RealManage Dallas

Fantastic experience: As the President of the HOA at Traditional Heritage Village in Frisco, I work directly with Shonda Pratt at Real-Manage, and I cannot recommend her highly enough. Shonda stepped in to manage our community during a period of transition, with very little prior exposure to our HOA and minimal preparation time to learn the history of our challenges. Despite that, she delivered from day one. From the beginning, she took the time to truly understand our community—our concerns, priorities, communication style, and goals. Shonda is highly professional, communicates clearly and promptly, and consistently puts the client’s needs and best interests first. She makes sure she fully understands what we are trying to accomplish and always comes forward with thoughtful solutions that actually move things forward. It has been incredibly easy to work with her. She is responsive, proactive, and reliable. Even in difficult situations, Shonda remains calm, positive, and solution-oriented. She never approaches challenges with a “no,” but instead focuses on how to make things happen. Her professionalism, attitude, and dedication have made a real difference for our community. Communities like ours in Frisco benefit greatly from professionals like Shonda who truly care, follow through, and help HOA boards succeed. We are grateful to have her supporting our HOA.

Fantastic experience: I am writing to share my experience with Briana Anderson, the property manager for RealManage. Unfortunately, my immediate neighbor's house burned down last month. It was a terrifying experience to be woken up by Plano police at 3:30am yelling at me to get out of my house. Around 9:00 that morning, Briana stopped by to check on me and the neighbor on the other side making sure that we were ok and asked if we needed anything. She continued to stay in touch and mediated to get funds for me to fix minor damage to my house caused by the fire. She is very professional and kind in her correspondence. She is efficient and communicates clearly and promptly with the residents regarding general repairs etc. Thank you and good job Briana!

Fantastic experience: Just wanted to say Briana is tireless in her efforts to make our neighborhood better, we are blessed to have her.

Fantastic experience: I came here to say Briana is the best! We’ve lived in our community for over five years now and through about 3-4 HOA management companies and have seen a vastly significant improvement in our community management since Briana came on board with this new company. She’s highly responsive, involved, concerned, and professional. We also finally have insight into our assessment fee allocation and can actually see what it goes towards with the vast improvements made to our community amenities and events. Love this company and having Briana lead the charge for our neighborhood. Don’t let her go anywhere!

Fantastic experience: Amazing team to work with! Shonda Pratt has made working with Real Manage an easy and amazing process! We get so much done now. 5 stars for communication with the board and working with the community! She makes meetings engaging and always encourages community members and board members alike. I would work with her anytime!

Fantastic experience: I’ve had an excellent experience working with Shonda P. as our property manager. She is professional, responsive, and genuinely cares about both the property and the tenants. Any issues or questions are handled quickly and clearly, and communication is always prompt and transparent. Maintenance requests are managed efficiently, and it’s obvious Shonda takes pride in keeping the property in great condition. I highly recommend her to anyone looking for reliable, stress‑free property management.

Negative experience: Our association engaged RealManage for full-service HOA management beginning November 2024. Over the course of the first year, our Board documented recurring operational concerns in several core service areas, including inspection scheduling and reporting consistency, administrative tracking accuracy (ACC items and task closures), meeting notice timing, and responsiveness to escalated questions. In multiple instances, issues that were represented as resolved later reoccurred. We also experienced system-related challenges, including portal functionality and email link errors, which complicated communication and documentation. To be fair, some items were eventually addressed after follow-up. However, resolution often required repeated Board intervention rather than proactive correction. Every community has different needs, but based on our experience, associations considering RealManage may wish to ask detailed questions about inspection protocols, reporting cadence, communication expectations, and escalation procedures before entering into an agreement. This review reflects our Board’s documented experience during the initial contract term.

Fantastic experience: We are so grateful for Briana and her expertise in managing our HOA. We recently went through a neighborhood tragedy and Briana and been an incredible support for all us. She is knowledgeable, helpful and goes above and beyond!

Fantastic experience: I recently had the pleasure of completing my first property walk as an AM with Melissa Smith, and the experience was exceptional. Melissa is incredibly easy to work with and has a deep understanding of the HOA's unique needs. Her genuine interest in enhancing the HOA's curb appeal and overall aesthetic is evident in her proactive approach. I am looking forward to our continued partnership in maintaining and elevating the community with RealManage Dallas

Fantastic experience: Brianna with Ridgeview Ranch / RealManage is an outstanding community association manager who truly leads with heart. I had the opportunity to meet Brianna during a recent house fire within the community, and her dedication was immediately evident. She responded quickly, showed up on site without hesitation, and was fully present for the residents during a very stressful and emotional situation. Her willingness to drop everything and be there for her community speaks volumes about her character and commitment. Brianna genuinely cares about the people she serves. She communicates clearly, remains calm under pressure, and prioritizes the well-being of residents above all else. It’s clear she goes above and beyond her role to ensure her community feels supported and protected. Any community would be fortunate to have Brianna as their manager. She is professional, compassionate, and an absolute asset to Ridgeview Ranch and RealManage. Hugs!!

Fantastic experience: Brianna Anderson has been an outstanding Community Association Manager. She is responsive, organized, and consistently professional in every interaction. She communicates clearly, follows through on commitments, and genuinely cares about the community she manages. Her ability to balance day-to-day operations while addressing homeowner concerns thoughtfully makes a real difference. We are very fortunate to have her managing our association.

Fantastic experience: Thank you Melissa Smith and your HOA's for trusting us with signage needs!

Fantastic experience: Melissa Smith was extremely committed in her effort to investigate a fee that was erroneously charged to my account. I appreciate her hard work and professionalism in clearing up this matter for me.

Fantastic experience: Brianna Anderson is the manager for our HOA community. She is very responsive and always on top of everything. I have lived in this community for a long time and she is hands down the best manager we have had .

Fantastic experience: Mellisa Smith is very helpful and she responds quickly to emails. Thank you!

Fantastic experience: Melissa Smith has been an all star person to deal with in doing business in our HOA. RealManagement Dallas is great company to work with in our neighborhoods.

Fantastic experience: I'm a new memeber on an HOA board in Frisco. In fact 5 new members took over our board last year. RealManage was the company already in use by our previous board. Our property manager, Melissa Smith, has been so helpful in guiding us with our board tranistion. She always gets us the answers we need in a timly manner. We just got done doing an overhaul of all our ammenies and her and her team have made the whole procees very easy. Highly recommend.

Fantastic experience: Huge thanks to the property management team! They are incredibly responsive and always resolve problems quickly. Communication is smooth, and they make everything so much easier. Highly recommend!

Fantastic experience: Kimberly Miller is caring, thoughtful and extremely helpful. I had an issue with a prior HOA management that was never able to resolved. RealManage has since taken over the community. Within days of being in touch with Kimberly she was able to find a resolution. She is a rockstar!

Fantastic experience: I had an outstanding experience providing tree service work for a RealManage property managed by Briana Anderson. Having worked with property management companies for many years, I can confidently say that Briana is top-tier — professional, organized, responsive, and extremely knowledgeable. From day one, communication was clear, expectations were well-defined, and the project ran smoothly and efficiently. Briana’s attention to detail and commitment to high standards truly set her apart. I take pride in delivering excellent customer service, and working with Briana and the RealManage team was a perfect match. Highly recommend Briana Anderson and RealManage to any vendor or community looking for a reliable, professional property management team. I would gladly work with them again without hesitation. David Gomez Commercial Sales Arborist Savatree

Fantastic experience: I am so very thankful that Ridgeview Ranch is now with Real Manage and more specifically with Briana. She is so incredibly helpful and thorough, you can see the difference in our neighborhood since she has been in charge.

Positive experience: I am a Board at local condo association. Today we had a vendor who check was sent to a wrong address. The error was ours and when I contacted our community manager, Shonda, she immediately responded . She identified what info was needed to expedite a check for our vendor, She then gathered and reviewed needed forms and got them to management for the "ok" to have a check processed today and got our vendor needed monies. Great job !!

Fantastic experience: Amazing service! The team responded quickly and resolved my request with great professionalism. Really appreciate the efficient support thanks Avery !

Negative experience: I’m extremely disappointed with how my HOA account was handled. I recently discovered—by accident—that my account had been marked as sent to collections. No one from the HOA ever emailed, called, or notified me of any issue. The only reason I found out was because I logged in to update my payment method. My dues have always been on auto-pay, and I’ve had a tenant in this property for two years with no prior problems. To be placed in collections without a single attempt to contact me is unacceptable and highly unprofessional. Homeowners deserve timely communication and transparency. This experience has caused unnecessary stress, confusion, and concern, and I hope the management seriously reevaluates how they handle homeowner accounts.

Negative experience: Emailed them about account status/balance which they did respond initially and I followed up with additional questions but then they just stopped responding to the email. Will leave the review as 2 stars for now and update base on any future interactions.

Fantastic experience: Avery has been absolutely amazing in making our first weeks here in the community exceptional. She’s incredibly responsive, always quick to answer any questions or requests, and her kindness and support have made us feel genuinely welcomed from day one. We couldn’t be more grateful for everything she’s done.

Fantastic experience: Mr. Aubain at the Savannah HOA took care of my concerns about community’s wellbeing and personally walked me through new safety procedures being implemented. He’s amazing and really has a heart for us here at Savannah.

Fantastic experience: "I want to sincerely thank BOB GALLAGHER ,who helped me today with my bill payment. I don’t speak English very well, but he was incredibly patient, kind, and respectful throughout the whole process. his support meant a lot to me. I truly appreciate his help and kindness!"

Fantastic experience: I just purchased a house in the neighborhood and Brianna made the transition very easy and smooth, she was very courteous and professional, she helped me resolve my balances on my account.

Fantastic experience: Briana is RR new HOA manager, I like her visibility, responsiveness , and most importantly her energy on making Ridgeview Manor better!

Fantastic experience: Briana Anderson was awesome! this group of HOA is much better than the one few years ago.

Fantastic experience: We work with Brianna at Real Manage and has been great to work with her. Being a vendor working Brianna at this management is awesome! Thanks HOA Pools.

Negative experience: Doesn't maintain the neighbors. Charges insane rates but doesn't do anything for the homeowner. Doesn't enforce bylaws.

Negative experience: Allows semi trucks in a residential neighborhood, even though the docs and city ordinance forbid it. After multiple complaints and pictures, their only response was "we only saw one semi in a driveway". Also ignore official mail sent read receipt to their mailing address.

Fantastic experience: Briana Anderson is awesome! She has a great personality, responds quickly, and truly goes above and beyond. She’s an absolute rockstar!

Fantastic experience: Briana is top tier talent when it comes to managing HOA's and RealManage Dallas has certainly hired a gem. She is knowledgeable, courteous and always professional.

Fantastic experience: Real manage is a great management company!! They are lucky to have Briana Anderson

Fantastic experience: Real manage is a great management company and Briana Anderson is the best! Thank you again!

Fantastic experience: My husband and I have been very pleased with the professionalism RealManage and its Community Association Manager, Briana Anderson, have brought to the management of Ridgeview Ranch. We are appreciative of the many communications we've received from Ms. Anderson and feel that we are being very well kept "in the loop". Just this morning, we had two emails apprising us of important issues which our HOA is currently addressing. In addition, I had a nice conversation with Ms. Anderson and found that she will be in my area of RR Thursday morning to address lawn maintenance. This kind of oversight will surely be beneficial for keeping RR a viable neighborhood and one with good property values. The social activities that have been advanced by RealManage and Ms. Anderson are very much appreciated, too. They add to the feeling that RR is a neighborly neighborhood and what better for those of us who live here.

Fantastic experience: Briana Anderson is absolutely amazing to work with. Her attention to detail and organization keeps everything running smoothly.

Fantastic experience: Briana (Manager) is quick to respond and always on top of things! She gets the job done … and is always looking out for residents’ best interests.

Fantastic experience: I am incredibly grateful to have had the opportunity to work with Briana on my HOA case. From the very beginning, she has been exceptionally helpful, knowledgeable, and professional. Her friendly and approachable demeanor made the entire process far less stressful, and her expertise gave me confidence every step of the way. It is clear that Briana truly understands the business and knows exactly what she is doing. She was always quick to respond to my questions and went above and beyond to ensure everything was handled efficiently and effectively. I feel truly blessed to have had her support, and I would not hesitate to recommend her to any of my friends and family. Working with Briana has been a fantastic experience, and I am sincerely thankful for all her help.

Fantastic experience: Briana Anderson is professional, responsive, and consistently goes above and beyond to support HOA needs with care and efficiency.

Fantastic experience: I justed wanted to say how happy we are to have Kimberly Miller supporting Dover Heights HOA. We love the high energy and commitment she brings to our community. Have a great day, Kimberly.

Fantastic experience: Briana Anderson with RealManage has been an incredible asset to our community. Since taking on the role of HOA community manager, she has brought a refreshing blend of professionalism, energy, and genuine care that has truly revitalized our neighborhood. Her communication is clear and consistent, and she takes the time to listen to residents’ concerns and actually find resolutions to assist all. Under her leadership, we’ve already seen noticeable improvements in the upkeep of common areas, landscaping, and overall community standards. Briana is proactive, responsive, and clearly committed to helping our neighborhood thrive, and we are grateful for the positive difference she continues to make. Thank you for having her.

Fantastic experience: Briana Anderson is so helpful and is always trying to find new ways to engage our community and make our neighborhood a better place. We are so lucky to have her!

Fantastic experience: Briana Anderson is doing an amazing job as a community manager, and her dedication is having a really positive impact!

Fantastic experience: Briana and RealManage have been super - prompt and effective responses to any questions posed and a substantial upgrade for the management responsibility!

Fantastic experience: Real manage takes care of our HOA. Our manager is Briana and she has done a great job improving our community with a new basketball court, landscape upgrades, and keeping our pool clean and updated. She is great at communicating everything that is going on and always a joy to talk too. So far so great.

Fantastic experience: I am having a serious issue with a renter who lives down below from me but corrine, my property manager has been a big help through this whole situation! She is at the Illinois division.

Fantastic experience: Worked with Briana Anderson as a vendor for security. Organized, understands issues or asks good questions to find the real problem not the symptom. Works with vendor and HOA Board effectively and respectfully to achieve expectations. Look forward to working with Briana for many projects.

Fantastic experience: Briana Anderson is a delight to work with! She friendly, funny, and always cheers up the atmosphere. She's an essential part of the RealManage team!!

Fantastic experience: We recently had the opportunity to work with Briana Anderson on a landscape maintenance opportunity. Having sold a variety of services over the past decade and a half, I can confidently say she is one of the most responsive managers I’ve had the pleasure of working with. Truly a pleasure to collaborate with her this year!

Fantastic experience: I was dealing with a late fee charge and had the pleasure of interacting with Briana - she was polite, responsive and willing to help! Regardless of the outcome she did a fantastic job of providing excellent customer service. Great job!

Fantastic experience: This is the management company of our community. Briana, our community manager, is very kind, responsive, and dedicated. Most requests are addressed the same day, or early the next morning if submitted after hours. I also really appreciate their proactive approach — when our house began to sustain damage while we were out of town, the management took immediate action to prevent it from worsening. I feel confident knowing our community is in such good hands.

Fantastic experience: This has to be the best property management company I have seen here, and I've been here since 2001. Strict rules with the best intentions, and the clean up and reno from the last horrible company is impressive. I'm proud to have Briana Anderson as our manager @ RRW, as she is understanding, and kind to issues and helps out to the best of her ability that her position allows. Thanks!!!

Fantastic experience: Our home is in an HOA managed by RealManage Dallas - specifically Brianna Anderson. Without getting specific, we had an issue that needed to be resolved. Ms. Anderson was professional, tenacious, and diplomatic in resolving the issue. Her communications were timely and comprehensive. Just wanted to express our thanks and appreciation.

Negative experience: These guys have been consistently bad to work with. We have been in contact with them since May attempting to get simple pool tags for our community pool. We explain the situation to the pool employees, “no tag, no entry”. We were told a month ago tags were sent, only to find out they hadn’t and now another 5-7 days we should hear something. Summer is over and every time we talk another excuse. I hope our HOA finds a more reputable company.

Negative experience: I received email from the HOA manager, but I wanted to talk to them. So I called the phone on the email. But I was told the manager doesn’t talk, they could only be reached out by email.

Fantastic experience: Briana has really helped our HOA move from being dated and disorganized to becoming up to date and extremely organized! The last few management companies working with our neighborhood were not able to assist in the capacity this company has for our large and diverse community. Thanks to Briana for putting in the hours and going beyond what we were expecting her and the company to do for us. Looking forward to working with her more in the future!

Fantastic experience: Briana Anderson with RealManage has been a breath of fresh air for our community. Since stepping in as our HOA community manager, she has brought much-needed attention, energy, and professionalism to a neighborhood that had been neglected. Her communication is clear and consistent, and she genuinely listens to residents' concerns while keeping everyone informed. Under her management, we’ve already seen noticeable improvements—landscaping upgrades, common area maintenance, and a renewed focus on raising community standards. Briana is proactive, responsive, and clearly dedicated to restoring pride in our neighborhood. We’re incredibly grateful for the work she’s doing and look forward to continued progress under her guidance. Highly recommend her as a community manager who truly cares and delivers results!

Fantastic experience: Our community manager, Briana Anderson, is new to our community, and already she is getting a lot done. Her email communications are also very timely, informative, and professional. She seems to truly care about our community, and she pours herself into doing an excellent job!

Fantastic experience: I just read the update on the activities of the management company. I am duly impressed with their actions taken. This seems like a needed change in management has been successful. I've lived here since February, 1997 and this is the most active company I have experienced.

Negative experience: A basic call center experience where no one answers the phone, calls back, or takes accountability for their work or lack effort. If your HOA is moved to this company, my thoughts are with you. Hope they get better. If Evelyn could please stop emailing random people and incorrect email addresses my property details that would be fantastic. Thanks.

Fantastic experience: Melissa with RealManage was professional and diligent in helping us resolve a concern within the Ladera properties. She never gave up…

Negative experience: They declined my request to waive the fees even after I explained that I did not receive any letters from them. I could not reach the I always talk to an agent works for them and then wait 2-3 days to hear back. Services they provide does not deserve the money they get. They are always rude. I hope our neighborhood gets a better management company, the old company was much better.

Fantastic experience: We’ve lived in Ridgeview Ranch since 1998, and we can’t remember a better Management Company than the one we have now. Briana Anderson keeps us informed on everything we need to know. Recently I had a problem accessing our account, so I reached out to Briana Anderson, and she quickly responded to my plea and explained what I was doing wrong in a most patient and respectful way (to this 88-year-old gal). She seems to really care about all us folks. She’s very much appreciated.

Fantastic experience: Working with Cynthia Urquidez has been an absolute pleasure. She truly cares about her communities and makes sure their needs are a priority. As a vendor, you don't always come across that kind of dedication. She's easy to work with, clear in her communication, and genuinely passionate about what she does. We always look forward to working with her!

Fantastic experience: Briana has been extremely prompt in her communication and very helpful in coordinating the needs of the residents. Her proactive approach and willingness to go the extra mile have made a noticeable difference in ensuring smooth operations.

Fantastic experience: I have worked with real manage for years and their response to my inquiries is fast and accurate. Several of their managers have really helped me over the years, but Melissa Smith has been outstanding working together on several projects. As a Vendor to communities, i have done over 20 projects with real manage and every time we have had involvement from the community manager and HOA board. This openness is what leads to quality projects and understanding your customer. Thanks,

Negative experience: This company are simply scam artist. I live in Stonebridge ranch in McKinney. They took over our property management about 6 months ago. They fine you for a non-detailed violation you call them, fix it, then they fine you again and tell you it was for the same violation but point to a different place. They intentionally wait to inform you of violations (over a month) so they can fine and increase fines. They give you a moving target... (replace these bushes) so you replace them, then they tell you to replace different bushes (that were fine the first time) and just keep fining you over and over as though you never fixed the first occurrence. They wait days to respond to you. They give overly vague responses when they do respond. They are compensated based on how much money they collect and screw you through process in order to maximize collectibles.

Positive experience: Brianna especially and a shoutout to Emily as well. Brianna did a great job of helping and taking care of us when it wasn’t even her account to look after. She had been covering prior so I reached out not sure if our account manager was still out. He wasn’t but that didn’t matter. She took care of it and did what was needed to make sure we had what it took to get what we needed. When there was a question she immediately engaged Emily who jumped right in and help her a navigate the problem all while I and the vendor were on the phone. The vendor was ATT to put that in perspective. These two were great and much appreciated. Thank you ladies for stepping up.

Fantastic experience: It is always a joy to work with Property Managers that work hard at communicating well and serving their HOA communities with good old fashion commitment to getting stuff done.. Property Managers Cynthia Urquidez, Emily Dale, Melissa Smith, Crystal Avendano, and Dylan Townsend show their committment to serving there HOA''s well year after year. Its been a joy to work with them as a vendor towards the continued success of the communities they manage. Rob Brand, CEO Waters Edge Pool and Porter Services Inc.

Fantastic experience: Melissa Smith is great. As a vendor for her property she is awesome to work with. Shout out to Melissa! Holmes Service Company, janitorial/porter service.

Fantastic experience: We wanted to take a moment to express our sincere gratitude for your swift action in expediting our request for a new garage door. The contractor has successfully installed the door, and they will be completing the remaining tasks this week. We are genuinely appreciative of the support and efficiency you've shown throughout this process. Thank you once again for your assistance; your help has made a big difference for us, and we couldn't be more grateful.

Fantastic experience: Amazing people to work with! Cynthia, Herman and Briana are just a few of their superstars. You're in good hands if you are working with these people.

Fantastic experience: Melissa Smith is truly exceptional at what she does! She oversees a property where we provide lawn maintenance, and her professionalism makes all the difference. Melissa is always quick to respond or proactively reaches out if there’s ever an issue with the lawn. Thanks to her communication and attention to detail, we’re able to address and resolve problems promptly. It’s a pleasure working with someone so dedicated and reliable!

Fantastic experience: All of us at US Lawns Dallas absolutely love working with Melissa Smith. She's always polite and professional.

Fantastic experience: As a vendor working with multiple property management companies, I can confidently say that RealManage sets the standard, and Melissa Smith is a big reason why. Her responsiveness, professionalism, and ability to manage a complex operation is nothing short of exceptional. She communicates clearly and consistently, making our work smoother and more efficient. It’s always a pleasure working with someone who genuinely cares about the community and supports her vendors with the same level of respect and attention. Highly recommend!

Fantastic experience: I’ve had the opportunity to do business with Melissa Smith for some time now, and I can honestly say she’s a top-notch property manager. She’s always professional, organized, and easy to work with. Communication is clear and consistent, and she follows through on every detail. Working with her and her vendors has been a smooth experience. She values quality work and respects everyone’s time, which makes a big difference in this industry. I truly appreciate the way she handles things and look forward to continuing our partnership

Fantastic experience: I've been a resident of Ridgeview Ranch for over 25 years and this is the BEST Management company thus far. Special shout out to Briana Anderson for going above and beyond whenever there is a concern or questions that need answered immediately. Thank you so much REALMANAGE team!!

Fantastic experience: I've had the opportunity to work with several managers over the years from the DFW RealManage location. All have been excellent. Most recently, we have been working with Cody Johnson on some ongoing repairs and construction projects in Dallas. Ms Johnson is extremely professional and knowledgeable regarding construction processes, budgeting and financial management, and your companies policies and procedures which made our process even easier. Thank you for continuing to provide us excellent service!

Fantastic experience: Working with RealManage has been a positive experience. Our onsite team, Andrea and Avery, consistently bring professionalism and care to the daily management of our community. Given the complexity of our neighborhood, their support along with Kim (the Dallas VP of Operations) has been instrumental in helping us make steady progress on key initiatives and substantial projects. RealManage has been responsive, adaptable, and attentive to the expectations we’ve communicated. As a board member, I’ve especially valued their partnership as we work toward our community’s long-term goals together!

Fantastic experience: Working with Kristina Wynn at Timarron has been an absolute pleasure! She’s responsive, professional, and always a step ahead. Highly recommend!

Fantastic experience: Wanted to do a shout out for Briana Anderson who is the HOA manager for Ridgeview Ranch in Plano, TX. I manage a Rotary flag program where I work with over 20 different property managers within the Plano & Murphy area, while also being a resident in RVR. I have never worked with someone so responsive and personable as Briana. She's a stand out and I'm thankful she landed at Ridgeview Ranch. She even went above and beyond by hand delivering a check for the flag program to help me in a jam. I was blown away.

Fantastic experience: Our HOA works Laurie Lorenson, and she is fantastic! Knowledgeable, involved and always available for a chat.

Fantastic experience: What I would say is that Briana is an awesome manager who is doing great job for our community, always nice and responsive, does everything she can to make our community safe and beautiful. Thank you Briana.

Fantastic experience: I’ve had a couple situations recently, where I needed some assistance on what to do and I wanted to give a shout out to Avery G. who is our Assistant Community Association Manager here at Heritage Lakes. On three separate occasions, I needed assistance and Avery was more than willing to help and assist me. She was very timely and efficient. Additionally, she even followed up to ensure my issues were resolved! Thanks RealManage for having people like Avery!

Fantastic experience: With a beautiful smile, Avery Guess welcomed me to the community. She's the best! Very knowledgeable and helpful. As a new resident she took the time to show me around and explained how everything worked to me. I'm very happy. She's is definitely a great addition to the team!

Fantastic experience: It was a pleasure to work with Brianna as far as trying to get my "key" card and app for the new system so that we can go to the pool and tennis court! She was very friendly and thorough and efficient! Thank you again Brianna !

Fantastic experience: Kristina Wynn and the Grand Manors onsite team are top notch! They are proactive, personable, and clearly care about the community.

Fantastic experience: Working with Kristina and her team is always a joy! They are helpful and we are grateful for the opportunity to work with them.

Fantastic experience: We've had the pleasure of working as a landscape vendor for RealManage, and their teams have been excellent partners. Kristina and Lara at the Timarron Homeowners Association do an outstanding job managing a well-run, high-quality community. As a vendor, having an organized system to schedule work orders and track homeowner requests is essential—and the Timarron management team handles it seamlessly. They’re consistently professional, responsive, and a pleasure to work with.

Fantastic experience: Great experience with Cynthia Urquidez at Real Management. Cynthia really listens and seeks solutions and has always been available to help when needed - I highly recommend!!

Fantastic experience: I’ve been a proud resident of Heritage Lakes for 18 years, and I can honestly say the transformation and growth of our community clubhouse in recent years has been nothing short of amazing. I want to give a special shout-out to Avery and Andrea—two of the most helpful, kind, and professional individuals I’ve had the pleasure of working with. Their attention to detail, warmth, and consistent support have made a noticeable difference. From the way they manage events to how beautifully the clubhouse is maintained, it’s clear they care deeply about the community and take pride in their work. Since they’ve joined the Heritage Lakes Office, everything feels more polished, welcoming, and truly elevated. Avery and Andrea, thank you both for all you do—you represent excellence in every way! We have enjoyed raising our 4 kids in this amazing community. The Carters

Fantastic experience: I recently moved into a property managed by VCM / RealManage, and they have been so incredibly helpful throughout this transition! I've been really impressed with Jillian and Lilly, specifically, who have been amazing in helping me and answering all of my questions!

Fantastic experience: I live in Heritage Lakes and have had a consistently positive experience with the HOA office, thanks to Avery and Andrea. They are both a pleasure to work with always professional, responsive, and attentive to residents’ needs. Their commitment to excellent service truly makes a difference in our community

Fantastic experience: This lady’s from heritages lakes property management office, are really amazing at what they are doing keeping up with customer assistance at any given time with the upmost cordially manner under any circumstances regardless of ……… Huge kudos for them (Andrea G. And Avery )

Fantastic experience: I live in a wonderful place. Our community is beautiful with so many things to connect with my neighbors. There are book clubs and wine tasting and social events. One of the best part is that we have people that truly care about their jobs and are on top of anything that is needed. Avery and Andrea are the best!

Fantastic experience: I enjoy working with Andrea with Real Manage. She has great communication skills, and is so easy to work with.