Westward360

Positive experience: I am thankful for the professionalism of LES. She went above & beyond! Les, stepped in & communicated with the proper dept so I could get a quick response, & resolution to the problem I was having.

Negative experience: If I could give zero I would. Company cannot timely process a refund. Company states refund will be sent in 15-20 business days that was January 12th. It is well in excess of that time frame. They give you the run around and blame everyone but themselves. It’s been 32 business days and still no refund check of my own money. They wouldn’t be accepting of me paying my fee 30 business days late or even more or never. They claim the check is in the mail. Oldest line in the books with a few others I can think of. They can’t provide proof of mailing it either. Edit: right after this review they responded. They then deleted their response and no one from the email address given ever responded. I tried from more than one email address. March 2 my girlfriend waited on hold for over an hour to get a supervisor. They finally agreed to have a check ready at Al location. The origional check never showed up. They were told legal action was going to be take if the check was not ready. They knew I’d win in court so they finally paid up. What a scummy company.

Negative experience: If you have to rent from a building they manage it will be full of bugs and mice and they will refuse to hire technicians for repairs and services, all while taunting you, entering your home unannounced and unexpected.

Fantastic experience: I’d like to think Joc Espino As he was able to Listen, guide me, and help me in the best way possible. Amazing customer service!

Negative experience: Westward360 managed a HOA in the suburbs for a condo I owned. I decided to sell my property partially because of how difficult Westward360 was to deal with. 1. Communication was terrible. They did not follow up on most of my requests. When they did it was ineffectively and slow. They did not include the previous email when they did respond, so it was very difficult to track issues. 2. Their response was ineffective on many issues. 3. We had a closing sale that they screwed up. They charged a huge amount for giving closing docs and then cancelled the order at the last minute before closing. Their services were being replace with a new management company. They waited to the last minute, did not transition the info in a timely manner to the new company and did not refund the money already paid for closing docs. At least they would answer the phone. But the help they promised never amounted to anything. Just wasted my time. Still no help from them. No answer from the people they said would help. So far they have not transferred the information to the new management company so we can close our sale clean.

Fantastic experience: Ray is very helpful, friendly, got the job done . I appreciate all his help.

Fantastic experience: Noly was great and helped me out with all of my issues.

Fantastic experience: I had water backing up in my sink and dishwasher last night and was up until 5 am, mopping up water. The next day, I found out that another unit on the same plumbing wall was having the same problem. She called Westward 360 about it, to get a plumber to fix it. Their plumber, Ray, came out and worked on it. His knowledge about the mechanical systems of this building was invaluable. He was on top of it, evaluated and and fixed the problem. I hope that there never are any other problems with the plumbing here, but if there is, I hope that it’s him that comes out to fix it. Thanks again, Ray!

Fantastic experience: I don’t have too much experience with Westward yet overall but our building’s property manager Izreon has been great. We recently had a pipe burst that caused some significant water damage in our unit. Within a week Izreon came by to review the damage, identified a contractor, and scheduled the start of the work. His responsiveness and quick follow up were greatly appreciated.

Fantastic experience: I am a real estate agent and have been working with Amia Graham regarding leasing an apartment. I wish I could give her more than a 5-star review! She has been absolutely amazing to work with—extremely knowledgeable, very responsive, and, most of all, incredibly kind. Thank you so much for all your support, Amia!

Fantastic experience: Very good communication throughout the entire process. Jera was very kind; she was able to keep me informed and answered all my questions promptly.

Fantastic experience: Vasile did an incredible job repairing our multi-unit building's hot water heater. He was speedy & did great work. He also gave us solid recommendations for how to improve our heater and what to do next time it breaks.

Fantastic experience: Touring apartments and Chris del Cid was my touring agent and was incredibly responsive and helpful during my search for an apartment and was able to move things along quickly and smoothly

Fantastic experience: It was a pleasure working with Juby. She was very professional and efficient. I hope to assist with future insurance needs.

Fantastic experience: Chris Del Cid was great! He was transparent about cost estimates and gave us all of the information we needed to apply/get accepted for our lease. We can’t wait to move in

Negative experience: Paying almost $300 HOA fee in Yorkville Illinois and there’s probably 100+ units and you’re telling me there’s no budget for landscaping blowers? There are leaves everywhere in the courtyards and in the back of buildings where the garages are and I never see them using a blower?? I’m likely reporting this to the city.

Fantastic experience: I had an excellent experience working with my realtor Chris del Cid while searching for my apartment. He was incredibly responsive, knowledgeable, and patient throughout the entire process. He took the time to understand exactly what we were looking for. What really stood out was his attention to detail and willingness to answer all of my questions, no matter how small. They made the application and move-in process smooth and stress-free, and I always felt supported and informed. We are very happy with our new apartment and truly grateful for his help. I would highly recommend him to anyone looking for a reliable and professional realtor Chris del Cid.

Fantastic experience: Over the years Shirley Pitsenbarger has been more than helpful in any situation!! We could always count on her...

Fantastic experience: Chris made my apartment search way less stressful than I expected. He was super attentive, easy to communicate with, and always quick to answer my questions. He really listened to what I was looking for and sent options that actually fit my lifestyle and budget. You can tell he knows the Chicago market well, and I felt confident throughout the entire process. I’m so grateful for his help and would absolutely recommend him to anyone looking in the city.

Fantastic experience: Outstanding experience with Westward360! The team was efficient, communicative, and completed everything with great attention to detail and professionalism. Special thanks to Les for being proactive and supportive throughout the process—Les truly went above and beyond to make sure everything ran smoothly.

Fantastic experience: Westward-360 is the property management company taking care of the condominium building in which I reside. Jason Parting, the designated Westward-360 account manager for my building, has repeatedly demonstrated excellence as a customer support manager. I have had to call upon Jason for assistance on multiple occasions. The most recent instance pertained to a very urgent problem in the building, requiring immediate attention. On this occasion (as well as on two prior occasions) Jason managed the situation extremely well. Once the problem was reported to him, he contacted me quickly to gather all necessary details, ensuring his full understanding of the situation, allowing him to quickly muster necessary resources to enable rapid problem resolution.

Negative experience: They have the audacity to charge me 75 bucks for an investigation into my stolen mail. What company claims they aren't responsible for my mail as if they aren't responsible for what goes on in the building they manage. I cant even imagine where that went amiss or how someone sat them down at a table and thought that 75 dollars would be worth what would consistently lead to a unhappy experience for someone that lives inside their building. Nonetheless here I am. Practices like this already leave you at a disadvantage, you dont even know if the cameras work for sure, then I have cough up 75 bucks to assume someone is going to do a thorough investigation on something stationary? Really going out on a limb and the practice of charging 75 bucks, make me trust that process even less. I did my part, i contacted the mailing service and filed a police report. I took this seriously enough to separate myself from people who just make a claim and from others who take this seriously enough to help them determine this isnt BS or what I would assume would be one of their many task. That should be reflected in there service, no one, and I mean NO ONE should have to pay 75 dollars for an investigation when they got every entity involved possible on something that doesnt even move.

Fantastic experience: Miguel did a great job with the drywall repairs in my condo. He was detailed with his work, and didn’t rush through to get the job done. He was consistent with providing me updates, as he progressed throughout the project.

Fantastic experience: I had to change my payment account as my Bank found fraudulent activity with the original account. CJ was very helpful with getting my new payment account in place for "auto-pay." Can't thank you enough, CJ!

Fantastic experience: Beth Ancheta was my contact today when I called with a question about setting up Auto-Draft. She was so helpful and pleasant. Hope I get her when I have to call in the future. Thank you Beth.

Fantastic experience: Marissa K. showed an apartment and was very quick to respond to any questions I had. Although I dislike most aspects of moving, the whole process from touring the unit to signing a lease was as painless as possible.

Negative experience: If you’re looking for an HOA management company with poor communication, excessive fees, and no access to an actual property manager, Westward 360 fits the bill. After paying hundreds of dollars for required condo documentation, I spent several days trying to obtain missing documents that should have been provided promptly. Despite multiple calls and requests, I was never allowed to speak with the assigned property manager or anyone directly responsible for the account. All communication was routed through virtual assistants, making it impossible to resolve even basic issues efficiently. Additionally, Westward 360 has failed to keep condo associations in compliance with standard requirements such as holding annual meetings and maintaining proper minutes and records. Overall, the experience has been extremely frustrating and unprofessional. I would strongly caution anyone considering this company for HOA management.

Fantastic experience: Our small condo association has been working with Roberta and Les for about a year. They are very responsive and knowledgeable. I look forward to continue working with them.

Fantastic experience: There was a bunch of stuff I needed from westward as a new home owner and JIL did a fantastic job helping me get through all of it.

Negative experience: Completely useless company. Horrible communication and takes multiple attempts for them to say everything is the homeowner responsibility. Our townhome president was associated with this company and switched us. Cannot wait to move to get away from them

Negative experience: I am updating my review. I had a horrible emergency two days ago (01/20/2026) and called the Westward360 emergency line. I waited over 14 hours for emergency help. I did not receive any assistance, only multiple follow-up calls from different Westward360 staff members. Each person asked where the leak was coming from and how severe it was. I had to repeat the same information seven times. The leak was ongoing nonstop and affected four units. It was a horrible night and an extremely stressful experience. The next day, I still did not receive any help or any response to my email. When I called again, no one answered. Finally, around 10:30 AM, a person who was not even part of Westward360 called me and said she had just read my email and had called a plumber. She’s part of the board. My neighbor, whose bathroom was also flooded, was extremely distressed. She is an older woman who lives alone, and she summarized the situation by saying, “They do not care about us. There is no one to help us.” She was trying to stop the water from flooding her bathroom on her own. I felt very sorry for her, as she is elderly and truly needed immediate assistance. No one should treat people like that. Especially older people. Luckily, our board decided to get rid of Westward360. They are unprofessional and incompetent. Do not do business with them. They do not care about their customers or the people living in the buildings they manage.

Fantastic experience: Gilbert V. was amazing he went above and beyond to make sure he fixed everything I asked! Very nice and he gets the job done!

Fantastic experience: Israel Lopez did a great job working with me to help me find an apartment I will love. Thank you Israel.

Negative experience: The most stupid and useless company. We have an issue with a dryer in our building more than 2 months and they refuse to fix it argumenting they handle only financials. Community manager has same answer. So basically nobody is going to do that. Avoid working with them

Fantastic experience: Thank you Israel Lopez for showing me apartments. You were very friendly, patient, and knowledgeable

Fantastic experience: There were a lot of things I didn’t understand. Beth Ancheta kindly explained everything to me. Now I understand everything I need to know.

Negative experience: This is by far the worst experience I have ever been apart of. I have rented my whole life. Never rent from this place. I would give a 0 if I could. ***Adding this after they commented. Do not trust them. They have made my life hell.

Fantastic experience: Kayla was fantastic! She was professional, efficient, and made sure everything in my apartment was done correctly. She went above and beyond, and I couldn’t be happier with the service. Highly recommend!

Negative experience: If I could give Westward360 zero stars, I would. Our previous management company, Advocate was bought by Westward360. A new contract was not issued by Westward360 so our board assumed that they would follow the Advocate contract. They did not. When we gave the required notice that we would be ending our yearly contract with them, they refused to send our manager to the final meeting, stating that although Advocate policy was that a manager would be present at all meetings, Westward360 did not follow the same protocol. Their policy was to not have a manager present at board meetings once notice was given. Mind you, we paid for management representation at every meeting under the Advocate Contract. During our last month with the company, we contested a $2000 bill from Westward for tracking dryer vent cleaning and furnance cleaning. This was not something that was previously billed. While contesting this bill, Westward360 processed the payment without board approval. We ended the contract on October 31, 2025. It is now January 12, 2026 and Westward360 still hasn't released our reserve funds to the new management company. Aside from all these issues, response time to maintaince issues was poor. Example, when raw sewage backed up in 3 of the 4 units in the building, it took 3 days for it to be rectified. It was difficult to get ahold of our manager. Assistant managers are housed out of the country and are poorly trained. They are unable to answer questions and often say, "I will have to check with my manager." Response time for administrative duties was also subpar. We asked for a banking proposal for a loan to replace roofs. After waiting for over 6 months, with excuse after excuse, we decided to self fund. This company has poor customer service. I would not recommend it as a mangement company. You do not get your money's worth from them.

Fantastic experience: Great service from Jane Erica Pante, very expedient and kept me fully informed. The entire process with Jane essentially took less than 24 hours once it hit her desk. Thank you Jane Erica Pante! Bobby

Positive experience: I am updating my review because a new manager has gone to great lengths to help my water situation. They unorganization of this company is frustrating and it's rare to have a direct link to anyone to help you. I've had water shut off for 2 days before and they never got back to me. I have water leaking in my bathroom plumbers here and of course the lock box they provided doesn't have the necessary key to the mechanical room.

Fantastic experience: Westward360 helped me set up my HOA account ant my new residence. The experience was excellent. Laiza was very kind, professional, and highly responsive throughout the process. She guided me step by step, maintained clear and consistent communication, and made everything easy to understand and follow. I truly appreciate the outstanding support.

Fantastic experience: McMaster Painting has worked with many properties at Westward360 for almost a decade now. Whether it be Painting or snow removal services, before this year we struggled with receiving payments from Westward360. However, since Dan P and Kathie E stepped up we have not had an issue since. They both have been great to work with and can say they truly changed things around. If there are any system errors, Dan makes sure to call right away and we are able to work things out together. Its been a pleasure working with both Dan and Kathie this season, and hopefully many more to come!

Fantastic experience: I had questions with our new management company. Moncia gave me great customer service. She answered all my questions. Thank you again Moncia!!!

Fantastic experience: Kirk is my new property manager and he took care of problems in a very professional and effective way. I was concerned when CPG was merged with Westward 360. I put the worries to rest!

Negative experience: Westward 360 manages our property at 221 E. Cullerton St, Chicago and FOR YEARS have done nothing about the thugs, thieves, and vagrants who are entering our building ILLEGALLY. These thieves are stealing packages left and right, jeopardizing the safety of residents, and destroying property. Westward 360 needs to step up and do their jobs with Board collaboration. Enough is enough. See photo for the latest group of theives entering our building and stealing residents' belongings. ENOUGH IS ENOUGH.

Negative experience: Applied for an apartment over a week ago and got ghosted. No follow up. No denial. No acceptance. No explanation. Took our money and never responded. I followed up after 3 days and sent one email daily. Then I tried to call. Took 16 min to get a human on the phone and they clearly were not stateside. Wouldn't transfer me. Wouldn't escalate my call. Just told me the application was processing. I'm fully convinced the apartment wasn't ever for rent and this is just a giant scam. Avoid any apartments owned by them. It is incredible how they brag about owning all of Chicago buildings and then ignore people trying to rent one. They have caused so much stress during an already incredibly stressful time. It was a beautiful unit and yet I'm pretty sure it was never actually for rent. RUN FAR AWAY

Fantastic experience: Tess did an excellent job to get me set up with my billing and the portal. She is patient and easily guided me to resolve my issue.

Negative experience: Property manager Dante is lazy, incompetent and rude. We were moving into our unit, he was late with the keys because he was doing last minute work on our unit. There was a whole month to get this work done (apt was vacant since we viewed it) and we hired movers at a certain time paying them by the hour. Instead, our move was delayed, movers had to wait, and the cleaners were still there cleaning far past our scheduled move in time. The least you should do is apologize for being late but no, had an attitude the entire time. Awful to work with. Westward should strongly reconsider his employment and think about how their company is being represented. Additionally, when we paid application fee to apply for apartment, we were never informed there would be a bidding process. After application was approved they made everyone bid on the apartment with no refund for the fee. How is this legal? If there is a bidding process shouldn't you inform people before they apply that the fee is not refundable? Terrible experience

Fantastic experience: Andres really cares about getting the property taken care of correctly. He was a pleasure to work with!! Ed Bryant

Fantastic experience: Dealing with Barbara was an extreme pleasure. She was courteous, knowledgeable and professional and was able to guide me through the portal and help me set up my account and make s payment. Too bad it took so many calls to finally get this done, but only for the kindness and helpfulness of Barbara!!

Fantastic experience: Juby was polite, accommodating, and professional in her interactions with me. I commend her for her excellent customer service.

Negative experience: I would give zero stars if possible. I have spent the last 11 months battling BED BUGS, and westward 369 Team 6 in Chicago is a team of inhumane sharks who cannot get a single thing done in a timely fashion or help the situation. They cannot schedule things and follow through, they do not respond to my emails, they will not consider releasing me from my lease, a month to month lease, or allowing me to transfer my lease to another property. They are completely incapable of making this apartment a humane place to live. I have been suffering majorly because of their treatment. In this calendar year I have had 6/7 spray full extermination treatment for bed bugs, and 3 full heat treatments. I have also had the exterminator in my house for Mice twice and cockroaches. I have had them ignore Matinence requests although they scheduled the appointment for the repairs I’ve needed,. They have no care for their tenants. My whole building has been going through it. If anyone has a good lawyer I would love to talk to them. The will not treat the entire building which just means the pests keep traveling around to the next available apartment. Literally negative stars. I have nothing good to say. These people are cruel.

Fantastic experience: Chris del Sid was such an amazing person to work with very easy very smooth and got our home within 4 days ! The fastest process I’ve ever had ! I will be working with him again in the future!

Fantastic experience: I wanted to share my positive experience with Almina Sehic and Team 4 at Westward 360. We recently had an issue with our refrigerator, and Almina was so quick to respond and take our concern seriously. Pretty immediately, she let us know that the notice was received and that they were working on it. She continued to update us with each step in the process of getting a new refrigerator. These seemingly small updates made us feel so reassured, and we had a new appliance in less than a week. Thanks Almina!

Fantastic experience: Shout out to Andy Bautista!! Working with Westward360 has been a pleasure. Between the professionalism, communication and overall service, 5 STARS!!

Fantastic experience: Hats off to Shirley Pittsenbarger at Westward360. Such a pleasure to deal with someone who is so helpful and informative! A keeper for sure, good workers (who go that extra mile) are hard to find. Your organization is lucky to have her!

Negative experience: Disgusted!!!! Nali was extremely rude. I expressed my concern about icicles outside of our townhome and he said he will have someone come check them out in 48 hours and I said we are afraid of someone getting hurt. The icicles have broken a safety light outside the garage and we fear for our safety and his response was that I'm praying for someone to get hurt. Who gives someone the right to speak to a customer like that. It is unacceptable!!! Paying $300 a month to people like this is a shame

Fantastic experience: I received great customer service regarding my move in/delivery request. Joc Espino was such a pleasure to work with as I had several questions and needed clarification. He took the time to explain everything that was needed and I successfully got my request scheduled for the date and time needed.

Fantastic experience: I had a question concerning how to record certain information pertaining to my continued ownership and occupancy of my unit in the 950 Augusta Way condominium building. I had asked the question of several HOA Board level individuals and also had asked in the appropriate section of the Westward 360 website but had not received a useful answer. I emailed my question to Beverley Awisan on Sunday evening and by Monday morning she had provided me with an understandable and useful answer, for which I was most appreciative.

Negative experience: Inefficient venture capital slopfest that got their merger money and ran off with it. Took 8 months to address mice infestation. They don't respond to their own emails. Overly bureucratic and inefficient. Attempting to issue fines without basic fact checking.

Fantastic experience: I have never had any problems with the app or the phone communication. May the customer representetive , was really professional, courties, and helped resolve my issues. Thank you so much

Negative experience: This management will charge you extra money on your monthly lease even if its a lease with all utilities included. Also, they will purposely denied your monthly payment so you would have to pay again with an extra fee. They will do this again and again eventhough your card is already register on their website and you've made payments with that account previously. They will try to get extra money how ever they can. DONT WORK WITH THIS MANAGEMENT.

Fantastic experience: Jubi Tamsi really does a great job of arranging appointments and following up on each project. Thanks a lot Jubi!

Negative experience: I hesitated to write this because I love my apartment. I want to stay in my apartment. But I wish it were managed by literally anyone else. Westward360 made me go into a bidding war to get this place. That should have been my first red flag but I gathered that that was pretty standard for the Chicago rental market so I let it slide. But then they wouldn’t respond to my questions about scheduling a move in date. They sent threatening emails when I threw away trash in the wrong receptacles even though they never explained where trash is supposed to be disposed of. My stove didn’t work from the time I signed my lease until I YouTubed it and fixed it myself — despite a maintenance request that went completely ignored for weeks. I sent an email on 10/28 letting them know their online system wasn’t accepting my rent payment — and guess what? That got ignored too and I got charged late fees for rent due 11/1 that were only rescinded almost a week later — after multiple all caps angry emails and unanswered phone calls. My kitchen window has been broken since I moved in and after the second third party maintenance crew messed something up today I just decided to give up and deal with the broken window until spring or possibly forever. “How could this apartment possibly be in my budget” I asked to myself two months ago. Now I know.

Fantastic experience: Our experience with Westward was excellent. Ivy Amistad was very attentive to our project, helping with any questions or concerns that popped up during the process. If we were to work with Westward again, Ms. Amistad would be our first choice.

Fantastic experience: While Westward was a let-down this holiday weekend, the connection they gave me with V from YellowJacketsMaintenance was amazing! I was on the phone with WW360 from about 9:30 am until close to 4:30 pm about a plumbing emergency, and they sent one plumber over who could not do anything, and the manager was on vacation, understandably, "Thanksgiving"; no one seemed to know what to do. Finally, as a last resort, they reached out to YellowJackets, and V was super quick and solved the problem in less than 10 minutes. Super thankful and recommend YellowJackets be on call!

Negative experience: If I could give zero I would. I’ve been stuck in my parking garage as a new tenant for almost an hour because someone decided to block the exit way. I called the help line who then called the property manager Krista and she refused to help because it’s “outside” the garage. It’s literally halfway in blocking the garage?? The tow company noted in the parking garage noted that I cannot call the property manager has to. I’ve missed an entire appointment and I still cannot get out. No one is being responsive or helping, I had to call the police it’s absurd. What’s the point of having a community manager? They then said for tow inquiries I’d have to go through my landlord -> community manager -> tow place I can’t call although I live here.

Positive experience: The four star posting is specifically for Dennielle Paddison is a credit to this management company. As a note to the rating, I do not rate any party as a 5. Attentive, skillful and on the ball. Her excellence should be copied throughout the organization.

Fantastic experience: I have been working with Pam Gore to help with a few issues I've had at my property that she manages for the owners. She has really worked hard with detail to get everything fixed in a timely matter with 3rd party vendors. Companies are lucky to have workers like her representing them. Thanks again for all the help!

Fantastic experience: I called Westward360 today and spoke to Noly regarding a question I had about the heat in our building. Noly is professional, knowledgeable and answered my question quickly. Additionally, I always have trouble getting on to the building portal and he straightened that out for me as well. All in all, a very nice encounter. I wish all of my customer service inquiries with vendors were handled as well. Maureen ONeill

Fantastic experience: Danilo took care of our parking passes when we had to enter new car information! He's very quick with the service!

Fantastic experience: Shelly at Westward 360 Management Company was incredibly helpful in getting me the condo documents I needed for a client to purchase a condo. Many management companies can be difficult to work with, often having long turnaround times and high fees, but Shelly was the complete opposite—responsive, efficient, and a pleasure to work with. She got me everything I needed quickly. Thank you again, Shelly!

Fantastic experience: We talked to a very pleasant and helpful young man, Jay, regarding when upcoming payments are due, and their timeline. We want to make sure, if traveling, we make payments on time. He was very helpful and courteous, and hopefully notices mailed will arrive in a timely fashion. Thank you, Jay.

Negative experience: Apparently the company is posting some fake good reviews to cover up all the one star ones. Still trying to get my moving deposit of $250 after 1 month and 1 week having moved out. 2 weeks ago they finally responded acting like they are mailing a check. No check to be seen. New response: “you can stop by and pick it up” while my address CLEARLY states I’ve moved out of state. Michael Dale Pecdasen I’m waiting for your response on this!

Negative experience: Take forever to respond to emails. I haven’t had my fridge fixed since end of may. I haven’t had water damage on my floors since July nothing has been done to fix those. Add some random bundle fees and other fees to contract and can’t explain them.

Negative experience: Charges frivolous fees missing money from buildings accounts over charges for financial managements and does not respond in a timely manner allowed the building to be unsecured for many many months before finally changing the lock.

Negative experience: Completely useless company. You can never get in touch with the same person twice, their email system is awful and it goes into a cue with auto replies, there is no one designated that takes on your case or you can communicate with directly. They have been my HOA for 4 years and have not done one thing that is beneficial for me as a homeowner. All admin processes are just dragged out and a complete waste of time. If you are late on any payments (of which they charge a fee for ACH through their portal), they will charge you fees and take forever to remove the fees and then the fees compound. Overall, just horrible horrible automated company and it is not personal whatsoever. I would not recommend this company to my worst enemy.

Fantastic experience: I talked to Angelo. He was very, very courteous very polite. He took time to listen to me and answer my questions and he was a very, very professional person.

Negative experience: I have received a letter from the office about my account balance, but I don’t know where the balance comes from since I am paying the association condo fee every month and I asked them to know the missing/unpaid months more than four times, but no one is able to provide me the information. This is awful I never ever see/heard this experience before.

Negative experience: The staff here doesn't read your responses to their emails. In June I was charged $175 for a lease fee. I sent numerous replies stating I do not rent out my townhouse, my son and his family live there. After requesting help from our HOA board member the $175 fee was removed in July.because a lease fee is not required if family lives in the unit. My son has been in this unit for the past 13 years and we have not had any issues with a lease fee until Westward 360 became our property management company. They send out reminders to pay every day! September 27th I get a reminder notice to pay a $50 late fee. I’m confused because I do auto pay through my bank. The person insists that my HOA fees were late and I should contact my bank. After further review I discover the charge is for 2 mos of late fees because my lease fee wasn’t paid. Sooo if I should not have been charged a lease fee in the first place, how can I accrue late fees??? Gotta love technology and customer service where no one is required to THINK! No such thing as customer service at this place! So it’s October 24th and I continue to get threatening emails at 12:04am for late fees charged in June! Yes I have responded, yes I’ve requested that the fees be removed through the company portal but nothing works with AI technology!!!! It’s one way communication without resolution!

Fantastic experience: Angelo at Westward360 was very efficient. He handled my account, updating me on the status of my account and helping me merge 2 accts into 1 login. Thx so much

Fantastic experience: Christoper del Chid was super friendly and awesome. He was super flexible when it came down to showing the property and making sure all of our family’s needs were heard. The process to rent was easy and smooth as long as you stay in communication with the agent. Thank you Chris for being kind and patient as this goes a long way.

Negative experience: Our experience with this property management company was consistently disappointing over nearly four years. Communication was poor, with little follow-up or accountability. There was no clear way to escalate concerns or reach leadership, which made resolving issues extremely difficult. Managing our HOA felt like a second job—we had to constantly remind the team to act, update us, and follow through. A major financial error involving our trash service went unnoticed and remained unresolved for months. Everything was handled via email, with no organized system for tracking requests, making it hard to stay on top of tasks. While one staff member tried to be helpful, their limited authority often left us stuck. There were no annual check-ins or surveys to assess service quality, and overall, it felt like the company was stretched too thin. We are relieved to be moving on and would not recommend this company based on our HOA's experience.

Fantastic experience: Anfernee did a great job and she offered her best efforts to make the move in so easy and signing the lease was a couple of clicks. I highly recommend dealing with her in the future for other rentals.

Fantastic experience: Danilo was incredibly helpful answering all my questions, I was having trouble getting approval for a project, and she went above and beyond to make sure that everything I needed was satisfied.

Fantastic experience: He responded all his worked and well done, he very politely with all customers , followed up with his work, he is the best of the best 100%thanks

Fantastic experience: Our company has been a janitorial service provider for Westward360 for over 15 years. We had the honor to work with the real estate professionals that founded and grew Westward 360 to what they are today and now we work with a much expanded group of managers along with their team of property management assistants, all very dedicated, experienced and a pleasure to work with. Special thanks and shout outs to Robert Chalmers, Ellen Merto, Les Mejico, Joshua Tong and Anton Gare. Great to work with you all!

Negative experience: We use Westward for our small condo building and the service is abysmal. The communication and follow up is always lacking in addition to fees that were never disclosed in the beginning. I wouldn't even say they are glorified secretaries because they need prompting multiple times to follow up on anything. Consider the base fee just to rent their web portal because thats basically what you get.

Fantastic experience: Ace Torres was informative and helped me answer a question I had. She was pleasant and very nice to talk too!

Fantastic experience: Marissa was very polite. She showed me the Unit and answered the questions I had. Application was approved quick and I'm able to move in within the next two weeks. Highly recommend

Fantastic experience: Barbara was a pleasure to speak to Understood my situation and helped me out tremendously. I give her a 10/10

Fantastic experience: Really appreciated my agent - Israel Lopez - for really going above and beyond to get me settled i tia great apartment. Really made time to make viewings happen, which has been difficult during my search.

Fantastic experience: My experience here was great, this team is very helpful and communicative. Israel was great and very informative as well as kept me and my roommate updated without question. Would definitely use there services again in the future.

Fantastic experience: Mr Rey Rayes who answered my phone was Excellent. He provided the right answers to my question& extremely courteous. He also persuaded me to enroll in ‘Autopay’ so that I’d not waste money. He made my experience very pleasant & satisfying. I wish him the Best of Luck in Life. SB

Fantastic experience: Answered phone immediately. I explain the problem I was having. They explained what I needed to do but it didn’t stop there she asked if she could stay on the phone while I was online trying to take care of the issue. She wanted to make sure that I was able to completely get through the process before she got off the phone. Very helpful and courteous.

Negative experience: Ron was absolutely fantastic but I still have yet to have a managers response. We have sent messages through the portal, talked to other staff there, gotten promises for management to call us back and still nothing from Westward 360.

Fantastic experience: It's been a pleasure helping Les with her plumbing needs. Les and Ellen are very kind and I would be happy to do more plumbing work for them.

Negative experience: Do yourself a favor and never EVER rent from this management company. This is the worst experience I have ever had renting an apartment, which is saying a lot because I’ve had some rough housing situations. My roommate and I have been dealing with a serious cockroach infestation that popped up two months ago (not due to our habitation, I have obsessive cleaning tendencies sometimes to an extreme) and the landlords have done almost nothing to fix the problem. The cockroaches are everywhere, and I frequently see them in the common areas which tells me there is a building issue that needs to be addressed that they are refusing to treat. The manager, when they do respond, can be condescending and pushy or just not acknowledge/address your actual problem. In general, the managers are practically unreachable. When you call their office it’s always a different person, likely outsourced labor because the people on the phone have very little knowledge of your actual building and can never reach your property manager. I’m still waiting for a repair that I requested for a busted A/C unit from August. Westward360 is the most unprofessional company I have dealt with in my entire life, an absolute disgrace.

Fantastic experience: Jay B at Westward 360 was a representative that helped me and my husband. He was very kind to help set up our account and walk us through the whole process including getting the auto pay enrolled. Thank you so much for your kindness if we have any questions we hope we’re able to get you again.