Specialized Property Management Dallas

Thank you so much for your kind words and for trusting Specialized Property Management over the past 5+ years! We truly appreciate the long-term partnership. It’s wonderful to hear that Garrett George has been responsive and helpful in successfully leasing your property over the years, and that his insights into the local market have been valuable to you.

We’re also thrilled to hear that Jessica has taken such great care of you and your property while working closely with your tenants. Providing attentive service and strong communication is exactly what our team strives for every day.

Thank you again for your continued trust and partnership—we truly appreciate you!


Specialized Property Management

Thank you so much for your kind review!

We understand that renting a home for the first time — especially through an agency — can come with a lot of steps and paperwork, so we’re glad to hear that our team was able to help make the process smoother for you. Providing timely responses and clear guidance is very important to us, and it’s wonderful to know that your questions were addressed along the way.

We truly appreciate you taking the time to share your experience and are grateful to have been part of your first home rental journey. Wishing you all the best in your new home! Thank you, Specialized Property Management

We’re thrilled to hear that your experience with the Specialized Property Management team has been smooth and enjoyable. Our team truly strives to be friendly, knowledgeable, and helpful every step of the way, so your kind words mean a lot to us.

We’re also glad you found a great variety of properties to choose from — helping our residents find the right home is always our goal!

Thank you again for your support and for trusting us. We’re always here if you need anything! Thank you, Specialized Property Management

Thank you so much for your kind words and recommendation!

We truly appreciate you recognizing our commitment to staying organized and always keeping our clients’ best interests at the forefront. Providing peace of mind to our investors and ensuring their homes are well cared for is exactly what we strive for every day.

Thank you for trusting Specialized Property Management — we’re grateful for the opportunity to serve you!

We truly appreciate you recognizing Garrett, Jessica, and Marco for their communication and responsiveness. Providing professional, timely support is always our goal, and it means a lot to know that reflected in your experience.

We’re grateful for the opportunity to work with you and look forward to continuing to support you! Thank you, Specialized Property Management

We’re thrilled to hear that you’ve had such a positive experience working with Jessica and the team. She truly takes pride in being helpful, responsive, and maintaining clear communication, so it’s wonderful to know that it’s making a difference.

We appreciate your partnership and look forward to continuing to streamline projects together!
Thank you, Specialized Property Management

Thank you so much for this incredible review!

We’re truly grateful for the opportunity to work alongside you on multiple projects. Hearing that Jessica and the entire team have made such a positive impact means the world to us. Her responsiveness, dedication, and genuine care for both clients and vendors are exactly what we strive for every day.

We deeply value our vendor partnerships and are excited about continuing to grow and succeed together for many years to come. Thank you again for your trust and kind words!

Thank you, Specialized Property Management

Thank you so much for the wonderful feedback!

We’re thrilled to hear that your experience has been professional and seamless. Jessica will be so happy to know she made such a positive impression — they truly care about building strong, collaborative relationships.

We sincerely appreciate your partnership and your kind words. Thank you for taking the time to share your experience!

Thank you, Specialized Property Management

Thank you so much for this incredible feedback!

We’re proud to hear that Joseph’s problem-solving skills and communication continue to stand out. Whether it’s addressing a minor repair or navigating an unexpected onsite issue, he truly embodies the responsiveness and professionalism we strive for every day.

It means a great deal to earn your trust as a vendor partner, and we’re grateful for the strong working relationship we’ve built together. Thank you for the high recommendation and for being such a valued part of our team’s success!

Thank you, Specialized Property Management

Thank you so much for your kind words and for taking the time to share your experience!

We truly value our preferred vendor partnerships and are grateful for the trust and collaboration we’ve built together. Providing clear communication and maintaining a high level of professionalism are standards we hold ourselves to every day, so it means a great deal to hear that reflected in your experience.

Thank you again for your recommendation and for being such a valued partner!

Thank you, Specialized Property Management

Thank you, Ryan, for your 5-star review! We’re glad to hear our team provided clear communication and made your move-in process smooth and efficient. We appreciate your feedback and are happy to have you as a resident. If you need anything or have questions in the future, we’re here and happy to help.

Specialized Property Management

Thank you, Jim, for sharing your experience! We’re thrilled to hear Jeremy made the sale of your home smooth and stress-free. Your kind words about his professionalism, responsiveness, and dedication mean a lot to us. We appreciate your recommendation and are grateful for the trust you placed in our team.

Specialized Property Management

Michael,

I want to sincerely apologize for the frustrations you've experienced with our office and thank you for bringing them to our attention. I’ve reached out by phone and left a voicemail, and I’m also sending this email in hopes we can connect directly. My goal is to be a resource for you moving forward and help improve your experience with us.

We are committed to providing every tenant with a positive experience and are always looking for ways to do better. Our leasing and applications teams work hard to clearly communicate all fees up front, and we continually seek to make fee information as visible as possible. If there are ever questions or concerns about fees, our team is available to provide clarification and support.

Our maintenance team addresses concerns promptly and coordinates repairs based on both tenant and vendor availability, so that appointments are convenient for everyone involved. Based on our records, your maintenance items have been addressed. I do apologize that your move-in process was not as smooth as it should have been.
Regarding HOA fees, I’ve reviewed your account and understand your concerns. Our leasing team has shared that if you believe any violations are incorrect, you have the option to dispute them directly with the HOA.

I hope you’re willing to connect so we can discuss your experience in more detail and find the best way to support you as a tenant. Your experience did not reflect the high standards we aim to uphold, and we regret any difficulties this has caused. Please be assured that the entire team here is committed to providing professional and reliable service.

If you have any further questions or if there’s anything else I can assist you with, please let me know. I’m here to support you.

Specialized Property Management

Murad, thank you for your thoughtful feedback and for being a valued resident with Specialized Property Management. We’re always looking for ways to improve the experience for our residents, so your comments about both the positives and areas for improvement are very helpful.

We understand your concerns regarding online rent payment fees and the maintenance request process through Meld. While we don’t control third-party payment fees, setting up direct payment through ACH may be a more cost-effective option—please let us know if you’d like assistance with this. Meld is designed to streamline maintenance requests, though some repairs can take additional time, especially when owner approval is needed. We appreciate your understanding.

Your recognition of our Dallas office staff means a lot to us. If you have any questions or need support, please reach out to us at support@specialized247.com. We look forward to continuing to serve you and making your experience as smooth as possible.

Specialized Property Management

Sook, I want to sincerely apologize for any frustration you’ve experienced with our office. Thank you for taking the time to speak with me directly about your concerns—we value your feedback and take these matters seriously. It is our mission to provide every client with a positive experience, and we regret any difficulty this situation has caused.

The leasing process can sometimes take longer due to factors like overall market conditions and property location, which can impact how quickly a home rents. We understand this was disappointing and not what you expected. Please be assured that we are committed to protecting our owners' interests and follow a thorough screening process—including background and credit checks, income verification, and rental history—to place qualified tenants. While we do our best, even well-screened applicants may face unexpected financial or personal hardships during their tenancy.

Our maintenance team assessed the unit after move-out and charged the tenant for cleaning and removal of belongings based on our evaluation. While some normal wear and tear is always expected, we recognize this situation left you with additional challenges and expenses, and I apologize for that.

This is a complicated business at times, but please know we are always working towards the best possible outcome for our clients. Your experience does not reflect the standards we set for ourselves at Specialized Property Management. We are reviewing your feedback internally to improve our processes and outcomes moving forward. If you have further questions or need more support, please reach out—our team is here to help.

Specialized Property Management

Ann, thank you for taking the time to connect with me directly and share your concerns. I want to sincerely apologize for any frustration this experience has caused. Our goal at Specialized Property Management is to provide every tenant with a positive experience, and I regret that we missed the mark for you.

Our team works hard to deliver professional, reliable, and transparent service, but we understand how important clear communication is—especially around key matters like fees, deposits, and renewals. Our deposit alternative program is intended as a resource to help tenants manage move-in costs by providing monthly payments towards a deposit instead of an upfront lump sum. We recognize that details about this program and renewal terms can sometimes be easy to overlook within lease documents, which often contain a lot of information.

We have taken steps to ensure that important details—such as rent increases and deposit options—are highlighted and stand out more in our renewal communications. Our renewal documentation outlines options related to rent adjustments, whether renewing for another year or transitioning to a month-to-month term.

Your experience does not reflect the high standards we work hard to uphold for our tenants. Please be assured that I and the rest of our team are committed to providing all residents with professional, dependable service. Your feedback is valuable and will help us continue refining our processes to better serve our tenants in the future.

If you need assistance moving forward or have further questions, I am here to help.

Specialized Property Management

Aaron,

Thank you so much for your 5-star review! We’re grateful for your feedback and appreciate you highlighting Garrett and Joseph’s responsiveness throughout your leasing process. Our team is always here and happy to help with any questions—big or small.

Thanks for choosing us.

Specialized Property Management

Rachel,

Thank you for taking the time to speak with me in depth about your experience and for sharing your feedback here. We’re genuinely sorry for the difficulties you encountered during your leasing process, and we understand how frustrating it can be when communication doesn’t meet expectations—especially before move-in.

After speaking with you, I understand that our maintenance team has offered great support, and our entire SPM team is committed to continuing that level of service moving forward. We hope you’ll see a positive difference from here. Your honest input about the leasing experience helps us identify where we need to do better, and we take this seriously as we work to improve our service.

If you need any assistance during your tenancy, you can always reach out to our team at support@specialized247.com. You also have my direct number as another layer of support.

We’re happy to have you as part of our community, and we appreciate you choosing Specialized Property Management. Thank you again for your feedback—we’re committed to earning your trust.

Specialized Property Management

Christy, thank you for taking the time to share your experience. At Specialized Property Management, we strive to provide transparent and fair service to all applicants, and I sincerely apologize for the frustration and confusion you and your clients encountered during the application process for this property.

I understand how difficult it can be to navigate unclear communication, especially when your clients have submitted documentation and are waiting for timely updates. For clarity, our applications team does communicate any outstanding requirements by email, and in this case, there were still documents needed from your clients to complete their applications. Additionally, after our initial offer, you inquired about your clients’ chances of securing the property. Please note, eligibility can only be determined once a complete application is fully processed, which may have contributed to the confusion. I apologize for any lack of clarity around these steps.

Please know that I have reached out to you directly by email to address these concerns in detail and offer a solution. If you would like to discuss further, you are welcome to call me at 469-991-5848 or reply to my email if more convenient.

We take these matters seriously and want every applicant to feel they are treated fairly. Thank you again for bringing this to our attention—your feedback is important to us and helps us improve our processes. We are committed to making this right.

Specialized Property Management

Thank you for sharing your feedback, Litzy. I understand the frustration you’ve experienced and appreciate you taking the time to speak with me so I could help address your concerns. It’s our goal to provide every tenant with a positive experience, and I apologize that we did not meet those expectations in your case.

I’m sorry for the issues you faced not only with the utility bill, but also with maintenance and communication. After reviewing your situation, it appears there was an error with the utility bill, and our team has taken steps to get this reimbursed for you. We take feedback like yours seriously and always use it as an opportunity to continue improving our service.

Since we no longer manage the property and the owner now holds the deposit, any further disputes—including questions about deposit deductions—will need to be addressed directly with the owner. Our team has provided their contact information so you can reach out to them directly.

Your experience did not reflect the standards we strive to uphold for our tenants, and I sincerely regret any difficulty this caused. If there is anything further I can do to assist, please reach out directly.

Specialized Property Management

Travarus,

I sincerely apologize for any frustration you’ve experienced with our office. I have reached out by phone and email in an effort to assist and help resolve your concerns. We are committed to providing every tenant with a positive experience, and I hope we can work together toward a satisfactory resolution.

After reviewing your situation, I’d like to clarify a few important details about our process. Our deposit requirements are determined by an application scoring system that considers factors such as credit, rental history, and background checks. In some cases, if the standard criteria aren’t fully met, a higher deposit is required to offer approval—rather than a full denial. While we recognize this can be disappointing, our goal is to offer fair opportunities while also protecting both tenants and property owners.

Our policy requires that all lease documents are signed and initial payments are submitted within the timeframe outlined in your approval email. This process ensures fairness to all applicants by making properties available only to those who have completed the necessary steps in a timely manner. If these steps aren't completed within the designated window, the application is closed and the property is released to other interested renters.

If you choose to move forward at a later date, we can offer a new lease if the unit is still available. Your application remains valid for 30 days from the original submission. Our leasing coordinator was able to share these details by email and was also able to connect with you by phone to directly answer your questions and address your concerns.

I understand that these policies can be challenging, especially when you’ve put significant effort into your application. Your experience does not reflect the high standards we strive to uphold, and I regret any difficulty this has caused.

We are committed to providing professional, reliable service. Please contact me directly if there’s anything further I can do to help or if you’d like to discuss your application or options moving forward.

Specialized Property Management

Linzie, thank you for taking the time to speak with me directly and for sharing your feedback. I appreciate the opportunity we had to connect by phone and discuss your concerns in more detail.

At Specialized Property Management, our goal is to deliver clear communication, reliable support, and a positive experience throughout your time with us. I recognize there were areas where we fell short of these expectations, and your input is important as we work to improve our service moving forward.

If you need additional support, I am available as a resource—please feel free to call or text me at 469-991-5848 if there’s anything you need. We value your business and are dedicated to ensuring you have a better experience going forward.

Specialized Property Management

Leonard, I want to sincerely apologize for any frustration you've experienced with our office. Thank you for taking the time to discuss your concerns with me. We are committed to providing every tenant with a positive experience, and I hope that after our conversation—and now that you have my direct contact information—we can improve your experience moving forward.

After looking into your situation, I understand that the insurance verification process has been especially frustrating. As we discussed, LeaseGuard support has sent the final feedback and instructions by email. The remaining step now requires action on your side with your personal insurance company, using the information that was provided.

We work hard to uphold high standards for our tenants and truly regret any difficulty this has caused. Please be assured that both myself and the rest of the team are dedicated to providing professional, reliable service. If there is anything further I can do to help or address your concerns, please reach out to me directly.

Specialized Property Management

Thank you for sharing your feedback. I’m truly sorry to hear about your frustration and that your experience has not met your expectations. Our goal is always to provide a level of service that meets—and exceeds—what our residents deserve. I’m unable to look into your account based on the information provided here, but I’d be more than happy to connect directly so I can better understand your concerns and work toward a resolution. Please feel free to reach out to me at 469-991-5848. I look forward to the opportunity to assist you.

Specialized Property Management

Reagan,

I want to sincerely apologize for the frustration and inconvenience you’ve faced with the microwave replacement process and the delays in resolving your maintenance requests. We understand how difficult this has been, and your feedback is important to us.

At Specialized Property Management, we hold ourselves and our vendors to high standards for timely and effective service. In this particular case, it’s clear that repeated vendor errors and complications with product availability led to an extended and unacceptable timeline for resolution. While some of these mistakes fell outside our direct control, we take full responsibility for ensuring a better resident experience and for following up persistently on your behalf.

Throughout this process, our team—especially your maintenance coordinator, John—has made continued efforts to coordinate repairs, communicate updates, and escalate when progress stalled.
Unfortunately, what began as a straightforward appliance replacement evolved into a more complex issue due to discontinued products and the need for a custom trim solution.

We recognize that timely communication and follow-through are essential, and we regret that your experience did not reflect the standards we strive to uphold. In response, we have transitioned to working with a different vendor and are actively moving forward to bring this matter to a close. Our goal remains to provide reliable, professional service—even when challenges arise—and to restore your confidence in our management.

If you have any outstanding concerns or need further assistance, please reach out directly—we are committed to seeing this through to a satisfactory resolution. Thank you again for your feedback, which helps us improve, and for your patience throughout this process.

The Specialized Property Management Team

Paige,

I want to sincerely apologize for the frustration you’ve experienced with our office and the extended delays in getting this resolved. Thank you for taking the time to speak with me about your concerns. I understand these ongoing delays in fully addressing your maintenance request have been very frustrating, and I’m hopeful we are now moving in the right direction.

At Specialized Property Management, we hold our vendors to high standards and trust they will handle work orders promptly and effectively. In looking into your situation, it’s clear the delays were primarily due to the vendor, which unfortunately fell outside of our direct control. However, I fully understand how these setbacks have affected your confidence in our service, and I’m truly sorry for the inconvenience caused.

John, your maintenance coordinator, has made consistent efforts to coordinate repairs and address your concerns, but I recognize that the lack of resolution from the vendor led to ongoing frustration. Please know that leaving residents feeling unsupported is never acceptable, and your experience does not reflect the standards we strive to maintain.
With regard to the appliance issue, I’m glad we were able to resolve the main concern with the appliance itself. However, due to discontinued products, some additional steps are needed, including creating a custom trim to ensure a proper fit and finish. While what initially seemed like a straightforward fix ended up being more complex and time-consuming than expected, our team remains committed to reaching the best possible outcome for you.

Timeliness and communication are essential. We have moved forward with a different vendor and are hopeful this will finally bring your issue to a close.

Please be assured that both myself and the entire Specialized Property Management team are dedicated to providing reliable, professional service—even when challenges arise. If you need further assistance, don’t hesitate to reach out. Your satisfaction is important to us, and we remain focused on regaining your trust.

Specialized Property Management

Eraj,

I sincerely apologize for your frustration and regret the experience you've described. We genuinely appreciate you bringing these issues to our attention, as your feedback helps us identify where we need improvement.

At Specialized Property Management, we strive to provide clear, responsive communication and transparent billing processes, and I am very sorry that we've fallen short in meeting those standards for you. Regarding your concerns about responsiveness and follow-up, we recognize how critical prompt and consistent communication is—especially for out-of-state owners—and we're actively working to enhance this through our Asset Management program.

Our Asset Management initiative assigns each owner a dedicated Asset Manager, who serves as your primary point of contact. Their specific role is to advocate for you internally, promptly address your inquiries, provide clarity on any billing or accounting questions, and escalate concerns across departments to ensure you're kept informed throughout the resolution process. I understand this has been an area of concern in your case, and I want to assure you we're committed to significant improvements.

As for tenant placement, our leasing team follows a thorough screening process, including detailed credit checks, criminal background checks, eviction histories, rental verifications, and income/employment confirmations. Our goal is always to place qualified tenants who will maintain your property responsibly and reliably fulfill their lease terms. Currently, your property does have a tenant placed, and the Maintenance Coordinator has additionally reached out directly to help clarify details and assist with any outstanding questions or concerns. I’m truly sorry if your experience hasn't matched these expectations. We will review your situation closely to determine how we can better align future leasing outcomes with your standards and ours.

I've personally reached out to you by phone and email to discuss your concerns directly and explore potential resolutions. I would greatly appreciate the opportunity to speak with you further, understand your needs more clearly, and work together to resolve any remaining issues.

Thank you again for your candid feedback, Eraj. We look forward to connecting soon and are committed to regaining your trust.

Specialized Property Management

Thank you, Mohamed, for sharing your experience and for the 5-star review. We’re glad to hear that Aaron and our team provided clear communication and a smooth onboarding process. At Specialized Property Management, we strive to deliver professional, responsive service every step of the way. We appreciate your trust in us and look forward to continuing to support you.

Specialized Property Management

Joshua, thanks so much for your 5-star feedback! We're glad to hear that our communication and execution have met your expectations, and we're pleased we could find tenants for you quickly. Mike, Niño, Angel, and Garrett will be happy to know their efforts are appreciated. We look forward to continuing to work with you.

Specialized Property Management

Oziel,

I sincerely apologize for the frustration and inconvenience you’ve experienced with our office. Thank you for taking the time to speak with me directly—I appreciate the opportunity to fully understand your concerns so we can address them appropriately.

Your experience does not reflect the standards we set for ourselves or the service we are committed to providing every client. I regret any difficulty this situation has caused and want to assure you that our maintenance manager is now personally involved to ensure your outstanding projects and property concerns are addressed promptly and to your satisfaction.

We take your feedback seriously and are focused on making improvements so situations like this do not happen again. Our entire team is dedicated to providing professional, reliable service, and I am here as an additional resource to support you.

Please feel free to reply to my email or contact me directly at 469-991-5848 if there’s anything further I can do to make things right.

Thank you for sharing your feedback and giving us the opportunity to resolve these issues.

Specialized Property Management

Jennifer,

Thank you for taking the time to share your feedback about your recent experience. First, we sincerely apologize that your interactions with our team did not meet your expectations. We strive continually to provide clear communication and superior customer service, so it's disappointing when we fall short.

After reviewing your account in detail, I understand there were challenges and frustrations throughout your application process. Our records confirm multiple contacts between you and our applications team. However, I recognize that factors like connectivity issues due to your remote work circumstances added difficulty to the situation. To accommodate this, our leasing coordinator proactively offered email communication as an alternative method to ensure timely responses and convenience within your busy schedule. Additionally, our team offered a set scheduled time to connect directly, aiming to ease the communication difficulties you were experiencing.

Regarding the income verification requirement—while I completely understand how requesting a full year of rent in advance may feel inconvenient or frustrating, please know our policy is in place solely to protect our property owners and all parties involved. Although self-employment presents unique circumstances for verifying income stability, we must take responsible steps to help ensure consistent rent collection through the lease term. While I acknowledge you provided tax returns, our policies require additional assurance in these situations, typically in the form of upfront payment. The rental application also outlines information regarding fees and requirements clearly, but I understand this can be a lot to review, especially during a relocation.

I genuinely appreciate you taking time to connect with me and share your perspective and concerns directly. Feedback like yours is incredibly valuable and helps us grow and improve our processes. We remain committed to being professional, reliable, and transparent in what can sometimes be a complex business. If you ever wish to discuss further or if there’s any additional assistance we can provide, please feel free to reach out directly—I’m here and happy to help.

Thank you again for giving us the chance to hear your experience and better ourselves for the future.

Specialized Property Management

Jacquanna,

I sincerely apologize for your frustration and the experience you've described—this is definitely not what we wish for our residents. After our recent conversation, I fully understand that connecting with our office recently has been challenging, and I'm very sorry for any inconvenience or disappointment this caused.

To clarify regarding maintenance charges: property owners typically fund approved repairs during the lease term; however, certain items may be identified as tenant-caused. In these situations, expenses are charged back to resident accounts during the next rent cycle. I know we previously coordinated a concession, and it appears that a later maintenance reimbursement offset this amount. I deeply regret if this was confusing or felt unfair in any way. If further clarification is needed, please reach out directly so we can thoroughly review this together—I want to ensure you're comfortable with the explanation provided.

We provide amenities intended to enhance the resident experience and I'm truly sorry if you feel these have not met your expectations. Regarding your concerns about vendor behavior, we partner only with reputable and professional service providers. However, I sincerely apologize if their professionalism did not align with our standards during your interactions. Your concerns will be promptly addressed internally to ensure improvement moving forward.

Again, I'm here personally to help resolve these concerns and improve your experience. You have my direct contact information and I'm happy to assist if you would like to discuss this further. Thank you again for your feedback—it helps us continually improve.

Specialized Property Management

Brian,

I sincerely apologize for your frustration and the difficulties you've experienced. This is certainly not the kind of experience we aim to provide our property owners, and I appreciate you bringing this to our attention.

We understand how stressful tenant-related issues can be, and I'm sorry you've dealt with these complications. Our company follows a rigorous tenant screening process, which includes thorough background checks, credit history analysis, rental references verification, and eviction history searches. In certain scenarios, however, tenants may already occupy the property as "takeover" tenants prior to our management. While no screening approach or scenario can completely eliminate all risk, our methods are carefully designed and consistently applied to select reliable tenants who meet strict qualification criteria.

Regarding the security deposit issue you mentioned, I'd genuinely like to look into this further and clarify any questions regarding third-party options such as security deposit alternatives, as well as confirm the status of any funds due back to you. Your experience does not align with the high standards of transparency, timely communication, and accountability we strive to uphold at Specialized Property Management.

Unfortunately, I'm unable to identify your account from your username alone. I'd greatly appreciate it if you could contact me directly at 469-991-5848 so that I can fully investigate your concerns and assist you personally.

Please rest assured, our entire team remains committed to providing professional, reliable service and addressing owner's concerns promptly. Your satisfaction matters to us, and I’d value the opportunity to discuss your situation in greater detail.

I look forward to hearing from you soon.

Specialized Property Management

Ani,

Thank you for bringing this concern to our attention. We sincerely apologize for the frustration you've experienced. While we're unable to locate your name in our records as provided here, based on the information you've shared, we believe we've recently spoken directly about this matter. As discussed, it appears this issue was caused by an error with the postal delivery service, which mistakenly returned the mailing—originally addressed to the property—back to our office instead of delivering it to your provided address.

We completely understand how concerning and inconvenient this situation is, and we want to assure you this was never our intent. Upon becoming aware of this issue, we immediately took steps toward resolution and have communicated with you directly by phone and additionally via email to ensure clarity and support.

Our team is dedicated to providing professional, reliable, and trustworthy service to tenants and owners alike; however, in some rare occurrences, we unfortunately have to work through difficulties like these and hope you can understand.

If there is anything further we can do, or if you'd like to discuss this in more detail, please reach out to us directly. We genuinely appreciate the opportunity to resolve this with you.

Specialized Property Management

Thank you so much for your kind words and wonderful feedback! Providing exceptional support and professionalism is always our goal, and we're glad that was reflected in your experience. We appreciate the opportunity to serve you!

Specialized Property Management

Thank you, Rajasekhar! We're so happy you had a great experience with our team and felt fully supported throughout the process. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback!

Specialized Property Management

Abel,

Thank you so much for your kind words! We're delighted to hear that Mike has provided you with excellent service and that you're happy with our partnership. We truly appreciate your trust and look forward to continuing to serve you.

Thank you again!
Specialized Property Management

Hugo,

We sincerely apologize for the frustration you've experienced and appreciate you bringing this to our attention. At Specialized Property Management, delivering exceptional customer service is very important to us, and we regret we've missed the mark in your experience. Unfortunately, I'm unable to locate your contact information based on your review name alone, but I would greatly appreciate the opportunity to learn more about your concerns and work toward resolving them promptly.

Please reach out to me directly at 469-991-5848 at your convenience—I look forward to speaking with you personally and assisting however I can.
Thank you again for sharing your feedback.

Specialized Property Management

Tawab,

We sincerely apologize for the confusion and frustration this situation has caused. We understand that receiving a corrected lease after signing your initial renewal can be upsetting. Unfortunately, an error was identified on the lease you signed on March 27th, and we needed to reach out with the corrected version as soon as it was noticed.

Please know that we never intended to inconvenience you or create any unnecessary charges. The rent amount listed on the corrected lease is simply the same rate you previously paid; the property owner did not increase your rent during the renewal. We realize the delay between the original and corrected lease contributed significantly to your concerns, and we genuinely apologize for this oversight and miscommunication. Our renewal specialist has reached out to personally apologize, explain the details, and answer any questions or concerns you may have regarding this frustrating experience.

We greatly value your feedback and would welcome the opportunity to discuss this further and help clarify or resolve any remaining issues.

Specialized Property Management

Annalisa,

Thank you for sharing your feedback. I'm truly sorry that your experience has not met our usual standards, particularly regarding timely communication and updates on your maintenance requests. This is certainly not reflective of the streamlined service we strive to provide, and I completely understand your frustration.

I've reached out by phone and email hoping to personally connect and ensure we address your outstanding concerns promptly, including the dishwasher repair and air filters. I recognize there were initial issues that delayed your move-in date, and I sincerely apologize for any miscommunications or negative interactions you've experienced during that process. I'm glad our maintenance coordinator was able to coordinate with the property owner to resolve those initial delays and facilitate the cleaning prior to your move-in.

If you need assistance or clarification, our general support email (support@specialized247.com) will route your inquiries directly to the appropriate department, and you can always communicate with our maintenance team through the Property Meld system as well. Please feel free to use me as an additional resource here at Specialized Property Management if you have difficulty reaching someone directly in the future—I'm here to support you.

We genuinely appreciate your patience and value your feedback as an opportunity to improve. We look forward to resolving these matters quickly and improving your experience moving forward.

Specialized Property Management

Kelly,

Thank you for sharing your feedback. We sincerely apologize for the frustration and communication challenges you've experienced. Clear, consistent, and responsive communication is a core value at Specialized Property Management, and we regret that we've fallen short of meeting your expectations in this regard.

I genuinely appreciate you taking the time to communicate with me directly so I could better understand your concerns. To ensure our service consistently aligns with the high standards we strive for, we offer multiple channels to contact our team—including our support email, tenant/owner portals, the Meld platform, the chatbot available on our homepage, and our main office line. Additionally, we have implemented dedicated Asset Managers specifically tasked with ensuring timely communication, proactive updates, and prompt resolution of owner concerns.

Your experience has highlighted areas where we need improvement, and your feedback allows us to make meaningful changes moving forward. Again, we're truly sorry for the inconvenience and disappointment you've encountered. While we regret losing your business, we genuinely wish you the very best in the future.

Specialized Property Management

Baba,

Thank you so much for your kind words and fantastic feedback! We're thrilled you've had such a positive experience with our Specialized Dallas team. Mike, Nino, Angel, Garret, and the rest of us look forward to continuing to deliver great service and support as we manage your property. Thanks again for your trust and partnership—we appreciate you!

Specialized Property Management

Hailey,

Thank you for your 5-star review! We're thrilled that our prompt communication, knowledge, and responsiveness stood out. We appreciate your recognition of our efforts and look forward to continuing to serve you!

Best regards,
Specialized Property Management

Monique,

Thank you for taking the time to provide feedback on your experience with our company. We apologize for the frustration you've experienced with our office, and we regret that your experience did not reflect the high standards we work hard to uphold for our clients and tenants.

I want to thank you for taking the time to connect with me and allowing me to assist in making some of your concerns right. I've sent an email outlining the details of the proposed solution from our conversation, which I believe will resolve the matter to your satisfaction.

Please be assured that I and the rest of the team here at Specialized Property Management are committed to providing positive and smooth experiences, even in complicated situations. Although your time with our company has ended, we still value your feedback and appreciate the opportunity to make things right.

Wishing you the best, if there's anything further I can do to address your concerns, please reply to my email or contact me directly.

Best Regards,
Specialized Property Management

Hello Dara,

Thank you for sharing your feedback. We take client satisfaction seriously and wanted to take the opportunity to address your concerns.

According to our records, our team provided you with timely communication throughout the process. Even after you requested to terminate services due to your intent to sell, we continued to provide prompt updates, including expediting the move-out assessment to accommodate your family’s travel schedule and your efforts to make repairs and prepare the property for sale.

You mentioned that an issue cost you $600.00 and resulted in an eviction notice being sent to the tenant. We would like to clarify that there was an AC issue reported by the tenant back in 2022. Our maintenance team was in contact with both you and the tenant upon receiving the work order, which contributed to the tenant’s high electric bill. The only delay in addressing the issue was due to your request for a second estimate from your vendor, as you did not approve our vendor’s estimate. After receiving the second estimate from Lyon’s Air, you ultimately declined it and proceeded with the first estimate.

We understand that unforeseen events can create complexities, especially when coordinating with outside vendors. Despite these challenges, our team worked diligently to resolve the issue once we had your approval. Additionally, you, as the owner, agreed to and approved a concession to assist the tenant with their high electricity bill.

Regarding the eviction notice, we would like to clarify that the tenant was issued a Notice to Vacate (NTV) for nonpayment of rent. This notice is only sent when rent is unpaid, as outlined in the lease agreement. It is our policy to issue this notice if the tenant has failed to pay rent, as it is required should we need to proceed with filing for eviction, which did not happen in this case.

Our Director of Operations reviewed your concerns and provided a comprehensive response. After careful consideration, he found no error or issue that would warrant compensation.

Again, we are sorry to hear about your dissatisfaction, and we wish you all the best moving forward. Thank you for your time.

Best regards,
Specialized Property Management

Jazmyn,

Thank you for taking the time to share your feedback. I sincerely apologize for any frustrations you've encountered with our office. Your experience does not reflect the high-level service we strive to provide.

We acknowledge the maintenance and communication issues you've faced. While maintenance can be a challenging aspect of renting, please know that we are working diligently to create the best possible outcomes. We understand how frustrating this can be, but we're committed to providing you with professional and reliable service.

We have taken action to ensure your non-cosmetic repairs are addressed promptly to find solutions as quickly as possible. We've engaged multiple vendors to ensure the work meets your expectations. Additionally, we're addressing cosmetic issues, which the assigned vendor is aware of. While we're working to handle all work orders promptly, our contractor's scheduling has been impacted by recent weather conditions, prioritizing urgent requests and resulting in some delays.

Thank you for your patience and understanding as we work to improve your experience. I've reached out via email to provide my direct contact information as an additional support channel. Although we cannot control the owner's decision regarding your lease termination request, we're committed to ensuring our future service meets the high standards we strive for.

Please feel free to reach out to me directly if you need further assistance or have any questions.

Best regards,
Specialized Property Management

Thank you for sharing your experience! We’re so glad to hear that Stephanie was able to assist you throughout the process and accommodate your requests. It’s wonderful to know that everything is going smoothly so far. We truly appreciate your trust and are here if you need anything moving forward!

Thank you so much for your kind words! We're thrilled to hear that Niño's professionalism and dedication have made a positive impact. We truly appreciate your recommendation and are grateful for the opportunity to serve you. If you need anything in the future, don't hesitate to reach out!

Thank you so much for your kind review! We’re thrilled to hear that your experience with Niño Cinco and Specialized Property Management has been so positive. We truly value your feedback and are excited to continue providing you with excellent service as we manage your property.

Thanks again for choosing us, and we look forward to working with you!

Best regards,
Specialized Property Management

Hello, Thank you for your thoughtful review! We're so glad to hear that Nino has been helpful in clarifying your owner statements and providing prompt, accurate responses to your questions. We truly appreciate your feedback and will make sure to share your kind words with him. If you ever need further assistance, don't hesitate to reach out!

Specialized Property Management

Mishay, Thank you for your positive review! We're thrilled to hear that our online leasing process was easy and convenient for you. It's great to know that it helped fit into your busy schedule. We’ll be sure to pass along your thanks to Stephanie and the entire management team. If you need anything else, we're always here to assist!

Specialized Property Management

Thank you so much for your kind words! We're thrilled to hear that Nino and Mike provided you with such a smooth transition and excellent service. It’s great to know that even from Northern California, the process felt seamless for you. We’re so glad you chose Specialized Property Management, and we truly appreciate your feedback and trust in our team. If you ever need anything in the future, don't hesitate to reach out.
Thanks again, and we’ll be here whenever you need us!

Specialized Property Management

Hi Lauren,

Thank you for sharing your feedback. We reached out to you via email to address your concerns, but unfortunately, we have not received a response. Please know that we take client feedback very seriously and always strive to provide excellent service and communication throughout the management process.

According to our records, you, as the property owner, were notified within 2 business days after the tenant submitted their notice of intent to vacate. Our leasing team processes notices in the order they are received, and the tenant returned possession of the property on the scheduled move-out date of 09/18. The move-out assessment was completed, and the report was sent to you on 09/24. As shown in our records, we have consistently communicated with you in a timely manner regarding all aspects of the process.

We also want to clarify the procedure regarding the make-ready work. Initially, you expressed concerns about covering the full cost of repairs upfront. Our standard procedure involves reimbursing the resident’s portion once their deposit is processed. However, since that arrangement did not work for you, we moved forward with approval for only certain parts of the estimate.

Upon reassessment, the same pending repair issues were identified. You have now provided approval for some additional repairs, but as per our standard policy, we are unable to fund the resident's portion of the make-ready costs. We can only proceed with the work for which we have received full owner approval and funding.

We sincerely apologize for any frustration caused by our policies and procedures. Please know that we follow these processes to ensure compliance with local and state laws regarding security deposit processing. We truly value your business and would love the opportunity to discuss any remaining concerns you may have. Our goal is to maintain the highest level of service, and we would hate to see you go.

Looking forward to hearing from you.

Best regards,
Specialized Property Management

Andrew,

Thank you for your wonderful review! We’re delighted to hear about your positive experience with Mike during your onboarding process. His professionalism, thoroughness, and excellent communication truly reflect our commitment to our clients. We appreciate your trust in SPM and look forward to continuing to support you!

Best, Specialized Property Management

Hello,

Thank you so much for your wonderful five-star review! We're thrilled to hear that you had a positive experience with us. Your kind words and feedback are greatly appreciated and serve as a great motivation for our team.

If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future.

Warm regards,

Specialized Property Management

Hello,

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your kind words and feedback are greatly appreciated and serve as a great motivation for our team.

If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future.

Warm regards,

Specialized Property Management

Deara,

I wanted to address the recent payment issues and clarify some points.
First, we apologize for the delay in our response. Google My Business was not allowing responses to go through on their end, and we are responding at the earliest opportunity provided by Google.

On August 3, 2024, you made a payment of $1,892.50, which was returned on August 7, 2024. We emailed you a notice about the returned payment on the same day we were notified. It can take 4-5 days for banks to process payments, which is why there was a delay.
You promptly paid through RentMoney that same day. Regarding the $30.00 charge from RealPage Services for NSF (Non-Sufficient Funds), please note that this fee is charged by the payment provider, not us.

On September 4th, you reached out wanting to make a payment but were still under restrictions due to the returned payment in August. In good faith, we submitted an OTC late fee waiver and allowed you to make the payment on the portal.

We strive to address all communications promptly and efficiently. Thank you for your understanding. We are always here to assist you. If you have any future questions or concerns, please never hesitate to reach out.

Best regards, Specialized Property Management

James, Unfortunately, we can't locate you within our system with the name you provided. We sincerely apologize for any frustrations or inconvenience you have experienced due to the switch from Simplebills. We would like to take this opportunity to clear up any misunderstanding regarding the utility transfer and rates. Specialized due to service complaints received by tenants regarding Simplebills, the decision to transition this service in-house began. At the same time, Simplebills notified Specialized that they had decided to transition out of single-family home accounts. Unfortunately, as you can imagine, this unforeseen event left SPM with less than ample time to negotiate rates. Still, Specialized contracted three (3) separate utility brokers to help seek out the best option for a provider and rate for our clients. During the timing of the transition from SimpleBills' account with Champion to Specialized began the war in Ukraine, economists attribute resulting in overall supply and demand issues across some of the hottest periods of the year. Please know that the current rate Champion offers don't correlate with the rate offered during the summer season. Unfortunately, Specialized has no control over the rate put forward by the provider. Unfortunately, we cannot re-bill any current or past invoices, but you are welcome to look for your own provider. We are also working with a couple of utility brokers to find the best options available to our residents, hopefully, better than what's publicly available due to our relationship with them. Once we have more information or options available, we will notify you promptly. There is no need to wait for us; if you'd like to proceed immediately with finding your own electric service, please do so. Again, we apologize for any frustration and inconvenience caused by the switch from SimpleBills, and our team is working hard to provide our client's alternatives.
Furthermore, we have recently worked with UtilityHound to help our clients find better than public rates and provide a $25.00 gift card. For your convenience, you can find the link to get started below. Please note that there is no obligation to utilize this complimentary service, and you're free to obtain the best service that suits your needs.
https://www.utilityhound.com/spm/ Thank you, Specialized Property Management

Xinmei Guo,

Thank you for sharing your feedback. We would like to address the concerns raised in your review.

At Specialized Property Management, we do not permit any tenant to allow their animal to soil the property. According to our records, our maintenance team dispatched a professional contractor to assess the floor and carpet. The contractor reported to both the owner and our team that no urine smell was detected within the home.
Please understand that while we manage properties, we do not own them. As such, we require the owner's approval to replace items like carpets. In this case, the owner approved and funded a full carpet cleaning and deodorizing after the assessment.

Our leasing and maintenance teams worked diligently to communicate with you regarding your concerns. Furthermore, the owner approved your request for early lease termination with a penalty of two months' rent, not three as stated.

We regret any frustration you may have experienced and wish you all the best in your future endeavors.

Sincerely,

Specialized Property Management

Ivonne,
Thank you for your feedback and rating! Here at Specialized, each department continually works to be accessible and provide sufficient communication to ensure all transactions are completed with accuracy and to our client’s satisfaction. In addition, we are committed to minimizing vacancy days with prompt, aggressive adverting and responding quickly to prospective tenants. Our leasing agent completed a detailed comparative market analysis to determine the best marketing price for your property and per our records, the property was leased above the CMA recommendation and leased within a week of the property being on the market; that is great news! The limit of occupancy is et by each City individually. Please know, our team is knowledgeable of and follows all fair housing and local laws to keep you, the owner and your investment protected. We sincerely appreciate your 5-star rating and will work to keep your trust and business for years to come. Please reach out to our team if we can be of any assistance. Thank you, Specialized Property Management - Dallas

Hi, Jay. Thank you so much for leaving us a stellar review!

Thank you so much for your kind words, Shaion0806. We really appreciate you taking the time out to share your experience with us.

Cheers,

Specialized Property Management - Dallas

Kaitlynn,

Thank you for reaching out and providing your feedback. We appreciate the opportunity to address your concerns and acknowledge the time you spent discussing this matter with our leasing manager, leasing coordinator, and quality assurance manager. Ensuring transparency throughout processes such as these is of utmost importance to us.

We would like to take this opportunity to clarify the situation and provide factual details regarding the ESA animal. As you communicated, you expressed dissatisfaction with your roommate's decision to obtain a dog, fearing potential negative impacts on yourself and your own dog. It's important to note that your roommate has provided a legitimate ESA letter from a qualified medical professional certified to practice in Texas. We can confirm that the provided documents are valid and not falsified, as you suggested.

Our office adheres strictly to all applicable local and state laws concerning ESA animals. Under these regulations, we are obligated to accommodate tenants who provide valid documentation demonstrating the necessity of an assistance animal. This legal requirement extends beyond personal preferences or concerns about potential risks associated with other pets.

Regarding your inquiry about early termination of the lease, our leasing team has repeatedly shared the terms of your agreement via email. We regret that these terms did not meet your expectations. Our records indicate ongoing efforts to communicate with you through both phone calls and emails following your initial concerns. At no point did we refuse communication or attempt to overlook your inquiries.

We take pride in delivering exceptional service while ensuring full compliance with legal standards. It is important to clarify that our commitment to adherence does not imply indifference to individual circumstances. We remain dedicated to serving you throughout your tenancy within the bounds of the law. We hope you can understand that there have been no oversights on the part of Specialized, and your review does not align with the facts.

If you have any further questions or unresolved concerns, please do not hesitate to reach out to us. We are optimistic that both your dog and the ESA dog can coexist harmoniously, and we look forward to supporting a positive living environment for all parties involved.

Thank you, Specialized Property Management- Dallas

Hi, Sally. Thanks for taking the time to share your positive experience. We truly appreciate it!

Thank you so much for your kind words, Siavosh. We really appreciate you taking the time out to share your experience with us.

Cheers,

Specialized Property Management - Dallas

Hi, John. Thank you so much for leaving us a stellar review!

Hi, Luis. Thanks for taking the time to share your positive experience. We truly appreciate it!

Hi, Maria. Thank you so much for leaving us a stellar review!

Hi, Denver. We are thrilled to learn that you had a positive experience with us!

Hi, Lemorn. Thank you so much for leaving us a stellar review!

Hi, Darwin. We are thrilled to learn that you had a positive experience with us!

Hi, Carlos. Thanks for taking the time to share your positive experience. We truly appreciate it!

Ralph,

Thank you for engaging in a candid discussion with our management team regarding your leasing experience. At Specialized Property Management Dallas, our goal is to harness technology to enhance our offerings, striving never to compromise the quality of support provided to our tenants. We extend our sincerest apologies for any frustration experienced during our online application process and the subsequent steps leading up to your move-in.
We acknowledge the inconvenience caused by the necessity to direct your queries to the appropriate department or team member. Our organizational structure is designed to ensure that you have access to specialized knowledge and tailored support across different service areas. Each unit within our operation is dedicated to refining their services to better meet your needs.

We regret to hear of any dissatisfaction arising from repairs not being addressed prior to your occupancy. It is important to note that while we aim to complete all requested repairs before a tenant's move-in, this aspiration is subject to factors such as obtaining owner approval, securing necessary funding, vendor schedule availability, and the procurement of parts and materials. We understand the importance of setting accurate expectations and apologize if this aspect was not communicated effectively.

To clarify the maintenance request process:

-Repair Ticket Submission: It's vital that repair requests are submitted through our system for efficient logging and tracking.
-Vendor Scheduling: Coordination with our designated vendor is necessary following submission for an initial evaluation.
-Quote & Approval: Certain repairs may require quotations and owner approval prior to commencement.
-Completing Repairs: With approval secured, we endeavor to complete repairs promptly.

We deeply regret any inconvenience these processes have caused. Rest assured, we remain at your disposal should further assistance be required. Your comfort within your home is of utmost importance to us.
Your feedback is invaluable, and while we're disheartened to learn of your feeling unsupported through our digital avenues, please know our core intent is to streamline communication and facilitate maintenance requests efficiently. We are committed to ensuring your living environment is comfortable and your concerns are addressed with urgency and care. Your comfort and satisfaction stand as our primary objectives. We thank you again for your feedback and look forward to the opportunity to improve your experience with us.


Warmest regards,

Specialized Property Management

Hello John & Isabelle,

Thank you for dedicating time to discuss your concerns with our quality assurance manager and relevant supervisors. We deeply regret any frustrations you may have encountered during our leasing process.

We understand your dissatisfaction with our security deposit alternative, Lease Guard. As previously communicated, the Lease Guard Security Deposit Replacement Program offers a contemporary approach to traditional security deposits. Tenants pay a one-time fee instead of a sizable deposit, covering damages and losses throughout their lease. The program benefits property owners by enhancing rental appeal, protecting against property damage, reducing vacancies, and simplifying the damage claim process.

Regarding the executed lease agreement, it's important to note that according to the Property Management Agreement, you have authorized Specialized Property Management to execute lease agreements on your behalf. This authorization streamlines the leasing process and ensures your property is rented efficiently, providing peace of mind knowing all aspects are handled professionally.

We extend our sincerest apologies for any sense of neglect you may have felt while attempting to contact Ari Lund, our COO. Please be assured that Ari highly values your communications. While overseeing company operations, it's never his intention to overlook correspondence from our valued property owners. Upon reviewing your call and email, Ari promptly forwarded your concerns to our operations team, which promptly reached out to address your concerns.

Nevertheless, we regret that our policies and procedures did not meet your expectations. We continually strive to provide a positive experience for all our clients. We wish you the best in your future endeavors!

Warm Regards, Specialized Property Management

Thank you so much for your kind words, Sean. We really appreciate you taking the time out to share your experience with us.

Cheers,

Specialized Property Management - Dallas

Hi, Jessica. Thank you so much for leaving us a stellar review!

Thank you for taking the time to provide feedback about your experience. We take all customer's opinion seriously and aim to address any concerns our clients and potential renters may have.
We've attempted to locate your information within our system using the name provided but unfortunately have not found a match, which makes it challenging for us to directly address the issues you've highlighted. As a property management company, it is important to clarify that while we manage the properties, we do not own them. As such, you have the option to rent a property "as is" or to continue your search for a property that meets your specific needs. Transparency, effective communication, and quality service are top priorities for us. If you could provide us with more details or an alternative name under which you might be registered, we would greatly appreciate the opportunity to investigate this further and provide assistance.

Potential renters and property owners can expect our commitment to continuously enhance our services. We understand the value of accessible support, responsive communication, and fair pricing, and we are constantly working to ensure these standards for everyone we work with. Please reach out to us directly so we can better understand and rectify your concerns at 407-698-3353.

Warm Regards, Specialized Property Management

Hello Denise, Thank you for updating your review based on our Quality Assurance Manager, Nena's resolution efforts. We sincerely apologize for any frustrations this has caused you, and we are happy to hear the matter has been resolved. We value your trust in us & we sincerely appreciate your business. Please reach out to our team if we can further assist; we are here for you.

Thank you,

Specialized Property Management - Dallas

Caroline,

Firstly, we want to express our appreciation for bringing your concerns to our attention. Communication is key, and we value your input as it allows us to better serve you.

Upon reviewing the issues you've raised, I'd like to provide a summary of the actions taken by our maintenance team:

On November 11, 2022, we received a work order regarding water seepage from the bedroom window seal. Our team immediately sought approval from the property owner and sourced a suitable service provider to handle the issue. The vendor confirmed that they sealed the exterior of the window trim to prevent further water intrusion.

A second work order about the same issue was received on February 7, 2023. Once again, our team promptly dispatched the original vendor to revisit the property and investigate the recurring problem. They applied fresh caulking and sealant around the window's exterior to improve its weatherproofing.

A final repair request related to the window leak was received on March 2, 2023. In addition to applying more sealant to the window, the vendor sealed all exterior cracks in the home's foundation surrounding the window, which thankfully resolved the issue.

We understand the frustration such issues can cause, and assure you that our maintenance team has been diligent in resolving these matters promptly on each occasion. However, please note that sometimes, due to various factors, an issue might not be fully resolved on the first visit.

Regarding the water services at your property, according to our records, there was indeed a brief disconnection on September 26, 2022, but service was restored the same day. This was due to the account transfer from Simple Bills to our company and the absence of an autopay setup with Simple Bills. As soon as our office was informed, our utility team rectified the situation immediately.

Lastly, when a lease agreement is signed with multiple parties, each tenant is jointly and severally liable for adhering to the terms of the lease. This means all tenants are equally responsible for any charges, damages, or unpaid rent that may occur during the tenancy. Similarly, upon termination of the lease, the security deposit refund is issued to all parties named in the lease agreement. This procedure is taken as a measure of fairness and legality, ensuring that all tenants involved have access to the returned funds, as they were all collectively responsible for meeting the conditions of the lease. If there is an internal arrangement between the tenants on how these funds should be divided, that would be handled directly between yourselves, as we cannot mediate those circumstances.

We sincerely hope that this communication has provided clarity on the issues you've brought to our attention. We want to extend our heartfelt apologies for any frustrations or inconvenience these specific events may have caused you. At Specialized Property Management, our commitment to providing a positive living experience for all our tenants is unwavering. We value your tenancy and aim to ensure that every aspect of your stay in one of our properties is handled professionally and with care. As you continue your journey, we wish you all the best in your future endeavors. Rest assured, our team remains at your service for any further queries or concerns you might have.

Please feel free to connect with our office at any time — we're here to assist you.

Warm Regards,

Specialized Property Management

Brian,

Thank you for providing your feedback, and we sincerely apologize for any frustrations you may have experienced due to a tenant occupying a property managed by our company. We understand the importance of addressing such concerns promptly and efficiently.

According to our records, our maintenance team has been in direct contact with you to discuss the situation. Please rest assured that our team is working diligently to find an appropriate resolution. We want to clarify that initiating eviction proceedings, as suggested, is not a simple process and must adhere to legal and regulatory guidelines. This procedure must commence with a lease violation, which has already been set in motion.

We take the tenant application process very seriously and conduct thorough background checks and vetting for all prospective tenants. Our primary goal is to ensure that we are providing a safe and secure living environment for every resident in our managed properties.

However, it is important to note that our vetting process, unfortunately, does not have the capability to predict or determine whether a tenant might cause issues related to noise or other disturbances. Our screening mainly focuses on financial stability, rental history, and criminal background checks.

We understand that there might be instances where a tenant causes noise-related concerns or disturbances in their living environment. It is essential to clarify that these situations are not a direct reflection of our company or the services we provide. As a property management company, we strive to maintain a safe and peaceful atmosphere for all residents within our managed properties.

Unfortunately, we cannot control every individual's actions or prevent unlawful behaviors. If you are experiencing any noise issues or suspect criminal activity in your neighborhood, we kindly ask that you contact your local law enforcement agency to report such incidents. They are best equipped to handle these situations and ensure the safety and well-being of all residents.

We appreciate your understanding, and please feel free to reach out to us if you have any further questions or concerns.

Best Regards,

Specialized Property Management

Hi, Jermaine. Thanks for taking the time to share your positive experience. We truly appreciate it!

Hi, Sebastian. Thanks for taking the time to share your positive experience. We truly appreciate it!

Hi, Christie. Thank you so much for leaving us a stellar review!

Angele,

We take our client's concerns very seriously. Unfortunately, we do not have the name you provided in our system as a client nor a record of a "abandoned" property under our management. Still, we want to get to the bottom of this to ensure we can resolve any issue you or the owner might have, so kindly reach out to our Quality Assurance Manager at 407-698-3353. She will be happy to help you!

Thank you, Specialized Property Management – Dallas

Thank you so much for your kind words, Frank. We really appreciate you taking the time out to share your experience with us.

Cheers,

Specialized Property Management - Dallas

Hello Aaron,

Thank you for your communication and for taking the time to speak with our Quality Assurance Manager about your concerns. She is working diligently on the resolution details discussed over the phone and in the follow-up email provided to you this morning. We sincerely apologize for any frustrations this has caused you. We would like to take this opportunity to clear up any misunderstanding regarding the utility transfer and rates. Specialized due to service complaints received by tenants regarding Simplebills, the decision to transition this service in-house began. At the same time, Simplebills notified Specialized that they had decided to transition out of single-family home accounts. Unfortunately, as you can imagine, this unforeseen event left SPM with less than ample time to negotiate rates. Still, Specialized contracted three (3) separate utility brokers to help seek out the best option for a provider and rate for our clients. During the timing of the transition from SimpleBills' account with Champion to Specialized began the war in Ukraine, economists attribute resulting in overall supply and demand issues across some of the hottest periods of the year. Please understand that our staff would never intentionally provide our clients with false information, and we regret that we made you feel as if you are being lied to; this is not our intention. As explained over the phone, seeing your bill is generated by the provider, we can't re-bill any current or past invoice. Instead, if you'd like to proceed immediately with finding your own electric service, please do so, and our team is here to help make the transition as smooth as possible for you. Again, we apologize for any frustration and inconvenience caused by the switch from SimpleBills, and our team is working hard to provide our client's alternatives. Please contact our office if there Is anything further we can do to address your needs. Thank you for your time, Specialized Property Management

Hi, Tj. Thank you so much for leaving us a stellar review!

Deniece,

We sincerely apologize for any frustrations you have experienced while renting a property we manage. We would like to take this opportunity to clear up any misunderstanding concerning your account. We regret you felt communication via email was not sufficient, but please understand that all communication must be in writing due to the deposit dispute; this avoids miscommunication and keeps presented solutions transparent during the dispute process.
Regarding the fees and utility guidelines associated with your lease agreement, All application guidelines and lease provisions are provided to each applicant/ tenant before submission. They are asked to verify their approval by checking the approval box and by applicant/ lease signature, which states your acknowledgment of the terms and agreement. We are committed to fair, affordable pricing for our services and communicating clearly, so there are no surprises or hidden costs. We apologize for any miscommunication you felt occurred during the onboarding process.
Per our records, our office facilitated an amicable solution for the deposit dispute between the owner and yourself. The settlement agreement was agreed upon and signed by you on October 14, 2022. With your agreeance to the terms of the settlement agreement, you have acknowledged the dispute to be resolved and not to place the Landlord or its agent in a negative light via newspapers, rating agencies, or media. Unfortunately, your review dated October 25, 2022, breaches the contract after the settlement agreement was executed. We hope you will do the right thing and remove the review based on your agreed-upon terms. If our team can further assist you, please do not hesitate to contact our office; we are happy to help! We wish you nothing but the best in your future endeavors.
Thank you, Specialized Property Management- Dallas

Hello Katie,
Thank you for your feedback, and we sincerely apologize for any frustrations or inconvenience you have experienced due to the switch from Simplebills. We would like to take this opportunity to clear up any misunderstanding regarding the utility transfer and rates. Specialized due to service complaints received by tenants regarding Simplebills, the decision to transition this service in-house began. At the same time, Simplebills notified Specialized that they had decided to transition out of single-family home accounts. Unfortunately, as you can imagine, this unforeseen event left SPM with less than ample time to negotiate rates. Still, Specialized contracted three (3) separate utility brokers to help seek out the best option for a provider and rate for our clients. During the timing of the transition from SimpleBills' account with Champion to Specialized began the war in Ukraine, economists attribute resulting in overall supply and demand issues across some of the hottest periods of the year. Please know that the current rate Champion offers don't correlate with the rate offered during the summer season. Unfortunately, Specialized has no control over the rate put forward by the provider. You're correct; the original communication didn't state the option to obtain your own provider; this policy has recently been implemented in the hope of providing our tenants with an alternative, and our team is here to help make the transition as smooth as possible for you.
Furthermore, we have recently worked with UtilityHound to help our clients find better than public rates and provide a $25.00 gift card. For your convenience, you can find the link to get started below. Please note that there is no obligation to utilize this complimentary service, and you're free to obtain the best service that suits your needs.
https://www.utilityhound.com/spm/
Regarding the move-in, per our records, a move-in assessment was completed at the property, along with the residential lease inventory and condition form completed by you, the tenant. Upon review, neither the move-in inspection nor the condition form indicates concerns regarding the property's cleanliness. We do regret any frustrations caused by the lockbox left at the unit. Please note that this lockbox, unfortunately, isn't the property of Specialized. Instead, this lockbox belonged to the owner's agent, and we sincerely apologize for any inconvenience this caused you. We sincerely regret that your experience did not reflect the high standards we work hard to meet for our residents. We assure you that we are committed to providing a positive tenancy for every property we manage. If there is anything further needed to address your needs or concerns, don't hesitate to contact our Quality Assurance Manager at 407-682-3355. Thank you, Specialized Property Management - Dallas

Nancy, Unfortunately, we can't locate you within our system with the name you provided. We take our customer's concerns very seriously; we want to get to the bottom of this to make sure we can resolve any issues you might have had, so please reach out to our utility team at 817-587-9343 or by email at utilities@specialized247.com. Thank you, Specialized Property Management - Dallas

Hello, and thank you for your communication,

I sincerely apologize for the frustrations you have experienced regarding the utility rates and would like to take this opportunity to clear up any misunderstandings. In late March, SimpleBills notified Specialized that they had decided to transition out of single-family home accounts. Unfortunately, as you can imagine, this unforeseen event left SPM with less than ample time to negotiate rates. Still, Specialized contracted three (3) separate utility brokers to help seek out the best option for a provider and rate for our clients. During the timing of the transition from SimpleBills' account with Champion to Specialized began the war in Ukraine and overall supply and demand issues across some of the hottest periods of the year. The rate initially with Champion was variable, causing it to change from one period to the next; this was done in order to allow rates to become cheaper once out of the highest demand period of the year. We were able to secure a short term-contract at a reduced rate. Unfortunately, we cannot re-bill any current or past invoices, but you are welcome to look for your own provider. We are also working with a couple of utility brokers to find the best options available to our residents, hopefully better than what's publicly available due to our relationship with them. Once we have more information or options available, we will notify you promptly. There is no need to wait for us; if you'd like to proceed immediately with finding your own electric service, please do so. Again, we apologize for any frustration and inconvenience caused by the switch from SimpleBills, and our team is working hard to provide our client's alternatives.

Furthermore, we have recently worked with UtilityHound to help our clients find better than public rates and provide a $25.00 gift card. For your convenience, you can find the link to get started below. Please note that there is no obligation to utilize this complimentary service, and you're free to obtain the best service that suits your needs.

https://www.utilityhound.com/spm/

Thank you for your time, Specialized Property Management

9/07/2022: Hello Pam,
We have received your update via Google and would like to take this opportunity to clear up any misunderstanding you may have regarding your Rhino policy and how the claim is processed. Per our records, the original security deposit claim was for $960.00, and in good faith, the owner removed/ revised the deductions for a total adjusted Rhino claim of $375.00. Instead of a sizeable upfront cash security deposit, renters pay Rhino a monthly premium that secures the property during your lease term. Per your Rhino policy, under section A. 3, “Premium payment under this Agreement is not a security deposit and is not insurance for my benefit. I will not receive the Premium payment back at the end of the Lease Agreement term”. Rhino satisfied the policy by paying the $375.00 claim, and your account with Specialized has been deactivated. Should you want a further explanation or a copy of your Rhino policy, please do not hesitate to reach out to our office, and we will be happy to help you. Hopefully, we have addressed your concerns sufficiently. Again, we are sorry you are not satisfied with your experience with our company, but we wish you all the best in your future endeavors.

Pam,
I sincerely apologize for your frustrations with the deposit process, and we would like to take a moment to respond to your complaint. Here at Specialized, we only dispatch our preferred vendors, which goes through a vetting process to ensure the vendor is qualified. However, in some situations, the vendor requires more than one visit, depending on the nature of the problem and part availability. Per your signed lease agreement, you, the tenant, inspected the property and accepted AS-IS, and the Landlord makes no express or implied warranties as to the property’s condition. Please understand that as the property manager, we work to provide you with a safe and pleasant home to rent, but we do not own the property itself. While property owners do have an obligation to repair certain items, there are other repairs that the law leaves to the owner’s discretion; all lease guidelines are provided to each applicant for review before completing signature, which states your acknowledgment of the terms and agreement. We are committed to handling deposits fairly and in compliance with applicable laws and regulations. While covering any damage is the purpose of the security deposit, we understand it can be frustrating when needed property repairs add up to a decreased or non-refunded deposit when you were expecting the funds to be returned. While processing your dispute, we reviewed your concerns and found that a re-evaluation was in order. Per our records, $685.00 was returned to you, which we believe resolved the dispute to your satisfaction and in some way made up for the frustration you’ve experienced. Again, we apologize that your move-out experience did not reflect the high standards we work hard to meet for our residents. We assure you that we are committed to providing a positive tenancy for every property we manage and wish you only the best in the future. Thank you, Specialized Property Management – Dallas