Spectrum Association Management

Fantastic experience: Hi I had a chance to work with Brenda ona case relating to my property. It was wonderful to see how responsive and helpful the team of spectrum is.

Fantastic experience: Great community and the staff is eager to help. We communicated with Dache when needing approval for a home project- very helpful and easy to work with.

Fantastic experience: Working with Spectrum has been a great experience. Brenda Steel addressed our concerns in a timely manner and worked to resolve them efficiently. She made the process easy through clear communication and regular updates on how the issues were being handled. We’re happy to be working with Brenda and Spectrum and appreciate the care they provide to our HOA.

Fantastic experience: Very pleased with the prompt and courteous service we've experienced working with our association's Spectrum rep Courtney. We had a rather urgent need to remove a dying tree from our front yard and Courtney was very helpful throughout the property improvement process for both the removal and the approval of our relandscaping plan.

Negative experience: They are terrible. They took over about 6 months ago and proceeded to add chargeds to our account with no explanation. Took forever to get a hold of anyone to actually have a conversation with anyone. They send a email saying we have to pick up our new fobs and trash stickers less the 24 hrs notice saying it was the last opportunity, when was the other opportunities to get these items. Again, you can never reach anyone ever.

Fantastic experience: The response to my landscaping request was prompt and the person who followed up was great to work with

Fantastic experience: As Spectrum being our new HOA, I was having issues signing into the portal for the first time. I emailed our community manager Gina Harrison and she was nothing but “AMAZING and HELPFUL”, Gina walked me through the steps needed to create my account and emailed me back with confirmation that everything was “up and running”. Her quick response to emails shows her dedication to her work ethics and communities she works with. Please “THANK” Gina for me, I truly appreciate her!

Negative experience: this company is horrible. Not only are they a horrible HOA that don't manage the subdivision but their online site is terrible and they still charge extra to make a payment and it doesn't matter how, via ach or with a card they charge extra. I would never recommend this HOA search for a better one, they are out there. this one has hidden fees, and increases every year, with nothing to show for it.

Fantastic experience: It was a great pleasure working with Dache Hammonds, ACC Coordinator to get our new windows project approved. The process was seamless and completed in a timely manner.

Negative experience: Gina from the HOA informed me today that my toy hauler that I have prior authorization to park in front of my house for loading and cleaning. I was out of compliance. Although she was misinformed, by someone. Whatever happened to making simple call and ask the question. How hard would that be? Instead, making Accusation and upset someone over being misinformed. There are several issues within the community that I could complain to them about that are their issues. I.e. green zones that have been washed out two out of three years. Trees-that scratch my truck coming into the community wall paint that looks like somebody painted it With the crayon. Also you have to pay by check or they charge you a fee. Make sure your house is order first. A simple phone call could Solve a lot of issues.

Fantastic experience: Brenda, the community manager for our HOA, responds quickly and has been very helpful with answering all of our questions.

Fantastic experience: Yes, Spectrum is the management company for HOA. Yes, I am on the board. I do enjoy using Spectrum though. They make it easy for our homeowners. They make it easy for me. They are polite and reasonable. They do what's expected of them. Thank you Gina!

Fantastic experience: Great experience! It was so easy and fast!

Fantastic experience: Spectrum has been nothing but helpful to me for many years! I have worked with Brenda Steel and she is the kindest person I have ever met! Nothing but positive things to say! :)

Fantastic experience: Brenda was very helpful with my issue, and very insightful about the company. I feel so informational about the things that going on with my house and community. Thank you.

Fantastic experience: I was having issues submitting A Property Improvement Request Form I went to the Spectrum Office in Chandler AZ Brenda Steel was Wonderful She helped me submit the form online and answered all my questions and concerns

Fantastic experience: I own a rental property and needed assistance with an issue. Spectrum, specifically Brenda, was responsive and understanding and promptly assisted with my issues.

Fantastic experience: Spectrum Association had always been giving out the notices in advance. Since I missed the first notice due to missing emails, they still gave me a second chance to rectify the situation. I am very pleased with Spectrum’s operations.

Fantastic experience: Spectrum has been very helpful with our remodeling process. They are very knowledgeable and got back to us quickly when we had questions. The time frame for approvals did not take very long.

Fantastic experience: It's been a pleasure to work with the Spectrum team. They foster a culture of collaboration and trust and that's rare to find in this industry. The team exemplifies a family spirit with combined professionalism and personal touch. I would highly recommend for any community looking for a reliable, forward-thinking, and results-driven partner.

Fantastic experience: The team at Spectrum Management is incredibly responsive and attentive. They consistently go above and beyond to solve problems quickly and efficiently. It's been a pleasure working with such a reliable and professional group.

Fantastic experience: Absolutely amazing company to work with! Always so responsive and super helpful with anything we need. Their communication is also very good, which is hard to come by! We love working with Spectrum.

Fantastic experience: Brenda Steel of Spectrum association for Southern Springs is very nice. We had family staying with us for a few weeks and she messaged the HOA board so that our family would not get a parking on the street overnight ticket. She also messaged the 3rd party who gives tickets, letting them know to not give us a ticket for our overnight parked vehicle as our family was staying with us, and we did not get a ticket for overnight parking. We had our truck and trailer parked on the street overnight for a few days as we were getting it ready for a ride. I messaged Brenda letting her know, to please not give us a violation or ticket and she messaged the HOA board and 3rd party to let them know hey we were going to be parked overnight for a few days, and we did not get a ticket or violation. To be honest, not everyone likes HOAs. However a lot of neighborhoods have them and you have to deal with their rules and regulations. Although I don't agree on all the HOA rules of Spectrum in our community, whenever I talk to Brenda about them she finds a solution. There is solutions to HOA rules and regulations you just have to follow the process.

Fantastic experience: My experience with Dache at Spectrum has been absolutely amazing! He followed up and let me know where I was at in the approval process and even when he missed an email from me he made the corrections and followed through promptly. My requests have been processed in a timely manner. He made it very easy and convenient.

Fantastic experience: The service was seamless all along! Brenda was incredibly helpful and resolved my issue efficiently. I am an extremely satisfied customer

Fantastic experience: I had the pleasure of experiencing good old fashioned excellent customer service yesterday with Brenda in the Spectrum office. She listened to my frustrating situation and spent time and demonstrated immense expertise and patience with solving my issue...despite the fact that the office was about ready to close. Thank you for putting the customer first and using your problem solving skills. I truly appreciated and it made my day.

Fantastic experience: Gina P. Was an amazing property manager. When I served on the board she was always there when we needed even after hours! I would highly recommend her to anyone

Fantastic experience: We have THE BEST COMMUNITY MANAGER in Gina Portocarrero! I have lived in the community for 11 years, and every issue, concern and question I approached Gina with has been quickly addressed, responded to, and resolved. We've worked together on abandoned vehicles, amenity access, homeowner violations, and more. Every time, without exception, resulted in very speedy replies, and if additional information was necessary, we worked together to assemble all necessary information. I literally ALWAYS know I am in excellent care with Gina. A million questions can come up during home ownership and HOAs, but Gina is an amazingly knowledgeable resource that actually comforts us as homeowners. Like a super smart and nice relative you can rely on! I feel badly for any community that DOESN'T have Gina! Wow wow wow and one more WOW!

Negative experience: This management company is a joke. So many issues in our housing community. Locking pool bathroom doors and only sell keys if you drive to their location, which is an hour drive for me. They put in gym equipment but never finished putting it together. Now they are closing the pool the first week of July to replace the fence around it. It doesn't seem to have any issues, the locks work and nothing is falling down. Seems it could wait until September when no one wants to swim. Also, the pool area has no shade or tables and chairs. HOA dues are $140 a month and all we get bare bone amenities.

Fantastic experience: I would give Brenda Steel 10 stars all day. She is kinda and extremely helpful.

Fantastic experience: Brenda Steele and Gina Portocarrero were so kind and helpful in helping me with some of the app issues I was having as a new member to this neighborhood. Now the kids get some much needed pool time! I can’t thank them enough

Fantastic experience: Such a wonderful office. The staff is so friendly and welcoming. You can tell they are a happy group of people and a pleasure to work with.

Fantastic experience: Courtney did a fantastic job of keeping me informed during the process of submitting all the information needed to have the exterior of my home painted.

Negative experience: They don't even have an auto pay/recurring payment option to pay full balance owed, so inevitably when the HOA raises dues every year, my auto pay is no longer auto pay so I have to pay their $1.99 extra to pay the $X increase AND have to deal with updating my auto pay to do the same exact thing every year. Who even programs their payments this way WITHOUT an option to pay full amount due? Edit: spectrum, you responded to me editing this but never responded over a year ago when I originally posted this.

Fantastic experience: Recently, this HOA has shown noticeable improvement in their response times for home improvement approvals, which is greatly appreciated. It's encouraging to see more timely communication and support for homeowners.

Fantastic experience: Brenda returned my call promptly, was friendly, and provided clear and concise responses to my questions, including assistance with quick account setup.

Fantastic experience: Dache Hammonds was very quick getting back to me with the details I needed to submit. Once I submitted all the information, Dache responded the next business day. Once again Dache Hammonds was very quick in helping us with our exterior painting property improvement request. Thank you.

Fantastic experience: Spectrum manages our homeowners association and I had the privilege of speaking with Melissa. She went above and beyond to resolve our issues. I really appreciated her professionalism and kindness. She went above and beyond to help us.

Fantastic experience: Time to replace our roof. After the sticker shock, I start the HOA approval process. This starts with the management company. This was Spectrum for me. I was dreading the wait, expecting a week or so. Not so. It was actually less than 24 hours including the Architectural Control Committee review. This means actual time involving Spectrum was measured in minutes. I was pleasantly surprised. Now, to get the roofers to be that fast…

Fantastic experience: Melissa was extremely helpful in getting a landscaping issue resolved. Very pleasant and professional. Super employee!!!

Fantastic experience: I'm leaving this review for Jennifer Ellsworth. I normally don't leave reviews but I live in Lowe Estates and my mom lives in the community as well. I've have dealt with the HOA a number of times for myself and my mom in the past. I must say Jennifer is exceptional and has gone above and beyond to help myself and our fellow neighbors to try and finally rectify the major issue that we have had for many years with trees and branches overhanging into our driveways from the school property trees causing us the homeowners a great deal of unnecessary cleanup and being a major nuisance to us and our homes. I brought this issue to her attention and she got to work on it immediately..she is kind compassionate and really cares about our community here in Lowe Estates. She is a blessing and breath of fresh air..

Fantastic experience: Alicia Pehrson makes sure that the issues are taken care of and that the customer ultimately leaves the conversation knowing that they are in good hands with Spectrum Association Management - she has come in and helped me get my property and account in a positive standing

Fantastic experience: Jennifer Ellsworth is a great asset to Spectrum. She assisted us in an HOA violation we received on windows screens. I’m happy to report she helped in having this reversed. Thank you Jennifer!

Fantastic experience: Courtney was exceptionally helpful towards guiding me through the process of accessing approval from the Architecture Committee. Her selfless efforts were well received. Many Thanks JJ Mahalek Glendale, AZ

Fantastic experience: I can not thank Dasche enough she was patient and helpful through the process of getting the ok to replace our windows. Thank you very much

Fantastic experience: I have worked with Brenda Steele at Spectrum for a number of years. Brenda is professional, thorough, and attentive to my communities needs. She’s great to work with!

Fantastic experience: Our community has been with Spectrum for a few years now and we've been through quite a few managers. Our current HOA manager is Jennifer Ellsworth and I can't say enough wonderful things about her! Jennifer is an excellent manager, extremely resourceful, consistently responsive and always remains neutral. For the first time in my 2 years as a board member, I'm a happy board member thanks to Jennifer! This 5 star review goes to Jennifer Ellsworth for all that she does for us:) And a huge thank you to Brenda Steel for all she has done to support us!

Fantastic experience: Thanks Jennifer Ellsworth, Community Manager for taking time to listen to our community concerns. It's amazing that their are still people like yourself who seek to make a positive and impacting difference.

Fantastic experience: Melissa M took over as Community Manager for just under a year. Since then she has completed all projects and made the transition smooth. She is trustworthy, sincere, and professional.

Fantastic experience: Courtney M with Spectrum is the best! She is very responsive and communicative. One of the best HOA's I have worked with.

Fantastic experience: We just moved into this awesome neighborhood. I wanted to use the back gate to take my bike on the trail a 1/2 block away. I couldn’t open the pedestrian gate with the exit button. I contacted Jennifer Ellsworth our community manager had a board member meet me at the gate to figure out what was going on. She did so promptly that I was pretty impressed. I have experienced those managers that put things like this on hold and never look into things. Next I just bought a motorcycle and the front exit gate would not recognize it. I sent Jennifer a note about that and she immediately contacted the gate people who explained what I should do to get the gate to open. Her responsiveness is truly impressive. Thank you Jennifer Ellsworth! You are the best!

Negative experience: This HOA is filled with incompetent finger pointers and outrageous fees. I had a $99 balance my autopay didn't cover, due to the constantly rising HOA fee. I was then sent a FedEx letter of my bill, and charged a $50 delivery fee! Why is this necessary? I finally reached someone on the phone and was told it was taken care of. Then I get a bill for another $120 escalated property processing fee! So they can search for bankruptcies and foreclosures. All for an outstanding balance of $99! Totally uncalled for. And good luck trying to find someone who can actually address your problem. You are told to send an email and wait 1-2 months for the next HOA meeting. The worst HOA I have ever dealt with. Stay away from these crooks!

Fantastic experience: Always a pleasure to work with Spectrum. Our community manager, Jennifer is on top of our community and appreciate her hard work.

Fantastic experience: We place a acc application for home improvement and it took a couple weeks. But it was only because the HOA board was having some member issues. The Management company is always very helpful and friendly.

Fantastic experience: After hearing horror stories about HOAs, I was hesitant to purchase a house in a neighborhood that used one. Spectrum Association Management exceeded my expectations and released any doubt or nervousness I had about working with a HOA! Everyone I've worked with has been amazing, but Melissa Morgan especially, has been incredibly helpful and responsive! Thanks Melissa!!

Fantastic experience: Purchased a property, we had issues with emails ,addresses, billing and other on-going matters. Brenda Steele had helped us tremendously by corresponding with all involved and was very patient with us and worked everything out. We wanted to take this time to Thank her. Thank you, Dan Bruington

Negative experience: Spectrum = 0 Stars 1. Hard to reach 2. Fines for every little thing 3. Charged fees to pay your HOA 4. Too much authority 5. Pricy Ok let’s see their “reach out to us” response.

Fantastic experience: Brenda has been a great contract to work with. The directions she provided were able to address my concerns.

Negative experience: This company has an app, but there is seemingly no way to contact them by phone or email via the app. The association voted a year ago for amendments to the CCR’s and I have not heard back results? I searched the minutes and they are not current for 2024 save 1 month. Spectrum can do better.

Fantastic experience: Brenda Steele was the property manager of our community. I found Brenda to be knowledgeable, professional, considerate, and responsive. If I had a question or concern, Brenda would always get back to me with the information I needed.

Fantastic experience: Just want to take the time to appreciate Gina Portocarrero. She is definitely an advocate for the homeowners and willing to challenge the board to do the right thing . Thank you Gina for your support. Joe

Fantastic experience: Our community has been with Spectrum for a handful of years and we have had our rotation of community managers. However, the past few months I have been able to work with Brenda Steel and she has been a pleasure to partner with in managing our community.

Fantastic experience: Brenda Steel is an amazing Community Coordinator! She is very responsive and always willing to help out. I appreciate everything she does for our community.

Fantastic experience: As a homeowner and board member, I have been working with Brenda Steel over several years now and she has always been attentive to the needs of the community. Her follow through is always prompt.

Fantastic experience: I’ve worked with Brenda from Spectrum for years! She has been a valuable resource to our HOA and has been committed, organized, and effective in what she does. We are lucky to have her. Thank you Brenda for all you do!!

Fantastic experience: Brenda is our community manager and she is not only a valuable member of helping our HOA board succeed but she is a wonderful fun person to be around. She is loved by all in our small community and makes it fun to show up at the meetings and events that are hosted by our board.

Fantastic experience: I have had the pleasure of working with Dache on several property improvement requests I've submitted. He is always prompt to respond, and more than willing to help when I have technical difficulties with the app! Thanks so much Dache!

Fantastic experience: I visited the Spectrum office last Friday regarding updates to the HOA account. Melissa, the community manager, assisted with uploading scans of documents and forwarded them on my behalf to the department responsible for making the changes. On Monday, Melissa followed up and confirmed the changes to the account had been made. She made what could have been a difficult process very seamless. As well, her attitude in assisting me was above and beyond with regard to customer service. I am grateful for such a pleasant experience working with her and the gentleman who greeted me when I entered the office.

Fantastic experience: Brenda who is over the care of Southern Springs community in Phoenix AZ. Provide me excellent customer service. She called me back the same day and followed up with me. My complaint did not go unheard and was responded to and resolved right away. Thanks Brenda.

Fantastic experience: Diana did an amazing job across time zones and state lines to help support my son, who lives away from home for the first time. I appreciated her quick and thorough follow through to not only help us answer questions about the HOA CCR’s but then also to help us navigate finding a solution that was agreeable to all parties. She displayed empathy, patience, and perseverance throughout the process and we are so appreciative!

Fantastic experience: I was applying (??) for a landscape update, and although the website seemed a bit clunky, the Managment company was very helpful so I could submit the accurate information the first time for approval. Courtney made the process very simple and reached out to me numerous times so I could compete it correctly.

Fantastic experience: Courtney Mullen was extremely helpful to me when I was requesting an improvement to my home that required HOA approval! She responded quickly and moved my request to the appropriate committee and kept me informed of their progress! It took just a little over 2 weeks to gain approval and I am now ready to have my project completed.

Fantastic experience: Contacted Brenda Steele about an application for improvement on my house and she was able to Expedia to the approval. Very nice to work with.

Negative experience: My neighbors have extremely loud motorbikes and ATVs that they'll drive up and down the street doing wheelies in, or just sit in their driveway revving their engine to be as loud as humanly possible. Over the 2-3 years I've lived here I've contacted Spectrum more than half a dozen times and they haven't done literally anything about it. Unless your garbage cans are out two hours too long (which they'll gladly charge you $50(!!!) for), they simply do not care about any other violations, no matter how egregiously trashy and disturbing they may be to the community. God bless America, the only place where companies can kick their feet up and do absolutely nothing while charging you $100 a month.

Fantastic experience: I am currently having a water leak issue in the common area adjacent to my wall and house. Brenda Steel initially contacted me and is working to solve the problem. I was also contacted by Diana Treantos and received help from her as well. I want to commend these Spectrum Management people for helping me with the water leakage. I am hopeful things will be fixed soon and I am confident Brenda and Diana will see that the problem is solved. Regards, Dr Ronald Corak

Fantastic experience: Great experience working with Spectrum HOA toward our exterior home improvement. Tyrone was very responsive and provided the helpful information we needed to proceed.

Fantastic experience: Mandy Johnson is the Property Manager for out Parque Village HOA...can't say enough good things about her....She is very organized and is very responsive to our needs and concerns and readily communicates in a timely and efficient manner....she is kind, professional and humor filled .We and Spectrum are beyond fortunate to have Mandy in their employ.

Fantastic experience: I found it easy to apply for home improvement request with pretty quick response time. Much better HOA management that we have had in the past.

Fantastic experience: Courtney is so very responsive and personable. I always dread submitting for improvements but the process has become much smoother. If I have any questions, Courtney is there.

Fantastic experience: Our new community manager, Francesca Finklea, is awesome. In the 7 years we have lived in Arrowhead Ranch this is the first time we have ever gotten an actual response other than an auto reply stating our message was received. Francesca responded quickly to our concern and kept us updated. The issue was also taken care of quickly. Francesca is definitely the manager we want to keep

Fantastic experience: Very friendly!! Patricia Reyes was amazing and kept me updated and let me know if they needed more information for our home improvement! So very thankful!

Fantastic experience: It has been a pleasure having Brenda Steel as or manager @ Magma Ranch. With so many of our home owners just want to gripe but don’t seem to want to help. She always stays professional.

Fantastic experience: My key for the pool wasn’t working. I emailed spectrum and an amazing gal named Brenda was very quick to respond. She handled my situation with 5 stars and was a pleasure to deal with.

Fantastic experience: Brenda Steel, our HOA manager at Recker Pointe have done a great job helping me out on a big pool fob change over project. She took the time to walked me through the change over project step by step and follow up with emails to make sure everything was done right. She is a great asset to our community. Thanks again Brenda!

Fantastic experience: Spectrum Association Management has been outstanding to work with since the community I live in decided to contract with them in 2020. I would like to Thank the community Manager, Brenda Steel for guiding the community and sharing her wealth of knowledge with us. In particular, the technology and resources within Spectrum are outstanding. If considering a new HOA Management company, I would highly recommend Spectrum Association Management.

Fantastic experience: Spectrum has really cleaned up the community. Brenda has been a great CM. Very helpful, always on top of the issues and understands our needs. She is the best community manager we have ever had!

Fantastic experience: Brenda Steele is our community manager. She does a amazing job of running the HOA meetings, answering any questions, spending extra time doing community walk thrus. She is the best manager we have ever had

Fantastic experience: This HOA company is by far the best one I've worked with. Their website/app interface is very easy to use. All I have to do is fill out a simple form to request any changes to the outside of my house. And the best part is they usually respond to my change requests within a few business days. I've had no issues getting things approved and can usually proceed within 2 weeks of the initial request.

Fantastic experience: Courtney was very thorough as she walked me through the HOA approval process...what I needed, layout, etc. Very helpful and best to get approval before buying any materials...they will work with you.

Fantastic experience: Recently, I had an opportunity to interact with Sonja Mosley, the Community Manager for Park Meadows where I own a rental property. Spectrum took over Park Meadows Management in July 2022. The previous management had not updated my mailing address, due to which I did not receive the communication regarding the change of Management. Also, the auto pay of the monthly assessments also dropped when the management changed. When I caught that monthly dues are not being paid, I and my wife visited the Spectrum office in Chandler at lunch time. Sonja was kind to take time to do the needful and help us get back on track and get the fines waived. I deal with many HOAs and their staff due to the nature of my business. Sonja was very professional and kind in her interaction and deserved 5/5 or more.

Negative experience: This HOA is the absolute worst. They constantly change the fee amounts and then charge outrageous penalties when my autopay is off. Absolute incompetent outdated system they are using. They are also very hard to contact. They are unethical in their business practices.

Negative experience: *See update below* Absolute horrible management company. Incompetent people are answering emails and they don't even know the rules for the communities they are in charge of. They disregard your concerns and then ignore your emails altogether saying they will "forward your concerns to the site manager." Raised the monthly HOA payment another $10 per month and the common areas have never looked worse. Disgraceful to say the least. *UPDATE* After leaving my initial review and receiving the comment below I tried again to contact the agency to deal with the issues. I was forwarded to the same person who disregarded me the first time. The next day I received a call from Brenda who expressed interest in helping me with said issue, but at the end of the call she asked me to change my 1 star review to a 5 star review. I declined and said I would gladly change it if my issue is looked into and resolved. I emailed the forms to her that she requested I fill out and got a thank you response. Since then, radio silence. I have emailed her two other times in the last 4 weeks asking for more info and if anything can be done to help resolve this and I have been blatantly ignored. I believe they only reached out to get me to change my review and not to really resolve anything. Still very unimpressed.

Negative experience: This company is a pain to deal with. Getting notices about my trash cans on the curb every Monday. Put them out Monday for Tuesday 4-5 a.m. pick up. REALLY. The rule they refer to in the notice is trash in the yard. Then get notices that trash in my yard when I set stuff out for bulk pickup from the city every 3 months (every house on the street has trash set out for the pick up day). Then trying to get ahold of them is a joke. Then when you do the property manager Kenneth is like ‘ not my fault ‘. Then they are here in review section saying contact us. Spectrumam aren’t you reading it’s impossible to contact you by your design. Watch they will just say contact us to a reply on this. As well they increase the fees every year and the accounting balance of intake to expense is always the exact same amount. Sorry I have ran retail stores and other businesses for over 22 years the intake to spending is never the exact same. This company really needs to be looked into. It’s time for people who live in the areas they manage to start going to the meetings and stand up and demand better and some answers.

Fantastic experience: Great experience working with Patricia and the whole team and committee. Needed to repaint the house. Asked for an extension and they granted it. Once ready and submission of approval form, it was approved quickly without any hassle. Big thank you to Ken and Patricia for the patience and understanding.

Negative experience: The bottom was my review 2 years ago, well, now I changed it from 4 star to 2 star, they hide phone numbers a while ago and force us to submit web forms, that's inconvenient but I can handle, however, the bigger issue is the are not responsive like before. Working with Bethany on request to repaint house. She is very responsive and helpful

Fantastic experience: I have had nothing but the best service and attention with Pam from Spectrum. She responds quickly and has a wonderful attitude along with a helpful nature. Anything I’ve brought up or shown concern over has been taken care of by Pam personally in a timely manner. I even get follow up communication when work/repairs/etc. are completed. Thank you for everything you do! It has not gone unnoticed. Our neighbors agree.

Negative experience: Literally denied a basketball hoop for my kids in my own backyard. We requested approval and followed parameters from our old HOA, and sent that to Spectrum and they still denied. Now they want us to take it down after every use… Here’s the picture they sent me, which was taken from the main road behind our house. I don’t believe this hoop is an issue to anyone in the community. Ashley Park community has several hoops you can see over the wall, so not sure why we are singled out.

Negative experience: I live in one of their properties in Phoenix and I can tell you from my experience that this company has absolute incompetent staff and board members. Who are not even aware of their own rules and regulations. they keep fining me even when I am maintaining the property and refuse to answer any of my queries. I personally met with board members of this HOA for my area and they literally lied to my face saying the property is in good shape and just follow the procedure to get the violations resolved. which I do and however I keep getting fines. I will be leaving the property just cause i don't want to deal with this company any more .

Fantastic experience: Recently I requested for a property improvement approval. I was in need of a quick approval, as I found a contractor who agreed to do the job with a very short notice and reasonable price. I requested for an expedited approval. Spectrum staff (Tyrone Pringle) followed-up on my request with HOA board and got an approval on time, within 2-3 working days. Thank you, Tyrone.

Fantastic experience: A Thank You shout out to Brenda Steel! She was most helpful with an assessment matter, on one of my properties and thoroughly explained the and helped resolve a violation matter on my other property. She replied to my emails promptly, was courteous and informative. THANK YOU!