Hawthorne Management Company
Information about Hawthorne Management Company
Opening hours
- sunday: (closed)
- monday: 8:30-17h
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-13h
- saturday: (closed)
Hawthorne Management Company is one of Charlotte's premier homeowners association (HOA) management companies, dedicated to delivering personalized service and top-notch attention since 1988. Our community associations have trusted us for our commitment to excellence and the professionalism of our certified management team.
Whether you're part of a lakeside community, a condominium association, or a traditional HOA, Hawthorne Management offers tailored services just for you. We pride ourselves on our personal touch, responding to every inquiry with proactive assistance, ensuring each community achieves its fullest potential.
With a commitment to transparency, we do not charge hidden fees for routine items, allowing us to provide high-quality services at competitive rates. We analyze and compare pricing for services like landscaping, insurance, and maintenance to ensure you receive the best possible service.
If your homeowners association or community is looking for a reliable property management partner, contact us today for your free quote and experience the difference our exceptional customer service can make.
Our comment from Agencias Inmobiliarias about Hawthorne Management Company:
Hawthorne Management Company is dedicated to providing exceptional property management services with a focus on responsiveness and professionalism. Our team, including standout members like Mari, Ashley Hinson, and Gean, consistently demonstrates a commitment to customer satisfaction. Clients have praised our proactive approach, with many noting quick and thorough responses to their inquiries and concerns. We take pride in our ability to assist residents with various needs, from HOA communications to documentation requests.
Our strengths include:
- Outstanding Responsiveness: Many residents have highlighted the quick turnaround times for questions and requests, ensuring that their needs are met promptly.
- Professional Staff: Our team members, including Mari and Ashley Hinson, have been recognized for their professionalism, kindness, and thoroughness in addressing concerns.
- Effective Communication: We strive for clear and timely communication, assisting residents with processes such as ARC requests and HOA dues.
- Focus on Community Well-being: We are dedicated to maintaining safe and pleasant living environments, actively addressing community concerns.
While there have been noted challenges regarding communication lapses in certain situations, we actively seek to improve these processes. We are committed to ensuring that all residents feel valued and supported. Thank you for considering Hawthorne Management Company, where we strive to make every resident's experience a positive one!
Hawthorne Management Company: Reviews
2 months ago Fantastic experience: Chris and Ina at Hawthorne are outstanding, responsive, and respectful. Appreciate their professionalism.
Thank you for taking the time to share your experience. We’re glad to hear that Chris and Ina have been outstanding, responsive, and respectful, and that their professionalism made a positive impression. We truly appreciate your feedback and your support.
Sincerely,
Hawthorne Management
2 months ago Fantastic experience: Although it took two calls to actually reach anyone as they did not return my originl message, the agent was very helpful once reached.
Thank you for sharing your feedback. We apologize that it took two calls to reach someone and that your original message wasn’t returned—this is not the level of responsiveness we strive for. We’re glad to hear that once you were connected, our agent was very helpful, and we appreciate you taking the time to let us know so we can continue improving our communication and follow-up.
Sincerely,
Hawthorne Management
2 months ago Negative experience: Management company is none responsive They do not care about the safety of their communities and fail to act on issues of crime They have not issued our refund check for moving out Refunds are suppose to be issued within 30 days of move out We called and emailed to which we have received no response DO NOT RENT FROM THIS COMPANY
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and take your concerns regarding community safety, communication, and your move-out refund very seriously.
Regarding safety and reports of crime, we understand how important it is to feel secure in your home. When incidents are brought to our attention, we work with the appropriate parties and follow established community and legal protocols to help address the situation as effectively as possible.
On the matter of your refund, we understand the frustration this has caused—especially if you have not received a response after calling and emailing. Refund timelines can depend on the final account reconciliation (including any pending utilities, fees, or move-out charges), but we do not want any resident feeling ignored or left without clarity.
Please email us at [email protected] with your full name, property address, and move-out date (and any previous correspondence details). We will escalate your case for review and follow up to help determine the status of your refund and address your concerns about communication.
Sincerely,
Hawthorne Management
2 months ago Fantastic experience: I recently needed a document and Gean's help was prompt and efficient.
Thank you for your review and for sharing your experience. We’re glad to hear Gean was able to assist you promptly and efficiently in getting the document you needed. We appreciate your feedback and the opportunity to support you.
Sincerely,
Hawthorne Management
2 months ago Fantastic experience: It is with enthusiasm that I provide this review on Hawthorne, and the property manager Tenecia. As a new member to the community Hawthorne ensured my PII was secure, sent a well constructed welcome packet, and provided prompt access to the residential portal. Tenecia, the property manager is crème de la crème. She is professional, courteous, genuine, executes timely precision and integrity. I have had my share of experience with HOA managers. Tenecia hands down is the best.
Thank you for taking the time to share such a thoughtful review. We’re thrilled to hear that your onboarding experience as a new community member was smooth—from keeping your personal information secure, to delivering a well-prepared welcome packet, to getting you prompt access to the resident portal.
We also truly appreciate your kind words about Tenecia. Her professionalism, courtesy, and commitment to timely, integrity-driven service are exactly what we strive for, and we’re grateful you recognized her efforts. We’re proud to have her on our team and even more grateful to have you as part of the community.
Sincerely,
Hawthorne Management
2 months ago Fantastic experience: Gean was amazing to work with, she answered my questions promptly and handled a ticket request with management without hesitation. Thank you Gean
Thank you for taking the time to share your experience. We’re glad to hear Gean was amazing to work with, responded to your questions promptly, and helped move your ticket request forward with management without hesitation. We appreciate your feedback and will be sure to recognize Gean for her excellent support.
Sincerely,
Hawthorne Management
2 months ago Fantastic experience: Ashely Hinson was extremely professional and provided great follow up. I feel confident that my needs are being addressed!
Thank you for taking the time to share your experience. We’re glad to hear that Ashely Hinson was extremely professional and provided great follow-up. It means a lot to know you feel confident that your needs are being addressed, and we appreciate your feedback.
Sincerely,
Hawthorne Management
2 months ago Fantastic experience: Thanks INA for helping me out with the HOA statements. You were responsive to my questions and delivered the report very quickly. Thank you! I received a violation and was not sure on what the issue was. Ashley Hinson was quick and nice enough to point out what the issue was with a picture. This helped me resolve the issue quick. Thank you.
Thank you for taking the time to share your experience! We're thrilled to hear that Ashley was able to assist you promptly and clearly, helping you understand the violation. Our team is committed to ensuring that residents have the support they need to maintain compliance with community guidelines. Your feedback reaffirms our dedication to providing excellent service. If you ever have further questions or concerns, please don't hesitate to reach out.
Sincerely,
Hawthorne Management
2 months ago Fantastic experience: Mari was super helpful when I had a time sensitive request. She was wonderful to work with!
Thank you for your kind review! We’re glad to hear Mari was able to help with your time-sensitive request and made the process easy. We appreciate you taking the time to share your experience and will be sure to pass along your compliments to her.
Sincerely,
Hawthorne Management
2 months ago Negative experience: I have been awaiting a response regarding my fence request for an extended period, and it has now exceeded the timeframe designated in the CCRs. I was previously asked when someone could come by to survey the area, and I promptly provided my availability. However, I never received a response. My emails have only generated repetitive automatic replies, and I have yet to receive a phone call. I have not been provided with an extension or direct contact. I have been a resident of Highland Creek for a little over two months and was initially told that a decision would be provided within 30 days. To date, nothing has occurred between December 16 and February 23. Emily Farmer has been little to no help at all.
Thank you for sharing your experience, and we’re sorry for the delay and lack of direct follow-up regarding your fence request. We understand how frustrating it is to provide your availability for a site visit and then not receive a response—especially when the timeframe referenced in the CCRs has passed and your messages are only triggering automated replies.
Fence requests can require specific documentation and, in some cases, a property survey or on-site verification to ensure the placement complies with Highland Creek’s architectural guidelines and CCR requirements. That said, we should still be communicating clearly with you about status, next steps, and any needed extension or additional information.
We appreciate you bringing this to our attention and would like the opportunity to investigate what happened between December 16 and February 23, including the communication issues you described. Please email us at [email protected] with your property address, the date your request was submitted, and any related correspondence, and our team will review the file and follow up appropriately.
Sincerely,
Hawthorne Management
3 months ago Fantastic experience: We recently received an inaccurate notice regarding our property. After we notified the HOA, Ashley (Hinson) quickly researched the matter and corrected the error. Thanks for the prompt resolution to the situation!
Thank you for taking the time to share your experience. We appreciate you bringing the notice to our attention, and we’re glad Ashley Hinson was able to quickly research the situation and get the error corrected. Your feedback means a lot, and we’re grateful for the opportunity to resolve things promptly.
Sincerely,
Hawthorne Management
3 months ago Fantastic experience: Gean has been great to work with. We had some issues with using the portal and he resolved the issue very quickly for us.
Thank you for taking the time to leave us a review. We’re glad to hear Gean has been great to work with and that he was able to quickly resolve the portal issues for you. We appreciate your feedback and will be sure to share your kind words with him.
Sincerely,
Hawthorne Management
3 months ago Fantastic experience: As a loan officer I work with many property management companies. Ina at Hawthorne Management was very accommodating and responsive regarding my request for information. I greatly appreciate her understanding and kind customer service to benefit our mutual client, very refreshing and inspiring!
Thank you for taking the time to share your experience. We’re glad to hear Ina was accommodating and responsive in providing the information you needed, and that her professionalism and kind customer service helped support your mutual client. We truly appreciate your feedback and value the opportunity to work alongside lending partners like you.
Sincerely,
Hawthorne Management
3 months ago Fantastic experience: Mari was very helpful and incredibly responsive to my questions. She is an asset to Hawthorne Management!
Thank you for taking the time to share your experience. We’re glad to hear Mari was so helpful and incredibly responsive to your questions. She truly is an asset to our team, and we appreciate you recognizing her efforts. Your feedback means a lot and helps reinforce the level of service we strive to provide.
Sincerely,
Hawthorne Management
3 months ago Fantastic experience: Quick response by Gean. Looking forward to an ongoing engaged HOA experience.
Thank you for your review! We’re glad to hear Gean responded quickly and that you’re looking forward to an engaged HOA experience. We appreciate your feedback and look forward to supporting you and the community moving forward.
Sincerely,
Hawthorne Management
3 months ago Fantastic experience: I recently worked with Emily Farmer concerning an environmental impact issue with the HOA owned track of land adjacent to my property. Emily was tremendous to work with over the course of several months. She always responded to my questions and concerns and addressed them in a timely manner. Special thanks to Emily for working with the HOA board on my behalf in order to have the issue completely resolved!
3 months ago Fantastic experience: Wanted to give a shout out to Marichele Ibrahim for her assistance with our account. She was prompt and helpful. Also to Robbie Satterfield for his assistance with out new fobs. And lastly, Rachel Gold for her assistance with our ARC request. We appreciate each of you.
3 months ago Negative experience: I believe you’re the property management company responsible for The Lofts at Seacrest Fl. Spring break is 2 weeks away and the pool is still not operational? Why? Also, the landscaping is in bad shape, it’s been like this for years, why? BTW, the pool is turning green with algae and homeless people sleep in the lobby because the exterior doors do not lock. SHAMEFUL, why?
Thank you for bringing these concerns to our attention. We understand how important it is for community amenities and common areas to be safe, clean, and well maintained—especially ahead of a busy season.
Pool operations, landscaping, and building access systems are handled in accordance with the association’s maintenance schedules, vendor timelines, and board-approved service plans. At times, seasonal preparation, repairs, or contracted work can affect timing. That said, the conditions you described are not consistent with the standards we strive to uphold, and we take reports like this seriously.
For privacy and security reasons, we’re unable to review or discuss property-specific matters publicly. We would like the opportunity to look into this promptly and ensure it is directed to the appropriate team. Please contact us at [email protected]
and include the community name and any relevant details so we can forward your concern to the appropriate Regional Director for review.
We appreciate you bringing this to our attention and the opportunity to follow up.
3 months ago Fantastic experience: Kuddos to Renalyn! Made a request and had such quick turn around to my issue! Thank you for great customer service!
3 months ago Fantastic experience: Hello Mari, Thank you so much for taking the time to answer all my questions and for really listening to my concerns. I truly appreciate how thoroughly you went over the information and explained the precess of the Beckett Homeowners Association. Your clarity, and willingness to help made a big difference, and I'm grateful that you were able to address and resolve my concerns. Thank you again for your support and professionalism. Best regards, J. Rafael Lopez
3 months ago Fantastic experience: I am extremely satisfied that at first point of contact my concerns could be resolved and really appeciated the time and patience it took to resolve the issue with @MARI. Thank you
3 months ago Fantastic experience: I appreciated the help of GEAN when I paid my dues online recently. There was a glitch, and I got charged for a late fee before it was actually late, and GEAN was very swift and polite getting it reversed. SO appreciative! I thought it would be more difficult, and it wasn't. Thank you very much. Really appreciated the help!
3 months ago Fantastic experience: I had a question about my Homeowner's dues payment. Mari assisted me quickly and had a resolution within one hour. Fantastic service. Thank you!
3 months ago Fantastic experience: Just want to recognize Mari who provided great service in the past & just recently. I always had a positive experience with her & really appreciated her friendly attitude. I highly recommend working with her!
3 months ago Fantastic experience: Ashley Hinson was very easy to work with. She was prompt in her responses to my queries. Appreciate all the help.
3 months ago Fantastic experience: Had a really good interaction with Ashley Hinson to resolve a violation. She was quick to respond and very helpful.
3 months ago Fantastic experience: Submitted ARC for roof replacement and requested to expedite due to issue. Ashley was attentive and responsive. Much appreciated
3 months ago Fantastic experience: Ashley Hinson fulfilled my HOA questions very quickly and in a professional manner. Expectations were exceeded .....thanks Ashley Hinson!
3 months ago Fantastic experience: Mari was very helpful with all my concerns. I was very satisfied with her service!
3 months ago Fantastic experience: Maria has been an Excellent help for me to make the payment over the website. Thank you so much
3 months ago Fantastic experience: Ina was so helpful! She quick responded to all my questions and concerns!
3 months ago Fantastic experience: I just had a wonderful experience with Marichele Ibrahim. I reached out to her for some financial documentation and within minutes, she provided me exactly what I needed. She was also extremely friendly and courteous. Thank you, Mari!! Jimmy Burke
Thank you, Jimmy, for your kind words! We’re thrilled to hear that Marichele Ibrahim provided you with such prompt and helpful assistance. Courteous and efficient service is what we strive for, and we’re glad to see it reflected in your experience. We appreciate you taking the time to share your feedback and we’ll be sure to pass along your compliments to Marichele.
Sincerely,
Hawthorne Management
3 months ago Fantastic experience: I contacted the Hawthorne team last week concerning a issue within our HOA neighborhood. Mari and Chris addressed the issue with 24 hours. Hats off for the team. I appreciate their concern for our property and value. Thank you so much.
Thank you for your kind words and for taking the time to share your positive experience! We're thrilled to hear that Mari and Chris were able to address your issue promptly and to your satisfaction. Our team is dedicated to ensuring the well-being of our community and we appreciate your recognition of their efforts. Your feedback is invaluable as we continue to strive for excellence in service.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Mari was such a wonderful help to me! Quick response and so much great information for me. Thanks for going above and beyond.
Thank you so much for your kind words! We are thrilled to hear that Mari was able to provide you with quick assistance and valuable information. Our team strives to go above and beyond for our residents, and it's rewarding to know we made a positive impact. We appreciate your feedback and look forward to continuing to support you.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: I reached out to admin and received a response from Ashley Hinson who was extremely helpful and informational. It’s refreshing having someone who can be responsive and communicate well.
Thank you for your wonderful feedback! We're thrilled to hear that Ashley Hinson provided you with such helpful and informative assistance. Communication and responsiveness are priorities for us, and it's great to see our team making a positive impact. Your kind words mean a lot to us, and we'll be sure to pass on your appreciation to Ashley.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Mari is amazing. She is very smart, very kind and super helpful. I live at bluestone harbor and because of her, I was able to accomplish all I needed She is a pleasure Thank you Debora kukuruda
Thank you, Debora, for your wonderful feedback! We're thrilled to hear that Mari has provided you with exceptional service at Bluestone Harbor. Her kindness and expertise truly make a difference, and we're glad you felt supported in accomplishing your needs. Your positive experience is greatly appreciated and motivates us to continue delivering the best service possible.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Hawthorne Management makes a point of being responsive. Recently I needed a document, and Gean had it to me within minutes. She was cheerful and pleasant to work with.
Thank you for sharing your positive experience with us! We're thrilled to hear that Gean was able to provide you with the document you needed promptly and that she made your experience enjoyable. Our team strives to be responsive and supportive, and it's wonderful to know that Gean's efforts made a difference for you. Your feedback is greatly appreciated!
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Marichele has been very responsive and followed up to keep me up to speed on my maintenance request, which is very much appreciated.
Thank you for taking the time to share your positive experience with Marichele! We are thrilled to hear that she has been responsive and kept you informed regarding your maintenance request. It's always our goal to provide timely and effective communication, and we're glad to know we met your expectations. Your feedback is greatly appreciated, and it motivates us to continue delivering excellent service.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: we are new to a neighborhood that Hawthorne manages Ina was very helpful in getting the info we needed to sign up for our account. Thanks, Ryan
Thank you for your positive feedback, Ryan! We're thrilled to hear that Ina was able to assist you effectively as you settled into your new neighborhood. Our team is committed to providing the best support to our residents, and it's wonderful to know that you had a smooth experience. If you have any more questions or need further assistance, feel free to reach out.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Mari was wonderful, she helped me solve my problem quickly and efficiently and helped me to not make that mistake again lol
Thank you for your kind words! We're thrilled to hear that Mari was able to assist you effectively and help you avoid any future mistakes. Our team is dedicated to providing prompt and efficient service, and it’s great to know we met your expectations. We appreciate your feedback and look forward to continuing to support you.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: I was pleasantly surprised when Mari returned my call in such a timely manner. Mari was very helpful by giving me information about the best way to pay HOA dues and what the grace period is and the amount of the late fee.
Thank you for your positive feedback! We're delighted to hear that Mari was able to assist you promptly and provide you with clear information regarding your HOA dues. It's our goal to ensure that our residents feel informed and supported, and we appreciate you taking the time to share your experience.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: I recently had to contact the HOA office for some guidance and specific documentation. I was very impressed with Mari's responsiveness; she provided the necessary instruction forms almost immediately and were very clear about the process. It is a relief to live in a community where the management is professional, efficient, and easy to work with. Thank you for the great communication.
Thank you so much for your kind words about Mari and her responsiveness during your recent interaction with our HOA office. We're thrilled to hear that you found our communication clear and effective. Our team's goal is to provide professional and efficient service to all residents, and it's rewarding to know that we met your expectations.
Your feedback is greatly appreciated, and we look forward to continuing to support you and the community.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Rachel Gold is not only an asset to Hawthorne Management but any community she manages. Her understanding of the association laws, state laws, as well as community and vendor management are excellent. I have lived in two different communities as President of HOA’s and she is the best I have worked with.
Thank you for your fantastic review! We are thrilled to hear such positive feedback about Rachel Gold. Her extensive knowledge of association and state laws, along with her dedication to community and vendor management, truly sets her apart. It's wonderful to know that her efforts have made a positive impact during your time in the HOA. We appreciate your recognition and support.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: MARI was able to help resolve my issues promptly. She has been very helpful and provides her responses in detail.
Thank you for taking the time to share your positive experience with Mari! We are thrilled to hear that she was able to resolve your issues promptly and provided you with detailed responses. Your feedback is invaluable to us and helps in recognizing the hard work of our team members. We appreciate your kind words and look forward to continuing to support you.
Sincerely,
Hawthorne Management
4 months ago Positive experience: Hawthorne Management Company manages the HOA. I have found them to be efficient and responsive. I recently asked a question via e-mail, and I had a response within the hour. That's quick. I also find their website and the one they manage for our HOA to be easy to use and effective.
Thank you for your kind words and positive feedback! We are thrilled to hear that you found our team efficient and responsive, especially with our quick email turnaround. We're also pleased that our website, along with your HOA's site, has been user-friendly and effective for your needs. Your satisfaction is our top priority, and we appreciate your taking the time to share your experience.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Great customer service and support Mari was very helpful and professional in answering all of my questions regarding the HOA for our property. She took the time to explain everything clearly and patiently, which gave me peace of mind. Her support was prompt, clear, and very appreciated. I would definitely recommend her.
Thank you for taking the time to share your positive experience! We're thrilled to hear that Mari was able to provide you with the helpful and professional support you needed regarding your HOA questions. Your kind words about her clarity and patience truly highlight our commitment to delivering outstanding customer service. We appreciate your recommendation and will be sure to pass on your compliments to Mari.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: I reached out to confirm on a payment received and GEAN was very helpful, and answered all my questions.
Thank you for your kind words! We're thrilled to hear that Gean was able to assist you effectively and answer all your questions regarding your payment. Our team is dedicated to providing excellent service, and your feedback reaffirms our commitment to that goal. If you need any further assistance in the future, please don't hesitate to reach out.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Ashley Hinson helped me to set up auto pay and explained about dates and grace period. I would not be able to do it myself. Thank you very much!
Thank you for your wonderful review! We're thrilled to hear that Ashley Hinson was able to assist you with setting up auto pay and clarify the details regarding dates and grace periods. We strive to make the process as seamless as possible for our residents, and it's great to know that Ashley made a positive impact on your experience.
We appreciate your feedback and hope to continue providing you with excellent service in the future.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Glad to be a part of this neighborhood and having to work with this association. Ina is also great to deal with. She goes above and beyond to help out the residences with their inquiries. Thanks.
Thank you for your kind words! We're thrilled to hear that you’re enjoying your time in the neighborhood and that Ina has provided exceptional support. We always strive to create a positive experience for our residents, and your feedback truly motivates our team. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out.
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: I reached out to the HOA this morning in the portal about a billing question, and got responses with a couple hours and they looked into my account and addressed my question very promptly. Really appreciate it!
Thank you for taking the time to share your positive experience with our team! We're thrilled to hear that you received prompt assistance regarding your billing question. We strive to provide excellent service, and we're glad that our responsiveness met your expectations. Your feedback is immensely valuable to us, and we appreciate your support!
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Gean responded promptly to my questions and that’s important and appreciated. It allowed me to set things up correctly on their site.
Thank you for your kind words! We're thrilled to hear that Gean was able to assist you promptly and help set up everything correctly on our site. Providing excellent customer support is our priority, and your feedback reinforces our commitment. We appreciate you taking the time to share your experience!
Sincerely,
Hawthorne Management
4 months ago Fantastic experience: Team responded to my call and email quickly and appropriately and provide me the information that I needed. Thank you for your prompt response. Best regards
Thank you for your positive review! We're delighted to hear that our team was able to respond quickly and provide you with the information you needed. Your appreciation for our prompt response is greatly valued and motivates us to continue providing excellent service. If you need anything else in the future, please don't hesitate to reach out.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Ashley Hinsen was extremely helpful, professional and expedient at getting a Creswell Construction deck project going for a very excited client in Waxhaw. Will happily come back for future projects. Thank you again! Have a very Merry Christmas.
Thank you for your wonderful feedback! We're thrilled to hear that Ashley Hinsen provided you with exceptional service and helped kick off your Creswell Construction deck project smoothly. It's always a pleasure to assist clients and we look forward to working with you on future projects. Wishing you a very Merry Christmas as well!
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: As a new homeowner I needed some information about the HOA; Mari was very patient and thorough. She answered all my questions and anticipated what information I would need. Very professional and pleasant experience with Mari.
Thank you so much for your positive feedback! We're thrilled to hear that Mari provided you with the assistance you needed as a new homeowner. Her dedication to ensuring that all your questions were answered and that you felt fully informed is exactly what we strive for. If you have any further questions or need additional support, please don’t hesitate to reach out.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: I’m very grateful for Gean who helped me address my concern with the board. He kept me informed, and worked diligently to ensure my issue was properly handled. Their patience and commitment to helping homeowners did not go unnoticed. Thank you!
Thank you so much for your kind words! We're thrilled to hear that Gean was able to assist you effectively and kept you informed throughout the process. Our team is dedicated to addressing homeowners’ concerns with care and diligence, and it's wonderful to know that their efforts made a positive impact. We truly appreciate your feedback and support.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Process to submit a hoa request was easy and seamless. Assistance was provided promptly. Pleased with how everything was handled.
Thank you for your positive feedback! We're thrilled to hear that you found the process for submitting your HOA request to be easy and seamless. Our team strives to provide prompt assistance, and it's wonderful to know that you were pleased with how everything was handled. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: This HOA management company and its entire staff (with a particular shout out today for Marichele) is the tops! Keep up the good work.
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you have had a great experience with our team, especially Marichele. Your appreciation means a lot to us and encourages us to continue providing the best service possible. We truly value your support and are here to assist you whenever you need.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Ashley Hinson is an exceptional and highly dedicated professional. Her communication is clear and timely, and she consistently ensures that every detail is handled with care. Her work ethic, kindness, and commitment make working with her a truly pleasant and reliable experience.
Thank you for the wonderful review! We're thrilled to hear about your positive experience with Ashley Hinson. Her dedication to clear communication and attention to detail truly exemplifies the values we strive for at Hawthorne Management. We appreciate your kind words and recognition of her hard work, and we are proud to have her on our team. Your feedback is invaluable to us, and we look forward to continuing to provide excellent service.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: I have contacted HOA about a large shrub growing over the sidewalk at the end of Simon Says alley onto Talley Way which blocks the person and/or dog from being visible until driving beyond the alleyway. MARI responded to me quickly after my stated concern. She was polite and professional in her response and has since given me updates in a timely manner. MARI represents Antiquity well.
Thank you so much for taking the time to share your positive experience with us! We appreciate your feedback regarding the shrub and are glad to hear that Mari addressed your concerns promptly and professionally. We are committed to maintaining the safety and aesthetics of our community, and it's wonderful to know that we have team members like Mari who ensure that our residents feel heard and supported. Your kind words about her representation of Antiquity truly mean a lot to us.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: I would like to give a shout out to Hawthorne Management, especially Robbie, who helped me today. I had asked for help with what the HOA fees would be for our townhouse in '26 on Monday. Robbie said she would find out but may take a bit. She got back with me today with the answer which was greatly appreciated! You know how sometimes you get the "I'll find out and get back to you", and you never hear back? Not with Robbie. Thank you so much, Robbie. Merry Christmas!
Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that Robbie provided you with the assistance you needed regarding your HOA fees and kept her promise to follow up. It's truly rewarding to know that our team is making a positive impact on our residents' experience. We appreciate your feedback and wish you a Merry Christmas as well!
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: I'm a mortgage broker and often have difficulty getting HOA documents that are required for underwriters when a client is buying a new home. Ashley Hinson was incredibly helpful and detailed in our communication. I wish everyone one worked together like she does to bring deals to closing quickly and smoothly for everyone.
Thank you for your kind words about Ashley Hinson! We're thrilled to hear that she was able to assist you effectively and contribute to a smooth closing process. Her dedication to providing detailed and helpful communication truly reflects our commitment to excellence. We appreciate your feedback and are grateful for your partnership as we strive to make the experience better for all involved.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Working with Ashley H. and Shawn S. has been exceptional! Both respond back quickly and seeing a smiling face/positive attitude always brightens a day!!!!!
Thank you for your kind words! We are thrilled to hear that your experience with Ashley H. and Shawn S. has been so positive. Their commitment to providing excellent service and maintaining a friendly atmosphere truly makes a difference. We appreciate your feedback and are glad to know our team is brightening your day!
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Marichele, it was very nice to have someone in the office that day to speak so kindly and be so helpful. Thank you for being there. Y. Mercadel
Thank you for your kind words, Y. Mercadel! We are thrilled to hear that Marichele was able to assist you and make your experience a positive one. Our team strives to provide excellent service, and feedback like yours motivates us to keep up the good work. We appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Grab was very professional and kind when helping my husband and I make a quick payment. Thank you Gean
Thank you for taking the time to share your experience with us! We are thrilled to hear that Gean provided you with professional and kind assistance during your payment process. Our team strives to deliver excellent customer service, and it’s wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: GEAN helped straighten out a problem was having with delinquent fees being applied to my account after paying monthly dues,had apast due balance my account that unfortunately didn't show up on my monthly account info so I was not aware of so they itemized and showed to me so I could process in calculations so I could see what I missed,all fixed
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that GEAN was able to assist you in resolving the issue with your account. Transparency and communication are essential to us, and we’re glad that the itemization helped clarify the situation for you. If you have any further questions or need assistance, please don’t hesitate to reach out.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: We’ve had Hawthorne as an HOA since I moved to Charlotte 4 years ago. They have always been quick to respond to my needs. Most recently, I was in contact with Ina and she was was very helpful. Thank you!
Thank you for your positive review! We're thrilled to hear that your experience with Hawthorne Management has been consistently positive over the past four years. It's great to know that Ina was able to assist you effectively. We appreciate your feedback and look forward to continuing to provide you with excellent service.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Robbie Satterfield went over and above for me regarding my address change. He not only sent for the change, Robbie took the time to email me that the address change was completed. well done!!!!
Thank you for your wonderful review! We are thrilled to hear that Robbie Satterfield provided you with exceptional service during your address change process. It's always our goal to go above and beyond for our residents, and we appreciate you taking the time to recognize Robbie's efforts. Your positive feedback is invaluable to us, and we look forward to continuing to serve you in the future!
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Ina was so professional and helpful! She answered my email very quickly and was very clear about the next steps in the process for my issue.
Thank you for your kind words about Ina! We're thrilled to hear that you found her to be professional and helpful, and that she provided you with prompt and clear communication. Our team strives to offer excellent service, and it's wonderful to know that we met your expectations. We appreciate your feedback and look forward to assisting you in the future.
Sincerely,
Hawthorne Management
5 months ago Fantastic experience: Mari was extremely helpful in answering my questions regarding an ARC request. She was kind and prompt with her follow up.
Thank you for your kind words about Mari! We’re thrilled to hear that she was able to assist you with your ARC request and that you found her to be helpful and prompt in her follow-up. Providing excellent customer service is our priority, and we genuinely appreciate you taking the time to share your positive experience.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: I had to book our clubhouse for an event and didn't know how to get started. Ashley Hinson at Hawthorne Management was very helpful throughout the process of booking our clubhouse. She provided timely, accurate responses to all my questions, which made the whole experience easy and clear. I greatly appreciate her support in getting everything arranged smoothly.
Thank you for your kind words! We're thrilled to hear that Ashley Hinson was able to assist you effectively in booking our clubhouse. It's our goal to ensure a smooth experience for all residents, and we're glad to know that Ashley’s timely and accurate responses made the process easy for you. Your positive feedback is greatly appreciated and will certainly be shared with her.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: I asked a question about getting my monthly statement in an e-mail instead of in the US mail in order to save the HOA some money. Got the answer quick and it was easy to do.
Thank you for your positive review! We're thrilled to hear that you received a quick and easy response regarding your request for electronic statements. We appreciate your proactive approach to helping save costs for the HOA. Your feedback is valuable to us as we strive to improve our services and communication. If you have any more questions or suggestions, feel free to reach out!
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Tenicia Mapp and Tremont Square in Charlotte NC are professional, respond timely, and fairly work for property owners and neighborhood to make it a great place to live.
Thank you for your wonderful feedback! We are thrilled to hear that you find Tenicia Mapp and the Tremont Square team to be professional, timely, and fair in their efforts to enhance your community. It's our goal to create a positive living environment for all residents, and your appreciation reaffirms our commitment to this mission.
We look forward to continuing to work together to make Tremont Square an exceptional place to call home.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Robbie was SUPER helpful with my Arc request. Walked me through and gave me guidance on where to look for specifics items.
Thank you for taking the time to share your positive experience with Robbie! We're thrilled to hear that he was able to assist you so effectively with your ARC request and provide the guidance you needed. It's feedback like yours that motivates our team to continue delivering exceptional service.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Aegean Estonilo from Homeowner Service was prompt, professional, polite and positive to my question. This is a quality person working for a first rate company.
Thank you for your kind words about Aegean Estonilo! We're thrilled to hear that they provided prompt and professional service while addressing your inquiries. Our team takes great pride in delivering quality support, and your feedback reinforces our commitment to excellence. We appreciate your recognition and look forward to continuing to serve you.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: I was having some issues with my account today. Mari answered the phone at Hawthorne. She was kind, knowledgeable, and has went the extra step to help me with my issues!! I can't thank her enough!! She is a real asset to Hawthorne.
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that Mari provided you with excellent support and went above and beyond to assist you with your account issues. Her dedication to our residents is truly commendable, and we agree that she is a valuable asset to our team. Your feedback is greatly appreciated and motivates us to continue delivering outstanding service.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: My HOA gave me two citations. I had just undergone knee replacement surgery and could not comply right away. I called Hawthorne and they understood my predicament and advised the HOA that I wouldn’t be able to address their complaint until the end of October.I fixed what was necessary and sent pictures to Hawthorne Mgt and they forwarded my picture to the HOA, Mari from Hawthorne was super nice and handled everything quickly and efficiently.
Thank you for sharing your experience with us! We're glad to hear that our team, especially Mari, was able to assist you during a challenging time. It's great to know that her understanding and quick action made a positive impact on your situation. Our goal is always to support our residents while ensuring compliance with community guidelines. If you need further assistance or have any more feedback, please feel free to reach out!
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Gean was very helpful and provided the needed documents quickly and ensured I received them.
Thank you for your kind words! We're thrilled to hear that Gean was able to assist you promptly and provide the documents you needed. Our team strives to deliver excellent service, and your feedback is greatly appreciated. If you need anything further, don’t hesitate to reach out.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: I must say the Ashley Hinson is one fine employee of Hawthorne Management Company. She is always prompt is getting back with me on any issues I may have. Thank you, Ashley.
Thank you for your kind words and recognition of Ashley Hinson! We are thrilled to hear that she has been prompt and helpful in addressing your concerns. We truly value our team members, and it’s wonderful to see their efforts appreciated. If you ever need anything else, please don’t hesitate to reach out.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: I would like to say big thank you to GEAN for their assistance today. She was very helpful and prompt in her response.
Thank you for taking the time to share your positive experience! We're thrilled to hear that Gean was able to assist you promptly and helpfully. Our team works hard to provide excellent service, and it's wonderful to know that their efforts made a difference for you. Your feedback is greatly appreciated!
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: One of the best Management company I have dealt with. Special thanks to "Aegean Estonilo" for helping with my request professionally and gracefully.
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team, especially with Aegean Estonilo. Our goal is to provide professional and graceful service to all our clients, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Gean was amazing! Super helpful and quick to respond to all my questions. Excellent customer service!
Thank you for your wonderful feedback! We are thrilled to hear that Gean provided you with excellent customer service and was able to assist you promptly. Our team prides itself on being responsive and helpful, and it’s great to know that we met your expectations. Your kind words will certainly be shared with Gean and the rest of our team.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Robbie Sattierfield was extremely helpful he was courteous, addressed the problem And resolved it in a very timely fashion he went above and beyond. He’s a keeper guys
Thank you for your positive feedback! We are delighted to hear about your experience with Robbie Sattierfield. His dedication to providing exceptional service is truly commendable, and it's wonderful to know that he was able to address and resolve your concerns so effectively. We'll be sure to pass along your kind words to him.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: I want to say how much I appreciated Mari, and her quick response for help in submitting my ARC approval. The website was down last night for a bit and I couldn’t upload my submittal. Mari jumped in first thing this morning and got it handled! Thanks Mari for caring enough to handle it so quickly this morning.
Thank you for taking the time to share your positive experience! We’re thrilled to hear that Mari provided you with prompt assistance in submitting your ARC approval, especially given the unexpected website issues. It's wonderful to have team members like Mari who go above and beyond to ensure our residents feel supported. Your appreciation will certainly be shared with her.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Gean was very helpful and waited on the phone until document requested came through in email.
Thank you for taking the time to share your experience! We're thrilled to hear that Gean was so helpful and ensured you received the documents you needed promptly. Providing excellent service is our priority, and your positive feedback reinforces our team's commitment to supporting our residents.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: I have worked with Robbie Satterfield a few times with Hawthorne Management. Robbie is always quick to respond and shows a great deal of professionalism.
Thank you for taking the time to leave such a positive review! We are thrilled to hear that your experiences with Robbie Satterfield have been consistently professional and prompt. Providing excellent service is our priority, and it’s wonderful to know that Robbie has made a strong impression on you. Your feedback is greatly appreciated, and we look forward to continuing to assist you.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Working with Renalyn has been an excellent experience. They are responsive, professional, and truly care about the communities they manage. Any questions or maintenance requests are handled quickly and efficiently. Highly recommend!
Thank you for your wonderful feedback about your experience with Renalyn! We're thrilled to hear that you find our team responsive and professional, and that your questions and maintenance requests are being handled efficiently. Your recommendation means a lot to us, as we strive to care for the communities we manage. We appreciate you taking the time to share your positive experience.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Robbie Satterfield at Hawthorne Management got our FOB replacements done efficiently and fast. Very happy with the service.
Thank you for taking the time to share your positive experience! We're thrilled to hear that Robbie Satterfield was able to assist you with your FOB replacements efficiently. Providing fast and effective service is our goal, and your feedback is greatly appreciated. If you need any further assistance in the future, please don't hesitate to reach out.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Ashley Hinson is great, always so kind and helpful to us!! We appreciate her knowledge and support with any and all of our questions or concerns. Hawthorne Management is blessed to have her on their team!
6 months ago Fantastic experience: I needed to trim my trees and Ashley Hinson sent me a very nice reminder to do so. She is always awesome to work with and understanding, Thanks Ashley! She does not have an easy job and others should be mindful of that as she is just a liaison for our HOA - which we all agreed to when moving into our community.
Thank you for your feedback! We’re glad to hear that Ashley Hinson was able to assist you in resolving the violations and make the compliance process smooth and fair. We’ll be sure to pass along your kind words to her. Thanks for sharing your positive experience!
6 months ago Fantastic experience: Have only had positive experiences with Hawthorne. Very prompt and great customer service. Would recommend!
Thank you so much for your kind words! We truly appreciate your positive feedback about our prompt service and customer support. It’s wonderful to hear that your experiences with Hawthorne have been satisfactory, and we are grateful for your recommendation. Your support encourages us to continue providing the best service possible.
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: We have lived in the Mount Isle Harbor community since 2016, almost ten years. Since that time Hawthorn Management has been the consummate management company. I’d like to highlight a recent experience. My wife and I are renting our community clubhouse for the first time and many of the processes were a challenge for us and we had a few questions on order to ensure the rental process was completed on time. Both Robbie Satterfield and Chris Miller were expeditiously kind, responsive, and spot on with responses to our questions. In addition, they helped making the processes common sense to minimize extraneous efforts on our part. Efforts such as theirs should not go unnoticed. Others would do well to emulate the quality of those efforts. Kudos to Ronnie and Chris. You have been invaluable in helping us during this rental effort.
Thank you so much for your wonderful review! We are thrilled to hear that your experience with Hawthorne Management has been positive throughout your time in the Mount Isle Harbor community. It’s fantastic to know that Robbie Satterfield and Chris Miller were able to assist you with the clubhouse rental process and make it seamless for you and your wife.
We appreciate your recognition of their efforts and your kind words about their responsiveness and support. Our team is dedicated to providing the best service possible, and it is always rewarding to hear that our residents have had a positive experience.
Thank you once again for your feedback, and we are glad to have you as part of our community!
Sincerely,
Hawthorne Management
6 months ago Fantastic experience: Thankful for quick turnaround on my inquiry with HOA regarding replacing windows as we wanted to proceed sooner than later. Mari confirmed receipt of my inquiry and followed up the next day. She provided super service!
Thank you for taking the time to share your experience! We're thrilled to hear that Mari was able to assist you promptly with your inquiry about replacing your windows. Providing excellent service and quick responses is our priority, and it's wonderful to know that we met your expectations. Your feedback is greatly appreciated, and we look forward to continuing to support you in the future.
Sincerely,
Hawthorne Management
7 months ago Fantastic experience: Thank you, Ashley Hinson, for taking care of a situation for my husband and me! Whenever I have questions regarding an HOA matter, she responds promptly and always provides exactly what I ask for. She’s very kind, professional, and informative thank you!
Thank you for your wonderful feedback! We’re thrilled to hear that Ashley Hinson has been able to assist you and your husband effectively. Our team is committed to providing prompt and professional service, and it's great to know that Ashley's efforts have met your expectations. We truly appreciate your kind words and support!
Sincerely,
Hawthorne Management
7 months ago Fantastic experience: I want to thank Ashley Hinson for her help getting my ARC request into the write hands for review. She knew the process and was very helpful to ensure I had all of the required documentation needed. Thanks Ashley! Jason Handley
Thank you, Jason, for your kind words and for taking the time to share your experience. We're thrilled to hear that Ashley Hinson was able to assist you effectively with your ARC request. Her knowledge and dedication to ensuring you had everything needed for review are qualities we truly value in our team. Your appreciation for her efforts means a lot to us.
If you have any further needs or questions, please don't hesitate to reach out.
Sincerely,
Hawthorne Management
7 months ago Fantastic experience: Ashley was amazing!!! She was so helpful and was on top of everything helping me out when I did not know how to upload pictures properly etc. she took o se for me and helped me out big time. I’m very impressed with her Charlene
Thank you for your wonderful feedback about Ashley! We're thrilled to hear that she was able to provide you with such excellent support and guidance. It's always our goal to make processes as smooth as possible for our clients, and we’re glad Ashley could assist you effectively. Your kind words will surely motivate her and the entire team to keep delivering exceptional service.
Sincerely,
Hawthorne Management
7 months ago Fantastic experience: I needed to inquire about an issue today and everything was resolved. Spoke to Robbie Satterfield and he explained all the details that were involved and he solved all issues within minutes! It's great to see that some things are still handled by courteous and thoughtful people in this world!
Thank you for taking the time to share your positive experience! We're delighted to hear that Robbie Satterfield was able to assist you promptly and thoroughly. It’s always refreshing to know that our team’s commitment to courteous and thoughtful service is making a difference in our residents' lives. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service.
Sincerely,
Hawthorne Management
7 months ago Fantastic experience: Robbie Satterfield and Hawthorne Management always do a great job. They take care of Providence Country Club professionally and effectively. I highly recommend them. Thank you, Robbie!
Thank you for your wonderful feedback! We’re thrilled to hear that Robbie Satterfield and our team at Hawthorne Management have made a positive impact in managing Providence Country Club. We appreciate your recommendation and continued support. Your kind words motivate us to maintain our commitment to excellence in service.
Sincerely,
Hawthorne Management
7 months ago Fantastic experience: Thanks, Ms Mari for your excellent customer service and professionalism. I'm very satisfied with your assistance resolving my issue. Hawthorne Management you have a wonderful team member.
Thank you for your kind words! We’re delighted to hear that Ms. Mari was able to assist you effectively and provide you with the professional service you deserve. We take great pride in our team and are always striving to deliver the best experience possible for our residents. Your feedback is greatly appreciated, and we will make sure to share your compliments with her.
Sincerely,
Hawthorne Management
7 months ago Fantastic experience: Hawthorne Management and Robbie in particular have been very helpful with several home related issues - always professional, reasonable, and effective!
Thank you for your kind words! We're thrilled to hear that Robbie and the Hawthorne Management team have been able to assist you with your home-related issues. Providing professional and effective service is our top priority, and it's wonderful to know that we have met your expectations. We appreciate your feedback and look forward to continuing to support you in the future.
Sincerely,
Hawthorne Management
7 months ago Fantastic experience: Gean, was very quick and professional to appropriately respond to my community concerns. Gean took the time to make several follow ups with me as well. Thank you for your support and service!
Thank you for your kind words! We truly appreciate your recognition of Gean’s professionalism and dedication to addressing your community concerns. It's wonderful to hear that you felt supported throughout the process. Your feedback motivates us to continue providing the best service possible.
Sincerely,
Hawthorne Management
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