GUD Community Management

Fantastic experience: After going through the process of finding and vetting Many management companies, my community hired GUD management a few years ago. In my opinion it was the best move we made and our current manager, Stephanie is top of the line, she knows her stuff! They respond to inquiries within a timely manner, and have been around long enough to know which businesses that we may need to hire are worth persuing, or not.

Negative experience: Without question, this is one of the most incompetent, untrustworthy, and unprofessional HOA management companies I have had the misfortune of dealing with. They refuse to provide information about your account, details about transactions, or publish HOA Board meetings or contacts. They effectively deny homeowners the right to be heard by the board and access to meaningful dispute resolution, while failing maintain the community well. At this point, I'm convinced they extort home owners and that the association "board" profits from this. Also, their customer facing representatives are unprofessional, make threats, and can't be bothered to spell correctly in written communication. I filed complaints with the BBB and the AZ Dept of Real Estate. I am reaching out to the rest of my community to evaluate pursuing collective action together. Shame on GUD and Landing at Mountain Park HOA.

Negative experience: I'm wondering if anyone can tell me how to get a return phone call. I've left six messages.

Fantastic experience: Outstanding company! I’ve worked with Joe B for the past few years and he never misses a beat. Highly recommend GUD to anyone in the real estate realm.

Fantastic experience: Michele at GUD got back to me very quickly and answered all my questions. Great service and you can tell she has experience and knows what it takes to be successful and keep your HOA happy.

Fantastic experience: I am an HOA President and the Board is very satisfied with GUD community management. GUD and out community manager Nery, I’ve been great to work with. Nery handles all our issues large and small and a timely manner. He keeps us appraised of the issues and concerns from the community. He is proactive and communicates regularly and professionally. We are very happy with Nery and the service provided by GUD community management.

Negative experience: Worst company that I am aware of! They send threatening letters as often as they can for very minor issues! They don’t live up to any of the amenities they pretend to offer. Their response time is ridiculously slow. They seek anyway they can to fine residents.

Fantastic experience: Dustin has been great to work with on the HOA Board. Hes very involved and takes care of everthing. His support in the community is great!

Fantastic experience: As HOA President I have been working with Dustin Snow from GUD for many years. He is an amazing community manager and we are lucky to have him.

Negative experience: Our HOA just hired GUD and so far they have been difficult to deal with. They subcontract/delegate basic accounting functions making them a PIA for the homeowners to deal with.

Fantastic experience: I have worked with Nedy on several properties and he has got to be the best manager of all time. He’s always responsive and willing to take the time to find a solution that works for everyone involved.

Negative experience: The people who work at H U D never answer the phone or call back. If the people have 48 hours to respond so if tomorrow it will be the 25th and I requested a call on the 21st. If they call me tomorrow it will be 72 hours.

Fantastic experience: Our Community Manager, Melissa Nevarez, has provided excellent customer service to me. I’ve had multiple issues to resolve, and she taken care of each one in a way that far exceeded my expectations. Her response time to every communication from me has been immediate, often after hours. Melissa is the ultimate professional, and provides a level of customer service rarely seen today. Kevi Harrington Sunrise Villas Home Owners Association.

Fantastic experience: A broken gate lock was reported, and it was repaired within 24 hours of notice. Wonderful service and prompt action! Thank you, Audrey!

Fantastic experience: I have been on two Scottsdale HOA Community Boards, as well as having exposure to many others in Maricopa County, and GUD Community Management is the finest group of talented, knowledgeable, supportive, and professional team members I have ever experienced. They come extremely highly recommended and rated by HOA community boards & community POA’s as well. So if you are looking for an exceptional HOA community manager, GUD IS IT; two truly phenomenal associates there are Joe Brown and Alex Ramirez who manage our El Paseo/McCormick Ranch area residential community.

Fantastic experience: Just the answer to prayers today. It was difficult being 84years, short, just getting over hip surgery and having to unroll window, and still open car door to put in gate code. I am really grateful to you for handling this issue promptly. Barbara Harte

Fantastic experience: Amazing management company and I've worked with many. Takes the work off the board members and manages the property exceptionally. El Paseo HOA.

Negative experience: We have gone through a few different community management companies. We have yet to find one that truly cares about our community. Our grass and plants are always dying and the office never answers calls. I have spoken with many owners in the neighborhood and they all say the same. When we pay $255 a month we expect to live in a beautiful community that is well cared for. Unfortunately, GUD management hasn’t proven to be any different than our last. We deserve a company that will resolve ongoing issues and at the minimum answer our calls.

Negative experience: The person who finally helped me was helpful, but I have been trying to get help for a long time and in the end just paid fees that i feel were mostly due to change in company and received no help in trying to resolve the issue.

Fantastic experience: Joe, from GUD has been exceptional working with our HOA team! He is always available for questions from both homeowners and the HOA board/ architectural team. He is right on top of any issues that need to be addressed as well as communicating information in a timely manner! Way to go, Joe!

Positive experience: Have enjoyed working with is property management company for our small community.

Fantastic experience: Sheri is great to work with, a real asset to your company.

Negative experience: I have lived in this community for two years, and these problems began immediately after I moved in. During my first annual inspection, I was notified that I would be fined for an in-wall dog door that was already present when I purchased the home. After researching, I confirmed the dog door had been installed by the original owner over 10 years ago and had gone unaddressed during inspections for more than a decade. Despite providing documentation and photo evidence, my request for approval was denied, and I was required to remove the door and pay for interior repairs. Although I was given only a short timeframe to respond to avoid fines, the repair process took nearly a year. Additionally, when a repair date was scheduled, I notified the community manager that I was unavailable and requested rescheduling. I received no response and had to contact another staff member to ensure the message was acknowledged. During the second annual inspection, residents were instructed to submit timestamped photos if they could not be present. Due to illness, I followed this instruction and emailed the photos to the community manager before the deadline, asking if anything further was needed. I received no response. On the day of the inspection, I received a notice stating I would be fined for not being present. When I immediately contacted the community manager, I was told the photos had to be sent in before a friday, which then replied that I complied with that. He said he must have missed that. Once again, I was at risk of a fine due to internal oversight rather than resident noncompliance. I have since contacted multiple representatives requesting that these issues be reviewed so other residents do not experience similar problems, but I have received no response. I know we are human and we make mistakes but multuple mistakes and very little communication is unprofessional. There needs to be more checks in place and accountability so this does not happen again.

Fantastic experience: Deron Andrews my community manager has been extremely helpful it resolving a number of my recent issues. I'm going through a kitchen rebuild after a flood and need to have a trailer at my home for all the trash produced during this process. He's been helping keep me resolve the fines related. Another time I needed help reaching out to a home owner of a vacant home next-door, he was able to assist. I appreciate Deron for taking action on my behalf!

Fantastic experience: Elizabeth was patient kind responsive professional because I was a nervous wreck. I had a problem setting up my auto payments didn't understand a couple of things, and she took her time checked my work as I was doing it, to make sure everything was set up properly and now my autopay is set up so I don't have to think about it.

Fantastic experience: Elizabeth did a wonderful job answering my questions!

Fantastic experience: Excellent follow up to any questions, and great customer service overall.

Fantastic experience: Elizabeth was very helpful setting up my auto account. Thank you!

Fantastic experience: All of my dealing with GUD have been through Mary Chaira and she has always treated me with the upmost respect and been completely professional. I know not many have good to say about their HOA but Mary is always helpful and friendly in our dealings. Thank you!

Fantastic experience: Elizabeth took care of 4 of my questions on 4 of my properties accounts with professionalism and and timely responses.

Negative experience: Caution advised. In my experience, this property management company is either severely negligent or operates in a way that feels predatory. Numerous residents at the Landing at Mountain Park HOA have reported similar issues. They repeatedly change their auto-payment systems, forcing residents to re-enroll, and then impose late fees when payments are missed as a result. Late fees themselves are one thing—but placing liens on homes and effectively forcing residents to hire legal counsel after a single missed payment is completely unreasonable and unconscionable. Any HOA considering this company should proceed with extreme caution.

Fantastic experience: Needed some quick help for some sensitive financial transactions and Carlos Santiago at GUD was a God-sent. He had the matter in hand and handled in minutes and the day was saved! Thank you so much, Carlos! My hero!

Fantastic experience: Working with Joe and Tamar at Gud Community Management has been an excellent experience. From day one, they’ve been professional, responsive, and genuinely easy to work with. At CNF Contracting, we really value partners who communicate clearly, stay organized, and respect timelines—and Joe and Tamar consistently deliver on all of that. They handle situations proactively, make coordination smooth, and clearly care about both their communities and the vendors they work with. It’s refreshing to work with a management team that’s collaborative, fair, and solution-oriented. We highly recommend Joe and Tamar and look forward to continuing our work together

Positive experience: Joe is responsive and professional in dealing with the Board and community members.

Negative experience: GUD is a horrible management company. They incorrectly billed me on two occasions, claimed they credited my account, and fined me for late fees after they switched payment systems in 2 out of the last 3 years. HOAs be extremely cautious with your members when considering them.

Fantastic experience: Professional, effective, experienced and prompt. The whole experience with Mandy Ramirez and Jonathan Brown has been nothing short of amazing.

Negative experience: Two things: 1. Your call is not important to them. 2. They will not return your calls as promised.

Fantastic experience: I have been working with CMO Michele Lockhart regarding a sticky matter with HOA governance. Michele has been responsive, fair, and above all, professional in her interactions with me.

Fantastic experience: Sheri has done a fantastic job! We greatly appreciate her expertise and willingness to help.

Fantastic experience: Tamar is the best property manager we’ve ever had! Great communicator, very dependable.

Fantastic experience: Melissa is an absolute pleasure to work with. She is ultra responsive and very competent. I appreciate that she gets back to me quickly and with direct answers/solutions.

Fantastic experience: Alex, you have always been the most kind and respectful person on the very first chat that you and I have done. Yes point of contact will be you and you only again it just sucks that you have somebody like that. That is in charge who is never ever available and the reason why is cause he does not want to talk to anybody again, I’ve got six families in my cul-de-sac that are infuriated with him because of his attitude the way he speaks to people the way he speaks down to people the way he somewhat yells at you. It’s disgusting and despicable. With that said I greatly appreciate you, Alex I think you very much and again you will be the only one I contact and you are obviously given a five star because of the way that you respect and communicate with people , unfortunately I understand that you can’t speak for anybody else but we’ll just leave that again so I appreciate you very very much Sean L..

Fantastic experience: This morning I sent in my Homeowners form and asked what my account number was. First, I got an aknowledgment. A few hours later I received my account number and an email saying my form had been passed on to the proper person. If GUD is always this timely, they will be far super to any other management company that I have dealt with.

Negative experience: I found this at the entrance of your property Olive Grove Condominiums. A posted note for residents who currently can't afford enough food because the HOA fees were raised. I know my medical co-pays are difficult pay now. My daughter helps me with my copay because the HOA fees raised over 100 dollars this past year. We and most are on fixed incomes.I am not saying GUD management is the reason, but maybe you can help the 55 year old community and elderly.

Negative experience: Olive grove condominiums 55 and up is a horrible place for us seniors on fixed incomes. We have people leaving, selling, getting out. On top of this place you have raised our HOA fees to 350 a month and we dont have amenities. If you call a room with goodwill furniture an amenities that laughable. You came in and right away raised our fees. Last week as I walked into the entrance at Olive Grove there was an old woman who couldn't afford food and left a note. In less than 3 years the fees have been raised over 150 dollars. That old woman can't pay her co-pay and has to choose now between meds and food by the end of the month. I dont know if your aware of the fact that you have lunatics on the HOA board for us. Two weeks ago a board member was yelling at an old lady because she unintentionally left some lint in the dryer. One more thing we have landscapers who were yelled at by the same board member. The HOA you have here at Olive Grove fired 3 Pride Managers over until they fired the whole company. The reason was the old HOA was holding the board accountable. I give GUD management less than 24 months. Now if GUD management doesn't hold the HOA in check because people are getting out. Then GUD management will be here forever. When new people who want to be on the board, but nobody wants to be on the board because you have a few lunatic board members GUD management will be let go as every property manager before you. Olive Grove Condos is not and has been a unwelcoming place. Merry Christmas GUD. Olive Grove is famous on social media. Wow have you realized how bad your HOA is.

Fantastic experience: This company is great! Mandy & Fernanda have answered my phone calls, Helped me solve issues & maintained updates for each step. Complete opposite of my old management company. GUD, you have high quality customer service. Thank you.

Fantastic experience: Worked with GUD as both an owner and a Board member and working with Mary has been great for both!

Fantastic experience: Lisa Bumbernick with GUD Community Management responded to my emailed question within hours of my request. Great customer service!

Fantastic experience: GUD is a class act. I am so happy to have Joe as a representative. He is extremely knowledgeable and has a strong bias for action. I would like to give them 10 stars.

Negative experience: I did not have a 5 star experience with these people. They are unkind and unfeeling money hungry.

Fantastic experience: We were afforded an extension for gate repairs.

Negative experience: My experience has not been positive. I. Short I leave voicemail because I can never get to talk to the person in charge (Mary) but also it seems that they never return emails or phone calls…. But are very quick to send you an email if it involves a violation.

Fantastic experience: I have worked with several community management companies as a board member and GUD Community Management is the best by far. Our Manager, Joe Brown, has really been amazing. He is professional and always ready to assist us. This company has really raised the bar for community management. - Bill Hagemeyer Villa Lafayette

Fantastic experience: Prompt response from Mandy Ramirez at GUD Management! Jesiel Ocampo helped resolve login issues with my portal! Awesome team!

Fantastic experience: One of the best property managers in the valley. I love working with Nedy! Very open minded and always looking to improve a community's visual appeal! A person that can communicate with his vendor's.

Positive experience: Our HOA has been under GUD management since August. We are still working out some things, especially on our architectural committee side, but Joe has been so easy to work with. He listens and reviews things which is so helpful, especially dealing with the different board and architectural committee personalities. He is stellar! The other day he and I rode around with Ryan to do the monthly inspection. Ryan explained how your systems works, which is so helpful. As a long time AC member as well as a former board member, and an original owner in his HOA, it was great to talk to both Joe and Ryan about our commonalities and slight differences regarding CCR violations. It is helping put us on the same page so we can path forward and help our homeowners understand that, although management companies have changed, the way we look at violations is a learning experience that will benefit all of us. Some things Ryan looks at do not fit in this 40 year old community but gaining the understanding together will give comfort to homeowners. Right now, it's early in the change that many homeowners are not comfortable with the change, but working together with Ryan and Joe will hopefully gain owners confidence and support.

Negative experience: If you want a management company that never answers their phones, returns messages, and takes months to action new business issued by your local community boards--sign right up. I will be petitioning to actively replace this mgmt company asap for our hoa.

Fantastic experience: 5 stars for Mandy!! She is an excellent employee really went out of her way to help me out an old guy like me and I appreciate it thank you Mandy

Negative experience: GUD has not addressed my roof leak. After 2 month’s and countless emails, no work has been done. You want to believe that your condo management company works for you. My vote would be to fire GUD Community Management.

Negative experience: they never return phone calls or respond to your emails. Like many companies in our great country, PATHETIC !!!!!!!!!!!

Fantastic experience: I had a leak and GUD called me and had a plumber out within an HOUR. Can you believe that? Insanely good customer service response. Joe specifically is handling my situation and he’s been a star thru the whole process.

Fantastic experience: The community manager Alex Ramirez provided excellent customer service. He was knowledgeable and followed up during every step which was greatly appreciated.

Fantastic experience: Nery was very helpful in resolving some recent landscaping issues in our community along with a roofing project.

Negative experience: I live in Villas Mesa 2, and I was told that the HOA fee was due the 16th by our property manager Dustin Snow, and come to find out, after several delinquent fees, the HOA was actually due on the 15th of every month. Dustin has approved SOME of the delinquent fees to be waived, but he has failed to respond to my emails regarding 2 other delinquent fees (Nov. 2013 and March 2014) that need to be waived. The most recent was for August, 2015. I had the automatic payment set up for the 15th, but was still charged a $15 delinquent fee. So, now I have a total of 3 delinquent fees that have accrued, $45, and need to be waived. Not sure what else to do. Once this issue is addressed, I will update. Also, our roads are just absolutely horrible here. We have so many pot holes, and the rain makes it even worse. The red paint for the fire lane is fainted, we have several dead cactuses in the back of the community, along the wall. When I asked about it during our HOA meeting, 8/25/25, she said “we don’t have the money.” It makes the community look so run down. The community (people who live here), are actually great, but visually, it is not appealing and is lacking the care that it desperately needs. Instead, they focus on towing people’s cars, the color of our umbrellas on our patios, food not being allowed at the pool, etc. We need a real solution on how we can improve the community, and not go around in circles, with excuses. UPDATE:9/12/25 Dustin, the property manager, has kindly removed all late fees. Thank you so much, I greatly appreciate it. UPDATE 11/22/25. I have emailed both Dustin Snow and Rebecca Patrizzo, several times, regarding having a roof leak, and for an update on roof inspection and repair. They BOTH have FAILED to respond to me. This is absolutely ridiculous and unacceptable, as a paying HOA homeowner. It has been raining for several days again, and I continue to have roof leaks. Poor management, poor communication, poor team, poor financial management, just to name a few. Also, We were charged a special assessment fee of over $1,000, for landscaping project. The project is INCOMPLETE. Rebecca has now stated that our monthly HOA fees will increase by $10, due to water. There have been water leaks throughout the community all year, due to poor quality of landscaping assessments. I am beyond frustrated with this community, something has got to be done !!

Fantastic experience: Mandy was so helpful walking me through how to set up auto paying my HOA fees. She provided outstanding customer service, and followed through with me via numerous emails until I had no more questions!

Fantastic experience: Answered her phone, very pleasant & professional in asnswering & offering needed info + followed up with additional needed info for required real estate documemts in an email

Fantastic experience: Have not dealt a lot with this company yet but from what I see they are very patient and kind in regards to helping me set things up as new HOA management. This new HOA company now has really been helpful in trying to fix HOA issues and willing to talk about problems especially Melissa.

Negative experience: I would like to correct the false assertions against me from GUD Management owned by Jonathan Brown. The statement from GUD responding to my Google review claiming that "We (GUD) have received more than 100 emails and calls from you within the last week" is not only false but offensive. I request GUD correct the false public claims against me. I have the signed contract and correspondence to show GUD Community Management is obligated to perform duties beyond accounting services. Despite the signed contract GUD is claiming: "Per company policy, we do not email items pertaining to records requests." GUD Owner Jonathan Brown said via email "we only provide accounting services", despite signing a contract and agreeing to be paid for more service including "Managing Homeowner communication" and MANAGEMENT AND ADMINISTRATIVE SUPPORT for "individual Homeowner records..." Per the contract signed by Jonathan Brown of GUD Management: "V. GENERAL MANAGEMENT AND ADMINISTRATIVE SUPPORT: I. Maintain corporate records, individual Homeowner records, and lot file records for Association. II. Manage Homeowner communication and Association updates through mailings, email, and texting. III. Manager to provide after-hours and weekend emergency phone line for urgent matters." Owners from our community are also having trouble getting our HOA documents from GUD. Does anyone have suggestions for working with GUD or another number to reach someone at GUD?

Fantastic experience: Mandy helped me very quickly with my gate key replacement and e-mailed info on setting up my bank for my HOA payment......very efficient and friendly. I enjoyed working with her!

Fantastic experience: GUD Community management is GREAT!! Our community has been managed by 4 different companies in the 17 years that we have lived here and I can honestly say without a doubt that Mary Chaira is the most attentive, caring, and responsive manager that our community has ever had. I have communicated with her on several occasions about parking requests and community related items and I have been able to reach her quickly both via phone and email. She pays attention to our community and we are lucky to have her guiding our board in the right direction. Keep up the great work. It is noticed.

Fantastic experience: GUD went above and beyond in helping our HOA transition from our previous "not good" management company. The owner and staff are all very professional and courteous - and just good people!

Fantastic experience: Mary is always on top of things for our community. Has responds to emails quickly and handles the issues in a timely manner. She goes above and beyond.

Fantastic experience: This individual exceeds expectations when calling into a company, especially an institution dealing with HOA management. Truly a source of caring professionalism during our difficult time, that’s seldom experienced nowadays. Thank you Tony.

Positive experience: Ms Kirk @ GUD Community Mgt. replied to a property own in an HOA she managed inside of an hour

Fantastic experience: We just want to express gratitude to Jim N. for his professionalism and excellent service. He’s great to work with. Thank you, Jim!

Negative experience: Trash HOA- don’t even botherGUD Community Management leaves much to be desired regarding properly managing the communities that they serve. I have been dealing with loud upstairs neighbors for a majority of the 2 years I have lived in my complex. These neighbors are self absorbed and don’t care about anyone but themselves. I reached out to both Stephanie and Jonathan, the owner of GUD Community Management to get this issue resolved. Instead of resolution, my problem was swept under the rug, never to be dealt with again. When talking to them about the complaint, I stated the specific noise violation as it appears in our CC&R’s and was told that this community has no restrictions for what kind of flooring surface can be used in 2nd and 3rd floor units(in my case, my neighbors have wood plank with ZERO soundproofing underneath, which means I hear everything. Footsteps, talking, shouting, banging, doors being slammed shut, etc. These people will put on hiking boots and stomp all over their floor, day in, day out, every single day. It is absolutely ridiculous for one that there are no restrictions regarding floor surfaces, as all 2nd and 3rd floor units should be required to have carpet so that these issues don’t persist. Also, they don’t require the 2nd and 3rd floor owners to have any kind of soundproofing underneath their floors, which means impact noise is painfully loud in the Sunrise Springs Condominium complex. I will not fault GUD specifically for this issue, as these were the rules before they took over our community, but what’s stopping them from changing that? You can’t have rules in the CC&R’s restricting excessive noise, and then allow nuisances like this one to exist at the same time, it’s just not fair. I’m convinced that everyone who lives in 1st floor units at this complex probably hate their lives as much as I do, considering we have zero privacy, no peace and quiet, and no resolution or change in sight for those dealing with this same issue.Throughout the process of reporting this inappropriate behavior, I was not made a priority, as it sometimes took Stephanie(community manager), days, weeks, sometimes 2 or 3 emails in a ROW just to get a response. This lack of communication and refusal to do anything about my complaint, is why you guys get 1/5 stars. Home is supposed to be a safe space for everyone, free of intrusions of any kind. I have not been happy here, and it makes me all the more angry that this is a problem that can be easily fixed- either tell my neighbors to be quiet and if they don’t, PENALIZE them, don’t let them keep getting away with it. The lack of professionalism on GUD’s part is most likely why you guys don’t have a solid 5 star review base here. Because of GUD’s apparent lack of ability to do anything regarding this issue, I am now left with the only option of seeking resolution through law enforcement, as going forward I will be calling the police every time these neighbors are excessively loud.Speaking of the lack of communication, we have been undergoing a very expensive special assessment this year for the replacement of all our roofs. We have gotten very minimal updates as to where this project stands, how far it’s come, when it’s expected to be completed, as this project has taken place over the course of 2025, and it is still incomplete. I am aware that we still have another 2 months in the year, but with not even half the roofs being complete, I am worried that our expensive dues for this project are going to go to waste. If you don’t keep your community updated on important matters like this, we sit in the dark wondering what’s actually going on. The sheer unprofessionalism of GUD makes me never want to live in a condo again, much less with an HOA. You guys have proved to me that you are alike every other management company out there: shady, for profit only, and the important matters of your community members are clearly the last in the list of your priorities.If GUD can come back, resolve these problems, fix their lack of communication, then maybe I’ll edit this review.

Fantastic experience: I had a great experience with the management department getting an approval . I read the instructions of what was needed sent in all appropriate information with before and after pictures . Lilli was amazing and very cordial and kind when I spoke to her . Thankyou so much

Fantastic experience: GUD has been managing our HOA for only a few months and has been working hard to assist us in crossing various hurdles during the management transition. We really appreciate how easily we can contact our community manager, Azalia. She is always pleasant and eager to help! We also had an amazing experience interacting with Jim, who conducts our compliance inspections. He is very knowledgeable and extremely helpful!

Fantastic experience: I had a good experience going to the GUD office today and meeting the Community Manager for my property, Tamar Lykins.

Fantastic experience: Working with Nedy has been a great experience. He’s consistently professional, responsive, and thorough in communicating with his board to make sure every detail is clear before moving forward. From coordinating site visits to discussing project options and next steps, he’s been proactive and easy to collaborate with. We truly appreciate his partnership and look forward to working with him again on future sidewalk safety projects.

Fantastic experience: Krystal is the best. She goes over and above to help out with whatever I’ve needed. I highly appreciate her.

Fantastic experience: Management great!! They truly work with all the residents at Hallcraft Villas. They are always available and respond in timely manner regarding any concerns. Not your typical Home Owners Association...they truly aim to make community better.

Fantastic experience: Janae is an amazing person. She responds quickly and does her best to resolverhe issues that I have had. I bought my townhouse 4 years ago and have gone through several property managers. Janae is the best by far. Hope she stays.. Very understanding and listens the the owners.. Lilli had been a blessing as well. Very friendly and helpful. Keep up the great work. You both make a great team.

Fantastic experience: They dont just talk about good customer service its something they do. Fast responses from people that know what they are talking about. I've owned homes in several associations for many years. This is the best service I've ever received.

Fantastic experience: I am a Realtor and Mortgage Loan Originator here in AZ for over 43 years. As an Originator I requested some documentation for a HOA Association which GUD Community Management oversees. This information was provided to me in less than an hour after I requested it and that is extremely impressive. I wish all Management Companies handled their business in this manner. Thank you GUD.

Fantastic experience: Kari is the BEST community manager. She’s very responsive when we have issues, proactive with working needs of the community, and is well-connected to help ensure we’re getting the best work to keep our community looking great!

Fantastic experience: Emily was awesome! I really appreciated her resolving request in a timely manner. Her prompt response was much appreciated as well. Thank you!!

Fantastic experience: Should have changed to GUD a long time ago. Local, professional and very informative. Best Community Manager we've had in a long time. Thank you for such a great job.

Fantastic experience: Been in Morning Sun Farms for 8 yrs now finally received a $50 fine but I was at fault sooo shame on me- very nice looking neighborhood that’s why I purchased this house… Have a Great Weekend everyone Robbie

Negative experience: Our HOA dealt with major issues under GUD’s management, including unpaid vendor bills, poor communication, and a clear failure to uphold their contractual obligations. These problems left our community in a difficult position that we are now working to resolve through other channels. I would not recommend this company — in fact, I wouldn’t trust Melissa Nevarez or Michele Lockhart to manage a sandbox, let alone an entire community.

Fantastic experience: The GUD team is great, working with Joe has been amazing, Professional, on time and very knowledgeable. Thanks so much and would scream it from a mountain top -definitely recommend!

Fantastic experience: It was great meeting with their team! I can see that they truly care about the service they provide, I am looking forward to working with them more!

Positive experience: It is time that google should start thinking about zero stars as an option. They took over the HOA management from an existing company and you couldn't have a worst experience than this. There is no option to download HOA statement from their portal and their website doesn't have any details. No response to any calls or emails for several weeks. The phone calls directly goes to voicemail. Not sure how are they still even operating as HOA "management" company with so many operational issues. Aug 2025 update: I got a call from management and all my issues have been taken care of now. They are listening. They probably had few glitches initially from the take over. I am changing my review to 4 stars now. Hopefully, they stay on top of their issues in future.

Negative experience: As a homeowner with the Felicia Community....GUD DID NOT pay our master policy premiums in late 2024, despite ample funds in HOA accounts. The policy was cancelled and owners were not told for months. This is a clear breach of fiduciary duty.

Negative experience: GUD Community Management failed to fulfill their fiduciary and contractual duties to Felicia Apartment Association by not paying the monthly premiums for the Association’s master insurance policy with American Family Insurance in late 2024. Despite ample funds in both the operating and reserve accounts, GUD allowed three months of premiums to go unpaid. The policy was cancelled on January 14, 2025. GUD received multiple late payment and cancellation notices but did not act, even though it was their contract duty to pay the premiums. They did not notify the Board or association owners of the cancellation, instead chose to lie or deny even when it was discovered by one owner who was selling his unit. This created an uninsured period of over four months where GUD deliberately withheld the fact the Felicia master policy was cancelled for nonpayment of premiums by GUD and it left Felicia HOA vulnerable to significant financial and insurance risks and losses. GUD is not to be trusted, if you're considering hiring them, think again, by the time they've done something like this to your association, it will be too late and GUD will deny, deny, deny.

Fantastic experience: Hi Bernadette, Confirming the sprinkler repair was completed as scheduled, and it appears they did a good job, including replacement of the eroded soil around the replacement sprinkler. Thank you for making it happen!

Fantastic experience: Since posting an issue previously, GUD has come back and clarified an issue and taken care of all outstanding issues. The management team was courteous and understanding. They took care of my issue are were very kind.

Fantastic experience: Mandy, our contact for our community, has been refreshingly fantastic in every way of addressing questions and concerns. Thank you so much, Mandy. Much appreciated.

Fantastic experience: It is a wonderful experience to be able to resolve business matters in a manner that promotes a positive experience. Thank you GUD for showing me that I matter!

Fantastic experience: I’ve had the pleasure of getting to know Nery and learning about the values and professionalism he brings to the table. It’s clear that he and his team are deeply committed to excellent service, transparent communication, and building strong, well-managed communities. If you're looking for a team that genuinely cares and goes the extra mile, GUD is absolutely worth considering. Highly recommend reaching out to them!