SBB Community Management

Fantastic experience: Loren is very professional, and she was very helpful. No complaints.

Fantastic experience: Ms. Nicole P. She was very helpful and I was very satisfied with her customer service assistance. She put me at ease of stressfulness. We need more individuals like her in calming out tension. May she be blessed for helping me . Virginia Valentine

Fantastic experience: Loren was great with customer service.she gave me all the information i needed

Fantastic experience: Resyiel Espelita answered my questions as to how to set up my HOA account. She was very professional.

Negative experience: The service provided to homeowners has gone seriously down hill since my last review when I was able to talk to a real person we have been trying all morning to pay the bill online. However, no one ever answers the phone that we can deal with. We’ve asked for a call back three times when they call back game the first one we could barely hear the person calling and requested a call back which never came we got in the queue again requesting a callback which came and there was no one on the line. This is the third or fourth time that I have tried to get in the queue to call back. I have also left a voicemail for it. Very poor customer service for the homeowner. I wish our HOA was using a different management company

Fantastic experience: Ma Nicole pops a was very helpful. Thank you

Fantastic experience: My issue was resolved quickly and efficiently. Resyiel Espelita was very helpful and friendly. Thank you, Resyiel!

Fantastic experience: Nicole P did a great job thanks!

Fantastic experience: MA NICOLE POLANA DID A OUTSTANDING JOB ON HELPING ME MAKE MY PAYMENT, SHE HELP ME AT EVERY TURN ON THIS SHE WAS 5 STARS ALL THE WAY

Fantastic experience: Nicole Polana was a great help with assisting me. She was extremely polite and answered all my questions. Her professionalism was beyoond reproach. Thanks again!

Fantastic experience: Called SBB Community Management to update my contact list. Spoke with Resyiel Espelita. She was considerate, prompt, and understanding. I received the information I was seeking. Kudos to her!

Fantastic experience: Loren Bautista was very helpful on helping Julie process a roof replacement application for one of our clients. Thank you so much for your kindness and being patient with my last minute request.

Fantastic experience: Loren Bautista was fantastic and helped me navigate the website so I could pay my yearly homeowners dues. Thank you soooooo much loren!!!!!

Fantastic experience: Nicole P treated me GREAT EXCELLENT CUSTOMER SERVICE !!!

Fantastic experience: Resyiel Espelita is very helpful. She helped me to create a login via portal so that we can update address ourselves

Positive experience: I spoke to Loren from SBB. She assisted me to best of her knowledge. She was very professional and talked very politely.

Fantastic experience: Nicole Polana was very knowledgeable regarding my request. She quickly sent the form that i required while still on the phone and verified that I received and knew how to submit it prior to ending our conversation.

Fantastic experience: Ma Nicole Polana was great in assisting me this morning! Personable, professional, efficient. My need was resolved in less than 7-10 mins. I appreciated her help.

Fantastic experience: I spoke on the phone with Loren Bautista, a resident care specialist. She was so kind and did an amazing job at assisting me. I needed help and clarification on making an installment plan so that I can pay off my balance without any issues! I can honestly say that was the best customer service experience I’ve ever had! I got off the phone call very happy and relieved. Thank you Loren!

Fantastic experience: Ms. Loren was extremely helpful and patient in walking me through the process of making my HOA payment for the entire year. She explained everything clearly and made the process smooth and stress-free. I truly appreciate her professionalism, prompt assistance, and courteous attitude. Excellent customer service!

Fantastic experience: Loren was able to give detailed information and she is calm when attending to me.

Fantastic experience: Great experience with Loren B. She was very helpful and was able to answer all my questions.

Fantastic experience: When I had to reach out to discuss a billing issue, Resyiel E. was patient and thorough in walking me through a solution. She was very clear and made the uncomfortable process very manageable.

Fantastic experience: Great support provided by Nicole Polana over the phone. Very polite and professional experience interacting with her.

Negative experience: very bad experience with SBB management. Their online portal unreasonably assumed residents understand what "assessment" stands for. According to them, it was HOA fee. They kept accumulating two late fees while I did not receive any notification! This is absurd!

Fantastic experience: Nicole Polanski was very good to me answer all my questions.

Fantastic experience: Loren Bautista did an excellent job answering my questions and taking care of my request . Excellent customer service.

Fantastic experience: Resyiel Espelita is an excellent customer service personnel. She did answered all my queries regarding my HOA. Great person .

Fantastic experience: Nicola P was super helpful and courteous while helping me with my questions regarding my HOA!

Fantastic experience: Called and had a good conversation with Resyiel Espelita about getting a link to go to to help with getting my HOA dues paid and my account background. Resyiel was patient and very helpful through this process. She made sure i had the correct website to use for these issues I appreciated her taking the time to make sure i had all the questions i had answered fully before ending the call.. Many Thanks Resyiel

Fantastic experience: Resyiel Espelita was awesome to work with! Great customer service.

Fantastic experience: NICOLE POLANA was very helpful with a complex issue. She is a very patient person and a good communicator. My questions were pretty complicated, so thanks so much.

Fantastic experience: Loren is professional in action and very helpful. She has a compassionate attitude. She listened to me, offered me all relevant information. she also helped me to navigate for 'Auto Pay' .

Positive experience: I would like to thank Loren and her team for an excellent job on resolving an issue I had. She was so patient and understanding. Thank you.

Fantastic experience: Loren Bautista consistently demonstrates five-star performance. SBB should be proud to have someone of such professionalism, dedication, and excellence on their team.

Fantastic experience: Nicole P. Did a great job helping me resolve my problem and worked it out for me, i much appreciated

Fantastic experience: Resyiel Espelita- helped with the account setup. Patience and thorough with process.

Fantastic experience: Called and needed help on my account Loren explained to me that my account is current in a professional manner

Fantastic experience: I just wanted to say thank you Resyiel Espelita ,excellent customer service

Positive experience: The customer representative I spoke with today provided excellent customer service. My score is not against her. She answered all my questions, satisfied them, and directed me to the right people.

Fantastic experience: I called today to resolve an issue with their payment portal. Loren Bautista was helpful and answered all my questions. Great customer service

Fantastic experience: I wanted to provide feedback on our recent phone conversation. Loren was extremely helpful and professional, and she addressed all of my questions thoroughly.

Fantastic experience: LOREN BAUTISTA Did a wonderful job assisting in making sure our accounts were up to date.

Fantastic experience: Nicole P was very understanding and competent concerning my HOA payment, which I.mailed on 36th Jan 2026.. Cheryl Piper

Fantastic experience: Excellent help from a Loren Bautista, got my problem resolved very quickly.

Fantastic experience: Ms. Nicole P was very professional and attentive. Customer Service was very professional and my problem was successfully resolved. Thank you

Fantastic experience: Nicole P was terrific, and helped me so very much.

Fantastic experience: Casandra Taylor has been exceptionally professional with responding to my inquiries and meeting any HOA management needs.

Fantastic experience: Nicole P was so helpful with issues I was having on website and on fee payment. She was kind and nice and explained to me what I needed to do. Thank you Nicole

Fantastic experience: My husband called inquiring about our HOA dues. Loren is very professional and looked into our concerns. She insured us that the payment was received and all was well. Thank you Loren

Fantastic experience: Ma. Nicole Polana once again provided me with exceptional customer service, in terms of displaying her extensive knowledge, understanding, kindness, and patience.

Fantastic experience: Very nice person. Very polite. Definitely A plus. Thank u Nicole. P

Fantastic experience: Loren Bautista answered all of my questions and was very professional. Give her a raise when allowed!

Fantastic experience: Loren B provided excellent customer service from start to finish. She was professional, attentive, making sure the communication was clear, questions were answered promptly, and the overall experience was smooth and stress-free. I truly appreciate the dedication and would highly recommend Loren B to anyone looking for outstanding service.

Fantastic experience: Nicole P Was wonderful helping me singing into my HOA.

Negative experience: SBB Community Management is the worst company to run an HOA. Since they switched their billing system, every 3 months they are taking two payments from my bank account. The first time it happened, a refund check was issued and I received it within a week. For the January payment, it has been 4 weeks since I reported this and their system shows that the refunds was approved on January 9th but I have yet to receive my refund. Their staff is horrible and act like it is no big deal that they have not yet refunded it. Avoid this company like the plague!

Fantastic experience: Loren B was efficient and provided exemplary service with an HOA need I had. Thank you!

Negative experience: Communication is zero. Being charged for things going on at neighbors properties, no response. They want to charge amd do absolutely nothing. This is like the DMV but worse. They absolutely suck

Fantastic experience: Loren is very supported. Thank you SBB for the quick response. Hopefully, with the new management the homeowner will have great support. Thank you SBB Community Management

Fantastic experience: I had a very pleasant interaction with Nicole P when I needed to get logged into my POA account. She helped me quickly and cheerfully. Thanks!

Fantastic experience: I just wanted to say thank you to Nicole P. for her help in updating my email address on file as well as a new password, so I could pay my HOA dues on-line. Nicole was extremely knowledgeable & caring...and answered all my questions. Tremendous service-5 STAR!

Negative experience: Absolutely the worst, most incompetent HOA property management company in existence. They charge the HOA exorbitant fees to provide absolutely awful service. Our neighborhood playground was destroyed by a few trees falling on it (that should have been removed by the HOA in the first place) and it took nearly an ENTIRE YEAR for them to repair the playground. They are completely unreasonable when it comes to violations and take advantage of homeowners over any issues considered subjective based on bylaws. I tried to email them multiple times in regards to a violation letter and received no response but instead received a fee with no further communication or clarification. Extremely unhappy with this company. Also, all of the reviews that have been posted together around the same time with 5 stars are FAKE!!! Look at those accounts, they work for the company and/or are fake accounts - this company deserves 1 star across the board.

Fantastic experience: Loren is so nice and provide what I requested. She does a great job!

Fantastic experience: I called the Loren Bautista regarding some billing disputes, and she helped me processed on this in timely manner, Now Have to wait few days to reflect in my account. Thanks you very much.

Fantastic experience: I spoke with Loren Bautista regarding my concerns. She was patient , fully attentive, and understood my concerns. She was able to put me in contact with the appropriate personnel. I appreciate her professionalism and communication abilities. Thank you, Loren.

Fantastic experience: Loren was very helpful in assisting me with setting up my account and payment portal.

Fantastic experience: I had a good conversation with Nicole P. She was very professional , patient and respectful. Thank you again Nicole P for your help.

Fantastic experience: Nicole P. was very cordial and helpful; she knows the software well.

Fantastic experience: Loren was a great help and had the patience to help me, thank you so much!

Fantastic experience: Nicole P is excellent! Had great experience over the phone.

Positive experience: I rated 3 stars because I was told that the manager of my community will call me to answer the specific question I had when I called; and 3 days later nobody had reached out to me. My question regarding significant increase of annual fees for my specific neighborhood (not for the entire state) was answered verbatim from “google answers” (almost word by word) for general inquiries about HOA’s fees. I would rate 5 stars for MA. NICOLE POLANA for her patience, kindness and guidance helping me to access their website and be able to access my own account.

Fantastic experience: I had a wonderful phone experience with Nicole Polana at SBB Community Management. She was kind, patient, and very knowledgeable, especially in helping me with online access and HOA payments. She made everything smooth and hassle-free. Truly excellent customer service.

Fantastic experience: Loren Bautista was very professional, courteous and helpful to resolve my request. It was pleasure working with her.

Fantastic experience: I would like to thank Nicole P. for her assistance in working with us to come to a resolution. She has been most helpful in understanding our issues and has provided us with a comfortable plan. Thanks Nicole

Negative experience: Performed Irrigation repair for this company at 781 TableRock in Prosper. Bryan Robertson reached out to us several times to repair two irrigation lines. 3 months later and this management company has still not paid! He’s told me twice the check will be ready tomorrow. Unbelievable how they are scamming a veteran owned company. Guess we are going to have to go and undo our work and let them pay another company atleast 3 times what we charged.

Fantastic experience: Great communication and easy to work with. My payment issue was resolved in 3 minutes after talking with Cyrel.

Fantastic experience: I was given fast and clear instructions on how to set up my account. Ms MA. NICOLE POLANA was very helpful.

Fantastic experience: I received excellent customer service and all of my issues were resolved. Loren Bautista took excellent care of me today.

Fantastic experience: Excellent customer service by Nicole Polana. She took the time to patiently answer my questions and went above and beyond in helping me with my request. Thanks Nicole!

Fantastic experience: New to area and HOA business. Loren helped me out so much and was so very patient with me. If you have worries or concerns FEAR NOT LOREN HAS YOUR BACK.

Fantastic experience: Thank you Loren Bautista for your prompt call back. You were able to answer all my questions and get me the 2026 documents I needed within a reasonable time. Excellent customer service! Thank you again!

Fantastic experience: Resyiel Espelita Understood every thing i expressed. She was very helpful in helping me with my problem

Fantastic experience: I had the pleasure of working with Cyrel in customer service. She was kind, patient and helpful. SBB picked up management from another management company and the change in customer service went from non-existent (wouldn't return calls, voice messages or emails) to 5-star service.

Fantastic experience: I was helped by Nicole P. She was very patient, attentive and eager to resolved my issue. She emailed me all the forms & statement I needed. Regards, Ali Qureshi

Fantastic experience: Had a great phone experience with Loren B at SBB Community Management. She was friendly, patient, and very helpful with online login and HOA payment support. Made everything easy and stress-free. Excellent customer service!

Fantastic experience: My third time to call to resolve my issue and Cyrel ( she’s the one that helped me this time) finally gave me reassurance that she submitted my request to the right department and my refund will be sent to me. She’s very helpful and she understands my situation. She is an asset to your company.

Fantastic experience: Resyiel Espelita helped me get my account squared away for quarterly payments and assisted with navigating the systems. Highly professional and recommended.

Negative experience: I’ve been very disappointed with the responsiveness and follow-through from SBB Management. I reported a gate access issue at my community on November 30, and despite multiple follow-ups, the problem still has not been resolved nearly a month later. The issue was acknowledged and attributed to a system problem on their end, but no timely fix or workaround was provided. I’ve repeatedly had trouble accessing my own neighborhood, which is not reasonable. Communication has been slow, and responsibility seems to get passed around without resolution. This is a basic access and security issue that should be handled promptly. I hope management improves follow-through and accountability going forward.

Fantastic experience: I called this morning and was assisted by Loren Bautista. She was very informative, professional and super nice. I give her 5 stars for her customer service!

Negative experience: Horrible HOA management company. Does a horrible job in up keeping the community as well as assuring correct payments. They essentially do nothing and expect no one will complain. They charge too much for what they offer, which is nothing. Save yourselves the trouble and find another management company for your neighborhood.

Negative experience: Impossible to get a hold of. The fees to sell your home our outrageous and do not match what is stated on our HOA’s website.

Fantastic experience: Loren helped me with a violation letter and addressed the right course of action with next steps. Also helped me with auto pay adjusted with recent increase in annual assessment.

Fantastic experience: Nicole Polana Was very professional and made the experience easy and enjoyable. Thank you

Fantastic experience: Nicole Polana was very friendly, professional and helpful when I called with a question today about my HOA dues statement. She sent my statement by email and confirmed I had received it before ending our call. We appreciate the great service!

Fantastic experience: Loren Bautista promptly helped and resolved the issue. Appreciate all the effort and help given by Loren.

Positive experience: Loren Bautista was very helpful answering my questions and helping me get the necessary forms I needed to submit for HOA. I had initially emailed SBB and didn’t get a response for week and called and got to speak to Loren who handled the issue on call. SBB rating would be 2 stars, 5 for Loren

Negative experience: Warning to HOAs: Read your contract’s "Addendum A" carefully Our HOA Board made the decision to terminate our management agreement with SBB due to ongoing performance issues. Unfortunately, the exit process has been extremely difficult and unprofessional. 1. Attempting to Charge Unauthorized Fees: Despite our contract having a specific fee schedule (Addendum A) that caps the early termination fee at one month for the third year, SBB is attempting to charge our Association for the full remaining balance of the contract (approx. 11 months). They are demanding 11 months' worth of payments for future services they will not perform, while completely ignoring the specific "1-month" provision written in their own agreement. 2. Reason for Termination: We did not take the decision to leave lightly. We experienced repeated operational failures, including: Financial Errors: Failing to provide monthly bank statements (specifically Jan 2024) for extended periods for an audit, then misrepresenting that they never knew about this request, even though emails showed they knew about it months in advance. Unauthorized Spending: Authorizing vendor work and releasing non-autopay funds without required Board approval. Ignoring Directives: Repeated failure to follow Board instructions regarding compliance enforcement and vendor controls. 3. Unprofessional Response: When the Board pointed out the specific contract language limiting their fees, SBB refused to correct their stance or escalate the matter to their President. Instead, they responded with threats of legal action and characterized our standard dispute resolution efforts as "defamation" and "retaliation." If you are an HOA considering SBB, be aware that they may try to enforce penalties that contradict your written agreement if you ever decide to leave. We urge other Boards to review their "Addendum A" fee schedules very carefully.

Fantastic experience: Loren Bautista helped me with a copy of my statement. She was very thorough and helpful.

Fantastic experience: I’m pleased with the response of Reyiel. She was courteous and very polite and helpful!

Fantastic experience: Loren Bautista was wonderful. She took care of business and answered all the questions!!