PropVIVO

Experiencia fantástica: I recently had a payment issue that I worked with PropVivo to resolve. They were easy to reach, and communication and updates through the portal were prompt. Bella coordinated with the HOA board and helped resolve my question within a week. Overall, I had a positive experience interacting with the company.

Experiencia fantástica: Aiden was very helpful and the follow up was appreciated.

Experiencia fantástica: The experience with Trossachs HOA was great. The team was responding questions quickly and efficiently. I really enjoyed it.

Experiencia fantástica: Aiden was very patient and polite to help me to set up my auto pay.

Experiencia positiva: I'm giving a four star review due mixed result which I'll explain. The common area of our HOA has a playground and trash cans. The trash cans were overflowing to the point where garbage and bags of dog poop were stacked on top of the cans. It had been this way for at least 3 weeks which means that it had been somewhere around 4 to 8 weeks since they had been emptied. The wood chips under the playground equipment had been piled into large rows when some kid (or kids) decided it would be fun to pull up the weed block under the wood chip. Because the HOA management company hadn't checked on the condition of the common area for a long time, I give them 3 stars. However, when I reported these issues to Propvivo via the web portal, they quickly contacted the contractor responsible for the common area maintenance and the contractor corrected the problems within a day. For this quick response I give them 5 stars. The average of these is 4 stars and is the reason for my rating.

Experiencia negativa: Absolutely one of the worst management companies I have ever experienced -- and this is for homeowners not rental. A rodent issue surfaced in September 2024 -- has still not be addressed despite weekly calls which are offshored to staff in India who could care less.

Experiencia fantástica: Vivek now takes over our Densmore HOA management job. Vivek is excellent in responding to our request within the same day. Thanks Vivek. Kevin

Experiencia fantástica: My recent dealings with ProVIVO was positive especially with Ashish who was prompt in responding and keeping me up to date with outstanding issues. Keep up the good work!

Experiencia negativa: This company is dishonest, charges ridiculous amounts for no reason. Their representatives do not speak good English and refuse to fix problems. You should look elsewhere for a reputable company.

Experiencia fantástica: Quick service resolution with followup call to make sure customer is satisfied with the resolution,

Experiencia fantástica: Vivek and team at Propvivo are amazing at helping us managing HOA for our community.

Experiencia fantástica: As a board member of Serana Building (a 34 units building in Seattle), I have had the opportunity to work with PropVIVO management company and in particular with Harsh and Vivek for several years. I found them extremely professional, knowledgeable, very responsive and excellent customer service. They have met all of my expectations and beyond and demonstrated a first class HOA management company.

Experiencia positiva: Overall, I think PropVivo does a pretty good job with managing our HOA processes. Vivek and Ashish both have been very responsive. I feel that they offer a great value for the money. The biggest issue as of late is the switchover to their new web/app portal. There have been a number of issues that have resulted in a poor experience for HOA board members.

Experiencia fantástica: PropVIVO has always been prompt in responding to our community's inquiries and requests. They've been a valued collaborator with our HOA Board in maintaining high standards for our neighborhood. Their attitude is always a sincere and cheerful "How can we help?"

Experiencia positiva: We have been working with PropVivo as our property management company for over two years, and overall, our experience has been very positive. Their team has consistently demonstrated professionalism, responsiveness, and a strong understanding of HOA laws and operational best practices. One of PropVivo’s biggest strengths is their responsiveness. Whenever we’ve had questions, concerns, or issues requiring clarification, the team has been quick to respond and proactive in resolving them. This has given our community a great deal of confidence, knowing that items are not just acknowledged but actually followed through to closure. The knowledge depth of their team stands out as well. They are well-versed in HOA regulations, compliance requirements, and procedures, which is critical for smooth operations and avoiding missteps. Their guidance has helped ensure that our HOA stays aligned with legal and governance standards. The finance team is thorough, detail-oriented, and diligent in managing budgets, expenses, and financial reporting. Their work reflects accuracy and accountability. That said, there is an opportunity for improvement during the budget ratification process—specifically in better persuading, educating, and guiding homeowners through the rationale behind budget decisions. A more proactive communication approach here could help improve homeowner understanding and consensus. A special mention goes to Vivek and Ashish, who have been exceptional to work with. They are consistently helpful, approachable, and readily available for questions. Their willingness to explain details, provide clarity, and support both board members and homeowners has made a noticeable difference in our overall experience. In summary, PropVivo has been a reliable and competent HOA management partner, delivering strong operational support, knowledgeable guidance, and dependable service. With slight enhancements in homeowner-facing financial communication, they could be even better. We would confidently recommend PropVivo to any HOA looking for a responsive, professional, and capable property management company.

Experiencia fantástica: Ashish from propvivo handled my HOA service request for tree removal promptly , with addressing my concerns and conveying it to the board members and swiftly scheduling vendors to get the work done. He was respectful and responsive to my queries and kept me in loop all throughout the process. Great working experience overall !

Experiencia positiva: Propvivo is a vast improvement over our previous HOA. They are preofessional and responsive and provide the necessary support for our community. My only gripe, which I doubt Propvivo can solve, is that the emails I receive do not have direct links to the specific item the email is about. That would be a dramatic improvement. If this were to change in the future I would definitely update this score to 5 stars.

Experiencia fantástica: We have been using PropVivo to manage our HOA for over 5+ years now. They are quick to respond and resolve any questions or issues we have. Their team is very knowledgeable with the laws and procedures for managing HOA’s. Highly recommended them!

Experiencia fantástica: Ashish was so helpful. He was kind and patient with me and stayed on the phone while guiding me on how to resolve my issue. Thank you Ashish.

Experiencia fantástica: Devianshu was very understandable, fast and correct. He made a complete explanation of the service I was looking for and sent a specialist to solve my issue. On the scale of 1 to 10, I am giving 10 - fully satisfied. Thank you!

Experiencia fantástica: PropVIVO managed the community very well. Recently I exchanged several emails with Paul. Paul always has prompt responses. He is very considerate and helpful. I am very happy about Paul’s assistance.

Experiencia fantástica: Outstanding Customer Service and Professionalism Ashish from PropReno has been exceptional in every aspect of customer service. His proactive problem-solving skills, timely communication, and commitment to follow-up have consistently exceeded expectations. He handles challenges with total clarity and professionalism, ensuring every issue is resolved efficiently and with care. It’s rare to find such a high level of dedication and attention to detail — Ashish truly sets a standard for outstanding customer service in the industry. — Naushad Janmohamed

Experiencia fantástica: Kashish did a amazon job in understanding the issue and worked with multiple internal teams and resolved my case with in a day. He had given me timely updates via call and case updates.

Experiencia fantástica: Thanks the team is very helpful!

Experiencia fantástica: Working with Paul is amazing. Thank you for listening, supporting needs and following up each time.

Experiencia positiva: Himanshu was kind and patient with me when I called in to find out why I could not log into the portal. I tried for 4 days, even with a new sign in, it wouldn't let me in. I heard from other neighbors they could not sign in either. If the system was down or being upgraded, I and other neighbors could not understand why the Board didn't advise or notify us that the portal was down or being upgraded. It just adds to their non-disclosure and non-transparent way of running things for this community! I am sorry to hear Himanshu will no longer be there after Friday.

Experiencia fantástica: Propvivo team certainly deserve 5 stars coz the way they try to support homeowners and go above and beyond to help the ends meet( between Board members and homeowners) is commendable. Worked with at-least 4 different team members and each one of them tried putting their best efforts to help me resolve an urgent service issue. Thank you team Vivo!!

Experiencia fantástica: Ashish has been great. Our community has been working with him on a number of board tasks. He has been very responsive, proactive and diligent.

Experiencia fantástica: We recently moved out and had some issue with our HOA payments. Ashish in the team was very helpful as he was able to understand the situation and help to drive the issue to closure timely. Thanks to the team!

Experiencia fantástica: Had unresolved fees since takeover. I called and somebody answered. The guy Paul actually called back like he said he would and announced all late fees were taken care of as requested. Yeah!

Experiencia positiva: Ashish was very help, took the effort to push for a resolution to an issue we had been dealing with. He regularly follow up, kept me posted on the status of things till it was resolved. Reasons for 4 stars and not 5: 1. The issue was open for nearly 2 months, before Ashish got involved and helped move it, the team needs to ensure that others are able to step in and help move things if/when someone is not available. 2. The issue could have been preempted by proper review and interpretation of the CC&Rs and also better, transparent communication with homeowners. While someone (Ashish) did step up and really helped us out, it need not have come to it.

Experiencia fantástica: I would like to thank Himanshu and Vivek for the excellent service they provide to their customers.

Experiencia fantástica: Himanshu has very good knowledge and professionalism to help customers. He quickly understood exactly what I needed and when. Himanshu guided me to find right application forms to fill out for speedy review. Everything worked out perfectly under his service.

Experiencia fantástica: Propvivo is a great HOA management company. They have a great digital solution for associations. The people are professional, honest, very knowledgeable about anything HOA. They are flexible and can tailor their solutions to the individual needs of each HOA.

Experiencia fantástica: Ashish listened to our concerns and worked continuosly with their management and boards to resolved the issue that we have been dealing for years. Previous HOA team didnt even bother to listen or check what's in the CC&R. Thank you again Ashish.

Experiencia fantástica: They were very prompt in closing an issue in our community.

Experiencia fantástica: Ashish is awesome. I had few queries that were taking some time to resolve, till I got connected with Ashish. He not only made thing moving but also got prompt resolution which worked for both me and board. Very easy to work with him. I highly recommend him for any queries.

Experiencia fantástica: Harsh has exceeded the expectations and has helped me and the partners unravel a complicated water damage issue. His diligence and commitment to make sure that the right authorities have the right actions and amicable outcomes, is highly appreciated. Great work Harsh and PropVivo !

Experiencia fantástica: I would like to thankyou Provivo, for the fast respond and supportive, reliable service that given me .

Experiencia negativa: 9 out of 10 times I had to contact them it took way longer than it should have to resolve the easiest of tasks. The people that work there are nice, but there's no excuse for how long it takes to resolve simple issues. Also impossible to get an answer to any question no matter how basic it should be.

Experiencia fantástica: Ashish was working on my service request to get rid of the dead tree which was close to my backyard. He has done a good job of coordinating with the HoA board members for the approval and accomplishment of the same activity. He has been giving regular updates over phone and through the portal. Thanks Ashish & team for the good work!.

Experiencia fantástica: PropVIVO truly has a awesome professionals. Ashish from PropVIVO exhibited excellent customer obsession while addressing certain issues due to a communication gap. Most importantly, he went above and beyond to conclude with an amicable solution besides continuous and regular follow-ups he did until the closure. Truly happy with the excellent and professional service. Thank you Ashish and team

Experiencia fantástica: Ashish assisted me with my HOA administrative issue in a timely manner and was also very friendly and professional.

Experiencia fantástica: DIVYANSHU was the only one who was able to help. The people before him were unhelpful. 5 stars for DIVYANSHU. 3 stars for my overall experience with PropVIVO.

Experiencia fantástica: Excellent and professional service. I have called more than twice with multiple requests and questions. Each time, David was patient and answered all my questions. He is very knowledgeable and asked me to hold to confirm his answers when in doubt. I appreciated that because I do not want a situation where I got the wrong information.

Experiencia fantástica: Humanshu at Provivo is excellent he followed up with my request and responsive to me, Humanshu deserves to have 10 stars if they have. Janice Tse Jasmia, LLC Homeowner Feb. 24, 2025

Experiencia fantástica: PropVivo has managed our HOA for the past year and after 2 terrible property companies in a row Vivek and his team made all the difference in the world we couldn't be happier.

Experiencia fantástica: I am very happy with what DIVYANSHU did to help me to resolve my fine & late payment fee issue caused by my previous tenant. I discussed with him about it and then I cleaned all those trashes myself as my previous tenant already moved out. It took so long time but DIVYANSHU was able to discuss the situation about the fine with board members and finally resolved the issue. I am very happy and satisfied with what DIVYANSHU worked and helped me to resolve the issue.

Experiencia fantástica: I worked with Divyanshu from Propvivo to fix the water damage issue in our unit. There is water leakage in the sewer pipe of the bathtub in our 2nd floor, but that pipe is in the wall cavity, beneath the bathtub and above the ceiling of 1st floor, and unfortunately, the water drip between the wall of our kitchen and toilet in 1st floor. Therefore, we can't notice it until the water damaged the whole wall and find its way outside to flood our 1st floor. This is our first time encountering such issue, and have no idea what to do. We contacted our plumber, but they told us that the damaged pipe is inside the wall, and also considering that the damage is so bad, they recommended us to contact water mitigation company. Then water mitigation company started their job, and also started helping us to contact our insurance company. Then the insurance company notified us that they can't pay because our HOA should be the primary responsibility party to cover this part. That is when we started contacting our HOA management team Propvivo, and Divyanshu took our case. At that time, we have no idea who we should talk to and what we can do. Divyanshu kindly guided us through the whole procedure, negotiating with mitigation company, finding us the proper reconstruction team, and most importantly, help reporting to the HOA board and apply for the approval of payment. Now everything is settled. We truly appreciate Propvivo Divyanshu's help through the whole procedure, and thus highly recommend their service.

Experiencia negativa: So far so bad. Can't setup autopay, close service requests for no reason, send email about service requests when nothing has been done. Need to get their act together.

Experiencia negativa: Wish I could give them zero stars. Send fines in email that goes straight to junk mail, send pictures without describing what needs fixed, sent a fine on the 3rd and 27 days later assessed late fees (not even a month) and used vague language to threaten taking our house. Our house and yardwork are better kept that most homes in the neighborhood. They are trying to rip customers off. And "customer service" can't speak fluent English, 100% FAIL! Fire them if you have them and avoid like the plague if you don't.

Experiencia fantástica: The management was helpful in resolving our issues. Hope you keep up the good service.

Experiencia fantástica: Prop Vevo is a leading company in property management.Clean cut Construction

Experiencia fantástica: Aishi provided an excellent customer service to me. He quickly emailed me all the forms needed for me house sale process. Thank you

Experiencia negativa: this is the worst HOA I have ever used. you can never get hold of the property manager in time. I believe the company is based in India, they just use call center to run the business

Experiencia fantástica: I had an urgent maintenance issue and Harsh went above and beyond to address it with urgency. Great customer service from PropVivo.

Experiencia fantástica: I’m President of The Loomis Trail HOA, located in Northwest Washington. After 1 year of experience working with the propVIVO management team assigned to our HOA, we have improved HOA Communications. We have improved HOA Fiscal Transparency, and we have improved HOA Governing Documents. Today, I am giving propVIVO 5 Stars. Change is never easy. If you are willing to collaborate with a cutting-edge management team, to bring about positive change, then I recommend propVIVO.

Experiencia fantástica: Harsh is very helpful and he is always very timely response to the service request and also follow up directly with me. It’s a true 5 star service! Thank you Harsh!

Experiencia fantástica: Great customer service. Quick pickup. Gave me the right answers. Thanks Harsh! Great job!

Experiencia fantástica: Connected with Mitesh to register my HOA services; he went over all of the details in the site, which was extremely helpful.

Experiencia fantástica: I was working with Alex to order a condominium questionnaire. We were running out of time for closing, and Alex was the fastest person I have ever worked with in my career. He returned the form to us in less than 6 hours. I feel so appreciative of him. He was the most patient and knowledgeable person I have worked with. I am super thankful for your help, Alex.

Experiencia fantástica: PropVIVO is one of the best property management.Special thanks to Divyanshu from the PropVivo team who has resolved all my billing and other property related issues in timely manner. Thanks PropVivo for serving our community with integrity and transparency. Very Happy to recommend their services.

Experiencia fantástica: Interest and Late fees were collecting on my account. I paid my HOA fee on time but the banking system exchange made them late. Deveniyshu. Went to the HOA board to have them forgiven, and they were. Iy brought my account to zero. That was a very good out come.

Experiencia fantástica: Alex has been very helpful in mitigating a maintenance issue. He provided updates and explanation and coordinated the fixes outside of business hours with results.

Experiencia fantástica: Divyanshu and Propvivo were instantly responsive(once through the hold que) and I was able to have my issues with my Resale Cert order taken care of immediately. Props, to Propvivo and Divyanshu, for their efficient and accurate assistance!

Experiencia fantástica: Divyashu was able to set up my account and answer to all my queries.

Experiencia fantástica: PROPVIVO is the property management company that manages my home's HOA. They are very good at customer care and the staffs are generally friendly. They are always willing to help. This morning, I tried to submit my "Request My ARC" application and it failed 3 times because there was an issue with PROPVIVO's platform. I emailed PROPVIVO and they processed it manually. During this process, I was connected with Mitesh P. He is an assistant manager and he helped me process the application like it was his own work. I expect this application to be processed quickly by the HOA, and as soon as it is, I expect to be able to start construction. Time is money. I have described my experience at length, and I believe that it can be a living testimony that everyone can relate to and play a positive role in our society. Small roles and good deeds by individuals make companies, organizations, and society beautiful and rich. I end my review by thanking PRPPVIVO and Mr. Mitesh P. Good luck him!

Experiencia fantástica: Kumar was fantastic, patient and very helpful. Thank you.from a satisfied customer.

Experiencia negativa: This is the worst property management company I’ve been used. We sold our condo last month. We were struggled with every step with this management company. We ordered resale certificate and was promised that will be delivered with several days, however, we didn’t receive anything within the time frame. My agent and I had to call and email them couple of times, either we couldn’t get a hold of anyone or they promised again they were working on it and then no reply again. Finally we got our resale certificate in about three weeks and meeting minutes of two years were missing. And then just asking for a meeting minutes takes a lot of back and forth and delay. We had to do a lot of work on our own to figure that out. They didn’t provide those materials we need until several days after our property sale was closed. After our transaction was closed, I need the refund for one month’s HOA fee, this time again, they never reply to my follow up emails and it’s almost two months after the property was sold… Also during the time they manage our HOA, the HOA fee increases a lot every year. Don’t use them, you will definitely get into a lot of troubles.

Experiencia negativa: I definitely won't recommend anyone to this property management. It is poor organized, lack of stuff. We basically only have one stuff from PropVIVO who is working for our HOA. The stuff does not know anything about the job but replying on the homeowners to figure it out and find the solution. The only job they did is to deliver the message and forward the HOA documents to the homeowners. I am truly not sure if it worths my monthly HOA fee by hiring them to do such basic work. In the meantime, I have also found out that what they only do is forwarding the information among the homeowners but not being the position to solve the issues like other property managements. Many times they electively choose to either ignore or not respond my emails for no reason. So I finally have given up to call or email them anymore unless this is some basic problem like account login or payment issues. Because there is not too much thing they can do for the homeowners. The worst experience is about their supervisor, Vivek Khanna who has NEVER responded my emails or phone calls although I have an urgent request for an office visit and directly emailed him regarding my questions and concerns. But obviously he replies many his emails ONLY to ONE of our homeowners in our condominium who is also the HOA Board member like me. Mr. Vivek Khanna: Please note that I am also HOA board member and 1 of 24 homeowners in this condominium. I am paying your salary through my monthly HOA fee as well. Please note: It has brought me into the highest concern about the transparency and fairness in his role and further into this HOA. It is ridiculous.

Experiencia fantástica: All my queries were promptly addressed. Very efficient and professional service.

Experiencia fantástica: This is to acknowledge the excellent customer service by Mr. Mitesh. He displayed professional excellence in solving my concerns and exceeded my expectation. Thumbs up for Mr. Mitesh!

Experiencia fantástica: Excellent customer service. Alex was very helpful and was able to resolve issue very quickly. Thank you!

Experiencia fantástica: Divyanshu representing PropVivo provided excellence though out the year. His calm and collective demeanor assisting me with my concerns was much appreciated! Thank you for your professionalism and dedication! PropVivo is better with you in it!

Experiencia fantástica: Chirag is very polite person and very easy to talk with. He understood my request and solved my problem efficiently. I am happy to give him the highest score of customer service.

Experiencia fantástica: Noah has been THE most helpful person with patience and kindness. Its very rare to come across people like him that is so helpful these days. I hope he gets a raise very soon... thats how impressed and thankful I am with his service!!!!!!!!!

Experiencia fantástica: Only just started working with this company, but have had a wonderful experience thus far. Chirag was quick and helpful getting me the information I needed. Glad to be working with them moving forward.

Experiencia fantástica: NOAH:give me great service ,He answered all my questions, my English not good ,He try His best to help me, thank you Noah!

Experiencia fantástica: I just bought a new house and was attempting to pay my first homeowners dues through the management company PropVivo. I spoke with Mitesh who was very helpful in forwarding me a link to pay my first payment on line and also directing me in how to access the program. He was very patient with me in explaining everything and in attempting to waive my late payment as I never received any info from PropVivo on where to make my initial payment. Mitesh has excellent people skills and is an asset to the PropVivo organization.

Experiencia fantástica: Mitesh patiently helped me through the different questions and helped resolve each of those. Extremely professional.

Experiencia fantástica: Mitesh was good at customer support. The follow up was excellent and extremely satisfying. However I don't personally like the company prop Vivo do to their fines and implication ( which might be due to hoa which I can't comment ) . But any how I had a very good response and communication from Mitesh. Hope I get connected to him every time I call prop vivo

Experiencia fantástica: Noah was extremely helpful, sent me an email within minutes with information I needed and followed up with a phone call to ensure I had all I needed so that he could close the service ticket.

Experiencia fantástica: Kumar was very helpful answering questions over the phone and promptly send me an instructional email to set up recurring payments.

Experiencia fantástica: Got good customer support from Chirag L when I called with an issue.

Experiencia fantástica: My email address changed and PropVivo and Alex Snider was helpful in getting that successfully updated.

Experiencia fantástica: I rec'd excellent customer service from Divyanshu. He stayed with me when I needed help making a payment and getting into the website.

Experiencia fantástica: I have only had one encounter but they were polite, direct and transparent. Very helpful.

Experiencia fantástica: Spoke with Alex Snyder. He was very responsive and gave me all the info asked for immediately. 10/10. Keep up the good work.

Experiencia fantástica: Chirag L. did a great job in following through my open case. He followed up regularly until the request was approved.

Experiencia fantástica: I was very satisfied with the service and professionalism I received from Dev. He made sure all of my questions were answered and concerns were addressed

Experiencia fantástica: Customer service executive Mithesh was very helpful in getting issues sorted by owning the responsibility on behalf of us. Thanks for your support again Mithesh.

Experiencia negativa: Absolute garbage. They are horrible with communication. They fine you with out any verbal or written notice. When things say resolved they fine you. Worst HOA Would give no stars if I could.

Experiencia fantástica: Customer Service with Alex was very good. He responded quickly and followed through on the service request.

Experiencia fantástica: First I did not have to wait long to be attended to. Then the customer rep. , Mr. Divyanshu, was very patient and professional in helping me to get answers and accomplish what I needed to do.

Experiencia fantástica: Alex was prompt in resolving our issues. Love how he always commits to following up and actually follows up in the said timeframe.

Experiencia fantástica: Customer service with Alex was great with the quick turnaround time, thank you so much.

Experiencia fantástica: Professional and took time for me to go thru website to complete what was needed. Alex was proactive and called me back at my request and will fix their phone glitch by next week.

Experiencia fantástica: Very good HOA management service. Fees are reasonable and they listen to homeowners. I recommend their services.

Experiencia fantástica: Very professional and addressed all my HOA issues patiently. Easy to communicate with them on their portal. Chirag was outstanding in helping all my service requests. Thank you so much propvivo and special thanks to Chirag.

Experiencia fantástica: Super fast response from Matt. He even called and reached out to me to explain the timeline for the doc I requested. Kudos!