JWB Property Management

Fantastic experience: JWB has been a wonderful company to rent from. We absolutely love our home and the staff is great as well! Ebelyn is very kind and helpful! Would definitely recommend JWB!

Fantastic experience: Need rent to stabilize after being in the loop with JWB for some time we are both good to each other but rent going up the way it has for me after my payment history is spot on considering you and (me ?) who it my be? Started out several hundred dollars less in the beginning of my lease. And my new tenants next door who recently signed on for the same lower amount as I back some years ago meaning they can adjust the rent just saying.

Fantastic experience: I have been with JWB as my property management company for the past five years. While there have been several changes in my direct property manager during that time, my experience has remained positive. Robin Metz and Akina Pope have been wonderful to work with. They are consistently responsive and communicate in a timely manner. On the few occasions I’ve submitted maintenance requests, the turnaround time has been quick, and the issues were addressed promptly and efficiently. I’ve also appreciated the courtesy follow-up calls to ensure everything was resolved to my satisfaction. Overall, they have made the experience smooth, professional, and pleasant and I can confidently recommend them.

Fantastic experience: JWB did a great job in finding me an outstanding residence. I am very happy with the residence that I’m in and I love the neighborhood. All my neighbors are so nice. The neighborhood is very quiet and peaceful. That’s what I was looking for. I appreciate everything that JWB has done. They kept their word.

Fantastic experience: Huge shout out to property manager Akina!!! She has been so helpful and supportive and we truly thank her for all of her hard work and great customer service.

Fantastic experience: Its been a roller coaster ride with JWB Properties since they took over the property I've been living in for almost 10yrs 2yrs ago and alot of times, it's been challenging. However THIS TIME I have to say THANK YOU to my 5th property manager Akina. As a disabled person on SSD who is also an in-home Ascension patient, with the help from Ascension In Home Clinical Services, the steps Akina took to help me with my home I SIMPLY CAN'T THANK HER ENOUGH. She made me feel like I was not just an address where a tenant live but more like an person. Thank you Akina

Fantastic experience: This is our Second time renewing with Jwb.it is a wonderful rental agency with Manager Robin she's Awesome.

Fantastic experience: This is a great property management company. We have loved renting through them, Akina & all the staff are always so helpful & nice. Would recommend

Fantastic experience: I have been living under this company for 1 year now. And I’m going to be honest. They have been some pymt issues but this staff explains and make sure everything is corrected by the end of your call. The staff has always been nice to me but I have a couple of reps I like to deal with only lol!!!! This company gave a program to get you on the right track for home buying. They stay having contests and raffles and staying connected to the residents… if u looking for a rental property give them a try

Positive experience: We're going into our second lease, Leanne was very helpful in making our renewal a smooth process. Thank you.

Negative experience: The only reason I'm giving 2 stars is because this was the first company i was able to rent with being a new resident in FL. I’m thankful for that and I've also met a few nice people being with JWB for 3 years. But…I’ll NEVER do it again. For starters, they lock you into a two year lease. At that point in time i really had no choice but to move forward. The apartment itself was horrible and then the service i received when i really needed help was even worse. They had absolutely no sense of urgency and they just did not care at all about anything that was going on inside the apartment. That building was infested with mice at one point in time, it is infested with palmettos and wasps. I found myself fighting at least 2-4 palmettos A DAY and there are wasps nests all over the building, meaning i was fighting off wasps every time I walked out my front door. There were even times when i didnt have any windows or my door open and somehow wasps would end up inside my apartment. They even tried to build a nest inside my apartment a few times. Nothing was ever done about it. They sent someone with a long pole to knock down the nest and a can of raid to kill them. They just built another nest. There was also a security issue with my only door. The screen was rusty and jagged and did almost cut me. I asked if they could fix it, they took the screen off the door and just left the door. Anyone could have just walked up to my door and unlocked it and been inside my apartment. They finally changed the whole door out but left me with no doorknob. Yes i bought my own and took it with me then i left. They stole an extra months rent from me when i moved out and also charged me an extra $150 to hire a professional to clean the apartment and i left it ready for the next person to move in. They will work with you…but move in at your own risk because they do not care about you or the state of the home you are living in. The guy that owned that building was a complete and total slumlord. *Update: they’ll respond to the review and place all the blame on you instead of taking accountability. My property manager was changed at least 5-6 times. The last one I had actually did a pretty good job with communicating with me. I did not receive an email from anyone like I normally do removing me of my renewal date. I also forgot to mention that prior to me moving out I found out that my key unlocks my neighbors doors and they NEVER changed the locks.

Fantastic experience: I have been a tenant with JWB for 3 years now and I have not ONE complaint! My property manager, Akina Pope is THEE BEST! Very attentive to your needs and concerns and in this time we are in it’s very much appreciated and acknowledged. She responds back promptly and if she can’t help she will figure out who can.

Fantastic experience: I have been. With JWB for 6 years all of my property managers were Always kind and helpful. I have never had any problems and my rent increase was always very satisfying. I look forward to continuing renting from JWB and my property owner.

Fantastic experience: I have really enjoyed renting through them. It has been 3 years and about to add 2 more to that! They make everything so simple n easy.

Fantastic experience: I’ve been renting with JWB for 5 years, and my experience has been consistently positive. Their property management team is awesome — professional, responsive, and always willing to help. Maintenance requests are handled quickly and communication is clear. It’s rare to rent from a company for this long and still feel taken care of, but JWB has definitely earned my trust. Highly recommend!

Fantastic experience: LOVE JWB. I appreciate all the property managers who have assisted me along the way. Adam is amazing, Sydney is amazing and so is Akina. They've all been there when I needed them. Anytime I had a maintenance issue they came out and fixed issues right away. Wil forever rent from JWB. I always hear people talk down on them and how they aren't for the people but me personally and those around me who rent from them have never had an issue.

Negative experience: Me and my mom’s experience with you all haven’t been the best. We have spent $340 on app fees just to be paired up with shady people . The first time we had ours eyes set on 1 home but it quickly rented okay cool and the others home are ran down so we decided not to move forward. On Monday feb.2nd ,2026we decided we found a home that we wanted again and applied for it. On Tuesday feb.3rd, 2026 the lady we were paired with said we had to tour it mind you I toured the home already on Monday she said she couldn’t see it and that we have to tour it again to put down a deposit on it. So that’s what we did on Tuesday. She texted my mom saying that she would be out of office and that she would schedule us first thing in the morning to move forward. That’s when I decided to call her myself to get the ball rolling on the deposit because that didn’t seem right to me. On that phone I stated that we are ready with the deposit now she responded with she was going to leave the office soon and that she will schedule us in the morning that call was @3:57 pm. She then proceeds to text my mom outside of business hours about the property and my mom said we are ready to proceed with payment like we have been saying all day and then @6:44 pm She says it might be rented before tomorrow and that those renters are first in line when we were ready all day with our deposit waiting on this lady. Now it’s rented and they are just trying to throw us anything. I called her Wednesday morning @8:30am to discuss my frustration and she said we are not going to play the blame game like take accountability we were ready all day and you kept pushing us off. so another $170 wasted. So with that being said someone in management needs help us with this issue and I’ve been calling everybody is giving me the run around. We were robbed and how we were handled was distasteful.

Fantastic experience: Been with JWB for 3 years now and they've been great! They're on top of any maintenance issue I have and they're extremely understanding of any financial setbacks that could delay rent payment. Would definitely recommend

Fantastic experience: Robin was so helpful to me This morning. I was a little worried because my first mouth rent was in error on my part and she eased my mind and took care of me. Thanks Robin!!

Fantastic experience: Anika, was able to help me with my concerns. She addressed the unanswered questions as well. She’s been a delight to with.

Fantastic experience: Robin is excellent and very helpful! JWB is a good company I recommend them to any one looking for housing needs.

Fantastic experience: I have been with JWB for 2 1/2 years. My experience with them is wonderful. They’re kind they’re helpful. They respond when you call rather it’s the front office or maintenance and I truly appreciate them. Miss Robin is wonderful. She helps you in any way that she can and she’s patient and kind.

Fantastic experience: Leanne Porter is great, she gave me the information I needed and also helped with a $50 renewal prep credit

Fantastic experience: I enjoy living in JWB House I have turned this house into a home. I give them five stars. They keep everything up today if you need anything, Repair their on top of it they’re just good people to rent from and I’m glad I am one of their Renter if you want a nice home to live in try JWB HOMES

Positive experience: It’s been about a month since I started working with this rental management property, and the experience has been positive so far. The team has been responsive and helpful, and everything has been handled professionally.

Fantastic experience: What having some issues and miscommunication about some things. I would like to thank Akina for helping resolving issues me& my wife were dealing with and given us a better understanding about things. Very professional and polite. it is truly appreciated

Fantastic experience: I recently moved from out of state, and they made it such an easy process to not only choose a home, but to submit all the necessary paperwork online. When moving in, the access box was easily accessible and the house looked just like the pictures. I couldn’t be more happy!!

Fantastic experience: Ebelyn was a great property manager throughout my rental experience. She was professional, responsive, and easy to communicate with whenever I had questions or needed assistance. Any issues were handled promptly, and everything was managed smoothly from start to finish. I really appreciated her professionalism and support as a tenant, and I would gladly recommend her to anyone looking for a reliable property manager.

Fantastic experience: JWB gets 5 stars from me, Ms. Ivy, for their performance in the manner how I have been treated as a tenant since 2014. I have been pleased at how my property manager, Ms. Ellen, has responded to me when I have left messages even after office hours, and she’s never been rude in any way . As well as the office staff who have been so pleasant to communicate with when I have called into the office. The operator does her best to assist with any questions and when necessary have a property manager return my call, timely. I just love my property manager (yes, my Ellen); we don’t have to physically talk every time due to texting . Ms. Ellen is prompt with replying to my text messages. Most of all, she doesn’t make me feel bad for asking crazy questions or being repetitive for clarification. Thank you, Ms. Ellen. Also, I must give a “shout out” to the JWB maintenance team, who also have been prompt in providing me with timely response and assistance in getting the necessary repairs done.

Fantastic experience: Had a great experience in my years of renting from JWB. They fixed issues and responded well within reason, anytime I had a problem. Will rent again from them again if needed.

Fantastic experience: Our PM, Evelyn, is awesome!! So helpful and accommodating. Wish we had her from the beginning. Thanks JWB!!

Fantastic experience: My experience renting this home has been very good. Everything has been smooth and easy. My real estate agent, Ebelyn, is always attentive and truly goes the extra mile to help us throughout the process. I highly recommend her and JWB.

Negative experience: BEWARE OF SCAM!!! Literally the worst property management company I have ever dealt with. The lease application alone is going to run you almost $100 per person. And if that was not bad enough, the whole process is a nightmare. It is a lengthy and convoluted system that took way too long and took way too much effort than it has to. After the application came the deposits. They won’t accept any payment outside this sketchy website that they insist on using. And there is a limit per transaction. We had to do four separate transactions BEFORE MOVING IN, and each transaction had its own fee (shocker right?). After everything is said and done, they still need 48h to get the condo ready. We PAID EXTRA for the “deep cleaning” service, only to move into a filthy condo (check out the pictures). After asking about the deep cleaning and submitting the photo and video evidence of it, the Property Manager Specialist Adam refused to redo the cleaning, or refund us for it. Just the worst experience I’ve ever had moving to a new place. If you have to deal with this company, just be prepared for mediocre service and tons of shady practices.

Fantastic experience: I really like JWB i really do.. I been in my rental for 1 year the only complaint I have is the geese and their pooping everywhere on my rental property very aggravating… JWB seem to have a lot of contest and raffles a lot for their residents.. haven’t won anything lol but I think it’s nice.. it would be nice to hold mixers for the residents I would love to the community.. The staff is nice and pleasant. If there’s any problem I always came across some one that was always willing to assist me to correct it I recommend if you are looking for a rental property do your research and give JWB a thought I must say you won’t be disappointed

Fantastic experience: Akina with JWB has been great helping me with two commercial properties. She is easy to work with and accomodating. Thank you Akina!

Negative experience: Absolute worst company to go with. They never answer the phone. They have a worker named Teresa that wants to go back & forth & argue on the phone with people only because i asked a question. She also hung up in my face wen asking about a property. DO NOT go with this company!

Fantastic experience: I’ve heard bad things about JWB. I took a risk & tried them on my own. My management team has always been helpful & just 1 call away. Thank you JWB

Fantastic experience: Robin was very helpful with helping me resolve the issues I was having with payments & maintenance as well as helping me understand my lease terms. Thank you so much Robin. Soprena Brooks

Fantastic experience: Man I love this house. Thanx JWB. Great service team as well. If I didn't have to go to work I wouldn't leave mi crib.

Negative experience: Terrible maintenance department, they always sent people that did low quality work. If you’re even 3 days late on rent expect to get an eviction notice. Getting in contact with anyone from the office or trying to get any information is extremely difficult. Properties are in bad areas and they charge HIGH rent prices. You’re expected to maintain the property as if you are the owner. Every new lease agreement comes with an increase in rent even though they’ll have other properties that are bigger, better and cheaper. You’re better off switching properties. You have to pay their home insurance and pay a mandatory fee to pay rent online (both are just money grabs) Rent doesn’t reflect actual market conditions. They’ll price gouge you if they can get away with it. They switch your property manager so often you’ll have to continually explain problems to new people only for them to move to another position and nothing gets done. For The moving out process they require you to fix the whole house even normal wear and tear. Reglaze your tub, redo carpets, paint, submit a pest control receipt even though they never contributed to pest control as a maintenance order the list is long. Don’t expect your full deposit back, it will never happen. Their homestep program was the only good thing they have but only has 1 realtor and he was not the most reliable. Renting with JWB was so bad it inspired us to buy our own home. If you can tolerate them for three years then use them for the homestep program to help with closing costs. Goodluck!

Negative experience: 1/17 Update: For several months now I’ve had an ongoing issue with my toilet. It was leaking onto the floor and was allegedly repaired but then started making a very loud squeaking sound when it flushes in addition to it leaking again/still. I’ve had a plumber out three times, and they were late every time, taking up my whole day each time, and apparently not resolving the issue. Over a month ago I was contacted out of the blue by another plumbing company (with no notice from JWB that they were switching plumbers, which puts tenants in danger because anyone can just show up and say JWB sent them) and he wanted to schedule to come out. I can’t just keep missing work over this because I lose income, so I said for him to get caught up on the whole issue before he came out because the previous plumber said there would need to be a building water shut down (which required advanced notice to the other residents) so their visit would be a waste of time if they didn’t plan for a water shut down. Never heard anything else and a few days ago Tyler emailed me asking if there was still an issue with the toilet! What?! Toilets 1000% don’t just fix themselves. And now no reply again. It’s like they think if they ignore things long enough they just vanish. That’s called ostrich mentality. So just now I woke up to a ring of water around the base of the toilet, spanning out to the wall, and the pressboard floor is starting to lift, and if they even try to charge me for damage this will be going to small claims court. Worst maintenance department and poor follow-up. What’s especially bad is, if you rent from JWB, they make you sign a sternly-worded mold addendum as part of your lease, and yet here they are ignoring a work order for standing water. Unbelievable. I’m sure this review will trigger contact from JWB Cares, which should be called “JWB Cares about bad reviews” because it’s the only thing that gets their attention and all they want is for you to increase the number of stars. Older review which earned them 3 stars: I’ve had my ups and downs with JWB over the two years of renting with them, and I was pretty jaded from my experience with the previous manager, who was the worst I’ve ever dealt with. The complete lack of responsiveness had me pretty salty with the company as a whole, however, my new manager, Robin Metz, has been dynamite. Her communication is clear and response time is so very much improved. She’s been a pleasure to deal with. Property management is a tough and often thankless job, so Robin deserves kudos. I knocked off 2 stars for Maintenance, and I’ll update this review if I see improvement in that dept as well. I’ve had multiple issues with vendors arriving late, which is highly problematic when I’ve taken off work and am losing income sitting around, receiving zero communication (or remorse). Maintenance doesn’t seem to think tenants’ time is valuable. I’m currently waiting on a toilet repair that’s going to require a water shut-off. It’s frustrating to not be given updates and stressful that damage incurred from delayed repairs could wind up falling back onto me.

Negative experience: JWB took a $170 application fee and then denied the application, stating the applicant did not make 3x the applicant’s portion of the rent. The applicant is a HUD voucher holder, and her voucher shows her portion would likely be $200–$386, which was never calculated before denying her. Requiring 3x the applicant’s portion without first determining what that portion actually is makes no sense and should have been clearly explained before taking $170. Most people do not have that kind of money to waste. On Tuesday we were told all properties require 3x the applicant’s portion. Today, we were sent a property that only requires 2.5x, which directly contradicts what we were told. When we requested to speak with a supervisor, Abigail and Anna would not allow us to speak with one, repeatedly stating no one was willing to talk to us. That is unacceptable customer service. This experience was frustrating, inconsistent, and poorly communicated. I would not recommend this process, especially for HUD applicants.

Fantastic experience: I have been with JWB for almost 3 years now and I enjoy it, I love my House. Akina Pope is my property manager and she is Amazing at what she does. I am likely to renew my lease simply because of her.

Fantastic experience: Kyla Lesesne was very knowledgeable and easy to work with. The whole leasing process has been smooth. Great customer service!

Fantastic experience: JWB IS Just Where you want Be, I’m very grateful for the excellent service provided by the company. The team is responsive, knowledgeable, and extremely helpful. Thank you for making the entire process smooth and worry-free shoutout to SYDNEY she is absolutely amazing.

Fantastic experience: I have been with JWB for over 5 years. I do not have a large portfolio, but they treat me like I do. Suzie contacts me at least once a month to give me updates and check to see if I have any questions or thoughts about ways to increase my portfolio. I have recommended JWB to friends who have inquired about how they can develop a retirement real estate portfolio.

Negative experience: My experience with J.W. B Rentals has been extremely frustrating from the start. When I moved in, management could not figure out how to turn the water on to my apartment and had to send staff out multiple times. Shortly after, I discovered the washer hookups were completely rusted, requiring maintenance to rip the fixture out of the wall and replace it. Because two different workers handled the job, I was left for several days with a musty open hole in the wall where the washer was supposed to be. In May 2025, a minor leak caused water damage from my second-floor apartment. I was not notified of any charges until August, at which point I immediately filed an insurance claim. From August through October, I stayed in contact with the adjuster. I called management multiple times to resolve the balance they placed on my account and was repeatedly told they had not received the insurance payment. After contacting the insurance agency myself, the manager of my adjuster confirmed the claim was approved on October 14th, and that J.W. B Rentals received payment by October 31st. Despite this, the construction costs remained listed as a debt on my account until December 29th, when the issue was finally resolved. This company shows a consistent lack of communication, organization, and accountability. I strongly recommend documenting everything if you choose to rent here.

Positive experience: The staff asly JWB are a machine. They have a corporate feel & organization that is structured well to help people select them for property management

Fantastic experience: Had a great experience working with Julia, professional, responsive, and easy to collaborate with. The entire JWB team has been fantastic in every interaction. Looking forward to growing the relationship. Highly recommend!

Fantastic experience: Awesome service from jwb so far Appreciate the swift response to any issues regarding the up keep of the property and maintenance crew... Totally appreciate it

Negative experience: I initially thought my experience was going to be good . It has not been that at all . If you can go anywhere else go through anyone else please do . Do not make the same mistake that I made by thinking this was a decently ran company. DO NOT MOVE WITH JWB . After signing your lease your pretty much signing with death row Can’t find a way to respond but why would I put my real name for this company to find a new way to intimidate /harass me.

Fantastic experience: Love this place. If and when we need anything repaired the maintance crew have it handled in a timely manner.

Fantastic experience: It’s been so easy to work with JWB. Their portal is also convenient and user friendly. Out of all, I like the most with JWB is that their prompt response and actions to my emails and service requests. I strongly recommend JWB to anyone who requires property management related services. Thanks a lot to the entire staff of JWB.

Fantastic experience: Amazing people I am a single mother & my youngest son is disabled the way this company and there team go UP & BEYOND is heartwarming they understand the struggles people face daily they understanding the importance for a family to have a home I thank God for the opportunity he allow me to have as well allowing this company to take a chance on me

Fantastic experience: My wife and I, live in a 4 bedroom house. It was brand new, we love this house so much we want to buy it. My property manager is outstanding. If we have any problems she’s on it. Even through hard times, she works with us. The words don’t worry about anything, means a lot. It’s been 6 years strong, and we just getting started to realize that we have a place that we call home. Thank you for your support.

Fantastic experience: I recently rented 3/1.. the house cleaned and as advertised.. the application process was straightforward.. the staff members were very helpful and polite.. overall I had a positive experience and would definitely recommend and use them again for future rentals.

Fantastic experience: The folks at JWB have entreated my wife and I as if we were family. We both are happy with the rental home and its location. In addition, we appreciate your timeliness and care. Thank you making this past year one of comfort and peace.

Fantastic experience: Jwb is such a great company. It's such an easy process to rent with jwb and they have an amazing program to help you become a homeowner which is really cool. As soon as you start renting from them.they are taking 100 bucks a month to put towards your closing cost if you do decide to buy one of there properties.I think everyone would really love and appreciate jwb for all they do for there tenants and I'm so happy I found out about them.

Fantastic experience: I truly love my townhouse! I’m looking to be a homeowner thru their company and I have been with them since June of this year of 2025. Had a little hiccups here and there, which most companies have because no company is perfect, but things got handled. Me and my children are definitely in love with our place of residence . Thank you JWB!!!!!

Fantastic experience: I’m so excited to be moving into my new home. JWB helped to make my transition smooth moving from one property to a bigger property as my needs changed. So far my experience has been great! A+

Fantastic experience: I have been extremely happy with my choice to move into the JWB community. My new home is gorgeous, everything is updated. I feel safe in the neighborhood. I had an issue with my fridge fan dying on me, and they were very attentive with getting back to me same day and the fridge was fixed at my convenience. Since I work 13 hours a day plus my son has sports after school and every evening, they worked with me on a schedule to come out that worked for me. Everyone I have dealt with from the management team, facilities to the maintenance company has been spectacular. My son has rented from JWB for a year now, which is why I chose them and he speaks highly as well.

Fantastic experience: I have been with JWB since 2012 and I have shared and love the opportunity of Renting from them from them And I will continue on as A member at JWB property management

Fantastic experience: This is my first and probably forever time renting with JWB! They were recommended by a former co-worker whose opinion I value and they did not disappoint. The entire process was quick and efficient any questions I had were answered quickly and patiently. I had a maintenance issue the first week I moved in, it was addressed and handled immediately.

Fantastic experience: I have been with this company for a number of years and my experience has been nothing but amazing. Any concerns I have had which have not be many was addressed in a timely manner. My property management team has also been amazing.

Negative experience: Nearly every fix I have requested was a difficult fight. From bugs, their droppings, random holes for them to crawl through, painted shut windows in my kitchen and bathroom to ignore issues of rotted wood, uneven flooring to the point my fridge doesn't close properly and I can't cook food evenly, and broken glass as well as other litter around the house itself I have regretted moving in with this company. Upon moving in I found out the outlet for the washer and dryer didn't work. It took 2-3months of arguing and fighting for it to get fixed. My front door didn't close properly so when I visited and first moved in they didn't bother trying to lock the top lock because it was so difficult and even while closed you could see outside light and feel the air. Once I said it needed to be fixed they found the wood was rotten (a reoccurring issue). My request for my window in the kitchen was denied despite having no fan present and identifying that it A) has a gap between the frame and pane B) is paint shut and unable to open and C) has rotten wood. The shower was so bad that I needed to be put in a hotel while they remodeled rather than addressing the gaps in the walls and extremely low water pressure while the house was still up for rent. And once I returned from my hotel, the front door was unlocked with the spare key on the window right next to the door. I'm fairly certain there is mold in the AC closet since there is carpet in there that was clearly tan at one point but is now black and gray. Numerous times I have been lied to about how they will address problems and numerous times my problems have been downplayed or entirely dismissed. I'm sure there are issues I'm missing but I feel like this is enough. The most peace I have had since moving in has been ignoring the problems.

Fantastic experience: “JWB delivers exceptional property management . JWB is professional, efficient, and consistently reliable. A true 5‑star service.”

Fantastic experience: Love this place JWB property management is soooo awesome they are great to work with if I need maintenance they are here quick and they are professional been here three years and signed another three years Robin and staff are the best and I have rented many properties these guys are by far the best keep up the good work guys y'all need six Stars

Fantastic experience: JWB Staff was Awesome. Beautiful home rental. Just moved in today from Oklahoma City Oklahoma. Loving it so far everything is what I expected. Thanks JWB

Fantastic experience: JWB is a place to rent from I love the house I leave in and they are very pleasant every time I call and talk to someone. This has been a great experience for me and my family once again thanks JWB keep putting smiles on families faces

Fantastic experience: We have had no issues at all. The rental process was easy and anytime there was a question, it was answered in a very timely manner. The customer service and maintenance have been great!

Fantastic experience: Been with JWB since 2018 and love this company! They have a lot of selections and different areas to fit different budgets. Give them a shot!

Fantastic experience: My experience with JWB has been so smooth first I want to thank Talia she was super sweet and knowledgeable! She made my Application Process such a breeze she was just the nicest. Any question I had she had the answer to it! I also want to thank Neshia She was there when I needed anything she was quick to respond to any question I had when I was confused she was right there every step of the way she was just the sweetest and super knowledgeable and I want to also thank my Property Manager Ellen when I had a problem with the resident portal she was quick to email me with a solution if you need any help from anyone I would suggest these 3 people with your move in process! They were all just the Sweetest! Thank You all again for such a smooth move in process!

Negative experience: Management harassed us about a supposed lease violation. No violation occurred. We were charged $50 and threatened with eviction because we have plants and a grill stored next to the house, none of which is prohibited in our lease. Someone went into our back yard while we weren't home and took pictures. Again, we were not in violation of the lease.

Fantastic experience: Leanne …. LEANNE she is so considerate so patient and understanding I appreciated even through a frustrating conversation. She was pleasant and detailed. I hope she gets a raise because she deserves it. It’s not often in customer service positions you run into someone like her.

Negative experience: They dont dont care about people at all. The most impersonate experience possible. The renters next door to us were moving out of their place and we REALLY wanted to move in there. The neighbors let JWB know ahead of time and we called ahead of time but both times they just told us to wait until we saw a sign out front and apply online. We saw the place listed online before sign was posted and we submitted an application. We did everything we possibly could to rent the house next door and still someone else was able to submitt an application before us even though we called ahead before it was listed multiple times. They don't care. Also the neighbors who rented next door to use said they company is a pain and takes every opportunity to nickel-and-dime the renters. Very disappointed about the house right now but maybe I dodged a bullet since I wont have to deal with this company.

Negative experience: Actually glad they did not get back to me, after reading all these reviews from others glad i'm staying away. Very unprofessional, was in contact with an agent on friday, been emailing through that friday- sunday Sent personal information no reply back, no emails, no phone calls, seems like a big scam. Do not sent information to them. Would not recommend, also seems like there are many complaints, I been working with another rental group and it has been great and been so easy from the start, unlike this company.

Fantastic experience: JWB has been a great rental company! I have rented with them going on 3 years now. They are very accommodating and attentive to us tenants. Specifically, Kaitlin and Alysia have gone above and beyond to ensure that my needs have been met and questions have been answered. Kudos to their efforts and teamwork in making housing affordable and worth while.

Negative experience: We did not have a good experience with JWB. Whenever we called maintenance department they would always want us to fix things on our own. Not only that but they always find ways to charge you even after your lease is over. Do yourself a favor and rent with someone else.

Negative experience: They took my money. Its move in day. A water leak has black mold on everything. Nobody will return my call. I can't move in due to medical conditions. Meanwhile the home is still leaking water. Nobody cares at this place.

Fantastic experience: I've been a resident for over 2 years now at a JWB property and so far, I'm very pleased with Robin and her team at JWB. I would recommend living in one of their communities!

Fantastic experience: I am overwhelmed by the amount of great customer service that I have received from My property manager Kaitlyn she has went over and beyond my expectations. JW B patch yourself on the back for hiring this one fun story today I locked myself out of my apartment. I was headed to work And just figured I’d call JWB and have them send someone out to unlock the door. I reached out to my property manager Kaitlyn and she personally delivered me a key to my apartment to my job. This blew my mind. I am deeply grateful and appreciative for her once again JWB you guys did your big one by Hiring this young lady

Fantastic experience: JWB properties always have understood that life happens and sometimes situations occur out of a renters control. JWB has always worked on my family's behalf for a resolution that allowed us to keep our home that I love. I am grateful and appreciate how JWB works for me and my daughter, every time we need them and not against us. The property managers, and maintenance team truly care about us. Thanks JWB Properties for making life a little easier in this day and age.

Fantastic experience: I’ve been living in a JWB rental home for about two years now, and it’s been such a great experience from the start. The team has always been professional, responsive, and easy to communicate with. Anytime I’ve had a question or maintenance request, it’s been handled quickly and efficiently. I especially appreciate how friendly and helpful everyone has been — Robin and the Dames Pod always go the extra mile to make sure residents are taken care of and feel valued. It really makes a difference knowing that the people managing your home actually care. I’m truly thankful for the consistent service and peace of mind JWB provides. It’s rare to find a rental company that’s this organized and dependable, and I couldn’t be happier with my experience. Highly recommend JWB to anyone looking for a great place to call home!

Fantastic experience: Excellent company! Reliable, prompt, and professional. I really appreciate Robin at JWB. She and they are flexible with the things they can do and not just hard fast on what they can’t do. I would recommend them to my friends and family.

Fantastic experience: Renting from JWB has been a life experience. Wonderful staff! We never had a problem with management .love them so much been renting now for 6 yrs.

Fantastic experience: We really enjoy living here at this address. Whenever we need anything from maintenance there always there for us and I appreciate everything you do

Fantastic experience: I love jwb never had a horrible experience. They always help resolve all my issues in a timely manner and I have been with JWB since 2017

Fantastic experience: JWB is the greatest company I’ve ever rented from. They were so helpful sending me listings. I’ve had no problems with JWB nor my home. They are the best!!!

Fantastic experience: This is my second time renting a JWB property and I have never had problems with them ! They are always very helpful and will answer any questions you may have clearly and respectfully . If there is a problem they will help you until it has been resolved and check up on you after it’s been resolved . I love renting with JWB, the staff and most importantly I love my home . I tell everyone I meet who asks me for apartment recommendations about JWB and how quickly you can get a home if everything is good to go and how affordable they are ! The residents benefits package is also amazing !!!

Fantastic experience: Was very polite, made sure I was satisfied with everything and always checked in with me along with my process. She go all out for me. I needed some work done in the apartment but had to work. She too my keys for me so the work can get done. Thanks to you I have hot water today. Thank you so much..

Negative experience: Ive been trying to getvin contact with them about moving into a property an recently I got into previously some time back with a really nasty agent an got more nastier when I reported her. So then I reached out again with a different agent she was taking way to long to respond back and fourth with me knowing I had a little bit of time to move with my voucher. When I started getting interested into another home jwb didnt own which I had no choice simply due to lack of communication with that agent the proceedings started an right when I spoke to the manager of that office the only one in Jacksonville Fl she then got with that agent an took care of it. Soon after that agent would address by my last name You no Okay Ms such an such. Soon as I said im no longer interested an finally got approval else where she then got a whole attitude her whole mood change an went from Ms xyz to MAAM well okay have a good day. I then related this back to the manager she tells me it wasn't nothing by it she was just bring respectful ! After I told her this she began to take up for thus agent began to take attitude out towards me as I told her I dont no how to explain this to you but some people when being nice nasty in the way some of talk especially us African American people she new exactly what she was doing an mad cause the rent process didn't go on with proceeding. Thats when I got address as a maam after words. She the manager that over seas JWB was saying im so many words she's top tier there is no one else that I spoke with hire than her basically calling me a liar an that all things is handle thru her. Well you no what somebody had to hire her to get that position right ? That mean its something one else hire than you so having such a power struck person managing this property do to favoritism is insane. However ive reach about 5 different property's because I have to move again an have till 11/30 to find sone where to go i chose to go thru this one more time in hopes to get a different agent an for me not to be told I have to pay over 3500 again just to get into a home plus an additional 500 at that time during credit check. So I was not okay with that. This is a major issue because almost 60 to 75 percent is jwb rental property's in jax fl So it should not be just one Manager over seeing there one location about something like this. Buisness is buisness at the end of the day but to get upset or pissed off about a agent you feel was right because I chose to go a different route cause of jer lack of communication an to be address that was cause of it is crazy. I will figure out how to move forward about going over her head an being able to speak an notify other higher ups because if you clearly keep allowing things like this to happen an not caring about that we have limited time to move an agents are being difficult what does that tell you? About the professionalism of them or this company. Some one of compasion an understanding an takes things like this important is who needs to be management over that office. She been there so long to were she has forgotten that yes you may not never understand that some words how they are spoke in the African American community are very disrespectful (hood) if you will so she knew how she spoke to me. I hate to have to say itike that but thats the only way I can place it in terms for this to be understood.I am of mixed culture African American other races how ever because I no some you cant take this behavior out of them they hide it well in jobs because they no they cant act that way at work.But either way going thru all this just to get into a home verses being an actual tenant is insane I can imagine dealing with that same office about repairs rent. I would end having to sue an move again.All this for what exactly? The wrong team runs that office an the whole office needs new management an new agents with compassion ones thats not racist an or unprofessional during times of need of moving.

Fantastic experience: We have rented from JWB since April 2021. They communicate and respond quickly. Handle issues efficiently. Our current property manager, Garrison is the best we've had!

Negative experience: I am disgusted with JWB..I pay my bills timely!! I’ve taken complete responsibility and care for this rental property!! Every year they have raised the rent, making it almost impossible for me to save money to get out of the situation that I’m in!! I had brain surgery so sometimes I have issues remembering things and every now and again I miss a payment and I don’t remember until the day after it’s due.. Ellen, told me she would only wave the $150 late fee once a year per the rules!!! Which is absolutely disgusting over paying it a few hours late u steel $150 from me!! This $150 charge happened twice in a 5 year period and she refused to reimburse me!! I had an ac unit issue and they ended up charging me, not telling me I found out I was billed when I owed in extra $340 on my rent!!! For a tenant that has always done the right thing and taking care of this property for five consecutive years all JWB has done is extorted any money they could possibly get for me and charge me exorbitant amounts for rent for no apparent reason!!!

Positive experience: I can’t speak to my now property manager because I haven’t shared two words with her quite yet. Shaylin martin was absolutely amazing which is where the 3 stars is coming from. They are very flexible with you when you fall on hard times which I’ve been extremely grateful for as well. As for my rental… it wasn’t until my dryer caught fire a year and a half in that I noticed I didn’t have a fire extinguisher…. The vendor came out and only cleaned the dwelling on the dryer despite me asking multiple times if the vent behind it needed cleaning. A year later the same thing happened, the new vendor came out and cleaned it FINALLY. My garbage disposal was ticketed multiple times before someone came out two years later to fix it, and then Jwb tried to blame an object being stuck in it on me despite the years of emailing and me telling the vendor it wasn’t mine. Disputing that charge as we speak. My son just sliced his toe on my flooring which was very clearly cheaply and quickly laid, just put a ticket in for that today. My garbage can was fined and after fixing the issues they claimed I didn’t…. I sent a picture and spoke to someone at the office and everything….. that alone is stressful because hoa regulations are a big deal. Over all, you get what you pay for, rent is lower than most, you’re able to sign a longer lease, and that typically results in lazier mentalities on the property management end of things. I’ve also heard it’s hard to get your deposit back from them… we will see when the time comes.

Fantastic experience: Akina was a great help today over the phone. I had a huge misunderstanding and Akine reassured me, calmed me down, and walked me through the steps to get the situation resolved. She deserves plenty of praise and recognition. Great employee and person.

Fantastic experience: Akina Pope is a one of a kind individual. Truly cares about residents and attends to needs and concerns. I will always recommend JWB to family and friends coming to Jacksonville and I certainly endorse Akina Pope!

Fantastic experience: I’ve been with JWB for 3 years now and I recently renewed my lease with Ebelyn. She was quick and responsive, answered all the questions I had.

Fantastic experience: Ebelyn has been super responsive and easy to communicate and work with! We have sent a bunch of questions her way and she always responds clear and fast! Great company to rent with!

Fantastic experience: JWB is a thoroughly professional property management company run by an honest staff of knowledgeable people. We have used them since 2015 and have absolutely no complaints. They are quick to handle tenant issues, re-rent houses as one comes due, and fix all needed repairs in a timely manner. We would recommend JWB to anyone seeking a property management company. John & Nancy Carré

Fantastic experience: Alysia has been very nice and easy to deal w during my plumbing issues. Thank you for your help Alysia!