Hales Property Management

Positive experience: I want to point out one person who has been great to work with and that person is Joshua. Joshua has been a great partner for our association. He is responsive, transparent, and consistently follows through on requests. As a board member, I especially appreciate how quickly he responds to emails and how proactive he is in helping move projects forward. While our broader experience with Hales as a company has had some challenges at times, Joshua himself has been fantastic to work with. He communicates clearly, gets things done efficiently, and makes sure the board has the information we need to make decisions. We appreciate the effort he puts into supporting our community.

Fantastic experience: We’ve had the pleasure of working with Priscilla for many years on multiple jobs, and her professionalism consistently stands out. Communication is always clear and timely, and she is incredibly organized, making every job run smoother on our end. She always answers emails and phone calls promptly. We truly value the partnership and look forward to continuing to work together for many more years to come!

Fantastic experience: We have had the pleasure of working with Priscilla Johnson and her management team across multiple properties and projects, and the experience has consistently been excellent. Priscilla is professional, responsive, and highly organized, which makes coordination between teams smooth and efficient. Her attention to detail and commitment to maintaining high standards across the properties she manages is evident in every project we’ve collaborated on. Communication is always clear, timelines are respected, and any challenges that arise are handled quickly and professionally. It’s clear that Priscilla genuinely cares about the quality of her work and the success of the properties she oversees. We appreciate the opportunity to work together and look forward to continuing our partnership on future projects.

Fantastic experience: Priscilla always goes above and beyond for us over at Construction Concepts of Illinois.  She is a valuable asset in our relationship with Hales Property Management, the glue that holds us together so-to-speak.  She continues to deliver quality communication and clear expectations, which make working with her effortless and enjoyable.

Fantastic experience: We transitioned to Hales about a year and a half ago, and the experience has been positive, due in no small part due to Joshua Knepper. He has been extremely dependable and has gone above and beyond for us. If you ask him to do something, he actually follows through to completion without needing to follow up with him. If there are issues with the building, he proactively tries to solve the issue. He is cost conscious while keeping the best interests of the building in mind with solutions. He provides valuable industry insights that have helped us make informed decisions. If people ever join meetings and are upset, Joshua comes in with a calming presence and helps alleviate concerns. In short, he is the type of person that makes you happy to be paying the management company rather than begrudgingly paying because he manages the building well and provides such excellent service that reduces the amount of effort needed by owners.

Fantastic experience: I dealt with Nick and Josh C at The Buena Point and they were very helpful an d very easy to work with to help solve the leak on the top floor units.

Fantastic experience: Joshua Knepper is one of the best managers I have ever worked with. I've been in the business for over 20+ years. I am a board member at a condo in Logan Square and he leads myself and the board brilliantly! We are lucky to have him as a part of the team!!!

Fantastic experience: Our HOA has had a really great experience with Hales Property Management, and I especially want to recognize Joshua Knepper for the outstanding job he does. Joshua is incredibly detail-oriented and as a result nothing slips through the cracks. He always follows up, communicates clearly, and makes sure every issue is handled properly from start to finish. Joshua handles every situation with grace, kindness, and steady professionalism. He listens, stays calm, and always works toward fair, thoughtful solutions. We truly appreciate Joshua’s hard work and would absolutely recommend Hales Property Management because of him.

Fantastic experience: Josh Knepper is doing a fabulous job. He responses quickly and keeps the board and community informed. His timely reports and updates are appreciated. His upbeat personality makes him a good partner and very approachable.”

Fantastic experience: I’m on the board for our condo association at Printers Corner in the south loop and I highly recommend Hales Property management especially Joshua Knepper for all of your needs. Joshua is great with communication and follow-up in managing our building. He’s very responsive with always keeping us updated on a timely basis.

Fantastic experience: 5-star review for the work that Josh K. does for our 32-unit association in Bucktown. Josh stepped in a little less than 2 years ago to some super challenging projects and took a lead role in getting many items for our association back on track. He's taken the time to learn the preferences of Board Members as well as the intricacies of the property. We rely on him and he does deliver for us.

Fantastic experience: I am a painting and drywall contractor. For several years, I have had the pleasure of working with Priscilla Johnson, at Hales Property Management. In spite of the fast-paced nature of property management. Priscilla displays a rare blend of professionalism and a great personality. I strongly recommend Hales Property Management, as they have proven to be at the forefront of maintaining Chicago’s premier condo buildings. Whether I am replacing drywall or painting a staircase, the process is efficient. Priscilla has streamlined the process of onsite walk throughs, conducting an estimate and communicates with the owners and tenants. In addition, I have been involved with several emergency situations and Priscilla has provided leadership and stability with decisive resolution.

Fantastic experience: We love working with Hales Property Management It's a tough job, but they stay calm and work through problems. Navigating boards and vendors is not always easy, but they really care about their properties. We love working with Priscilla - she's an amazing multi-tasker

Fantastic experience: I live in a neighboring building to one managed by Hales Property Management and recently needed assistance with a project. Ms. Jacie Dick was not only very responsive and helpful but also kind. Having good people like Ms. Jacie managing buildings in the neighborhood is a huge asset to our community.

Fantastic experience: Phenomenal Service I was sooo upset that I had used the wrong text, it was sooo painstaking at the time. However the two experts that worked with me were exceptional for sure. I was in a bind and didn’t know how to properly explain. I’m soooo please and thankful. Give those ladies a raise or great job ladies. I can now relax with the help of the ladies that resolved my torment and are the best of the best. Signed, Dr. Gwendolyn E. McClinton

Fantastic experience: Josh fulfills the role of property manager with exceptional proficiency, promptly addressing all inquiries. His attentiveness, involvement, and support are maintained consistently throughout. Over my two decades of residency in this condominium, he unequivocally stands out as the most outstanding manager we have ever had. Hales Property Management is truly fortunate to have him as part of their team!

Fantastic experience: Hales Management has been handling my building for a bit over a year and it has been a major improvement. Very responsive, very professional, and their website for residents is very easy to navigate.

Fantastic experience: I’m writing this review because when my condo was devastated by a fire, I learned very quickly which people in this process were truly dependable — and Kate Leth and Nicholas Douglas-Scott from Hales Property Management rose far above the rest. Throughout months of stress, confusion, and slow responses from other parties, Kate and Nicholas were the only consistent sources of professionalism, clarity, and action. They communicated quickly. They followed through. They stayed organized. And most importantly, they treated my situation with seriousness, empathy, and urgency. When you lose nearly everything you own, the smallest delay feels enormous — and Hales was the only team that never left me waiting or wondering. Their honesty and reliability have been the anchor of this entire rebuild. I always knew where things stood because they made sure I did. They set the standard for how a homeowner should be supported during a crisis. I only wish every contractor and restoration partner involved held themselves to the same level of accountability and care. If others operated with half the professionalism Kate and Nicholas demonstrate daily, this rebuild would be moving twice as fast and with a fraction of the frustration. I’m deeply grateful for their help during the most difficult period of my life. Thank you, Kate and Nicholas — your work truly matters, and it made a difference. Hales Property Management has earned every one of these five stars. -JON WINK

Fantastic experience: Hales Property Management sets the standard. Professional, responsive, and well organized from start to finish. Everything is handled efficiently and with attention to detail. Highly recommend them to owners, tenants, and vendors alike.

Fantastic experience: I'm very satisfied with lady from Hales she helped me a lot I logged thank you very much Aleksandra.

Positive experience: The person I spoke to on phone could have had a more pleasant disposition, but taking care of this online was quick.

Fantastic experience: Priscilla Johnson, as usual, jumped on the problem and promptly and professionally arranged the several plumber appointments which were necessary to address the water leak issue. Lopez plumbing always appeared for the scheduled appointments and were courteous and neat. He explained everything that he was doing. As to whether the plumber managed to fix the problem is still unknown, but we'll certainly see as time goes on.

Positive experience: UPDATE FOR DECEMBER 2025: As a community we are continuing to break ground with our newest management company - Hales. While initially I had a rough start with them, we have resumed what I would call a good working relationship. Natasha and her team are cleaning up the messes leftover from previous years and I commend them for their efforts. Communication is good through the portal, which is easy to use. Usually response time is good. Additionally, we have had a good run with receiving other emergency communications outside of work hours, which is great to keep the community informed.

Fantastic experience: They are all such lovely, kind, helpful people! Have not run into any issues with them in the past ~year of owning a condo managed by them. 10/10 communication and always super fast to respond to inquiries! Great property management company to work with. :)

Negative experience: This company plowed a mountain of snow across the street and into the front of my house. I have spoken to 2 associates about the issue who refused to do anything. The fist person told me their computer wouldn’t let them file a ticket and to call back. The second person advised for me to reach out to their vendor through email.

Negative experience: 534-52 W Brompton Ave Condos have been without hot water for 7 days, since November 24th. Hales Property Management has completely failed.

Negative experience: Horrible customer service and follow through with vendors. Relegated to an email portal for communication and never able to reach dedicated PM

Fantastic experience: Tucker from Hales was swift to respond. He evaluated and sought our input before acting on a solution. The issue was resolved within a week. Well done, Tucker and Hales Property Management.

Fantastic experience: Very professional group.. thank you for address all of our issues

Fantastic experience: I’ve worked with Hales Property Management a few times and recently needed help with a payment. Laura in Accounting was quick to respond and got it sorted out without any trouble. Good communication and easy to work with overall.

Fantastic experience: Being an older man, and never working with technology, l found Portal registration was hard for me, but l went directly to the office, to comply with my responsibilities. I found the Staff and Management beyond helpful. We have a well run ship. Great staff, and helpful people from the first Hello. Thank you all.

Fantastic experience: I contacted Hales Property Management about becoming a vendor and had a great experience. The admin team was helpful and responsive, and Laura in particular provided clear background information and guidance.

Fantastic experience: We recently completed a large roofing project for Hales Management, and Jacie was a pleasure to work with. She was timely to respond to every question or concern. We have done several projects for Hales, and they have had quality property managers to work with every time

Negative experience: Disappointed with the lack of communication from management. I had multiple water shut-offs with no announcements posted, and my account access was blocked for weeks before being fixed. Residents deserve timely updates and respectful treatment.

Negative experience: Hales property management is absolutely useless. Their communication is late and in some cases nonexistent. This is unacceptable, especially with time sensitive maintenance. There should be someone available to answer the phone during business hours instead of having to leave a voicemail that is never returned.

Fantastic experience: I’m a board member for a mid-rise condo. We’ve been pleased with Hales and their systems, effective communication. Our property manager, Josh, has been wonderful. We’ve been able to accomplish so much because we can count on him to move the projects forward.

Negative experience: update: they pay for good reviews to drown out honesty feedback. See attached screenshot from another reviewer. FYI this is a FTC & Google violation and please report them if you are offered $. Once I have more time to write a thorough review I will - but in the meantime this is for anyone considering a switch to Hales. I am a board member and was a proponent and defender of Hales as our HOA chose them when leaving another management company. But I no longer can serve such a role. In less than a year we have had 3 property managers and absolutely nothing of substance has improved despite a tireless effort from our Board willing to put in time and effort to assist. The staff is extremely defensive and lack any accountability for basic functions of their job. It's ALWAYS somebody else's fault. How is it almost a year since taking over our vendors still have difficulty accessing our property? Apparently not Hales! So for anyone reading this researching property management companies for their HOA - even for a small one with basic needs like ours - go elsewhere. My suggestion is to find HVAC, plumbing, electric, etc. companies you trust and ask them for suggestions. Wish we had done that because now that I've gotten to know the work-persons that service our HOA none of them like or trust Hales.

Fantastic experience: Hales Property Management does an excellent job! All questions/needs are addressed in a timely manner. Thank you especially to Destin Gross and Michele Strimaitis for their immediate responses and resolutions to issues!

Negative experience: Like other recent reviews have mentioned, I too was hit with a fee for something I knew nothing about. For many years, this company has required owners to submit an owner information form, always due in July. They also always sent out multiple reminders leading up to the due date, clealy seeking compliance. This year, mid-July, having heard nothing about it, I contacted them. And guess what? They told me I was late and added a $25 fee because they changed the due date to May! I never received any notice whatsoever, although they claim to have sent ONE email. I find this very surprising because Hales loves to send out emails on any number of inconsequential topics, spamming my inbox each week. But the one mail I needed to receive from them . . . ? This feels like an obvious cash grab to me. I have had other poor dealings with Hales. Most recently, their employee, the building engineer, called me to tell me that the plumbing issue I had would be covered by the association as it was a building problem. The Hales property manager later claimed it was my responsibility. This is a really egregious miscommunication to have with someone when you are discussing over $2k worth of work. Some of the older, positive reviews on here may not even be truly trustworthy. Obviously, there are plenty of recent reviews of others having difficulties with Hales. But several years ago, Hales offered Starbucks gift cards to all owners in exchange for reviews. Maybe they need to run that promotion again to counteract the negative reviews. Or maybe, Hales should invest in some ethics training for their employees because that sounds an awful lot like purchasing reviews.

Positive experience: For the first time since you have been our property management team you finally have an advisor who actually cares with Nick ! He went beyond what was required and quickly helped us figure out where the issue was saving both residents time and money calling plumbers to figure it out! If your prior staff had been this helpful people in the building wound have a different opinion of your company ( which is negative in this building) so I hope he remains here for a long time and through his kind actions will change our minds regarding our service. He did a great job in starting to change mine!!!

Fantastic experience: We’ve had a great experience with this condo management company. They are professional, responsive, and truly care about the residents. Maintenance requests are handled quickly, and communication is always clear. Highly recommend their services!

Negative experience: Our HOA uses Hales Property Management and as an owner an resident within the building, we've been dissatisfied with their support. There's a lack of communication of ongoing work around the building, no communication of increased assessment costs, and they tend to charge hidden fees (ex late fees) after changing due dates without communications. Overall have not had a good experience personally.

Positive experience: UPDATE: The issue happened to be with a certain technician in the plumbing company hired. The fault shouldn’t go on the management company too much, but when these water shutoffs are scheduled last minute and notice is given last minute, it’s not great. Horrendous experience with this management company. They always schedule water shut offs for the worst time and cannot manage vendors and contractors properly. They hire the cheapest people who mess up and don’t get the job done. Water shutoff scheduled for today 8am for -04 tier units and email notice sent at 6:45am. However the incompetent plumber turns off the whole buildings water and then supposedly fixes the issue at 1pm but still no cold water in the bathrooms which means we can’t flush toilets or take showers (can’t shower with piping hot water!)

Fantastic experience: I contacted Hales because the garage door was not opening and we have 35 cars in it. As it turns out they were already fixing it but called me back immediately and said let's make absolute sure can you go back downstairs and double check it. I really appreciated this. I went back down make sure that it was working and called them and thank them for not just blowing it off. Hale's has been terrific.

Fantastic experience: Hales always gets back to you quickly after submitting a request. If they need to get back to you, they do so in a timely manner

Negative experience: Horrible customer service. Charged a $25 late fee for not sending them a new lease within 7 days. Wouldn't send documentation showing that I had ever been informed. IMPUTED 100% PENALTY one week after sending notice despite my polite request for more info. CHARGE $10 to pay a $25 plus $25 fine via credit card. I have dozens of apartments and this is the worst management company I have ever dealt with.

Negative experience: Unfortunately, our building uses as Hales as our "property manager." Their work is shoddy and often incompetent, with the portal removing responsibility from our manager and leaving it to random employees with no interest in our building.

Fantastic experience: The management team is quick to respond to issues and is well connected with contractors in the Chicago area to get multiple repair bids done quickly. They look for the best competitive pricing that may lower building costs. They are more actively involved then previous management companies we have used.

Positive experience: The process was quick and easy to scheduling the water shut off for the building. The only problem I (my plumber) ran into was being able to fully shut the water off. The valves in the basement are so old and corroded. My plumber ended up getting a shower as he changed out the water valve.

Fantastic experience: Working with Hales has been a great experience. Cecilia is very responsive and helpful.

Fantastic experience: Excellent experience with Hales. Site is very user friendly, from transmitting updated information to allowing residents to quickly and easily do their own updating, payments, etc. Hales is also very good at sending residents info about upcoming issues that may cause inconvenience to all, such as moves in or out, or water being shut off for a couple of hours, etc. Quite pleased with their professional and friendly service to our building.

Negative experience: Awful property managers. Our HOA engaged them this year and for the 6 months or so we’ve worked with them, there has been significant turnover in the property managers assigned to us, they’ve been late on bills and they were only paid because we have to watch and supervise everything they’re doing (basically managing the property managers), and similarly they’ve double paid bills that would go unchecked had we not been supervising their work and noticed this. This is literally the bare minimum we’d expect from a property manager and they struggle immensely with it. This was meant to decrease workload for the board but given how incompetent the managers we’ve assigned are, it’s not much of a help especially compared to the very high cost. After all the issues, I’m shocked that we weren’t extended a credit for those months where they’ve had so many issues carrying out their basic duties - we weren’t getting the service we were advertised those months and paid for so that would’ve been a good faith gesture.

Negative experience: I am very unsatisfied with this company. No response at all. Not every helpful. I am only requesting an extra set of keys to the building. I have created a request for extra outside entry key online portal, no one has help me with this issue. This is terrible! Been 3 months already!! I only have 1 entry key. I understand, there is a fee. Doesn't matter, I will pay. Please reach out to me

Negative experience: As a longtime tenant, owner and landlord throughout my life I hardly could be more disappointed at how Hales and the property manager J. D. have managed my situation: extremely poorly to make an understatement. Hales has had the audacity to charge me fees for the simplest administrative task (ie checking for one expense borne by me to be paid through the HOA), and that I was sure would be part of the services they are contracted for. So they just emailed me back stating that such expense wouldn't have been covered and on top they charged me an amount that is almost the same I was asking for reimbursement. And without any pre or post notice that would have been the case, I randomly found it on my ledger without any preventive notice that this extravagant request was being formulated! Unfortunately I noticed before this type of behavior in other instance (ie. They want to get paid for confirming the tenant hasn't changed). Surely couldn 't recommend any of their services. Stay away!!!

Positive experience: I'm revising my initial negative review, as the office manager reached out to me and apologized for the handling of my move-out/in. He acknowledged his staff dropped the ball and changes were being made to ensure it wouldn't happen again. I respect him doing so and hope this is the case.

Fantastic experience: Hales Property Management are exceptional. Daniel is professional, responsive, and truly cares about both tenants and property owners. I Highly recommend!

Fantastic experience: Highly recommend Hales Property Management. Daniel was quick, flexible, and provided great customer service. They get the job done!

Fantastic experience: Hales Property Management has been a bliss to work with. Particularly Daniel, great communication and diligence. I’m sure I am not the only gal out there needing an extra hand when it comes to maintaining and ensuring the property is up to par. Daniel will go above and beyond to make sure you are his priority, so far so good!

Fantastic experience: Nothing but great things to say about Hales Property Management. I have to give a huge shout out to Daniel for his quickness and flexibility to work with me. I would definitely recommend them to my friends and family. They get the job done!

Fantastic experience: I’ve had the pleasure of working with Hales property management team, and I couldn't be happier with Daniel’s services. From the beginning, communication has been prompt, clear, and professional. He handle every aspect of property management with great attention to detail. Will highly recommend!

Fantastic experience: I personally recommend Hales to my Chicago connections for professional, accountable property management services. My connection at Hales, Daniel, has provided me personally with prompt communication and quick answers to all of my questions.

Fantastic experience: Hales Property Management created an easy and effective experience! Daniel always paid attention to detail and is very responsive to immediate requests. I appreciate the assistance and clear communication from Daniel throughout the seamless process.

Fantastic experience: As a new owner, working with someone like Daniel has been life saving. He has really taken his time to explain the ins and outs of what Hales has to offer and what would benefit me. He has answered every question for me in great detail so there is no room for doubt. I can’t wait to see where this partnership leads us to!

Fantastic experience: Hales has handled our case smoothly and with transparency. We are grateful to Daniel in particular for being there for all of our needs with prompt professionalism!

Fantastic experience: Working with Hales makes it easier for me to navigate owning from a distance. Having Ariel’s thorough and always timely support allows me to breathe easier- as she is the consummate professional and easy to work with! In my experience, finding competent pm help is no small feat. I’m glad that I found them.

Fantastic experience: I whole heartedly recommend Hales Property Management. They are tentative to your issues, keep the lines of communication fluid and streamline projects to insure completion.

Fantastic experience: I've had the pleasure of working with Chrissy at Hales Property Management Company, and it's been a fantastic experience. She's professional, responsive, and always willing to go the extra mile to ensure everything runs smoothly. Her attention to detail and commitment to providing excellent service have made a real difference in our projects. I highly recommend Chrissy for anyone looking for a reliable and dedicated property management partner.

Fantastic experience: I recently had the pleasure of working with Hales Property Management, and I couldn't be more satisfied with their service. From the very beginning, they demonstrated professionalism, efficiency, and a genuine commitment to meeting my needs. Special mention goes to Chrissy, who truly stands out. Her helpfulness and dedication made the entire process smooth and stress-free. She was always available to answer my questions, provided insightful advice, and ensured that everything was handled promptly and efficiently. Chrissy's exceptional service and attention to detail are a testament to the high standards upheld by Hales Property Management. I highly recommend Hales Property Management to anyone in need of reliable and outstanding property management services. Thank you, Chrissy, and the entire team for your exceptional work!

Fantastic experience: Hales is very efficient and always answers my messages in a timely manner. Josh especially has been great to work with and very attentive

Fantastic experience: Hales has been a huge improvement from our previous property management company. They are very responsive and able to escalate issues in a timely manner. I would definitely recommend to any HOA’s in the area!

Fantastic experience: My experience with Hales has been a very good one. They are quick to respond to and update residents. They are much more active, a welcome change from our last management company.

Fantastic experience: Hales' team is very easy to communicate with and very consistent in their response time. Issues are handled promptly - they have been great to work with.

Fantastic experience: Hales has been doing a great job for our association - all our projects are being handled in a timely manner and it has been less stressful with the Hales team overseeing the work.

Negative experience: *Good: Hales has an easy to navigate portal for all condo resident requests. *Bad: Hales will place erroneous charges on your account without explanation (you'll have to solicit an explanation from them). I highly recommend checking your statements regularly, particularly if you're enrolled in autopay. I (recent condo purchaser) was incorrectly billed for the seller's move fee. Fortunately, I was able to identify the mistaken charge and have it removed. Unfortunately, the process to remove the charge (a) took over a year, and (b) involved multiple interventions from my attorney to explain the most simplistic of legal definitions to Hales. Jazmine was my primary contact - she was notably incompetent on the matter. In her defense, I'm sure someone else at Hales was directing her responses.

Fantastic experience: Hales manages our condo building in the city and has been a great help for out of town owners. They offer many services and have assisted with coordinating with us even though we are out of town. Chrissy is our manager and has been wonderful. 10/10 service.

Fantastic experience: We used Hales for our management service of our condo when we lived downtown. Chrissy was our manager at that time and was always responsive and happy to assist. She assisted with many projects and issues to get our condo association back up to compliance with the city. Highly recommend the Hales team!

Fantastic experience: For now, everything is great. They have handled a long standing issue with the building and were very professional. They kept me informed throughout the process and I am satisfied with the result. Here’s hoping it stays this good of a company!

Fantastic experience: Like most people, I have had some bad experiences with management companies; However, having Hales Property Management Company as my management company has been an absolute joy. I recently had an issue that I needed assistance with, I called and ended up speaking with Destin. He provided detailed information and handled my situation with promptness and care. What I particularly appreciate about my interaction with Destin is his diligence in not only addressing any question I had, but also following up on them. I am happy to know that I have a team of people who care about my needs and want to help, instead of brush me off. 10/10 experience!

Fantastic experience: I had a pleasant experience with Hales. Jazmine was patient and knowledgeable. Guided me through how to use their portal and even followed up with me to make sure all my needs were met.

Fantastic experience: Hales Property Management made my experience less stressful and easier overall. Jazmine is amazing and goes above and beyond to ensure that everything is taken care of so that the process is easy and done correctly the first time. She made sure any of my questions or concerns were addressed in a timely manner and was even able to reassure me throughout the process. I felt safe and valued working with Hales, which during a time of transition is really invaluable.

Fantastic experience: I’ve had a great experience with Krystyna. She is always professional, responsive, and willing to go the extra mile to address any concerns or issues promptly. She ensures everything runs smoothly. I truly appreciate her dedication and attention to detail. Highly recommend!”

Fantastic experience: I have had the best experience with Hales, it was a welcome change. My property manager Tim, is proactive and super fast tackling any issues that we have. Plus, Hales' bulk services for HVAC and dryer vent cleaning are a god send for absentee owners like us, love the convenience and peace of mind."

Fantastic experience: Hales manages our condo in downtown Chicago. Chrissy is our current property manager and is extremely responsive and quick to act when things need to be handled. They also offer bulk services for HVAC and dryer vent cleaning which is very helpful for out of town owners.

Fantastic experience: I have worked with Chrissy for numerous years while living in Chicago. She assisted me with securing a unit in an amazing neighborhood and helped with every aspect to make me feel comfortable in my new home. I would definitely recommend Hales to anyone in the Chicago area!

Fantastic experience: I've worked with Hales for many years now, and they've always been good to work with, but once Joshua Knepper took over the accounts I was working on, communication improved exponentially. I no longer had to wait to hear back from condo associations or property managers. Calls, emails and texts to resolve issues arrived in real-time and it made my life so much easier and allowed me to finish projects on time and stay on budget. Thank you, Joshua! John @ Marion Restoration

Fantastic experience: We have taken on a few projects with this management company over the past year. We recommend Joshua Knepper is one of the leading property managers who is responsive, communicates cleary and within 24 hours. This has been vital for large and detailed issues in projects.

Negative experience: Continuously disappointed with them as property managers. Continuously drop the ball, cannot get back in timely matters, leaves matters unresolved. Do not recommend working with. Hales continues to be the worst property management company in chicago. Now causing us loss of income. Do not use them. The absolute worst.

Fantastic experience: I've had an excellent experience with Hales Property Management Company as my apartment management company. They stand out due to their prompt and timely assistance whenever I've reached out with any issues or requests. The team provides detailed information that makes communication clear and straightforward, ensuring that I always know what's going on. What I particularly appreciate is their diligence in not only addressing every request but also following up on them. They ensure that no request is left unresolved, and they consistently follow through until everything is completely sorted out. This proactive approach has made my living experience very comfortable and hassle-free. Highly recommended for anyone looking for a reliable and attentive property management team.

Negative experience: HE ABSOLUTE WORST! You are setting your building up for utter failure if you work with them They've employed a “bait and switch” tactic, providing a comprehensive level of property management services one year, and then abruptly eliminating those same services the next year, all while operating under the same contract language. After signing the contract, Hales transferred our property manager and then failed to negotiate our insurance renewal. The new property manager told us the board was responsible for contacting the City to ensure that the building’s elevators were inspected. Ignoring staff’s warnings that the security cameras were not working, the property manager told us she would not attend a scheduled board meeting or assist with the legally required financial audit. Hales wasn't even providing us with basic property management services this year. And they have people who aren't even licensed!!! I won't name names, but out manager did not CAM or CMCA license. Another CAM license appears active, she has been disciplined, and her Real Estate license expired in 2012. Hales breached the contract by refusing to negotiate and bid vendor services. Hales refused to answer an insurance company’s questions concerning fire safety in the building • respond to repeated notices that the building’s security cameras were not working. • respond to legally required auditor emails seeking financial information concerning • seek annual insurance bids in a timely manner, resulting in renewal at a higher-than- market rate. • reconcile the books in the time allowed by the Contract. • prepare monthly financial reports. • work with the auditor to finish t • disclose the number of units rented despite repeated requests

Fantastic experience: We have had Hales as our Management Team for over five years. I find that they have many services that previous management companies did not offer. Hales keeps owners informed of any services that may impact their units. They provide a number of easy options for HOA payments, which has resulted in far fewer diliquences. I was board president for four years and found Hale's team very easy to work with. We have had three outstanding property managers; they are Steve Walter, Jeff Butler, and most recently Joshua Knepper. Joshua Knepper does an amazing job as our property manager and Is very proactive. He responds to board requests asap. The Hales team has made, being a board member, much simpler by working well with our vendors and owners.

Fantastic experience: Our condo association recently started working with Hales and our manager, Chrissy, has been extremely knowledgeable and efficient to get our building back to where it needs to be. We look forward to a long lasting relationship with the Hales team.

Fantastic experience: I echo other reviews, but I want to especially highlight Ariel. Her professionalism and ability to address my concerns quickly and efficiently is top notch. Her kind mannerism helps put me at ease. She is definitely a person who has given me confidence in the Hales Management Company.

Fantastic experience: Hales Property Management company (Ms. Ariel) is very helpful and wonderful to work with, her professionalism and attention to detail while conducting business and meetings is ‘Top Notch’. I would have no problem recommending this property company to my friends and family.

Fantastic experience: Ariel has done great job for me in explaining Hales processes as well as their ability to address my concerns.She has provided quick prepared solutions.

Fantastic experience: I would highly recommend Hales Management to everyone who's looking for a Great Management company. Ariel is astute, personable and knowledgeable of every aspect of property management. I was pleasantly surprised with her ability to confidently acknowledge and then address all my concerns to my satisfaction. She is most definitely an asset. Great job

Fantastic experience: Hales Management have reassured my faith in people. Ariel was not only kind and personable, she was thorough, knowledgeable and showed so much patience while addressing all my concerns. My faith has been restored thanks to her.

Fantastic experience: Hale’s Management company is the true definition of exemplary!!! They are prompt and thorough. I believe Ariel from Hale’s Management is the Blueprint for what a management company’s should be like. I personally believe they need to educate many of these management companies out here. Our Association went through many companies due to incompetence in varies areas they lacked. However because of Ariel, Hales management, we look forward to an ongoing relationship. This is what a true management company is and employees you want to represent your property at all times. Ariel is always on point!!! Yes! Yes! All please if looking for management! This is your place!! Highly recommend.

Fantastic experience: I have had the pleasure of working with Hales to manage our condo in downtown Chicago for a few years now. Our recent manager Chrissy has been wonderful and has helped our association and board complete outstanding projects which have enhanced our building. I would highly recommend Hales to any condo association!

Fantastic experience: I called with many questions with the same expectations as other places. I spoke with Evelyn. To my surprise she was knowledgeable, polite, and a good representation of customer service. She answered all my questions respectfully Hales is a thumbs up for me!

Fantastic experience: I cannot say enough good things about the Hale’s team. They are efficient, communicative, and caring. Happy to recommend them to anyone looking for property management services.