Goodwin & Company

Fantastic experience: Marie crise was helping, great customer service, she walked me trough procedures, I couldn't make it without her, she deserved a 10 start

Fantastic experience: Agent was very helpful, friendly and polite.

Fantastic experience: Luigi Mae Baay was extremely helpful and patient with me. She was kind and very helpful! One of the best call service providers I've ever worked with . Thank you

Negative experience: Goodwin is currently billing our HOA electric at double the Xcel rate. They refuse to provide financials, explain how money is being spent, or collaborate with homeowners what so ever. It very much appears there is something illegal going on financially and Goodwin is doing everything they can to protect the developer. Nothing has been fixed in our community, and Goodwins property manager closed out the ticket I had open without there being resolution. I just called the office (which redirects you to their call center) to ask who I can escalate to. I was told I can have the property managers contact info or the call center supervisor, but that the supervisor wouldn't be able to give me any more info. Jessica P has been completely unhelpful in responding to our calls or emails. Our electric bill is $100 more for each unit than prior months, and they are charging $17,000 from the HOA reserves on top of our personal charges (we have no amenities). STAY AWAY.

Fantastic experience: I was confused about some payments. Called Goodwin &Co., left a message. It was returned quickly. I spoke to Rafael Paz who was a great help. Considerate, well spoken, explained every detail. Pleasure to deal with.

Fantastic experience: Jeffrey was the best. I work nights and was having problems with the one time HOA online payment. Then trying to contact the company when the were open and I was awake, long story short by the time I got Jefrey there was a late fee. I just tucked it up and was going to pay it, but Jefrey offered to take care of it. I made my one time payment and don't have to worry about it till January 2027. Thank for Jefrey!!

Fantastic experience: Rafael Paz was very courteous and efficient.

Fantastic experience: Jeffery was so helpful. Thank you

Fantastic experience: When we had a tricky HOA account transfer, Maricris did a wonderful job helping us through the process, patiently confirming each step along the way and waiving a late fee.

Fantastic experience: Jefrey was so helpful today! I appreciated her attention to exactly what I needed. She sent me the document in a timely manner and very friendly! Thx u!

Fantastic experience: Rafael Paz was very helpful, courteous, professional, and patient when explaining my bill. I feel you have a very good employee representing Goodwin.

Fantastic experience: As a first time home buyer, I wasn’t sure what to expect, but the entire experience ended up being smooth and straightforward. We got creative and used down payment assistance to structure the deal, which made it possible for me to buy without draining my savings. Communication was clear, strategy was solid, and I always felt like I had someone in my corner. Super easy to work with and genuinely invested in helping me win. I couldn’t be happier with how everything turned out and am proud to be a first-time homeowner because of it.

Fantastic experience: Love this management company and working with Agustin has been the best. 10/10 Thank you!

Fantastic experience: Reached out to better understand an HOA violation, Rafael Paz did a great job helping me understand and work to resolve the issue.

Fantastic experience: Queens was very helpful Nice gal. Thank you

Negative experience: Horrible company. They will ignore your requests for months and years. Non-emergency requests take 6-12 months to resolve with no communication from G&C. Isaiah will hardly ever reply to your requests. Multiple calls, tickets, and emails have no effect. They are the gold standard in horrible property management companies.

Fantastic experience: Today there was some issue regarding HOA payment processing. Queene was really very helpful and patient lady. I appreciate your pateince Queene. Thank you so much

Fantastic experience: Your representative was very professional and helpful in working through the issue we were dealing with.

Fantastic experience: Citas S. was a patient, well spoken customer service representative. She was patient, confirmed my need, & gave me more info than any of the Goodwin reps. Goodwin & CO is neither a helpful or respectable company to their account clients, to date. Several calls, several misdirections & NO RESPONSE from Property Reps! Only attention is to HOA payments or financial exchange. I would NEVER recommend this company for any reason. Poor management, poor property reps & NO FOLLOW UP…. But quick to charge additional fees, ignore requests & blame clients without responsibility! You are lucky to have Citas S. She will find a better job that appreciates her.

Fantastic experience: Rafael paz ..did amazing job helping me !! Thanks !

Negative experience: Impossible to get a hold of anyone. I call and says high call volume then says they are unavailable. When I get a call back, it’s always from a different number that goes to spam/voicemail and they tell me to call back the 800 number again. No one responds via email. Been in this loop for days… Re company’s response: I emailed Ron already as I saw someone had a similar complaint and they said to email him. Guess what… he didn’t reply back to me either.

Negative experience: Absolutely horrible HoA up in the Candelas. Have been fighting them for months now over a simple netting for our dogs to keep them safe, since they don't want us to put up privacy fences because it will block the view. But they can put up massive commerical structures across the street on highway 72. Kindof ironic. The dog netting is very minimal and can't even notice it. Feeling alittle bullied by this HoA because we are a house that shares with a HoA part of grass, that also doesn't take care of their part of the grass from weeds and grass. Very hypocritical of a company to demand things from people that take care of their house but they cant on their side. Fence is noticable of close but not harming anyone far away or in the community. Wouldn't recommend working with these people. Bully people out of simple things with the power they have.

Fantastic experience: Citas Soriano was wonderful, attentive and immediately helped me resolve my issue. I wish all customer service agents were this fast and considerate!

Negative experience: Zero stars. They have no idea what they are doing! They drive around taking (incorrect) photos of homes and sending out emails because they are incapable of doing anything requiring skill. Nice work folks

Fantastic experience: Thank you to Rafael Paz for helping process a payment.

Fantastic experience: Jefrey was VERY helpful. Also Lisa who sent me to her. Not everyone is this informative. I'm a rerired business teacher and I appreciate excellence when i find it.

Negative experience: Real annoying pieces of garbage that give all HOAs a bad name. This is why people hate HOA. They sent me a picture of my front tree saying its dead..... its November of course there are no leaves!?!? Its very much alive... this is like the 4th notice this year al for the most nitpicky ridiculous things I have ever seen.

Fantastic experience: I spoke with Ms. Queene today, she was very kind and helped me a lot, thank you Ms. Queene.

Fantastic experience: Jefrey was great for assistance with making a payment.

Fantastic experience: jefrey was very helpfull in resolving my issues!

Fantastic experience: Satisfied. Rafael Paz was helpful in every way.

Fantastic experience: Called to day to see if i can get a return on my late fees due to the federal gov shut down. RAFAEL PAZ was very help full in sending me the information that I needed to submit. Now i just need to wait to find out what their verdic is.

Fantastic experience: Queenie did an excellent job of helping me pay my HOA over the phone! Thank you Queenie!

Fantastic experience: Jeffrey was exra helping, really nice.

Fantastic experience: Very helpful! Rafael Paz was excellent!

Fantastic experience: First of all, this survey is for Christian who is from headquarters. He was an outstanding customer survey representative!! He was helpful, understanding of my problem, polite, efficient, and the most professional rep!! I thank him so much for listening and solving my questions!

Fantastic experience: Rafael Paz doing very well he’s doing his jobs he helps full great job

Fantastic experience: Queene successfully helped me to solve my problem. Thank you so much!

Fantastic experience: Queene was great! She helped us with getting what we needed.

Fantastic experience: Thank you Rafael for your helpful and professional customer service today.

Fantastic experience: Queenie was the representative that helped me today. She was very knowledgeable and was able to help me with everything that I needed help with. I was very satisfied after I got through talking with her

Fantastic experience: Christian DID FOR ME what I have asked two other employees to do. Christian was very professional and helpful.

Fantastic experience: TODAY, I WAS HELPED BY A KIND RCC, JEFREY A, IN COMPLETING MY TRANSACTION. HE WAS KNOWLEDGEABLE & PROFESSIONAL, AND I TRULY APPRECIATED IT!

Fantastic experience: Jefrey was very professional and customer friendly. I appreciate the time and patience she took to resolve my issue.

Fantastic experience: Jefrey was amazing and helped me resolve my issue smoothly. He was kind and professional.

Fantastic experience: Jefrey is a very helpful and considerate representative for the firm.

Fantastic experience: CHRISTIAN was a huge help in guiding us in the right direction to get assistance on our home. Thank you sir for your professionalism!

Fantastic experience: Rafael Paz was wonderful in assisting me today! Very professional and took care of my concerns.

Fantastic experience: We were changed of HOA and I have to call them for an issue that I have with my payment and Luigi helped me a lot in a nice and professional manner. We need to have more Luigis around.

Fantastic experience: Jefrey was awesome! Helped me with a payment when the system was down. He was great.

Fantastic experience: Rafael Paz was very helpful and pleasant to work with

Fantastic experience: I appreciate Queenie and Godwin reaching out to me. This process has taken 4 days. So, the personal spin on getting my payment was a headache released

Fantastic experience: Jefrey was very helpful and prompt with assisting me with payments while the normal HOA payment portal was down.

Fantastic experience: I sent in a recent post for Raphael. Last name was incorrect. It is Raphael Paz, not Powers.

Fantastic experience: My community works with Mariah at Goodwin and she is absolutely phenomenal. She is always very professional, responsive, and knowledgeable about historic issues in our community, vendors, etc. I'm new to our Board and she's made it relatively easy to learn the in's and out's of the HOA. Really thankful that we have her! Compared to previous PM's, residents also seem much more satisfied now that we work with Mariah.

Fantastic experience: Queen helped me to make my HOA pymt. Very helpful. A little hard to understand though. Maybe just my age.

Negative experience: A lot of the reviews here have to be fake, because Goodwin cannot possibly be an upstanding (or even real?) company. Our community in Denver switched to them recently and were given an email address to contact and a phone number to reach. The wild thing about the phone number is that it rang and then hung up...no option to leave a message. Rang once, call ended. The email unsurprisingly was never answered but y'all don't need me to tell you that. It's, in some ways, a brilliant business maneuver to stand up a management company and then not staff the phones or inboxes, but I'll be interested to see what the long-term effect on the business is. Stay super far away if you can.

Fantastic experience: Elieza from Goodwin and Co did a fantastic job. Clearly explained the answer to the question I had.

Fantastic experience: Queene Elisan who is a Customer Service Support Agent was extremely professional and very knowledgeable in her job. She listened to my concerns and did not hang up on me as the other agent did after I waited on hold for assistance. I do hope all could experience agents who care about their jobs and people. Thank you.

Fantastic experience: I called for service and reached Jefrey - she was great: knowledgeable, efficient and seriously interested in helping me and that she did. A very polite lady and easy to understand. In my book she is a keeper. John sittner

Fantastic experience: It was a great experience to talk to Jeffrey. Helped me great.

Fantastic experience: Raphael Paz helped me to fix my account today He is very well mannered , patient, and helpful. Thank you for his help

Fantastic experience: Jefrey Ayungon was amazing! She helped me make over the phone payment super easy and also instructed me on how to set online account so we can do automated payments. She is super positive and professional person!! Thanks again for your assistance!

Fantastic experience: Jefrey was a great help, and very friendly! I had some questions about our account and Jefrey was quickly able to provide the info I needed and clear things up.

Fantastic experience: Clyde, was a great help to me concerning the getting of a HOA document.

Fantastic experience: Jefery was very helpful - took care of my issue promptly!

Negative experience: UPDATE: today is day 9. I have added a video of our reality. We do this 4 times a day. We are so fed up. Grant Park, Denver. Our elevator has been broken for 5 days with zero communication. Zero updates. Now it’s the weekend, and you don’t offer support on weekends. (Bizarre!) My husband has to carry our 14 year old SEVENTY POUND dog up and down 4 flights of stairs 4 times a day, every day. I CANNOT EXPLAIN HOW MUCH THIS SUCKS. I will call out ISAIAH VIGIL as the person I’m told is responsible, but I loathe your entire company and your FAKE reviews equally. Trust me folks, scroll to the 1 star reviews. Nothing else is true. Happy to delete this if you fix our elevator!

Fantastic experience: Clyde was very helpful to get me the right information for me thanks again for your help

Fantastic experience: Great service! Raphael Paz was very helpful.

Negative experience: Had problems with a late fee and Elieza G did the research that nobody else would. Got me the waivers needed to remove the erroneous charges. Had many problems with other companies, at least this one did the research and didnt just stand there with an open palm saying too bad, so sad. ~Follow up the lack of communication in this company is laughable. Changing bill dates without notification so they can stack late fee on top of late fee. If you use them make sure you are checking your email daily just in case they send you some new thing you didnt know about.

Fantastic experience: I have been working on resolving this issue for months. Today I found the right person. Elieza is amazing. She really wanted to make sure this issue was resolved today. Elieza went above and beyond to do so. It was refreshing to have that experience with her. I was fully engaged, working closely with her on an issue that seemed particularly challenging for others to resolve. I am so impressed with Elieza that I felt compelled to write this review, which is something I rarely do. Best wishes to Elieza! Thank you! Steven Kalal

Negative experience: HOA raised almost $100, monthly is now $380!! Community is poorly maintained. Trash everywhere, overgrown bushes, weeds, grass is dead, dogs running around with moi leash and droppings are not picked up,. Maintenance crew quickly blows over trash, nothing is thorough, or any actual upkeep.

Fantastic experience: Clyde is so patient to me and spend a long time helping me to set up the autopay and pay August payment. He provided the best service that a customer expect. I hope that every agent can have Clyde’s working attitude. I really appreciate his help and time.

Fantastic experience: Jeffrey was very kind and professional. I was experiencing trouble making payments through the online portal and she was able to correct the problem in a fast and courteous manner. I am very grateful for her assistance and will reach out to her directly should I experience any future issues.

Negative experience: Leaving a bad review once again since this is the only way they respond to our needs. Summer is almost over, and we have been contacting multiple people for our pool & tennis court key. We have gone officially 2 summers now without the amenities we pay so much for on a monthly basis. Additionally, they did work in our alley way, and have left hazardous potholes on the sides of our garages, with no intention to fix it. We are continuously disappointed by this HOA company, and we hope for answers soon.

Fantastic experience: Fhebe took my payment very nicely. Rose May was helpful too.

Negative experience: One star is too many for peachwood community staff and Goodwin in general. Lip service is their specialty. I would NOT recommend selecting them for property management.

Negative experience: Such a waste of time and money trying to work with our assigned community manager at Grant Park in Denver. Messages go unanswered, scheduled projects are ignored and updates are not provided to owners with basic email communications or responses on Town Square. It's not difficult to send out email updates and it's the bare minimum of what is expected from a management company. Also haven't been able to get a call-back from a supervisor for multiple phone call reach-outs now. Scam.

Fantastic experience: It’s really pleasure talking with Glydel Liza.Her customer service is great.She not only answered my questions but she gave ideas too.She made the conversation so easy.She solved all of my concerns.It is fantastic customer service and I got more than I need.

Fantastic experience: FIVE BIG-BIG STARS from me to CHRISTIAN TENESO, with Goodwin in Austin, TX. Today, he wonderfully assisted with my new-to-Goodwin questions. With much professionalism, kindness, respect and patience Christian was extremely helpful, his explanations were clear, and his field knowledge was at-the-ready to share. Thank you, Christian. Jeanette Mater

Negative experience: My experience with Haley Baker has been extremely disappointing. From the beginning, her communication was cold, condescending, and completely lacking in basic customer service or professional courtesy. Rather than offering support or listening to my concerns, she repeatedly spoke down to me and kept pointing out what I was “responsible for” as a homeowner in an unnecessarily rude tone. Even after I politely and respectfully asked that future correspondence be communicated in a more constructive and professional manner, her tone remained dismissive—as if I wasn’t worth responding to with even the bare minimum of respect. It’s one thing to enforce policies—it’s another to speak to people like they don’t matter. Everyone deserves to be treated with courtesy, especially when they are reaching out in good faith to resolve an issue. I sincerely hope the company re-evaluates how communication is handled moving forward.

Fantastic experience: Raphael Paz was very helpful in getting information regarding our lawn/vegetation supposed violation. And also explaining charges. Thanks for all you did to help with this matter.

Fantastic experience: Luigi did great service job for me. she is great.

Fantastic experience: I had a great experience with Goodwin customer service today thanks to Ralph. He was very helpful, professional, and patient while answering all my questions. It’s refreshing to speak with someone so knowledgeable and kind. Thank you, Ralph, for your excellent support!

Fantastic experience: Clyde was very helpful and very professional and was very pleasant to have worked with him. Clyde was able to help me with all the questions very quickly.

Fantastic experience: I called the Goodwin & Company customer support as I was having a problem setting up my new account. Loremon Antopina handled my call and was very knowledgeable and quickly fixed my problem.

Negative experience: By far the worst HOA company I’ve had to deal with, their customer service does not reply can’t get a hold of anyone over the phone. Emails will only be answered by Holly and will not go any further, recently I’ve sold my home and the HOA charged over $3000.00. A one sheet of paper that was printed “Status letter” they’ve charge $747.60 that is incredibly expensive, to transfer the name on the HOA cost me $170.00 and they’ve pro rated me for half the month of July $206.13 even though I’ve paid July’s HOA in June 2025, total scam. We also had to pay the insurance that is their insurance company covering the outside for $3200.00 every homeowner had to come up with this amount out of pocket to cover next years insurance coverage. I’m glad to be out of this HOA company they are totally scamming the residents who did not vote for the assessment. Hopefully I can get the media interested to expose this company’s fraud.

Fantastic experience: I had a good experience when I called concerning my H.O.A payment. Ralph came across very good at his job, and he liked it.

Fantastic experience: Clyde Prudente provided me with great customer service. Very knowledgeable and quickly resolved my issue.

Fantastic experience: Ralph was awesome! He answered all of my questions and seamlessly guided me through town Square. Thank you so much, Ralph!

Fantastic experience: Thalia was excellent to work with! She is patient, kind and willing to do whatever it took to make our account right!

Fantastic experience: Clyde Prudente provided me with outstanding customer service in a very professional and friendly manner. He was able to help me with my situation and made sure I had all the information I needed.

Fantastic experience: ralph was amazing with his knowledge and ability to hepl me thru the set up process very patient and understanding

Fantastic experience: I am very happy to have the opportunity to share how Rafael Paz made a difference for me today! He was patient with my many questions and did not rush his answers to any of them. I am happy that I was able to review information fully so that I have it fully digested. Rafael is very professional, congenial, and incredibly kind!

Fantastic experience: Loremon Antopina was very professional and helpful, she explain everything to me about the billing issue I had. Thanks

Fantastic experience: Mariah is the best property manager I've experienced as my time serving on our HOA board. She brings experience and knowledge of the industry with her to every task. She is professional in every situation and is very proactive which is needed in property management. I highly recommend Mariah as part of any property management team.

Fantastic experience: We have been very pleased with the service we have received since Mariah became our HOA manager. She gives us prompt, professional attention!

Fantastic experience: Jefrey was excellent in helping me with my payment! And helping me set up Auto Pay! Carrie

Fantastic experience: I had a very pleasant time talking with Clyde about my HOA account. He was extremely helpful to me in clarifying the amount owed due to correspondence passing in the mail.

Fantastic experience: Ralph was great, could not help me fully but I was satisfied with the information provided and details on whats needed moving forward. First interaction with the company and I am pleased