LREI PROPERTY MANAGEMENT LLC

Fantastic experience: Stephanie was amazing and made sure I was comfortable during my apartment inspection. She came in very polite, did the inspection quick, and made sure I didn’t have any other problems.

Fantastic experience: Way better than previous owners , issues are fixed quickly.

Fantastic experience: LREI has been great, Especially Stephanie ! She has now managed 2 homes I’ve lived in. She responds in a timely manner and makes sure anything we are in need of gets taken care of swiftly. It’s been a pleasure renting from them

Fantastic experience: I haven’t been living here long. I’ve moved here in July but my agent for my rental was Stephanie she is so awesome. I used her once before with a previous rental company and was so excited to be back in contact with her.!!!!. She was so informative with all the information that I needed. Called me right back whenever I had questions or concerns. The house was everything I expected it to be. She was so real about what the house needed and What the house had , or what the Neighborhood was like. .even now if I had a billing issue or concern or questions, Stephanie will help me find the answers. The maintenance team is pretty cool. They come out fast and get things taken care of get things fixed and working I’m not from this area so far this is the best renting company that I have ever rented from here in Louisville Kentucky. My best rental experience yet and I think that’s because everything I expected was true to fit as they would say if this was a pair of jeans.. Thank you LREI and Stephanie

Fantastic experience: I would just like to thank Stephanie my property manager for always going above and beyond she is always smiling thank u and have a blessed day...

Fantastic experience: I do not often leave reviews but will today as I am very grateful for response times and attention to detail from LREI. A special thank you to Stephanie for just listening alone, and being so kind and considerate. It's things like that that go a long way. Again, thank you.

Fantastic experience: I met Clay at a property management conference. I had a great conversation with him. His great questions and insights and thirst for learning showed up immediately. Clay was at the conference to learn so he can continue to improve his company, LREI Property Management. I highly recommend Clay and any person that actively goes about trying to daily improve their company.

Fantastic experience: Arrived on time, solved my issue and was very professional. Thank you Ed.

Fantastic experience: Jerry the plumber came out this morning and he addressed all of the issues promptly and correctly and went above and beyond to ensure that the three toilets were not leaking from the floor seal (as one has been), that they all flush properly without overflowing, that they do not continuously run water from the back of the toilet (which two have been doing even though we were trying to resolve this ourselves), and he even took a second as he was leaving to check and look to ensure our water hose wasn’t still attached to the house outside (it was not bc I make sure avoid freezing pipes). Very considerate :)

Fantastic experience: So quick to respond to us losing heat on a monday morning . No back and forth with calls and setting things up just quick and easy . Technician has to come back to fully fix the problem but he nade sure we had heat and a plan before he left us.

Fantastic experience: I LOVE MY APARTMENT LREI PROPERTY MANAGEMENT IS THE BEST!!! Muhammad and Ian did a good job fixing my door and my closet door anytime I call they come thanks y’all

Fantastic experience: Everything was fine! Very knowledgeable very professional! LREI always handles my issues! Awesome! Al is awesome! His partner was great!

Fantastic experience: Muhammad, Albert & Mason were great the service was very fast & also they are very friendly....Before leaving they made sure to ask if I needed anything else taken care of? Best Service Ever‼️

Fantastic experience: Had maintenance at my apartment Yesterday had a bathroom light that was out, he was on time very courteous.

Fantastic experience: I always have a great experience when I have to have any maintenance issue addressed, whether it's LREI maintenance staff, or a contractor. They're polite, professional, and happy to answer any questions or concerns.

Fantastic experience: I'm so happy with the work the tech did once he arrived. He went over and beyond to make sure my refrigerator and sink was working properly. I was late to work but it was worth it!! Great job .

Positive experience: I would like to give my appreciation to the maintenance crew that came out this morning for doing such an amazing job with my floor work today it looks amazing

Fantastic experience: Jonathan helped with a door that wouldnt close right. Got it fixed fast.

Fantastic experience: I called in about my fridge not cooling and I was already stressed since I had groceries that were going to go bad. Muhammad picked up and didnt rush me while I explained. He made sure a tech came that evening so I didnt lose all my food. Felt like he actually cared and that meant a lot.

Fantastic experience: Cannot complain. Been nice renting from these folks.

Fantastic experience: Had a clogged sink. Al came over quick and fixed it. Easy and no hassel.....

Fantastic experience: I called LREI to ask about a work order. I was helped by Muhammad ,not only did he explain what the order was he also asked me if there was anything else that we needed. I had bean meaning to call them,but hadn't gotten around to it. He not only explained the other work order,but he but in 2 more work orders for me. Muhammad thanks for being kind and going over and above!

Fantastic experience: Very pleased with my experience. Muhammad and Alan have been good to work with. Friendly, Professional , Top notch

Fantastic experience: Muhumand and the team is awesome and helps with all my home needs. Great company.

Fantastic experience: I would like to take this time to express my gratitude for a job done very quickly and professionally Mr Muhammad and Mr Mason helped me out by repairing my window screens not only repairing Mason had to build them from scratch and did an A1 job to the both of you guys a thousand thank yous for your professionalism you guys rock no question post from Happy tenant God bless and easy.

Fantastic experience: I just want to add what an absolute GEM Stephanie Smith has been to work with. She has gone out of her way on several occasions to effectively communicate and address issues. We love working with her and love that she is working with LREI.

Fantastic experience: I would just like to say Stephanie has been a blessing to me, NOT to mention she's been very patient.That says ALOT when dealing with property management. This is by far been the best one.

Fantastic experience: LREI has been one of the best management companies that I have dealt with over the years. Stephanie has been so great to work with. A property manager that makes you feel like a human and not a problem when you have questions. Such a kind and compassionate soul. I will continue to send people her way.

Fantastic experience: Muhammad is always helpful. I appreciate his assistance. Keep that positive attitude. Thank you!

Fantastic experience: The young lady and gentleman did an awesome job

Fantastic experience: Mr. Muhammad's crew of Mason, Sid, Ian, and Al, did a great job of addressing the various repair issues quickly and professionally! Everybody was polite, friendly, and very competent! Five-Star service so far!

Negative experience: DO NOT RENT FROM THESE PEOPLE THEY ARE SCAMMERS! Mind you we got approved for a place spent $120 in app fees went to look at it we see multiple people lined up to look at it we like are ya here to see this too I mean couples they are taking advantage of ppl we tell them we want the place told to bring the deposit down on Monday Monday gets here they gave the place away! I cannot make this up and they been ignoring us ever since they are not a good company to rent from they will steal your money they make so much off app fees it’s ridiculous even after being approved we went got a money order told them we were on our way said that somebody else got it tried to get us to get the place they wanted us to get still kept doing the same thing I will be suing these people I have proof of all of these transactions this is no way right I even asked for a refund because what’s the point of ya taking our money and not paying it back and still no response you will be a fool to rent from these people

Fantastic experience: Did a great job repairing the back door pain. Quick and efficient

Fantastic experience: Found the problem just waiting on parts to resolve. The person who came out was great and informative.

Negative experience: Didn’t have a thermostat in 6 months despite attempting to get in contact with maintenance. Maintenance manager will make appointments without your knowledge then you are charged if you aren’t there for the appointment.. Sat on hold trying to speak to someone for 25 minutes, pm a week day not a Saturday, I’m fully aware of office hours. . Also my rent is going up even though zero repairs have been made to the property. Including repairs I’ve asked to be made. Late fees are $100 a day which i I feel is predatory to say the least. I cannot wait to be finished with this company I’ve never had a good experience when dealing with them. Awful. Also if you can’t find me in your records maybe keep better records.

Fantastic experience: Mohammed gives outstanding service. He is an asset to your company as well as the customers he’s working with. He’s very responsive, intelligent and likable.

Negative experience: Had a viewing scheduled for 2 days for an apartment and when we arrived, we were told to call a number to get code for lock box. No one answered our calls. Total waste of time.

Fantastic experience: Maintenance was here right on time to replace my kitchen sink sprayer. Maintenance was friendly and professional and had it done in no time! Thanks L.R.E.I.!

Negative experience: This company is out for their own benefit and not concerned about their renters health or well being. They will come to the rental property as they please to inspect even after they have done a yearly inspection. They are not concerned that a house is growing mold just want you to pay more to be a renter. I would not recommend this company to anyone to rent from. Worst mistake a person could make on an investment property is hire this company to manage their property.

Fantastic experience: Za was great came I had a squirrel in my house for three days as he was about to leave came up with a great idea I’m glad I got to experience his talents great worker and people person thanks again

Fantastic experience: Professional, dependable and reliable company. Maintenance request are handled super fast. LREI is a terrific company !

Fantastic experience: Living here has been a great experience! The Maintenance Supervisor, Muhammad, responded immediately, and Rob, the Maintenance Technician, had everything fixed by the time I got back from work. Fast, professional, and reliable service like this really sets the standard. You’re not going to find a team this efficient and well-versed in maintenance just anywhere—this kind of crew is rare, and they truly get the job done right. Highly recommend!

Fantastic experience: this company has been the best I’ve ever rented with . They fix the problem quickly or they get the right people to do it , In a timely manner .

Fantastic experience: LREI PROPERTY MANAGEMENT LLC is/was very professional & helpful in all aspects. I'm a tenant at Cardinal Woods. The apartments are very nice inside & even the setup outside. It's very comfortable & contentment in all aspects!

Negative experience: DO NOT USE THEM especially if on section 8, they will constantly mislead possible tenants with lies and manipulation then won't respond once they have your money. This company is unprofessional and deceitful.

Fantastic experience: They are very easy to work with. We love our rental home and hope to make it our forever home very soon. Muhammad was so easy and nice to work with on an issue. Hard to believe we have live in this home since 2014.

Fantastic experience: Thank you for coming through for me I really appreciate y'all coming and fixing the hot water thank you Mr Muhammad and Rob until next time have a blessed day

Fantastic experience: Muhammad has always been great and communicative. Maintenance who have come out are friendly and easy to communicate the problem to and get them fixed in reasonable time.

Fantastic experience: Mason was great and polite he fixed everything in my apartment fast and efficiently and I’m happy he was the one to fix it!!! Thanks Mason! Very sweet

Fantastic experience: Mohamed and Joey are very prompt in response time, efficient in repairs and I'm very satisfied with everything they've done and continue to do.

Fantastic experience: Lrei is a great place to find the right home, great service from professional people who love to help. I had a Maintanance problem and thanks to my man Muhammad I got the right help I needed professionally and quickly.

Fantastic experience: We switched over to LREI Property Management a local property manager in Louisville approximately a year and a half ago.We have been very pleased with LREI. They are very professional and have systems in place to make many processes, go smoothly and efficiently. We have one point of contact with Justin director of operations and then he has many people on his team who each have their own specialty who we are also able to communicate with if needed. Just to mention a few of the very helpful people we have worked with on Justin’s team are Stephanie, Chrystal, Rejoice, Marie and Mohammed. LREI has done a great job with managing our property, placing qualified tenants, completing work orders in a timely fashion and getting our effective occupancy up to a good level dramatically better than the two prior property managers we worked with.

Fantastic experience: We really appreciate Mohammed getting our hall and front doors painted. Thanks so much. Jean Servidio

Fantastic experience: LREI began managing our properties a couple of years ago, and we have been extremely happy with them. We are especially happy with their quick response and caring attitude. Muhammad (and Stephanie) have been a great point of contact for maintenance. Muhammad cheerfully helps with our most difficult maintenance items. We have also had several major capex expenses, and we have had a direct line of communication with the maintenance team during these types of expensive situations. Overall, we are very please with LREI and the entire staff.

Fantastic experience: Very pleased by both Mason and Muhammad's professional, fast, and efficient maintenance services.

Fantastic experience: The maintenance man did an amazing job on my kitchen sink. This being my first house anytime I had an issue they sent someone who gets the job done right the first time and answer any questions I have about the work being done.

Fantastic experience: Muhammad was very helpful. Tenant had furnace go out. Muhammad worked the problem and was able to get things moving to help them out.

Fantastic experience: I'd like to say that I called yesterday to report a problem with the Toilet , and they send Mason to fix the problem the next day. Mason has been at my apartment before,and every time he comes to fix something is done quick. He's a good asset to your Company.

Fantastic experience: Muhhamad was our coordinator and Joey the electrician and we were super happy with their swift action and getting two lights replaced that were no longer working.

Fantastic experience: Good and very quick maintenance ! Muhammad helped me on the phone when I got locked out by accident and I was able to get in again within 15 minutes. I am grateful. Mason Woodall was the maintenance tech and he fixed my apartment and did a great job ! They did a great job and I am satisfied.

Fantastic experience: Al Hardesty and his associate were very professional and competent, successfully adjusting the back door so that it now closes properly and no longer lets in cold air. They made plans for repairing the drafty windows in the apartment. I look forward to having them come back and complete these jobs!

Fantastic experience: I love Muhammad!!¡ He's great and always gets back to me even if it's 1am or 1pm !!!!

Fantastic experience: They are on top of it. They respond quickly to repairs. They are very organized and professional. I would highly recommend renting from them! Everyone is polite and nice.

Fantastic experience: LERI's team went above and beyond. They explained everything to me on what they will be doing. Awesome job

Fantastic experience: Great service. Albert made sure that he complete the job on timely manner. He replaced the whole sink instead of fixing it. Mr Mohammed thank you too for follow up and ensuring that we are satisfied with the job.

Fantastic experience: Working with LREI has been a great experience in getting our property rented and managed. They have been very supportive from the start and continue to provide timely service and updates where needed. Muhammad Anas has been particularly helpful in getting our service needs addressed. I recommend this team to anyone that is looking for property management services.

Fantastic experience: I called to have maintenance come fix our toilet and while I was still on the phone with them someone called my husband's phone to say they would be here that day if we were available! That is awesome service! Thank you so much!

Fantastic experience: I want to thanks LREI for a very good job to take good care of my property thank you again more thanks is for Mohammed always answer my question and his a lifesaver thank you guys

Fantastic experience: LREI has been working hard with the snow removal and all maintenance issues. Mohamad and Jonathan have been really great to work with.

Fantastic experience: Thank you Mohammed you are the most amazing contact person for LREI!!!! With Mohammed as my guide I always reach the right people! God loves all his people! And so does LREI!!!

Fantastic experience: Job was done cleanly and sink drains well now! Plumber was good to respond and nice to work with

Fantastic experience: Happy we got our heat back on. Thank you for taking care of us. Greatly appreciated.

Fantastic experience: The 2 guys that they sent out went above and beyond to fix my repair compared to the first guy that came out to do it. They knew what they was doing they got the job done looks very good even cleaned up their mess after they got done made sure I was able to get in and out the door with no problem especially my granddaughter with the key. keep up the good work

Negative experience: This place is very rude, unprofessional. And unorganized. I was recently under McCarty properties. Who advised me in November that I would be under lrei property management from now on starting Dec first 2024. I called to pay my Dec rent to LREI they had no clue what was going on who I was or what my address was. Then after we finally got that issue fixed. And I was able to actually pay my rent for Dec first, I received a text a week after that stated that my rent was not paid. In fact the text shows that I owed numerous months of rent stating the amount of $10,000. Right how could that be when I have not even been under LREI FOR A WHOLE MONTH to owe months in rent. I called immediately I talked to 3 different ladies. 3 different times over this month of Dec about my rent. The ladies were very polite and assured me I did not owe anything and I would not be evicted and that was an error. Each time I spoke with someone, someone else from their very same exact office would call me the same week and say no it’s not taking care of you owe 10,000. So that is why I have called and spoke 3 times about this. Today Dec 13 I received a phone call from the same office now my fourth time speaking with LREI. And I received text stating the account still owes $10,000 and I will be evicted tomorrow. I have receipts for every month I paid before it was under LREI and for Dec. I called to talk to manager crystal stoudermeir or whatever her name is. She was very rude stated she did not know what was going on but would not allow me to say what was going on. Kept over talking me and hung up on me numerous times. Yes I was very livid today but anybody would be if your landlord keeps saying you owe rent that you have been paying. Also the fact I have been reaching out having pleasant conversations with you all for you all to still keep stealing my rent money because that is basically what it looks like. Instead of saying sorry and taking accountability for the issues they are causing my family during the holidays. She proceeded to argue with me talk over me and hang up on me numerous of times. Her excuse was because she didn’t like my attitude and delivery after I talked to them numerous of times and the issue is still not fixed. I even requested for her to have the owner call me because we were getting no where. Crystal refused and stated that she will not have the owner contact me and she hung up once again. Again she advised that my bal was not 10,000 and they received my Dec rent. Soon as I got off the phone with her I received another call from their office and a text saying I still owe 10,000 their website shows I still owe as well. Nothing was updated. But when I call they say I do not owe. But I am receiving eviction notices and notifications everyday. It states I am due to be evicted tomorrow Dec 14 is when the process will begin. So I will have to wait and see if I need to sue them cause I have all receipts. Again do not rent from them I would not they are very unorganized and rude and do not apologize for their mistakes on their end. And if you get mad or upset about them repeatedly not fixing issues they promised to fix. Then they really will not help you and instead blame it on your attitude and delivery. Please do not rent from them they will cause your family lots of stress and unnecessary inconvenience. They are doing this to me during the holidays explains a lot about them. They are very defensive and not there to help. I recorded all calls and ready to use for court. My rent amount is not 10,000 so I don’t know how I can owe 10,000 for one month and they have only been my management company for one month. And my rent is 1250. Do your family a favor and find someone else to rent from. I have not ever dealt with a property management so unorganized ever before or this rude. I have not had to get anything fixed yet but if they cannot get my rent account right I can only imagine maintenance request.

Fantastic experience: Our team at Zillow has been impressed with the advertising strategy of LREI. Their innovative and effective approach ensures the properties in their portfolio receive maximum visibility. The team is exceptionally friendly and always ready to assist with any queries or concerns. Their promptness in addressing issues and providing updates is commendable, making the entire process smooth and hassle-free. Additionally, their commitment to maintaining a high level of professionalism and customer service has been invaluable. We highly recommend their services to anyone looking for a reliable and efficient property management team.

Fantastic experience: Always responds in good time, and employees are very helpful and knowledgeable on getting the job done! Much Appreciated Thank You

Fantastic experience: We hadn’t cleaned our air ducts in years, and it showed—dusty air, stuffy rooms. After the cleaning, the air quality in the house improved drastically. It’s like we’re breathing fresh air again. Definitely won’t wait so long for the next cleaning!

Fantastic experience: Mr Muhammad Anas Thank you for resolving the plumbing issues there, so efficiently! We truly appreciate the prompt and professional service provided by your team. I’ll be sure to leave a positive review and mention the individuals who made this a smooth and pleasant experience. Thanks again for your excellent and quick service! GA Gheyasi

Fantastic experience: LREI has the best service team. They always promptly address maintenance requests. Jonathan and Muhammad are both very professional.

Fantastic experience: Al from maintenance did a great job at getting things corrected and fixed for apt inspection.

Fantastic experience: Albert hardesty is the best maintenance man I have came acrossed so far with this company he doesn’t waste any time he gets the job done & he KNOWS what needs to be done. He also has great communication!

Fantastic experience: It was 2 kitchen light bulbs being replaced. They were replaced masterfully and was completed in around 5 minutes at the most.

Fantastic experience: Muhammad and joy were really easy to work with and got everything I needed fixed right away. Supper happy with how fast and efficient they got everything done.

Fantastic experience: Very impressed with the speed and care that LREI Property Management has put into all my maintenance requests. I recently moved in and I have been thrilled with how attentive they have been. Muhammad followed up with me immediately to get my issues resolved as soon as possible. Thank you LREI!

Fantastic experience: Muhammad is SO helpful and considerate. Professional phone etiquette. He always works hard to schedule my maintenance requests quickly and in the time frame that works for me.

Fantastic experience: I've a issue of flooring coming up at doorway and Marie with LREI called and sat up appointment for one of there maintenance to look at it Monday morning. Then five minutes later Muhammad called saying he was sending someone tomorrow. I explained to him that Marrie was going to send someone Monday very nice and polite young man . I do appreciate the concerns both people going to fix this issue. Very promp service . Thank you all from LREI .

Fantastic experience: Mason the young man that arrived yesterday to fix the lighting in my utility room was very courteous, polite, friendly and didn't excellent job. He brought the tools he would need to use in with him and made me aware when he had to leave to pick up a light fixture, and he cleaned up after his self when he left for the day. I think he's an excellent employee. However I do not appreciate Muhammad calling me after I already left one review and insisting that I give him and Mason a five-star review. Muhammad has never done anything in my home and has only been a problem when I needed to get things done I would give him a zero. Mason on the other hand I'm glad to give a five.

Fantastic experience: I had some issues with my unit and i reached out to the maintenance team! They were extremely helpful and got my issues resolved! Special thanks to the guy y'all sent he was great Mohammad and Johnathan were awesome in fixing my issue! Again my apologies for being upset

Negative experience: Took a week for them to turn on gas, heat, hot water, etc. They are now dodging all maintenance requests. Update: after leaving a review they actually are doing maintenance. Still lying a lot, overall very shady company. Edit: see their reply. They'll tell you the "owner has to give permission" to fulfill simple maintenance requests. This can take over a month.

Fantastic experience: All of my maintenance request are always handled PROMPTLY. Every request I have submitted has been taken care to my liking! Muhammad is always prompt in his response and I think his name was AL did an AMAZING job on my home yesterday. All of the maintenance staff have been so so helpful over these past 5 years!

Fantastic experience: There was a young man named Muhammad that helped me out and I got great rave review for hi, need a special recommendation. Thank you, staffoŕd truesdeĺl at 12613 e Orell rd

Fantastic experience: Service was excellent for in the plumbing repair that was done today for us. The plumber was very helpful and courteous and answered all our questions. Thank you LREI !

Fantastic experience: I was served very well for 2 years and a person by the name Mohammed attended to pir requests promptly and professionally. He has excellent customer delivery care service. The girl at the desk was also very nice.

Fantastic experience: Excellent and quick service! My only mailbox key fell off my Keychain so I called into maintenance and they got tech Jonathan out the next day to get me new ones! Mohammed was also very helpful at making sure I knew where they were! Very happy!

Fantastic experience: We have been with this company for 4 years. Everything is taken care of in a timely fashion. We had been experiencing some leaking issues and Al (one of their amazing maintenance techs) came promptly at 8am, accessed the situation and help formulate a plan to get it fixed right. We have not had but great experiences and it just makes us feel valued as tenants. Thank you!

Fantastic experience: Maintenance worker Jonathan did great finding the issue with my water and tub, and I appreciate Muhammad sending him for tge job.

Fantastic experience: Mohammed was good at calling me back and getting my stuff scheduled. Jeff was the bomb in 3 years he was the first to listen and actually fix my screen door and also made sure my main door locked correctly without me having to bump it with my hip to close. Great job Jeff truly appreciate you hope you get a raise .

Fantastic experience: I recently had a water main break in the vacant apartment next to mine. I called LREI after hours in a panic and THEY RESPONDED IMMEDIATELY ‼️ They came stopped the leak and had a professional cleaner and water extraction company come in the same night. AL the maintenance guy was here to save the day on a late Saturday night. Initially I was worried LREI wasn’t able to manage all the properties they recently acquired but they have worked out the kinks and have been very responsive to my maintenance requests and any other concerns I’ve had. I’m very appreciative for them. To the lady who expedited my water leak emergency, who was clearly enjoying her family time, (I could hear her family in the background) thank you for taking out the time for me ‍♀️‼️ And for AL who may still be fighting water leaks around the city I TRULY APPRECIATE YOU ‼️‼️‼️

Fantastic experience: My father was accepted to live there with my brother. Beautiful people. Very professional!! The apartment was nice and clean. I would recommend these people to anyone who are dealing with hard times and need a clean and secure place to live. God is good!

Fantastic experience: Mohammed was really great with assisting me with my issue. My maintenance Porter wasn’t showing me how to put in a maintenance issue and he did it for me with his kindness, I really appreciate that. Thank you Mohammed for your assistance!