JBMP Group

Negative experience: honestly, i don’t even want to say too much lest I be accused of bias. Try this for yourself: search one of their listings. Open it on multiple different aites (apartments.com, zillow, etc.). Each site lists a different contact number, right? Try calling each of them and let me know if you get through to a real person. Oh, but trust they will reply to a review. And they will be active on instagram. Lol.

Negative experience: Absolutely atrocious. I reported ceiling damage in mid-December. They didn't choose to check it out until around December 20th. Then came back to "investigate." I pushed my flight back to give them more time to work on the unit. They waited until January 8th (the day of my flight) to rip a whole in my ceiling. I have been trying to get them to fix it up for over two months. They cite to the snow storms as to why they weren't able to close it up and now, I can't use my closest and the entire team refuses to entertain a discussion regarding prorating my rent or the electricity bill. The room is an ice box. I want this entire ordeal over with. I once called their alleged customer service line and the lady hung up on me despite the fact that I had what I felt like were very valid concerns.

Negative experience: If I could give them 0 stars I would. We have lived in our apartment for almost two years now, and have submitted maintenance request after maintenance request for continuous safety concerns, leaks and mold issues, and waited over 3 months for a new dishwasher after they said they "fixed" ours. Our FRONT DOOR lock was not working for TWO MONTHS and resulted in a stranger walking into our entry way, which could have resulted in a break in or possibly something even worse. Over the summer during the extreme heatwave we were without air conditioning for OVER A WEEK. Our house was inhabitable during that time; we had to stay with friends and relatives AND take our cat so they didn't DIE of heat exhaustion. They have still never given us a discount on rent or any monetary compensation, but have continued to add additional "water overage" charges to our account on top of the flat water fee that we pay. They have given us no clear explanation on why we get these water overages and have given us inconsistent information, even charging us a "water overage" during the time that our dishwasher wasn't running. We are all continuously frustrated with how they handle our maintenance requests, even making snarky comments in the closing notes of the requests, as well as talking down to us in person. I could go on and on about the issues we have had with this company literally starting from the DAY WE MOVED IN. We have never missed a rent payment and have kept the house in great condition since we moved in. The pervious tenants clearly had parties and left specifically the roof a MESS, there is gum stuck to the floors that has been there since we moved in and the washing machine has also had MOLD in it since we moved in. This house is somewhere that my roommates and I wanted to feel safe and comfortable in, but we constantly feel belittled and scared for what this leasing company is going to spring on us. Hopefully this review can knock some sense into them and actually help get our issues fixed. If not when our lease it up we plan to take action with a lawyer and the City of Philadelphia as they have not given us a safe and comfortable environment to live in and have not followed Philadelphia housing laws.

Negative experience: Avoid at all costs. They will make your life a living hell

Negative experience: Worst experience ever! They should be ashamed of themselves. I do NOT recommend!

Negative experience: I’ve had multiple friends who lived here and have had the WORST experience with this leasing group. Unprofessional, lack of tenant care and support, and refuses to address anything in a timely manner.

Negative experience: Moldy EVERYWHERE, no response to requests. We submitted several requests about the mold, in which it was never taken care of. Awful condition— they take advantage of students. They will respond to this post and not claim responsibility. Dishwasher pic was from move in— didn’t work for the whole year. Garbage was disgusting

Negative experience: DO NOT RENT WITH THESE PEOPLE they will make your life an actual living hell. They don't communicate things properly. You will never be able to catch them by phone even in emergent situations. They are awful and do not care about their tenants.

Fantastic experience: Management has been pretty responsive overall. Whenever I’ve needed something fixed, they got back to me quickly.

Fantastic experience: I had a really good experience with this leasing company. The agent was helpful and quick to respond. Super easy process!

Fantastic experience: I’m grateful to have finally found a considerate company to rent from, professional and very nice peoples Great units. Highly recommended

Negative experience: STAY AWAY FROM LEASING HERE (long review, but READ before signing your lease)! Unfortunately, I have to leave a review because this leasing group is dishonest and does nothing to help their residents. I have leased at two locations on Lehigh and at Girard Avenue. Lehigh looks like a solid place, but the walls are too thin and you can hear everything from your neighbors. Mail and packages got stolen from tenants a couple of times and people allow their pets to poop and piss in the elevators. There were frequent power outages, so if you work from home, RUN! You will experience a power outage at least twice a month and because the entry locks are also dependent on power, that means the security is compromised! We couldn't use the elevators for like two days at one time and a homeless person was once found sleeping in the stairs, so do what you wish with that! Also, my stove was malfunctioned and nearly killed me as I slept (the burner turned on). Thank God I woke up to catch it. Sadly, it took about two weeks for them to send out someone to repair my stove which was so inconvenient because I had to send multiple emails for them to actually send out a technician. Also, if you have a car, parking is like $100+, the spots are all taken and you have to park across the street. (BEWARE: while I was living there, someone's car got broken into and it was bad.) NOW, onto my next location at Girard. I decided to stay with the same leasing group because I am new to Philly and wanted to stay with something I knew. I moved buildings because I was fed up with the thin walls and obnoxious neighbors. I was shown The Marquee by Thomas, who was incredibly nice and great at what he did. The unit had been vacated a few days before my showing (so it was dirty when we viewed it), but I was set to move in about a month later, so I expected them to revamp and fix what needed to be fixed. WRONG. The apartment was exactly how it looked like during my showing when I moved in. It was not cleaned despite them saying it was, the bathroom was DIRTY with stains on the tilings, caulk and grout and there were dead bugs everywhere. I made a complaint about the lack of cleanliness and they told me that the apartment was cleaned the morning of my move-in which was a total lie from what I could see in person and through photos. On the topic of bugs, there are rats and roaches at Girard/The Marquee. They had to send out maintenance three times in a span of 2-3 months and one of the workers, Sergio, barged into my apartment like he owned the place after only knocking once. He was extremely rude. As a result, my health took a toll within a month of living there and I somehow got a skin condition while living at Girard, so I am questionable about the water quality and potential for mold from what I could see. There was mold in my laundry gasket that they had not been cleaned out prior to me moving in and because of my suspicious and with how sick I had gotten, I requested a mold test that they refuse to fulfill. My mail was also opened by another resident and when I asked to view the security cameras, they stated that I need to create a police report and they will coordinate with the police instead of me which is ridiculous. This company does nothing for its residents. I am counting down the days until my lease is finished because the level of gaslighting and inactivity is exhausting. Do not listen to their replies to other reviewers. Yes, they are managed by real people (if you know, you know that Maggie Evans and Gina Moreno do not seem real), but they allow AI to set up maintenance requests that they do not even meet up with, so you are stuck playing the waiting game. And if they do address one thing, they refuse to handle the millions of other issues that you brought up. Please, please, please... Consider twice before deciding to lease with this group and listen to all of the other lengthy reviews because they are telling the truth. They are only here for your money. Looking for others who have had this experience with JBMP/Millstone Group.

Negative experience: Wish I could give a 0. When we moved in our apartment wasn’t cleaned nor fixed. We had holes in all of our doors. We have holes in our floor from our last tenants and they say technicians will come in to look at it and they never do and I can prove it. We have a hole in our wall from the last tenants as well. They take forever to respond and they just lie and say maintenance is coming when they don’t. They pick and choose what they want to fix and you have to harass them if you want anything fixed it’s truly a joke. We have went to their office many times and they just sit there and lie in your face and say what you want to hear. Do not rent any properties with them they are scammers. We have lived here for 2 months and 3 of our appliances have already broken multiple times. Everything is cheap and just breaks. They violate the lease and just choose not to answer the things that would be hard for them to handle. They are pathetic.

Negative experience: Worst leasing group in Philly they are complete scam. Even down to the young adult Jack that they have showing you the place. I have spoken to no human and Christian Koch is not even probably a real person along with Maria who I have tried to call countless and countless times. They did give me my $1,500 back but after countless emails like endless calls, and i was demanding and I mean to the point where if i saw even a maintenance man. I walked up to them to make sure that they knew that my message was loud and clear towards them. Yet I got it back

Negative experience: Would give a 0 if I could. I had an extremely negative experience with JBMP Group. The company repeatedly missed deadlines, failed to communicate, and created major billing issues. Leadership displayed unprofessional and immature behavior that made working with them chaotic and costly. In my opinion, JBMP Group engages in practices that put clients at risk financially and emotionally. I would not recommend this company under any circumstances.

Negative experience: Never thought I’d be one of those people saying if I could give 0 stars I would, but here I am :) I’m just trying all methods to get in contact with somebody to get my dishwasher fixed. I moved into one of these properties in July, it is now September and I haven’t had a working dishwasher this entire time. Mgmt, if you see this, please reach out, it’s still not fixed, and sadly I’m still here… 9/19/25 — 2 weeks later, still nothing & can’t reach anyone on the phone

Negative experience: If I could rate this place 0 stars. They are TERRIBLE with their maintenance, and the lack of communication is completely unacceptable and unprofessional. I have had multiple issues at my residence, and it is like PULLING TEETH to receive the maintenance that I AM PAYING FOR. It has taken them over a month to fix my RAT issue. In addition, my sink and dishwasher are broken/have been flooding, and they cannot do anything about it because they forgot to order the part 3 WEEKS AGO. Absolutely terrible service, and I do not recommend. Their disservice is making MY life more complicated than it has to be. It is excuse after excuse. They schedule a work order, then never show up or reschedule multiple times on end. I am not a happy customer, and clearly, it does not matter to the company.

Negative experience: 1330 N. 15th Street, Philadelphia PA In my daughters house (unit E), the following issues occurred 2 weeks ago and are still not resolved -Water coming up from under the laminate floor. Cause was leaking sewage ejector pump. Leek is fixed, but their solution to the dirty contaminated water under the laminate floor was to place a dehumidifier in her room. What needs to happen is an air quality test and a mold test. -The ceiling fan in my daughter’s room does not work. Still waiting for maintenance to replace it. -Dishwasher - has power but was not working. Maintenance came to “fix” it. Now it doesn’t even turn on and they have not been back. -Trash / sanitation - there is a mountain of boxes and packing foam outside in the alley that poses a health and safety risk. This has been there for 2 weeks and has gotten progressively worse. There are only 3 trash cans for the over 20 tenants that occupy the building. Cans get full quickly and tenants have no choice but to put excess trash on the ground. Again, health and safety issue that has gone unaddressed.

Negative experience: I would give a 0 stars if I could. This company is unprofessional. They never answer the phones, they do not provide clarity on any questions asked via email. They have an office but will not answer the doors or let you in to satisfy any concerns with them. I will be contacting the PA Attorney Generals office. Update.. DO NOT MOVE WITH THIS COMPANY!! A FULL VIDEO WAS SENT FOR MOVE OUT WITH EVERYTHING IN PERFECT CONDITION AND THEY CAME UP WITH THESE BOGUS CHARGES.. YOU CAN NEVER SPEAK WITH NO ONE.. DO NOT MOVE WITH INTO ANY BUILDING UNDER JBMP MILLSTONE. IF YOU SEE THIS REVIEW< WE ARE STARTING A CLASS ACTION LAW SUIT AGAINST THIS COMPANY! MY DAUGHTER WAS A TENANT AND WAS NOT Given BACK HER SECURITY DEPOSIT..I WILL BE UPLOADING VIDEOS AND EMAILS

Negative experience: Do NOT rent from this company. They’ve changed their name 3 times in the last 7 years. Formerly known as PIP then JBMP then millstone pm. They’ve had terrible reviews under each name. They will drag their feet to correct a leak the right way until you have mold growing in your ceilings. They will take out the insulation of your walls for weeks and cause your electric bill to hike up with no consideration of your living conditions despite taking full rent for months over a couple years with the same leak reoocuring. Then when you move out, they will charge you for items that were already damaged before you moved in despite resending and reforwarding emails that confirm the damage before you moved in. They will send replies suggesting they haven’t received the email you sent them and not send you an itemized list of items they charged you despite PA laws requiring property management companies to do so. We now have to progress to small claims court. Save yourself some time and energy and do not rent from them.

Negative experience: My roommate and I lived at the Pickle Factory on Gratz St. for 2 years (July 2023 – July 2025). The apartments themselves are nice and the rent is manageable, but the management company is awful. They try to take advantage of tenants, especially college students, by keeping deposits through bogus charges. Here’s what happened to us: 1. Shower Canister – When we lived in unit D3, we never removed or altered the shower canister and were never charged $100 for “leftover furniture” or anything similar when we moved out. Now, in our new unit, they are charging us for the exact same thing, even though we were never informed that tenants are required to remove it. If this is really considered “furniture,” that should have been clearly communicated in advance. 2. Window Screens – They claimed we were missing window screens and even tried to call it a “broken or cracked window.” I have video evidence showing no window damage. Plus, we lived on the first floor and never opened the windows since they were right next to the street. The windows were exactly the same from the day we moved in to the day we left. 3. Mark on Floor – The mark on the floor was there when we moved in. We have no record of it being caused during our tenancy, yet they’re still charging us for it. 4. Toilet Repair – We submitted a repair request but ended up fixing the issue ourselves before maintenance came. They are still trying to charge us for the repair even though no work was actually done. Overall, it’s clear this management company looks for any excuse to keep deposits instead of being fair. The apartment might look appealing at first, but the way they handle move-outs and deposits is exploitative. If you’re a student or someone looking for honest management, I’d recommend looking elsewhere.

Negative experience: ‼️ DO NOT RENT HERE ‼️ They will respond to this review with non-factual claims, playing the victim, despite the fact that we have meticulously documented every experience and encounter. Our experience with this company has been unacceptable from the very start. The application process was mishandled, signatures were misplaced — preventing us from moving in on time and causing an overpayment that later turned into lost funds, dismissed by Max Hugel. We were given conflicting information multiple times. On more than one occasion, we were hung up on, and we had to obtain the VP’s (Patrick) phone number from another tenant just to get a response — which speaks volumes about how this company operates. The VP even made statements accusing us of lying, which were later proven false. Communication overall has been inconsistent and unprofessional. Compensation for stolen items from management was only given as a rent credit, then canceled out by an incorrect $166 lockout fee, which they refuse to remove — leaving us uncompensated. Several repairs remain unaddressed, including cracks in the walls, flooring stains, a missing fence piece, and even a missing TV, despite repeated work orders. After weeks of follow-ups, these issues remain unresolved, and management’s handling of this situation has been disorganized, dismissive, and completely unacceptable.

Negative experience: Millstone/JBMP recently took over my society hill apartment, and we have had sewage and trash piling up for over a week. My multiple attempts requesting at minimum a clean up / trash pick up of the area so we can enter and exit the building while they wait for permits have been met with ignoring the ask and just telling me they're waiting for permits. I waited on hold for 20 minutes on their "24/7 emergency maintenance line" to just have my concerns dismissed and be told the exact same thing to just keep waiting an indefinite amount of time.

Negative experience: This company is scamming people currently trying to get back my $1,500 and will take them to court soon if my fund are not returned. They tried leasing me an apartment that had the wrong address on it. Completely wrong address. And when I went to make them fix it I kept getting no reply no reply they only replied when I gave them money and my signature. I am so upset and so flustered. DO NOT DO ANYTHING WITH JBMP AND MILLSTONE

Negative experience: I have never been able to meet a landlord, a manger or anyone from the leasing office in person, let alone get anyone on the phone. I am more than happy to pull receipts of your non-business hour response times. 7/2 at 10:19pm. 7/8 at 4:58am. 7/10 at 7:43pm. 6/28 2:49am. I can go even further back if need be. 12/5 8:52pm. 2/24 6:32pm. The only reason why you have decided to respond more quickly is because I left poor reviews. We can also talk about the incorrect notices I've received, the overcharges I've had to contact you about since the start of my lease, and the continued plumbing issues that have affected the living conditions for all residents. Not to mention the elevator outage for five months, the flooding in two blocks of the apartment, and the parking system that continues to break. Let's talk about the urine left in my toilet by one of your staff members in March or the uncovered holes you left in my apartment in June the leading right into the garage. I'm writing an honest review of my experience.

Negative experience: Beware!!! Millstone PM, PMP and JBMP are all the same shady group! Standard language in their listings is misleading. When they say no prorate for days lived in the unit, that actually means you will pay for a 12 month lease but must vacate after 11 months. Basically, they charge you for the time it takes for them to flip the property for the next tenant. PLEASE read everything and question everything.

Negative experience: I’ve had a horrible experience with JBMP Group. In less than two months of living in a brand new unit, we had 10 days without hot water across four outages, and it took multiple complaints to get a real fix. We also discovered our electric account was never properly activated because the unit has no PECO meter. On top of that, we received a $1,400 shutoff notice for charges that weren’t ours. Basic utilities should be a given, especially for the cost of rent, but JBMP has failed to manage even that. Update: Things have somehow gotten even worse. We told JBMP about the $1,400+ electric bill on our unit nearly two months ago - a bill that wasn’t even ours- and they dragged their feet the entire time. I had to spend over 10 hours on the phone with PECO and the Public Utility Commission just to try and get electricity in my name. Turns out, they never gave us the correct service address (which doesn’t even match the one on our lease) until over two months into living here. None of this would have happened if they just handled things like they were supposed to. We’re still waiting to see if they’ll give us any sort of credit, but honestly, the stress, wasted time, and complete lack of responsibility already says enough. Stay away from this realty group at all costs.

Negative experience: This is one of the shadiest rental companies I have ever encountered in 28 years of renting! It’s a shame that they market themselves to the most vulnerable population, the students. If you see JBMP RUN!

Negative experience: Very shady leasing orginzation. Do not answer calls over charge you for things that dont make sense. I cant wait to move out.

Negative experience: Honest Review – Station Square Apartments, Germantown I’ve been a resident at Station Square Apartments in Germantown for the past two years—one of the first tenants to move in when the building was still under construction and under a different name. Unfortunately, my experience has been extremely disappointing. From the beginning, there have been constant issues: a non-working elevator for long periods, repeated break-ins, vandalism, and a complete lack of building maintenance. The cleanliness and upkeep of common areas have been poor at best. Management is highly unprofessional. Phones go unanswered, emails are met with vague responses, and it feels like 20 different people are replying without actually resolving anything. Getting even basic requests handled—like having a document signed—has taken months with no results. Everything is always “waiting on upper management.” Don’t be fooled by the building’s appearance. It’s not worth it. They charge $300 just to use the amenity room, and there are no real amenities—no gym, no pool, nothing. Security is also a major concern. Packages are often stolen, and homeless individuals are frequently seen sitting in the lobby. To make things worse, I was told via email that if I removed my previous Google review, they would consider renewing my lease. That says a lot about their priorities. If you’re looking for a place with consistent management, security, and professionalism—this isn’t it. I’m sharing this to help others avoid the frustration I’ve experienced.

Negative experience: The new AI system sucks to dispatch maintenance to the apartments. The AI system will make up a time that maintenance is supposed to be on site and they never show up at the scheduled time. I’ve put in two orders where I received an email saying that maintenance will arrive in the morning and then I have to call the hotline to see what time they are coming. Very disorganized since the rebrand to MillStone. Maintenance service was so much better before 2025. Also, they are adding ridiculous water overage fees to all tenants and passing on city trash fines to tenants that is the landlord’s responsibility.

Negative experience: Short: If I could give them a 0 star, I would. DO NOT pay the $400 holding deposit, they will keep it, they will not process your application, and they won't answer emails nor phone calls. You will lose your money when it's their negligence. Long: I was asked by a Oakley apartments to submit my application through JBMP. I had to pay JBMP an application fee of $80 PLUS $400 deposit to hold the apartment while my application was processed. I paid on Friday and submitted all my required documents. On Saturday I receive emails saying that they needed my identification verified and sent me a faulty link to do so. I had to call to get it fixed and they sent me a new link where I submitted the required pictures. Then they send me another email saying that my holding deposit only held the apartment for 5 days until April 16. I called JBMP saying that I had submitted my pictures through the link to which they only answered that they didnt receive it and needed to request me a new link. I never got any links. I kept calling and expressing how I was worried about my application and deposit expiring due to their negligence to which they kept answering that a new link would be sent. I've been calling multiple times all Monday and Tuesday and they haven't picked up the phone once ever since. I also have sent emails and I only received a single response from Matias Fernandez (Processing specialist) saying that they received my holding deposit, were having trouble with their links and to submit my pictures. To which I replied that I already had, sent proof of my submitted documents, mentioned that I was getting no help or service from the team and that I wanted a refund. They have not answered any other emails or phone calls. I called Oakley apartments directly to file a claim to which they they said they would contact JBMP and nothing has happened. I have $480 less and no apartment because of their own negligence and irresponsibility!

Fantastic experience: First off its always tough transitioning to another home. In my situation I'm transitioning to another state in addition. d Despite my situations Thomas who was my tour guide worked hard in helping get exactly what I wanted I thank him very much for going the extra mile and being patient with me and my situation in addition to his amazing communication. Thank you

Negative experience: I initially scheduled an appointment at The Oakley at the end of February or early March to tour an apartment that was listed as available on their website. However, the day before my scheduled visit, I received a call from Dylan informing me that no units were actually available to tour. He mentioned that one would be coming available on March 21st, and we rescheduled the tour for March 23rd. In the meantime, I attempted multiple times to submit an application through their website, but the system only allowed me to “request” an application, with no follow-up from the leasing team despite my repeated efforts. Then, the day before my newly scheduled tour, my mother, Shay Collins, received a call from Dylan stating that the apartment was no longer available. According to him, someone had submitted a deposit overnight to secure the unit, and if they were approved, there wouldn’t be another unit available until May. He also claimed he had sent an email with this update, but neither my mother nor I received any correspondence. Overall, this experience has been frustrating and disappointing. The leasing office seems extremely unorganized, and it’s unclear how another applicant was able to submit a deposit overnight when I was never provided access to the application process. Transparency and communication are essential when searching for housing, and unfortunately, The Oakley fell short in both areas.

Fantastic experience: Nelson was an amazing help. The maintenance team here is incredible, all thanks to Nelson. He has made everything so much easier for us, and he deserves everything good handed to him. He is AMAZING. I would not lease again without him.

Negative experience: Will literally ghost you and not even bother showing up to the tour. Don’t bother with this company. I can’t wait to hear the bullcrap excuse as to why their leasing agents didn’t show.

Negative experience: DO NOT RENT FROM THESE PEOPLE!!! The actual building that I live in was nice until these idiots showed up and ruined it. They are unorganized, incompetent, and do not take accountability for any of their mistakes- and trust, they make more mistakes than you’d even think possible. They contact the wrong tenants for rent, revealing personal information for other people because they fail to check their information on file. They have the worst communication skills and never respond to any of their several lines of contact. They block tenants from contacting them after refusing to take the appropriate measures to rectify their mistakes. They are lazy and have no idea how to manage a building. DO NOT TRUST THEM.

Negative experience: THEY DO NOT ANSWER THE PHONE FOR DAYS AT A TIME , THERE IS NO WAY TO GET IN CONTACT WITH ANYONE. NO MAINTENANCE, NO PROPERTY MANAGEMENT , NOTHING.

Negative experience: JBMP decided to sell the apartment building I lived in without any notice - and did not disable the rent portal. As a result, they've still been charging me rent despite me reaching out multiple times and I've had to report them for fraud. Correction - They disabled the rent portal without notice but did NOT disable the auto-pay. Both my current property manager and I have been reaching out to make sure the auto-pay was stopped but it was not. Hopefully this is resolved.

Negative experience: Avoid renting from this company. They manage multiple new apartment buildings across Philadelphia, and all tenants are experiencing similar issues. If you are currently a tenant, please report your concerns to the City of Philadelphia's License and Inspections department. Recently, we have been subjected to garbage fees that were not included in our original lease agreement. Based on a comment I read, it seems these may be fines imposed by the city that are being passed on to us. The property is is disgusting, with hallways that smell of trash, no maintenance and cleaning services, and no amenities. Despite paying for a reserved parking space, the lot is consistently full. Common areas, the garage and parking lot are littered with garbage, people smoking inside the units therefore the smoke filters into your apartments, crying babies, loud music etc. Management is unresponsive, will not answer phone calls and only occasionally replying to emails. It is best to steer clear of this property and their other locations. All complaints made by residents are true. Additionally, be prepared for rodent issues, as mice are prevalent in the buildings and garbage areas. This experience at The Peak at Scott’s Lane has been nothing short of a nightmare.

Negative experience: Let me begin by saying this is a continuation of the issues I had when my apartment was marketed through JBMP, but managed by PIP, Inc. At this point, I am questioning if I harmed someone in a past life because dealing with this property management company surely is my hell. As Philly has been in a dire cold snap for the past week, with temperatures in the 10s, my apartment heat has read 62 degrees. My unit has been without adequate heat going on for 4 days. The lackadaisical response from the Director of Field Operations Andrew W. has me seething. This is not an isolated incident, this is the 4th time I have put in a ticket for the same issue. They refuse to follow up promptly on a clear emergency, which speaks to their overall lack of professionalism as a company/ lack of care. I believe that either Max Hugel who I have always known to be the immediate property manager, either no longer works for the company, or has blocked me, as all my email communications with him cc'd on it have "failed delivery" messages. Maria Pacitti and Jonathan Beaulieu own this company and it is beyond clear their business model is based on maximizing profits with little to no concern for tenant safety/ customer service. I am currently forced to withhold rent while simultaneously making temporary accommodations and I am DISGUSTED by their treatment/ mismanagement of my issue. - DO NOT RENT ANYTHING FROM THIS COMPANY!!!!!!!! - I KNOW IT MAY BE TEMPTING WITH PICTURES OF SHINY APPLIANCES BUT THE DISRESPECT YOU WILL RECEIVE ON THE BACK END IS NOT WORTH IT! As if the lack of heat wasn't the biggest concern my washer has ceased working and they haven't even addressed that either. This has been my worst renting experience to date, and they refuse to even acknowledge how horrible of a situation this is.

Negative experience: Almost every positive review on here is from a Real-Estate agent that benefits from working with you all in the local area of Philly, first of all. You all are treading thin waters..Management by this group for The Lenora in Philadelphia is by far the worst case of consistent negligence and carelessness I have ever seen, and I am hoping this review reaches the eyes of someone with enough integrity to care to make a change for the tenants who live here. There have been constant issues and concerns with this building, accompanied by a lackluster (if that) communication plan from management at every turn. Currently, our building is just a few days shy of a month without the ONLY working elevator in the entire mid-rise building. As a mid-rise building- the ADA housing concerns and shadiness being experienced here is alarming. As someone who worked in the industry of property management for 10 years, I am never a tenant that does much complaining because I understand the complexities of managing residential buildings - but I am calling a spade a spade. This has been the worst experience of my life as a renter. Between a consistently filthy lobby, an unmanaged landscape grounds, the fly pest issue that was never properly cleaned up over the Summer, a leak in our unit that only got the attention necessary after we had to nearly hassle management and developers, and another array of constant issues here- I'd never in a million years recommend ever signing a lease here.

Fantastic experience: I had the opportunity to tour with Thomas a few weeks ago. He is an amazing human being! Super nice, didn’t rush you while viewing apartments. He took the time to show us different apartment buildings. Even though I didn’t pick an apartment yet, I just wanted highlight the great experience I had thus far.

Negative experience: Another classic college rental group that pulls money out of students pockets because they can. Would never recommend this leasing company to anyone. Our first place with them, I was charged the regular (insane) move in fee which was $900. I reported the FECES, that was left in my toilet for me when I moved in, to them and was told that since I sent the email outside of the 5 days they give to report any inconveniences they couldn’t do anything or reimburse any amount of the move in fee. The house was also covered in dust and must have been cleaned by blind people. I didn’t even get so much as an “I’m sorry” for this. There was a literal DOOKIE in my toilet!!!!!!!!!! After paying $900 for “move in fees”. Absolute foolery. Fast forward, we have a new place under the same management (why? I don’t know). I got charged $165 for then to check my washer and was given little proper communication about why this was so expensive except them letting me know they mixed up the comments on the work order and giving me guesstimates on what the maintenance worker was doing in the 2 hours and 45 minutes it took for him to fix our washer that he was getting paid for. It ultimately was a piece of under wear stuck in the filter THAT WASNT EVEN OURS. The emails I got back were sassy and dismissive. Would never ever recommend this group.

Negative experience: Moved into my unit 2 days ago and it has been a nightmare!!! I have never experienced anything like this from a leasing company. Simply put, they do not care about the people who do business with them. They are unprofessional to say the least!!! They are literally arguing back and forth with me via email because THEY did not deep clean my apartment PRIOR to me moving in. I walked in to my apartment so dirty .. I’ve cried and been so stressed behind this because for 2 days they gave me the run around and when they finally decided to send cleaners, the cleaners did a “touch up” clean and said their boss didn’t instruct them to do a deep clean. The cleaners were even kind and gave me their business cards to hire them! That’s how bad it was. The stove, dishwasher, refrigerator, windows, walls, and closets did not get cleaned!!! The cleaners even said they could not properly clean my tub bc they didn’t have “Mr.Clean”. I am mindblown!! Seeing these reviews is sad .. it lets me know that I’m not the only one who experienced this. I’ve consulted with a lawyer and will be moving forward with a case! They will not treat me this way … PLS GUYS BELIEVE THESE REVIEWS .. SPEND YOUR MONEY WITH PEOPLE WHO WILL TAKE YOU INTO CONSIDERATION AND CARE ABOUT THE WAY THEY CONDUCT BUSINESS. save yourself the stress.

Negative experience: Will wrongfully hold your security deposit!!! For the two years I stayed at a JBMP rental, the service from them and P.I.P property management was adequate. Not always responsive to issues and the unit was given to us somewhat dirty and moldy, but we didn’t complain. We did, however, send pictures to our landlord, Maxwell Hugel, of the areas in the unit that were unclean. We were told we wouldn’t be charged for this upon move out. Come to move out time and we spent two full days cleaning the place top to bottom. We left it in better shape than when we moved in! Nonetheless, they withheld a large chunk of our security deposit. We were told the cleaning team charges for anything beyond “normal turnover cleaning.” We asked multiple times for the footage of the apartment and reasoning for how there could have possibly been the need for additional cleaning considering how nice we left it. Maxwell told us we’d have an answer by October 14th, then turned around and said our property management was switching and ghosted us. Disgusted by this treatment and will never rent with these people again. You would think after two years as a respectful tenant you could expect decent treatment.

Negative experience: I've officially had it with both this company and their right-hand team over at PIP. I didn't intend on leaving a written review here because a majority of my issues were with PIP, but since Jennifer from JBMP jumped in to respond to an email after spending all of probably 5 seconds looking into the issue of my security deposit refund I'll help you perspective tenants by adding my experience to all these recent 1 star reviews. DO NOT rent an apartment shown to you by this company. The issue of communication that you will see vocalized in almost every negative review is not a joke. The phone does not even ring on most occasions, just straight to voicemail. Email responses come when it's convenient to their agents, both of which are terrible business practice. The only positive to email-only communication is that you have written proof of their lack of communication. In 2024 this company is letting strangers tour your unit for the final two months of your lease, with no regard for necessary accomodations that you may need as the current tenant. I am a full-time work from home employee for a tech company that requires me to sign NDAs because of the data I work with. That means I am not allowed to work outside of my home, and NO ONE is allowed to be in my home when I'm in the middle of meetings. I emailed JBMP asking them for an exception for this exact reason. I asked that either they hold off on allowing tours for my unit altogether, or that they restrict the tours to Sat/Sun only. After being told no because "it states in the lease that we can" which completely disregarded my reasoning, I told them if a tour is scheduled during my meeting and they knock on my door I'm not letting anyone into the unit. I was never responded to again, even after a follow up asking for further conversation on the issue. They will show you an apartment, collect your deposit, and hand you off to the WORST property management company I've ever had the displeasure of dealing with. After 2 months going back and forth over the issue of PIP wrongfully holding onto money from my security deposit, they offered no help when chiming in on the issue via email and both companies have now ghosted me entirely. If I've learned anything, it's to look into all companies involved when interested in an apartment. Not just the unit itself.

Negative experience: We had a frustrating experience with JBMP Group in coordination with PIP. We endured three months of no proper air conditioning during the peak summer, making our living conditions unbearable. Despite multiple requests for repairs, the HVAC issue wasn't resolved in a timely manner. When we raised concerns about the higher electric bills caused by the faulty HVAC, management gave us the runaround for months and eventually denied responsibility altogether. On top of that, we were hit with unjustified move-out charges, including $95 for basic maintenance and $360 for a "deep cleaning" that felt excessive. After months of follow-ups, they finally informed us that they were no longer our property management company, effectively leaving us with unresolved issues. I would not recommend JBMP Group—poor communication, delayed responses, and unreasonable charges made for a very negative experience.

Negative experience: I am not sure how this real estate ever got a good review. We have had a window that does not close (DOES NOT CLOSE!) since we moved in well over a month ago. It is an inch open and a huge safety concern not to mention rain and air whether it be hot or cold pour through including smoke from neighbors. Imagine not being able to close a window and having no response from anyone, they will not answer calls or e-mails. Temple students deserve better

Negative experience: We have contacted Maria Pacitti JBMP GROUP - Sales and Leasing, on NUMEROUS occasions for over a month. A of today none of our requests have been fixed. For approximately 1 month the refrigerator has not worked and they provideda mini fridge for 3 adult males. We've been given several dates and sadly the dates keep on being pushed. Idon't understand how hard it is to fix a fridge or replace it with a new one. We responded to their office in Philly and no one is there to help. We've called and left messages when possible and no one calls back, which does not make any sense. In addition the remote is missing and no one is able to provide it. Furthermore, windows are inoperable and no one is fixing them after tseveral requests were put in of the problem. There is a lack of communication and urgency to fix the several issues that have been pointed out on more than one occasion.

Negative experience: This place is a joke. The people who work here are a joke. I don’t even know if people work for this company due to the fact the haven’t answered any emails or maintenance requests in I don’t even know how long. My fridge is broken first of all and I can’t store any food without it going bad. Still nobody has decided to fix it. We are 3 college students and they won’t approve our wifi but for some reason no other tenants here needed landlord permission. Not sure what’s wrong with this company but seems like nobody works here and if people actually do they’re clueless.

Negative experience: If I could give this company -1000 stars I would. First let me start out by saying that they WILL NOT speak to you on the phone they will only respond by EMAIL ( whenever they want ) they will take your money & your deposit and respond fastly!!! However they will NOT respond whenever you write them. I was suppose to move into my new apartment on 8/30 two days prior they wrote me and said my unit was NOT ready and did not pass inspection. WTH!! How is my exact thoughts? They offered me to move into one of their other units temporarily or permanently move into another one of their units elsewhere. I have planned for this move for over two months of them backing the dates up. They are honestly a mess. Maria ONLY answers emails whenever she wants. Thomas who did the walk thru back in July with me stated this unit would be ready 3 different times now. I have proof of everything via email and text for them to say 48 hours prior of me moving that my unit did not pass inspection. Now less than 24 hours l they will not even respond to my emails when I am asking if they will accommodate movers from the temporary place to my permanent apartment I paid for because I am not paying for movers twice. I was suppose to be out of my current unit this weekend and they left me with no options other than options I clearly do not want. I have stated to them numerous times now I do not want to permanently move into another unit. I would temporarily move into a different unit but they must pay for the movers to move me from the temporary unit into the unit that I have signed a contract for! They requested I pay for parking to hold my spot even though I haven’t even moved in yet. I paid that and I did everything that I possibly could on my end. They also do not even have My PECO meter set up in my unit when I’m suppose to move in their building. This place is honestly a mess and I am debating canceling this whole contract with them because it’s less 24 hours now before my scheduled movers come and NO RESPONSE from Maria! All Thomas can say is contact Maria. What a shame! I understand things happen however BE ACCOUNTABLE and ACCOMMODATING TO YOUR PAYING TENANTS! NO CURIOSITY PHONE CALL NO FOLLOW UP MAJOR RED FLAGS!

Negative experience: While this real estate group was fine to work with, they will pass you off the PIP Property Management which has truly been less than ideal to work with. I think it’s important for people to know who they will ultimately be working with. I was without AC for 5 days in July with an dog until they provided a backup portable unit. When adding a roommate, they lost her application, did not send her access info for the door app. They advertised that parking is available (on the listing website and via the agent) and once the lease was signed, said it wasn't. They selectively answer emails and not once have they answered the phone. Beware JBMP as they will pass you off to yet another disorganized, careless property management groups in Philadelphia. (To be fair, it’s really the office that sucks, maintenance is friendly and actually seems to care. )

Negative experience: Wao....I thought it was a joke when I started to read these reviews and had preemption of dejavu. My son who is sooooo bent on staying here, I don't know why recently signed a lease with them. Here are the issues 1. You can only email JBMP GROUP no phone calls have ever been returned to me personally. It's JBMP group but payments to 2157 Lehigh Development Llc, Infact my son was so frustrated one day he decided to drive there. How about getting actual robots to replace the humans there, I believe the robots will serve better than these humans. 2. The agreement for my sons lease is to start August 10th as they listed and they put an expiration date of July 25th...how does this add up? But believe it when I say he hasn't moved in/collected the keys up until now. Maria who works there and who has been responsive hence for that reason, the company deserves a 1 start...if not for her, I would have begged google review to create a -10 for this company....anyways Maria said they have not received or cleared the funds my son sent which is no longer in his account and is sitting in someone's account accruing daily interest. What sort of arrant nonsense is this? The funds have cleared his account but yet you say you have not received it, like seriously. 3. They decided to collect x 3 of the rent from my son, 1st, last and security deposit. I dont know if they jazzed up my son that he is so adamant on being there but for me personally, before a dime was paid, it would have been time to check out. Its not all that glitters is gold, this was my thought this morning and was confirmed once I started to see the outpouring of the reviews. 4. If JBMP group is claiming in these reviews they are not managing the property and all they do is find property. Respond to those reviews who is responsible for the wellbeing of the apartments and even put in a number for mainatainance as we have seen a lot of those reviews were also around maintainance. If they are all behaving like this, are we sure the building structure is safe? Who gave them the permit and has everything been inspected to its entirety to make sure it is safe? There are a lot of concerns for me here as a parent here. My advice as a full adult who has experienced life and seen a lot of things, find somewhere else and that is my advice to my son but at the end of the day, he too is an adult and makes his own decisions.

Negative experience: From my experience and reading some of these reviews, I think a lot of issues with this leasing agency could be resolved if they improved their communication. They claim to communicate more effectively through email, but even that isn't as great. Most of the complaints I have with this group comes back to how hard it is to reach them, which made my experience with them horrible and frustrating. From touring the place, to signing a lease, to getting me set up for move-in, the communication throughout the process was poor. I had to resort to visiting the office to have my questions answered, they met me at the door and then had the conversation with me outside. I saw another review mention this, and that did not feel welcoming or professional. My leasing agent would take days to respond, resulting in the unit(s) I had my eyes on taken because responses were slow. This happened twice, so I didn't get my first choice or second choice. I hope they can improve their communication moving forward, being open and responsive will put the customers mind at ease and could make these reviews a lot better.

Negative experience: ***This is a cross-post review of PIP Property Management, so folks are forewarned about who they are dealing with after leasing with JBMP. (For what it's worth, Thomas at JBMP was super awesome and a pleasure to work with, prior to our move-in experience.) "Our experience in leasing our apartment at the Vistown building through JBMP Group was normal and pleasant enough, and then we were "handed off" to PIP for property management. I say "handed off" b/c many of our emails to the contacts at PIP come back to us with JBMP email address. It's really unclear as to who is actually in charge here. There was little to no information provided to us leading up to our start date (procedures for movers, building/apt access, etc.) Since we moved in less than a month ago, we've experienced the following problems: - filthy floors and kitchen surfaces on move-in day - no way to operate second story floor blinds for 2 days; first we were told the blinds were broken and a repair was "TBD by the owner"... then the story changed that the remote simply needed new batteries (we could have easily figured this out ourselves if the remote had actually been provided to us at move-in, which we had already asked for twice) - no working mail key/access to mail for over 2 weeks; took multiple requests to finally get one - old, moldy filter left in fridge water dispenser; was told it was "our responsibility" (is this really how you treat new tenants?) and to pay $105 to have it replaced by maintenance, or do it ourselves (the filters cost less than $10 on Amazon); Also note, passing on the cost of general maintenance to a tenant is not allowed per the Philadelphia Fair Housing Act (which they don't seem to care about) - broken intercom system with no way of letting guests/deliveries into the building; was told this was a building-wide problem, but so far there has been zero communication as to when or if it will be repaired - broken dishwasher/no power; reported over a week ago and again, zero communication as to when or if it will be repaired; Based on phone conversations with maintenance (no one ever came to actually look at it), this issue was known to PIP prior to move-in and was not disclosed to us - sudden power failure of keypad door lock/inability to lock apartment door from outside; these locks were bizarrely rigged/hardwired by drilling a wire through a metal door instead of using the AA batteries they were designed to work with to "cut down on waste" (which is even more bizarre considering their leases put the responsibility of all "light bulbs, filters, and batteries" on the tenant, so why would they even care about battery costs?) To echo earlier reviews, no one at PIP ever answers the phone, and rarely do they respond to emails. When they do, they will conveniently skip over certain questions and/or gaslight you into thinking you're the problem. In short, feels like we got scammed."

Negative experience: If i could give zero stars I would. They are scammers and disrespectful. They refuse to contact tenants and they falsely charge security deposits and rent. If you are planning on moving in with this group PLEASE do not.

Negative experience: If I could give zero stars, I would. Every single positive review on here has to be fake or fabricated. First of all, I do not believe a single living and breathing human being works here. They are impossible to get a hold of and nickel and dime you for everything. My dryer has been broken for over 6 months. They have no respect for long-term tenants, and do not take requests seriously. The manager Jenn even accused me of false police reporting when my ex-boyfriend broke into my apartment. They claim to have security cameras on their buildings, but they do not work and can never seem to "access" the footage. They have not changed the building code to my front door in almost 3 years. Anyone and everyone could break in if they wanted to. I could go on because I've lived in one of their buildings for 4+ years... Typical Philly slumlord shell corporation behavior.

Fantastic experience: Shout out to Dan and management for going above and beyond to help me secure an apartment. I recommend giving them a call to find your next place.

Negative experience: Worst Company Ever !!! I recently signed a lease with these people and its disturbing how quickly they want money but NO ONE can answer a phone call or email in a timley manner . I signed my lease and ive been getting the run around every since I was told to pay a deposit of 1,066.00 to get my move in keys and never got them then was told i had to pay 1,270 . This company is terrible .

Positive experience: Great and friendly people but SUPER hard to get in contact with for a quick phone call or text. They are more responsive to emails than phone calls. Other than that, the property looks great. Looking forward to moving in

Negative experience: Typical lazy business looking to take advantage of you any chance they get. They aggressively raise rent every year even though the building is actively deteriorating. They will, frequently and without notice, schedule showings of your unit while you’re living there. I mean, imagine having an important work call during the week or friends over during the weekend… too bad now it’s a showing! They do not care about you or your situation at all. They will screw you over if it is in their benefit. Every aspect of living in a JBMP property is a borderline nightmare. Look elsewhere!

Negative experience: If I could give ZERO STARS, I would. The absolute worst company to ever rent from. If you’re looking for a company that fulfills maintenance requests, answers text messages and phone calls, resolves complaints, or basically do anything a leasing company should do, do not come here. I have complained 5 separate times about my neighbor and the landlord/property manager refuses to do anything about it. The lease states that the breach of contract could lead to eviction. The contact has been breached now a total of 5 times by my neighbor and they are still living here. Also prior to living here I had lived somewhere else through a different leasing company. My move out date from that apartment was July 29. My move in date to the JBMP unit was August 1. I had asked if I could move in early because I then would have no where to stay and put all my belongings. They said I could move in early but I would have to pay an ADDITIONAL charge to do so AND they wouldn’t be able to clean up the apartment. I told them I would wait because I’d rather move into a clean apartment. I finally move in on AUGUST 1 to come find that they didn’t actually clean anything. Every single floor and baseboard was dirty and dusty,, there was dust literally everywhere, the refrigerator was dirty, a shelf in the fridge was broken, some of the outlets didn’t work. If they weren’t planning on cleaning my apartment, I should have been able to move in early with no cost. I also had been in four maintenance requests, some dating back to well over 4 months ago, and they still haven’t been fulfilled. When I put in a request it asks me for a date and time for them to come. I put a date and time for them to come and they don’t come anyway. They don’t keep me updated whether or not somebody can come. They only answer or care when it has to do with money. I now will be taking the property manager to court and the company to court.

Negative experience: Loud neighbors fighting and playing music extremely loud early in the morning to late at night. Cannot sleep or work or study !!! have reported and contacted landlord many many occasions will not return calls or contact! Do not rent!! They want money only and will not respond to anything else!!! JBMP leasing group the landlord will not return call or respond to my needs!!!! They are who you hire! It’s your responsibility to ensure their job it’s done and you have failed!!!!

Negative experience: Do not rent from this place. I don't believe there is an actual human working at the leasing office. After being approved for one of their units, an auto-generated email came through with a link for me to my move-in payments...WITHOUT sending over the lease. This email had the wrong dates listed for the rental term and had different details than the listing. I called the office and no one answered. I asked the showing agent for a contact information for someone at the leasing office TWICE and he never gave it to me. I will say, the showing agent was nice. Finally, my friend had a horror story of a leasing company/apartment experience and it turns out it was with JBMP.....

Negative experience: Impossible to get a hold of. We were left with so many questions after we signed the lease, and no one would pick up the phone.

Positive experience: this is my first time renting an apartment and i've been in constant swift contact with a representative who's been able to answer all my questions and walk my through the process. very responsive !

Fantastic experience: Recently signed a lease which JBMP helped me attain. It was super easy to work with them and they make the process convenient with a free application that you can use at all of the properties they offer. Thomas was super helpful with tours and all of my questions. Christian was also super responsive and informative when I had any questions during the process as well. Highly recommended!

Fantastic experience: The bad reviews are correct in a sense, as a renter, after deposit this firm did take a bit to get back to you at times. Christian K was the agent helping me and I have to say the lack of communication is not always your listing agents fault. Landlords can be difficult to get ahold of (as mine was prior to the move, great now) and the firm is kind of a middle man. They do have GREAT units at GREAT values and I truly believe they do a wonderful job controlling what they can. Also If you’re looking for a listing agent who’s going to get your unit rented these guys got you covered.

Negative experience: JBMP conversations are extremely slow and confusing when it comes to managing their online lease transactions. I had a two-year lease with them. Please keep in mind that while the rent will be low, the properties will be old. I had no idea what to expect from them as an international student! The carpet in the property was poor, and they will clearly respond to your request that they would not change it after signing the lease. They will start sending JBMP agents for showings 6 months before your lease expires, and I'm not sure why people are saying they won't allow you to view the property before then.

Negative experience: Takes weeks to respond even after deposit has been paid. Worst experience out of any real estate agency I have ever encountered.

Negative experience: This place is very unprofessional and they only communicate through email. I don’t recommend going through them if you are looking for a place. They will drag their feet and never give you answer while holding onto a holding deposit.

Fantastic experience: This company is very professional and responsive. The showing was great and the apartment is super clean and In good shape. This is the second time we’ll be renting from this company. They are wonderful.

Negative experience: Don’t live here. The leasing office is shady. I will not name anyone but I made a negative post last year and the girl told me she wouldn’t help me until I took my honest negative feedback down. Looking to move to Philly and I see the leasing company still has the same issues.

Negative experience: I wish there was a minus button available for this review. I went to see a property 2/23. I was told I would be meeting with Daniel at the property. I get there at the time of and nobody was there. I walked around the corner to the owner company and received a call from Andrew saying he had been there for 10 minutes. Anyways, I completed the application and put down a deposit the same day. I received an email 2/27 saying my application was approved and I would be receiving a lease via email within 48 hours. After you put down your deposit you just sit in limbo. Nobody calls you and you have to literally verbally assault David to get a follow up. It took them a week to realize my previous landlord didn't complete some needed previous reference form, even though I was told my application was approved already. On 3/10, Christian tells me he's waiting on an approval from the owner and will have an answer by EOD. Again, why was I told I was approved if the owner hadn't actually signed off? They then tell you it takes 10 days to get a refund. So here it is 3/15 and I'm starting all over again. Not to mention I already lost another more updated cheaper property due to them holding my deposit beyond the 48 hours. The kicker of it all is that my kid's mother rented a property from Maria Pacitti at a previous company. When she heard my disputing the charges with my bank she said she could've told me this would happen. This doesn't just appear to be a company issue, this is just how they do business overall. No regard for other people situation just trying to get quotas.

Negative experience: This is a strange company. Everything is virtual. THere is no human contact. They took $400 from my fiance and I. Then we had to complete applications and make another $140 in application payments. They then approved our application but refused to respond to our request to see the property. Meanwhile kept insisting we sign lease. I will not sign a lease without seeing a property. There was no response to our request to see the property we were apparently being placed in. Then, there were a ton of emails requesting we complete documentation. But no responses to any emails. I have tried calling dozens of times. Always connected to David who is kind but no help at all. Only saying he will send message to Christian or Maria. Maria and CHristian only respond by email very late at night or early in morning and never again after. Only to insist on completing documentation. Also we drove by the property and it was a hot mess. Trash everywhere. I have requested cancellation several times and am threatening to seek legal advice.

Negative experience: I wouldn’t recommend this apartment. If you choose not to resign your lease, you will have to deal with tours taking place in your apartment frequently even when you’re in your apartment. They will go through your closets and walk all over your apartment with your shoes on. It’s super inconsiderate.

Negative experience: Called the office because I was interested in viewing a property. David refused to answer my questions, refused to transfer me to a manager, and refused to let me know the availability to schedule a tour because I didn't want to provide an email. If its this hard to view a property I have no interest in doing business with JBMP

Negative experience: I went and viewed one of JBMP property on September 14 2022 and the guy rusted me said he had somewhere else to be. The property needed cleaning and a few touches of maintenance and the grass needed to be cut in the back yard. He sent me an email to put the 1500 dollar deposit down to hold the property they took my money immediately and when I call the office they tell me that Sara going to contact me but instead Maria emails me saying the same thing over how they are trying to contact the owner. Today is the day I have to move out of where I live which I stated that on the application and now they don't want to answer my calls or emails about me receiving my 1500 dollar deposit this is stressing me out. I keep all my documents to show proof I may have to go over their heads starting now

Positive experience: Lots of properties, very willing to look within budget. Everyone we interacted with was friendly. Had issues with contactless entry, as key didn't work, and had difficulty getting a human on the line. I think they may need to update business hours, to temper expectations. Issue took about an hour to resolve, and that wouldn't have been so bad if it weren't so hot out. Property itself was painted, but sloppily, and many repairs that seem obvious weren't made, like loose railings and quarter-sized holes in the drywall, etc. A teensy bit more attention to detail would have been appreciated. Overall, a positive experience despite my earlier cranky review.

Negative experience: How would you rate this experience and living condition? Think long and hard before leasing/renting from JBMP Group.

Fantastic experience: International student at Temple starting school in Fall’22. Have been in touch with JBMP Group since the beginning of my house hunt. They showed some really nice and affordable properties for students. Their application system is very organised and they mention everything in detail on the email. I was very happy to work with JBMP Group!

Negative experience: I only gave two stars because their properties are nice. The company obviously participates in the current wave of gentrification in Philadelphia. Their properties are generally in failing neighborhoods. They require almost perfect credit in properties that are across from the projects. I put in an application for a property and they told me i didn’t make enough. I proceeded to prove to them with my paystubs that i made more than 5x the rent. They then rebutted and said the reason was credit history. The report they use was completely wrong. It said my credit score was over a hundred points lower than it actually is. Then, when i tried to offer a report directly from Experian, they declined. Any time i refuted something that was false, they ignored it and wanted me to keep paying different application fees. They also bombard you with communication from multiple people who clearly don’t communicate with each other. One person said i was denied for a property while another said they didn’t even know the application was in. Makes you think if they even pass your application along to landlords and they make the decisions themselves

Negative experience: The building at 1133 E Columbia Ave is decent itself, despite clearly being a quick construction and needing small maintenance extremely often. But the management of this building is SO BAD that I could absolutely NOT recommend living here. I have had several issues go unresolved, and completely unacknowledged at that. I had my personal property damaged and stolen in a COMMON AREA that the management refused to address or look into. DO NOT MOVE HERE

Fantastic experience: JBMP was super helpful in getting me connected to my apartment and answering me with any questions I had throughout the process of signing the lease. They were great at getting back to my emails and making sure me and my roommates were able to split up our rent the way that worked best for us.

Fantastic experience: I have been very pleased with the process of finding an apartment. They are very professional and quick to respond to all questions. I look forward to renting from them!

Fantastic experience: Met up with my agent on Friday for a tour and they were very friendly and professional. They answered all the questions my mom and I had about leasing and utilities and the units were in a very good area for me.

Positive experience: I contacted a lady named Sarah! She was great answering questions and informed me with detailed information. She's great, I can't wait to be able to move with this process and hopefully move into my first home!

Fantastic experience: I am a temple student currently looking for housing with my friends. I found a nice property through Zillow and got into contact with the JBMP leasing office. The representatives on the tours and the leasing agents had awesome advice and made sure that the tours were informative. Any questions I had for the leasing office were also answered very quickly as well. Thank you!

Fantastic experience: Overall great experience so far. Maria was very quick to respond to any questions we had, and the agent we met with was very kind.

Fantastic experience: I truly like working with JBMP Group. The information on the site is really coordinated and direct with regards to the data that you want to be aware about the property. The experience up until this point has been superb, each of my inquiries responded to, data provided, and application steps easy to follow.

Fantastic experience: The realtor was extremely helpful with questions and concerns while touring and any concerns with leasing the company has done a great job at responding.

Fantastic experience: I love Jbmp company they are very respectful I actually been dealing with them since 2018 but yes this company is great they also return calls and emails fast and even texts msgs explain everything over the phone looking for a beautiful home or apt this is where to go and also the virtual tour was great Marie !!!

Fantastic experience: I’m moving from Dallas to Philadelphia so I’d like this process to be as smooth as possible. Maria responded to my email quick and actually answered my questions/ provided me with links with detailed info. I’ve been reaching out to different companies during my apartment search and this is the first company that actually answered my questions the 1st time. I look forward to renting with them.

Fantastic experience: Our realtor was very professional & ultimately sold us on the property. He was very knowledgeable and answered every question we had.

Fantastic experience: JBMP Group is full of professional and nice people and they answered all of the questions we had about the apartments. This was the first time my friends and I were looking for apartments and were quite pleased! They truly care about their clients. I recommend JBMP Group to anyone looking for apartments in Philadelphia.

Fantastic experience: The JBMP group was very helpful to me and my friends looking for an apartment. They were professional and got back to us in a timely manner to help us find the place of our dreams! Highly recommended to anyone looking for apartments around Temple's campus.

Fantastic experience: Our Realtor always kept us in the loop while searching for student housing. The entire process of finding a place was very pleasant. I would reccomend to other students.

Fantastic experience: When looking for an apartment, the agents that I met with were super nice and very informative. I even scheduled another meeting to review some things with a co-signer, and again our agent was super understanding and informative.

Positive experience: The representatives who led tours were punctual and communicative, and Maria has been helpful with answering questions over email.