Vision Communities Management
Information about Vision Communities Management
75093, Plano
Opening hours
- sunday: (closed)
- monday: 8:30-17h
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-15h
- saturday: (closed)
VCM Texas is a leading HOA management company serving over 200 communities in Texas and Tennessee. We deliver customized management solutions that empower Boards, support homeowners, and build strong neighborhoods. Our experienced team focuses on transparent communication, responsive service, and operational excellence to ensure communities run efficiently, maintain and enhance property values, and offer residents a positive, well-managed living environment. With a proven track record, VCM Texas is dedicated to fostering thriving communities through reliable and professional HOA management.
Vision Communities Management: Reviews
2 months ago Negative experience: This is the worst HOA management I have ever dealt with. They do things without letting us know fees increase is seriously without any notice In two year big change in fee Very big houses HOA fee is like $500 a year
Dear Homeowner,
We appreciate the feedback received and understand the ongoing frustration within the community. We want to provide background and clarification to ensure transparency on how the association reached its current position.
Aria Townhomes was incorporated in February 2022 by Huffines. In early 2023, Brightland acquired the development and engaged Vision Communities Management (VCM) as management. Upon assuming management, our financial review indicated assessments were set too low to build reserves and support long term operational needs once development concluded.
At that time, we recommended incremental increases each budget year to align revenue with actual expenses and reserve requirements. Brightland declined increases until the 2025 assessment year (15%), placing the new declarant (DRB) in the position to increase by 25% in 2026 before transition.
During the Declarant Control period, the Developer funds operational shortfalls resulting from assessments set below required levels. Substantial deficits were covered. Once the community transitions from developer control, that subsidy is no longer available and assessments must sustain all operating and reserve expenses of the HOA.
While VCM provides financial guidance and operational recommendations, all budget and assessment decisions are made by the acting Board. As managing agent, VCM does not have voting authority.
For context, in most townhome associations landscaping and insurance represent the two largest operating expenses. The Developer is also responsible for land development and installation of common area landscaping. Phase II of the landscaping plan was not initiated until 2025.
In June/July 2025, DRB purchased the development and assumed HOA control, inheriting the financial structure and deferred budget decisions established under prior developer boards, including Phase II landscaping, which delayed transition.
For further clarity, during the Declarant Control period, the Developer:
• Establishes the HOA and governing documents (CC&Rs, Bylaws, etc.)
• Serves as the acting Board and makes decisions on behalf of the association
• Develops common areas and amenities
• Sets and approves the budget and assessment levels
• Enforces architectural standards
This period is legally defined to allow construction and home sales to continue while the community is being built.
VCM’s role is administrative and advisory. We do not create rules, approve major expenditures without Board authorization, override governing documents, or make unilateral financial decisions.
Despite multiple developer transitions, we consistently advised on financial sustainability, encouraged proactive planning, and remained budget conscious. We partnered with community members to explore alternative insurance options and negotiated cost reductions within the landscaping contract. Additionally, although our agreement provides for a management fee increase at buildout, VCM waived that increase to help ease the financial burden during transition.
We value feedback and apologize for the lack of clarity, follow through, and inconsistencies that contributed to frustration. We are working to ensure commitments are met and community needs addressed in a timely, consistent manner.
While delayed responses and outcomes that did not meet expectations led some residents to express concerns publicly, we encourage continued engagement through the community email: Manager@ariatownhomeshoa.com
Direct communication allows us to respond effectively and work toward solutions that benefit the community.
We are scheduling a Town Hall/Annual Meeting to provide transparency, answer questions, and facilitate open dialogue.
We appreciate your continued involvement and the opportunity to move forward constructively.
Sincerely,
Vision Communities Management
2 months ago Negative experience: This management company does not provide any transparency within the community. They do anything without the consultation and approval of the community. We are still waiting for phase II to be started, and this has been delayed now for 3 years.
Dear Homeowners,
We appreciate the feedback received and understand the ongoing frustration within the community. We want to provide background and clarification to ensure transparency on how the association reached its current position.
Aria Townhomes was incorporated in February 2022 by Huffines. In early 2023, Brightland acquired the development and engaged Vision Communities Management (VCM) as management. Upon assuming management, our financial review indicated assessments were set too low to build reserves and support long term operational needs once development concluded.
At that time, we recommended incremental increases each budget year to align revenue with actual expenses and reserve requirements. Brightland declined increases until the 2025 assessment year (15%), placing the new declarant (DRB) in the position to increase by 25% in 2026 before transition.
During the Declarant Control period, the Developer funds operational shortfalls resulting from assessments set below required levels. Substantial deficits were covered. Once the community transitions from developer control, that subsidy is no longer available and assessments must sustain all operating and reserve expenses of the HOA.
While VCM provides financial guidance and operational recommendations, all budget and assessment decisions are made by the acting Board. As managing agent, VCM does not have voting authority.
For context, in most townhome associations landscaping and insurance represent the two largest operating expenses. The Developer is also responsible for land development and installation of common area landscaping. Phase II of the landscaping plan was not initiated until 2025.
In June/July 2025, DRB purchased the development and assumed HOA control, inheriting the financial structure and deferred budget decisions established under prior developer boards, including Phase II landscaping, which delayed transition.
For further clarity, during the Declarant Control period, the Developer:
• Establishes the HOA and governing documents (CC&Rs, Bylaws, etc.)
• Serves as the acting Board and makes decisions on behalf of the association
• Develops common areas and amenities
• Sets and approves the budget and assessment levels
• Enforces architectural standards
This period is legally defined to allow construction and home sales to continue while the community is being built.
VCM’s role is administrative and advisory. We do not create rules, approve major expenditures without Board authorization, override governing documents, or make unilateral financial decisions.
Despite multiple developer transitions, we consistently advised on financial sustainability, encouraged proactive planning, and remained budget conscious. We partnered with community members to explore alternative insurance options and negotiated cost reductions within the landscaping contract. Additionally, although our agreement provides for a management fee increase at buildout, VCM waived that increase to help ease the financial burden during transition.
We value feedback and apologize for the lack of clarity, follow through, and inconsistencies that contributed to frustration. We are working to ensure commitments are met and community needs addressed in a timely, consistent manner.
While delayed responses and outcomes that did not meet expectations led some residents to express concerns publicly, we encourage continued engagement through the community email: Manager@ariatownhomeshoa.com
Direct communication allows us to respond effectively and work toward solutions that benefit the community.
We are scheduling a Town Hall/Annual Meeting to provide transparency, answer questions, and facilitate open dialogue.
We appreciate your continued involvement and the opportunity to move forward constructively.
Sincerely,
Vision Communities Management
2 months ago Negative experience: Extremely disappointed with VCM Property Management. They have increased HOA fees with no transparency or clear justification. What makes it worse is the ongoing lack of communication. Multiple follow-ups from homeowners were either ignored or met with vague, delayed responses that did not address our actual concerns. HOA management should be responsive, accountable, and transparent—none of which we have experienced with VCM. This lack of accountability and responsiveness is unacceptable for an HOA management company.
Dear Homeowner,
We appreciate the feedback received and understand the ongoing frustration within the community. We want to provide background and clarification to ensure transparency on how the association reached its current position.
Aria Townhomes was incorporated in February 2022 by Huffines. In early 2023, Brightland acquired the development and engaged Vision Communities Management (VCM) as management. Upon assuming management, our financial review indicated assessments were set too low to build reserves and support long term operational needs once development concluded.
At that time, we recommended incremental increases each budget year to align revenue with actual expenses and reserve requirements. Brightland declined increases until the 2025 assessment year (15%), placing the new declarant (DRB) in the position to increase by 25% in 2026 before transition.
During the Declarant Control period, the Developer funds operational shortfalls resulting from assessments set below required levels. Substantial deficits were covered. Once the community transitions from developer control, that subsidy is no longer available and assessments must sustain all operating and reserve expenses of the HOA.
While VCM provides financial guidance and operational recommendations, all budget and assessment decisions are made by the acting Board. As managing agent, VCM does not have voting authority.
For context, in most townhome associations landscaping and insurance represent the two largest operating expenses. The Developer is also responsible for land development and installation of common area landscaping. Phase II of the landscaping plan was not initiated until 2025.
In June/July 2025, DRB purchased the development and assumed HOA control, inheriting the financial structure and deferred budget decisions established under prior developer boards, including Phase II landscaping, which delayed transition.
For further clarity, during the Declarant Control period, the Developer:
• Establishes the HOA and governing documents (CC&Rs, Bylaws, etc.)
• Serves as the acting Board and makes decisions on behalf of the association
• Develops common areas and amenities
• Sets and approves the budget and assessment levels
• Enforces architectural standards
This period is legally defined to allow construction and home sales to continue while the community is being built.
VCM’s role is administrative and advisory. We do not create rules, approve major expenditures without Board authorization, override governing documents, or make unilateral financial decisions.
Despite multiple developer transitions, we consistently advised on financial sustainability, encouraged proactive planning, and remained budget conscious. We partnered with community members to explore alternative insurance options and negotiated cost reductions within the landscaping contract. Additionally, although our agreement provides for a management fee increase at buildout, VCM waived that increase to help ease the financial burden during transition.
We value feedback and apologize for the lack of clarity, follow through, and inconsistencies that contributed to frustration. We are working to ensure commitments are met and community needs addressed in a timely, consistent manner.
While delayed responses and outcomes that did not meet expectations led some residents to express concerns publicly, we encourage continued engagement through the community email: Manager@ariatownhomeshoa.com
Direct communication allows us to respond effectively and work toward solutions that benefit the community.
We are scheduling a Town Hall/Annual Meeting to provide transparency, answer questions, and facilitate open dialogue.
We appreciate your continued involvement and the opportunity to move forward constructively.
Sincerely,
Vision Communities Management
3 months ago Fantastic experience: I have had the pleasure of working with the VCM Woodlands, TX team and I can’t recommend their property management services enough. Valeria Herrin , based out of the Woodlands, TX office, truly stands out. Her dedication to her clients is remarkable; she consistently goes above and beyond to address every request, whether it’s a small detail or a significant issue. Valeria's professionalism paired with her genuine care for her clients makes the entire experience seamless and reassuring. If you get the chance to collaborate with her, don’t hesitate—she’s an asset you’ll be grateful to have on your side!
Thank you, Brian, for such a thoughtful and detailed review. We truly appreciate you taking the time to share your experience with our Woodlands team. Valeria’s dedication, professionalism, and genuine care for her clients are exactly what we strive for at VCM, and it means a lot to see her efforts recognized. We’re grateful for your trust and for the opportunity to work with you.
4 months ago Fantastic experience: Claudina Long is a top notch manager. Always on top of details and offers a personal response. A true neighbor! Five Stars, thank you, Claudina!
Thank you so much, Lew, for your kind words and for taking the time to leave this review. We truly appreciate your recognition of Claudina’s dedication and attention to detail. Providing personal, top-quality service is always our goal, and it means a lot to know it’s making a positive impact.
4 months ago Fantastic experience: Working with Claudina Long at Vision Management has been a true pleasure. As BlueThread Connect, one of the vendors she has carefully vetted and approved to submit bids on several of her properties, I’ve seen firsthand how intentional and thorough she is in representing her clients’ best interests. Claudina takes the time to fully understand scope, quality, and accountability before allowing vendors to participate. This ensures boards and owners are presented with contractors who are not only competitive, but qualified, reliable, and aligned with the needs of each property. Her proactive communication, organization, and commitment to doing things the right way set a high standard in property management. Any community under her oversight benefits from her leadership and attention to detail. — Noelle Nieporte BlueThread Connect
Thank you, Noelle, for such a thoughtful and detailed review. We appreciate you sharing your experience working with Claudia Long and highlighting her diligence, organization, and commitment to representing our clients’ best interests. We value our partnerships with trusted vendors and are glad to hear that our collaborative process supports quality, accountability, and alignment for the communities we serve. Thank you for your continued collaboration and trust in VCM Texas.
4 months ago Fantastic experience: Claudina Long has helped me multiple times with quick responses, friendly communication and a desire to go above and beyond to serve the residents of her community!
Thank you, Donnie, for your thoughtful feedback. We appreciate you taking the time to recognize Claudia Long’s responsiveness, clear communication, and dedication to serving the community. Providing timely support and going the extra mile for residents is a priority for our team, and we value your trust in VCM Texas.
4 months ago Fantastic experience: Working with Claudina Long with VCM has been amazing! We look forward to working with her more again next year!
Thank you, David, for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that working with Claudia Long and the VCM Texas team has been such a positive experience. We value the trust you place in us and look forward to continuing our collaboration in the year ahead.
4 months ago Fantastic experience: I regularly work with Christina and Katie. Both are very professional and have excellent communicators. As a vendor, i am always informed of what the community needs before arrive on site. Having the knowledge of the community that they represent makes a huge difference.
Thank you for taking the time to share your experience, Tom. We truly appreciate your kind words. We’re glad to hear their professionalism and knowledge made a positive difference. We value our vendor partnerships and look forward to continuing to work together.
4 months ago Fantastic experience: VCM has been great to work with. We love Caleb Wims!
Thank you for taking the time to leave this review, Sarah. We’re glad to hear you’ve had a positive experience working with VCM. We appreciate your feedback and the opportunity to work with your community.
4 months ago Fantastic experience: VCM is among the best. We've worked with Katie, Christina, Valerie, and many others. They do an excellent job of setting their communities and contracting partners up for success. I've seen them exhibit wonderful care and supreme patience as they go great lengths to serve their communities!
Thank you so much for taking the time to share this wonderful feedback. We truly appreciate your kind words and your recognition of our team’s dedication. Providing thoughtful service, strong partnerships, and consistent support to our communities is always our priority, and it means a great deal to know it shows. Thank you again for your trust and for being part of the VCM community.
4 months ago Negative experience: I received the notice for the trash cart on the street. I immediately told the manager, Claudina Long, that the trash cart in the attached picture belongs to my neighbor, not mine. Any professional HOA manager in any HOA company would contact the correct unit for the issue. However, below is Claudina Long’s response. “Perhaps you can speak to your neighbor and advise them not to place their containers in your area, as you are penalized for it, only if you feel comfortable doing so. If not, you can contact the city to have them removed from your space.” Claudina Long even sarcastically replied as follows: “I've included this year's budget as I know from previous communication you enjoy numbers. Each home in your HOA pays roughly a little over $17 monthly under the management contract.” If the VCM’s manager, Claudina Long, thinks $17 management fee is too little for her to do her duty, VCM is more than welcome to fire our community as a customer. All residents in our community will be ecstatic because your service is not even worth $17 a month!
Mr. Tung,
We take all comments seriously and appreciate the opportunity to respond.
Regarding the violation, we acknowledge that our initial communication could have been more empathetic, and we apologize for any frustration this may have caused. Based on the photo, the trash container was located in front of your home and within your lot, and under the community’s CC&Rs, homeowners are responsible for that area.
When neighbors are involved, we encourage direct communication if you feel comfortable, as open dialogue often helps prevent similar situations in the future. Should concerns continue, please feel free to contact VCM at executive@vcmtexas.com so we can assist in mitigating future misunderstandings.
The breakdown of assessments, which included an attached budget, was provided solely to offer transparency into how association funds are allocated and to address questions you had raised. It was not intended in any way as a slight.
We appreciate your understanding and your engagement with the process.
Regards,
VCM Team
4 months ago Fantastic experience: Working with Caleb has been great. Very knowledgeable. Easy to communicate with when having questions.
Thanks for taking the time to leave a review, Michael. It’s great to hear that your experience working with Caleb has been such a positive one. We appreciate you sharing this.
4 months ago Fantastic experience: Caleb Wims is my Community Association Manager and he has been very helpful and informative while I have been a Board Member.
Thank you for sharing your comments, Joey. We’re happy to hear that Caleb has been supportive and informative during your time as a Board Member. We truly appreciate you taking the time to leave a review.
4 months ago Fantastic experience: VCM has been an excellent partner for us since we were introduced to them years ago. They are prompt, knowledgeable, and give excellent care to their communities they manage. Katie and her team in the Fort Worth office have been especially wonderful to work with. We look forward to our continued partnership with them for years to come!
Thank you for your thoughtful review and for your continued trust over the years. We value our partnership and take pride in the care our teams provide to the communities we manage. Katie and the Fort Worth team will appreciate your kind words. We look forward to continuing our partnership for many years to come.
VCM Team
4 months ago Fantastic experience: The Westchester Association of Homeowners can always depend on Lisa Miles. She is dependable, reliable, and resilient. Thank you for your service to our community of Westchester.
Thank you for your thoughtful review and kind words. We’re pleased to hear that Lisa’s dependability and commitment have made a positive impact on the Westchester community. We truly appreciate your trust in her and in VCM Texas, and we’re grateful for the opportunity to continue serving your association.
4 months ago Fantastic experience: Lisa was such a great help!
Thank you for taking the time to share your feedback. We’re glad to hear that Lisa was able to assist you and provide a positive experience. We appreciate your review and your trust in VCM Texas.
4 months ago Fantastic experience: Katie Reese is just unbelievable!! As a first time home owner with many questions, Katie is always quick to respond with clear and concise information about the community. She basically provides answers to the questions before they’re even asked. With community initiatives, I know there’s a lot of moving parts, but I feel like she’s the one to credit for driving everything to completion.
Hi John, thank you for the 5-star review and for taking the time to share such thoughtful feedback. We’re glad to hear that Katie’s clear communication and proactive support have helped make navigating community initiatives easier, especially as a first-time homeowner. Your recognition truly means a lot to our team.
4 months ago Fantastic experience: I have enjoyed having Caleb Wims as our Community Manager for our HOA. He is speedy with his replies and has taken the time to contact the appropriate officials for our ongoing projects.
Hi Shelly, thank you for the 5-star review. We’re happy to hear that Caleb’s responsiveness and coordination on your ongoing projects have made a positive difference. We appreciate you taking the time to share your experience.
4 months ago Fantastic experience: I worked together on an event with Katie at Bridgeview HOA and she was great to work with. She’s great with communication and is very prompt with answering any questions. We look forward to the next event!
Thank you, Clay, for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that working with Katie was such a positive experience. Clear communication and responsiveness are priorities for our team, and it’s great to know Katie delivered on that. We look forward to working together again on future events.
Best Regards,
VCM Team
4 months ago Fantastic experience: Katie Reese is an absolute pleasure to work with. Very responsive and helpful.
Thank you for your kind feedback. We appreciate you taking the time to share your experience and are glad to hear Katie was responsive and helpful.
4 months ago Negative experience: HOA trying to enforce rules that do not exist in any of the governing standards UPDATE: What your public reply did not mention is that after voiding the original fine (which you admitted was based on a rule that does not exist), I was then threatened with a second violation under a different rule that also does not exist in any governing document. Temporary holiday light clips were suddenly labeled an “unapproved modification,” even though: The CCRs do not classify clips as modifications The ACC/ARC guidelines do not mention clips No recorded ACC standard exists in Tarrant County requiring approval for clips The HOA already confirmed no rule exists regarding holiday décor Texas Property Code requires HOAs to enforce only adopted, published, and recorded rules — not create new rules through email. What is most concerning is that had I not done my own research, the fine would have remained on my account. It makes me wonder how many other homeowners may have been fined under rules that do not exist or are not enforceable. I’m sharing this so the full situation is understood and so other residents know to check the governing documents for themselves. I appreciate that the fine was removed, but transparency matters.
UPDATE: Mr. Chacon,
We acknowledge that an error did occur, and we appreciate your diligence in conducting additional research once the issue with the deed restriction entry was identified. Our team likewise undertook a thorough review upon learning how the restriction had been recorded.
Our objective throughout this process has been to act in a fair, consistent, and transparent manner. There was no ill intent in our actions; rather, our efforts were focused on identifying and facilitating a practical resolution that could be applied uniformly and, where appropriate, extended across the broader community.
To that end, our team will be conducting a comprehensive review of all existing deed restrictions to ensure their accuracy and proper application, with the goal of preventing any similar misapplications in the future.
Best regards,
VCM Team
ORIGINAL REPLY:
Mr. Chacon,
Thank you for bringing this matter to our attention. We understand how frustrating this situation may have been, and we appreciate the opportunity to clarify what occurred.
The violations and fines were issued based on light clips remaining after the holiday lights were removed. Upon receiving your inquiry, we reviewed the matter and confirmed that Santa Fe Enclave’s governing documents do not provide guidance regarding holiday décor. Once this was identified, we promptly removed the fines, voided the violation, and submitted a request to Accounts Receivable to process the refund to your account.
Our goal is always to provide fair, accurate, and responsive service, and we acted as quickly as possible once the issue was brought to our attention. We remain committed to supporting the community and ensuring a positive experience for all homeowners.
Given the steps taken to fully resolve this matter, we respectfully request that you consider removing or modifying your post. Should you have any additional questions or concerns, we are always available to assist.
Best Regards,
VCM Team
4 months ago Fantastic experience: Working with Lisa at Vision Communities Management has been an absolute game changer for our little neighborhood. She’s incredibly easy to reach and somehow manages to make herself available pretty much around the clock, no matter what we throw her way. Even though our community is tiny, we get the same level of attention and service that larger neighborhoods brag about. Lisa keeps a close eye on our property with regular inspections and handles most day-to-day issues before the board even needs to get involved. When something does require direction, she reaches out promptly and always with a professional, polite touch. We also get detailed weekly reports covering violations, late fees, property conditions and photos, which keeps all of us in the loop without any guesswork. Honestly, we couldn’t ask for a better manager or a better management company. Moving to VCM was one of the best decisions our community has made, and we’re grateful to have Lisa leading the charge. Highly recommend!
Thank you for taking the time to share such a meaningful review. We’re thrilled to hear how much value Lisa has brought to your community. Her dedication to communication, transparency, and quick support reflects the level of service we strive to provide every day.
We’re grateful that partnering with VCM has made such a positive difference, and it’s an honor to ensure your community feels informed, supported, and genuinely cared for. We look forward to continuing to earn your trust and delivering the service your neighborhood deserves.
5 months ago Fantastic experience: Caleb Wins, manages the Cove of Hickory Creek and continues to do an outstanding job by proving the community with an exceptional level of care. He listens to the communities’s concerns, and most importantly takes action; I’m happy to know that Caleb leads with integrity, cares about our community and fosters new ideas in order to maintain the beauty of - The Cove of Hickory Creek.
Thank you so much, Decarla. Hearing how Caleb supports The Cove of Hickory Creek and takes action on the community’s concerns reinforces exactly what we strive for at VCM. We’re proud of the integrity and care he brings to every interaction, and we’re grateful to have engaged residents like you who help the community continue to grow. Please know we’re always here to support you and your neighbors.
VCM Team
5 months ago Fantastic experience: New homeowner in the Cove of Hickory Creek and the HOA staff has been exceptionally responsive to my many inquires as a new resident in the area. Caleb has been very helpful with providing me with information and small item requests with adjusting to relocating to the new subdivision. I love it here! Thank you for your five star service! ~ Happy New Home Owner~
Angela, we sincerely appreciate you sharing your experience as a new homeowner. It is encouraging to hear that Caleb and our HOA team have supported your transition into the community. We remain committed to delivering attentive service and are pleased to know the efforts have been helpful. Thank you for your five star review and welcome to the Cove of Hickory Creek.
5 months ago Fantastic experience: “Best decision our board ever made—hands down.” Hiring VCM (and specifically having Lisa Miles as our PID Community Manager) has been the easiest and most rewarding vote I’ve ever cast as a board member. Since Lisa joined us in April 2024, she has accomplished more for Country Club Park PID in the past year and a half than previous management companies managed in years. Lisa is simply outstanding. She attacks every task with unwavering dedication, incredible professionalism, and genuine grace. She fights for our community —holding vendors accountable while still pushing forward our biggest goals for neighborhood safety, beautification, enhancing property values, and community prosperity. She advocates for us tirelessly, communicates clearly with the board, and somehow makes even the toughest issues feel manageable. VCM didn’t just meet our expectations—they shattered them, and Lisa is the reason why. If you want a management company that truly cares and delivers results, look no further. We are beyond grateful to have Lisa and the entire VCM team on our side. Highly, highly recommend! Danielle Glover Country Club Park PID Board Member
Thank you so much, Ms Glover. We’re truly honored by your feedback and grateful for the partnership with the Country Club Park PID board.
Lisa is an outstanding Community Manager, and we’re thrilled that her dedication and leadership have made such a strong impact in your community. Your trust means everything to us.
We look forward to continuing the great work together.
Regards
VCM Executive Team
5 months ago Fantastic experience: Worked with VCM for a while now. Katie Reese has been one of the best property manager Ive worked. Always helpful and very knowledgeable. She has been the best and truly a valuable asset for VCM.
Thank you for sharing your feedback. We’re glad to know that your experience working with Katie has been positive. We appreciate your continued partnership with VCM, and if you ever need assistance, our team is here to support you.
5 months ago Fantastic experience: Katie Reese has been superb to work with. She is always able to address our concerns. Her follow through is much appreciated
Thank you for sharing your experience. We are pleased to hear that Katie has provided you with such consistent and attentive support. Her commitment to addressing concerns and ensuring thorough follow-through is something we value greatly. We appreciate your feedback and are glad to know she has been a positive resource for your community.
5 months ago Positive experience: I talked with Caleb today and he was able to answer my questions and took note of my concerns. Our neighborhood needs more lighting, improved cleaning of shared spaces and more community engagement. He informed me these issues have been brought up with the HOA board as well. I look forward to seeing improvements.
Thank you for your review, Theo. We’re glad to hear your conversation with Caleb was helpful. We appreciate you sharing your experience and letting us know what matters to you as a resident, and please be assured that your feedback is taken seriously as we work toward enhancing the community experience. Should you need further assistance, our team remains at your service.
5 months ago Fantastic experience: Claudina Long has been extremely helpful with my property in the Villas at Twin Creeks. She goes above and beyond the call of duty.
Thank you for your review. It’s great to know that Claudina has provided such dedicated support at Villas at Twin Creeks. We appreciate you taking the time to let us know.
5 months ago Fantastic experience: Lisa Miles is a fantastic VCM Texas Representative!
Thank you, Karmen. We’re glad to hear that Lisa delivered an excellent experience. We appreciate you taking the time to share your feedback and for recognizing her dedication to our communities.
5 months ago Fantastic experience: Katie Reese is our property manager. She is fantastic and very responsive.
Thank you, Christian. We’re pleased to know that Katie has provided responsive and supportive service. We appreciate your review and are grateful for the opportunity to assist your community.
5 months ago Negative experience: As a resident of Cambridge Estate Prosper, I'm an highly disappointed in the services our community receives from VCM. We have limited communication on their engagement, upkeep or community improvements with the high fee charged. The only support given is a monthly newsletter and violation notices only. No amenities or community event support or insight to how fees are distributed and for what, given the cost. Also, no insight on bylaws or meetings to ensure residents feel informed. Not what I would have expected for a community of this caliber.
Hi Mika,
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience with the services in Cambridge Estates Prosper has not met your expectations. Clear communication and community support are very important to us, and we appreciate you bringing these issues to our attention.
We’d like to better understand the specific areas where you feel communication or engagement has been lacking so we can address them directly with the Developer and work toward meaningful improvements. Your feedback about amenities, event support, fee transparency, and governing documents is valuable, and we want to ensure you have access to the information you need.
If you’re open to it, please reach out to us at executive@vcmtexas.com so we can discuss this in more detail and work toward a resolution. We’re committed to supporting the community and improving the experience for all residents.
Thank you again for sharing your feedback.
5 months ago Negative experience: If I could give them -5 stars, I would. This HOA is awful and impossible to deal with. Back in November I submitted a fee waiver so I could pay my dues, and guess what? They never bothered to respond. I called twice in December, and both times they told me to just wait while they “resolved” it. Then on January 2nd, out of nowhere, I get a letter from Kapioltas Law Firm. Yep, VCM handed my case over to them even though I was ready and willing to pay. And of all firms, they picked Kapioltas — the absolute worst. They never follow up, they never help, but now they want to charge me $1,800 when my yearly fees were only $480. My balance was $700 when I submitted that waiver form, and instead of working with me, they threw me to collections. This company is shady, careless, and makes everything harder than it needs to be.
Thank you for sharing your concerns. Unfortunately, once an account is handed over to the Association attorney and following the direction of the Board, any communications – including fee waiver requests – must be filtered through the attorney. Additionally, there are several notices that go out prior to an account being handed over to the Association attorney. These notices include a delinquent payment reminder, 30 day notice, 60 day notice, 90 day notice, 120 day notice, and a refer to attorney notice. These notices are sent to the mailing address provided by the homeowner of record. If questions about your account remain, we encourage you to reach out to Kapioltas. If you’ve attempted to reach Kapioltas unsuccessfully, please email us directly and we are happy to reach out on your behalf.
5 months ago Positive experience: Lisa Miles has been outstanding to work with and has been managing our community HOA and PID. She answers all questions and concerns, either on the phone or email or in person. She has an affable personality which warmly welcomes conversations in a pleasant and friendly manner.
Thank you, C. Lassy, for taking the time to share your experience with Lisa. We are glad to know she has been responsive and helpful in supporting your HOA and PID. Your feedback is appreciated and helps us continue improving our service. Please feel free to reach out to the VCM team if there is ever anything more we can assist you with.
6 months ago Fantastic experience: Lisa Miles is great to work with. She is always available, friendly, knowledgeable, diligent, respectful, supportive, and more. I cannot say enough great things about her to show how much she has made a positive impact on our community. I highly recommend Lisa, you would not be disappointed!
Thank you for sharing your experience. We’re glad to know Lisa’s professionalism and dedication have made a positive impact in your community. Feedback like yours encourages our team to continue delivering quality service.
6 months ago Fantastic experience: Angela is awesome to deal with, very responsive and personable....a pleasure!
Thank you so much for your kind words! We’re delighted to hear that working with Angela has been such a positive experience. She truly enjoys connecting with residents, and your feedback means a great deal to our team.
6 months ago Fantastic experience: Working with Claudina Long has been a great experience. She is responsive, organized, and consistently follows through on requests and concerns in a timely manner. Her professionalism and clear communication make managing HOA matters much smoother. It's clear she genuinely cares about Monticello Park and takes pride in her work.
Thank you for your thoughtful feedback, Imisi. We truly appreciate your recognition of Claudina’s professionalism and dedication. It is wonderful to hear that her organization, responsiveness, and attention to detail have contributed to a positive experience in managing HOA matters at Monticello Park. Our team values her commitment to excellence, and your acknowledgment reinforces the standard of service we strive to maintain across all communities.
6 months ago Fantastic experience: Izzi & Rachel are very quick to respond to concerns or questions. They’re also very friendly. I enjoy having VCM as our HOA company.
Thank you so much for sharing your kind words! Izzi and Rachel truly care about providing excellent service, and your appreciation means a lot to our entire team. We’re happy to know you enjoy being part of a VCM community.
6 months ago Fantastic experience: I have had opportunities to work with VCM in a multitude of capacities. First was making updates to my home, next was more updates to my home, third was renting the incredible community center, then updates on my house and finally another rental of the community center. VCM has always been easy to work with, fair, honest, and responsive. I’ve lived in other HOA communities in previous years and they were all a miserable experience. I plan to move soon and will stay in the same community so I can continue being a part of the excellent HOA. 10 stars if I could give 10 starts. The team at Homestead at Parks Bell Ranch is top tier. I appreciate them a great deal.
We really appreciate your detailed feedback, Dustin! It’s wonderful to hear that your experiences with our team have been so positive and that you’ve enjoyed the Homestead at Parks Bell Ranch community. Thank you for recognizing our staff’s efforts and for your continued trust in VCM.
6 months ago Fantastic experience: Pam Kayton is a joy to work with. She is very professional, patient, and responsive. Every interaction that I’ve had with Pam has been fantastic. Thank you, Pam for all that you do.
Mr. Anchundia, thank you for taking the time to leave your review. We appreciate your recognition of Pam Kayton’s professionalism and dedication. It’s great to know your experience has been a positive one.
6 months ago Fantastic experience: Vision Communities Management has been fantastic to work with! Christi is always professional, responsive, and goes above and beyond to make sure everything runs smoothly in our community. She communicates clearly, handles issues promptly, and genuinely cares about the homeowners. It’s great to have such a dependable and knowledgeable management team keeping our neighborhood organized and looking its best. Highly recommend VCM and especially Christi for their excellent service!
Thank you, Ms. Harris, for taking the time to share your experience. We are pleased to know that Christi and our team have provided the professionalism and care you deserve. At Vision Communities Management, we take pride in ensuring every community runs smoothly through clear communication and dependable service. We sincerely appreciate your recommendation and your trust in VCM.
6 months ago Fantastic experience: Working with VCM has been easy for a new community. Lisa has been attentive to the requests of the community and has been consistent with community drive checks to uphold the HOA standards.
Mr. Mueller, thank you for sharing your feedback. We’re pleased to hear that your experience with VCM has been positive and appreciate your recognition of Lisa’s commitment to the community. We value your trust and look forward to continuing to support your community.
6 months ago Fantastic experience: Lisa Miles is an exceptional HOA manager! She’s professional, responsive, and truly cares about the communities she serves. Lisa goes above and beyond to ensure things run smoothly, communicates clearly, and always follows through on her commitments. Her attention to detail and positive attitude make working with her an absolute pleasure. Highly recommend her to any community looking for a dedicated and knowledgeable manager!
Thank you so much, Justine. We truly appreciate you taking the time to share such thoughtful feedback. It’s great to hear that your experience has been so positive and that our team’s efforts are making a real difference in the community.
6 months ago Fantastic experience: Lisa Miles is an absolute dream to work with. She’s always so pleasant and inviting whenever we speak. Her personality and warm smile make these conversations extremely seamless and easy to have.
Thank you for sharing such kind feedback. We truly appreciate you taking the time to highlight your positive experience. It’s wonderful to know that our team’s dedication and approach are making a meaningful impact.
6 months ago Fantastic experience: Jessica is a great Property Manager. She is always on top of any issues that need to be resolved for her communities.
Thank you so much for sharing this, we truly appreciate you taking the time to recognize Jessica’s work. Her dedication to staying on top of community needs is something we’re very proud of, and it’s wonderful to know it’s making a difference.
6 months ago Negative experience: Negative 1000 stars. Do not work with this company if you can help it. Very difficult to get in touch with them. They do not take care of the areas they are supposed to manage. Seems to be a revolving door at their office when it comes to property managers. They are very good at handing out letters to tell residents what they are doing wrong, but are extremely slow to correct issues on their end, if they correct them at all. Extremely disappointing experience.
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always strive to provide clear communication and reliable follow-through, and it’s disappointing to learn we fell short in your case.
We’d like the opportunity to make this right and better understand what happened. Please reach out to us directly at executive@vcmtexas.com so we can address your concerns and work toward a resolution.
Thank you again for bringing this to our attention — your feedback helps us improve our service and communication with all our clients.
6 months ago Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Working with Lisa Miles and VCM was an absolute pleasure. Lisa was always professional, responsive, and organized throughout the sidewalk PID project. Everything went smoothly and right on schedule thanks to her excellent communication and attention to detail. Lisa made the entire process easy and efficient — truly a standout to work with! We look forward to working with her on future projects.
Thank you for taking the time to share your feedback. We’re glad to hear your experience was positive and that everything went smoothly. Our team strives to provide clear communication and efficient service on every project, and it’s great to know that was reflected in your experience.
6 months ago Fantastic experience: Claudina is a pleasure to work with. She is very professional, informative and responsive. I very much enjoy our communication and work environments that she provides. VCM is a company that I would highly recommend.
Thank you for your thoughtful feedback. We’re so pleased to know that working with Claudina has been a positive experience. She takes great pride in providing clear communication and professional support, and it’s wonderful to see that reflected in your interactions. We truly appreciate your recommendation and look forward to continuing to support you.
6 months ago Fantastic experience: Katie is an absolute dream to work with. She goes out of her way to ensure everything we need is handled quickly and if there are ever any hiccups she ensures it’s rectified properly and is very appreciative of our understanding on the situation. We never feel “left out in the cold” and always get the sense that we are highly valued as her client!
Thank you so much, Stephen. We truly appreciate your kind words and the trust you’ve placed in us. Katie is a valuable part of our team, and it’s wonderful to hear that her dedication makes a difference. Knowing that you feel supported and valued as a client means a lot to us!
6 months ago Fantastic experience: Always a pleasure working with VCM. I always get quick responses and help with my questions when I work with Claudina...even when I am being difficult. Thank you!
Thank you, Troy! We truly appreciate your kind words. It’s wonderful to hear that Claudina has been able to assist you so effectively. Providing quick and helpful support is something we take great pride in, and we’re grateful for your trust in VCM.
6 months ago Fantastic experience: Always responsive as well as very cordial and helpful. A absolute please to work with.
Thank you for taking the time to share your experience with us. We truly appreciate your trust and look forward to continuing to support your community.
6 months ago Fantastic experience: I was a homeowner in the Redhills Springs Townhomes Community in Plano, TX. I recently sold my townhome and just before the sale went on I was facing with some unfortunate and unusual situations that made the whole process very challenging for me. Ms Claudina Long, our Community Association Manager helped me so much throughout the process! I am forever grateful to her for the kindness and compassion that she showed to me during this difficult time. She was prompt to answer all my concerns in a very positive manner and guided me towards a positive outcome. A big shout out to Ms Long and thank you to the Board! And above all, thank you Ms Long!!
We truly appreciate hearing about your experience. It’s rewarding to know that the level of responsiveness and support you’ve received reflects the standard we aim to uphold. Your feedback reinforces our commitment to delivering consistent, reliable service to every community we serve.
6 months ago Fantastic experience: We’ve had a great experience working with Vision Communities Management. Casey Herndon has been fantastic to work with — professional, responsive, and always willing to go the extra mile to help. You can tell she truly cares about the communities she manages and makes everything run smoothly. It’s refreshing to work with someone who communicates clearly and follows through every time. Highly recommend Casey and the entire Vision team!
It’s wonderful to hear that your experience has reflected the level of professionalism and care we strive to provide. Ensuring clear communication and reliable follow-through is at the heart of our service, and feedback like yours reinforces that commitment. We truly appreciate your recommendation and the trust you place in our team.
6 months ago Fantastic experience: Working with Caleb Wims has been an excellent experience. His professionalism, responsiveness, and attention to detail make a noticeable difference in how the community is managed. He communicates clearly, addresses concerns promptly, and consistently follows through on commitments. It’s refreshing to work with an HOA manager who truly cares about the community and maintains such a high standard of service.
Your thoughtful feedback is greatly appreciated. It’s rewarding to know that the professionalism, responsiveness, and attention to detail you’ve experienced reflect the standards we aim to uphold. Clear communication and reliable follow-through are central to our approach, and we’re glad this has made a positive impact. Thank you for sharing your experience and for the trust you place in our team.
6 months ago Fantastic experience: I have the pleasure of being a vendor for a couple of properties with Caleb Wims. He's always ensures reporting any issues, and prompt with responding on anything that is reported for the community. It's always a pleasure to work with Caleb and VCM!
We sincerely appreciate you sharing your perspective. Building strong relationships with our vendors is an essential part of ensuring communities are well supported, and it’s great to hear this has been your experience. Your feedback reinforces the value of clear communication and reliability, which are core to our approach. Thank you for the partnership and trust.
7 months ago Negative experience: This company was horrid to deal with. They acted concerned in the beginning about my issue with a dead tree hanging over my fenced property. They led me on for months before they disappeared completely as my HOA fired them. Our new company, Secure Association Management took care of my issue quickly and very professionally.
Mrs. Tucker,
Thank you for taking the time to share your experience. It’s clear that your concerns were not properly addressed, and for that, we offer our sincere apologies. The lack of follow-up you describe should not have occurred. We understand how frustrating it must have been to feel unheard after your initial report, and that is not the level of service you should expect.
Although management responsibilities for your community have since transitioned, your feedback remains valid and deeply appreciated. It will stay on record to promote transparency and accountability, and to help ensure that similar concerns receive the attention they deserve in the future.
7 months ago Negative experience: Extremely disappointed with the customer service and quality of communication and follow-up with this company. Emails get unreplied. Phone calls go to voicemail, never get returned. Website is incredibly archaic; with no way to provide comments / replies through the online portal. Whenever I call their support center, the representatives have no ability to handle HOA issues. (e.g. - remove violations, remove fines, modify requests, or change what is in the HOA portal.) For example, when a courtesy notice was sent to me for weed removal at my home, I informed them it was already handled. Two weeks later, I get a $50 FINE notice. But, the weeds were already removed! I called them again and they said I needed to submit a fee waiver removal request form online. I submitted it and followed up with a phone call. The rep tells me it takes 10-15 business days to for their team to turnaround an approval or denial of the request. What a headache! As a homeowner and prior board member (of a different HOA community), I can't believe an HOA management company would put homeowners through hoops like this! This benefit no one (except the pockets of the management company!) Kerry Kingsbery and Amber Anderson - I hope you are reading this feedback! It's so disappointing to have to deal with this kind of unnecessary stress!
Mr. Hau,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with poor communication and follow-through. That’s not the level of service we strive to provide, and we understand how frustrating that can be.
Your concerns have been shared with our management team so we can address where we fell short and ensure stronger communication and accountability moving forward. We appreciate your feedback and the opportunity to improve. We would welcome the opportunity to meet with you to discuss your experience in more detail and work toward a resolution. Please contact us at vcminfo@vcmtexas.com to schedule a convenient time.
8 months ago Negative experience: I owned a home in an HOA managed by VCM from December 2023 until today, August 2025. In that time span, I paid this company nearly $2,500 in absolutely made up charges. When you ask for proof, they don’t have it. But you have to pay in order to not get more fines (for literally nothing, Things that you’re literal neighbors Will pick out and fine you for) and to get papers from them to sell your house. In short, VCM IS THE BIGGEST SCAM COMPANY TO EXIST IN THE UNITED STATES. I would rather take a bath in boiling hot tar, then ever purchase a property managed by this horrible soulless company.
Thank you for providing feedback. In reviewing your account, we are able to verify the various notices that have been sent to the mailing address on file and over time are indeed accompanied by a photo. These photos are taken at time of inspection and serve as burden of proof; however, if you are not receiving the notices at your home address, we kindly ask that you reach out to confirm your preferred mailing address. Notices are also sent via email, when you opt to receive them via email. While a photo is not attached to the email that is generated, you are able to view the corresponding photo by visiting the association website, clicking on My Account located in the top right corner, and then selecting Notices and Requests.
Assessments, late fees, late interest charges are assessed in accordance with property code and the communities recorded governing documents. If there are questions about any of the charges assessed to your account, please reach out vcminfo@vcmtexas.com and a member of the AR team will be able to assist in answering those questions.
Please do not hesitate to reach out to Christi Garcia, Executive Vice President, if you would like to discuss further. She can be reached at christi@vcmtexas.com.
9 months ago Negative experience: Does anyone have the number for the HOA president cause this guy Sean comes to my house everyday taking pics of my home costing me $35 for each violation and it's starting to feel like harassment. He sent a violation for a basketball goal twice and my lawn. He's being so petty by driving by to take pics I feel like he doing this on purpose. I'm contacting my attorney because his racial profiling of my home with his violation fees is costing me money. His hate has a monetary gain and I need this to stop.
Crystal, While I am not able to locate an account using this name, the community you live in does prohibit temporary basketball hoops being stored in the driveway. Failure to abide by chapter A section A.15 HOOPS of the recorded community manual may result in a series of violation notices and fines. This is all in accordance with the recorded governing documents for your community and Texas Property Code. For context, as of last inspection, 17% of the violations issued were issued for basketball goals. If you have any additional questions, please feel free to reach out to the office to discuss. A member of the leadership team will be happy to take your call.
Respectfully,
Christi Garcia, Executive Vice President - Management & Operations
972-612-2303
9 months ago Positive experience: Not sure what's with all the negative reviews. I had the pleasure to speak with Victor. We are new homeowners and did not receive a welcome packet in the mail. Victor helped with the account registration that took less than 20 minutes. Calling early, being kind and having patience usually goes a long way.
Thank you for your kind words! We're so glad Victor was able to assist you quickly and make your onboarding smooth. We appreciate your patience and understanding, and we’re working to ensure welcome packets arrive promptly moving forward.
Welcome to the community!
– The VCM Texas Team
9 months ago Negative experience: I reached out to them as a potential homeowner of the community they manage. I originally reached out on 7/3 and 7/18, they answered most questions, but not all. I have read twice, a 30-page document to find my own answers. I had to say I no longer wish to find my answers, I need answers. Some of the questions they didn't know and had to get back to me on? Why? This is your JOB. I also found contradicting evidence about HOA fees from the builder and VCM. I kept asking questions and I was told to submit something for approval to the board. How when I stated I was a potential homeowner. I guess they aren't used to people reading what they sign. It left a bad taste in my mouth and are looking at different properties now.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to learn from it.
We understand how important clear and timely information is, especially when considering a new home. While our team strives to provide accurate answers, some questions may require verification with the board or builder to ensure the most reliable information.
We also take concerns about conflicting documentation seriously and would appreciate the opportunity to review and clarify any discrepancies. If you’re open to it, we’d welcome the chance to reconnect, address your concerns more thoroughly, and ensure your questions are fully resolved.
You can reach us directly at christi@vcmtexas.com. We wish you the very best in your home search and sincerely appreciate your consideration of our community.
– VCM Team
10 months ago Fantastic experience: Worked with Claudina and had a great experience. Also worked with Tanner Blaine in the past and he is a great guy. Definitely recommend them. They have great vendor/manager relations…
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our team and that it left a lasting positive impression as well. We take pride in building strong relationships with both our vendors and community partners.
We truly appreciate your recommendation!
—The VCM Team
10 months ago Negative experience: VCM is the worst property management company in DFW. They practically do nothing. No community inspection, no posting meeting minutes, manager reports, simply nothing. Monday Makin should be fired a long time ago. This woman doesn't answer calls/emails and has no clue what's going on in the properties she manages. VCM has provided zero value to our community and basically ran our community down. Victor, the VP, also never followed up and returned phone calls like he said he would. Steer clear of this company as they add no value to your HOA and homeowners.
Dear Ms. Quillicy –
Thank you for taking the time to share your concerns. We’re very sorry to hear that your experience with our team has not met your expectations. The issues you’ve mentioned regarding communication, community oversight, and responsiveness are important, and we understand how they impact your trust in our services.
While we’re unable to discuss individual team members in a public setting, please know that we take your comments seriously and are committed to addressing concerns when they arise. We strive to provide value to the communities we serve, and feedback like yours is an opportunity for us to improve.
Please feel free to reach out to christi@vcmtexas.com so we can follow up appropriately and better understand the situation.
Christi Garcia, Executive Vice President of Management & Operations
10 months ago Negative experience: This company will scam you when you close they add on 1,175.00 more on HOA closing costs which is a big scam to get more money out of customers. Regular HOA dues is understandable but additional 1,175.00 without ever telling us ahead of time is awful. I would never had bought a home there. Plus $800.00 for a pond with no ducks or no community pool is outrageous. Buy elsewhere. Be careful.
We hate to hear that your experience was less than satisfactory. Please allow us to elaborate on the additional $1,175 in question. The various fees that make up this amount are disclosed in the governing documents, management contract and/or during the resale process.
Working Capital is determined by the Governing Documents and monies collected are deposited into the community’s operating account, not VCM’s account.
Reserve Fund Contribution is also determined by the Governing Documents and is deposited into the community’s reserve account.
The Resale package is the cost for an HOA to provide a document summarizing the financial and legal status of a property and the homeowners association. State law dictates how much may be charged and is disclosed in the management contract.
The transfer fee is a one-time charge levied by the HOA when a property changes ownership. It covers the administrative costs associated with transferring the property records from the seller to the buyer and updating the HOA's information. This is routinely paid by the seller – but may be negotiated between buyer and seller. This is disclosed in the management contract and is competitive – as this fee typically ranges from $100-$400 in a Texas HOA.
These are routine costs involved in any home sale when selling or buying in a HOA.
To address the $800.00 for the pond with no ducks… your HOA assessments are considered and voted on by your Board during budget season. Assessments must be sufficient to cover the mandatory operating expenses, which for you community includes (but is not limited to) landscape maintenance of common areas, irrigation repairs, pond maintenance (although neither the HOA nor the management company can control whether or not you have ducks in the pond), taxes and insurance for the HOA, cost of mailings for assessments, violations, meeting notices, etc., utilities for the common areas, and community events. Where there is landscape to maintain, often times assessments must be set higher for those communities with fewer homes contributing to the operating account.
10 months ago Fantastic experience: I did not always have the best experience with VCM (specifically with response time and quality of service); however, ever since Claudine Long has become our Town Home Community Association Manager, it has completely changed. Claudine is extremely responsive and seems genuine in providing the best service for the residents of the community. Hoping this remains the case as I know many HOA companies do not tend to get the best rep.
Thank you for taking the time to leave such an awesome review. We appreciate you taking the time to share your experience with us!
11 months ago Negative experience: I live in a townhome community that unfortunately is being managed by VCM management company. I wish that any cost we could pull VCM and replace them with another option. Avoid using VCM at all costs. They add no value in the community, their budgeting and spending is always incorrect and as much as we try, it is impossible to get up our management to pay attention to or respond to any of our concerns.
I understand from your emails that your concerns surround 3 things… the pool opening, the homeless population in the area, and another homeowner smoking pot in his/her unit.
As you know, your community is under Declarant control and the pool was only recently constructed and was not originally slated to open until later this month. There are many things that must happen following the completion of a pool. Still, we got all balls rolling and were able to open the pool in advance of the originally projected date. The pool was ready to open last Friday and the pool vendor was notified to remove the chain lock and the pool closed sign. The vendor acknowledged and ensured they would get it done. When it was brought to our attention the following Monday, we promptly escalated within the pool company and the pool opened that Monday.
As managing agent, we are only at liberty to enforce the Governing Documents. Still, when the homeless population was brought to our attention, the RVP for the Dallas office used his personal time after hours to attend a townhall meeting for which this was being discussed. Contractually speaking, this is outside of our scope of work. Still, he cleared his schedule to be able to attend. The City Councilman encouraged homeowners to attend the weekly City Council Meeting to express their concerns. The homeless division of the City of Dallas explained they were ramping up the visits to the area and the two officers that were present also announced they have doubled their patrols in the area. Our RVP personally asked the officers what more could be done and was told there isn’t anything, you all as homeowners are doing a great job and urged everyone to continue calling in every situation. Eradicating the homeless in the area is a much larger exercise and takes much more than the HOA has the authority to do.
With respect to the neighbor allegedly smoking pot, again – we are only at liberty to enforce the Governing Documents; however, we have previously shared that – if this can be addressed via the nuisance rule within the Governing Documents, we would be happy to send a notice. We are unable to automatically escalate as this isn’t something that can necessarily be observed during our bi-weekly community visits. A homeowner engaging in illegal activity within the walls of their home is something more suited for your local law enforcement office.
Finally, we work with the Board to develop and publish the budget and obtain bids to present to the board for the larger expense items. Balance sheets and income statements are posted to the community website monthly for homeowners to view.
While we are always happy to hear your concerns, we may or may not be able to do something about those concerns. That said, we are always happy to assist where we can to the extent that we can. If there is a concern that you feel has gone unheard you are welcome to reach out to the Regional VP for the Dallas office or to the Executive VP of VCM.
11 months ago Negative experience: This company is awful. They don’t care about there neighborhoods. We pay $700 a year and they don’t enforce any of the rules in HOA docs. They are the reason are neighborhood is run down. I have emailed them several times and i get a generic email back.
We hate to hear that your experience has been less than ideal. With respect to the community and the violations and the neighborhood appearing “run down”, we are only at liberty to enforce the rules laid out in the Governing Documents and property code and we must follow the recorded fine enforcement policy. For context, in your community, a courtesy notice must first be sent. This gives the homeowner 14 days to cure. If the violation is cured during our next inspection drive, the violation is closed out. If it is uncured, a subsequent notice is sent. The second notice is the final notice that must be sent before a force fix or fine can be assessed. This notice gives 30 days to cure. From there, the fines are assessed. Over the last 12 months, 466 violations have been initiated (the bulk of these issued during the warmer growth season). Roughly 70% of those are open and landscape violations. 51 are final notices and 7 and being fined. There are also force mows being discussed, in accordance with the Governing Documents.
We’ve researched inboxes and are not finding any emails from your household that have not been replied to. What we have found is questions pertaining to specific violations/homeowner lots. As violations are confidential to homeowner accounts, we are limited in the context we can provide when answering such inquiries; however, should you ever feel like the manager is not addressing your questions/concerns, we encourage you to reach out to Casey Herndon, Regional Vice President of the Dallas off or to Christi Garcia, Executive VP and we will certainly look into.
1 year ago Negative experience: Horrible management company that closes our pool half the time it's supposed to be open for no listed reasons. Cites people for bordering their garden beds but won't do anything about an abandoned house with weeds growing everywhere so bad you couldn't get to the door if you wanted. Can't wait until our neighborhood is rid of this sad excuse for a management company
Austin, thank you for your feedback. As managing agent, we are not always made aware when a pool is locked. When we made aware, an eblast is sent. Often times the City and/or pool maintenance vendor will lock the pool and we find out later. VCM does not decide when to close a pool. With respect to your complaint about having received a violation, the recorded governing documents for your community stipulate that no exterior modification should be made without prior written approval from the ACC. If you will kindly submit that request, once approved, the violation will be closed out. Violations are confidential in nature and we are not able to tell you if a lot is being cited or not. The home you are referring to may very well be receiving notices that you are not aware of.
1 year ago Fantastic experience: Vision Communities Management has been a great partner in keeping our community running smoothly. Their team is professional, responsive, and always willing to help. They handle issues efficiently and communicate clearly, making HOA management stress-free.
Thank you so much for your kind words! We're thrilled to hear that you continue to have a great experience with us. We always strive to provide exceptional service and your positive feedback means so much!
1 year ago Negative experience: They are absolutely incompetent. My HOA just fired them and they are out in ten days. They could not manage a headache. The managers assigned to our neighborhood was a revolving door. Out of the countless managers only one was good and she left. I served on our HOA board with VCM twice and saw the mismanagement first hand. Then yesterday they send me a letter about weeds in my yard. I don’t have a single weed. My neighbor does. Funny thing, the pictures on the paper shows no weeds. They are imbeciles. If you’re an HOA and you’re looking for a manage company I’d stay clear of this one.
We appreciate you taking the time to write a review. We’ve looked through our records and are not able to locate any prior communication from you with respect to this concern. That said, the community manager has attempted to call you and also sent you an email. We would like the opportunity to speak with you about your concerns and the violation issued.
The violation was mistakenly issued for weeds when the intent was to identify other violations noted on this Lot. The incorrect violation has been removed from your account. We understand that your community will no longer be working with VCM, but we would still like to take the time to resolve this matter with you. You can reach us at 972-612-2303.
1 year ago Negative experience: Worst HOA company in Dallas. Avoid at all cost.
At VCM, we highly value quality and responsiveness in addressing all concerns. However, after checking our system, it appears that we don’t have you listed as a current owner, nor do we have your contact information on file.
To assist you further, please reach out to us at escalations@vcmtexas.com. Once we receive your message, we will notify the appropriate owner who can help resolve your issue promptly.
Thank you for your understanding, and we look forward to resolving this for you.
1 year ago Negative experience: Absolutely horrible management company. None responsive and expensive for lack of services and oversight within the community.
Thank you for your feedback. We are always working to provide exceptional service experiences for our home owners and would love to have the opportunity to turn this situation around for you. We are dedicated to a 24–48-hour response time, and as an executive team want to understand what happened.
We would appreciate being able to reach out to provide a better experience for you, as well as have a training moment for our team, but we aren’t showing your name as a current owner in one of our communities. If you could let us know your community by reaching out to us at escalations@vcmtexas.com, we would be grateful to assist you.
1 year ago Fantastic experience: M. Ramos and team was great remedying our concept. Responsive and timely to get things on track! Thank y’all again!
Thank you for your feedback, Christine! We are pleased to hear that we could assist in getting things on track. We appreciate your support and remain committed to working diligently for you. Please feel free to reach out if you need anything further.
1 year ago Fantastic experience: We have been using VCM for over a year now and I am extremely pleased with them. Our property manager is Jessica Lamport and she is always very responsive and on the ball! Sharon Davis is our director and she definitely keeps us in line. Her knowledge and advice is always welcomed and on point.
1 year ago Positive experience: I have worked with VCM Texas for several years. My experience depends on who is our account manager. Casey Herndon has been our manager for the past three years. She does a very good job of managing our community. I have been pleased with her. She has been promoted so now we have a new manager. I will review him later but initially Max seems to be thorough and competent. The internal operation of VCM can be frustrating at times. They really need to have folks dial in, email and the like from outside their company to review how their website, contact information and payment systems work. That is always a challenge, to see how the public interacts. Casey was/is very good at understanding those items. I hope they learn from her. Overall I would recommend VCM to another HOA is they are looking to change management companies.
1 year ago Negative experience: No communication at all. We have been sending emails for 2 weeks and spent several hours on hold only to not receive a call back. We have been handed from one rep to another with no results on a simple request.
1 year ago Negative experience: I have been trying to get pool cards for over 4 weeks now and not getting a response. Even after one week of them saying the cards were mailed cards have not been received. Very poor customer service
1 year ago Fantastic experience: I recently had a non emergency incident occurred and Lilly Porche who is our community manager, she understood well and taken required steps. Thank you.
1 year ago Negative experience: Since 2007 we have had several Management companies, good, less good, and everything in between. But NEVER anything as bad as VCM. The lack of customer service, the lack of management knowledge is out of the charts. The past 5 years has been a real nightmare in every single way. Maintenance of community is at its worse ever and they do not care. The community manager has been change several time and is getting worse every time. The current one is the worst so far. Terrible management company. Get away from them while you can. Owners finally are meeting to discuss looking to switch.
2 years ago Negative experience: This company does not check to see if they manage a property once the order is received. They wait 9 days to then say, we don’t manage this property!! This puts the clients at risk of being out of compliance with the Contract and can make them lose a deal. It is unacceptable! Review the order once it’s received and kick it back the within 24-48 hours if the property is not managed by this company! Now the client has to pay a rush fee with another company in order to stay on compliance or risk losing their deal. Not cool!!
2 years ago Fantastic experience: My wife and I moved to this wonderful community to retire near our children~2yrs ago from Colleyville. Today, I want to give a shout out to our HOA who took the lead in green land management around our property. In particular Angela Sitter, administrative branch, remained proactive in updates the board made with respect to the over grown, dried, dead, broken trees which were a hazard for all good reasons. Thank you, Thomas Carrell MD
2 years ago Negative experience: It’s so hard to reach someone on the phone, the system is always glitching. I have filed the automatic withdrawal sheet 3 times and I have to call every quarter because there is an error. One time they double charged me. When I call I get different answers from representatives. The worst company I wish my neighborhood would get a different HOA
2 years ago Negative experience: It took a year and multiple e-mails to get my name corrected on my account and didn't get resolved until I sent an email stating that until my name was corrected to my legal name which is the same as my mortgage paperwork, I would not pay my HOA dues. That finally got someone's attention and 2 days after they fixed what should have never happened...I get charged for late fees and collection fees. I fail to understand why VCM's failure to pay attention to details and my multiple attempts to get the problem corrected has resulted in me being penalized.
2 years ago Negative experience: I really wish I could leave 0 stars. I lease a property in Princeton and this is the HOA management company. THEY WILL HARRASS THE HELL OUT OF YOU! They literally sent a notice 3 days after I signed my lease regarding my basketball goal being in the grass and not by the garage, meanwhile we are in the process of moving in so we hadn't placed the goal. But my neighbors have two basketball goals at the end of the driveaway and the kids play full court basketball in the road! They keep sending a notice to my landlord about trash receptables but using the same old picture from months ago! Meanwhile all the other neighbors have their trash cans everywhere and they aren't bothered at all. I literally sent an email with photos of the other neighbors who trash cans are always in the wrong location and mine is inside the garage! DO NOT RECEOMMEND THIS COMPANY AT ALL!
2 years ago Fantastic experience: Elvia (Resale Specialist) was amazingly quick in her response to the question(s) that I had. She was professional and kind. Made the process of acquiring the information that I needed much easier. Nice to see people truly love what they do.
2 years ago Negative experience: Selective Enforcement of community bylaws VCM rep send defamatory of character email to peers / included us in error. Poor communication / follow up
2 years ago Negative experience: Incorrectly invoiced two times, only been billed twice. Extremely slow to respond to email. Incompetent staff replying to emails. O response whatsoever to required requests to paint/landscape. Cannot recommend. Advise avoiding these parasites.
2 years ago Negative experience: Does not manage HOAs well. Managers often have to call others in the company to problem solve. We had issues with lying about when they discontinued our app as well as having communicated with homeowners. This company does not follow Texas Property Code Statues, does not do due diligence to select vendors that provide services at reasonable prices, does not honor 24hr response time stated on website.
Thank you for your response. While we do strive to answer emails and phone calls within 24 hours, often times managers are in the field completing inspections, meeting with vendors, etc. That said, there are many avenues to reach someone here at VCM should the manager be out. We have emailed you separately regarding the above issues and hope that you and our team can come to a resolution.
2 years ago Fantastic experience: I have always had a great experience. When resale cert is requested, consistent communication is always had and a quick turnaround.
2 years ago Fantastic experience: Maria and Tamisha at VCM were extremely helpful in assisting me with a document I needed for my property. Thank you for your assistance!
2 years ago Fantastic experience: VCM is the best management company that I have worked with. I love that I can contact Maria with an issue and it is resolved quickly & timely. Thanks Maria I really appreciate your help.
2 years ago Fantastic experience: I am wanting to share my heartfelt thanks to Dominique Miller for great customer service. I will not go into details about my situation. I will say I had a request in to my HOA to have some work done. I waited 30 days for a response and was denied because all but one were not concerned about doing their job. I called in very upset because I was just waiting to know the status of my request.. I was transferred to Dominique. She was a little busy at that moment but she assured me she would call right back. Amazingly she called and we talked about my situation. She was so personable and had such a caring spirit. She went to work on my behalf. She talked to her supervisor and they were able to get things going again. Thank you again. You are # 1 in my book. Thank you and your supervisor for going the extra mile.
2 years ago Negative experience: They get 1 because I cannot leave a 0! Worst management company communication I have ever encountered! No way to communicate by one single line they post, they do not answer emails. I moved into a new home and I am still waiting for my pool access keys after requesting them 3 weeks ago!
2 years ago Fantastic experience: My experience with Vision Communities Management has been great! Especially dealing with Elvia. She made my transition super easy and fast. I was able to get all the information I needed to get access to the Community Portal.
2 years ago Negative experience: Has got to be the worst HOA management company I have ever experienced. Trash in the neighborhood has fallen on deaf ears. Now there is an 18 wheeler parked in the neighborhood. Do these people ever drive out to a neighborhood they manage? Sprinklers have been off for so long in the community park that the grass, landscaping and now 13 trees are dead or dying.
2 years ago Negative experience: Extremely extremely disappointing shady services this HOA company provides. It's a torture to be working with them.
2 years ago Negative experience: I love that all these glowing 5 star reviews are from vendors they work with and not actual homeowners that have to live with this horrible company. It’s extremely showing when you have to have people that you don’t manage write fantastic reviews to try and negate the actual reviews. This company has a serious lack of communication with their homeowners. As a US Disabled Veteran it’s triggering to receive constant notifications about weeds that are not present and can never get anyone to discuss where said weeds are, because the picture sent in shows just grass. But 40+ other homeowners with real yard issues receive no notifications. You begin to wonder if it’s due to being a disabled veteran or in a biracial relationship that is the cause of the constant harassment. It’s turned our dream home into a nightmare and I hate living in this house and community. This company is garbage and should never be allowed to run communities. Still wondering where funds for the “pool and pool maintenance” that was never built went . And the tiny community gym is never open. Why do I have to pay to rent equipment that I can’t use.
2 years ago Fantastic experience: I am one of your Santa’s that work the last two years at the two of your properties VCM and already scheduled to come again this year! Cannot say enough about Danielle Shepard she sure does know how to keep things organized and running smoothly
2 years ago Fantastic experience: Great customer service from Eddie Garcia of VCM. I found them to be professional and always provided a quick response to my inquires. If you are looking for a management company for your HOA I highly recommend Vision Communities Management.
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