Main Street Renewal - Louisville

Fantastic experience: Jon S came to check out our house and I had a great experience. He was very professional, respectful, and showed up on time. He quickly diagnosed the issue. He took the time to explain the process & what to expect and how it will be fixed, which I really appreciated. I would definitely recommend him to anyone needing reliable and skilled maintenance work.

Fantastic experience: Andrew G. He was awesome very personable walking me through everything took his time did not rush. It was very patient with me. Grateful that I had him to do the work

Fantastic experience: John S. And Brandon T. fantastic work!! So awesome, they handled my maintenance request quickly and professionally.

Fantastic experience: Leo came out in a timely manner and took care of business efficiently!!! Highly recommend

Fantastic experience: Maintenance man Jon s. Was awesome today! He didn’t mind my nosey kid watching him and asking 21 questions haha! He took his time and was very professional! Thank you so much! Also maintenance man Brandon went above and beyond today! He was very nice and professional, he also didn’t mind my nosey kid and her 21 questions either!! He also took a look at a different problem I’ve been having since I moved in that the first maintenance guy (I can’t remember his name) didn’t have any kind of interest in actually help fix the problem but Brandon is happy to help fix it on top of my current issue!! Thank you so much Brandon!!

Fantastic experience: My thermostat was having intermittent issues and Brandon came out, took the time to diagnose my issue and implemented the resolution. I extremely grateful

Fantastic experience: Brandon T and John S were absolutely wonderful. They came in and got right to work. The issue with our sink had been happening since we moved in, it was a relief to have a working sink again! Thank you guys for your hard work, it doesn't go unnoticed:)

Fantastic experience: Jon s was the best! Very informed, communicated honestly, super easy to talk to, and fixed our issues! And Brandon T was super helpful and went above and beyond

Fantastic experience: Jon S. And Brandon T were awesome and fixed the issue quickly and correctly.

Fantastic experience: Brandon T and John S. Came in fixed my back deck did a great job!!!

Fantastic experience: Brandon T and John S. What an awesome pair. Came by and solve the problem quick and fast. We got a great laugh out of those 2

Fantastic experience: John S. And Brandon T. Great dudes really helped out super quick!!!!

Fantastic experience: Brandon was excellent! He’s very polite and professional. He came due to our heat not working. He listened to my concerns and things I tried and was able to swiftly and promptly identify the issue. He was able to fix the issue and we have heat again. So glad that he was able to come out and help us today! 10 out of 10, highly recommended.

Fantastic experience: John S and Brandon T are the best maintenance crew and got the job done quick and easy

Fantastic experience: John and Brandon were awesome!! Communicated every step of the way and were very professional. Highly recommend!!

Negative experience: Ive applied a couple times the first time I payed my application fee they immediately sent me a message saying the house I was applying for was occupied and didn’t refund my money. The second time not even 2 mins after submitting my application they said I wasn’t approved. I believe they just take peoples money.

Fantastic experience: Had a great experience with maintenance today fixing a leak in my home. He was very professional and addressed all of my concerns. Thank you I’m glad we could get this resolved quickly

Fantastic experience: Brandon T. Is the best! He listened and was very knowledgeable with all of my questions. People like him are why I love this company!

Fantastic experience: Brandon T. Is the best! He listened and was very knowledgeable with all of my questions. People like him are why I love this company!

Fantastic experience: We had a leak under a bathroom sink.Requested maintenance. Guillermo was sent.He did an excellent job efficiently and quickly. Ellen D

Fantastic experience: John S. Came and fixed floor panels. And did an excellent job he’s been helping get everything done that needs fixing in our home! If my sister recommends him, you will also!

Fantastic experience: Our technician, Brandon, got our leaking faucet replaced in a speedy manor! We are grateful to have him as our technician!

Fantastic experience: Had a great experience with John S. today. We were having issues with our dryer vent, and he was incredibly communicative, explaining exactly what was wrong. Very professional and thorough.

Fantastic experience: Andrew was great! He took care of all our maintenance needs. We had several work orders that needed to be taken care of and he completed them all. He was very efficient, communicated with us the entire time and very courteous.

Fantastic experience: We have had Cody out a few times now for our maintenance issues, he is friendly and quick to help solve our issues. Definitely our favorite technician yet

Fantastic experience: Jonathan S. | is phenomenal.. 10 out of 10 would recommend (very pleasantly personable), attention to detail above reproach, and a subject matter expert) .. Bonus or pay raise, immediately !!!

Fantastic experience: More techs like Brandon!! Very informative, patient, and kind! Made sure job was complete before leaving and even cleaned up the last tech’s mess!!! Thank you Brandon!

Fantastic experience: John S was very kind and friendly very knowledgeable and done a good job for us. Thanks for sending.

Negative experience: My experience with Main Street Renewal was a total failure in safety and professional standards. Once I opened the door to the new property, I found the pipes had burst, the ceiling was caving in, and icicles were hanging from the structural OSB beams. When I asked them what I should do, they told me to 'find a dry spot'. Despite the clear danger, MSR management initially expected us to enter this hazardous environment rather than providing remediation. After we were displaced for two weeks, their legal team attempted to condition our relocation and my refund on signing a Gag Order and a total release of liability. I refused their $750 'hush money' to ensure I could share this. I am escalating this to the Senate Banking Committee. If you have ever faced similar issues with this company, I strongly recommend you also reach out to the Senate Banking Committee. They are quick to respond and want to hear your story. You are not alone. Do not sign a non-disclosure. Do not let your silence be bought.

Fantastic experience: Brandon did an amazing job at fixing everything we needed fix in our home! 10/10 would recommend

Fantastic experience: Jon S came out and saved our weekend !!! We would have been with out water for the entire weekend. Thank you you are a lifesaver

Fantastic experience: We put in a maintenance request at the top of this week to address a sudden power failure in our home following a recent outage. Andrew did a fantastic job diagnosing our electrical issues and getting us back up and running within 2 days of our initial request. He also talked through everything as he was fixing it so that I understood what we might need to report in the future if it happened again.

Fantastic experience: Jon. S. Was very informative, and was very helpful with the walk through. He was very thorough and answered any questions I had about the property! Thank you!!!!

Fantastic experience: MS Renewal was a life saver. They played no games, I was always able to reach a live human, the call back time was super short, and my leasing agent (Ria) was THE BEST. Ria answered all my questions and went above and beyond to help me secure my rental house and go home. Leo was the best maintenance guy ever. He made sure the house passed it's inspection so I could come home. Five star service ABSOLUTELY.

Fantastic experience: John S. Came to complete my work orders he did it correctly the first time. He was kind and communicated well. He really went above and beyond to ensure we had a good experience with maintenance!

Fantastic experience: John S was definitely a 10/10 maintenance man! Communicated well and got the job done asap !

Fantastic experience: Andrew G installed my dishwasher properly and professionally he answered all my questions thoroughly I highly recommend him thanks

Fantastic experience: Jon S was great. He came in and did everything in a professional manner. Everything works great. Thank you sir

Negative experience: DO NOT APPLY FOR HOUSING WITH THIS COMPANY I APPLIED THEY JUST TOOK GENERAL INFO AND A PICTURE OF MY DRIVER'S LICENSE I HIT SUBMIT BAM NOT APPROVED NO CHECK STUBS WERE GIVEN NO RENTAL HISTORY NOT EVEN MY SS# TOOK THE $50 AND MY APPLICATION FAILED MY CREDIT SCORE IS 646 I MAKE OVER $65,000 A YEAR NOT ONE EVICTION PAY MY RENT AND BILLS ON TIME SAVE YOUR MONEY, THEY OBVIOUSLY HUSTLEN PEOPLE FOR THE APPLICATION FEE NOT TO MENTION I WENT TO SEE THREE PROPERTIES THE FIRST ONE WE COULD GET IN WITH THE SMART LOCK THE OTHER 2 COULDNT EVEN GET IN. DO NOT PAY THAT $50 YOU WON'T BE APPROVED GIVE THUMBS UP IF THIS HAPPENED TO YOU TOO SO PEOPLE CAN SEE FOR THEMSELVES

Fantastic experience: John S Was very professional Fast And stood on business and did what was needed to be done. he communicated everything as well. I’d like he to Only come fix problems if I have any more in the future.

Fantastic experience: John S he is an amazing worker,very friendly, talkative, and sense of humor. He gets to the root of the problem and definitely takes his time to make sure us (the customers) are satisfied. I Definitely recommend him!

Negative experience: We rented from Main Street Renewal and experienced issues with our move-out process. Despite providing move-in documentation showing pre-existing conditions, we were charged for repairs we believe were not tenant-caused. Some charges were later reversed, but others remained unresolved, and several cases were closed without addressing our documentation. Communication during dispute resolution was difficult, and we ultimately did not feel our concerns were fully addressed.

Fantastic experience: John s, was extremely helpful, he explained the entire process and made sure everything was taken care of and went above and beyond

Fantastic experience: We’re moving to our new home. Our maintenance guy was Andrew. He came in to fix a couple of things and we had a few more things that we noticed and he was more than happy to fix those things for us, he even helped out with the rently lock. There were some feature’s that I didn’t know about, and he filled me in. Our house is starting to feel like a home thanks to Andrew.

Negative experience: Guillermo Pulido Did work on our toilet which has been repaired 2 weeks ago and had been leaking! We put in a work order and it took MAINSTREET RENEWAL about a damn month to get it fixed! Meanwhile we had to put a bowel behind the toilet to catching all the water leaking ! So this review is reflecting Main Street renewals ability not to fix the property that they are renting out also not to fix it correctly. The first time we have had numerous things that happened to this property either by bad weather or it just being old and falling apart, they never fixed the stuff correctly, the first time. ! Also, they are quick to mention that it’s $100 fee If you miss a schedule maintenance appointment, although they have canceled plenty of appointments that they had scheduled to fix Place that was a big inconvenience because they had us sitting at home for a whole day and never showed up but if the shoe was on the other foot, they told us they would charge us a $100 bucks

Fantastic experience: Brandon did a good job I will recommend him for anyone please send him again if needed

Fantastic experience: Jon S. Performed great customer service. Performed all duties asked of him. Thank you! He did it the correct and make sure everything worked well before leaving. Definitely appreciate his hard work.

Fantastic experience: John S. was great! He was quick and personable, and communicated effectively what the issue was and how it would be fixed. 10/10!

Fantastic experience: Had to put in a maintenance request for my kitchen sink leaking and they got something scheduled in 2 days. I had Guillermo come to my house and he did amazing. Very respectful and kind. He made sure to find the people because it did take a second to find the leak. He stayed and was patient instead of just saying nothing is wrong with it. He replaced the faucet within 10 minutes and works great now. He also did our move in inspection and was very helpful as it was our first time renting a house. Definitely recommend Guillermo!!! Thanks again:)

Fantastic experience: Andrew did an amazing job repairing my water heater. He arrived in a timely manner, was able to identify where the issues were, and got the wok done!

Fantastic experience: Joshua Silvia came out to my house because my kitchen sink would not stop leaking. I had somebody out before that told me nothing was wrong with it. Joshua took his time to find the leak and it’s fixed!!!

Fantastic experience: Jon s is best tech in the Louisville!! You need more like him here!! Thank you so much!!

Fantastic experience: So relieved to see Jon S pull up today to work on our sink. Each time he’s here for various issues, he puts in the extra effort to make sure the solution is as permanent as possible, and still manages to teach me some things about home care and maintenance. I never wish for home issues, but it’s great to know there’s someone at MSR I can count on for solid work and a friendly chat.

Fantastic experience: Leo showed us our home today a detailed description of everything super good work. I'm very happy

Negative experience: This is the worst leasing company that could possibly exist. I rented from them for a year, almost a full year during which I made several maintenance requests for the heating and air conditioning unit. Days before I moved out, the heater was having problems. They sent a technician who put the heater in emergency mode because my lease was almost up. This caused my electricity bill to almost double or more, and when I complained, they said they couldn't do anything about it. Honestly, I would never rent a property from them again. They are not professional or respectful at all. What a waste of time. I would never recommend anyone rent from them. It's a shame that such a large company can be so terrible.

Fantastic experience: Brandon was very helpful, professional and nice!! One of the best maintenance workers so far.

Fantastic experience: John S is amazing and answered all my questions and made the walk thru a breeze for me. He is knowledgeable and very reassuring! I’m excited about joining the company and happy to know we have wonderful spirited people like him to make us feel welcome!!! Had John S a second time and he’s beyond amazing. He fixed things that were not completed correctly by previous technicians. John is so helpful and nice and I appreciate how kind and knowledgeable he is! The company needs to give him a raise for how amazing a job he does!!!

Fantastic experience: John S. maintenance was top tier not to mention he was the fourth person to come service the same issue and the only one who could actually repair it, he was very knowledgeable and explain each issue. He allowed me to watch him to insure he fixed the problem. He was an all around good guy, I’d recommend his services to anyone!!! Thanks John you were more than helpful.

Negative experience: Don't rent from Mainstreet Renewal unless you're okay with a faulty furnace when it's 18° F outside. We submitted a work order 1/16/2026, and despite calling the after hours line to escalate the order just got a notification that our maintenance appointment is on 1/20/2026. The lease specifically states that having no heat when it's less than 45 degrees outside is supposed to be considered urgent, but the only real assistance from the after hours line was for them to cover staying in a hotel. We have a dog and two cats and to credit of the MSR representative they offered to find a pet friendly hotel, so I guess paying for a hotel room for a couple of nights is cheaper than paying someone to look at the furnace on the weekend. We took a chance on MSR despite the reviews because we fell in love with a specific house. I know you get what you pay for, but for $1760 a month that should include a functional furnace.

Fantastic experience: John S was very nice and professional and cared alot about making sure I was happy and the job was done correctly

Fantastic experience: Jon S was great, he was honest, friendly, hardworking & tried everything he could to fix my heater and once it became a larger problem he contacted a vendor to come out here asap. He also went ahead and fixed my door for me while he was here which was awesome.

Fantastic experience: Jon S was a really good guy. Really helpful really good personality. Recommend 10/10

Fantastic experience: Jon S or John S don’t know how he spells his name is the best maintenance man ever. He’s very professional and punctual. Anytime we’ve called for service he’s always been able to fix the issue same day in no time and if he doesn’t have the part needed he leaves and comes right back same day to fix it. He’s always very professional, respectful and communicative. On thing that I love the most is that he lets my guy Lucas that has autism watch him work. Thank you so much Mr Jon or John lol. For being a great man in life and on the job!!!

Fantastic experience: I had a few requests submitted, Guillermo came out and fixed them all really quickly. I appreciated his kindness and professionalism. Every maintenance request I’ve submitted has been handled promptly so far.

Fantastic experience: Super nice and moved fast efficient!! And super friendly almost forgot to mention his name… but Brandon did amazing

Fantastic experience: Brandon came out and did a great job installing a new kitchen faucet for us.

Positive experience: your maintenance guy Josh is extremely unprofessional and argumentative after not showing up the day we schedule. He said he had to get his tags renewed on a Saturday and that us waiting around all day to not get the missed appointment fee wasnt his problem. UPDATE: Andrew came and took care of everything and was very professional and quick.

Fantastic experience: Brandon did a phenomenal job helping with any and all requests we had. We had several maintenance issues in our home. He filled a hole, worked on our pipes, and took the time to answer all of our questions. He was professional, thorough, and made sure everything was taken care of before he left. He even left us a spray to use, which we appreciated. Overall, a very positive experience—thank you, Brandon!!

Fantastic experience: Jon came out late and fixed out gutter with no issues. Everytime he comes to fix any issues at our home, he’s always kind, funny and in great spirits. I love when I know it’s him that is coming.

Fantastic experience: Jonathan S was really polite and friendly...His communication skills were excellent...Definitely a five star for this guy...Thank you so much Jonathan for all your hard work

Fantastic experience: The property I rent the air doesnt work and the heat doesnt blow out very much but Jon took his time to explain everything that was wrong and what needed to be done and what the next steps to be done to fix the problem. Thanks Jon S

Fantastic experience: Johnathan was super nice! He was on time & got the job done quickly! He even gave us advice on other ways to maintain the house. Highly recommend! Thanks John!

Negative experience: If I could give a minus in stars I would, they don't even deserve a one star. This is the worst rental company I have had to deal with. Trying to get to a live person is hell. They don't care about their tenants and only care about .aking money. We have had issues with the plumbing in this house since we moved in. For over a year they only dis temporarily fixes, it took them for our house to get flooded with sewere to actually use 3 different plumbing companies and replace paying in portions. My husband and I had to use a bunch of our vacation time to be at the house for these repairs after we insisted on this getting taken care of for over a year. Since they did not hire a good plumbing company to begin with, the issue was not resolved, and at the end of November we had back up again coming into our home, we submitted a requested they sent a plumber to snake the pipes instead of having them investigate why we arw having back up into our basement again after the pipes were replaced. Withing a week we had back up again, they sent on of their technicians, I even called them and stated he won't be able to resolve the issue and with attitude got an answer of they do plumbing too, well as I stated he was unable to do anything. Ao instead of them sending a plumber to see why the issue continues they dis nothing, we had family visits for the holidays and wishing a few days from the technician coming, we had sewer coming into our main bathroom shower and toilet. We called Mainstreet on that Saturday and theu stated they would have a plumber come, no one came, for 2 days we had to deal with no use of water and barely using the toilet of the guest bathroom. We didn't have plumber come till that following Monday, I took unpaid time off work, and the plumbing company came and could not do anything becaise the back up was so bad, they had to send someone else the next day, I took another day pf unpaid time off and we got nothing resolved as they said we would have to flood your basement with sewer to get this moving, so they needed to submit a bid to be able to dog out front yard for the 3rd time to open a hole in the mean time since they needed to figure out the issue, they opened a hole withing 3 days of that and it inly lasted 3 days and pur entire main bathroom and part of our bedroom carpet got flooded with poop and pee water. It was disgusting. The first time thia happens we had poop coming out of our kitchen sink and there was no urgency to fix this. Mainstreet did not do anything g within the 72 hrs they have to fix this type of issue, they waited till it got bad to actually send a plumber again, wr had to be relocated till the 24th of December. But this point we had to spend money on laundromat, spend busting food since we could not cook or do dishes, spend more in gas since we were relocated downtown and we were far from our home and jobs. We have no family in Louisville so we didn't have where to go to avoid those expenses. We were told that we could submit a concession request ince the job was completed for all the inconvenience and the time we were unable to use the house properly or be here. I lost over 500$ of unpaid time at work, we pay almost $2000 in rent and they have us $50 discount. This is an insult to everything we have been out through with this corporation. You cant even find a rental home that is not owned by them, I have called and complained and submitted a dispute and they did not give a damn, they told me they can't do anything. This company is a scam ans something needs to be done. We have had to live in unsanitary conditions because of them and they think that $50 is ok to discount from our rent and their excuse was we don't do concessions for unfinished basements, on top of everything the people they have are incompetent.

Fantastic experience: Jon S was great! Immediately put in an order for a new dishwasher for us.

Fantastic experience: Andrew G. Was the best!!! He fixed everything and was very nice and respectful. I would really want only him to complete my maintenance work!!

Fantastic experience: Josh did an excellent job, he not only fixed the toilet quickly but also went out of his way to fix the dryer that was not working properly due to the gas line being knotted in multiple spots. He went above and beyond what he was supposed to do fixing a problem that he wasn't there for and I appreciate it.

Fantastic experience: Had Andrew come out and fix our issue with the heating, thankfully it was a quick and easy fix! He explained what was wrong and everything. Very nice and speedy service.

Fantastic experience: Brandon went above and beyond to help our family with all the maintenance issues we had. Wouldn't mind him being assigned to any other issues we come up on in the future. Great customer service, knowledgeable, and friendly. I'd give 10 stars if possible.

Fantastic experience: I wanted to give Andrew G a compliment. He did an amazing job. He came in with no hesitation and got right to work. Found the issue and handled it like a pro. I really do appreciate everything!!

Fantastic experience: Anytime Brandon comes to fulfill the work orders he never disappoints and is very polite kind and a great maintenance worker.

Fantastic experience: Andrew G. Did a great job with our kitchen sink leak. He was quick, friendly, and professional!

Fantastic experience: Jon was able to quickly fix my sink, no problem no issue. He was a cold dude who stood on business

Fantastic experience: Jon S and Andrew did an awesome job. Very professional and friendly as well and fixed the issue without any problems So they much appreciated!!!

Fantastic experience: Leo was fantastic! He was in and out in five minutes and was able to get our shower working.

Fantastic experience: Brandon helped fix our heat issue that was desperately needed as the cold front was moving in. He was nice, informative and even looked at the deck on the house recognizing some boards needed to be replaced. Appreciate the time he took to get everything working!

Fantastic experience: Brandon was punctual, fast, polite and respectful. I’ve always been able to count on him to fix any issues that I have had and address any concerns.

Fantastic experience: Guillermo, was amazing today. He came in and assessed the toilet leak in the master bedroom. Was able to resolve the leak right away. Highly satisfied with his service.

Fantastic experience: Leo was very friendly and committed to making sure we were satisfied with our request. He answered any and all questions and provided an overall helpful appointment. This visit reflected well on Mainstreet renewal as a whole. Thank you Leo!

Fantastic experience: John S Did a great job and knew exactly what the issue was. A very nice guy. He also came back to fix a leak after he had left.Thanks alot!

Fantastic experience: Leo was amazing. Walked us through the whole house and explained everything thoroughly. Made us all feel much more comfortable about the house.

Fantastic experience: Brandon was great he fixed our hot water problem and explained to us what was going on. He was also very friendly and knowledgeable! We really appreciate the help!

Fantastic experience: Jonathan S. Did an amazing job! He was super attentive and properly fixed any and all issues that I had with the home im renting!

Fantastic experience: Jon S. Best tech in Louisville, he goes above & beyond for us tenants. You all need more like hull here!! Thanks Jonathan!!

Fantastic experience: Guillermo was great, very friendly and thorough in explaining everything. Extremely welcoming for our new home! Thanks so much

Negative experience: DO NOT RENT FROM THIS COMPANY! Since moving to one of their Allison courtyard properties we have had nothing but issues. We have continuously tried to personally contact any employee connected to Main Street via phone call since signing our lease and always get a 3rd party representative who does not take our concerns or questions seriously. As long as you are paying your rent they have no concern with you or your living conditions. Find ANY other company you rent from.

Fantastic experience: Jon S was very professional. If everyone could be like him this world would be a better place. If I ever needed a tech to come back out I'd always request him.

Fantastic experience: Leo came and fixed our house heater today. He is such a great knowledgable man. He was so efficient!! Much appreciated!! Thank you, Catherine

Fantastic experience: Jon S, was great! Before he showed, he gave me a heads up when he was on his way. Then while he was here he explained his whole process and was very knowledgeable about my maintenance issue. Would recommend him again, if I had the option!

Positive experience: 5 star rating for maintenance man Brandon! My overall experience had not been good with Mainstreet. I moved in one week ago and was ghosted for the move in maintenance check. It was never done. I have experienced issues from plumbing to electrical. Brandon took care of most of it today in a professional manner. He is very attentive to tenant’s needs. I feel much better about my rental due to Brandon’s performance today.

Fantastic experience: Brandon from maintenance was very helpful and agile. 5 stars all the way for him.