FirstService Residential Chicago

Negative experience: This company is extremely unprofessional. All I wanted to do was renew my parking permit, but instead I kept getting brushed off and sent in circles. The only thing they needed to do was approve it on the website so I could submit my payment. Then I find out they blocked my email — even though I was simply trying to pay. Now I have to wait until Monday to see if anyone will actually help, and in the meantime I’m left worrying about whether my vehicle is going to be towed. I’ve lived here for 11 years, and this is how they treat a long-term resident who is actively trying to follow the rules and pay on time.

Negative experience: Unfortunately, my interactions with Janice Avery have been consistently negative. Each time I or others enter the office for assistance, she responds in a manner that makes it seem as though we are inconveniencing her simply by asking her to perform her job responsibilities. This behavior is not only discourteous but also unprofessional. Additionally, I have been waiting for over three weeks to receive my parking garage key fob and other necessary items. Despite multiple attempts to follow up, there has been little cooperation or urgency shown in resolving this matter. Access to these essentials should not require repeated requests or prolonged delays. I have never experienced a property manager who communicates in such a dismissive and disrespectful manner. This type of conduct reflects poorly on the building and creates a negative perception of the company overall. Tenants should feel respected and supported, not disregarded.

Positive experience: They have been very responsive and involved especially at board meetings. I love their financial variance report.

Negative experience: I’m very disappointed with my experience with FirstService Residential, particularly in my dealings with Jennifer. I submitted an architectural request to install a small mini-split system for my garage after seeing that another homeowner in our community has an exterior Generac generator installed on the side of their end unit. The mini-split condenser would have been ground-mounted and visually similar in scale and impact. For important context, our townhome community went nearly three years without an active board. During that time, architectural rules were not enforced, and homeowners made exterior changes without submitting forms. I strongly believe the generator was installed during that period and has since been allowed to remain. What’s especially frustrating is that the HOA now states that nothing is allowed on the side of the homes. Homeowners have even been denied permission to place garbage cans on the side of their units, despite attempting to conceal them with small fences. Yet a permanent generator remains plainly installed on the side of a home. If that is allowed to exist, it’s difficult to understand how a small, discreet mini-split unit is not. Whether intentional or not, this clearly sets a precedent. The handling of my request only added to the frustration. My completed application—including a clearly labeled, AI-generated rendering—sat for over a week with no questions or follow-up. It was ultimately denied without any discussion or attempt to explore alternatives. My frustration isn’t simply being told “no,” but the inconsistency and lack of communication. After years of lax enforcement, the sudden rigidity feels arbitrary and unfair. I expected better communication and a more thoughtful review process from a professional property management company. I hope FirstService Residential uses feedback like this to apply rules more consistently and engage homeowners in a more transparent, communicative review process going forward. 1/31/26- When you hear bad things about an HOA community, this company is the poster child. Absolutely no engagement other than email. You can try calling all you want and nothing, but email gets you a response pretty quick. To me that is a sure sign of pure laziness! I've been patiently waiting for a reply to my review and have noticed First Service replied to reviews posted after mine. I guess the truth hurts doesn't it?

Negative experience: I am a unit owner in a condominium managed by FirstService Residential. After I disputed a fine and requested a hearing — which I am entitled to under Illinois condominium law — FirstService Community Manager Pier Bell refused to provide one. Instead, I was hit with a $650 chargeback and a cease-and-desist letter from the HOA’s attorney, without any hearing, evidence, or opportunity to respond. I was also told I would be responsible for their legal fees. This felt less like property management and more like intimidation. In my experience, FirstService escalated a simple trash issue into legal threats instead of following basic owner-rights procedures. If you value transparency, due process, and fair treatment, be cautious.

Negative experience: The “ONE WORD” that epitomizes FirstService Residential Chicago is ‘INCOMPETENACE!” From the ‘revolving door’ of both Property Managers to the ‘revolving door’ of their bosses or as they title them ‘Regional Directors’ there is NO stability that they offer! For example, during the 6-year tenure of our current Property Manager, Racheal Davenport we have experienced 4 Regional Directors from Erin Kearns to Ivana Komljenovic to Jeff Joel to now Coreigh Michael! Then when the Regional Directors are in-fact in place they are totally incompetent! For example, when I was verbally assaulted by one of the doormen, instead of allowing me to voice the facts to the Board, the then Regional Director to Ivana Komljenovic not only accused me of inciting the problem but also did NOT allow me to present my case to our Board of Directors! Instead, she provided her own biased and false narrative. This is the norm not the exception with FirstService Residential Chicago! Moreover, the Property Manager failed to adequately discipline this roque employee and they still work here to this date. There are many, many more egregious missteps by FirstService Residential Chicago, but this is one relevant example. Suffice to say I recommend that they change their name to “NO SERVICE RESIDENTIAL CHICAGO!”

Fantastic experience: Anjali K and Sandburg Village Condo has always been a great asset. She is responsive and engaged in the hard work she puts in!

Negative experience: I’ve called this HOA over 5 times to have two false tenant fee charges of $280 removed and nobody ever calls back even after they told me it was moved up to “upper management”. This is unacceptable everyone involved in handling my case should be fired, totally incompetent. And again today the lobby lock is messed up at 9725 Karlov Ave they never fix properly despite increasing assessment payments almost 15% for this year. There should be a key fob system and automatic doors by now for this kind of increase. Do better.

Fantastic experience: Katelin Dorsey at OMPE from FirstService Residential is the best. She is very responsive, always positive, and is dedicated to resolve whatever issues come up.

Fantastic experience: The staff along with Katelin Dorsey is the best at OMPE. Very responsive and great communication.

Fantastic experience: Jacqueline Craft is amazing, she gets the work done and is very helpful and knowledgeable. She is very quick and communication on point. Any service request is handled with utmost importance and smoothly.

Fantastic experience: Anjali K was fantastic to work with on the Sandburg Village Condo HOA team. She answered all my questions and was able to make the process of renting the hospitality room absolutely seamless. Thank you for a great experience!!

Negative experience: Rita Lima is extremely unprofessional. She attended our HOA meeting after the last manager disappeared without explanation. She is rude, inexperienced, and not able to provide the level of service for the price of this low rated property management company. I waited 20 minutes on the help line with your company to file a formal complaint and was only directed back to our board which is a giant red flag to the quality of your services as you don’t take any responsibility for your bad employees.

Negative experience: I’ve had a terrible experience with Shirley at 1660 n lasalle drive. Very unhelpful and uncommunicative. I’ve seen numerous other residents complain about the same issue.

Fantastic experience: Jacqueline Craft with First Service Residential with 200 North Dearborn management office has been amazing helping us feel comfortable in our condo. Many questions pop up and she always has professional answers Shawn Sullivan

Fantastic experience: Rona Thaci from First Service Residential provides first class service. Anytime I have an issue she gets on it right away and always solves any issues I have promptly and most professionally.

Fantastic experience: I live in a building managed by first service residential and have had a pleasant experience. RONA Thaci is helpful when things arise and is always kind to us in passing.

Fantastic experience: Jacqueline Craft First Service Residential, The Property Manager at 200 N. Dearborn is very skilled and knows all of the residents. I have been a long time resident at this property, and I really appreciate all of Jackie’s hard work and dedication to helping make 200 N. Dearborn a great place to live. Seeing Jackie also always puts a smile on my face and on the faces of many others. I know that I feel great living here with Jackie taking care of all of the residents' concerns and has been managing the building so well.

Fantastic experience: Jacqueline Craft who is the Assistant Manager for our building from FirstService Residential is awesome. She is very responsive, always positive, and is dedicated to resolve whatever issues come up.

Fantastic experience: I’ve had a great experience working with FirstService Residential Chicago. Jacqueline Craft is professional, responsive, and truly cares about both tenants and property owners. Any maintenance requests were handled quickly, and communication was always clear. Jackie has made living in the city completely stress-free. Highly recommend to anyone looking for reliable property management.

Fantastic experience: I have lived in a first service residential building for 5 years and have really enjoyed it! Rona Thaci responds to our requests within the same day and fixes the problems promptly and correctly, all the while being professional! Hopefully she stays as long as I’m here!

Negative experience: The building at 445 S Cleveland Ave, Arlington Heights has been without hot water since October 21, 2025, and as of today (October 23) we still don’t have any. Management claimed the issue was fixed, but that’s clearly not true. The 24/7 customer support actually called me back on October 23 and advised that, according to the property manager Brandy Cafaralli, the problem was fixed - while all the neighbors still have no hot water (I personally knocked on doors to confirm). They also told us that we should get our own plumber to check if the issue might be inside the apartment. UPDATE: We got our issue resolved on October 24th- thank God! Friday and Saturday were amazing days where we finally had an opportunity to be human beings again. But happiness didn’t last long- on October 26th ( SUndsy) no hot water again, bing- getting ready for work, had to heat up a pot just to take a bath. Monday the 27th, the issue is still not resolved. The "best "association ever.

Fantastic experience: I recently closed on a property at 1211 S Prairie Chicago IL and I couldn't be more pleased with the entire experience. From start to finish, Rhonda Allen Davis and Katelin Dorsey with FirstService Residential were professional, responsive, and incredibly knowledgeable. Every question was answered promptly, and they made what could have been a stressful process feel smooth and well-organized. Their attention to detail, clear communication, and genuine care for both the property and the people involved truly stood out. It was clear they take great pride in their work, and it shows in the way they handle everything from documentation to logistics. They were replying to emails well into the night! I’m very grateful for their support throughout the process, what trustworthy and capable property managers. Thank you again for your outstanding service!

Negative experience: FirstService Residential took over the condo building association where my 87 year old Mother has a condo. Ever since the transfer from Hillcrest, the bills come addressed to my deceased sister (who never owned the condo) and was charged rental contract fees of $50. The rep wanted my sister's death certificate and proof of my mother's ownership before they fixed the records. We refused to send the death certificate because my sister never owned the condo. This company could look up the owner in the county records themselves or called Hillcrest to get it straightened out but instead chose to send multiple emails stating they can't change the owner! My mother sent in the deed showing it is hers but got a reply back that they couldn't help! It stresses my mother to see my sister's name and this company doesn't care and would rather have inaccuracies in their data. Can't wait to see how they are going to collect HOA payments from a deceased person! If you are looking for a management company, keep looking. FirstService Residential is not worth your time.

Fantastic experience: Our property manager, Jim Gambill, is terrific. Truly cares about residents and is a constant example of calm, friendly professionalism

Negative experience: Not a fan of this property management company. Everything is automated and unnecessarily difficult. They are constantly switching the individual contact for properties -- if you are even lucky enough to have one -- which shows that their employee loyalty is bad. It makes sense because this company is publicly traded and cares more about profit than quality service.

Fantastic experience: Great building, great management. Katelin Dorsey keeps One Museum Park East running smoothly and is always there when needed.

Fantastic experience: Katelin Dorsey keeps One Museum Park East running flawlessly. She responds quickly to any requests and makes sure issues are handled right away. Her efficiency and attention to detail make living here stress-free.

Negative experience: Very disappointing experience with FirstService Residential. During the purchase process, they misrepresented the financial health of the building by highlighting reserves but failing to disclose the outstanding loans attached to those reserves. When serious issues arose with the property manager, no one at FirstService Residential responded or took accountability. The lack of transparency and follow-through from corporate leadership is alarming and unprofessional. During the sale process they charge many illegal fees and had to be ordered by attorney general to refund. Terrible management.

Fantastic experience: We can't thank Katelin Dorsey enough for the outstanding service she provided at OMPE. She went out of her way to ensure our move was smooth, even setting up DirecTV and handling our old cable returns. That’s the kind of care you don’t see every day.

Fantastic experience: I live at One Museum Park East and we are currently going through a cable company change. Katelin Dorsey was so helpful and efficient, she took care of everything for us.

Fantastic experience: We most definitely have the best Property Manager and Assistant on the planet!!! We have used First Service in the past and weren’t very happy then decided to give them another chance and we hit the jackpot!!!!!! We have the best office staff and a heavy hitter in the maintenance dept!!!!! We couldn’t be in a better spot with the people we have now. I, myself, feel extremely safe with Shelly at the helm. The entire atmosphere changed here with Shelly. She is so smart and organized and we now have a very competent administrator working with Shelly. Thank you for all of your hard work!!!!! Mary Daddono

Fantastic experience: At OMPE, Katelin Dorsey and the staff are constantly improving and upgrading our property. Faster internet, better security, better cable. They go above and beyond!

Fantastic experience: Living at One museum park east is like living at a high end resort. Katelin D. And the staff take care of all of our questions and concerns immediately.

Fantastic experience: Racheal Davenport, the On-Site Community Association Manager is awesome. Racheal has been SO responsive and professional, she really helped us navigate our construction and sale process. She is a pleasure to work with!

Fantastic experience: How likely are you to recommend FirstService Residential as a management company to do business with?: Why? Our FSR property manager is very professional, dedicated, and competent. He has a great relationship with his supervisor and together they are able to utilize the excellent resources of FSR to help us make the best decisions for our association. As the Treasurer of our building I am particularly impressed with the financial acumen of our property manager and his ability to use the resources of FSR to find the most cost effective and competent contractors. LPT is very fortunate to have FSR as our property managers!!

Negative experience: This is the worst property manager service I’ve ever experienced. They are a huge company and I have dealt with them many times. My most recent experience they kept charging me for a parking lease that had expired. Despite over 15 attempts to clear up the accounting errors, they still sent bills with $50 late fees every month. No one would help me. With erroneous charges and late fees it added up to over $750. Despite sending them proof of an expired lease and 12 canceled checks for the previous year… They kept billing me. Just an awful company.

Negative experience: Since taking over our building, FSR has only hemorrhaged money. Our monthly assessments have gone up 24% since 2005 with additional special assessments totaling 13% of the total value of my condo in less than a year. All of their projects have been a disaster since taking over in 2016 and their managers rarely stay more than a year. New Development: I went to pay the exorbitant Special Assessment on my credit card to at least get some miles and points for this massive hit to my savings and they charge AN ADDITIONAL 3% FEE!! That comes out to $510!!!

Negative experience: Condo (1313 N Ritchie Ct) did damages to my unit as a result of a building wide project. Significant delays in getting ANY response from FirstService Residential to fix the damages. Called FirstService Residential Corporate office on 8/4/25 to resolve issue and no response from the Corporate office. Owner is stuck with the damages caused by the condo and FirstService Residential ignores all requests to fix the damages that they have caused. The worst and most incompetent building management company in Chicago. Avoid at all costs! 8/12/25 Update: In response to FSR’s comment below, instead of the boilerplate language that I see you have copied and pasted to all users who have a negative experience with your company, how about having your corporate office return homeowners’ phone calls? Or have your property manager return homeowner’s emails in a timely manner?? That’s professionalism 101. Also wouldn’t hurt to talk to your own Property Manager and Regional Director who are in charge of the condo building.

Fantastic experience: Our condo association is a First Residential customer. I wanted to recognize Latrice Ward. Latrice has been our building Manager for the past two years. I have lived in the building for 23 years and I believe she is the best manager we have had. Our building is run so efficiently and alot of that is due to Latrice. She has excellent communications skills, responsive, proactive and extremely helpful. She is an asset to our building and I hope she stays for a long time. Thanks Latrice!

Fantastic experience: Our First Service Residential community manager Latrice Ward is phenomenal! I've lived in this building over 10 years, with First Service as our association management company. I have to be honest and say that my experience with past managers was mixed (some great, some not--which may be reflected in older reviews)...but they seem to have listened to feedback and made some significant changes for the better in the last year. Latrice has been welcoming when I have popped in for a quick question and responsive over email communication. I feel she really tries to accommodate my questions and requests, while also being fair to everyone about sticking to our community rules--that's a careful balance and Latrice does it well. There also seems to be good coordination/communication between Latrice and our front door staff even on weekends or when she is not physically in the office so the management of our community is consistent. As a bonus, Latrice also provides a furrrrr-ific and paw-tastic level of service to the furry friends in our dog-friendly community (per my own dog).

Fantastic experience: Can't say enough about Julianne Jackson, our Property Manager at The Belvedere, and First Service Residential!! Sometimes all things "condo" can become overwhelming but Julianne always makes herself available, is super quick to respond and sincerely willing to help. We feel very lucky to have this kind of care and support in our building :)

Fantastic experience: My husband and I live in Carillon in Pingree Grove. We have had nothing but great experiences with Asia Torres. Always smiling and willing to help. Keep up the great job. Mac and Debbie McCarthy

Fantastic experience: I live at 4343 condo association and this amazing professional woman the assistamt manager named Karacan Sayrun- Thomas is an inspiration and her abilities to help me with what I needed her help with was a great experience. I hope others can learn from her and be better at doing their jobs. She is great!

Fantastic experience: My wife and I had a great experience since moving to Carillon at Cambridge Lakes in Pingree Grove, Illinois. Asia Torres was so helpful, she was understanding, patience helpful in everything we asked. Asia was never short or like she answered the same question 100 times. We were new to a HOA, and new to a 55 and over community. Asia answered everything and went overboard with kindness and respect. Asia is a plus, bonus for our community. We need more like Asia Torres. If you see Asia Torres thank her for a job we'll done. Barb and I thank her every time we see her.

Fantastic experience: Samantha Snooks-Wasserott as Property Manager is absolutely 5 star. She is very detail oriented, exercises great judgment, works hard to control costs, prepares a great budget, serves the Board's interests well, and provides great customer service to our residents.

Fantastic experience: As community association manager, Samantha Snooks-Wasserott, is the face of FirstService Residential Chicago for me. She is truly amazing and is a huge asset to our building. Her attention to detail is unmatched. She's extremely intelligent, a brilliant multi-tasker and communicator with exceptional people skills. I feel confident that any quotes that we receive for projects have been thoroughly vetted and are very competitive. Above all, Samantha cares about every member of our community and goes out of her way to help in any way she can. Based on my experience with Samantha, I would highly recommend FirstService Residential Chicago.

Fantastic experience: I’ve lived in a FirstService Residential building, specifically the Shoreline Condominiums (6301 N. Sheridan, Chicago IL) for 2 years. I’ve lived all over the world for most of my adult life, mainly in luxury living. I have NEVER had such an incredible staff from top to bottom. Starting with Jodi Middleton & Ethan Dyckman leading the staff with a constant smile and reacting to requests as if nothing is ever a hassle. I’m greeted by Jerome every morning who knew my name by the end of the first day. Even Charles had my name memorized in the first week. However, it’s not just them, it’s the whole staff. There isn’t one weak link. Everyone greets me by name, always offering to help, and they do everything with a smile. There really is nothing like the team here. I’m only sad I’m moving because I can’t take them with me to New Orleans. I will for sure remember this staff for the rest of my life. Thank you for everything!

Negative experience: Sent an email to the property manager some two weeks ago concerning the lack of consistency with Door Staff and Maintenance workers. There was no response so I reached out to the Regional Manager (Rita Lima) some 3 days ago through a call to customer service. Still no response from anyone at First Service! So I did receive a call back which I missed and returned the call the next day. Still waiting for a follow up from First Service. Walked into the building this a.m. and the Door Person who sits directly outside the First Service Managers office is deep in a personal phone call. Voice is loud and the First Service Manager couldn’t care less. Still no response from First Service! I did reach out to the email address they provided. Seems like their response was autogenerated.

Negative experience: You guys have me upstage my insurance and pay $250 to register as a contractor and to NOT hear from you at all. Its been two months and I have been contacted by absolutely no one! No acknowledgement of any sort, this shell company has horrendous customer service. No vendor relations or person of contact exists.

Fantastic experience: Jenn McFarlane at 1212 Lake Shore is one of the best managers I've come across over 20 years in real estate. She is efficient and communicative. We were so impressed with her professional and helpful attitude. There is a lot happening in this building at the moment, and she was there to help when needed. Thank you!

Negative experience: Absolutely terrible. They have been managing our association for only a few months. I received an assessment bill that had extra charges on it and when I called their customer service their response was "no we can't connect you with your property manager or accounting to resolve". They refused to connect me with anyone in the meantime. Gave me no clarity on the charges. And would not do anything to resolve. Absolutely terrible customer service. I will definitely recommend that the board switch management companies.

Fantastic experience: I’ve lived in a condo downtown for two years and sadly need to move. The First Residential team who manages the building couldn’t be more customer service focused, attentive, and pleasant. Of note, Jacqueline C, a property manager at the building, is always helpful and kind. I remember when I first moved in as a new resident of Chicago. She went out of her way to welcome me and give me all of the information I needed after lease signing. Moving is very stressful and she was available to answer any questions I had and to put me at ease. The employees at the front desk and building engineers are also very focused on the residents. Top notch experience!

Fantastic experience: I have lived here for a little over a year now, and with this being my first home away from home I was definitely nervous to say the least. I can honestly say that this FirstService Residential building was the best place that I could have possibly landed. The staff and associates (Jodi Middleton & Ethan Dyckman) are extremely kind and will do anything and everything to make the experience here the best that it possibly can be which made this transition much easier. These people make me smile everyday with their positivity. I genuinely feel safe, comfortable, and happy here. Thank you all!

Fantastic experience: Matthew Schomburg at first service residential management has been absolutely outstanding. He has made me feel welcome from the time I moved into my building at 333 North Canal anytime I've asked for any help. He has been there for me and has gone above and beyond.

Fantastic experience: I am very pleased to provide this review for Matthew Schomburg of FirstService Residential Management. My wife and I moved to The Riverbend Residences this year. Matthew assured that our move was seamless. He made sure that we were aware of all building amenities and their use. We did extensive renovation following our purchase. Matthew worked efficiently with our designer and contractors to expedite the projects. He continues to go above and beyond at every opportunity. He is pleasant at all times. It has been a pleasure to have Matthew as our building manager and I look forward to working with him in the future.

Fantastic experience: During my recent purchase of a condo in the RiverBend Residences, I had the pleasure of working with Matthew Schomburg, Assistant Community Association Manager. As an out-of-state buyer, I had many questions and needed guidance. Matthew went over and beyond what I would have expected, helping me get accounts set up so I was ready to go on closing day. My transition went smoothly and stress-free. Matthew demonstrates professionalism and shows pride in his job. He has great knowledge of all things RiverBend, and he is always available to answer questions and provide assistance. He is a great asset to FirstService Residential and The Residences At RiverBend.

Fantastic experience: I would like to express my gratitude for the exceptional service provided by FirstService Residential, particularly by property managers Jodi Middleton and Ethan Dyckman at 6301 North Sheridan Road. Their dedication and hard work have made a significant positive impact on our community. Jodi and Ethan have consistently demonstrated excellent communication skills, ensuring that residents are well-informed, and any concerns are promptly addressed. Their helpful and positive attitudes have created a welcoming and supportive environment for everyone. I truly appreciate their efforts and commend them for their outstanding service. Thank you, Jodi and Ethan, for your hard work and good spirits!

Fantastic experience: Jhoanna and Brett are the BEST BUILIDING MANAGEMENT personnel in my experience. The FORDHAM is a large building Managed by First Service Residential and the Management and has a significant staff which also does an outstanding job. They are also extremely responsive.

Fantastic experience: First Residential has made such a difference to the Fordham. Staff is friendly and goes out of their way to assist. Shout out to Brett Monson in the office. Always helpful and efficient. Big fan of this management group.

Fantastic experience: Jhoanna Adorno and Brett Monson are spectacular building managers. As a 20 year Fordham resident I’ve seen many managers….none as talented as Jhoanna & Brett. Good management is very important to me as a seasonal resident. Having a local manager on site while we are gone is worth its weight in gold. We couldn’t be happier. First Service Residential manages our Fordham Chicago condominium building. Jim & Mary

Fantastic experience: Brett Monson with FirstService Residential goes out of his way to help in all aspects of condo living. He keeps us informed and updated on anything related to our building. In addition, he has such a nice way about him, no negative energy!

Fantastic experience: I’ve had a wonderful experience with them. They are always incredibly helpful, friendly, and professional. With every issue I’ve had, they’ve consistently taken swift action to resolve it. The team is always friendly, kind, and professional. I’d like to especially highlight Jacqueline Croft, who has been incredibly helpful and goes above and beyond to ensure everything is handled smoothly. I truly appreciate them!

Fantastic experience: I’ve lived in this condo since 2006 and have seen several managers come and go. Jhoanna Adorno and Brett Monson of First Service Residential have been the best so far. They have been attentive, super patient and respectful regarding an ongoing situation.

Fantastic experience: MaLi Arwood with FirstService Residential has been wonderful and very helpful. I contact her frequently for any problems and she is always very responsive and professional. She has been a great resource and a friendly face in the building!

Fantastic experience: The management team here is wonderful! Brett Monson and Jhoanna Adorno with First Service Residential are always available to provide help with any problem. In addition, they’re both warm and totally accessible. The building has a familial feel because of their presence. They totally earn a five star review!!

Fantastic experience: After a year of being a resident with FirstService Residential, I am beyond pleased with the help and quality of service from Jodi Middleton & Ethan Dyckman. They are both always available to help with my requests and more importantly- they create a positive atmosphere. As a home-owner in this building and a broker, the personality and service from property management can really make or break the experience or even the atmosphere of a building. I always felt taken care of by this team and would highly recommend living in 6301 N. Sheridan or using First Residential as a management service. Thank you!

Fantastic experience: Brett Monson and Jhoanna Adorno with First Service Residential are fantastic! They are so helpful, and working with them is always a pleasure. Thank you so much for everything you do, and we wish you the most success. Look forward to work with you again.

Fantastic experience: When I work with Brett Monson and Jhoanna Adorno from First Service Residential at 25 E. Superior St. I know that I am working with the best as they have helped me and my real estate team to ensure we have the proper building paperwork and are fast to respond to emails along with providing additional support to make things go smoothly. They are great to work with and I look forward to continuing to work with them.

Fantastic experience: So as a visitor to the building frequently you can see the care that is taken to keep the building looking so well maintained. Brett Monson and Jhoanna Adorno with First Service Residential are the absolute best! Keep up the great work at managing this great building!

Fantastic experience: Jhoanna Adorno of our First Service Team office are very competent. Jhoanna has patients and a wisdom that means that makes working with her easy and delightful. Brett Monson, our new addition to the Fordhams Management Team is always eager to help and his calm demeanor works in great tandem with Jhoanna and the members of the Fordham Board. We the Board truly appreciate having them. Thank you. Susan Bennett

Fantastic experience: Working with Brett Monson and Jhoanna Adorno from First Service Residential has been an outstanding experience. Together, they make a fantastic team, each bringing unique strengths that complement each other perfectly. Brett and Jhoanna are always easy to work with, addressing questions and concerns at every level with prompt and professional responses. Their leadership shines through in the dedication and longevity of the building’s staff, who create a warm and welcoming environment for residents. It’s clear that Brett and Jhoanna prioritize both the property’s maintenance and fostering a strong community, making The Fordham a wonderful place to live.

Fantastic experience: First Service Residential is the best mgmt co in the business. I've had the pleasure of working with Brett Monson and Jhoanna Adorno through many transactions. They could not be more efficient in executing the deal, all while being kind and just really nice people to work with.

Fantastic experience: Brett Monson and Jhoanna Adorno of First Residential Chicago were practically on my speed dial while I was marketing a unit at the Fordham. They were amazing and are a wonderful "director of first impressions" . I HIGHLY recommend them!

Fantastic experience: The entire staff (especially Johanna Adorno and Brett Manson... as the team leaders) of First Service Residential Chicago at The Fordham are truly fabulous. They are constantly there to assist and are exceptionally friendly and professional. They always make a genuine effort to help fulfill every request....from small to large. They make living here a real pleasure. Carol Stitzer and Marshall Marcus. Unit 3201

Fantastic experience: It is an absolute pleasure to work with Brett Monson and Jhoanna Adorno ofFirst Service Residential. They are professional, quick to respond to questions, and they are on top of every detail. Thanks to them, real estate transactions go smoothly and we have both happy sellers and buyers. They are just one of many MANY reasons why living in The Fordham is a first class luxury experience!

Fantastic experience: Management at The Fordham is top notch. Jhoanna Adorno and Brett Monson are highly competent, professional, responsive and proactive. They are a dream team! Again, want to give the highest praise to FirstService Residential Chicago, Jhoanna Adorno and Brett Monson. They have consistently given outstanding management to all residents at the Fordham. We are grateful!

Fantastic experience: Our local First Service Residential building managers Jhoanna Adorno and Brett Monson are the best! They are always friendly and willing to help whenever we need it. Many times, as necessary, they go out of their way to assist us in any way they can. We've dealt with four other Building Managers in other HOAs and it's no contest, Jhoanna and Brett are the best.

Fantastic experience: I wrote the review attached below 5 months ago. I want to reinforce what I said at the time. Joanna Adorno and Brett Monson of First Service Residential have become integral to the sense of community at The Fordham. They are part of the family and have continued to ensure that The Fordham is a welcoming place to live. If there was a way to rate higher than 5 stars, I would! I live in The Fordham at 25 East Superior Street. I have been incredibly impressed by both Joanna Adorno and Brett Munson. They are very professional and make it clear that they care about the building and its residents. This was a huge upgrade from our prior management company. They are both top notch!

Fantastic experience: I've lived in the Fordham for 18 years and Brett Monson and Jhoanna Adorno are, by far, the best staff we've had. They are always quick to respond to resident questions, suggestions and needs. They are great representatives of First Service Residential.

Fantastic experience: Jhoanna Adorno and Brett Monson with First Service Residential - at the Fordham are fantastic to work with. Always receptive to ideas and processes presented re: work being done at the property. Great team of managers!

Fantastic experience: Jhoanna Adorno and Brett Monson with First Service Residential are exceptional in their care and service for our residents and property. So glad to have them leading management for The Fordham.

Fantastic experience: Brett Monson and Jhoanna Adorno, FirstService Residential, at the Fordham, are a terrific team. I'm grateful to them for how easily they solve my problems. I've lived here almost 2 years and love the service from both the staff and management. It feels like home!

Fantastic experience: Matthew Schomburg is the Assistant Manager for a condo building managed by FirstService Residential Management. Building management has to deal with different demands than many urban condo buildings because of the location of the building on the bank of a major river and a car valet service that must utilize car elevators due to the narrow width of the building footprint. Matthew responds to all requests and complaints in a calm, caring, professional manner. His goal has always been to find an appropriate solution for every situation, no matter how small, while staying within the guidelines established by the HOA. His suggestions have proven invaluable especially in those situations in which the request really was not possible. He provides leadership to the entire building team of front desk, valet and maintenance personnel. It is a pleasure to know and work with him. The entire building is lucky to have him!

Fantastic experience: I have worked many years with FirstService Residential Chicago. I have been in multiple buildings they manage. Their residents are always happy with their management team. Brett Monson has been great to work with.

Fantastic experience: Brett Monson and Jhoanna Adorno with First Service Residential are great to work with. Our company has worked with them on a couple projects and have had nothing but positive experiences.

Fantastic experience: I am a contractor and have done a lot of work for the First Residential Services. Working with Brett Monson and Jhoanna Odorno has been such a wonderful experience. They are very professional and helpful. 25 E Superior is one of my favorite buildings to do work at because of the outstanding staff. -DM Developers

Fantastic experience: The staff at The Fordham are absolutely fantastic. It is a joy to work with Jhoanna Adorno and Brett Monson The door staff and maintenance workers are all terrific as well. We are very fortunate to have them all. First Service Residential is fantastic!

Fantastic experience: First Residential has provided our building with two of the most competent property managers property managers in Brett Manson and Joanna Adorno . They are responsive to the owners of the Fordham and are so professional . They deserve to be recognized for their outstanding service

Fantastic experience: I would like to Thank the assistant property manager Mali Arwood at 3900 N. Lake Shore Drive Condominium for her work, assistance, support, and care of all of the residents during her time at our building. She treated everyone with kindness, compassion and respect and got the job done well. She was very supportive and instrumental during our recent Riser Project and showed incredible leadership and commitment with incredible patience for all. She has moved to a new building location with First Service Residential and I personally wanted to give credit where credit is due. Her new building is definitely getting a leader in building management. Thank You Again Mali and First Service Residential.

Fantastic experience: I would like to send a very special thank you to the building management at 3600 North Lake Shore for the support they rendered during my move in and renovation project. A special thanks for the training that Mona provided to ensure I followed all of the building guidelines. I feel happy to reside in a building with an incredible and supportive team and it is all due to outstanding customer service.

Fantastic experience: I was put in a difficult situation because I closed on a lease a week before I had to move out of my apartment. Due to the condominium association processes, I only had a day to schedule my move with the building. I'm writing this review because without the help of Julie Bellis, Denise Lavender, and Karolina Dudkowska, my move would not have been possible. They made it happen within 12 hours, working on my behalf and I am very very grateful. It is nice to know that there are people out there who still care about helping out individuals rather than only focusing on the corporation and themselves. Thank you!

Fantastic experience: Katelin Dorsey, Rhonda Allen, and the entire staff at One Museum Park Place East/First Service Residential are amazing to work with. AMS Industries was recently hired for a large EV charging project at their building and we could not be happier to have them as our Client. The entire staff is always extremely welcoming, organized, and terrific to communicate with.

Fantastic experience: COURTNEY JACHIM Is amazing. She has excellent work ethic, is ethical, is super considerate, super amazing and high level of quality customer service. She worked so fast for us and made our lives so much better due to her hard work and getting everything done and communicating every step we asked for support with. We could not have done it without her. Thank you so much for such a great experience. She is a gem!

Fantastic experience: My experiences with First Service Residential management company have been outstanding. In particular Matthew Schomburg, the assistant manager of the Residences at Riverbend, is just a joy. He is unfailingly helpful, committed to the needs of the residents and has helped me solve so many issues - large and small - that came with moving into a highrise. Plus Matthew has such a good spirit about him. He creates community. What a pleasure. I'm very pleased with the company, and with the staff of this excellent building.

Fantastic experience: When it comes to building management, First Service Residential is top notch. We are especially thankful for our clients at One Museum Park East and its management team. Rhonda Allen is always there to greet us and assure us our days go smoothly.

Fantastic experience: Wanted to thank and recognize our Building Manager FirstService residential at OMPE - Rhonda Allan. We moved into the building a couple of weeks ago and Rhonda supported our move and settling in hugely . She had clear guidance to facilitate our move in and also supported sorting out the internet and related services. And the facilities run like a charm with her guidance. THANKS. Preetee & KP

Fantastic experience: Rhonda Allen at First Service Residential Chicago is the best! She is very easy to work with, and very accommodating. She is very pleasant in person, and to speak with on the phone. She really cares about the tenants and it shows in her professionalism! All of my concerns were met when I first moved in. Straightforward answers and paperwork was explained flawlessly. She is a great property manager and conducts business with honor and distinction.

Fantastic experience: As Part of FirstService Residential, Rhonda Allen of One Museum Park East has been very helpful in enabling us to celebrate my daughter’s successful wedding shower at the OMPE community room last month. She coordinated with both the celebrants and our chosen caterer, Mora (Oak Park). Prior to the wedding shower, She made sure that all questions were answered and made our experience worry free. She has been very professional in all our communications and encounters. She is truly an asset to One Museum Park East and as a resident, I am extremely grateful for her presence. More power to Rhonda Allen!

Fantastic experience: Rhonda Allen at FirstService Residential Chicago is a rock star! She's attentive, responsive, and a problem solver. She epitomizes great service. On top of all of this, she's kind. First Service is fortunate to have such an ambassador.