Richdale Group

Negative experience: It’s 4:00 a.m. The AC unit that’t design to work and cool the house. The AC unit doesn’t come on in the night time or earlier time of the morning. I’m concerned because the unit is not working properly as it should. I went to the office Wednesday morning to speck with the property Manager. When in the time there , trying calmly explain my situation. The property Manager Raised her voice at me without properly hearing me out. I told I didn’t understand, how my unit that is set at the proper or desired temperature isn’t working through out the night. I explained to the manager a couple of days ago, my sister was in town visiting. And who embarrassed I was because my unit wasn’t working properly. It’s currently 9:03 a.m. and the unit has not been on since 4:00 a.m. I sent a email notice to the apartments this morning. And a maintenance request again this morning as well. Once again the units that are right outside of my apartment are working just fine. Once again no one came yesterday to see about my request and the unit still isn’t working properly. Woodlake on the Bayou Apartments.ID 3165821 STATUS Web REQUESTED ON Saturday, April 11, 2026 at 12:18 PM DESCRIPTION The unit it continuing to run, it not cooling the ... Conversation View Work Order Pending Review Inbox Inbox RENTCafé To: me · Sat, Apr 11 at 7:18 AM Visit site Message Body Dear Valencia, We have just received your work order request—thank you! It is currently pending review, and someone from our office will contact you shortly. This is an auto-generated email. Please do not reply to this email.

Negative experience: Useless company. I live at the biltmore. No one ever follows up about any issue, even when it's serious. They have entered my apartment without consent, fail to complete maintenance orders in a timely manner, and I have to remind them of everything whenever I do have a maintenance issue. We also moved into a disgusting apartment that resulted in a 2-month ant and ROACH problem. The cabinets and drawers were all sticky when we moved in. The corporate office isn't doing anything to help either so don't bother with that I guess!

Negative experience: Moved in and tried many times to set up auto pay but when i would go to the apartment office they were out on the property or gone. Come to find out they don't offer auto pay which to me is away to collect late fee's. I tried to request a 1 time courtesy and the rude. We also reached out to Nancy Reynolds and she is very rude & could care less abut the customers. DO NOT RENT HERE!!

Positive experience: It's expensive for what it is, yes. But they are prompt with the maintenance requests. This fact changed my review from negative to positive. Good job. I live at kensington woods. The office staff is also nice here.

Negative experience: Amelia Rodriguez’s unprofessional is unreal and unhinged. She represents the owner in account services and lacks basic customer service and respect when handling residents accounts. Bad for business and a horrible asset to Richdale.

Fantastic experience: I lived in Tuscany Lane on Bering Dr in Houston Texas. Only moved out because of job relocation. All the agents in the office are super friendly, wonderful and always took care of any issues. The apartments are spacious, beautiful, and well taken care of. Parking lot well lit. Thank you.!!

Negative experience: I made the mistake of moving in The Biltmore just a couple weeks ago. They will pull the wool over your eyes and show you a fantastic looking unit, saying the actual unit you will be living in is being updated/cleaned and what not. Once move in day comes around, you get handed the keys to a complete mess. I’m honestly beside myself how an organization is comfortable pulling a bait and switch with people’s living situations. Now i’m stuck paying 1,200/month in a hell hole. I was told by corporate that they “no longer have the matching color for the cabinets” so I’ll “have to deal with it and sorry for the inconvenience” I have a cracked leaking sink that they told me would be fixed the day after I moved in. 14 days and multiple work orders later, it’s still leaking and no one has been in to fix it. I would not recommend this place to anyone. Exploring options to get out of here as soon as possible. *Update* the dishwasher from the 90’s has had standing water for a week and they’ve told me it will take 2-3 weeks for the part and ask that I hand wash dishes until then so it doesn’t flood. This place is a joke.

Negative experience: Worst possible choice you can make regarding apartments for various reasons. Rotating staff that will ignore and dismiss your requests and needs, terrible customer service, any apartment complex run by the Richdale Group is a complete waste of your time.

Negative experience: Save yourself the headache and move literally anywhere else.

Negative experience: Paying rent here has been one of the most frustrating experiences I’ve ever had with a leasing office. The online portal showed the wrong balance, the payment system failed, and the phone numbers either go straight to voicemail or to someone unavailable until November. After sending emails, calls, leaving messages and voicemails.. Elizabeth from corporate did call me back, but she wasn’t able to provide the actual balance and said she had to check with the leasing office. Since then, I’ve continued leaving voicemails and still have no confirmation of what I owe. They are doing us the favor of waving the late fees of the PAYMENT WE CAN'T MAKE. For something as basic and important as paying rent, this process should not be so difficult or disorganized. Move anywhere, literally anywhere there are literally homeless shelters run better than this.

Negative experience: I have lived in the Saxony complex for two years. Gates are always open and cars are always broken into, and a couple stolen cars stolen just simply go to the parking garage and you'll see plenty of flyers. With trying to park near complex there's plenty of junk cars that just sit there and never move for months at a time. Had my car broken into once and tried to get a private garage for some peace of mind and corporate constantly ignored my request. The apartment themselves are filled with roaches, and no matter how many work order entered the complex won't do anything other than a cheap spray so the roaches will always come back. Our apartment also had a leak from a pipe just sticking out of the ceiling, and the complex idea to resolve this was simply cover it with a bag. The HVAC is outdated and constantly went out during summer time, was scared to leave for work with having to leave dogs in the apartment to come back with inside being 90+ degrees. After move out was even more issue, Richdale failed to follow the law to send final statement within 30 days instead took over 107 days. I sent emails asking status and just left ignored. After I finally got a statement asked for details on the charges to validate, and again after several request just ignore until another six months later demanding payment and finally sent some details.

Negative experience: First and foremost, I have to say that the individual property I specifically live at, Alpine Village, has an amazing apartment manager in Brooklyn and a very quickly responsive maintenance team. I have never had trouble with my apartment while living there that wasn’t quickly resolved. However, all the upper Richdale management that is not directly apart of my property? Leeches. They intentionally do not modernize their rent payments to be automatic, so they can catch you out with $50 late fees. I was aware of this before moving it but I’ve never struggled with paying my rent on time, so no issue. No, because now, the “easy” text to pay function didn’t work or accept my payment, there was no notice of this, and now they are trying to blame me for their system failing to process my payment. I sent evidence of the fact that it’s their system having an issue, because won not going to immediately try to pay rent twice in one day just so I can be double charged once they figure their stuff out. Instead, I get blatantly lied to about never having sent this evidence, before the person I am trying to resolve this with slips up by specifically stating the form of evidence I sent, then continuing to try to tell me I never sent it. I am fed up with the classlessness of the management of Richdale properties. Before, I had an issue with fees that were not supposed to be on my bill, but it was very quickly resolved and my funds returned. Of course, now I am dealing with someone who doesn’t see me as a human who lives on their property and just another case number.

Fantastic experience: I have been in this apt for 12 years and I have been very happy about the help of Folly the maintenance. The manager and asst manager are very accommodating also. Thank God They replaced my broken fridge within the day. Unfortunately, I had a lot of spoiled meat,veggies,fruits and other stuff but Folly never give us negative attitude everytime I called for repair. He has a good attitude and very patient. I am very happy regarding the immediate action yesterday by Lisa and her employees.

Negative experience: This company needs to be looked into. I’ve been here 9mos and I’ve had issues with my car being broken into. Corp does not return your phone calls, residents relations is useless. As I’ve had to call them multiple times a week with not call back they then send me a message saying they will not be renewing my lease. I have no violations. As I called back 2 days later they said the leasing agent downstairs said my dog pooped on my balcony that I cleaned up when he was sick. But they failed to look into my car issue, my apartment issue regarding my air conditioner, my walls that are cracking down the middle, the unclean bathtub, the mold around the tub when I moved in. I intend to take this further bc it’s discrimination and retaliation. They have zero reasons for not renewing my lease.

Negative experience: Poor customer service and unprofessional staff at the Alpine Village leasing office. Putting your toxic personal needs before company profits is not a quality you want your employees to have.

Negative experience: The on-site managers are great but thier corporate is awful. I reached to them several times, phone calls left messages, & emails still waiting to hear back from them.

Negative experience: Turtle Creek apartments is absolutely the worst! They don’t respond to maintenance requests, the manager lies and the building has shoddy construction

Negative experience: Living here was terrible, let me share how. *Several instances of people and dogs getting mauled by unleashed dogs in the courtyard. *Horrendous parking that has left our cars with dents, scratches, and damage that we have to deal with. *Flying roaches in the breezeways! *Piles and piles of rotting trash that overflow the trash cans. *The cat litter that our neighbors would leave in the breezeways in front of their dryer vent so it would vaporize into the air like a cat pee air freshener. *MANY people's cars getting burglarized, including my partner's. *The constantly broken gate, like it almost didn't work the entire 2.5 years we lived there. *$400 electric bills even though it wouldn't get below 75 in our apartment. *Constantly dripping air conditioner pipe that left nasty rusty stains in the bathtub. *Constantly leaking vent that began to mold. *Water that would consistently get shut off, warning sometimes given and sometimes not. That meant when the water would come on nasty black specks that stick to everything would come with it for a solid 10 minutes of running water. *Staff that would either follow the posted hours for the office or not. *Consistently rude and unprofessional maintenance staff. *Maintenance requests that would go unanswered for over month. *Package theft, from your own locker, that your staff did not assist with video evidence for the police reports. *Key fobs that may or may not work. That drive up and scan sticker never worked. I had to get at least 5 replacement fobs. *The consistent smell of weed at the pool and sometimes in our home. *Phone calls to the office that almost never got answered. *Roach infested furniture that would be left in breezeways or near trash cans. *If you went to the pool, you would have to dodge roaches while walking. This includes in the parking lot, in the pathways, in your hallways, literally everywhere. OMG I FORGOT: We brought our own washer and dryer. Our dryer went out, so before we bought a new dryer, we asked if they could furnish one. The office staff assumed our washer and dryer were their property. They gave us a dryer from the actual1970s, I looked up the model. We ended up having them remove that model and we bought a new one. When we moved out, they still thought we stole their ghetto 1970's dryer. Be so for real. Just a quick reminder that Richdale also owns: The Saxony Prestonbridge Apartments Villa Piana Apartments Kensington Square Apartments Preston Village Apartments Delante Apartments

Negative experience: I’ve lived at a Richdale property for over a year and there’s been an issue with the fire/carbon monoxide detection system since I’ve moved in. The control panel in the clubhouse shows there’s nearly 200 faults with the system. The monitoring panels beep at all hours and can be heard in the units. Given it’s been going on for over a year with no updates or communication about the issue, it appears they’re just not interested in resolving the issue. Rent from someone who cares about the upkeep of their property.

Negative experience: I live in one of their Houston properties and they are awful. They nickle and dime you for everything. The turnover of personnel is ridiculous, even upper management. They don't really maintain their units unless you make a big deal out of it & when you do they "rescind their renewal offer" efficiently. Don't make the same mistakes I did.

Negative experience: scum of the earth, don't rent from these people

Negative experience: What is wrong with this company. My son has lived in one of their units in Dallas for a year and his ice maker broke last December and he is paying a fortune in rent an apartment that advertises full amenities. They have made no attempt to fix it or replace it and they won't even return his calls. DO NOT RENT AN APARTMENT ANYWHERE WITH THIS COMPANY!

Negative experience: Zero stars like apparently everyone else on here. Remember to always read reviews on everything. This would’ve made a difference on me moving to this property. DO NOT rent from this company. Old fixtures/appliances with poor property management. Maintenance will ignore issues. I met face to face on a weekly basis with office staff to get my broken fan fixed, my broken air conditioner fixed in 110° heat, my dryer that was burning my clothes, peeling tubs and countertops. It took months upon months for them to address anything only to turn it around on me saying I made it difficult to enter the apartment. I only asked people not to enter my apartment without permission after I felt that my personal belongings had been sifted through. I had to purchase cameras. I now have mold in my apartment and holes in walls after my neighbors water heater broke that have yet to be addressed. Don’t even get me started on the foundation and the cracks in my walls. I have also seen numerous rats on the property and apparently snakes that run and work for the company. I was seriously ill while all this was taking place but they just laughed in my face when I asked to leave two months early to a healthier environment. Very taken advantage of!

Negative experience: If I could give zero stars I would. My S/O and I have been living in the company’s property for over 8 years, every year we have issues with squirrels getting in the ventilation systems from outside- even had one in our actual furnace vent trying to bust into our apartment and are not trying to help solve the problem. If something in the laundry room is broken they unplug it and don’t leave a note or send a text/ email to notify the residents in the building. This is an embarrassing, very obviously capitalist run company and I am so disappointed. I live in a complex of theirs in LaVista, Nebraska and 10/10 DO NOT recommend.

Negative experience: Is it true you have a company policy where you don’t tour or rent to people who work in the property management industry?

Negative experience: This is a complete joke of a company. When I moved in 2 years ago, rent alone was $835. After trying to renew and being there 15 months, they raised my rent nearly 30% to $1080. That was after refusing to pay the price difference initially and not accepting their original offer, in the $1100 plus range. Everything is old and outdated, the pictures look nothing like your actual unit. Carpet is old and has been there for multiple tenants, trim is missing and the cabinets are from the 90's. The deck had nails sticking up and broken wood that would give you splinters. They didn't clean under the stove, so there was old and moldy food under there from previous tenants. The bathroom closet had old q-tips and loose pills laying in it. It took multiple months and arguments for them to replace my 20 year old AC unit that was racking me up a $275 electric bill in the summer time. Maintenance would come in your apartment at times without prior approval or notice. No AC or heat in the hallways so your electric bills in general are crazy for a 700 sq ft apartment. They will try to get you with whatever fees they possibly can. Post move out and I just got a bill for $444.39. This includes $200 of my deposit and an additional $244.39 for extremely exaggerated claims and costs. I lived there for 2 years, any reasonable person would surmise, there will be some wear and tear. They want $240 to "resurface" 12 sq. ft of some cheap laminate counter tops, $88.44 for "stove damage" which they don't even specify for an already very used stove. $83.61 for a drawer in a fridge that doesn't even cost a third of that brand new. Not to mention, they swap out appliance parts from other used appliances. This is the definition of business malpractice. Not only do they try to screw you over when you live there, they will after you leave as well. Do not rent from this company or you will regret it like I did!

Negative experience: My daughter lives in Inwood Village Apts. Right now at minus 20 degrees, not to mention windchill her furnace is not working properly. The one maintenance guy says he doesn't work on air conditioners or the furnaces. Maybe he can change a light bulb. Jason is the only person trying to be everywhere at once. Is anyone actually licensed to work on a gas furnace? It's the law! On top of this she has snow coming in her patio doors. She spent her time turning the furnace up and down just so it would run for awhile 59 degrees yesterday morning. She had to try and weatherize her patio doors by melting frost and snow, drying them, plastic bags and duct tape. Right at $1000 per month for this awful place! Now she had to walk outside next door to see if their washer is working. The one in her complex is not, for the millionth time! There is something constantly not working. Air conditioning this summer, a month to get a refridgerator, drains backing up, garbage disposal backing up. .. The so called secure complex has a front door doesn't shut and lock most of the ti.e. A couple months ago it was hanging by one hinge. Every floor used to be locked, that disappeared. The list goes on. I will assure you I'm going to be making a lot of noise and talking to any recourse legally. You're slumlords! No stars!

Negative experience: Possibly the worst managed apartment group ever!

Negative experience: I had an extremely negative experience with the application process for a complex managed by Richdale Apartments. I would take this as a cautionary tale if you are applying to properties managed by this company- the people working here are uncompromising, unprofessional, and poor communicators that do not care about anything but your money. They took my $250 application fee and didn’t refund it, but what bothers me more is their attitude and their refusal to take any accountability. I had an application in process for over 30 days. Long story short, I received very minimal and unprofessional communication from their underwriting office that prolonged the processing of my application. I was still interviewing for jobs in the state I was applying, but had proof of current income that exceeded their requirements, a well above average credit score, a willing guarantor, and offered to pay 6 months rent up front to make them feel more comfortable about my financial status. Despite this, their underwriter, Tameka, demanded that I pay the lease completely in full or they would waitlist me and refuse to refund my deposit. Reluctantly, I agreed to their terms. It took the underwriter over 10 days to send me the breakdown for what I would pay, and she refused to send me lease terms prior to sending tens of thousands of dollars to the company. She was very rude to me in email and over the phone. She blamed me for the delay, despite her office failing to respond to me in a timely manner. I wrote an email detailing the unprofessionalism of the underwriter to the leasing office. It took 7 days to be acknowledged by the staff member I sent it to- though she had been out sick, to which I was very understanding. She immediately sent it to her supervisor and said they'd get back to me ASAP. However, 10 days after forwarding that email to the supervisor, I had still received zero communication, and could not get ahold of them via email or phone. I had to drive to the office to get them to speak to me- which I would have done earlier but I was dealing with most of this while still out of state. I don't understand why any professional, self-respecting supervisor would receive communication from a disgruntled prospective tenant, and never reach out to them personally. Though after meeting Barb, I am not surprised. In the time it took to provide me with what I needed to pay in full, the market rate of my floor plan had decreased by $100/month. I requested that they fairly adjust my rate to the market rate, as the delay was due to their unprofessionalism. I felt it was the least they could do. After many conversations with leasing office, the underwriting office, and the supervisor, Barb, they refused to adjust my rent to the market rate. They continued to blame me for the delay, and not on the fact that even though I agreed to their terms, it took their underwriter an unreasonable amount of time to follow through. The supervisor, Barb, told me they would still love to do business with me if I could "get over the money" issue. This infuriated me, and I told her frankly that it wasn't about the money. I had proven to them almost a month earlier that I had the money to pay for their lease. However, they refused to do the bare minimum to take accountability and do right by me as a tenant. To be clear, I was not asking for a discount. If I withdrew my application, they would have put the apartment listing up for EXACTLY what I had asked for, and would have to go through the process of finding and screening an entirely new tenant, just to rent it at the rate I requested. They were obviously trying to squeeze as much money as possible out of me. While I know my circumstances are unique, it was a glaring red flag at the lack of integrity of the business, and showed they do not care whatsoever about doing right by their tenants. I would think twice before giving them your business, or even applying, because even if you do everything to comply and they screw it up, they will take your money, and take zero accountability for their actions.

Negative experience: I waste over an hour each month simply paying my rent. Every other month the person that helps me leaves. As far as on site management - non existent. Trash overflowing. Pool shut down multiple times. Add on charges that are mandatory such as trash pick up - and they don't show up half the time. Everyone that lives here seems to have a yapping dog that doesn't shut up. Very disappointing.

Negative experience: I have lived in three different Richdale apartments in Omaha, NE. the first one was Lionshead. decent apartment, had in house washer & dryer. then I moved to Inverness in La Vista. HORRIBLE COMPLEX/APARTMENT. they told me they’d have my keys ready & at Alpine (this was around New Years Eve) since they’d be closed, but Alpine was closed, too! my family was homeless iwith a u-haul for 2 days! when we FINALLY got our keys, it turns out no one had cleaned the apartment properly or even checked on it. the sink had backed up & became clogged so there was sewer water everywhere. it had been sitting there for so long, that the cabinets needed to be replaced. then after about a month of living there, the ceiling in the shower started to cave in & grow mold. they didn’t transfer us to Inwood until mid-March, AFTER the ceiling had fell. mind you I have a three year old with a compromised immune system & I was pregnant with my son. when they did finally transfer us, this apartment was clean. shockingly. but we faced the same problem, mold. this time is was in the corner by the bathub. that still didn’t make up for the fact that the handle in the tub was leaking. the. handle. they fixed it the eventually had a tile guy come in about three weeks before we moved out. didn’t even fix it just caulked around everything & called it good. had two different drywall guys come as well, & the one who fixed the bathroom was amazing. but the one who fixed the closet never cleaned up his mess or communicated what was going on. we talked with Dom from HR (who is very helpful & sweet) & terminated our lease. I don’t recommend living here. I don’t even know how they win “Best of Omaha” every year because they’re not that good for living.

Negative experience: Christenie with account services is EXTREMELY RUDE. SHE HUNG UP IN MY FACE AFTER I TOLD HER 4 TIMES WHEN I WOULD MAKE A PAYMENT. Yes she got yelled at. Who are you to hang up because you don't like the answer I gave you. THEN WOULD NOT GIVE ME HER BOSS OR WHOEVER IS OVER HER EMAIL ADDRESS. STAY CLEAR OF RICHDALE. In the beginning when I first moved here, it was great. Whoever these people they have working for them is TRASH. DONT WASTE YOUR TIME OR MONEY

Negative experience: There is no genuine concern for residents and their needs. They continue to take an unprofessional and lackadaisical approach to many things. Any issues that are brought up will be ignored consistently. Management constantly gives you the run around and could care less how many times you call, e-mail or show up in person. Talk about frustration? These things should be paid attention to. Instead of turning a blind eye and pushing people away, there should be more focus on fixing problems on a larger level.

Negative experience: I've never had a good experience with this company. They overcharge for absolutely everything. Horrible management. Lies too. I toured the model for my apartment and when I moved in it looked nothing like it. Old, unclean with all kinds of problems. If I were to talk to all their residents I would get the same reaction. Never deal with Richdale. I should have studied more of who owns my current apartment, I would never have moved in. Avoid if you can.

Negative experience: Poorly managed company. Do not move into any Dallas locations, just as bad. You will never get any sort of communication.

Negative experience: Don’t waste your time or money. They denied me for apartment due to their mistake and refused to take the time to fix it. It was an obvious mistake (on the report it said my monthly income was a $100, even though I sent bank statements and pay stub that showed different( 8k+). They gave me the run around when I was trying to talk to someone about it. They obviously just didn’t care. The underwriter was Bailey

Negative experience: This company owes me over $1,500. After viewing our 'move in ready' apartment that was covered in mold, with cracked bubbling walls, and a dryer DUCKTAPED to the wall. We returned our keys and demanded our money back because this apartment was not in livable condition, as well as it was filthy. They agreed, and said we will be receiving a check in the mail in 30 to 45 days. It is well past that. This corporate office must have no one working in it because all they do is transfer you to lines that will never pick up. I'm sure they are not answering because they owe me money. Please, avoid this company unless you want to end up in litigation. Absolute garbage company, with garbage customer service.

Negative experience: They are scammers. RUNNNN AWAY. They manage multiple apartments. Make sure it is not managed by this company!

Negative experience: After 17+ years residing at Lions Head apartment in Omaha, Nebraska, I regret to post this negative review because I would always like to give the benefit of the doubt and multiple chances for people and organizations to correct things, but enough is enough. Something needs to be said about the lack of services and professionalism that the Lion’s Head and the Richdale group staff failed to acknowledge and resolve. The entire culture and organization are on a downward trend, and the quality of services is atrocious. As a long-time resident, you do not expect to be treated this way, but no one cares about providing quality service. It’s all about the money; it’s a shame even to feel this way and to experience it. Each year rent has gone up significantly, with no service in return. Maintenance requests must be handled, often waiting weeks for attention and resolution. Additionally, numerous phone calls to management and am still waiting for a reply. The lack of service regarding amenities, the indoor fitness center, and the swimming pool could be better maintained, despite numerous requests to have it serviced, restocked with napkins, and soap, needing the right temperature with the pool, etc. The list goes on and on. Despite being patient for weeks, it’s uncalled for to have to wait on services if you are paying a premium. The organization has high turnovers regarding employees; not sure if the management is aware, but attention to detail goes a long way. When I first moved in, I did not experience any issues, as the Lion’s Head apartments and Richdale group team were very responsive and took care of customers as if they were their own families. That is no longer the case now, as it has made it difficult for me to even stay at a place where you are not appreciated or valued as a paying customer. I regret to inform you that I will be looking to move out as soon as possible. For those considering Lions Head apartments or any apartments that the Richdale group manages, I would be concerned as you may encounter the same experience as I have. Be prepared to be mistreated, not valued, and to pay a premium for your stay. Hopefully, management at Richdale acknowledges this review and makes immediate changes for the betterment of the residents and the organization. Kind Regards, Disgruntled customer

Negative experience: They left my brother without heat for 9 days despite multiple requests for resolution. There was also a leak above the kitchen. The leak was fixed but they left a big hole in his ceiling. The customer service locally and on a corporate level are -5 stars

Negative experience: Worst Customer service ever, they are quick to take your money and charge you a ridiculous amount for security deposit but when it comes to your refund; you can’t get a hold of anyone. The office doesn’t answer, neither does corporate and forget about emails. Don’t know how they are still in business. Reporting them to the BBB.

Negative experience: Extremely unprofessional at The Kensington in Dallas, TX. It took multiple work orders for a hole to be patched where roaches were coming from. The lining on my tub started to peel and I have submitted multiple requests over months that just get marked as completed. Do not work with this company if you can help it.

Negative experience: Lived Here for almost 10 years. "property manager" is an angry, make people beg lady. I will not be renewing, they can find 2000 a month somewhere else. Worst renting experience of my life.

Negative experience: So I picked up the keys to my upstairs apartment on the morning of February 5th 2021. With movers in tow I was highly annoyed that the apartment was filled with maintenance men installing the appliances and light fixtures, greatly hampering the efforts of my movers. Not to mention the apartment wasn't clean, blinds dangling off the window, dirty water in the tub and dust everywhere. So it goes without saying we wrote a negative but truthful review. We let corporate know about our displeasure and went back and forth with Bre Clayton from the corporate office about the condition of the apartment Fast forward to one year later instead of getting a lease "renewal" notice we received a certified letter from Bre Clayton from the corporate office stating that our lease "WILL NOT" be renewed. Mind you we have always lived by the rules and regulations of Saxony. Never been late on rent, never had a write up or complaint, and have always been courteous to neighbors and the Saxony staff. Although we had zero interest in renewing our lease, I wanted clarification on the letter. I contacted Ms Bre Clayton from corporate thinking it was a clerical error, however Ms Clayton validated the letter. She claimed a group of people at the corporate level known as the "committee" decides which lease is renewed or not, and they don't have to give a reason why. So in other words I got denied because she didn't like the negative review that was written a year prior Very unprofessional and petty to let a justified bad review dictate renewing a lease or not. I expected better treatment as a veteran and a renter with an unblemished record. UPDATE So I got the dreaded itemized move out letter from the corporate office. I was charged 64.00 for two supposed rug stains. However, a professional carpet cleaning was done which the technician noted on the receipt that there were no visible stains.

Negative experience: Is anyone else having trouble reaching their corporate office? they owe money and the apt complex just forwards me to the corp office and the corp office always sends me to voice mail. it's frustrating, any advice?

Negative experience: This is an absolute joke of a company. No one is ever in the office. The property manager Jill is never anywhere to be found. Calling corporate, literally not once have I had someone answer. No one answers emails. The only way I’ve ever gotten someone to talk to is by not paying rent and having collections call me. Apartments are nasty but they claim “luxury” and charge luxury prices. My appliances are from 1998 and the walls are literally crumbling apart. If you’re considering a Richdale property you should first consider being homeless honestly. It’d be much less annoying

Negative experience: Would give them 0 stars if I could. These people never do right by tenants. And can’t maintain basic needs of the complex wood lake on the bayou.

Fantastic experience: Have lived in different Richdale apartments in Houston and it has always been a great experience!

Negative experience: SLUMLORDS This "Group" is awful. They never get back to their tenants' requests for basic maintenance calls cleaning calls and safety calls. They don't care about the tenants at all, all they care about is if you pay rent. At certain properties we have people living with their apartments being flooded every time it rains. Other people are just entering apartments through windows. They evict the wrong people and just trash all of their belongings. They don't apologize but give them a measly $200 and push them aside. PLEASE! Don't move to any of their locations! THEY ARE SLUMLORDS

Negative experience: I had moved out of Tuscany Court, a richdale complex in Houston TX, on may 21,2022. The services was horrible while living there but after I had applied to another apartment complex, they stated that i owed $309 but when i checked the itemized statement, they had taken that $309 from my $400 deposit then decided to add an additional charge of RENT from 6/1/22-6/10/22 and other charges after the new complex called them. both ladies at the front desk stated I should not have the charge at all and to call corporate. I called corporate several times and the employees don't even know the proper hours of operation. One told me they would be available 10-4 and then when I called again, no one in that department was available. The corporate office loves to give the run around and add unnecessary charges. stay away from richdale group apartments if you can, they don't know what they're doing.

Negative experience: Thieving liars! A zero star option should exist for garbage management companies like these. The complex itself left us with mold forming above our shower then assessed us an exorbitant cleaning fee due to the smell after we left, claiming it was cigarette smoke. Nevermind the fact that my wife has never touched a cigarette and I have been free from cigarettes for more than 12 years. If you find yourself considering living in a Richdale community you should strongly consider the more obvious and comfortable living situation of homelessness.

Negative experience: A $250 gift card for what you put a young Mother and her three children through? You should rename your company, Cheapdale Group.

Negative experience: Emptied out the wrong apartment, threw away an entire apartment worth of the wrong stuff (7 full dumpsters), and then refused to give a public apology, instead shifting blame to the movers they hired and sent to this unit. Absolutely trash.

Fantastic experience: I just want to acknowledge Sharla for always going above and beyond, she is AMAZING! Any problems I had or situations that I was going through during this pandemic she was right there ready and available to find anyway to help.She is an absolute gem and Richdale is lucky to have someone like her apart of their team. Thank you again Sharla for being an amazing caring human being.

Negative experience: This company is so desperate they had the audacity to visit our property and try to steal/recruit our maintenance team. Sleaze Bags… I’ve also heard they do not pay their Leasing Consultants commissions. Uh, no thanks PoorDale Apartments

Negative experience: Poor management company

Negative experience: Had okay relationship while at lions head. The big complaint was the maintenance team was awful. Would fix something unless a major problem. Now my wife and I have had storm damage at our place at Biltmore. Have had issues for 34 days now. Still no ceiling. Please avoid this apartment management group. Update : almost 2 months after storm (51 days) we have a semi completed apartment and now we have water again. We hear from Richdale/Biltmore on google review more than we do actually on the phone. May need recommendations on a lawyer. Idk.

Negative experience: I wish i could give this group of apartments zero stars. They are horrible. I have had mold, broken burner, broken AC, broken bathroom fan, washer started smoking, bugs EVERYWHERE and so much more. It is extremely overpriced and no one ever answers the office phone. Maintenance doesn’t show up unless it is an absolute emergency and even if then it’s sketchy. Please take me advice and do NOT live here. Save your money and live anywhere else.

Negative experience: Your deposit will not come back to you. Believe me, they will not return it no matter how clean and nice you are.

Fantastic experience: Cherrie at Move Out Deparment of Richdale company was the kindest and most helpful person i ever came across during my stay there. Many either showed me passive aggression by giving attitudes or were not helpful at all. Cherrie is quite responsive and helpful kind lady, who’s truly there to resolve your issue.

Fantastic experience: Gloria Alvarado is the best CSR I've ever experienced in 40 years of doing business. She is a real pro . She does her job exceptionally well, not only because its her job. No she has it in her blood and you can't teach that. I would hire her away and give her a substantial pay increase if I were looking for a CSR because she is way more than that.

Fantastic experience: Alex is the best, if you need anything.. a quote, service, or any question she is always there to help. Hardest worker and great costumer service. Ask for Alex when you call!

Negative experience: Very sad most of the reviews are with them not returning security deposit and for very same reasons. For the same Kris person in corporate. Not sure how everyone being charged for the kitchen counters. Same issue with me. Wonder how better you guys would be if you address this. Doesn't seem like you want to address this. 1 bad review even if it keeps just 1 person away keeps you at loss. Lol

Negative experience: I do like the style of my particular apartment. It has almost a cabin feel. The leasing office people are nice. HOWEVER, the corporate of rRchdale just take your deposit money with no real evidence and run. I have had a back and forth email chain where they ignore my questions and refuse to give me an invoice and proof that they spent ~$450 on cleaning my carpet (6 stains) (Also, small apartment). They finally said I would get an invoice within 24-48 hours. That was 2 weeks ago. I would not go with Richdale just because their corporate is impossible to work it. As far as I know, there is no invoice and they just pocketed my security deposit money. Also I never received any formal or officially document to show what they spend my security deposit on which is highly illegal now that it's been literally 100 days (May 20) since I moved out and 66 days since I informed them that I never received one. And I am not hard to find, I still live in the same apartment complex. Also I never write bad reviews because I am one of those people that thinks "benefit of the doubt". This is literally my first bad review ever and I waited over 2 months before writing this to see if they could make up for their mistake. I just want my security deposit back like I deserved instead of being scammed.

Positive experience: Thank you for doing the right thing. Changing from 1 star to 4 star. Thank you from myself and my family

Negative experience: Never Rent from this Company. You will have issues and their "customer relations" team will give you the run around. We've been out of our apartment for 18 days now. Its been 23 days since we requested a hole in the roof be patched and a raccoon removed from the attic space. We've suffered water damage and likely have mold in our apartment. We've had brown/orange/black water the entire time we've lived here. Don't believe me? Check out the videos/pictures.

Negative experience: This is the worst leasing company I have ever used. They do not care about people or the properties they manage. I am largely pregnant with 4 children and have not been able to live in my apartment for 18 days due to flooding cause by a hole in the roof that also led to an animal problem. Now they are unwilling to negotiate an acceptable compensation or a plan of repair essentially pushing us into a constructive eviction. DO NOT LIVE IN ANY OF THEIR PROPERTIES!!

Negative experience: Today someone broke in our up stair neighbors apt so sad. I called the cops they said they needed to talk to someone from the apt, so I called corporate. Guess what they did? Someone answered the phone(happy they did), I told them what happened and the cops needed to talk to them... guess what that person did she hung up on me!!!!! These people do not care about residents. Do not live in any of their apartments

Fantastic experience: My first visit to Tanglewood Apartments was with Janet. She was knowledgeable , very easy to talk with and ask questions, and was a pleasure to meet and explore Tanglewood. My second visit was to complete the application process and finalize my decision and choice of apartments. I met with Hannah who was also extremely knowledgeable, very patient and respectful when I had some problems with the online application. She went the "extra mile" to solve the issue. It was also a pleasure working with Hannah . The other person I would like to compliment and thank is, Karen Foster, who responded through email and phone immediately when I had some questions. She took the time to understand what my concerns were, was very patient, knowledgeable, and so easy to talk to. In addition to all of the wonderful amenities offered at Tanglewood (and the location), you also provided all the necessary information, e.g., tour, handouts, etc. I want to thank you for a great experience and especially for your great team at Tanglewood. Sincerely, Terry Thorpe

Negative experience: Old school in AP. Has to be manually write detailed information on the invoices. No improvement in AP workflow

Fantastic experience: Just wanted to say, that Dezra Bowers has been extremely helpful with regards to explaining and signing my lease renewal, There were some changes that i did not understand, but she took time to explain them to me, and answered all of the questions that I had, and was very professional. Customer service is very important, in all businesses, and she was there to assist me, in multiple calls.

Negative experience: Everything was great until I moved out and got a bill from a collections company for $5000. When I called Richdale, they refused to discuss it and said all communications had to be handled by the collections company. Never got a bill, despite speaking with the manager once or twice after moving out. Nothing about an outstanding balance was mentioned. My rent was $1050/month and they kept my deposit. I gave notice, but if I hadn't, that would still only be $1050-2100. The apartment was in good shape when I left. So how did we end up at $5000?

Negative experience: Based on my 3+ years as a resident, I emphasize that you should not rent from any Richdale properties. They do not take care of them, and continually raise the rent by $80-$100 per month each year. When negotiating a short extension due to a family health matter, they refused. They have no compassion for real life issues and are only interested in lining their pockets. After I moved out at the end of my lease, and turned in my keys before the end of the month, they elected to charge me for two weeks after my lease expired and kept my deposit to cover part of that. DO NOT RENT FROM RICHDALE. You will regret it at the end.

Negative experience: Lived at Preston Village for a year and I've never had so much trouble living in a complex before. We first paid our rent online, on time, but they never received payment due to their system having an error. There was no notice of this so they charged us a late fee. We were no longer able to pay online because of this and switched to money order. Anytime we would call the office or need something they would NEVER answer. The area isn't very safe either. One time we had experienced people knocking on our door and covering our peephole. We told the complex this and they did nothing - they didnt even warn their residents of anything. They also failed to give us notice on anything and never informed us of our requirement to file a 60-day notice of leaving, no mail, email, nothing. They are aware of this issue and of the fact that we've already moved out and they're renewing the lease regardless. Ridiculous. Find a complex that actually cares about their residents.

Fantastic experience: Beautiful property ! I moved here (Woodlakes Oaks) ,7 years ago and I have really enjoyed my stay. The staff is friendly and professional especially Bianca. The location is not far from attractive places like the City Center, Galleria, Memorial City Mall just to mention a few and the rental prices are very good considering the size of the apartments and the great location! I would highly recommend it, if you are looking for an apartment in this area.

Positive experience: Just wanted to give a big Thank you to Karen from the office at Woodlake Oaks Apartments. I was having an issue with my ceiling from my apartment leaking and due to the moisture it was beginning to spot mold . I called the front office and reported it several times . It did take a few months for it to finally get it fixed, but at the end of the day . I was happy . I understand that theyre busy with other residents . So I patiently waited. So again thank you Karen . And also a big unexpected thank you to Chad from the corporate office . Like a few days after the ceiling leak was fixed . He took the time out of his day to call and check up on me . To see if I was satisfied with everything and to see if I needed or had any other issues he could help me with . Totally did not expect that from corporate office . Thank you Chad . You guys rock And truly care for your residents . And it shows when you reach out to your residents just to make sure things were taken care of . Little things like that make a big difference in my book. -Laura Estrada -

Negative experience: Avoid Richdale and Slosburg at all costs. The Richdale Group is currently defrauding me of my security deposit. I provided them detailed photographic evidence of my damage-free apartment (before and after/move-in and move-out), they sent me blurry pics of someone else’s damage, are ignoring my photos, and are illegally withholding my deposit. It’s apparent to me that they are doing this, or some variation of it, with all or most of their tenants. If you have a similar experience you can call the Omaha Police Department and reference Information Report #AP09777. I have also informed BBB and the Nebraska Attorney General’s office.

Fantastic experience: Excellent service.

Fantastic experience: The apartments are absolutely beautiful!!! I absolutely love all of the staff and would highly recommend any Rochdale property!!!

Fantastic experience: I currently live at one of this company's properties. I cannot say anything but nice things about the management. They really taken the time to listen to me about any issues we may have in a timely manner. My family and I have been extremely happy with them. It's a good community to live in. I lost my card the other day and someone there was courteous enough to take it to the front office for it to be returned to me. This does not happen often. Thank you for all you do!!

Fantastic experience: Good staff to deal with, the staff deliver on all the promises made.

Fantastic experience: Wonderful apartments with great amenities, the staff are absolutely wonderful and it’s a pleasure to deal with them.

Fantastic experience: Clean apartments, friendly staff and very attentive.

Fantastic experience: I have had a great experience working with Mr. Pablo Velez, who was our leasing underwriter. Simply Wonderful, Jermaine

Fantastic experience: Very Impressed with how the Richdale Group at the Corp offices has handled my concerns. Kim McDonald responded quickly and let me know each step of the way to handle and resolve a billing dispute that I had on apartment in Houston. This is uncommon. Thank You Richdale Group.

Fantastic experience: I only have good things to say about Kim McDonald she’s been great she has always helped me with my account since I moved and always been so nice with me ..

Positive experience: Chatted with one of the staff. They were very patient in answering all my questions and helped me with using the right filters while I was searching for an apartment.

Negative experience: The will lie to you, I was told I could get my deposit back and then was given papers to sign that said otherwise. I tried calling the manager and was sent to her voicemail until she left the office. They took my money and refuse to give it back.

Fantastic experience: My husband and I were apartment hunting for a about a year and looked at this location various times throughout that time. At first we were not sure about it, but then they got new management and we had the pleasure of meeting Stephanie and her staff. They helped us get ready for the move in to be painless and quick. The best part? When the initial apartment that we were looking at became no longer available, Stephanie took it upon herself to find the perfect fit for a newly wed couple! We honestly couldn’t be happier about the unit we got. Great view! Amazing space! The energy is clean and feels like home. If you are thinking of moving and aren’t too sure who you can trust in the market, take my word and trust Stephanie! She cares and makes sure things gets done. Looking forward to making this apartment home!

Fantastic experience: I’ve been living on a Richdale property for four years, and will probably continue to do so for the next four! I barely ever have an issue, but when I do it is always resolved in minutes thanks to Kim! She is quick, thorough and professional. Honestly, she’s one of the biggest reasons I love Richdale so much! Thank you Richdale, and thank you Kim for making my life easy! You rock!

Fantastic experience: Great customer service, I will definitely recommend to friends and family.

Negative experience: Absolutely atrocious behavior and customer service. They caught me on 1 lease violation for having two pets and without notice, demanded I pay $1,000 even thought pet fees are $500. After having a 5 minute conversation with a department head, it was agreed I pay $500. Every month after that I was harassed and over charged with more “lease violations”. When asked to prove their claims, the charges and violations disappeared. There’s a reason this company has such a low rating.

Fantastic experience: I used Richdale Group for a move to Huston.I had the best experience.Customer service was amazing.I would highly recommend them.

Fantastic experience: Warm and professional.

Fantastic experience: I lived at a Richdale property for over four years and had a great experience with everything from maintenance and the leasing staff, to the well kept grounds, all the way through the move out process. It was a smooth transition and would recommend Richdale to anyone considering a new apartment home.

Fantastic experience: I’ve had nothing but great experiences with Richdale, accross several of their properties. The staff is always very helpful and patient. I will be leasing with Richdale in the future, without a doubt.

Negative experience: DO NOT MOVE HERE. Cheaply built and horribly put together. Bug infested, car break-ins, over charging on rent, no insallation(if its 20 degrees outside its 50 degrees in ur room, and that's with a space heater and the furnace up to 75). Water leaks have been constant, sewage backups that come up out of your shower (DISGUSTING), and an inexperienced maintenance team that, if they can't find and fix the problem immediately, your SOL (all of these issues were reported numerous times and they did nothing). The only reason I would ever live here again is if they paid me. Kensington Woods is a joke and so are the people who run it.

Negative experience: My wife and I lived at a Richdale apartment and was getting harassed by a racist stalker at our apartment. We informed Richdale of this and did nothing. After it became a news story they "agreed" to move us to another one of their properties. They would only move us if we signed a new lease. When we moved we were charged with a slew of charges including breaking our lease. When we went to the apartment office they said that it was an error that they would fix but the corporate office kept putting the charges on the account. When we refused to pay they hit us with another termination and now I have two "broken leases" on my record. They are a horrible company who does not communicate.

Negative experience: Good facilities and location relativity old apartments and appliances. Poor customer service and unprofessional staff in the biltmore leasing office.

Negative experience: Bad customer service, very poor maintenance on all their facilities, when you move out they try to charge you for everything new carpet, new paint, new cabinets, new drywall, ridiculous how the try to rip off their new and old residents that's why I decided to take my business elsewhere. Corporate office accounting department never answers their phone and when they do they are very rude with no professionalism and hang up the phone on you, leave you with a bill that makes no sense what so ever. Kristi Kayser shouldn't even have a job at this place no customer service what so ever. They will do anything they can so they can keep your deposit and make more money off of you at your move out. Pictures are from My bathroom ceiling took over 2yrs to get fixed correctly because they were so cheap and not want to replace the drywall but the want to charge me for paint when I moved out so they can cover up more mole in the rest of the apartment complexes. When I moved in the carpet was all dirty and used up and they didn't want me to replace it oh please...