RCP Community Management

Fantastic experience: All of my questions and concerns were addressed in a professional manner by Preston. Thank you

Fantastic experience: Alexandra Arrowood has been amazing to work with. She has been answering all my questions in a timely review. She has been really flexible with the my moving out of the community. I really recommend working with them. She has been a game changer.

Negative experience: Do not move into a community maintained by these people. They harass homeowners and micromanage them into moving. Stay away you have been warned.

Fantastic experience: If you get a chance to work with Preston; your in good hands. He was a pleasure to work with.

Fantastic experience: I had a terrific experience with Melissa Weber. She guided me through the exterior painting requirement for my home with professionalism and kindness. She answered every question that I asked and responded to every email that I sent in a timely manner. It has been a pleasure working with her to resolve the violation quickly. I appreciate everything she has done to make this process as painless as possible. I also appreciate the updates on upcoming events.

Fantastic experience: Preston Vermillion has been a great help in guiding me through the ARC process. He responds quickly and assists me in what I need to submit to the board for an expedited approval for the addition of lights on our house. Thanks Preston, you are appreciated!

Fantastic experience: We appreciate all the support and kindness given from Preston Vermilion at RCP Management of Desert Place. He made our architectural request a quick and easy, pleasurable process. He went above and beyond with all. He even set up our new email portal. Nice doing business with ones with such integrity. Thank you for all. Jim and Karen Sullivan

Fantastic experience: Karla Tucker is my community manager at Arbor Walk. She is the best community manager, answering questions and providing me with the information I needed. She has left me feeling confident that Arbor Walk chose RCP Community Management.

Fantastic experience: Preston Vermilion was great! Quick response from him regarding my question and very friendly help!

Negative experience: Extremely disappointed with the responsiveness of our community manager, Becky Johnson and RCP! We notified Becky on Dec. 31 that our spa was not working and had to send a follow-up email on January 6th because she did not respond. She eventually responded saying that she will take a look and will notify the community of the issue. On January 9th, we sent her another follow-up email asking if we can add the spa issue to our HOA meeting agenda since she still has not addressed the issue with the community. On January 10th she finally sent an email out to the community simply notifying that the spa was out of order. On January 20th, we sent another follow-up email asking for an update. She responded saying that she received one quote to replace the heater and is "trying to see" if she can get additional quotes. It's now March 1st and the Spa is still freezing. This review was originally posted on February 4th. On February 11th, she let the community know that it's still out of order and they are still working on getting quotes from multiple companies. Becky and RCP have absolutely no sense of urgency. It's obvious that Becky does not live in our community and that she and RCP could care less that our community does not have access to a working spa. Sad. Do better RCP! Our Spa has been freezing for at least 60 days and counting and you still don't know when it's going to be fixed or even who is going to fix it. As a property management company, you would think that you would already have the relationships required with various companies to get simple projects like this done in a reasonable amount of time. This should be a huge red flag to anyone looking to hire RCP as a property management company. Stay clear away from this company. Do your research and you will see that they have an extraordinary amount of negative feedback. They just don't care.

Fantastic experience: Celeste Gebauer is great. Quick reply’s and great service, I can’t expect more!

Positive experience: We hired RCP for our almost 300 home HOA management about a year ago. We are on our third community manager. Things started off much better than they are currently going. We are hoping the current community manager and RCP (who were recently bought out) will step up to fill the gaps and shortcomings that three community managers in one year causes. Our first CM was great to work with (he left), the second one a nightmare, and our third is great so far.

Fantastic experience: I worked with Preston at rcp and he was very helpful with helping me with my situation and coming to a conclusion on my problem.

Fantastic experience: Thressa has always been so proactive in her outreach to the community. She always reminds us of the common guidelines and rules, sends out bulk trash schedules and gives plenty of notice for any events going on. She’s very responsive and always so helpful. I appreciate her positive energy (even though I’ve only ever emailed her). She’s a pleasure to work with.

Negative experience: HOA won't tell us anything. We don't know what is going on, they don't communicate. The increased the prices $22 makes no sense and they told us a week after they did and after they implemented the change.

Negative experience: They lost our money and then blamed me by raising my fees by exactly 20% without my permission, without 30 day notice, without any prior communication. They are an utter failure and the reason that the HOA gets a bad reputation.

Positive experience: Preston has been very helpful and super responsive.

Fantastic experience: I am new to owning a home and this is my first time dealing with an HOA so there have been some growing pains for me. Preston Vermilion was very helpful when I got an infraction and helped explain to me what I need to do to move things along.

Fantastic experience: I recently had the pleasure of working with Jackie at RCP who was fantastic in helping address a situation which I found myself in with my HOA. She was extremely helpful, understanding, and easy to work with. I consider her a huge asset to RCP, and I'm glad to have her as the community manager for my HOA.

Fantastic experience: I have had a few messages to put in with this HOA - they have been very responsive and courteous and I am very happy with the outcome. Gina has been wonderful to work with!

Fantastic experience: Thressa was outstanding and really came through for me when I needed her. Thank you!

Fantastic experience: This evaluation of RCP Community Mangmt specifically involves my recent interaction with Celeste Gebauer. She was very attentive and understood my continued support of our HOA. Celeste was very considerate and exhibited courteous professionalism throughout our conversation. I appreciate her thoughtful willingness to work together for a simple solution to resolve my concerns. Her act of kindness was impactful during this time of personal family challenges. Thank you, Celeste.

Fantastic experience: I needed to change my auto payment with RCP community management and Gillian Brekke took my phone call. Task accomplished quickly and professionally and pleasantly as well-many thanks!

Fantastic experience: Wanted to share the Regina Sbraccia is just wonderful to work with at RCP Mgmt...I received a notice about my yard and I deserved it and let her know I was trying to get it taken care of as I had been recently ill. She gave me several more days to do that..It's so wonderful especially in this day and age and social temperament to fine someone that cares..Kindness is so appreciated..she went the extra mile for me and I really appreciate it..So if you ever have a problem be sure and contact Regina at the RCP community management office..she does a great job... Pat Clark

Negative experience: This management hides

Fantastic experience: I received a notice about a HOA violation. I contacted Gina Metoyer. Gina took the time to research the issue and corrected it within 3 days. Gina was professional and curteous. Gina is a valuable employee of RCP and we appreciate her help.

Fantastic experience: -very prompt/immediate reply by Gillian Thank you.

Fantastic experience: Kathy Nuttall is such a wonderful manager to work with. As a vendor, having such an amazing client to work with is a blessing. I truly wish I could give her more than 5 stars!

Fantastic experience: First, let me start by saying I have worked in the HOA industry for over 10 years and have worked with managers from many different companies. Kathy Nuttal with RCP Management is hands down one of the most knowledgeable/professional managers I have had the pleasure of working with. Not only is Kathy knowledgeable, she truly understands the meaning of partnership and working together to help protect your communities biggest assets. Would strongly recommend Kathy! She is truly a one of kind.

Fantastic experience: So far the best most knowledgeable staff i have ever felt with in over 30 years of HOA management and Board service

Fantastic experience: I was having a few problems accessing & understanding my HOA account info/balance and upon getting ahold of Laura Diaz, every explanation was explained to me. Laura was patient & thorough with me and additionally, took the time to research exactly what was going on with my account and point me in the right direction to rectify it all. She was awesome! Thanks Laura! Erin O’Meara

Fantastic experience: Kathy is a great manager!

Fantastic experience: RCP has been with our community for 2 years now and what a difference they have made. Kathy does an outstanding job, and we are so lucky to have her as our property manager

Fantastic experience: Kathy is always right on top of things. She always calls me back. A real professional to work with. One of the best out there!

Fantastic experience: I love working with RCP. I’ve been on the board for 2 years and RCP has been my partner every step of the way. I’ve been working with Kathy Nuttall for the past year and she has been super responsive and helpful in navigating the minutia of running a homeowners association. Thank you!

Fantastic experience: As a board member of an HOA working with Kathy at RCP has been so rewarding. She is very quick to respond, and is always lending her expertise to help make our HOA a well ran organization.

Fantastic experience: Our property manager, (Thressa) has been fantastic to work with. She's attentive, responsive, thoughtful, level-headed and engaged. She's also fun to work with!

Fantastic experience: I have been on our board for over 14 years and have been serving as the president for 3 years. We have been working with Kathy Nuttal at RCP for 2 years now, and I couldn't be happier! Kathy is knowledgeable and quick to respond. Her service is unmatched!

Fantastic experience: Kathy is great to deal with and always on top of everything!

Fantastic experience: Theressa was very helpful and considerate in helping to resolve an issue. Thank You!

Fantastic experience: Kathy is amazing! I truly appreciate her professionalism and care!

Fantastic experience: Gina went above and beyond.

Fantastic experience: Great property management company who listens to their clients. Thressa gets things done!

Fantastic experience: I am staunchly anti-HOA, but they have made it so easy and painless to be a part of this neighborhood. It has been a genuine pleasure to work with them and specifically with our community managers Joe Brown anf Gina Metoyer.

Fantastic experience: Sonoran Vista: The RCP portal offers a virtual option for the board meetings, which gives the homeowners an opportunity to join. Most homeowners (not all) work, so this gives them an easy way to get involved. In our community the RCP keeps our neighborhoods looking clean and plants/trees/bushes well maintained. Love it!

Fantastic experience: Thressa is always on top of the issues. Great service

Fantastic experience: Good old fashioned customer service which is hard to find in today's rapid pace and automated customer help systems. Thressa showed genuine concern about my predicament, immediately took ownership of the problem and relayed to me that she was working on a work order to address the problem while we spoke on the phone. The large downed tree was resting against the side of my house which was threatening to fall onto the side-yard block fence and do serious damage not only to the fence but perhaps to the side of the house and the tool sheds that are in the side yard. Help arrived within about a half hour and the tree was professionally removed without incident. Thank you Thressa, you are one in a million. Wish your organization could find a way to clone you. Gratefully yours, Jaime and Mary

Fantastic experience: I have been impressed with RCP Management from our initial contacts as a Board. The personalized service has been very helpful, allowing us to customize our homeowner portal to meet our community’s specific needs. The communication to Board members and homeowners has been excellent. The app and the website are easy to navigate, very intuitive and simple to use. This has already been an upgrade from our previous management experience. Looking forward to a long relationship with RCP! Kudos.

Fantastic experience: They do a great job at training new board members!

Fantastic experience: We have been working with Joe Brown for YEARS and if there was an ability to give 10 stars, we would. He is extremely personable, fast-responding, and just gets things done the right way. Highly recommended!

Fantastic experience: Working with Joe Brown at RCP has truly felt more like a partnership than a typical business interaction. As a vendor, that kind of relationship is invaluable. Joe makes communication effortless and ensures that things get done quickly and efficiently, without ever compromising on quality. He has a level of professionalism and genuine care that’s rare to find these days. If you're lucky enough to work with Joe, you’ll quickly see why he’s a standout in his field and such an asset to RCP. Highly recommended!

Fantastic experience: Kathy Nuttall was great to work with! She was quick at responding and resolving our issues.

Negative experience: This company has been nothing but unresponsive, deflective and incompetent. Emails inquiring about community codes or regulations go unanswered for weeks, months, or sometimes never get replied to, despite multiple follow ups. Calls to discuss matters with individual managers often go unanswered, as they are frequently "out of the office", along with their assistant. This company will however let you know if you are "nearly" in violation of something, even if the home is clearly under construction for improvements, as approved by themselves.

Fantastic experience: I have had the pleasure of working with Joe Brown, Kathy Nuttal, Rob Bishop, Imani Key, Theresa Bell, and the entire RCP team. It is clear that these individuals and the company as a whole are not only excellent at what they do, but truly care about each individual they interact with. Each interaction proves their dedication to providing an incredible customer service experience. I am a raving fan of RCP community management and highly recommend their services!

Fantastic experience: What an amazing company to work with. I am currently on the board for our HOA and working with RCP; they have been super helpful with transitioning, communication through our community, and us being a newer community we have done so much in such little time. We have Joe as our go to guy and he really takes care of our needs! You aren’t just a number to them, they truly serve you as a community and help get through any hurdles. They are very experienced in the property management industry!

Fantastic experience: I have known Joe Brown over the years in the HOA industry. He is a positive, kind, and organized manager. I always enjoy seeing him and his great attitude and work ethic!

Fantastic experience: Joe Bown has been an outstanding HOA property Manager. He is a professional, responsive, and genuinely cares about our community. His proactive approach and attention to detail have made a noticeable difference. We appreciate his hard work and dedication.

Fantastic experience: We have worked with RCP and more specifically Joe Brown on several projects as a vendor. Joe is always prompt and thorough with communication, and an overall pleasure to work with!

Fantastic experience: My company has been a service provider in the valley for over 30 years. I work daily with many property management companies and RCP is exceptional. Joe Brown, from RCP, goes above and beyond to make sure the needs of his customers are met. We have encountered multiple situations where action was urgent. Regardless of the time of day or day of the week, Joe makes certain whatever needs to happen happens in the most timely fashion possible. Joe always has answers and solutions. He cares about taking care of people and that makes his customer service exceptional.

Fantastic experience: Joe Brown has been excellent. On top of everything. Great service and communication.

Fantastic experience: I have had an exceptional experience with Joe Brown and the team at RCP! Their team is professional, responsive, and truly dedicated to providing top-notch service. They constantly go above and beyond to ensure a smooth and hassle-free experience.

Fantastic experience: I am on the HOA board of directors. I found RCP when we were looking for new management. They are great to work with. We really appreciate Joe Brown assigned to help us directly. Our community has completely turned around and is better every day. Sandra Rucker

Fantastic experience: Joe is the manager for our community. He is organized, helpful and always quick to respond. He also has great contacts and knows so many vendors. He helped make our Community Spring Party planning so much better! Joe seems to truly care about our community and concerns. I appreciate his professional skills as well as his people skills!

Fantastic experience: Our community has been with rcp for an awhile now. I called in with some questions and I talk to Gillian and she was able to answer all my questions and was very professional respect about it. I appreciate what the company does and appreciate Gillian for helping me out today!

Fantastic experience: My HOA board changed to RCP after dealing with a nightmare management company. We have had nothing but good experiences with RCP since November. The transition was rough because our previous manager didn’t provide paperwork, files, and keys as RCP requested. After five managers in seven months prior to moving to RCP, we are pleased to have Thressa as our manager. As our advocate, she persisted, kept a positive attitude, and navigated us through the transition. Now we are thrilled with RCP’s timely services, apt attention to our accounts, and thoughtfulness when considering our community’s needs.

Fantastic experience: RCP has been our HOA’s management company for years. I have worked with them directly for the past two years coordinating social events for our community. They are always very responsive and helpful. They truly care about our community and share in our excitement when events are successful. Any time I need information, resources, or guidance, they bend over backwards to help! I am thankful to have worked with Celeste, Rob, Kevin and CoraLee. You can tell they care about the communities they manage! I would recommend them to any HOA’s looking for a reputable and caring management company!

Fantastic experience: Always helpful, always supportive. Thank you!

Negative experience: Crooks. Apparently 2 days ago the HOA (RCP) all of the sudden said you can't park outside your own house. No email, no letter, no warning. They had my friend's car towed (just stayed one night) and I had to pay $370 to get it back. How do you feel good about yourself as a company? They said there were signs posted, so I look outside to see a sticker on a streetlight, that's completely easy to miss. It was also not even on my side of the street! I'm totally ok to not park on the side of my house, but give me a knock, call, letter, email, something! not a surprise $370 and steal my friends car.

Fantastic experience: My mom passed away and I have the difficult process of switching everything over and/or closing accounts. It is an emotionally and physically challenging process that I wish I never had to undertake. I was struggling to take care of my mom's HOA fees but just couldn't manage it online. I ended up calling, I really didn't want to go over the reason for calling another company again, so I was a bit frazzled. However, DJ not only answered with such kindness and compassion, she helped me get everything set up in my name so I was able see the fees and pay them as well. We ended up staying on the phone for a bit and she lifted my spirits during this difficult season. Not all or most calls have gone this well and I hope DJ and her supervisors know how much I not only appreciated her time, but her kindness while I am going through this difficult season. I hope she is truly valued for the impact she makes for your company, she is a treasure!

Fantastic experience: Joe is a great community manager, always friendly and very responsive, and has made working with RCP from the vendor side very enjoyable!

Fantastic experience: Had a HOA payment concern/question and it was promptly responded to and clarified by our community manager Joe Brown who also provided excellent service.

Fantastic experience: We are very happy with the professional services offered by Joe and the team at RCP. This is our second RCP community experience and they are 1) responsive 2) helpful and 3) kind. Thanks to the team at RCP!

Fantastic experience: Working with Joe Brown is always an A+ experience. He responds quickly and thoroughly whenever I reach out to him.

Fantastic experience: Tamar was great to work with and efficient correcting my account. Thank you

Fantastic experience: One explained what was done there were no issues. Thank you for making this stress free

Fantastic experience: I worked with Tamar Lykins at RCP Community Management regarding a dead tree on my property in a neighborhood managed by this company. She provided advice on how to proceed with its removal and guided me through the ARC process. I submitted my request through the RCP portal and my request was approved very quickly. Tamar was very knowledgable and a pleasure to work with.

Fantastic experience: Tamar worked with me to get an HOA fine issue resolved, and I was credited 100%! She was great to work with and made me feel very confident throughout the process.

Fantastic experience: RCP Community Management is compromised of wonderful people who are staunch advocates for their communities. The property managers and administrators at RCP are intuitive, intelligent, and communicative- the proverbial hat trick of community management! Working with Joe, Kathy, Imani, and Rob (among others) has been easy, efficient, and dare I say....FUN?! Great people, great service, great property management office!

Fantastic experience: I’ve been working with RCP for many years! Joe Brown and the entire staff are friendly, supportive, and professional.

Fantastic experience: Joe Brown and the RCP team are a blast to work with. I've worked on several projects with Joe Brown now, from pest control to storm drains. He is always on top of everything and willing to learn the importance of every little detail. I look forward to continuing to work with Joe and the kind people of RCP!

Fantastic experience: Joe is the property manager for Desert passage here in Maricopa Arizona. He has been amazing as he helps with all of our party planning, getting quotes for things that we need done for the community. He is a blessing as we do not need to overexert ourselves as board members of volunteers to get things done as the board president he allows me the time to have both a professional life and time for my family. He takes care of the daily operations and handles the stress while taking direction from the whole board. I really do appreciate him and all the hard work he gives our community and the attention he gives all homeowners and just not board members.

Fantastic experience: I had a problem with some trees on my property that Becky helped resolve. She went out of her way to assist me. Thank you Becky!

Negative experience: *ETA* The "negative" experience RCP says I had was finding out that they weren't doing their job, going to a board meeting & finding out how deep it ran. We had to elect a new board to even get them to look at bids for other managers. RCP had their secretary calling residents who were clueless to the situation, and asking them to run for the board!** Wow!! What happened to the other reviews that used to be here? If anyone wants to know how RCP Community Management runs their business, check the Yelp reviews. (They re-branded recently, so maybe they got a new Google page?!) RCP has many issues, but the most serious is they can't get a financial HOA auditor in Arizona to work with them. They've burned a lot of bridges & have been fired from a few large communities over the last couple years. (Marbella Vineyards, Shamrock Estates, The Bridges, and Cortina to name a few.) The owner is the only one who was a signer on our bank accounts in our community of 1200 homes. When asked why, he said it leaves too much opportunity for the board to be fraudulent. Except now we're missing $80,000 and he told me himself that's why our audits can't be completed. Don't walk...RUN from RCP!

Fantastic experience: Joe Brown for as young as he is has come into this industry and has taken charge and doing a great job as a manager. Talk about a guy who cares, Joe proves this over and over.

Fantastic experience: I would highly recommend using RCP Community Management. That team is nothing but amazing. Been working with RCP for over 2 years now and it's an A+ team. Joe brown is very responsive he is detailed oriented. Great company over all.

Fantastic experience: I cannot express my gratitude enough to the highest level of service and dedication that RCP gives to maintaining our community. Joe Brown, DJ Inglish, Rob Bishop and the entire RCP team have been invaluable partners. Joe's level of professionalism, propensity for detail and extensive knowledge of the industry is among the best I have seen. The level of access I have to Joe, DJ or Rob when an escalated issue arises is incredible, and always met with swift response. Having this open and transparent communication with a trusted management company is critical to keeping a pulse to what is happening year round within our community. Any community contemplating new management services, without reservation, I would recommend RCP Community Management.

Fantastic experience: Joe Brown, the HOA Board and all of RCP Community are so helpful to the residents of the Mountain View Community! I truly appreciate all of their help & efforts and I thank everyone for making our neighborhood a great place to live!!

Fantastic experience: I want to express my sincere appreciation for the outstanding service provided by Joe Brown and the entire team at RCP Community Management. Joe and team have always exceeded our expectations in managing our community. We are impressed by Joe's professionalism and knowledge. He has proven to be highly responsive to, addressing concerns promptly and effectively. The attention to detail and commitment to maintaining our community's standards have been invaluable. I wholeheartedly recommend RCP Community Management to any homeowners association seeking a reliable and dedicated partner. Their exceptional service has made a positive impact on our lives, and I am confident they will do the same for others.

Fantastic experience: I would like to thank Joe Brown, the new property manager of our community, who is not only professional and friendly, but he goes out of his way to help the residents of our community like myself. He is worth of praise and he got 5 stars from me for sure!

Fantastic experience: As a board member, I’ve been very happy with RCP. We switched to them just over a year ago—price is very competitive with what we were paying before and the service is miles beyond our previous management company. They take action quickly on the board’s decisions and also have a lot of expert knowledge when we need information or recommendations. Our neighborhood looks better than it has in years. And our community manager Joe is excellent to work with.

Fantastic experience: Joe is our property mgr for Alta Mirada. What I appreciate about Joe is that he always responds quickly to requests, he’s willing to go dig for answers to the questions we ask and he always deals with our neighborhood in the friendliest fashion - no matter the issue or who it’s coming from! He’s definite 5 star guy and makes our relationship with RCP a pleasure!

Fantastic experience: We are in Desert Passage in Maricopa and I just have to say that Joe B. has been an absolute dream to work with! I've never had an HOA that cares for the residents instead of just compliance and red tape. He's gone above and beyond and really exceeds our expectations! Thank you!!

Fantastic experience: Tamar Lykins was a great help. I had not received a call back from another employee for an entire week. I asked for another person to assist me. Tamar made easy work out of something that was becoming a hassle, and that was trying to obtain a pool key. Tamar was pleasant, courteous, and efficient. Thank you Tamar. Phil Jen Kin

Fantastic experience: Tamar, truly helped me understand the HOA requires for Architectural Changes through submitting all the proper documents and details for the review process. I truly appreciate the support.

Fantastic experience: The employees of RCP were very helpful in getting our architectural permit approved. We had an approval within 4-5 days from it being submitted. Tamar was very knowledgeable and very helpful in getting this approval as she knew just what would be needed to get it approved easily and she was right. It was a good experience. Thank you

Fantastic experience: Great to work with....

Fantastic experience: Tamar and others at RCP have been very responsive and helpful.

Fantastic experience: Tamar Lykins handled and received approval for my multiple architectural reviews in record time, allowing us to proceed quickly. Much appreciated!

Fantastic experience: Excellent service. Always willing to listen and respond. Great attitude!

Fantastic experience: Joe Brown has been a pleasure to work with. Very kind and quick to respond.