Stratton Vantage Property Management

Fantastic experience: My property manager is Terri, and she has been absolutely phenomenal! She always is there to answer the questions I have, great communication, and made the process of renting our first home extremely easy!

Fantastic experience: I can’t say enough great things about my property manager Katrina Briddle and the entire team! From the very beginning, they made every step of the process incredibly easy and stress free. Communication was clear, timely, and professional, and any questions I had were handled quickly and thoroughly. I absolutely love my home and the neighborhood, it’s exactly what I was hoping for. You can tell they truly care about creating a positive living experience and the welcome basket was so sweet. If you’re looking for a company that is organized, responsive, and genuinely helpful, I highly recommend them. This has been one of the smoothest housing experiences I’ve ever had!

Negative experience: This place is the definition of useless. They are quick to report an alleged debt but suddenly powerless when it comes to actually helping resolve it. Convenient. They claim they do not work with the property owner anymore, yet they are still involved enough to report and impact someone’s record. That makes no sense. If you have the authority to report something, you should have the authority to explain it and help fix it. There is zero accountability and zero real assistance. Just deflection and excuses. If you value transparency or professionalism, be prepared to handle everything yourself because they will not help you once there is a problem.

Fantastic experience: Heather is on top of it and got us into our rental home quickly. This is exactly what we needed and highly recommend using her for all of your rental home needs!!!

Fantastic experience: Brylee is incredible! She has walked us through all the stages and has been instrumental in our success with our investment property thus far. Overall, we’ve had a really great experience working with this company and I attribute a lot of it to Brylee!

Fantastic experience: I currently live in a Stratton Vantage home my manager is Pat Dailey she has been wonderful the house we currently live in is wonderful the owners of the house have been very accommodating very nice we are currently getting ready to move out of this house and into another one which Heather sagnella has been helping us with she has just been amazing help just get into the new place which we will be moving into later this month would definitely highly recommend these people they're easy to work with very nice very professional will definitely be staying with them for as long as I can

Fantastic experience: Heather and her team were professional and timely. It is appreciated and recognized when a PM company works outside of the box to get deals done. Thank you for the extra effort.

Fantastic experience: My husband and I have chosen to rent a home in Arizona for the past 10 years. For nine of those years, we rented from a wonderful family who lived in California. We truly felt at home and cared for the property as if it were our own. When unexpected circumstances required them to sell, we were heartbroken and worried that finding another place we could truly call home would be difficult. To our surprise, we did find a home that felt perfect for us—but we were hesitant about working with a property management company, unsure if the experience would compare to what we had with our previous landlords. After nearly a year as tenants with Stratton Vantage Property Management, we can confidently say our concerns were unfounded. The entire process—from viewing the property and submitting our application to approval and move-in—was seamless and effortless. Our contact, Brylee, has been incredibly responsive, and the few requests we’ve made were handled promptly and more than satisfactorily. While we don’t have the direct relationship with the homeowner that we once enjoyed, the experience we’ve had through Brylee and Stratton Vantage Property Management has felt remarkably similar.

Fantastic experience: This rental company has been a dream experience to work with. We went from one of the worst rental companies to this and we are so grateful. Everything has been so smooth and easy. Couldn’t ask for anyone better. 11/10 recommendation!!

Negative experience: Very disappointed with this property management company as a landlord trying to use their services. It took them over a week from the day I dropped off the keys just to get the property listed. Never once giving me updates unless I asked about it being live. When it finally went live, they copied the old listing description from the internet instead of writing a fresh, engaging ad to attract renters. I had to call and ask for it to be changed, no accountability was taken. Communication was also frustrating — response times were slow, and I often had to follow up after 2–3 days just to get basic updates. They changed softwares and didn’t communicate anything. Overall, it feels like all they did was post the listing online and nothing beyond that. I expected much more effort, urgency, and professionalism and after two months of it being vacant decided to pull it off the market because as a landlord if I’m not happy, I can only image how frustrated my tenants were going to be. I had a lot higher hopes because I loved the intake person, Jaimee.

Fantastic experience: Dylen Britt is a great asset to the company. Whenever I have a maintenance problem he is so quick to get me whatever I need and in a timely fashion. I really appreciate that. Thanks again Dylen for all your help.

Negative experience: REVIEW: 12/11/25- This company is an absolute money grab — stay FAR away from Stratton! My husband and I have made multiple documented complaints about a severe scorpion problem in one of their rentals, yet nothing was addressed until we submitted our 54-day notice to vacate due to the home being uninhabitable and unsafe, as confirmed by our licensed pest control professional who identified an active infestation. Our property manager, Terri Young, has consistently been rude, dismissive, and unresponsive to our concerns. Despite notifying her several times, no proactive action was taken to protect our family. Instead, we were told we would owe a $900 lease-break fee PLUS two months’ rent—an outrageous total of $8,000—just to leave a home that is a clear health and safety hazard. Tonight, I received a call from a man named Chris Goodman, who claimed to be under Damon Stratton. Shockingly, he stated that “inhabitable and safety concerns are Arizona tenant law, but not something that needs to be written into a Stratton contract because safety is your concern, not ours.” To hear a company openly admit that tenant safety is not their concern is beyond disturbing. I am absolutely sickened that a business would operate this way or speak to a tenant in such an unethical and dismissive manner. I have young children and a small dog living in this home. If any of us suffer a medical emergency due to this scorpion infestation—after repeatedly notifying them and providing full documentation—I will not hesitate to take legal action. No family should be treated this way, and no company should prioritize profit over basic human safety. UPDATE: 12/12/25- Save your disingenuous copy and paste response to my review. Your company has been aware of this serious issue since this past July after we moved in, along with many other issues with the property, all of which were documented and still unresolved. We have made multiple attempts calling your main office line (4 in the past 2 days specifically) and no one ever answers. UPDATE: 12/15/25- this is in response to Stratton deleting their last original Google review response. Stratton only took action after we submitted written notice of our intent to vacate, despite the fact that we had made multiple prior communications requesting resolution of these issues, none of which received follow-up or corrective action. Does that sound like a PM that cares about their tenants well being and safety? As stated in my email to Terri this afternoon- "it is clear that routine maintenance and standard pest treatments are not resolving the issue. This was also noted by our Pest Control company, EcoGuard in the letter I forwarded to you this week. Given that scorpions pose a documented safety risk--particularly to children and pets--what is the proposed solution that does not place our family's health and safety at continued risk? We are asking for a realistic, effective resolution, not continued assurances that standard services are sufficient when evidence shows otherwise".

Fantastic experience: I’ve been living in a home managed by Stratton Vantage for a few years now. Katrina Briddle has been great to work with! Very professional and we never have an issue with quick responses from her or the maintenance team when needed.

Fantastic experience: Logan and team are always on top of it and communicate effectively, always keeping me informed and the tenants happy! Thanks team!

Negative experience: It's been a nightmare to try and get ahold of this company for a rental home. I was interested in one of their listed locations. Terrible communication system. Major red flag. I would only imagine what the landlords and actual tenants are going through.

Fantastic experience: “My experience with Stratton Vintage Management, especially Terri Young, has been outstanding. They have been consistently diligent in following up on details and ensuring smooth communication regarding the ownership of our property in Mesa, Arizona. So far, I have no complaints about their services. Thank you, Miss Terri Young, for your professionalism, dedication, and consistency as our property manager!”

Fantastic experience: I have worked with this Property Management company going on 4 years now, and they have provided stellar service. Anytime that I have had any issues (which have been very few) they are always immediately available. I have even received responses on the weekend when I figured I wouldn't hear anything until Monday. Katrina, has been my go to person, and she is always punctual and pleasant to work with.

Fantastic experience: Our Property Manager Logan Cerdhe has been awesome throughout our time with Stratton Vantage Properties. Logan has always been kind, professional, and has always maintained a great line of communication with us. My family greatly appreciates Logan always taking care of us.

Negative experience: We applied to a house we were really excited about & called on an update on a Friday & were told that the following Monday we would get an update. A few hours later on the Friday only one of us got an email stating the property was no longer available. No call back, nothing. We called Monday to see if it was a mistake or if there was something not right with our application, no response. Needless to say, they probably just want to rack up app fees & then not confront people that are seriously interested. Bad taste in our mouth & bad customer service.

Fantastic experience: I recently moved into a new home that is managed by Stratton and specifically, Brylee Helm. My experience with Stratton has been extremely professional and exemplary. No one can deny that moving is an arduous process yet Brylee and her team have made it much easier with their property management systems; this includes on-line payment processing and maintenance requests. Brylee is personally responsible for 400 homes and she amazes me with her ardent attentiveness to tenant needs with not only expertise but also compassion. She's a total pro and a positive reflection of Stratton's corporate approach. They put the word "proper" to property management!

Positive experience: Stratton Vantage is a good Property management, I appreciate their service since we started renting the house. The only issue we have since now is a dish washer that is not repaired and this was reported to the maintenance team.

Fantastic experience: We've been renting from them for 3 years now and it has been great. Our manager, Katrina has been very helpful and kind since she took over as our point of contact. They've been generous and forgiving when we hit a rough patch and were quick to respond with a solution when our roof got damaged in the last round of heavy rains.

Negative experience: I will never rent a property managed by the Stratton ever again. Brylee Helm was specifically unhelpful and unresponsive the entire time. This was the worst rental experience I've ever had. They do not respond to maintenance calls or requests. It was so bad that we had to look up the owners phone number in the public registry and call her ourselves just to get simple repairs done. On top of that they will ding you with fees so they can collect more money from you after you move out. If you see Stratton Vantage managing the property you are looking at renting - STAY AWAY.

Negative experience: I don't usually leave reviews but this is the straw the broke the camels back. I've had nothing but bad experiences with this company for the last 2 years. Every time maintenance has been scheduled it has gone poorly. They need to evaluate their contactors better. Need a shower replacement but instead they just caulked over the mold where there are broken pieces and holes in the shower floor, From HVAC guys smoking weed in my backyard. To shotty temporary fixes. Someone came to fix leaking water spouts, then proceeded to snap the handle off the valve, said he was going to come back to fix it, then never did. After contacting property management, they never rescheduled someone to fix it, still broken to this day. AC went out in the summer for almost a week, tried to call the emergency maintenance line, they don't consider that an emergency even if it's 120 degrees outside. Gave me an insult of a discount on rent that month after I chewed them out. Recently hired painters to do the exterior of the home. They scheduled a day with me to start, so I took the day off to be here when they started. They never showed up, never called to say why, I tried to contact them, no answer. Have had friends rent with them as well and they have told me their horror stories. Id find a different property management to rent from.

Fantastic experience: Shout out to Stratton for being an AMAZING property management company. They have been great since I first started with them over 5 years ago. I want also especially thank Property Manager Katrina Briddle for all her help and knowledge. Anyone who is looking for a great property management company needs to call Stratton ASAP! Thank you again Stratton and Katrina for everything you do!

Fantastic experience: Katrina Briddle is always very helpful and prompt with any requests I have for my rental property

Negative experience: Our experience with this property manager was extremely disappointing from start to finish. Communication was unprofessional and often dismissive — at one point, her email response stated, “I’m hanging out with my homies. Don’t bother emailing me a response as I will not get back to you for at least three days.” Maintenance issues were handled very slowly; it often took one to two weeks to get even minor problems addressed. When we moved in, the home was in poor condition: the carpets were filthy and stained, the pool tile was falling off with peeling plaster, and the oven and floors were extremely dirty. Trash had been left around the outside of the property, which I had to pay to have removed myself. Despite the lease including landscaping, it was never done on schedule. I had to contact the landscaper directly to get service — something that should have been managed by the property manager. The pool cleaner routinely blocked the driveway, preventing access to my garage. Throughout our tenancy, almost every issue we reported was dismissed as “cosmetic.” Her emails became increasingly abrupt and rude toward the end of the lease, to the point that I chose to stop communicating with her altogether. We left the home in immaculate condition, far better than when we moved in. Despite this, we were charged for things like missing lightbulbs — which were already gone at move-in — and I personally replaced several items that had been missing from the start, including towel bars, toilet paper holders, and shower curtain rods. Overall, this was one of the most unprofessional property management experiences I’ve ever had. I would not recommend renting a property managed by her.

Negative experience: Beware!! Tons of hidden fees with this shady company. They list a price, then tack on an extra 10-20%. Sketchy tactics show their true colors. They will absolutely make excuses to keep your deposits.

Fantastic experience: Katrina Briddle and the Stratton team have been managing my property in AZ for 6+ years and I've been very pleased with their service and support. I wouldn't hesitate to have them manage another property(s) for me should I choose to further invest. For my tenant - my customer - I feel they do an excellent job of ensuring they are receiving a premium leasing experience, which is what I seek from a team managing my property. I recommend Stratton Vantage to those seeking a premium quality property management experience.

Fantastic experience: Having been a homeowner most of my adult life I was very nervous about becoming a tenant. Katrina Briddle took away lot of that anxiety by being so professional, courteous and responsive to all my questions/concerns. And not just during the move in period. She continues to provide exceptional service as my dedicated property manager. Based on this experience, I would have no reservation recommending a Stratton Vantage property to someone.

Fantastic experience: I’ve been renting my property through this company and have been working with Katrina Brittle, She has been so easy to work with, she’s knowledgeable and she responds very quickly and let me add that she is very understanding to real life situations. I would highly recommend Stratton Vantage to anyone thanks to Katrina.

Fantastic experience: Terri Young has been an excellent property manager for our property in the West Valley. She has been an outstanding communicator and managed everything for us since we're out of state owners. She handled a difficult eviction and made the process as painless as possible. We definitely recommend her and the Stratton team.

Fantastic experience: Our property manager, Terri Young, it's one of the most pleasant and professional people I've dealt with. Every interaction I've had with her has been nothing but positive, and if there is something that needs to be addressed, she typically has the answer or solution right away, or at least within a very short time. I genuinely appreciate that.

Fantastic experience: Been using Stratton Vantage for a few years now and they never disappoint. Logan works very hard to get my places rented and keep the tenants in place and Dylen the maintenance guy gets stuff taken care of very quickly and always keeps me updated! Highly recommend!

Fantastic experience: Our property manager (Katrina) and maintenance coordinator (Dylen) are always prompt in giving us and our tenants the service that we need whether documentations or repairs. They are reliable and dependable.

Fantastic experience: Terri made the application/ move in process easy and seamless. We are very pleased with the rental experience we had!

Fantastic experience: Stratton has been an awesome property management company and my PM Terri has been absolutely fantastic to work with. She has made the process easy, straight forward and I couldn’t be more thankful for her help.

Fantastic experience: Working with Terri my property manager with Stratton Vantage Property Management has been such a blessing. She is professional, responsive, and truly cares about her tenants. Anytime I’ve had a question or needed assistance, she has handled it quickly and with such a positive attitude. Terri goes above and beyond to make sure everything runs smoothly and that I feel comfortable in my home. It’s rare to find someone so dependable and kind in property management, and I’m really grateful to have her. Highly recommend!

Fantastic experience: Terri has been amazing to work with! She answers all of our questions and any concerns we maybe have!

Fantastic experience: Grace, you are amazingly helpful. Thank you for maintaining such an awesome attitude. Our iasue took some time, yet you remained available and helpful. You are surely an asset to Stratton Vantage

Positive experience: I have time today and maybe this will help someone looking for a new home… I have NOT lived in one of their properties but I am an advocate for transparency in financial exchanges. I was considering renting a home from them and I went to review their “hidden fees” and potential move in cost I won’t be renting from them. They want a security deposit of minimum 1.5 months rent up to 1.75 months rent. In addition to that First Month’s Rent + 4.4% admin fee + $49.95 Resident Benefits Package setup fee, $225 lease preparation fee. The + 4.4% admin fee + $49.95 are also monthly fees in addition to your rent. So if you’re looking to rent a home that’s $2000 a month be ready to pay about $5600 to move in. Also, with a 600 credit score and $5600 you can buy a home if you’re ready for the commitment.

Negative experience: Same Incompetent Brewer and Stratton company different name. You can change your name but you can’t hide your incompetence.. I would give zero stars if I could. They still owe me money. Sign at your own risk !

Negative experience: Over the past 2 years, the AC in my rental property has broken and required maintenance a total of nearly 20 times, causing me to miss days of work and to find alternate accommodations. Currently the AC has been out for 20 hours with no help from landlord or property management. I was informed by a Stratton Vantage Property Manager that the owner would deal with the issue upon his return from vacation, and he gave me no timeframe. A nonfunctioning air conditioner in the middle of an Arizona summer is inhumane. Stratton Property manager, Logan Cerdhe, has been extremely callous in the handling of the situation. His limited scope and lack of urgency have made a horrible rental experience an absolute nightmare!

Negative experience: Today marks the end of the 14th business day since the inspection was completed, and I have yet to receive any communication regarding the findings or the status of my deposit. I have been proactive in reaching out via email and by phone to ensure this matter was handled in a timely manner. Most recently, I called yesterday and requested an update or, if necessary, that my property manager, Katrina Briddle, follow up with the property owner to ensure the information would be available by the end of the business day today. Unfortunately, my interactions with Katrina have consistently felt dismissive and unprofessional. During yesterday's call, I expressed this concern and asked if another representative might assist me. After being placed on hold, Katrina answered with an audible sigh, which reinforced the sense that my inquiries are viewed as an inconvenience. I have made every effort to be polite and cooperative throughout my tenancy and this process, and I’m disappointed by the lack of communication and courtesy. As you are aware, tenants are legally entitled to receive a final itemized statement regarding the deposit within 14 business days of vacating the property. I am hopeful this can be resolved promptly and without the need for further action.

Negative experience: DO NOT WORK WITH STRATTON VANTAGE I don’t normally go out of my way to write negative reviews, but my experience with Stratton Vantage has been so poor that I feel it’s important to share. My girlfriend and I applied for a rental we really liked — great location, price, etc. After a self-guided tour, we submitted our application on a Saturday. By Monday, we received a text confirming they had it. I realized I made a small mistake on the application and immediately tried to contact the office. This is where the nightmare started: • I called 9 times and only got a robo-caller that offered no way to speak to a real person. • I left a voicemail — no response that day or the next morning. • When I finally reached someone, they gave me Heather’s number. I called, no answer. Later she only responded via text — almost 24 hours after my first attempt to reach her. • By that point I had made 11+ calls and sent multiple texts just to correct one small issue. I was told it was “fixed,” yet by Friday another staff member (Terri) reached out saying Heather had gone on vacation — something we were never told. Terri asked about the same mistake that supposedly was already corrected. Only after I clarified did they finally run the background check, then told me nothing else could be done until Monday. Monday came and went with zero communication despite several messages from me asking for updates. It is now Tuesday, I have reached out twice directly to both Heather and Terri with no response at all on the status of our application. Again we were told we would have an answer latest by Friday. This level of unprofessionalism and lack of communication is unacceptable, especially when people are making serious housing decisions. If this is how they treat applicants, I can only imagine how frustrating it would be as a tenant. Save yourself the stress and look elsewhere.

Fantastic experience: Mary a big thank-you for your help and guidence in the sale of our moms home. Your kindness and professional direction got us through a tough week of unfamiliar transactions. From the sale to cleaning to finding an accountant the process was very smooth! Would recommend any time. Samara and Clarence.

Fantastic experience: I want to thank Logan and team for all of their help! Brewer and Stratton have been a great home management company. They are always on top of things and are ready to help. I appreciate it!

Fantastic experience: Stratton Management makes it very easy to apply for a home. Heather helped me throughout the entire process, which was so great. I am excited to move into my home. Thank you for making this process smooth.

Fantastic experience: I was a tenant with Stratton Vantage under the oversight of Brylee for four years and I’ve been so incredibly impressed and grateful for their communication and helpfulness throughout my tenancy. Each question has been met with timely responses and that can be difficult to find. I can’t recommend them enough!

Fantastic experience: If you are an owner and are looking for a competent mgmt co look no further. I've been with Stratton Vantage for several years now and will never leave. The whole co works together as a team. This PM co actually cares about the owners and tenants. I can't say enough about Brylee my Wonder Woman, Tracy is great too, Jared, and Chris. Tenants and Owners will not be disappointed, thank you for the amazing work Stratton Vantage does!!

Fantastic experience: Stratton Vantage Property Management team is A+ . Great transparent. Thank you for helping us rent out our rental property.

Fantastic experience: It was such a pleasure working with realtor Mary Buchli. Mary is a highly competent professional, as well as honest, kind, caring and works hard for her clients. She is organized, knows all aspects of AZ real estate contracting and deadlines and is a good negotiator. Mary is honest and will let you know if she suspects there are any major concerns with a property. She LISTENS to and understands her client’s needs! I highly recommend working with Mary to purchase or sell your home! And Stratton is a company of the highest integrity! You will not be disappointed!

Negative experience: Horrible experience. I gave my property manager and Stratton Vantage multiple chances to turn my experience around and unfortunately was let down every time. By the way, I hardly complain and can understand mistakes or errors but this was truly about how the company treated us and the entire situation. This was the first property management we have ever worked with and we were very new to the process. We have since switched over to Mynd Property Management and I can tell you that the experience, client care, and communcation is absolutely NIGHT and DAY. I wouldn't waste your time or money with this company. With Stratton, we had two homes to rent out with Logan Cerdhe. He did the bare minimum and lacked communication. I received weekly updates from Logan with absolutely no context, details, or suggestions. Any time I would email him or text him for help, he would respond with one to two sentences and very short answers. We were getting leads on my house but getting absolutely nowhere with them and Logan was giving 0 effort/communication on what we should do. I, the homeowner, had to ask him if we needed to fix the tile or fridge in my house to get more applications and had to ask him to reach out to his management team to get quotes (in which 2 weeks went by, still didnt have any quotes from him). I also had no idea what I was doing so the fact that I had to suggest what to do was mindblowing. When Logan had suggested we lower the price for the third time and had not suggested to fix anything in the home, I knew I had to call and get someone else on the phone. Another thing, we had done all of his suggestions (clean home , put fence around pool). So we used their recommended cleaning company and I was still getting comments from potential applicants saying the floors were dirty? So I reached out to Heather Sagnella, the leasing agent that takes applications on the home. She was very nice, helpful, and explained everything to me that was going on (also this wasn't her job, it was Logans. But she took the time out of her day to help me understand and to answer questions Logan didn't care to respond to). I then got in touch with the "broker" , the owners friend.. He seemed bothered he had to talk to me, told me the market was what it was, and didn't apologize for the experience that I was trying to turn around for THEIR company. But he did promise I would get a phone call the following monday from a new property manager and we could go from there. GUESS WHAT? No phone call. no follow up. nothing The entire experience felt like we weren't being cared for and/or acknowledged. It was truly frustrating and sad to see that this company just did not care about their clients whatsoever. 07/09/2025 !!****UPDATE*****!! As I said, I decided to cancel with Stratton after their terrible customer care and went with MYND Property Management. We worked great together , got a few recommended repairs done by them which they took care of everything, and it's officially been rented with a signed lease agreement!! My home was only on the market for 3 days. It was rented for $2300 per month (Stratton wanted me to lower my price to $2100 and gave me no advice or recommendations as far as repairs or feedback)

Fantastic experience: Terri Young was an amazing property manager! She helped us every step of the way—from getting settled into our home to moving out when our lease ended. Terri gave clear instructions, answered all our questions, and made the entire process smooth and stress-free. Thank you, Terri!

Negative experience: We've been with Stratton since February 2017. Over time, we've encountered persistent communication issues—particularly with our assigned Property Manager, Katrina. She has consistently been slow to respond, and our recent experience was no exception. During a vacancy period in June, I followed up on an unanswered email on Monday, June 16th, writing: "BTW, I’m still waiting on responses to the previous email below. Why does it always take you so long to reply? Respectfully, this needs to change." Katrina replied on the Wednesday 18th, citing a high volume of move-outs: "My apologies, we had more move outs this month than normal and I am working my way through processing. I will review your information and reach out tomorrow to discuss." Despite this, I didn’t receive the requested information until Friday the 20th—a faster response than usual, but still reflective of ongoing delays. Frustrated, I called that Friday and asked to speak with the General Manager, Chris. I was told he was out for the day and transferred to his voicemail. I left a message requesting a call back by the end of the day or I would consider switching property management companies. I also asked the receptionist if she could contact him directly via cell phone call or text due to the urgency but was told the only option was email—which struck me as odd, given his position. When I hadn’t heard back from Chris by Monday, I called again and asked the receptionist to email the owner, Damon, requesting he contact me immediately. With still no response from either Chris or Damon, I visited the office in person at noon on Tuesday, June 24th. I finally spoke with Chris, who explained it was his first day back and he hadn’t checked his email yet. Side note: In most organizations, managers on salary are expected to monitor urgent matters while away or have someone covering for them. It seemed both Chris and Damon assumed everything was running smoothly, yet neither followed up nor ensured coverage. Admittedly, I entered the meeting frustrated after exhausting all other options just to speak with someone in management. Instead of de-escalating the situation, Chris’s response (paraphrased) was: "I’ll decide that we’re not a good fit. I’m not going to have someone come into my office and tell me what I should be doing while I’m on vacation. That’s between me and the owner. You had your property manager." When I pointed out that even the owner hadn’t responded, he replied that Damon hires people and doesn't take customer calls. Chris also stated that he would not provide his cell phone moving forward. To his credit, he offered to assign a new property manager but made no effort to address the bigger issue: the lack of accessibility and accountability in upper management. There was no apology, no reassurance about improved response times, and no acknowledgment of my concerns beyond pushing the problem back down the chain. Chris could have easily turned the situation around with a simple commitment—like promising 24-hour response times, providing the office with a means of reaching him via cell phone and asking me to CC him on future communications. Instead, I left the meeting and ended our relationship with Stratton. This experience reflects a troubling lack of communication, accountability, and leadership from the top down—including the owner. Some of the same that other reviewers mentioned.

Fantastic experience: We've been using Stratton Advantage since 2019. They've been very good and communicate well. They manage repairs the way I want it, and are quick to respond when tenants have issues. We've been working with Logan Cerdhe for the last few years and he's been A+ for us. I look forward to many more years with him and Stratton Advantage Property Management.

Fantastic experience: We highly recommend Terri Young, Property Manager at Stratton Vantage Property Management. She manages five rental properties in Tempe for us. Terri is professional, considerate and proactive. Our properties have been well cared for and we have received optimal rents for all of them. Terri also is readily available for questions and responds quickly and throughly. Thank you Terri for your outstanding service!

Fantastic experience: Terri is the assigned manager to my property and is absolutely the best...On top of everything, proactive communication, very quick to respond to any questions, friendly - makes it SO easy on me as the owner, which is exactly why you hire a professional property management company to begin with.

Fantastic experience: We are a vendor that works with Stratton Property Management. Our business has us working with many property management companies and Stratton stands out. I've had nothing but excellent experiences with Stratton Property Management. Tracy Hixson is who I deal with and she is professional, responsive and truly cares about her clients (owners). Owners that are being managed by Stratton have nothing to worry about. Their properties are some of the nicest kept properties and Tracy and her team make sure to turn the properties around quickly to get them back on the market and get them rented. I highly recommend Stratton to any owner looking for a company that will treat your property with the same care that they would show their own property.

Fantastic experience: Tracy, the maintenance manager at Stratton Vantage Property Management, has been a pleasure to work with. She demonstrated excellent communication throughout the process and was consistently helpful in managing the details related to our condo in Phoenix. There was a substantial amount of information to coordinate, and Tracy ensured everything was clearly conveyed and that we were well-informed every step of the way. Her professionalism and attentiveness were truly appreciated.

Negative experience: Very poor with maintenance. We have emailed and texted the property manager about a water leak on the kitchen ceiling. There has been a huge whole with water pipes visible and still leaking since January 2025. Still waiting 28 April for someone to come patch up this huge whole.

Fantastic experience: Our property manager is Terri and we have been renting from stratton vantage for almost 2 years now and it's been such a great experience. My husband and I have worked with a lot of property management groups and stratton vantage is by far the best! We are planning on renting from them until we can purchase a home and we plan on buying our home through stratton vantage as well!

Fantastic experience: Stratton Vantage Property Management has been a pleasure to work with. A big thank you to Logan Cerdhe and Heather Sagnella for their consistent efforts in managing my properties and keeping them occupied with tenants. I highly recommend the Stratton Vantage team for their responsive and timely support—property owners can truly count on them. Thumbs up!

Fantastic experience: I've purchased an investment property while living abroad. Thanks to Logan Cerdhe and his team from Brewer and Stratton PM, there's nothing I need to worry about. Hi is my single point of contact. He repaired my property and rented it out for the price I asked, in less than a month. I receive a detailed online financial statement every month that includes all the details I need. Logan is very responsive to emails, although I'm sometimes on the other side of the planet with different time zone. Thanks Logan and team.

Fantastic experience: Brylee has been wonderful to work with. Very responsive and helpful. Brylee is always polite and makes sure that my housing needs are met.

Fantastic experience: My porperty manager Logan has been terrific. I have used Stratton now for a year. The current tenant just signed for another year. When there are questions or problems Logan is there to take care of it immediately. Highly recommend

Fantastic experience: As someone who moved to the area a few years ago, I know firsthand how challenging it can be to find a rental. I've experienced unresponsive property managers, being ghosted, properties disappearing within days, and costs exceeding advertised prices. After reading positive reviews, Stratton seemed like a promising option. Initially, Heather provided clear explanations and promptly sent me all necessary information. Later, I was transferred to Logan, who has been great to work with. His communication is excellent, and he responds quickly whenever I need assistance. The rental process was remarkably smooth. I appreciated the ability to view the home and conduct a walkthrough on my own, rather than needing to coordinate a specific meeting time. Once I found the right place, submitting my documents was fast and easy. I also appreciate that they proactively reach out to see if I need anything. Overall, my experience with Stratton, Heather, and especially from Logan has been exceptional. Thank you for providing such a high level of service.

Fantastic experience: We are new to Stratton Vantage Property Management but we have been very impressed! Brylee Helm is our Property Manager and we highly recommend her! She has been communicative throughout the process of finding a new tenant for our property, professional, kind, and always responds quickly if we a question. My husband and I have been very happy with Stratton Vantage Property Management!

Negative experience: We decided to end this agreement because there was a lack of urgency. We had to follow up every month to ensure the tenants made their payments. The one month we did not follow up with you, they were late and I find out they were late by 10 days. Then they move out completely. There were no notifications of holding the tenants accountable for not paying their rent or leaving the contract early. Then there was no urgency to assist in putting the home back on the market and getting a new tenant in with little to no downtime. In addition to this, Stranton has billed us for things that should have been billed to the tenant several times. And they still asked us to pay for Decembers rent yet lost our key to the townhome when there were no tenants staying in there. Luckily we had a spare key. Is this a trustworthy and reliable company? No. I would recommend going elsewhere.

Fantastic experience: Tracy Hixson, Maintenance Manager, was a pleasure to work with during our recent water leak issue. She understood the process, the repairs that were needed and she oversaw the project with the contractor. Most importantly she communicated regularly with me to keep me informed of the status of the project.

Fantastic experience: I have been using Stratton Vantage Property Management for some years now to manage my rental properties. I purposely waited a while to leave a review to see how it would go. They have been fantastic. They have vendors for every maintenance issue that has come up. They have a great rehab team to get vacant properties rent ready. They work hard to find and vet new tenants, run point with the HOAs, and basically do all the heavy lifting so I don't have to. I'd highly recommend them.

Fantastic experience: Logan,Jaimee, Heather & their team has been an exceptional property manager from the very beginning. Specially, with Logan the onboarding process was seamless, and he made sure we were well-informed and comfortable every step of the way. Logan’s responsiveness to emails has been outstanding—he is always quick, professional, and thorough in his communication. One of the most impressive aspects of Logan’s work is his ability to find tenants efficiently. He managed to secure tenants for our property in just around 30 days, which is a testament to his dedication and expertise. Overall, working with Stratton Vantage company and their team especially Logan, Jaimee and heather has been a pleasure. Their professionalism, efficiency, and proactive approach have made the entire process stress-free and successful. I highly recommend this company to anyone looking for a reliable and skilled property manager.

Fantastic experience: I have just signed up with Stratton Vantage and so far I am incredibly impressed. They have high communication so I know what's happening every step of the way, and an easy to use online platform. I do want to give a massive shout out to MASON who has inspected my rental for his professionalism, impeccable manners and going above and beyond- how rare these days. Great job!!!

Negative experience: Don't believe the good reviews. Repairs take MONTHS with this company. After renting house from B&S, the solar system posted an error within the first week. After a month of following up, I haven't had so much as someone to come out and look at the system to even simply do a reset. Is it a fire hazard? I don't even know and the property management company doesn't seem to care. Second, the back door for the house I'm in was immediately proclaimed as "needing complete replacement" by the repairperson who came by. He also told me he had the track parts to fix the door that same day, but for whatever reason, he wasn't allowed. This person even demonstrated to me how easy is was to completely REMOVE the door. It's a major safety hazard I expressed early on to the company and haven't received any follow up as to when a repair will be executed. I've had to follow up numerous times on every single request which is a huge time cost, as well as the cost of not having things repaired. Honestly, you're far better off renting a house directly from an owner and even paying more. If you don't need a house, get a nice apartment. You'll get far better service. ----------- Update: After accidentally locking myself out due to a loose lock, I called the emergency maintenance line. No one was there. Fine. So I called the main office multiple times. Also no response, even going to multiple extensions. And this was not on a holiday and there was no notice from the company about them being off that day. Now, I don't mind waiting, but this is an abject failure of general customer service. They only responded the next day. Smooth move.

Positive experience: I recently went to check out a potential new home, and I just have to say, the entire process has been a breeze! From the very beginning to submitting my application and following up, everything has gone smoothly and quickly. Makenna has been a huge help—she's always so quick to respond and provide information, which really makes me feel taken care of. That kind of support is just what you need when you're moving!

Fantastic experience: My Realtor/Property Manager, Brylee Helm from Stratton Vantage Property Management is the best real estate professional I have met in 27 years in rental business. She is knowledgeable, experienced, knows to execute the issue, efficient and very nice lady. I am extremely lucky to be in Brylee's division. I recommend Stratton Vantage to everyone.

Fantastic experience: Just did my move out inspection with Luis from Stratton Vantage as the inspector. He did a great job explaining the process, was easy to understand, and did a thorough job. He was also patient while I ensured things were ready to be documented. Would recommend. Marianne Caysi

Fantastic experience: I have worked with Brylee for a year and will now be working with Heather. Both experience have been amazing and easy. I definitely recommend getting a home through Stratton. They will take care of you.

Fantastic experience: My overall experience with Stratton as a property management company has been good.. Over the last few years I've had a couple different property managers assigned to my rental but Terri is the best! She has been very helpful in answering all of my questions and concerns. I am new to being an owner of a rental property and Teri took the time to share her experience and provided guidance where needed! Couldn't thank her enough!

Fantastic experience: I am very pleased with the professional service property manager Brylee Helm provided at Stratton Vantage Property Management. Her service is far and above what I had experienced for a property I had managed by a company in Oregon. Brylee is always quick to respond to my requests and followed up with to make sure my property was in perfect shape for showings. The process to get a qualified renter on board was seamless and I feel confident my property will be well taken care of.

Fantastic experience: We have loved our experience with Stratton Vantage. Brylee worked with us to get into the perfect rental for our family. She is quick to respond and is a pleasure to talk to. So glad to have her as our property manager!

Positive experience: Heather with Stratton Vantage was very good/timely with answering our questions and keeping us updated as we were working on renting a house through this property management company. She made sure we were comfortable with our decision to move forward with the rental. We would definitely recommend her and work with her again.

Fantastic experience: Hello, Terri is a pleasure to work with. I have been in communication with her throughout several rental renewals and she is always quick to respond and always provides the details that I’m looking for. I look forward to our continued relationship and future communication with her! The pleasure is mine Terri, talk soon! Sincerely, Douglas Doran

Fantastic experience: I'm not the easiest client but Terri has been patient, knowledgeable, and communicative. For any concerns I have with my property, she has helped in any way that she can to put any concerns I have at ease and to resolve any situations that may arise. There are a lot of moving parts with renting a property and she has made it manageable from my end!

Fantastic experience: My agent with Stratton Vantage Property Management - Brylee Helm really came through for me as I was looking for a new home. She was able to work around my later schedule and allowed me time to get my end in order. She is quick to respond and thorough to answer every question I had.

Fantastic experience: My family has had the absolute pleasure of working with Brylee since 2021. We hired Brylee as our property manager when my husband, Steve, was diagnosed with pancreatic cancer. Our rental property is in Phoenix, but we reside in San Diego. Steve had always taken care of our rentals, so I was being thrown into the world of property management with zero experience, as he was no longer capable of working. Brylee has been a blessing for my family. She is incredibly compassionate, patient, kind, professional, organized, and knowledgeable. She has also been a skilled educator, as I stated, I knew almost nothing about being a landlord and had much to learn. If she did not have the answer I needed, she would find the answer and usually got back to me the same day or next day. She is able to resolve issues in a timely manner and communicates on a regular basis. able I feel so fortunate that we found Brylee and Stratton Vantage. We have had no regrets and confidently recommend the company, especially Brylee.

Fantastic experience: We are happy to work with Terri at Stratton Vantage Property Management! She is involved, considerate and very responsive. We look forward to continuing our relationship with her and the company!

Fantastic experience: I have been working with Logan for a few years now and he is the best. Logan always gets back to me fast and is always able to answer my questions and handle any issues quickly. I am very happy with the service I get with my rentals I highly recommend Logan

Fantastic experience: Have used Stratton for several years now. Currently working with Terri who has been awesome and a big help. Their repair group was a little pricy but you don't have to use them if you have options. Highly recommend them as a property management firm.

Fantastic experience: I have had the pleasure of working with Terri as the property manager for my properties, and I couldn’t be happier with her service. Terri consistently goes above and beyond to make the entire process smooth and stress-free. She provides incredibly quick responses and communicates effectively between me and my tenants, ensuring that everyone is always informed and satisfied. Her attention to detail and proactive approach have been invaluable, and I trust her completely to handle any issues that arise. Terri’s dedication and professionalism truly set her apart. I highly recommend her to anyone seeking a reliable, responsive, and friendly property manager.

Fantastic experience: I had the pleasure of renting a property managed by Brylee Helm at Stratton Vantage Property Management, and her work was nothing short of exceptional. Throughout my time as a tenant, Brylee was always professional, responsive, and proactive in addressing any concerns or maintenance requests. She ensured that everything ran smoothly, making the entire renting experience stress-free and enjoyable. It’s clear that Brylee takes pride in her work and genuinely cares about both the property and the tenants. I highly recommend her and Stratton Vantage Property Management!

Fantastic experience: My review is for Terri, not the company. Terri is very responsive to my texts and emails regarding my current lease at a rental property. I have had some bad experiences with other property managers here and Terri took over my lease account and has made sure that I understand and assists if I am having any issues with anything including the portal we use. Terri has been wonderful to work with!

Fantastic experience: Terri with Stratton Advantage has been great! She is responsive to our questions and has had great communication with us while renting through their rental company. It’s nice to have a friendly property manager that is willing to take the time to help you out!

Fantastic experience: I have used Stratton advantage for 5 years now and they have been nothing short of outstanding across the board in ensuring our property is well taken care of. I highly recommend them if you are looking for a dependable property management company.

Fantastic experience: I have rented from Stratton Vantage Property Management for nearly 2 years and have had great luck with them. Rhett was who I dealt with and have nothing but good things to say about him. I would highly recommend using this company and Rhett.

Fantastic experience: Started the process with Jamie and it was pleasantly smooth and great. She is knowledgeable and awesome with customers. Then I got Rhett as my property manager who takes care of my property like his own and communicates with me every details. Thank you, Rhett, for providing me peace of mind. Another person is Kristy who handles the tax and she is so great and nice at customer relationship. Always have fun talking with her. So far so good .

Fantastic experience: We have really enjoyed renting this home from Stratton Vantage property Management. Whenever we have had issues with anything in the home they are prompt in responding to our request for service and usually have someone out that day or the next. We are very pleased and would refer this company to friends and family.

Fantastic experience: We've had a great experience working with Rhett and his Team. They've placed great tenants in our rentals and have made the process easy on our end. We will continue to use them on any future rentals and will recommend them to our friends and family.

Fantastic experience: Rhett with Stratton Vantage PM was awesome. He assisted with working directly with the new tenant and along the way. They take care of keys, questions, and any important communication with the tenant. Their attentiveness is so valuable! Thank you so much!

Fantastic experience: Rhett has been very good for us to work with it has been a pleasure. When we need help or have questions we call and he responds. I highly recommend Rhett and the Stratton Brew management team. Thank you, Gary Hatch