Brown Community Management

Fantastic experience: A great thank you for Becca and Mashell for stepping up and fixed my account issue with two missing payment. Coming to the office makes a big difference so thank you very much for all the help.

Fantastic experience: I live in Lyon’s Gate and had an issue with an HOA payment. Becca Canter was friendly and very helpful in resolving the problem. She returned my phone call quickly and investigated the situation right away. She took the time to follow up with both a phone call and an email once everything was corrected. Thank you, Becca!

Fantastic experience: I reached out to the HOA Mgmt of Sossaman Estates and had the pleasure of working with Joy Lockman. She was informative, helpful, and supportive of my needs. She embraced my mission and processed my request, getting back to me in less than 24 hours with approval to proceed. Thank you!! Simple outstanding support and service, beyond what i dreamed possible.

Fantastic experience: I own a property in Augusta Ranch. The part of the neighborhood that consists mainly of tightly clustered townhouses. It would be very easy for this neighborhood to quickly look unmaintained due to the density. The property manager (Caitlin) does a fantastic job of keeping a close eye on any maintenance issues and/or rule violations. I've been the recipient of a couple of rule violation notifications....and that just fine by me. It was something that needed my attention. Strict monitoring of HOA rules is the only way neighborhoods can continue to look nice and help maintain property values. I'm thankful for Caitlin's attention to detail.

Fantastic experience: Denise Foley is the absolute best to work with! She always handles what I need her help with immediately and with care. I appreciate all of her help

Negative experience: I expressed my dissatisfaction at how many fees and rules the HOA has added to my neighborhood. The email I received in response was rude, condescending, and disrespectful.

Negative experience: Brown Community Management seems to lack professionalism, integrity and proper communication skills. It’s more recent in the last year with a different employee taking over. They come off as bullies, and harass while completely avoiding communication. They’ll ignore you long enough to fine you for something that’s either been corrected or was never an issue. Definitely can’t recommend this company.

Fantastic experience: Judy was a pleasure to work with, she is so nice. I was really frustrated about my balance and she helped me understand. Thank you Judy for being so understanding

Negative experience: The worst! They need a class action lawsuit against them. What is goin on with Brown? I don’t know what’s happened in the last few years but they are the worst property management company I’ve ever dealt with in Az in all 6 I’ve had over the decades. They don’t do anything we ask and charge us for problems they caused. They ignore most of our huge issues and have neglected us for months. We barely got anything to begin with. What BS. Someone help me connect with whoever else is being screwed over by them. They are going to kill our whole subdivision!! We need to fight them together!

Negative experience: Terrible responsiveness. Have been doubled charged $6,100 for assessment and cannot get a return phone call for 4 days to rectify the situation. Neighbors cannot receive a return phone call regarding their issues as well.

Fantastic experience: I had a great experience working with Susan Renwick, our HOA community manager. I initially called the office for information regarding painting the exterior of our home and was given misinformation. When I called back to confirm, Susan quickly stepped in and provided The correct information and very thorough instructions in a timely manner. She made sure I had all of the correct details, paperwork, and information needed to move forward with the ARC approval process. Her professionalism, responsiveness, and attention to detail were truly appreciated. Thank you, Susan, for the excellent support!

Fantastic experience: As a local Realtor in the Valley and a Landlord with multiple properties, I deal with a lot of different HOA's. I can honestly say that Rachael with Brown Community Management is the most responsive representative I've ever worked with! She's helpful, knowledgable, courteous and quick to answer all my questions. I wish that I had a Rachael to work with on some of the other unnamed HOA's I work with in AZ. Thank you again Rachael!

Positive experience: It took a few phone calls to finally connect with someone, which was a bit frustrating at first. That said, once I spoke with Tommy and Michaela, everything was quickly handled and is now being situated. I truly appreciate their help—both are great people to have at this company.

Fantastic experience: Dana Blass did an excellent job in helping me resolve issues with the new payment system. Her patients with me during this process was admirable. Many thanks.

Fantastic experience: Anthony was responsive to my request by immediately providing my up-to-date statement. Thanks much!

Fantastic experience: Juddith Aburto helped me with my account balance during the Bank of California merger, and her assistance was outstanding. She took the time to clearly explain the process and made what could have been a confusing situation easy to understand. Her professionalism and kindness were greatly appreciated.

Negative experience: NONSTOP mail from this HOA about outdated “fines” from 2024. It is unbearable owning in this HOA, it is a miserable experience. I have left multiple reviews and they keep getting deleted with my experience here. Avoid 6125 E Indian School Rd at all costs, the HOA goes up every single year and you will receive nonstop fines and responses from management are rude and unprofessional.

Negative experience: This company is terrible! All they do is send you penalties for nonsense! They gave me one for covering my pipes, when there was a freeze warning from the Maricopa County Government, recommending to cover your water pipes! People from my community (Villas at Red Mountain) literally move because they don't want to deal with these horrible people!

Negative experience: I’m upset that I even have to give 1 star to this awful HOA. The negligence of care to my community is absolutely reckless. Grass is not maintained, walls are all peeling, and there’s absolutely no amenities that require the near $300 of quarterly dues. Also, this place doesn’t answer the phone. If you get the receptionist, they will transfer you to the manager of the community which has not answered the phone ONE TIME in the 4 years we’ve lived here.

Negative experience: I live in the Superstition Foothills, for over 25 years. I just filed my first formal complaint. (Not impress 1 STAR & that's generous) I have 2 neighbors selling their homes. One for $839,000!. At the same time, I have 2 other neighbors, that have been in HOA violation going on 3 months, and counting. That's right, 3 months! & counting. Violations includes, work truck parked in driveway. 2nd violation includes unpainted garage door. ( sends thanksgiving of 2025 ). I emailed Jeff Starrick, both violations & included attached photos. To not only confirm, but to speed up the process. You would think it would be a slam dunk. No, Jeff, said I will have to WAIT until the next routine neighborhood inspection is due. Keep in mind, they just increase our HOA fees, and this is the service we're paying for. SHAME ON YOU JEFF ! OHH BY THE WAY, JEFF DOESN'T COME TO WORK ON MONDAYS.

Negative experience: UPDATE BELOW! STAY AWAY AS FAR AS YOU CAN. Brown deserves a 0. It is no exaggeration to state that they are chronically lying about and neglecting their responsibilities, even the basic ones. I have NEVER seen anything like the incompetence I've seen from them in my life. I cannot stress this enough. It's not just the lack of customer service, it's the lack of ANY service, even contractually and possibly legally required ones.  I urge you at the strongest level not to hire them, and if you're stuck with them, make a scene immediately to the right people at RealManage Corp. Otherwise, they will likely cause irreparable damage your community with no oversight, no monitoring, no responding to its owners and VENDORS and then turn around and ask you what you’re going to do to fix things (for them). They are truly a nightmare and no one seems to be holding them accountable, so my assumption is that the incompetency goes all the way to the top at Brown in Mesa. When the RM corporate bigwigs there find out what they've been doing, I think they're toast. They've got an office full of incompetent, unknowledgeable, lazy, lying flunkies who have zero motivation, self accountability or skill sets. You will be left holding the bag. STAY AWAY FROM THEM. You will thank me. I’m not kidding when I say I have never seen anything like the apathy I’ve seen there. UPDATE to Brown from my community in Deer Run Goodyear: In public you claim you take this seriously and have standards. But I assure you, you’re quite aware and have been for ******MONTHS****** of the issues your neglectful inaction and near abandonment of our community. Turns out, NOT A DAMN THING got you to really pay attention or care until our community decided they were going to start writing these reviews (my god, so long overdue!), since you don’t answer residents, vendors, budget questions, board members, don’t schedule board mtgs when asked repeatedly, let our water leak from everything from backflows to irrigation, don’t do compliance, leave your Board members (who are painfully medically debilitated no less) to do the actual property management and most of the compliance, don’t hold your yet to be trained/untrained incompetent managers accountable for anything am actually let it continue, give “clever” (as if we don’t recognize nonsense/BS) answers in response to questions that would require you to provide knowledge for efficient and effective decision-making (this is your expertise for Pete sake!). All of this causing our HOA funds go down the drain by ignoring work, preventative inspections/actions to stop the bleed, not comparing previous work to new expensive vendor $$ claims (even when the board asked repeatedly). We begged and pleaded with Brown’s mgmt team to help us, and when the fire was left to rage, and we asked for an all hands on deck, Brown’s response was…..nearly nothing. No hurry, no fixing stuff NOW, no real concern besides language that said ‘we really care’ just like on this response. My favorite behavior quality is when I was told yes to something on the phone and then later said in writing, ‘that’s not our job.’ It’s like we’ve all been living in the twilight zone. PS Thank you for forgetting about that foreclosure for 4 years that has cost us $40k+ and counting……

Fantastic experience: As a Real Estate Professional since 1997, I have dealt with quite a few HOA and management companies. It's about time I write a review on this one. Every time I need something they get it to me quickly. Sometimes the same day and this time, the same hour. Friendly, honest and caring. Can't ask for more. If all were like them, people would not be so concerned about being in an HOA. Keep it up. We need more like you. Thank you Shelby Purcell and JoAnne Bender at San Tan Heights. You both make it work.

Negative experience: Can never reach anyone and if you do, they never get back to you. Deer Run has become Ghetto Run. Landscaping is terrible and they never show up. But we as owners are stupid because we are making 2 HOA payments. As the dues go up ....the service is horrible. I have been here for 15 years and this is the worst it has been!

Negative experience: The customer service of Brown has drastically decreased over the last few years. As a board member working with this management company has become very frustrating with lack of attention to detail, transparency, overall communication and the ability to problem solve. Sent a very detailed email more than a week ago CC’ing multiple contacts and some of those I thought are in an upper leadership role to only fall on deaf ears. The email correspondence we received back was an email back stating the newly assigned manager had to leave for a family emergency, and still nobody has stepped in to provide clarity or provide answers to the questions:concerns that were addressed in the email. The ownership over the work performed and accountability I’ve seen lately has taken a downturn. If you’re shopping ask other boards that are using Brown before you switch. We are on our 4th manager I think in 2 years. Frustrating to work a demanding job all day and then come home and work on board stuff all night or on weekends because mangers can’t go get quotes (more than one to provide a price scale of work), look at past projects or repairs to see if something is under warranty, double check invoices to make sure they are accurate based on quotes or contacts agreed upon, or basic property checks, the list can go on. Nobody has visited our property since October I think. All their information comes from the board and they input as if they did a site visit. Long rant but do your homework before you jump!

Negative experience: This has to be the worse HOA in Arizona if not the Country. This what we pay for is our front yard landscaping. We have no street lights, no gated community - no security guards, no pools, no ponds with fish, no pickle ball courts, NADA. I kept asking why are we paying for something that is such a calamity of service. They say they would cut and maintain trees in front twice a year, hasn’t happened since year two of moving in. The shrubs we used to have in the front years, landscapers ripped them out. Never replaced them. We used to have a bunch of Karens that walked around and caused residents more problems for residents. People started moving out because of HOA. But Brown Management does nothing good, except take payments or hire attorneys to get payments for them. We tried talking to HOA , no help, just make your payments, threaten us with liens on property. Then when we got served by their attorney, tried talking to them to say, why should we pay for a service that is so poor. Then charge us for horrible HOA Management and Attorney Fees. Tried using the new HOA Doctor to file complaints, but to finish the review on our HOA, they want to know something good they do, I can’t hit one thing. So I can’t complete their review. Most of us hire backyard landscapers for our service, which look amazing. RIDICULOUS

Fantastic experience: I live in the Mira Vista community. Denise Foley has impressed me as always being very responsive and handling matters efficiently and effectively. I am so pleased with the service Denise has provided!

Fantastic experience: Any concerns I have are handled promptly and professionally. I really appreciate the responsiveness from Dana.

Negative experience: Terrible service. They do not respond no matter how many times I've tried to contact them. Through the countless emails and calls I've attempted to make and reach out, I can't even get a single one back

Fantastic experience: We went to your the facility after having been in the neighborhood for 9 months. What a great spot and what amazing people! Debbie and Pietro were both so kind and personable - we got a tour and will be planning to utilize the great room, table and chairs for upcoming family events. I just can’t believe this treasure has been here, right under our noses, just 3 minutes away! Thank you Debbie and Pietro for your kindness and for all the information. You’re the BEST!

Fantastic experience: We meet here every week and the staff here are great. It's always clean and they have a nice workout room as well.

Fantastic experience: I called Lennon feeling really upset and honestly pretty angry about some violations. She stayed calm, let me rant about what I had to say and never brushed me off. She explained things in a way that actually made sense and helped me understand what was going on. By the end of the call, I felt a lot better and was really thankful I had reached out. It’s nice to deal with someone caring and understanding.

Fantastic experience: This review is for Millie Lawton, and she is fully deserving of the full five stars. She is the Community Manager of our complex and I’ve had the pleasure of working with her over six years. Millie is quick to respond with detailed and thorough answers, and connects you to a variety of needed services. Millie has always gone above and beyond when I reach out with a community question, from pest control to architectural submissions, she has the connection and details to help! She is friendly and attentive to matters, and works to solve issues quickly. I’m so grateful for her to be my “go-to” person.

Fantastic experience: JoAnne is always a pleasure to see first thing in the morning before our workouts. She is very kind and helpful. Thank you!

Fantastic experience: Denise has done an excellent job with our community at Mira Vista. She is quick to respond when questions arise and has a great positive attitude with all homeowners.

Fantastic experience: Denise is amazing she really cares and is on top of things at all times.

Negative experience: Purchased a home in one of the communities that Brown Community association, manages. My experience so far has been terrible communication, excessive fees and very little management is going on in regards to the properties being kept up per the community guidelines. That is not grass, You’re looking at weeds which Brown management has known about for months. I appreciate your response, but if I was the owner of Brown management, I would be embarrassed to have my name associated with these results. I have other properties that are managed through an HOA and nothing looks this bad. When you call the HOA for my other properties, they respond quickly and take action. My question is why do we even have an HOA in this community when we're paying over $235,000 a year for you to manage this. The individual that responded to this review states that there the owner of Brown Management can you please identify who you are and what your email addresses so I can contact you.

Fantastic experience: We had an alarm going off on the fire panel in our building. Mildred Lawton attended to this matter very efficiently.

Fantastic experience: Melissa Alexander from Brown Management was extremely fast in responding to the problem I had with my HOA check getting returned by the post office. She gave me a new alternate address to send the payment.

Fantastic experience: Our HOA is run very well. I do wish the community center and pool were open longer hours, especially during the summer. Also, we should have 2 tv sets on the east wall of the fitness center.

Fantastic experience: I was so pleased to deal with Mashell at Brown Community Mgmt. She was so pleasant to deal with and answered all of my questions, listened to my concerns and helped me get my updates done. I was very satisfied.

Fantastic experience: I had a great experience with the customer service team, especially Millie. Every time I reached out, they responded quickly and were genuinely helpful. They took the time to understand my questions and provided clear, accurate information. Truly excellent service!

Negative experience: Can’t ever talk to someone over the phone. Had many errors paying for HOA even though I’m set up on auto pay via the first citizens link.

Fantastic experience: Debbie tariff was absolutely amazing! She was very friendly and helpful I love her and the HOA is very blessed to have such a wonderful employee!!!

Fantastic experience: I love this management company, they are great to work with. Caitlin Nagle is especially amazing; she’s professional, responsive, and always a pleasure to work with.

Positive experience: Residents of The Preserve at Scottsdale are leaving trash behind the community wall up and down 56th St near Lone Mountain Elementary. The trash is mostly in loose green bags without trash cans and no service appears to be picking it up. At this point desert wildlife has ripped open the bags and trash and debris are strewn up and down the st and near the school where children walk and play. I emailed Brown Community Management and they took care of the problem and the trash has been removed.

Fantastic experience: I really appreciate how the HOA listens to residents’ feedback and works collaboratively to improve our community. Special thanks to Pietro and Debra, they are very patient and helpful, I love this community, our HOA is super!

Fantastic experience: Millie Lawton is an absolute pleasure to work with. Her communication has been top notch. Emshe is very much appreciated.

Fantastic experience: Millie is extremely responsive and helpful. I know I can count on her to take action or direct me to the appropriate place for what I need. Millie is good at follow up and keeping me informed!!

Fantastic experience: Millie Lawton is a fabulous representative of Browne management. She is extremely helpful, courteous, and prompt with her response. I truly enjoyed working with her to solve my issue. She is first class!!

Fantastic experience: Great customer service - quick to resolve issues and answer any concerns. Thanks Millie for being so awesome

Fantastic experience: I have enjoyed San Tan Heights HOAwith Tuesday Games, my grand daughter’s quencietta and the pool regularly, Susan has helped with everything we have done here. What an asset to have this facility here in our community.

Negative experience: Poor customer service and communication all around. Most emails are unanswered and phone calls… well you might as well forget even trying. Very quick to give out fines for minor issues but extremely slow to answer any questions or address any issues raised by the homeowner. I was assessed a fine before even being fully moved in for a minor landscaping issue that was present well before I took ownership of the house. After over two months of calls, emails, and even a formal appeal via certified mail to the HOA board, I was finally told that my appeal would be granted and the $50 fine would be taken off my account. Now, almost a month later, the fine is still there on my account. I just do not understand the lack of professionalism and customer service, it is very disappointing.

Fantastic experience: What a great experience I had with Anthony Balanda. He was incredibly helpful and friendly with me. Furthermore, I found him refreshingly honest and genuinely a nice guy. Much gratitude and respect to him at Brown Management.

Negative experience: Just so many difficult interactions with this company, and for no good reason. My wife and I have lived in Arizona for over 60 years, served our country, completed two successful careers, keep a nice home tucked in the farthest corner of the neighborhood, and yet we continually get harassed by our own HOA and management company. Instead of being caring, helpful neighbors they choose to be difficult, punitive, overlords, ready to pounce on any minor error or oversight, and mind you, they are MINOR!!! But I guess that's the price of our modern world along with the California and other blue state exodus, losing our neighborly home state to ambitious opportunity seekers. Thanks for making our home, our street, our neighborhood, our state more difficult and less enjoyable Brown Community Management.

Fantastic experience: Sabrina was by far the best person I have interacted with at an HOA. Extremely helpful and willing to go the extra mile. Sent follow up information right after the phone call.

Negative experience: Currently waiting to hear from them about a vehicle thats been parked in front of our house for over a week now. We have pictures and have sent them to the employees at this company. The car forces us to block our own driveway when trash pickup comes, in order to have the trash cans picked up by the garbage truck. This company doesn't do much for you except take your money. And for what? Just to fail and not provide us with reasonable services typically included in an HOA? I mean the car literally parked right in front of a "tow away" sign. Was also told by Danielle that they'll contact the tow company and have a 24hr tag put on the car. That was two days ago and still nothing. We have trash pickup tomorrow morning, we'll see if Brown management does what they said they'd do. Maybe I'll edit the review if they actually do something. We've knocked on doors already in attempt at finding the owner.

Negative experience: Are you guys going to pick up phone? Or replied email? As home owner we have been trying to call your office for 2 months, either no one pick up or picked up and ask us to waiting for 20 mins and hang up. We were trying to join in HOA meeting, and you won’t let us in? I don’t really understand what’s the point to hiring you guys for community. Do you want to talk to us? As a homeowner, I will take legal action if necessary

Positive experience: I've lived here for more than 30 years. In all those years, I believe Caitlin Nagle has been our best off-site manager. She is attentive, responsive and respectful despite some harsh treatment at times. She's always professional in her responses, and always kind and compassionate. I know if there is an issue that I see, like a tree down, or a safety issue - just any issue, Caitlin wants to know about it so that she can work with the HOA Board to fix it as soon as possible. I appreciate that. I especially appreciate that she remains kind and compassionate to everyone who voices a complaint. I recommend Caitlin as a manager.

Fantastic experience: Keith in Lifestyle for San Tan Heights let me know quickly about his posting of a community event. Thank you! 5 stars!

Fantastic experience: I like to use our community gym and Joanne makes my morning better every time I come in. She greets me with a smile and calls me by name. She even remembers my address before I tell her and has me checked in and ready to go quickly every time. I so appreciate her superior level of customer service and human kindness.

Positive experience: Racheal is great!! Your accontining system is not. Without rachaels direct support, we might considerikng leave brown management.. Brittany rich is also great!! You are lucky to have these two ladies on your team

Fantastic experience: Amazing staff. Very friendly professional kind and polite. Answered all my concerns I can not say enough kind words. Simply outstanding

Negative experience: The office staff is incredibly rude and dismissive. Brown is an ideal illustration of why HOA's have a bad reputation.

Positive experience: The San Tan Heights Community Center is a nice amenity to have in what can sometimes feel like a limited area being that San Tan is still growing. For me, the gym, although modest, has been a great feature since the surrounding gyms in town are sometimes packed to the brim. So, having a facility in the neighborhood, that’s free, is very nice. The various staff members I’ve met have been good at their job, kind, and helpful; the facilities are well maintained and very clean; and the lending library is a nice touch to encourage the sharing and re-use of beloved books. I have yet to go to any neighborhood events, but I see something new happening almost every month, which is also a really nice effort. The reason for 4 Stars is because of our experience with the HOA. Living in an HOA has its perks as a homeowner, but as a renter it can be a bit frustrating. It is a matter of clarity and consistency. One example: We receive a fine for our trash cans being on the side of the house while a handful of neighbors on our street do the same. I can’t imagine they just pay the fine each month and the HOA settling for that. So if there was more clarity and consistency between owners and renters that would make it 5 Stars for me. All around, they’re doing a good job.

Fantastic experience: Very Thorough and helpful in time of need! They listened to my concerns and addressed them professionally. As a property owner, I am confident they will do their best to maintain and continue to improve the community. Hats off to Madison and her team!

Fantastic experience: JJoe O'Connor, CMCA®, AMS®, my community manager. • Joe has been our Community Manager here in Sun Lakes for the past 2+ years and has the accreditation to prove it. • He is professional and very knowledgeable. • He doesn't let anything fall thru the cracks and gets things done. • Joe is a real asset to Brown Community Management and our homeowner association. • BCM also provides vetted vendors that they have recommended in the past to do large projects. That is a real plus when there are 209 units to manage. • He has a background of property management and lending which expands his resources. • I would not hesitate to recommend Joe & BCM.

Fantastic experience: Debra Tardif at the San Tan Heights community clubhouse was extremely helpful, friendly and kind. It was a breath of fresh air having someone be so attentive and resourceful. Thank you for helping us today!!

Fantastic experience: My Property Manager Millie has been an awesome asset to my community. She is prompt to address my concerns and is quick to follow-up with any issues or concerns me as a Homeowner has. My community is lucky to have her as partner with us.

Fantastic experience: I want to take a moment to recognize and thank Whitney Douglas for the outstanding job she does in supporting our HOA and residents. Her professionalism, responsiveness, and genuine care for our community truly stand out. She consistently goes above and beyond—whether it’s addressing homeowner concerns in a timely and respectful manner, keeping us updated on important community matters, or ensuring that our neighborhood remains a safe and welcoming place to live. Her communication is clear, her follow-through is reliable, and her dedication is evident in every interaction. It’s not an easy job managing the needs of an entire community, but she handles it with patience, fairness, and a positive attitude. We are fortunate to have such a capable and committed manager guiding our HOA.

Fantastic experience: I had the pleasure of working with Nancy W. with Brown Community Management. She was so kind and helpful, and i found her customer service to be top notch. Thank you Nancy.

Fantastic experience: Anthony was so kind and understanding about my late payment because of my health issues this year. I'm grateful for people like him who show grace and compassion.

Fantastic experience: Property Rock has been working with Millie Lawton and Brown Community Management for over 10 years. Millie's biggest strength is her ability to communicate clearly and effectively, resolving misunderstandings, and keeping everyone updated. Working with Millie has been both productive and enjoyable. She has the balance between professionalism and approachability, and she elevates the performance of those around them. I look forward to continuing to work with her and Brown in the future.

Fantastic experience: Sabrina Madenfrost is new to our HOA. I stopped by the office and not only was she professional and polite but she went out of her way to find the answer to my problem and contact me back. Great addition to your team here.

Fantastic experience: Madison Garrison is great to work with! I am a residential property manager and work with quite a few HOA Community managers. Madison is organized and responsive. The community she manages is well maintained. Great work and I look forward to continuing to collaborate with you!

Fantastic experience: I wanted to commend Karla Tucker for her excellent email responses and quick resolution of all issue. She is incredibly prompt in getting back to me, provided clear and helpful information. Brown community management service especially Karla and Sabrina are truly appreciated.

Fantastic experience: Millie was very friendly and helpful with a recent issue we had. Although I don’t always agreed with some of the HOA rules, Millie is very pleasant to work with and helped me to understand why the situation occurred.

Fantastic experience: I go to the gym almost everyday upon opening and JoAnne is always there to get me checked in quickly and is always attentive to all my questions. She is so pleasant and I enjoy our short conversation. She always gets me answers quickly to whatever HOA questions I ever have and I am very impressed with her customer service! 5 stars all around for the Brown Community Management team over there. They do a great job!

Fantastic experience: Kendra has done a fabulous job in overseeing The Island for Brown. Great communication skills and follow ups. Thank you Kendra

Fantastic experience: Keith did an amazing job at getting us set up for an event at the community center. Great communication and attention to detail. Looking forward to meeting there weekly!

Fantastic experience: I wanted to leave a review for Josh Sandoval. He is our HOA representative for College Park Woods Condominiums. He is absolutely incredible. He is quick to respond and address issues. He recently helped us follow HOA guidelines and answer any questions we had during a recent renovation project of our condo. I can honestly say Josh is a true asset to the Brown Management team. We have owned this unit for over 10 years. Josh is by far the best representative we have ever had. We appreciate you Josh!

Fantastic experience: I try to visit the fitness center at least 3-4 times a week. Jo Anne Bender is always welcoming and very helpful when I visit! She is always helpful with any questions I have had as a new owner here. Communication, customer service, ability to help is all too notch! Thank you Jo Anne.

Fantastic experience: Me and my wife use the CC regularly and love all the amenities it provides to our Neighborhood. The staff is always friendly and helpful for anything we need!

Fantastic experience: I live in San Tan Heights and stopped by to ask some questions today. Susan Renwick was great and super helpful! She answered all of my questions and helped me get my request submitted right there. She also gave me some other useful paperwork. She was friendly and approachable, a great person to have working there.

Fantastic experience: Once again service at Brown management has been perfect. Valarie helped me with my account documentation information during an escrow process. She went over, above and beyond with efficient and thorough information. Bravo to a job well done. Thank you Valarie ! Marisa Salgado

Fantastic experience: In the office there is lady I think her name is Ursula she has helped me a lot in anything payments, checking in, every time this person has smile and always willing to help the only person and my neighbors and I are happy for this service.

Fantastic experience: Keith Smith always does a great job setting up rentals for our get togethers. Thank you Keith Also the people at the front desk are always kind and helpful. Thank you Debbie and Mike

Fantastic experience: Just wanted to take the time to give another shout out to Kathy Hughes! We needed some immediate assistance on a Friday for an item the following Monday, and she was able to help us quickly and without any issues or hiccups. SO APPRECIATE that her responses are prompt and focused on resolving the matter at hand. THANK YOU AGAIN KATHY! Kathy Hughes is the consummate professional! Her customer service and attention to detail - in a timely manner is most greatly appreciated. She is an asset to Brown Community Management and provides a polite, professional and prompt responses to questions and concerns. THANK YOU KATHY!

Fantastic experience: Great customer service. Susan, Joanne, and Taty have made it seamless whenever I go in to the gym. Also it’s been a great experience with booking a room at the STH CC.

Fantastic experience: We recently discovered graffiti on our property and a few others in the neighborhood. I emailed our community manager, Millie Lawton, and within two days, the issue was completely resolved. The team came out, covered the graffiti with matching paint, and now you can’t even tell it was ever there. I really appreciate the sense of urgency and attention to detail to keep our community looking its best. Thank you, Millie!

Fantastic experience: On Thursday July 24 we went into the office to discuss having pods in our driveway. We were on vacation and had a water leak. We have to replace all the flooring in the house. The woman who helped us was very nice and responsive to our situation allowing for pods to be there for more than week.

Fantastic experience: I worked with Mashell Frost to fix an issue I had with my HOA dues. I left a message and she called me right back, told me how to fix it and took care of it right away. Greatly appreciated Mashell!! Thanks!

Fantastic experience: Great customer service/support/assistance by JoAnne at the front desk at San Tan Heights Community Center. Thank you for your smiles, encouragement, and upbeat attitude. Keep up the great work!

Fantastic experience: Millie Lawton property manager of Bella Monte HOA. She is always professional, friendly, and responsive. She handles community concerns quickly and efficiently. It's clear she cares about the people she works with. A pleasure to work with and a great asset to Brown Community Management!

Fantastic experience: Millie is wonderful! Shes very helpful and communicates well. We are lucky to have her manage our neighborhood

Fantastic experience: Jolene and Susan are always friendly and helpful. Now about those gopher holes riddling the trails... Extreme distraction in the area needs to be addressed prior to attending to the irrigation issues. Also the water fall has not been functioning in a year. Our area appears blighted.

Fantastic experience: The Santan Heights HOA staff have always been great. People, such as Susan, Joanne, Tatiana, Pietro and Debbie are always polite and helpful

Fantastic experience: This one of the most professional companies. The entire office staff is very well versed on the CCRs and if they don’t know the answer they will find someone that does. The management staff is extremely professional and they have no problems explaining why. In the over four years that brown has been managing here, what a difference, in a positive way compared to the prior management company. Please keep up the great work

Fantastic experience: Millie Lawton is an incredible manager, and we are fortunate to work with her. Her extensive knowledge, positivity, communication, and many years of experience in the HOA industry are a true testament to her amazing success. Thank you for all that you do! Millie you are the best!

Fantastic experience: We've had the pleasure of working with Millie Lawton at multiple communities managed by Brown Community Management, and every experience has been top-notch. Millie is incredibly responsive, organized, and genuinely cares about the properties and residents she oversees. She communicates clearly, follows through on every detail, and makes our job easier by staying on top of everything. It's always a smooth process when Millie’s involved, and it’s clear she takes pride in what she does. Highly recommend working with her!

Fantastic experience: Millie Lawton is one of the most efficient professional nicest people I have met. I recommend her 100% great at what she does if there was 10 stars I would give her 10