Bay Property Management Group Philadelphia

Bay Property Management Group Philadelphia
1080 N Delaware Ave #506
19125, Philadelphia
+1267-244-7215

Opening hours

  • sunday: 8h-17h
  • monday: 8h-17h
  • tuesday: 8h-17h
  • wednesday: 8h-17h
  • thursday: 8h-17h
  • friday: 8h-17h
  • saturday: 8h-17h

Bay Property Management Group Philadelphia is a proven, trusted full-service residential and multi-family property management company, focusing on tenant customer service, property owner satisfaction, and rental property management of rental properties from single family houses to multifamily properties. Our Philadelphia property managers offer a wide range of professional property management services that are sure to meet your investment needs. Additionally, our company is on call 24 hours a day, 7 days a week. With our reputation, integrity, innovative management, and advertising solutions, it is easy to see why Bay Property Management Group Philadelphia is a cut above other companies.

Our comment from Agencias Inmobiliarias about Bay Property Management Group Philadelphia:

Bay Property Management Group Philadelphia is a well-regarded property management company known for its dedicated team and commitment to excellent service. Many tenants have highlighted the responsiveness and professionalism of their property managers, particularly individuals like Enrique and Andre, who are frequently recognized for addressing concerns promptly and efficiently. Clients have appreciated the smooth rental process, with maintenance requests being handled quickly and effectively, creating a positive living experience.

Positive attributes of the company include:

  • Highly responsive and professional team members.
  • Efficient handling of maintenance requests and communication.
  • Positive experiences from tenants indicating a well-managed living environment.
  • Supportive assistance with inquiries and concerns through staff like Daniela, Kandice, and others.

Despite the overwhelmingly positive feedback, some clients have expressed concerns regarding communication lapses and management of maintenance vendors, citing instances of high costs and lack of accountability from vendors. However, Bay Property Management Group has been proactive in addressing feedback and improving their operations.

In summary, Bay Property Management Group Philadelphia continues to receive appreciation for its attentive service and commitment to tenant satisfaction, making it a solid choice for anyone seeking property management solutions in the Philadelphia area.

Bay Property Management Group Philadelphia: Reviews

4.5/5 (199 Reviews)
Pearl Powell Published on Google 1 month ago

Fantastic experience: I had a great experience working with Michael! He was quick to respond and addressed any questions I had. He was professional, kind and compassionate. Also, other staff members were professional and respectful when addressing any concerns. I think this is a nice management group to work with.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Pearl! We're happy to hear Michael and the team provided such professional and compassionate support. We appreciate you sharing your experience!

Nicole Published on Google 1 month ago

Fantastic experience: Very easy move in and the office has been really nice and caring, Andre especially. I haven't had any maintenance requests or problems yet. Very happy with my rental.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Nicole! We're so glad to hear your move-in experience was smooth and that Andre and the team have been helpful. Welcome to your new home!

Eric Matukonis Published on Google 1 month ago

Fantastic experience: I rent from Bay Property. I’m writing this to express how incredibly helpful and kind Andre has been for me. Any help I’ve needed he’s been there to respond with the best he could give to me. Being available to your tenants is so important and Andre has always been available and kind which means so much. He is extremely appreciated by me.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Eric! We’re glad Andre has been so helpful and responsive. Providing reliable support to our tenants is very important to us, and we appreciate you sharing this!

Jennifer Duncan Published on Google 1 month ago

Fantastic experience: Bay property management group was always a pleasure work work with. Just got a new property manager before we moved. Andre S. He has been very communicative and easy to work with. Has handled our whole move out process like a pro. Would definitely recommend Andre S as a property manager. Thanks so much Andre!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Jennifer! We’re glad Andre was able to make your move-out process smooth and easy. We appreciate your recommendation and wish you the best in your next home!

Huseyin Cakir Published on Google 1 month ago

Fantastic experience: I have been working with Andre S. and his team for the past month since starting my new lease, and the experience has been nothing short of excellent. Andre is very responsive and ensures that my questions and concerns are addressed in a timely manner. Would recommend!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Huseyin, welcome to your new lease! We’re so glad Andre and his team have made your transition a smooth one. Thank you for the recommendation!

Ci J Published on Google 1 month ago

Negative experience: If I could leave zero stars, I would. If you are a property owner and don’t believe any other review, this is a fair warning. My experience with this property management company was nothing short of unacceptable. Communication was consistently ignored , multiple emails went unanswered, and there was little to no accountability when concerns were raised. As an owner, having to repeatedly follow up just to get basic responses is unprofessional and exhausting. The lack of financial transparency was even more concerning. Random fees appeared without clear explanation, and getting a breakdown of charges felt like pulling teeth. There was no proactive communication, no clarity, and no sense that the owner’s financial interests were being protected. The vendors they use are extremely overpriced and not competitive with market rates at all. Routine services were billed at inflated costs with no evidence of competitive bidding or cost comparison. It felt less like management and more like unchecked spending at the owner’s expense. Property management should create peace of mind. Instead, this company created stress, confusion, and unnecessary financial loss. I would strongly advise any property owner to proceed with extreme caution before trusting them with your investment I also notice they frequently respond to negative reviews attempting to clear things up. There is nothing to clear up. The experience speaks for itself. The pattern of poor communication, unexplained charges, and inflated vendor pricing is not a misunderstanding, it reflects the quality of service provided.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Ciani,

We apologize that your experience with BMG did not meet your expectations. We want to assure you that all fees were outlined in your management agreement and were never applied arbitrarily. Our goal is always to protect our owners’ financial interests.

Additionally, all maintenance work and repairs required your approval before proceeding. Estimates were provided to you for review to ensure transparency and proper authorization.

Thank you for sharing your feedback, and we appreciate the opportunity to clarify these matters.

Risa Page Published on Google 1 month ago

Fantastic experience: Lucero Herrera went above and beyond providing guidance and mediation during a post-tenancy dispute with our former tenants. Despite the end of our term with BMG, Lucero worked tirelessly, patiently and with unwavering professionalism to bring a contentious dispute to resolution. We are immensely grateful for Lucero's assiduous efforts and highly recommend her. Charlie Pigott, our property manager during tenancy, was also incredible diligent, helpful and responsive. He resolved issues on our behalf efficiently and professionally.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Risa, for your thoughtful and detailed review. We’re incredibly grateful for your recognition of Lucero’s dedication and professionalism, as well as Charlie’s diligence during your tenancy. Your recommendation truly means a great deal to us!

Malorie McCoy Published on Google 1 month ago

Fantastic experience: I love the management company as well as the apartment itself! Great location and great compliance with the company, they are super quick to respond to calls or emails!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Malorie, we love hearing this! Thank you for your kind feedback about our team and communication. We’re grateful to have you with us!

Billy Gu Published on Google 1 month ago

Fantastic experience: Enrique with Bay Property Management has been my property manager. He is very prompt and professional when it comes to addressing all the maintenance needs and keeps me informed of all ongoing items. Pleasure to work with.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Billy! We’re glad Enrique has been prompt and communicative in managing your property. It’s a pleasure working with you as well!

Lukas Emge Published on Google 1 month ago

Fantastic experience: I have had a great experiencing working with Bay Property Management Group - specifically my property manager Enrique. He has been very responsive to any issues that arise and is always very professional in our correspondence and ensures that our needs are being met!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Lukas, thank you for the great feedback! We’re so glad to hear Enrique has been responsive and professional while ensuring your needs are met. We truly appreciate your trust in us!

Chinkal Patel Published on Google 1 month ago

Negative experience: Terrible property management group who takes zero responsibilities for the situations they put their tenants in. Moved out of their property at 1710 Cambridge Street, Philadelphia PA in July 2025 and went back and forth with them at least 10-15 times regarding returning the security deposit back and they still have not, it is February of 2026 now. In the state of PA, the law clearly states that landlord has 30 days after move out to give the security deposit back and after that period, they cannot claim any portion of it. Not only did they not return the security deposit within 30 day period, they withheld the entire amount and have been holding it illegally to this day. My roommate and I are still waiting on our security deposits to be returned as stated in their lease. Would not recommend this place or the Bay property management group.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for sharing your concerns, Chinkal. We understand how frustrating it can be when there are questions about a security deposit, and we take matters like this very seriously.

According to our records, a statement of disposition outlining the security deposit charges was issued following your move-out, in accordance with Pennsylvania requirements. This statement detailed the reasons for the withholding of the deposit.

That said, we want to ensure everything has been handled correctly and transparently. If you believe there is any outstanding balance owed or if you would like us to review the documentation with you again, please contact our office directly so we can look into this further and work toward resolution.

We appreciate the opportunity to address your concerns.

Grayce Carson Published on Google 1 month ago

Fantastic experience: Enrique is a responsive property manager! Took over for our last agency and made the transition easy.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Grayce, thank you for your feedback! We’re happy to hear Enrique made the transition smooth and easy for you. We look forward to continuing to support you!

Jacob Buckwalter Published on Google 1 month ago

Fantastic experience: I’ve worked with BMG for several years and couldn’t be more satisfied. My property manager -- Cesar E. -- is responsive, handles repairs efficiently, and manages all communication with my tenants. If you’re looking for a property manager, I highly recommend BMG.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Jacob, thank you for your continued trust over the years! We’re glad Cesar has been responsive and efficient in managing your property. We truly appreciate your recommendation!

Janine Lombardi Published on Google 1 month ago

Fantastic experience: I only worked with Andre for a short time . But I can say in that short time I have worked with him . He's been very quick to respond to our messages. He seems like a very nice, helpful,caring and respectful person. Very prompt . I feel very comfortable talking to him and feel he will help wherever he can . I look forward to getting to know him more and working with him.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Janine! We’re happy to hear Andre has been responsive and supportive from the start. We look forward to continuing to work with you!

Darion Ridley Published on Google 1 month ago

Negative experience: Looking into leasing with this place because of all the great reviews, been leasing from this company 1.5 months and already having some issues in the home which isn’t their fault. HOWEVER the communication and property management is non existent. It takes 48 hours for a ticket to even be looked at. Sent emails asking questions about the home and replies didn’t come until a month later. Currently have no hot water in dead winter and the response I got was “well you did it through the emergency line” great, what a way to find a solution. As the property manager shouldn’t you get all communication once you come in to work. Home is lovely management sucks. Think twice

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Darion, thank you for sharing your experience. We’re glad to hear you love the home, but we’re very sorry that communication and response times have been frustrating, especially while dealing with something as important as no hot water during the winter.

That’s not the level of service we aim to provide. Emergency concerns and maintenance requests should be handled promptly, and we understand how stressful delays or unclear communication can feel. Your feedback about response times and follow-up has been shared with our team so we can review what happened and improve our processes.

We would appreciate the opportunity to look into your situation directly and make sure your concerns are fully addressed. Please contact our office so we can assist you right away.

Thank you again for bringing this to our attention.

William Logan Published on Google 1 month ago

Fantastic experience: Nina is one best property managers. Very understanding communicates extremely well and is very responsive when issues arise. Nina made this experience very pleasant.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for the kind words, William! We’re so glad Nina made your experience a pleasant one. Responsiveness and communication are qualities we truly value, and we appreciate you taking the time to share this.

Joshua Gross Published on Google 1 month ago

Fantastic experience: Great management. Andre has been very responsive and easy to work with. Strongly recommended

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Joshua, thank you for the recommendation! We’re glad Andre has been responsive and easy to work with. We appreciate your support!

Catherine lamie Published on Google 2 months ago

Fantastic experience: Andre S from Bay management was so generous talking to me about my bills. He is very understanding to talk to.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Catherine, thank you for sharing your experience! We are glad Andre was able to help and provide support.

Jimmy Liu Published on Google 2 months ago

Fantastic experience: Enrique L is my property manager from Bay Management Group. He does a great job of keeping me organized by letting me know what the next thing is that I need to do to attend to my property rental. He is also very responsive to my needs and inquiries. I feel confident that my property is in great hands and being managed well which gives me time to attend to the other areas of my life.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for your thoughtful review! We’re happy to hear Enrique has been responsive and proactive in managing your property. It’s great to know you feel confident and supported. We appreciate your trust!

Cindy Lin Published on Google 2 months ago

Fantastic experience: We’ve had a great experience with Enrique from Bay management group. He is professional, attentive and always within reach. He has been able to address any questions or concerns quickly and efficiently. It has been a pleasure working with him.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Cindy! We’re happy to hear Enrique has been attentive and easy to work with. We appreciate your feedback.

Anna Cavalie Published on Google 2 months ago

Fantastic experience: Great experience with my specific prop manager Kandice S who's made sure that all repairs are made whenever I've had any issues. Appreciate her.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Anna! We’re so glad Kandice has been taking great care of repairs and making your experience a positive one. We truly appreciate you sharing this!

Jason Clough Published on Google 2 months ago

Fantastic experience: Enrique and Bay Property Management have been great to work with over the last few years. They provide timely updates and have helped us find contractors over the years to resolve any problems. I'd recommend them and will use them for other properties in the area.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thanks, Jason! We appreciate the recommendation and are glad Enrique has been such a great partner.

Doreen Johns Published on Google 2 months ago

Fantastic experience: Everytime I have a problem, and text Enrique-he always gets back to me ASAP! And gets the problem resolved, to my satisfaction.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thanks, Doreen! We’re happy Enrique has been so responsive and helpful.

Will Son Published on Google 2 months ago

Fantastic experience: We’ve had an excellent experience with Enrique from Bay management group from start to finish. Their team is professional, responsive, and genuinely cares about both property owners and tenants. Communication has always been clear and timely, and any questions or concerns are addressed quickly and efficiently.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Will! We appreciate your kind words and are glad the team has been supportive.

Marie Jeannot Published on Google 2 months ago

Fantastic experience: Enrique L from Bay property management, is doing a very excellent job. Whenever I reach out to him.He always response back , and he his very professional and consistent , whenever I request any services, is being handled. And taking care. Keep up with the good work.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Marie! We’re so glad to hear Enrique has been responsive and professional. We truly appreciate your kind words and support.

Just M.E Published on Google 2 months ago

Fantastic experience: I love my home if I could buy it I would if you are looking for a home call ask for Nina

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you so much! We appreciate the recommendation and are glad Nina provided a great experience.

Kirstin Brug Published on Google 2 months ago

Fantastic experience: It’s been such a pleasure to rent from Bay Property Management. Working with Enrique has been a smooth experience.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Kirstin! We’re happy to know your experience with Enrique has been smooth and enjoyable. We appreciate you renting with us.

Destiny McGahee Published on Google 2 months ago

Fantastic experience: The bay management group has been very helpful during our time renting with them. Des Ilustre, our property manager, has been very responsive and helpful with things that comes up. She was especially helpful when our power went out and we lost heat this week.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Destiny! We’re glad Des was able to support you quickly, especially during such a challenging situation.

Thatchana Raj Published on Google 3 months ago

Positive experience: It has been a pleasure to work with Enrique from Bay Property. He has been able to help me with all my questions and maintenance requests:) This has been my favorite property to rent!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Thatchana! We’re happy Enrique has been so helpful and responsive. We’re glad to hear this has been your favorite place to rent!

Kevin Sweeney Published on Google 3 months ago

Fantastic experience: We have been very happy with Bay Property Management Group. Our property manager is Enrique. He is very responsive and attentive, and provides timely and thoughtful solutions.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Kevin! We’re so glad to hear you’ve been happy with our services. Enrique will appreciate the kind words. Responsiveness and thoughtful solutions are exactly what we strive for.

Daniel Bergmann Published on Google 3 months ago

Fantastic experience: Enrique has been an enormous help in renting out our home after we moved away! Super responsive, great at troubleshooting and problem solving!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Daniel! We’re glad Enrique was able to support you through the rental process. We appreciate your feedback.

Penny B Published on Google 3 months ago

Fantastic experience: I rented with Bay Propery Management and I was very pleased with my experience. Everyone was easy to deal with, all service issues were taken care of promptly and the move in/ move out experience was very easy. I would definitely recommend this company.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Penny! We’re happy to hear your experience was smooth from start to finish.

Jermaine “Mane” Published on Google 3 months ago

Fantastic experience: Im so happy that I found Bay Management they make sure you are happy in your place im living in one of the apartments and its amazing,plus its right up the block where I grew up at the apartment that im in it use to a barbershop where I got my haircut cut at and now im living in the apartment the universe is something else,but anyways I got sidetracked for a bit.but soon as I had a problem here which is really never they came right out and took care of it. Thank you Jessica and shout out to Ron my guy that stay on my window issue Willie Gilliard

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Jermaine! We love hearing how much you enjoy your home and the connection it has to your neighborhood. What an awesome story . Big thanks for the shoutout to Jessica and Ron; we’re always here to help when you need us!

Shayzze Bear Published on Google 3 months ago

Fantastic experience: Excellent service, honest team, full service property management group. Enrique has been the best Property Manager I could hope for! Highly recommend.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for the recommendation! We’re thrilled to hear Enrique has been such a great property manager for you.

Narendra Parihar Published on Google 3 months ago

Fantastic experience: We’re very happy with the services provided by Enrique, as he’s been very prompt in handling any issues and maintaining communication. I recommend Bay Property Management group.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for the recommendation, Narendra! We’re glad Enrique’s prompt communication and support made a positive impact.

Reilly Callahan Published on Google 3 months ago

Fantastic experience: One of the better property management companies I’ve worked with. Maintenance requests are filed and completed quickly, and our property manager Enrique L. always checks in with us after a maintenance request has been filled to make sure everything is running smoothly. As you can see, our property is also pet-friendly!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for sharing, Reilly! We’re glad Enrique follows through and ensures everything runs smoothly.

Aditya T Published on Google 3 months ago

Fantastic experience: Enrique L from Bay property management, has been an exceptional property manager. His response time is consistently quick, and every service request is handled promptly and professionally. What truly sets him apart is how approachable and helpful he is—he takes the time to listen, explains things clearly, and makes sure issues are resolved properly, not just quickly. It’s reassuring to work with someone so dependable and committed. Enrique’s dedication and attention to detail make a real difference, and it’s clear he takes pride in supporting residents. Truly great service and a pleasure to work with.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Aditya! We’re happy to hear Enrique’s responsiveness and dedication made a difference. We appreciate your thoughtful feedback.

Ciera McCall Published on Google 3 months ago

Positive experience: Since Enrique has been our property manager we have been able to contact him without any issues and everything I’ve reached out to him about has been resolved. I appreciate him so much and I’m happy that we have him. He is consistent he responds back immediately and he always has a great attitude.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Ciera! We’re so glad Enrique has been consistent, responsive, and supportive. We appreciate you taking the time to share this.

Katie Kopacz Published on Google 3 months ago

Fantastic experience: Bay Property Management has been great during my year living in my place. Kandice S. has been super helpful and responsive, and whenever we've had maintenance issues, they're resolved efficiently and professionally.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for sharing, Katie! We’re glad Kandice and our maintenance team have been helpful and responsive.

Murphy Roberts Published on Google 3 months ago

Fantastic experience: Enrique has been a huge help over the past year with maintenance requests and is very responsive. I don’t have anything negative to say about our experience with him since moving into my apartment.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for your feedback, Murphy! We’re happy Enrique has been responsive and supportive throughout your time with us.

A Hoff Published on Google 3 months ago

Fantastic experience: What a pleasure to work with Enrique. On multiple occasions he's gone above and beyond in the management of my Philadelphia properties. He's fair to both the owners and tenants and he's readily available via email or phone to answer question any questions. I highly recommend his services.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for the recommendation! We’re glad Enrique continues to go above and beyond.

Nai G. Published on Google 3 months ago

Positive experience: Update-I have been with Bay Management since 2020. Overall, my experience has been good. Over the years, I’ve had a few different property managers and experienced some minor issues along the way. However, my current property manager, Enrique, has been on point. He is responsive, communicates well, and stays on top of filling vacancies and contacting tenants when needed. I appreciate his professionalism and consistency.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for your continued trust since 2020, Nai. We’re glad Enrique has been providing consistent, professional support and appreciate your thoughtful feedback.

joey martini Published on Google 3 months ago

Fantastic experience: Enrique has been really helpful with any questions or requests we have had. He is respectful and very quick to respond. It has been a pleasure working with him.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for sharing! We’re happy to hear Enrique has been responsive and helpful. It’s a pleasure working with you as well.

Jenny Williams Published on Google 3 months ago

Fantastic experience: Genie manages our property in Upper Darby. She is friendly, professional, responds quickly to requests and always keeps us up to date on what's happening when there's an issue. Great to work with!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you! We’re glad Genie has been such a positive support and keeps you well informed. We appreciate your feedback.

Jen Chen Published on Google 3 months ago

Positive experience: Overall, our experience with this property management company has been mixed. Our manager, Genevieve Ramos, has been excellent when it comes to communication and responsiveness. She is prompt, professional, and easy to work with, which we truly appreciate. Unfortunately, our experience with the maintenance vendors they use has not been nearly as positive. The vendors selected did not provide competitive or realistic pricing, and the quality of the experience did not meet expectations. For example, we were quoted $500 to change a toilet seat, which felt excessive and unreasonable. While the management side of things has been strong—largely due to Genevieve—the company would greatly benefit from reevaluating its vendor selection and pricing oversight to better serve tenants and owners alike.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for your honest and detailed feedback, Jen! We’re glad Genevieve has provided strong communication and professionalism, and we appreciate your input regarding vendor pricing as we continue to improve.

Ysabelle Published on Google 3 months ago

Fantastic experience: I really appreciate how quickly my property manager, Joy, responded when my washer and dryer needed attention. Great service!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Ysabelle! We’re glad Joy was able to respond quickly and take care of the issue. We appreciate you sharing your experience.

Deborah Rechnitz Published on Google 4 months ago

Fantastic experience: I have 2 properties with Bay Properties. Their work from leasing to maintenance has been excellent. Even when challenges arise, they address them with professionalism. My Property Manager, Al Cruz, is exceptional. He is prompt and knowledgeable with excellent follow through.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Deborah! We appreciate your trust and are glad Al continues to provide excellent, reliable support.

Dionne Butler Published on Google 4 months ago

Negative experience: Terrible company. I have been living here for less than a week. To start the home was dirty when I went to get my keys, they sent someone out who so called clean however it was still dirty. Then there is so many broken things in the property that I moved into including both the washer and dryer. I have been getting the run around from the property manager. I truly wish I would have done research on the management company but I had a realtor so I thought he vetted the properties he was showing me. DO NOT MOVE INTO ANY OF THERE HOMES

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Dionne, we’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. Your home should have been move-in ready, and we sincerely apologize that this was not the case. As soon as you reported the cleaning concerns, we contacted our vendor and arranged for them to return to the property. Our understanding is that they met with you to address the cleaning as well as the washer and dryer issues.

We certainly do not want you to feel you’re being given the runaround. Your property manager will be following up with you today to ensure all outstanding concerns are resolved promptly.

Thank you for your patience as we work to make this right. If there is anything further you need, please do not hesitate to reach out.

L I Published on Google 4 months ago

Negative experience: commercial landlord here, unfortunately we had many many issues and the contractors they selected were extremely expensive. Often double what i could procure on my own. lots of miscommunications and key/access mixups. added a star to my score because they did find good tenants to fill the property with, however did not lend any favors to keep the place up. Had one instance where i was completely dropped from their management temporarily because my insurance agent took too long to provide certificate of insurance even when copied on all correspondence.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Leo, thank you for sharing your feedback. We appreciate you acknowledging the tenant placement, and we’re sorry to hear about the challenges you experienced with communication, access, and contractor pricing. We work to obtain multiple quotes to provide a clear scope for each project, and we use licensed and insured contractors for liability and compliance purposes. If a contractor or vendor cannot provide the required insurance documentation, we are unable to assign them work, and this policy applies to all owners.

We understand how frustrating delays or mix-ups can be, and we’ll use this feedback to continue improving our processes. If you’re open to it, we’d welcome the opportunity to discuss any remaining concerns directly and see how we can better support you going forward.

Thank you again for your review.

Bogdan C Published on Google 5 months ago

Fantastic experience: Enrique is a fantastic property manager who really stands out. He responds quickly to every request, which makes working with him easy and stress-free. I also appreciate how thorough he is—his explanations are clear and detailed, so you always know what’s going on. On top of that, he keeps everyone updated regularly, which builds a lot of trust. Honestly, I wish everyone in the company would provide this level of customer experience. Enrique sets the bar high and makes things run smoothly for everyone.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for the great review, Bogdan. We’re delighted to hear Enrique’s professionalism and communication make your experience smooth. We’ll be sure to share your kind words with him.

Eugene Published on Google 5 months ago

Fantastic experience: Just over my year mark in a 1.5 year lease. I have to say Des is amazing and the landlord has always responded quickly when there is an emergency. I had a hot water heater go out and it was replaced within 24 hours. 10/10 recommend and recommend Des!!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thanks for the wonderful feedback, Eugene. We’re glad Des and your landlord have taken such great care of you. We appreciate your recommendation!

Evelyn Gorey Published on Google 5 months ago

Fantastic experience: Enrique is the property manager for my unit, and I’ve had such a great experience with him! He’s been so kind, attentive, and professional when helping me deal with any issues that have come up. I highly recommend him — he goes above and beyond to make sure everything is taken care of.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

We really appreciate your review, Evelyn! Enrique truly goes above and beyond for our residents—thank you for recognizing his hard work!

Lexi Turner Published on Google 5 months ago

Fantastic experience: My experience with Bay property management has been amazing! Our property manager Cesar has been so wonderful and helpful, he makes communication so easy, any question or concern I’ve had has been addressed or corrected quickly and he always makes sure we are taken care of.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Lexi! We’re so glad to hear Cesar has made your experience such a positive one. We’ll be sure to share your kind words with him!

Carlos Arzola-Sánchez Published on Google 5 months ago

Fantastic experience: Daniela helped me set up my insurance and now Im covered. Other people did not have the patience but Daniela was very kind. I was paying extra for my liability and Daniela helped me remove the charge.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Carlos! We’re so glad Daniela could assist you with your insurance and provide such patient, helpful service.

Suzanne CC Chong Published on Google 6 months ago

Fantastic experience: I have decided to go with Bay Property Management Group to manage my rental unit, and it has been a smooth-sailing process so far. I wanted to experience the first few months working with the team at Bay Management before leaving a review as I want to be open and honest about my experience. Tony Cuevas is my property manager and he has been helpful, thorough, and quick to reply to my questions and queries. The management fee is reasonable, and the team has been able to locate a responsible tenant for us fairly quickly. I also want to commend Justin Nattrass for being responsive and timely to our query when we were first conducting our search for a property management team, and Sean Maziarz for being on top of the listing and leasing process as our leasing agent.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Suzanne, thank you so much for your thoughtful review! We're thrilled to hear that your experience has been smooth and positive from the start. Tony, Justin, and Sean will be so pleased to know their efforts made an impact. We're grateful to have earned your trust and look forward to continuing to provide great service in managing your rental.

elizabeth gerbert Published on Google 6 months ago

Negative experience: Would not recommend Bay Property Management Group. They were overseeing a property for me for about 1.5yrs and during that time, I encountered several issues, along with poor communication. Our property manager changed 3x over the course of our time with them. We were charged with snow removal services after repeated emails and phone calls making them aware we already had a service in place, they lost a key that was in the lockbox and then proceeded to charge us for a missed appointment fee for not being able to access the unit, they changed a lock on the garage door without prior approval charging us about $450 for the repair, and after ending our contract with them effective 9/10/2025, we did not receive the keys to our property.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Elizabeth, we’re sorry to hear about your negative experience and appreciate the opportunity to clarify. Property Managers may be reassigned from time to time due to changes in workload or staffing, but we understand how this can be frustrating.

Regarding snow removal, we did not receive notice of your plans to handle it independently. Because snow and ice present significant safety and liability concerns, your property was automatically added to our contractor’s schedule. Once we confirmed your request, your keys were mailed out and the related fees were credited back to your account.

Thank you for bringing this to our attention — we appreciate your understanding.

Josh Zenker Published on Google 6 months ago

Fantastic experience: My wife and I are renting an apartment in a building managed by Bay. Our property manager Enrique has been excellent. He's responsive to repair requests and flexible with scheduling contractors.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Josh! We’re happy to hear Enrique has been responsive and helpful. Ensuring a hassle-free living experience is what we aim for. We appreciate your kind words!

Aaliyah Published on Google 6 months ago

Fantastic experience: When we first moved in, the property was in great condition, particularly the kitchen! I even took some photos to capture how great it looked. I’m sharing one here so everyone can see! It almost seemed too good to be true, but then I learned that Joy, our property manager, was the one who made sure everything was set up for us. Thanks to her, the house truly felt like home.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Aaliyah, thank you for the kind words and the photo! We're so glad Joy’s care and attention made your move-in experience so special. Making a house feel like home is exactly what we aim for!

Howard Monde Published on Google 6 months ago

Fantastic experience: I’m so impressed with BMG! When my stove and microwave stopped working, I reached out for help, and they responded quickly. Within no time, a technician came out to replace both appliances. The whole process was smooth, thanks to our property manager, Joy, who kept me informed and ensured everything was done efficiently.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Howard! We're thrilled Joy made the process so seamless. Your comfort is our priority, and we’re glad everything was resolved quickly!

Juju Lu Published on Google 6 months ago

Fantastic experience: Joy Angco has been an outstanding property manager. She's professional, responsive, and always goes the extra mile to ensure everything runs smoothly. Her attention to detail and excellent communication make her a pleasure to work with.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Juju! Joy truly goes above and beyond, and we’re thrilled to hear she’s made a positive impact on your experience. We appreciate you taking the time to share!

Priscilla Bazan Published on Google 6 months ago

Fantastic experience: Thanks BMG and Daniela for helping me set up my insurance. I thought it was going to be harder, but you guys made it so easy! Thanks Daniela for your patience with me.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

We appreciate your kind words, Priscilla! Daniela is amazing at what she does, and we’re so glad she made the insurance process smooth for you. Thanks for being part of the BMG family!

Tamir Elliott Published on Google 6 months ago

Fantastic experience: I have been a tenant with BMG for 3 years now and they are super helpful and know how to get the job done. Any questions I have had regarding insurance, water bills or lease renewal, they have been fast to respond. Special shoutout to Kandice S for always helping out and going the extra mile.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for your continued trust over the past 3 years, Tamir! Kandice and the whole team appreciate your kind words and we’re always happy to support however we can.

Dom Otto Asis Published on Google 6 months ago

Fantastic experience: My family andbI are super satisfied with Bay Property Management. Our property manager, Joy, has been so efficient and very responsive whenever there's a need for maintenance. Thanks, Joy. ⭐⭐⭐⭐⭐

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Dom! Joy is a fantastic part of our team and we’re so glad her quick and responsive approach has made your experience a great one. We appreciate you choosing BMG Philadelphia!

Roselle Cross Published on Google 6 months ago

Fantastic experience: I would like to give a shoutout to Property Manager Joy A. She literally gives joy whenever we have inquiries. She provides quick service as well when we requested service for the sink and garbage disposal! Is her last name Amazing or Awesome? Lol anyway, whatever it is she absolutely knows what she’s doing! She deserves a raise! And thank you so much Bay Property Management!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Roselle,
Your review brought a big smile to our faces, thank you! Joy definitely lives up to her name, and we’ll be sure to share your amazing feedback with her. We’re grateful for residents like you!

Nicole Schilder Published on Google 6 months ago

Fantastic experience: I would like to thank Kandice S for all her help! She has made my living experience feel good and helped me with anything I asked! She surely gets the job done right and for that she definitely deserves 5 stars!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thanks so much, Nicole! We're lucky to have Kandice on our team, and her dedication shows in everything she does. We're glad she’s made your experience a great one!

Briana Yoselin Rodriguez Galaz Published on Google 6 months ago

Fantastic experience: I had a couple questions over the service the company provides and moving forward with the company. Daniela had more then excepted my expectations in regarded to my questions. Very clear and professional in ever regard. Can’t wait to continue working with you guys if this is the service I should be expecting

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Briana! Daniela is honored by your kind words. We’re looking forward to continuing to serve you and making sure your experience remains excellent.

Jessica Shortridge Published on Google 6 months ago

Fantastic experience: We've been very satisfied with the service we've received from Enrique and Bay Property Management Group. While our interactions have been relatively limited, which we consider a positive sign of a smoothly managed property, the communication we have had has been consistently clear and effective. More importantly, Enrique has demonstrated a clear willingness to work collaboratively with us on the few situations that have arisen. They are responsive and accommodating, and we appreciate their effort to ensure our tenancy is a positive one.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Jessica, thank you for your kind words. We’re pleased Enrique’s communication and collaboration have made your renting experience smoother. We look forward to supporting you further.

Joshua Published on Google 6 months ago

Fantastic experience: Daniella was great and helped with our insurance! I highly recommend her since she is so pleasant to work with!!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Joshua, thank you! We’re glad Daniella could assist with your insurance. It’s our pleasure to help and don’t hesitate to reach out if there’s more we can do.

LAU BOJO Published on Google 6 months ago

Fantastic experience: Daniela was exceptional, she give me confidence and her communication was outstanding, she help me uploading my insurance. Highly recommend this company !

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Lau! Daniela is honored by your confidence and appreciation for her communication. We’ll keep striving to provide outstanding service.

Alexa Valles Published on Google 6 months ago

Fantastic experience: I had the pressure of working with Daniela and she was very professional and knowledgeable made the experience very easy and smooth. Definitely will be recommending to family and friends.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Alexa, thank you for the kind words! Daniela is happy she could make the process smooth and enjoyable. We appreciate the recommendation!

Isabel Mendoza Published on Google 6 months ago

Fantastic experience: I want to write this review because the lady who helped me in the process of my insurance gave me the best customer service I received she was patient explaining how it worked and very helpful, thank you Daniela for more people like you. The best customer service I received, thank you again, Daniela.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Isabel! Daniela deeply appreciates your feedback and is pleased she could help. It’s our goal to always be clear, patient, and helpful with every question you have.

Danielle Bautista Published on Google 6 months ago

Fantastic experience: My landlord & my property manager at BMG Philly, Nina Bartolome, are incredibly attentive & a joy to live under. In my 5+ years of renting in Philly, this has been the best tenant experience thus far. I even recommended my brother rent an apartment managed by BMG Philly, for which he now happily does.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Danielle! We’re so happy to hear that Nina and your landlord have made your experience so positive. It means a lot that you’ve even recommended us to your brother. We truly appreciate your continued trust.

Nihar Narla Published on Google 6 months ago

Fantastic experience: I’ve had an excellent experience with Bay Property Management Group Philly. My property manager, Enrique Lizarraga, is responsive, professional, and makes the entire renting process stress-free. Highly recommend.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Nihar! We're thrilled to hear Enrique has made your renting experience stress-free. Your recommendation means a lot to us.

Bryan Martinez Published on Google 6 months ago

Fantastic experience: My Experience with Bay Property Management Group has exceeded my expectations. Daniela’s attention to detail, quick response, and friendliness has definitely made this experience a positive one. I will definitely be back to inquire over a few more properties in the near future.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you so much, Bryan! We’re delighted to hear that Daniela made such a positive impact during your experience. Your satisfaction is our top priority, and we can’t wait to assist you with more properties in the near future!

Tyrika Cowlay Published on Google 6 months ago

Fantastic experience: I am renting a property under Bay Property Management. They have provided excellent service since I started with them. My property manager Enrique is always on point. His response to any problem or question that I may have is very prompt. He gets the job done every time.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Tyrika! We're thrilled to know Enrique has been consistently responsive and reliable. It's great having you with us, and we're committed to continuing that high level of service throughout your stay.

Eric Le Published on Google 6 months ago

Positive experience: Hi, Our property manager Enrique has been timely and attentive with his responses. Although we experienced some frustration and miscommunications in the beginning, Enrique was able to resolve to our issues in a reasonably timed manner. Some better internal communication between the property manager and the realtor at BMG, would have made our initially experience a lot better; despite this, we appreciate Enrique efforts to make us feel whole. Also the cleaners they sent were wonderful!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Eric, thank you for your honest and thoughtful review. We appreciate your patience and are glad Enrique was able to resolve the concerns effectively. Your feedback on communication is noted, we’re always striving to improve. Thanks again!

Sarah King Published on Google 6 months ago

Fantastic experience: We are very happy with BMG and our property manager, Enrique! He is always polite and attentive, and he responds to our maintenance requests in a timely manner. We appreciate his professionalism and quick action whenever we need assistance.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Sarah! We’re so glad to hear you’ve had a positive experience with Enrique. His professionalism and responsiveness truly make a difference, and we appreciate you taking the time to recognize that!

Amelia Published on Google 6 months ago

Fantastic experience: Cheryl E is an excellent property manager. She is very responsive and an excellent communicator. As a tenant, I am very pleased with her services.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Amelia! We're thrilled to hear Cheryl has been responsive and communicative. It's always our goal to provide tenants with top-notch service, and we appreciate your feedback!

Jeremiah3185 Published on Google 6 months ago

Fantastic experience: My experience has been great with BMG Philly I haven’t had any complaints, Enrique has been fantastic

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Jeremiah! We’re so pleased to hear that you’ve had a great experience with BMG Philly and that Enrique has been fantastic to work with. We appreciate your support!

Jajhira Herbert Published on Google 6 months ago

Negative experience: Leaving a review is my second to last resort. I’m not sure who I’m supposed to contact about this without getting the runaround again. I’ve been told time and time again that the issue will be resolved. I submitted a maintenance request in MARCH. Every time it rains this damage gets worse. I’ve been here seven years and it’s never taken this long or been this hard to get answers. Maintenance has been here at least twice this year for other issues. I’m not sure what the hold up is with this. On top of that my dryer has been broken for months. It takes three hours to get my clothes dry. I would love to speak to someone who is not the property manager for Philadelphia.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Jajhira, we sincerely apologize for the difficulties you’ve experienced with Unit A-01. Our roofing contractor is scheduled to return promptly to address the ongoing leak, and once the roof is confirmed repaired, we will move forward with restoring the ceiling. In addition, we are dispatching an appliance technician to service your dryer without delay. Thank you for your patience as we work to resolve these issues.

Martin Cepeda Published on Google 6 months ago

Fantastic experience: I’ve worked with BMG and Al C. for multiple years as they’ve managed my rental property. I can’t say enough good things about the quality of their business and services. Consistent, accessible, and professional staff. Al has been a pleasure to work with, as the property manager. Highly recommended!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Martin, thank you for the review and for trusting Bay Property Management Group Philadelphia with your rental property over the years! We’re especially glad to hear that Al has provided consistent and professional service, he truly takes pride in his work. Your recommendation means a lot, and we look forward to continuing to serve you!

anel DE LA TORRE (Mariposita) Published on Google 6 months ago

Fantastic experience: Daniela provided an excellent service and information to me. She cleared all my questions and helped me a lot. She is very professional and patient. Thank you so much!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Anel! We're thrilled to hear that Daniela provided you with such helpful and professional support. We truly appreciate your kind words and are happy she could assist you so thoroughly.

shawn hashem Published on Google 6 months ago

Fantastic experience: It was an absolute pleasure working with Charlie. I found Charlie to be very professional, caring and paying attention to details. He went above and beyond to help me and find answers to my questions. Charlie was also very prompt and responsive, every-time when I called him or sent him emails. I feel very confident in his abilities to get the job done. I greatly appreciate everything he has done to help me whenever I needed him.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Shawn! We're proud of the professionalism and dedication Charlie brings to our team. Your trust and appreciation mean a great deal to us. We're always here to help!

Nicholas Castro Published on Google 6 months ago

Fantastic experience: Great working with this place, and I’m very happy with the apartment I have! Enrique is very attentive to any questions or concerns. Highly recommend.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Nicholas! We're so glad you're happy with your apartment and that Enrique has been attentive and supportive. We appreciate the recommendation!

Blair Schneider Published on Google 6 months ago

Positive experience: Overall, my experience with Bay Property Management has been positive. Enrique L. is my property manager and addresses my concerns in a timely manner. The portal is very easy to use and all of the contractors they get are great.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Blair! We're so glad to hear you've had a positive experience and that Enrique has been responsive and helpful. It's also great to know you find the portal user-friendly.

Abraham Ayala Published on Google 6 months ago

Fantastic experience: I don’t know really where to begin, I first started renting about 7 years ago and Bay Property Management has been nothing less but great to me throughout my time renting with them and the property manager in charge Nina Bartolome is just a sweet angel, I truly appreciate whenever there’s an issue or whatever I may need help with the property she’s right on it and also high props to their maintenance team Sixto is such a great handy man always gets the job done. Great work Bay Property Management!!! Keep up the great work!!!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you Abraham! Your continued trust over the past 7 years means the world to us. We're grateful for your kind words about Nina and Sixto, they’re both true assets to our team. We're honored to serve you and look forward to many more years!

Gregory Heiser Published on Google 6 months ago

Fantastic experience: The BMG team is awesome to work with. They are responsive, professional, and are consistently going the extra mile to deliver a quality service. Charlie and Al are rockstars!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Gregory! We’re proud to have Charlie and Al on the team, and it’s wonderful to hear they’ve made such a strong impression. We appreciate your support and look forward to continuing to provide excellent service.

silvana naranjo Published on Google 7 months ago

Fantastic experience: Great experience! The leasing procces was smooth and very clear. Mike was professional, kind and extemely helpful with every step. I trulla apprecite the excellent comunication and Support.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

We appreciate your kind words, Silvana! We're thrilled Mike made your leasing process smooth and stress-free. Communication is key, and we’re glad you felt supported every step of the way.

Sharone Rush Published on Google 7 months ago

Fantastic experience: I highly recommend the Bay management property if your looking to rent in the Philadelphia area, I have a great property manager Nina Bartolome she’s definitely on top of my property, as well as the maintenance whenever I need anything fixed an place an work order, the work is done within that same day depending how fast the I place it , if working hours are still open, and if not One thing for certain two for sure it’s COMPLETE the next day!!! The lawn is always kept upon perfect condition even during snowstorms the steps are cleared and walk ways for the tenants to go out !! I’m happy to have Nina Bartolome as the property manager she keep things in top shape condition

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for taking the time to share your experience, Sharone! We're so glad to hear that Nina Bartolome has been attentive and efficient in managing your property needs. Maintaining our properties in excellent condition and responding promptly is a top priority for us. We appreciate the recommendation!

Megan McDonnell Published on Google 7 months ago

Fantastic experience: Enrique Lizarraga has been our main contact at Bay Property Management and he has been nothing but helpful since we first moved in! We absolutely love our spot and Enrique has been incredibly kind and prompt in responding to any maintenance requests we’ve had along the way. He always explains everything in full and remains extremely friendly and professional along the way. Cannot recommend him enough!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

We appreciate your wonderful feedback about Enrique! It’s great to know he’s been helpful and responsive. We’re happy you love your home and are here whenever you need us.

Mark Stoutenberg Published on Google 7 months ago

Fantastic experience: We are in the early stages of partnering with Bay Property Management Group and have been extremely impressed with their customer service and communication (particularly our primary contact Justin Nattrass). We have also strong initial assistance from Charlie Dominguez, who is a part of their compliance team in making sure we properly following legal procedures. We are hopeful that this great start will continue into a great, long-term partnership in the future.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

We’re excited to partner with you, Mark! Justin and Charlie are outstanding, and we appreciate your confidence in our team. Here’s to a successful long-term partnership!

Kryztal Enriquez Published on Google 7 months ago

Fantastic experience: I had such a great experience working with Daniela. She took the time to help me upload my insurance. Daniela was patient, professional, and always quick to respond whenever I had questions. It’s rare to find someone who truly cares about their clients the way she does. Thank you

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

We’re so happy Daniela could assist you so well, Kryztal! Thanks for recognizing her dedication. We’re here anytime you need help.

maritza fonseca Published on Google 7 months ago

Fantastic experience: I im a BMG vendor and my experience working with this property management has been excellent experience. I do appreciate the way they go out of their way to assist us. And show their appreciation and respect. Kandice S is a extremely helpful and very trustworthy. All of the PM are right on point . Thank you for your support as a small business owner. I appreciate all you have done for me and my business. Maritza F. ESS LLC

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for your partnership and kind words, Maritza! We value working with small business owners like you and appreciate your support.

Matchless Contracting LLC Published on Google 7 months ago

Fantastic experience: Whenever we deal with Kandice over at BMG, she’s always super kind and helpful. If any issues come up, she’s usually the first one to jump in and either figure it out or help however she can. She’s always friendly, optimistic, and just really nice to work with.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Kandice is a star! We appreciate you recognizing her kindness and problem-solving. Thanks for being a valued vendor.

Tanya Ross Published on Google 7 months ago

Fantastic experience: Just want to share my sincere gratitude to Charlie with BMG for always keeping me posted on any changes, updates or communication from my tenant. He makes my life so much easier as my property manager. I had previously had a bad experience with renting, even with a property management company, however Charlie has always addressed my concerns and answered all of my questions in a timely fashion placing my mind at ease. Also ensuring I remain within Pennsylvania compliance standards. Thanks Charlie of BMG Compliance Department.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Tanya, thank you for your thoughtful review and for sharing your experience with Charlie. We’re proud to have him on our team and thrilled to hear how he’s made a difference for you. It means a lot to us to know we’ve helped restore your confidence in property management.

Nicholas Stevens Published on Google 7 months ago

Fantastic experience: I have worked with Bay Management Group's Philadelphia office for approximately 2 years now. I am very satisfied with their service and would highly recommend them to anyone. My property manager, Nina is very responsive and professional and is always available to help through any situation.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you for the continued trust over the past two years, Nicholas! We're so happy to hear that Nina and the Philadelphia team have consistently delivered the professional and responsive service you deserve. We appreciate your recommendation and look forward to many more great years ahead!

Matt Harris Published on Google 7 months ago

Negative experience: Absolute nightmare experience leasing with BMG. Highlights/lowlights include: moving in without a functional washer and dryer, washer and dryer being replaced with refurbished models so they don't work efficiently, ceiling collapsing due to water damage that should have been addressed 2 months prior, not having my hotel stays fully reimbursed while my apartment was unhabitable, and despite requesting to be present for my move-out inspection and having written confirmation of my request, inspection was done without me being present. Learn from my mistake, avoid leasing with BMG at all costs

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Hi Matthew, we’re very sorry to hear about the frustrations you experienced while working with Bay Management. In many cases, repairs require estimates and owner approval before work can proceed, and sometimes owners choose to provide pre-owned appliances when replacements are needed.

Regarding the roof leak, our records show that the issue was addressed promptly and that there were no repeat leaks after the roofing work was completed. While the ceiling was under repair, a rent credit was applied to your account to help offset the inconvenience.

We also understand your scheduling request, though our maintenance team typically operates during standard business hours, which made it difficult to accommodate service after 6 p.m.

We regret that this experience left you dissatisfied, and we appreciate you sharing your feedback so we can continue improving how we serve our residents.

kayla chavis Published on Google 7 months ago

Fantastic experience: I’ve had a positive experience renting from Bay property management as a new tenant under them. Juan, my property manager, has been helpful any time I reach out with a concern and with haste.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you, Kayla! We’re so glad Juan has been responsive and helpful during your transition. The Philadelphia team is here to support you, and we appreciate you taking the time to share your positive experience.

Kevin Bane Published on Google 7 months ago

Fantastic experience: My experience with Bay Property Management has been excellent. Juan Alvarez has helped me navigate issues regarding the property I am leasing to the payment portal and he has outstanding communication skills. I highly recommend Bay Property Management Group for anyone seeking an easy rental experience and fantastic customer service.

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thank you so much, Kevin! Juan is a valued member of our team, and we’re thrilled to hear he helped make your rental experience smooth and stress-free. We appreciate your recommendation!

Rick Carlson Published on Google 7 months ago

Fantastic experience: I had a great experience with BMG Philadelphia. Olga was a pleasure to work with and was extremely communicative. Could not say better things about her!

Bay Property Management Group Philadelphia
Bay Property Management Group Philadelphia

Thanks so much, Rick! We're thrilled you had a great experience. Olga is a fantastic team member, and we're happy to hear she made your experience such a positive one.

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