TrueDoor Property Management - Huntington Beach

Experiencia fantástica: My wife and I had a great experience with Truedoor. Their customer service was excellent and they were very friendly and professional. They answered all of our questions clearly and made the whole process easy. We really appreciated how responsive and helpful they were.

Experiencia fantástica: Mary was super patient with the whole process. She was communicative and formal with her responses and responded to my texts fast. Much appreciated for Mary and the TrueDoor team.

Experiencia fantástica: Mary is super helpful and helped out on my application for approval. I couldn’t be any happier.

Experiencia negativa: Hello all! It is rather unfortunate i have to waste my time writing this but this is the only way it seems. Luis (Property manger) has made living in the apartment that I live in worse than it already was before. Not only do they HARDLY respond to ANY messages. Not only do they wait WEEKS to fix something. Not only does he blame his workers for his mistakes. But he unfortunately is also not man enough to own up to them. Luis violated our lease 3 seperate times by opening our property without it being an actual emergency (California Civil Code §1954). He could have simply avoided any issue if he could have taken the 5 minutes out of his day to properly do his job and contact his tenets, but unfortunately as you see now he obviously did not do so. When confronting luis i had texted him, Emailed, called, all leaving respectful voicemails despite them leaving my garage open for HOURS with all of my tools and my VEHICLE sitting there for the taking. Luis lied and stated they closed the garage when he finally answered my calls (After responding to our neighbors and apologizing to them since he also violated there rights) and wouldn’t even provide a simple I AM SORRY. This all could have been completely avoided if he took the time to actually talk to his workers or have been man enough to at least apologize. If Luis is your property manager / you meet him when moving. DONT WATE YOUR TIME, FIND SOMEWHERE BETTER. Again, unfortunate it had to get to this point but a simple apology would have done plenty.

Experiencia negativa: DO NOT USE THEM! These people enter your home without notice!! They take 6 months to fix something! They don’t communicate to the tenants! They are awful!

Experiencia fantástica: Bryson from the property management team did an excellent job finding a tenant for my property. He was responsive, professional, and kept me informed throughout the entire process. Bryson handled everything efficiently and made the experience smooth and stress-free. I truly appreciate his dedication and would highly recommend him to anyone looking for reliable property management services.

Experiencia fantástica: Mary was such a huge help during our application process.They were patient, encouraging , and always available to answer questions. Their guidance truly made the difference. I can’t thank them enough!

Experiencia fantástica: They are actually really nice and answer questions pretty quick

Experiencia fantástica: Mary was wonderful to work with throughout the application process. She was responsive, professional, and made everything stress free. Frances was also great during the showing and took the time to answer all of our questions. Overall, a fantastic experience from start to finish.

Experiencia fantástica: Such a good experience. Clear communication and the instructions provided for us every step of the way made the whole process seamless! Thank you Bryson Wolters!

Experiencia positiva: Zillow listing was inaccurate and multiple times were informed that for us to schedule a tour we needed to apply and pay $59 per applicant to even get someone to reach out about a listing. Staff was nice but felt like no one communicates with one another. Applied to maybe 3 different listings and wasted money.

Experiencia fantástica: Bryson at True Door has been so helpful and kind through our entire rental process. We are very grateful for his attentiveness, fast replies and willingness to be flexible. We highly recommend True Door!

Experiencia fantástica: TrueDoor has been nothing but amazing with the entire process. My wife and I have been working with Mary and Bryson and we cannot thank them enough. Their attentiveness and prompt responses have made the process way less stressful for us.

Experiencia fantástica: They were extremely prompt & very detailed. Everything went smoothly. Shout out to Mary for assisting me !

Experiencia fantástica: Been using them for years and they've helped relieve the stress of managing a rental unit from my family. Jose Gomez, the mantinence manager, has been super helpful whenever there's a small or massive matinence request. Always able to get back to me in a timely manner to explain our options.

Experiencia fantástica: I am an environmental consultant who has had the pleasure of working with Harley and Crystal at The Village Apartments in Santa Ana. Trudoor property management is a company that respects the health and safety of their tenants and properly tests materials prior to demolition, as well as clearance testing to ensure the work was done properly and it is safe for occupants to enter the area. I conduct my business in a professional manner and feel privileged to say I work with this Property Management company. So, thanks for the way you do business and keep occupants safety as a priority

Experiencia fantástica: Mary was fantastic. She made this application process so easy. I would highly recommend TrueDoor Property Management to anyone who’s looking for their next home. I cannot say enough about Mary and the agent that showed us the home. One of the best experiences we’ve ever had.

Experiencia fantástica: I greatly appreciate the timely and professional manner in which Mary and Frances handled my daughter's application. They were both very friendly and responsive. Thank you!

Experiencia fantástica: This company has been so organized. . Amazing communication, efficiency and response time.

Experiencia fantástica: Bryson was awesome! He was super helpful getting through some of our hiccups we were having with some of our pre move in tidbits. Attentive, kind, and respectful.

Experiencia fantástica: My leasing agent Bryson Wolters has been such a pleasure to work with. He is VERY responsive and is always available to take my calls, give me advice and answer my questions. He is extremely organized and stays on top of any questions that I have. I would 100% recommend TrueDoor and Bryson to anyone looking for a company to help them manage a property.

Experiencia fantástica: Excellent communication from Mary throughout the application process. She kept in constant communication and reached out daily with updates and information on the next steps.

Experiencia fantástica: Excellent helpful service. Highly recommend Jose. Jose Gomez at True Door Property Management is an excellent manager. I have been with True Door for years and cannot wish anybody else. He is always responsive and does an excellent job.

Experiencia fantástica: Working with Jose is always a pleasure. Very professional, responsive, and easy to communicate with. Everything gets done smoothly and efficiently. Highly recommend!

Experiencia fantástica: Amazing service that they provided, quick and easy process and they were also understanding for when it came to fixing information at the last minute.

Experiencia fantástica: Had a very great first experience with Truedoor. Would love to use them again in the future

Experiencia fantástica: Mary was super helpful & communicative in the application process! Thanks for making moving a little more painless :)

Experiencia fantástica: I’ve been using TrueDoor Property Management for well over 10 years, and they have been absolutely outstanding. They handle every aspect of my rental property with professionalism, efficiency, and care. Communication is always clear, issues are resolved quickly, and I have complete peace of mind knowing my property is in their hands. Over the years, TrueDoor Property Management has handled all of the service for my property, and Jeff has always done an incredible job. His dedication, responsiveness, and attention to detail have made the entire experience smooth and worry-free. After a decade of excellent service, I can confidently say they are reliable, trustworthy, and the best in the business. Highly recommend!

Experiencia fantástica: Bryson and Mary are the best in the business. Amazing throughout the process. I highly recommend them.

Experiencia fantástica: The best property management we have ever worked with. Very communicative and updated us throughout whole process! :)

Experiencia fantástica: My experience using TruDoor was relatively short, around 1.5 years however they were extremely communicative with document signing, lease changes with adding/removing roommates, and even maintenance requests. I wish TruDoor was used for all property management because of this. I had a great experience being a tenant.

Experiencia fantástica: I’ve known Jeff Macatangay for over five years. Jeff has been nothing short of outstanding. He consistently goes above and beyond in every aspect of property management—whether it’s communication, responsiveness, or problem-solving. Jeff is professional, reliable, and always proactive in handling any issues that arise. I’m grateful to have someone like him so dependable, Thank you, Jeff, for your exceptional work and continued support!

Experiencia fantástica: Since moving to OC I have had a couple bad experiences dealing with management companies and landlords. TrueDoor is by far the complete opposite. It was such a pleasure working with Mary during the approval process. She is so communicative and consistently followed up with me in a timely manner. I am not going into the leasing process with Bryson and he is so professional and quick to address all my questions. So far, it has been a great experience working with TrueDoor.

Experiencia fantástica: Mary was very helpful getting us approved for a home rental! Very quick from the showing to application approval.

Experiencia fantástica: Great Property Managemnet! Any cleanup, new landscape look, and/or montly maintenance. They are on top of it. They usually call out a great team of gardeners to get things done around the place for outdoor and Jose usually comes out to solve anything else. They are quick and affordable.

Experiencia fantástica: Working with this company or using this company if you have a property to manage, they are really good at it when something needs to be fixed or repaired. I just give a call and it is repaired The next day or two

Experiencia fantástica: Jose Gomez and the team at TrueDoor are the upmost professionals. We recently found ourselves in a situation where there was extensive damage to our rental. We worked with Jose to file an insurance claim and he walked us through the entire process. He was well informed and educated us along the way. We couldn’t be more thankful for the entire team at TrueDoor and we couldn’t have done this without them!

Experiencia fantástica: Excellent management company and community! I truly could not be happier with the responsiveness, helpfulness, flexibility, and general respect for privacy. While everyone has unique experiences, I can say that my and my roommates stay (2024-25) was comfortable, clean, and peaceful. 10/10 would recommend! Thanks, Crystal!

Experiencia fantástica: Mary was extremely helpful during my application process and very quick to respond! The application process was very smooth, and streamlined thanks to her. Thank you Mary !

Experiencia fantástica: I have been apartment shopping for a couple months now and have received by far the best customer service from Bryson Wolters. He has been extremely patient, very informative & responds extremely quick. He has made this stressful process feel easier to approach and I am deeply grateful for this. I definitely will recommend Bryson from Truedoor to my friends and family. I also received a positive experience with Frances, she is extremely kind and took the time to show me around the apartment of my choosing. Truedoor has gone above and beyond my expectations!

Experiencia fantástica: Mary was very helpful and nice. She was very quick and let me know everything that was going on.

Experiencia fantástica: ⸻ I’ve been renting a home managed by Mary, and I can honestly say she has been amazing to work with. Mary is always kind, professional, and quick to respond whenever I have a question or need help. Any maintenance requests are handled promptly, and she makes the whole renting process easy and stress-free. It’s clear she truly cares about the tenants and the properties she manages. I feel very lucky to have her as my property manager and highly recommend her to anyone looking for a great rental experience!

Experiencia fantástica: Truedoor has exceptional customer service and we are very pleased with the outcome of our decision to hire Truedoor. I'd like to give special thanks to Jose Gomez for being so helpful during our property's restoration process. I can only imagine how stressful it could have been if I was to coordinate all the things that went on. Truedoor and their staffs are the experts and I'd highly recommend them to anyone.

Experiencia fantástica: Working with Mahir and his team has been an absolute delight! They have been incredibly responsive and attentive to my needs and concerns. I recently relocated from the East Coast and rented an apartment without ever having physically seen it. I relied solely on the photos and videos Mahir created and shared on YouTube. The entire renting process was incredibly seamless, and I couldn’t be more satisfied. I highly recommend working with this company!

Experiencia fantástica: Our team has worked with TrueDoor Property Management on several environmental testing projects and has consistently found their communication and coordination to be excellent. Their team is organized, responsive, and easy to coordinate with, making site access and communication smooth and efficient.

Experiencia fantástica: Working with Jose on abatement related projects has been an excellent experience. His communication is clear, timely, and professional which is crucial in coordinating sensitive and compliance driven work like abatement. He’s precise in his expectations and extremely understanding when unexpected challenges arise on site. What sets Jose apart is his adaptability. Whether it’s scheduling, adjusting scope, or navigating regulations, he remains flexible and solution-focused. It’s clear he genuinely cares about both the property and the vendors he partners with. I truly appreciate the working relationship we’ve built and would confidently recommend Jose to any property owner or contractor looking for a reliable, sharp, and cooperative property manager.

Experiencia fantástica: The entire process of getting approved to rent an apartment with them was smooth and easy. Harley did a great job guiding us through the apartment tour, and Mary was super helpful with everything else.

Experiencia fantástica: We were really excited to apply for a unit at this property, but my housemate and I were on a really tight schedule and needed to hear back quickly regarding if we’d been approved. The property management team, Mary especially, was so helpful in getting everything processed expeditiously.

Experiencia fantástica: I had a great experience with Harley Chalabian he was very patient and detailed with my questions. I worked with a lot property managers and never with someone as responsive. He's an awesome property manager to work with.

Experiencia negativa: We’ve had a great experience so far with TrueDoor. The property was clean, and move in ready. Everyone I’ve spoken with has been professional and answered any questions I had. Collette answered my text at 6:30am on our move in day because we had a mix up with the door code. She answered promptly and we were able to gain access with no other issues. Update: Initially TrueDoor was responsive and communicative and we were happy. They were pretty hands off, but would always get back to us when we reached out. That’s until our AC went out in the middle of a heat wave, they sent out a tech who came to check the unit, told us he would talk to truedoor and they would contact us to let us know when they could get it fixed. But then, no response, no communication. After several weeks, several emails and phone calls trying to get ahold of someone to fix our AC, we finally took it upon ourselves to hire someone to fix it. Even after we paid for it ourselves they still were not getting back to us. So we deducted the amount from our next months rent, still no word from anyone at truedoor. Then upon our move out, they charged us a ridiculous amount for minor cleaning, a few item we had forgotten, and some things that were at the property when we moved in. $265 for new keys, $415 just to clean the window sills. I could go on. Charging us a total of $1600 for minor cleaning is ridiculous!I don’t mind paying for wear and tear items that come from everyday use, but to price gouge us after we took great care of the home is unacceptable! I’m highly disappointed at the way Truedoor property management handled these situations!!! I will upload pictures later of how clean we left the house.

Experiencia negativa: We rented a home from True Door for 2 years. It seemed fine until our AC broke, we reported it, never heard from them. For a month in the middle of August dying from heat. We had to pay for the repair ourself and take it out of the rent because no one would get back to us. Then when we moved out, we paid a professional cleaner to clean the house then received a $1,600 bill taken from our deposit for cleaning!!!! They said the house was not cleaned and itemized every tiny detail and charged outrageous prices totaling $1,600 who in the world charges that much for a cleaning?! After we paid $400 for a cleaning company to clean the home. How it looked when we left… look at the pictures. It was clean! Beware when you move out this company is dishonest and gouges you to keep the deposit money!

Experiencia positiva: The process to apply was ready to be easy and fast however, I have not got the key to my garage door for my car and it seems like the property manager does not respond to request for assistance

Experiencia fantástica: So far, they have been extremely responsive and helpful and not made me pay for any fees for inspections or complications that we have had in our home. I am very grateful for their help thank you.

Experiencia fantástica: Great company that has been managing my condo since 2019. They handle everything and make being a landlord stress free as possible. Jeff is great at handling maintenance and communicating with all parties involved. I am very happy with their property management services and would definitely recommend.

Experiencia fantástica: Daniel was great to work with throughout our lease renewal process. He communicated clearly, followed up promptly, and worked to advocate for us with the landlord. We really appreciated his professionalism and assistance from start to finish!

Experiencia fantástica: Kyle was very professional came in and did what he had to do. Asked if there were any questions or issues. Happy with his service.

Experiencia fantástica: Love Truedoor because of Daniel Vasquez, he always has the answers or gets them fast. Extremely helpful whenever I’ve needed him.

Experiencia fantástica: Stephanie was pulled every which way but straight for this deal and handled it all with professionalism and competence. When we were frustrated she remained the rock and saw the deal done to the very last email and phone call. Great job!

Experiencia fantástica: Working with Luis from True Door has been an enjoyable experience. True Door has professionally managed and exceeded all my expectations.

Experiencia fantástica: Working with Jose and his team has been great! He’s very responsive and attentive to tenants needs/concerns. As a vendor who has worked with them multiple times, their communication and schedule coordination is spot on and consistent. I would definitely recommend working with this company!

Experiencia fantástica: Mahir, from True Door, is very pleasant to work with. He’s polite and thorough and a good listener. True door has always treated me right and I enjoy doing business with them.

Experiencia fantástica: I’ve worked with True Door Property Management for over a year now. Their staff are very professional and responsive. Stephanie, Deanne & Andrea have always been helpful whenever we need assistance. They are strongly recommended! Two thumbs up!

Experiencia fantástica: We have been using TrueDoor the past couple of yrs to manage our properties out of state. Have never had an issue and the tenants like them as well. Thank you

Experiencia fantástica: Silva Electric truly values their collaboration with True Door Property Management. The partnership between the two companies allows for seamless communication and coordination, ultimately providing customers with efficient and high-quality electrical services. Silva Electric appreciates the professionalism and expertise of True Door Property Management, making their working relationship a positive and productive one. Overall, the teamwork and synergy between Silva Electric and True Door Property Management contribute to successful projects and satisfied clients.

Experiencia fantástica: We meet tenants in Orange County on a daily basis for repairs and rebuilds. From my experience hearing from the tenants, Truedoor seems to be on the top of the list for keeping the tenants happy. We work with Jose at Truedoor for property damage restorations, and I am impressed with his dedication to help the clients, the tenants, and us, the workers. I can recommend Truedoor Property Management and their Maintenance Manager Jose Gomez if you are searching for the best property managers. I have first-hand experiences with many property management companies and many stories from the tenants, so I have a personal rating in my mind for these companies. Truedoor is the number 1 on my list for recommending to others who I care.

Experiencia fantástica: We’ve been working with True Door for a few years now and they are simply amazing. Jose Gomez has always been professional to the highest standards. He is the best at coordinating all projects between vendors, owners and tenants. Always making sure everything runs smooth from beginning to end.

Experiencia fantástica: Tuedoor did a great job! Very professional, easy to work with, and everything went smoothly. I’m really happy with the service and would definitely recommend them.

Experiencia fantástica: Although we have worked with Truedoor as one of their major household appliance service and replacement vendors for many years, we wanted to give major props to their recent team addition Nery. For the last few months it has been a pleasure working with him. He is efficient, prompt, friendly, and a great communicator, in which all of the above are essential when working with us to resolve property owners/tenant issues. A great team is essential in getting things done seamlessly and promptly. In the end it makes everyone's life easier and everyone happy in the process. Welcome to the Truedoor team and look forward to working more with you Nery. Keep up the great work!!

Experiencia fantástica: TrueDoor has been a pleasure to work with and has made my life much easier through all steps of the leasing process! When it comes to repairs and maintenance, Christian and the team team are extremely responsive and professional. TrueDoor is a very trustworthy and knowledgable company, A+ would recommend.

Experiencia fantástica: I’ve been using TRUE DOOR Property Management for the past three months, and I’m blown away by how great they are! I can confidently recommend their services to any property owner looking for top-notch property management. Nery Castillo is absolutely amazing! He’s super professional, reliable, and trustworthy. But what really sets him apart is his genuine kindness and approachable nature. He makes you feel like you’re in good hands. I always get quick responses to my questions, and Castillo is always on top of any concerns before they turn into big problems. The communication process is super smooth and efficient, so you can totally trust that your property is in good hands. I highly recommend TRUE DOOR as a reliable and trustworthy partner for your property management needs.

Experiencia fantástica: I’ve had an incredible time working with the TrueDoor Property Management team. As a vendor, I truly appreciate how responsive and helpful they are, especially Jeff. He’s always there to lend a hand and makes sure everything gets done efficiently. Thanks a bunch for making my job so much easier. I know you’re always there to help when vendors and tenants have issues. And the whole team works really well together. I highly recommend TrueDoor :)

Experiencia fantástica: As a vendor working with this property management company, my experience has been excellent in a short time. The team is professional, transparent, and great to work with. Jose has been especially helpful, and Octavio does a fantastic job. I look forward to continuing our partnership!

Experiencia fantástica: I had a great experience with Kyle. He was not only friendly and approachable but also thorough in his inspection. He took the time to explain everything and ensured no detail was overlooked. Highly recommend his services!

Experiencia positiva: The worst experience in my entire life is working with your agent Francis Ampudia. She cancelled the house tour without notice and when I called her she was yelling at me saying she is frustrated and not gonna come from Yorba Linda and not even sorry for this situation. That was extremely mean and rude! Wouldn’t recommend this agency to anyone if you don’t want to feel and treated as nobody!

Experiencia fantástica: We had a great experience with TrueDoor. Daniel and Mary have been extremely helpful with the whole process and kept us informed the entire way. They also checked in on us to make sure our move was going well. I also really appreciate the speedy responses as well when I had questions. Additionally the inspectors that come annually have been great as well. Kyle is super nice and efficient and he really makes sure your home is taken care of and will help with submitting maintenance requests if needed. I feel better knowing they also make sure all my smoke and carbon monoxide detectors are all up to date and functioning. Thank you!

Experiencia fantástica: TrueDoor has been taking care of my rental properties for over six years. I especially enjoy working with Deanne and Jose. They are responsive and knowledgeable. They are very capable in protecting the landlord’s legal rights.

Experiencia negativa: I received your email but nothing as to what I need. Last year I was sent my request without any trouble. Therefore I cannot rate any higher until I receive the P&Ls for each property set to this email.

Experiencia fantástica: They’re great! Always communicate on a timely manner and make it really easy to take care of any issue/repair, as well as being thorough with any changes being made with the property or lease. We just had our evaluation with Kyle and am really pleased as how well professional he was and took very well consideration of some concerns of the property.

Experiencia fantástica: Kyle was a great representative of this company and made the inspection process as smooth as possible for us. He moved swiftly and answered any questions and concerns we had. I would definitely recommend him!

Experiencia fantástica: Jose was awesome for helping us out with a lengthy maintenance project. Our communication was clear, and he always responded on time to keep us in the loop. Thanks, Jose. Kyle was great with the property inspection as well. Everything went smoothly!

Experiencia fantástica: I’m very pleased to rate TrueDoor Property Management company and its employees, in particular our experience with Kyle Espen. He is professional and very courteous in explaining how he inspects the property to stay in compliance with California Health and Safety Codes. His periodic evaluation walk through was done in a timely manner and answered all my questions.

Experiencia fantástica: I'm thrilled with True Door Property! They actively listen to my concerns and handle maintenance requests promptly and professionally. Thanks to True Door Management, I sleep better knowing things have improved. Confidence in the management team is unwavering.

Experiencia fantástica: Mahir a Truedoor was such a pleasure to work with. He was a very big help every step of the way and made our move go very smoothly. Would highly recommend!

Experiencia fantástica: This review is for Daniel V. , my new property manager at TrueDoor PM. Daniel is energetic and willing to help anytime. His willingness makes me feel at ease when I have any concerns about my property. Recently, I didn’t see an item belongs to my condo on the inspection photos. Daniel quickly contacted the tenant and sent over a photo with the item on it. I had other issues, too, which were not in his area of expertise. He rapidly contacted the right team members and had it resolved swiftly. It proves that he cares and likes his job. All the best for you Daniel. You have brought up an additional start rating for TrueDoor.

Experiencia fantástica: I had a fantastic experience with Mahir during the leasing process. As this was my first time leasing through a property management company, I alwas initially concerned about a slow and lengthy process. Howver Mahir provided prompt and proactive assistance, addressing all my detailed questions with sincerity. I look forward to a positive experience with the PM team during my stay. Overall I am very happy with Truedoor. Haelim Choi

Experiencia fantástica: They are so easy going, professional. Alex did such a great job presenting my property. It had so many hits the first day, and it was rented right away! I know I just started with them, but I can tell they are going to make landlord duties for my rental seamless. Thank you Mahir and Alex! Edit: 10/20/24. I have decided not to continue renting my place for personal reasons, but I have to say TrueDoor has been wonderful to work with. They made my life so much easier as a landlord. Professional, responsive, respectful and did a great job keeping up with tenants needs. All I had to do was approve or not. I highly recommend them for your property management company.

Experiencia negativa: They sent a random termite company and maintenance people and gave them my # without letting me know whatsoever. Then they wanted to do an inspection with smoke alarms being the excuse even though I demonstrated the smoke alarms functioning over video. Your rights will most likely be violated with this company. They try to inspect the property when you're at work tol and have conflicts -- not much date management whatsoever. Overall for a property management company they were disorganized. Sorry I feel that way.

Experiencia fantástica: True door property management has served us very well over 10+ years. Quick to respond to tenant and owner needs. Deanne was our point person and she was always so professional, friendly and transparent. Highly recommend her and true door.

Experiencia fantástica: True door property managed our leasing process. The process process was very smooth quick and clear. I had absolutely no issues. Staff were friendly and knowledgeable.

Experiencia negativa: After a month in a property as tenant I’m really looking forward to get at the end of the lease contract, the service and inconveniences response is less than poor by true door management side, I have been sending messages and no reply’s had been received “I have been Ignored”. I don’t have Mail coming in, because negligence of True Door Management, not reporting the address of my rented property, to the San Bernardino County USPS Central office . Not installing A mailbox on the curve of the street, and a couple of issues more. Very but Very poor customer service, once you signed the lease contract they get ride of you as a client. Think twice before make any deal with this people.

Experiencia fantástica: TrueDoor Property Management Company has been our property management for the last 12 years. We had exceptional (5) star service from a few people in particular Jose Gomez , Deanna Jordan and Natalie Quinn. Recently Jose Gomez, the new maintenance manager for TrueDoor has proven to be quite an asset to this management team and a very valuable resource. He gave us extraordinary, prompt, professional and courteous service on a situation that required immediate attention by a more seasoned, knowledgeable person and approach.

Experiencia fantástica: Thus far have had a terrific experience with all the representatives at TrueDoor. I have recently had to deal with an insurance claim and have been working with Jose. Jose is an effective communicator and exhibits patience and always a willingness to help. Incredible asset to TrueDoor.

Experiencia fantástica: I was having a plumbing issue but from the moment I emailed with Jose the maintenance manager everything was taken care of in a timely manner. I cannot express the gratitude I have for all the help Jose has offered with his timely responses, quick thinking and wonderful communication skills. I could only hope that people could learn a thing or two from him in great customer service and management.

Experiencia fantástica: setting an appointment to view the property was quick and easy. on appointment day i met with Crystal, she is so sweet and i felt the positive vibes right away. i was only interested in viewing 1 of the properties available but she asked if i was open to viewing 2 other properties available since we were already there, so of course i was open to it. i ended up loving one of the other available properties she showed us, so i submitted an application right away. the process was super simple. Crystal was very helpful in answering any questions i had along the way! Once approved, the property manager Alex called to congratulate me & went over everything before sending over the lease agreement. on move in day i met with Alex & she was also so sweet and kind enough to welcome me and review everything with me that i needed to know. both ladies have been so sweet & so attentive to any questions that have arised! it’s been a great move-in experience

Experiencia fantástica: My experience renting from Truedoor has been awesome. They have been attentive, responsive, and accommodating. Any maintenance issues or concerns I have had were addressed promptly and efficiently. Deanne and Mahir have both shown a genuine interest in ensuring that my living experience is comfortable and enjoyable. Their professionalism and communication skills have made me feel valued as a tenant. Thank you

Experiencia positiva: My second experience renting an apartment from a different company. Way a bit better than the last one. My move-in could have been better if the communication is there, but I know there are other customers/tenants who is also looking just like me. At least be more attentive to every single one especially the time limit you give them to have a response and not until the last minute. There is always room for improvement, but so far it's been great living here.

Experiencia fantástica: I really appreciate TrueDoor. I had a serious mold problem that required a multitude of service specializations. Jose coordinate all the workmen required to fix the mold and restore the home. He has a very courteous, competent and thoughtful crew that do a great job.

Experiencia fantástica: Collette Smith is the agent who’s working with me to lease a property in Westminster, California. Based on my recent experience working with Collette, Collette had been very professional and extremely patient and helpful during the application process and provided valuable guidances. I’m grateful to have come across a professional agent like Collette and looking forward to continue working with Collette to get approved and finalize rental agreement.

Experiencia fantástica: Collette and Kim were beyond accommodating with assisting our family to find a new home. They were very responsive and kind. I would highly recommend their services for family and friends!

Experiencia negativa: Completely ripped me off during move out. Kept $2100 deposit. Total scam to make extra money. I emailed them that I'd get the carpets professionally cleaned, and all rooms cleaned by professional maid service. I even took pics & emailed them. Guess what? They still charged me for it. I left a Direct TV tripod in the garage as a favor for the next tenant, since the owner didn't want it drilled into stucco. RPM idiots charged me $395 for "garage waste disposal" ... During my move IN inspection, we noted 2 chipped tiles in kitchen... Guess what? They charged me to replace them when we moved out... Guess what?? After new tenants moved in, I revisited the condo (explained the tile story) and the tiles were still chipped. RPM operates as a slow con job and should be sued. Updated 5/18/24 - Yes, I was a tenant in one of your properties. 112 Corsica in Newport Beach. It was owned by Kristen, who I’m now friends with as we bonded over the horrible experience we both experienced with you and Joon/Yoon and your other colleague Kyle before you switched your business name from RPM to True Door. After reading your 5 start reviews, it’s clear that you paid for some of them, not to mention you have not been in business long enough nor have that many properties you are managing as I’ve seen your portfolio.