Bosshardt Property Management - Gainesville

Fantastic experience: I just got off the phone with Pam Testa, my new manager at Mill Pond Condo Association. Thank you, Pam! You answered all my questions and shared your willingness to email further information and forms I'll need. I appreciate your easy manner and knowledge of the territory. Job well done! Thank you

Negative experience: It’s sad I have to write this because I do not typically write bad reviews. Given that I work in the same industry this is actually the worst place I have ever leased from. Me and my roommates have leased from plenty of apartments and never have had this experience before. Their move out process is the worst. They do not care about the tenants at all. We did not have a good move in experience either given the house that we stayed in was not made move in ready there was so much stuff that was wrong with the house that they had to come fix which took a month to fix. Their communication is horrendous. They are going to take money from your deposit no matter how you leave the house. Let me also add that if you are on Gainesville word of mouth and you look up Bosshardt you will find someone asking how this management company is and there are about 40-50 comments saying how bad the company is. Edit: now that they responded because it was a bad review. Just take a minute and look through the reviews and see how many people have similar experiences. The only reason they responded to mine is because I didn’t give exact details of what happened to us. If you’d like to know look at Melana Broaddus’s review. We should not have to put 11 work orders in for an house that was not made ready. I would like to point out that we have moved and are settled in our current place and have had NO PROBLEMS. They want to talk about their move out procedures but when we called them asking about it they could never get back to us on it. We leave places in good conditions and have never been charged for a “full clean” and when they provided pictures it was a light clean of dusting and one appliance that needed to be cleaned.

Negative experience: I want to start by saying that I hate leaving bad reviews but unfortunately, this one is warranted. Renting from this company is actually the worst PM company I’ve ever leased from. I’ve been in apartments/rental homes since 2020 here in Gainesville and I’ve never experienced something like this. To start, the house was not in move in ready condition but yet expected to be in move in ready condition when we moved out. We went over a month without a working washing machine and were never once offered compensation for having to use a laundry mat, nearly an entire week without a working A/C in the middle of a Florida summer. They send vendors out to the unit and have 0 communication as to when they arrive. The vendors they do send out are extremely rude/show up completely unannounced and will 100% give you snide remarks if they can’t preform a work order on their time. They claimed the house to be “smoke free” yet the carpet in the downstairs closet had to be completely replaced due to the entire primary bedroom smelling like a pack of Paul Mauls as well as 90% of the appliances having smoke stains. It sometimes takes over a full week to receive any responses from them if at all. The move out procedures are absolutely ridiculous. When we had questions regarding the touch up paint we were told to go to Lowe’s and get a paint match because they didn’t know and to wait for a call back, which we never received. It’s understandable that they have multiple properties to manage, however once they get your money, good luck having any form of common decency from anyone in the office. It’s simply non existent. You never even know who to contact because there is a new “property manager” in office every month. Not once did we complain or leave a bad review during the time of our tenancy there. To top it all off, once we received our deposit back they deducted $150 for “Additional rent” in the event they charge you for anything after you move out and an additional $350 for a “full clean” and when we requested photos of said “full clean” it took over 9 days, 5 emails, and a certified letter threatening legal action to receive 7 pictures of light dust on the baseboards and the oven claiming this required a “full clean.” Out of all 6 different places I’ve lived during my time here in Gainesville, I’ve never once been charged or had any money deducted from my deposit. I also want to mention that I’ve worked in this industry for 4 years and I’ve never seen someone charged for a full clean for some light dusting and one singular appliance needing to be cleaned out. If there is anything at all that I can say to deter you from renting from this company, let it be that there are 100s of property management groups managing over 50 properties in Gainesville that will at least email, call, or have some form of proper communication with you before allowing it to get to this point. Edited to add: It’s quite ironic how the only response you’ll get from their office is either A. After you threaten legal action or B. if you leave a negative review for them. What a shame.

Negative experience: STAY AWAY from any Bosshardt-managed properties!! They don’t follow what’s written in the lease!! I’m suing them.

Fantastic experience: My name is THY NGUYEN I'm in business with Bosshardt 5 year They all very good to me and all my neighbors restaurants around..everything we help.. ..Aaron management at RobinsonWoods...very helpful send someone we need right away to help..very love this Bosshardt company ..I'm recommend anyone do business or looking space open business go with Bosshardt Property Management company you guy will be happy and love it. Thank you so much for everything Aaron..Bosshardt Property Management LLC

Negative experience: If any property you’re looking at is managed by them, RUN! Far and fast! Your calls and emails WILL go unanswered and ignored. They’re inept at their jobs and have cost our community a lot of money. So do yourself a favor. If you have them now, fight to get rid of them. If your board is considering them, fight it. Your peaceful community will turn into a mess of confusion. I feel like they do NOT follow laws meant to protect owners. They will cut your access to pay via portal.

Negative experience: I have been trying to get someone to call me for over a week.

Fantastic experience: Very responsive when I have contacted them regarding my apartment.

Fantastic experience: I would highly recommend Bosshardt property management. I had a very smooth and quick transition into my new home and any time I had any question or concern the team was always available to help. Thank you Bosshardt property management!

Negative experience: I have been dealing with them for a couple years now. I never receive a phone call back when I asked for one. I have asked for a review of my electric and never received any communication back. When we're gone. Our electric is twice as much as when we are there. There is zero communication from this company. I have no idea how they get a five-star review

Fantastic experience: Our board greatly appreciates Garry and Linda for their exceptional leadership and professionalism. They are helping us work through a very complex HOA issue with clarity, patience, and the right resources. Their guidance made is making a difficult situation manageable, and we’re truly grateful for their support. Highly recommend their expertise to any community needing reliable HOA assistance.

Fantastic experience: Nora and William in maintenance are very kind, helpful, and responsive.

Negative experience: Bosshardt Property Management – Worst Experience in Alachua County Bosshardt Property Management is by far the worst company I’ve dealt with in Alachua County. My family rented a townhouse from them in August 2022. The day we moved in, the place was filthy, and even worse, the A/C didn’t work. I immediately called their office, and they said they would send someone right away, but no one ever came. It was over 100 degrees, and we had a newborn baby. When I called again, they told us to wait until the next day. Still, no one came. The manager at that time told me that “A/C in Florida is not an emergency,” which was unbelievable considering the situation. Out of desperation, I took my family to a hotel and started making more calls. Eventually, I reached the owner, Carol Bosshardt, who finally made something happen, and the A/C was fixed soon after. I took many photos of the condition of the townhouse when we moved in because it was in such poor shape. When we moved out, I left it in the same condition. A few weeks later, I received a letter saying they were keeping half of my security deposit. I protested and sent the move-in photos as proof. After a long wait, they reduced the amount but still kept $645 with no valid reason. Originally, they wanted to keep over $1,000. This is unethical and fraudulent. They think they can keep tenants’ money just because they want to. Even after showing clear evidence, they refused to return my full deposit. Based on my experience and reading many similar complaints, this company has a pattern of mistreating tenants. Bosshardt Property Management should not be allowed to continue taking advantage of people. Tenants deserve honesty, respect, and accountability, not fraud and excuses.

Fantastic experience: Deeply recommend Bosshardt Property Management-Gainesville Florida for your next home or rental!

Fantastic experience: Had the pleasure of meeting Property Mgr. Emily Quinones Rodriguez during Accessment Appt. who I found to be professional, pleasant, considerate, kind, extremely knowledgeable who happens to be Emily Quinones Rodriguez. She is an asset to your company. Good Job!

Negative experience: Very unprofessional and careless. Many maintenance requests have gone ignored and neglected I’ve just given up on requesting any mantaince so they will probably try to keep my deposit for the bubbles in the ceiling, gnat problem in the stairwell, my window seal has been chipping away since I moved in, along with all the paint (in the bathroom and doorways) they just keep painting layers and layers over instead of sanding it off. and I have picture proof of the empty apartment w the date and time of the day I went to the viewing with the hole in the window seal but I needed a place to stay and a small hole was the least of my worries at the time but as I place things in the window and open the window the hole just keeps chipping away more and more. They upcharge the rent every year but do no upgrades to anything and barely keep up with the pest and lawn control. I’ve had my car broken into, tires slashed, valve stems cut, whitnessed homeless people jumping in and out of the dumpsters along with being harassed outside my home by homeless people begging for money. There is a sign saying the neighborhood is a patrolled/watched neighborhood for criminal activity but it surely isn’t since we’ve encountered mischief many times. I have reported everything to police but nothing ever comes about it because we aren’t allowed to have cameras up according the bosshardt property managements leasing agreement, therefore I never have proof of anyone doing anything in the act just photos of the after math and Gainesville GPD just don’t give a damn without proof they’d hate to work a little harder I’m sure. But if I end up dead or missing… just remember this review. I do plan on moving out but I’m sure we all would love to move but the economy isn’t suitable for that right now. This is the cheapest place to rent in Gainesville but there is definitely a price to pay. You get what you pay for I guess. Safety shouldn’t have a price tag on it!

Negative experience: The absolute worst management company I have ever dealt with. I have waited 4 years to write this review, as I wrote a negative one after receiving our keys on day 1 and was immediately called and threatened for our lease to be cancelled if we didn’t remove our review. (The only reason Bosshardt will return a message). They don’t answer phones at all, so don’t bother trying to call. Emails are just as slow if you’re lucky to get a response. Maintenance request are slow to get answered. I went a week or more without AC multiple times. Also be sure to read the fine print because it is nearly impossible to move out without insane termination fees. You have to give a 60 day certified notice of moving out even at the end of lease termination. So essentially you are locked in 2 months before your lease ends. Several realtors and real estate attorneys read over the lease and question how they are getting away with this. Do your research, there are TONS of similar reviews, even of the threats over negative reviews. If you have other options definitely consider them. Glad to finally be free from Bosshardt.

Negative experience: Lord knows why my condo association switched to them. Went from normal office hours for the office to something like 10am to 3pm. How the heck does anyone get ahold of the property. You call bosshardt and I’ve yet to talk to a singular person. It rings you leave a message, and get no call back. They switched to cheaper landscapers and now the area is nowhere as nice as when we moved in. It’s wild.

Negative experience: Do not rent from Bosshardt Property Management. They are unethical, unresponsive, and care only about collecting rent—not your safety or well-being. We reported mold in April and the property manager initially acknowledged the issue and claimed that cleaning and testing would be arranged, which we trusted. However, what followed was a masterclass in negligence and gaslighting. A single visit occurred during which the mold was superficially bleached, and after that, communication went dark. Despite written proof, they later denied committing to testing. After weeks of silence, we cited Florida Statute §83.60, our legal right to withhold rent due to habitability issues, and were met with an eviction threat, not a solution. Independent testing confirmed mold in the home, still, Bosshardt refused to communicate with us, by phone, email or in person. Out of 17 emails, 4 unanswered phone calls, and one in person visit, we received only 7 respondent emails and an eviction threat taped to our door. We also had been experiencing a massive leak in our ceiling that nothing was done about prior to us moving out. Because of this, out of sheer exhaustion and a desire to avoid further conflict, we paid July’s rent, despite their complete failure to meet legal or ethical obligations. It is beyond clear that this landlord prioritizes profit over people, and that they are more than willing to weaponize their position of power to intimidate tenants into silence. They are crooks, plain and simple, and your well-being will never be a priority. Rent from literally anyone else.

Fantastic experience: The leasing office is great, quickly responded to a maintenance request and quickly resolved the issue. I have enjoyed living in my sweet little apartment.

Negative experience: Terrible at running our HOA. Hiring incompetent people to do jobs around the neighborhood without getting other bids.

Negative experience: I called several weeks ago and left message at Bosshardt and never got a call back. I needed help to set up my account using a credit card.

Negative experience: Had our lawn cut, trimmed, edged, etc taken care of by a professional company before move out, yet they still charged us lawn maintenance out of our security deposit. Because of this, per the lease, they could charge an additional $150 on top of the "supposed" lawn care they had to do, which they charged $225 for. Complete crap. Don't recommend if your expect the full security deposit back. On one of my reviews, they responded asking me to call, which I did. I believe they only left that response to make others believe they are trying to help. Guess what though? They don't respond to me leaving a message on their voicemail or walking in the office to drop off a letter objecting to them stealing part of the security deposit. Not sure why this review never posted. Better late than never I suppose.

Fantastic experience: Kayla Urban has been a fantastic property manager. She’s always responsive, looks after my best interest as an owner, and she alerts me whenever I need to fix something at the property. To be honest, I’ve struggled with Bosshardt Property Management in the past, but ever since they changed management and hired Kayla (and Alyssa Whitlock) in 2024, I’ve really enjoyed working with them.

Negative experience: Having Bosshardt as a property manager for the past year was the worst year of my life. We had a unit that had a health violation that we did not know about until after moving in. They did not want to help us or address our concerns. It was only after threatening legal action that they decided to help. They never responded to our maintenance requests. They never answered their phones or emails. Upon moving out they made us do more work than any other apartment I have ever been in. We had to fund most treatments, replace lightbulbs, stove tops, and AC filter. I cannot begin to explain how terrible they were to us. If you can help it, don't ever have them as a property management.

Negative experience: Took over a week for them to get back to us about a property. They finally did with an automated response. Days later, we finally scheduled a tour. Right before our scheduled tour, they raised the price of rent by at LEAST $1000! We canceled the tour. Such bad practices, and we didn't even get to the tour stage. Can't imagine having to deal with them as a renter if we rented from them.

Negative experience: Took over a week to hear from a rental agent. Ignored multiple asks for information and a tour of a property. Once the tour , and I was told one tour and only 1, was setup, a few days before the tour the rental price was increased 44.4%. From 2250 to 3250, with 0 explanation. When I reached out to ask if that was the rent or a mistake, confirmation eas given but no explanation why it increased $1000. Horrible service.

Positive experience: Working with Kayla has been a pleasant experience. She is well organized, hardworking and listens to her customers. She is very professional and done a great job keeping me informed. I look forward to working with her in the future!

Negative experience: Crooked terrible company. Sent me to collections for HOA nonpayment even though the website was inaccessible for payment. Could never get ahold of anyone to help with the portal. Ended up costing me $7K in HOA & attorney fees. Now that the contract has been filled I still can’t get a phone call to open up my portal so I can pay new fees. Everyone has been rude, unprofessional and terrible. Sad that a company can make you want to sell your home. I would advise on never dealing with them if you can.

Positive experience: Its OK. Just Ok. I wouldn't say its kids friendly like other apartments I know where there is a play ground. Also it would be nice if the steps are power washed. The office staff respond to you quickly but there is room for improvement overall. Cricket club apts

Negative experience: First, I’m happy to take this review down if issue gets resolved. My husband and I have sent over 5 inquiries to see 123 Nw 34th street property. The realtor texts us and asks us questions on move in dates, our income and credit score etc which we reply. As per criteria listed, we qualify. She then offers a time to see the the property 3 weeks out. We keep on requesting that I’m travelling from Orlando and have limited dates but still agree to her times. When it comes to time to confirm, she just does not respond. Now she claims that she has not go any email. We also saw other properties in the area and no one had such unprofessionalism. Ive still sent so many requests but I think everything goes through this person and she covers it up. This is so discouraging. I wish we could let the property owner know we are trying to view the property for last month and half, and she claims she needs 34 hour notice but gives us dates 3 weeks out and never once confirms when we reply yes to anything. First time with BPM we requested for another location near Butler plaza and the realtor called me, asked me personal questions to screen. When I said my husband is working 9-5 and I can view property during those hours, she refused to show me stating only one viewing allowed. I told her I was happy to decide by myself and my husband is good to decide on a video, she never gave me a time to see the place. Now, this nw 34th street property which we have been trying to view for last one- one half month. Too bad because you just lost two honest tenants who are homeowners themselves and know how to take care of property. Meanwhile we saw two other properties managed by Bosshardt through other realtors. These realtors did discuss with us how difficult it is for them to have any work done with Bosshardt Property management. Very disappointing. Highly unprofessional and yes, I know Miss KU will cover this up again. Very shady.

Negative experience: Terrible customer service. The accounting department double drafted my checking account, and they still have not refunded the duplicate charge. I have contacted them 6 times in the last two weeks with no resolution. It appears I will need to report the charge as fraudulent with my bank.

Fantastic experience: Kayla Urban is our property manager, and has done a fantastic job. Super attentive and responsive. Highly recommend.

Fantastic experience: Fantastic company. These people are on the ball and super professional. A huge thank you to Kayla Urban for all of her help finding an apartment for me!

Negative experience: I called about our AC going out because every time we make maintenance requests online, they all get ignored or cancelled. The only one completed was the one we ended up having to do ourselves. Despite this, I am fine with making a maintenance request and even being patient, but AC going out in Florida is no small matter and I wanted to speak with actual people about taking care of it. No one is ever at our properties office anymore, so I called BPM directly. The first girl I spoke with (Carly) didn't have any answers for any questions and had to keep putting me on hold. She then had another woman get on the phone with me (I believe this woman's name was Nora? But she did not want to confirm her name with me) and she was extremely rude. She was nasty right from the beginning of getting on the phone with me and trying to talk over me the whole time. She was upset that I called after 5pm, as if I decided to have the AC go out on my own. I tried asking her about an updated emergency / after hours maintenance phone number and she would not give me one, she said I could only do a maintenance request. I asked her "What am I supposed to do if something terrible happens like the toilet backs up and it's leaking fecal water all over the bathroom and into the apartment? Am I supposed to just make a maintenance request and let fecal water soak into the floor all night?" And she said YES!!! After this unbelievable treatment of a tenant who always pays on time, she hung up on me! Stay far away from these people!!! Edit: An erroneous response from someone who is certainly not the owner, trying to call me a liar, is everything you need to know! ✌️

Fantastic experience: I had a great experience with Emily and the team at Bosshardt over the past eight years. They have a high standard for the properties they manage and play an important role managing communications and requests and repairs between owner and tenant. They handled issues with professionalism and expediency. Everyone wins when the communications are clear and the expectations are set. I would not hesitate to select them to either manage your property or be a tenant of one they manage. Thank you again to everyone on the team!

Negative experience: I was told my payment was late, though paid by bill pay on the same day automatically. I wrote 3 letters without response. I hired an attorney, who contacted their attorney, and was never called back. A friend had Mrs. Bosshard’s cell number. She was not eager to help, but we did get things worked out.

Negative experience: If you’d like to pay $240/month for “exterior maintenance” and get absolutely zero service, Bosshardt is the company for you! They ignore your calls and emails. Here’s a giant branch that fell during the fall hurricanes that they’ve neglected, leaving my family to haul it out ourselves. Ridiculous.

Negative experience: They do a really poor job, do not answer emails and allow very dangerous activities going on our neighborhood: this is how neighbors have been closing their porch and obviously the allowing a pitbull be left out in the community. I am not renting. I am the owner.

Fantastic experience: Bosshardt has been a godsend for me. I was overseas when I received an email saying that my insurance for the rental home will not be renewed unless I got a new roof, and that had to happen within the next few weeks. I wasn't going to be back in the country for a while, so I called Bosshardt and they were on top of it. They hired a roofer, got the roof done, and all was well. That's just one of many similar examples. They are a first-rate company!

Fantastic experience: Kayleigh has been helpful every step of the way. Though it being our first time renting and our own bumps in the road, she has been responsive and follows through consistently. She is personable, and very respectful. We would recommend her!

Negative experience: I am extremely disappointed with the unprofessional and potentially unlawful actions of Bosshardt Property Management. After vacating my rental property and meeting all the lease requirements, including proper cleaning and key return, I requested my security deposit. Bosshardt Property Management has made unjustified deductions from my deposit (additional cleaning, excessive costs for maintenance and materials, etc.). I requested supporting documents to justify these deductions. They refused to provide any documentation, ignored their own requirements for an appeal and ignored any communication. I sent a formal demand letter weeks ago and made multiple follow-up attempts via phone and email, but they have ignored all communication. Their lack of response is not only frustrating but also appears to violate Florida Statutes, Chapter 83, which governs landlord-tenant relationships. This behavior is unacceptable for any property management company. Tenants deserve better than to be ignored and denied their legal rights. I strongly caution anyone considering renting a property managed by Bosshardt to think twice. I am now forced to escalate this matter through legal channels. Bosshardt's disregard for the law and tenant rights is appalling. I hope this review warns others about their conduct.

Fantastic experience: My experience with Emily Quinones Rodriguez is amazing! You're a great team player and you constantly help us meet our work order requests. She is just amazing, unique, dedicated, enthusiastic, caring, friendly, responsive, authentic!

Fantastic experience: Tabitha and Errol were professional and prompt at resolving our issues. Their customer service is outstanding. We look forward to working with you again in the future. ~Amber Fish, AMBR Windowman 352 LLC

Fantastic experience: Tabitha is the best! She is so very helpful and concerned for the well being of her customers. She is ALWAYS a delight to work with. Thank you

Fantastic experience: Tabitha Haake was amazing. She was super nice, friendly, and knowledgeable. We met Tabitha Haake at the rental place because we wanted to see what it is looked like. We wanted to look at another place even though we didn’t schedule ahead with her but she went out of her way to show us there also. If I were to hire an employee, I would definitely want hire her who would go above and beyond!

Fantastic experience: Tabitha walked us through our perspective new home and was wonderful! She was very knowledgeable and friendly.

Positive experience: Since moving in January, we've had issue after issue at our rental house from a pre-existing pest in the attic, falling down fence, and appliances failing left and right. It doesn't seem to be any one parties fault as they're mostly just issues that arise with any house but unfortunately, we've had to suffer the consequences of living with them. Tabitha and Pamela have both been really good about helping us get things sorted out each time and fairly compensated for the impact its had on our living situation. We just finished the last repair in September, and I hope I never have to put another maintenance request in again!!!! Overall, I really do like the property and the price/value is great. I've dealt with many property management companies in Gainesville as a renter of 5+ years, and I have to say I do like Bosshardt more than the others. (Minus one star because the last repair was a huge headache and time suck.)

Fantastic experience: Tabitha did a terrific job helping our family get settled into a rental home in Haile, especially on such short notice. We also appreciated how quickly she steered us through the process at the start of the school year. Tabitha was great to work with and answered all of our questions. She was super accommodating in setting up the viewing for us and the property checked all of the boxes for what we were looking for. Thanks again!

Fantastic experience: Kayla at Bosshardt Property Management has been amazing to work with. She knows her clients, properties and pays close attention to detail. I can't wait to work with her and the Bosshardt team again soon.

Fantastic experience: I want to make a huge shout out about Tabitha! Thank you for caring and taking the time to rescue us from an agonizing weekend in an 87 degree suana caused by our out of order AC. We really appreciate her professionalism in resolving this issue' you rock!

Fantastic experience: Tabitha and Leslie were extremely helpful and kept in great communication. Our leasing process/move was seamless

Fantastic experience: Bosshardt helped me manage and market my office building in Gainesville FL from 2017 until 2024 when I sold it. They were always easy to contact, very professional, kept accurate books and generally did a great job for me. They helped me keep all my suites rented! I highly recommend!! Jill is great.

Fantastic experience: I live part time in Florida and the other part in Indiana. I noticed an increase in my electric bill. Thinking the worst (someone broke in and was living in my condo in my abscence). I reached out to Bosshardt with in 24 hours (really 12) they looked into the issue and found the problem fixed it for me. They saved me many dollars and time. This is above and beyond service. Thank you Carrie Roy and team.

Negative experience: I rarely write reviews, however this one does justify the time. My family and I were reluctant to use Bosshardt due to negative reviews, both written and word of mouth. Alas, here we are adding our own story. We were notified 07/30 that there would be an additional charge of $236.50 added to our account for a repair charge of the washing machine… from February. This had never been mentioned once before, the casual email telling us our rent would reflecting the same two days later. 5 months ago vs two day notice, spectacular. Now mind you, this washer is likely 15+ years old, and quite frankly not worth that price if you were to buy it. Communication with this management group is non existent, seriously try to call one of their agents. Also, they do a fine job of placing all the blame on the owners, which makes it difficult to determine who’s the driving culprit. This is after the fact we had patiently waited for two weeks without a working refrigerator in the residence in the spring. Our response was left unanswered, until today 08/05 (with the erroneous charge added to our rent 08/01). When they responded with “our team missed it” and “were surprised the account team added it so quickly to your August Rent”. Coupled that with a subsequent email stating our renewal lease would carry an 18% rent increase. Buyer/Tenant be very aware of this management group. Will update if there’s any retaliation due to this public review.

Negative experience: Worst property management I have ever witnessed. We had a rat infestation from the day we moved into the house. Contacted management right away. We had rat poop all over are beds everywhere in the house. This issue went on for over 6 months and the heath department had to get involved. Our property manager Haley was fired. It’s actually astonishing how poorly the communication and lack of remorse. Stuck paying rent for house that was completely un livable. The owner of the property was completely unaware of the issue that had been going on for 6 months. Absolutely horrible and absolute dishonest

Fantastic experience: Bosshardt Property Management has helped to turn our neighborhood around, Somerset Village. Natasha Gonzalez has been our CAM for a few years now. Her extraordinary efforts and diligence has brought our condominum association back from the brink. We all owe her much thanks for her dedicated commitment to our property.

Fantastic experience: I had an exceptional experience with Bosshardt Property Management Group. Tabitha Haake, the portfolio manager, was fantastic. She arranged an immediate showing of a rental property, which was incredibly convenient. She was professional, responsive, and made the entire process seamless. Highly recommend!

Fantastic experience: Rent the house from BOSSHARDT for 1 year and then moved out because the owner needs to sell the house. It is a nice experience to deal with Tabitha Haake, who is our portfolio manager. Also enjoyed the house with quiet and beautiful environment.

Negative experience: Terrible customer service and communication. Myself and my roommate have been trying to get in contact with the property management team for weeks. Calls go straight to voicemail. Voicemails remain unanswered. Emails are never responded to. Some helpful advice: they are sure to call back once you leave a one-star review. Three years and thousands of dollars later and they can’t bother to answer the phone. When you call to follow up, please have the answer to the question that I’ve called about several times. It’ll be in the voicemail. It would be nice if the letter that I emailed last week has been read too. Thanks so much! As an edit: I was calling to ask for more information. My typical payments were changed because may rent was prorated and I received no information why. All relevant laws weren’t followed. I needed itemized receipts for all services done for my security deposit. How can there be $300 labor to fix a closet rack, a bathroom mirror and to install a new smoke detector? Why wasn’t a picture taken of the air filter that allegedly needed to be replaced? How am I being charged for certified mail for something that isn’t a damage I inflicted. Ridiculous and bad faith. I’m happy to have a judge take a look.

Fantastic experience: On my experience with Bosshardt Property Management start been more reliable and faster when, Mrs. Tabitha haake took the situation and start solving any issue for my unit, and now by the of my leasing the communication was faster and reliable, my positive reviews goes for Tabitha because the previous person was slow to answer emails, and careless sometimes need to call the office twice or more often. Thank you for your attention and a good experience. Keep up with a great job! Best regards, Jeff

Fantastic experience: For many years now, I've been a board member for two different condominium associations that have worked with a community association manager (CAM) from the Community Association Division of Bosshardt Property Management. I have only very positive things to say about the service that Bosshardt CAMs have provided during that time. At the moment, the board for Somerset Village is guided by Natasha Gonzalez, who has been knowledgeable and professional in all matters related to our association. This includes everything from minor matters, such as dealing with a new wasp nest, to major matters, such as preparing our annual budget and meeting new statutory requirements. I have experience with CAMs from other management companies. It is not an exaggeration to say that Natasha and Bosshardt are wonderful by comparison, both in terms of cost and quality of service. I hope that Natasha will be with us for a long time because I don't know where we'd be without her!

Fantastic experience: Tabitha Haake was able to respond to my needs on the spot. She was very accommodating and extremely helpful to me in trying to find a home.

Fantastic experience: Tabitha did a great job showing us a property that we were interested in, even accommodating some special requests we had. I recommend working with her!

Fantastic experience: Jill Williams and Emily Rodriquez have been wonderful in helping me out with managing my property. They have been very kind and professional. I recommend them to anyone.

Fantastic experience: Tabitha was very helpful and knowledgeable about the available properties. I appreciate her promptness at getting me an appointment as well.

Fantastic experience: Our property manager Tabitha has been extremely responsive and helpful with any concerns about our rental. Bosshardt has an organized team that properly allocates help equally among their staff. Thanks again!

Fantastic experience: I was on the verge of changing to another company with my last property manager. But since Tabitha was assigned to me, it has turned everything around, she is diligent, kind, responsive and proactive. I am very happy with her.

Fantastic experience: Bosshardt Realty has been a pleasure to do business with... very friendly and professional. They have always been willing and able to handle any issues while going above and beyond my expectations. It's nice to deal with people who care.

Fantastic experience: Love Working with Bosshardt PM…. Very organized, professional and over the past 4 years I’ve had zero issues!!! Look forward to the next project we work on together

Negative experience: There are a lot of promises and talk, but ultimately, nothing much gets accomplished. How does an HOA property manager maintain a Gainesville location when they work out of an office in Ocala, but their main office is three blocks away from the Gainesville location?

Fantastic experience: We have been working with Bosshardt for well over 15 years and found them to be a great company. Completely transparent and professional.

Fantastic experience: I just had Bosshardt Property Management turn a rental house that had been poorly maintained by the last tenant. They did an exceptional job making the house look incredible and the work was done in an exceptionally fast manner. Thanks for your help managing this property for the past few years.

Fantastic experience: I have been a Bosshardt property management client for 12 years and I had become disillusioned over the last year due to poor customer service. Today I can say that I am extremely satisfied with my experience. Tabitha my new contact is very phenomenal! Her professionalism, attention to detail, courteous communication and timely responses have made me a very happy customer. I can truly recommend Bosshardt with no reservations today. I look forward to listing my rental property with them for many more years.

Fantastic experience: Bosshardt Property Management gets 5 stars from us! We enjoy working with them to complete different projects and their quality and attention to detail is unlike the rest. Thanks for being our partner BPM!

Fantastic experience: I've recently reengaged with Bosshardt Property Management in 2024, and I couldn't be more impressed with their new team. Alyssa, Tabitha, Kayla, and Leslie bring a fresh and dynamic approach, anchored by the outstanding professionalism and experience of veteran Lanea Curl. As the owner, I always emphasize that our properties should exemplify the level of service we provide to all of our customers. This team is truly living up to that standard. They are not only maintaining but enhancing the quality of service for Bosshardt Property Management's customers and clients. Keep up the great work!

Fantastic experience: I’ve had Bosshardt Property Management since June 2018 to manage my condo & met with Carolyn Cauthen on site to check & evaluate the property. She’s very accommodating & anticipated guided me in the process as far as what to do & who to call which really helped me a lot since I’ve never had experience using property management before.I’ve also met Jonathan Griffin on site he’s the portfolio manager assigned to my property,he’s accommodating as well & we talked about what needs to be done since we only planned on staying a week..then the property got turned over to Christina Sanford as the new portfolio manager assigned to the property..which I really appreciated her since she acted as my eyes & totally trusted her as far as what needed to be changed & repaired .She needed to be commended on what great job she did on my property.I also appreciated & should be commended Lanea Curl from the maintenance department for notifying me in a timely manner of the repairs & cost of some maintenance repair that is needed as per tenants request..All in all I’m happy & exceeded my expectations with their service.I thank Bosshardt Property Management & portfolio managers & staff for their excellent service.P.S..I apologize it took me too long to do this review..I’ve tried several times before but no avail..I’m really not a tech savvy..I finally figured it out

Fantastic experience: We have been using Bosshardt property management for our rental properties for over 8 years. We are 100% satisfied with their service. They find great tenants and keep us updated on the status of our rentals throughout the year. The company always communicates well with us and have earned our appreciation and trust.

Fantastic experience: I've been using Bosshardt as my property manager for over a decade, they have always looked after me and my property making me feel like a valued customer and property owner. Even during tough times they have found ways to keep my property rented and rentable.

Negative experience: Horrible experience with staff turn over, not being accountable for their awful service, hard to get a hold of anyone, did not rent my house in a timely manner, communication and accountability was completely non existent, I still have not received a full months rental income because they keep charging me fees. They are completely incompetent and have a better business bureau F rating. Take your business elsewhere. Renting through them has been the most stressful and awful experience. I think they only care about getting paid and have no investment in quality at all.

Fantastic experience: I am a local Realtor in Gainesville, FL and have used Bosshardt Property Management to manage my rental over the last two years. Best money I have ever spent. They deal directly with tenants on my behalf, ensuring the property stays in tip top shape keeping my tenants happy.

Fantastic experience: Errol, I just wanted to send a quick email to commend you for the good work you are doing as the property manager for Countryside at the University in Gainesville. You have been good with communicating and also getting things done and it is truly appreciated. You have gone above and beyond especially as compared to the last two people that were property managers at this location before you, and I just want to be sure that you are aware that it does not go unnoticed. Thank you for your hard work! Have a wonderful weekend! Sincererly, Carol L Owner

Fantastic experience: I recently had the pleasure of working with Tabitha Haake from Bosshardt Property Management, and I cannot commend her enough for her outstanding service. From the moment we connected, Tabitha demonstrated a level of professionalism and expertise that truly set her apart. Throughout the rental process, Tabitha guided us with precision and care, making what could have been a daunting experience remarkably smooth and stress-free. Her attention to detail and willingness to go above and beyond to assist us were truly commendable. One aspect that stood out was Tabitha's proactive approach in addressing our queries. She took the time to thoroughly answer all of our questions, ensuring we felt informed and confident every step of the way. Moreover, her genuine enthusiasm and passion for her work shone through, making interactions with her not only informative but also enjoyable. Tabitha's dedication was evident in her efforts to showcase the property to its fullest extent. Her commitment to providing exceptional service was evident in every interaction we had with her. It's rare to find someone who combines professionalism with genuine warmth and sincerity, but Tabitha effortlessly embodies these qualities. Thanks to Tabitha's efforts, we were not only approved for the home but also felt excited about our decision. She exceeded our expectations in every regard, and I have no hesitation in recommending her services to anyone in need of a property manager. In conclusion, Tabitha Haake at Bosshardt Property Management is an invaluable asset to her profession. Her exceptional service, attention to detail, and unwavering dedication make her stand out as a true leader in her field. Thank you, Tabitha, for making our rental process a memorable and positive experience.

Fantastic experience: Met our new property manager, Kayla Urban, when she came over for a property assessment. Kayla is a breath of fresh air! Professional, responsive, listens, and gets things done. You all need to take good care of her - she enhances your reputation!

Fantastic experience: I wanted to pass along just how impressed I've been with Bosshardt properties, and in particular - Tabitha and her handling of my properties even in the short time it seems she's been on my accounts. Super responsive, great communication style, and really on top of everything. Thanks Tabitha and team!

Fantastic experience: Lee Glicco was recommended to us after our parents died. She walked us through selling our parents home and property. She handled everything with compassion and knowledge. I had to manage this living in another state and Lee went above and beyond what I believe a realtor’s job requires. She was available when I needed her, helped with staging and the estate sale all the while working with other clients. She helped a family member buy and sell a house, during this time, as well. Look to her for your real estate needs!

Fantastic experience: Glennette was a wonderful person to work with. Maintenance requests were always completed quickly and online payment made my life very easy.

Negative experience: Horrible customer service. My property manager Amanda has been actively ignoring both me and the other owner of my property for a week. There is active construction to the roof and I have serious questions that apparently only she can answer, just my luck. Every time I call, even if I ask to be put on hold until she can take my call no matter the wait time, I am always put through to voicemail that gets ignored. The fact that I cannot contact the person who manages MY PROPERTY is unacceptable. Frustrated and furious are an understatement. UPDATE: I got an almost immediate response to a google review but it takes over a week to get a call back?! Are you joking? When I was emailed back by Amanda after this review, it was pointless, didn’t answer any of the questions I had regarding my property, and was full of false sincerity. It should not take “bad press” for a crucial response. If anyone has any doubts about this company, just look at the other reviews on here and Yelp of people who have also been ignored by this company.

Negative experience: Called to ask about a instrest charge on my on line acount .Spoke with Josh ....very rude and had a smart attitude. I have been in customer service for 36 years and he definitely needs to be retrained on how to speak to CUSTOMERS.

Negative experience: They lost 2 of our checks to the tune of almost 1500.00. And they can care less. They never return phone calls eaither.

Negative experience: We had a working relationship with them while living in the apartment. However, we moved out over 100 days ago, and they have neither returned the deposit, nor sent a letter stating why they would keep any of the deposit. They have been non-responsive to many calls and emails over the past two months, which has left me looking into how small claims court works. I've never had this type of problem before. Update - I eventually did get through to someone and found out they had sent a check to the address of the apartment we moved out of. They forwarded it to our new address. It was about 60-70% of the deposit.

Negative experience: I honestly hate writing bad reviews. However, I must say this company doesn't even deserve 1 star. Bosshardt was the property manager for my home for 2 years. In that time span, I checked on my house more than they did....and I live across the country. Basic things like keeping track of the exterior maintenance of my home and making sure the tenants were in compliance with HOA was like pulling teeth. I had more than 4 property managers in a 2 year span and only once was I notified in advance that there would be such a change. I would call to ask for things (like increasing my tenants rent, home repairs, etc.) and MONTHS would pass. When I'd call to follow up, they mysteriously had no record or recollection of the conversations. Part of the contracted services is maintenance and repairs (up to a certain dollar amount). For some reason they always insisted that I use my home warranty for repairs, instead of using their maintenance services. I would get billed for the home warranty services (they charge per visit) which was never passed on to the tenants, and I was still being billed for maintenance through Bosshardt monthly. I gave Bosshardt a lot of grace, as I knew coming out of the pandemic there would be some strains on staffing. However 2 yrs later, there were not any improvements. When I finally decided to put my property under new management with a different company, the transition was met with clear resistance. They told my tenants that they wouldn't be able to reside in the home, wouldn't give us contact info for the tenants (so that we could offer them a new lease with the new company), refused to give us inspection documents (likely because they never did any inspections), and now they're withholding the funds in reserve for incidentals. My house hasn't been under their management for nearly 4 months; why they're still holding these funds is beyond me. At one point they also withheld my tenant payments; when I let them know they had no legal reason to do so they finally released the last 2 months payments. Needless to say, Bosshardt does not put their clients first and it's clear they're overwhelmed and understaffed. Despite their poor attitudes when facing opposition, I wish them the best.

Negative experience: They don’t do their work. Staff members are very rude and unhelpful. The properties that they manage are dirty and unattended. Security cameras don’t work and anyone can access the properties. My bike was stolen and they never sent me the video recordings because their cameras don’t work. This company is terrible. They charge a lot for doing nothing.

Negative experience: they switch services for payments multiple times. gets really annoying when the next service they switch to is worse than the latter. Only person that answers the phone is reception. never had a consistent property manager so it always delays projects that need to be worked on.

Negative experience: Run in the opposite direction!!!! Awful!!! The no one ever answers the phone. Messages left and no one calls back. Property agents never follow up on ANYTHING!!!! Dealt with lots of HOA’s all over USA and this is the worst ever. You can tell everyone is somehow related or a friend of a friend because no matter how bad they screw up, no one gets fired. They just move them around. Website is a joke for payments and trying to submit maintenance requests is impossible.

Negative experience: This by far was the slowest and worst place to deal with Signing up for a house , 2 weeks in had to basically visit in person and ask them to move it along so we could get a answer on whether we were gonna be approved or not , long story short , apply for multiple houses your credit goes down , I was under 650 then and they asked for a whopping 4200 deposit and a Garuntor , extortion in my opinion , maybe if I had another 0 in my holdings I would be a millionaire they would let me slide guess not , these people don't know how to do business or negotiate, which probably let's alot of money slip through the cracks , we went with Turlington Real Estate instead and they day by day worked with me and my three roommates and got us approved for a great location same size house and 9 acres of land! I will soon in a year be ready to buy a home and I will avoid Bosshart at all costs and never recommend them , also the house they wanted a 4200 deposit for smelled like cigarettes, they would need to tear the floor out to get the smell removed , maybe next time learn how to do business better

Negative experience: These people are terrible! I tried to apply for an apartment but was told my application would be rejected without proof of income. I'm a full-time student and I don't work because I don't have to. My dad passed away 2 years ago and decided to use what he left to me to go back to school full time and get my degree. I explained this to them and brought my all my account statements to their office to show them that I have more than enough to cover the rent. I even offered to pay the $16,000+ up front for all fees and the 12-month lease. They wouldn't even sit me down to take a look. They just told me if I can't produce pay stubs then I need 2 years of tax returns showing I make 3x the rent in gross monthly income. Again, I explained to them haven't worked full-time since my dad passed, but that I brought my account statements. Then they said I need a co-signer... WHY WOULD I NEED A CO-SIGNER IF I PAY YOU UP FRONT IN FULL? Worthless property management company. They have zero understanding or compassion. Don't even bother with them.

Fantastic experience: We had a water leak in a second-floor condominium unit managed by Bosshardt Property Management - Gainesville. The water damaged our unit and intruded into the unit below ours. Bosshardt hired and coordinated the various contractors needed to perform the repairs, dealt with the aggrieved unit owner below ours, oversaw all of the repairs for both units, and provided us (the property owners) with photographs and invoices. I highly recommend their services for absentee landlords.

Negative experience: I agree with the last post, if I could leave less stars I would also. I moved out of my rental home in June of this year. I have emailed and called numerous times trying to get my 5,000.00 deposit information. If I was charged for anything I deserve an explanation and the remaining balance that is owed to me. They will call you every 5 minutes to get you to rent the property and ignore you when they owe you money. Shame on Bosshardt Management.

Negative experience: If I could leave less stars, I would. I rented from them for a year lease and it was the worst experience I have had in Gainesville. When I moved in, they did not give me a parking decal for my car (and didn't tell me I needed one), so my car was booted and towed. When I informed them and asked for a rent credit for the hundreds of dollars of fees, they were rude, blamed me, and refused to help me. I went back and forth for months of them accusing me of violating their parking rules, even though I parked only in my assigned spot but without the decal they did not give me. Glennette Maxwell is rude and extremely unpleasant to work with. She does not have an ounce of common courtesy. If I communicated with customers the way she does, I would lose my job. Her supervisor is of absolutely no help either. They do not care about tenants. They love to charge fees for random things (like a $50 "administrative" fee for placing a maintenance order), but refuse to make you whole when they mess up, which is often. When I moved out, they charged me for a new microwave for absolutely no reason because it was working perfectly when I moved out. I have wasted so much money because of this company. I could not wait to move out to stop dealing with them. The apartment was nice enough but it was NOT worth dealing with the terrible service they provide. Do not lease from them unless you feel like throwing your money down the drain.