicant is treated equally and evaluated using the same objective qualification criteria, without exception or preference. Anyone is welcome to apply, and applications are never “allowed” or “not allowed” based on relocation status, intent, or personal circumstances.

One of our standard qualification requirements is that gross, verifiable income must meet or exceed three times the monthly rent. While we understand that transferred employment may feel guaranteed, income must be verifiable and sustainable in the local market where the applicant will reside. Relocating with a tipped server position is not the same as relocating with a set hourly or salaried position, which can be verified through offer letters or employer documentation. Projected or out of state tipped income cannot be treated as guaranteed income for qualification purposes.

Application fees are a standard industry practice and are used to cover the cost of third party background and credit screenings. These fees are not collected with any intent to deny an application and do not influence the outcome, which is based solely on qualification criteria.

This decision was not personal, was not a scam, and was not a joke. All applications are reviewed carefully, consistently, and in compliance with Fair Housing standards. Not every application will meet the necessary requirements for approval.

If you have further questions or would like to discuss this matter in more detail, we encourage you to contact our office directly at 502-895-9136.

Serenity Taylor Published on Google

4 months ago

Fantastic experience: Great and fast maintenance service. BJ came out and got the job done. He fixed my tub, toilet and bathtub.I want him to come everytime. Sam is also great

Property Management of Louisville & PML Real Estate Group

Thank you for the 5-star review! We’re glad to hear the maintenance was handled quickly and efficiently. BJ does a great job, and we’re happy he was able to take care of your tub and toilet. We’ll also be sure to pass along your kind words to Sam. We truly appreciate you taking the time to share your experience.

Velvet Tresses Support Published on Google

4 months ago

Fantastic experience: Thanks to Tim Payton, we have running water again. He was efficient and prompt as the duties were completed.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the five star review. We are glad to hear Tim Payton was able to get your water restored quickly and take care of everything efficiently. We will be sure to pass along your kind words to him. We appreciate you taking the time to share your experience.

Briana Craddock Published on Google

4 months ago

Fantastic experience: Tim Payton came on September 20 to fix a clogged bathroom sink in my apartment. The job ended up being much more involved than simply unstopping the drain, but Tim did not rest until he was able to get the plumbing problem corrected and the sink draining properly. We are so thankful for Tim! — posted on behalf of Jackie Oliver

Property Management of Louisville & PML Real Estate Group

Thanks, Briana & Jackie, for the glowing review. We appreciate you taking a few minutes to share your kind words about BJ's service. We'll be sure to pass these sentiments along to him and the rest of our team.

Camron Blandford Published on Google

4 months ago

Fantastic experience: BJ was able to get the job done timely and efficiently. He was very transparent on the process and great help to us.

Property Management of Louisville & PML Real Estate Group

Thank you for the five star review. We are glad to hear BJ was able to complete the job in a timely and efficient manner and kept you informed throughout the process. We appreciate you taking the time to share your experience.

Brittny Bobo Published on Google

4 months ago

Fantastic experience: Samantha Wilson did a great job today and any other time she comes to fix things definitely appreciate her hard working woman

Property Management of Louisville & PML Real Estate Group

Thank you for the 5-star review! We’re thrilled to know you had a positive experience. If there's anything else we can assist with, don’t hesitate to reach out!

Jacob Published on Google

4 months ago

Fantastic experience: Bj puckett was very nice and professional he was super quick and I would give 6 starts if I could

Property Management of Louisville & PML Real Estate Group

Thank you for the five star review. We are happy to hear BJ Puckett was professional, friendly, and able to take care of everything quickly. We truly appreciate your kind words and enthusiasm.

Caleb Lindquist Published on Google

4 months ago

Negative experience: RENTERS BEWARE! Rented an apartment at 608 E Spring St in New Albany, they used over $800 of our security deposit to replace the entire carpet that wasn’t even cleaned when we moved in. When asked about it, they ghosted us. We left the carpet in fair condition, certainly no worse than when we moved in (was only 2 people in the apartment, no pets). They will use your security deposit on whatever they can to save themselves a buck - don’t rent from them!! Edit - Don’t believe their response below, the owner is trying to save face. We requested proof of any kind that the floor was damaged, and they refused. Just avoid this shady company, they are slimy and will do anything to save themselves money. The owner is a clown.

Property Management of Louisville & PML Real Estate Group

Thank you for sharing your concerns. We understand how frustrating it can feel when a security deposit does not return in full. Security deposits are regulated funds that can only be used for specific purposes, such as repairing damage beyond normal wear and tear or restoring the property to its move in condition. They cannot be withheld for routine upkeep or to generate profit.

In cases where flooring must be replaced, our decision is based on documented move in conditions, photographs, and vendor assessments that note the level of use or damage compared to when the resident first took possession. We always provide an itemized list of deductions outlining what work was completed and why the cost was applied to the deposit.

We are happy to review your file again and go over the documentation with you. Please contact our office at 502-895-9136 or email [email protected]
so we can walk through the details and address any remaining questions. We appreciate you bringing this matter to our attention.

Kimberly Published on Google

4 months ago

Fantastic experience: Thank you for sending B.j Puckett out to unstop the bathroom sink. Job well done.

Property Management of Louisville & PML Real Estate Group

Thank you for the five star review. We are glad to hear BJ Puckett was able to take care of your bathroom sink and get everything resolved. We appreciate you taking the time to share your feedback.

Dexter Gilbert Published on Google

4 months ago

Fantastic experience: Justin S. Did a superb job, what an incredibly friendly and warm young man, I appreciate his patience.

Property Management of Louisville & PML Real Estate Group

Thank you for the five star review. We are happy to hear Justin S. provided such friendly, patient, and attentive service. We appreciate you taking the time to recognize his great work and kind demeanor.

Diana Starr Published on Google

4 months ago

Fantastic experience: This gentlemen ; a subcontractor for PMOL; came and gave swift and knowledgeable service and solved our problem within minutes! B.Puckett-PLBG was a master plumber and is a credit to his employers! Well done!!

Property Management of Louisville & PML Real Estate Group

Thank you for the five star review. We are glad to hear BJ Puckett with Plumbing provided swift, knowledgeable service and was able to resolve the issue so quickly. We appreciate you recognizing his professionalism and expertise, and we are grateful you took the time to share your experience.

Reese C Published on Google

5 months ago

Fantastic experience: Tim Payton was so thorough and an absolute legend when helping with getting our emergency fixed. He was quick and helpful, an amazing man for maintenance. Thank you so much Tim!

Property Management of Louisville & PML Real Estate Group

Thank you for the five star review. We are so glad to hear Tim Payton was able to respond quickly and take such thorough care of your emergency. We truly appreciate your kind words and will be sure to share them with him. Thank you for taking the time to let us know about your experience.

Deondrea Butler Published on Google

5 months ago

Fantastic experience: Came and got the job done super fast. Thank you Mr. BJ

Property Management of Louisville & PML Real Estate Group

Thank you for the five star review. We are glad to hear BJ was able to get the job done quickly and efficiently. We appreciate you taking the time to share your feedback.

double t Published on Google

5 months ago

Fantastic experience: Thanks for sending BJ out to my house once again. He detected a leak that has my water bill extremely high. He is always kind sweet and knowledgeable!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Rakym Carr Published on Google

5 months ago

Fantastic experience: Tim was very communicative and punctual definitely helped me out and went the extra mile

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Sydney Gerber Published on Google

5 months ago

Fantastic experience: bj came by this morning and helped us fix the stove and our water heater. very quick and friendly!! our dogs didn’t even make a peep!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Kelsey-Meagan Kasey Published on Google

5 months ago

Fantastic experience: Absolutely adored Tim Payton. I only want him from now on. Came in for one thing and fixed multiple things for me.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Alfred godson amamoo Published on Google

5 months ago

Negative experience: Very disappointed dealing with this agent Per my conversation before moving in the property, I was made to understand it will be clean. I moved in and it wasn't,Cleaning is not even the issue since I can get it taken care of myself, but the communication is horrible. When you call you are been rushed of the phone and when you try to ask questions they try cut you off.. worst experience and hope no one goes through that. Very rude experience.

Property Management of Louisville & PML Real Estate Group

Thank you for taking the time to share your experience. We are sorry to hear that the condition of the property and the communication at move in did not meet your expectations. That is never the experience we want for our residents.

We also want to thank you for reporting the issues to us in a timely manner and allowing our team to work with you to address them. Your cooperation helped us correct the concerns quickly, and we appreciate the opportunity to make things right.

Clear and respectful communication is important to us, and we will be reviewing your feedback with our team to ensure we improve. If you have any remaining questions or need further assistance, please reach out to us at 502-895-9136. We are here to help.

Jon Wirth Published on Google

5 months ago

Fantastic experience: Thank you Tim Payton. You were very informative and outgoing.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Lafta Published on Google

6 months ago

Fantastic experience: Thank you for sending Mr BJ Puckett to fix the bathroom and kitchen drains they work fine now. Thank you for sending him, he’s smart about plumbing.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Scott Mason Published on Google

6 months ago

Fantastic experience: Bj with the plumbing was a great help I couldn’t be happier with his service

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Donnie O'Connor Published on Google

6 months ago

Fantastic experience: B.J. Puckett - Senior Plumber is AWESOME! He's Quick, Cool, and Very Knowledgeable in what he's doing. Thank You B.J.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Samuel Clark Published on Google

6 months ago

Fantastic experience: BJ was super friendly and helpful, he made my work schedule work with his and was very knowledgeable and quick. We have family coming in town tomorrow and our dishwasher was leaking water all over the kitchen floor. He saved the day and left the area looking like no one was there! Awesome experience!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Dawayne Published on Google

6 months ago

Fantastic experience: Tim Payton 11/14 Found the issue quickly and replaced a wax sealed part with an upgraded rubber sealed part to prevent any leakage.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Melissa Cortes Published on Google

6 months ago

Fantastic experience: Thank you for send B.J. he did a awesome job!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

brianna johnson Published on Google

6 months ago

Fantastic experience: this is for tim payton, he’s always so helpful and does his job from top to bottom!!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Angela Jones Published on Google

6 months ago

Fantastic experience: BJ was amazing he fixed my sink drain my mail box my refrigerator seal and patched some wholes in my bed room very professional very kind and very good at what he does thank you BJ for all your help

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Bryanna Ortez Published on Google

6 months ago

Fantastic experience: I can honestly say that Tim Payton the maintenance man has helped me so much ! Really appreciate him !

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Athena Prychodko Published on Google

6 months ago

Fantastic experience: BJ was awesome! Very good service and friendly! Thanks again as a new renter. We were very happy with our Maintenance visit!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

larlita lipscomb Published on Google

6 months ago

Fantastic experience: I would like to commend Mr. BJ Puckett for his professionalism and expertise in addressing an issue in my bathroom. Although I wasn't feeling well, he confidently assured me that he would handle the problem swiftly. He was prompt, courteous, and completed the repair quickly, demonstrating exceptional attention to detail

Property Management of Louisville & PML Real Estate Group

Thank you so much for the wonderful 5-star review and recommendation! We're thrilled to hear that BJ Puckett provided such informative, kind, and professional service. His attention to detail and friendly demeanor truly make a difference, and we’re glad you experienced that. We’ll be sure to pass along your kind words to BJ. If you need anything in the future, we're always here to help!

Emmalee Biller Published on Google

6 months ago

Fantastic experience: Bj came out to fix our bathtub train and did an amazing job. He took the time to explain the entire process and was so friendly!!!!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

E Published on Google

6 months ago

Negative experience: I submitted one maintenance request the entire time when I lived at one of their properties about the AC which was about to break. Got ignored for a month until it finally broke in the middle of 90+ degree heat. Took a couple days after pestering them before it was taken care of.

Property Management of Louisville & PML Real Estate Group

Thank you for sharing your feedback. We are sorry to hear that you experienced an issue with your air conditioning during your tenancy. Resident comfort is important to us, and we aim to address maintenance concerns as quickly as possible, especially during extreme temperatures.

Since this experience took place some time ago, we would appreciate the opportunity to review the work order history and better understand what occurred. Please contact our office at 502-895-9136 so we can look into the timeline and ensure any needed improvements in our process are made.

Adriannah Beilman Published on Google

6 months ago

Fantastic experience: Needed maintenance to fix my bathroom sink and Tim was so kind and helpful. He went above and beyond to get it fixed and went out of his way to help with a couple of other things too. Thank you, Tim!!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Michelle Blevins Published on Google

6 months ago

Fantastic experience: Justin repaired my backdoor in no time at all. Was informative and polite. Thanks Justin!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Kenny Bruck Published on Google

7 months ago

Fantastic experience: Bj Puckett came and fixed my mailbox box and did a perfect job now I feel like my mail is safe thanks to him

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Chance Barber Published on Google

7 months ago

Fantastic experience: Thank you to BJ. He was super informative and friendly. Didn’t leave a mess. Was quick and efficient. Went above and beyond to get me a very nice faucet after the last one had lots of corrosion. Hopefully the mold spray works for the basement. The toilet is not running anymore. Thank you so much BJ

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Kevin Robinson Jr Published on Google

7 months ago

Fantastic experience: JUSTIN ARRIVED ON TIME FOR THE SCHEDULED MAINTENANCE WORK ON MY KITCHEN SINK AND DID AN EXCELLENT JOB. HE WAS ATTENTIVE TO DETAIL, VERY NEAT AND DIDN'T LEAVE A MESS WHEN HE WAS FINISHED. 5 STAR WORK TODAY BY MR. JUSTIN!!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Dustin Senn Published on Google

7 months ago

Fantastic experience: B. J. did a great job, went over all the issues and gave great recommendations, and fixed the issue for now, plus gave next steps on getting it completely fixed

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

tiffany johnson Published on Google

7 months ago

Fantastic experience: Bj came and fixed our toilet, good as new. He was friendly, clean, and efficient. :)

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

blahzeblah .p Published on Google

7 months ago

Fantastic experience: BJ did a great job with our toilet leak and made sure everything worked correctly

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Zarianna Lopez Published on Google

7 months ago

Negative experience: Steer clear of this company. I moved in here around end of 2023. I had my three minor children (teenagers) and ONE person who shared rent with me. When that person left I was no longer able to keep payments up on my own so we had to leave. I kept very good care of the property but there was primer spots when we moved in and the towel bar in one bathroom seemed to be weakly installed. We move out in a timely manner but they attempted to tell the court that I didn’t leave so as to get an eviction on my record. Thank GOD I was there to tell the truth, that I HAD moved out. LIARS! Also I mistakenly put them as a reference for another place and they absolutely DOGGED me making me look like the worst claiming I left a lot of damage. My door did get broken on my bedroom but other than that it was left in great condition. They are absolutely disgusting reprehensible people who don’t appreciate the loyalty that was given to them in the beginning. Life happens. They are IMMATURE and take it PERSONALLY when things change and so you get behind.

Property Management of Louisville & PML Real Estate Group

Thank you for sharing your experience. We are sorry to hear that you feel this way and we understand how stressful housing transitions can be. Our goal is always to follow proper procedures, document conditions accurately, and communicate clearly with every resident.

Because this review references specific account details, we are limited in what we can address publicly. We would like the opportunity to review your concerns directly so we can clarify the move out process, the court filing, and the final inspection notes. Please contact our office at 502-895-9136 or email [email protected]
so that we can look into this with you and provide accurate information.

AD Clark Sr Published on Google

7 months ago

Fantastic experience: Mr. Tim Payton was amazing he did an awesome job and We request that he be sent for all of our maintenance needs in the future.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Desiree Dotson Published on Google

7 months ago

Fantastic experience: Tim was very helpful and thorough. Great communication :)

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Jessica Rusch Published on Google

7 months ago

Fantastic experience: Tim Payton came right out and fixed a leak that we have had for quite some time! THANK YOU SO MUCH!!!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Mia Lyyn Published on Google

7 months ago

Fantastic experience: B.J. Puckett stayed until my toilet was fixed !! He did a wonderful job and was very polite!! Thank you so much B.J. !!!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

casey probus Published on Google

7 months ago

Fantastic experience: B.J. Puckett fixed my toilet that was leaking. He did an excellent job and answered any questions I had. Also Tim Payton worked on my sink and he was also very nice and did an excellent job!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Terri Hibbs Published on Google

7 months ago

Fantastic experience: Thank you sending B.J.out for the repairs on the toilet. Doing a great.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Sydney Bush Published on Google

8 months ago

Fantastic experience: Tim P. was great and efficient at putting my new dishwasher in. Unfortunately there was a previous leak he could have not known about and would not be able to fix on this visit. His transparency on the issue was very appreciated and he informed me on next steps to get him back out here to fix the leak.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Allison F Published on Google

8 months ago

Fantastic experience: Bj came out and fixed my garbage disposal he was very polite and fixed the issue the day I made the request! 10/10 recommend!

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Milk Birds Published on Google

8 months ago

Fantastic experience: Tim Payton did a great job fixing up our toilet leak and door! Great guy who explained everything done well.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

TERMINATED CHANNEL Published on Google

8 months ago

Fantastic experience: BJ Puckett did a great fast job fixing my door.

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

Troy Murray Published on Google

8 months ago

Fantastic experience: Thanks for sending b.j puckett he did a fine job and clean up nicely thanks again he's a great worker

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 star review. We truly appreciate your support and are glad to know you’ve had a positive experience with Property Management of Louisville. Our team works hard to provide great service, and feedback like yours means a lot to us. If you ever need anything, we’re here to help.

denita Arnold Published on Google

8 months ago

Fantastic experience: BJ is very courteous and professional. He was super intentional about completing the work list and communicated to me well on each issue and the solution.

Property Management of Louisville & PML Real Estate Group

Thank you so much for your wonderful five-star review! We are thrilled to hear that you had a positive experience with Tim & Property Management of Louisville.

If you ever need anything in the future, please don't hesitate to reach out. Thank you once again for your kind words and for choosing Property Management of Louisville.

Shanda Talton Published on Google

9 months ago

Fantastic experience: I had no hot water in my apt. i put in a request and received a text before i got off work. B.J. was polite and professional. He fixed my problem and checked back to make sure I was happy. great service. Thanks! - B.J. Puckett Senior Plumbing Service technician

Property Management of Louisville & PML Real Estate Group

Thank you for the wonderful review! We’re so glad B.J. was able to take care of your hot water quickly and follow up to ensure everything was working properly. We appreciate his professionalism and dedication, and we’ll be sure to share your kind words with him. We’re always happy to provide great service for our residents!

Nicholas Laslie Published on Google

9 months ago

Fantastic experience: BJ Pucket came to my apartment to fix my tile it which was not flushing, he did a very efficient and quick job. He lined me up with a nice plunger for any future problems. Also while he was here noticed a leaky fossil drip and went ahead and fixed that for me without me even asking. I really appreciate the quickness on the way he responded to the work order as well.

Property Management of Louisville & PML Real Estate Group

Thank you for sharing your experience! We’re glad BJ was able to get your toilet fixed quickly and even went the extra mile to take care of that leaky faucet while he was there. His professionalism and efficiency make a big difference, and we’ll be sure he sees your appreciation. We’re always happy to provide timely service for our residents!

emily brock Published on Google

9 months ago

Fantastic experience: Giving 5 stars for Tim Payton. I’ve had some bad experiences with some of PMofL’s maintenance people, but he’s one of the good ones. He’s very friendly while also being very efficient. You can tell he really cares about his tenants and he really knows his stuff

Property Management of Louisville & PML Real Estate Group

Thank you for the 5 stars and for recognizing Tim’s great work! We’re glad to hear he was able to provide the friendly, efficient service our residents deserve. Tim truly cares about the people he helps, and we’ll make sure he knows how much you appreciate his efforts.

Chaazaq Gabar Published on Google

9 months ago

Fantastic experience: Bianca - New tenant Thank you B.J Puckett.. wish I could've met you in person... But you where very respectful talking on the phone and texting... You fixed what I asked for and even went above and beyond to make sure if it was anything else which was the shower head and I didn't even ask about that.. Now that's excellent service.... Appreciate it...

Property Management of Louisville & PML Real Estate Group

Thank you, Bianca! We’re so glad to hear B.J. was able to take care of your requests and even go above and beyond with the shower head. He takes pride in being respectful, thorough, and proactive, and we’ll be sure to share your kind words with him. Welcome to your new home, and we appreciate you choosing PMOFL!

Michael Mccarty Published on Google

9 months ago

Fantastic experience: BJ came and did a wonderful job and he was a gentleman very nice. Plumbing was restored to normal and it wasn't an easy job. Thank you PMOL and BJ

Property Management of Louisville & PML Real Estate Group

Thank you for your kind words! We’re so glad B.J. was able to get everything back to normal for you, even with a tough job. His professionalism and kindness make a real difference, and we’ll be sure he knows how much you appreciated his work.

Sara Henderson Published on Google

9 months ago

Fantastic experience: Tim Payton-very nice guy who went above & beyond to help me out today!!! He came back the second day to finish up & make sure everything was good!

Property Management of Louisville & PML Real Estate Group

Thank you for sharing your experience! We’re so glad Tim was able to go above and beyond to make sure everything was taken care of for you. We’ll be sure he knows how much you appreciate his dedication and follow-up.

Arianna O'Beirne Published on Google

9 months ago

Fantastic experience: Justin did an amazing job fulfilling our maintenance request! So nice, communicative, and a hard worker!

Property Management of Louisville & PML Real Estate Group

Thank you for the wonderful feedback! We’re glad Justin was able to take care of your request and that his hard work and great communication made the experience a positive one. We’ll be sure to share your kind words with him!

Jennifer Camara Brooks (Jenny) Published on Google

9 months ago

Fantastic experience: Had a great visit from BJ, got us together and set in motion somethings that the house needed! Overall always a great experience and we love the hassle free experience of renting here!

Property Management of Louisville & PML Real Estate Group

Thank you for the wonderful feedback! We’re so glad B.J. was able to get things taken care of and set everything in motion for you. It’s great to hear you enjoy the hassle-free experience of renting with us—we truly appreciate having you as a resident!

Bernice Hayden Published on Google

9 months ago

Fantastic experience: Tim was a pleasure as always. He really cares about giving good service and being fair to his customers.

Property Management of Louisville & PML Real Estate Group

Thank you for the kind words! We’re glad to hear Tim continues to provide the caring, fair, and dependable service our residents deserve. We’ll be sure he knows how much you appreciate his efforts.

Jazmin Thompson Published on Google

9 months ago

Fantastic experience: BJ had the pleasure of stopping to help our current situation. He was very kind and willing to help anywhere he could. Thanks again

Property Management of Louisville & PML Real Estate Group

Thank you for sharing! We’re so glad B.J. was able to step in and help with kindness and care. We’ll be sure he knows how much you appreciated his efforts!

Paul Tow Published on Google

9 months ago

Fantastic experience: Recently just signed our long term rental portfolio with this company. Noah has been very knowledgeable about the market and getting our properties up and rented in no time.

Property Management of Louisville & PML Real Estate Group

Thank you for trusting us with your rental portfolio! We’re thrilled to hear Noah’s knowledge of the market and dedication have helped get your properties rented quickly. We look forward to continuing to provide great service and a strong partnership.

Aubree Van Coutren Published on Google

9 months ago

Fantastic experience: Fantastic company to work with. Recently rented a beautiful unit and Noah was very helpful through the entire process.

Property Management of Louisville & PML Real Estate Group

Thank you for the kind words! We’re so glad you found the right place and that Noah was able to guide you through the process. We appreciate you choosing to rent with us and look forward to continuing to provide great service.

Emil Woidich Published on Google

9 months ago

Fantastic experience: This company has been amazing to work with. We recently switched property management companies for our large rental portfolio. Noah and Kent have helped us through the entire process and its been seamless. Great company but even better people!

Property Management of Louisville & PML Real Estate Group

Thank you for the wonderful feedback! We’re honored you chose to trust us with your rental portfolio. It’s great to hear Noah and Kent made the transition seamless and that their support has made a difference. We’re excited to continue building a strong partnership with you!

Taylor Woidich Published on Google

9 months ago

Fantastic experience: Loved working with this company. Very helpful and knowledgeable. We worked closely with Noah and Kent and received excellent service.

Property Management of Louisville & PML Real Estate Group

Thank you for your kind words! We’re so glad to hear Noah and Kent provided excellent service and guidance throughout the process. We truly appreciate your trust in us and look forward to continuing to support you.

Sally Woidich Published on Google

9 months ago

Fantastic experience: Fantastic company. Noah is very knowledgeable about the property management process and had our home rented very quickly!

Property Management of Louisville & PML Real Estate Group

Thank you for the great feedback! We’re so glad Noah’s expertise helped get your home rented quickly. We appreciate your trust in us and look forward to continuing to provide excellent service.

Taylor Jones Published on Google

9 months ago

Negative experience: Very unpleasant experience. The agent we worked with was very rude and aggressive when communicating. Definitely doesn’t provide customer centered care. We were approved for a house in the afternoon and was told if we didn’t send a holding fee in 12 hours we would lose the house. I work 13-14 hour night shifts and didn’t get off until the following morning and when we stated we needed more time to talk about our decision on getting the house the company said we couldn’t have more time and cancelled our approval. Terrible experience for me. Would never want to work with them again.

Property Management of Louisville & PML Real Estate Group

Thank you for your feedback. We’re sorry to hear you felt your experience was unpleasant. We were in communication with you up until the point you decided to cancel your application due to needing more time to make a decision. We understand how important these choices are and regret that the timeline felt stressful. Please give us a call—we’d be glad to discuss this further and do what we can to make the situation right.

Vanessa Heinrich Published on Google

9 months ago

Fantastic experience: I wanna say PML has been a amazing start to new beginings. The staff have been understanding and quick to respond. Very well communication. I highly reccommend them. Thank you for what yall do for the community. Ms. Jaden and Ms Rebecca are amazing! BJ WAS GREAT WAS VERY RESPECTFUL QUIC K TO RESPOND AMND GOT THE JOB DONE!!!!

Property Management of Louisville & PML Real Estate Group

Thank you so much, Vanessa, for your kind words and glowing review! We’re thrilled to hear that you’ve had a positive experience with Property Management of Louisville. It’s our goal to provide excellent service and support, and we're so glad to have been a part of your new beginnings. Your recommendation means the world to us, and we’re grateful to be able to serve our community. Thank you for choosing PML!

Ryan Howard Published on Google

9 months ago

Negative experience: I moved into my apartment managed by PMOFL in October of 2024. Brand new apartment buildings, brand new HVAC. My air conditioning has gone out 3 times in a year and a half but honestly that isn't the frustration the gets me the most. Its the communication. You put in a maintenance request and expect some sort of response right? Nope you have to call PMOFL, wait on hold and ask them for an update. Even then the update is "We're aware of the request." It is 82 degrees in my apartment currently and quickly rising. We're under a heat advisory for the week. Whenever I call I get the run around that PMOFL doesn't control the maintenance of my property that the owner the apartment buildings do and they can't give me any update, eta or contact info. If you want to pay outrageous rent on "luxury apartment homes" for bad service and worse communication. Go with any PMOFL property.

Property Management of Louisville & PML Real Estate Group

Hi Ryan,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be—especially during extreme temperatures.

While Property Management of Louisville handles maintenance for most of our properties directly, this specific property operates differently. The owner of the community manages all maintenance services, and we do not have the ability to dispatch or control scheduling. That said, we want to assure you that your maintenance request was received through our regular system yesterday at 3:00 PM and was immediately forwarded to the property owner. We’ve confirmed that they are aware of the issue and have taken the next steps to resolve it.

We apologize if this process has not met your expectations. We aim to provide clear communication within the parameters we’re given, and we understand this situation has been an inconvenience. If there is anything else we can do to assist or advocate on your behalf, we welcome the opportunity.

Thank you again for your honest feedback.

—Property Management of Louisville

Devereux Alo Published on Google

9 months ago

Fantastic experience: Bj P. Came by this week and fixed the kitchen sink. Quick and easy, he has been to my location a few times and he always does great work!

Property Management of Louisville & PML Real Estate Group

Thank you for your kind words! We’re glad B.J. was able to get your kitchen sink fixed quickly and that he consistently provides great service each time he visits. We’ll be sure to share your feedback with him!

Ted Sauer Published on Google

9 months ago

Fantastic experience: Thank you for sending B.J Puckett out today he did a wonderful job. I highly recommend him.

Property Management of Louisville & PML Real Estate Group

Thank you for the recommendation! We’re so glad B.J. was able to do a wonderful job for you, and we’ll be sure he knows how much you appreciate his work.

Jessica Ratliff Published on Google

9 months ago

Fantastic experience: B.J Puckett came and fixed out plumbing he did amazing and we couldn’t thank him enough.

Property Management of Louisville & PML Real Estate Group

Thank you for sharing! We’re so glad B.J. was able to take care of your plumbing and provide amazing service. We’ll be sure he knows how much you appreciate his work!

Andy Turner Published on Google

10 months ago

Fantastic experience: Great service all round nice guy came out got done good and just good person talk to me I recommend him anytime to everybody and he does a great job on anything. He’s always been polite and helpful so I give a five stars up. Thank you. BJ allways does great work

Property Management of Louisville & PML Real Estate Group

Thank you so much for the 5 stars! We’re thrilled to hear B.J. continues to provide great service and always brings a polite, helpful attitude. We’ll be sure he knows how much you value his hard work and consistency.

Katherine Turner Published on Google

10 months ago

Fantastic experience: B.J Puckett was amazing today. Our hot water tank wouldn’t light so he came right over and got it going again for us. Thank you so much for saving my day.

Property Management of Louisville & PML Real Estate Group

Thank you so much for your kind words! We're thrilled to hear that B.J. was able to assist you and go above and beyond to ensure everything was fixed. We truly appreciate your feedback and are glad to know you had a positive experience. We’ll be sure to pass along your appreciation to B.J. for his hard work!

preciouss Armstrongg Published on Google

10 months ago

Fantastic experience: Tim payten did a wonderful job with the stopped up washer line that I has now I can enjoy washing my clothes with no problem I appreciate you

Property Management of Louisville & PML Real Estate Group

Thank you for sharing! We’re so glad Tim was able to get your washer line cleared and back to normal. We’ll be sure he knows how much you appreciate his work!