PURE Operating LLC

Fantastic experience: Frank Very good service. Thank you, Frank.

Fantastic experience: Did a perfect job at answering my questions and needs fast service!

Fantastic experience: Jiro was vary helpful and whent out of his way to help a disabled guy aka me. He has scent a msg to fruit office to help me with my animals all four therapeutic animals as well as helped me pick out a apartment and get things ready. Now I just have to wait for a return call. Jiro was really good at getting the info I needed in a timely fashion pulse he cares it's in my honest opinion he need a raise due to going the extra mile with me before he Evan knew I was disabled witch is a good thing it makes disabled people like me have a easier conversation so I'll rap this up with few parting words jiro is smart kind and helpful try not to lose him he seems really good at his job . sincerely Angus jones

Fantastic experience: Ana has done a great job taking care of all the issues I’ve had. Good experiences over 3 years

Fantastic experience: Ana was very helpful in my search for a rental home!

Fantastic experience: Very respectful and was able to get me connected with someone immediately thank you so much and thank you guys for working with me.

Fantastic experience: I sent an email to PURE Operating that my furnace had quit on Sunday night. Frank scheduled HVAC service immediately on Monday morning. It was taken care of by lunch time. Great service. Thank you!

Fantastic experience: Between Mindi and Ana, they both have been BEYOND great with helping me and my family get through the process of getting into our new home. We greatly appreciate your help. Thank you both kindly, God Bless!

Fantastic experience: John was quick and efficient and made sure to leave my apartment spotless! He was great at communicating and updating in a timely manner !

Fantastic experience: Mindy was very helpful, professional and easy to talk to and work with…

Fantastic experience: Denice was very helpful and patient with all my calls and questions! She deserves a raise. Thank you, Denice

Fantastic experience: I had been having some issues with my rent and setting up Emotional Support Animals paperwork, Ana Ramirez has been a trooper looking up and solving any problems I may have. She is a joy to call on with any questions or problems.

Negative experience: Our basement flooded due to a broken dishwasher line. We our extremely disappointed with the lack of communication from the property manager. The carpet layers have been ready to go, yet we've received no updates, no timeline, and no response. There has been no urgency shown at any point. After two months we are still waiting for carpet.

Fantastic experience: Mindy was very polite and answered all my questions as a first time rentefrank was verÿ attentive and really attentive to my needs at the apartment

Fantastic experience: Jon from maintenance through Pure Operating is the absolute best. He has been extremely prompt to responding to any sort of maintenance requests from our house rental and is very flexible to work with in arranging time to come out when tenants are home for maintenance. Very nice and super reliable. Thanks so much Jon!!

Fantastic experience: Mindy Thibault was helpful from the very beginning. Answered all my questions and despite me moving from rental to rental, her generosity and sincerity transitioned my move to feel like I was “going home”.

Negative experience: PURE has shown to be the worst service in property management. They were attentive during the on-boarding, but that all stopped as soon as they had a signed agreement from us. Our representative Mary Anne Doner hardly communicated with us and oftentimes I had to reach out to her 2-3 times to get a response. I’m still waiting on details from the Operations Manager, Rich Miller, but the last heard from him was back on September 26th, 2025. Again, that is with multiple follow ups. Some key items that occurred while our property was with them: 1. They FAILED to properly renew a tenant lease agreement. We had advised them of the upcoming renewal date and re-sent the original agreement multiple times as they had put the wrong information into their system. Even with all the follow-up and reminders from our side, PURE did not secure a rental renewal even when we gave them an extra week past the expiration date. PURE also didn’t take any steps to ensure the tenants would be out of the home should the agreement not be signed. The tenants ended up staying an extra two months with no enforceable agreement and us not having an option to get our own team into the property during that time. 2. They FAILED to complete basic and necessary repairs. These were not optional items, but ones that were required by a City of Omaha Inspection in May and previously noted on PURE’s own inspection in March! Mary Anne and Rich’s response was that it was too difficult to arrange while the tenant was there and we had to reschedule the follow up City Inspection twice. 3. They charged us for services, labor, and materials that NEVER HAPPENED. I received confirmation from Mary Anne on July 23rd, 2025 that all materials had been purchased, but none of the work had been completed. We advised PURE that if they could not complete the work prior to us taking back the property then we would complete the necessary repairs ourselves, and that we should be refunded any charge to our account. Instead, PURE still charged the whole cost for those materials and labor during the final settlement process. When I brought it to PURE’s attention, Rich Miller said he would look into it. That was back on September 26th, 2025 and as of today I still have not received a reply back from him even with multiple follow ups. 4. They DID NOT make accurate reports on the condition of the property. They performed a pathetic excuse of a check-out when the tenant left and indicated that there were no issues at the property. We thankfully had our own real estate agent arrive at the property on the day the tenants moved out and take a walk through video of the disgusting state of the property. When we presented this to PURE, they simply said they would note it. They still, over three months later, have not provided an updated check-out report showing the state in which the home was left. I have a whole email chain of our communication since the beginning of May 2025, documenting our conversations. Most of the replies we do get are either excuses, vague template replies, or promises to improve communication which they then take weeks to follow up on. The few phone calls I have had with their team have left little to be desired as I was either talked down to or made false promises to have a follow up at a later time. To this day I still have not had the exit call that I was told to expect. They have not taken any steps to make this situation right and still have not answered on the false maintenance charges to our property. If you are a landlord, run. PURE is not worth the headache. Edit: In response to PURE regarding this comment, if you read the attachments (or any of our email communication) you would see that these services were not performed. That's the point. You charged us without the work being completed or even delivering the materials you supposedly purchased for the work. This is unethical behavior on top of poor communication.

Fantastic experience: Thank you so much Frank for the rapid response to my request. Everything is working good now and not so cold now.

Negative experience: 5 Stars for Wilfred Cobb and Steve Cymbalista! They both are Awesome at what they do. I've had the pleasure to meet both gentlemen while making repairs, both very knowledgeable and explained to me what they were going to do before doing it. I appreciate the communication and I appreciate them wanting to get the job done correctly and in a timely manner. Keep up the good job guys!!! I'm changing my rating from 5 stars to one. 2yrs after I gave them a positive rating, I had a maintenance worker enter my rental without permission to so-call put up smoke detectors and carbon monoxide detectors that were already up. It took for me to send a letter to just about everyone in administration for them to respond to me. Now 3 weeks ago maintenance came back to my rental to fix somethings, and one of them used my bathroom and left feces all over my toilet. *see photo below* .When I initially made the complaint Carlos was the ONLY one who apologized for such a disgusting act. I again sent a letter expressing my frustration and explained that I would be replacing the toilet seat and that I should be refunded for the new seat. It wasn't until I sent another letter to Blaine Stratton, (who I'm not even sure is even the property manager anymore over my rental) was I given a call. It took almost 2 weeks after the incident for anyone from Wistar to get in contact with me. Only to say I could go ahead and replace the toilet seat.... As if I needed their permission to do so. I'm sure anyone in my position would be highly upset to come home to a toilet with smeared feces on their toilet. With COVID still present as well this was and is DISTURBING to find someone's body waste where I sit MY behind. A refund for a $10 seat at that, that's the best you can do Wistar I'm usually very un-problematic, but this was the last straw. Did I mention I had to call MUD out to shut my gas off on my stove because whoever was so-called working on it left it to where there was a gas leak. So I came home to a home reeking of gas. If I'm not mistaken Wistar lost an employee from a house that blew up on her. Again, I didn't get an apology for the gas leak either. So if you're reading this review I caution you very highly to look for another property management place to rent from because Wistar is not the place.

Fantastic experience: Assistance was excellent and Rico was the guy that made my day. All questions and answered and expectations was a game changer. Highly recommendable

Fantastic experience: Mindy was great help with finding our new home and made the transition easy. Thank you!

Fantastic experience: Absolutely fantastic experience working with Mindy! We recently had to transfer to a new unit, and Mindy made the entire process seamless. From the very beginning, she was incredibly responsive, always keeping us updated and answering any questions we had right away. Her communication was top-notch, and she really went out of her way to ensure everything was taken care of smoothly. It’s rare to find someone so dedicated and professional. If you’re looking for someone who’s attentive, reliable, and genuinely cares about your needs, Mindy is the person to go to! Highly recommend! 5 stars all the way! ⭐⭐⭐⭐⭐

Fantastic experience: Rico was excellent...He assisted with all my questions and concerns...he was a joy to work with!!

Negative experience: To date, I've had great experiences with PURE Operating LLC.

Negative experience: I have been at pure for almost 2 years. I have never missed rent I take very good care of the property. I have nothing but good rental references prior to this. I have actually made upgrades to the property at no charge to them to get airflow into the home because they don’t have any operating windows. Obviously code violation but it’s a very minor fee and they can actually take up to 6 months to get them fixed with minimal blowback. I have raw sewage that has been leaking into my crawlspace for months possibly longer which in return now has a permanent sewage smell every time I turn the air on. I have had snakes infested in the siding of the home ( I’ve spent over $1200 on getting them removed and preventing them to come back. It doesn’t work). After speaking with neighbors, the last tenant had the same issue with snakes. I spent over $2000 on an air purifier machine to help combat the raw sewage smell that has riddled the house for the last couple months. Broken pipe in the crawlspace that very well could and should have been caught during their annual inspection, the maintenance man refused to go down there to look at it. Negligence at its finest. It’s been at least 4 weeks since they got the work order for the pipe and here I am still waiting for it to be fixed and dealing with sewage smell. Sent one plumber out and apparently he wasn’t good enough to fix it, so I’m waiting for another one to come, that was 2 weeks ago and I’m still waiting. The driveway is falling apart with numerous trip hazards, haven’t even heard a peep about that one. Ana then threatens me with fees, penalty’s and law suit over the remaining 5 months left on my lease. The whole time all I asked was to get out of my lease with no harm to my credit because the house is a nuisance to my health. The city is involved at this point but they take forever, and legal action is next. This is the absolute worse experience I’ve ever had. These pictures are sitting sewage water that both their inspector and first plumbing company neglected. Again this is sitting sewage in a home where pets and kids are. It has been like this for at minimal 2 months. They know about issues because there is brand new pvc in some areas. Update they have been scrambling to fix some of the code violations since I issued a 14-30. Sending different vendors out however Plumbing still isn’t fixed and Rich is more worried about addressing reviews then to address problems I guess. He has ghosted every phone and email attempt I’ve made and people are becoming extremely rude to deal with. I will be filing more complaints with the real estate commission and have every intention of getting a lawyer. They showed zero compassion to the situation and they have done absolutely nothing to rectify it, relocation, refund on rent not a single peep. Zero reason why this has gone on for as long as it has. I have spent thousands of dollars on top of missed time from my business to accommodate them. I will do whatever in my power to assure this doesn’t happen to anyone else ever again.

Fantastic experience: PURE really has turned over a new leaf by hiring efficient and speedy people like my contact, Frank. I was responded to immediately (which never used to happen) and they sent Wilfred who was outstanding, to fix the lengthy list of repairs. Finally, it feels like we are being taken care of as a result of these two.

Fantastic experience: Frank did a great job. He made sure everything was fixed and even replaced our broken kitchen faucet with a better one than we previously had. He was fast and efficient, thanks Frank!

Negative experience: Do not rent with this company. This company has demonstrated a complete lack of professionalism, integrity, and accountability. Communication is virtually nonexistent — phone calls, emails, texts, and voicemails go consistently unanswered. My experience working with Mindy was particularly disappointing; she was unprofessional, dismissive, and made little effort to provide assistance. Instead of addressing the issue, she forced an unwarranted charge onto our account simply to avoid dealing with the situation directly. Throughout our tenancy, this company repeatedly failed to fulfill its responsibilities as a property management organization. Despite their prior assurances, we were threatened with multiple late fees, and their handling of our MUD billing issue was nothing short of negligent. After a year and a half of silence, they suddenly demanded payment for a bill that had been paid and mishandled on their end. This experience has caused unnecessary stress, frustration, and financial strain over the past two months. It is abundantly clear that this company does not value its renters or operate with transparency. Their actions make it evident that profit takes precedence over professionalism or ethical treatment of tenants. Please think carefully before renting from this company — the experience has been deeply disappointing and exhausting and if I could leave no stars, I would.

Fantastic experience: I have had no complaints with this company. So far everything has been fixed in a extremely timely manner. Thank you very much Frank.

Fantastic experience: I recommend working with Mindy. She has excellent peer relation skills. She's very professional as well. She so polite and understanding. She definitely will make sure your needs are met. Very beautiful kind hearted woman. Very clean well kept properties.

Fantastic experience: Wilfred did a great job taking care of getting a replacement refrigerator quickly. Also thank you to Frank for following up.

Positive experience: I recently had a work order for air conditioning repair, and everything was handled professionally. The communication throughout the process was excellent, and the repair was completed without any issues. Thanks, Frank, for making the whole experience smooth!

Fantastic experience: I dealt with Ana and she was great. I ended up going a different route because the breed of my dog didn't fit the rules. Fair enough. Ana offered me a refund of the application fee since things didnt work out that I was not expecting. Refund processed within a day and she stuck to her promise. I appreciate the end result.

Negative experience: We had an issue again with our sink backing up on both sides(garbage disposal issue) , they sent out John Bacon(plumber) and from the start he was RUDE, also drove through our lawn as well as our neighbors with his music blaring . Then comes in the house with the worst attitude(so of course we gave him one right back). Was very rude near our 3 young children . He snaked the drain, and said " i left a little mess for you" & left. Under the kitchen sink our babies bottle brushes were completely black, water mess all over under the sink which smelled horrible ( when we went downstairs , the mess was worse than we thought. Food , water & black stuff all over our walls, floors , vacuum (which we had to throw out) and it smelled like straight sewer water. I myself had to clean up this mess from someone YOU hired!!! He was very unprofessional and we called the office to complain about their vender, they of course brushed it off because why should they care , they don't pay rent. We didn't get compensated for our vacuum, bottle brushes, they didn't even want to send out cleaners! Shortly after calling the office to leave John Bacon a bad review, he called my husband to harass him on the bad review!!! How pathetic! Thankfully they sent out Wilfred, we have always adored him , and one other maintenance man. The garbage disposal is being removed monday by Wilfred. At this point my review is mixed, because this was NOT ok. We have 3 small children in this home and seeing that disgusting mess was not ok! We are always ahead in rent by a few months and this is how we get treated??? Property management told us to watch our profanity yet if this mess was left in THERE home and they had to fork out money for a new vacuum etc, they would be cussing too!!

Fantastic experience: They are super easy to work with. Mindy has been the absolute best. She kept me informed every step of the way.

Fantastic experience: John Morante was great. He answering all my questions to the best of his ability and was very kind

Fantastic experience: Hello everyone, I will share with you my experiences with Pure Operating LLC in the field of house rental. Because with the real estate agent "ANA RAMIREZ" I have already found success on earth. I encourage you to choose Pure Operating LLC for your real estate agent.

Fantastic experience: I have nothing but praise and appreciation for, Mindy Thibault PURE Operating, LLC Assistant Property Manager. I work as a truck driver and struggled to complete technical issues with providing renteners qualifications. She not only assisted me but stayed after her regular work hours on a Friday to get it done. She is genuine about helping her clients and company make the process smoother and helpful. This was extremely stressful for me to navigate while working and she did not mind. She made it managable and got the job done. Her coworkers also apart of the team worked together to get us into a beautiful rental. One that my husband and I can welcome our grandchildren children parents and friends too. This has been our 5th year renting with different property management teams. I can say that it has become hard to find someone who cares and isn' t annoyed when dealing with clients. They have lost their professionalism, ability to relate as humans, and non responsive. That is the complete opposite with PURE LLC and the wonderful staff the currently have. Thank you for all you did!

Fantastic experience: Frank was exceptionally patient and easy to work with. He explained everything very well and I appreciated his help!

Fantastic experience: Ana Ramirez is always kind, patient and helpful. She responds quickly to emails and messages. Thank you for your great customer service! Our lease renewal process was virtually seamless. It was quick, efficient, and easy, thank you!

Fantastic experience: I’m happy with the Frank had great communication throughout this process of looking for a house I’ve tried scheduling other times with other agencies but this one is the only one that has had good communication with me

Fantastic experience: Mindy Thibault was a huge help. She answered every question, made everything super easy to understand, and kept us in the loop about how everything was going. I'm super happy and super thankful for her help. Definitely recommend her and Pure Operating for first time renters.

Fantastic experience: I am an active prospect and have applied before and got approved but the unit was no longer available. The great customer service I have got during my property search has been amazing! I have been getting contacted of new availability and the response time is so quick. I will definitely be renting with if I find something available! Thank you Frank for the great customer service!!

Fantastic experience: Mindy has been a tremendous help in our efforts to find a rental home. Shes been thorough in explaining processes, checklists of things to complete, and has ALWAYS been available to take a call for any questions we had. I would highly recommend her services and would 100% work with her again. Thank you for all you’ve done for us thus far!

Fantastic experience: Frank was very helpful to me as I had questions on how to set up tours. He responded in a timely manner and was very friendly!

Fantastic experience: Great experience the house is beautiful and spacious in affordable pure operating LLC I would definitely recommend if you’re in the market looking for a Home. Mindy gave us a great experience was very detailed and helpful I loved the whole experience and definitely highly recommend it to anyone looking also. Very reasonable and well organized and very detailed oriented I loved the whole experience with them

Fantastic experience: Pure Operating LLC was professional and timely in getting my investment property rented. They handled the tours, marketing, leasing, and much more. They have a knowledgeable and professional staff.

Fantastic experience: So far, the process has been great. We scheduled our viewing time and was able to look at our pace. Frank is our agent and he has been a great help. So far so good

Fantastic experience: Frank was very helpful & understanding regarding a property we were scheduled to look at yesterday. I was entering the serial number in the box instead of replying. Frank made my day!

Negative experience: This has been the worst expience I have had. The past 2 years this company bought out another. Lack of communication, inflated work orders, work not done correctly so had to pay for multiple visits, incompetent expectations, no accountability for their lack of yard maintenence, ensuring utilities are handled, negligent regarding work orders denied/put on hold by me yet they continue to approve nonsense without any information to myself or approval. In a short phrase, this is a greedy and completely abusive company. My home was not monitored at all as people walked in and out of my home and the basement flooded. Somehow a door is missing on the garage but they have no idea how and I am liable. Tenants allowed to add drywall without notice or approval yet every random work order is actioned (sinking floor, open a window that PURE painted shut, build a shower for them, move a fallen tree) where is the common sense?

Fantastic experience: Love how answered all my questions and they have amazing houses and can't wait to move in on the house we went look at it today people are amazing and very friendly and organized God bless you guy's for hard work. Thank you Frank for give us all the information we need to move in house appreciate all information you give us and hard work very organized and looking forward to continuing been with you guy's...

Fantastic experience: Beautiful home and easy to access and schedule! Frank reached out 2 days after the viewing and was able to answer my questions promptly. Very pleased with this process!

Fantastic experience: I can’t say enough about this company. Everyone has been so helpful and are so quick to help answer questions when I have them. They are extremely friendly and help put my mind at ease. Shirlee Joy de Asis was so quick in getting my service request pushed through and repaired in a timely manner. I truly appreciate it.

Fantastic experience: Have lived in a home managed by pure for about 4 years now. We have been fortunate to have good owners and Pure does a great job of completing maintenance, and hiring solid vendors. They have some extra charges, but I think you get what you pay for. Shirlee “JOY” De Asis always helps us out and makes it a pleasant experience to ask for things.

Fantastic experience: Excellent customer service. Thank you Shirlee Joy de Asia for getting our garage door fixed so promptly. Leasing from Pure Properties has been great so far.. Thanks again

Fantastic experience: Submitted a work request order for a leaking shower lever, Shirlee Joy De Asis got a hold of a plumber right away. The plumber came over the same day to look at the issue and was able to figure out what was wrong. Plumber had to purchase new parts and came back the next day to fix it. All in all, we were satisfied with both Shirlee and Perfect Plumber Inc.

Negative experience: Pretty sure they’ve broken the law; our furnace has been inoperable for 4 days and they’ve not fixed it or offered/supplied us with any alternative accommodations or heating devices. Temps INSIDE the home have gotten as low as 38 degrees. This is not the first time we’ve had to call for the furnace either.

Fantastic experience: Frank was great, the team has been very responsive and quick. Our experience before moving in has been 5 stars so far

Fantastic experience: Shirlee Joy De Asis was such a great help when we were having issues with our microwave at our rental. Great communication between all parties and we were able to solve our issue very quickly. We truly appreciate it!

Fantastic experience: Amazing! Mindy is very informative on the questions I have and understand what I need to know in easy ways without over explaining on difficult questions that don't make sense however she got it. She is a very nice and friendly, helpful and happy person .

Negative experience: Scheduled a viewing for one of their properties. When I showed up the maintenance man had just pulled up the for rent sign and was getting ready to leave. I asked him about my schedule viewing and showed him my confirmation on my phone, so he reached out to management and they said to show me the property, they were just taking it off the market..??.After looking at the property I received a message to fill out an application, but when I clicked on it the propywas not listed. Concerned I call and was informed that the property was rented earlier that morning!! No one notified me to not drive 30 miles or to not take the morning off from work. Completely unprofessional yet they still wanted me to fill out an application that cost $60 per person over 18, including disabled senior citizens. Just ridiculous. I am beyond upset with the lack of unprofessionalism shown today. They only good exchange that occurred was with their maintenance man.

Fantastic experience: The Maintenance Coordinator, Shirlee Joy de Asis, is great. Maintenance concerns are handled in a timely manner and followed-up on until the request is complete.

Fantastic experience: So far, so good with PURE. The maintenance coordinator, Angelyn Balcorta, promptly followed up with me in regard to my service request for my front door, which was fixed very well, as usual, by Wilfred Cobb. Wilfred is always a delight to work with. Ana Ramirez has been a go-to contact at the PURE office for, I think, all of the years that I’ve rented from them, and she is wonderful, too.

Negative experience: This company takes forever to fix issues. Our washer and dryer have been broken for over 2 weeks, multiple residents have put in maintenance requests and it has not been fixed. They cancelled my last maintenance request instead of actually fixing our machines. I don't see the point of being charged a maintenance fee when maintenance does not fix things. Also, their emergency maintenance line is useless. All they do is create a normal work order. Update: almost a month and they STILL haven't fixed anything

Fantastic experience: Quite literally the best property management experience we’ve had. Every maintenance request has been handled promptly, and our coordinator, Shirlee Joy de Asis, has provided top-notch service with clear communication every step of the way.

Fantastic experience: Shirlee Joy de Asis got the work order completed in a timely manner and she kept me updated throughout the whole process. She was very responsive when responding to my messages.

Fantastic experience: Shirlee "Joy" De Asis was so amazing with helping us get out issues fixed, she was very timely in her responses and very informative on the information we needed. Thank you so much for your help!! Definitely made everything an easy experience!! Always a pleasure working with her :)

Fantastic experience: I loved the house and how well kept it is. I’m very satisfied with prompt service from Frank. He was great making this process a breeze to view the property.

Fantastic experience: This company has promptly resolved every issue above my high standards. Ana Ramirez has done beyond an exceptional job at making this happen. Great company Great employees 5 stars

Fantastic experience: Hello, I had to submit a work order for the rental and Shirlee Joy de Asis was very helpful in guiding me through the steps to submit this ticket. The work was completed in a timely manner.

Fantastic experience: Out of nowhere, I started to have issues with my dishwasher. So, I contacted PURE PM that same evening. SHIRLEE "JOY" DE ASIS responded immediately the next morning with my concern! That was super awesome! SHIRLEE was able to coordinate the assistance I needed in a very timely manner. Keeping me informed the whole time until the issue with the dishwasher was resolved. I’m super happy to say, “the dishwasher works again”! Woo hoo! Thanks SHIRLEE! I appreciate you!

Fantastic experience: Frank in leasing was very kind and professional. He called me back fairly quickly after i left him a message and assisted me with my needs. The call felt a little robotic and ended quickly after my needs were met, but overall very helpful.

Fantastic experience: Shirlee De La Asis continues to get all are repairs lined up and completed very quickly . Both our heater and our fireplace went out at same time and now working perfectly

Fantastic experience: Really enjoying this company so far. They seem to care about whats happening and that is a relief. Requested a maintenance visit due to some not working/burnt out fixtures. They sent out John Kudlacz. Just the sweetest dude. I actually enjoyed hanging out with him, which is rare for me. Got everything done, and my daughter gave him a drawing. It was a good day. Also, the interface on their website is easy to use, and they're cool when you need something.

Fantastic experience: Accidentally left a voicemail for Rich thinking this was a different Pure Property management. Even though he knew based off my voicemail he did not manage the apartments I was at, he still promptly gave me a call back and even tried to help me with some of my problems from the other management company. I know who I will be going to next time I’m in the market for a lease!

Negative experience: Don't waste your time or money applying with this company! They'll tell you that u approved but u have to do a pet screening which takes a few days fine whatever! Then they send me message saying we sorry but someone else rented the place that you are applying for duck this company

Fantastic experience: Wilfred the maintenance guy was supberbly awesome very helpful and professional. He went above and beyond to make sure my work order was properly fixed! Thank you Wilfred five stars!!!

Fantastic experience: Okay, first off, everything about this apartment makes me not want to leave it. Like ever. lol. Kidding. Maybe. The management went out of their way to help me with a reasonable accommodation. It was done in less than an hour the day before I moved in! The maintenance gentleman, Gary, is the. Best. Always polite. Actually cares about the tenants and their pets and the quality of his work. I am so lucky and grateful I found this apartment. I’m not kidding.

Fantastic experience: Angelyn is always very responsive to my maintenance requests, the house is perfect 24/7 because of her and her team! John, Gary, and Wilfred are very friendly and enter your home respectfully, ready to assist and fix whatever is wrong. This team is great! We love our home.

Fantastic experience: Repair request and Repair got taken care of in a timely manner. The team is great. Thank you and Mr. Wilford for viewing, processing, and fixing the issue.

Fantastic experience: ANGELYN and her team are exceptional. Her quick responses and skilled team make every issue disappear like a puff of smoke. She's always there when you need help, handling every maintenance request with professionalism, care, and a touch of magic.

Fantastic experience: Angelyn Balcorta, with PURE, was professional, pleasant, and thorough in assisting with two simultaneous maintenance issues. They were quick to respond and frequently reached out to check on the status of the job, continuing to follow up until everything was completed to satisfaction.

Fantastic experience: My experience with the property manager Sarah R has always been wonderful She is extremely engaged in her work and takes it very seriously I've spoken to other tenants who appreciate her just as much. I hope she stays with us for awhile!

Fantastic experience: Angelyn did a good job communicating through text messages. Most recent was a service order request that was cancelled because I was not home. I resubmitted the request over the holiday weekend. The service request was completed today. Rosemary Smith

Fantastic experience: The person who has been helping with our maintenance request issues has been wonderful. Angelyn Balcorta is wonderful and has been extremely helpful during a very hard time for my husband and I. She is courteous and goes out of her way to keep me informed of what the situation is despite my being at the hospital. Angelyn Balcorta gets 5 stars and all of my thanks Once again Angelyn Balcorta gets 5 stars for quickly helping to repair the banister on the staircase. Thanks for always helping out.

Fantastic experience: Angelyn Balcorta went above and beyond to help us with our emergency plumbing problem. Excellent service. She promptly responds to any service issues and keeps in touch until the job is complete.

Fantastic experience: Working with Angelyn was wonderful. She took our maintenance issues seriously and worked in a timely manner to help us fix any issues. It was also great having her check in with us to make sure everything is going smoothly.

Fantastic experience: About to start my first lease with Wistar and so far it's been a great experience! I saw between 10-15 units before finally choosing one for this next move, and I was very impressed by all of Wistar's units - they were kept in much better condition than many others than I saw and it's clear that they take pride in what they do. They were also super communicative and easy to get ahold of - Ileana helped answer the 350 questions I had and was SO helpful. She was great to work with. Looking forward to moving in! ETA: it’s been over a year and I’ve been very happy! Angelyn has been great to work with for maintenance and things have been fixed super fast. Thanks for fixing my garage door opener Wilfred!

Fantastic experience: did an great job with giving me all the information I needed to make sure that a resident got their heat/furnace fixed. He followed up with me and the customer and we got it repaired and now have a warm and happy resident

Fantastic experience: Recently needed to coordinate roof repair at one of our rentals. Angelyn was amazing in communicating and coordinating the repairs. Honestly has been one of the easiest repair jobs we've dealt with. Very happy with the service

Fantastic experience: My refrigerator went out on Friday over the weekend and I received a text from the maintenance coordinator Angelina Balcorta she was faster than Jimmy John's!! She updated me daily with progress of replacing my fridge she was very concerned with the food I lost got everything handled got it approved and refrigerator is on the way! Great company and personnel Thanks for rental property! Pure Operating LLC.

Fantastic experience: Angelyn BALCORTA is Definitely 5 Stars ! She today took the time and leadership to bring my issues of a maintenance problem in my Apartment to a close and I just want you to know that she is the very best I have maybe ever seen v! She obviously has the talent and the energy and the personality that it takes to be in a position of her own making and not just doing it for herself but she was doing it to help others ! I am a retired executive from Union Pacific railroad and I have been working with people who were very involved with and very very good at their jobs but I find it very rare to find a a person who is willing to help others and then respond with the same energy that requires the opportunity for herself to thrive without being overwhelmed at all with the pressure of being in charge Or Being A Good Employee of the Company that she is r responsible for representing ! Angelyn is definitely 5 Stars ! I just hope that you and your company can keep her happy enough to keep her .! Because I know right now that there are consequences to not keeping her knowing what I do she is going to be a very valuable asset to your company for many years. In closing I would just like to say Thank You for having such a wonderful person who took very great care of me today ! I am very happy to your company and I will always remember this day as a great moment for you and I trust that your work will continue to grow and reach new heights of excellence and profitability in the future ! Thank you ! Jeffrey. R. Peer

Fantastic experience: This company has always treated me well. I've been with them for about 6 years. From back when it was Wistar Group, all the way till now. Really fast responding to repair requests, etc. No complaints. Also my property manager, Sara, is very helpful and easy to work with. I definitely recommend this company.

Fantastic experience: Angelyn Balcorta is very courteous and professional. She got in touch with me right away. Wilford the Maintenance man was awesome. He fixed everything in a reasonable time. My mother is disabled, she really liked Wilford. She said he was nice and personable.. Angelyn is very good at her job. She followed up with me several times to ensure all was well. Thank you. Angelyn and Wilford.

Fantastic experience: As a plumbing contractor, I really appreciate Angelyn Balcorta’s excellent communication and attention to detail when passing on a service call description. She makes sure all needed info is passed on and job is coordinated which makes it much easier for me to do my part. Thanks!

Fantastic experience: We are very happy with the maintenance services that have been provided. Angela, Balcorta is very efficient. She follows up as soon as she gets a request. She also contacts us after she has sent someone to do a repair. The maintenance staff is friendly and professional. We had a bathroom and electrical problem and they were taken care of right away. We needed a step repaired outside I put in the request last night they responded immediately and someone came out here today to do it, Angela Balcorta is great. we have never had quick response like this. Of course we don’t want things to need repair but if it happens, we know we are in good hands.

Fantastic experience: Etzban Banuet and Sarah Redding were absolutely delightful to work with! Etzban made the application process very smooth and clear as a first time renter! Sarah has been very communicative and responsive to any and all questions! Overall, I would 110% do business with them again! Thank you guys for such a smooth transition into my new house!

Fantastic experience: I had worked with Ana Ramirez in regard to renewing my lease. She was very professional, and super helpful throughout the process. The website experience was amazing. Navigating the signed documents was super simple. Thank you, Ana, for making this a great experience. I would recommend this company to anyone looking to rent. Thank you again!

Fantastic experience: Angelyn Balcorta did a great job at responding to my service request. She even followed up the next day to ensure I was satisfied with the work and that it was completed.

Fantastic experience: Angela Bacorta is a huge help when it comes to maintenance on our rental. The maintenance team is awesome! Angela stays in contact with us, letting us know when the work will be started and when it will be done. She also follows up when the work is complete to make sure it has been done right. Really great company!