Dorman Real Estate Management

Negative experience: Literally the most unresponsive property management company I've ever seen. Ongoing noise issues at our condo complex from people's children screaming while windows are open, 'emotional support dogs' barking non-stop when left home alone, pounding on walls and the floor. No response, calls go to an extensive phone tree during business hours, then to voicemail which isn't returned. If your HOA is selecting a new property management company - steer as far away from this one as possible.

Fantastic experience: Everyone on the staff has been so responsive, kind, and patient with my concerns and questions. I was nervous for my first experience with a property management company, but the wonderful people at Dorman have been helpful every step of the way!

Negative experience: Good luck living next to one of their properties. Their fence has been falling onto our property for over a year. Thanks for finally getting rid of the rodent infested shed though, appreciate that being gone.

Fantastic experience: I had a great experience working with Brittney Larsen as my property manager. She was consistently professional, responsive, and easy to work with. Brittney communicated clearly, handled issues promptly, and always followed through on what she said she would do. It was obvious she genuinely cared about both the property and the tenants, which made the entire experience smooth and stress-free. I truly appreciated her an what she’s done for my family and I would highly recommend her an to anyone of my friends an family

Fantastic experience: I have had Dorman Real Estate Management as my rental agent for over three years, and they have consistently provided prompt and reliable service. Whenever an issue arises with the building, they respond quickly and work efficiently to resolve the problem. Overall, my experience with them has been very positive.

Fantastic experience: Maggie Eaton is one of the greats when it comes to management. Worked with her at her previous company and now. Maintains an excellent level of communication even in stressful situations. Could not recomend Dorman or Maggie more.

Fantastic experience: Dorman Real Estate Management Staff is some of the best there using Colo Sprgs area...

Negative experience: Dont trust them!!!!!! They ignored us. We had a scheduled meeting, they didn't show up, didn't send a door code, and after calling multiple times we still never heard back.

Fantastic experience: I give them five stars because whenever I need something or have an emergency, they arrive as quickly as possible. Very few agencies are as efficient as you, and your services are top-notch. Thank you very much, and I hope you have a Merry Christmas. Doorman Real Estate, thank you for everything.

Fantastic experience: Kylee has been great to work with. She is incredibly knowledgeable, kind, and efficient at getting me the help that I need!

Fantastic experience: Morgan our Property Manager with Dorman Real Estate Management is always prompt in responding to my emails and handles service requests efficiently. Working with Morgan has been an absolute pleasure.

Fantastic experience: A latent water leak at my home earlier this year resulted in considerable water damage. Together, Alex and Jon K., to their credit, coordinated the efforts of my tenants, multiple contractors and my insurance company, all while conducting their normal day to day property management functions. After seeing this project through completion and restoration of my home back to the original condition prior to the flood, I can rest well knowing my home is in good hands with respect to property management.

Fantastic experience: You can trust Dorman to provide exceptional service from application to security deposit reconciliation. Renting can be stressful. You want to make sure you work with a solid property management company like Dorman Real Estate Management. We rented through Dorman for 5 years. Their application communication was detailed, their service over the years were prompt and friendly, and moving out guidance provided step by step instructions to assure we get a full deposit back. I sincerely am grateful to have experienced years of worry free renting. Thank you Dorman!

Fantastic experience: I have served Reagan Lopez for many years with her portfolio needs. She stands out among most property managers, with her passion and dedication as she serves her clients. Property Management is a complex job, and Mrs. Lopez strives with excellence. I have personally witnessed many, many times, where she has put her clients needs above her own, ensuring satisfaction to them, and making them feel that they reside in a home and not just a house. Thank you, Reagan for caring about your vendors and your tenants the way you do.

Fantastic experience: Shoutout to Danielle and Lea at Dorman. We just moved out of state and were tenants for almost 5 years. Dorman is one of the better property managers we’ve ever dealt with in our last 15 years of renting. Incredibly fast response to maintenance requests! Every vendor we ever dealt with was prompt and professional. If you’re a prospective tenant in COS looking for a PM that’s attentive to the property, these would be the people. I recommend!

Positive experience: Quick response and completion of necessary work, contractor communication was quick and professional

Fantastic experience: Iam at new tenant with Doorman real estate management and planning to be a long one too very satisfied with the company very nice and helpful staff at the office friendly and for fixing the property very prompt service and friendly maintenance staff iam very lucky to be with this company. Thank you all I'll always recommend you to my friends and family.

Fantastic experience: I had an excellent experience with Dorman while living in their townhomes in Colorado Springs for two years. My overall stay was great — the renewal process was simple, maintenance requests were handled quickly, and I appreciated being able to build relationships with some of the contractors who often went the extra mile. The front office staff was also fantastic. A special thank-you to Claire, who helped me on several occasions with urgent matters, and to Danielle, who was always prompt, professional, and kind in her email responses. I truly appreciated her fair and thoughtful approach — not every situation fits perfectly into a rulebook, and she always made the right call. Finally, I was pleasantly surprised to receive my full security deposit back, which speaks volumes about Dorman’s fairness and professionalism. Overall, I highly recommend them to anyone looking for a well-managed and respectful property management company.

Negative experience: Unprofessional. I have been trying to look at some of their properties for about a month. They just continually spam me different properties through email... but they won't discuss showings and it takes forever to get a real person on the phone. Finally called them to ask about showings ... to just take a look at some of the places they keep spamming. The bubbly chic on the phone was actually quite rude and literally said that if I wanted a showing with a person, they probably weren't the company for me. Guess you don't really want to rent anything. If I cannot get a real person to show me the property, I probably won't get a real person when I need things fixed either. Remember that as property managment, you are also being interviewed, during these showings. Not giving all our money to someone who cannot even show up and be professional about doing their job.

Negative experience: ***** Predatory Fees & No Military Support I’m new to Colorado, and maybe some people here are used to these kinds of charges—but in other states, this is NOT normal. Colorado residents should really start pushing for change (or vote differently) because the way property management companies operate here is taking advantage of tenants. I didn’t choose to move to Colorado—I had to for the military. The cost of living is already high, but Dorman Property Management makes it worse with endless hidden fees and lack of transparency of costs. They’re the only company I’ve dealt with that does not waive application fees for military tenants. They also charge a monthly “risk fee” if your credit score dips below 700, even temporarily. I had to buy a car that would hold up in the snow. Mine bounced back within a week, yet I’m still forced to pay $15/month despite 12+ years of perfect rental history (no missed or late payment on any bills). Then there’s a $25 “Resident Benefits Package” fee that no one can clearly explain—another $300 a year for EACH tenant. Just another way they get money from everyone. This even goes on your credit report. The water utility bill is full of mystery charges: sewage, “admin,” fire department, trash, even a “streetlight” fee. My first water bill was $171, and I wasn’t even home—I was deployed. Tenants should be warned that these hidden costs will easily push your utility bill to $150–$300 per month. When I moved in, I submitted reasonable requests like replacing mismatched, broken blinds throughout the unit. The response? “We only replace them when they break.” Each window has a different style of blind, and apparently that’s acceptable to them. The ESA verification process is another unnecessary headache. Despite my dog being documented in all my previous rentals with zero issues, I was forced to go through an invasive online verification system. They already have my rental history and my security deposit—this was excessive and unnecessary. Their billing practices are equally deceptive. You pay a full month’s rent even if you move in mid-month, and then they pro rate it the following month. That’s another policy I’ve never encountered before in a decade of renting. It was $5,000 upfront. The only positive thing I can say about Dorman is the maintenance staff. They’ve been responsive, professional, and genuinely helpful every time I’ve submitted a work order. Hey… maybe it’s just how it is everywhere in Colorado but if you’re military, or anyone relocating under time constraints, avoid Dorman. They will nickel-and-dime you. I chose this home because I love it and want my boyfriend to be in a nice home while I’m gone for 9 months out of a time. I’m going to take care of it, but it would have been nice if the property mangers cared about it as much as we do.

Fantastic experience: Drew B. has done an excellent job managing my property for more than 5 years. Thank you.

Fantastic experience: In my experience Dorman is professional, knowledgeable and responsive. They're to easy to work with at every level and operate with a very high level of character and integrity.

Fantastic experience: I had Mandy from Dorman managing my property in Teller County and she did a wonderful job finding the perfect renter so I received my house in the same condition I handed it over to her. Very thankful for those services while I needed them!

Fantastic experience: I greatly appreciate Dorman's property manager, Drew Bartlett! He is someone I can trust. He provides me with guidance when I ask for it. Recently, he helped with getting my rental home painted. Thank you, Drew!

Negative experience: Decent company to rent from. They are easy to communicate with and maintenance requests were swiftly handled. The monthly "Residents Benefits Package" is required and is another $25 a month and seems like just another way to squeeze money out of their tenants. Most of the perks offered from it should just be part of renting from any property management company. We are always careful about leaving our rentals in great shape when moving out in order to get our security deposit back. We had the house and carpet professionally cleaned upon move out and patched + touched up holes in the wall ourselves. We were somehow still deducted over $700 from our security deposit. Some of that may be valid but certainly nothing that should be of that value and some of the noted damage was pre-existing prior to our move in. The largest issue has been trying to get the dispute resolved with the property manager. It seems the effective communication we experienced before no longer was there. The dispute has been open for over two weeks as one of my emails was not responded to for 11 days. It was only after following up that I heard back. Perhaps cause we're no longer paying customers the effort is just not there. Hopefully, it is resolved soon and we can all move on. Overall, not the worst company to rent from but definitely room for improvement.

Fantastic experience: Dorman Property Management has been excellent—reliable, efficient, and easy to work with. Kayla, our property manager, has gone above and beyond with her communication, professionalism, and attention to detail. She's made the entire experience smooth and worry-free. Highly recommend!

Fantastic experience: Coral at the Hoa department is always very helpful and eager to resolve issues with charity and understanding

Fantastic experience: Highly recommend this company. Great people and amazing work ethic. I have had family members rent from them as well as being an owner customer of theirs. If you are in the market to rent a property or have one managed call Dorman! Specifically Betsy G. has been a rockstar taking care of us and family.

Fantastic experience: “I have worked with Betsy Gossage for over 3 years. I have always found her to be friendly, communicative, and competent. I would highly recommend Dorman and Betsy to anyone looking for a property manager”

Fantastic experience: Working with Morgan Casey of Dorman Real Estate is a real pleasure. Great communication and I look forward to a long relationship with Morgan & Dorman Real Estate.

Fantastic experience: Ozzy and I met so he could show me a property I am considering leasing. He was very knowledgeable and, honestly, had the best vibe. I look forward to working with him going forward in my search.

Fantastic experience: Dorman has a great team of property managers! Personally in my dealings with Maggie, her knowledge and ability to understand what is needed and the cause and effect of things, is breath of fresh air!

Fantastic experience: Great company! Brittney kept me in the loop with everything going on with the property.

Fantastic experience: Raisha Y. was very helpful explaining the application process. She aided me through the entire process which made me feel comfortable applying. I was at ease and it went through without a hitch or snag. Highly recommended. Great personality. Top of the LINE!! 6 stars⭐️.

Fantastic experience: Dorman Real Estate is an amazing company with amazing staff who really value their clients. They take care of your property and the tenants that reside in it. Dani, the maintenance coordinator, is quick to respond and throw in his taking care of the situation.

Fantastic experience: I wanted to pass along the excellent service I received from Heather Palumbo on a HOA issue. She handled the issue with outstanding service. Everything was resolved in a very timely manner and very professionally.

Fantastic experience: I’ve always had good interactions with Dorman Real Estate and Vanessa has gone out of her way to make sure I got the information I needed and understood everything.

Fantastic experience: Dorman Realestate has some amazing staff. There are two ladies in particular that I deal with on the commercial side of Dorman on a regular basis, Morgan Casey & Laura Dart, and they are both top notch. Excellent communication, reliable, and unprecedented attention to detail. They actually follow up on issues and take steps to be proactive. Not just putting out fires but we are talking fire prevention. Getting potential issues corrected before an issue even arises. You will be delighted at the level of service you get. Morgan and Laura are true professionals but what sets them apart is how much they truly care. With managers like these ladies on board, Dorman Realestate, is a good solid business decision. Thank you for all you do!

Fantastic experience: As a commercial broker, it is vital to build solid relationships with property managers to work as a team! Morgan is the essence of professionalism, fun and expertise! I have loved working with her for many years and look forward to many more successful years to come!

Negative experience: After a few more years and several manager changes, we are really struggling with Dorman. At first I chalked it up to an untrained, new person and a mess of an account. But after elevating issues to upper management several times and slow improvements, we are still having problems. I don't know if it's our manager or the company but now upper management is gaslighting me. If I hadn't stepped in a put a squash on spending we would have been bankrupt. We make decisions at board meetings but manager doesn't follow through. We haven't had an audit in 5 years. We asked manager to hire someone 2 years ago and it is still not done. She lies to us about doing things, only to find out they were not done. The property is not being walked. Violations not issued or followed up on. I have to change my review. I do like the way the company is trying to be more visible to the board, but I am struggling with personanal, follow through, actually doing what we ask and what we are paying them for, and when we ask for help, we are being gaslight. ‐----‐-------------- Many negative comments are left by angry codo owners and tenants for Dorman because they are upset about dues being raised because insurance in Colorado has gone up 400% in 1 year. Plus they bought 40+ year old condos in a large area and expected their to be little to no maintenance and then claim no maintenance is done. Then the rip apart the few owners who are actually willing to volunteer on the board and sacrifice their time and attention to keep their community running but want to take no actual responsibility to actually do anything about it or help volunteer. They only want to complain that Dorman is ripping them off and not doing anything when actually they have no clue what really goes on because they do not attend board meetings!! So for a person who gives up my time to care about my community and serve on the board, Dorman has been very helpful to us board members, assisting us in everything. I will say communication with them as a homeowner could be a little better. Hardly anyone ever answers the phone or seems to be in the office. The only adequate communication I get is emails regarding board issues. The only way (as a homeowner) I can get responses from is on the portal. But I fully appreciate all their help as a board member.

Fantastic experience: Jon Klaehn is the ultimate professional. His easy going demeanor makeskit easy to talk to him and he always addresses concerns promptly. His advice has always been well thought out and timely. I have never worked with a better consultant ..

Negative experience: Absolutely unprofessional. I was ready and willing to sign a lease for a rental townhome with this company before they pulled my application. Excellent credit, 4x the rent, and all I wanted was a simple confirmation that the units carpet had been cleaned professionally with a truck mounted carpet cleaner by the previous tenant. It even states in their lease that its required to be done by the previous tenant! I got down on my hands and knees during the viewing and smelled the carpet, there was no detectable odor of detergent or carpet shampoo that would be indicative of the cleaning they require in their own lease! Nor could they provide record of the chimney cleaning or AC being maintenanced before move out, all items they require in their lease. Their unwillingness to provide records of these items being done by themselves or the previous tenant is extremely concerning and makes me think they are not a trustworthy company. I would be extremely wary renting from this company if you are a prospective renter. -------- Reply to Owners Response: If you had the invoices it should have been no problem to clarify through email that you had record of the maintenance being done. Instead we kept being told the carpet would be "reassessed". Its extremely concerning that asking simple questions regarding maintenance of a home you intend to live in for a year or more is considered a red flag in your company. These are standard questions all prospective renters have a right to know. Not a problem though, I'm happy to take my business to a more reputable company in the area that wont give me the run around on these basic requests. I also look forward to renting from a company whose owner is educated enough to know how to spell "impossibility".

Negative experience: The worst Homeowners association, they'll harrass you over landscaping and not do their jobs. They'll end up on the local news for mismanagement and harrassment, for sure.

Negative experience: Our townhomes are getting repairs done from a previous hailstorm in 2024. As far as I can tell they completed the roofing. The gutters, downspouts, elbows, end caps, and hangers are not done and they did not work to complete them. We are expecting rain for the next week. I took it upon myself to take pictures of all the buildings with these nor complete. I called the emergency hoa number. Her smart self said you should of called when they were open. This isn't an emergency. We'll water that could end up in our homes is in an emergency. She said it hasn't happened. I said it can be prevented! She told me to submit a work order. The storms in 2018 a whole row of buildings and 2 others across from us had our siding off from the winter until spring. We have a board meeting on the 29th! I pray for all my neighbors not to have any damage! God help us!

Fantastic experience: As new property managers to our business park, they have done an excellent job transitioning. They're quick to respond and communicate well with solutions.

Fantastic experience: Property owner here. Alex gave me an honest rundown of the services they can provide. I needed something that doesn't fit their processes well, and he didn't try to sell me something he didn't have. It was refreshing. They were recommended by several parties, and I see why.

Fantastic experience: Keri is awesome!! She is always professional and easy to work with on any issue I may have. She is a keeper Dorman!!!

Fantastic experience: It was such a pleasure talking with Keri and and her taking the time to answer all my questions professionally and promptly. A great representative for your company.

Fantastic experience: **⭐️⭐️⭐️⭐️⭐️** I couldn't be happier with my experience with Dorman Property Management! From the very beginning, their team has been professional, responsive, and truly dedicated to providing top-notch service. They handle everything seamlessly, from tenant screening to maintenance requests, making property ownership completely stress-free. Their communication is excellent, and they always go the extra mile to ensure both landlords and tenants are satisfied. If you're looking for a reliable and trustworthy property management company, I highly recommend Dorman Property Management!

Fantastic experience: Spoke to Keri with Dorman Property Management and she was able to answer all my questions and concerns about an inquiry with paying our rent. She understood and related with our life circumstances and offered relief with our specific situation. I left the phone call at ease. She was not only personable and empathic, but ultimately solved our problem quickly after assessing all the variables. Thank you so much Keri for taking proper care of me and my family. What an outstanding, strong, and professional woman to have apart of your management team. God bless you Keri, thank you again.

Fantastic experience: Drew Bartlett met with us in July when we were considering putting our house up for rent in last year's challenging real estate market. He spent so much time educating us on the new aspects of Colorado tenant/landlord laws, the unique aspects of COS rental property market, and housing maintenance, as well as potential pitfalls to avoid. He also swung by the property on short notice to give us some possible rental ranges and times to market. We really appreciated his candor about becoming a landlord and what the company could and could not provide. He also provided ongoing education in the forms of emails, vlogs and short videos. Although we ultimately sold our house, I'd definitely reach out to Drew again and highly recommend him to other families who need a property manager.

Negative experience: Terrible company. My rental company switched to them and they've not returned a single email I've had to send. They refuse to provide a phone number for the manager. I have made multiple complaints and nothing has been done. They do not care about the quality of living for those under their control. Recently, another tenant's dog attacked my child and dog because they let it into the shared yard, off leash. The HOA is still ignoring me, therefore allowing this to happen when it is completely against the HOA rules and against the law. Magically today, they tell me they've just decided how to proceed... they process complaints twice a week, but mine went ignored on TEN of those opportunities. They refuse to communicate in writing which is interesting. The unhoused behind the complex literally broke through a fence to access the property and Dorman has done nothing. It's been an entire month now, I've sent multiple emails and they are completely ignoring me. The tenants ended up boarding up the fence at some point because Dorman employees are negligent and lazy. I've made multiple complaints and they claim they handle none of it; the parking I pay for, they don't know anything about it. Unhoused people using our complex to relieve their dogs and not picking it up, not their problem. Unhoused people breaking my property, stealing, etc? Not their problem. Yet they'll allow predatory towing for guests of tenants who have Dorman's stupid parking passes displayed at time of tow. Daily, I watch unhoused people move and store their belongings along the interior fence line of the complex. They steal my packages, have loud violent fights, then litter the grounds with drug paraphernalia (Fentanyl/Meth) and their personal items and Dorman does NOTHING. Neither do the police. They are now actively ignoring me because I continue to ask for a safe, clean complex to live in, which IS their responsibility. They have now raised HOA fees to $395/month because they took a huge loan to line their pockets. Dorman refuses to allow owners to attend the meetings to vote on these increases, to make sure they get to rip everyone off. They refuse to justify where this money is going; it isn't being used on the complex. For one, all of us are maintaining the trees and bushes ourselves when there are lawn care companies that come around; they should be paying us for doing their work. The fences and garbage areas are destroyed, the yard is full of trash and pet waste, I have no working light bulbs outside my unit (which they replace), there are clothes in a pile near the fence, the unhoused have a tarp hanging over part of the fence... so many things that they just refuse to maintain. As far as attending meetings, they hold every meeting without the tenants; they refuse to let us join any meetings by doing them online and ignoring requests to join. They are completely corrupt. They hang up on us when we call, won't allow access to their meetings, ignore emails, and have never even shown their greedy faces here. Disgusting, horrible, cowardly, greedy company with shady practices.

Fantastic experience: As a local Realtor, I have had the pleasure of working with Maggie Eaton in her role as a property manager for many years. Her expertise and attention to detail are outstanding, and she consistently prioritizes the best interests of her clients. I would recommend Maggie and Dorman Property Management to anyone for their professionalism and dedication. They stay at the forefront of the ever-evolving real estate landscape, proactively adapting to changes in the law and advocating for consumer protection. I cannot speak highly enough of Maggie or her Company.

Fantastic experience: Recently I interacted with Keri and she was just a delight, very lively, kind, and a pleasure to talk with. Nice to learn so much about how solid the foundation is over there at Dorman. Keep it up! Keri is awesome!

Fantastic experience: While I’ve had good experiences leasing from Dorman as a whole, the star of this company is Lea, their Lead Maintenance Coordinator. When our basement flooded, Lea was on top of it immediately. She’s kind and communicative, and has been reliable to get jobs done fast and listen fully to our concerns. Lea is simply the best!

Fantastic experience: In my personal situation I am very glad to have found this Company. I very much appreciate that they have given me a chance at a new start. The Staff , so far I have met Ms Abigail McGuffin in person, she is kind patient and courteous; as well as knowledgeable about the business and also quick to find an answer for anything. I felt welcome, heard and cared about as a person. ☺️

Fantastic experience: Some of the most friendly and informative staff I have yet to experience with a rental company. I spoke with Abigail and not only was she able to give me all the information I needed, she was a delight to speak to.

Fantastic experience: Had questions regarding managing my many rental properties (My t-shirt business is very lucrative). Talked to Kylee over the phone and got everything figured out so I can manage these properties correctly and start looking to buy some more. She was very helpful and made the whole process easy to understand. Being so successful can be very challenging when you don’t know what you are doing (which I did not). But now I do thanks to Kylee highly recommend Dorman management.

Fantastic experience: Spoke with Kylee at the front desk. She was so friendly, and answered all the questions I had. I’ve seen her here before and she always has a smile on her face. Great experience!

Fantastic experience: Thank you Dorman Property Management!! Such a great experience as I was looking into a new home. Kylee was a joy to speak to and so welcoming!

Fantastic experience: Kylee was very welcoming. One of the best people I have ever met! She definitely made it a great experience

Fantastic experience: Absolutely loved working with Abigail, she is so informative and kind, literally could not have done this with out her. The entire Dorman team is amazing and feel so genuine when you spend time with them, and they’re always willing to explain how things work to someone newer to the rental scene. Will always recommend them

Fantastic experience: I currently work in the industry and have worked with several members of the Dorman staff. I have served with Betsy G in an association that fosters training and development and in several charity service events. She is an incredibly hard worker and I would recommend her as a knowledgeable property manager. A recent and incredibly helpful interaction with her prompted this review, but I would be amiss to leave out several other assets to the company. I have worked with Drew B in several business interactions; transfers and competing interviews with new clients. He is very transparent and factual. I am not always happy when I hear from Ed R in the HOA division because it usually means I am receiving an HOA violation, but he is very responsive and works to resolve issues and violations to maintain beautiful communities. Finally, Alex Y is extremely involved in the community through service, associations, and local politics. He is an asset to the community and a wealth of knowledge.

Fantastic experience: Kylee at the front desk is one of the most upbeat receptionists I have met! I really appreciate how much time she takes to help me when I call Dorman’s office! She is wonderful!!!

Negative experience: We’d already paid $480 for a professional cleaner (required on move out). Somehow, our house was still dirty enough for an additional $450 move-out clean. The pictures provided of things missed by our cleaner would have taken maybe an hour to clean. Dorman will also give out lease information without notifying the people on the lease. We are also military and had to involve legal when trying to move out under the military clause (deployment orders). They did eventually do it but after we involved legal.

Negative experience: Absolutely awful experience! I was a client for over 5 years. Alex and Drew were great in the beginning. Then as it progressed, about 2nd or 3rd year issues started to appear. The biggest one was owner funds. Drew has full control over the owner funds and when to release them. Even though tenants would pay on time, he would release funds much much later. I tried multiple times to professionally resolve this situation, however both Drew and Alex would get quite defensive and completely disregard my concern. Every time Alex would have the audacity to "educate" me on the fact that I should not rely on income from my rentals. He probably though I got into real estate for charity. To summarize my experience, Alex and Drew exhibit entitled unprofessional behavior. They completely disregard and disrespect their client of 5 years and become defensive as soon as you bring up a concern. They always put the blame on the property owner and never take responsibility for any of their wrongdoing. I am waiting for my contracts to expire and I'm taking my business elsewhere. They do not deserve to have me as a client. During the 5 years we did have multiple issues however I was trying to be patient with them until i decided that I've had enough. To add to this, we are a family of Ukrainian refugees and when I asked Alex to take our personal situation in consideration, he prioritized his personal financial gain over being a decent human being. I do not recommend this company to anyone! Alex, please note that my name is Iryna.....not Irnya! You'd think for 5 years of working with me, you would notice that! Also, those who work hard to not get such reviews......do not have issues with clients, hence their reviews are positive. You failed to resolve issues with me and validate my concerns. To those who decide to try to do business with this company, my advice to you is to not sign their contract, they will work with you without it! Because if you do, they will take advantage of everything they possibly can! Also, look them up on Better Business Bureau......they have awful reviews and 8 complaints. Apparently I'm not the only one with such an experience.

Fantastic experience: I love working with Dorman. As a fellow landlord, getting rental history and references can be frustrating, but not with Dorman. they are professional, speedy, and thorough. Could not ask for more.

Negative experience: The company has gone down hill since I began working with them as my property management team several years ago. I receive hardly any communication from my property manager about my property. I used to get annual property reports with pictures of my property, which I haven't seen in some time. I have gotten several HOA violation notices for my property as the renters are not maintaining the landscaping and it is somehow my responsibility to pay for the damage caused by these violations. I am also paying for some landscaping maintenance which I am not sure what it is exactly I am or was paying for but it seems this isn't happening either.

Fantastic experience: We have worked with Alex Yoder at Dorman for a number of years now and he is consistently professional, pro-active, and personable in his dealings. We are thankful for his diligence and desire to maintain properties in good order. He is exceptional in his oversight and has tremendous communication--he can be depended on to give good, timely guidance and is pro-active in the real estate management field.

Fantastic experience: Currently rent from them and the transition from the previous company as been amazing. Thank you Dorman for making renting feel so comfortable in today's economy. Keri is nothing short of amazing her communication is awesome and she immediately gets concerns addressed.

Fantastic experience: As a new tenant with Dorman after my unit was sold I have been very pleased with their employees in helping us through this transition. They have been very helpful throughout this change. Specifically, Deanna and Keri, who have been amazing to work with

Fantastic experience: Im a veteran, and became disabled during my time in a property. The team was understanding, patient, and so kind. I couldnt have asked for a more beautiful property to rent or property management team! Keri & Deanna are ROCK STARS! DORMAN IS THE ABSOLUTE BEST COMPANY TO RENT FROM IN THE SPRINGS!!! -TC

Fantastic experience: Have been working with Dorman for 5 years and have had an amazing experience through all of it. Drew Bartlett is a true professional, always thinking ahead and handling things before they become issues. He continually impresses me with how on top of everything he is and how quick he responds to any questions. Would highly recommend to anyone seeking property management in the area.

Fantastic experience: We worked with Danielle M for 22 months at a rental property never had a single issue with maintenance or communication. We paid the fee to re-lease early as we have purchased home. She was prompt in viewing home for re-lease and getting it listed. I recommend Dorman and Danielle. Will follow up after re-lease and return of our security deposit as home is in better condition then when we leased it. Curious to see how this all goes based on so many negative reviews. But so far our experience has been exceptional.

Negative experience: If you rent from Dorman, no matter how new your place is, no matter how clean it is when you move out, they WILL take as much of your deposit as they can! The charges were so crazy, they charged me for cover up streaks on the wall that THEY did before I moved in, and you could only see it in a certain light. It was absolutely ludicrous. Never again and would not recommend

Negative experience: After trying to resolve issues with the property Rocky said would be taken care of I've had nothing accomplished and nothing but lies!!! He's completely incompetent and his mother should fire him! I've never seen such poor management and dishonesty before. I'm starting to wonder if he actually works or just plays with his toys all day. A total disgrace to the business!!

Fantastic experience: Danielle McGee is a top shelf professional property manager, She seeks to ensure my questions are answered promptly and accurately. She is the expert and often has to bring out the crayons to ensure I'm tracking everything that is going on at the property. Thank you so much!

Fantastic experience: I have never been a fan of property management companies, but I like and appreciate Dorman Property Management. They manage the property where I live. Everyone I have dealt with has been great. Whenever I place a maintenance work order, it always gets taken care of in a timely manner. They have an online portal where you can access your lease, pay your rent, and submit maintenance requests, and I feel that it is very helpful and convenient. I have never had an issue using the portal or something not going through. I highly recommend Dorman.

Negative experience: Very unhappy with this company. We've tried several times to call just to get a second key to our building. No answer and no response about another issue. Our building is having lots of issues, they give our HOA board very little real help, but they won't let us out of our contract.

Fantastic experience: Dorman has been a great company to work with as property managers for my home. Very respectful to the tenant and owner, has made the first time renting out a home a painless process.

Fantastic experience: Alex Yoder is an excellent property manager and Dorman a great company. Alex is very knowledgeable of the current and developing challenges of being a landlord. You're in good hands with Alex and this company!

Fantastic experience: Heather was extremely helpful, we were very pleased with her quick response. Though our situation isn't resolved yet, she was able to point us in the right direction in order to get it resolved. Her customer service is terrific.

Fantastic experience: Excellent customer service! Great communication every step of the way. I’m stress free knowing my property is well managed while living in Japan. Alex Yoder is wonderful and a great advocate throughout the process.

Negative experience: EDIT MOVE OUT: We just recently received our deposit back, and we’re surprised to see a cleaning fee added. We used a cleaning company RECOMMENDED BY DORMAN (RAGEN) to be emailed and told “we don’t send vendors back not on our reccomend list”. I emailed a screenshot from her own email recommendations. Let’s see how long it takes for her to write back and what excuse she will have for a cleaning fee. It takes her so long to even answer emails. This rental company has been the worse we ever encountered. Will update again to see what ridiculous response she will have to her mistake. I currently rent with Dorman. As a military family moving every few years is already a stress and this company could care less. From the beginning communication hasn’t been the greatest. To get ahold of people the loops you have to jump is insane. At one point no one came to the phone it was all emails … FYI you can only sign 1 year leases, and EVERY year your rent increases $100+. The contractors they have to come fix things in your home are also a joke. They love to send these “late” water bill notices with a backdate on them when they JUST upload them. Unfortunately the cost of rent and living is just so expensive at the moment. This home is not worth what the rent is, and to think it’s increasing again is such a scam. Military families stay away from Dorman. I’m afraid when it comes to moving out what they’ll try to charge us, and if we will even see our deposit back. I will update my review when we move out. I am just beyond sick of this company. This company should defiantly be on the blacklist for military housing.

Fantastic experience: Danielle and the entire Dorman family have given me a professional, stress free and unmatched experience. I know the home I provide to loving families and its long term care are in the best hands. Thank you!

Negative experience: This business is shady. They kept some of our security deposit for “cleaning fee” when the move out agreements say that we have to get it professionally cleaned ourselves, which we did. The amount of money taken from our security deposit without proof of receipts is ridiculous. Go elsewhere to rent.

Fantastic experience: Danielle is phenomenal! Her energy and communication are top notch and she educated me on the market, feedback, and advised next steps to get my home rented. Very satisfied and will recommend her to anyone in Colorado Springs looking for a property management company!

Fantastic experience: Mandy has been the BEST ever since I started working with her and Dorman in 8/22! Any time I've needed anything or had any questions she has always been very helpful. I had a pretty unique and complicated situation when the time came for me to renew my lease. She was great and giving me all of my options so that I could make the best decision for me. And she is always very nice!

Fantastic experience: I use Dorman as my property management company and am very happy with the team and their services. Danielle McGee is my property manager and I love working with her - she is professional, quick to answer my questions, and an overall pleasure to work with. I am so thankful to have such an excellent company managing my rental!

Fantastic experience: Dorman has been my property manager for eleven years and has been a life saver. I don't have to worry about a thing with my duplex. They are responsive to my questions and concerns. I recommend them highly.

Fantastic experience: Betsy Gossage of Dorman Property Management has taken the worry out of managing my rental properties over the years. When tenants move out the properties are cleaned to perfection with little or no vacancy down time Maintenance problems are handled quickly. I strongly recommend Betsy and Dorman Property Management to anyone who wants a stress-free rental experience.

Fantastic experience: Got a signed lease and moved in within 24 hours!!! That speaks to their professionalism, expediency, and care for their tenants and clients. Everything can be done online except the DP cashier checks. Which make the whole process WAY more convenient.

Fantastic experience: Dorman Property Management has consistently demonstrated exceptional customer service, professionalism, and expertise in the property management industry. Their commitment to meeting the needs of their clients is second to none, and they consistently go above and beyond to ensure that their clients are satisfied with their services. One of the most impressive aspects of Dorman Property Management is their attention to detail. They are meticulous in their approach to property management, ensuring that every aspect of the property is well-maintained and in great condition. This dedication to quality has resulted in numerous satisfied clients who have consistently praised them for their outstanding work. Another key factor that sets them apart from their competitors is their transparency and honesty. They are always upfront with their clients about the services they provide, the fees involved, and any potential issues that may arise. This open communication has earned them a reputation for integrity and trustworthiness, which has resulted in numerous repeat clients and referrals.

Fantastic experience: As an out of state owner, I've been really pleased with Dorman Real Estate Management. They've taken good care of our property and kept our single-family rental home consistently occupied and taken care of any issues that arise promptly.

Fantastic experience: Raegan Lopez was phenomenal to work with! As tenants, you can never know what to expect from a property management firm, but Dorman was fantastic and made our lease experience a piece of cake. Raegan went above and beyond to find a solution for us that was beneficial to us as tenants and the property owner. Highly recommend working with them (and specifically Raegan!).

Fantastic experience: Dorman is simply the Best! I’m an out of state property owner and they have been managing my home for 7 years. When I had hail damage, they hired the contractors to handle new roofing and siding. All I had to do was choose materials and colors. Dorman even dealt with the insurance company and I got money back! When I updated the kitchen and put in new all new flooring, Dorman handled everything. They screen all renters and are very communicative with me. I would recommend them to everyone!

Fantastic experience: I just renewed my yearly lease with Dorman and they have been amazing. Keri and Drew have been great at handling any questions or needs. Would def recommend them.

Fantastic experience: Dorman was great for my rental property management. They are priced fairly and I barely had to lift a finger for anything. My property manager, Raegan, was especially helpful through everything. She always kept me well informed, made sure I had acceptable renters, and was very quick and helpful anytime I had questions or concerns.

Fantastic experience: Dorman has been managing one of my properties for the past year. I added another one this year. Great company, professional staff , excellent communication systems and a very responsive and hardworking property Manager. Thanks much Danielle for your efforts, help, and feedback. I recommend Dorman Property Management Company without any reservations.

Negative experience: I’m very disappointed in the professionalism and credibility of Dorman Real Estate. It’s strenuous for military families to move place to place after a couple of years and having to deal with issues in their home. I had nothing but issues since the day I moved in. From lack of communication, credibility and maintenance. A few examples. 1.) When I first moved in John was my property manager and contacted him on few issues dealing with AC to a water leak. Since these matters weren’t executed in a timely manner. Constantly sending emails and come to find out he didn’t work for Dorman Real Estate for weeks. Then notified by the front Clerk my property manager was changed to Raegan. No sense of notification or communication. 2.) There were multiple times the AC went out. Each time it was fixed, I had to call 2 days later complaining the AC went out. Finally after 3x they were able to fix the issue. 3.) There was a water leak coming from the downstairs bathroom. The result of the leak was due to the incorrect toilet handle, in which every-time the toilet was flushed, water leaked. Resulting me having a water bill Over 3k for two months. It took the issue to be fixed 3x before the issue was resolved and to make sure the toilet handle fully goes up before leaving the bathroom. 4.) It’s July 19th 2022, I had moved out of the property May 1st, 2022 due to me PCsing. I still haven’t received my security deposit. It was said it was mailed out June 29th, 2022 but I have the check the mail almost every 2 days and nothing. The list can go on.. I have never experienced this many issues from any real estate company. This is a warning from renting from Dorman Real estate.