Lone Star Realty & Property Management, Inc

Fantastic experience: I was able to find the perfect rental at a great price. The leasing process was fast and very easy.

Fantastic experience: The experience with the company was excellent. Ms.Mariah explained everything very well and we were able to put our deposit down and get right in the house we wanted.

Positive experience: Melissa was very helpful in helping me find my new home. I appreciate her so much. Very nice and knowledgeable! Mariah as well. She broke everything down and made the process very easy and response time was great.

Fantastic experience: I have been renting from Lonestar for the past year and absolutely love love love them. They have helped me out so much. The employees are always polite and fun to talk to. They are just AWESOME!!!!!

Fantastic experience: First off I want to give the biggest shout out to Miss Melissa! When I say she came through and made this transition smooth and easy for me! The confidence she had in me, the blessing she had over me, and just the overall positive energy she each time I went in or even talked to her over the phone was enough for me to know I was qualified and the home I been claiming was going to be MINE. Thank you Lone Star for making the transition easy from one property to another and for trusting me to continue to rent through you guys!

Fantastic experience: melissa black and Mariah Brad and Hannah Hall are so sweet and honest and amazing....So helpful and respectful......very open-minded! I love it here and Lizbeth Moya, was amazing and outgoing also....best team ever!

Negative experience: Melissa can go off herself. To anyone looking into them if you are not married you will be forced to pay double a deposit. She has a horrible I know everything attitude and talks down on you. Do not deal with these people at all.

Positive experience: Feel like it’s out dated and needs some stuff to be replaced like countertops stickers and paint retouches and also one of the ceiling fans was Warped thank you

Fantastic experience: Mrs Melissa was great help me instantly I knew what I what and she did too . Quick professional and just amazing the Team it’s self just great Ms Mariah Ms Christy thank you.

Fantastic experience: Active Duty military here. I retained my apartment over deployment due to my good experience with these people. During my deployment my Mid-Lease inspection came up. Daniel Sellers was amazing at answering my questions and quick to work with me in regards to my circumstances. Cannot thank him enough for making it easier on me so that I could focus on my deployment. If you’re looking for a home, consider Lone Star, they have been nothing but great.

Positive experience: Is a good property, no live bugs, all dead bugs but a sweep and mop and it’s a good property

Fantastic experience: We viewed a lot of nice apartments. Reasonable pricing.

Fantastic experience: Very clean and roomy apt. The only downside is the strong smell of marajuana outside.

Fantastic experience: A huge THANK YOU to Ms Melissa Black. She went above and beyond to assist me with my rental needs! I truly appreciate your time and effort that she put into helping me.

Fantastic experience: Best company ever ! Second time renting through them while I’m at Fort Hood! Quick and straight to the point !

Fantastic experience: They were very professional and understanding. Customer service was amazing.

Fantastic experience: For four years I’ve dealt with Longstar realtor I am a very grateful person. They are an own point real estate company. I’ve had no issues and I’ve given no issues. I was just like to say they are great people and I’ve enjoyed these four years looking for many many more.

Fantastic experience: Man …. I’m so speechless. This company has been nothing but phenomenal to me . I was turned away from so many other companies, and this company literally listened to what I needed and what I have to give and made it possible for me and my family to move in with out a delay. I look forward to being apart of the LoneStar family

Fantastic experience: 1/20/2026 Thank You To The 2 Gentlemen That Came Out To Look At The Refrigerator So Quickly And Very Nice Gentleman. 1/21/2026 Thank You To The Gentlemen That Brought The Refrigerator Very Nice And Helpful You Did A Good Job. P.S. As Always Lone Star Has Been Good To Me In Taking Care Of Business For Me For Almost 10 Years Thank You And God Bless You All

Fantastic experience: If u r looking for a good apt houses or townhouse down here in the heart of the lone star state that's fair reasonable and honest and not to pricey talk to my good southern woman friend with the good southern hospitality Ms Melissa Black down at Lone Star Realty & Management they will get u right

Fantastic experience: Lone Star Realty and Property Management was first, my property management company for two of my rentals. Then, when I decided to sell one, they became my realtor. In both circumstances, the company excelled. I informed Lone Star in October that I wanted to sell the property, but that I didn't want it to close until the new year. While the Sales team worked to get my home ready for showing and on the market quickly, it was Karen Doerbaum who worked directly with me and kept me informed throughout the entire process. On January 7th, the sale closed and by mid-day on the eighth, my bank account contained the proceeds from the sale. I could not be more pleased with the service and professionalism that I received from Lone Star. I'll be selling another rental property later this year and needless to say, I already have my realtor lined up.

Fantastic experience: The front desk ladies are soooo sweet and the homes i looked at were so beautiful! I’m definitely looking forward to renting with them!

Fantastic experience: I Like to Thank Melissa Black for all her Help and Guidance in our process. She was nice,professional and comfortable to talk to....

Fantastic experience: Lone star realty has the best staff, and the most friendliest people ever. They make you feel like family, and at home. I applied for a place and was approved the same day. It was an easy process, and I would recommend them to anyone that needs a place to stay pronto!

Fantastic experience: Melissa and Mariah were amazing!! They really made this process as smooth as can be. They showed patience and were just great all around. Would love to work with them again one day!!

Negative experience: The house was in filthy condition. The refrigerator had mold and mildew, pantry was also dirty, the closet contained live maggot and hair, and the oven had leftover food and hair. Despite knowing a new tenant was moving in, management didn’t have it properly cleaned. When I called, they told me to submit a work order, but no one ever showed up, so I paid for a deep clean myself. They hold tenants to standards they don’t uphold. I strongly recommend thoroughly inspecting the property before applying or moving in, skipping that was our mistake.

Negative experience: I signed a lease a few days ago and I am already disappointed in the professionalism of these individuals, especially Mariah. She spoke to me as if I was a child and insisted that she knew I was at home while I was literally in another city packing my things to move. I get to my new residents to find a non working thermostat and an inoperable refrigerator. They eventually sent maintenance that thankfully resolved the thermostat. However, I am left with no fridge and no way to store my food. Why would the company not ensure the property is ready for move in? Save yourself the trouble and just go somewhere else.

Negative experience: ***Please read this review before choosing Lone Star Realty!!!*** They make you feel as if they’re doing you a favor by renting to you, yet tenants are treated poorly and unprofessionally. At first, I had to file a report because they didn't hand over the apartment in acceptable condition. I’ve dealt with ongoing water pooling at my apartment entrance for years with no meaningful response or solution. Tenants are often expected to pay out of pocket for repairs that should clearly be handled by the property owner or management. They do not provide a fire extinguisher and appear to rely solely on smoke detectors, showing little concern for tenant safety and physical well-being. They love adding extra charges (rent insurance), and if you don't insist, they won't remove them! They also impose a $100 daily late fee immediately after the third day and follow it with aggressive emails threatening eviction, which feels disrespectful and excessive. Unfortunately, many staff members come across as arrogant and unprofessional, including the manager, whose conduct was especially difficult to deal with. ****I do not recommend Lone Star Realty, unless you want to live regrets for the rest of your contract!!!****

Fantastic experience: Mrs. Melissa Black …. You have made this experience a breeze for me! You worked diligently with me and stayed in constant communication with me the entire time. I am very thankful for all of your help!

Positive experience: I’m removing my review because my Husband really likes the owner Tim, he thinks he’s a very sweet man. He appreciates his efforts in getting everything resolved. Thank you Tim for taking care of this hard working veteran.

Positive experience: Had a garage door issue With the tension wire became loose, and the guy came out and fixed it in an instant. He was kind, very knowledgeable and fast. Also had the weather script replaced by another gentleman he was also kind and completed the work very quickly. One issue that I did have is that I put in a work order back in October on the 20th and no one showed up and the company did not reach out and let us know anything. That’s the only issue that I’ve had thus far.

Fantastic experience: I have been with lone star for almost a year now and they have been great! Everyone is so nice

Negative experience: If I could put 0 stars I would me and my wife rented through them a few months ago and dealt with Brenda sellers she does not take consideration for tenants who have disabilities and does not follow the proper laws we were in a two story and requested a one story dwelling after my wife had physical complications and she completely disregarded that need and we also had a service dog and she completely disregarded that by telling us we were going to get evicted from the place because of the dog this woman is a terrible agent steer clear of her and this company

Negative experience: DO NOT RENT! These people don’t take emergencies seriously. They argue with you. Tell you that if you don’t check circuit breakers you know nothing about aren’t seated, you’re responsible. They lie and try to make you pay for your own repairs. They are the worst rental company I ever seen

Fantastic experience: I am grateful that I’ve had the opportunity to work with Lone Star Realtor company, the staff was nothing but helpful and friendly helpful.

Negative experience: Don’t waste your time. We tried to co-sign for our son to get an apartment The major hold up was my husbands birth name is James but he goes by Jim and since those names “don’t match” they couldn’t verify who he is. EVERYONE WITH HALF A BRAIN KNOWS JIM IS SHORT FOR JAMES!!! The last time I went in they told me not to come back they would call me. We never heard back from them-SHOCKER!!!

Fantastic experience: I had an amazing experience with Lone Star Realty! From the very beginning, they were super responsive and easy to work with. I sent in my application on Tuesday, September 30, and by Thursday, October 2, I was already approved for my apartment — talk about fast! I especially want to shout out Missy Vandeweert — she was the ABSOLUTE BEST!!! Missy was so sweet, patient, and on top of everything. She went way above and beyond to make sure the process went smoothly and that I had everything I needed. You can tell she really cares about people, not just paperwork. If you’re looking for a team that communicates well and gets things done quickly (while treating you like a person, not a number), I can’t recommend Lone Star Realty — and Missy — enough!

Negative experience: There are plenty of other rental companies besides Lone Star Realty‼️‼️ This realty fails to update you on any incidents in the area. They are money-hungry and don't care about your safety. If anybody rents through this company, get information from the neighbors or people around the area before leasing through them. Veteran

Fantastic experience: This is a really good realtor company I would recommend Lone Star realtor, I just moved in on Friday are my new house, And I love itall because of them thank you so much and blessings!!!!!!

Negative experience: If I could give zero stars, I would. This leasing company is extremely unprofessional and operates in bad faith when it comes to returning security deposits. Despite leaving my unit clean, damage-free, and in better condition than when I moved in, they came up with fabricated “repairs” and bogus cleaning charges to withhold my entire deposit. They are slow to respond during the lease term, but suddenly very quick to send an inflated itemized bill the moment you move out. Communication is evasive, and they refuse to provide receipts or proof of the alleged expenses. Its a deliberate scam to profit from tenants deposits!!!!

Negative experience: Do not rent from this company. I showed interest in a property and in a few hours the price was changed to more than $250 of the original price classic bait and switch tactic of an un reputable and untrustworthy company. Spend your hard earned money somewhere else there are too many properties out there to give your money to someone who will blind fully steal it from you.

Negative experience: These people are a joke how i clean my apartment before moving out and they still kept my deposit and have the audacity to to charge me $400 on top saying that i had damages and did not leave my apartment clean . Thank god i have pictures of proof and a lawyer ready. If you ever consider renting from them make sure you take pictures of everything . Do not recommend these scammers

Negative experience: So I called them to find out about the rent price for this home and lady in the front desk when i called was very unprofessional and very rude all because i told her on the page it says $0 they need to hire polite people not ignorant customer service that doesnt know how to do their job!! 0/10 do not recommend!!!!

Fantastic experience: Mrs. Missy was a literal life safer, aiding me in my time of need. I'm forever grateful!

Negative experience: My mom rented a apartment from them they lied made up all these charges kept her deposit and then had the audacity to say she owes them 400 dollars everything was cleaned and they still kept her deposit falsely claiming that they paid someone to clean it and had stuff fixed that was asked maintenance to do when she did request looking for a lawyer now to dispute these charges and get her deposit back please don’t rent from these people they will rob you and take from senior citizens

Negative experience: Misleading for the application fee. Criteria told was not true. Before you apply get the requirements in writing. Color has not been an issue but I’m having second thoughts after interaction. Please make up your own mind. Just an experience.

Fantastic experience: Been renting with Lonestar for 3 years now I believe and it's been nothing but great. As long as we keep open communication they tend to do great by us. Anytime we have a issue within the unit they handle it quickly. Glad I was able to find them as a first time renter in Killeen. There are things that could be better but for the price I pay I won't complain to much

Negative experience: They will rob you. They seem to habitually charge tenants $1500 no matter what the condition when they move out (according to what i see in the reviews and how they did me). My place was pristine and they added trumped up charges. They're crooks, just like all large companies are. They actually want the place to appear like no one has ever lived in it when you move out otherwise they will rob you blind with repair and inspection fees. It's like a punishment for them having a gap in tenants and they are making you pay for it. They will also charge you for maintenance issues. They will not tell you about their carpet cleaning rule until it's time to sign you lease, which basically obligates you to pay someone to professionally clean their carpet. Absurd Don't give your money to these people. That fancy office is a front for how corrupt they are. Consider yourself warned.

Fantastic experience: Amazing customer service! What a blessing it is to be held by employees who actually love their job! Because the two ladies that helped me out today went above and beyond my expectations!

Fantastic experience: Ya'll are great with me so far. Everything I called about or requested was handeled promptly and professionally. And the staff is very personable and friendly. I have no complaints. That was a previous posting. Love Star Realty and Property Management does a great job working with tenants and contractors to provide quality maintenance and client service. I'm very impressed with them!

Fantastic experience: Excellent service our AC unit had issues and they sent someone out right away to fix it, work was done rapidly and expertly

Negative experience: Don’t expect to get your deposit back. These people will find every excuse to keep it. They charged me for “debris in the garbage disposal,” smoke detector batteries, a loose screw on a cabinet, and even claimed the walls needed repainting. On top of that, they charged me an inspection fee twice—even though I used the cleaning company they recommended.

Negative experience: I keep receiving the email to leave the review so I might as well do it. I’ve been renting with them since April of this year and I won’t be renewing my lease next year. Still so many things that have not been fixed since move in. They outsource everything so be prepared to NEVER get your work orders taken care of. It’s really ridiculous for the amount of rent being paid.

Fantastic experience: Just moved in. My experience with Lone Star Realty was straight forward. All interaction/s with personnel was excellent. I was amazed at how quickly the lease process, including the water, and electricity service was completed in less than four (4 ) hours. Relocating from Nevada to Texas was easier than I thought! THANK YOU:. Lone Star Realty for simplify the process!

Negative experience: I would not recommend this place to lease from. They do not fix anything. When we first moved in I told them about all the damages to the house and everything we noticed that was wrong and they still didn’t fix it but as we move out they want to charge us for all those damages we told them before once we had got the keys. This was a waste and would never recommend them to anyone !!!

Fantastic experience: The event was awesome! I’ve never seen or heard of a rental agency giving back to there tenants. But Lone Star Realty & Property Management cares about their tenants. Thank you and looking forward to any activities that they have. My wife and I will support them. Thank you again.

Fantastic experience: Great customer service and a great place to rent from. My husband and I have rented through Lone Star three times and have been satisfied each and every time!! Melissa at Lone Star is a great person to work with and has a lot of patience. She is really there for the tenants and makes sure that we are taken care of however she can help!! Thanks Lone Star for your continued service!!

Negative experience: Don’t say I didn’t warn you: They will take your entire security deposit and then send you an additional bill with bogus charges to justify it. When I moved out they charged me for replacing a doorknob that I never touched (It was the original doorknob from when I initially moved in), but they didn’t care. They also failed the professional carpet cleaning just so they could charge me again even though I’ve used the same cleaning company for all previous inspections with LoneStar, and every single one of them passed without issue. On top of that, they add every possible fee they could come up with. Whoever is in charge of handling disputes is useless, incompetent, and clearly not interested in helping anyone. They also tried to charge me for damages that were already listed on my move-in condition form. Just go rent somewhere else, that’s all.

Fantastic experience: Had a maintenance issue that was causing distress and they had it fixed asap. A property management company that actually values people! Very happy me and my husband moved into the home we did.

Fantastic experience: I've been renting from them going on two years now and every time I have any issues that are quick to respond to it. Wonderful ppl when I do call never had anyone who was rude very understanding as well I would recommend them if you looking to lease

Positive experience: I've had the pleasure of working with Melissa, and I can honestly say she’s one of the best in the business. She is professional, responsive, and always on top of everything. Whether it’s handling maintenance requests quickly or keeping communication clear and consistent, Melissa makes sure things run smoothly.

Fantastic experience: Huge THANK YOU to Melissa Black! We can always count on her to keep us updated with what’s going on with our property. No doubt she has my best interest at heart. As an owner, so grateful for her and Lone Star Realty for all they do.

Fantastic experience: I have been renting with this company for many years since it was bought out from the previous owner. I personally would like to recognize the excellent level of customer service that comes from the Maintence Department but specifically Melissa Black. She has always been very thorough and responsive and professional and providing satisfaction with any concerns address. I would definitely recommend Lonestar just off my experience with her! She is very professional and always a pleasure!

Negative experience: Property is trash wasn’t best decision. My apartment is infested with American cockroaches. A thorough inspection and extermination wasn't done before I rented out the apartment. What if I was allergic to insects? That would be a major lawsuit just waiting to happen. Insects can also get you sick which you start to develop health problems as a result.

Negative experience: don't rent from them. strung us along thinking we would get a place but it was already rented and they knew it. Charged one of us 50$ to "apply" then sat there knowing it wasn't available then asked me to do the same. we would have lost another 50$ if we didn't catch on as early as we did. straight up legal theft. When we found out they tried pushing a crappy house on us as if that helps. They may scam you so be careful edit: they have multiple issues on BBB website. something about people pooping on their properties and they did very little. just avoid them.

Negative experience: Based on other reviews, be cautious as the property management may withhold your entire deposit and potentially charge additional fees. I resided there for a year, and during inspections, my unit was deemed satisfactory. However, upon move-out, I was charged for missing items that were never present and unnecessary cleaning fees.

Negative experience: I have been renting with this agency for 3 years, paying my rent on time. In July, I received a duplicate charge. They charged me twice. I called the bank and complained. I received the money. Lone Star no longer has it on credit. The agency kept the July amount, which is the only amount I owe. I paid on time, but I received a $25 late fee. Why? I paid my rent on time. Don't worry, call. There's no empathy and they don't listen to you. I received a duplicate charge and you say nothing can be done because it's a late payment charge. Seriously.

Fantastic experience: I have been a Lone Star Realty tenant since 2014, and I love it! They are always so professional and polite when I go into the office. They go over and beyond by filling my money orders out for me because I tend to leave my eye glasses at home :)

Fantastic experience: Daniel is an Amazing Inspector. He is very quick and thorough! In my 3 years of renting he has been very efficient and helpful.

Fantastic experience: Very professional, customer friendly, very responsive to tenants needs. In short, they take their job to heart. I would definitely rate them as the number ONE realtor! If you are looking looking for a good and candid realtor-that’s the One ☝️

Negative experience: The ABSOLUTE WORST RENTAL COMPANY YOU COULD EVER RENT FROM!!!! STAY FAR FAR AWAY FROM THEM. Updated Review of Lone Star Realty I am updating my review to share my recent experience after moving out of a property managed by Lone Star Realty. After my lease ended, I was charged for an entire month’s rent that I had already paid prior to vacating. Despite providing notice and paying all rent as agreed, this charge was added to my final balance. In addition, I was billed for what I consider excessive fees related to normal wear and tear, which under Texas law should not be charged to tenants. When I attempted to dispute these charges, I experienced significant delays and was ultimately sent to collections. This collection has negatively impacted my credit and ability to secure housing, even though I’ve had a perfect rental history for years prior to this incident. I have documentation showing payment of rent and have formally requested an itemized breakdown of all charges. While I am still in the process of resolving this, I feel it’s important for prospective tenants to be aware of the challenges I have faced in trying to get accurate accounting and fair treatment after moving out. If you choose to rent with this company, I strongly recommend keeping thorough records of all payments and communications and being prepared to advocate for yourself should any disputes arise.

Negative experience: Intrusive twice a year inspections inside your townhouse. I lived there 3 years and passed every one of them. Yet they changed me 1500 Bucks moving out for a failed inspection. You can dispute the charges but they decide. Do not do business with these people they are frivolous and make no upgrades but will raise your rent every contract. Wish I could do 0 stars. Now you guys go ahead and tell everyone how awesome you are in a response. Shame on you.

Fantastic experience: I've been working with Lone Star Realty towards Property Management and Sales for over 8 years and I must say that the Management and Staff always goes above and beyond to delight their clients/customers. The Owners and the Management team have established exemplary cultural values in the organization which enables and inspires their staff to perform their daily duties with great levels of passion and commitment to their business! Shout out to Karen, Tim, Kim, Julia and other team members for their outstanding job in managing clients' properties and being extremely responsive to any questions they may have. Keep up the good work, team! Looking forward to partnering with Lone Star Realty for many more years to come!

Fantastic experience: I have never had any problems since I which to them. No problems receiving my rent payment and inspection report. When something needs replacing in the home, they contact me first. I am very satisfied with Lone Star Realty.

Fantastic experience: I was really concerned when the AC broke down on Monday, so I placed a work order that evening, hoping for a quick resolution. I felt a wave of relief when a technician arrived early on Tuesday to evaluate the issue. It was such a relief to have the AC back up and running by that evening. I know it wasn't classified as an emergency, but I truly appreciate the swift and thoughtful response from the team. It made such a big difference during a warm and uncomfortable time, and I’m incredibly grateful for all the assistance I received. A heartfelt thank you to the owner and the Loan Star team—you all truly are the best property management on this side of the Mississippi!

Fantastic experience: Lonestar Realty is a great property management Company and great to work with if you’re renting. They take into consideration real life issue and work with you as much as you work with them. They also are excellent when it comes to fixing the properties if you put in work orders. They make sure items needing to be fixed are contracted out immediately and deal with awesome contractors. I have been living in one of their properties for over 5 years and am truly satisfied with my interactions with them. I truly recommend them for all you property Management and rental needs…… ⭐️⭐️⭐️⭐️⭐️

Negative experience: As the owner of a commercial/apartment complex managed by Lone Star Realty & Property Management, Inc., I am very disappointed with their service. Their management of the property is poor, with significant delays in responding to both minor and major maintenance issues. Additionally, there is a lack of proper verification and follow-up to ensure contractors complete their work satisfactorily. This level of service is unacceptable and does not meet the standards expected for professional property management.

Fantastic experience: My name Jacqueline Degraffenreid I been at 1208 covey ln apt b killeen for 11years .I haven't never had any problems with lone star the maintenance team are wonderful. MS.Julia she is alos wonderful anytime I need to pay a couples day late on my rent she always have a smile on her face and say make sure you get it in by this date the ladies in the front are so friendly the inspection team always on point Daniel always speck and come in with a smile today I met Veronica today for the first time she was amazing. I give Lone Star Realty a 10 and thank you.

Fantastic experience: I genuinely had an amazing time as a tenant with Lone Star. When there was any issues with the property and a maintainence request was submitted they made sure to get it resolved as soon as possible. Thank you Lone star for the past 3 years of great customer service as well as making the move in/out process easy.

Fantastic experience: Lone Star Realty has been nothing more than exceptional. Since the move in, inspections, and any maintenance request. They respond quick, fast, and in a hurry. Recently had A/C fixed in a breeze. Blows better than ever. Thank you all!!

Fantastic experience: Veronica was fantastic! She took her time to do our inspection and answer all the questions that I had! She also was very understanding that we had kids at home as it is Summer vacation. We have been with Lonestar for many years and they have been nothing but prompt and urgent in our needs!

Fantastic experience: I been with Loan Star Realty going on 8 years already. Today was my home inspection and it was the first time meeting the inspector Veronica. I love how she had a great conversation with me as she did her inspection.

Fantastic experience: We've had a great experience with Lone Star Realty & Property Management. They consistently provide us with steady work, promptly handle invoices, and facilitate effective communication between property owners, tenants, and our team. They manage a large number of rentals in the Killeen area and work hard to maintain them properly for the property owners and for their tenants. Their commitment to quality repairs over quick fixes is commendable. They have never once asked us to cut corners or overlook an issue. The office maintenance staff, including Kimberly, Melissa, Mariah, and Linda, is friendly and efficient. Their Accounting Manager, Lena, is excellent to work with. We appreciate the positive collaboration and look forward to continuing our partnership. Kind Regards, Blassingame Plumbing

Negative experience: Please read full review! When we moved in the house was dirty, missing lights, some cabinets and the attic had trash left all in it, and lots of things were broken. It took them 3 weeks to get someone out to come look at everything and another week to fix some of it, but not all. Our bedroom door was broken the entire time we lived there. They did not replace the broken fridge and we had to get our own. We were without A/C in severe heat over one summer for a week because they wanted multiple estimates for a replacement. While living there, they jacked up the rent after us living there for a year. We had an attempted to break in and their property was damaged. They attempted to make us pay for it, which we’re not responsible for, with the threat of eviction if we didn’t. The maintenance manager told my husband to commit insurance fraud and say that we accidentally caused it, so that the insurance would pay for it, so they wouldn’t have to. When we moved out, we did everything they asked and they kept half of our deposit saying the house was “dirty”. We deep cleaned the house from top to bottom and left it cleaner than we found it. They would not provide itemized receipts for the charges and they did not explain charges, just said “this charge will stand.” Be prepared for 6 month carpet cleanings, where you have to hire and pay someone to come out and submit an receipt, and 6 month inspections where they come into your home anytime in that scheduled day and take pictures of your home. They rush people in, say they’re here for their military, etc. then they take advantage of people. This company only cares about their wallet, they don’t care about the wellbeing or safety of their residents. I would not even recommend them to someone I hated. Please find a better company.

Fantastic experience: I had a smoke alarm that started chirping at 11:00 at night, and of course I didn't have a new battery to put in it. Rough night for me! I put in a request first thing in the morning and someone was out to take care of the problem for me a few hours later. Due to some issues I have, getting up on a step ladder can sometimes be a little difficult. I appreciated the prompt service action and now have blessed quietness again.

Fantastic experience: Great company to rent from and there office personnel is very warm and friendly. I have rented from them years and I have never had a single problem with them. I highly recommend them to rent from or manage your property. Great place.

Negative experience: Only giving it a 2 star because the first lady I talked to was an angel but I talked to Brenda today and she told the total opposite of what the first lady laid out about credit requirements. How is does that change less than a week? Honestly, she sounds like she a liar! Stating that credit score is based off the amount of the rent but she is saying words like, "maybe" and it "might be". Huh So I'm telling you I'm interested in renting but you can't give me stable answers about what my score needs to be for a low income area? Yeah, I pass......

Fantastic experience: Been a long time customer. renter for 2 years then moved (PCS) years later moved back to the area and bought a new house. After we moved away again (another PCS) we decided that renting was the best option. Now I'm SELLING... yes they do it all. As an owner; they managed my property to the best I could have possibly expected, really great. Owner friendly, on time, no messy nothing. I definitely recommend them to anyone.

Fantastic experience: Great company and super awesome staff. I rented before I seen and I wasn't disappointed my rental is beautiful. They are quick to respond to issues and request and even the contractors they use are just great! Highly recommend this company for your rental needs.

Fantastic experience: Lone Star Realty took over the management of the 8 plex where I am a current tenant several years ago. They take every work order that I have turned in very serious. I am really impressed with entire company. My refrigerator was making a noise and probably not going to last much longer. I had a brand-new replacement within a weeks' time. I don't think you will find a better company to rent from.

Fantastic experience: Due to the nature of my career, which requires me to relocate frequently, I've found it essential to have reliable support for managing my properties. That’s where Lone Star Realty comes in. Their property management services have been a game-changer for me. They handle everything meticulously, allowing me to focus on my work and personal life without the constant worry about my property. Their team is not only professional but also incredibly responsive to my needs. I genuinely appreciate their dedication and expertise. They truly are an outstanding property management company!

Fantastic experience: LSR&PMI has been my property management for around 10 years. I've never had any problem with them. I've had several projects that they have been instrumental in assisting me with. They keep me inform and up to date about my house. Trusted!!

Negative experience: My spouse and I recently had to relocate to Killeen due to his job (not military-related). The front office staff was friendly and informative, and the lease process was easy, especially with the convenient online options for completing documents on a computer. However, the major issue was the state of the home, which was filthy. Although they provide a strict move-out cleaning checklist, it was clear that none of those standards were met before our move-in. When I first toured the home, I informed the front desk staff about the cleanliness of the home, and they even noted “Dirty” on the key checkout form. The condition was unacceptable: stained toilets, food remnants in the refrigerator, blackened vents, and MORE. I took over 380 inspection photos to document everything for the eventual move-out. I appreciate that they accommodated us despite our credit challenges, but this doesn’t excuse neglecting the unit’s upkeep. We’ll be hiring professional cleaners before fully moving in and keeping the receipt for future reference. If you’re in a situation, this place might be an option, but be sure to take extensive photos and insist on a thorough cleaning before move-in.

Negative experience: I just called Lone Star Realty, I asked for Kimberly, and I was greeted by Kimberly with a poor attitude even though I was polite. Very unprofessional. I could feel the negative attitude and as I was saying thank you for your time because I knew right away that I didn't want to work with her, she hanged up on me without saying a single word. Thank you.

Positive experience: Checked out one of the apartments off e central Texas Expy. Online it Said available, 3D tour looked perfect, upon actually seeing the unit we were shocked to find the oven in the middle of the dining room with the glass shattered on top of it. It was super hot in the unit. I went to check the thermostat and it said the AC was on set to 70 degrees. I tried moving the temp down a little bit to see if it would kick on and it never did. I checked the breakers and everything was in the "on" position. I checked the closet where the AC box thing is. Lol don't know what it's called. And everything looked fine. When I went back and told the office she acted surprised and said oh the breakers are probably off to keep people from running the AC while it's vacant. I didn't tell her I had already checked the breakers and knew that wasn't the issue. But the fact they have 4 units suddenly coming available and the only one available now has a broken thermostat/AC might mean it's a problem within the apartments. Also, listing an apartment as available when it's clearly not is unprofessional. They clearly don't care about their properties or future tenants.

Positive experience: Great property so far . I haven’t had any issues , work orders do take a very long time and the carpet contractors don’t seem to do the job right the first time . Other than work orders , great property management

Fantastic experience: As an owner Lone Star makes renting out my property easy and headache free. The staff are friendly and always there to help with any questions. When there is a problem they are on top of things handling the situation quickly.

Fantastic experience: Daniel did my inspection he was very polite and respectful of our property. He was mindful of our privacy and enjoyed him doing our inspection.

Negative experience: One of the worst property management companies I have ever had to live with. They do not take care of their properties, they take over a week or 2 weeks to get any kind of maintenance request done. We had ac and heat issues multiple times while living here for 1.5 years and they never fixed any thing only put temporary fixes when trained ac guys said they units need to be replaced asap. Our fence fell due to the high winds and went onto our neighbors property and it took over 2 months for them to even come and look at it but still did not fix it our neighbor ended up hiring someone to fix it even though it was our fence. They will put things in their contracts but never follow through with them. They are not easy to work with they want you to put everything through the app but when they don’t respond so you try and call or text about it they don’t know what you are talking about and it takes another week to get answers. The main office and the maintenance department do not communicate well with each other. I do not recommend renting any kind of property from this company unless you want countless headaches and live in run down homes that do not met today’s codes with constant issues and no help. Also when “maintenance” comes they are in unmarked personal vehicles which makes you feel uncomfortable because you don’t know if they are some random person or were actually hired and they are extremely unprofessional I once walked in on them doing maintenance when I first moved in and he guy was wearing no shirt and just driving a sedan so I called the police because I thought someone broke in. 100% do not recommend this company to lease through or have maintenance done through.

Fantastic experience: Lone Star made the application and rental process super easy. They were very informative on what I needed and addressed all my concerns. I have rented with them before and they are still amazing!