RowCal

Fantastic experience: I have had great service from Kerrie Cantrell for many years.

Negative experience: They constantly increase the monthly HOA payment with nothing to show for it. No improvements to the neighborhood. It’s been 3 years and we don’t even have grass yet. On top of they change the rules without notice to homeowners just to charge them fees and make a quick buck.

Fantastic experience: The RowCal construction team performed outstanding work. They were always working and extremely professional. I would use them again for any work that is needed on my home. The repairs they did were outstanding and it made my sidewalk and yard look great. Many people have seen the work and are always commenting how great the team did.

Fantastic experience: I had some work done @ my townhouse in Spring Creek today. We had to wait for the order to come in, accommodate for weather. Everyone from scheduling thru to completion were professional and friendly. The work was completed meticulously, the clean up and attention to detail showed thru the entire job. Thank you!

Fantastic experience: Judy Thompson was a great help straightening out previous accounts

Negative experience: Their auto pay functionality is terrible and their suggested solution was for me to pay an extra 20 dollars on every payment and hope that it would always cover the bill. When I asked who I could talk to about it, their response was nobody. They said that there is nobody in charge of their website, and that all I could do was send them an email to their Care Team but it would reach the same team that I was already talking to. I agree with other reviewiers that they do not care. Their description they provide says that they care about homeowner satisfaction but apparently not.

Negative experience: Edit! - Shame to how poorly you manage HOAs! You ought to have great shame when you sleep if you have any responsibility whatsoever with this horribly mismanaged company! - DO NOT HIRE THIS COMPANY TO MANAGE YOUR HOA! Add my name to the piles of people who are disgusted with how poorly this company does what they claim to do. This is a function of our government gone wrong and HOA Management model needs a major step up on every front. This company might not be the culprit - they are just the result of a broken system of governance. We need to rewrite the HOA model and Engineer this from the ground up. These people who have ZERO actual interest in the community might not be to blame. We should blame ourselves for hiring them and the actual home owners who changed to this horrible company. :) I read other reviews - basically they sold out to a big bank and have gotten even worse - This is what happens when you move the owners further and further away from the actual issues. Also - you have all the information you need to fix your company written ALL over these reviews - so please do not ask me for more - By doing so only proves you are willing to do as little as possible to improve and merely appear like you want to get better. This is another lie

Fantastic experience: Cynthia Palmisano has been awesome to work with! She is a property manager for multiple HOA's that we service and she is very responsive and in tune with everything!

Negative experience: Over the past two years, RowCal has failed to provide me with legally required documents three separate times. The last time, I needed basic paperwork for my insurance renewal. These records are supposed to be provided promptly, but my community manager completely ignored me for a month, despite dozens of emails to him and RowCal’s support team. Because of the delay, my insurance premium nearly doubled. I was promised a refund a month ago (they said it would take two weeks)… still nothing. At this point, I really doubt I’ll ever see it—especially since my HOA fired RowCal. Over 100 emails. A dozen calls. No real answers. This is how they run things.

Positive experience: In the world of management companies, this one has been the most responsive to questions and messages compared to my prior experiences. The staff has always been friendly and helpful.

Fantastic experience: Kerry quickly takes care issues he is the best!

Fantastic experience: Our Property Manager, Deanna Barnhart is very professional, promptly answering all emails, very knowledgable, calm, kind, cheerful. Always returns phone calls. She is a blessing to work with! Deanna Barnhart is on the top of all issues and follows through immediately.He is a gem.

Fantastic experience: Awesome HOA. They do a great job keeping the complex clean and looking good. I wish they would get involved in the ridiculous parking issues that we have here. People parking and blocking driveways everywhere.

Negative experience: Absolutely useless as HOA management. They NEVER do anything to help the HOA. It always looks like a disaster. Weeds everywhere, maintenance is abysmal. They charge an insane amount for not really doing much of anything. I’ve emailed and emailed trying to get them to step it up. All they come up with is excuses and no action. I would highly suggest you stay away from any type of property management. Absolutely useless!!

Fantastic experience: I have been renting from them for years. Highly recommend! Gerry Fleckenstein is my guy and a huge blessing! Rowcals team members are always responsive, very kind and helpful. Maintenance requests are always resolved in a timely manner and efficiently. I can't speak highly enough about my experience. I look forward to many more years!

Fantastic experience: Kerry Cantrell has been outstanding in supporting my neighborhood. My requests are processed immediately and done right the first time. I couldn't recommend him more highly.

Negative experience: Not only are they not transparent, no one answers calls especially about their 20,000 “special assessment. I hope the class action suit is a success.

Fantastic experience: Kerry and his staff, including the contractors, were professional, thorough, and completed the job in exemplary fashion!

Negative experience: This HOA is extremely unprofessional and refuses to provide basic transparency. I have asked nine separate times for an itemized list of what the current assessment is supposed to cover, and they still will not give me a clear answer. Instead, they keep pushing me to download large files, even after I explained that I don’t have the storage space to do so. This is not only dismissive, it feels like they are deliberately avoiding accountability. Homeowners deserve honesty and straightforward answers about where our money is going, not a runaround. Very disappointing and unacceptable.

Fantastic experience: Just would like to acknowledge Jayden Pulver for her hard work in support of our HOA.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Our community has been fortunate to have Cynthia Palmisano as our assigned manager from RowCal. Cynthia consistently goes above and beyond in her role, balancing professionalism with a genuine care for both the Board and the residents of Fox Pointe. She is incredibly efficient and detail-oriented, ensuring that important matters are handled quickly and accurately. One of Cynthia’s greatest strengths is her attentiveness—she takes the time to truly listen to the Board’s concerns as well as the community’s needs and always responds with well-thought-out explanations and practical solutions. Whether the issue is routine maintenance or a complex project requiring extra attention, Cynthia is quick to respond, clear in her communication, and thorough in her follow-up. Her proactive approach and ability to anticipate challenges have brought great value to our community. Cynthia is not only a resource but a trusted partner, making sure we feel informed and supported every step of the way. She embodies the highest level of professionalism, and we are grateful to have her guiding our community’s management. I would highly recommend Cynthia without hesitation to any HOA Board or community—her dedication, responsiveness, and efficiency set a standard of excellence that is truly rare.

Negative experience: HOA company notifies you of violation but doesn't specify what's actually wrong and makes you guess you're correcting the issue and hope for the best

Fantastic experience: Ashley, gets a five star from me because she reacts quickly to issues that arise in the Pinehurst Community. I'm on the board and she keeps us informed and clarifies things for the board that we don't understand. And she's also patient and has a good attitude. And she takes immediate action when there's an issue in the community if possible. Ashley, is also highly knowledgeable about her work.

Fantastic experience: Kerry Cantrell did an amazing job helping me out with an HOA concern. She kept me informed and was able to troubleshoot a quick solution. I am thrilled that she is our representative. Nice job, Kerry.

Negative experience: Horrible company, they extort huge fees each month from us and provide no real results in our community. No way I would suggest them to anyone looking for property management. Each time I reach out to them I get the worst customer service and it takes them days to respond and trust me their time is no more valuable than mine. Just be warned they are just a horrible company and horrible customer service.

Negative experience: This is the worst HOA ever. They spayed toxic substances for 2 days and never alerted anyone that the substance they were using was toxic. The MSDS sheet said there is no safe exposure for pregnant women. we were never informed of the toxicity of the product being sprayed. They constantly delay your complaints by saying they cannot open the documents weeks later or just refusing to respond. Our building is a mess. A contractor they authorized spilled Tar all over the stairs and window wells several years ago and they still have not corrected the problem. There is no follow through. There is no plan for future issues either. Do not use them.

Fantastic experience: I have had the wonderful pleasure of dealing with Trasea Nelson! She handled our issues at 1162 Samuel Point in timely and professional manner. She has been such a wonderful blessing for Bill and I during this challenging, and difficult move back to Colorado. It’s nice to know people still care, and do their jobs well, and not only well, but with a wonderful attitude! Thank you Trasea!! Bill and Lisa Gillette

Negative experience: I have been trying to set up a payment plan with them for a 5k balance they imposed on the residents where I live. I have been trying since February when the amount was due to get a payment plan set, and I have an email of the 1 time I got an actual response from someone saying that we could set up a plan. Since then I have called and emailed numerous times with absolutely no responses. how am i supposed to get this fixed if nobody answers calls or emails? Ive been charged for a certified letter and for late charges on my account. I have been trying to get this rectified and it seems like all they want to do is ignore you so they can tack on more and more charges. UPDATE: They hiked the HOA fee from 140 when I moved in to 202 and yet they can't pay for our complex water services? What is my money going to if not to keep the area nice and property values high?

Negative experience: RowCal and the comm mgr Cynthia is like many of CO HOA mgmt companies -- horribly low on ability, competence and detail-orientation. The easiest of tasks are not just difficult, but impossible for them ("Send parking passes to tenants moving in in Aug." -- after a week of emails back and forth, and reclarifying the request (and our current tenant in disbelief trying to understand how this can't be done), they send them to us, at the rental home, instead of to the new tenants, who move in in August, at the rental home) The list is too long to share here -- but homeowners don't have a choice in the matter. We just have to deal with the agony every time we need something done.

Fantastic experience: Traesa has been incredibly helpful whenever I have a problem or questions regarding our HOA. She is very quick to respond and is very kind. Thank you Traesa for being so helpful!

Fantastic experience: We’ve had an excellent experience with RowCal. Not only are they professional and responsive, but they’re knowledgeable supportive. I’ve worked with Traesa Nelson on their team and it’s clear they truly care about protecting the properties they manage. Highly recommend them to any community looking for a proactive and knowledgeable management team!

Fantastic experience: We have been using Rowcal now for about a year and have had Traesa Nelson and our latest property manager. Traesa is outstanding and extremely responsive to our needs and makes sure we are meeting and maintaining the community in exceptional shape. With Traesa's guidance, the board can that make educated decisions on what does and doesn't happen in the community. She keeps us moving forward and ensuring the community relations are top notch.

Fantastic experience: I’ve had the honor of working with Ashley at RowCal in Colorado Springs for several years as she served as my condo owner’s association’s property manager. She has been prompt in replying to any questions or needs I had, directing me where I needed to go if a it wasn’t her wheelhouse, and always helpful. Her command of board meetings wa always great, and she was willing to find out answers for owners when they asked questions that weren’t on the agenda. Her team has been incredibly responsive when things needed to be addressed, whether it was a door not working or a roof leak. While I’ve now moved on from our community, I cannot express what a pleasure it’s been to work with her and RowCal as a whole.

Negative experience: Told me they'd work with on my situation, then after applying and $50 later, they emailed, not called, but emailed a denial letter. They do not work with people and do not stay true to their word. Would not recommend

Fantastic experience: Our need for a new Management Company was immediate. We did not have the luxury of a 30 day time frame. RowCal came through for us and continues to do so! I was provided my very own direct Client Service person and she helped me with uploading documents to the web site, provided me with necessary reports for on-boarding and responded to very question and concern I brought up. Our property manager has been a delight. She has answered all of questions and concerns and has been proactive in our set up as well. The web site is easy to navigate and while there are new features for our homeowners, they are all open to the process because it is not only simple, but they know they have a live client services person to contact should they need to. Our previous HOA went through five (yes, five) Management companies... needless to say, I have some experience with management companies and can highly recommend RowCal to anyone looking to change!

Fantastic experience: Lynne's performance with our HOA board has been very professional, friendly and helpful. She is a very good communicator and has, to date, kept us informed and has been very helpful in keeping us up to date with important information. We look forward to continuing our relationship with our manager.

Negative experience: Calling themselves a property management company is comical. Took 6 months for them to show up after signing up to do an assessment of the property/budget. Not sure what they were getting paid for the first 6 months because they weren’t responding to work orders either. Do yourself a favor and look anywhere else for a pm company

Positive experience: I really haven't had any interaction with RowCal yet. It's only been less than a month since I bought the house and all I have to go by is what the other neighbors have said and one phone call to you. To be fair I don't have enough information to really give you a proper review.

Fantastic experience: Just wanted to give a shout out to the maintenance guy Brandon. He really went above and beyond to fix our fence gate and made it even better for us. He replaced a few pieces of wood and used his expertise to raise the gate back up. It seems very stable now. He did a very thorough job, and we appreciate that. We’re hopeful the issue is fixed longterm. Brandon was very nice and professional.

Negative experience: If I could give a lower rating I would. I've waited over a year to get mold fixed. HOA fees have been raised every 6 months and they've done nothing more, but less. They don't take care of their people. Raise HOA, but have less snow removal, less leaves cleaned up, branches everywhere in the community.

Negative experience: Tried to get a hold of the property manager through the care team and through email multiple times because we were closing on our condo in less than a week and there was fishy things happening with our HOA budget. I never received an email back in over a week. I called the care team hotline and they would try to transfer me to her and she would not answer. Even the hotline people were getting frustrated. They could see she was “online” but would not respond, after multiple attempts per day. We almost did not close on our condo because of this manager and company. I do not recommend them at all. If you are under their management and trying to sell, I wish you luck, you’re going to need it!

Negative experience: Clown Show! Look at all the negative reviews. I've dealt with this company for over 10 years. Every year it a pain in the neck trying to pay dues. Sloppy record keeping, error prone payment processing, and late fees for because they cannot process your payment on time. Had to threaten them legally, to get a late fee waived.

Negative experience: This management company is a joke and they do they do pay people to put 5 star reviews. Dig deeper and see the one stars! If you find a house with this HOA DO NOT PURCHASE the house! They are crazy! Not good communicators and charge for odd things. Steer as far away as you can from any HOA but especially them. Scroll down to see more 1 star reviews. There are few 5 stars beneath me because they must have asked those people to put a review to get their rating up. Go further down and investigate. They are a greedy company. Save yourself some trouble and don’t buy where they are. RowCal won’t do anything to rectify the situation they just want their money!!!! Also Kerry is awful! I stand by what I wrote and I know others have the same sentiments about them! Run away from any HOA and this management company. The worst!!!!

Fantastic experience: Kerry is always prepared, without fail, at our Autumn Heights Home Owners Association Board meetings here in Colorado Springs. Despite an extremely busy schedule as the senior manager, Kerry responds quickly and intelligently to questions the Board puts in front of him. We are fortunate to have him at the helm. Trudy, HOA President.

Fantastic experience: Elijah did a great job fixing the water damage to the door jam into my garage. Had a hiccup on arrival time driven by cold weather. I'd like to suggest good communications between all from starting a work order, getting it scheduled with the name of the pro doing the work and the owner is so important!

Fantastic experience: Thank you Traesa Nelson for the professional communication you have provided. I appreciate the time and quick response you do to address my concern and questions. This is a great HOA individual who addresses the Client’s needs. I appreciate you taking the time to remediate any concerns with a positive outlook. Thank you for being my property manager and building a professional relationship within this community.

Fantastic experience: I've lived in two homes in past thirty years and RowCal managed both of them. I am not on the board of either HOA, but active in putting on the block parties. RowCal employees for both associations have been consistently kind, professional and responsive. It seems as if they are also very reasonable priced.

Fantastic experience: I have had experiences with several Property Management companies in my life. RowCal has been a breath of fresh air. The office is staffed and available by phone. The customer service is great also. Timely attention to each and every question. So happy our complex found this team!

Fantastic experience: My wife and I really are glad that Mindy is the community manager for our large HOA area here in Colorado Springs. She does a very good job of keeping us informed and answering our questions in a timely manner. Keep it up.

Fantastic experience: Kerry Cantrell has been our contact person with RowCal for many, many years. He has always been very kind, informative and helpful. Thanks Kerry and thanks RowCal for all of your hard work and dedication!

Positive experience: The team has been doing a real good job managing the Soaring Eagles residence, the property is looking clean and very well maintained. My only complaint would be getting them to enforce some of the rules such as unserviceable vehicles parked for months on the streets.

Fantastic experience: I've never lived in an HOA community but I've never heard anything but "good" things! I've been in the community for 9 months and so far I've not had a problem. The summer landscaping was great. The mowed often and trimmed bushes and shrubs. They always cleaned up afterwards as well. They've been out to shovel and plow well within 24 hours. I've not had to file any claims yet so I can't speak to that yet. They have answered all my emails within 48 hours or less.

Fantastic experience: I have served on the board as VP of my homeowners association for over a decade, and the challenges we had as a community with a poorly run management company became too much to bear. I did a lot of research, looking for a replacement management company, by interviewing them in my own living room, and I finally came across a RowCal representative, who came very much prepared with detailed documents on their business model. I presented my findings to the president at that time and arranged for a second interview and together we decided that RowCal was the best fit for our community. Since we’ve been with RowCal, not only are things starting to happen, but we are heading in the right direction towards a better financial health. They have a fantastic property asset manager, and is guiding us through the process of getting things fixed and completed after years and years of neglect. This was accomplished by several Townhall meetings and carefully explaining to the residents, the process, and the pros and cons of going ahead and getting caught up versus not doing anything at all. The picture became very clear to everyone and we are now headed in the right direction. I highly recommend RowCal to replace any management company that has fell short from these important tasks.

Fantastic experience: I have had the best service with RowCal. They got back to me about a concern I had. Very helpful and caring. I can’t tell you how much better living here has been since RowCal took over. No compaints here

Fantastic experience: If I have an issue with my property, historically, the issue has been resolved on a timely manner. Mr. Patterson has always been willing to assist if needs be. Thank you. Unit 81 Liberty Square Condominiums.

Fantastic experience: THis organization is professional and personal - a great combination, don't you think? Their communication has been clear and very detailed when it needed to be. They communicate effectively.

Fantastic experience: RowCal property management is highly competent and organized. I have multiple properties, private and investment and wish RowCal managed all of them. Their app and web interaction is top notch, and they are staffed with highly professional managers. I am thankful for their professional services. If you are thinking about a real estate interest, I do not think you could ask for a better property management company to get involved with. Rick Wilmer

Fantastic experience: Mindy and her assistant do an excellent job dealing with our very large HOA community. They usually respond quickly to any questions or concerns we might have and are very pleasant to work with.

Fantastic experience: Service has been incredible. The contractors and service people have been efficient, competent and professional. The response from RowCal has been exceptional and thorough. I feel very fortunate to have RowCal as our management company!

Fantastic experience: As a homeowner 14 times over (military moves mostly) it is refreshing as well as a pleasure to have such efficient and positive responses as we've received from RowCal. Our hats off to the team and we are grateful for their positive support!

Negative experience: Our HOA is a greedy organization that prioritizes collecting money over fulfilling their responsibilities. As military personnel stationed in Colorado, we encountered a series of issues with their services. For context we have not lived in the house since 2022 and currently rent it out. During a deployment, our automatic payments stopped, and we were only informed through mail sent to our Colorado home. In June, they switched companies and immediately placed a lien on our house without notifying us as homeowners. Over $300 in certified mail was sent to the renters but not to us. After receiving an initial email stating that we needed to sign up for a new account, we received no further communication via phone or email regarding our delinquency. This oversight resulted in an accumulation of $1200 in fees. The HOA lacked the courtesy to contact my husband to inform us of these developments. Instead, they continued to add fees and placed a lien on our house without any notification. We discovered this information almost 6 months later through an email. These actions demonstrate appalling business practices and a disregard for homeowners’ rights.

Fantastic experience: Linda Tavernier at RowCal has helped me with our violation of COMMUNITY Stom door issues (Color) that we did not know almost 3 years. She kindly explained how to solve the problem step by step patiently via emails. Now the storm door has been cured in a proper color (wineberry!) because of Linda's directions, professionally and humanely. Go Linda, GO! Anne H

Negative experience: This company has to be the worst HOA I have yet to experience. I didn’t know the company sold to them but my HOA payments was still coming out my account. Long story short I sent documents of proof that checks was being deposited. They recommend rowcalcareteam which is a joke. Their only response is email, no one calling you to fixed the issue with HOA. When i asked for the property manager information I was told I cannot have my own property hoa company info. That they will have to contact me about money being deposited but they haven’t been receiving? However, they are quick to continue to put a late fee when I made it clear I am not paying for something that was already paid with proof from usaa that the checks was being sent and cash by someone which they act as if they have no knowledge of. This will be the reason I sale and never go to an HOA again. The community has nothing to offer but half snow blowing and occasional grass cutting but we are here to pay them $100 dollars. No playground for kids, community gym, pool or anything.

Fantastic experience: Pete A. with RowCal maintenance did an excellent job and it’s very understanding of what I needed and he had the parts readily available to fix the issue that I had. Thanks again, Pete.

Positive experience: Ok, let me explain the 3 star rating. First, I assess Kaitlin Newbill a 5 star rating. She has been a step-up to the plate employee. Kaitlin Newbill is not our assigned community manager. Our assigned community manager left. No warning. Surprisingly, we found ourselves in a mess with some vendors for non-payment. What?! Are you kidding me?! No joke. Kaitlin Newbill has patiently listened to our plight and has made things right with 1 vendor so far. Let me stress this, we are not even assigned to Kaitlin, but she is going the extra mile to help us when no one else has. We were assigned a new manager, but we need experience here. Kaitlin has experience with HOA management. I believe she truly cares for our community and our board. As good as Kaitlin is, RowCal is not. Talk about falling through the cracks, how do you overlook an entire community? I assess RowCal a 1 star. 5+1=6÷2=3 . So on average a 3, that's how I came up with 3 star rating. Best thing about RowCal is Kaitlin. Thanks for helping, please continue to guide us out of this mess.

Negative experience: We had the worst stay at one of their units. They took forever trying to get things fixed and now that we've moved out it's been a pain dealing with them and colorado springs utilities to get the utilities fixed so we've been paying for several months of utilities for a place that we haven't lived in. I work nights, so it's hard to call, but when you email any of them, they tend to ignore your issues. So far, it's the worst management company I've lived under. There's also safety issues they could easily address, but they always say there's nothing that can be done. We've had our lives threatened by homeless people year after year, and the management company and owner of the property doesn't care. The homeless get inside the building despite there being a code to enter. All this company cares about is getting your money. In response to your latest reply. By law for tenant laws, we've also been told this by cops. You guys are legally liable for ensuring a safe living environment. There's a lot of things you guys can do that would help assist in providing a safe living environment from the homeless but refuse to do so. Cops have also told us theres nothing they can do so they instructe dus to get you guys to help provide a safe living environment. So yes, you guys are failing at maintaining and abiding by the law. You guys have been the worst company since day one. And even on year one of the lease, you guys tried to violate the lease agreement with us until we took a screenshot of the legal binding contract you signed. One day, someone will actually sue you guys and get you shut down if you aren't careful.

Negative experience: I am not impressed. Their portal is not user friendly and they took out $517 extra out of my bank account for Novembers HOA dues causing me overdraft fees and a financial burden. Accounts Receivables needs to have more attention to detail when dealing with people’s money and if something doesn’t look right, call the homeowner. It’s simple, it is called Customer Service.

Negative experience: I am a previous tenant of Rowcal of Colorado Springs specifically the firefly condominiums. Personally, my impression of them is 1) all they care about is making money 2) you cannot rely on or get any help from them at all and 3) they do not know how to do their jobs properly. We had numerous issues of homeless people loitering, trashing, doing illegal drugs, having sex in the common area hallways of the building. Not to mention fear for our safety because they would threaten to kill us and our dog and show up with weapons. Rowcals response was to tell us they could not do anything, to call 911 and that we had permission to tell them to leave. Well thanks to their lack of action and care on top of lack of doing their jobs and taking care of the homeless people and securing the building my service dog is no longer alive. We no longer live there because I could no longer handle walking into that building or seeing the apartment. Haven’t lived there since August but yet we got billed for utility bills for August to October when we were only legally responsible for August. We paid it all because Rowcal refuses to respond and get back to us and we most likely won’t see that money back. I cannot speak for those that own townhomes or apartments under Rowcal but I can say if you rent from Rowcal they do not care about you and I would not trust them especially when it comes to you and your family’s safety and lives.

Negative experience: Pay for services we don’t receive. Just bought a home managed under RowCal. Lived here 3 months and they do not care that the garbage can took a month to receive or no snow removal was performed now the accumulation is too high to drive out of our neighborhood.

Fantastic experience: I am the board president of my HOA and Pete Leon has been our community manager for the last five months. We have been so happy with his service to our community! He's very responsive to email, resolves issues in a timely manner, answers our many questions, and is also patient and friendly with homeowners. We have also been undergoing a massive construction project, and our project manager, Matt Egan, has been instrumental in making the process run smoothly and efficiently over the last few years. While we have a long way to go, Matt's guidance has been essential and very much appreciated!

Negative experience: We have had a terrible experience with RowCal. Currently we are paying $200 over the average HOA fees for where we live. Last night we had a board and HOA meeting which the RowCal management team abruptly hung up on us in the middle of. We have made service requests that have been ignored and were later told because a homeowner was not home nothing could be done (this is not true a homeowner was in the house, they just never showed up). We have made complaints that are not heard and we cannot speak up for our community. We also believe there is misappropriation of funds occurring as when asked about our budget layout and projected spend we were given round about answers and met with avoidance. I do not recommend this HOA service!

Negative experience: It is hard to imagine a worse property management company than RowCal. Yet since they were acquired by Morgan Stanley in May of 2023, their bad service gotten worse. Our community of single family homes has had at least 7 different community managers in less than two years. Often we only know the last manager is gone when they fail to reply to email or calls. As board members we have had to take on the responsibility of finding and managing maintenance for our community. Finding a new company is a breath of fresh air. Good riddance RowCal.

Fantastic experience: Kerry Cantrell has been my property manager for several years. I am always amazed at his responsiveness and ang willingness to help.

Fantastic experience: Kerry Cantrell has been our property manager for the 17 years I've lived in this community. He has always been professional and quick to respond. Thank you, Kerry, for great customer service!

Positive experience: I have been very frustrated with Rowcal's administrative/billing department. I have been trying to change some account billing information for 4 months and can not seem to get anyone that can help me. ***Update- Judy Thompson from Rowcal was finally able to help me with my issue. Once I was able to actually speak with someone (I believe in management) she was able to work on a solution. Thank you Judy!

Fantastic experience: Bree did such a thorough and effective job helping me out and walking me through everything i needed help with. she was so kind and friendly it was a breath of fresh air when dealing with property management companies

Fantastic experience: Kerry Cantrell is a phenomenal property manager. He is always very quick to respond to any issue that comes up. Don't know where we would be without him.

Fantastic experience: Kerry Cantrell is a stalwart property manager--keeping residents informed and answering questions with facts. When I served on the HOA Board with him I was especially grateful for his insight and advice and marveled at his poise in the midst of frustrated folks looking for someone to blame for such mundane things as changes in the weather. We are lucky to have Kerry as our property manager. Mary Ann Tabor

Fantastic experience: Kerry Cantrell has been the best property manager I have worked with, and I've worked with a bunch in the last six years! We're so glad we made the switch to RowCal.

Fantastic experience: Let me tell you about Traesa Nelson! She's a cut above and goes the distance. Working in real estate I deal with a lot of HOA's to get questions answered and 9 times out of 10, I get zero response and a few months ago while getting information on a community Traesa Nelson shocked me and provided by far the most incredible service I've had to date! SHE stands out and if she's managing your community, then YOU are in GREAT shape.

Fantastic experience: I have been on the HOA Board for a couple years now, and Kerry Cantrell is a great property manager for our community. If you contact him about anything, he wastes no time responding to your request. He always follows through with anything that he can't answer right away. He also has good suggestions about good contractors to complete projects for us.

Fantastic experience: I am an HOA president and Kerry Cantrell, our community manager, has been outstanding. His willingness to assist and coordinate our projects has been outstanding. Thanks.

Fantastic experience: Kerry Cantrell does a phenomenal job for our community. He is prompt and mindful to the needs of our residents. Each time I’ve reached out since 2017, he’s been helpful and friendly!

Fantastic experience: I have the pleasure of working with Kerry Cantrell, and I can't recommend him highly enough! Kerry is incredibly knowledgeable about all things HOA-related. In an environment that can often feel excitable, he remains a calm presence. His approach to situations is grounded in reason and logic, making it easy to navigate complex issues. If you're looking for someone who truly understands the intricacies of HOA management, Kerry is your go-to expert!

Negative experience: Not happy with the communication and lack of professional communication from Kerry Cantrell. Have left a message for him about an issue in his HOA management area and he has not responded. This lot under his HOA has been unkept for about 6 plus years now and has become a trash, weed and dog feces station. Which is a health concern in the neighborhood.

Negative experience: This company is not helpful what so ever. You call or email and they are rude. They do not help resolve the issues. Their auto skips payments at random, even tho you get emails starting it will be paid in 10 days they won’t waive the late fees for an error on their system. Then charge an administrative fee to the check on top of it. I would not recommend this company to any future HOAs.

Fantastic experience: Deanna Barnhart is the best property manager we've had in a long run of managers. She makes being on a HOA board so much easier then it has been in the past.

Fantastic experience: Kerry has done an excellent job managing rowcal in our community. He's very responsive and communicated with the board in a very timely, efficient, and respectful manner. He consistently strives to fulfill the covenants established for our community.

Positive experience: Update...RowCal waived the delinquent fee and late fee that were charged in August. My account is now in balance. My appreciation for that final financial act. It has been largely smooth sailing since they took over. They did correct the recent e-mail snafu and now the account credit concern is resolved. I appreciate that they followed through.

Fantastic experience: Bree was amazing! She was extremely thorough in explaining the move-in process to us, and eased all of our anxieties. I highly recommend this company!

Positive experience: Customer service overall was good but two main issues. 1. An HOA for a senior living complex should not have office is on the second floor of a building without an elevator. This makes it very difficult for seniors with physical limitations to visit your office. 2. It would be nice to be able for seniors to appoint representatives to help with issues. My grandfather has memory issues and struggles with complex tasks and having to get him involved any time there's an issue gets really complicated. I get avoiding elder abuse but the senior should be allowed to appoint by free will.

Fantastic experience: I contacted Rowcal to address a window that was not draining and causing damage to the inside of my condo. I was so impressed on the fast service to get the problem fixed. Jackie and Jess in maintenance had my problem fix in only a couple days. Both experiences I called Rowcal on, I received professional and a fast response to my needs. I was so impressed. Thank you

Negative experience: My condo recently switched from Diversified to Rowcal. I didn't think it was possible for my HOA service to get ANY WORSE! Well I was wrong, it's worse. Imagine paying monthly to have a company actively ignore your emails and dodge calls. Just read the recent reviews and you'll quickly realize I'm just one of the many. Take your HOA needs elsewhere. Criminal.

Negative experience: I have been dealing with this HOA company for 4 years now and they are absolutely terrible. It is nearly impossible to get in contact with someone. They have continued to raise our rates with empty promises. In May we got letters posted on our garage doors claiming there would be maintenance done on the exterior of our houses which is in control of the HOA. Construction started a month later, which meant random siding being ripped down and still has not been put back up to this day. I have been making what I thought was the correct payment but apparently rates were raised again and I didn’t realize that so now I have been hit with late fees and interest without any reminder. This is ridiculous. If you’re gonna have a high rate for HOA at least be worth the amount. If you are looking to move into area with this HOA I suggest looking elsewhere.

Negative experience: Complete incompetence and lack of all business integrity. Been dealing with the office, and 4 different staff to get an online acc set up, as they recently took over from another HOA prop mgmt company. I'm simply trying to pay my monthly bill, and they cannot figure it out. (lack of integrity bcuz they continually state we'll call you back, we'll figure it out; unfortunately they do not)

Fantastic experience: Kerry Cantrell does a great job for our HOA. He has served us for several years and is very familiar with our governing documents. He is responsive, easy to work with and follows up on community issues to ensure they are handled timely.

Negative experience: 8 years of working with Diversified here. There has only been one request they fulfilled for me (removing a wasp nest). From roof issue, to disrespectful neighbors, to paint problems after their vendor left without completing my unit… It hasn’t been great.

Fantastic experience: Traesa Nelson has been our property manager for several months now since our merger to RowCal. She has done an outstanding job so far. Traesa is professional, courteous and very knowledgeable about HOA Rules and Regulations.

Fantastic experience: Deanna has been an excellent community manager. Our HOA has gone through 5 or 6 since we started working with RowCal. She's a keeper.

Fantastic experience: I’ve had a great experience with Rowcal . Deanna has been incredibly professional and responsive. Whenever there was an issue, she handled it promptly and kept me informed every step of the way. Overall, they have made renting out my property hassle-free. I would definitely recommend them.