KeyOpp Property Management

Fantastic experience: New update on 03/06/2026 Friday I would like to send my sincere THANK YOU to Lawrence Leung regarding to the “Garage Door Issue” that I reported to Management around 8pm. Lawrence came / showed up within 15 minutes even after his regular working hours. I do appreciated his prompt response and helped for my urgent needs. It really can relief our safety concerns. 03/07/2026 Saturday Unluckily, the Garage Door opened by itself again this afternoon around 3:45pm that I noticed. I contacted Lawrence again. He came back again for fixing it. ** THANK YOU again Lawrence! 5 STARS for your professional performances! ** Original review on 08/2023 I would like to send my “appreciation” to Eduin. It was 8pm (08/27 Wednesday) He prompted response after I sent a request to KeyOpp few hours earlier. His hardworking performance is hardly applied to nowadays youngsters! Thank You again, Eduin!

Fantastic experience: Since taking over management of the building I live in, Austin and the Keyopp group have been great. They came into a tricky situation, but with consistency and immediacy they fixed the issues and the future in this building looks bright

Fantastic experience: KeyOpp, specifically Bryant, has been a fantastic property manager. He went above and beyond when our apartment suffered water damage from the unit above last December, displacing us for nearly a month. Bryant handled the challenging situation with a positive attitude, kept us informed every step of the way, and ensured we were comfortable, especially during the holidays. His kindness and helpfulness truly stood out - highly recommend KeyOpp properties.

Fantastic experience: Calvin is amazing ! Super patient and so helpful ! He’s also super responsive and accommodating which is rare nowadays !

Fantastic experience: Amazing experience, very helpful!!

Fantastic experience: I want to share that Daniel at Key Opps has been wonderful in meeting our needs as a property owner. He is responsive and detail oriented. I appreciate that Key Opps has hired him to work with clients helping them with all of our questions and concerns. Thank you Daniel!

Fantastic experience: Leanna did a fantastic job managing the rental process for our apartment. After our move, we needed someone to handle everything remotely, and she delivered with excellent execution and a very quick turnaround. Her communication was top-notch throughout the entire process. She kept us updated at every step with pictures and text messages of the progress. If you’re looking for a professional who is efficient and easy to work with, I highly recommend Leanna and the KeyOpp team

Fantastic experience: In his brief time as property manager for the house next door, Daniel has handled a flooded basement and a complex fence replacement with speed, intelligence, and good will. If I ever need a property manager, here he is.

Fantastic experience: Austin was fantastic! I was renting an apartment through a different company and the ceiling collapsed unexpectedly, leaving me without housing. Austin was quick to respond to my questions, easy to get in touch with, and made my apartment hunt smooth and easy during an otherwise really stressful time. I felt confident that he would get me into the right apartment and he made the whole process quick and easy. I would recommend him and KeyOpp without hesitation.

Fantastic experience: Austin at KeyOpp was very helpful throughout the entire process from application to moving in. He is responsive, professional, and a pleasure to work with. We are very happy with our experience working with KeyOpp!

Fantastic experience: Handyman Eduin is always super helpful whenever we have some maintenance request. He communicates well, is very timely and fixes whatever we need promptly.

Negative experience: After we signed the lease, they stopped really answering any of our questions and requests. There is no urgency and fairly spotty and poor communication for important things like heating and water in our unit.

Fantastic experience: Austin and Lawrence helped my family rent their house. It was our first time going through this process and they made it easy - from home improvement recommendations and vendors to quickly answering all of our questions. I would highly recommend them!

Fantastic experience: My partner and I are overjoyed to have moved into a beautiful new home managed by KeyOpp. Throughout the application process for our new apartment, we appreciated how quickly Austin was able to respond over text and the phone, making things a lot smoother. Austin was nothing but professional in showing us the place, walking us through the application process, and ultimately helping us sign the lease, and he also went out of his way to give us advice for parts of the application and forms, making things easier. We're looking forward to him being our new property manager, as well!

Fantastic experience: KeyOpp has a top-notch crew. Austin Kayser rented my property in a fast effective way. Excellent work!

Fantastic experience: Working with KeyOpp Property Management has been such a wonderful experience! Austin has been our main contact during the entire rental process and him and the team have been super responsive and proactive with getting documents together seamlessly! Loved working with the team and hope my future encounters are as easy as with them!

Fantastic experience: Austin helped our group out so much throughout the process of us getting into our first place! He was super responsive, and very willing to work with us and answer all of our questions. A typically stressful and frustrating experience was made seamless with him.

Fantastic experience: Eduin was great and fixed the cabinet quickly

Fantastic experience: Lawrence and the team at KeyOpp have been so caring through our journey as first time renters in San Francisco! This team is responsive with any of your rental property needs. Lawrence literally biked to me when I locked myself out of our rental… a true hero deserves recognition!! Thank you so much to KeyOpp for making us feel right at home.

Fantastic experience: Eduin was friendly and professional. He was polite and cleaned up after himself. He was also quick and came within the time frame he said he would.

Fantastic experience: KeyOpp has been great to work with. They always respond quickly and handle any maintenance requests right away. I especially want to thank Nathalie P., she’s always professional, kind, and very efficient. Really appreciate their excellent service!

Fantastic experience: Our experience working with Austin was exceptional. He was organized, responsive, and proactive in guiding us through each step of the process. He took the time to answer our many questions and made sure we always felt informed and supported. We truly felt we were in great hands from start to finish and deeply appreciated his professionalism and attention to detail.

Fantastic experience: Austin and Calvin did an outstanding job preparing a rental to get it back on the market in a timely manner

Negative experience: DO NOT RENT FROM KEYOPP! If you can avoid them, rent from an owner directly or at least a bigger property management company that actually will designate you a Property Manager. In our two years renting with them, never once did we know who to speak with regarding issues. We would get random communications from random people, and unless you have a direct number, it is IMPOSSIBLE to reach anyone. The value is non-existent as these folks only care about money, and not tenants or people. Here's my experience: They are the most heartless property management company I've ever rented from. Whatever you do, do NOT RENT 2066 BANCROFT AVE #A! The property (3 units) is not even fully managed by KeyOpp; only this 1 unit. So when you have an issue with hot water, or electricity, they cannot help you. They don't even have access to the hot water heater. When you have an issue with the loudest neighbor upstairs, they cannot help you. They cannot help you with anything having to do with the unit, utilities or the property. They'll tell you to deal with it yourself! They'll tell you it's just one person in the upstairs unit. But that is not true. Also, upstairs neighbor will stomp around at ALL times of day and night! I'm talking 2 am, 4 am, 6 am, 10 am, 4 pm, 6 pm, midnight any time really. They never helped with our noise complaints. Both neighbors, upstairs and downstairs, in the units that are NOT managed by KeyOpp, are related to the actual owner as well. I think this is interesting to note! I'm sorry - why does this owner even have a property management company rent out one unit? Based on our utilities bills and other charges....and IN MY OPINION, its a scam to get the owner's family members cheaper bills! For range, our PG&E bills were roughly $300 a month, and we never used our appliances. My PG&E bill now is literally $4. For this unit, KeyOpp Property Management was USELESS and did nothing but make life harder for us. BEWARE OF THIS UNIT, IT LOOKS PRETTY...ITS NOT! Oh & Lawrence, I don't care what you have to say in response. I have so much proof of how horrible that experience was.

Fantastic experience: Eduin and Jennifer have been excellent with maintenance. They always keep me updated and make sure any issues are taken care of quickly and efficiently. Their responsiveness and attention to detail make everything run smoothly—I really appreciate their reliability and the quality of their work.

Fantastic experience: The whole process was very smooth with KeyOpp, they were always quick to respond and Austin was very communicative over the phone, from the initial tour to handing over the keys. Good/frequent communication and no hiccups.

Fantastic experience: Eduim has come by multiple times to solve problems and has been great. He’s the entire reason I’m putting 5 stars. Slow response times otherwise, and other technicians have not been very great.

Fantastic experience: Eduin was very kind and helpful, he assisted me quickly

Fantastic experience: Eduin completed request in timely fashion on Sat. in a very pleasant and professional manner.

Negative experience: They are my property manager and I literally could not wish them even on my worst enemy. They are completely incompetent, in fact, I’m not even sure if anybody even works there or if it’s just a front. It is impossible to communicate with them or to get a hold of them. For example, if you try to call them and you click the option for tenants, the phone line automatically hangs up on you. They add random unknown and petty charges to my bill on a monthly basis. They have no idea how to provide any types of customer service.. I tried multiple times to work through them for maintenance to our property, however, they were unable to do things as simple as hiring a maintenance person so I had to go directly to my landlord. They add absolutely no value, and the overall tenant and customer experience of working with them has been abysmal. I’ve rented multiple homes in the last 15 years and nothing compares to this. They are not present and they do not care. If you are a tenant or a landlord, I highly recommend a thing as far away from them as possible!!!

Fantastic experience: This is MALINEE (666 35th Avenue) I would like to send my appreciation to Eduin — his prompt response to fix the Garage Lights at about 8pm today (08/27 Wednesday) after I sent a request few hours earlier. May I ask if I can give a a little “tip $20”? How to do this offering? Please advise? Thank You for your attention!

Fantastic experience: I had such a positive experience with KeyOpp. From the very beginning, Austin was not only responsive but also incredibly helpful and supportive, guiding me through every step of the leasing process. Finding the right place for my little family hasn’t been easy, but he truly made the process simple and stress-free. He was always communicative, quick to address my questions, and even took the time to walk me through details over the phone. This is honestly one of the best property management companies I’ve ever worked with. They went above and beyond and far exceeded my expectations. I’m so grateful to Austin and the KeyOpp team for making this transition into my new home such a smooth and positive experience.

Fantastic experience: Lawrence and his team are amazing and made our property management process straight forward. I appreciate the time they took to explain different scenarios, giving good advice, and just being patient with us as we navigated this for the first time. Even with a Saturday morning surprise of a work truck hitting our garage, Lawrence personally drove to our house to make sure that our place was secured, managed the contractors, and his team kept the tenants informed to keep everything running as smoothly as possible. Austin has been of great on the listing and showing side, staying in close communication and keeping us informed as the process went on. I sleep well at night knowing they are caring for our place.

Fantastic experience: KeyOpp has been great to work with! I worked with Austin and he made the whole process super easy. He was really responsive and helpful with all my questions, which I really appreciated. Definitely recommend!

Fantastic experience: Had a fantastic experience working with Austin at KeyOpp. He was extremely prompt in scheduling a tour, clear and realistic about timelines, and kept the whole process moving quickly from start to finish. Excited to be moving in!

Fantastic experience: Eduin came very quickly to fix the broken lock. We appreciated his help.

Fantastic experience: Great experience with Eduin, our maintenance guy, in fixing our doorbell. Very responsive and flexible!

Fantastic experience: Had a really good experience with KeyOpps. Found the perfect home and the entire process was smooth and easy. Austin helped me along the way, and was very responsive, helpful and friendly.

Negative experience: We had Austin as our realtor and I have never been so thoroughly disappointed. He was late to every single meeting including one where we were in a different timezone. We woke up at 4am only to have to wait 30 minutes for him, as well as on our move in day when he was almost an hour late and we were on a time constraint. He has quickly stopped answering our emails in a timely fashion or at all. Multiple things are broken in the apartment that we have had to figure out how to deal with ourselves. We didn’t receive keys for mail or the correct parking transponder etc. There’s zero communication between him and the apartment complex. What should’ve been a relatively simple move has turned into a huge complication of unresolved issues and unanswered questions.

Negative experience: I originally gave Austin (our leasing agent) 5 stars due to his help during the application process but after we signed the lease his effort (or lackthereof) has made me reevaluate my review. During the application process Austin was helpful, was quick to reply and even insisted on a virtual tour of the apartment because we were out of town at the time. However, after we signed the lease he deserves 1 star. He was consistently 30-45 minutes late to every appointment we had with him. Was extremely hard to reach in between signing the lease and our move in. Had absolutely no idea the move in requirements for our building and when I continued to ask, it was always "ask them". If I did not take initiative to figure out what the requirements were to move in I do not think they would have ever been communicated. We purchased the renters insurance through the management company and it was NOT ready for us by move in. I was required to provide renters insurance to move in and he kept trying to get me to show them the lease page that basically just stated I was required to have renters insurance, no information about policy coverage etc. as I am writing this review it is 5 days after move in and I have still not been able to receive my renters insurance information. At move in, again he was 45 minutes late, and gave us a broken transponder for the garage so we had to figure out how and where to get a replacement. I'm not sure how long he has been a leasing agent but I have to believe this was his first time. On the other side, Marjorie, his assistant, was wonderful, reached out about utilities, etc. and was always quick to reply.

Fantastic experience: Seamless leasing experience and highly professional and responsive service. My agent Austin and his team made everything quick and easy.

Fantastic experience: Eduin provided great and friendly service. Eduin was extremely helpful and worked quickly with our maintenance issue.

Fantastic experience: Eduin was very nice and showed quick solutions!

Fantastic experience: We had a great first experience with KeyOpp. From our first inquiry regarding a property, Austin was extremely responsive , and quickly scheduled a tour. He remained our primary point of contact throughout the leasing process and was consistently helpful, guiding us through the application and promptly addressing all our questions even via phone. We are looking forward to moving into our new home, thanks to the efficient and seamless communication provided by Austin and the KeyOpp team.

Negative experience: Communication started off helpful and robust, but it cut off completely without explanation a week before the agreed upon move in date. Now, despite multiple emails and a phone call, I haven't heard anything. I'm scared that my move will have to be postponed because of their non responsiveness. I shouldn't have to reach out for help over Google reviews to ensure my housing. I have lived in a half dozen or so apartments and this has been the most stressful transition because of KeyOpp. Update: I've removed a star because within a week of moving in, we had to submit 7 different maintenance requests for issues that should have been resolved prior to move in. For example, the electric blinds weren't working when we initially toured the apartment and still haven't been fixed a month into the lease. We've had people enter the apartment without permission or notice. We're on our fourth representative from the KeyOpp company and hacking to explain the same concerns repeatedly to them. I asked if it's possible to get any financial compensation for the inconveniences, and the current representative wouldn't even acknowledge the question.

Fantastic experience: Austin did a wonderful job working with me. He has great communication skills and got tenant on time to occupy property

Fantastic experience: I’ve had a positive experience working with Austin so far. He’s been responsive and accommodating throughout the leasing process—from the initial viewing to lease signing and the move-in inspection. While there were a few hiccups in communication around some lease specifics that weren’t fully resolved, I appreciate Austin’s overall support and professionalism. I’m looking forward to moving in next week and feel good about the process so far.

Fantastic experience: So happy with my experience with KeyOpp! Austin has been such a pleasure to work with and has helped me through the whole application and lease signing process with so much patience. Renting in SF is brutal right now, thankful to have found a place with them!

Fantastic experience: KeyOpp is a fantastic property management company to work with. We currently have two single-family homes in SF that are managed by KeyOpp. The whole team is very professional, responsive, and always look out for our best interests. The owner Lawrence is very responsive and gave great advice on the best approaches to being landlords in SF. Our leasing agent, Austin, also went above and beyond to get our properties rented out. Austin is great to work with, very communicative, personable, and professional. I highly recommend KeyOpp.

Fantastic experience: Austin was fantastic in helping us navigate a stressful application process for a competitive place in the inner sunset! His professionalism and straightforwardness made the process as smooth as possible, and we are looking forward to a smooth move-in!

Fantastic experience: Austin and Marjorie were fantastic to work with! They were quick to respond, incredibly friendly, and always answered any questions we had. Their professionalism made everything smooth and easy from start to finish. A great experience- highly recommend!

Fantastic experience: Austin is fantastic!! He was so great to work with and made everything so easy and was so communicative. 10/10

Fantastic experience: My family and I worked with Austin at Keyopp. He was awesome! He listened to our needs and guided us through the application seamlessly. Highly recommend him if you are looking for a place in the Bay Area

Fantastic experience: Austin was a phenomenal agent to work with. Prompt responses with efficient clear communication. Fully transparent. Exponentially better than the majority of the SF agents.

Fantastic experience: We had the best experience with Austin. He was communicative, empathetic, kind, really helpful and transparent. Thank you, Austin!

Fantastic experience: Austin was incredibly helpful and kind. Within and hour of the listing, we had a tour scheduled and within 24hrs we had seen the place! KeyOpp made renting super easy and seamless.

Fantastic experience: Our garage door at our apartments was malfunctioning today. This was causing me and other tenants to not be able to leave out of the garage with our cars. Eduin came right away and tried to fix the garage while waiting for mechanics to be available to fix it. It didn’t work but he was able to get some here in about 30mins and the garage is fixed now. Eduin was very helpful and patient. I appreciate him and the key opp time for their fast and effective help!

Fantastic experience: We lived in San Francisco for two years and rented both short term and long term rentals with KeyOpp. Lawrence and his team are wonderful - they were so helpful in our apartment hunt, always friendly, responsive, helpful, and attentive as hosts. We had a great experience in our long term rental. The leasing and maintenance staff were so nice and quick to respond when things came up. This was our first time renting again after 15 years, and we were thrilled with our experience beginning to end - I highly recommend KeyOpp!

Fantastic experience: KeyOpp Properties is managing a property I have in San Francisco. I have worked with other property management companies before and KeyOpp Properties are by far the best i have experienced. They are always available, professional, and clearly communicate whether it be fixing or repairing something, re-freshing the unit between tenants, or finding new tensnts, etc., I am always kept up to date. In fact, never have I experienced the owner going out to make a repair! It needed to be done and although now an entrepreneur/businessman - he used to work with his father fixing things at their rental properties! Just above and beyond in every way. They send market updates, they have seminars online about updated laws, tax situations, etc., some of which I have listened to and learned a lot! Wish they were cloned and able to manage other properties I have out of CA..

Fantastic experience: Austin was our leasing agent and the entire process was smooth. He and the KeyOpp team were prompt, informative, and made us a priority when signing our lease. I never felt judged when asking any questions about the property or lease, and they guided me through the entire process. Thank you to Austin and everyone else at KeyOpp for helping us find our home.

Fantastic experience: So far I've had a great experience with KeyOpp! My leasing agent, Austin, is very responsive & makes sure to follow-up with me throughout the whole application & move-in process. Hope to leave another review when I'm officially a KeyOpp tenant!

Fantastic experience: Worked with Austin as my leasing agent for a place in the Inner Richmond. He was easy to work with, relaxed, and made the process less stressful.

Negative experience: I worked with this Real Estate company and they blatantly lied on the paperwork and disclosures about the property. Worse, they have been going through the internet and deleting my reviews of their company. Know that what you see here does not fully cover their activities, and you should search the owner on the California DRE website to see the scope of complaints filed against her by me and others.

Fantastic experience: Although I’m not a KeyOpp client or tenant, I co-own a two-unit building where KeyOpp manages the other unit. When the dishwasher in that unit started leaking (unnoticed by the tenant), water ended up seeping through the ceiling and into our home. As soon as KeyOpp was notified, Lawrence—the property manager—responded immediately. He took ownership of the situation without hesitation, coordinating a crew to assess and resolve the issue right away. His communication was clear, prompt, and reassuring throughout the process. KeyOpp's professionalism, responsiveness, and commitment to resolving issues quickly—even for non-clients—truly impressed me. It’s rare to see a property management company so proactive and considerate. Highly recommend!

Fantastic experience: I have been extremely satisfied with KeyOpp Property’s management of our property. They keep us apprised of any issues involving our property. Such as maintenance and repairs. There are monthly reports that we’re privy to, that keep us posted with the financial returns and are helpful with our income tax. And they host seminars during the year, that are beneficial to property owners in understanding the management of our property.

Fantastic experience: Kristine from Keyopp proactively assisted us with submitting our property assessment appeal, which ultimately resulted in some savings on our property taxes.

Fantastic experience: John Gregory helped me with a roof issue that was creating a problem with my insurance company. Although it took longer than I anticipated, the work was done properly and the insurance was renewed. A welcome outcome to a potentially difficult situation.

Fantastic experience: Jennifer Dindin is an excellent contact for maintenance requests. She responded quickly and courteously to my questions and resolved the problem with a garage door.

Fantastic experience: Caresse, KeyOpp leasing agent, demonstrated professionalism and great customer service throughout the whole process of renting a home. Caresse was prompt about responding to any questions and sorting through any paperwork issues. It is because of Caresse that I was able to get to the finish line in leasing an incredible home from KeyOpp. I am incredibly grateful for her initiative, work ethic, and above board customer service! Much appreciated!

Negative experience: As a resident there have been many bumps in the road with KeyOpp including not properly notifying residents of power or water being shut off. Nothing has been as unlivable as the past 2 months. KeyOpp did not respond efficiently to a major leak, leaving water in the walls for 5 weeks. Now I have had no access to my kitchen for nearly 2 weeks, likely looking at 3. There has been no offer to move us into a hotel for the time being, and we have been continuously lead to think things will be fixed "this week." Now we will likely spend Thanksgiving without a kitchen. Update 2/24/2025: KeyOpp asked us to update our review now that all repairs have been completed. It was almost exactly five months from the time of the initial leak that the repairs were completed. Our overall feeling is that KeyOpp lacks some urgency and communication when it comes to dealing with tenants’ issues. These are especially important when it comes to things like leaks or potentially hazardous situations. Over the last five months, we have had to check in with KeyOpp multiple times to ask what is going on and to make sure that things are actually moving along. On multiple occasions we would move around our work schedule because we were told a contractor was scheduled to come perform work or inspect our unit only for no one show up. When our kitchen was sealed off to dry out the wood in the open wall, we were told a contractor was already on board to close up the wall after three days. This apparently fell through or was never fully in place because after 19 days with no access to our kitchen and multiple requests for KeyOpp to put us up somewhere else, they got us an Airbnb for a week until the containment zone was finally taken down. In the last two months, the wall was patched and painted but had to be reopened, repatched, and repainted because proper permits for the work weren’t filed with the city. We received a total rent credit equal to about 40% of one month’s rent calculated based on the square footage of the areas that were affected and for how long. The biggest piece of advice we would like to give to KeyOpp is to communicate better with their tenants and contractors. A lot of the frustration and emotional stress we felt over the past five months could have been greatly reduced if KeyOpp gave us regular updates and confirmed schedules with contractors.

Negative experience: Avoid this management “company” if you want a peaceful living space. Agents fabricate amenities, harassing calls and texts at all hours of the night, provide you (the renter) with contact numbers that DON’T exist, give out YOUR personal phone number without consent to random individuals who claim to be making repairs but never show up at the scheduled time. I could say a lot more trust me but moral of my complaint; AVOID THIS BUSINESS. If that’s not possible for you, READ THE LEASING AGREEMENT THEY WILL SWINDLE YOU! Good luck to all your renter!

Negative experience: We have been without heat for over a month now. Their team is remote based out of the country and have struggled to get this issue fixed. If you have kids, or animals, please be warned, their properties pose dangerous situations, as our house has dropped in the 40s the entire month of January.

Fantastic experience: We had worked with Lawrence and Calvin in the remodeling of a flat. Lawrence guided us through the permit process and represented our needs very professionally. We had previous experience and preferences on the remodeling completed a few years earlier. Calvin was able to take our design and modernized it to today's contemporary style. We went along with his suggestions while keeping an eye on HGTV ideas. Calvin was spot on and when completed, we were quite satisfied. We went with one of their contractor, who was very fast and efficient. The contractor, Alex and his crew was very dedicated, knowledgeable, and great to work with.

Negative experience: Poor application communications. 2 weeks of multiple follow-up to find out we did not get a property we applied for. Be aware.

Fantastic experience: Sharion, from the KeyOpp team, was extremely efficient at managing our property - she speedily marketed our home and found new tenants in a very short time. We felt we were in very good hands; she continuously kept us informed of the progress and in less than a month we had new tenants! Thank you again for your great work Sharion!

Fantastic experience: We had a great experience working with Sharion when looking for an apartment! She was very responsive, timely, and super helpful for all of our questions. Highly recommend working with her

Fantastic experience: I recently rented a property. The property is very nice and beautiful and a pleasure to stay in. The agent Sharion dealt with was also very good. She told me everything and we had a good deal.

Fantastic experience: Working with the KeyOpp team - especially Sharion Sadler (SF leasing specialist) and her colleagues Anna and Emily has been a wonderful experience as a renter. They have been very efficient in reviewing my application, thorough in their process, and kind and thoughtful through all communications. Highly recommend sourcing your next place from this group - thanks again Sharion & team for helping me find my dream home!

Negative experience: My refrigerator needed to be replaced and it took 3 weeks to get a new one installed. After 4 or 5 attempts at correcting the situation, keyop only send out a vendor when the delivery company would not remove the old refrigerator. Initially, it took 4 days to get a response from KeyOp. The reason I got was that “I was off for four days.” As a resident not only was it inconvenient it was also insulting to be treated this way. Customer service is dismal and lacking in most cases. If you can use a different property management company RUN to them!!

Negative experience: I had to call and text many times all day on Friday 10/11/24 in order to get hot water fixed, including contacting Ken Lehr, one of the property owners, who apparently got it expedited. I was at work and it wasn’t at all good to be constantly on the phone about this. I never did find out the cause or if I was the only tenant in the building affected. Just got a two word text from the plumber: “It’s fixed”. I continue to be extremely dissatisfied by the service of KeyOpp. I kept on getting answering service reps all day long, who had no knowledge of my previous calls. Everything seems to be contracted out in terms of service. If I could score 0 stars I would.

Fantastic experience: Sharion she was such an amazing person when we met her. When we called her about the listing she answered immediately, and she was able to show us the place the next day. Sharion is very nice and warm when we met her she explained everything about the neighborhood, she made us fall in love with the place. She always answered her phone and she was quick to respond to any text messages we may have sent to her. She is knowledgeable and patient. Thanks to her assistance us we are getting the keys to our Condo this weekend !!! We can finally decorate our dream home. Thanks Sharion !!!!!

Fantastic experience: Our agent Sharion was very accommodating and responsive during our move in process! Thank you!

Fantastic experience: Sharion was super helpful and showed the utmost kindness, patience, and understanding during our move in process! Woohoo!

Positive experience: Poor service. The main thing that they do fine is the electronic rent payment function, for which you must pay $49.50 a month for the "privilege". After signing the lease, however, they are very unresponsive to issues/requests and will frequently not respond, requiring you to re-nudge them about the issue. It's common to be told that you will get an update ASAP, only to get no follow-up. Edit: 7 months after the review, it seems the responsiveness and service quality is a lot better now. I was able to get a next day response to a toilet issue and have the plumber come the day after that.

Fantastic experience: Anna was very professional , showed up early and had a great costumer service experience with her

Fantastic experience: My partner and I had to great pleasure of working with Nathan Malee. He was so warm and welcoming! Nathan was always prompt, answered all of our question, and if he wasn’t sure, he quickly found out information for us. We would work with him again! Thank you!

Fantastic experience: Worked with Nathan at KeyOpp to lease a house after looking on my own for months! The process was so pleasant and smooth - he was super responsive and patient, all the while being genuinely friendly, real and present. It was hard finding a place with the competitive leasing market, and Nathan made it happen for us. Recommend highly!

Fantastic experience: Anna helped me out with a one time lease agreement. She is very helpful and responsive. I would definitely use her if I needed a property manager.

Fantastic experience: Nathan is genuinely incredible - very insightful and mindful of what we're looking for. We're grateful for the opportunity to continue utilizing his expertise as we continue our apartment hunt. He has all the answers to our questions on tours and continues to look out for spots that match our criteria. I can tell he wants to make sure we are happy. Thank you! Would highly recommend.

Fantastic experience: Very patient and helpful. She cares a lot and stays in communication to stay. Connected. Awesome job

Fantastic experience: Anna is amazing she helped me rent out my property. She really care about me and my needs.

Fantastic experience: I just found and leased a beautiful home with so much help and guidance from Emily P. She was very accommodating to show me the house on short notice and to follow up every step of the way. This has been the most pleasant leasing experience I’ve had, and it’s all due to Emily’s knowledge, helpfulness, and friendliness. Thank you!

Fantastic experience: I would like to thanks and very appreciate to teams keyopp property management for your opportunity and great service. Special thanks to Mr. John Gregory Canasa for a wonderful job. he is amazing, I’m highly recommend . thanks again !

Fantastic experience: I would like to communicate my gratitude and praise for the continued dedication and commitment regarding KeyOpp and their amazing team. Natalie Flauta has been without a doubt, an absolute hero! She is diligent, exceptional with her daily follow-ups, and passion she clearly demonstrates for the work she does. She follows through consistently with clients who need her assistance. She was able to carefully manage many bids and paperwork on my behalf, allowing me to lead my life, while she handled the intricacies of many vendors and final decisions, providing me with expert guidance, while working weekends and late evenings. I cannot say enough good things about Natalie Flauta! I hope that she is aware of how impactful she has been in my life and those she helps. I know that KeyOpp has the most dedicated and committed team who work tirelessly around the clock to enable their clients meet their needs along with their tenants who they truly care for. They bring a human touch and class with all of their interactions and approach to life. A big shout out to Nathan Malee , remarkable in every way, along with Lawrence Huang, who is a giant in his field and an exceptional person. I am also including Eduin and Kristina who are both as committed and wonderful making it all work seamlessly! This “dream team” are all extraordinary professionals and hard-working team players For anyone looking for a property management company go no further. This one is well known and famous for their incredible work and expertise. This is a wonderful company, and I am indebted forever for all they have done and continually do for their clients. Thank you again Nathalie, Nathan, Lawrence, Eduin and Kristina for your exemplary, consistent and exceptional dedication. Keep doing what you do. You make this a better world for us all! VG

Fantastic experience: Working with Anna has been such a pleasure. She is very helpful and communicated everything we needed to do to get my client's housed quickly. She is truly the best at what she does. Thank you Anna!

Fantastic experience: Anna has been a blessing and been the only reason to go with KeyOpp. She has gone above and beyond helping us through every hurdle. She is the best person for every job.

Fantastic experience: Anna was responsive, professional, kind, and helpful. I would work with her again any time.

Fantastic experience: The leasing agent who helped me out was Anna and she is absolutely phenomenal! I work for a housing agency helping the homeless and she made the viewing and application a breeze. Despite being incredibly busy she stays on top of everything and is keen on getting all the details correct and even helped a client of mine on her day off. Just don’t go expecting her to always do that as she needs time for herself like we all do haha! I look forward to continuing to work with her in the future and I am glad to have made her acquaintance. If you are looking for someone who goes well above and beyond she is the leasing agent to work with. Thank you for everything!!

Fantastic experience: Nathan was so responsive and helpful throughout our move in process. So nice to meet and work with him! Thank you Nathan!

Fantastic experience: I had the pleasure of working with Nathan at KeyOpp. Nathan went above and beyond to secure a place for me, answered my questions in a timely manner and made me feel that I could never call or text too much with questions. Knowledgeable, professional and above all friendly. I look forward to doing more business with Nathan in the future. Thank you so much!!